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Bertazzoni Range Warranty
TWO YEAR LIMITED WARRANTY
The warranties provided by Bertazzoni in this statement apply exclusively to Bertazzoni appliances and
accessories sold as new products to the original owner by a Bertazzoni authorized distributor, retailer, dealer, or service center and installed in the United States and Canada. The warranties provided in this statement are not transferable and have validity from the date of installation.
COVERAGE INFORMATION
Bertazzoni will repair or replace any part which fails or proves defective due to materials and/or
workmanship within 2 years from the date of installation and under conditions of normal residential use. Repair or replacement will be free of charge, including labor at standard rates and shipping expenses. Repair service must be performed by a Bertazzoni Authorized Service Center during normal working hours.
COSMETIC WARRANTY
Bertazzoni will cover parts showing cosmetic defects in material and workmanship for thirty (30) days from the date of installation of the unit. This coverage will include scratches, stains, and surface imperfections on stainless steel, paint, and porcelain, with the exclusion of slight differences in color due to materials and painting/enameling technologies. Exclusions are labor costs, B stock items, out-of-box appliances, and display units.
HOW TO OBTAIN SERVICE
To obtain warranty service please contact Bertazzoni Customer Service at the numbers below and provide the model number, serial number, and date of purchase. Save proof of original purchase or of original installation to establish warranty period. Copy of the product serial tag is affixed to the back cover of the instruction manual.
WHAT IS NOT COVERED
1 The product used in any commercial application
2 Repair services provided by other than a Bertazzoni authorized service agency.
3 Damage or repair service to correct service provided by an unauthorized agency or the use of unauthorized parts.
4 Installation not in accordance with local electrical codes or plumbing codes.
5 Defects or damage due to improper storage of the product.
6 Defects or damage or missing parts on products sold out of the original factory packaging or from displays.
7 Service calls or repairs to correct the installation of the product and/or related accessories.
8 Service calls to connect, convert or otherwise repair the electrical wiring and/or gas line to properly use the product.
9 Service calls to provide instructions on the use of a Bertazzoni product.
10 Repair service due to product usage in a manner other than what is normal and customary for home use.
11 Replacement of wear and tear parts
12 Replacement of glasses and light bulbs if they are claimed to have failed later than 30 days after installation and in no case later than 4 months after the date of purchase
13 Defects and damages arising from accident, alteration, misuse, abuse, and improper installation.
14 Defects and damages arising from transportation of the product to the home of the owner.
15 Defects and damage arising from external forces beyond the control of Bertazzoni such as fire, flood, earthquakes, and other acts of God.
In case the product will be installed in a remote area, where certified-trained technicians are not reasonably
available, the customer will be responsible for the transportation costs for the delivery of the product to the nearest authorized service center or for the displacement costs of a certified trained technician.
Bertazzoni does not assume any responsibility for incidental or consequential damages. Some states do not
allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state or province to province.
SOURCE: https://us.bertazzoni.com/media/userfiles/files/warranty_card.pdf
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I have been using a Bertazzoni MAS30 4 GAS XT stove since July of 2010 and have had no problems with it whatsoever. A couple of tips: The oven door must be ajar to ignite the oven. The oven temperature in normal mode takes about 10 minutes to balance to the right temperature. Mine is dead on. Turning the burner knob all the way to the left will Not give you the lowest temperature. Watching the flame and turning it to the right to close to the off position will.
This is an elite stove and oven. It works perfectly & looks better than any appliance I have ever seen! There is NO leakage whatsoever and the fan, both in regular usage as well as convection use is perfect. The oven temperature goes to the set temperature in about 15 minutes and is pinpoint accurate. The dual burner is a Godsend and yes, it cooks better than any stove in either the commercial or residential world. Well worth the money! If you are serious about cooking, this is the stove to purchase.
We have had a Bertazzoni oven for, it must be, a quarter of a century and never needed servicing. Today the oven light went out consistently after 30 seconds beyond ignition and release after the prescribed safety period of 10-15 seconds. I called the service department and talked to Tracy and she said: "Unscrew the two Phillips screws on the front of the bottom shelf, push the shelf forward and then pull it out, and clean off the thermo-coupler behind the ignition." I did what she said, even though the thermo-coupler didn't seem dirty, and - hey presto - it now works fine. Thanks, Tracy. The number I called was 866-905-0010.
I have had my Ferrai Red 30 Pro-Style Gas Range for two years now and I am still in love with it. I cook everyday, and 3 of my twenty-something children also cook on it. Everyone loves everything about the Bertazzoni. It is both beautiful "form" and wonderful "function." The standing joke in my house is" "When Mom dies, who will get the Bertazzoni!" I could not be happier with this appliance.
the Bertazzoni cooktop/range is fabulous. Four burners each of which has a totally different output. Once calibrated the adjustment screws on the control valve, we can really use each burner differently. Two very LOW simmer burners...and the double burner can make a wok really smoke!. Most complaints will be because the burner levels aren't properly adjusted. Quite easy to do if one reads the installation/user guide, but if not done, then will get a LOT of unhappy people. My wife misses a self clean oven...but once calibrated, it holds its temperature well
