Outdoor cooking is a global passion; they just make it complete with their griddles and accessories. Back in the day, they dreamed of creating the best outdoor cooking experiences for large groups or families. For decades they relied on grills and other appliances to promote this joyful moment, but let's be honest, every time something seemed to be missing. When they’re barbecuing outside the rest of the family is still locked in the kitchen preparing other dishes. It's not the ideal experience.

Gas Grill Troubleshooting

My Griddle Top is Warping 
Since Blackstone Griddles are made from steel, the metal will contract and expand when the griddle is heating or cooling. This can cause your griddle to warp a little. It’s quite normal for this to happen during your first cook, but it is generally temporary and should flatten out once you begin to use your griddle more. 
It is recommended to cook on your Blackstone Griddle 10 times to get the griddle top used to contracting and expanding. Although it may be annoying, minor warping shouldn’t affect your grilling experience. 
If your griddle top is warping considerably and it is in fact affecting the performance of your Blackstone Griddle, you may have to order a replacement top. 

My Griddle Isn’t Getting Hot 
Regulator: All regulators have a safety feature that can slow down the release of propane gas if the propane tank is left on. To reset this regulator, turn everything - including the propane tank - off. Then, you can go ahead and unhook the regulator from the propane tank. 
Air Gate: If the regulator trick doesn’t work, you can try adjusting the air gate. Every burner features an air gate that controls the air to gas ratio. You can slide open the metal gate by loosening the tiny silver screw. You can play with the adjustments until you find a setting that works for you. Simply tighten the screw once you do. 
Defective Regulator: If the above options don’t work, chances are you’ve got yourself a faulty regulator. You can either contact Blackstone customer service or order yourself a replacement part. 

My Griddle Top is Peeling 
It’s possible for the seasoning on your griddle to begin peeling. Usually, this is caused by the seasoning drying up and peeling off. It could also be caused by too much water when cleaning your Blackstone Griddle. 
Thankfully, it’s a simple fix. All you need to do is scrape off the old seasoning and season it again. You can use a metal-edge scraper to remove the old seasoning. 
For difficult bits, you can use oil and a griddle stone to get rid of it. Once finished, scrape off the oil and give the griddle a good clean. Then, you can go ahead and re-season your griddle top. 

My Griddle Top is Rusting 
Thankfully, this doesn’t mean your griddle is ruined! You can restore your griddle top and safely remove the rust. Blackstone actually has its own Griddle Refurbishment kit ready for you to use. 
Always remember to season your griddle to prevent future rusting! 

SOURCE: carnivorestyle.com