ProGrand oven and range - My wife and I bought this range that was a dream of my wifes, which now has turned out to be her worst NIGHTMARE!!!!!!!!! We had it installed in our remodeled kitchen. Looks really nice, but for the most part so does a bookend. The range part works well but the oven is a joke. The only thing it cooks good is our bank account...! The wonderful people at Thermador thought they had better way to light a oven, putting a delay of so many seconds on the gas valve, before it lights... Thus filling your oven full of gas and when it lights, which you have a 50/50 chance that it might, the door on the oven jumps out a bit as it is now lit... For how long it stays going is a crapshoot. If you are cooking a roast that will take over a hour, forget it. It wont relight to keep at temp. But the fun part of it is the temp on the dial shows whatever the temp you set it at! Open the oven and its around 100 degrees. NICE! It is what it is and thats JUNK!We had a company who was great repairing the Wonderful PRO-Grand, new name should be PRO Crap, but anyway the repairman found a missing part in the oven. Called the Company and got the repair tech on the phone, who stated, We do not sell that Part... Now three weeks later the repair company going to bat for me, got the people at Thermador to send us the part. Which in fact they forgot to install at the so-called Factory! Wonderful the problem fixed right?????? NOPE! Installed that part and the oven is still doing the same thing...! Anyway not wanting to see the Nice repairman again for awhile we started using the barbecue as our new oven!Works great keeps the temp right and it only cost $300.00. Pro Grand $6000.00 Plus.... Is there something wrong with this picture????? Now we are getting close to the end of this Saga.....! Bit the bullet and called the Nice Repairman. Was like old home week for the first three minutes, but he got the Pro Grand apart could not figure it out and call the Factory Tech. His name is Mr. Confused. Was told what was happening and he could not figure it out either.....! So the Nice Repairman asked, Why do we need this delay on the gas and light it like the broiler lights? which is right now... Doesnt figure does it.....! DA. Okay, now one great-minded repairman and one confused Factory Tech tells the Nice Repairman, You mean like the Older Pro Grands? Yes, the OLD ONE!!!!!!! Yes!!!! Factory Tech the Old tried and true Lights every time system. Okay, the Confused Factory Tech says... Now we wait!!!!!!! Nice repairman leaves to find out what he needs as far as parts and if he really is right... Yes he was!!!!! Mr. Nice Repairman got all the new stuff ordered and now I have to Open my wallet again to pay the Nice Repair Company...! The cost of this repair was Only $475.80 thus bring up the total cost of repairs to $1065.71 Pro Grands final repair total. Dont waste your time with Thermador thinking they will stand behind the product. The Fact is they wont....! For those of you who dont know this Thermador is owned by Bosch...... !

Ive had nothing but bad luck with this thing. I’m so upset as my husband and I spent $$$ on renovating my kitchen (something I begged for many years). I purchased the entire Thermador kitchen since they were offering the deal of free dishwasher and hood. Now I know why they are giving this crap away. The dishwasher is broken and has been for about 1 month, service is terrible. Now I’m trying to bake Christmas cookies with my kids and Im ready to cry. Nothing is baking according to how it used to bake in my old oven. This thing is taking loads of extra time to bake a batch of cookies. Not to mention that my Thanksgiving turkey was totally dried out. This oven is an expensive piece of garbage that we are stuck with! Dont buy Thermador!

We recently purchased a new Thermador oven Model MSD301WS/01. The user interface is horrible as it uses a display panel that is located about 2 feet off of the floor and requires you to swipe the menu options (like a smartphone) to make your selections. I literally have to kneel down on the floor to read the display and the text swipes so quickly that I have to carefully swipe word by word to find what I want to do. I never thought that turning on an oven to bake something would be so difficult and uncomfortable!The oven comes with WiFi capability that is impossible to connect to your router. It is so bad (not even sure if it works) that there are 3 places you have to get instructions to try and connect it - the user manual, a special home connect instruction pamphlet, and the app you have to install on your smartphone. After spending several hours trying to connect to my router (I come from the IT industry) I finally called customer support. We spent almost an hour trying to get it connected while he gave me step by step instructions from 2 different instruction sources. We could never get it connected so we decided I need a service call. He told me that if the problem is due to connectivity from my router then I would have to pay for the service call. My router works fine but I think that this is really poor customer service! I discourage anyone looking at new ovens to buy this one. I will probably send mine back.

I purchased a 48 steam/range in 2013. I have experienced trouble with the gasket around the steam oven. While it was under warranty it was repaired several times. Each time within a short amount of time the rubber gasket came loose. Now they will not stand behind it. Earlier this year, they agreed to pay for the part but not the labor to install it. They know this is an issue. I went to Pacific Sales and looked at the new like range and the new unused one already had a loose gasket. This is very disappointing as I have close to $16,000 into the cost of this range. I am very surprised that there is no class action lawsuit regarding this problem. As I see it the oven is stainless steel and the gasket is rubber of some sort and there is no way of adhering the two together. I would not recommend this steam/oven combo!

In designing our custom kitchen we wanted a separate refrigerator, freezer and wine cooler that is counter depth. Thermador was having a sale and we took advantage of it and saved several thousand $. They work great, stainless steel looks great and is easy to clean.

The ice maker for the Thermador 48 refrigerator we purchased one year ago broke. Thermadors service provider could not offer a date for service for more than 2 weeks.

Thermador double oven ME302JS, Refrigerator T36BB810SS - We purchased a suite of appliances including a fridge, range top, double oven, and dishwasher. The double ovens function just fine. However they buzz very, very loudly. Service has been to our house four times to either diagnose or attempt a repair to no avail. The service techs have been pleasant to work with and I appreciate their efforts as they have expressed genuine frustration. They have also expressed frustration with Bosch as they havent been helpful to find a solution.The fridge suffers from a slow ice maker. After 24 hrs, the bin is only about two inches deep of ice. The motor was replaced, no success. Bosch told the techs to lower the temp from zero to -4. That didnt work either. The techs have asked for further help from a Bosch area rep on both issues but they havent been forthcoming. Ive also sought help from the store who sold us the appliances. They forwarded my video of the noise to Bosch personnel, but they havent responded either. My patience has run out. If Bosch was responsive and helpful with a solution, this review would be more positive.

We purchased Thermador thinking it was a high-end model. After 10 years, over the last 6 months our Cooktop and Convection oven (Model SC302TS) have gone bad. In both cases we have been told the replacement parts are no longer available. I would definitely not recommend Thermador products. When I spoke to their customer support, this seemed to be consistent with their strategy/philosophy, to not carry replacement parts for greater than 5-10 years.

I have had a very disappointing experience with Thermador and apart from keeping an induction cooktop since my granite was already cut! I returned all of my other Thermador items. The dishwasher (included in a buy +2 appliance package) independently measured as high as 70dBA vs. the advertised 48dBA. The 30 micro/oven wall combination came (twice) with a misaligned oven door. It was confirmed to me, after the fact, by a Thermador customer service person that Thermador is actually shipping ovens with a known defect that supposedly has an easy fix of replacement hinges. The issue is that NO ONE seems to know this! Not the Tech nor the appliance store. So +7 hours and 3 technician visits later (with minimum of 2 weeks between visits as I as told there are ONLY 2 techs that service the entire Austin, TX metro area). I am done with Thermador. I live in fear that should I have ever have a maintenance issue with the induction cooktop I have a 50% chance of getting the technician that was rude, condescending to me, my contractor, my designer and carpenter. So let me get this straight -- THERMADOR, you want me to pay top $$$ for your appliances. Chances are they may arrive defective. No one will know how to fix them (who wants a new $5000 appliance to need to be fixed anyway?) and on yeah, have to wait +2 weeks for a technician to come into my home and insult me. It doesnt get any worse than that. Thermador if you are reading this - shame on you!!! Perhaps you need to take a page from the KitchenAid playbook on how to treat your customers that are spending a ton of money on your over-hyped products.

Thermador appliances are for sure sleek beautiful appliances. My experience with delivery, product reliability, service and customer service is/was not so good. I have purchased a dishwasher, range, range hood, and refrigerator. Ive had these appliances for about 1 month. Delivery: Three dishwashers were delivered to my home as each was damaged.Reliability: The refrigerator just flat out stopped working within 3/4 weeks. Service in my area is hard to find in my area. The appliance service from the purchaser was supposed to be wonderful, however, not so much for Thermador. Its been almost 2 weeks now, no fridge and Thanksgiving is in 5 days. Very frustrated with no callbacks and having to chase service provider. Breakage: The range door, upon moving into place, simply came off. Im unsure the motive to have it work this way, please beware. I do wish that my experiences were better, they are beautiful, however having appliances that are ready to install when delivered and in working order is much more important. Good luck.

I spent over 25k for all of my appliances which include a Bosch Dishwasher, Thermador Convection Oven, and Thermador side by side refrigerator. Everyone of my appliances has either had a recall or failed. If you try to call Thermador for help, FORGET IT. You have to wait days before you get someone to come to your house. Once you get a Thermador technician to come by, God help you if they do their job right. Oh, if your appliance is over 10 years old forget about getting a replacement part.

We remodeled 12 years ago. Purchased a Thermador cook top which has only had one issue, the igniter. Easy fix, my husband did it himself. The Thermador 30 inch double oven has had the control panel replaced twice. Once in the first few months, and again 2 years later. It was a hassle getting Thermadors attention. Their authorized repair dealer took a long time to get the parts, both times it took many trips to fix the panel properly. The repair guy showed up with either the new part not working or the incorrect part. The door has always been a problem since the first year we purchased it. Didnt pursue the door problem because frankly, Thermador is a big hassle to deal with. After internet searching on how to repair the ourselves, I see that we were not alone with this door and panel issue. As a side note, we have friends that purchased the same oven; and they have had the control panel go out many times as well! Its too bad Thermador is not held to a higher standard of quality for their expensive high-end products. The consumer is left with practically no recourse with a short time frame on the return policy, installation expense, only a 1 year warranty, in-addition its very difficult to rip an appliance out to return it.

We remodeled our kitchen and chose a Thermador stove. Four gas burners, an electric griddle in the middle and the oven. From the start there was a terrible odor like wires burning. The griddle never worked well. A couple months later nothing works except the gas burners!! Have had 5 visits from the appliance repair company in our area and 2 parts replaced, actually 3 as the first one didnt work. Very Very Very slow responses to our problem from this company. Wish we would have purchased a Wolf. Its almost time for snow in MN and the grill outside will not be as convenient. DO NOT PURCHASE THERMADOR, my opinion!

We bought a house 2007 with this double oven - beautiful to look at - thats about it. It keeps breaking on us, very costly to fix. The auxiliary board went AGAIN - was just replaced in 2011; paid over $700 to fix it and it only lasted few years. Not holding my breath to get any help from Thermador!

It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!

Buy any other brand other than Thermador for refrigeration! Fortunately we only purchased the under counter drawers but 2 motherboards have been replaced and it still is pinging 3 times every time the compressor goes on. First problem- the drawers just stopped cooling - first motherboard replacement after 4 months of waiting for them. Second problem- the pinging that happens when you accidentally leave the doors ajar, once it went off, it would not stop even though closed. Motherboard #2 replaced and the control panel after 3 weeks of waiting. Repair guy left, and now it is still pinging 3 times when the compressor goes on. What a friggin nightmare for $6000 bucks. Should have bought a sub zero or any other brand. This thing is a lemon, and going out of warranty soon- would never buy a Thermador again! A company that does not understand how to do refrigeration has no business selling them.

We purchased a Thermador convection 30 inch built in microwave double oven when we did a complete remodel of our home back in 2001. The microwave broke the first day we used it. Broken glass ended up in my food. Service people replaced the glass, which subsequently broke again the second time we used the upper microwave. I was then informed by Thermador that the microwave actually was not meant to cook the food but just to keep it warm. I did not bother to fix the microwave again. The convection oven never worked welI. We tried multiple times and the food did not cook completely. The upper oven door is very heavy due to the combo microwave feature. The doors have broken three times over the years. We have replaced the hinges twice times since 2001: Once in Feb 2008 and again in Jan. 2014. We were informed by an independent service man that the Thermador hinges are defective and that the company has known about this for years but has failed to inform the consumer. The new hinges that I just purchased apparently are the same defective hinges that I purchased prior. The company has made better hinges because the doors are too heavy, but they do not sell these to consumers. All I asked Thermador was to replace the defective hinges with the improved version but they refused. When our oven broke on New Years Eve, we had a house full of guests. Our oven was 350 degrees and would not close would not close, and it was a hazard to our guests. Our neighbors helped us tie up the oven with rope to keep it from burning the children. We feel strongly that the Thermador oven is an inferior product.

Ive had a Thermador refrigerator and oven. These appliances are very expensive ($10,000 each), and within 2 1/2 years, I began having problems with them. First, one of the ovens doesnt light. Then, the other stopped lighting. They are very unreliable. My refrigerator doesnt dispense ice. So now, I have to pay somebody to come out and fix these very expensive and unreliable appliances. I would not own another Thermador product.

Works great and well. I have enjoyed using this product every chance I get. I do want to try something else though to experience more. Value was good for what I got. The product works well and provides what I need to feed my family. That is what I need in equipment. Good price and works wonders. Appearance is great. Looks strong and sturdy and I like the modern look that it provides my kitchen. Makes it stand out more than the past stove I had in there. Fits in the little spot where my stove goes, not too big nor too small in size. Perfect oven size for what I need to cook in there also.

My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old wall mirror. The black continues to spread and mar the meticulously maintained surface. It was not an easy decision to buy such an expensive appliance, but I had just remodeled my kitchen and love to cook; so, I splurged. Big mistake with Thermador. It was a process of over a month with continued correspondence. Finally, they agreed to replace the glass, but not to pay for the installation. How absurd! It was no fault of mine that they produced a defective cooktop. I already paid to have it installed when I purchased it! I guess I am keeping my fingers crossed that this one will not need to be replaced and installed again in another two years; furthermore, it took over a month to convince them to at least pay for the glass.I also purchased two Wolf ovens and a Liebherr refrigerator. I had problems with both of them as well, but unlike Thermador, their customer service departments were amazing. The warranties were out of coverage as well, but they stood behind their name and all was immediately replaced and installed at no charge! Stay away from Thermador!!!

New build - purchased 4 24 inch units, 2 fridges, 1 freezer with water, ice, and 1 wine fridge. I ordered factory stainless steel doors - why did they come disassembled. Why can I NOT order left swing from factory? No self close.

I purchased a Thermador gas range years ago for $5,000.00 new. Since I purchased it has broken down at least 8 times. It was replaced new one 1 year after purchase because they could not fix it. The new one has broken down several times since replacement. The stove portion will not light. Thermador service fixed it recently, it lasted one day. Thermador service is the worst repair service out there. They do not care about their clients. They are rude. This range is a piece of crap. DONT BUY THERMADOR.

Works well, no problems - it works fine. Price is okay. The color is nice. It was a long time before I had to clean it and I like it. The price was higher but it looks nice and classy and works well enough that I am satisfied with the product that I will not call to complain about the product. It was more expensive than most but I liked the style and thought it would work well because it is good enough to spend the few extra dollars. The size fits well in my kitchen. It could be lighter but obviously you dont pick up w/ stove that much so it doesnt play into effect at all and its a nice stove.

Paid over $2,000 for a Thermador Star Sapphire Dishwasher. The top rack slides had the welds fail and the top rack collapsed after three years of part-time use. The 800 number was only helpful in how to charge me for the parts. A disgraceful excuse for an appliance. Now that Bosch has purchased Gaggenau and owns Thermador they are using the same parts in each one and couldnt care less for customer satisfaction. Buy only Subzero and Wolf for refrigerator/oven. They care and will address an issue after warranty. For dishwashers Bosch also has an issue with pumps which all go in five years.

We recently bought a Thermador cooktop that comes with a downdraft exhaust. This was around the end of June 2017. The Range fit in fine, however the exhaust piece was broken and did not work, so they said they would order a replacement for us. We waited for the next piece for more than two months to come in. After which the company would give excuse after excuse about the piece not coming in or the installer not being available. After which the installer finally came, early October. And again the piece was faulty and did not fit nor did it work. Now after talking to customer service multiple times, they keep giving excuses and apologies, telling us to wait a few weeks for the installer to come out. In addition, have not tried to remedy the service by offering us any prompt service and refuse to offer any alternative cooktop/range set. The set cost $2000+ and we have been without the exhaust for three months now.

My husband and I built our dream retirement home and used Thermador for all our kitchen appliances to the tune of $20,000.00. First time opening refrigerator doors the header trim piece fell off and struck my husband in the head. Technician came back and slammed piece in with his fist, but still works its way loose over the course of a month, at which time my husband has to smack it back into place (very poor design). We are currently on our second stove. First one had back burners that looked as if we were cooking on campfires. Technicians came back three times to try and correct flames with no luck. Thermador requested analysis of our gas provider, who is very reputable and service many of our neighbors without any issues. After approximately a year of going back and forth, Thermador finally swapped out our stove and gave us a new one. However, just recently we tried to use the self-cleaning feature on our second stove and to our dismay it does not work. For this price point you would not expect such poor performance. We have already steered two couples who are our friends away from going with Thermador (one went with GE Monogram and the other with Wolf) and they are very happy. We would not recommend Thermador and would highly suggest that anyone in the market for a new appliance look elsewhere.

Weve owned our oven for over 10 years. Ive loved using this Thermador oven. Two years ago, the oven would beep continuously after its turned off. The only way to sop it was to literally pull the electric switch to the oven on the outside of the house. Weve had many repairs... new control panel, oven hinges, new seals, more tech repair visits, you name it. Nothing has stopped this beeping. Evidentially, the oven heats up and hit the panel sensors somehow and the beeping begins! Im frustrated and disappointed in Thermador. Customer service acts as though Im the only person this is happening to. Shame on them! As much as I loved this ovens capabilities, I have to say that Ill never purchase a Thermador again!

Our Pro Grand Steam Range leaked from day one. It went through major repairs and now the steam oven will not turn off. We have had major problems and Thermador refuses to replace. Repair is through the warranty is over a week away and we had to turn off the oven from the circuit breaker. Customer service has been awful!! Do not buy Thermador. Wolf/Sub zero is what I wished we went for. We paid $14,000 for this appliance and it had been a disaster.

We purchased all Thermador Equipment for a kitchen remodel. After two weeks the refrigerator handle fell off our $9,000 column refrigerator/Freezer, then a couple weeks later the freezer handle fell off too. I contacted Setzers (who I bought the equipment from here in Jacksonville FL) who contacted the repair center. This was in Mid February, and after several emails and calls it is now Mid May and still nothing! I also call Thermador who really didnt seem to care that their equipment is falling apart. I spent over $20,000 on Thermador Equipment, you would think they would have been somewhat concerned! Im still working on getting these handles put on but I would not recommend getting Thermador. I will never use them or Setzers again!

We have now had our unit for 2.7 years now! I wrote about our numerous oven problems regarding faulty control panels previously. We are now waiting for our 5th oven control panel and just completed replacing the control panel in the microwave. Thank God we have a home warranty policy because something breaks on this unit at least every six months. I am 60+ years old and have owned many brands of appliances. This is by far the most unreliable brand I have ever owned.

I was led into buying a complete Thermador kitchen when I remodeled. I got top of the line Thermador Freedom tower fridge/freezer at $6000, 40 double oven at $3000, stainless dishwasher, forget price, and a range top. The stove top is the only one still functioning after three years. Every other unit has failed multiple times, both in and out of warranty. None of the issues were ever addressed by Thermador. The oven was so broken I got a credit card refund after a long dispute over 18 months after the purchase date. As a software engineer, I can tell that all these problems are from poorly written software. The behavior is characteristic of inexperienced developers and poor error handling. I contacted the Western US distributor director and suggested that he contact me if he wanted some objective feedback on the oven problems.I had a conference call with Thermador engineers and they truly had no idea how an oven controller is supposed to work. They claimed that the oven knew better what temperature to use than the user and as such it never got hot enough. Apparently, it second-guesses the cook and decides on some other temperature based on a combination of sensor readings.The freezer failed after about 14 months when the ice maker unit self destructed and was going to cost 40% of a new freezer to fix. I declared time of death on the fridge when the main controller ceased communicating with any of the peripherals. I had been diligently replacing them as they failed but once the brain died, it was over, too much money to replace. The dishwasher, well, who ever thought a dishwasher needed an on/off button? With Thermador, you need one so you can reboot it frequently when it locks up. I guess this is the least problematic unit. All the plastic gizmos for flip up trays, etc. have all broken off in the the first six months. OK, I lied, this ones still working. 1 out of 3, after a > $10K outlay. Never again.

As with others, we spent a lot of money on this over/under oven. Looks nice but the internal design is awful. Its been 4 years now and we have had to replace the control boards 3 times already... and it died again a week ago. There is NO support for Thermador appliances in the Dallas area. Parts cost as much as the original unit almost if you can find them. I have replaced the faulty boards 3 times so far, but Im too tired to deal with this anymore. The analog & digital boards run about $600... 3 sets are enough for a new oven. Its a giant rip-off. Where is the quality design & service... missing totally. Were going to purchase a new oven now and it wont be Thermador. In 50 years, I have never experienced such poor design and support. I cant believe Thermador is still in business!

36 pro range dual fuel 6 burner stainless - In the last 4 years we had 2 very serious situations with regards to Thermador ovens. The first incident was in a former home of ours where we decided to use the self-clean mode which we have had a lot experience with other brands in how to use a self-clean mode. After about 25 minutes the glass exploded sending glass throughout our kitchen. Had we not been at home, the oven would have continued to operate with the high risk of a fire. We moved to a new condo which had another Thermador oven. We put the oven on to preheat and again after 25 minutes a fire started in our oven caused by the heat sensor incorrectly reading the temperature. Thermadors response to this leaves us with the impression that they dont care about issues with their ovens even if it means that a dangerous situation could occur.

I have a Thermador stove. The stove was very expensive and is a piece of junk. Never buy Thermador! The convection brain went out in the oven and I contacted service. Service came and told me the brain went out and I would need a new one. I tried to order it but they would never call me back. Does Thermador service even exist? When I am in a store selling Thermador and see people looking at them I run over and tell them what crap they are. When a person puts this kind of money into something they expect it to work. The service guy asked me if I really needed the convection bake system. Really? Buy a different brand. Fortunately only my stove is Thermador. The rest of the stuff is good.

Bought a new Thermador refrigerator from Ferguson’s in May 2014. This being Hawaii, had to wait for delivery. You learn patience in Hawaii, so I was ok with that. But I had to pay full price plus shipping upfront. Not too happy about that. Finally got the refrigerator installed in July 2014. Loved it. Didnt care that it was $10,000, since it worked great and ease of use. Icemaker was efficient and made plentiful ice. Then, in late October, the icemaker just stopped working. Only one repair shop would come to our side of the island (20 min drive). I had to wait a month for the appointment. Still, I have learned patience, so I waited. Repairman was great. He found that there was a factory defect - a short in the electrical wiring inside the wall of the freezer unit. Cant be repaired, so he called Thermador and told them (actually he insisted) that they needed to replace the refrigerator. He told me they would be contacting me. I wait another month. Today I get a call from Thermador (message on my phone) that they cannot replace the refrigerator, as they cannot be expected to ship it to Hawaii. WHAT?? They will give a credit for the unit to Ferguson’s. Excuse me? I paid for the refrigerator, I called for the repair. This does not bode well. Is this just another way of forcing me to pay for shipping and installation again? I dont really want to deal with Ferguson’s again, as once the sale is made, its like a personality change on the salesmen. This credit thing should be interesting..... I know Im screwed. Ah well, the refrigerator still works, as does the freezer. I just buy bags of ice at the grocery and dump them in the ice bin. A previous complainant mentioned a class action lawsuit. Im in. I anticipate a major run-around on this. Customer service is terrible and they dont back up their product. And everyone on this website paid a lot more than was needed for the appliance that has failed them.

The Thermador dishwasher was installed in the summer of 2012 (7 years ago). I have had to replace the computer as the lighting wasnt working (within 2 years). Shortly after replacing the same problem re-occurred. Now the dishwasher does not turn off and it runs and runs with no water. Thermador stated that I should get it serviced - no concern whatsoever that this product was costly to purchase and costly to repair. Thermador DWHD630IFM. No more products from Thermador.

I have a double wall oven (SCD302ZS) that is a piece of junk. I bought this thing brand new and paid a substantial amount for it. We have nothing but problems; the control panel has been replaced three times (at $300 per panel) and it still doesnt work. You cant read the numbers on it (i.e., the clock, the temperature). If you set the panel flush on the wall like its supposed to be, it doesnt work so you have to leave the panel hanging off the wall about 1/4 in order for the buttons to work. The elements have been replaced once, but the bottom oven still wont work. Today, the convection fan and light will come on in both the upper and bottom ovens but it wont heat up. Piece of junk! Dont bother calling Thermador, they will do nothing. We fought with them over the control panels, wrote letters to the headquarters and got nowhere. They dont care. Do not buy Thermador. I have one more brand new control panel for this piece of junk. If anyone is interested in buying it, Ill sell it for less than it cost me.

I have 3 high-end Thermador appliances, 48 refrigerator, double wall oven, and induction cook top (had a dishwasher, but sent it back in first month after owning it). All three items are a piece of crap, Thermador customer service (if you can find them) is the worse I have ever experienced. All 3 appliance have never work properly, customer service is horrible to deal with. All their info on their website for service is incorrect. When you call them they are arrogant and rude! Dont even buy Thermador!!!

I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part. I contacted Thermador the first time it broke and the best they could offer me was 10% off of the cost of the replacement part. I was busy at the time and was not able to write a proper letter to someone at Thermador, but I have to wonder if the results would have been much different. I have a Thermador stove as well that had a cooling fan motor ($300.00) repair just a little over a year and half after purchase. This one was out of warranty too. The stove cost $3,700.00. So I am, for obvious reasons, not a great fan of Thermador. I had two other repair calls on the stove to deal with a faulty ignitor, but they were thankfully covered by the initial warranty. I have never been a complainer, but it is hard for me to believe that I have just had bad luck with this companys products. I am a contractor by trade and like some of BSHs products. Bosch makes good tools and others that are not so good. At a certain price point though, my expectations go way up. Thermador looks nice and thats about the only nice thing I can say.

I too have a Thermador hood range PSE36US which we purchased in 2005. I also spent an additional $650 for the powerful blower to go along with the hood. I bought this product, thinking I was making a permanent purchase to install into my custom kitchen. I was sadly wrong. The buttons quit working for the lights along with some of the speed buttons for the fan. Then the housing that contained the circuit board with the buttons broke. The local appliance parts store I use told me that Thermador was the absolute worst company for parts, and in many cases, he refuses to deal with them because of their customer service. After some ordeal, I finally got to order both of these items. The circuit board was shipped and the housing is on backorder. Its going on three months, and all I can get is that the part is on backorder with no due date for the housing. I even wrote to the headquarters company in France with no response. Im going to have to somehow jerry rig the housing in order to close the filtering area. My advice to potential purchasers is to do your homework and research the company you are about to do business with. This will, no doubt, be the last Thermador product I will ever own. Dont be fooled by how pretty the product looks if you want something that can last. Its all about longevity, repair and service.

My new Thermador refrigerator doesnt work and the company refuses to replace it. The unit was never used. They offer to fix, how is that possible. I feel like I bought a USED unit.

We purchased a Thermador T18IF900SP3 which is a stand alone freezer column in November of 2017. Periodically the high temp alarm would go off with readings around 29-33 degrees. It happened intermittently for several months so I finally called Thermador and connected us with their service representatives in our area, St Louis Appliance Repair. Visit one was exploratory and a new board needed and ordered. A week-ish later part comes in and we schedule a visit in a few days. The tech comes out for visit two but the board did not work properly so the old one was put back in and another one ordered. The freezer continued to work with an occasional high temp warning. Visit three is a mirror image of visit 2. Yes a second board that does not work at all apparently. The old one is put back in (again) and the freezer works as good as before. On visit 4 (Tuesday before Memorial Day) the new board is installed and supposedly works because the tech leaves it in but says the molex connector has a crimped connection. He takes pictures and sends to Mike ** at Thermador which is apparently Bosch or owned by Bosch. The next morning the high temp alarm is ringing away and the freezer is 60 degrees and food melted so we chuck it all out. It is now Friday - 4 days later - and Mike ** has apparently still not gotten back to St. Louis Appliance Repair. I have called both S.T.A.R. and Thermador every day since Wednesday only to get another person saying Im sorry... or Were sorry... but we are awaiting for a decision from the factory, we are awaiting a decision from management on replacement, we are awaiting on a decision from Mike **, we are awaiting a decision for the tech, we dont have your proof of purchase, No we dont need your proof of purchase as St. Louis Appliance Repair will send it, (said Nakia) but they did NOT so I sent it, We dont have the notes from St Louis Appliance Repair says Thermador... What a never-ending run-around of poor customer service and process malfunction. So if you ask me if you should go with Thermador for your new kitchen? I WOULD SAY NO!!! And Bosch? If you own Thermador then how about Bosch for your new kitchen? PLEASE DONT! We spent a fortune on all Thermador appliances. I would NEVER do it again. So here we are about 5 weeks after St Louis Appliance Repairs first visit with the freezer working worse than before I made that fateful call for help. Will it ever get fixed? Not sure. Our family is coming in for Memorial Day Weekend for Moms 90th Birthday and to see the new kitchen. Thermador your broken freezer will be propped open and shut off so it doesnt smell like mildew. Thanks.

Since purchasing my Thermador Freezer, I have had an ongoing problem with the ice maker. It just stops working. After being repaired numerous times, Thermador approved having the entire unit replaced, sending me an e-mail confirming this decision on August 7 and promising someone would contact me within 7-10 business days. This greatly eased my general disappointment with Thermador and its customer service department - including all the scheduled appointments that were cancelled (last minute) or no shows. I believed they were trying to correct what was overall a frustrating and negative experience. Unfortunately, I am now even more frustrated as it is September and I still do not have a working ice maker/freezer. I have asked to speak to a supervisor numerous times but they are never available and do not return my calls.

Love our 36 inch wide counter depth refrigerator freezer. Very well built and heavy, compressor is quiet when running and exterior finish is excellent. Well lit inside and thoughtful side door storage. But due to depth, interior size is compromised.

I bought a suite of Thermador appliances a year and a half ago. Had issue with the oven and did NOT like their repairman. Recently our microwave handle began to peel. The foil covered a plastic handle which attaches to the front of the door. I actually cut my pinky opening the door from the foil. I found that I cannot get a warranty for it as it is over 9 months old. This will definitely happen again from stove heat and steam from the burner. It took over two months for the part to come in. I did not pay as this was under the 2 year warranty that came with it but I will pay next time probably almost 200$ to replace it. Should I just buy a new Microwave? Pathetic

We purchased our Thermador gas range and oven when we remodeled our kitchen in 2005. We purchased a 48 professional range because I cook and bake a lot and have a lot of family to accommodate. This Thanksgiving my oven would heat but not hold a temperature. We had a repair tech come out and it is the thermometer. It shuts off the heating element when it reaches the desired temp. This part is discontinued by Bosch/Thermador rendering our perfectly good oven useless. The one part has made this oven and range obsolete. The companys customer service rep was awful and basically had nothing to say but that we should get a new one. I will NEVER buy a Thermador, Gagganau or Bosch product again. An $8000.00-$10,000 item rendered useless by a part and no customer service recourse.

In 2003 we built our new home, and builder chose all Thermador appliances for the kitchen. We thought it was a reputable brand, and went along with it. These are the worst appliances we have owned. The electric smart zone stove takes literally hour to bring water a boil, wasting my time. I have two ovens, one of which lost its LED display and required replacement. The other does not heat the inside on BAKE, you have to put it on CONVECTION. On both, the door stopped closing completely after a while, requiring repair (even though we use the ovens maybe once every other week at maximum). The dishwasher, which does not clean dirty dishes (you have to prewash them) required repairs twice. The bottom dish rack is rusted and it costs ~$200 to replace it. All in all, I spent a ton of money on repairs, and every single piece has been a pain in the neck. I would NEVER EVER buy this brand again.

After purchasing our Thermador Range, Model # PRD366GHU in 2011, the oven has stopped working on multiple occasions. Only to finally find out, from the most recent service tech, that there is a design flaw in the range and the heat of the oven when its in self-clean mode, trips a high-temp cut off, leaving the oven inoperable until the cut off is reset. So after spending all of the money that this high-end brand charges, youd expect some sort of resolution from Thermador customer support... not so fast.They have started a file, not approved reimbursement of the service calls and I continue to chase them after being promised callbacks. This seems to be a serious defect in this range, with multiple complaints regarding this very same issue. There appears to be no work around, other than not using the self-clean mode, REALLY? Consumers be aware. Thermador needs to respond and address this issue with their consumers. Ive totally lost all brand loyalty.

This oven has malfunctioned since the day it was installed. It doesn’t heat to the right temperature, it doesn’t maintain the right temperature and nothing ever cooks inside. When using the top oven simultaneously with the bottom oven, the bottom oven automatically cools down. It was finally replaced with a new one and the new one does the same thing. I am going to take the $8,500 loss, and buy a new oven. Also, I would steer clear of Thermador refrigerators as well. They are very poorly designed!

Just read about the experience of another consumer of thermador oven appliance. I had the same experience about 6 years ago with my relatively new thermador wall oven (MEDES/01). During a cleaning cycle, the bottom oven glass completely shattered. Could have been dangerous if I had been nearby. Shame on Thermador for not fixing this problem! Otherwise the oven has been good, even if a bit confusing at times to use due to the electronic panel (which also had to be replaced early on). Now after about 6 years, the lower oven heating element has stopped working, so I have called a local repair company. No problems with my Thermador warming oven! I love it!

The ovens were installed in August, 2019. On November 26, 2019, the ovens would not turn off. I had 4 service calls related to that issue and failure of the ovens to preheat. The motherboard was replaced twice. I did not have ovens for Christmas or New Years. Thermador finally gave me new ovens after 8 weeks. The new ovens have a software issue according to Thermador and do not accurately show the preheat temperature of the ovens. The software fix timeframe is not yet known. Dont buy this oven.

I purchased $20K in Thermador kitchen and BBQ appliances in 2012. Products are attractive and appear well built and have generally performed OK, but Customer Care has been consistently terrible. The cooktop hood collects oil in a tray which leaked oil and stained our granite backsplash. After two service calls we fixed it ourselves, but too late for our backsplash - see a similar earlier posting also on this site (This is a simple design fix which any design engineering student could identify and remedy). Refrig unit failed recently after six years, and is still under warranty for parts.However, Thermador has no authorized refrig service provider covering this area (where we purchased from their dealer) and will not provide warranty parts to a non-authorized servicer. The BBQ unit does not distribute gas evenly and one side is always much hotter than the other. The Bosch dishwasher works well but retains a residual food odor - its stainless steel but plastic parts seem hold the odor. We havent bothered to approach Thermador on this. Thermador quality is way under part, and the company is very poorly run with respect to customer experience and satisfaction.I live in one of the fastest growing upscale communities in Southern California - one would think service availability for this area would be a priority. Nope. I have always been polite and respectful in my calls to Thermador - the first level staff is polite and tries to be helpful, but supervision and management has been curt and annoyed with my requests for help. Wish I had found this site prior to our purchase - we surely would have gone elsewhere, and you should too.

When we built this house in 1975, we built a space for the Thermador with a single oven, a microwave and a warming drawer. I dont recall when it died or what killed it, but while it required repairs from time to time, it gave us good service for a number of years. Since we had the hole in the wall to fill and were satisfied with Thermador, we bought a modern version of our first Thermador for about $5000.00!! Another way to say that is that we bought a piece of CRAP from a company that doesnt give a rats ass about their stuckees. Our microwave failed. I called Thermador. Not only could they not sell me a replacement, the customer service rep would not even tell me where or how to get one. We finally found out from other Thermador stuckees, that there are number of name brand replacements that cost only a few hundred dollars. All that is required is a replacement the same size. We had a professional do it and I watched him work with some metal tape to seal the exhaust duct. But there is no electrical work required. It just plugs in to a receptacle inside the cavity which houses it. We ended up with a Whirlpool we got from Lowes. It fits like a glove!We were not so lucky with our main oven. They never got it fixed! The main oven gave us no problem until one evening we had guests over. I set the steaks to broil and a few minutes later, I opened the door to determine that they were cold and uncooked. Our outdoor grill saved the day. Although the oven worked on all other settings I failed on the height setting. Recommended for broiling steak and hamburger. It also failed on sausage. The oven operated on high broil for about 5-6 minutes and then cut itself off. When the door was opened, a huge amount of smoke poured out. A Thermador authorized repairman came out. Mind you this was the first time anyone had been into the oven circuitry since we bought it. He found a clearly amateurish setup where wires were tied together with friction tape. Was that done at the Thermador factory? We were, as I recall beyond the warranty cutoff date. He replaced a circuit board for a couple hundred bucks. That did no good! Then he replaced a Thermocouple for over a hundred bucks. That did no good. This poor guy came at least a half dozen times. Each time he consulted with the Thermador experts on the phone - all to no avail. Then he retired! The authorized repair company sent another guy out. He played with it for a couple hour and finally concluded that the owners manual was wrong in their instructions on where to put the meat. He noted that the steaks could be placed on a lower rack, like rack 4 instead of 6 and the steaks would do just as well. And that contrary to what the manual said and contrary to the fact that it worked fine using the recommended settings prior to the first failure - that was the way this clown insisted the oven was supposed to work. With that he came up with a $250 bill for his time. That was about a year ago. I hope hes still holding his breath.Each failure was accompanied by a tremendous amount of smoke. There is no internal exhaust system, but the experts couldnt explain the smoke accompanying the failure. I dont have the answer but we have found that while we get a failure and a lot of smoke and a failure with the rack at level 6. Hi Broil. We get no failure and less smoke (of course) with the rack set at level 6 Hi Convection Broil. So through no fault of Thermador, we can broil steaks almost like the user manual recommends.

We purchased a Sapphire Glow dishwasher (DWHD651), the bottom rack is poorly designed, not structurally sound to hold the weight of the dishes, also the grid is too large so smaller dishes fall through. It buckles under the weight and the rollers come off the track. Also the cycle times are extremely long. I called Thermador and the customer rep told me they have received calls about the bottom rack problem. But the company has not bothered to correct the problem by redesigning the basket. Do not buy this dishwasher.

Our 7 year old built in fridge stopped keeping its temperature. A Thermador vetted tech found 2 gas leaks that were not repairable but explained that Thermador should provide us with a credit towards a new one. Customer service was nonexistent, they refused to provide a contact person and various agents kept asking for the same documents for over a month and a half (which were provided on day 1 with a confirmation of receipt) and not addressing our file. When we got tired of sending the same documents repetitively and getting the run around, we got angry and pushed for an answer. They offered us an insulting discount on the new model of our fridge. I expect some repairs to appliances but dont expect a 15k with tax fridge to not be repairable after 7 years and to have such a poor customer service experience from a luxury appliance company. Horrible experience and I wont be buying any other thermador products.

I purchased this Thermador oven in Dec. 2005. On Thursday, Nov. 20th, my oven just stopped working. Wording in Red flashed across the panel F-24 Refer to Manual. My Thermador manual shows the reason for F-24/25 appearing means someone leaned against this panel for over sixty seconds. Ive never seen this before. We followed the directions to correct. Nothing happened. I called the Thermador Service ph#. Thermador sent a Technician Monday, Nov. 24th. This Thermador Technician said my manual is wrong, and the problem is the Cooling Fan broke. Then, Im informed it will be Dec. 11th, before this part is in. This is a part Thermador makes! I have a turkey in the fridge for Thanksgiving this week. I called Thermador today, and the person sounded she didnt want to speak to anyone. Very rude.

I had sparks in my Microwave as if there was lightning, it took 2 weeks for the Technician to come and have a look, when he came, he said He could not see any sparks, but will order the Mother Board, which will be another 3 weeks., Every 20 minutes the microwave is buzzing with a sound. How frustrating.

We remodeled our kitchen before moving into our, new to us, but older home, back in 2014. When it was time to choose appliances, I was extremely excited, being a baker especially wanting to enjoy our new oven. The existing gas stove in the home was a Thermador so I thought I would get the same brand for the oven. The salesman wasnt very helpful so I just chose the double convection oven. Surprisingly, the convection aspect was not useful in controlling odors emanating from the oven, as I was told it would.Recently, the control panel went out, affecting many functions of the oven, the main one being only ONE oven would turn on at a time. The repair person explained the two year warranty and although this was a very expensive repair; upwards of $600, Thermador would not reimburse me for that reason. The oven also heats food is quite unevenly. Additionally we paid for the upgraded glider shelves, which do not glide appropriately. Then I discovered part of the shelf is bent, which explains the poor function, yet also indicates poor quality control. Overall, I am not impressed with this brand and would not recommend them.

We did a home remodel in 2005. I spent approximately $11,000 on my fancy Thermador range (I know, crazy, right?). Anyway, this was supposed to be my once in a lifetime dream kitchen. This range cost more than my first 3 cars put together! Long story short, in 7 years the oven has gone out 3 times and 2 burners once. The cost for these repairs? Over $3,000! The company has exactly zero interaction with customers once theyve purchased, and absolutely zero accountability. I could cry knowing how much money I have wasted on this thing. I cant afford another stove. Can you imagine throwing out a range you have $14k invested in? We had a 4 hundred dollar oven that lasted the first 14 years of our marriage. We then sold it for $200! Thermador is the worst company I have ever dealt with in my entire life. They do not care about or stand behind anything they sell.

I purchased a 48 dual fuel Thermador range on July 20th 2016. It is now September 22nd and it still does not work. The first problem after setting up making connections and checking for gas leaks I found the third valve from the left had a gas leak at the main manifold. So the process of repair begins. What a mess.I call the authorized service facility four times trying to communicate with the repair technician so he would be able to order parts prior to traveling 110 mile to look at problem then return waiting 7-10 shipping days, two weeks, to get the part then make a return trip.After the fourth call I was told I had to call between 8:00 and 8:30 to be able to talk with the repairman. FINE! So I call the next day and explain where the leak is. He orders parts. After two and a half weeks he makes the trip. Upon removal and disassembly he sees, Yep I was correct. Then he opens box at job site. I remind you Im a 110 miles from the service station. So WRONG PART! Back to plan B.I chew on them and they promise to expedite the correct part and open the box prior to leaving the shop. I receive a call after one and a half weeks. They have the part and the box was opened and its correct. I am scheduled for the following Tuesday. So Monday arrives and I receive a call stating my parts will be on Thursday and Im scheduled for the following Tuesday. NO NO NO! Im scheduled for tomorrow. Nothing can be done no part!The serviceman arrives a week late and makes the repair. Before he leaves we have troubles with the two XLO burners on the two outsides of the stove top. He says I have a power problem and it was up to me to fix. Im an electrician and told him I didnt believe that. He returns to the shop. I pull the range back out and test. NO power problem! I try the small left-hand oven and I get ERROR TEMP PROBE, call some 1-800 number so I do. Yep Im in need of service. So back to the service station I go. Ive received a call stating the part is in. However the serviceman is on vacation until October 2nd and Im scheduled for the 4th.Ive tried several calls direct to Thermador. The last call I was told I would receive a call back on what they plan to do about this problem. This is the fourth day and no return call. I just want this thing out of my house and Im done with it! Outside of an attorney Im not sure what I am able to do. Im going to call consumer reports next. DONT ever buy one of these! Terrible quality control and even worse service network!

Bought all products (wall oven, range, refrigerator) from Best Buy. Sale items packaged together. Biggest mistake of my life. Fridge did not work from get go. Got no response from either company until I hit their web pages and blasted them. Now, less than four years later, ice maker does not work. Over $500 to fix with a one year warranty. I do not need $500 worth of ice for one year. Wall oven: less than four years old. Close to $600 to replace heating board, again with only one year warranty. Range: sold to me not explaining it was for a center island. Didnt work. Shut down completely when turned on. Had to pull away from wall to get it to work. Ive seen several complaints similar to mine with products from Best Buy. I think we should start a class action lawsuit.

Thermador KBUDT4850A10 - We purchased this $7,000 refrigerator for a kitchen remodel. It came with a 10 year warranty. After a couple of months of use we noticed that the ice in the ice maker bin was melting and freezing back together in a large clump. We placed a service call only to be told that this refrigerator does that and there is nothing to fix- it is a design flaw. We have put up with this flaw for the 6 years we have owned this lemon having to dump the ice maker every couple of weeks. Now we have a dent in one of the stainless steel doors. I purchased a replacement door skin for over $700 and placed a call to the support line for help with the install. I was told the only help they could give me was a rate of $129 for the service call and $129 per hour for the repair. I asked for a schematic for the door so I could do it myself and they again refused to help or supply the schematic or repair instructions. I am sure I can figure out how to install this part without their help but it would have went a long way to show a little customer service.

My husband and I purchased a very expensive double wall oven, warming drawer and microwave/convection combo 2 years ago. We truly thought that for the extra money we would get a worry free appliance to last us several years. We were so wrong. It was problem after problem. Thermador customer service is rude and, frankly, couldnt care less. I even wrote to the CEO of Thermador, who also responded briefly, rudely and offered no solution, other than, Oh well, you are past your 1-year warranty. The company I purchased the ovens from has offered to buy out our warranty, as they cannot find anyone to repair these so-called high-end ovens. But I am still stuck with a costly oven that does not work and is less than 5 years old. The old saying that you get what you pay for is not true. I should have stayed with the builders cheap GE that was 15 years old and worked fine. What an expensive mistake!

Buyer beware - if you need support, you won’t get it easily from Thermador based on my experience. They charged me about $750 for a replacement part for a fridge. The part arrived in approx. Sept. 2021. For two months they have been unable to coordinate two techs (the number needed) to come install the part for my fridge. On the first visit, despite my reminding them in advance that we needed two techs, only one came and couldn’t do the job. He rescheduled for a month later. On the day, no one came (not a typo). Instead, Theramdor claims I cancelled the appointment… Why would I do that? Now it’s the third visit —11/29/2021. Despite advising them again that we needed two techs, they coordinated only one. I called today (11/28) to confirm they would get two out here, and there was literally nothing they could do to confirm one way or another. I’ve asked to speak with supervisors on multiple occasions. I keep being told a supervisor would “call me back.” No one has ever called me back. For a company selling high end (ie, very expensive) appliances, you would think they could treat their customers with a smidgen of respect. Definitely the last time we buy a Thermador product. It’s just not worth the headache in my opinion, particular with an appliance that is only about 5 years old.

I purchased my Thermador range in August 2013, I also purchase an extended warranty because it was so expensive $10k+. There was a problem since day 1, they sent me technician after technician after technician and still I cant cook for my family. The range never worked correctly and each technician has changed parts and still nothing. My extended warranty only has 1 company that can service a Thermador appliance and they cant fix it. What is the use to buy something thats supposed to be top of the line if it doesnt work and there isnt a lot of repair companies that are Certified to fix it - because its a top of the line appliance.Dont buy Thermador!!! My neighbor has a cheap range and is always cooking... I didnt read reviews before I purchased my range, I thought I was buying the best of the best. Hopefully my review will save another family from the hell Ive been through.

Multiple issues with a fridge, freezer and range. Spent close to $25,000 and not worth the money. They do provide a 2 year warranty and we had over 20 service calls between the 3 appliances. Theyre beautiful appliances but would never recommend Thermador and will never buy again. We have no faith in the products and were forced to buy an extended warranty that cost over $1,000.00 when the warranty expired. Youve been warned and hopefully you did you due diligence before buying these appliances - regretfully I did not.

We have a Thermador wall oven that is 5 years old. Have used the self cleaning feature maybe on it, one or two times at most. We bought it through (Ferguson, in Fayetteville, GA., which they dont maintain records after a year). Anyway last week pressed the self cleaning button, and after it was done and the door unlocked, the total inside of the glass was shattered. I called client services at Ferguson, which the lady responded that shouldnt of happened. And told me to call Thermador and have it evaluated. Which they came out a week later, and it will cost $190.00 to fix. So again I wont be recommending their product to any of my clients in the future. Wolf or Viking here I come.

Our drip pan for our indoor grill started bubbling & the paint chipped off. My first impression with the customer service rep was great. Then I received the phone call that Thermador refused to replace the drip pan after owning the stove top/oven barely after 1 year. What a huge disappointment; you spend so much money thinking the product will be high quality and in return they refuse to own up to a defect and provide good customer service. All of our appliances in our new remodeled kitchen are Thermador; I am afraid of what will not work next and what they wont replace!

Not even approved Thermador service companies will work on this unit. It requires two men to take it out to work on it. No one wants to do it. So far, I have paid one Thermador service company $359.66 upfront for half of the repair bill to repair the oven which is burning all the food and the microwave which hasnt work since the first year I purchased the unit. The repair told me after promising to show up two different times that he could not get anyone to help him remove the oven unit and it was too heavy for him to do his own. He has not returned my money. Next, my interior designer called the Thermador headquarters in Dallas. They charged me $59.99 upfront and said they would have a company approved repairman contact me. He contacted me but never came to the house. He too said he could not get anyone to help him take out the unit to work on it. He is no longer following up with me. I am currently using my 30 years old Black and Decker toaster oven which still works great. I am a Realtor for 26 years and homeowner here in The Woodlands. Many high-end homes use Thermador. Big mistake. My experience with Thermador has been expensive, time-consuming and hugely disappointing - a total waste of money.

Thermador Professional 36 Dual Fuel (PD366BS-06). The range blows an expensive circuit board when there is a power outage. The Thermador representative said that it is not Thermadors fault and that I should talk to the power company. I have no other appliances or electronics, including televisions that have any problems after a power outage. This is a $7,000 oven that doesnt work. Someone should bring a significant lawsuit before this company.

We remodeled our kitchen and purchased all new expensive Thermador appliances in mid-2013. In mid November, 2014 the door on our dishwasher slammed down, as the hinge/spring/cable had broken. Both my husband and I were hit with the door, in trying to close the dishwasher door. Both times, resulted in our being bruised by the door!We called Thermador Customer Service (800)735-4328 for repair. We were told that the springs were on Quality Alert. Although, we had never heard from Thermador to advise us of this problem and had sent in our Product Registrations. It takes 3 weeks for repair service. The technician was unable to pull the dishwasher out and told us to call our contractor. We thought he may have been inexperienced and arranged for another technician. 3 weeks later, another technician comes out and he is also unable to remove the dishwasher.Another 3 weeks later, we now have our contractor come out to remove the dishwasher and he had absolutely no problem. The dishwasher has a rubber siding on each side of the unit and with a putty knife, he was able to easily slide the dishwasher out. Something a skilled and trained Thermador technician should be aware of and to handle. We live in the San Francisco Bay Area and there is an extreme shortage of qualified technicians, with service calls all seeming to be 3 weeks.It has now been over 2 months later since the problem was reported. Again, not our problem we created, but a Thermador Quality Alert problem! Today the 3rd technician has scheduled to be at our home between 12-4pm and I receive a call from him that he wont be coming because Thermador Parts Center in North Carolina, didnt send all the needed parts! We now have to wait again and since the dishwasher is pulled out, we cant even use it. I called Thermador again to report the problem and was seeking a corporate contact to advise them, but theres no corporate contact name or e-mail address and customer service was going to e-mail them (haha). Buyer beware and be truly informed of the products youre buying and their service (or lack of) records.

NEGATIVE STAR RATING!!!! We spent almost $6K for a double-oven that is BARELY USED. After 4 years, the top oven burnt food and blew up Pyrex baking dishes within just a few minutes at 325 degrees. Thermador customer service informed us that we would have to absorb any diagnostic and repair costs since the 2-yr. manufacturers warranty has expired. This is unacceptable!!!!

I got this machine as a floor model for 40% off ..plus a 30% discount as a promotion for using my best buy card. I also got 18 months payments ..no interest. The installation was hassle free. They installers did a great job. This experience was a prime example of being at the right place at the right time.

I scheduled a repair over a month ago to repair my dishwasher. I took the day off to meet the service repairman. I called to confirm on the day of the appointment and I was told that the service tech did not have the part I needed, so I had to reschedule for two weeks later. When I called today to confirm, Thermador had not lodged the service order correctly and the service repairman still did not have the part we needed. I took the day off of work again today. I had to reschedule again for over a week for the next service call. I have now been without a working dishwasher for almost two months. The lack of concern here is really upsetting and I am out time and money because of the ineptitude of the Thermador Service department. I would think twice before ordering a Thermador appliance.

Bought a high end, very expensive, 30 refrigerator from thermador. Less than a year after installation I noticed a crack in the unit itself (not a drawer or accessory). I called Thermador, and the best they would do for me is send out a tech to patch the crack with epoxy. Now, a year later, the crack is wide open again and getting bigger. Terrible, flimsy product. Not worth the $$$ and Thermador does not stand behind their products or honor their warranty. Buyer beware.

When we remodeled our kitchen 4 years ago we purchased Thermador appliances - 2 ovens, an induction stovetop, and a dishwasher. I called for repairs on the ovens right away. They did not cook to temperature. Sometimes it takes me twice as long to cook a recipe. When making cookies and the recipe say 12 minutes, I set the trimmer for 16. When the repair man got there he told me that I needed to learn to cook again and that the times on recipes were not right. I told him that if an oven cooked to temp, then if they say it is done in 30 minutes, then it should be. I was told that, This is the way German engineers wanted it. I guess they do not want their appliance to work accurately. So we called the factory show room in Burlingame and attended their cooking class. I kept asking them about my problem with the ovens not being on temp. There I was told that I needed to look up on a chart the weight of our food and what type of food it is to determine the cooking time and temp. I was told to never just turn the oven on but to always use the fast preheating setting. This is hog-wash. To this day my ovens do not cook to temp and baking anything is a gamble. I have been very disappointed with my Thermador ovens.

I bought Thermador highly recommended products, $14,000 and barely 3 yrs later so far refrigerator freezes food and ice maker has quit, dishwasher leaks water when running and NOW the oven wont keep a set temperature and has numerous quirks. Its really sad for high end units to only have 1 yr warranty. Customer service is horrible to top off the thermador experience. Last appliances were a fraction of the cost and run forever. THANKS THERMADOR!!!! HAD TO LEAVE 1 STAR CAUSE THERE WASNT A NEGATIVE ONE.

I purchased the PDR364GLZS Stove/Oven/Grill unit in 2004. Since then Ive had to replace 3 grill igniters, 3 stove burner igniters, the pc board and an oven heating element. Now, parts are becoming, discontinued by the manufacturer. So soon, I will have a $3,200+ hunk of stainless steel taking up space in my kitchen. If you insist on buying a Thermador product, be prepared to spend money on future repairs, and the parts being discontinued rendering your appliance useless.

I Purchased Thermador Appliances for my Kitchen (Microwave, Refrigerator, Stove, Oven, Dishwasher) for a second home that I live in two times a year for a short period of time. Microwave died, repairing it would cost over $600. No option to replace it because it is discontinued and no other microwave will fit the built in space in my kitchen. Customer services pretty much gave me the only option of remodeling my kitchen as a solution, or to spend another $1000 in the same old microwave purchased from a distributor that still has it on stock.I asked if they were really advising me to purchase a microwave they obviously discontinued because it was defective....they said yes! Grace, the manager I spoke with was absolutely the worst employer at Thermador. She hang up on me. Barret a customer service representative was nice initially but after speaking to his supervisor (Grace) came back to me lying and telling me I had no alternatives but to remodel. Barret I feel for you for having a boss like that.Aside from the microwave, the dishwasher door also broke.... The parts I ordered to fix it dont match my old parts. I contacted Thermador for this as well and again....no solution. They dont know what is going on and nothing they can do. I do advice to stay away from this company. Your appliances will break with very very little use and they will wash their hands. Sadly Thermador is the same as Bosch. I should have spend a bit more money and stick to WOLF. My main home appliances have lasted for years. No issues.

I have had a dual fuel range for nine years. I have put two panels, replaced the igniters two times, and I am lighting them with a lighter once again. Ive replaced the door lock for the clean cycle, the bottom element once, and now it is bad again. When is enough? I have to give up investing in this horrible appliance. Thermador does nothing to help.

I remodeled my kitchen 6 years ago and purchased 4 major appliances from a dealer specializing in this company - Thermador! I researched Thermador and saw that they were highly rated. Well, every appliance has been a piece of trash and I cant use my oven as it doesnt keep temperature and the part has been in limbo for 2 months. My induction cooktop has been repaired a couple of times over these 6 years. Now my dishwashers springs have popped and I am waiting for a certified Thermador tech to come and fix it. I am afraid to try my Thermador steam oven in the case that it may break before I sell my house and wont meet inspection. What a BAD company selling this trash. BEWARE!!!

Easy to use, easy to clean up. It’s a quick oven as well. Love it. I like the idea of multiple uses for the one oven. It’s a microwave, it’s an oven, it’s a convection oven.

My husband and I had been planning on renovating our kitchen for three years before beginning construction. We finally made the big move and gutted from floor to ceiling redoing lighting, flooring, sheetrock, every part of the kitchen. We chose Thermador appliances after visiting many appliance stores and talking to friends that have Thermador. Also, when you are purchasing all new appliances the appliance package is hard to pass up. We debated on getting Sub Zero/Wolf because it was only $3,000 more but in the end decided on Thermador 2018 Freedom Refrigerator and Freezer much to our dismay. We got our refrigerator first because both were on back order. Within the first 24 hours our refrigerator lights were not working properly and the unit switched off and on. We had to contact a repair person within the first day of having it. They replaced the main board at this time. We then finally received our freezer and again issues. Both appliances (2018 Freedom Refrigerator and Freezer) completely quit working within the first week. We are beyond frustrated and disappointed. The customer service at Thermador is terrible!!! I am wondering if anyone is having these issues and for anyone considering new appliances dont buy Thermador!!

I purchased a pro style Thermador range/oven in 2008. It worked 2 years. Beginning in 2010, Ive replaced the ignitor every year, at a cost of almost $400. I expected this range to work since I paid about 10 times more than I would have for an average range. I will never buy another Thermador ANYTHING. The company that services the oven does excellent work. Its not them. Its THERMADOR.

Biggest mistake ever. I bought a Thermador 38 range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

To make this short, we have had 8 repair visits. The electronic display boards had to be replaced 4 times, the heating elements two times each oven, wire terminals to the elements, and broken door hinges on one oven. When we last experienced having the oven fail to heat, there were no replacement parts (in December), and then the 2nd oven stopped heating just last week (Jan). I have called and written but no one at Thermador at BSH Home Appliances, 1901 Main St. #608, Irvine, Ca. will respond nor have they ever cared. This is the only address I have been able to find to lodge a complaint. All of these visits amounted to more than $1000. Thermador products are junk.

Thermador Commercial Grade Stove with 6 Burner Gas Range - We have had nothing but problems with this unit since we bought it many years ago. I originally spent around $8,000 for the unit with the overhead hood and fan. Since then I have invested a minimum of another $6,000 in what appears to be bi-annual service calls. The main issues are: 1. Thermador does NOT support their units. They push you to factory authorized service shops. Okay not a big deal - makes sense. 2. My local service rep knows less about the unit than I do (sad statement). The typical response is something on the order of I think its the ???? part. I have to order one - cant guarantee it will fix the problem until I install it. That will be $150 plus $400 for the parts - see you when the part comes in. 3. I have to go to the dealer in the next region and pay him extra travel time to get decent service. Typically he is so busy servicing other Thermador units that he cant get to me for 3-4 weeks. 4. I have replaced the same gas burner control 5 times - thats a $1,000 in parts only. They have now discontinued the part (dont know why, they were making a killing selling them). So the next time it fails I cant use the stove. 5. My most recent event deals with gas leaks at the burners. Im told they no longer make replacements. They dont even know if it can be upgraded. The service shop wont check to see if it is something simple like a valve stem nut or tightening or packing issue. They told me to call Thermador to see what can be done. Nice receptionist at Thermador but no information - cant get to the engineering department to ask intelligent questions.6. Its a shame because the electric oven has worked flawlessly.I think a class action lawsuit is a great idea.

Thermador Double Oven Model MED272JS installed April 2014. August 15, 2014 turned on the self cleaning mode for the upper oven for the first time, about 20 minutes into 1 1/2 cycle, heard a loud pop and noticed the interior glass shattered.

I build my kitchen around Thermador appliances... I received my range in December. It kept turning off after 10 min could not use self clean etc. Tech came out to fix...but after coming 3 times with no success my place of purchase decided to replace the whole range. I received a new 60 inch range 2017 model. They dropped it off without installing the unit...so I had someone come who I paid to do install. After install I was getting a cooling fan error. I had tech come again and he arrived after his second visit. He arrived with wrong part. A week later arrived again with wrong part...then called to say he would have to come back because he wasnt able to move unit by himself. Now another appointment a week later. He arrived with a pump to lift oven but wasnt strong enough to lift it...so lucky I was there. I helped him move the oven to install cooling fan. While oven was out I asked if he can pls raise the legs in the back about an inch so unit can be flush with tile. His response was its not my job. After all this and to say its not my job was very annoying...so now he installs fan but Im still receiving same error. I called again. They are sending same the same guy out with a helper.The day of repairs I get a call saying his helper could not get out of his driveway due to snow...really...but I was able to leave house with the same area snow. Now its end of March still no oven. 4 months without an oven to use and taking my wifes taken 10 days off work for them to come and fix. Horrible service. People whatever you do stay away from Thermador. Im am now going to place of purchase and asking them to remove all Thermador stuff from my home. I will be buying Wolf and Sub-Zero. Not sure of the issues I will be having if any with them but it cant be worse than Thermador...worst customer service I have ever come across. Also I paid like 20k for this range. My old oven I believe was a Miele. Ive had for 15 years without an issue. All I can say is stay far away.

Called Thermador when my very expensive microwave-convection ovens quit. Two company names provided, one out of business, other doesnt do Thermador anymore. Find one company an hour away, and they have one person who might get out in the next 2-4 weeks to see what the problem is. Asked customer service for service manual. They refuse to provide them. I CANNOT recommend Thermador to anyone. An appliance you cannot get service on is a waste of money.

My Thermador double oven is only 3yrs old. The first problem I had was to replace the clock. It had stop working. Thank goodness it was still under warranty that time. Now after 3 years having the oven, my stress level had sky rocket. First, it took over a month to finally to get an authorized technician to come out to look at it. So, I had 3 technicians to tell me what parts I need to replace it. Thermador have given me 50% off the price of the parts. Well I guess the management felt sorry for me since it took over a month to get a Technician out here. So, the technician ask me to order the first two parts which was the wire harness & module control. Well it still didnt work. So I order the 3rd parts; it still didnt work. Then I finally order the 4th part which is the power supply. My oven is still not working! For the fourth time of replacing this parts. This oven is totally curse. This is beyond me. I have never in my life had never run into this kind of problem. Worse than a vehicle. This issue has been going on for 5 months now. Please if someone is reading this or had the same similar incident. I need help!

Since Thanksgiving Eve our 7 year old wall oven SDC302ZS has been showing error codes and dying at all the inopportune times. I dont use the oven all that frequently, maybe twice a week, so its very disappointing to think it may be dying after 7 years of light usage. When it was working in the past, I was very satisfied with its options and convection performances. I would like to ask Michael who wrote a Dec. 24, 2014 review, where he purchased the electronic part that failed, since his description of what failed on his oven sounds exactly like what were going through. I cant afford a $500 repair bill for a $5 part, but think my handyman could handle the repair if I provide the part.

Since installing my new kitchen two months ago with the Thermador package of appliances I have had TWO major problems.1. After having the appliance taken out of the box and install (plugging in) my refrigerator, neither the fridge or freezer got colder than 70 degrees. I called Thermador and they walked me through steps to resolve the problem but to no avail. Thermador proceeded to refer me to two contracted repair services on Oahu. In the meantime I called the Authorized distributor (Servco Appliance Company) and informed them of the problem. They were able to expedite the service (and that was a week later). The service people came out and pushed the same buttons as well as read the manual, coming to the conclusion that my refrigerator was not working and would have to order parts...not having any idea what part! The next morning I got a call from the service company and was told the same thing and was told they would have the parts expedited and it would take 5 days to come in. In the meantime I called Servco and demanded that they get me a new (in the box) refrigerator. FIVE weeks later while waiting for my New refrigerator I received a call from ACE Appliance repair service saying they had just received the parts. I told them to forget it and contacted Servco for and update on my new refrigerator. Eight weeks after the service call, I finally got my new appliance. Now I have noticed a condensation problem on the side of the freezer door.2. Two and one half weeks ago my newly purchased Thermador built in oven stopped working. Error code E118. I must have used the oven 6 times since installing it, the same time as the original frig. I called Thermador again and was walked through the reset procedure (turn the 220 breaker switch off for 5 minutes then turn back on). This had no effect on the problem... it took 10 days to get a service man out here. Again we went through the whole thing again. He called Thermador and he was told E1108 meant a problem with the fan and it had to be replaced. I new that even before he walked in the door. Just google it!!!!!! I am told that NO PARTS are stocked in Hawaii and at a minimum it will take another 2 weeks before he comes out again....That is over a month without an oven and the clock is ticking on the warranty. I would not recommend this brand as they have no credibility.

I was very disappointed with the dish washer, freezer and microwave. We bought all appliances from Thermador. The dishwasher is the worst. I had to get the microwave fixed 4x in 4 yrs. The Freezer, the Ice maker never work, they replaced parts still didnt work. Thermador was reluctant to replace or to fix. The dishwasher the cycle times are extremely long. I called Thermador and the customer rep came and told us that the company has not bothered to correct the. Do not buy dishwasher, freezer and microwave. I am using the Oven, the Stove and the wine cooler without problem.

My Thermador double oven is not working after three visits and several repairs from an appliance company this past week. The temperature reaches 250 and then it turns off. The broilers do not ignite; the griddle does not work and et cetera. I have been told that this model has been very problematic, and after reading many of the dismayed comments from others, I am wondering what recourse the consumers have. The reports are terrible. This company is not reputable, and the consumers are being ripped off.

When we renovated our kitchen 6 years ago we got all Thermador appliances. The dishwasher has since been replaced (after 4 years and over $1,500 in repairs that lead to nothing), the double ovens work but I cannot read the digital display that shows the time or timer. This has never worked since day one and no matter what the technician tried to do, it didnt fix the problem that area just flashes. My favorite (tongue in check) appliance by far is the fridge. After about 8 months the left door suddenly wouldnt close. We discovered the plastic sleeve that rolls in when closing and out when opening kept buckling and we would have to smooth it over with our hands in order to close the door. Try having anyone under 5 feet do that every time they open the fridge door. This has been repaired 4 times. Presently, the door does not shut again, the fridge turns off every night so we wake to a warm fridge and turns itself back on once we start opening the doors in the morning. The ice maker also stopped working last week. Technician is coming today. I cannot tell you how excited I am to hear what will need to be done and the cost to start the process to fix the problems.If history repeats itself, I will spend a few thousand dollars trying to repair what is wrong, only to discover that I will need to spend more money to try other fixes... since the ones we have done are not working. If you are thinking about buying a Thermador... DO NOT DO IT. Unless you are the kind of person that enjoys throwing money out the window and dealing with a service department that loses interest in you the second you buy their product.

We purchased a Thermador built-in refrigerator in 2006. Last month it stopped working and we were told the heat exchange had given out. After waiting 3 weeks for parts from Thermador, the service man found while repairing it that water had gotten into the heat exchange. When he called Thermador and spoke with Bart, he was told the only thing to do was to attempt to blow the water out with nitrogen. When the repairman said this wouldnt work, he was told there was no other option. Since neither Thermador nor the repair service will guarantee this will work for longer than a year at most, there is no point in getting it repaired. Since Thermador will do nothing about it, I can only determine to never purchase another KitchenAid or Thermador product. And of course, to tell all my friends to avoid them as well.

I purchased a complete kitchen, stove, double oven, refrigerator, wine cooler, beer fridge and dishwasher 2 years ago, close to $ 40,000. I wish I never did it, this company is a complete joke: Beer fridge never worked properly from the 2nd month, hasnt been on at all in last 6 months, customer service is non-existent, thats the kindest way I can state it. They tell me every month or so to unplug it and let it re set (pull the brand new fridge out of the cabinet and unplug it!!) Horrible. Regular fridge had ice problems in freezer from day 1 and water condensation issues in fridge. No solution offered by their service dept, they tell me its sophisticated software and has to be allowed to work these problems out over time!!Cant use double oven, it actually works but it loudly blows hot air into kitchen raising house temp 5 degrees. So you cant use it and entertain in the kitchen at the same time. Cant stress enough for the same money or less, try the other big brands, this one you will definitely regret. They will not help you with the repair, they take your call, tell you someone will contact you, no one does, then they get agitated with you when you follow up. It pretty amazing, cant believe there isnt more negative comments about the product quality and service.

I wish Id never bought it. This Thermador range has very finicky computer boards under the two X-LO simmer burners which are the first to go. My stove was delivered in September; the first burner broke in November, the next one in December, a third one in January, and in February, the original broken one broke again. I had 7 service appointments in the first 6 months for 4 out of 5 burners, and I wanted to return the stove. Its a lemon, or a bad design. But neither the appliance store nor Thermador would hear of it. Thermador extended my warranty another year, and that first burner just broke again. So Ive had 10 service calls now in two years. I told my friend who was shopping not to get this stove, but she ignored my advice, got a Thermador, and had to call service for repair in the first couple months. Choose a Wolf or Viking instead!

We bought a high-end double wall oven because my wife loves to bake. Within the first year, it started having problems and Thermador sent out multiple repairmen to fix it. All claimed it was fixed but the same problems returned. The door will not close and the motherboard is fried. This thing is a piece of garbage and any appliance store that sells it such as Spencers TV and Appliance should be questioned for having such garbage in their store.