Bradford White Appliances
Bradford White Appliances

Bradford White Appliance Troubleshooting

From their start over 135 years ago to today, Bradford White's goal is to deliver high quality, superior products made by American craftspeople. Today they proudly employ over 2,300 people at their American facilities. You can always count on the performance and reliability of their Built to be the Best products.


Water Heater Troubleshooting

Pilot Will Not Light 
1. No incoming gas or too low gas pressure. Turn on gas supply and/or check line pressure 
2. Gas control knob set to wrong position. Set combination/thermostat gas valve to correct position 
3. Pilot light button not being fully depressed when attempting to light pilot. Fully depress pilot lighting button. 
4. Pilot orifice or pilot tube is obstructed or kinked. Clean, repair or replace. 
5. Pilot electrode not sparking to pilot. Verify correct electrode position. Replace pilot assembly. 
6. Piezo igniter not functioning. Replace Piezo igniter. 

Pilot Will Not stay lit when button is released 
1. Poor thermocouple connection at combination thermostat/gas valve. Check connection at combination thermostat/gas valve. Proper tightness should be finger tight plus ¼ turn. 
2. Thermocouple not fully engaged in pilot assembly bracket. Inspect thermocouple to ensure that it is fully engaged into pilot bracket. 
3. Pilot flame is not fully enveloping the thermocouple “hot” junction. Adjust tip of thermocouple to be fully engulfed by pilot flame. 
4. Weak or defective thermocouple. Check thermocouple and replace if necessary. 
5. Open ECO on combination thermostat/ gas valve. Check ECO continuity and replace combination thermostat/gas valve if necessary. 
6. Defective magnet in combination thermostat/gas valve. Check magnet operation and replace combination thermostat/gas valve if necessary. 
7 Resettable thermal switch has opened. Determine cause of switch activation. To reset, depress button on resettable thermal switch located on inner door. 

Pilot will light but the main burner will not come on 
1. Combination thermostat/gas valve set too low for desired water temperature. Adjust temperature dial on combination thermostat/gas valve. 
2. Combination thermostat/gas valve temperature is satisfied. Check temperature dial setting on combination thermostat/gas valve. 
3. Insufficient gas supply or low gas pressure. Check gas supply and line pressure. 
4. Combination thermostat/gas valve has wide differential or is out of calibration. Check combination thermostat/gas valve for proper operation, replace if necessary. 

Pilot goes out periodically (after heating cycles, once a day, once a week etc.) 
1. Insufficient combustion air supply. Verify adequate combustion air is available to the unit. Check and clear Jacket slot openings of any dirt, dust, restrictions or other obstructions. Inspect flame arrestor plate and clean with stiff bristled brush and/or vacuum to remove any debris accumulation. 
2. Incorrect, clogged vent system/ vent terminal or location. Check venting for proper sizing and proper operation. 
3. Inconsistent gas supply or gas pressure. Check gas supply and line pressure. 

Not enough hot water 
1. Combination thermostat/gas valve set too low for desired water temperature. Check dial on combination thermostat/gas valve. 
2. Cold inlet water temperature is very cold. Extremely cold water going into the heater will decrease the amount of hot water produced. It may be necessary to temper incoming water supply. 
3. High demand periods. Adjust high demand usage. 
4. Incorrectly sized water heater for application. Contact Plumbing professional. 
5. Combination thermostat/gas valve is out of calibration/not functioning. Check combination thermostat/gas valve for proper operation, replace if necessary. 
6. Out of spec dip tube is diluting hot water with cold water. Inspect dip tube and replace if necessary. 



Bradford White Appliance Troubleshooting

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Product Reviews:

We recently had our 2nd Bradford White water heater installed. The old one
We recently had our 2nd Bradford White water heater installed. The old one lasted 20+ years and was still working. We decided it should be replaced before something else happened so it made sense to get another one when the contractor, Service First in Newtown, PA, recommended it. Love that they're American made.
Published: April 8, 2020
Mike of Morrisville, PA
Source: consumeraffairs.com

I bought a Bradford White Defender water heater earlier this week to replac
I bought a Bradford White Defender water heater earlier this week to replace another Bradford White unit that was in the house when we bought the house several years ago. The age on the original unit was 15 years and for the 7 years we owned the house we didn't have any issues. The only time we thought of it was when we'd go on vacation and needed to turn it down. We made updates to the kitchen and added a bathroom so needed more hot water which led to buying a bigger water heater.
Published: January 24, 2020
Julian of Wayne, PA
Source: consumeraffairs.com

I have been installing Bradford White water heaters for over 18 years. They
I have been installing Bradford White water heaters for over 18 years. They’re by far the best tank type water heater for your money. I’ve also installed all the other top brands like reem and AO Smith. They’re decent as well but Bradford’s in my opinion are the best. Most Bradford whites that I replace are near 20 years old and being replaced as a cautionary reason rather than leaking. I’m no Bradford rep but I see some negative reviews and felt I needed to speak up on their exceptionally higher quality product. As far as someone saying “their pilot kept going out”. That’s most likely and air flow issue or condition of the surroundings. Because I’ve had AO Smith and reems do that same thing from lack of combustible air. Keep in mind your newer heater has more safety features that may require more air flow than your older, not as safe heater. That’s why “you’ve never had that problem with the old heater”. Take it from a pro. Bradford is the best tank type water heater on the market.
Published: January 14, 2020
J of Hainesport, NJ
Source: consumeraffairs.com

Our Bradford White gas water heater was installed in 2002 when we had the h
Our Bradford White gas water heater was installed in 2002 when we had the house re-piped. Our house is a 50s-vintage mid-century modern style. The water sits in the garage (semi-attached) and serves the dish washer, clothes washer, and sink. There is another heater for the other end of the house that serves the two bathrooms. The garage unit started leaking yesterday and will have to be replaced ASAP. But from 2002 to yesterday, no problems, leaks, or anything. Good stuff.
Published: April 30, 2019
John of La Habra, CA
Source: consumeraffairs.com

16 years working and still going.... I am looking to replace my current 40
16 years working and still going.... I am looking to replace my current 40 gallon hot water tank Model #MI40T6EN12 to prove the age, because of a possible dip tube deterioration issue, and this only started after a plumber put in a new copper pipe from the tank to our kitchen in 2015. So nothing has been confirmed yet by a plumber but they tell me once the dip tube breaks away it’s only a matter of time. Yet we still have hot water. I wish I knew where this product is sold in the Cleveland, Ohio are because I would definitely purchase another.
Published: April 10, 2019
Lynn of Cleveland, OH
Source: consumeraffairs.com

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