We purchased four Bosch appliances in January 2011 and by November 2011, there was rust on them. Our fridge looked like someone sprayed the rust on it. It is that bad. We contacted Bosch and they sent a service person to look at it and confirmed the problem. He said that the appliances werent 100% Stainless steel because he tested it with a magnet and there was some magnetic attraction. Anyway, he then tried cleaning it per his instructions from Bosch and the rust remained. We contacted Bosch about what the service man said and then was told that the appliance were only warranted for 30 days for cosmetic defects and we should try cleaning it again. We tried cleaning again this time using a very fine steel wool. Some spots were removed but still left a residual stain but many, many spots the rust remained. We then contacted Bosch again. They asked us to send pictures and then they offered to give us 50% off replacement parts as their solution to the defective appliances we paid full price for. This is not the answer we expected from a company who sells what they call top of the line appliances.We were told that the problem of rust was because our condo is on the ocean in FL I cant believe that everyone living on coastal America has had rust problems on their appliances with in a year of purchase. Our Floridian neighbors dont seem to have this problem with other brands. Also we had purchased Bosch appliances for our CT home in 2007and have no rusting problems and we live a block from the sea. I read on rekitchen.com that Bosch warranties against rust on dishwashers. This obviously is not true. From what Ive read here, Bosch does not live up to their reputation!

I bought a Bosch Dishwasher model Avantixx SMS53A02GB/01 three years ago. After three years used only for domestic purposes i.e. once a day, the machine started leaking water on the bottom side. Following the heating system broke down and the Bosch engineer suggested not to repair the machine as it will have costed more than the actual value. How can a RELIABLE manufacturer like Bosch produce a bad product like the Avantixx and also charge you £100 for letting you know that it has broken down beyond repair in just three years? Shame on them. I will not advise anyone to buy one of their dishwasher machine.

A hole formed in the bottom of my SS dishwasher drum. The warranty says that Bosch will replace the unit. Instead, they are just refunding the purchase price from 5 years ago, that I had gotten a really good price on. Bosch told me to take it up with Sears, where I had purchased it before. Why? Bosch did not take a loss or gain. Its their product and they should do what the warranty says. Do not buy a Bosch!

I contracted Apple Air to install a tankless hot water heater during a complete home renovation. The Bosch unit has had nothing but problems since we starting using it. Apple has had a technician here a dozen times and has tried replacing different parts and has had no success. The unit gets freezing cold and then scalding hot intermittently. Even the technician said he can see the codes that are appearing indicating the problem. I’ve been very patient thus far but am tired of being told “we’ll call you back” when they never do. Weeks go by and we hear nothing. It’s not right. At some point they need to admit that the unit is faulty and to either install a new one or issue me a refund because frankly I don’t want to do businesses with this company anymore. Please don’t make the mistake I made by getting schmoozed Apple Air and there salesman John **.

I had purchased Bosch washing machine (Model No. WAK24168IN/03) on 06/12/2015. On 03-02-2016, I found the washing machine throwing E-18 and stopped working. Immediately, I called the customer care and registered complaint and they provided technician within 2 days. Technician informed us that drain pump got damaged and needs to be replaced with a new pump which will be fixed on 08-02-2016. From that day to till date, we had no information on the status from Service Center. We kept calling several times and asking the update on the status. They simply gave some stupid reasons and kept ignoring our calls. Finally, they gave us the number (**) of senior authority from Bosch Services who had kept awaiting us by telling that he will call and update on the status, and kept postponing the dates without giving any info on the status.I have lost my patience following up the poor and reckless customer service, as it wasted my time as well as money on the name of the brand just for a spare part. If this is the situation of service in the warranty period, then I just cant imagine what will it be after that period. I also pity on customer service who cannot give any information on the address of their Service Center. Washing machine is a very important home appliance in a daily life and we cannot waste any more time on following up people from one side with no response on the opposite side which delayed and disturbed routine planned schedule. Hence, I request you to refund the money or to do the service as quick as possible since it is already one month with no update on the status from the Service Center either through mail/phone.

I ordered my unit, which ended up being back ordered however; Mike kept my in the loop with open lines of communication throughout the whole process. I would highly recommend this company to any friend or family.

Plastic control panel on Nexxt 500 dryer broke 1st year (2008). Replaced by Bosch. Repairman says it happens all the time. We moved 5 miles. Plastic doors on washer and dryer started cracking. Bosch claimed since we moved they no longer were under warranty. Two inch pieces are continually falling out on/off doors. Washer has never cleaned very good. When enough pieces fall off and seals on doors no longer hold, we will go back to Whirlpool if they are still around. Their products always lasted 10 years plus. Dont know how Bosch got the reviews that convinced us to spend that much money.

The Bosch dishwasher doesnt dry plastic items. So the moisture in the dark dishwasher leads to bacteria growing - especially if you leave food on the dishes (after scraping). It can lead to a wet dog slobber taste on glasses. You need to wear a hazmat suit to clean this dishwasher. The bins for cutlery and the plastic and metal filter are made of a rough texture which collects food particles. It is nutty to have to wash plastic items by hand, clean the rubber around the door, and scrub the interior parts of the machine. I could wash the dishes by hand and do a better job and faster.

I recently bought all new Bosch Appliances, Double Over, Two Dishwashers and the cooktop. The Cooktop has been a disaster, was told by service company it was not installed properly, had it checked by the installer, everything done correctly, still does not ignite, called authorized servicer, said they were not allowed to do repair without go ahead from Bosch, called Bosch on the phone for an hour on hold, then talked to operator, gave me the run around would not approve...Worst service ever...

My new Bosch dishwasher leaves a backed-on sandy residue on items on the top rack. Always did right from the first load. Really, the cups and glasses are more usually dirtier than when they went in and need to be soaked before being rewashed by hand. I use Method tabs and Jetdry which worked great in my old Whirlpool washers. Actually the Whirlpool dishwashers left that residue when the impellers needed replacement. But this unit is new!!!

Bought the dishwasher (SHX7PT55UC) 2 years ago from Airport Appliance. From the start, the dishwashers lower rack came off the track and the dishwasher did not clean the dishes. I had Bosch come out two times. The first time, I was informed that the installation was done backwards. They said they fixed it but its never cleaned well unless its on the most aggressive cycle. The rack still comes off the track constantly. One of the worst problems is that this dishwasher takes all color off my dishes and makes all cups totally dull. I hate it. Never again will I have anything Bosch. Bosch = BAD! Ive had Bosch repair people out twice. Plus, they dont stand by their product. Terrible customer service.

Bosch 500 Nexxt Plus Washer - The washer smells awful. We try to clean the door gasket and leave the door open. Our towels smell awful after the first day. One out of 10 times the washer does not spin out the water, so you have to do a quick wash to get the system to spin out the water. I called the customer line and finally was routed to a person who said I need a repairman. The washer was bought in August 2008, just four years old. We are going to replace both the washer and dryer. Thanks for nothing Bosch. Dont buy Bosch washers! A no-customer service company.

Love this dishwasher. Its very, very quiet even when standing right near it. It has a red light on the floor that indicates that it is on. Dishes are clean even on the fastest cycle. Filter is easy to access and easy to clean.

I used to be a happy Bosch customer. I had a Bosch dishwasher for 10 years and liked it so much that I even recommended Bosch to my friends. Last year I bought a 500 DLX model. From the beginning I could see that the new machine did not clean my dishes as well as the old one. I have done everything the manual suggests and I am still dissatisfied with the performance. When I called Customer Service today the woman was not at all helpful, especially when she saw that I am two months past my 1-year warranty. I strongly object to the warranty starting when I purchased it. It was installed on Jan. 22, 2015, so it has been in use less than a year. It looks like I am stuck with an inferior appliance and I will not recommend this brand to anyone ever again.

I love how quiet my Bosch dishwasher is. This is my second one. I had one in a previous house. The only thing I am disappointed about is that the rinse agent seems to stay on my glasses. If I opt not to put rinse agent in my dishwasher a light stay illuminated.

After extensive research on the best dishwasher on the market we found that it was Bosch. We purchased one on 1/30/16 from Sears. Upon delivery they told us that the fact that we were told and there was a sign on the dishwasher we bought that we would get a supply of Finish dishwasher tablets that it was a mistake. I was told to call and deal with Bosch on it did not get anywhere with it. Sears had to come back because it was not hooked up properly before I could actually use it. After getting it hooked up it worked good for the few months we used it. We are only in the property it was installed in a maximum of 5 months. The dishwasher began giving us an E20 code and when we looked it up online it said pump or motor problem. I called for service first at Sears and was told it would be 2 weeks at least before service. Called Bosch and they gave us a number and was told the same thing 2 weeks at least. Went online to chat with Sears and was told that the pump and motor had at least a 2 year warranty. Today repairman came said the pump is bad and that the warranty would not cover. They told us to call Bosch directly to talk to them and have been trying all day but cannot get anyone to answer. I am put on hold saying I will be helped by next available person and stay on hold but eventually I am cut off. Frustrating. This dishwasher cost way more than others but we were willing to do it thinking it would be the last one we buy. After hardly using it we are told repair will be between $400 and $500. It is not acceptable. Hopefully eventually someone at Bosch will answer and take care of us but cannot continue calling week after week. It is already going on 3 weeks without the dishwasher we only use a few months anyway.

We bought front loading washing machine 5 months with extended warranty. After buying fully loaded though expensive machine facing same problems repeatedly and at the time of buying they hide so many points about machine. Engineer visit takes so many days. No quick service will be given to us after requesting for emergency. Its just a brand name. Nothing special in machines.

Yes, mine is a funny one. Like many others, I have a Bosch Nexx washing machine which was bought on 9/08 for $750.00. The door latch overheated. That is a $50.00 part. After replacing, I found that it had blown the control panel. That is a $400.00 part. Finally, the tally to fix all including labor is $600.00! Isnt that a joke? Ive been telling all my friends this funny joke. For some reason they dont laugh.

Just as some other reviewers stated, my dishwasher door wouldnt close after one week and have been in limbo between Best Buy and Bosch. Bosch and their factory authorized technician said it is Best Buys installers fault and need a second opinion as to whether to fix or refer back to Best Buy and have referred to another technician. Bosch stated that they cannot take responsibility if its an installation related issue. You would think that Bosch would take responsibility for their product and then take up any installation and other problems with the retailer. But you would be mistaken. AVOID BOSCH APPLIANCES.

We bought a BOSCH washing machine on 7th May 2018 from our nearest dealer in Anchal, Kollam (Dist), Kerala. They delivered the product on same day evening as informed us to company executive will come within 24 hours or maximum 48 hours for installation and demo. We were waiting from 56 hours or more and none of the company executives or service person contacted us. When we called customer care and dealer they are just saying executive will come soon. You need wait again and again. If they are not able to do this simple installation & demo for new customer in timely manner, how do they handle service complaints and technical issues!!! We feel that BOSCH company is not caring about their customer service and they just want to dispose their products and they dont have any concern about service after sale. As per our experience, We do not recommend anymore their products.

We are one of the victims of Boschs defective dishwasher handles. Ours broke after only several months of use. Bosch to date has been lethargic in responding, even though it obviously knows its product design and/or construction is deficient.

Our new top of the line Bosch fridge loses its programing after a power outage. We lost all our food in the fridge because we were away. After contacting Bosch we were assured this is the way the fridge is made and that this is what to expect when you purchase a Bosch fridge! This means we cannot leave for holidays, weekend getaways, etc. for fear of a power outage and coming home to a fridge/freezer full of rotten food.

Horrible situation with Bosch. My oven has been broken now for 8 months. My Bosch oven is 2 yrs old. I’ve paid almost $600 in failed repairs through a Bosch recommended repair company. Bosch offered me a new oven at a $250 cost to me. I think I’ve paid enough. I wrote to the company’s president.. no response. So disappointing.

I purchase 4 appliances from Future Shop less than 2 years ago. The microwave has stopped working. I called Bosch who gave me the number of the approved service person. He refused to fix my appliance because it was not under warranty (although I bought a bundle 3-year warranty at the time from Future Shop which I assumed was for all appliances, turned out all BUT the microwave). The Bosch service person said he only repairs under warranty because Bosch pays him big bucks to do so and really did not service microwaves anyway! I have been in touch with Bosch now 5 times, no help! I have left messages for supervisors, 3 times. No one calls me back! I would NEVER buy Bosch again! I should have bought less expensive appliances and saved myself money and headaches. Now I have a microwave that does not work and no responses from Bosch. What a rip off!

I purchased this Bosch dishwasher and had it installed by a licensed contractor in Sept 2015. I immediately noticed that the dishes were not clean and neither is the silverware. If you use the most powerful setting, sometimes they get clean IF I prewash everything. I find it ironic that this dishwasher is so quiet because it isnt doing the job. I would never purchase another machine from Bosch. I will go back to Whirlpool which cleaned large loads with no problems. The configuration of the racks is horrible. Cannot fit very many things in this dishwasher. I hate this dishwasher and it wasnt cheap.

So frustrating to get a letter in the mail that tells you to stop using your dishwasher immediately like its no big deal and doesnt inconvenience my life. Of course after trying to call, I get a voicemail saying due to caller volume they are unable to take my call at this time then the call disconnects! Im supposed to stop using my dishwasher because its unsafe and wait until I can get through to them and schedule somebody to come out and fix it. Who knows how long this will take. Save your money and buy a less expensive brand. Ive never had this problem with the dishwasher before and have never spent this much on a dishwasher.

I started my claim 5 months ago & still no resolution! Bosch sent 2 different repair companies out to replace parts to our microwave (brand new unit which didnt work correctly from early on). After the repairmen changed the parts, micro still didnt work. I made numerous phone calls (thats putting it mildly!) to Bosch Customer Service advising them that since the new parts did not resolve the problem, what was their next step for me. After being put on hold many times – four times up to 20 min., I couldnt even get thru to management! They are a terrible company to deal with and I want future customers to know how they deal with you by shuffling you around instead of replacing a defective appliance.

We love our Bosch Dishwasher and will buy another one when we move (even though the new house comes with a brand new one). We especially like the 9 minute rinse cycle we can use if the load isnt full. We also like the third rack for spatulas, though that rack doesnt always get cleaned well. Its also extremely quiet. We only wish there was a light to say it was clean vs just rinsed.

We bought a Bosch dishwasher she68t55uc mid 2014. It has been great but all of a sudden last month December 2016, the dishwasher started making a squealing sound. We called and a repair man came. He chipped my counter which I had to fix, he had to break the door hinge because it was fine before he came, but after coming twice to repair it, the squeal is still here. Said it was the drain pump, so they replaced it, but it still squeals. They admit they are not familiar with working on Bosch but Lowes picked them to work on it. Not sure why. So Lowes will replace as under extended warranty, but I hope to pick a kitchen aid instead. I had a Kenmore elite for 18 yrs and it was still working when I replaced it with the Bosch, but it had become too noisy over the years. But it was a great one!! Wish I had bought another Kenmore.

This is my third front loader, and without a doubt, the best. It is silent, efficient, and everything comes out clean. Only complaint would be the marks on the rubber seal. I cleaned it every time I used the machine and left the door open but still got marks.

The best customer service. I did my whole kitchen in Bosch and I had several problems with my appliances and they right away and replace the parts at no charge even past the warranty period if the fault is not yours. I bought a stainless steel fridge from Best Buy and no one told me that I had to clean it with only soap and water. Anyway the surface got completely damaged and they agreed to come and change all the doors of the fridge for free. Now that is customer service. I will only buy Bosch from now on. Forget the Korean brands with zero customer service

I have had several problems with my freezer since I bought it. I have sent it to service several times. Its parts have changed several times. But after 2-3 months, we are in the beginning. When they last came to service, they said it is a flaw and its guarantee ended and they wanted 450 YTL to give me a new one. I didnt give it. I couldnt trust because I have given money for the repair several times. It doesnt work and I cant eat anything at home. Please give attention to my problem and give me a new one as soon as possible.

Hands down the worst company, terrible policies and unfriendly customer service. They send reps to fix issues (washer dryer), but they dont arrive until days later without calling, and they dont fix the issue then charge for follow up visits. Terrible business, will never ship with this company again.

I purchased a Bosch dishwasher in 2006 from a reputable dealer. Over the past 7 years, I have had the dishwasher serviced for a malfunctioning handle, leaking all over the floor, and excessive build up. I have spent approximately $573 on repairs and now it is leaking again with the build up. I have contacted Bosch and they will not help me unless I pay for the repair dealer to come out again for an official diagnosis. To get this diagnosis, it will cost me another $150. The best Bosch will commit to is pay for parts. This is ridiculous!

I have a bunch of these in a commercial strip mall I own. They work very well for bathroom sinks and are easy to mount and set up. I have had one failure with this brand and that was after 8 yrs of use. This wouldnt supply a shower but is great for light use and you dont have to find space for a tank or worry about it always heating water and wasting electricity. These units only energize when the hot water is being used.

It performed much better when new. Now we have to pre-wash everything because the dishwasher no longer removes dried-on food and sticky residue. I keep the filters clean but it is just not washing as well as it used to. Could be that hard water and non-phosphate detergents is partially to blame. Very quiet compared to others. It has rinse and hold, pots and pans, and other useful cycles. Configurable rack partitions and top shelf fold-out utensil holder offer lots of loading options. Like most average dishwashers this one does not have enough top rack clearance for tall glasses. Looks sharp with no outwardly visible controls. Stainless steel front is nice but difficult to keep clean. Pro: Still running after 10 years of daily use. Tub and racks still in perfect condition. Con: Rinse aid dispenser door no longer stays closed. Detergent door stopped latching after a couple years... fix required disassembly and cleaning. Ability to clean dirty dishes has degraded over the years.

Upon repairing my dishwasher, the repairman punctured/broke a different part than the one he was repairing. The company made no effort whatsoever to repair the damage in a timely manner and did not return for 2 weeks to fix the part he broke. I called the company throughout the process and no support was given. I was shocked by this poor performance. I had heard they are a good company; however I will never purchase anything from Bosch again.

Nine months ago, we renovated our kitchen which included purchase of a Bosch dishwasher, SHX4AT75UC/14. I read about this dishwasher on the Consumer Report website. I couldnt disagree any more with CR. This dishwasher does a terrible job in cleaning dishes. There is almost always food residue on cups and silverware. I use a brand name soap and regularly fill the rinse agent reservoir. Bosch advertises this machine as a quiet. Its no more quiet than any dishwasher Ive ever had. Steer clear of Bosch - I will never purchase anything from this company again.

We purchased a Bosch washing machine a few years ago and noticed that mold grows on the inside of the rubber gasket. We later found out that there is a class action suit for this machine. I called Bosch and scheduled an appointment and the man called in sick and did not show up. I took a day off from work for this repair and they let me know 20 minutes before he was scheduled to arrive. I told them that the next time if they do not give me sufficient notice I would send them a bill. I also told them since they were scheduling me for another day, that meant they were agreeing to my terms. The second time I took a day off they called and told me that the man did not have the part with him. I told them that I was sending them a bill and the woman told me that they do not reimburse people.

I have owned and used our Bosch Dishwasher for over twelve years without a single problem. Ive heard complaints about Bosch lack of cleaning. I have never experienced such a problem. Some of the complaints sound as though they have a poor water supply. Maybe a water filter prior to the dishwasher would help. I read complaints regarding drying. l would need to know what is in the dishwasher first. If there is a lot of plastic I would expect less than quality. Bosch dries the dishes with hot water rinse. The latent heat of the dishes and glassware is used to dry. Plastic does not retain much heat thus the lack of drying. It is my opinion that the complaints are misdirected. The poor customer service should be addressed immediately.

We purchased a Bosch dishwasher after research for top brands. To make a long story short, just after 3 months, we had problems with the bottom rack staying on the track. All the wheels eventually came off one by one, we put them back on but they still kept falling off. So we bought new wheels, still, the rack never glided or stayed on its tracks. We now have to lift the full bottom rack and place it inside the washer.The wand (attachment for water) comes off during the cycle EVERY time no matter if anything scrapes or touches it during the cycles. The third rack (silverware) rarely cleans anything unless they’ve been hand cleaned before going in. Never ever have I spent so much money on an appliance to have it fall apart and dysfunction after 3 months. Customer service was so unwilling to handle the first wheel issues, that attempting a refund was daunting. I’m not sure if Bosch cares if the appliance works at all, or if maybe they just sell “pretty” appliances to people who don’t cook.

We replaced our 20 yr old Maytag with a Bosch... it arrived the first week of Jan. 2015. I never liked how my dishes fit in it.... glasses tipped over and it was hard to fit in mugs and bowls. I noticed that there was an orange greasy residue near the door hinge after each cycle. I made it a practice to clean that area every time I emptied the machine. We used the Finish Powerballs and rinse agent. Our water heater is new and the water is very hot. Then I noticed a smell when drinking from a glass. This morning there was an odor from the machine when I went to empty it... nothing in the filter... Smelled like a wet dog. Returning machine.

The control board went out on a 3 year old dishwasher SHX46A05, 5 year warranty. We were denied warranty service unless we paid a company to come out, test the unit, then pay them again to come out with the replacement part. I figured out what was wrong in 1/2 hour reading online. I offered to send them the defective part and they could test it at Bosch and save us $100s. They refused, denying us warranty coverage on the parts unless we payed labor.

We purchased a Bosch Dishwasher on 4-27-2014 from Sears; at which time Bosch had a rebate (Offer # 781-34) of $150.00 Install Reward. We sent the rebate in on the following day. It said that we would received rebate within 8 to 10 weeks. We waited until about 7 weeks and then called the 800# on the form to check on the status of the rebate and were told that they didnt have any record of it yet and should call back in 2 weeks. Called back 2 weeks later and talked to a man that said for some odd reason it must have been lost. We asked him if that meant that we lost out on our $150.00 rebate and he said, No, just resend it, but that we would just have to wait another 8 to 10 weeks. Now we received a postcard stating that the request was not postmarked within the time frame stated on the rebate form. We called the rebate center and explained the situation and they said that the 2 times that we called there were never reported so they were sorry but we lost our rebate. This we feel is totally not our fault. We sent the rebate on time. They should have created an account on us the first time we called. The rebate offer is what made us buy the Bosch in the first place. It was to pay for the installation fee. We talked to a supervisor at the rebate center and she told us that the man that told us to resend the papers to them should have given us a different address to send them to. I asked her for that different address and that I would resend them for the 3rd time and she said that it was too late now because the rebate was over. This is really ridiculous. We have searched on line and found that we are not the only ones this has happened to. What is actually happening with these rebates that people like us are suppose to be getting but arent? We are very disgusted in this whole situation and in the way the rebate center for Bosch is run. They need to train the people hired there to do their jobs. We are not upset with the actual people that are answering the phone but the ones that are higher up doing the hiring and training. Went higher up and talked to a person from Bosch and they said that the rebates are all handled by the rebate center and that this was out of their hands.

I have had a Bosch dishwasher for a number of years and I have never been satisfied with it. First, it does not clean dishes, glassware and silver ware and second, it does not dry anything, including the inside of washer. I have followed all directions and use jet dry. I clean it periodically with vinegar. It is quiet! I will not buy another. I have a cheap contractor’s machine in my summer house and love it. It was cheap!

I had some issues with the fridge, it wouldn’t cool and also the water dispenser stopped working. The technician came on a number of occasions to figure out what the issue was, of course all at a cost to me. He thought he figured out why it wasn’t cooling and replaced the fan. He told me to purchase a triple valve from Bosch and that should fix my water dispensing issue. So I ordered online straight away. After a few days the item arrived, but I had also noticed that the internal temp inside the fridge didn’t go below 20 degrees Celsius. I decided enough was enough, spent so much on this technician and yet nothing, so I went out and purchased a new fridge. I contacted Bosch and explained the situation, and seek a refund on this triple Valve, technician labor cost as well as the cost for the new fan he had installed because the fridge clearly isn’t going to work. Till now it is still under review. As for the triple valve I sent it back to Bosch at their request (after again explaining to sales why I no longer want the item) at my own expense and yet they still charged me a ‘restocking fee’. I told them I only purchased it at the advice of the technician but because he couldn’t resolve my main issue, I didn’t need it anymore. They wouldn’t budge. I will recommend anyone that is thinking about purchasing a Bosch appliance to reconsider. Their customer service is awful and their technicians don’t seem to know the product too well either.

My fridge has been off for 4 days and the Customer Service hasnt done anything for me. The temperature soars to 46 Celsius here. Its been 3 years, we bought the fridge, after 1 year, every summer something happens to it. We have been running in circles and no one has come to fill the gas in the fridge. The numbers are either not answered or the standard reply... someone will come. Biggest mistake to buy Bosch. Would never recommend it to anyone.

Hi, On December 2, while I was self-cleaning my oven, the glass shattered. I paid extra for an extended warranty. I contacted Bill Smith Appliances where I bought the range. I also sent an email to Bosch customer services. Yesterday, 7 days later, someone from Bill Smith came out to determine the cause of the glass shatter. He indicated that it was a fault of Bosch manufacturing and the quality of the glass that was used. Today, when we called Bill Smith, they indicated that the repair had to be approved by Bosch and then the part would be ordered.According to them, it could take an additional 2 weeks before the oven was repaired. This is unacceptable! I have already been without my oven for 1 week, so if it takes 2 more weeks, I will not have my oven working for a total of 3 weeks! At this time of the year, this is extremely inconvenient because I cannot do any of my regular Holiday baking. I also tried contact Bosch. This is a nightmare! I have called them at least 20 time. The call does not go thru and I get a busy signal. Absolutely, no one answers the phone! I really dont think there even is a person available to answer!Bosch is considered to be a premium appliance brand. However, and this range is not quality and does not meet Bosch’s reputation and the price associated with it. This glass should NEVER have shattered, especially on the first time the oven was cleaned! My expectation is that the oven could be cleaned many times and survived with the glass intact. In addition, the service to repair has too much red tape and is extremely slow resulting in great inconvenience to the customer! Please speed this repair up, so that my oven will be repaired in a few days, not 2 more weeks! This is the Holiday Season. An oven is an essential appliance! Best regards, Cindy **.

We bought a set of Bosch washer and dryer that was rated top of the line. We have had nothing but problems for 2 years. Of course we paid top dollar expecting top performance. We have had servicemen out too many times to count. Each time the problem was fixed it really never was. We called repairmen approved by Bosch, called the Bosch hotline, etc. The washer does not clean the clothes properly. They still stink no matter what kind of detergent or fabric softener we use (we have tried them all). In addition, the dryer does not dry. It takes 3 hours to dry one load. We have to start the dryer and then let it cool down and repeat. With a family of four, this does not work. We will be junking these and getting good old Maytag.

Wonderful Machine. Much superior to the Bosch Axxis we replaced. Cleaner clothes, easier navigation, more program options (temperature, rinses, prewash) compact, quiet! Hope it lasts longer. Very satisfied. Highly recommend it.

I purchased a Bosch cook top, oven and microwave a couple of years back. Had nothing but trouble. The first year had 3 calls on the oven. Now since January Ive had 3 calls on the microwave. Ive been without a microwave for 1 month now. Those who have a microwave will understand how inconvenient this is. Ive never had a problem with appliances in the past. The latest update: theyre waiting for parts to arrive from Germany. Buy LG, GE, Sears, whatever, that has a stock of parts in this country. You wont be sorry you did. Bosch is a piece of crap! And... you pay more for it.

I owned a Bosch dishwasher which worked well for 15 years before the timer broke. I did not hesitate to purchase a new Bosch based on my prior experience. If you are thinking of buying one (MODEL SHP65TL5UC) and do not want to throw lots of money out the window and be dissatisfied, I would advise you to seek a different brand. First of all, the dishes do not dry thoroughly and come out with a weird slightly damp feeling even when using a Rinse Aid and normal cycle plus sanitize feature. I have tried to use this beefed up normal cycle with the sanitize cycle even with very lightly soiled dishes and even when the dishwasher is half full because the economy cycle gave me very damp dishes and actually wet plastic bowls. Even with the sanitize cycle which provides extra heat, the bottoms of coffee cups or bowls need to be dried with a towel. Why put things in the dishwasher if you are still drying them??Secondly, there is an ugly smell when you open the dishwasher. I took out the filter and there is about a cup of water that I was told stays at the bottom of the dishwasher at all times (just got this information from Bosch Customer Service). I run this dishwasher twice a week so this same water is just sitting there in an enclosed container for days on end so no wonder the water smells rank - and I have beautiful sparkling sweet tasting well water.How can Bosch deliver a product with such inferior design flaws? I can see from the reviews that many people are having these same problems so Customer Service cannot pretend they never heard this complaint. I intend to pursue this Bosch because I have owned this product for only two weeks and refuse to be stuck with such a bad dishwasher but poor performance with ridiculous design flaws. I guess Bosch is resting on former laurels because I would rank this as a big 0 if there was that option here.

My Bosch front load machine is now 18 years old. My husband replaced the brushes 12 months ago himself with the help of a YouTube video (otherwise we would have had to get rid of it). Im impressed with its longevity. The only ongoing problem I have is that tiny bits of muck somehow enter the bowl and stick to the clothes; this particularly happens when the load is small. I then have to rewash the clothes.

My Bosch dishwasher was recalled in October 2017 and I am still waiting for the repair person to get a power cord replacement from them. As of Dec. 19, Bosch still has power cords on back order and cannot tell me when the cord will come in. Shame on them.

We purchased the dishwasher last July. It will not get the dishes clean unless they are basically clean before you put them in. And it will not get them dry -- ever. Within a month, we could not get it to start because the door would not close. The tech said it needed to be leveled. Two months later, the door wont close. Tech has to order a bracket for the door. Two months later, same problems -- tech removes some of the parts of the top rack. Two months later, same problems. I have asked for a replacement and no one got back to me. Today, same problem. I think they are just trying to put me off until the warranty runs out.

Bosch 800 44-Decibel Top Control 24-in Built-In Dishwasher. This is my first Bosch dishwasher. It is Super quiet, you know its running due to the led light that signs on the floor. It seems to clean very well. We use the cascade platinum pods and rinse aid on auto wash. All works fine. The annoying stuff, the power cord is like 8 long so you will have to replace the cord with a six footer unless your outlet is directly behind the unit on lower right hand corner. Salt for the water softener will have to be ordered online and shipped to you.

I purchased a Bosch stove from the builder of my new home. Apparently there is a problem with the controls that turn the burners on. I was told by the Bosch rep that this is a safety problem that needs to be addressed. After weeks of trying to get this resolved and hours of waiting on hold and for a repairman I just keep getting the runaround and am living with a product that I was told by Bosch and the repairman that has a safety problem. This is the fifth Bosch product I have purchased and will never purchase another. I purchased this product new from the builder in 2017 and was told by Bosch that by checking the serial # it was produced in 2015. Why was I sold a unit that was over 2 years old?

I bought a Bosch washing machine about a year ago. I was very happy with the machine. But suddenly the machine stopped working. So I called up the call center ppl to register my complaint. I was told that the representative will attend me in next 48 hrs. So I was relaxed. Now it is 4 days. I didnt get a single call neither any representative attended me. Now if I call no one is answering my call.

We got a real nice deal from Lowes on a Bosch electric range. We had been looking all over for a new one during a slight remodel. Saw the range for approx. half price - clearance - and jumped on it... Our budget (or interest) really did not include thinking high-end. The range is great, with all the bells and whistles we wouldnt have gotten otherwise - quick heating ribbon elements, convection, roasting, and warming oven features, nice black glass finish. Plus, it gets light use from us two empty-nesters. Then about 2 months ago, the glass panel on the oven door just plain fell off! (How can anyone make something that just sits there and then falls apart!?) Luckily, it didnt break. Upon investigation, wifey found a screw in the storage drawer but there are 3 screw holes holding it on via bottom brackets. Looked to me as though the other 2 screws had never been put in. Not only I, but my PhD Mechanical Engineer son-in-law, could not figure out how to get the panel back on... After fooling with it for 2 weeks, I finally bit the bullet and pretty much disassembled the entire oven door to get it back together. During this ordeal, the plastic strip on the top of the door also broke. It now awaits my precision application of super glue to fix. Havent done that yet just because Im sick of fooling with the thing. I will say that during this deal, I called the Bosch hotline for some expert advice, and the guy I spoke to was as friendly and compassionate as any of his breed I have ever dealt with. But even though we both had the same web page in front of us, he cheerfully admitted he was clueless as to how to get the panel back on. All he could suggest was replacing the entire oven door, even though he agreed that that was overkill for the problem which compared to the Bosch dishwasher we bought about a year and a half ago (i.e., now out of warranty)... well, I only thought I knew what an appliance problem was until I met the Bosch SHE3AR5XUC!! It will not drain completely. The detergent will not dispense. The dishes will not dry, let alone sanitize. It is noisy... It is a **. According to my web-based research, I can take it apart and see if something is stuck in the pump impeller, and take more apart and replace or somehow fix the detergent dispenser... Oh, yeah, thats me. Like so many other posters here, we felt pretty good about ourselves having a kitchen with so-called high end appliances. Instead, we feel as though we got suckered into thinking life would be a breeze with the wonderful Bosch stuff in our all-electric dream kitchen. I intend over the next few days to visit the big-box retailer we got our D/W from and state that the only remedy is total replacement. I doubt they will go for that. I will then go to another big-boxer and buy a new D/W. My advice to anyone who has read this far and is considering getting a Bosch anything... your life is too short and your time too valuable to roll the Bosch dice.

In the last few months I bought a trimmer from Amazon and was delighted with the product, however recently the battery started to spark and the trimmer now doesn’t work. I called up the service centre 2 days ago, I spoke to the most delightful lady who was really helpful and explained to me what the process was to get the trimmer fixed. Explained that I would need to print off a courier label that will need to be taped to a box that will hold trimmer because the a third party courier will be picking it up. I explained I don’t have a printer at home and live a in a small remote village and will not be sure when I can get to a printer. She said that it’s fine and that she will send me a pre print receipt and I can print that and then call her back to sort out a delivery.I didn’t receive the email with the label so I decided to call back today to try and get it sent back to me. I dial the number and give my reference number and let the man know I’m waiting for an email. To my surprise the man on the phone was rude and unprofessional, belittling me by saying that is not the process and that I need to arrange it and then get the email to me once it’s been processed.I try to explain the situation with the printer to get the label. He said, No need for a label but you need proof of purchase in the box. I said well printing is not really an option for me because of my situation to which he gave me ‘tough luck’ attitude. Then went on to say, Well do you want to arrange it or not? I replied to enquiry can I arrange it for a future date, which he said, No. We only do it 24 hours in advance, then he was of no help and pressured me to answer like I didn’t have time to even think about whether this is an option for me. And then he went on to say, The previous person you spoke to told you the wrong information. I’ll look up who it is and have them retrained. Disgusting attitude bad mouthing your own colleagues like that. This has been one of my worst experiences with customer services given my initial interaction was one of the most pleasantest conversations. Poor customer service and I’ll be glad this is the last time I buy from you again.

After dealing with a strong musty smell from my Bosch dishwasher I tried cleaning it thoroughly. Eventually I noticed black organic matter dislodging from the black rubber seal (several tablespoons). After several emails (with photos) to Bosch they agreed to send a repair person. He recommended that Bosch repair the seal by replacing it. They refused. I have just returned from vacation where the home has the same dishwasher. Same smell. Same problem. Will never purchase another Bosch product. They are clearly aware of the problem.

Only place in the country that would sell me a Bosch system direct. Thanks! Shipping was fast, unit arrived in perfect shape. Can't comment on the system yet but feature wise it beats everything else for the price.

I bought my new Bosch HBL5450UC 30 electric oven in November of 2013. Last night as I was cooking dinner, I had fully heated the oven to 400 degrees and had food baking for about 10 minutes when the interior glass door cracked and fell all over my floor (and my dog). Luckily its tempered glass, but it was a pain to clean up and scared the hell out of my dog (and me). Just called Bosch customer support and they are sending a technician out to fix it. This was not a cheap oven and I bought it because the brand is supposed to be highly reliable. I can say their customer service so far has been good, so thats something. Apparently they will either replace the glass or the door, not sure which yet. As far as I can tell, this has only been an issue for other people with running the self-clean mode (I was simply cooking in it).

We have had 2 warranty claims and repeated problems with the cleaning performance of the machine. For the past year, we have complained and Bosch blames that the poor cleaning is due to the removal of phosphates from detergents. We get a white film on glass and silverware, food left on dishes, and dishes remained greasy. We have tried all of Boschs suggestions but to no avail. We have had the machine for 3 years. Now, we are washing dishes by hand.

Bought a Bosch SMV46G00G dishwasher, thinking Bosch would be good. My previous cheaper SMEG dishwasher, could be switched to ECO setting and left to run its long cycle whilst I went off to bed. Result? Clean dry dishes in the morning. So I did the same with my expensive Bosch washer. Result? Soaking wet dishes and machine in the morning. Ah! but it saves you energy costs, say Bosch. Thats no good to me if it doesnt do the job, is it? I could take it all down to the local stream and save even more energy and money. I expected a machine that was capable of switch and forget. Instead I have to wait until its finished before I can open the door and let it dry overnight. Poor, stupid design. Why not have a mechanism to open the door automatically after a drying time? Too difficult? I think not, it was standard design on USA machines. Recommendation? Dont buy.

We purchased a Bosch double oven 4 months ago from Lowe’s. It is 2 days before Thanksgiving and it has Totally stopped working! My old GE double oven lasted 32 years. This supposedly upscale & expensive Bosch hasn’t lasted 4 months! The electrician that installed it came out today & said that it was a bad Motherboard. A Bosch repairman is coming in the AM. I am furious!

I bought a Bosch refrigerator because I absolutely LOVE my Bosch dishwasher. I paid $2000.00 and the icemaker/water dispenser was defective the day it was delivered. That entire unit had to be replaced, which took a month. Less than 3 months later, the icemaker conked out again and had to be repaired. The culprit this time was a frozen fill tube. This was in June 2015. In October/November 2015, the icemaker started overfilling at random times. In December 2015, the icemaker simply quit functioning altogether. I called Bosch on 12/16/15 to report the problem -- third time with the icemaker -- and requested they just replace the refrigerator, as it is obviously defective. Also, Bosch could not even schedule a repair for the refrigerator until 01/04/15, and the warranty expires on 02/15/2015. I have never had any major appliance experience problems within the first year of service, let alone be delivered defective. The rep. told me shed forward the complaint to management and I should get a decision by the end of business. No one called me that day, or the next day, or the next day, either. So I called them back and had to wait more than 30 minutes before getting a live representative, who told me that managements decision -- which had been made the day before -- was that I should just get the unit repaired again for the third time for the same issue, and that if and when it happened AGAIN, THEN theyd consider replacing the refrigerator. As I pointed out, this would MOST LIKELY occur AFTER THE WARRANTY EXPIRED, so I would be on the hook for the cost of repairs by that point. The rep. assured me that Bosch would simply extend the warranty, based on my documented repair history. (Yeah, when pigs fly.) I requested to speak to a supervisor, but none were available. When I said I would file a complaint, the representative threatened to release the line -- hang up on me. This was after I had spent more than 45 minutes just that day on the phone trying to resolve this issue with BOSCH. I would never consider buying another BOSCH refrigerator in my entire life. This is the only refrigerator I have ever bought in the last forty-four years that has EVER given me any problems. Unbelievable. Dont buy one. LEMON.

The compressor on our Bosch refrigerator seized after just 7 years. The cost to repair was more than we paid for our new refrigerator - NOT a Bosch, a Frigidaire Gallery. Stay away from dual evaporators - sounds nice, but its too complex for the government-mandated efficiencies. (The Bosch dishwasher is great.)

My Dishwasher was purchased April 2011, about 1 1/2 years ago it started to stay on for about 3 mins and then go off, so it didnt turn on the first try, then the issue started to get worse, it is up to 10 tries before it goes on. We are very frustrated, maybe I am naive but I was counting on this dishwasher working for at least 5 years.Model Number SHX68E05UC/25 - Before this dishwasher I owned a lower end Bosch dishwasher, the only reason we changed it was because this one was quieter and had the sanitizing feature. I so regret getting it, this dishwasher was manufactured in Germany, with German Engineering etc, but their warranty sucks, they do not stand behind their product. I guess it is all about the money and all lies behind the product hype. I demand satisfaction, we the consumers should not have to fork out more money to repair a defective product. I checked online and it is supposed to be warrantied for 5 years, yet Bosch service warranty says only the timer part is warrantied for 5 years but not the service to install it. Seriously should I throw my dishwasher out after 2 years and purchase a new one?? I want and demand satisfaction for the product I was sold.

I have now been without a refrigerator for 4 weeks - during a worldwide health crisis. This Bosch refrigerator has NOT WORKED SINCE INSTALL. I have had the warranty company service 4 times. Still not working. Now I am trying to get replacement from Bosch and they say, "We are waiting on supervisor approval." I have been unable to get supervisor on the phone. Will NEVER purchase from Bosch again.

This dishwasher is clearly the best ever. Love it. Incredibly quiet, cleans marvelously. Not afraid to run it overnight or when I am not at home.

I learned Bosch does not stand behind their products. We purchased a house this summer that has a Bosch dishwasher less than one year old. When the appliance failed, Bosch customer service (Shawn ** specifically) informed me that Bosch will not honor the manufacturers one year warranty because I was not the original purchaser. I am not talking about an extended warranty that could have been purchased separately, I am talking about the standard one year manufacturers warranty. A car comes with a standard power train warranty that is transferable, for example. I thought Bosch was a premium brand before this experience, but I can assure you they are not at all interested in providing support.

If negative stars were possible they have sincerely earned it. We spent nearly 11,000 dollars in appliances and the combination wall oven microwave has never worked correctly. Bosch has tried and failed to fix the appliance three times. I have spent over 12 hours on the phone with Bosch, most of it on hold, trying to rectify this situation. I have asked for assistance to get the appliances replaced to no avail. On 1/3/18 they came and fixed the appliance for the third time. This fix was to replace the touch panel because the second trip to the house the technician replaced it with the wrong touch panel. When that technician was questioned about it he said, “That’s the right one for your oven” instead of holding the two next to each other to determine that it was in fact the wrong one. Then a different technician came to replace that touch panel with the correct one. That one, on the first use came up with fault codes saying that the electrical was too hot. Ten minutes later another code came on that says communication error now the oven won’t come on at all. I called to request that the appliances be taken out of my house and explained to them my concerns of faulty wiring. I also told them of my concerns of fire hazard and having my newly built home burned down. The representative told me that it needed to go to management and that I would be contacted in 24-48 hours. I was not contacted and after 72 hours I called them back to find out the first representative didn’t even send my file to management. I explained the situation and was told that it would have to go to management. I then asked to be transferred to management because I had no faith that I would be contacted. I was finally transferred to an “escalation manager” who was unable to help me and she transferred me to the “escalation supervisor” named Shawn. Shawn then explained to me that they would never refund my money for the appliances and that I was stuck them, but they might be able to replace the oven. I had already been told by two representatives that refunding the appliances was a possibility only to be told by this extremely unprofessional representative named Shawn that was not an option. He then told me it would have to go to management and I would be contacted in 24-48 hours. I cannot stress enough my displeasure with everything about Bosch most of all by their customer service. They are absolutely one hundred percent unprofessional hacks that will never get my business again. I will never buy anything with a Bosch affiliation again. Horrible company, horrible employees, and horrible products. Save yourself from this overpriced trash.

We purchased in 2013 a top-of-the-line Bosch dishwasher and it is worked well until about two weeks ago, when it just died. My complaint is not the unit but with the complete lack of service that Bosch offers. The unit broke and we called for service and were told at the earliest date they can give us was some 13 days in the future. However that was not to fix the unit only to diagnose the problem. Fixing the unit would take ordering the part and then coming back to reinstall it. We circumvented this problem by calling Sears who diagnosed the problem over the phone ordered the part and was able to schedule us two days before the Bosch service team with would be coming out.As I was outraged at how long this is going to take I called Bosch to complain and they basically told me that they simply do not have enough service people in the area to take care of the products that they sell. I told customer service that this was completely unacceptable and that I would write this review. Avoid Bosch products at all costs. There are others that offer much better service.Updated on 2/14/2015:13 months into owning the unit the control panel went out. We called Bosch to fix it, they told us three weeks hence a repairman would arrive to repair the unit. Instead of waiting we called Sears with whom we have an extended warranty program to cover the unit and they came out 2 1/2 weeks after we called. During the call to analyze the problem and told us they were sending us a new control unit. The day before the visit we realized that no unit had arrived at our house so we called Sears. They told us that the request for the item was denied and they would come out and analyze the problem and order the correct parts. The repair man told us that this is ridiculous, the part shouldve been ordered and waiting for him to install it. He then analyzed the problem, decided that that was exactly the correct part and ordered it and he would be there to put it in a couple of days after it arrived. Upon returning to install the part, Bosch had only sent the cover with none of the control unit inside. The second order was placed this time for the control unit, whose arrival we are still waiting for, now 3 months since the unit broke. The moral of the story is do not buy a Bosch dishwasher unless you can afford two of them, one to keep on reserve while the first one is being fixed.

The Bosch HMV5053U01 is beautifully designed. It was selected to match my induction range. Relatively easy to use, not too many buttons, though how the defrost works is not that intuitive. Not sure of the price/value as I had bought it over a year ago, just remember it was not inexpensive.

Not a bad dishwasher when working, but as others here have noted, eventually the heat pump and control board on many of the Bosch needs replacing. This was quoted as $550 parts and labor using the Bosch recommended service company. This is quite insane, and a new dishwasher was purchased rather than run the risk of incurring this cost again at some point in the future.

I purchased my first Bosch appliance (dishwasher) on 6/1/17 after making note of an Installation Rebate offer from Bosch via a Bosch Visa Prepaid Card. The stated purchase date was required to be between 5/17/17 and 6/7/17, which it was. I immediately completed the rebate form even though the latest required postmark must be by 7/7/17 (over a month away). They promised reimbursement within 8 weeks and gave a website and phone number to check its status. After 4 1/2 weeks I received a typed response from Bosch saying that they were unable to process the request because it did not meet the cash register receipt requirement (not dated within the time period designated for this offer). I immediately contacted Lowes, where I purchased the dishwasher. I spoke with the manager on duty and showed him the copies of the rebated offer, register receipt, response from Bosch, etc. The manager on duty phoned Bosch rebates directly and verified that the date on the receipt was within the required date range. He told me that Bosch claimed that the month of 6 looked like a 5. We found this to be strange because it was obvious to both of us that it was a 6 for June. It was/could also be verified by the date on my charge card. If one person was in doubt, due to poor eyesight, they could of easily asked someone else or used a magnifying glass; which shouldnt of been necessary. Anyway, the Lowes manager spoke with Bosch that it was the correct date, and that they would immediately process the rebate. The Lowes manager said I should receive it within 2 weeks. After 2 1/2 weeks I checked their website for my rebate status. It recognized my information and gave me a tracking number; plus stated I had to allow more time. Two more weeks later, I had still not received it (4 1/2 weeks after the Lowes managers phone call, and 9 weeks after purchase). I checked the website again for status. This time it never recognized my name/address (even though I had also completed warranty information on 6/20/17 after 6/18/17 installation). It never recognized my tracking number that it gave me 2 weeks earlier; and when I called their phone number, it never recognized my phone number. They had now lost all of my information (or so they claimed). I (we) both thought their first excuse was inexcusable, but possibly a mistake; but after the 2nd 4 1/2 week period it gives every appearance of being a scam (intentional). I no longer believe they intend to honor their rebate offers, and just expect most consumers to forget about it, not care about it, neglect to make copies before sent in, etc.; and just pocket the savings (this time for $145).

The oven door only closed all the way in the first few months. After that, it doesnt close all the way and is only getting worse. We went online today to figure out what to do. I bought the oven Bosch HGS7282UC and it looks like many people have had this problem.

Our Bosch washing machine is just 4 years old, with very light use and the main bearing has failed. The drum has come loose and caused friction so that it has melted, with smoke from the machine and had to be turned off to prevent a fire. Bosch have not accepted that this is a fault and have refused to inspect the damage. I do not expect this quality from the manufacturer, previous machines have lasted 6 to 8 years. We are faced with an expensive repair or a replacement machine.

I needed a new dishwasher and decided to buy a Bosch because I have always thought this was a high-end equipment. I did buy the simple model that was highly-rated in Consumer Reports. The dishwasher is horrible! I have to wash the dishes before they go into the dishwasher, and sometimes when they come out, there is often what looks like soap residue on the dishes. Does the dishwasher not rinse? Pots with spillover dont get clean. Tea rings in cups dont come out. Im thinking about replacing this dishwasher!

Bought a Bosch dishwasher for approx $1,000. It has never worked and I have had their repair service twice and was told it was defective from plant finally and had to be replaced. Have dealt with customer service and the run around is nonstop. The worst service I have ever experienced. (These guys make Comcast look good). Still not resolved, be prepared to be put on hold and given a run around. Never buy a Bosch product.

We bought a new townhome in with new Bosch appliances in Nov 2013. Someone said the appliances were high end. For the past 6 months the microwave has tripped the circuit breaker upon opening the door. So much for high end. We called an appliance company who charged $129 just for driving to our house. After nearly two hours, and speaking to a Bosch technician, the appliance tech said we need a new board for a total of $315, parts and labor! WHY DID IT BREAK DOWN AFTER ONLY TWO YEARS?!! I could have bought a cheaper Walmart microwave that would still be working right now. Bosch needs to make better appliances or extend their crappy one-year warranty! No wonder the warranty is only good for one year and doesnt cover circuit boards!

If there was a way I could leave less than 1 star I would! We bought top of the Bosch range series 8 appliances and within 1 month of installation have had 3 technicians out to our house. You call the customer service team and ALWAYS get transferred to the UK as they are too busy to take the call. No one ever calls you back. The service I received at the retail end was amazing. The product experience Ive had has been literally the worst of my life. Our flexi - induction cook top ALWAYS turns off during cooking. The new pots they promised me to resolve the issue never arrived. On the odd occasion someones returned my call they havent done what they said they would. I had one great Bosch customer service person, however she has now resigned! I can only assume from the poor rating Bosch have that they genuinely dont care about creating positive customer experiences. If only Id read the reviews prior to buying a kitchen full of their products. So as I type this review my appliance still doesnt work. Perhaps Consumer Affairs can assist!

Very bad experience with Bosch front load washing machine and very poor after sale service. Within warranty period washing machine get badly rusted and peeling of paint is coming out like paper. When I complaint regarding this sales Vikas ** said, I forwarded mail but we cant help it. You have to purchase new body either you can paint by your own. This was not expected from such a name fame company. Purchase from Bosch any product if you dont need after sale service because if you required service then they have many excuses to keep your mouth shut. Only answer is to purchase the product. There is no replacement within warranty of product of any part of machine. Feeling cheated. Dont buy it. Thanks. Regards, Yogita **

I have a washing machine and it has PCB malfunction. The repair technician visited 9 days ago and ordered the parts from Bosch. Since Bosch has monopoly of the repair services, the parts are not available in open market. Hence no one except for the Bosch can repair the machine. Now I have to rely on Bosch to fix the machine at a cost dictated by Bosch. It has already been 15 days my washing machine is not working. When called Bosch customer care, they are totally unaware of the status of the parts delivery. This is going to be my last purchase of a Bosch appliance. Really disappointed and unexpectedly fooled by such a big brand name.

My Bosch combination microwave/convection oven just stopped working for the 5th time in 5 years, and my extended warranty just expired 5 days ago. I would NEVER recommend this appliance. I thought Bosch was a great brand name, but its been my experience that their ovens are inferior. The control panels went black each time and had to be replaced. Having the extended warranty was so worth the extra expense as I would have paid for this appliance almost twice over the original purchase price in service calls. Save your money and buy another brand.

The dishwasher has 3 baskets for dishes. Super quiet and a light that shows on the floor. When The light goes out the dishwasher is finished. You need the light because the dishwasher is so quiet. An awesome dishwasher.

A lot of time and $$ spent trying to purchase a new motor control module. Not Available! Anywhere. Sent mine out to be fixed - not able - parts not available. We now have to throw out a perfectly good washer and dryer stackable unit (3 yrs old) because of the part. Has anyone else had this problem? What a waste of money! (let alone the environmental aspects). Off to spend $2,000.00 - not on Bosch!!!

We bought our Bosch dishwasher in 2012 because we heard they were the best from the salesman (I think it was because he got a spiff for selling that brand that month). I am sorry to say that the dishwasher is leaking due to a defective valve. Bosch customer service claimed our dishwasher is “old”. They also state that their dishwasher life expectancy is only 10 years now. Hmm. My last KitchenAid dishwasher turned 15 years old when we sold the house and the owner said it went out finally after 20 years. My GE at our other house is still going strong after 14 years. Bosch is not what it use to be and their customer service manager is rude. When a company has it in the back of their head that their appliances are pretty much done at 10 years that says something about their philosophy behind building them. Just saying.

The convection wall oven has locked up and over heated 4 times in 6 years, once cremating a very expensive standing prime rib roast, the circuit board replaced twice. The microwave had its circuit board replaced and the dishwasher had to have its hinges repair. All on my dollar, even though the oven was just barely over 1 year old, the microwave was 2 and the dishwasher 4. Their customer service is the worst. For company that thinks it is high end it is just another overseas cheap piece of junk. Do not buy Bosch appliances.

Because of good reviews we purchased our first Bosch. We were told how durable and outstanding they were. A one year warranty was given with the purchase. After 3 months we had problems with the control panel. Then the pump malfunctioned and a new pump was installed. Within this year we have had more water in the bottom and not pumping out. Called Bosch and they had their certified tech....hmmmm who made three appointments and never showed up. Then when he came it was for a whole five minutes to say we needed a new pump. Three weeks later he came and installed a new pump and was there a few minutes, never checking the complete cycle. It still doesnt drain out, so we called our own tech and he informs us that it is now a complete computer board. Oh we also have had to have our racks replaced as they rusted. Then the new racks dont match and dont have a track to stop the dishes from rolling out. We are through and have made a whole family pledge, never again a Bosch… dump Bosch from our lives and buy American who treats their customers with respect.

Last year, I bought a Bosch dishwasher for near $1000. That was really a smart dishwasher and consented me for operation. I found that some micro and macro cracks have appeared in the top front plate of the set. As I am a specialist and a lecturer in the university, I found that these cracks are a result of humidity and low quality of the top plate of the set. I contacted the Bosch agency in Esfahan, Iran regarding warranty, but only faced very irresponsible statements. Contacting the Dubai agency also had no result. So if you have decided to buy this brand, please be careful.

Bosch produces quality products. I have owned my range since 2006 and it still performs and looks like new. It is dependable and easy to care for. Love it! I also have a Bosch dishwasher and it is great too.

Best dishwasher I have ever had. Gets everything super clean. I am so glad I purchased it. Consumer Reports recommend the product! It gets dried cheese cleaned off plates after making nachos. Super efficient and dries dishes well. Super quiet too!

I love this range as much as my Bosch dish washer, quality products, only issue was concerning back adjustable legs for height, pretty flimsy

Our 15 year olds Bosch dishwasher with a custom cabinet to match our cupboards is the best dishwasher we ever had. The adjustable upper rack can hold a 9 and 1/2 in tall wine glass and with adjustable rack tines makes loading the dishwasher a delight. Just recently we had to have the circuit board panel rebuilt since replacement is obsolete but its worth every penny. When this dishwasher goes I will definitely buy another Bosch dishwasher now with a third rack available.

Its the worst mistake my wife and I ever made, buying a Bosch dishwasher! It has never cleaned dishes from day one. You have to put 1/3 of the dishes back in or wash by hand. This was a very expensive dishwasher. We would never buy a Bosch product again.

We bought a Bosch premium dishwasher in 1998, and it gets very light use. In 2004, the dishwasher wouldnt work properly. We were required to replace the computer control module, at a cost of $320.73 (not covered by warranty). This past summer, the dishwasher again malfunctioned. Again, it was the computer control module, which was replaced at a cost of $459.00. I spoke to a consumer representative at Bosch, who said that the time involved was beyond the expected life of computer parts. In other words, a premium Bosch product should be expected to have its main component die twice over a seventeen year period of very light use, with repair costs roughly equal to the units initial purchase price. Some premium product! Some company!

Do not buy Bosch if you expect a good experience with any customer service needs. At the end of 2017 I renovated my kitchen and purchased all Bosch appliances. In May 2019 the magnetron of my microwave failed. Granted, it was now out of warranty, but why the magnetron should have failed so soon was unimaginable. The Sharp microwave I replaced had worked seamlessly for 30 years. The repair cost me almost $400 (the microwave was $1200). I contacted Bosch by email and by phone and was told there was nothing they could do in consideration of this premature (my word) need for such a repair. Perhaps it might have been different if I had reported this prior to authorizing the repair (I did use the preferred repair service on the Bosch website). How was I to know that?! I told the supervisor I spoke with, as well as the customer service rep that emailed me, that they could expect poor reviews posted on as many websites as I could find. No one seemed to care. Buy these appliances at your own peril.

Purchased the Bosch Dishwasher SilencePlus 44 dBA model during a full kitchen remodel. After using the dishwasher for 30-days, it was returned in exchange for a Kitchen Aid model. Chief complaint (for us) is the dishwasher remains wet inside after washing dishes and never dries out. Dishes remain damp and not fully dry. Tired of leaving the door open overnight to let the dishwasher dry. During the time we had it, because of the inside not drying, a musty odor is becoming noticeable. With this wet condition and closed, we are concern about it developing mold. Absolutely would not recommend this model or manufacturer. In speaking to the appliance representative where the dishwasher was purchased, the rep indicated that this remaining wet issue about Bosch dishwashers is very common and others have voiced the same complaint.