Purchased over $50K in Thermador products in doing a renovation of our kitchen. The first 60 Range/Oven we purchased began failing (oven wouldnt light) within 3 months. After six service calls, new wiring, new motherboard, etc, still didnt fix the issue. Used social media to force Thermador to replace the range, now six months later, same issues with the new range. Customer service is awful, giving us a hard time about repairs because our purchase date (of the original range) is pre-warranty. DO NOT BUY THERMADOR!!! Choose Viking or some other manufacturer.

My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old wall mirror. The black continues to spread and mar the meticulously maintained surface. It was not an easy decision to buy such an expensive appliance, but I had just remodeled my kitchen and love to cook; so, I splurged. Big mistake with Thermador. It was a process of over a month with continued correspondence. Finally, they agreed to replace the glass, but not to pay for the installation. How absurd! It was no fault of mine that they produced a defective cooktop. I already paid to have it installed when I purchased it! I guess I am keeping my fingers crossed that this one will not need to be replaced and installed again in another two years; furthermore, it took over a month to convince them to at least pay for the glass.I also purchased two Wolf ovens and a Liebherr refrigerator. I had problems with both of them as well, but unlike Thermador, their customer service departments were amazing. The warranties were out of coverage as well, but they stood behind their name and all was immediately replaced and installed at no charge! Stay away from Thermador!!!

We purchased a Thermador built-in refrigerator in 2006. Last month it stopped working and we were told the heat exchange had given out. After waiting 3 weeks for parts from Thermador, the service man found while repairing it that water had gotten into the heat exchange. When he called Thermador and spoke with Bart, he was told the only thing to do was to attempt to blow the water out with nitrogen. When the repairman said this wouldnt work, he was told there was no other option. Since neither Thermador nor the repair service will guarantee this will work for longer than a year at most, there is no point in getting it repaired. Since Thermador will do nothing about it, I can only determine to never purchase another KitchenAid or Thermador product. And of course, to tell all my friends to avoid them as well.

We have a freezer that we purchased new and has not worked properly since installed. Have gotten NOWHERE with customer service. In fact they are absolutely rude! Our repairman after 4 service calls recommended the appliance be replaced and Thermador denied request. They were obnoxious in telling us why they denied the replacement. Upper management refuses to explain determination. Would never purchase anything from Bosch/Thermador. Wish there was more action I could take against them.

We purchased a Thermador triple oven combination (model #semw302) in 2007 when we built our home. Over the past 9 years weve had to have multiple repairs on the main oven. The door hinges have been replaced twice, the circuit board replaced once, the self cleaning function stopped working twice. Actually only worked for one self cleaning. Each time. Now we once again have to replace both the circuit board and the relay board on the oven. Great. After paying a service man $80 yesterday, we were told that Thermador has discontinued the circuit board that we need and it also needs to have the relay board replaced. Which I believe is somewhere around $225.It was suggested we try to find someone to rebuild our circuit board. Even after spending some considerable time searching the internet, I havent found anyone who can rebuild this particular circuit board. and this would probably cost over $200. Plus installation. I already have spent close to $1000 on repairs. The microwave and the warming drawer are both fine. Now it looks like we will have to throw out the whole triple combination unit since its one piece. We will NOT be looking to replace it with another Thermador. This may be the worst purchase weve ever made in 50 years of marriage. JUNK!

Were on our second Thermador. The first one died several Thanksgivings ago, after several repairs in its first year. After much complaining to Thermador corporate, they agreed to sell us a new oven at a steep discount. I was sick of dealing with this thing, so I went for it. The discount was not steep enough, as now the new one isnt working either. The oven wont turn on. The fan comes on, we smell gas, but no heat (oh, and the light has been stuck on since a few weeks after purchase and the stove top burners have a habit of randomly firing the igniters, even when the stove is off). Absolute piece of crap! We were fooled by the neat looking speedometer thermometer, but you shouldnt be. These stoves suck, steer clear!

I would give zero stars if I could. Ive had the microwave oven combo - professional series for less than a year. From day one, the tray inside the microwave unit squeaked as it rotated. The tech came three times to repair a faulty bolt before finally replacing it after three months. It has now been 7 months since we received a replacement microwave oven and as of this morning were suddenly unable to open the microwave oven door! Its been one thing after another.

We bought a thermador 48 dual fuel oven 6 years ago. Every year we have had major problems and spent thousands repairing the oven to no avail. We have had the main board replaced twice, fan switches, heating elements, and a variety of other things. We have not been able to cook one holiday meal in the oven, we have had to resort to the BBQ and the toaster. It looks like this year is the same, code 43 is blinking which means I need to spend another 700$ on the oven. Thermador has been terrible to deal with, they really dont care. This time I am not spending the money to repair it. I am throwing this thing in the trash and getting a different brand. This is a terrible product made by a horrible company with third rate engineers and an insensitive work force. I can only hope that other good hardworking people dont spend their money on anything that comes from the thermador company.

It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!

I have owned a Thermador oven for 5 years that came new with our apartment. Since the beginning, the door looks like it doesnt close tightly. It turns out that when the oven heats up. The door opens up even more causing the light to come on, and the heat cooks the computer. We replaced one computer for $800 and then two years later, we made the connection that it was cooking its computer as it started to fail, so we replaced the hinges ($200). That was six months ago and the door is still slightly open and cooking its own computer. The repairman came three times and tweaked something but the door is still open.

Same as others, problems with ice maker (my brother has the same fridge and same problems). Also, the glass shelf simply exploded when I ran it under hot water (after waiting for it to get to room temp). Not only will Thermador not acknowledge that, they want almost $300 to replace it and then dont even have a replacement in stock -- been waiting 3 months. Ill never buy another Thermador product.

My oven stopped working and tried to get Thermador tech to come out. Even though we had agreed on a time they missed the appointment and then tried to blame me. They came out and the tech after 2 hours said he couldnt figure out what was wrong and would come out with his manager. But then no one followed up and I was told that it would take more than 2 weeks before they could get back out again with a manager. Nearly 7 weeks without stove working and Thermador doesnt seem to care. This is not the first issue in dealing with repair issues with Thermador. The customer service manager actually had the nerve to say to me, Your unit is out of repair, as if to say, since its not under warranty who cares what happens.

When choosing a built-in refrigerator, we considered the Sub-Zero and Thermador. We went with the Thermador because the design was similar to Sub-Zero and it was less expensive. I find the Thermador terribly noisy. In the kitchen, I feel like I am in a giant fish tank and turn on music as often as possible to drown out the sound. Its been a huge quality of life downgrade. As soon as we can afford to replace it, we will!

I love this Thermador refrigerator; we have previously owned GE, which I did like as much. I like the double door top section versus side by side and the GE did not hold up as well. However, the freezer could be larger. Nevertheless, the unit is easy to clean and easy to store items.

We spent $20,000 on Thermador appliances in Aug. 2015, and our $8000.00 freezer continuously fails to produce ice or when it does the entire bin freezes into a solid block. Weve had the ice maker replaced once already and this one has stopped as well. Now only 7 months old we are informed that we will have to buy a replacement filter for $50.00 for it every 6 months!!! (And no doubt will have to pay an exorbitant service charge every time once the warranty runs out.) We bought a used Kitchen Aid for $200.00 twenty three years ago to use in our basement and have never had to spend an additional cent on it!!! I will never buy another Thermador appliance.

We updated all of our appliances except our ovens, Thermador double wall oven, since they were still working well when we redid our kitchen. They have since failed intermittently, however they are 16 years old. We attempted to service them for repair without a result, and customer service Chris was incredible at understanding the issue and helping to expedite the next step of aiding with a new oven given we are 35 weeks pregnant and need a solution ASAP. They were understanding to our situation and went above and beyond to be helpful and empathetic. I am impressed at the professionalism and promptness of Chris with thermador, and will continue to love their products.

Almost immediately after buying our Thermador double wall oven, the top unit stopped working. We insisted on replacement rather than repair. A year later, again the top unit stopped working. It would not hold the temperature. Eventually we replaced the motherboard--very costly. Within a year, BOTH units stopped working. Sometimes a unit will heat but not hold the heat. Sometimes it will not heat at all.

We recently bought a Thermador cooktop that comes with a downdraft exhaust. This was around the end of June 2017. The Range fit in fine, however the exhaust piece was broken and did not work, so they said they would order a replacement for us. We waited for the next piece for more than two months to come in. After which the company would give excuse after excuse about the piece not coming in or the installer not being available. After which the installer finally came, early October. And again the piece was faulty and did not fit nor did it work. Now after talking to customer service multiple times, they keep giving excuses and apologies, telling us to wait a few weeks for the installer to come out. In addition, have not tried to remedy the service by offering us any prompt service and refuse to offer any alternative cooktop/range set. The set cost $2000+ and we have been without the exhaust for three months now.

Bought and professionally installed 48 dual fuel Pro Grand Thermador Range. Oven temperatures are 40 to over 100 degrees low. Serviced by certified Thermador repair THREE times and they report no problems but my oven still wont bake. Thermador sent sales rep on third repair visit to bake cookies to show me how oven works... However per recipe, 350 degrees 11-15 minutes resulting in pale underbaked cookies over 30 minutes later. He documented the facts but after 10 days, I havent heard a word... Weve had range 4 months and still problematic! Thermador Rep doesnt want to believe anything is wrong with range even after witnessing failure to bake... with all my written documentation and ruined food. Ive even gone as far to bring identical dishes to bake at local Thermador Appliance Store with positive results, so I know baking is possible in a Thermador oven... just not MINE.

Absolutely stunned at the extreme cost of this and the poor quality of the product. Thermador positions their products as being high-end and good quality, but their products including this freezer are the worst quality I have experienced. The freezer was brand new three months ago but wouldnt come out of demo mode which meant we couldnt use it. They had to send their repairman to come out and take it out of demo mode. He did that and then it turned on but the freezer doesnt get cold enough (meaning liquid ice cream), alarm keeps going of even when the doors are closed, and the ice maker and water system dont work. I called customer service again and they sent a repair guy. He tried some things but couldnt get it all to work so he said he had to leave for his next appointment so suggested we try something else ourself and if that didnt work itd have to be replaced. Guess what? Still didnt work. (And him leaving without resolving it should give you some idea of the customer service support you can expect.) Even after numerous repair appointments, its still not functioning and never has. Its brand new and we have a warranty on it and bought the extended warranty too (since they are so expensive.) Their customer service team has literally been zero help continuing to tell me that they will get back to me with a decision from management within 48 hours. A decision on what? --Whether or not they are willing to replace it or if they are going to send another repair person. Ive heard that line every few days for almost two months. Ive been without a working freezer since it was installed three months ago. After calling to check on the decision, they continue to say they will let management know I called and get back to me with a decision in 48 hours. They are a company that has no intention of honoring their warranties or in providing great quality products like they try to position them as. They dont work, their repair team is not knowledgeable and the customer service team will give you the runaround. Absolutely NOT worth the cost. I will never buy one of their products again.

I too have had a most unsatisfactory experience with my double wall ovens from Thermador. I am now on my 4th replacement heating coil. The electronic control panel went out in year 2 and Thermador advised me that I would have to replace the entire electronic motherboard. The temperature does not stay on consistently throughout the baking process. Their customer service is non-existent. I am so disappointed in the lack of quality in this expensive product. I will never buy another Thermador product and I want to warn anyone out there to stay away. I would rate my experience as no or negative stars.

I have a double wall oven (SCD302ZS) that is a piece of junk. I bought this thing brand new and paid a substantial amount for it. We have nothing but problems; the control panel has been replaced three times (at $300 per panel) and it still doesnt work. You cant read the numbers on it (i.e., the clock, the temperature). If you set the panel flush on the wall like its supposed to be, it doesnt work so you have to leave the panel hanging off the wall about 1/4 in order for the buttons to work. The elements have been replaced once, but the bottom oven still wont work. Today, the convection fan and light will come on in both the upper and bottom ovens but it wont heat up. Piece of junk! Dont bother calling Thermador, they will do nothing. We fought with them over the control panels, wrote letters to the headquarters and got nowhere. They dont care. Do not buy Thermador. I have one more brand new control panel for this piece of junk. If anyone is interested in buying it, Ill sell it for less than it cost me.

Great if they work-HORRIBLE SERVICE IF THEY DONT. I recently purchased 33k worth of Thermador appliances from Ferguson. I took delivery of the appliances and just had the 12k+ range installed. I am in the middle of my move and eager to be settled. It is defective and I tried calling your service line. After being on hold over 25 minutes Teresa answered the line and was brusque in manner. She informed me that I could wait until September 22 for service. That is quite a distance away, so I asked for an alternative. She said I could call one other authorized service technician in the Los Angeles area that is permitted to service your brand. I am unfamiliar with this process so I asked if it is I that would call, and if your company would be taking care of the payment, and she replied “if you would let me finish I would tell you”. I was merely asking about the process. SO rude. I thought you were meant to be a luxury brand.Certainly your call center missed the service piece of that experience. I said that I was “trying to get clear about the process and that she needn’t be rude about it- that I was unfamiliar with this process as I had not done it before”. Teresa curtly answered that if I didn’t like her manner that she would turn me over to another agent and before I could protest she promptly hung up on me. I am frankly appalled and I plan on putting this company on blast all over the internet for the lack of service, and ridiculous treatment.I have an expensive product that is defective, am in the middle of a move, and am merely trying to get something fixed. Now I have to spend additional hours chasing this down while working full time and attending to various other obligations. I would hope to get some assistance. Randi ** PO# ** Ferguson Build order ** (primary order- I purchased additional items).

Our 7 year old built in fridge stopped keeping its temperature. A Thermador vetted tech found 2 gas leaks that were not repairable but explained that Thermador should provide us with a credit towards a new one. Customer service was nonexistent, they refused to provide a contact person and various agents kept asking for the same documents for over a month and a half (which were provided on day 1 with a confirmation of receipt) and not addressing our file. When we got tired of sending the same documents repetitively and getting the run around, we got angry and pushed for an answer. They offered us an insulting discount on the new model of our fridge. I expect some repairs to appliances but dont expect a 15k with tax fridge to not be repairable after 7 years and to have such a poor customer service experience from a luxury appliance company. Horrible experience and I wont be buying any other thermador products.

DO NOT BUY THERMADOR PRODUCTS!!! I bought my expensive double oven, cost $8000, 9 years ago. I have had over 18 appointments to repair it. It has cost me thousands. The electronic panel is right under the burners. Moisture constantly seeps in and shorts it out. Electronic panels cost $1100. I had to pay to have this done 3 times! Eventually I had to have a metal part designed at a sheet metal shop in Fullerton, installed to deflect the moisture and to lift it up off the bottom. I havent had a problem since. Went to clean the glass inside the oven and it shattered. I called and they said I had to buy a whole new door at a cost of $1100! Are you kidding me? I HATE MY OVEN! Now I am having NOTHING but problems with my expensive refrigerator! I have spent thousands on it as well. The list is endless: compressor out twice, heater once, ice maker three times. Rubber seal twice, it goes on and on!!! NO one cares at the customer service desk. NIGHTMARE!!!

Bought a model T48BD820NS10 side-by-side refrigerator in August, 2015, along with a full kitchen set (DW, Oven, stove). A few short months out of warranty the ice maker seized up and would not work. The entire ice maker unit, including electronics, needed to be replaced. $800 later we are EXCEEDINGLY unhappy. Repairman said “I can’t even count the number of units I’ve replaced”. Went on to say they are made by Whirlpool and if replaced in a Whirlpool unit the cost is a fraction of the Thermador. He noted that the higher priced brands cost a lot more to repair. Just the two of us using the ice maker and neither use ice in our water and we don’t drink sodas. Shame on us for buying Thermador... and never again.

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermadors unresponsiveness I would not recommend the Thermador product.

We purchased the extended warranty for our Thermador range. The oven has stopped working on three separate occasions in the last 10 months. My contract clearly states that they will replace the item if it fails three times within a 12-month period (Lemon Policy). They are refusing to replace and are going to attempt to repair it again. The first time it went out (December), it was done for 6 weeks. Then, it went out again in March. And now it stopped working again 2 weeks ago.

It was a good size for me because I live alone, but if you have family members I recommend a bigger one. However I found it useful and very spacious for my personal needs. It worked fine like any other freezer. The ice machine worked just fine as well and I never had any issues with it. Overall it was perfect for me. I do not care much for the way a freezer looks. The freezer though went perfectly with my kitchen and fit just right with the counter tops. I believe I paid a fair price for it. I also thought that for how long it lasted that it was worth the price and the time it took to install it.

I have a 48 inch professional Thermador Range. Model # PG486GEBS/12. It came with the house when we purchased it. The house was new construction in 2007. Since the first year that we have had it, it has broken 14 different times and we have spent nearly $8,000 repairing it. The burners have broken a number of times. They wouldnt light at all. Ive replaced the simmer kits at least 5 times. The oven has also broken at least 5 times. Needed spark modules. Then there was the oven door latch that locked itself 4 times. Ive needed control board kits at least 2 times as well. Its a dual oven. It would turn itself off and not heat or it would not ignite at all. The burners on top would short out all of the time. I work full time and if we use the burners or the oven twice a week, that would be a lot. I finally got wise and called Thermador and they were awful and unhelpful. Last year, they did replace the parts for the burners for free but it took months for me to get them to actually send the parts. I had to provide more documentation than the Warren Commission had on JFKs assassination. This time around, the oven is broken again and needs an $800 repair. They offered to send me replacement parts for 50% of the cost, even though we have had nothing but problems. I declined their offer and am ripping this piece of garbage out of my house. They do not stand behind their products and the people that repair this appliance have stopped selling Thermador products completely. They look nice but are garbage. Do not spend the money on their ranges.

We purchased a top-of-the-line Thermador CM302 double oven in 2004; since then, we have had to replace the Relay Board 3 times.The first time was covered under warranty, the second they paid for 10% of the part cost. We paid entirely for parts and labor after the 3rd failure. Now, it has failed again. Thermador Customer Service is unwilling to do anything about it; and to top it off, they tell me the relay board is no longer available. All they would do is give me the name of a company that might rebuild the board. No help as to who might remove and replace it for us, nor any support to get a new one. The oven wont operate properly - again. Their customer service associate was rude and arrogant. We own several Thermador, Bosch and Gaggenau products. NEVER AGAIN! I strongly suggest that anyone looking for premium appliances avoid EVERYTHING this company makes. Buy them at your own risk...

Broiler unit burned out when in cleaning mode. Called Thermador for repair. Was given appointment two weeks out. Was ok since oven worked except self cleaning. Tech came and replaced broiler unit and left. Now oven did not work! Called and was told two weeks until tech could come back. Two weeks and tech returned with more parts. Oven does not work still. Thermador said they would send another tech in two weeks. Was informed that tech was injured and rescheduled for another two weeks. Still waiting for my oven to be repaired after three months!

Thermador Professional 36 Dual Fuel (PD366BS-06). The range blows an expensive circuit board when there is a power outage. The Thermador representative said that it is not Thermadors fault and that I should talk to the power company. I have no other appliances or electronics, including televisions that have any problems after a power outage. This is a $7,000 oven that doesnt work. Someone should bring a significant lawsuit before this company.

I have a refrigerator and freezer combo, everything works fine but there is a clicking noise that recently started that my dog is reacting to. It happens twice a day for about 30 minutes and there is one click about every 5 minutes, seems like it is coming from the bottom. Had a repairman to the house, said everything is fine and I cant diagnose it since I dont hear it and of course it happened again the second he left. I dont care but my dog freaks out every time this happens. Anyone out there have any clue what this could be and how to stop it? No warning lights or error messages at all. Thanks!

I purchased a french door refrigerator & paid over 6k for it. I have to call the one & only repair man (who is authorized to fix it) every year since Ive gotten it. It has not cost me over 10k for this refrigerator. The customer service is also horrible. The technician has to come in to diagnose the issue, order the part (which takes a week or so) then come back again to install. Usually a 3 week fix. How do you expect your customer to be without a working refrigerator for 3 weeks! The only authorized technician also dont want to come & fit it because he said it is just a huge hassle to fix. It has so many issues: ie. Ice maker had to be replaced twice at a cost of $500.00 for the parts, twice, the sensor panel went bad & totally froze the entire cooling unit. Now my freezer section does not freeze causing me to throw out hundreds of dollar of food! Dont buy it!

I purchased a 48 dual fuel Thermador range on July 20th 2016. It is now September 22nd and it still does not work. The first problem after setting up making connections and checking for gas leaks I found the third valve from the left had a gas leak at the main manifold. So the process of repair begins. What a mess.I call the authorized service facility four times trying to communicate with the repair technician so he would be able to order parts prior to traveling 110 mile to look at problem then return waiting 7-10 shipping days, two weeks, to get the part then make a return trip.After the fourth call I was told I had to call between 8:00 and 8:30 to be able to talk with the repairman. FINE! So I call the next day and explain where the leak is. He orders parts. After two and a half weeks he makes the trip. Upon removal and disassembly he sees, Yep I was correct. Then he opens box at job site. I remind you Im a 110 miles from the service station. So WRONG PART! Back to plan B.I chew on them and they promise to expedite the correct part and open the box prior to leaving the shop. I receive a call after one and a half weeks. They have the part and the box was opened and its correct. I am scheduled for the following Tuesday. So Monday arrives and I receive a call stating my parts will be on Thursday and Im scheduled for the following Tuesday. NO NO NO! Im scheduled for tomorrow. Nothing can be done no part!The serviceman arrives a week late and makes the repair. Before he leaves we have troubles with the two XLO burners on the two outsides of the stove top. He says I have a power problem and it was up to me to fix. Im an electrician and told him I didnt believe that. He returns to the shop. I pull the range back out and test. NO power problem! I try the small left-hand oven and I get ERROR TEMP PROBE, call some 1-800 number so I do. Yep Im in need of service. So back to the service station I go. Ive received a call stating the part is in. However the serviceman is on vacation until October 2nd and Im scheduled for the 4th.Ive tried several calls direct to Thermador. The last call I was told I would receive a call back on what they plan to do about this problem. This is the fourth day and no return call. I just want this thing out of my house and Im done with it! Outside of an attorney Im not sure what I am able to do. Im going to call consumer reports next. DONT ever buy one of these! Terrible quality control and even worse service network!

My brand new $4000 Thermador double oven does not operate; I must flip my homes electrical breaker to turn it off; and I have waited 20 days to have it repaired or replaced. It is noon on December 23, 2016 and both the Thermador customer service line and the Bosch Home offices are closed. The product does not function; the repair person they sent was not helpful and wants me to wait until January 3, 2017 for a repair, and I cannot talk to anyone but an after hours messaging center about my non-functioning oven a day before Christmas.On December 3, 2016, my family tried to use its new Thermador double oven (Model ME302JS/04) and received an error code (118). We called to the customer service line for help and they failed to send a technician. We called again, but could not get a technician until December 23. When the technician came, he did not have the necessary parts - despite contacting the company weeks earlier and giving them the exact error code for the problem. The next available repair slot is January 3, 2017. The product does not fulfill the warranty of merchantability, fitness, or any general warranties; the customer service is ineffective; and the Bosch-employed repair organization is slow, unprepared, disorganized, and unhelpful. This company has no sense of urgency about a major household investment.

I have a Thermador Professional Oven purchased in 1995. It still looks like new but the broiler and the cleaning functions failed because of the failure of a 5 button switch on the stove front. This switch is no longer made. Thermador says they are not legally responsible to carry the part after 10 years. The fix seems simple but cant be done and Thermador has washed its hands of finding a fix. This seems to me inexcusable. Dont buy Thermador.

I purchased a suite of Thermador appliances for my kitchen 6 years ago. You get a better deal when you buy an entire brand. Even though I knew every brand has its strengths and weaknesses I gave into the salesman’s pressure and the better pricing. Never again! A rookie mistake. The only appliance from Thermador that has performed well is the dishwasher. The ovens take forever to get to preheat and even when the alarm sounds that it has reached temperature it’s not even close to the set temp. I had to buy a thermometer to put inside the oven to gauge when it was truly at the desired temp.The fridge door has never closed properly and it leaks on my wood floor. After install Thermador customer service said my concerns were “customer preference” and nothing faulty with the fridge or freezer. The ice maker makes weird ice and it takes forever. Now the entire freezer quit freezing and the repairman suggested I replace it with a Sub Zero. I paid $8k for this fridge/freezer and my less expensive built in was twice the appliance of this one. Word to the wise....don’t buy a suite. Buy each appliance in the brand that they are known for and have strong reviews. If misery loves company I am not lonely on the topic of Thermador! Never again.

We purchased a new Thermador range 1 1/2 yrs ago and have had serious problems from the very first time we used it. The major problem is Thermador has a Help number to call but it is staffed by many young girls who know NOTHING about the range. I asked over and over again to speak with a tech to describe the problems and it was not allowed. (My husband and daughter are Engineers.) One of these Help girls actually told me she did not think 2 hrs to warm an oven was excessive and also there is no reason why this range would not last us 4 or 5 years!The oven would not warm up beyond 100 degrees and I ruined many meals. The repairman finally came and had to replace a couple of parts. He had to replace the computer again (which is located under the griddle and on top of the oven/broiler). Common sense tells me that is not good. Six months later problems again, the computer had to be replaced a second time along with many other parts. This week when we tried to self-clean the oven for the first time the mechanism worked for about 30 minutes and stopped. The repairman came again. Cant find anything wrong, didnt fix the problem.For the $11,000 range I would not even think of purchasing a Thermador product again. As I said the biggest problem with the company is when the oven would not work and there were 12 people in my dining room waiting for a Christmas Brunch there was no one to call who knew anything about anything (morons answering the phone)! It is extremely important to have a Help number with a competent tech person on the other end every day all day because youll need it and Thermador doesnt have it!!!The CEOs name is not to be found anywhere so no letters to write either. This unit has too many functions operated by the computer which is located in an area between a HOT oven and a HOT griddle. A computer that does not work because of being excessive heat bound. Fighting a faulty computer in a $10,440 oven while trying to make dinner isnt worth it. My advice buy another brand without computers.

We purchased a complete Thermador package in 2015 that included the side by side fridge and freezer unit approximately $8000.00. The first 18 months, no problems. Then water/ice started to run down the inside of the freezer and interfering with the unit fan. Which then resulted in the temperature rising above freezing. The certified Thermador repair folks have been out at least 6 times and have replaced almost all of the components of the freezer unit usually at a cost of $200 per visit. When working on the unit, they were in voice contact with the Thermador technicians doing what they were told. Each repair lasted 3-4 months and then water and ice began to run down the insides of the unit, same old problem. Thank heavens the local, certified tech is nice to work with and he is totally frustrated with the Thermador experts. I would think Thermador would replace such a defective unit at cost or no cost. But not at this date. Working with the local tech we are going to send an itemized cost of repair to Thermador that has occurred over the past years and see what happens. Will keep you posted.

This is a Thermador, built-in, French-door fridge/freezer (Model #T36IT800NP), only 2 yrs. old that cost approx. $8500, uninstalled, pre panels. The design is very poor to begin with. The shelves span all the way across the interior. Having split shelves that allow different height items (like most French door refrigerators) would allow far more versatility in storage. As it is, all tall items must go in the door which means condiments clutter up the only three shelves. Within the first year, the seal on the left door started to fail. Next was the ice maker (made by Samsung!). The water filter needs to be changed every 6 mos. The first change was fine, the second change was not recognized by the computer and the change filter display was constantly illuminated. I had a service tech out who suggested I try another filter, perhaps my replacement was defective. I could ignore the display, but it quit making ice. Then it started making ice again sporadically. At this point, the tech suggested I order a new ice making unit and filter valve. Before I could even place the order, the machine went hyper and made so much ice it overflowed (supposed to have a sensor to prevent that) blocking the back of the freezer drawer so that it could not close. After removing the ice blockage, the flimsy top freezer shelf (which holds the ice bin) would not close and small piece of plastic that kept it in place fell off. Upshot, had to turn off the erratic ice maker, permanently remove the top shelf and bin, and we now have no ice mid-summer.I did my research and had ordered a KitchenAid, problem with stocking and time crunch so ended up with this very expensive and disappointing model on the recommendation of the sales person. Massive mistake! Top of the line machines should NOT be made with cheap parts. It also appears that the warranty will not cover any of the parts or labor to replace. Ive built many kitchens, but this is the first appliance that Ive ever regretted purchasing. Caveat emptor!

Multiple issues with a fridge, freezer and range. Spent close to $25,000 and not worth the money. They do provide a 2 year warranty and we had over 20 service calls between the 3 appliances. Theyre beautiful appliances but would never recommend Thermador and will never buy again. We have no faith in the products and were forced to buy an extended warranty that cost over $1,000.00 when the warranty expired. Youve been warned and hopefully you did you due diligence before buying these appliances - regretfully I did not.

Yes, its been 12 years, but, for what we paid for this oven, to have the horrible response from Thermador. And, to have a piece of scrap metal after paying $480 in repairs...well, just unthinkable. Customer service was dismissive, at best. Condescending at worst. My story begins. Purchased 12 years ago, several repairs along the way, but she was well used. Then, about 4 years ago, the self cleaning went. I had only used it twice, so it was not worth putting up with or paying for repairs (which are quite expensive and require a Thermador Tech to come out). No error code, it just wouldnt work. Then, the broiler started to give me trouble. All of a sudden, we had the power go out and BOOM! We have no oven with 1 error code indicating the main circuit board is out. While the board was $250 -ish, with the service calls and labor, the cost was about $480. Which, I would have been fine with, if the oven worked. The tech put the oven on, it went on, went to about 275, and he determined it was fixed. That evening, in preparation of dinner, I turned the oven on and it would not go beyond 325 before shutting down. I called back. We are on service call 3 at this point. He cant figure out the problem, maybe a faulty circuit board, he will have to contact Thermador and get back with me. Service call 4. Wow, big problem, it is NOW the blow motor. And, they no longer manufacture Blow Motors for this model. (Used to be a $100-ish part, pretty inexpensive). Well, sorry, but the main circuit board is not refundable, basically, ** you. I called Thermador, initially, to ask about the Blow Motor.I was told, Well, these arent like automobiles where we manufacture parts forever. My response, Well, you charged me as much as my first automobile, so I would think there should be an alternative. Sorry, check online, see if anyone has old parts...basically, ** you. So, I begin the search for a new oven, and yes, I have EXCLUDED Thermador from my search. I begin to think, how do I verify the tech didnt break this blow motor in his install? I do not think I should have paid for this repair if that is the case. Or, did he misdiagnose and there were 2 issues he should have seen, basically saving me the payment on the board.So, I call Thermador again, to verify if there are multiple issues, should I have seen multiple error codes? Seems like a reasonable question. Well, customer service cant answer this. Only a technician can. Ok, transfer me to a technician, please. Well, they are on the road. Well, can I leave a message. Well, no. Well, can someone else answer this? Well, of course not. But, I will be happy to get you another outside technician to come in. But, you see, I know the error code, I know the part is not available, why would I pay for ANOTHER visit to tell me my oven is a 400# piece of trash? Maybe I should be happy I had 12 years of reasonable happiness with her, but, I would hope that when you pay this much for an appliance the Co would stand behind her. Well, just to let you know, that will only last for a few years, until they stop manufacturing parts for it.

As with others, we spent a lot of money on this over/under oven. Looks nice but the internal design is awful. Its been 4 years now and we have had to replace the control boards 3 times already... and it died again a week ago. There is NO support for Thermador appliances in the Dallas area. Parts cost as much as the original unit almost if you can find them. I have replaced the faulty boards 3 times so far, but Im too tired to deal with this anymore. The analog & digital boards run about $600... 3 sets are enough for a new oven. Its a giant rip-off. Where is the quality design & service... missing totally. Were going to purchase a new oven now and it wont be Thermador. In 50 years, I have never experienced such poor design and support. I cant believe Thermador is still in business!

Model CM302 - Lovely double oven with all the bells and whistles. Shortly after purchase the oven would turn off during use for no apparent reason. Then after several minutes it would turn back on. As time passed it would turn off more frequently and stay off longer before turning back on. Sometimes we would push the control panel and it would turn back on. Finally it turned off and stayed off just as we were preparing Thanksgiving dinner. I have no plans on getting it serviced but if someone has had similar problems and has come up with an easy fix, I would like to know.

Our home came w/a Thermador three piece microwave, warming drawer, and wall oven. The home is now 10 years old and the microwave has stopped working on the three piece unit. I was shocked to learn that you have to replace the entire unit for nearly $6,000 because they no longer make replacement parts. The rep on the phone was nice but explained that in order to keep up w/ technology they dont make replacement parts for things like microwaves. I guess when you buy a Thermador you should remember that it is unlikely you will get replacement parts and if you buy a three piece unit you will need to replace the entire thing if one component breaks. The rep seemed surprised that I would be upset about this... I guess they really only expect their products to last up to 10 years. That isnt very long for such an expensive high-end product. No more Thermadors for me or the new home I am building. Will call the appliance store and change my order stat!

We built a new home in 2015 and installed a complete kitchen from Thermador. The range had problems immediately but the service department responded and it has not been a problem. The microwave failed after less than 5 years and there is no replacement that will work with the built in oven combo. Numerous calls, service visits and still the microwave does not work. I am punting and buying a Bosch.

I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! The oven timer bings low at its highest setting & ONLY ONCE! The baking mode bakes unevenly so everything needs to be rotated! I’m so incredibly disappointed! Customer service is as disappointing as the double ovens!

I purchased 3 Thermador appliances in 2015 when I remodeled my first Thermador kitchen, which I LOVED. First: the new wall oven, model MED271JS, the narrowest oven they make at 27 wide, does not heat properly. It beeps that it has reached the set temp., but actually is 50 degrees (more or less) below the set temp. Baking cookies is a crap shoot as to whether they will be flat, indicating too low an oven temp. and that is what I usually get...flat cookies. I have not been able to consistently correct this problem. Roasting is also unpredictable. I have ruined many of very expensive meals due to the temp problem.I have had our local Thermador repair people out 3-4 times to address the inconsistent heating problem. They were unable to correct the issue and told me that new ovens now take longer (up to 30 minutes) to preheat an oven, and that this oven was operating as it should. Also, the oven cannot be set to start at a later time. It does have a Sabbath mode, but that has to be scheduled the day before I want to start up the oven, which for me is useless. So the oven does not heat properly and has no TIME BAKE setting. I will not purchase a Thermador product for my new house that we are building.Second: the cooktop SGSX365FS, cooks beautifully. Temps are easy to control, but cleaning is a bear. The star shaped burners make cleaning far more difficult than round ones, but the shape does cover the bottom of pots better than round ones. And the glass plate under the knobs is not sealed to the cooktop, and is not removable to clean spills that flow underneath it! Now there is thoughtful engineering. I use a pipe cleaner to sort of clean the under surface. Lastly, the micro-convection microwave-oven combination unit, model MCES, works as expected. We often use it to bake small meals and the temp is far more predictable than in the main oven... It does not bake bakery very well but that is not recommended by Thermador. My first Thermador kitchen was beautiful and fabulous to use. Current Thermador products are sorely lacking. Sad.

I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part. I contacted Thermador the first time it broke and the best they could offer me was 10% off of the cost of the replacement part. I was busy at the time and was not able to write a proper letter to someone at Thermador, but I have to wonder if the results would have been much different. I have a Thermador stove as well that had a cooling fan motor ($300.00) repair just a little over a year and half after purchase. This one was out of warranty too. The stove cost $3,700.00. So I am, for obvious reasons, not a great fan of Thermador. I had two other repair calls on the stove to deal with a faulty ignitor, but they were thankfully covered by the initial warranty. I have never been a complainer, but it is hard for me to believe that I have just had bad luck with this companys products. I am a contractor by trade and like some of BSHs products. Bosch makes good tools and others that are not so good. At a certain price point though, my expectations go way up. Thermador looks nice and thats about the only nice thing I can say.

Our refrigerator is leaking water damaging the floor to our apartment. We called urgently to schedule an appointment in New York City and were told no appointments were available for weeks. No one returns repeated calls for help. Would never buy this product again.

Remodeled kitchen 3 yrs ago & installed all Thermador appliances. Even though the built-in refrigerator didnt work from the time they installed it they would not replace it until they tried to repair it! So we basically went without a refrigerator for 2 months because it was not repairable and had to order a new one! The microwave went out a month after the warranty expired. Thermador did agree to honor the warranty. Repairman had to order part which took 6 wks. I was out of town when he came to repair. My son was home. When I returned I noticed dark spots & small dents on the front. After trying to clean spots off with no luck, I asked my son if he saw him work on the microwave and if he was rough with it to cause the damage. My son said he brought another microwave in. I called Thermador. After giving the serial # I was informed the unit was a 2008 model. My oven was a 2011. They asked for pictures of damage which was sent. No one from Thermador came to look or call me about complaint. I get a call saying the claim was closed because from the pictures I sent they couldnt see the damage. I asked about the fact that I got a used 2008 damaged unit. They said it was brand new! I told them that was fine but I would be warning others! Finally the Thermador rep called & asked what I wanted. I said, My microwave back and fixed. They did replace it with a new one. However exactly a year later the clock has stopped working which is what quit before the entire unit quit. Soooo, 2 weeks ago our gas oven quit working! I told my husband I refuse to call any of Thermadors licensed repairman and to just rip it out & go buy a Kenmore!!! He got online and chatted with someone that told him what could be the problem & how to repair himself. Ordered the part and tore the oven apart & fixed it himself!

I bought a Pro Series Thermador Dual Fuel 8 years ago. First off, I will say I love the simmer burners. The best feature. However, everything else sucks about this range. The oven is awful, with inconsistent temps. Ive spent $2000 on repairs (3) and Christmas morning after I put breakfast brunch in the oven, it quit working. Ive had it with this piece of junk. I am only thankful that I did not pay the full price of $5800 when I bought it. If you need a high end range, get a Wolf. I am not spending another $800 for another repair on this thing.

Model #PDMW301J-USA. We just had this unit installed on Jan 31, 2014, turned on the self-cleaning mode for the first time yesterday, and the glass between the interior and exterior glass on the oven door shattered into tiny pieces approximately 1/2 hour into the cycle. The dealer has been very helpful in expediting a resolution, and the local repair guy recommended by the dealer has already ordered replacement glass and feels they wont have a problem with processing the warranty request. We dont know yet how long it will take to get the replacement part, but very disappointed about the defect and worried that the next piece of glass will also be defective, rendering our new oven useless in the meantime. We were very pleased, however, about how well our first turkey turned out and the cooktop we purchased at the same times is performing nicely so far. The higher end dishwasher that came with the package is perfection (we paid extra for the upgrade on the dishwasher). I recommend that buyers of any Thermador oven unit have the installation technician run it through the self-clean mode before signing off on the install. Better yet, have the dealer do it before they deliver!

I purchased more than $20,000 worth of Thermador appliances in 2007 for a whole kitchen remodel. Fortunately, I also purchased an extended warranty as well. The oven was installed in June 2007. The first problem within the first week was when the ignitor for large oven was not working properly, and nearly made the oven explode. Since that time, I have had over 10 service calls for the same problem. The large and small ovens are not working, and the x-lo burners are not working, or not cycling off and on as well. I have had ignitors replaced, and control boards replaced, numerous times (ignitor gap adjustments, etc.), all to no avail. It works for two or three months, then stops working altogether. This was my third ruined Thanksgiving dinner. I told Maytag (the extended warranty company) that I wanted a replacement oven. They pretty much laughed at me. Unless the same item has been replaced three times within a calendar year, they will not replace it,and theyll only fix it. At this point, after reading all of these complaints, I dont think it would do me much good to get a new one, because they apparently only make junk, which will obviously not work anyway. Not what I had hoped for, out of an $8,000.00 stove. I placed a complaint with the BBB, but there were already four on there that had not been responded to by Thermador. What a surprise. I can not believe that this company is getting away with this. Isnt there a law against knowingly selling faulty equipment? Buyers beware! Now, I am stuck with an oven that cost as much as a used car, and I will have to continue to pay for an extended warranty, just so I dont get stuck with the bi-monthly repair bills.

I hate my new stove - it doesn’t have a timer or a thermometer. It cooks uneven. It trips circuit breakers. I paid $6,300 for this piece of junk. They replaced the inside thermometer but it still cooks uneven. My $99.00 AirFryer cooks and baked way better than this oven. Don’t waste your money - Oh and then you call to talk to customer service and after on hold for an hour it disconnects.

We purchased a high end Thermador Dishwasher 3 years and 10 months ago. We had a Whirlpool dishwasher that lasted about 12 years, which we replaced with a nice KitchenAid that lasted about 7 years. We then decided to upgrade to a high end Dishwasher in December of 2015. We purchased a Thermador Stainless Steel Dishwasher because we were told it was a much higher quality machine than the Whirlpool or KitchenAid and it would outlast them all. It lasted only 3 years and 10 months before the heating coil quit working last week. Now it only washes with cold water and grease or butter stays on the silverware and plates. I called our local repair service and they said to contact Thermador because many companies will go ahead and cover repairs within a couple years of the warranty expiration. I called Thermador and they will not cover the repair diagnostic visit nor the parts if it is the heat coil, which is what the error code says that it is. I asked the representative to ask the supervisor again and he said we would have to pay for the first repair visit and he may consider covering 50% of the part ($54) only. I was shocked that the Thermador quit working only after 3 years 10 months of light use by only 2 people (1/3 of the time of the Whirlpool that had heavier use at that time) and then that Thermador wouldnt cover the complete repair even when asked nicely twice. I wanted to make sure others were aware and warned before they pay extra for a Thermador Dishwasher that may only last a couple years.

$14k oven external temp gauge broke a few weeks after short warranty. After multiple phone calls the company agreed to fix it. They replaced the whole computer panel. However, this was NOT the problem and the temp gauge was still broken. They argued this was not the original issue I called in about (it was). I even have the pictures I took when I initially called them that highlighted the broken temp gauge. Now they want to charge me $500 for the repair. I absolutely hate them. Will go back to less expensive appliances in the future or companies that back their products and services. Thermador was a HUGE waste of money.

Just read about the experience of another consumer of thermador oven appliance. I had the same experience about 6 years ago with my relatively new thermador wall oven (MEDES/01). During a cleaning cycle, the bottom oven glass completely shattered. Could have been dangerous if I had been nearby. Shame on Thermador for not fixing this problem! Otherwise the oven has been good, even if a bit confusing at times to use due to the electronic panel (which also had to be replaced early on). Now after about 6 years, the lower oven heating element has stopped working, so I have called a local repair company. No problems with my Thermador warming oven! I love it!

My range has a two burners with a simmer control function that keep failing. In the past 4 years have had several visits from technician - one dispatched directly by Thermador. Each state the Potentiometer needs replacing. Have had this part replaced 3 times in last 4 years with parts directly supplied by Thermador. Fails every 9 to 12 months - and part has a limited warranty. Have spent hundreds of dollars on repairs. Impossible to get thermador on the phone. Have submitted service request and complaint as directed through their online portal. No response. For such an expensive, high end product - would expect much more. Would not recommend purchasing.

The Thermador dishwasher was installed in the summer of 2012 (7 years ago). I have had to replace the computer as the lighting wasnt working (within 2 years). Shortly after replacing the same problem re-occurred. Now the dishwasher does not turn off and it runs and runs with no water. Thermador stated that I should get it serviced - no concern whatsoever that this product was costly to purchase and costly to repair. Thermador DWHD630IFM. No more products from Thermador.

We purchased the 48 range and microwave among other Thermador and Bosch appliances and weve had nothing but repair bills. Weve spent thousands of $ getting this junk fixed. Were even having the same thing go wrong multiple times. Im really disappointed in the brand and would not recommend it at all. Im writing this now because I have to get the microwave fixed for the third time. Warrant, sure, good luck with that. Youre still going to pay up.

We purchased a Sapphire Glow dishwasher (DWHD651), the bottom rack is poorly designed, not structurally sound to hold the weight of the dishes, also the grid is too large so smaller dishes fall through. It buckles under the weight and the rollers come off the track. Also the cycle times are extremely long. I called Thermador and the customer rep told me they have received calls about the bottom rack problem. But the company has not bothered to correct the problem by redesigning the basket. Do not buy this dishwasher.

I am the not so proud owner of a Thermador 302 series double wall oven with a malfunctioning right side door hinge and hinge receiver. Thermador no longer manufactures the parts and refused to assist me in locating them. The parts are difficult to find because the same parts are made for different companies using different part numbers and they are not returnable, so if you buy the wrong part youre stuck with it. In my case, the parts amount to about $400 (for stamped metal pieces) and Im neither willing nor able to take that risk. The oven is only 10 years old, which according to Thermadors customer support (or lack thereof) is beyond its life expectancy, and absolves them of any responsibility to support their product. They dont even have a technical support department, who could have told me not to bother spending $100 on a service call because the parts are no longer available. So there you have it folks, if you want a $2,000.00 metal planter, then go with Thermador. Otherwise STAY AWAY! DO NOT BUY THERMADOR PRODUCTS, YOU WILL BE SORRY!!!

My thermostat went out in my larger oven and I struggled to get it fixed as the self-cleaning feature was based on a mercury-based system and that was determined illegal prior to my range malfunction. So, no one initially wanted to help me in Customer Service. My original guy was super rude. My local contractor was frustrated as the parts sent were wrong two times.Ironically, after Mister rude customer service man and a follow up call by me, I got a lot of support from Thermador as I guess they do listen to the customer service calls. My contact at Thermador alleviated the cost of the new thermostat that was legal without mercury. Yes, I gave up my self-cleaning forever, a bummer. My local contractor came out several times to get it right. I wasnt the nicest about it as I was so frustrated to spend around $8000 for an appliance and hood and just 9 years in, they said it was obsolete and had no warranty. End of the day, in 2011, after the repair before Thanksgiving, it didnt get to temperature again. Turkey was ruined.The local service came and did one more fix after reconnecting with Thermador and discovered they sent the wrong repair information, final repair was in December 2011. Ever since then, cooking is going great. Knowing I could put in my turkey last Thursday and knowing it would be perfect, which it was, was awesome. I feel like I got my 75% of original purchase back(!) less the self-cleaning. Thanks for monitoring mean customer service reps and being pro active! Please forward this to my local repair company. I think it was All-Service in Bellevue. Thanks.

After reading all the reviews of others who were also misinformed as I in thinking that buying an overpriced Thermador appliance would be providing me with at least a reliable product and some form of customer service. This confirms that Thermador is not all that it thinks it is. I also attempted via email to contact the CEO of Thermador. I have wrote several emails/letter to Customer Service and its like I dont exist. My Freezer/Fridge unit was purchased 2017 and within a month I has calling for a repair and it has been ongoing issue. I have to treat my $10,000 freezer as if owned a 1920 ice box freezer and manually remove everything and chip out the built up ice. This is the sacrifice I need to do so that I can maybe enjoy ice when it decides to produce some. Thermador has decide to abandoned their customers so we can make sure that we can share our experience with as many Thermador potential customers and save them from also being mislead. Word of mouth (internet/social media) is very effective. I am very interested in starting a Class Act Suit against Thermador. **

I bought the hood 30 days ago and since the day I receive it it didn’t work. Yes it’s 10,000$ defective range. They sent me a technician 3 times trying to fix it and he disassemble the range piece by piece and put it back together and still not working. This is a scam. This appliance didn’t pass quality check before selling it for the big $$. Stay away from Thermador. Stay away from Thermador. I can’t say it enough. Scammers and thiefs!!

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element explosion. Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional managers name and address on the Thermador website an hour earlier.

We remodeled 12 years ago. Purchased a Thermador cook top which has only had one issue, the igniter. Easy fix, my husband did it himself. The Thermador 30 inch double oven has had the control panel replaced twice. Once in the first few months, and again 2 years later. It was a hassle getting Thermadors attention. Their authorized repair dealer took a long time to get the parts, both times it took many trips to fix the panel properly. The repair guy showed up with either the new part not working or the incorrect part. The door has always been a problem since the first year we purchased it. Didnt pursue the door problem because frankly, Thermador is a big hassle to deal with. After internet searching on how to repair the ourselves, I see that we were not alone with this door and panel issue. As a side note, we have friends that purchased the same oven; and they have had the control panel go out many times as well! Its too bad Thermador is not held to a higher standard of quality for their expensive high-end products. The consumer is left with practically no recourse with a short time frame on the return policy, installation expense, only a 1 year warranty, in-addition its very difficult to rip an appliance out to return it.

This dishwasher has such a foul odor that you dont want to open it to put in the dishes. We were away for three weeks so it was empty. We just got back home, opened up the dishwasher and it smells with nothing in it!!!! When we put our dishes in, theyre already rinsed off! I even soaked up the water that lays in the drain in the bottom of the dishwasher and made no difference. Thermador did replace it once for me with the same model and no difference. We had a plumber here and he said hook up was correct. Thermador rep came out and had no answer for the foul odor! What do we do? Were at a loss!

I bought Thermador highly recommended products, $14,000 and barely 3 yrs later so far refrigerator freezes food and ice maker has quit, dishwasher leaks water when running and NOW the oven wont keep a set temperature and has numerous quirks. Its really sad for high end units to only have 1 yr warranty. Customer service is horrible to top off the thermador experience. Last appliances were a fraction of the cost and run forever. THANKS THERMADOR!!!! HAD TO LEAVE 1 STAR CAUSE THERE WASNT A NEGATIVE ONE.

I was very disappointed with the dish washer, freezer and microwave. We bought all appliances from Thermador. The dishwasher is the worst. I had to get the microwave fixed 4x in 4 yrs. The Freezer, the Ice maker never work, they replaced parts still didnt work. Thermador was reluctant to replace or to fix. The dishwasher the cycle times are extremely long. I called Thermador and the customer rep came and told us that the company has not bothered to correct the. Do not buy dishwasher, freezer and microwave. I am using the Oven, the Stove and the wine cooler without problem.

I purchased my Thermador range in August 2013, I also purchase an extended warranty because it was so expensive $10k+. There was a problem since day 1, they sent me technician after technician after technician and still I cant cook for my family. The range never worked correctly and each technician has changed parts and still nothing. My extended warranty only has 1 company that can service a Thermador appliance and they cant fix it. What is the use to buy something thats supposed to be top of the line if it doesnt work and there isnt a lot of repair companies that are Certified to fix it - because its a top of the line appliance.Dont buy Thermador!!! My neighbor has a cheap range and is always cooking... I didnt read reviews before I purchased my range, I thought I was buying the best of the best. Hopefully my review will save another family from the hell Ive been through.

I thought I would pay more and receive a better quality oven. I purchased double ovens - Thermador and am extremely unhappy. They both stopped working after about 10 uses. Thermador customer service was useless, telling me I had to get a repair company here before they’d consider paying. These ovens were installed late August 2019! Cannot get anyone here for a week. Do not buy Thermador both because of poor quality and nonexistent customer service.

Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. Im sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.

It's a perfect size!! You can hide it if you want and it don't take a lot of space! It doesn't make a sound and I love the design. The colour is black. It make my kitchen the best. The performance is the best! IT never stop working and it is always cold. It doesn't drop any water. It's easy to clean. It's a lot of space so it can have much in it! The products appearance is great. It look great and it fits the kitchen. Never been more satisfy in my life. It makes my kitchen whole! I can recommend it to other people. It makes my day and I can't believe I didn't do this earlier. My kitchen had improved to the best since I bought it!

When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a no service area for repairs. Trying to work with Thermador customer support to find an appliance service repair shop to service our under warranty products has been a nightmare! We only live a few miles from Hermann, MO but customer support has to negotiate a service rate with a repair shop and most shops wont comply. Unbelievable!! Thermador products are not worth the price you pay!! We thought buying a better brand name like Thermador would give us good quality for many years. Not so!! We even sent an email to CEO of Thermador with no solution. Our warranties will be up January 2021 and I have no idea how we will get service after that. Im sure we will have to reach deep in the pocket book for that! DONT BUY THERMADOR!

My husband and I purchased a very expensive double wall oven, warming drawer and microwave/convection combo 2 years ago. We truly thought that for the extra money we would get a worry free appliance to last us several years. We were so wrong. It was problem after problem. Thermador customer service is rude and, frankly, couldnt care less. I even wrote to the CEO of Thermador, who also responded briefly, rudely and offered no solution, other than, Oh well, you are past your 1-year warranty. The company I purchased the ovens from has offered to buy out our warranty, as they cannot find anyone to repair these so-called high-end ovens. But I am still stuck with a costly oven that does not work and is less than 5 years old. The old saying that you get what you pay for is not true. I should have stayed with the builders cheap GE that was 15 years old and worked fine. What an expensive mistake!

Bought a new Thermador refrigerator from Ferguson’s in May 2014. This being Hawaii, had to wait for delivery. You learn patience in Hawaii, so I was ok with that. But I had to pay full price plus shipping upfront. Not too happy about that. Finally got the refrigerator installed in July 2014. Loved it. Didnt care that it was $10,000, since it worked great and ease of use. Icemaker was efficient and made plentiful ice. Then, in late October, the icemaker just stopped working. Only one repair shop would come to our side of the island (20 min drive). I had to wait a month for the appointment. Still, I have learned patience, so I waited. Repairman was great. He found that there was a factory defect - a short in the electrical wiring inside the wall of the freezer unit. Cant be repaired, so he called Thermador and told them (actually he insisted) that they needed to replace the refrigerator. He told me they would be contacting me. I wait another month. Today I get a call from Thermador (message on my phone) that they cannot replace the refrigerator, as they cannot be expected to ship it to Hawaii. WHAT?? They will give a credit for the unit to Ferguson’s. Excuse me? I paid for the refrigerator, I called for the repair. This does not bode well. Is this just another way of forcing me to pay for shipping and installation again? I dont really want to deal with Ferguson’s again, as once the sale is made, its like a personality change on the salesmen. This credit thing should be interesting..... I know Im screwed. Ah well, the refrigerator still works, as does the freezer. I just buy bags of ice at the grocery and dump them in the ice bin. A previous complainant mentioned a class action lawsuit. Im in. I anticipate a major run-around on this. Customer service is terrible and they dont back up their product. And everyone on this website paid a lot more than was needed for the appliance that has failed them.

We spent a lot of money on a 6-burner, double oven range about $5,000, 15 years ago. One of the burners doesnt work and the oven on indicator light will not go off. When we called for service, we were told that parts would be difficult to find. The technician will charge $100 to come out and tell us that there arent any parts for this appliance because it is so old. Really, the customer service rep (and supervisor) think that this is completely acceptable since the lifetime of the appliance is about 14 years.Why pay so much money for something that will be replaced in that period of time? I have a Maytag washing machine that is 25 years old and the couple of times it needed repairs, I was never told that its so old, parts may not be available. Im writing to advise people that you may as well go with a cheaper brand that supports their product rather than a Thermador that considers their own brand disposable. Service is a disgrace. Save your money.

I own several Thermador appliances from our newly purchased renovated home. The self standing products such as fridge seems to work fine. But any appliances that are connected to external factors (kitchen hood, stove or dish washer) have all caused problems. To make the situation worse, they have the most unwilling to help customer service only next to the cable companies. It took me a total of 6 full months of calling them every week to finally have them send a real technician that told us what we all knew from the beginning - that our kitchen hood motor is bad. The first few that were sent out had told me that our internal motor is missing when the model itself never had internal motor, or said it was the electricians fault, which I had paid for different electrician only to find out that the wiring was normal and working. I found out that those technicians were fired after a few weeks and they werent able to send a good one until the next month.About warranty policy: I purchased a newly renovated home where no one had lived here before. The operators I spoke to for the first 5 months have consistently told me that I am covered under warranty since I moved to a newly renovated house. By the time the last technician told me finally that I need to get the motor replaced, I called the customer service again. This time the operator lady told me as soon as I mentioned that I need a replacement product as per the warranty, that suddenly I am no longer under warranty and I should pay for my own. She said that I am merely a new purchaser of the renovated home and I am not considered a legitimate warranty receiver. I wish I could retrieve the previous phone conversations I had with the company. When I demanded to speak with a higher manager she simply put me on hold. For a very, very long time. This is my experience with Thermador. If you thought paying for a large sum for this product will save you from customer service misery, think again. I have had better experience with GE and Samsung products.

Cleaned dishes well but difficult to load. Was told racks were designed for European size dishes! Middle rack had to move as a unit either up or down, couldnt tilt it to accommodate dinner plates below on one side and tall glasses on opposite side of middle rack.

Puchased my second set of Thermador appliances for a new apartment. The 36 Inch fridge with bottom freezer, came with a door does not close fridge overheats - so its turned off. This is NEW. Instead of giving me a new fridge, they have to repair. Also, after spending $26,000 on appliances you would think that the stainless steel used would match. Dishwasher stainless is glossy and rest of appliance stainless without shine; and it look pretty obvious. Customer service has nothing to say - they manufacture with different providers. What a waste of my money. I do not recommend this brand. Spend your money elsewhere.

Microwave wave generator broke for no apparent reason after 3 years of moderate to low use. It cannot be fixed so the microwave unit is worthless now. According to Thermador there is no way to replace just the microwave. What?????? So they want me to spend another $6,500 to replace the whole unit????? Total BS. I will never buy another thing from Thermador even again. This is pure extortion.Just FYI - you can buy the current built-in microwave ($900) alone and rig it to fit in the space of the old microwave in the tower. The faceplate (another $350) is different and were still working on getting to look as good as the original, but at least we dont have a big unfinished hole in the wall over the oven. It still cost us $1,400 total by the time we were done which is also a huge amount just for a microwave. The whole experience was total crap. Never again.

We have a Thermador wall oven that is 5 years old. Have used the self cleaning feature maybe on it, one or two times at most. We bought it through (Ferguson, in Fayetteville, GA., which they dont maintain records after a year). Anyway last week pressed the self cleaning button, and after it was done and the door unlocked, the total inside of the glass was shattered. I called client services at Ferguson, which the lady responded that shouldnt of happened. And told me to call Thermador and have it evaluated. Which they came out a week later, and it will cost $190.00 to fix. So again I wont be recommending their product to any of my clients in the future. Wolf or Viking here I come.

Our Thermador problems go way back....starting with the ice maker...get it fixed and in no time it stops working...main problem is that it drops ice down the shoot....when it agitates...freezes up in the shoot....that problem still isn’t fixed....the main panel on the door went out....fixed a year ago...now out....$450 to get it fixed...can not get ice or water out....they do not stand behind their products...customer service stinks....they simply do not care....I would never and I mean never buy anything from Thermador....

Its the same problem that I have read about over and over and over again. My 10 year old Thermador 27 double oven has had most of the problems described in previous reviews. The incessant beeping where you have to shut down breaker for it to stop, the default codes that pop up because of the erratic sensors, and finally the control board going on the fritz and finding out that there is no way to purchase anew or even rebuilt one because it has been discontinued. So, basically I have to spend $5,000 for a new oven when I only need a $300 replacement part. However, the good news is that I wont have to put up with this nonsense any longer.

I contacted Thermador customer service in AUGUST to request service for my water dispenser. The water button stopped working. It is now DECEMBER. Over the last four months we received the wrong part no less than 3 times. The part is estimated to cost in the $500 range. The technician rigged the button to work on his last visit but it ultimately failed. I called customer service again today - asked for a supervisor who was horrible. No answer/update/information. She told me she would get back to me which I assume will be much like no one has done since AUG. Apparently this kind of thing can take months. I told her it HAS BEEN MONTHS. Please Thermador... come fix my water dispenser!

First time using the self-clean function on my Thermador oven. Within 20 minutes, the interior glass shattered. Contacted Thermador customer service - they are not nice people - and after presenting my problem to management, the best they can do is give me 50% off the parts. The internet is filled with customer complaints about Thermador products; especially the oven. Some have had fires using the self-clean function; others have had the interior glass shatter. Stay away from Thermador and their sister companies. They do not back up their products.

Leaking Brand New Thermador 36-Inch Built-In Refrigerator (KI KBM36US). Model Number: T361B900SP/09. FD: 9812. Serial Number: 100481. We moved into a new condominium in September 2020 with brand new high-end Thermador appliances which we paid a high premium for. We adored the brand and its sleek design. Unfortunately, the Thermador refrigerator has been nothing but a nightmare for us. January 2021: It stopped cooling and became warm inside after barely 4 months of use. Feb 2, 2021: We created a ticket with our building management and the breaker was reset. Feb 9, 2021: The refrigerator was still not cooling so a service call was placed with Thermador. We were told that they are not on-site so we have to wait for an ETA but no one followed up. Feb 16, 2021: An urgent service call to Thermador. Feb 24, 2021: We were informed that a Thermador technician won’t be able to come until March 11 since they were so backed up. March 18, 2021: A Thermador technician finally came. He replaced the inverter board then quickly fled by saying “it’s fixed but takes a few hours to lower the temperature....” He never returned for follow up.April 2021: It is still not cooling. May 5, 2021: Second Thermador technician came and we were told that a new compressor is needed after he inspected the unit. We have to wait for the replacement part to arrive before they return. May 17, 2021: Third Thermador technician came back with a new compressor but he noticed a complete leak of refrigerant, which he determined to be the culprit (which probably makes sense since this refrigerator never worked in 2021 despite having reset and changed parts). We were told that we will likely be without a refrigerator for three months and repairing the fridge would take even longer till September. The technician did put in a request that the refrigerator be replaced as the leak is apparently in a difficult area to try to fix so no guarantee of functionality even after the repair in September. Both I and my wife have complex medical conditions requiring a modified diet but without a functional refrigerator for the last five months, we have largely relied on take-out three meals daily. As a result, our blood pressure and blood sugar have been significantly elevated during our last medical check-up. I am also on injectable insulin requiring refrigeration. I have relied on a small old refrigerator I borrowed since the Thermador malfunctioned in January and I am so worried that it will fail and ruin all my medications. We understand the delay related to the pandemic and we have been more than patient through the long daunting process. However, the service from Thermador has been completely incompetent and neglective, resulting in much hardship for our daily life, medical and mental health. It is absolutely unacceptable at this point and we request Thermador to replace the refrigerator as soon as possible!

I bought an entire Thermador kitchen. The worst initial problem was that the range hood template was misdesigned, causing a huge hole to be cut in the wall and completely in the wrong location.Thermador service hung up the phone on us, refused to answer subsequent calls and refused to discuss or rectify the problem. The stovetop failed after the first 6 months. The double oven board burned out to the tune of $600 in the first year.Everything they make is pure junk. Buyer, beware: caveat emptor... Do yourself a favor and buy anything but Thermador. Its all overpriced **!

I bought all new kitchen appliances 3 1/2 years ago when my fridge died but wasnt ready to install the rest because of a kitchen remodel that was planned in the near future. Went to install last week and the oven knob broke the first time I turned on the oven. Called customer service and offered to provide pictures of new stove that anyone would understand has never been used and pictures of the box that is still on my porch and they said they would not help. I would hope a company that sells a 7500.00 stove would provide some help. I will look for a company next time that cared about what they sell. I will never buy another Thermador again and I would suggest you find a brand that cares about what they sell.

After being a happy Wolf user for many years, I purchased Thermador appliances looking to save some money. Big Mistake. The equipment didnt work since installation and was told I have to wait 3-4 weeks for a replacement to get to Puerto Rico from Miami. I called yesterday for an update and was told the replacement will travel from Germany to Miami, and then Miami to Puerto Rico. Who knows how long this will take?! I can still not review the range because I cant use it without the vent hood. Very disappointed and mad at myself for purchasing this brand.

Thermador appliances are for sure sleek beautiful appliances. My experience with delivery, product reliability, service and customer service is/was not so good. I have purchased a dishwasher, range, range hood, and refrigerator. Ive had these appliances for about 1 month. Delivery: Three dishwashers were delivered to my home as each was damaged.Reliability: The refrigerator just flat out stopped working within 3/4 weeks. Service in my area is hard to find in my area. The appliance service from the purchaser was supposed to be wonderful, however, not so much for Thermador. Its been almost 2 weeks now, no fridge and Thanksgiving is in 5 days. Very frustrated with no callbacks and having to chase service provider. Breakage: The range door, upon moving into place, simply came off. Im unsure the motive to have it work this way, please beware. I do wish that my experiences were better, they are beautiful, however having appliances that are ready to install when delivered and in working order is much more important. Good luck.

We have a Thermador range and vent hood. The 4 out of 6 range pilot light works, the other 2 works on and off for years. One of the range hood lamp stop working even with new bulb, got on their site and email them for replacement part, after 3 weeks and two email still waiting. What a terrible customer service, I would never recommend them for anything. Their products are overprice and their service is just sooooo poor.

I purchased a $6250 (current retail price) 30 inch freezer column in 2009 when we built our home. 18 months after installation, the ice maker ceased working. No warranty. The freezer failed to cool 6 weeks ago. The part necessary to rectify the problem was also not covered -- just like the ice maker. We opted not to replace the ice maker, which would have resulted in a $700 charge and we paid approximately $350 to repair the current issue. It is unacceptable, and really borders on criminal, to incur these types of failures on a unit this new at a high end price point. I have an old GE fridge/freezer in the garage that was only several hundred dollars that is still working after 25 years. Shame on Thermador. I have several other Thermador appliances that are suboptimal. The Bosch washer died last Christmas after six service calls. Dont purchase Thermador or Bosch. You will be sorry!

Our Pro Grand Steam Range leaked from day one. It went through major repairs and now the steam oven will not turn off. We have had major problems and Thermador refuses to replace. Repair is through the warranty is over a week away and we had to turn off the oven from the circuit breaker. Customer service has been awful!! Do not buy Thermador. Wolf/Sub zero is what I wished we went for. We paid $14,000 for this appliance and it had been a disaster.

I purchased my Thermador side by side refrigerator in 2010 (along with an oven and microwave wall unit). Recently, my refrigerator has started to malfunction. I called their customer service center and had them give me numbers (at least 8) for authorized repair centers. This proved useless as not even a Thermador certified technician will come to work on my unit. After several phone calls to the Thermador customer service number and reminding them that they guarantee after-warranty service anywhere in Canada, they asked me to provide photos proving that I, in fact, owned a Thermador fridge. This ludicrous request being met (who would waste time and energy calling a Thermador 1-800 number if they owned another brand), they now say that I actually need to call Whirlpool because it is Whirlpool that makes this Thermador fridge. This company is not even willing to take ownership and responsibility of their very own branded product. A product for which they put their stamp on and charge big money. They have passed the problem onto someone else!!

When we remodeled our kitchen a few years ago, we purchased all new appliances from the Thermador/Bosch... We have really enjoyed the big fridge, the oven and microwave...the dishwasher has typical Bosch problems, including a sticking soap dispenser door and fast build up of clogging in the arms...but, its really quiet and great when its working properly. The glass cooktop blew its control module, and took some time and expense to have Thermador fix it... They brought the wrong replacement unit first, and only got the right one when we pointed out their errors and pointed them to the correct unit... It cost about half the price of the unit to fix...so, not so good on repairs. Overall, the appliances are lovely, quite pricey, and not nearly so reliable as one would like.