My Bosch oven developed a crack in the glass door. Contacted customer services to explain the problem. They arranged for an engineer to call 4 days later between 8 & 5 pm. The engineer did not turn up till after 4.30 pm. He then confirmed a fault but said he could not fix it as he had no part. Checked on his laptop to discover the wrong part had been ordered anyway & was not booked out to any engineer. Proceeded to contact Bosch & was told a repair could not be arranged for another week. This meant I had no oven for two weeks. Really not on. In our sixties & I also provide meals for my elderly neighbour who suffers from Alzheimers. Contacted a person from the company & no help from them. One very dissatisfied customer & doubt I would buy anything again or recommend to friends. Poor after care service.

Dishwasher is three years old. The door does not latch. If is held shut by a magnet. If the machine vibrates at all, the door opens and the machine stops. You have to go in and push the door shut, again. Sometimes, it goes through the entire cycle down to 1 minute, and then runs forever, constantly reheating the water. I cannot leave the house when the machine is on. I have had the serviceman out 4 times, and he refuses to come out any more. Boschs solution to my problem? Use less soap. Never again. It is a piece of crap - and expensive, too.

We moved into a new house with new bosch appliances: fridge, stovetop, speed oven and oven. After only TWO years of use, the speed oven digital display is dimming and will need to be replaced with a part for $150, plus labor. When I contacted Bosch, they would not replace the part. The words on the stovetop are already peeling off (Front, Back, etc.) and the buttons on the icemaker are finicky and need to be caressed to work. The dishwasher doesnt clean any better than our old appliances, the stovetop takes forever to boil and the stainless steel finishes are so hard to get clean. I cant make applesauce on the stovetop because the lowest possible setting is too high and burns it (this may be a reflection on using gas instead of electric, weve never had gas before.) I will never intentionally buy Bosch appliances ever again! Our old cheaper appliances were much more reliable. Not worth the cost!

This dishwasher is so quiet I often don’t know it’s running. If it wasn’t for the red light that shines on the floor to let me know. I wouldn’t!! I love it. I like that it has adjustable racks and a third upper rack where I put sharp knives so my dogs don’t get hurt if they lick the dirty dishes. Dishes come out clean and shiny.

We have had 2 warranty claims and repeated problems with the cleaning performance of the machine. For the past year, we have complained and Bosch blames that the poor cleaning is due to the removal of phosphates from detergents. We get a white film on glass and silverware, food left on dishes, and dishes remained greasy. We have tried all of Boschs suggestions but to no avail. We have had the machine for 3 years. Now, we are washing dishes by hand.

Since purchasing and installing Bosch freezer and refrigerator columns in December/January 2011, the freezer had ongoing problems; primarily with ice maker and water dispenser, but also with the freezer defrosting periodically. Every 30-60 days I had authorized repair technicians here, sometimes with supervisors, and each time they assure me that they found the root of the problems and fixed it. A month later, either the same thing breaks down or a new problem starts.I was told by a phone service representative that if it couldnt be fixed after three tries, Id get a new unit although its no longer made--no surprise! Nonetheless, on the 4th or 5th call, I was told nothing could be resolved until diagnosis was made. This took place on September 16th when the technician told me that hed have to order all new parts, and rebuild the whole unit, including a back plate that was cracked by the previous repairman, causing water to leak and ice to form all over the freezer.In spite of three calls to the service center and one message left directly for the technician, no one has gotten back to me. I have a $2,000 plus useless appliance, and I had a freezer full of spoiled food more than once. I know Thermador (owned by Bosch or vice-versa) still makes a unit, which looks the same. They have suggested this as a replacement, but Bosch will give me no satisfaction. Not the service and quality I expected from a company of Boschs stature.

Similar experience to what has been described. After 15 months the dishwasher would not drain - E 24 error message. Followed the advice online and cleared filter, checked impeller, etc. No success. Now there is an E15 error message and the drain pump will not turn off. Very dissatisfied with this purchase. Had an ASKO that worked for 16 years without any issues at all.

Purchased our Bosch Dishwasher in January 2020 and now, 6 1/2 months later it needs repair. Contacted Bosch Customer service to have an approved company come in for repairs and was given three local contacts. One did not service my area. The other told me it would take 4 weeks for someone to come out and service our dishwasher. I notified customer service of this poor response but was told that they could nothing do about this. They blamed it on Covid. Called my Bosch authorized dealer, who is not a Bosch authorized repair service, but who installed my dishwasher and they were able to put me on the schedule within 24 hours. The drawback: I got to pay and my warranty is no longer in effect. So warning to all: Bosch does not take care of their customers and their attitude towards their customers was borderline rude, extremely dismissive and smug. An all-around horrible experience.

I have a 13 month old Bosch fridge. The first time it needed service under the warranty it was hours of tracking someone down to do it. 12 months in, the ice maker stopped working. Impossible again to get through the Bosch telephone lines or chat lines. The lack of decent service totally negates what might be a good product. I wouldnt call this customer service; rather its customer disservice.

These Bosch Appliances are a piece of garbage. I purchased a washer and dryer for a heck of a lot of money because I believed too much and now they are garbage! They dont drain well, our clothes smell, and they ball your wash. My washer is ready to walk away by itself when it spins. If I could, I would burn them. Who ever heard of taking an hour to do a load of wash and you cant adjust the settings? I have heard from a lot of people that have seen my washer and dryer how nice it looks until I tell them what they are like. I let anyone who asks if I like them and I say no. I dont recommend these appliances to anyone even if they are looking at them in the stores. Now, when I look at all the comments of all your appliances, your company is no good. I will never recommend your company to anyone.

Dishwasher was to deliver July 11 then July 27 now Aug 10th. Tried to cancel it online but couldnt. Tried calling customer service, on hold now over an hour which is absolutely disgraceful. What a terrible company...

Dual Fuel Slide-In Range - When I first started cooking on my new range, I was very excited. Within the first month or two, I noticed the porcelain rings around the burners had melted some and begin to look like lava rock. I bought a 4-year extended warranty but I was told by Lowes to call Bosch. I then spoke to a female person in California who was very rude, and who informed me I probably spilled something while cooking - end of a very rude conversation. Lowes didnt really help either. I have since not considered Bosch for every time I use the stove, I see defective parts. Ive just started to email this past year and thought I would put my 2 cents in.

My washer is a lemon. I have complained so much but it doesnt seem to do any good. Thank God I bought the extended warranty. The last two times goes to show how badly the washer was made. When the repairman came out to fix it, the numbers didnt tell him what was wrong, So he had to start looking for things.A belt was broken like a fan belt in a car, after taking that off, he tried to move the inside around. It still wouldnt move. He then took the motor top off and found down inside a pillow case wrapped around the motor. I was without a machine for 10 days. Now are you ready for this? I didnt get to use my machine for 24 hours and its broken again.

We bought a Bosch Silence Plus 44 dishwasher less than 6 months ago (July 15) for $875; counting installation, just shy of a grand. Less than 6 months later, most of the dishes are coming out dirty and the pump sounds anemic. I first registered on the Bosch site, then contacted customer service. They did not have any access to their own database, which meant I had to repeat everything all over again. They then sent me to do my own legwork, giving me the name of one contractor 1.5 hours away. The contractor then told me they did not cover my area. Bosch doubted my word and called that contractor when I called to tell them what happened. When the contractor confirmed, they never apologized, but just gave me the names of two other contractors, and told me they could not help me schedule an appointment but I have to do it myself, and they have no way to know how long the wait may be (Those of you who are posting about 1-wk waits apparently ought to be thankful Bosch at least held your hand. As of January 2016 they are not even extending that courtesy).The first contractor I called said there will be a 3-week wait. My husband is German, and used to swear by Bosch. When we lived in Switzerland, we had Bosch appliances that worked like a charm. We inherited an old Bosch washer when we bought our house that still works quite well. Apparently the company has decided to spend down its reputation. As the Germans would say, schade (shame).

Our new top of the line Bosch fridge loses its programing after a power outage. We lost all our food in the fridge because we were away. After contacting Bosch we were assured this is the way the fridge is made and that this is what to expect when you purchase a Bosch fridge! This means we cannot leave for holidays, weekend getaways, etc. for fear of a power outage and coming home to a fridge/freezer full of rotten food.

I dont recommend the Bosch stackable dryer. Drying sheets is a pain since the dryer rolls them up in a ball; if you dont shake them out every few minutes, the inside stays damp. The sensor doesnt work, so you have to keep adding time to the dryer. And things take much longer to dry than they should. The dryer I have is new; I was very happy with my 15-year-old dryer and thought a new one would be an upgrade. I was very badly mistaken.

I bought their dryer and within 8 months the touchpad to switch on the unit was already not working. The representative that they sent was insisting that there was nothing wrong and that we should use the thumb and press harder to make it work. It still was not working. We think that the touchpad was defective and they were just avoiding to replace it. After a few calls, they finally sent another technician but the guy came unprepared. He had no insurance despite the fact that they supplied the appliances of the entire building. On the third appointment. The technician did not show up. Did not even bother to call to tell us he was not coming.

Have owned many Bosch appliance in the past - all good. This one is the worst ever and I will not buy Bosch again. The design is poor, forget having any ice - its a joke, but 11 months later - it is now broken. The entire defrost system needs to be replaced. So at first big ice chunks formed on the back. Bosch hotline told us to run the defrost cycle. Hmm... how do you do that on an auto defrost fridge? So 4 weeks later the whole thing is broken. The refrigerator no longer cools properly and the entire defrost system needs to be replaced. Of course no parts available - so here we are in the summer in the heat of South Carolina. Thank goodness my Igloo cooler functions - and a whole lot better than the $3000 refrigerator from Bosch! Dont buy Bosch - they dont care!!

Nice dishwasher but horrible customer service from Bosch. Kept getting E24 message, after only having dishwasher a few months. Called Bosch, no service available for about three weeks from BOSCH. Was told there were authorized subcontractors and was given several numbers. Most of them did not even service my area. Called Bosch and informed them. Even spoke to a supervisor who gave me additional numbers that were not valid. Once again the dishwasher is under warranty but Bosch customer service was very poor. In the end I was able to fix the problem myself.

Purchased this Bosch dishwasher on 2/15/2013 from Sears with an extended warranty and with several service calls we are still having issues with it. The digital operating panel is not working. It will not shut off the dishwasher. Today I finally manually turned the dishwasher off... it had been operating for over 4 hours. Can you imagine my electric bill with a faulty Bosch dishwasher. I am also concerned about it causing electrical problems.

We purchased a Bosch dishwasher because I liked the 3rd rack feature, the super quiet rating, and seemingly good reputation. This dishwasher does Not clean the cups or glasses. The glasses taste like soap and the cups are still dirty inside. The repair came out twice, changed the soap dispenser, told me not to use rinse aide, to always use the heavy setting and extra dry. The glasses are better, but the cups are not and I have to wash all the cups before they go into the machine. It can be hard to arrange the dishes in the lower rack. I have bent some of the tines to make a 9x13 baking dish fit.We bought this dishwasher and a GE range the same day, it took 2 months for delivery. Apparently, Bosch starts the warranty before the consumer actually has the product. The GE Range is still under warranty, while the Bosch dishwasher is not. GE starts the warranty upon delivery, not purchase, which seems much more fair to the consumer. Bosch warranty and service were both not much help. How a warranty can start before the product is in your home being used is ridiculous and unfair. But it doesn’t change the fact that it isn’t even a good dishwasher. We do Not recommend Bosch. Go GE.

Last year, I bought a Bosch dishwasher for near $1000. That was really a smart dishwasher and consented me for operation. I found that some micro and macro cracks have appeared in the top front plate of the set. As I am a specialist and a lecturer in the university, I found that these cracks are a result of humidity and low quality of the top plate of the set. I contacted the Bosch agency in Esfahan, Iran regarding warranty, but only faced very irresponsible statements. Contacting the Dubai agency also had no result. So if you have decided to buy this brand, please be careful.

INVESTIGATE: BOSCHs @YOUR SERVICE (AT-YOUR-SVC) (KIRKLAND, WA) PROVIDER FOR FRAUD. FILE NO. **. My BOSCH microwave stopped working on 11/27/2017, I contacted BOSCH customer support and was recommended to schedule an appointment with BOSCH authorized @Your Service (Kirkland, WA) local service provider. The owner/technician showed-up on 11/29/2017, ran microwave for 30 seconds and created an invoice stating that Magnetron, PC board w/ inverter and Control board membrane have stopped working. I requested the technician to at least open up the microwave to check but he declined stating that he has enough (30+ years) experience to know whats going on. I paid $120 for 5 mins diagnostics and was assured that this amount will be used towards the appliance repair.@Your Service asked me to order parts directly from BOSCH. I paid $300 for all parts and received it last weekend. @Your Service was scheduled to come on 12/14/2017 for the repairs but they declined stating that they dont have time to fix it and were upset that the parts were sent directly to my home instead of their service location. They now refuse to fix the microwave. I have now scheduled BOSCH to repair the microwave on 01/02/2018. I want BOSCH to investigate the following:1) How can a BOSCH authorized service provider do the diagnosis to identify broken parts & charge customer without even opening the appliance? Is BOSCH really trying to sell & push more spare parts to customers via these 3rd party providers? 2) What are guidelines for BOSCH to authorize a local service provider? Based on my experience @Your Service (AT-YOUR-SVC) (KIRKLAND, WA) is a FRAUD company, using BOSCHs brand name for business and cheating customers. 3) How can I file a formal complaint to BOSCH management to investigate this and exclude @YOUR SERVICE from being an authorized BOSCH service provider? Happy to engage with a manager/executive to discuss this in detail.

Before upgrading my kitchen appliances, did search on BOSCH Kitchen gas cooktops, found one had good reviews, after buying from LOWES, within few months, knobs getting hot, and even hotter once we cook more and more, both right and left hand side were getting extremely hot, even above we used to have microwave, under and handle both were getting so hot, unbelievable... we started getting burned 10 to 15times a year, I called Lowes, told us to contact BOSCH directly, I gave several terrible reviews so new customers stay away from this product, this is the most terrible product of BOSCH made, as last week, my wife got really burned by her finger tops try to turn-off the steel knob, and she got really burned for weeks, couldnt touch or grab anything from that finger. Today I am complaining to company and many others NOT TO BUY THIS PRODUCT. This is Worst product...that you cant imagine!!Thinking to hire lawyer and sue the company so, they will take this matter seriously and for other new customers not to invest in this non-safety, disaster product ever can come into the market to sell. MODEL: NGM8054UC /03. Serial: 931000088. - Wish this can help others to stay away and can save lives (if minor kids/adults/seniors -ALL touching the knobs in the house).

Scrapes on my brand new Bosch dishwasher. The outside is very, very delicate. I have already gotten 3 scrapes on the front panel, in just a few months. The front has no protection to keep this from happening and I now am very sorry I got this dishwasher from Lowes although it does clean the dishes very well. Not sure if I can use appliance paint to cover these up or if it will make it worse.

I was traveling from MA and was in NYC helping my family member drive to have some tooth surgery done. During my down time went online and as I recently bought the Bosch washer, I wanted to see if there was a dryer out there. Fortunately there was, it was actually an open box at this location, I had a very good experience with the service at this location and also 5* on the product itself too. I went in and was greeting Denise, she was very helpful during the whole process and even allowed my to view the dryer in person in the bay before committing to the purchase. I really liked how quick she got me checked out and was super friendly. I have to give this store 5* for quick and friendly staff. Now back to the dryer. Wow, so nice, best dryer I’ve ever owned in my life. Extremely quite and piggyback ready the washer I just bought too. If you live in a small studio or apt, these are the absolute best washer/dryers you can get for cleaning g and silent operation. One and only drawback, 220v and the hefty type, definitely check your connections first, otherwise! Love it!!!

A few years ago we bought Bosch green dishwasher. That means it uses relatively low (below 100C) temperature to wash and dry. Thus various microbes are not killed and the dishwasher sanitized. Finally, the water which always should be in the dishwasher gets nasty smell. Who was so stupid to create such green stuff without option to use normal washing and drying temperature not the green? Do not buy Bosch as you can get something stupid like green microbe friendly appliance.

Have a common problem (per Google search) on a dishwasher and have been quoted seven days before an engineer can visit a central location for a machine under guarantee. On complaining told that the one day of public holiday was at the root of the problem. Not good enough and would not happen in Germany. Avoid this is the second machine to have serious problems within a couple of years of purchase. Never again.

Worst customer experience. Save yourself the nightmare and dont buy Bosch appliances. I spent nearly $3k on a new washer and dryer from Bosch. After almost 3 months I still dont have both machines fully functioning. This is incredibly inconvenient since I have a young child and have to do laundry frequently. Bosch has given my husband and I the run around repeatedly. Their customer support is terrible. Weve lost 4 vacation days staying home for repair men and at least 20 hrs of calls and being on hold. They call at 9 pm the night before they come with a window, they change the times, cancel appointments. It just never ends. They obviously dont care about their customers. I would never recommend buying anything from them.

I had purchased Bosch washing machine (Model No. WAK24168IN/03) on 06/12/2015. On 03-02-2016, I found the washing machine throwing E-18 and stopped working. Immediately, I called the customer care and registered complaint and they provided technician within 2 days. Technician informed us that drain pump got damaged and needs to be replaced with a new pump which will be fixed on 08-02-2016. From that day to till date, we had no information on the status from Service Center. We kept calling several times and asking the update on the status. They simply gave some stupid reasons and kept ignoring our calls. Finally, they gave us the number (**) of senior authority from Bosch Services who had kept awaiting us by telling that he will call and update on the status, and kept postponing the dates without giving any info on the status.I have lost my patience following up the poor and reckless customer service, as it wasted my time as well as money on the name of the brand just for a spare part. If this is the situation of service in the warranty period, then I just cant imagine what will it be after that period. I also pity on customer service who cannot give any information on the address of their Service Center. Washing machine is a very important home appliance in a daily life and we cannot waste any more time on following up people from one side with no response on the opposite side which delayed and disturbed routine planned schedule. Hence, I request you to refund the money or to do the service as quick as possible since it is already one month with no update on the status from the Service Center either through mail/phone.

Bosch dishwashers are the absolute biggest pieces of junk! I spent over $800.00 on their dishwasher and it has broken down 20 times in 6 months! My cousin was going to purchase 50 dishwashers for a condo unit he is building. Guess what!? He isnt anymore! The stench from the dishes not getting cleaned is disgusting. Never, ever buy Bosch for anything! Their customer service is the WORST!!! The water does not fill leaving the dishwasher to run for over 2 hours never cleaning a single dish. I have had dinner parties and the dishwasher has not worked, (as usual) leaving myself and my guests disgusted at the mess. I will discourage every single person I know to never, ever purchase ANYTHING from this fraud company. Shame on them for making such cheap garbage!

The first dishwasher had burnt up the wires inside washer as well as outside connections. It took a lot of calls for them to agree to replace the first unit. I had read on line that it had happened to others. After second dishwasher was installed on 1/9/09, my wife and I saw that our model number was a recall to possible electrical fires. For about two years, we received letters in the mail of this recall. Fast forward to late August up to early September, the second dishwasher is not working right. Bosch agreed to pay for a tech to diagnose and concluded that the heater assy shut as well as the main PCB, whatever that is. Repair is estimated at $450 to $500 on an almost four year old dishwasher. Bosch said that I am out of luck because warranty is over and that the second dishwasher was a goodwill case, even though the first dishwasher was a recall as a fire hazard. Oh and by the way, it is just my wife and I, so we dont use our dishwasher like a big family does.

For a kitchen renovation in May 2018 I purchased Bosch oven, stove, dishwasher, hood and refrigerator. The 1st day the on/off button on the range hood broke AND the icemaker fell out of the refrigerator. They were repaired at no cost. 8 months later the refrigerator lost power. Upon calling for service we were informed there were 3 authorized dealers in Westchester, NY and we needed to wait 5 days for a repair person. This is not a rural area. Crazy that there are only 3 contracted repair companies. If we called our own repair person the warranty would become invalid and we would have to pay for the repair/part. The person came and said they needed to order a part (computer board) from out of state which would take 5 days. Whatever happened to overnight service? 10 days later the refrigerator which was 8 months old was repaired. We noticed the oven took 2x longer than a recipe required. Upon buying an in oven thermometer we determined that even after following directions to preheat, the oven did not get to the temperature it was set for even after 1 hour. The icemaker works at a snails pace. It takes 24 hours to spit out 10 cubes. I get the sense it doesnt work right. I would NEVER recommend Bosch appliances and I am VERY disappointed I purchased these products. THE WORST.

The dishwasher pump stopped working after approximately 1.5 years. Cost for labor and repair was quoted at $340. I could buy a new dishwasher for that price and it probably will not be another Bosch. Customer service is awful. They keep you on hold forever and it took one week for them to get a technician out. Disgusting. I have never written a review before, but people need be forewarned about the bad quality of this dishwasher.

Friends please do not go for Bosch brand front load washing machine. I made wrong decisions in buying Bosch washing machine. I bought it on 6/7/2016 for 25k and it is stopped working now as on 25/9/2018 in just 2 years and 2 months. Warranty period is 2 years. Service person visited the site on 1/10/2018 and inspected the machine and told drum and gasket has gone and needs to be replaced. The cost for replacement as they told first is 11800. After discussion with Bosch higher officials they have given 50% discount and now the cost I need to pay is around 6000. Investing 6000 in 2 years for service is not a small amount. People buy the product by trusting brand and my kind request to Bosch is do not sell this type of cheap quality products to consumers. My kind request to consumers is if you want to buy washing machine please do not go for Bosch which is designed to work only for warranty period I think.

We purchased in 2013 a top-of-the-line Bosch dishwasher and it is worked well until about two weeks ago, when it just died. My complaint is not the unit but with the complete lack of service that Bosch offers. The unit broke and we called for service and were told at the earliest date they can give us was some 13 days in the future. However that was not to fix the unit only to diagnose the problem. Fixing the unit would take ordering the part and then coming back to reinstall it. We circumvented this problem by calling Sears who diagnosed the problem over the phone ordered the part and was able to schedule us two days before the Bosch service team with would be coming out.As I was outraged at how long this is going to take I called Bosch to complain and they basically told me that they simply do not have enough service people in the area to take care of the products that they sell. I told customer service that this was completely unacceptable and that I would write this review. Avoid Bosch products at all costs. There are others that offer much better service.Updated on 2/14/2015:13 months into owning the unit the control panel went out. We called Bosch to fix it, they told us three weeks hence a repairman would arrive to repair the unit. Instead of waiting we called Sears with whom we have an extended warranty program to cover the unit and they came out 2 1/2 weeks after we called. During the call to analyze the problem and told us they were sending us a new control unit. The day before the visit we realized that no unit had arrived at our house so we called Sears. They told us that the request for the item was denied and they would come out and analyze the problem and order the correct parts. The repair man told us that this is ridiculous, the part shouldve been ordered and waiting for him to install it. He then analyzed the problem, decided that that was exactly the correct part and ordered it and he would be there to put it in a couple of days after it arrived. Upon returning to install the part, Bosch had only sent the cover with none of the control unit inside. The second order was placed this time for the control unit, whose arrival we are still waiting for, now 3 months since the unit broke. The moral of the story is do not buy a Bosch dishwasher unless you can afford two of them, one to keep on reserve while the first one is being fixed.

We bought a Bosch gas range four years ago. I did the research and consumer reports said it was the best. Within the year, the front door wouldnt close completely. We had the company we bought it from come and fix it; it was still under the one-year warranty that time. Life was wonderful, except that the front knobs were a little loose from the heat that had been escaping with the door not closed.When the new hinges failed (again, less than a year after being installed), I called the store again, and had them come back and do it again. They gave me a hefty bill for it, which I disputed, since it was only a matter of months since it had been fixed. The one-year warranty was only from the date of purchase, so I paid it.Last summer, the door started its migration from the frame once again so, being the clever ** that I am, I propped the door shut with a kitchen chair. We really struggled to shut it enough for Thanksgiving dinner, and hadnt used it since. Our Vermont Castings gas grill was our primary cooking device--everything from apple pie to ziti--ever since.I bit the bullet last month and had them come again. They did half the work as they had to order a door repair kit (obviously, we are not the first to experience this). Now, with the new door kit and replacement knobs, we are looking forward to another 10 months (hopefully) of having an oven. Our broiler hasnt worked since it was fixed, but I havent complained about it because I cant afford to.

HMB5050 Bosch microwave - I remodeled my kitchen 3 years ago. Researched the big Bosch appliances and most received good reviews. The least expensive item, the microwave, I did not research. Big Mistake!!! Read the reviews, all have the same issue. Total failure between 2-3 years. Inverter board/magnetron. Repair cost $600!! So many reviews with the same issue, Bosch should have recalled this item. Instead just discontinued it. No help from customer service, although they did have me go through the trouble of sending them a bunch of stuff. In the end they offered me $25 towards a new inverter board. Im considering a small claims court option. I have enough info about the item to at least warrant a try. All my other Bosch appliances: warming drawer, double wall ovens, dishwasher, 5-burner gas cooktop, have held up well. I cook a lot! Just such a disappointing experience with the darn microwave! I wish they would help me out with a credit towards a new one! They know this thing has serious issues! Ill keep you posted!

This is one of the few true slide-in ranges left on the market that overlap the counter on each side. The cooktop is powerful, with great temp control and flexible configuration. The oven bakes so perfectly and evenly, it made me realize what I had been missing for years with my old oven. The convection settings work great, as does the proof setting and the warming drawer. Best range I’ve ever owned.

We purchased this Bosch model brand new about 2.5 years ago. We noticed intermittent cooling problems even during the first summer of use when it was hot outside but they were intermittent and therefore impossible to diagnose. At the end of this June the freezer compartment went up to 40 degs (it was 12 hours before we noticed it because the system did not alarm as it was supposedly designed to do). A repairman diagnosed the problem as a slow low side leak requiring $1200 to repair (not including the diagnosis which was another $250). Considering its short life span, it seems to be highly likely that this was a defective refrigerator at purchase time. Technically it is 6 months out of mechanical warranty by calendar days if you compute time from purchase to complete failure. However, anyone taking an honest look at this situation would conclude that the problem causing this failure started during the warranty period and Bosch should take responsibility for repairing it. As this problem seems to be posted fairly frequently I think it should be the subject of a legal action against Bosch. At the very least I advise anyone reading it to do a frequency search for this complaint and re-think the BOSCH purchase in lieu of a more reliable product.

I purchased a Bosch washer, Model WFMC22OAUC in Feb. 2008 along with the dryer and petal stools. I did my homework and found this brand to be the most recommended by pretty much everyone, retailers and repairmen. The washer has now been repaired three times. The mold sticks to high heaven and, being farmers, I can honestly say one gallon of water doesnt bring out **. My whites are now gray. I was told I could wash three loads at once. I should have been told to wash one piece of clothing per load. I doubt that that one piece would be cleaned.

Have had 2 Bosch Dishwashers in the last 20 years, only reason for two, well we sold the 1st with the house in Florida, then when we moved to TX, gutted new kitchen, installed all new appliances and Bosch was one of them! Knock wood, never have had to have either of them repaired in the 10 years of having both! (Ten years on each BTW.)

We called Bosch when our 2 1/2 year old dishwasher broke. Their service dept. had a 2 week wait so they recommended authorized service providers with Mr. Appliance at the top of the list. We called Mr. Appliance and told them of the error code displayed and requested service for a broken drain pump. They came, charged us $170 and didnt bring the part. Then they sent a $600 quote to fix the unit. I called Bosch because at this point I could buy a new dishwasher. After some back and forth they offered to pay for the part and Id pay for the labor. Mr. Appliance hadnt broken out the quote, Bosch said the part was $36. Bosch offered to call Mr. Appliance which they did but to no avail. Still a $600 job.Bosch charges a set fee ($129) then another $30 per 15 minutes. They had no information about how long it should take to install the part. They offered me 2 additional authorized repair companies. One was out of business and the other had horrendous reviews. I called an unauthorized company in my neighborhood with excellent reviews and they will do the job for $198 plus the part. Bosch refused to sell me the part or sell it to the unauthorized repair company.First of all, the unit should not break after 2 years of use by empty nesters who barely use the dishwasher. They should make a better quality product and stand by their brand with more than a free part. Secondly, Bosch needs to review their requirements for authorizing repair companies. They should consider pricing and reviews to hold these companies accountable in exchange for giving them so much business. It should not cost more than the price of a new unit to replace a common part. I will not buy another Bosch!

WALL OVEN: I bought Bosch Benchmark appliances for my home. I am now on the 4th repair for the wall oven (exact same problem all 4 times) in a year and still Bosch hasnt figured out theres a problem with this oven. All 4 times when the oven stopped working I was without the use of my oven for 20-25 days waiting for repairmen, parts or be ordered, etc. 80 days in total so far in less than a year that I have not had the use of my oven, and counting. AND to make matters worse, the only time I use this oven is when I have guests, the rest of the time for myself and my husband to make small meals we use the smaller speed oven. So, 4 times in less than a year there has been multiple guests in my home for dinner parties, and the oven has stopped working. Add all those people up and youll see how many people have walked away with a bad opinion about Bosch appliances. Not to mention that at each dinner, because my oven stopped working, I had to resort to ordering in for my guests and all the fresh fish and chicken etc that I had bought to prepare for my guests had to be frozen because I knew Id be without my oven for another 20-25 days before I could bake it.SPEED OVEN: I also have the Bosch benchmark speed oven, that too has had one repair in less than 6 months of being installed, same problem as what I had on the wall oven. Thankfully the speed oven got repaired and seems to have been working fine ever since (knock on wood). COOKTOP: I also have a Bosch induction cooktop. No problems as of yet with that. Im keeping my fingers crossed but Im scared to death because my trust in Bosch is so very low.I have told everyone that comes in my home and raves about my gorgeous kitchen renovation DO NOT EVER BUY BOSCH. And most of them have seen it first hand now how bad the appliances are because theyve all been at my home at one time or another in the past year and seen the oven fail in front of their own eyes. So Ive got lots of witnesses and sadly Bosch has lots of people who know to never buy their appliances. 2 of the families who were at my house in the past year and saw the wall oven stop working, have now done their own kitchen renovations and both of them made a choice NOT to buy Bosch because they said they would not take the chance seeing all the problem I had with mine.I have kept a detailed journal of all my repairs, dates, time, conversations, videos, etc. Because I am fairly certain that I will end up suing the retailer and/or Bosch for breach of warranty/contract and for not disclosing material facts prior to my purchase. But because its still under extended warranty Im going to keep letting them repair it as many times as they want, and I will keep my journal and history so that shortly before the warranty wears out I will then sue and force them to give me a full refund... I cannot accept a replacement oven because Bosch does not have another wall oven that could be installed in my kitchen without me doing a kitchen reno again (which is not going to happen).

It works well, I bought a smaller one because we dont always have dirty dishes and space, but when I do replace this one I will go for full size so larger items like pots can be washed in it. For a small dishwasher it does a great job.

We purchased a Bosch dishwasher 2 years ago. We have had nothing but trouble with it. It had an interior odor from the very beginning and the smell continues to get worse, unbearable actually. We clean it regularly, wash the filters, use store bought cleaners, have tried vinegar, everything imaginable that I could find on the net. A couple weeks ago I decided to call Bosch. They sent a a service tech to the house who was there a total of 5 minutes. He looked in the dishwasher, checked the filter and the wash wand. He confirmed that the machine has an odor, confirmed that it is installed correctly and that the machine was in fact clean and well maintained. I followed up with Customer Service and was told the problem had been escalated. I was told they would respond within a 24-48 hour window. They didnt. I followed up once again and was told they would do nothing about the situation. When they said a service tech would come by, I assumed that meant they would be able to help. Sadly, it was all a waste of time. There has been nothing done to eliminate the odor and no explanation as to why the odor exists. We are currently renovating and will be replacing the dishwasher. We will NEVER EVER purchase a Bosch appliance again. This was an expensive mistake.

We got our Bosch dishwasher 2 weeks ago. It was very labor intensive to set up. Too many bells and whistles. Also we did have a problem with water accumulation. We were told to use the extra shine button. This works. However we have to make sure we are here when the dishwasher is done so we can open it right away to let out the steam. So we have to take the extra step of setting the timer. Also it takes a very long time- 2 1/2 hours for the cycle to get done with the auto button and the extra shine button.Also the amount of dishes you can put in seems small. The plus here is that the dishwasher is very quiet. We got the Bosch hoping for an energy efficient machine. We do have to rinse the dishes first so that also takes up extra water. Perhaps this is a good model if you are a caterer, but cumbersome for general household use. My old broken down dishwasher did a better job of cleaning and drying in half the time. Its actually easier for me to wash my dishes by hand unless we have company.

When researching new appliances, all the reviews seemed to be negative, regardless of manufacturer. It seemed that nobody posted positive reviews. I bought all four Bosch appliances in March 2017 and had a problem with the refrigerator dripping water inside the box which had pooled under the pull-out chiller drawer. I called the Bosch people and they immediately set up an appointment with an independent local appliance repair service. The tech came out the next day, took everything inside the refrigerator apart and contacted Bosch Techs by phone to determine the required fix. After he was done and had put everything back together, I asked what if that didnt solve the problem and he replied that I would probably get a new refrigerator. The next day it was clear the leaking wasnt fixed. I called the repair guy and he immediately started a Claim, and gave me the claim number they would send to Bosch, and a phone number for me to contact Bosch. I talked with a very nice Customer Service lady at Bosch and they emailed me a claim form to complete. I was not able to complete it immediately but took the form to the local post office to mail about five days later. When I got home from the post office, the phone rang and it was the Bosch representative confirming that they had already ordered a new refrigerator and a local installer would contact me once the unit was received. About a week later, their installers came out, removed the old refrigerator and totally set up the new one. When they left there wasnt a trace they had been there and the refrigerator was completely set up. So, I may be in the minority on these Reviews but my Bosch appliances work just fine, the Customer Service people are absolutely delightful to work with and they stood behind their product 100%. I couldnt be happier and think potential customers who study the reviews need to see a positive experience among all the negative reviews.

After having the Bosch washer for 16 months, the hot water wash no longer works. I called Bosch and was told the washer was out of warranty and nothing can be done. I found out the problem is the control board which you can buy for $274. What a deal. Now, the softener no longer goes into the washer. What do you expect for a $1000 something to work?

Works like a dishwasher should! No rinsing before loading dishes. It's so quiet, I forget it's running. Exterior is very sleek. The capacity is unbelievable. It will hold all dinner dishes, serving dishes, pots/pans for at least 2 full meals for 4 people...and then some. It cleans my stainless cookware to a perfect shine. So glad I went with Bosch.

Bosch Evolution 500 Series DI 2012 - Purchased new. The doors front panel rusts. Bosch customer service blamed me, stating I must have cleaned with ammonia based cleaner. I didnt use ammonia based cleaners. Bosch offered 20% off new part. All of my appliances and even house garbage can are stainless steel. The only rust is on the Bosch Dishwasher. Searching the internet I discovered many similar complaints. Apparently the consensus is that Bosch uses stainless steel that isnt passivated in which the process to remove iron oxides from the stainless steel wasnt complete thus allowing rust to form on the stainless steel. Bosch would rather blame me than correct the problem. Buyer beware.

The worst dishwasher ever made. My father went through Consumer Reports for the best model of dishwasher to get — the Bosch one was in the top 5. This dishwasher was made for international living not for the American ways of life - busy schedules and raising a family. This dishwasher as with all Bosch dishwashers have a smell that rivals rotting meat. You can’t get rid of the odor it comes back time and time again. It also is extremely difficult to navigate. Dishwashers are to be user friendly. Not hard to figure out. I am not alone in this review. Many others feel the same way.

This Bosch dishwasher is the best dishwasher with reconfiguring the shelves full in 9 different positions. Can wash silverware upright on the side or place them laying down side by side on the top third shelf. Many options to choose to wash. Cleans perfectly and dries too. Highly recommend all Bosch dishwashers. A little more money but so worth every penny! Satisfied Bosch customer for life!!

We purchased a Bosch dishwasher from Lowes in October of 2016. The configuration was somewhat clunky but we dealt with it. We followed all manufacturer recommendations for use and had no problems until April 2019. After loading it and running it the cycle ended before it should have, when I opened the dishwasher it was full of dirty water and the dishes were not clean. I checked the book and online. Followed the directions to empty the water and check the filters. There was nothing blocking the filter. I tried to run it again, stopped after 10 minutes again full of water. Again followed the steps. Called Lowes. Was told that since it was more than a year old I needed to contact Bosch. I contacted Bosch who claimed the problem appeared to be in the control module. They offered a few (3) Bosch Authorized Service Centers, I called the one that was only 30 miles away (closest), after 30 minutes on the phone with model number and serial number they told me the part I needed was no longer available and if I wanted a service call it was $100 up front and they could not get here for two weeks. My husband found the correct part online, ordered it from Bosch ($110 plus shipping), he installed it and the problem was still there. You turn on the dishwasher and it runs for 30 seconds, then claims it is sanitized. We then called a different repair company and they could not figure out what was wrong. We went back to Lowes hoping for at least the offer of a discount from a new dishwasher. No support, they said we should call a local appliance repair company to fix it. I told them I would call a local appliance company to sell me a new dishwasher. Apparently 30 months is the length of time a dishwasher is supposed to last. Very very disappointed with Bosch and with Lowes.

Bought the above dishwasher (Model SHV878WD3N/10) and had it installed 10/15/18. It did not work from the 1st day. A repair technician checked it on 11/2/18 and told us the dishwasher had a factory defect and was not repairable. He contacted Bosch and told me they were going to exchange the dishwasher and I should check back with them in 3-4 days. I called on 11/6 in the morning and was told the exchange had been approved and I would have to wait 5-7 business days for that to be arranged. In the afternoon on 11/6 a customer service rep called me and advised me the exchange was approved and I would have to wait 7-10 business days.On 11/14/18 I called because I had not heard from them and was told that the approval had not been sent to the exchange department and was assured it was sent through that day. Now they tell me I will have to wait another 7-14 days to find out what model the exchange is approved for and when that may take place. Customer service reps are rude and do not provide their name. This was a $884 custom front unit and they are not even telling me I can get the same unit. The customer service at Bosch is terrible!!

After fighting cheap dishwashers for years, I decided to upgrade to a quality machine to stop the bleeding of repairs. Two years and $750 in repairs later, Ive had a circuit board go out on this dishwasher and I cant be more disgusted. Save the money, buy a cheap dishwasher and replace it when it breaks. Dont spend the $900 on a Bosch unit hoping it will solve the issues; it wont, it will be more painful instead.

Dishwasher cleans very well. I never prewash my dishes. It is quiet also. I am very pleased with it. Sometimes I overload it but it still gets all the dishes and pots and pans clean. I have had no issues and it is 10 years old now.

I have a safety issue with my newly installed Bosch gas range. When I called customer service, they offered to read the manual to me. Ive been reading for myself for some time now. The agent said that they had nobody that they could transfer me to that knew how my range was supposed to work. Let that sink in for a minute. Nobody in their customer service group knows how the appliance are supposed to work. Unbelievable.

I have had a Bosch microwave oven for a year and a half. In that time, it has broken down twice! The first time, Bosch repaired under warranty with no problems. The second complaint, they set up a warranty service call a week out from my reporting it failed. Repair date came and went. They said they were overbooked, but would be happy to put us on the list in a week from now. I asked to be put next in line and they said, We cant inconvenience our customers like that. Im not sure what that makes me! We paid a lot of money for that microwave! I will never buy another Bosch product and will discourage everyone I know from purchasing a Bosch!

Purchased a new home, wanted to replace all appliances, ordered BOSCH 800 SERIES 3 refrigerator, BOSCH 800 SERIES Dishwasher and BOSCH 800 SERIES 36IN. FLAME cooktop on 8/7/20. Regret it! Regret it totally. Waited 6 weeks for the cooktop to arrive with an impressive tagline ‘Cook with precision’, but the BRAND fails to live up to it miserably. To begin with I was always struggling to cook simply because the lower flame (simmer) burners are in the front and bigger flames ones are at the back (who cooks that ways??); if I started cooking on front burners, it felt like ages to even stir fry and if I started cooking at the rear, I was falling way too over my food simmering on the front burners risking burning myself. It was like juggling and guessing which burner to use for what and finally after having burnt myself more than a few times, I figured I could only use the center one for day-to-day cooking else I was just wasting my time (in hopes of ‘cooking with precision’) and getting burnt. As if this struggle wasn’t enough, in two months’ time the right front burner started shooting flames out near the sensor, which was hitting the cooktop surface and discoloring it. It wasn’t until the stainless steel surface was fairly dark that we noticed, what was actually happening and contacted the customer service (on 12/21/20) for help only to be told (on 1/10/21) that our problem was a cosmetic issue. When we refused to agree and sent more pictures, we were told, “We unfortunately would not have any sort of troubleshooting for this specific scenario and we can only recommend contacting your local authorized servicer in order to have this matter better addressed” and referred three companies. We shared this video (**) with the customer service on 1/22/21 hoping to get a feedback from the R&D team but BOSCH’s customer service didn’t even bother to acknowledge, leave aside respond to the safety hazard this design of the cooktop poses to its users which can be serious and life threatening. Having tested Covid positive, we couldn’t call the technical support (referred to by BOSCH) until April ’21. The chap comes in looks at every nook and corner of the cooktop but could not figure out a thing in 15 mins. Then another chap comes in in a few days and tells it is the burner cap that is causing for the flames to shoot. But, he still doesn’t know why? He goes back, calls BOSCH and gets back asking if we had another burner cap? Well yes, it is just 1mm smaller in size w.r.t the one currently on the burner. Eureka! We have the wrong burner cap on and an invoice from the technician stating BOSCH will not cover this. Now, that I know of the reason for the shooting flames, I agree that it was probably a mix-up of the burner caps while cleaning. BUT, then did BOSCH put a symbol or mechanism in place to ensure that users don’t do that mistake? BOSCH expects me to compare the sizes of the burner caps each time I put them back but would not work on designing things better. Well, why? Because BOSCH is a BRAND, a BIG BRAND, that sells stuff at HIGH PRICES, built with PRECISION to work in LABS not homes.   Just now (5/5/21) ended a call with DAVID **, a supervisor with BOSCH customer service who made me realize how empty BOSCH is as a BRAND. How its an ALL-HAT, NO-CATTLE company. Politeness and courtesy, two of the basics of customer service, they are not even present in BOSCHs customer service supervisors leave aside representatives. He says, I should clean one burner at a time to avoid confusion or the mix-up. Wow! What an idea? And, why should I do that because my time is FREE and he wouldn’t spend discussing paying for the invoice because his time is money! I’m surprised that BOSCH wouldn’t cover issues that its customer service or referred authorized service providers cannot figure out in just a few seconds considering it’s so trivial and BOSCH must come across such complaints on a day-to-day basis. BOSCH not only has a bad product with hazardous design in market but also has the worst customer service I have experienced till date. BOSCH’s R&D designs cooktops to cook with precision which means cook in hours and its customer service supervisor asks you to clean one burner at a time which means clean in hours too! On top of that BOSCH’s marketing team will spam your mailboxes with appliance service plan flyers every couple of week even when BOSCH neither covers the most basic operational issues nor has an efficient team of knowledgeable customer service or technical professionals to address them timely. What a shame!

The Bosch model SHV99A03/UC 14 is fabulous! It is quiet, a major advantage. Only a door spring pulley has broken in 12 years. The racks are large and easy to load. They fit all sizes of dishes and utensils. This will hold a very full load of dishes. We have the option for wood paneling that matches the oak cabinets. The door springs are strong, but the plastic pulleys are what broke. Bosch has redesigned them, so get the newer ones. They are a real challenge to replace, but there was some good video on YouTube showing how. Study first before you begin!

So... Im standing in the kitchen around 11 pm, watching a soccer game, getting ready to take the dog out. The bottom oven was on Proof at 95 making yogurt. I hear pop! pop!, look over at the 6-year old Bosch double oven. Flame is coming out of the vent at the top left of the oven. I walk over & blow on the flame. It goes out but is still smoking so I get the fire extinguisher & spray the vent a couple times. I spend the next hour or so cleaning up white powder that spread a lot further than I would have expected. Next day I call the local Bosch Certified Technician. We pull the ovens out so we can see the control boards behind the control panel at the top. Main control board has four melted relays as well as a bundle of burnt wires. Tech says he is going to recommend the oven be replaced instead of repaired, that there is probably more damage that will show up later and we will never trust this oven again. Tech takes a picture to send to the Bosch regional rep along with his report & says to call Bosch customer service. CSR says they need a copy of the original sale receipt. Of course, we cannot find it. I send the original packing sheet and call again. Different CSR says she will see if they can find it in their system & gives me the File #. Call again & CSR says they have enough info so it has been submitted to upper management, should have response in a couple days. The response: Bosch will replace the oven with the current equivalent model prorated. That means if we pay them $1649.50 (half the MSRP) they will remove the burnt oven, ship & install a new oven. I say My oven should not start on fire! Bosch should replace it with an oven that wont burn up without cost. CSR says he will submit my request. 2nd response is the same. The oven was part of a Bosch package including stove top, microwave, dishwasher, washer & dryer, refrigerator & tankless hot water heater. The control board burst into flame & apparently Bosch has no interest in finding out why. We rejected Boschs offer & purchased a different brand.

I am having issues with a brand new oven/microwave combo that keeps breaking. The Bosch service department does not have their act together, so they keep postponing my appointment, and they are not very apologetic about it either. I tried to write a negative review on their website, but it was reviewed by them and not posted. They only post the good reviews of their product. This is symptomatic of a company that is not transparent about their business.

Our Bosch dishwasher gets all the dishes clean and removes the most difficult BBQ and smoke stains from all of my racks and cookware. It also is so quiet we dont have to wait until we are out of the room to turn it on. We are very impressed with this dishwasher over all of the others we have used.

Bought Bosch Range 3 years ago. With 55 years of cooking this is the worst stove I have ever had. Nothing works the way it should. Turn a back burner on and the front burner also gets warm. The largest burner gets too hot. The oven is worse. Cant cook anything on the bottom shelf, it burns everything on the bottom. Can only use the middle shelf but not over 350. I will never buy anything that has the Bosch name on it... Does not even desire one star.

Before you pay more (a lot more) for Bosch, please be aware of the following: For a problem with our new refrigerator (

Quiet, does a great job, lots of room, 3 tiered. Heavy, regular, eco, normal, express, and rinse cycle with delay, half load, delicate, sanitize and extra shine options. 3 racks, top for cutlery, middle for cups and glasses, bottom for pots and plates, and more cutlery. Very efficient use of space. Digital display. Time remaining feature really handy. Stainless steel. Model SHE68T55UC/03. Nothing bad to say. Best dishwasher weve ever owned.

Recently bought a new Bosch refrigerator 12 days ago. The fridge is not cooling or maintaining temperature. Service technician came to check but didnt have a thermometer. Gave an unsatisfactory reply that the compressor heating up and left. The problem continues. The technical support provided and the Bosch Refrigerator very unsatisfactory.

If negative stars were possible they have sincerely earned it. We spent nearly 11,000 dollars in appliances and the combination wall oven microwave has never worked correctly. Bosch has tried and failed to fix the appliance three times. I have spent over 12 hours on the phone with Bosch, most of it on hold, trying to rectify this situation. I have asked for assistance to get the appliances replaced to no avail. On 1/3/18 they came and fixed the appliance for the third time. This fix was to replace the touch panel because the second trip to the house the technician replaced it with the wrong touch panel. When that technician was questioned about it he said, “That’s the right one for your oven” instead of holding the two next to each other to determine that it was in fact the wrong one. Then a different technician came to replace that touch panel with the correct one. That one, on the first use came up with fault codes saying that the electrical was too hot. Ten minutes later another code came on that says communication error now the oven won’t come on at all. I called to request that the appliances be taken out of my house and explained to them my concerns of faulty wiring. I also told them of my concerns of fire hazard and having my newly built home burned down. The representative told me that it needed to go to management and that I would be contacted in 24-48 hours. I was not contacted and after 72 hours I called them back to find out the first representative didn’t even send my file to management. I explained the situation and was told that it would have to go to management. I then asked to be transferred to management because I had no faith that I would be contacted. I was finally transferred to an “escalation manager” who was unable to help me and she transferred me to the “escalation supervisor” named Shawn. Shawn then explained to me that they would never refund my money for the appliances and that I was stuck them, but they might be able to replace the oven. I had already been told by two representatives that refunding the appliances was a possibility only to be told by this extremely unprofessional representative named Shawn that was not an option. He then told me it would have to go to management and I would be contacted in 24-48 hours. I cannot stress enough my displeasure with everything about Bosch most of all by their customer service. They are absolutely one hundred percent unprofessional hacks that will never get my business again. I will never buy anything with a Bosch affiliation again. Horrible company, horrible employees, and horrible products. Save yourself from this overpriced trash.

I bought my dream kitchen’s appliances all BOSCH on July 8, 2013: the worst decision!!! The microwave does not heat evenly! I use the MW primarily to heat a cup of milk. I set it for one and a half minutes, and what happens? It scorches the top of the milk, to the point it boils over the cup while the bottom of the cup is warm at best. I called their customer service, had a technician come and his response: The MW is working properly... please refer to page X in the user manual where it says to stop the heating midway through and mix the liquid for optimal heating. Really? I think a cheapo MW does better.That is plain wrong! I had never had issues with any other MW... and this is what they say? This is ridiculous. DO NOT BUY BOSCH period. I thought I was making a good decision, but I regret it every day. Having odor issues with an 800 series dishwasher. Stick to GE! It could be all made in China, but at least its a product used by the masses, and as such statistically the number of defects will be very few. And price wise... theyre almost the same.

I had some issues with the fridge, it wouldn’t cool and also the water dispenser stopped working. The technician came on a number of occasions to figure out what the issue was, of course all at a cost to me. He thought he figured out why it wasn’t cooling and replaced the fan. He told me to purchase a triple valve from Bosch and that should fix my water dispensing issue. So I ordered online straight away. After a few days the item arrived, but I had also noticed that the internal temp inside the fridge didn’t go below 20 degrees Celsius. I decided enough was enough, spent so much on this technician and yet nothing, so I went out and purchased a new fridge. I contacted Bosch and explained the situation, and seek a refund on this triple Valve, technician labor cost as well as the cost for the new fan he had installed because the fridge clearly isn’t going to work. Till now it is still under review. As for the triple valve I sent it back to Bosch at their request (after again explaining to sales why I no longer want the item) at my own expense and yet they still charged me a ‘restocking fee’. I told them I only purchased it at the advice of the technician but because he couldn’t resolve my main issue, I didn’t need it anymore. They wouldn’t budge. I will recommend anyone that is thinking about purchasing a Bosch appliance to reconsider. Their customer service is awful and their technicians don’t seem to know the product too well either.

DO NOT BUY BOSCH!!! My kitchen renovation required a replacement of the brand new stove. The dishwasher was replaced at least 2 times, and thereafter required service and at the present time is noisy. The refrigerator required several service calls and replacement of the ice maker, as whenever I needed ice, there was none, or the cold cuts in the refrigerator were frozen, or the vegetables in the drawer were frozen. It is too frustrating. In the beginning, Bosch was accommodating, however, there is no assistance whatsoever although I was assured they would be there to assist with the refrigerator. Unbelievable experience. WILL NEVER BUY BOSCH AND RECOMMEND ANY OTHER BRAND!

The dryer has been problem free. I have had this dryer for almost three years and have not had any problems. We live in a condo so we purchased this model because of the smaller size. It is fine for two people, but I would not recommend it for a family. The only downside is that it cannot handle large bulky items such as king size blankets.

We purchased our Bosch refrigerator two years ago at a higher price than other comparable Fridge. We purchased it because of the excellent reputation. The gallon milk door tray broke after 2 years of use. I called Bosch customer services about it. They will not replace it because it is beyond the warranty period. My prior refrigerator uses different type of plastic and it is thicker. It lasted 20 years without problem. They need to design the product of looks and reliability. I was a plant manager. My experience has taught me the product quality and reliability are the most important factors in keeping customers. Bosch manager need to stand behind their product. I would not buy a Bosch refrigerator again.

I have been dealing with a non-working tankless water heater for about a week, and Bosch customer service keeps telling me from pictures I sent that the install is incorrect. I have had many technicians come into my home and verify the setup and that Bosch, a reputable company, should accommodate us. Its been under 5 years since we have used these units and with not having hot water for almost a week and the countless phone calls to Bosch and emails with pictures, I am resorting to going to the Better Business Bureau. We had the town of Clifton verify everything before they issued us a Certificate of Occupancy. This CO would not be issued if a potential threat was posed due to incorrect installation. We also called Clifton City Hall, who said install was done according to city code. Of two, only one tankless water heater works. I will mention all over social media how Bosch treated this situation and my overall experience. We had to pay multiple amounts to the plumbers who visited our home, who ended up telling us this is something Bosch should be handling for us. Where is Bosch when this customer needs them to help? The 15 year warranty is mighty easy to void isnt it. Also, if Bosch is so confident that the install is incorrect, why doesnt Bosch come here and take a look themselves? Id appreciate a response as this is getting extremely frustrating.

The platforms that the feet of the cast iron grates sit on are ridiculously small and unstable. Causing the grate to slide off the platform and toward the center of the cooktop and then any pot on top of the cooktop to also be unstable. Worst cooktop design I have ever seen. This is a simple and very basic function. I cannot believe this would be an issue. Very unsafe and unsettling. Wish I could upload a photo!

After careful review of the facts Bosch Australia kindly repaired the washing machine and kept in contact with me at each stage. This has restored my faith in the Bosch brand. Overall, they managed the situation with professionalism.

Buy any brand appliances but not Bosch, its the worst. I bought all my kitchen appliances Bosch and I regret it, worst customer service. I had my new fridge for only 2 months and half and the ice maker stopped working. They want to replace the piece but not the fridge, I received it October 21, 2016 and broke mid January 2017. Worst brand ever, I bought the range hood too and when the installation guy opened it, was missing a part. Called and they didnt do nothing, my installer had to make the piece for it. Representatives keep repeating same thing like a robot even the supervisor, We dont replace. We fix. I feel bad for people like me who got cheated by the brand. Worst brand ever. I have extra fridge in my basement. I dont know what its brand. Had it for 9 years. Never broke and works perfect, 9 years, what a shock after 2 months Bosch fridge broke.

I had three repairmen come out, and they all verified the problem. Each gave me different instructions: dishes should be put in when they are dirty, dishes should be put in when they are clean, use vinegar in the rinse cycle. One repairman spent 20 minutes vacuuming the suds out. I am a disabled senior citizen and a dishwasher is important to me. I cant hand rinse everything every time the the cycle is done! I had to send a picture of the problem. I guess Bosch doesnt trust its repairmen.

We purchased this refrigerator to replace a side-by-side that was over a decade old and having trouble keeping the refrigerator cool enough. We needed a counter-depth model due to the relatively small size of our kitchen, and we wanted a French door style with one or two freezer drawers. Other features we wanted: large enough vegetable and fruit bins (some brands have ridiculously small bins), digital controls, LED lights, ice maker (but we had not liked the in-door water and ice we had on the side-by side), the ability to make a shelf into a half-shelf to accommodate tall bottles, and a lot of usable door space. We have been able to fit quite a lot in the refrigerator portion--more than we did in the side-by-side. The shelves are laid out quite nicely, and we have not even made adjustments from the original factory positions. We don't use the egg trays (we kept the tray from the side-by-side, which we like better), but we think we could use one more door shelf and may order one. The freezer is a bit more space limited, although we have been able to fit virtually everything we needed without too much of a problem. We were a bit skeptical about the full-width tray at the refrigerator bottom, but have found ourselves using it for a number of items, especially cheese. This French-door refrigerator allows you to open the left door, access, and close it without touching the right door. I have struggled with other brands that require you to pop the right door just to get the left one in place. We live in Boston where the water is better than anywhere that we have lived, so the lack of a filter has not been a problem (we did flush things out with a few batches of ice at first). It senses when you need ice, so you don't have to manually turn it off. Unlike some reviewers, we have found that it makes plenty of ice. (Our other refrigerator did have a small water filter, but it was always unclear how often we needed to change it and when it might itself become a source of bacteria. If you really need a filter, we would think it might be better to get a more robust one that filtered both the sink tap water and the line to the refrigerator.) Our only caution/complaint is that the door-open warning is not loud enough. You really need to make sure the French doors are fully closed, because you won't easily hear the low-level dinging over a normal TV or stereo.

First I will say I love the swing doors. However, after purchasing the top of their line double oven I am very disappointed in the quality and service from Bosch. The seller I purchased this from initiated a customer service call and they did send out a repair person to look at the oven. He took pictures and said the cavity is unrepairable. After calling them again to get a final response they said the oven works fine and it is only cosmetic. I agree, but this is not minor cosmetic. The entire bottom of the oven is discolored, looks like finish is peeling off. Inside of oven looks 20 years old after 1 1/2 years.

This dishwasher is clearly the best ever. Love it. Incredibly quiet, cleans marvelously. Not afraid to run it overnight or when I am not at home.

Have a Bosch Refrig./Freezer just over one year since purchase. Call for service as freezer would not keep food frozen. Waited for repairman for 7 days. He came and said we needed new Temp sender and fuse ($100). Labor ($233) in advance. Would be back to fix in ten days. After 24 hours, the freezer does not work and now refrigerator is losing temp. as well. I requested emergency help as wife just had emergency Detached Retina Surgery and now home. We are both 70 years old. I have all Bosch appliances including: DW, WD, STOVE, MICRO. Never had problems before with any. I am going to call my lawyer and write a claim with the BBB. This is the worst Quality Assurance I have ever seen and the technicians do not have the training on this equipment to fix or repair problems.Updated on 08/02/2015: Call Sears to repair 2-year old Bosch unit which was not cool enough. They came and in 5 mins said I needed 2 parts @ $100/10 days to get parts and $250 labor, all in advance. But when they installed, the Bosch Refrig/Freezer did not work. The service people are not trained and Bosch was no help. I would never recommend Bosch to anyone from now on.

I purchased Bosch Dishwasher model number SHE4APP02UC in 2011. I’m having problems with heavy buildup of black gunk. Also there was mold on the inside of the dishwasher and I’m wondering if anyone else is having this type of problem with this model. Also there’s water in the very bottom circular area that does not drain. I’m wondering if anybody has a problem as well. Thanks!

We purchased a Bosch Powerstar tankless water heater with a 10-year warranty in October of 2008 from Home Depot. At the time, the price on the water heater was $800. In September of 2012, it stopped working so I called Bosch. The first rep told me I needed a licensed person to come out and look at it before I could claim warranty on the unit. This was on September 28th. Okay, not a problem, right? Wrong! First off, they do not have technicians to send to look at their products so I had to call a plumber and I couldnt find one that could come that day. On October 2nd, the plumber shows up and after extensive arguing between Bosch and the plumber because he was told to disassemble the unit, take photographs of the inside, and send them to the Bosch tech. But first, they would have to send us the new O-rings before the unit could be disassembled, so $80 to the plumber and he left. The O-rings finally arrived on October 10th so another call to the plumber. He came out on the 12th. After 4 hours of this crap and $320, they decided to warranty the unit and said they would ship out a new one. Well, today is October 22nd and I still do not have my new water heater! I called Bosch this morning and they didnt send it out until the 18th. So now, after 25 days of no hot water, I have decided I will never buy another Bosch product in my lifetime and I hope you wont either! Very bad customer service.

I bought a Bosch washing machine about a year ago. I was very happy with the machine. But suddenly the machine stopped working. So I called up the call center ppl to register my complaint. I was told that the representative will attend me in next 48 hrs. So I was relaxed. Now it is 4 days. I didnt get a single call neither any representative attended me. Now if I call no one is answering my call.

Our Bosch dishwasher, model #SHE43P22UC/64, has so far had no issues cleaning but we have had to replace the plastic control panel 3 times and it is broke again. Apparently, opening the dishwasher is too much for it to handle and it continually cracks and pulls off of the dishwasher. Have had to tape it together for right now because the cost of repairing it again is just too costly for the labor and service call. Will never buy a Bosch again. They arent worth the extreme expense and they dont stand by their products nor do they respond to complaints.

Bosch dishwasher has a very foul odor to it. Nothing works to clear it up. Its horrible and makes me ill.

Bosch 1000 rpm 6kg 15 Prog Classixx. I like Bosch products because they last well. Theyre expensive to buy, compared with other brands, but cheaper in the long run (and therefore also better environmentally). The reviews for this product were good as well, which is always a big factor for me. I wanted a general purpose model, which is why I chose this one. I didnt need anything special as I dont do any specialist washing (very dirty or extra large items, for example). Ive had this washing machine since October 2004. I dont know whether or not this model of the Bosch washing machine range still exists, but I would recommend it simply because the machine has always performed well and washed satisfactorily, its about average cost to run (slightly better than that, actually) and its never broken down in the eleven plus years Ive had it.

Paid $1100 for Bosch Dishwasher Silence 49 - it is terrible. Within one year it wasnt cleaning properly, and I clean the filter regularly. So I took to not only rinsing the dishes, but wiping them too! Now at 2 years it runs through cycles over and over again. Stops at random through the cycle and when you open it and press start again it sometimes starts at the beginning of the cycle. I do not recommend Bosch dishwashers at all. I had better results from the cheap one I took out.

Really quiet dishwasher with a water softener built in. No pre rinse required. Really cleans dishes well, is made of stainless steel not cheap plastic like other brands. A little more pricey than bottom line other brands. But if you want a dishwasher that works well and is quiet and will last I recommend the Bosch brand.

We purchased what we believed to be a high-end Bosch dishwasher (Model Number SHX43 CO5UC). Were a family of 2 and use the dishwasher about every other day. After about 2 years, the pump/motor went out and the cost of repair is approaching $500 plus labor. Bosch, when contacted by phone, said it is out of warranty and we were on our own. One would reasonably expect a reportedly high-end product, lightly used, to last longer. And if for some reason it failed, one would reasonably think that the manufacturer would provide some type of support to make the product work (as designed and advertised) at a reasonable cost to the consumer. Note - this is a $600 dishwasher.

We had a long power cut yesterday. My washing machine was working at the time of the power cut. When the power came back on again the machine showed a warning light that indicated there was a problem with the motor. I tried the Bosch website and found a section about self-help and put in the model number - it was not recognised so I contacted Bosch customer service. I explained the problem. They were supremely UNHELPFUL; said I needed an engineer and offered to book one with a £95 call out. I searched online how to reset my Bosch washing machine after a power cut. The instructions were simple and took about 20 seconds to complete. SHAME ON YOU YET AGAIN BOSCH. Previously I had tried to buy new baskets for my Bosch dishwasher but at £126 EACH I did not!!! They are OUTRAGEOUS.

April 25th 2017 we took our new refrigerator home. Everything was fine until August 21 it stopped cooling. Called Factory Direct Appliance because I bought the extended warranty and they said to call Bosch. So I called Bosch and they set me up with a ticket and recommended a repair place that services their appliances. That company is called At Your Service repair and they are as bad or worse than Bosch. They couldnt come out for a week. So a week without a fridge and when he shows up tells me that they have to order the part. A circuit board that tells the compressor to kick on. Tells me it will be a week and a half before they get it and sets a time to come back out. That day approaches, the Friday after Labor Day, and I hadnt heard from anyone so I called them. They proceed to tell me that the part is on backorder and they have no idea when it will get here. So I waited a week or two and decided to call Bosch again. They tell me that it is on backorder until December. So I said no problem, replace my refrigerator. They said send us proof of purchase and the diagnostic from the repair shop so I did. Another week goes by and I hear nothing. So I call Bosch again, and now they miraculously found the part from Appliance Parts Depot. Meanwhile the repair place has closed the ticket because they were told it would be replaced. So Bosch says that they are sending the part to At Your Service. I call at At Your Service and they know nothing of it. Keep in mind here who is doing all the calling. Neither of these outfits called or cared how I was doing, if I was taken care of or if I was happy or satisfied. So now when I call one they send me to the other and vice versa. So now they do not want to replace my refrigerator and in fact are putting an aftermarket part in it. In a week it will be 2 months without a refrigerator and I am still the one calling trying to get answers and just get my appliance replaced. Bosch sucks. I was looking at buying a Bosch table saw, cordless drills etc. because I liked the way they perform but I will never buy anything Bosch because they dont stand behind their product and they definitely dont care about their consumers.

Our Bosch washing machine is just 4 years old, with very light use and the main bearing has failed. The drum has come loose and caused friction so that it has melted, with smoke from the machine and had to be turned off to prevent a fire. Bosch have not accepted that this is a fault and have refused to inspect the damage. I do not expect this quality from the manufacturer, previous machines have lasted 6 to 8 years. We are faced with an expensive repair or a replacement machine.

I loved my Bosch dishwasher (Silence Plus 48 dBA Dishwasher) when I first got it. It was so quiet and did a great job. Two years in and just out of warranty, it needed a $300.00 repair because water was leaking out the bottom. Now, two years after that, it wont stop draining, even with the door open. A repairman confirmed what I thought, water was leaking into the subtray so the float wouldnt drop to allow the machine to function. He found a break in the water valve and told me the problem is a common one. I wont be buying any Bosch appliance again.

Quiet, you do not realize its on! Love the dishwasher. I have never owned a Bosch before, they are expensive but worth it! Would highly recommend this brand!

Admittedly, my Bosch Oven is now over 10 years old and out of warranty. However, this is the second time that the Bosch Oven has exploded with glass shattering over the floor and the people in the kitchen. Whilst I expect some ovens to grow old, I do not expect them to explode - especially twice now. The first was when the oven was being used and the second time was when the oven had cooled down. The first time, Bosch provided some (around 40%) reimbursement. On the second contact, first impression from customer service was that they were interested, but since then, they have been notably unavailable for comment or response. I wont be recommending a Bosch Oven purchase to anyone - in fact my response would be the opposite.

Unfortunately I am one of those that got no help from Bosch. They said there is nothing they can do and that I would have to pay $99 for them to send someone out. And that only covers the first 18 minutes of diagnostics. From there it was $120/hr. This microwave is part of an oven combo unit that cost over $2200 so it is not as simple as just replacing the microwave either. Thought I was getting a high end product but I guess not. Beware of Bosch less you find yourself hoping you win the customer service lottery of whether they choose to help you or not. BTW, this unit is only 26 months old.

I have been happy with my dishwasher that we purchased in 2013 until 2015. That is when we noticed a prong on the lower dish rack had rusted. The dish rack has a 5 yr Limited Warranty (excludes labor charges). So I contacted Bosch and they told me the service contractors in my area. I called Samaritan Installation who ordered the part, came out and replaced my dish rack and charged me $60!!! I was upset but could do nothing but pay them. Then, I called Bosch to complain about the company they recommended and they could care less.