We have a Bosch dishwasher (model SHX5AVF5UC/22) that is about 2 years old. It stopped working and I called the 800 customer support to get a repair tech. The lady I spoke to spent almost 30 minutes talking me through troubleshooting and performing a reset of the appliance. By the time we were done, it was working perfectly again. Most companies would have just had a repair tech come out and charge a bunch of money. Not Bosch. Next time we're in the market for another appliance, it is Bosch all the way. I was very surprised by the customer support and the helpful attitude from their representative.

My dishwasher was damaged during a lightning storm. I initially contacted customer service who gave advice, which made no sense (add rinse agent??). Called their local service rep. Service rep contacted their tech department upon arrival at my home & was advised regarding what part to order. Service rep returned, installed part, didnt work. Rep contacted their tech dept. again and was told that was the wrong part & to order another. I had to pay for the wrong part & service call to install it. Service rep installed 2nd part, didnt work, returned it. Service rep came again & installed replacement part, didnt work. Service rep took my dishwasher to his shop and worked on it. After 4 months, without a dishwasher, and a final bill of just under $500, my dishwasher still does not perform at 100% capacity. Contacted Bosch to at least be reimbursed for the wrong part & service call to install it and they said, Turn it in to your home owners insurance company.

Recently I was given a yr-old Bosch dishwasher. The person who gave it to me was re-doing her kitchen and it was white. She was now going SS but she said it never cleaned properly. Knowing she was not one to scrape her dishes, I thought that might be the issue. Over the course of 15 yrs, I have had various Bosch dishwashers and they were notorious for leaving food behind. I figured by this time the problem would be fixed...wrong. The only way I can get clean dishes is to thoroughly wash everything before I put them in the machine and even then it doesnt guarantee anything. Its almost like it makes its own grime. I clean all of the multiple filters between each use. I make sure the spray arms are clean and moving. My hot water is at 140, I use Cascade Complete. It also takes forever to run a cycle 2 hours to get dirty dishes. My $199 Maytag with 1 wash are cleaned better than any of the Bosch Ive had. It is however very quiet.

Just as some other reviewers stated, my dishwasher door wouldnt close after one week and have been in limbo between Best Buy and Bosch. Bosch and their factory authorized technician said it is Best Buys installers fault and need a second opinion as to whether to fix or refer back to Best Buy and have referred to another technician. Bosch stated that they cannot take responsibility if its an installation related issue. You would think that Bosch would take responsibility for their product and then take up any installation and other problems with the retailer. But you would be mistaken. AVOID BOSCH APPLIANCES.

My husband and I had to replace our Dishwasher 3 times due to the lock not staying locked. We are now looking at Dishwasher # 4. I am not happy. It is time to do recall on this model. Silence Plus 50 DBA. Picture is me keeping door closed so my dishes can get washed. How can you be called the best when this happens to your customers so many times.

This dishwasher has had a smell in it from the time that I installed it. It has water below the screen that is always there. I have tried different soaps but does not seem to make a difference. What is the fix for this dishwasher?

Super please with this purchase. Been using it 6 months now, supplies our bathroom shower and kitchen sink. We take a shower with it no problem, however if my wife turns on kitchen sink hot water, temp drops substantially in the shower. This small units can really only handle one demand at a time... which is fine for us. We live simple, 600 sqft house. Here's the only tricky thing about it, and it's just a limitation of the size of the unit: the bath-tub water flow is too much to heat the water sufficiently, so I had to manually close my hot water valve to the bathtub about half way. This slows the flow of the water through the water heating unit and allows it to get hot enough to be good for bath temperature. So the bath tub takes a while to fill. Not a big deal for us. I did a lot of reading on different units and this one seemed to have the best reviews. Even if this unit died in a couple years, I would buy it again and re-install a new one.

For a kitchen renovation in May 2018 I purchased Bosch oven, stove, dishwasher, hood and refrigerator. The 1st day the on/off button on the range hood broke AND the icemaker fell out of the refrigerator. They were repaired at no cost. 8 months later the refrigerator lost power. Upon calling for service we were informed there were 3 authorized dealers in Westchester, NY and we needed to wait 5 days for a repair person. This is not a rural area. Crazy that there are only 3 contracted repair companies. If we called our own repair person the warranty would become invalid and we would have to pay for the repair/part. The person came and said they needed to order a part (computer board) from out of state which would take 5 days. Whatever happened to overnight service? 10 days later the refrigerator which was 8 months old was repaired. We noticed the oven took 2x longer than a recipe required. Upon buying an in oven thermometer we determined that even after following directions to preheat, the oven did not get to the temperature it was set for even after 1 hour. The icemaker works at a snails pace. It takes 24 hours to spit out 10 cubes. I get the sense it doesnt work right. I would NEVER recommend Bosch appliances and I am VERY disappointed I purchased these products. THE WORST.

I have a bunch of these in a commercial strip mall I own. They work very well for bathroom sinks and are easy to mount and set up. I have had one failure with this brand and that was after 8 yrs of use. This wouldnt supply a shower but is great for light use and you dont have to find space for a tank or worry about it always heating water and wasting electricity. These units only energize when the hot water is being used.

Very poor quality. Combo oven/microwave broke down 3 times less than 2 years after purchase. Parts take up to 3 weeks to come in. Have a warmer which broke-down 1 week after purchase... Customer service is lousy, never call to give status... Go away running. Says German but in fact make in China.

Dual Fuel Slide-In Range - When I first started cooking on my new range, I was very excited. Within the first month or two, I noticed the porcelain rings around the burners had melted some and begin to look like lava rock. I bought a 4-year extended warranty but I was told by Lowes to call Bosch. I then spoke to a female person in California who was very rude, and who informed me I probably spilled something while cooking - end of a very rude conversation. Lowes didnt really help either. I have since not considered Bosch for every time I use the stove, I see defective parts. Ive just started to email this past year and thought I would put my 2 cents in.

My father purchased a Bosch tankless water heater about 18 months ago. He had a professional plumber install the tank to the specifications that the factory mandates. The unit never did work properly. After hours on the phone with tech support listening to every reason in the book why it wasn't "their" fault , and hundreds if not thousands of dollars spent on a plumber they still will not honor their warranty and replace the unit. The problem with the unit is that whenever you turn on the cold water to make the water warm instead of scalding, the heater shuts off completely leaving you with ice cold water. The factory techs tell us that there is not enough water coming into the unit. Ok easy fix right "just tell us how much water is required". O wait the "tech" isn't allowed to suggest anything like that. My father is so frustrated he wants to take the unit outside and shoot it with a rifle. If there is a class action we want in!!!!!! Bosch aquastar gwh1600 garbage

Have a common problem (per Google search) on a dishwasher and have been quoted seven days before an engineer can visit a central location for a machine under guarantee. On complaining told that the one day of public holiday was at the root of the problem. Not good enough and would not happen in Germany. Avoid this is the second machine to have serious problems within a couple of years of purchase. Never again.

The oven door only closed all the way in the first few months. After that, it doesnt close all the way and is only getting worse. We went online today to figure out what to do. I bought the oven Bosch HGS7282UC and it looks like many people have had this problem.

Bosch tankless water heaters, powered by natural or propane gas, are the most popular type for water heating, but the company also offers types and models that are very attractive to buy too; small and tankless electric models, point-of-use tank-type and gas boilers.

A lot of time and $$ spent trying to purchase a new motor control module. Not Available! Anywhere. Sent mine out to be fixed - not able - parts not available. We now have to throw out a perfectly good washer and dryer stackable unit (3 yrs old) because of the part. Has anyone else had this problem? What a waste of money! (let alone the environmental aspects). Off to spend $2,000.00 - not on Bosch!!!

The refrigerator was brand new and a near out of box failure, working less than 24 hours. On 4/23/15 When I first contacted Bosch, the care rep advised the first available appointment was 8 days later, May 1st between 12-5. When my husband called, frustrated, to see if there was any earlier availability for someone to come out, there was nothing in the system. The next earliest time became 4/28, where the technician found it needs a new main board and inverter. I have gone back to Goedekers Appliances, where I bought this thing asking that they pick it up, refund my money and I will buy something else. They maintain I must work through Bosch. Bosch on the other hand, called me once to promise a decision by last Friday (5/1/15) and never called me back. We have medications for family members that must be refrigerated not to mention the substantial loss in food that spoiled. None of this apparently matters. I had to threaten spreading the news, going to the press, Facebooking my story to finally get to a supervisor. I think when one has an out of box failure, it is reasonable to expect that someone will be out within the week to resolve any and all issues, whether that be a full replacement of the fridge, a loaner fridge or what have you. As this circus has taken this long with my having to stop my work day to project manage Bosch for status, what I had been asking for since 4/28/15 is either a full complete refund or a brand new Fridge. Being ignored thusly, today, I demanded a full refund from Bosch and for them to get this thing out of my kitchen by COB today. Suddenly now they can get a technician out today! I said yes, get your tech out here to take this fridge and provide me a full refund. Your time to repair this thing has passed. Get it out of my kitchen. And I hung up on ** supervisor in customer care at Bosch 800-944-2904. So he called me back, confirmed my name and hung up on me! NOW THAT IS GREAT CUSTOMER CARE!!! When I buy most anything, even a car, within 24 hours, I can get a full refund. If I buy a bad pair of pants, I get better service. Very angry.

Dishwasher cleans very well. I never prewash my dishes. It is quiet also. I am very pleased with it. Sometimes I overload it but it still gets all the dishes and pots and pans clean. I have had no issues and it is 10 years old now.

My new 500-series dishwasher produces huge clouds of toxic and awful-smelling air--and this from the very first wash. I hired a service person to come in and check the installation. That was perfect. Dishes appear to be steamed rather than washed. Every coffee cup looks dirty when I remove it despite using the 10-minute rinse cycle on days when I do not run the wash. Everything is sopping wet. The smell from the insulation around the unit to keep it quiet, Ive read is so noxious, that it assaults anyone who comes into the kitchen. Even when the washer isnt running, it stinks. Ive tried leaving the door open so that the water can evaporate and things can dry. I have come to avoid the kitchen and find myself eating out and bringing food in rather than generate dishes. Bosch did not respond to my complaint. I regret purchasing a Bosch and Im angry that its off-gasses have pushed everyone out of the kitchen.

The best customer service. I did my whole kitchen in Bosch and I had several problems with my appliances and they right away and replace the parts at no charge even past the warranty period if the fault is not yours. I bought a stainless steel fridge from Best Buy and no one told me that I had to clean it with only soap and water. Anyway the surface got completely damaged and they agreed to come and change all the doors of the fridge for free. Now that is customer service. I will only buy Bosch from now on. Forget the Korean brands with zero customer service

I remodeled my kitchen in July of 2011. I got a gas stovetop and the vent is the Bosch 10282541 downdraft system. This is approx. $1,200 and has never worked for more than a month at a time. Currently, its not working, and Bosch will not repair it. I contacted Bosch in October of 2011 and they gave me a name of a company to work with. They came out, assessed the problem and after 6 weeks of no contact, no update, no fix, I had to contact Bosch and get another name of a company to fix the problem. Again, after weeks of delay, they came out and fixed it.And after 2 months, the vent broke again. They were in the process of fixing this, and again, it was delayed due to a back problem with the repairman. They did a partial fix, but then needed more repairs - and Bosch said the time was out for the year of in-warranty repair. During the first year this was installed, it was not working more than it was working. On Thanksgiving and every major holiday, I was without a fan. I contacted Bosch several times, and they promised to have a supervisor call me back, but that never happened. I have resolved to not buy Bosch appliances ever again as my fix.

Bosch washing machine. Plenty of washing programmes. Good value for money. Quick wash is excellent. I have had the machine over ten years and would buy the same make again. Energy efficiency, brand reputation and price. Dryer would be a different purchase. I would look around and see the best one on the market so do not dry as well as others. A product that does not start to rust within the first twelve months, and no paint chipping and find out cost of spares. Some makes are expensive to repair. Very pleased with Bosch washing machine. I always get a clean wash. The one thing that does annoy me is the powder tray. This gets so black and over the years I have found weak bleach solution will clean the tray (when removed), but even this fails to stop the holes above the dispenser, becoming blocked with the black slime (caused by washing powder and plastic). I have had the unit replaced twice. I would like all manufacturers to try and resolve this problem. Rather expensive over ten years, but so far no other problems.

I love how quiet my Bosch dishwasher is. This is my second one. I had one in a previous house. The only thing I am disappointed about is that the rinse agent seems to stay on my glasses. If I opt not to put rinse agent in my dishwasher a light stay illuminated.

Purchased new Bosch dishwasher from Lowes. Took 2 weeks to be delivered from the Lowes warehouse. When installed by the Lowes plumbers, the panel showed electrical errors. The installers called Bosch Service, service person could only say it must be installed incorrectly. Lowes replaced. Did not know you had to clean the dishes before loading the dishwasher. After the first load, water stands in the bottom of the dishwasher and stinks. Cleaned as recommended by the owners manual. I did not know you would have to wipe the insides down also. Water still stands and stinks. We thought Bosch was an excellent product until now.

Tankless water heaters save you a lot in energy bills, fit into small spaces, and are built to last longer. This makes them advantageous than the traditional water heaters. Bosch tankless water heaters are some of the best in the industry, offering premium features like better performance, better durability, and Wi-Fi connectivity, too.

Cleans exceptionally well in efficient amount of time. Great basket layout. Quietest dishwasher we have ever had. Not even our dog is woken up. Able to program to start early morning and have clean dishes ready for breakfast. You get what you pay for with this brand.

I have a 13 month old Bosch fridge. The first time it needed service under the warranty it was hours of tracking someone down to do it. 12 months in, the ice maker stopped working. Impossible again to get through the Bosch telephone lines or chat lines. The lack of decent service totally negates what might be a good product. I wouldnt call this customer service; rather its customer disservice.

New home purchase with Bosch dishwasher and I have always heard good things about them....Wrong! The rack does not connect to the door and falls out all the time...breaking dishes! I cant believe Bosch would allow this, as it is a major problem! I get angry every time I load and unload the darn thing and would never purchase another no matter how well it would clean! It does a decent job cleaning but if the dishes break, whats the point?

My daughter and son in law bought a new home 7 years ago and bought top of the line appliances. They no longer had their washer with 3 children to do laundry and the front panel cracked. They had a service man come from Midland appliance around 11 times to change this panel. My daughter and son-in-law work. So someone had to be available to let the service man in. I complained and thought it fair for inconvenience plus unacceptable poor quality of a washing machine. Bosch didnt seem to care. So this story ends with I would not purchase any Bosch appliances when I had to replace mine and my daughter has purchased the same set of course newer and it is DEFINITELY not a Bosch. Service was good from Midland but Bosch would not stand behind their name. I tried to help them as very busy parents with identical twin boys and a beautiful granddaughter.

Bosch SHE53TL5UC/02 dishwasher has been awful. The controls get locked up and wont finish cycle. It will not clear even if the power is removed. The first machine was replaced two months after purchase. Now, 11 months later, the replacement unit is locked. A product with obvious electronic flaws.

We have had 2 warranty claims and repeated problems with the cleaning performance of the machine. For the past year, we have complained and Bosch blames that the poor cleaning is due to the removal of phosphates from detergents. We get a white film on glass and silverware, food left on dishes, and dishes remained greasy. We have tried all of Boschs suggestions but to no avail. We have had the machine for 3 years. Now, we are washing dishes by hand.

We upgraded our kitchen 5 years ago and went with Bosch because they were supposedly high quality appliances. We bought a Bosch built in oven/microwave appliance and did a custom rock wall around it. The appliance failed with 1 1/2 years. Bosch was not easy to deal with. We could not get a Bosch repair person because they refused to travel into the county side. Bosch did replace it with a slightly different size unit, so we had to adjust our wall. Now 3 years later this unit has failed. I have been put on hold for over 2 hours with no one answering the phone. I have emailed and received no response. We have wasted our money and time dealing with this company.

Bosch dishwasher bought Dec 19, 2014, died Jan 19, 2015. Has 1 year warranty.. Maybe set in the computer? $300 for repair, whats next?

Our dishwasher caught on fire and we found out it was under recall. We are eligible for a 40% off rebate towards a new Bosch dishwasher. But, after 6 phone calls, I still cannot get this form (which I need when I place an order). No one can offer any help besides supposedly emailing the form again. Now Im wondering if we should even get a Bosch at all. So, we have been without a dishwasher for a week. It will be at least another week (probably 2) because the whole process involves snail mail and placing an order online.

I have had 6 repairs on my bosch dishwasher in 4 years. The management does not stand behind their product. Do not be fooled. This is not a high end reliable company. Stay away.

2015 Bosch 800 Series Refrigerator B22CT80SNS. We purchased the Bosch 800 Series 36 counter depth refrigerator in August of 2015. The ice maker failed after 18 months and we paid to replace it. On or about April 21, 2019 the gas lines went (while we were away on vacation). They are located in the walls of the unit and warranted for an impressive two years. We have had a repairman out who told us that they, in fact, cannot be repaired. Therefore, our less than four year old $3145.98 refrigerator needs to be thrown out! We contact Bosch service who is willing to replace the unit for $900 plus tax after an extensive debate. They have generously agreed to have the new unit delivered and left in our driveway. There will be no install or haul away. We must do this ourselves. Therefore we are expected to carry the old unit down 15 stairs, the new unit up 15 stairs, or pay someone to do this.There will be no compensation for the $400 of meat and groceries that we lost while away on vacation. We are being prorated on a 10 year life expectancy for an expensive, high end, appliance at the retail rate. My research shows that 14 years is average lifespan of a refrigerator. I fondly remember my 30 year old Hotpoint refrigerator growing up. I dont think anyone would have treated a consumer this way years ago. I hope that after this is submitted, we are offered a fair replacement deal. I would love to be able to write that we had a positive outcome after all. It doesnt look promising.

Front door handle has design flaw and has cracked on both sides where the buttons are and now needs replaced. It has broke in a third area and is attached to the wiring so it will cost. I am concerned this will continually be a problem after repaired as it has broke with no little kids in the house that do not abuse the dishwasher and it cracked just under the year mark. Very disappointed. Now cracked and have to replace year and 8 months...

I would give a negative start if it was possible. My Bosch microwave began turning on by itself. I purchased it with a paid warranty. I called Bosch in early February and they set up a time for someone to fix it in early March. The Bosch repairmen came and said he fixed it, however, the issue reappeared moments after he left. I called back. They set up another appointment and the repairmen did not show up when he was supposed to (of course they never gave me any notice). I called back and set up another appointment. Of course, the repairmen never showed up. I called Bosch and complained to a manager (who was the rudest manager I ever spoke with). He set up another appointment. This time the repairmen actually showed up with the parts but then informed me that the parts they ordered wont fix the issue. So they had to order different parts.So I set up another appointment for today. Surprise surprise, the Bosch repairmen never showed up (again with no notice). In summary, during the past 5 months, I have set up 5 appointments and have had 3 no shows (without any notice). I have complained to Bosch US, Bosch UK, and Lowes. I filed a formal written complaint to Lowes. I have spent over 15 hours calling Bosch. I have complained to 4 managers to no avail. 2 managers were supposed to call me back but they didnt. I am at a loss for what to do. Now all I want is my warranty money back or a new microwave. Can anyone help me????

I bought a Bosch refrigerator because I absolutely LOVE my Bosch dishwasher. I paid $2000.00 and the icemaker/water dispenser was defective the day it was delivered. That entire unit had to be replaced, which took a month. Less than 3 months later, the icemaker conked out again and had to be repaired. The culprit this time was a frozen fill tube. This was in June 2015. In October/November 2015, the icemaker started overfilling at random times. In December 2015, the icemaker simply quit functioning altogether. I called Bosch on 12/16/15 to report the problem -- third time with the icemaker -- and requested they just replace the refrigerator, as it is obviously defective. Also, Bosch could not even schedule a repair for the refrigerator until 01/04/15, and the warranty expires on 02/15/2015. I have never had any major appliance experience problems within the first year of service, let alone be delivered defective. The rep. told me shed forward the complaint to management and I should get a decision by the end of business. No one called me that day, or the next day, or the next day, either. So I called them back and had to wait more than 30 minutes before getting a live representative, who told me that managements decision -- which had been made the day before -- was that I should just get the unit repaired again for the third time for the same issue, and that if and when it happened AGAIN, THEN theyd consider replacing the refrigerator. As I pointed out, this would MOST LIKELY occur AFTER THE WARRANTY EXPIRED, so I would be on the hook for the cost of repairs by that point. The rep. assured me that Bosch would simply extend the warranty, based on my documented repair history. (Yeah, when pigs fly.) I requested to speak to a supervisor, but none were available. When I said I would file a complaint, the representative threatened to release the line -- hang up on me. This was after I had spent more than 45 minutes just that day on the phone trying to resolve this issue with BOSCH. I would never consider buying another BOSCH refrigerator in my entire life. This is the only refrigerator I have ever bought in the last forty-four years that has EVER given me any problems. Unbelievable. Dont buy one. LEMON.

About a year ago, I moved into a new home and wanted a new refrigerator to match. There were other brands that had similar features that were considerably less expensive, but I assumed that the Bosch would be of a higher quality that would justify the additional expense. Recently some water spilled on the bottom shelf and some of it seeped through the crack and the front of the glass and settled on top of the stringer holding up the glass shelf between the crisper drawers. I tried to figure out how to pick up the glass so I could dry it off but couldn’t find a way. I assumed that it would evaporate and not be a problem but that didn’t happen. Instead, it collected dirt and mildew. I have again tried to come up with a way to pick up the glass so I could clean it, but gave up and called customer support.I asked the girl there if someone could give me instructions as to how to pick up the glass to resolve my problem. She asked my name and apparently checked the computer to find out that my one year warranty had recently expired. She told me that all she could do was send out a serviceman and that would cost me $129. I told her that I didn’t need a service call and just wanted someone to explain to me how to get under the glass. She again said that she would have to send out a serviceman for $129.I told her that it seemed that it was a poor design and appeared that they were intentionally trying to make money by sending out a serviceman. She said “yes”. This caught me by surprise so I asked,Are you saying that you intentionally designed it so you could make $129 by sending out a serviceman. Again, she said “yes”. I spent extra money to get the Bosch, thinking that it would be of better quality with better customer service. I won’t make that mistake again.

We purchased the Bosch microwave/speed oven (800 series) with an extended warranty along with several other Bosch appliances during a kitchen remodel in 2016. During the two years we have owned the appliances, the microwave has broken down three times. Boschs customer service has been atrocious! Many weeks waiting for an appointment and then more time waiting for parts and subsequent visits from a repairman. Most recently, the control panel was completely replaced on 8/17/18. This has been a horrible experience made worse today when I discovered during a baby shower that the Bosch warming drawer installed under the oven units had been damaged during the repair to the microwave! Never again will I recommend or purchase a Bosch product.

I called in Bosch Home at 800-578-6890 mid February. My dishwasher stopped sanitizing after wash. They were very nice to me over the phone and set an appointment with a Bosh tech. On February 23, 2012, he came to my house and told me what I have to change (control panel) and charged me $305. He said that he fixed the problem and left. The same day (evening), my wife came the house to try the dishwasher—same problem. I called Bosch again and they sent back the same tech. Why doesn’t he know his own product? He was constantly on the phone with his supervisor. After he said what the problem was and that it cannot be fixed, he left. I called Bosch again and asked them what we planed to do. Rep from Bosch Home said that they switched company that’s making control panels for them and said that they will not be able to help me! I asked him if you are representing Bosch as a company with a big name and said this is not my problem if they change vendors. I cannot buy every 4 years a new dishwasher based on them saving on vendors! Also, I recommended him to just refund my $305 for the job that was never done. Customer service at Bosch refused to help me at all. Now, I am out of $305 and my dishwasher is still not working. I have to spend more money to buy a new dishwasher! I need help to resolve this matter. Thank you very much.

We bought our unit in February and had it installed in March, a month later. But the microwave component did not work from Day 1!!! We called the warranty support line and was given several repair shops to call. Some would not serve our area as we are out of the city. The third one on their list came out in April and verified that the unit was not working and needed two new parts. Upon returning to the shop, he confirmed that they would have to be ordered. Four weeks later, after hearing nothing, we called to find that the parts were not yet in. Less than a week later, now late in May, they arrived. They were installed and the unit worked on June 9th. We called to see about a warranty extension so that it would start in June rather than February. But they categorically refused. Bad unit, bad warranty service experience, bad experience with Bosch customer service.

We bought a Bosch dishwasher for about $700 shortly after the 2009 recall (dishwashers bursting into flames due to electronics issue). We thought that the quality issues were limited to a single electronic component, and previously the company had a good reputation.The dishwasher cleans dishes, so we should be happy, right? In the past year, the control buttons and the plastic countdown window have popped out one by one. Today is my second round of DIY repair. The reason for repeated button loss is now very clear - the front fascia panel is made of a thin panel of ABS. This is not just a decorative panel - the stress of door opening with every use is applied to the panel, which is now cracked. Because of a design flaw, the cracks propagate right into the button area - so I no longer have a way to keep those buttons from falling out.Parts are available on the Bosch web site - only $86 plus shipping for the fascia and the missing button. The replacement panel will have the same design issue as the original, so this may buy me a year, 2 years or three of intact dishwasher. For environmental and financial reasons, I expect a dishwasher to last about 15 years. I am very disappointed by the substantial repair time and cost caused by an under designed appliance part.The model number is she45m02UC/53 and the part of doom is panel-fascia 478810.

Bought both a Bosch Hedge trimmer and a Pressure washer with some money I had been given as a present. I, like many other people, had been brainwashed into thinking that German products were the best and that by buying Bosch, Id be buying a good product. Firstly, the Hedge trimmer seemed ok, used it once or twice until the third time it seized up and refused to work. I took it back to the shop I bought it from and was given a new one. That one too, seized up and blew the RCD in the house. The internals had fallen to pieces (cheap plastic). I took that back and got a Black and Decker instead. Worked brilliantly, and still does ten years on! Pressure washer next. Used once. Seemed ok. Not brilliant but average. Used a second time and the lance fell to bit spraying me in the face!!! Cheap and nasty plastics! Took it back and was given another one. Motor failed on that one after 2 months of average usage! Bosch? CRAP!

Machine does poor job of cleaning. Leaves residue of tiny particles of food especially herbs and greens. Have to go through load when cycle is done and rewash about half.

We just bought a Bosch dishwasher. It will not start and everything is connected as per the installation manual. I need some customer help. I have been on hold for a half hour. I give up and will return the dishwasher.

Model hmvp053u/01 Jan 2017. Bought 2018. Didn’t cut off. Burned up. Took 4 mo for Bosch to fix. Would not take back. Can’t read small numbers on control with light on. 2018 Bosch induction range. Numbers can’t be seen. Oven on multi-rack doesn’t bake evenly on convection. When door is opened for less than 2 minutes it takes about ten minute or more to get back to the baking temperature.

We bought our brand new home while the house under construction. Unfortunately, builder already bought the appliances. We checked online the review about bosch and all they said about them it CAME TRUE! HORRIBLE customer service, the microwave panel stopped working and when try to get a hold on bosch customer service was almost impossible. And when finally after and hours and a half they send me with a repair dealer which they were efficient. They ordered the part which arrive to their warehouse delivered from Bosch. A month after and when the technician came to install the part he found out was USED! And when the technician call to report that the REPRESENTATIVE FROM BOSCH was very RUDE which I experience that previously...Now my $5,000 dollars refrigerator it is starting to fail! DO NOT BUY BOSCH MADE IN CHINA NOT IN GERMANY!

This is the first oven I have had in years that holds it temp at the correct one, cleans like a dream and works the way I wish all my appliances worked. The interior is large enough for all of my large roasters which makes it easy to use.

A £500+ Bosch microwave oven (model HMT85GL53B) purchased only 2 years ago broke just 1 month after the 2 year warranty expired - and Bosch made no offer to help. You would expect such an expensive appliance to last well after the warranty period! We spent the extra money on the kitchen appliances as we thought that Bosch had a good reputation...and there we are! We are appalled at the quality of Bosch appliances and very unhappy with the way Bosch handled it. We wouldnt recommend the microwave / combi oven model HMT85GL53B to anyone, as it has broken so quickly!

I purchased a Bosch dishwasher in August of 2012. Model number SHX33RF5UC/64. It has the hidden integrated control panel. It worked well until a few days ago when it stopped draining. I called a local appliance repair company, which has fixed our appliances for 19 years. The repair person who came looked at the dishwasher and then decided they that they werent familiar enough Bosch dishwashers to work on it. I called Bosch, they agreed to pay for a diagnostic visit from one of their approved providers. The repair person took off the front of the dishwasher and drained it. They told me that they could not diagnose it without taking it back to their store. They werent sure if it was the pump, the control panel, or both. I asked how much it might cost and they advised me that it probably would be around 300.00. I asked if he thought I should buy a new dishwasher, because the repairs were so expensive and they only warranted the repairs for 90 days. He recommended buying a new dishwasher.So now I have a dishwasher that fills up, washes but doesnt drain. I hate to get rid of it, but if I get it repaired and breaks then Ill still need a new dishwasher. Shortly, after purchasing the dishwasher I bought the same one for my dad, because initially it worked well. Its really disappointing because I grew up with a KitchenAid dishwasher that worked for 23 years. In my experience todays KitchenAid products arent any better than any other major brands.

This product hasnt worked since day one. Customer service run around. Product has been worked on multiple times, told couldnt replace until worked on, now that the same code has come up again they say sorry cant do anything warranty up... (just one year) on a product that never worked to begin with. We bought extended warranty, still claims they take no responsibility and point blame to store bought from. Bosch delays all service calls for multiple weeks before coming and when the product broke 2 days after being fixed (supposedly), We had to wait again. They conveniently wont replace and then want no responsibility. This is the only review I have ever written and sadly I am unable to use my oven at all. This is very difficult as I have a family. 3,000 dollars is a lot of money to have a decorative storage unit. Please go with another company that will respect the consumer. I honestly dont know how this company is in business as we were dealing with the senior customer service representative, Courtney **, who completely disregarded the fact that this product was dysfunctional since day one. This company needs to reevaluate customer service and acknowledge that sometimes a product is faulty and you as a business need to stand behind your product.

If you arent an appliance repair person when you bought a bosch...you will be once you get rid of it. My Bosch dishwasher is 3 years old and has been serviced 5 times. I have had to repair it myself twice and paid hundreds of dollars in repairs by a technician. Its on its second drain pump and I am now ordering the third. I wouldnt recommend buying any bosch products. I am currently investigating purchasing another brand.

I purchased this Bosch dishwasher and had it installed by a licensed contractor in Sept 2015. I immediately noticed that the dishes were not clean and neither is the silverware. If you use the most powerful setting, sometimes they get clean IF I prewash everything. I find it ironic that this dishwasher is so quiet because it isnt doing the job. I would never purchase another machine from Bosch. I will go back to Whirlpool which cleaned large loads with no problems. The configuration of the racks is horrible. Cannot fit very many things in this dishwasher. I hate this dishwasher and it wasnt cheap.

It does not seem to dry outside well inside. I leave the door open at times to help it dry out. All other dishwashers I have had, have dried out inside when the dishes were dried. The dishwasher is so quiet, I sometimes have to check to make sure it is running, even though the buttons on the front tells me it is!

I have owned my Bosch dishwasher for 4 years. The first one I received was replaced and I lived with it. Sometimes I just want to cry at the poor job it does and other times I just wash the dishes by hand. I am not a plumber but I have learned to remove the wands and clean out the openings so the water can pass through. Yesterday I had a dinner for 10 guests and when I took out the fancy glasses they all had to be washed since they were not suitable for company. I am heartbroken about this purchase. Any suggestions?

Purchased dual oven for remodel. After using the cleaning feature for the first time, the upper unit would not heat. This product problem was noted online. Bosch rep was not helpful and basically said call a service technician.

I purchased a Bosch dishwasher Model SHP65T55US thru Appliance Connections online. The item arrived with no dings, dents to the box - nor on the outside of the dishwasher. It was installed. We were able to use it for approx two weeks and the door all of a sudden wouldnt seal. Called Bosch & they gave us service repair places none of which wanted to repair the dishwasher as according to every single one of them - Bosch does not pay them enough for warranty work. This process took about a month - where Bosch ended up making a deal with one of the repair places to have them come out and repair the door. In the meantime, I took out the top rack & could not get it back in again. So I thought I would let the repairman do it. He came & fixed the door but could not get the rack in. He told us that it is a warranty issue as the top of the dishwasher was bowed. Bosch refuses to admit it is a warranty issue - they said that it is inspected before going out. This was missed by Bosch, by Appliance Connections and by us - until a Boschs Certified repairman informed us that it was a warranty issue. Bosch insists it is a shipping issue - how can that possibly be when it was bowed on the INSIDE... with no dings, dents, scratches, anything on the outside of the dishwasher. Must be a miracle that shipping caused a indentation on the inside. WOW... Really.

Bosch refrigerator was purchased in 2005 and within the last two months had repairs of over $900. Ice maker not working, sensor not working, fan not working. Had to throw all my food away each time (four times). I grew up in Germany and Bosch was a top of the line product. Bosch, what happened to you, does your CEO not care about your reputation?

Love how quiet it is. Still learning the best way to load things. Wish it had another silverware bucket. Not the best with dishwasher pods. Overall happy with the purchase.

Bosch 800 44-Decibel Top Control 24-in Built-In Dishwasher. This is my first Bosch dishwasher. It is Super quiet, you know its running due to the led light that signs on the floor. It seems to clean very well. We use the cascade platinum pods and rinse aid on auto wash. All works fine. The annoying stuff, the power cord is like 8 long so you will have to replace the cord with a six footer unless your outlet is directly behind the unit on lower right hand corner. Salt for the water softener will have to be ordered online and shipped to you.

I bought this elsewhere about three years ago, and have to say at first I really didn't know what to make of it. It's definitely different from a conventional dryer. The drying cycle takes a little longer, and your clothes aren't bone dry when they come out. They aren't damp either. It's like they're on the edge of dry and they dry when you take them out of the machine. After getting used to it, I couldn't live without this dryer - love it. It's perfect for my situation, I happened to have a washer hookup and dryer outlet in my condo, but no vent. This is perfect. The little bit of water that comes out of your clothes will be pumped out of the machine and go down the drainage hose, or if you don't have that option I believe you can sponge it out. Give it a try, it's a great machine.

This is one of the few true slide-in ranges left on the market that overlap the counter on each side. The cooktop is powerful, with great temp control and flexible configuration. The oven bakes so perfectly and evenly, it made me realize what I had been missing for years with my old oven. The convection settings work great, as does the proof setting and the warming drawer. Best range I’ve ever owned.

Washing machine less than a year old - Just dont buy Bosch appliances. Their customer service? What customer service! One appliance repair company? Really! They came out the day of the big flood, took the back of the washing machine off, took a picture and left. That was May 13th. Today is the 4th of June, 2012. He was to arrive today having called me last Thursday to set up the appointment and he called me to tell me he just opened the box and has the wrong part. Really! Now, keep in mind that I had called him three times a day for two weeks leaving messages when his mail box wasnt full. Then he finally called me back and told me he didnt get my calls. Really! I give the Bosch Company an F for complete failure!

We purchased three Bosch products in December 2013: a dishwasher, and combo oven/microwave. (HBL 5750). Both the microwave and oven have malfunctioned to the point of being unusable. $200 later, we have a quote for almost $1000 to fix them, no warranty extension. Attempting to get Bosch’s attention and address what we consider a premature failure of their very expensive products has been an exercise in futility. Their representative asked for—and I provided—original documentation of purchase of these products and quote for repair. They responded by asking for the original receipt and repair quote on letterhead, despite the fact that I sent them the inside product serial tag for each item.The provenance if these products is NOT an issue, yet they continue to disavow responsibility. Contrast this to Grohe products: I called them about a failed soap dispenser and faucet, sent them the original order and my new faucet/dispenser is on their way!! What a pleasure to deal with them!! Bosch is NOT WORTH the price, they don’t stand by their products, they have terrible customer service and they are obstructive in trying to navigate their process. Don’t bother; you are better off buying domestic products. Contrast this to Grohe products: I called them about a failed soap dispenser and

My Bosch dishwasher has a clean design. With all of the controls at the top of the door. It is so quiet that you can stand in front of it and not hear it. It has a red light that shines on the floor to let you know that it is running.

Friends please do not go for Bosch brand front load washing machine. I made wrong decisions in buying Bosch washing machine. I bought it on 6/7/2016 for 25k and it is stopped working now as on 25/9/2018 in just 2 years and 2 months. Warranty period is 2 years. Service person visited the site on 1/10/2018 and inspected the machine and told drum and gasket has gone and needs to be replaced. The cost for replacement as they told first is 11800. After discussion with Bosch higher officials they have given 50% discount and now the cost I need to pay is around 6000. Investing 6000 in 2 years for service is not a small amount. People buy the product by trusting brand and my kind request to Bosch is do not sell this type of cheap quality products to consumers. My kind request to consumers is if you want to buy washing machine please do not go for Bosch which is designed to work only for warranty period I think.

I have one Bosch fridge which Ive been using from 11-12-2008. Last year December, it was giving me a problem, it wasnt cooling at all and the door became rusty. I have make a report to Bosch Malaysia service but no service at all! I want to know if its fair for the consumer? Or, is your service at Malaysia like that? Is after sales no service at all?

I bought my new Bosch HBL5450UC 30 electric oven in November of 2013. Last night as I was cooking dinner, I had fully heated the oven to 400 degrees and had food baking for about 10 minutes when the interior glass door cracked and fell all over my floor (and my dog). Luckily its tempered glass, but it was a pain to clean up and scared the hell out of my dog (and me). Just called Bosch customer support and they are sending a technician out to fix it. This was not a cheap oven and I bought it because the brand is supposed to be highly reliable. I can say their customer service so far has been good, so thats something. Apparently they will either replace the glass or the door, not sure which yet. As far as I can tell, this has only been an issue for other people with running the self-clean mode (I was simply cooking in it).

Bosch is very high quality and designed very well. This is my second Bosch and have never had a problem with either one in over 6 years of use. Absolutely stone quiet. You have to check if the light is shining on the floor to determine if it is on. Best dishwasher I have ever used.

I have ordered Bosch 7 kg Fully-Automatic Front Loading Washing Machine (WAK24268IN, silver/grey) on 11th OCT 2018 from Amazon India. After receiving the product, it took 20-25 days for demo. On the demo day, weird sound is coming from washing machine and I informed Bosch technician the same moment. However he convinced me by saying as if now it doesnt have any load (clothes), so do not bother about it. On 2nd day, the Surf Excel is coming out and washing machine is vibrating like anything. I need a urgent replacement ASAP. YES KINDLY REPLACE THIS FAULTY WASHING MACHINE. BOSCH TECHNICIAN PHONE NUMBER: SRAVAN **. From last 10 days I am calling him, But he is not responding to the call. I already informed him about the issue and he told he will come tomorrow but that tomorrow never came.

I purchased this washer to replace a failing stacked washer/dryer combo. I bought the Bosch set because the dryer is ventless and this just fits my townhouse better. First off, this washer is designed to plug into the back of the matching dryer (Only one 240V outlet is needed!) So far so good with this washer's results. It is very quiet and efficient. The matching dryer, while ventless still dries VERY well. I am surprised as Bosch's claim of only 8% slower than a vented dryer seems to be very accurate. This washer is designed to fit 10-14lbs of laundry per load and I can attest this is accurate and is efficient while washing and drying. The dryer will take some getting used to and messing around with the proper settings but once you figure it out it's a cinch! This is an absolutely GREAT product.

I did not believe that I wouldnt have to scrape and rinse my dishes before putting them in the dishwasher, but with my new Bosch I had to suspend my skepticism! It does a marvelous job! It is also incredibly quiet - there are times that if I didnt know I had started it running, I wouldnt believe that it was.

My Bosch Nexxt 500 washer is five years old. The first time when the warranty just expired, the first repair came up at $160. Now, the machine is broken again. The repair guy said the control panel is busted and needs to be replaced. Total is another $530 in addition to the $98 I paid today for the guy to show up. Just one advice for all of you reading this: Never buy Bosch appliances! This is the worst machine I ever had in my life!

We bought a new dishwasher in June 2012 and it no longer works. We have had the engineer out and it will take at least a week to get a new door lock and it might not be that, it might be sensors or door, etc. I paid a lot of money for this appliance and I have a Bosch washing machine which is over 3 years and has never broken down. I even recommended it to a friend! Now, I have a machine that is 3 months old (2 weeks of that we were on hold) that is no good. I have been sold a pup and I know it’s not going to be working more than working. When a machine is that new, surely it should just be replaced.

Purchased Bosch side by side 2 years ago from Lowe’s. It worked fine until 2 days ago when several things at once broke. We periodically pull the unit and clean and remove dust. It is never over packed and in ONLY 2 years it breaks down. I got rid of a 15 year old Panasonic refrigerator that worked for a so called high end one. Leave Bosch alone!

I have a safety issue with my newly installed Bosch gas range. When I called customer service, they offered to read the manual to me. Ive been reading for myself for some time now. The agent said that they had nobody that they could transfer me to that knew how my range was supposed to work. Let that sink in for a minute. Nobody in their customer service group knows how the appliance are supposed to work. Unbelievable.

We purchased this refrigerator to replace a side-by-side that was over a decade old and having trouble keeping the refrigerator cool enough. We needed a counter-depth model due to the relatively small size of our kitchen, and we wanted a French door style with one or two freezer drawers. Other features we wanted: large enough vegetable and fruit bins (some brands have ridiculously small bins), digital controls, LED lights, ice maker (but we had not liked the in-door water and ice we had on the side-by side), the ability to make a shelf into a half-shelf to accommodate tall bottles, and a lot of usable door space. We have been able to fit quite a lot in the refrigerator portion--more than we did in the side-by-side. The shelves are laid out quite nicely, and we have not even made adjustments from the original factory positions. We don't use the egg trays (we kept the tray from the side-by-side, which we like better), but we think we could use one more door shelf and may order one. The freezer is a bit more space limited, although we have been able to fit virtually everything we needed without too much of a problem. We were a bit skeptical about the full-width tray at the refrigerator bottom, but have found ourselves using it for a number of items, especially cheese. This French-door refrigerator allows you to open the left door, access, and close it without touching the right door. I have struggled with other brands that require you to pop the right door just to get the left one in place. We live in Boston where the water is better than anywhere that we have lived, so the lack of a filter has not been a problem (we did flush things out with a few batches of ice at first). It senses when you need ice, so you don't have to manually turn it off. Unlike some reviewers, we have found that it makes plenty of ice. (Our other refrigerator did have a small water filter, but it was always unclear how often we needed to change it and when it might itself become a source of bacteria. If you really need a filter, we would think it might be better to get a more robust one that filtered both the sink tap water and the line to the refrigerator.) Our only caution/complaint is that the door-open warning is not loud enough. You really need to make sure the French doors are fully closed, because you won't easily hear the low-level dinging over a normal TV or stereo.

Bosch Chinese made parts everywhere. They all do the same except for a few little features. Nothing new here. Hard to find a dishwasher that stays quiet for more than 1 year. After that the noises come flying through.

We purchased in 2013 a top-of-the-line Bosch dishwasher and it is worked well until about two weeks ago, when it just died. My complaint is not the unit but with the complete lack of service that Bosch offers. The unit broke and we called for service and were told at the earliest date they can give us was some 13 days in the future. However that was not to fix the unit only to diagnose the problem. Fixing the unit would take ordering the part and then coming back to reinstall it. We circumvented this problem by calling Sears who diagnosed the problem over the phone ordered the part and was able to schedule us two days before the Bosch service team with would be coming out.As I was outraged at how long this is going to take I called Bosch to complain and they basically told me that they simply do not have enough service people in the area to take care of the products that they sell. I told customer service that this was completely unacceptable and that I would write this review. Avoid Bosch products at all costs. There are others that offer much better service.Updated on 2/14/2015:13 months into owning the unit the control panel went out. We called Bosch to fix it, they told us three weeks hence a repairman would arrive to repair the unit. Instead of waiting we called Sears with whom we have an extended warranty program to cover the unit and they came out 2 1/2 weeks after we called. During the call to analyze the problem and told us they were sending us a new control unit. The day before the visit we realized that no unit had arrived at our house so we called Sears. They told us that the request for the item was denied and they would come out and analyze the problem and order the correct parts. The repair man told us that this is ridiculous, the part shouldve been ordered and waiting for him to install it. He then analyzed the problem, decided that that was exactly the correct part and ordered it and he would be there to put it in a couple of days after it arrived. Upon returning to install the part, Bosch had only sent the cover with none of the control unit inside. The second order was placed this time for the control unit, whose arrival we are still waiting for, now 3 months since the unit broke. The moral of the story is do not buy a Bosch dishwasher unless you can afford two of them, one to keep on reserve while the first one is being fixed.

Our Bosch is perfectly silent while it washes. It reliably does a very good job of cleaning everything. Our only disappointment is that a spring mechanism came loose in the door causing it to flop down.

I bought a fridge and freezer from Bosch in May. It has so many problems. Every time I called Bosch customer center I was given a case number and was told another service company would contact me in a day or two. However, no company would ever contact me in a month or two. Then I called the company and gave them the case number, they said Bosch never sent them the case. When a technician come finally, he looked at the problem and then said they did not deal with it. I had to call Bosch again to repeat this process.

Because of good reviews we purchased our first Bosch. We were told how durable and outstanding they were. A one year warranty was given with the purchase. After 3 months we had problems with the control panel. Then the pump malfunctioned and a new pump was installed. Within this year we have had more water in the bottom and not pumping out. Called Bosch and they had their certified tech....hmmmm who made three appointments and never showed up. Then when he came it was for a whole five minutes to say we needed a new pump. Three weeks later he came and installed a new pump and was there a few minutes, never checking the complete cycle. It still doesnt drain out, so we called our own tech and he informs us that it is now a complete computer board. Oh we also have had to have our racks replaced as they rusted. Then the new racks dont match and dont have a track to stop the dishes from rolling out. We are through and have made a whole family pledge, never again a Bosch… dump Bosch from our lives and buy American who treats their customers with respect.

Bought Bosch Range 3 years ago. With 55 years of cooking this is the worst stove I have ever had. Nothing works the way it should. Turn a back burner on and the front burner also gets warm. The largest burner gets too hot. The oven is worse. Cant cook anything on the bottom shelf, it burns everything on the bottom. Can only use the middle shelf but not over 350. I will never buy anything that has the Bosch name on it... Does not even desire one star.

2014 current line model. I had the dishwasher for about 25 days, pulled out the lower rack and two wheels flew off (I guess rack was out of alignment). There are 4 wheels on each side. But it CRASHED as the rack hit the door - and the DW barely had any dishes in it. The damage to the tin foil they call Stainless interior was scary. When I called Support, they said they never heard of it damaging the door and there was no recall. BUT they didnt want pictures. A second call got a rep who said they are working on the flying wheels issue. The Internet shows its been a BOSCH issue since 2009. Sure they would agree to fix it, but who wants to have a repaired $1000 DW that can so easily get damaged? It was the lack of Bosch concern that upset me the most. I just ordered a Kitchen Aid.

Extremely quiet, right size for a small family while being roomy. Racks dont adjust but no need since they are spaced well and provide several options for dish and pot placement.

DOES NOT EVEN DESERVE A ONE! I bought all Bosch products for my new kitchen thinking German engineering was the best!!! Well, think again! The dishwasher is great, the slide in gas stove is ok but surface scratches at the slightest contact. My complaint is the 24 electric wall oven that I paid close to $ 2,000 for. You set it at 350, the light indicating it has reached the temperature goes off when it is at 325 degrees, when it reaches 350 it then moves on to 400 and even goes up to 500 or sometimes goes down again to 350. It is not usable! I complained repeatedly, had a serviceman come more than once and finally Bosch replaced it only to have the same problem all over again!! I even got my electrician to come when the second oven had the same problem but the problem wasnt the electricity! I feel totally cheated and wish I could reach a larger audience with my complaint!

The inside glass on the door of my Bosch wall oven, model HBL57, cracked when I ran the self-clean for the first time. The cycle was on for approximately 15 minutes when I heard a loud pop. Fortunately, the glass was contained to the inside of the oven, but I have lost complete faith in the reliability of this product. I think the self-clean cycles in the wall ovens are fraught with problems. My previous wall oven was a GE and the electronics board gave out during the self-clean cycle, which I why I didnt buy another GE. This type of failure is dangerous and should be taken very seriously by Bosch.

Our Bosch built in micro convection oven was purchased December 2015 and have extended warranty but has not worked since August and have 15 documented calls to Bosch, Bosch extended warranty as well as service company that has made 5 home visits and it still does not work. When you call expect extended waiting and transferring etc but no one can make a decision, I expect to be taking legal action for their stupidity, I suggest doing your homework before purchasing any of their products.

Advice for anyone looking for appliances: DO NOT BUY FROM BOSCH.. We got a microwave from them because it was supposed to be the best of the best. About 16 months after purchasing, the microwave needed fixing so we did it the way Bosch said we had to do it for the parts to be covered. This happened 3 times in a matter of 3 years. The third time, it was deemed unrepairable. After a month of going back and forth with them, not having a microwave, the best offer they could give me was that I had to pay $300 for a replacement microwave. Mind you, it was a $1200 microwave to begin with. So with the original cost upfront, the service costs and what they now want me to pay for a replacement microwave, I’m looking at roughly $2100 dollars on this microwave. And they claim this to be a “more than fair” offer. The customer service will throw you around from one guarded person to the next. They’ll forward you to their “manager” and when you ask for their name and title after finishing a conversation with them, you’ll find out that it’s not the manager and they’ll REFUSE to give you their last name or an email or anything to contact them. Then, when you’ve had enough and you name all the people you’ve spoken with and that you want to speak to the actual manager, they put you on a lengthy hold that conveniently dies on several occasions. https://www.facebook.com/BoschAppliances/

Bosch 1000 rpm 6kg 15 Prog Classixx. I like Bosch products because they last well. Theyre expensive to buy, compared with other brands, but cheaper in the long run (and therefore also better environmentally). The reviews for this product were good as well, which is always a big factor for me. I wanted a general purpose model, which is why I chose this one. I didnt need anything special as I dont do any specialist washing (very dirty or extra large items, for example). Ive had this washing machine since October 2004. I dont know whether or not this model of the Bosch washing machine range still exists, but I would recommend it simply because the machine has always performed well and washed satisfactorily, its about average cost to run (slightly better than that, actually) and its never broken down in the eleven plus years Ive had it.

The stainless steel front of the range oven (which must weigh about 5 lbs) which covers the entire door came off and almost broke my toes. The range trim plastic piece which holds the glass onto the oven front broke. We had Sears come out to fix it and they said it was loose and screwed it back on. Then the glass front again fell off, luckily when I was not there. Then we bought $200 worth of new plastic trim pieces and screws from Bosch authorized dealer. Again, the front of the heavy stainless steel door came off. Now, Im just throwing this horror range oven which wants to cut my toes off. It is no longer repairable and I wished I never spent the $200 worth of parts to try to get it fixed. Whatever you do, do not buy the Bosch Gas freestanding range HGS445UC/02 if you don’t want your toes broken.

Purchased our Bosch Dishwasher in January 2020 and now, 6 1/2 months later it needs repair. Contacted Bosch Customer service to have an approved company come in for repairs and was given three local contacts. One did not service my area. The other told me it would take 4 weeks for someone to come out and service our dishwasher. I notified customer service of this poor response but was told that they could nothing do about this. They blamed it on Covid. Called my Bosch authorized dealer, who is not a Bosch authorized repair service, but who installed my dishwasher and they were able to put me on the schedule within 24 hours. The drawback: I got to pay and my warranty is no longer in effect. So warning to all: Bosch does not take care of their customers and their attitude towards their customers was borderline rude, extremely dismissive and smug. An all-around horrible experience.

We bought a washer dryer for £599 just a little over 2 years ago. It broke down in the 1st year, and it has been repaired by a Bosch engineer, as it was still under the manufacturer warranty. 1 month after the 2 years warranty has expired, it broke down again. Each time the problem was a broken drum. I called Bosch customer service complaining about the fact that an appliance I paid that amount of money for, has only lasted for 2 years. I was told that since the washing machine is out of the warranty, theres nothing they can do. I would have to pick up the fee for repairs. Id rather buy a new washing machine, instead of paying for the repair of one which obviously is very low quality. That is not something I was expecting from a brand like Bosch, but certainly they dont care about their reputation. I WILL NEVER BUY FROM BOSCH BRAND AGAIN as their products are really bad and their customer service is even worse. I do not recommend Bosch. Stay well away from the Bosch brand, as their products are not worth the money you have to pay for it.

My washer and dryer are 4 years old, and the dishwasher is 2 years old. The housing on all of the appliances is cracked, and those cracks are growing! As a retired couple, it certainly cannot be due to heavy wear and tear on our part. Of course, the warranties are now gone and so is our hard earned money. Bah! To Bosch! A quality product? According to price they should be; the reality differs. I am so angry that I want to take them to court...I want the company to act as if they truly did believe in their product and stand behind it and treat their consumers accordingly.

Love the washer and all of its features. A design error resulted in cracked plastic control plate that they replaced once, to only crack again. Reliability is very good and we are very happy with this machine.

Bosch dishwasher and slide in range - My Bosch appliances are fantastic!! Before I purchased new appliances I asked my daughters appliance repairman what he recommended. He said Bosch hands down. Its been over two years now since we purchased our appliances with no complaints.

On 6-14-2010, we bought a Bosch refrigerator from Wick ford appliance at the Pawtucket, RI location. On May 27, a technician came to out home to give me a diagnostic. He couldnt find the problem. Second employee from Wick ford appliance came the follow day. His diagnostic was has a sealed system leak, it is a Manufacturer issued and will cost you around 1500 dollars just to fix it. After we paid 89.95 just for the diagnostic they recommend to call Bosch directly. Since may 29-2014, I been calling them to be responsible for the defective item and his response was to pay an extra 1013 more and will get the same that we have right now. After we paid 2200 dollars... Are you kidding? It is a letter from Bosch the we are not going to accept. I hope someone can do something from us and thanks to take couples minutes to read our concerns about Bosch and please make sure you pass this to your friends and family.

Awkward trays of clumsy thick plastic dont hold many dishes that come out wet. My 12 years old Miele was wrongly tossed because of a misdiagnosed plumbing problem. Plumbing problem solved. I donated the Bosch dishwasher to charity, purchased a new Miele. I am thrilled with my new Miele.