I live in Kentucky, and had a York air-handler and heat-pump installed at our home in January 2017. I used a “family owed with family values” company to install this air-handler and heat-pump. We spent around $8,000.00 on the install and upgrades from our old “oil furnace” to this new system.. We have had some very cold weather this year, and we have had SEVERAL issues with this new system. In the past two months alone I have had a service tech at my home 6 times, because the system is just not working! The heat-pump won’t run I show on aux heat, but it’s blowing cold air. After having service techs in and out of the house the past few months. I have heard so many stories from these techs about what the issues are it’s becoming ridiculous. One guy was actually here for two hours to tell me there a “wire had come loose” REALLY?? NO IT DIDN’T! Two days after the guy “put the wire back” cam. I had to have someone else come because guess what… you got it the system wasn’t working! The next person came(who by the way is the only person I think who knows anything at all and he is just a service tech they better keep ahold of that one!) told me that the heating elements were completely burned up all three of them, and that they were not working, and probably had not worked in a few days! This “part” was replaced on 3/27/18. Then on 4/16/18 the system again has stopped working! I called the service company on the Sunday 4/16/18 it was 34 degrees outside by the way, and the response I received from them and there 24 hour emergency call center was to turn on my emergency heat! YES my emergency heat that cost a small fortune to run! After a short argument with the owner he then advised me that they would NOT come and fix the furnace because of the argument over the phone! The reason for the “argument” was because when I spoke to the owner of the shop he started telling me that they have NOT been to my home a-lot! (I guess 6 times is not a lot in 2 months it is to me, but I guess we have different standards!) He then told me that I had gone a “good year” before they ever had to come to my house! (which by the way is completely incorrect!) Seriously! I am not sure what kind of companies I am dealing with but as for what I can tell right now the YORK system and the company I picked to do my work are both “failing” I would never recommend this SYSTEM nor the company I had install this system! (which I would not name on this site as I feel it’s not professional!) Has anyone heard of any recalls on an electric system what is this about a lawsuit, is that just for the gas systems? I am going to try and contact York personally to address my issues with the system to see if they have anyone they recommend to come out, and take a look.. I am sure this will fall on “deaf ears”, but I have to do something I am completely frustrated with all of this! I am interested in this “lawsuit” and the details to see if this is something that may be going on with my system as well.

I had a York Affinity 8 series installed in 2011 in southern California (i.e. it doesn’t get heavy use). I had the system maintained annually by professionals. In year 4 the system failed to kick on. It was identified that 3 different parts had failed simultaneously. While the parts were covered under the warranty, labor to replace the parts cost 25% of the original unit price! GASP! I called York several times to see if they’d do anything to offset such a high cost as this points to poor quality and potential for future problem, but they repeatedly declined. Buyer Beware!

I bought this house less than 5 years ago. York Split System 2.5 Ton Heat Pump was 2 years old when I bought the house. In less than 5 years, 2 motors, filter dryer repaired, 5 times called for Freon, after 5th time they found the leak…Condenser Coil. Been waiting 4 weeks for “delay in parts” without air conditioning…in FLORIDA and they cannot tell me when they will receive them. Have had 4 different technicians, all of which told me getting parts for YORK is not easy. Who has time for this!!!

I have York heat pump. it lasted 8 years . According to my York qualified repair person, the coil rotted away. I looked at the rotted area , must rust all around the pipes. I we=as informed that York and others have a class action suit , but in the meantime, I’m faced with a very large amount to pay. App. $3-6000 depending on the overall condition. If someone knows how the law suit is moving forward please respond Thanks

I installed a York Affinity heat pump at my cottage, and it has not worked at all in the two years since it was installed. Virtually every part has been replaced and my power bill was over $9000 year to year. Keep in mind that the cottage is not occupied during the winter and the temperature is kept at 50°F. The consumer relations support center has been a useless waste of time and has only served to increase my frustration and anger as a result of having this piece of absolute junk installed at my house. DO NOT buy a system from this company. I cannot stress enough how poorly my system has preformed at my cottage.