From humble beginnings in the Pacific Northwest, they revolutionized the industry with the introduction of the contemporary, clean face fireplace. Since then, they have continued to innovate and inspire as the North American leader in luxury fireplaces.

Gas Fireplace Troubleshooting

Gas fireplace flame goes out 
• Check the LP (propane) tank. Refill the fuel tank. 
• Verify the gas inlet pressure with a manometer. Natural gas should read 5-14 inches w.c. LP should read 10-14 inches w.c. 
• Check venting system for damage. Repair/replace improperly assembled pipe sections. 
• Check to ensure the glass is installed properly. Replace glass panel assembly if you need to. 
• Check to ensure the vent cap is properly installed and is free from debris or blockage. 
• The appliance may be equipped with an auto-reset high limit switch which will shut down the appliance if it spills under flue blockage or excessive negative pressure conditions. Shut off the appliance and the gas supply. Don’t try to operate the appliance until it has been examined by a qualified service technician. 

Gas fireplace troubleshooting low flame 
• Verify pressure with a manometer. Natural gas should be 5-7 in. w.c. LP should be 11-14 in. w.c. 
• Depending on how the fireplace is installed you may need to put a restrictor in the venting or restrict the venting. When you restrict venting you are slowing down the draft, so you are not bringing in as much fresh air. The more air being pulled into the fireplace will lower your flame height. But, don’t restrict too much as it can lead to a sooty flame. 
• Close the air shutter just a bit. The air shutter determines how much air mixes with the gas at the burner orifice. 

Gas fireplace igniter not sparking 
• There could be no gas or there is low gas pressure. Check the remote shut-off valves from the appliance. Usually, there is a valve near the gas main. There can be more than one valve between the appliance and the main. 
• Check the LP (propane) tank. You may be out of fuel. 
• Check the spark at the electrode and pilot. If no spark and electrode wire is properly connected, replace the igniter. Verify that there is no short in electrode wire. 
• Using a match, light the pilot. If the pilot lights, turn off the pilot and trigger the piezo igniter again. If the pilot lights and improper gas/air mixture cause the bad lighting and a longer purge period is recommended. If the pilot will not light, ensure the gap at the electrode and pilot is 1/8 inch to have a strong spark. If the gas is fine, replace the pilot. 

Why is my gas fireplace not turning on? 
• The gas control knob is not turned to “ON”. 
• ON/OFF switch is not turned on. 
• Remote, wall switch, or thermostat is not turned “ON”. 
• Plugged main burner orifice. 
• Remote, wall switch, thermostat, or ON/OFF switch wires are defective. 

What to do when your gas fireplace won’t light 
• Verify that the incoming gas line ball valve is “open”. Verify that the inlet pressure reading is within acceptable limits. 
• Verify that the spark gap from the igniter to the pilot hood is .17 in. or 1/8 in (3mm). 
• Verify module is securely grounded to the metal chassis of the appliance. 
• Verify battery voltage is at least 2.7 volts. Replace batteries if the voltage is below 2.7 volts.