My Thermador double oven is only 3yrs old. The first problem I had was to replace the clock. It had stop working. Thank goodness it was still under warranty that time. Now after 3 years having the oven, my stress level had sky rocket. First, it took over a month to finally to get an authorized technician to come out to look at it. So, I had 3 technicians to tell me what parts I need to replace it. Thermador have given me 50% off the price of the parts. Well I guess the management felt sorry for me since it took over a month to get a Technician out here. So, the technician ask me to order the first two parts which was the wire harness & module control. Well it still didnt work. So I order the 3rd parts; it still didnt work. Then I finally order the 4th part which is the power supply. My oven is still not working! For the fourth time of replacing this parts. This oven is totally curse. This is beyond me. I have never in my life had never run into this kind of problem. Worse than a vehicle. This issue has been going on for 5 months now. Please if someone is reading this or had the same similar incident. I need help!

Works great and well. I have enjoyed using this product every chance I get. I do want to try something else though to experience more. Value was good for what I got. The product works well and provides what I need to feed my family. That is what I need in equipment. Good price and works wonders. Appearance is great. Looks strong and sturdy and I like the modern look that it provides my kitchen. Makes it stand out more than the past stove I had in there. Fits in the little spot where my stove goes, not too big nor too small in size. Perfect oven size for what I need to cook in there also.

Where do I begin? The refrigerator, ice machine leaked and ruined my beautiful wood floors. The doors dont line up properly. The cook top on my stove needed repair. The clock on my oven stopped working and now the microwave sounds like there are loose parts in the machine. Nice looking appliances, but not worth the money! Do Not Purchase Thermador. There is better out there for the same money.

We purchased the extended warranty for our Thermador range. The oven has stopped working on three separate occasions in the last 10 months. My contract clearly states that they will replace the item if it fails three times within a 12-month period (Lemon Policy). They are refusing to replace and are going to attempt to repair it again. The first time it went out (December), it was done for 6 weeks. Then, it went out again in March. And now it stopped working again 2 weeks ago.

We are really impressed with our new dishwasher! It is well designed in many ways. Our old DW had a small third top rack, like this one, but the rack in the old one was too shallow to hold things like our frying pan spatula and was fairly useless. This rack holds those utensils nicely and has a super silverware holder built in, so we removed the silverware holder from the lower rack, which makes more room in the lowest rack. Which brings me to another impressive feature. This dishwasher holds a LOT of dishes! The slots are very close together, which made me wonder if there was enough room for the dishes to get clean, but it does a great job of cleaning, even though I follow their recommendation and do NOT rinse my dishes. If you worry about odors like I did, when you shut the door, it REALLY closes tight, so the dirty dishes do not smell up the kitchen. As a final note, the cycle is quick, and the default energy-saving drying works so well that even the bottoms of my coffee mugs, which always used to have a small amount of water that I had to dry by hand , come out completely dry.

We bought this 36”, 6 burner stove new From a local appliance store. We have had multiple calls to have repairs made. 4 times for gas leaks, not a great experience, 4 different occasions. We have had to have two igniters replaced. I also had to have some control unit replaced after a pot boiled over and shorted out this element. That cost us $849. Now with the oven never heating to the desired temperature, and servicemen saying there is nothing they could do, the oven just won’t work at all. The parts to repair it are$2650 without the service call and installation. We paid over $5,000 for this piece of crap. After contacting Thermador, they offered me $ 200 off on parts. A range is suppose to turn on heat up and bake, cook as needed. What a waste of money and terrible customer service! Don’t buy one!

I have a Thermador stove. The stove was very expensive and is a piece of junk. Never buy Thermador! The convection brain went out in the oven and I contacted service. Service came and told me the brain went out and I would need a new one. I tried to order it but they would never call me back. Does Thermador service even exist? When I am in a store selling Thermador and see people looking at them I run over and tell them what crap they are. When a person puts this kind of money into something they expect it to work. The service guy asked me if I really needed the convection bake system. Really? Buy a different brand. Fortunately only my stove is Thermador. The rest of the stuff is good.

I purchased more than $20,000 worth of Thermador appliances in 2007 for a whole kitchen remodel. Fortunately, I also purchased an extended warranty as well. The oven was installed in June 2007. The first problem within the first week was when the ignitor for large oven was not working properly, and nearly made the oven explode. Since that time, I have had over 10 service calls for the same problem. The large and small ovens are not working, and the x-lo burners are not working, or not cycling off and on as well. I have had ignitors replaced, and control boards replaced, numerous times (ignitor gap adjustments, etc.), all to no avail. It works for two or three months, then stops working altogether. This was my third ruined Thanksgiving dinner. I told Maytag (the extended warranty company) that I wanted a replacement oven. They pretty much laughed at me. Unless the same item has been replaced three times within a calendar year, they will not replace it,and theyll only fix it. At this point, after reading all of these complaints, I dont think it would do me much good to get a new one, because they apparently only make junk, which will obviously not work anyway. Not what I had hoped for, out of an $8,000.00 stove. I placed a complaint with the BBB, but there were already four on there that had not been responded to by Thermador. What a surprise. I can not believe that this company is getting away with this. Isnt there a law against knowingly selling faulty equipment? Buyers beware! Now, I am stuck with an oven that cost as much as a used car, and I will have to continue to pay for an extended warranty, just so I dont get stuck with the bi-monthly repair bills.

We purchased a Thermador triple oven combination (model #semw302) in 2007 when we built our home. Over the past 9 years weve had to have multiple repairs on the main oven. The door hinges have been replaced twice, the circuit board replaced once, the self cleaning function stopped working twice. Actually only worked for one self cleaning. Each time. Now we once again have to replace both the circuit board and the relay board on the oven. Great. After paying a service man $80 yesterday, we were told that Thermador has discontinued the circuit board that we need and it also needs to have the relay board replaced. Which I believe is somewhere around $225.It was suggested we try to find someone to rebuild our circuit board. Even after spending some considerable time searching the internet, I havent found anyone who can rebuild this particular circuit board. and this would probably cost over $200. Plus installation. I already have spent close to $1000 on repairs. The microwave and the warming drawer are both fine. Now it looks like we will have to throw out the whole triple combination unit since its one piece. We will NOT be looking to replace it with another Thermador. This may be the worst purchase weve ever made in 50 years of marriage. JUNK!

The following information is based on MY observations pertaining to the new Thermador kitchen appliance product line (range, microwave, oven and dishwasher) that we purchased in March 2019 and had installed in our home in May 2019. The six burner range with a grill is beautiful and works as designed to work. The microwave has a timer function that you cannot use because the panel light times out thereby cancelling the timer you set for cooking needs (I’m told this is a design function that cannot be changed due to energy-savings guidelines). You have to press six (6) button options before it’s set and starts to warm up a cup of water or other warming/heating needs. There is no distinction in the sound coming out of it whether set at the lowest (1) or the highest (5). The volume control, while set at its lowest setting (1), is so very loud and can be heard throughout the entire house (I’m told this is a design function that cannot be changed).The oven works as designed to work, however, the volume control is similar to the microwave except in REVERSE; the sound is barely audible while set at the highest setting (5) which means you must remain in the kitchen to hear the timer go off indicating your food is ready to be checked and come out of the oven (I’m told that they’re working on a design fix due to consumer feedback and it could take several months to correct). The dishwasher manual encourages you NOT to rinse your dishes but to scrape the food off and allow the sensor to regulate the cleaning mode.Since it uses a condensation heat mode to dry your dishes it never seems to completely cool down and dry out inside the unit so the remaining food on the plate starts to decay and smell foul when you open the door. I had to purchase an old fashioned timer to set on the kitchen counter for cooking timing purposes, and warming up a midnight snack or a cup of water for tea in the morning are a thing of the past unless I want to wake everyone in the house up.

Thermador Professional Range - This product came with the house I purchased. It is not self-cleaning. And the light bulb in the oven is almost impossible to change. No clocks or other desirable electronic features. All in all, I plan to get rid of this as soon as I can.

Bought a full kitchen suite of commercial grade Thermador products in 2013. Got the one-two-free promotion so a great price point and other leading brands had equal pro/con review. Have had continual problems since day one; oven has been repaired 4 times for motherboard, temp dial, heating consistency, burners not igniting; freezer ice maker repaired 3 times for clogging ice buildup which shuts down the ice maker and needs to be re-set. Still clogs and quits but I have stopped calling for expensive repair visits and now turn off the freezer for 10 minutes to re-boot the ice maker every time it clogs (about every other month); refr has salad makings consistently condense and rot with water after two days.Read all the manuals, following instructions. Today needed to change out a bulb in the oven and find the lamp housing installed backwards in the very back of the oven, making it almost impossible to get a screwdriver in to pry the glass lens off (well, actually havent got this accomplished yet so maybe it is impossible). The auto-shut off for warming drawer (as part of range) has never worked. Repairman said he could replace drawer for $1,000 - think I will place a $.01 post it note on it for turn-off reminder. Products all look great - but look for other brands! I would not buy Thermador again and as an architect I have my clients look at any other brand first.

At what point do you help intervene to get Thermador to recall their piece of junk ovens? There are over 220 complaints on your website about the fact that the ovens overheat and shut off during cooking with the various error codes. I have had F24 and F25 consistently for the past 10 years with the display panel, 2 sets of hinges, and the broiler element all having been replaced by me. I would really like someone from Consumer Affairs to look into these Thermador touch panel ovens. Mine is the c302, for which I spent over $4000 on.

I concur with the previous reviews of Thermador Ovens. Our ovens are 12 years old and they do make the parts that we need to make the ovens work. I did some homework and US companies do not have to make parts after 7 years. We are replacing our ovens with Miele ovens. It is a shame U.S. manufacturers treat their own with such ridiculous laws. I will never, ever purchase a Thermador appliance or product!!

I have 3 high-end Thermador appliances, 48 refrigerator, double wall oven, and induction cook top (had a dishwasher, but sent it back in first month after owning it). All three items are a piece of crap, Thermador customer service (if you can find them) is the worse I have ever experienced. All 3 appliance have never work properly, customer service is horrible to deal with. All their info on their website for service is incorrect. When you call them they are arrogant and rude! Dont even buy Thermador!!!

Our stove went hay wire after an electrical storm. The extra low burner continually clicks on and off very loudly unless the power is disconnected to the stove entirely. After waiting weeks for a repair, it seems the manufacturers used epoxy to cement the stove top shut so it cant be opened to repair. This stove cost about $7,000 three years ago and it looks like we have to replace it entirely!!!

We purchased Thermador thinking it was a high-end model. After 10 years, over the last 6 months our Cooktop and Convection oven (Model SC302TS) have gone bad. In both cases we have been told the replacement parts are no longer available. I would definitely not recommend Thermador products. When I spoke to their customer support, this seemed to be consistent with their strategy/philosophy, to not carry replacement parts for greater than 5-10 years.

Spent over $27,125.00 on Thermador appliances. 48 range knobs were very loose and oven temp was not working. It was on 350 but the oven would only slightly warm. Got a new thermostat knob yet the oven does not heat up accurately. Smaller oven to this day still does not work properly. Bake means broil!! We can never get a correct temp. And for the first 5 mins it broils no matter what temp you are on. Fridge/freezer side by side was delivered with broken wheels. Ice machine has broken twice - Went months without ice. Drawers have broken. Now our dishwasher on the outside panel has RUSTED. How does stainless steel rust? The whole front is brown. We sent pics in and complained. Oh but you only have 30 days on cosmetics. Buy this cleaner... Customer Service is disgraceful. They dont care at all - I want a Thermador sales rep in my house NOW! Shame on you Thermador. You have no customer service loyalty. You took my money and wont help anyone by the looks of things, not just me. Be warned. Dont buy Thermador, I am sick over this...

The worst service ever! My brand new range had a broken oven glass door and wont heat up to correct temperature. Didnt show up at scheduled time or later that day. Needed to reschedule. Finally came back and technician didnt know how to fix oven temp problem but did install new glass door. As temp problem still existing another appointment made with a request to have a different tech. Although appointment confirmed morning service call no one showed up. Customer support department worthless as only a call desk. Has no way to communicate with technicians nor can provide a COI as required in most apartment buildings in NYC. I will never buy another Thermador product again!

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element explosion. Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional managers name and address on the Thermador website an hour earlier.

We had a range from Thermador that never quite worked. After growing frustration, we finally called service and they told us that there was a defect with the logic board for our year of manufacture. However, because we waited so long (partially because of the pandemic) we were out of our two year warranty and they wouldnt repair the defect without spending $700 on the repair. This is for a $20,000+ range. Avoid this company like the plague.

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they cant come during that time.

We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had nothing but problems with the unit. The biggest being the big oven is undependable. I complained constantly that my food was not cooking properly and everyone thought I was nuts. When I start the oven, I can hear the gas come on, then it shuts off again immediately. Today, July 21st, 2014, after replacing parts in Feb. 2014, I have to call someone again because it is broken again. We average 2 service calls a year with parts and labor. This unit also has a design flaw. The electronics sit under one of the burners and if you have a boil over you are in trouble. I am so hugely disappointed in this product and would not recommend Thermador to anyone.

We remodeled our home of twenty-plus years and bought a 30 Thermador Pro Harmony gas range. One of the first times we used the oven we accidentally spilled some liquid on the front of it with the oven door open - it shorted out a circuit board that should have been protected. This was fixed very quickly under warranty and had no further problems with it.Sold that house and bought another that needed a whole new kitchen. Bought a 36 Thermador Pro Harmony range and love it, no problems at all so far 1.5 years later. Along with that got the free dishwasher, Thermador though its made by Bosch, works beautifully, quiet. Also have the 36 Thermador French Door, bottom freezer refrigerator with NO in-door water or ice to keep things simple. Its gorgeous, with brilliant LED lighting and lots of storage. With it came the free range hood that is strong and has good lighting, easy to clean grease filters. To finish things off we purchased the Thermador drawer microwave which we were a little leery of, but have grown to love it. No more awkward reaching into a wall-mounted unit, we pluck everything out of the drawer! No turn-table but do not miss it.The 36 range has very flush grates making it easy to move pots around. The burners are very strong with great low simmer capabilities. The oven works well with roller bearing glides on the racks making them a breeze to pull in and out, even with the Thanksgiving turkey. Would definitely recommend Thermador to anyone, given our experience.

We purchased a group of Thermador appliances in 2016 when renovating our kitchen. We thought that we were purchasing high quality reliable appliances and we could not have been more wrong. Our double wall ovens have malfunctioned since 2017. Every year these ovens stop working and we have to pay out between $450-$900 each time even after these ovens were supposedly repaired before the warranty ran out. This year we had service on August 24 and paid $927.00 for a new relay panel. Now on November 18, 2021, within three months, we have to have both fans replaced at a cost of $864.00. The fans have already been replaced multiple times and contact with Thermador, the local rep and the retailer have produced either no response or sorry we dont deal with service issues. On top of this the Thermador dishwasher purchased at the same time requires a new motor. We have been careful with these appliances, do not put the self clean on too frequently and try to be mindful of usage. I would run for the hills before purchasing Thermador or any products under the same manufacturer-I feel we were sold a very expensive bill of goods-abominable!

Purchased 7 Thermador appliances and installed them in Jan 2008. Freezer column quit in Mar 2013. Thermador had me call a repair service. 4 trips to my home and he was unable to determine what failed. Thermador said I needed a 2nd opinion and gave me 2 services to call. 1 did not even service Thermador and the other did not service my area. They have no one else to call so deemed my freezer unrepairable and offered me a $1000 discount on a new one. It is just over 5 years old and they have no one to fix it so they want to charge me for a new one?I emailed the regional manager for the NE and that has gone nowhere. 3+ months and no freezer, no support, no repair service, and they want $2100 to replace what they cant service. If the luxury items they sell are not going to last, then they should at least have repair service to support their poorly manufactured products.

Bought Thermador gas oven, hood and dishwasher last December. I will never ever again buy Thermador and sister brands (Bosch, Wolf) nor will I recommend to anyone. Totally junk quality appliances. In the first week, they had to come back to service the dishwasher as all the settings were on max and melted a bunch of plastic containers. Then the oven - the paint started chipping off the burner tray. Tech came and replaced that. Then the exhaust fan in the hood started making very loud noises and the tech came again, said the fan has to be replaced (luckily under warranty) but no sign of the fan in six weeks. Called them again and again and it is backordered! For a supposedly top of the line appliances, their customer service is atrocious - very indifferent attitude. They are not allowed to make follow-up calls so you have to keep checking. By the way, their parts are outsourced as is their technical service. Pure garbage. Thermador is made by Bosch so I imagine that Thermador, Bosch and Wolf are all equally crappy. Bought the entire set up late December and still everything not functional! Unreal! Too bad in NJ there is no lemon law for pricey appliances. Sorry there is nothing less than one star in the review category.

I bought Thermador highly recommended products, $14,000 and barely 3 yrs later so far refrigerator freezes food and ice maker has quit, dishwasher leaks water when running and NOW the oven wont keep a set temperature and has numerous quirks. Its really sad for high end units to only have 1 yr warranty. Customer service is horrible to top off the thermador experience. Last appliances were a fraction of the cost and run forever. THANKS THERMADOR!!!! HAD TO LEAVE 1 STAR CAUSE THERE WASNT A NEGATIVE ONE.

I have a Thermador double oven and warmer. In the past year, I have replaced the display, hinges, seal for over $1500. The oven display keeps losing the time. When my repair company, Complete Appliance, call customer service, they get no satisfactory answer as to why this is happening. They are frustrated and I am frustrated. I am building a new home and will not be using Thermador! If I were told from the beginning this cannot be fixed, I would have gotten a new oven. Instead I was told, Just replace this and the problem would be fixed. Thermador does not care about their customers once their product has been purchased. Shame on Thermador!

Thermador Oven ME ll0: I just ruined an expensive coffee cake that I was making for company that is arriving tomorrow. After increasing the temperature by 25 degree and baking an extra 15 minutes, it appeared to be done by testing with a toothpick. After wanting 10 minutes to turn the cake out the middle was raw. We purchased the oven October 2014 and experienced problems with the temperature. The service man came out in November and replaced the motherboard but this did not fix the problem. It is sad to say that if I could afford a new oven, this oven would be the trash tomorrow. We owned a Thermador Oven from 2005 until we moved in 2013 and it was a wonderful oven. Not so with this one and will advising everyone I know not to buy any Thermador appliances.

I was sitting in my kitchen in March, when I heard a loud explosion... It was very scary. I did not know where the sound had come from. Later, when I opened my Thermador oven as it was on the Cleaning Cycle, the entire inside glass was broken in large cracks. When I opened the door, little powder flakes went on the floor. When I cleaned the floor, little pieces came into my skin. No blood or anything, it felt like slivers in the skin. They worked out in a week. So no serious damage, just hurt and bothered me. I dont think any oven glass should break. It was a very expensive downdraft in the counter island type stove. I consider it a serious safety issue. I called Abt to let them know what happened, I was referred to Thermador and it took many calls back and forth. I offered to send them photos of the damaged oven. But, they wanted a repairman to come. So, I lost time waiting and having a man come to say, Yes. It is broken glass. A repair man came out for no charge from Abt paid for by Thermador. Abt repairman said it was a thermo blast and not uncommon. Later Abt said they would submit a claim to Thermador. The door and glass were not available any longer and no other contact was made. I waited several weeks, called back regarding the claim and was told by Abt that Thermador was doing nothing. End of Story. Abt said that Thermador said my stove was too old. It was 20 years old. I understand things do not last forever, however, should glass explode for no reason and their product should last as long as it is maintained and cared for correctly, which it was.I was surprised that Thermador did not write me a postcard or email or call to say that they didnt care what happened... Too bad. But instead, they took no responsibility for their oven exploding. Never ever said, Oh sorry, just really indifferent. I am writing as I do not think that Thermador stands behind their product. This stove of mine had every bell and whistle and was supposed to be top of the line. I was surprised that I was not offered a small discount on a new stove, or even an apology letter. Their customer service is definitely not very good to their customers and they do not stand up for service or care to the consumer. Thank you for your time and I appreciate it if others were made aware of Thermadors lack of customer service and that also to expect a glass explosion in the oven without warning. Watch out when baking if small children are nearby.

I have a 36” gas/gas convection oven. It’s almost 4 years old. Bought it from ABT in Glenview Il. The bake setting never worked. I had service at least 4 times. I was told to get use to it. That’s how this oven works. If the oven is used for long time the temperature drops. I was told to do the biscuits test. When I send them the picture they told me that I used the wrong rack... Every time there was another excuse. PLEASE don’t get stuck with this oven. Customer service is terrible and their product even worse.

36 pro range dual fuel 6 burner stainless - In the last 4 years we had 2 very serious situations with regards to Thermador ovens. The first incident was in a former home of ours where we decided to use the self-clean mode which we have had a lot experience with other brands in how to use a self-clean mode. After about 25 minutes the glass exploded sending glass throughout our kitchen. Had we not been at home, the oven would have continued to operate with the high risk of a fire. We moved to a new condo which had another Thermador oven. We put the oven on to preheat and again after 25 minutes a fire started in our oven caused by the heat sensor incorrectly reading the temperature. Thermadors response to this leaves us with the impression that they dont care about issues with their ovens even if it means that a dangerous situation could occur.

I love this Thermador refrigerator; we have previously owned GE, which I did like as much. I like the double door top section versus side by side and the GE did not hold up as well. However, the freezer could be larger. Nevertheless, the unit is easy to clean and easy to store items.

I have to say that I purchased this range with great expectations thinking that Thermador had such a wonderful reputation; however, I am extremely disappointed in the performance of the larger oven. We had a small dinner party catered, and it would not hold the heat to finish preparing the dinner on her large sheet pans. Ive had problems with the lights not working intermittently, so I decided to replace the bulbs (which the manual states is a DIY maintenance item). This is not a DIY job because you have to crawl into the oven to reach them (there are 2 of them in the larger oven), and in order to do it properly, you pretty much have to remove the oven door. Suffice it to say that I now have to call a repairman to put the door back on. The first and only time I tried to clean the oven. The amperage on the circuit is exactly that specified by Thermador.

We purchased the 36 professional range, with 4 burners and griddle in the middle, about 2 years ago and are fairly content. But the reason for the 2 stars is that for nearly $10,000 we should be completely satisfied. The light inside went out within about a year, weve had a few issues with the bake function (which Thermador took care of), but have also been dealing with a loud noise in the back for about a year.Upon looking at the back, up top, right inside the vent area, its apparent that the sheet metal they used wasnt installed flat. So basically theres a bulge that rattles, since it doesnt sit flush, and they used far too few rivets to secure it. For this amount of money it just doesnt seem right. Dont even get me started on the dishwasher, if you dont pre-clean dishes very very thoroughly, it will start giving you problems. My last GE dishwasher, which was just a few hundred dollars, ran like a champ without a problem - ever.

Since purchasing my Thermador Freezer, I have had an ongoing problem with the ice maker. It just stops working. After being repaired numerous times, Thermador approved having the entire unit replaced, sending me an e-mail confirming this decision on August 7 and promising someone would contact me within 7-10 business days. This greatly eased my general disappointment with Thermador and its customer service department - including all the scheduled appointments that were cancelled (last minute) or no shows. I believed they were trying to correct what was overall a frustrating and negative experience. Unfortunately, I am now even more frustrated as it is September and I still do not have a working ice maker/freezer. I have asked to speak to a supervisor numerous times but they are never available and do not return my calls.

We bought a house 2007 with this double oven - beautiful to look at - thats about it. It keeps breaking on us, very costly to fix. The auxiliary board went AGAIN - was just replaced in 2011; paid over $700 to fix it and it only lasted few years. Not holding my breath to get any help from Thermador!

We recently purchased a home that has a Thermador range in it. I love to cook and believed this unit was a high end range, just waiting, waiting for an opportunity to use it. Well, the first time I turned it on, the igniter did not work. That was replaced however, the oven door does not close all the way. In reading the numerous reviews, it seems the hinges are faulty. All I can say is, of all the ranges I owned, I have never had to replace either the igniter or the oven door hinges. Appears Thermador, maybe resting on its laurels, or what used to be.

Remodeled kitchen and bought new Thermador 48 dual fuel range. I really like the griddle and make pancakes every Sunday on it. However, I did not expect the oven to be so noisy. When I preheat the oven, before it reaches desired temp, the really noisy fan comes on and stays on until long after I turn off the oven. I bought quiet DW as well as a quiet washing machine. It didnt occur to me that an oven could be noisy. It is impossible to have a conversation in the kitchen vicinity or listen to the radio when the oven is on. That obnoxious fan is just too noisy. Its annoying enough that Id never buy a Thermador again.

Each grate on the cooktop has four rubber feet inserted in a small hole. Cleaning and general use damage these pads and cause them to either tear apart or completely fall out, leaving the grate unstable and out of balance. Thermador did replace missing pads while the stovetop was under warranty, but the poorly thought out design continues to be a recurring problem.

My Thermador Professional double oven bought for $12,000 in 2004. I have had 5 different repair man coming to my home to repair it, each visit about $70. Couple didnt call me back even. Last 2 repair professionals told me that there is no more parts for my high end oven. I called today Thermador myself. Customer service told me that after 7 years they dont make parts anymore??!! Technicians removed few parts here and there, to buy new, never got old ones back, dont know their parts numbers. Next week Feb. 28th 2017, Thermador own technician is coming to assess, $120 plus $30. Made in 2004, so expensive but not repairable. WHAT AM I SUPPOSE TO DO NOW??? P.S. I have 2 burners working only, other 4 burners, grill and both ovens are not.

I purchased a $6250 (current retail price) 30 inch freezer column in 2009 when we built our home. 18 months after installation, the ice maker ceased working. No warranty. The freezer failed to cool 6 weeks ago. The part necessary to rectify the problem was also not covered -- just like the ice maker. We opted not to replace the ice maker, which would have resulted in a $700 charge and we paid approximately $350 to repair the current issue. It is unacceptable, and really borders on criminal, to incur these types of failures on a unit this new at a high end price point. I have an old GE fridge/freezer in the garage that was only several hundred dollars that is still working after 25 years. Shame on Thermador. I have several other Thermador appliances that are suboptimal. The Bosch washer died last Christmas after six service calls. Dont purchase Thermador or Bosch. You will be sorry!

I was saddened when I finally went to look at the reviews on Thermador; THE REVIEWS ON ALL PRODUCTS ARE ALL POOR. DO NOT BUY ANY THERMADOR PRODUCT, YOU WILL REGRET IT. I bought a dual fuel range Model #PRD486EDHU/01 with a dishwasher. I could go on for some time about the many shortcomings of this equipment, here is the short list: expensive electronics are UNDER THE BURNERS, WHERE SPILLS LEAK ONTO, then it takes weeks and $1000s to repair. When one part fails, the whole system is out of commission. There are blowers that blow a strong stream of air away from the front of the stove. This blows all the smoke from inside the ovens out into the room where it cannot be removed by the hood. The Burner design extremely difficult to clean up spills.

We just replaced a 15 year old Thermador Professional gas range and oven with a new 36” Thermador Professional 366 range and oven. About $10,000 invested with installation. Most disappointed on delivery to find new oven door quite dirty in between the glass windows. Also oven temperature about 60-70 degrees hotter than the dial setting. The worst, however, is that a new oven rack that was soaked in water for about 6-7 hours to remove some baked on cheese has started to rust. Obviously there is no quality control at factory and cheap materials are used for components. We have had two Wolf range/ovens and have been most happy with them. I would strongly recommend anyone looking for a top of line range/oven forget about the Thermador line.

I purchased the PDR364GLZS Stove/Oven/Grill unit in 2004. Since then Ive had to replace 3 grill igniters, 3 stove burner igniters, the pc board and an oven heating element. Now, parts are becoming, discontinued by the manufacturer. So soon, I will have a $3,200+ hunk of stainless steel taking up space in my kitchen. If you insist on buying a Thermador product, be prepared to spend money on future repairs, and the parts being discontinued rendering your appliance useless.

Im on my 3rd Thermador full package in my 3rd house. Same pkg 3 times w/ some upgrades: Pro Harmony range, Pro fridge, Top of the line Sapphire dishwasher, microwave drawer, hood. $25k+. The 1st pkg was good. The 2nd pkg had issues w/ the range. Spark units were intermittently working. Repaired, worked fine. Dishwasher recalled electrical shocks or leaks. Dont remember. Microwave/dishwasher made by Bosch worked well.Now 3rd pkg. Fridge auto door assist mostly doesnt work. Replaced parts-still doesnt work. Gave up. The range is THE WORST! Ive had 12 repair calls.. 4 of 6 burners are blasting like blow torches since day 1. Theyre super loud. The repairman said tech support told him Its supposed to be like that. I appealed because my last one didnt do that. Thermador told me to convince the boss to help even tho she agreed that theres something wrong with it. This is ridiculous! After replacing almost every part in the range w/ 12 service calls. Countless phone calls! 4 burners still blast like blowtorches. I memorized the model # PRG366, $6300. Replaced regulator twice. Gas company checked pressure twice. I need a replacement, but Thermador isnt helping. The PRG366 at my last house on the same street didnt do this.

We bought a flat cook Electric oven double, high price, and a dishwasher. When installed, did not work, new set of kitchen appliances. We call Thermador to fix it. No help available. We called Best Buy store Pacific section, no help. Poor support, non-professional customer service. We don’t recommend this brand. Poor company. Stay away from it, high price, poor brand and service.

Never ever buy Thermador appliances. I paid so much and in almost 8 months of usage, hood, oven, fridge all went wrong and all major parts had been replaced. No answer from the company.

Thermador oven is a piece of ** - If you read all of the above complaints about Thermador, from the constant and costly repairs to the bad attitude of the representatives on the companys consumer-unfriendly phone line, then you will have the idea of what Ive been through with this Thermador. I will tell anybody who asks and then some, not to buy a Thermador. Stay away from Thermador!

Bought a Thermador Double wall oven. I have it for 10 years. Already after five years, I had to replace the computer which was $900 and every year I have to change the hinges. A bunch of other times, the oven had to be repaired costing $100s of dollars each time. Now the top oven is not working at all. Cost me $350 just for the repairman to try to fix it. Looks like I need a new oven. I am very upset this oven was very expensive.

4 year old ovens. We have been having problems baking and cooking things in the ovens. Seemed inconsistent. Supposedly quality product but finally clued in that we should check the temperature. So we checked set to 350. Oven heats and beeps and says its 350 but its only 275. Do same 400. Beeps goes to 350. Not consistent and gauge lies. Called Thermador. Said they would send a tech. No mention of a fee until 1 week wait and 10 minutes before arrival. Pay $120 plus $60/15 minutes. Turns out not even the first 5 minutes was included... Cheesy. So he determined the ovens are fine as they turn on. Called Thermador. They say they will eventually creep to a higher temperature. Nothing they can do. Useless ovens as they heat to different temperatures and different settings and the gauges are not correct and seems they are cheating on when the temperature is at its set level. Never thought we would have this issue with what we thought was a quality brand and am very disappointed with their lack of wanting to take any responsibility. Absolutely will never buy a Thermador product again and will enjoy telling others to avoid it.

I own several Thermador appliances from our newly purchased renovated home. The self standing products such as fridge seems to work fine. But any appliances that are connected to external factors (kitchen hood, stove or dish washer) have all caused problems. To make the situation worse, they have the most unwilling to help customer service only next to the cable companies. It took me a total of 6 full months of calling them every week to finally have them send a real technician that told us what we all knew from the beginning - that our kitchen hood motor is bad. The first few that were sent out had told me that our internal motor is missing when the model itself never had internal motor, or said it was the electricians fault, which I had paid for different electrician only to find out that the wiring was normal and working. I found out that those technicians were fired after a few weeks and they werent able to send a good one until the next month.About warranty policy: I purchased a newly renovated home where no one had lived here before. The operators I spoke to for the first 5 months have consistently told me that I am covered under warranty since I moved to a newly renovated house. By the time the last technician told me finally that I need to get the motor replaced, I called the customer service again. This time the operator lady told me as soon as I mentioned that I need a replacement product as per the warranty, that suddenly I am no longer under warranty and I should pay for my own. She said that I am merely a new purchaser of the renovated home and I am not considered a legitimate warranty receiver. I wish I could retrieve the previous phone conversations I had with the company. When I demanded to speak with a higher manager she simply put me on hold. For a very, very long time. This is my experience with Thermador. If you thought paying for a large sum for this product will save you from customer service misery, think again. I have had better experience with GE and Samsung products.

Many functions for the fridge and love the stainless steel. Has nice drawers that are interchangeable and a new modern design. Have purchased and would recommend to anyone looking for a new fridge. The refrigerator has a nice variety of settings to adjust the temperature. It also runs excellent and make lettuce and meats always stay crisp. The refrigerator has beautiful stainless steel door with a movable compartments so you can put a cake in there. The amount of room really helps because I can pack a fridge. Made it easier to have a lot of more storage and flexible cooling settings. Ever since my old refrigerator, Ive been looking to replace it since the late 90s. My old one was horribly outdated and didnt seem to hold my valuable food anymore. Purchasing this new one has changed my life for me and my family. This product was so high quality my aunt went and purchased one from one of the retailers. Amazing drawer spaces and high end LED lighting along with French doors. Perfect for my huge home gatherings and keeps beer cold.

I am an experienced baker of 35 years. We finally finished building our dream house and purchased a Thermador double oven in 2015. It has done nothing but ruin everything Ive baked. Had the service repairman out and was told I wasnt using the settings right. After using the times and settings according to the manual, baked goods turned out worse!I have wasted countless hours and ingredients trying to make something turn out right, adjusting temperatures, times, settings and rack placements. What a huge waste of money and disappointment with this oven. If I could afford to replace it, I would. No help from store we bought it from or Thermador manufacturing. Do not buy a Thermador oven. I would never recommend any products from this company after this experience. For many years, I baked in cheap ovens with great results. This $1,800 appliance has ruined my baking ability since we are now unable to replace it with something that works and unfortunately, it is built into the wall in an expensive cabinet.

Biggest mistake ever. I bought a Thermador 38 range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

I purchased 3 Thermador appliances in 2015 when I remodeled my first Thermador kitchen, which I LOVED. First: the new wall oven, model MED271JS, the narrowest oven they make at 27 wide, does not heat properly. It beeps that it has reached the set temp., but actually is 50 degrees (more or less) below the set temp. Baking cookies is a crap shoot as to whether they will be flat, indicating too low an oven temp. and that is what I usually get...flat cookies. I have not been able to consistently correct this problem. Roasting is also unpredictable. I have ruined many of very expensive meals due to the temp problem.I have had our local Thermador repair people out 3-4 times to address the inconsistent heating problem. They were unable to correct the issue and told me that new ovens now take longer (up to 30 minutes) to preheat an oven, and that this oven was operating as it should. Also, the oven cannot be set to start at a later time. It does have a Sabbath mode, but that has to be scheduled the day before I want to start up the oven, which for me is useless. So the oven does not heat properly and has no TIME BAKE setting. I will not purchase a Thermador product for my new house that we are building.Second: the cooktop SGSX365FS, cooks beautifully. Temps are easy to control, but cleaning is a bear. The star shaped burners make cleaning far more difficult than round ones, but the shape does cover the bottom of pots better than round ones. And the glass plate under the knobs is not sealed to the cooktop, and is not removable to clean spills that flow underneath it! Now there is thoughtful engineering. I use a pipe cleaner to sort of clean the under surface. Lastly, the micro-convection microwave-oven combination unit, model MCES, works as expected. We often use it to bake small meals and the temp is far more predictable than in the main oven... It does not bake bakery very well but that is not recommended by Thermador. My first Thermador kitchen was beautiful and fabulous to use. Current Thermador products are sorely lacking. Sad.

The large oven kept shutting off and the door doesnt shut. Resetting the breaker appeared to fix it, but didnt. Repairman came out and replaced the main board and relay board for $600. Now the large oven works, but the light does not go off in the large oven, and the fan runs continuously after using the small oven until you shut off the breaker. The repairman does not know why. He also informed me that Thermador no longer makes hinges for the large door, so I need to replace the entire door for $1200. Also charged $200 to replace the switch panel on the vent hood, which he was certain would fix the halogen lights. It didnt. Is anyone aware of a class action suit? Hundreds or thousands of complaints at $6-12K per range, it seems like there are millions of dollars to be recovered from Thermador.

Love my Thermador gas stove! Everyday meals are cooked well. The downside about it is that it is very expensive to maintain but the quality of cooking is excellent. It has two ovens and six cookers with a top grill. Since it's a gas stove I save a lot in electricity.

Trying to keep it brief, we purchased a new home in February and started a remodel project which included the replacement of all of the appliances, among them a 30 Thermador natural gas range. The appliances were installed the beginning of September. Imagine our surprise when the oven wouldnt work. We called the retailer and couldnt get call backs from them. We contacted Thermador directly who provided numbers for authorized repair representatives in our area. Two visits, safety gas valve and igniter replaced and we still have no oven. The third repair visit is scheduled for 10/1/15.

I installed a 5 burner Thermador luxury optioned gas cooktop around 24 months ago. After repeated expensive repairs, scary operating issues and very poor customer support as so many here already reported, this cooktop was slightly modified and plopped into our outdoor poolside entertaining area. At least it couldnt burn anything serious down to the ground out there. Like our house.. The burner ignition problems started after a few months. Followed all the advice in the manuals and from Thermadope call center zombies; tried to arrange service calls, different techs came out several times over the ensuing months and replaced ignition modules and other parts. The appliance just kept failing to operate. After enough frustration, I bought a cheap Chinese gas cooktop that had great reviews and swapped the Thermador clunker out. No problems with cheapo cooktop at all. Ever.Before I chucked the Thermador luxury boat-anchor into the recyling bin, I thought, what the hell, I’ll try to repurpose it. First thing I did was measure the temperature inside the cooktop while a couple of burners were on for about 20 minutes. Incredibly, it was running over 150°C inside where the electronics were located! Even if Thermador used high-temperature military or space grade components, it was still WAY too hot for any electronics to survive in there very long in those conditions. I waved goodbye to any hope of salvaging a normal operating cooktop with a Frankenstein electronics transplant. So, I removed all the cooktop electronics and wiring in a few minutes with some wirecutters, plopped it into the old cooktop opening place by our pool and now use a dollar-store butane igniter to fire up my castrated ‘luxury’ Thermador cooktop. Having it by my pool makes me look a lot richer than I am! ????

Great if they work-HORRIBLE SERVICE IF THEY DONT. I recently purchased 33k worth of Thermador appliances from Ferguson. I took delivery of the appliances and just had the 12k+ range installed. I am in the middle of my move and eager to be settled. It is defective and I tried calling your service line. After being on hold over 25 minutes Teresa answered the line and was brusque in manner. She informed me that I could wait until September 22 for service. That is quite a distance away, so I asked for an alternative. She said I could call one other authorized service technician in the Los Angeles area that is permitted to service your brand. I am unfamiliar with this process so I asked if it is I that would call, and if your company would be taking care of the payment, and she replied “if you would let me finish I would tell you”. I was merely asking about the process. SO rude. I thought you were meant to be a luxury brand.Certainly your call center missed the service piece of that experience. I said that I was “trying to get clear about the process and that she needn’t be rude about it- that I was unfamiliar with this process as I had not done it before”. Teresa curtly answered that if I didn’t like her manner that she would turn me over to another agent and before I could protest she promptly hung up on me. I am frankly appalled and I plan on putting this company on blast all over the internet for the lack of service, and ridiculous treatment.I have an expensive product that is defective, am in the middle of a move, and am merely trying to get something fixed. Now I have to spend additional hours chasing this down while working full time and attending to various other obligations. I would hope to get some assistance. Randi ** PO# ** Ferguson Build order ** (primary order- I purchased additional items).

Bought a large 60-inch dual range from Thermador. Very sleek and fits right in with the other appliances. Easy to clean and can handle any type of meal that you want to prepare. Pricier than your typical range but it very much well worth it. Can handle any job that you may have. Much more powerful than your typical range. Larger than your typical range so you have to take that into consideration. Can handle any type of meal that you are willing to cook. From slow cooking stews to faster cooking pizzas it can handle them just as well.

We had a Thermador double oven in our old house, dont remember the model number, purchased in about 2000. About 4 years into ownership we began to get fault codes. Cycling the power would restore operation but the problem became more frequent. Thermador were non-responsive to be polite about it. Im an electronics hobbyist so I pulled the circuit boards out myself. I found that they used a significant number of electrolytic capacitors. These are heat sensitive devices with a specified lifetime. I checked and found that 80% of the electrolytic capacitors were at end of life, displaying either a high esr or low capacitance or both. I replaced the capacitors with higher temperature rated and higher quality ones at a total cost of $15. Problems solved and unit was working well when we sold the house about 5 years ago. The local appliance repair shop wanted north of $500 to visit and replace the boards, no prizes for guessing what I told them.We purchased, maybe regretfully, a new model double oven Thermador for our new house that we moved into 5 years ago. Yeah, I know doing the same thing and expecting different results etc. It is now Christmas Eve and the oven has had to be re-started twice so far. Hopefully it will hang on and produce Christmas dinner before totally crapping out. I will then get into the guts and Ill bet every Christmas cracker in the house that I find the same issue as the previous model.I will not even bother contacting Thermador. What gets my goat is that if Thermador were to install higher temperature rated and better quality capacitors in the first place then a ten year life would be likely achievable. The cost, with their bulk purchasing power, would be probably less than $5 per oven. Ill lay another bet that their cost accountants are a part of the problem, shaving cents here and there and seriously compromising what, for the price, should be a rolls Royce oven.Tip for all, if the oven starts to exhibit strange behavior find a friend who is competent with electronics. He can probably fix it for you for a bottle of his favorite tipple and a few electrolytic capacitors at a cost of less than $20. Thermador, shame on you. Cheap electrolytic capacitors, poor thermal design and a ‘couldnt care less’ service attitude. I know I have the receipt for the current oven somewhere in my files, purchased from Trail appliances along with a five ring Wolf gas range top, Wolf wok burner, Wolf 60 inch external fan hood and a Bosch dishwasher. Just not going to go looking for it right now.

My brand new $4000 Thermador double oven does not operate; I must flip my homes electrical breaker to turn it off; and I have waited 20 days to have it repaired or replaced. It is noon on December 23, 2016 and both the Thermador customer service line and the Bosch Home offices are closed. The product does not function; the repair person they sent was not helpful and wants me to wait until January 3, 2017 for a repair, and I cannot talk to anyone but an after hours messaging center about my non-functioning oven a day before Christmas.On December 3, 2016, my family tried to use its new Thermador double oven (Model ME302JS/04) and received an error code (118). We called to the customer service line for help and they failed to send a technician. We called again, but could not get a technician until December 23. When the technician came, he did not have the necessary parts - despite contacting the company weeks earlier and giving them the exact error code for the problem. The next available repair slot is January 3, 2017. The product does not fulfill the warranty of merchantability, fitness, or any general warranties; the customer service is ineffective; and the Bosch-employed repair organization is slow, unprepared, disorganized, and unhelpful. This company has no sense of urgency about a major household investment.

BUYER BEWARE!! Do not buy this product. Own a 48 range and both ovens are continually broke. Indicator lights blew out, oven door does not close (on 2nd door). Temp is higher than on indicator. Whole kitchen smells like gas when turn on oven. Small oven does not heat. Called customer service and was told it is 10 yrs old and they are beyond life expectancy and she was no help and rude. You cannot get compatible parts. Do Not Buy Thermador - bad experience for me. Company does not back their products.

VERY similar story to others Ive read on the site. My 6000.00 stove had a bad simmer switch which resulted in us turning off the breaker until the service dept. from THEIR DEALER could come out and fix it for 176.00 (Oh, the stove was 2 years, 3 months old so 3 months past the warranty)... now THERMADOR will not reimburse because we had it fixed before they could make a determination?! We also have the very expensive dishwasher that seems to have a hinge breaking after one year installed... very disappointing when you believe you are buying quality.

Bought all products (wall oven, range, refrigerator) from Best Buy. Sale items packaged together. Biggest mistake of my life. Fridge did not work from get go. Got no response from either company until I hit their web pages and blasted them. Now, less than four years later, ice maker does not work. Over $500 to fix with a one year warranty. I do not need $500 worth of ice for one year. Wall oven: less than four years old. Close to $600 to replace heating board, again with only one year warranty. Range: sold to me not explaining it was for a center island. Didnt work. Shut down completely when turned on. Had to pull away from wall to get it to work. Ive seen several complaints similar to mine with products from Best Buy. I think we should start a class action lawsuit.

I purchased my Thermador side by side refrigerator in 2010 (along with an oven and microwave wall unit). Recently, my refrigerator has started to malfunction. I called their customer service center and had them give me numbers (at least 8) for authorized repair centers. This proved useless as not even a Thermador certified technician will come to work on my unit. After several phone calls to the Thermador customer service number and reminding them that they guarantee after-warranty service anywhere in Canada, they asked me to provide photos proving that I, in fact, owned a Thermador fridge. This ludicrous request being met (who would waste time and energy calling a Thermador 1-800 number if they owned another brand), they now say that I actually need to call Whirlpool because it is Whirlpool that makes this Thermador fridge. This company is not even willing to take ownership and responsibility of their very own branded product. A product for which they put their stamp on and charge big money. They have passed the problem onto someone else!!

Thermador oven would not ignite. So I called Thermador Los Angeles to schedule a tech visit. The earliest they could come was 10 days later. Technician diagnosed the problem but did not have the part. 4 days later on 2nd visit he could not find the part and told me his company did not order it. 2 weeks later they told me to expect 3rd visit from same Technician. After waiting past schedule hours I decided to call Tech myself. Unfortunately poor guy felt bad because he did not have the part even for 3rd visit about 40 day after initiated service call. After I called company to complain I was told that the back ordered part is expected to arrive on April 1st. This would 3 month and no one told me about back order.Finally after talking with someone in charge I was promised a call back on Monday following week to work out some kind of deal with their partners that had that part. AND NO ONE CALLED, what horrible experience to wait 3 month for a part?? Needless to say I would never recommend the brand that I spend good money for and cant get customer service that is run by incompetent staff.

When I remodeled my kitchen, I opted for high end, expensive Thermador Appliances. My double oven needs to have the touchpad replaced. Part not available. Unbelievable. My appliance will have to go to the dump instead of being repaired. Now I need to purchase and install another oven. Thermador does not take care of their customers, DO NOT BUY THERMADOR PRODUCTS.

I was led into buying a complete Thermador kitchen when I remodeled. I got top of the line Thermador Freedom tower fridge/freezer at $6000, 40 double oven at $3000, stainless dishwasher, forget price, and a range top. The stove top is the only one still functioning after three years. Every other unit has failed multiple times, both in and out of warranty. None of the issues were ever addressed by Thermador. The oven was so broken I got a credit card refund after a long dispute over 18 months after the purchase date. As a software engineer, I can tell that all these problems are from poorly written software. The behavior is characteristic of inexperienced developers and poor error handling. I contacted the Western US distributor director and suggested that he contact me if he wanted some objective feedback on the oven problems.I had a conference call with Thermador engineers and they truly had no idea how an oven controller is supposed to work. They claimed that the oven knew better what temperature to use than the user and as such it never got hot enough. Apparently, it second-guesses the cook and decides on some other temperature based on a combination of sensor readings.The freezer failed after about 14 months when the ice maker unit self destructed and was going to cost 40% of a new freezer to fix. I declared time of death on the fridge when the main controller ceased communicating with any of the peripherals. I had been diligently replacing them as they failed but once the brain died, it was over, too much money to replace. The dishwasher, well, who ever thought a dishwasher needed an on/off button? With Thermador, you need one so you can reboot it frequently when it locks up. I guess this is the least problematic unit. All the plastic gizmos for flip up trays, etc. have all broken off in the the first six months. OK, I lied, this ones still working. 1 out of 3, after a > $10K outlay. Never again.

The product works as expected. I have not had any issues or problems with the product since purchase. Its easy to use and operate, and has all the features you need in a range. It simple to use and efficient. I am extremely happy with the overall value. I was able to purchase at an amazing price. I actually spent less than I had budgeted for, which made me very happy. It looks great, works great. I am extremely happy with the appearance of the product. Considering I was able to get it at an amazing price, it still looks modern and stylish. It looks a lot more expensive than it actually was and it matches my other appliances, and looks awesome in my kitchen. The size of the range is perfect. Big enough that I can fit larger items in the stove and cook multiple sides on the range top. But its not so bulky that it looks obnoxious. It fits perfectly in the designated area.

We installed a 36 gas range in Feb. 2014. We have been remodeling our home for the past 2 1/2 yrs. and finally moved in a month ago. We have already had to have a repair service come out twice and he informed me we would become good friends. The range will not turn down low enough to simmer and the constant on & off of the 2 simmer burners is annoying. I dont know why we didnt look at reviews somewhere besides the thermador site. Silly us. The good news is that we have only one more repair to go and the lemon law kicks in. Both repairs were 2 different issues so well see what happens next. Anyway, dont be like us, DO YOUR HOMEWORK FIRST. So far Thermador has been nice to work with, well see if that continues.

I got this machine as a floor model for 40% off ..plus a 30% discount as a promotion for using my best buy card. I also got 18 months payments ..no interest. The installation was hassle free. They installers did a great job. This experience was a prime example of being at the right place at the right time.

Almost immediately after buying our Thermador double wall oven, the top unit stopped working. We insisted on replacement rather than repair. A year later, again the top unit stopped working. It would not hold the temperature. Eventually we replaced the motherboard--very costly. Within a year, BOTH units stopped working. Sometimes a unit will heat but not hold the heat. Sometimes it will not heat at all.

I have 6 burner Thermador range and called for repairs for two burners, oven door and broiler. They said that they ordered the parts and made appt for repairs a couple of weeks later. I took the day off and the 1st visit was just to see the range. Then I had to take another day off for the real repairs and when they came, somehow after they finished another two burners did not work. No explanation. I was told I was responsible financially. 3rd visit and day taken off they came with the wrong parts. I called to complain and have them accommodate my time so that I dont take time off, in addition not be responsible for the two extra burners because it was the techs fault, and they refused both.

Purchased over $50K in Thermador products in doing a renovation of our kitchen. The first 60 Range/Oven we purchased began failing (oven wouldnt light) within 3 months. After six service calls, new wiring, new motherboard, etc, still didnt fix the issue. Used social media to force Thermador to replace the range, now six months later, same issues with the new range. Customer service is awful, giving us a hard time about repairs because our purchase date (of the original range) is pre-warranty. DO NOT BUY THERMADOR!!! Choose Viking or some other manufacturer.

We bought a thermador 48 dual fuel oven 6 years ago. Every year we have had major problems and spent thousands repairing the oven to no avail. We have had the main board replaced twice, fan switches, heating elements, and a variety of other things. We have not been able to cook one holiday meal in the oven, we have had to resort to the BBQ and the toaster. It looks like this year is the same, code 43 is blinking which means I need to spend another 700$ on the oven. Thermador has been terrible to deal with, they really dont care. This time I am not spending the money to repair it. I am throwing this thing in the trash and getting a different brand. This is a terrible product made by a horrible company with third rate engineers and an insensitive work force. I can only hope that other good hardworking people dont spend their money on anything that comes from the thermador company.

I bought all new kitchen appliances 3 1/2 years ago when my fridge died but wasnt ready to install the rest because of a kitchen remodel that was planned in the near future. Went to install last week and the oven knob broke the first time I turned on the oven. Called customer service and offered to provide pictures of new stove that anyone would understand has never been used and pictures of the box that is still on my porch and they said they would not help. I would hope a company that sells a 7500.00 stove would provide some help. I will look for a company next time that cared about what they sell. I will never buy another Thermador again and I would suggest you find a brand that cares about what they sell.

Found out Thermador doesnt make replacement parts for appliances over 7 years old. Self clean lock device isnt working and $160 service call to find this out. 13 year old range paid $2,600! I will NEVER recommend or purchase Thermador again. This range looks brand new. I ran the self clean twice a year. This is HORRIBLE customer service.

This dishwasher has such a foul odor that you dont want to open it to put in the dishes. We were away for three weeks so it was empty. We just got back home, opened up the dishwasher and it smells with nothing in it!!!! When we put our dishes in, theyre already rinsed off! I even soaked up the water that lays in the drain in the bottom of the dishwasher and made no difference. Thermador did replace it once for me with the same model and no difference. We had a plumber here and he said hook up was correct. Thermador rep came out and had no answer for the foul odor! What do we do? Were at a loss!

Were on our second Thermador. The first one died several Thanksgivings ago, after several repairs in its first year. After much complaining to Thermador corporate, they agreed to sell us a new oven at a steep discount. I was sick of dealing with this thing, so I went for it. The discount was not steep enough, as now the new one isnt working either. The oven wont turn on. The fan comes on, we smell gas, but no heat (oh, and the light has been stuck on since a few weeks after purchase and the stove top burners have a habit of randomly firing the igniters, even when the stove is off). Absolute piece of crap! We were fooled by the neat looking speedometer thermometer, but you shouldnt be. These stoves suck, steer clear!

I have 2, 36 full size Thermador ovens that are 11 yrs old. I have already replaced the control panel on each - a $400 part plus labor. Now one oven is not heating due to a bad bake element and sensor. I can replace the bake element but the $40 sensor is no longer available. Thermador tells me that my ovens are obsolete - just buy 2 new ovens!!! I have to spend $8000 because they will not make replacement parts. This is sooo wrong on every level - lets just trash the old ones in a landfill and keep the company making money off the unsuspecting consumer. NEVER BUY A THERMADOR!!!

Dont buy Thermador ranges. A COMPLETE WASTE OF MONEY AND A LOT OF IT. Weve had the ProGrand garbage for 1 year. Excluding previous problems, the most recent is the oven lights no longer function. Called Thermador for assistance. They stated that while still under warranty, the oven bulbs (2 of them) are a routine consumer maintenance issue and a tech would not be assigned. So, I spent $40 for a bulb. Despite I specified that no lights function in the oven, Thermador sent me only 1 light. With much difficulty, I replaced the defective bulb in the lower right of the oven. Powered the oven back up, AND NOTHING. Removed the new bulb and placed it into the upper left socket. After powering back up, AND NOTHING.Frankly, Ive never had to replace an oven bulb in a 10 year old oven, you know, the far cheaper commonly found brand names of Kenmore, Amana, Frigidaire or other LOW END ovens. But for $10,000 you can buy a Pro Grand and have all kinds of fun calling for support, technicians, and an oven that is pure, bonafide garbage. Get this, in preheating mode, the oven will on occasion never reach set point. Rebooting the power supply seems to help. The racks are a dream too. They are extremely difficult to interchange to a new height setting. And they DONT CARE.On a prior occasion speaking with Thermador support, I asked if I could convey my dissatisfaction with their quality group. Specifically, they have some serious quality control issues. I was told that was not possible. This oven, and the lack of Thermadors concern is all the reason a consumer needs to know that this product is garbage and very expensive at that, relatively to conventional offerings. STAY AWAY, DONT BUY A THERMADOR OVEN.

Thermador PRL366EG Pro Range - This was supposed to be my dream range. Saved forever to buy it. Replaced a GE stove, which we donated to the fire department, with this piece of junk! The FD is still using the GE and Ive had two burners repaired and Im on my 4th oven repair in 6 years. Same problem on the oven; cant seem to get it fixed. The oven heats up but doesnt maintain temperature. Bake a pie at 450 for 15 minutes then reduce the temperature to 350 to finish the baking and the oven turns itself off, though the indicator light says heating. The technician cant seem to replicate the problem. If I turn the oven off, wait five minutes and then turn it back on the oven will come back up to the correct temp. One suggestion made by the service dept was to just turn the oven off and wait and then turn it back on every time I needed to reduce the temp in a recipe. Really? I tried to stay calm and explain why that was not possible and why I should not have to do that with a range that cost me $6000!!! So parts have been ordered (again) but there is no guarantee that this will be the fix. And a phone call to Thermador did no good, either. Keeping my fingers crossed that these parts are the cure since my technician is working diligently to resolve this for me.Would never, ever buy nor recommend a Thermador again. It would be great if when someone does find a fix to a noted problem, they could post the solution. Might help others.

I have had a dishwasher ordered since December. It is July and still no estimated delivery date. The appliance store required that I prepay before I could order. This is just beyond ridiculous. I do not believe it could take this long to manufacture a dishwasher. My fear is that the company is collecting all this money and not delivering the goods with the idea that they will just go out of business and screw everybody out of their prepaid orders. My advice is to skip this company, and buy something else.

When our old Thermador oven gave up the ghost, we looked at Thermador plus two other competitive top-end brands. Picking another Thermador was not a hard decision after twenty plus years of great experience with our old oven. We were really sold by the way Thermador has improved their already beautiful stove top. The new unique simmer feature where the burner actually turns off and on automatically is amazing.

The ice maker for the Thermador 48 refrigerator we purchased one year ago broke. Thermadors service provider could not offer a date for service for more than 2 weeks.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

After much research we purchased a higher end stove which at the time we paid over $6000 for. We remodeled an old farmhouse and built the kitchen around the stove. Soon after we had it we had to have a few service calls but that was no big deal. Now only four of the burners work and we called out a Thermador service tech who informed us they no longer make parts to fix it. I called the Thermador factory and talked with customer service who also stated they no longer made parts and told us we were out of luck and the stove is 19 years old. That is unacceptable to me. The attitude I received was shameful. Just because an appliance is nineteen years old should not make it obsolete. I assure you I will never purchase any Thermador product in my lifetime and I will ensure any family member will NOT purchase one either. It is hard for me to believe that that just quit making parts and it is not only for my model either, it is for numerous models they misrepresented when they sold them.

We purchased our Thermador gas range and oven when we remodeled our kitchen in 2005. We purchased a 48 professional range because I cook and bake a lot and have a lot of family to accommodate. This Thanksgiving my oven would heat but not hold a temperature. We had a repair tech come out and it is the thermometer. It shuts off the heating element when it reaches the desired temp. This part is discontinued by Bosch/Thermador rendering our perfectly good oven useless. The one part has made this oven and range obsolete. The companys customer service rep was awful and basically had nothing to say but that we should get a new one. I will NEVER buy a Thermador, Gagganau or Bosch product again. An $8000.00-$10,000 item rendered useless by a part and no customer service recourse.

My very expensive Thermador wall oven has been giving me an F-34 error code. When going online, I see we are one of many consumers experiencing the poor quality of this companys product. As frustrating as it is to need to call out a repairman, even more frustrating is that with so many of us having the issue, the parts are no longer available (or were ever available?) to fix the error. I expect a couple hundred dollar oven to be considered disposable but when you spend several thousand on what is suppose to be commercial quality, you dont expect to have to replace them in a few short years.

Buyer beware - if you need support, you won’t get it easily from Thermador based on my experience. They charged me about $750 for a replacement part for a fridge. The part arrived in approx. Sept. 2021. For two months they have been unable to coordinate two techs (the number needed) to come install the part for my fridge. On the first visit, despite my reminding them in advance that we needed two techs, only one came and couldn’t do the job. He rescheduled for a month later. On the day, no one came (not a typo). Instead, Theramdor claims I cancelled the appointment… Why would I do that? Now it’s the third visit —11/29/2021. Despite advising them again that we needed two techs, they coordinated only one. I called today (11/28) to confirm they would get two out here, and there was literally nothing they could do to confirm one way or another. I’ve asked to speak with supervisors on multiple occasions. I keep being told a supervisor would “call me back.” No one has ever called me back. For a company selling high end (ie, very expensive) appliances, you would think they could treat their customers with a smidgen of respect. Definitely the last time we buy a Thermador product. It’s just not worth the headache in my opinion, particular with an appliance that is only about 5 years old.

Since installing my new kitchen two months ago with the Thermador package of appliances I have had TWO major problems.1. After having the appliance taken out of the box and install (plugging in) my refrigerator, neither the fridge or freezer got colder than 70 degrees. I called Thermador and they walked me through steps to resolve the problem but to no avail. Thermador proceeded to refer me to two contracted repair services on Oahu. In the meantime I called the Authorized distributor (Servco Appliance Company) and informed them of the problem. They were able to expedite the service (and that was a week later). The service people came out and pushed the same buttons as well as read the manual, coming to the conclusion that my refrigerator was not working and would have to order parts...not having any idea what part! The next morning I got a call from the service company and was told the same thing and was told they would have the parts expedited and it would take 5 days to come in. In the meantime I called Servco and demanded that they get me a new (in the box) refrigerator. FIVE weeks later while waiting for my New refrigerator I received a call from ACE Appliance repair service saying they had just received the parts. I told them to forget it and contacted Servco for and update on my new refrigerator. Eight weeks after the service call, I finally got my new appliance. Now I have noticed a condensation problem on the side of the freezer door.2. Two and one half weeks ago my newly purchased Thermador built in oven stopped working. Error code E118. I must have used the oven 6 times since installing it, the same time as the original frig. I called Thermador again and was walked through the reset procedure (turn the 220 breaker switch off for 5 minutes then turn back on). This had no effect on the problem... it took 10 days to get a service man out here. Again we went through the whole thing again. He called Thermador and he was told E1108 meant a problem with the fan and it had to be replaced. I new that even before he walked in the door. Just google it!!!!!! I am told that NO PARTS are stocked in Hawaii and at a minimum it will take another 2 weeks before he comes out again....That is over a month without an oven and the clock is ticking on the warranty. I would not recommend this brand as they have no credibility.

I remodeled my kitchen 6 years ago and purchased 4 major appliances from a dealer specializing in this company - Thermador! I researched Thermador and saw that they were highly rated. Well, every appliance has been a piece of trash and I cant use my oven as it doesnt keep temperature and the part has been in limbo for 2 months. My induction cooktop has been repaired a couple of times over these 6 years. Now my dishwashers springs have popped and I am waiting for a certified Thermador tech to come and fix it. I am afraid to try my Thermador steam oven in the case that it may break before I sell my house and wont meet inspection. What a BAD company selling this trash. BEWARE!!!

My range has a two burners with a simmer control function that keep failing. In the past 4 years have had several visits from technician - one dispatched directly by Thermador. Each state the Potentiometer needs replacing. Have had this part replaced 3 times in last 4 years with parts directly supplied by Thermador. Fails every 9 to 12 months - and part has a limited warranty. Have spent hundreds of dollars on repairs. Impossible to get thermador on the phone. Have submitted service request and complaint as directed through their online portal. No response. For such an expensive, high end product - would expect much more. Would not recommend purchasing.

Have an ice maker problem. Called Thermador and they sent out their certified service tech a week later. They want $525 for a new ice maker that I bought for $325 over the net. Called Thermador to get info on removing special screws and they informed me that they dont provide tech support to homeowners, only service techs. Own a Sub-Zero fridge and the difference in their customer service and Thermadors is night and day. Will never buy another Thermador product again.

It was a good size for me because I live alone, but if you have family members I recommend a bigger one. However I found it useful and very spacious for my personal needs. It worked fine like any other freezer. The ice machine worked just fine as well and I never had any issues with it. Overall it was perfect for me. I do not care much for the way a freezer looks. The freezer though went perfectly with my kitchen and fit just right with the counter tops. I believe I paid a fair price for it. I also thought that for how long it lasted that it was worth the price and the time it took to install it.

I purchased $20K in Thermador kitchen and BBQ appliances in 2012. Products are attractive and appear well built and have generally performed OK, but Customer Care has been consistently terrible. The cooktop hood collects oil in a tray which leaked oil and stained our granite backsplash. After two service calls we fixed it ourselves, but too late for our backsplash - see a similar earlier posting also on this site (This is a simple design fix which any design engineering student could identify and remedy). Refrig unit failed recently after six years, and is still under warranty for parts.However, Thermador has no authorized refrig service provider covering this area (where we purchased from their dealer) and will not provide warranty parts to a non-authorized servicer. The BBQ unit does not distribute gas evenly and one side is always much hotter than the other. The Bosch dishwasher works well but retains a residual food odor - its stainless steel but plastic parts seem hold the odor. We havent bothered to approach Thermador on this. Thermador quality is way under part, and the company is very poorly run with respect to customer experience and satisfaction.I live in one of the fastest growing upscale communities in Southern California - one would think service availability for this area would be a priority. Nope. I have always been polite and respectful in my calls to Thermador - the first level staff is polite and tries to be helpful, but supervision and management has been curt and annoyed with my requests for help. Wish I had found this site prior to our purchase - we surely would have gone elsewhere, and you should too.