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Bertazzoni Appliance Troubleshooting
Whether your kitchen is compact or spacious, contemporary or traditional, Bertazzoni has the cooking machine package to suit. With its roots in highly engineered cooking machines, Bertazzoni now offers complete kitchen solutions.
Dishwasher Troubleshooting
Detergent left indispenser cup
Detergent may be too old. Use fresh detergent
Spray arm is blocked. Load the dishes,making sure the spray arms are not blocked.
Detergent dispenser will not shut
Improper operation of the detergent cover. Add the detergent and rinse aidas indicated by your manual
Water remains in the dishwasher
Previous cycle has not finished or has been interrupted. Select the proper cycle as introducedby your manual
Dishwasher does not drain properly.
Drain is clogged. Check the air gap if you have. Make sure the disposer is empty if the dishwasher is connected to the disposer.
Drain hose is kinked. Make sure the drain hose is properly connected to the sink.
Suds in the tub
Improper detergent is used. Make sure to use only the automatic dishwasher detergent.
Dishwasher leaks
Excessive suds caused by using the improper detergent. Make sure to use only the automatic dishwasher detergent
Dishwasher is not level. Level the dishwasher
Black or gray marks on dishes
Aluminum utensils have rubbed against dishes. Chose a higher cycle Make sure the inlet water is no less than 120 F.
Stained tub interior
Coffee and tea soil. Using a spot cleaner to remove the soil.
Reddish stain. Some tomato food will cause this, use of the rinse only cycle right after loading this will decrease the staining
Noises
Detergent cup opening / Drainpump sound. This is normal
A hard object has entered the wash module. When the object is ground up,the sound should stop. If the noise persists after a complete cycle, call repair service.
Dishwasher won't fill
Water valve is turn off. Check if the water valve is turn on
Door latch may not be properly seated. Make sure the door is closed
Range Troubleshooting
The oven will not operate
Is there power to the range? Are the igniters or burner holes blocked? Check the switch fuse or circuit breaker.
The surfer burners will not ignite
Is there power to the range? Are the igniters or burner holes blocked? Are the burner rings and burner caps seated firmly? Check the switch fuse or circuit breaker. Check that the igniter is clean and the burner holes are open and clean of any residue.
The burner ignites but switches off when the knob is released
The burners have flame failure devices fitted as standard. Therefore, after lighting the burner, keep the knob pressed for a few seconds to deactivate the flame failure device.
The ignition candles are sparking continuously
Is the cooktop wet from cleaning or a boil over? Turn off the electricity supply and thoroughly dry the burner components and igniters.
The control knob are getting too hot
Are you cooking with the oven door open? Keep the oven door shut when not in use or when grilling/broiling.
A control knob is loose on its shaft
The knob retaining spring clip may have been damaged. Call our service department for advice and a replacement if necessary.
Food is cooking too quickly
Are you using a convection mode? When using a fan-assisted oven cooking mode, it is recommended to reduce the cooking temperature by 70°F (20°C) compared to conventional cooking.
Food is not cooking evenly
Are you cooking large amount of food or are you using large bakeware? Air needs to circulate through the oven for even cooking. Remove the grill pan from the oven when not in use and always allow a gap on all four sides of dishes. You may need to turn your bakeware during the cooking cycle. Oversized baking sheets, roasting pans and cakeware will act as a baffl e and prevent hot air from moving evenly around the cavity. Choose cooking equipment that allows a minimum of 1 inch ( 2,5 cm) space on all sides to allow the free movement of heat inside the cavity.
Grilling in the oven is slow
Have you selected the correct function?
The fan continues to run after the oven is switched off
This is normal. The cooling fan may run on and off for up to 30 minutes after the oven is switched off to keep the controls cool.
Refrigerator Troubleshooting
Malfunction message
A malfunction is usually indicated by a message on the display. Problems that cannot be solved by the user are signaled through a malfunction code.
The refrigerator or the freezer does not work
Is the appliance connected to the electrical power supply?
Is electrical power available at the electricity socket?
Is the Unit button activated?
Is the unit in ‘Demo’ Mode?
The refrigerator or the freezer is warmer than usual
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Is the unit in ‘Demo’ Mode?
The appliance remains in function for a long time period
Bear in mind that during very hot weather and with very high temperatures in the room it is normal that the compressor remains on for prolonged periods of time.
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Check that the doors are closed and that the food or containers do not obstruct the perfect closure of the door.
Is one or more compartments in Shopping Mode?
If you hear unusual noises
It is normal to hear noises from the ventilators or compressors during operation or during the defrost phase.
Noise could be more marked depending on the position of the appliance and the surrounding environment.
Condensation inside and outside of the refrigerator
If the climate is very humid, the formation of condensation is normal.
Opening the door or drawers for prolonged periods of time can contribute to the formation of condensation.
In any case, make sure that the doors are always perfectly closed.
Unpleasant odors inside the refrigerator
Clean the appliance completely according to the instructions.
Hermetically cover all the food. Do not conserve food for prolonged periods of time.
The doors are difficult to open
The appliance is designed to ensure a fully hermetic closure. When the door is closed, a vacuum condition can occur: in this case it is necessary to wait a few seconds until the pressure balances before opening the door
Bertazzoni Appliance Troubleshooting
Bertazzoni appliance problems
Bertazzoni appliance broken
Bertazzoni appliance issue
Bertazzoni appliance difficulty
I have been using a Bertazzoni MAS30 4 GAS XT stove since July of 2010 and have had no problems with it whatsoever. A couple of tips: The oven door must be ajar to ignite the oven. The oven temperature in normal mode takes about 10 minutes to balance to the right temperature. Mine is dead on. Turning the burner knob all the way to the left will Not give you the lowest temperature. Watching the flame and turning it to the right to close to the off position will.
"This fridge looks great and has a good amount of space inside. The draws on the bottom are convenient but the space is limited. The ice box takes up half the freezer on the top drawer. Also, it produces ice but no water and lastly and most annoying is that all 4 handles become loose. You have to screw them in place every so often. This shouldn't be happening on a 3000 dollar fridge!!"
"Beautiful looking refrigerator. I highly recommend hiring a certified Bertazzoni tech to install panels. We had our first set of panels ruined by improper install, and other installers walked off the job because there aren't a lot of instructions for panel install. From what i've learned Bertazzoni's panel attachment process is much more difficult than other premium brands (i.e. thermador, subzero). So find someone familiar with the brand to save headaches on the install."
The capacity and adaptable storage make for a great chiller space, even if the door pockets are a little too big for UK-sized bottles. The interior lighting is top-notch. The two-drawer freezer is rather compact by comparison and its lighting does little of use. However, its freezing and fail-test performance are outstanding, and the ice cube maker is a nice touch.
During our kitchen remodel, we wanted matching appliances so we purchased this Bertazzoni DW to go with the microwave, gas cook top and oven. It is a large capacity dishwasher that works well and is much quieter than our old dishwasher. It is a very clean design.
We love this product because it’s quiet, long-lasting, and effective. It has a unique movable silverware basket that we haven’t seen in other models, which allows you to reposition it to free up more space for pots and pans. You can also choose the ‘quick wash’ option, which reduces the wash time to one hour,” she says. “The only thing we didn’t love about it is that it can be awkward to load the silverware basket when it’s placed in the door
Has been a great dishwasher for 2+ yrs so far. Cleans dishes very well and quiet. As the previous reviewer said the controls can be mystifying, but once you learn the proper procedure not a problem
This is an elite stove and oven. It works perfectly & looks better than any appliance I have ever seen! There is NO leakage whatsoever and the fan, both in regular usage as well as convection use is perfect. The oven temperature goes to the set temperature in about 15 minutes and is pinpoint accurate. The dual burner is a Godsend and yes, it cooks better than any stove in either the commercial or residential world. Well worth the money! If you are serious about cooking, this is the stove to purchase.
"I was looking for quite a while for a fridge that would fit under the kitchen cabinets in a normal condo. Nowadays everything is oversized. I literally had to go to the store with a ruler to measure the fridge in the back, as the manual is giving the total height including the hinge. So the fridge fits perfectly under the smaller cabinets. I like the design, the fridge seems to be a lot quieter than the old one but I hear it at times; not an issue. The ice box is perfect for us, although we don't use ice in our drinks, at least not that often. I like the design and overall I am happy with the purchase. I did not read the details of setting different temps I just pressed the 'ECCO' button. I like the simplicity of it. I like the fact that there are not too many of those fancy electronic screens which I personally don't find useful. Moreover, I like the European products."
Great looking counter-depth refrigerator. Efficient storage. We are happy with that. In an unexpected twist, it showed up without handles. The Best Buy web site shows it with handles, and nowhere in the description or specs does it say otherwise. Pacific Sales was also unaware of this oddity, but they made it right and are sending me handles at no cost.
Purchased for new construction - plumber to install this week so we have not used but looks amazing. Will update after we use.
Wanted matching appliances for our kitchen remodel. Bought the Bertazonni pro style stove and wanted a matching dishwasher so also bought the dishwasher. Have only used once but very impressed by first use. Had another top of the line brand and controls weren't easy to use. Not true with this one. Simple, but with enough choices to still give a variety of options. Most of all so quiet can barely hear running. Also first dishwasher with light inside, great feature.
the Bertazzoni cooktop/range is fabulous. Four burners each of which has a totally different output. Once calibrated the adjustment screws on the control valve, we can really use each burner differently. Two very LOW simmer burners...and the double burner can make a wok really smoke!. Most complaints will be because the burner levels aren't properly adjusted. Quite easy to do if one reads the installation/user guide, but if not done, then will get a LOT of unhappy people. My wife misses a self clean oven...but once calibrated, it holds its temperature well
I have had my Ferrai Red 30 Pro-Style Gas Range for two years now and I am still in love with it. I cook everyday, and 3 of my twenty-something children also cook on it. Everyone loves everything about the Bertazzoni. It is both beautiful "form" and wonderful "function." The standing joke in my house is" "When Mom dies, who will get the Bertazzoni!" I could not be happier with this appliance.
We have had a Bertazzoni oven for, it must be, a quarter of a century and never needed servicing. Today the oven light went out consistently after 30 seconds beyond ignition and release after the prescribed safety period of 10-15 seconds. I called the service department and talked to Tracy and she said: "Unscrew the two Phillips screws on the front of the bottom shelf, push the shelf forward and then pull it out, and clean off the thermo-coupler behind the ignition." I did what she said, even though the thermo-coupler didn't seem dirty, and - hey presto - it now works fine. Thanks, Tracy. The number I called was 866-905-0010.