Bellfires produces modern and innovative gas and wood fireplaces that are meaningful for you and for your interior. They have been doing this since 1976 and their passion for craftsmanship has never changed. Their love for fireplaces and stoves has remained constant. That's why they work diligently on the quality of their fireplaces and make sure that they are safe and operate without any problems.

Gas Fireplace Troubleshooting

Do not place any embers, vermiculite granules or logs against the pilot light burner. Make sure that the pilot flame can burn at all times freely over the main burner. Only in this way is proper ignition of the main burner ensured. Ignoring these directions could lead to a dangerous situation. 

Before doing anything else: 
• Check the gas supply, flue system, and combustion air supply route for leaks. 
• Check the correct operation of the gas regulator block, thermocouple circuit and the ignition of the main burner. 
• Check the gas inlet-pressure (both when the appliance is off and when it burns at maximum) and the burner pressure. 
• Check if the overpressure hatches are correctly positioned and check if the packing seals properly under the hatches. 
• Check the complete concentric flue system including the outlet construction. A camera can be used to inspect the whole length of the flue gas outlet and the combustion air intake. Also check that all connections are secure. 

Possible reasons for the gas fire going out are: 
• The concentric flue system is not installed properly. 
• An incorrect "flue gas restriction plate" is fitted. 
• The pilot light extinguishes if fumes are not exhausted or are insufficiently exhausted. 
• The pilot light is either dirty or defective. 
• Insufficient gas pressure. 
• (Internal) leak of the concentric flue system. 
• Thermocouple voltage is too low. This is usually caused by insufficient heating of the thermocouple by the pilot light. 
• Dirty electrical contacts in the thermo-electrical system; for example, the thermocouple connection. 
• Batteries in receiver or remote control are flat. 

Maintenance consists of the following: 
• Remove first the embers, vermiculite granules and logs set from the main burner and carefully clean these with a soft and dry brush. Do not use water! 
• Clean and inspect (visually) the main burner, pilot light, combustion chamber, flue system and combustion air intake. Dust can be removed using a vacuum cleaner. 
• Clean the glass on the inside of the appliance with glass spray or ceramic glass cleaner. This also applies to the black mirror rear wall and side panels, if the appliance is fitted with these. 
• After cleaning; Carefully replace the embers, vermiculite granules and logs set on and around the main burner according to the unit's installation directions.  

Thermo-electric pilot light shut off 
The appliance is protected by means of a thermo-electric pilot light shut off in the event of a gas escape from the main burner. 

Over pressure safety system 
The appliance is equipped with a safety system, whereby hatches will extract any overpressure that arises in a controlled way. In this, the hatches in the ceiling of the combustion chamber, briefly open. A loud noise can occur. A safety bracket limits the maximum opening of the hatches. If an over-pressure situation occurs, the appliance should be thoroughly checked by the installer.