I wish I could give no stars. My Bosch dishwasher broke after 3 years. Customer service said Oh well. I had a tech come out 5 times. They said these machines are very expensive but horribly made. It can’t be fixed! Stay away from Bosch!!!

I purchased an Energy Star Bosch dishwasher about two years ago. It runs quietly but my main complaint is that even when I use the power wash cycle (which I always use now), the dishes just dont come out clean. I need to practically wash them before I load them in. And then after the cycle is finished, the glasses on the top rack always have food remnants on and in them. Also, the dishes sometimes are still dirty in places. I think that being an Energy Star appliance, quality and efficiency have been compromised for the sake of conserving water and electricity.In addition it probably costs me more money to pre-wash the dishes before I put them in the dishwasher! I also find that the silverware rack is in the wrong place. The silverware catches on the side making the rack stick when you pull it out. It also is on the other side of the dishwasher when loading. I owned a Maytag dishwasher for 12 years and loved it; I never even called a repairman. I will not buy another Bosch!

My Bosch front loader has leaked and builds a moldy buildup since day one. I wish I would have taken it back immediately. Dont buy Bosch front loaders. See picture for the rust.

Bosch Energy Star tankless hot water heater refused to start. 45-minute wait for tech help. Every fix they told me to try failed. Average time on the phone each time 1 hr 45 min. I went through the same dog and pony show each time. I was told to purchase a $50.00 part at their authorized parts house. Part out of stock. It took 15 days with express shipping. The part did not cure the problem. By this time we have gone one month without hot water (in the winter in Idaho). They stonewalled us at every turn. I finally talked to a female in sales who told me I didnt know what I was doing. In frustration I ripped out the Bosch and replaced it with a Rinnai tankless. What a nice unit - problem-free.And when you call, there is no wait, and their techs listen and answer each point. Not the negative attitude you get from Bosch. My best friend had similar experience with his Bosch dishwasher. Neither of us will ever purchase anything from BOSCH. As a note, yesterday I went to the auto parts to get an in-tank fuel pump for my Corvette. Needless to say, I didn’t buy the Bosch. I purchased the more expensive Delco. I also let them know why.

Purchased dishwasher 11 months ago and displayed error code E20. Bosch dispatched local tech who determined it needed over $600 in parts to repair. Tech also indicated they had absolutely no knowledge of how to repair a Bosch. Called customer support to ask why they wouldnt just replace since retail on the unit is only $800. They indicated they want to give it a shot with the tech. So now a tech with no experience is going to completely take apart a dishwasher in my home and hopefully it doesnt leak and destroy my house after hes done. Customer service was extremely unprofessional and rude. Stay away from Bosch. While they may have a record of low repairs. If you do have an issue they dont stand behind their product.

800 Series dishwasher is great when it comes to cleaning. Issue is with the bottom rack. The tapered wheels dont stay on the tracks. Particularly when fully loaded the bottom rack wont stay in the track and falls into the tub. We just had Abt Appliance out since the dishwasher is only a month old. Tech said that this is a common complaint and Bosch has not done anything to address it. Very frustrating since it forces you to have to only partially load the lower rack. Will contact Bosch directly and see what they say. If there is no fix we will be replacing with a KitchenAid!

We have been very good lovers of Bosch products for some time. We bought a Bosch oven from Best Buy and it was made in Mexico. This is the first time I bought a Bosch product from Mexico. We did a self-clean today and had dishcloths in lower tray and they caught fire!!! This has never happened and consider this a product default and major risk. Bosch shame on you!!!

Complaint sent in December 2016. After being on hold for 20 minutes spoke with a unconcerned/unkind Caleb ** head manager (or so I was told) of the appliance department. We have a Bosch dishwasher, where basically the upper and lower racks are disintegrating due to rust. The machine is still fairly new, and is run only with your recommended Finish products. The plastic coating on the racks appear to crack and scale off, exposing rusted/rotten metal underneath, something that does not appear to reflect the product quality one would expect from Bosch. It is frankly surprising as we thought we had purchased a quality German appliance like the many other Miele products we have in the house. The damage is on both upper and lower racks, so if I were to guess, I would attribute this to a poor/wrong coating on the steel racks. The damage is not caused by chips caused by loading/un-loading the machine. Boschs reply.. We will give you 20% off new racks as customer goodwill. When carefully ordering a product with a reputation for quality I would have expected them to have more concern when their appliances fail. Super disappointed and will not be buying or recommending another Bosch appliance in the future.

We used the self cleaning feature 1 time on our bottom wall oven. It exploded sending glass everywhere. I called Bosch. They were shocked and gave me a company to call to diagnose the problem. I finally heard back about a month and a half later! They were kind enough to tell me they were not going to cover it, even the repair company agreed with us. Horrible customer service!!!

Tankless water heaters save you a lot in energy bills, fit into small spaces, and are built to last longer. This makes them advantageous than the traditional water heaters. Bosch tankless water heaters are some of the best in the industry, offering premium features like better performance, better durability, and Wi-Fi connectivity, too.

The Bosch dishwasher seemed like a good idea. Its a reputable company, right? Furthermore, it fit my dishes and glasses. However, it never dries things. It is always dripping with moisture when I open it in the morning. The continually wet dishwasher has already ruined some of my good knives and stainless silverware. The store where I bought it came out and checked it. They claim its operating as intended. The company, when I called, informed me that you MUST remove the dishes the minute the cycles finish. That means that I have to babysit the dishwasher and it has ceased to be a convenience.

Worst customer service! I had an appointment yesterday for my washer and the technician was supposed to call me the night before or morning of the appointment to give me a two hour window. My appointment was in the window of 8-12. I have taken a half day off to be there. No one called. I then called customer service at Bosch and was on hold for 25 minutes just to get disconnected. I called again and was on hold for another 25 minutes. The representative said the technician had an emergency. She put me on with her supervisor who said she was sorry and scheduled me for the next day for a window of 8-5. She said Bosch should have notified me and stated she understood my frustration and admitted over and over that this was their fault. She then states the technician would call me with a two hour window that night or the next morning. She promised I would get a call this time.Next morning arrives, yes I had to take the day off, and technician did not call the night before or morning of. I called customer service and was on hold for 30 minutes. She calls the technician, on hold for another 15 minutes, to give me the two hour window from 12-2 pm. I waiting and waiting... I then get a call close to 1:30 that he showed up and left because my building wanted to see his ID and he refused to give it to them. Ok, I get that, but why did he leave without calling me directly. Why have a call center call me?I told the call center I can let him up if he had called me directly. She said no he is not coming and wont come back. She gives me another company she has looked into that can come and fix my washing machine. I called them and they say they do not service Chicago and they are 2 1/2 hours away and they get calls from Bosch all the time and they tell them over and over that they do not service Chicago. I go down to my building to ask why they didnt call me and both the front desk and security said no one from Bosch has been there. The desk always calls if there is an issue. They cannot lie!I call customer service again on hold for 25 minutes and got disconnected. Called again and on hold for 25 minutes and finally someone gets on the phone. She says she is calling the technician right then. Im on hold for 15 minutes and then I get disconnected. I call again and on hold for 25 minutes and the rep says he has to put me on hold... on hold for another 20 minutes for him to say the technician didnt want to show his ID, so left. All this has been explained and in the notes... I said I want to speak with a supervisor, because the day prior the supervisor was very apologetic. Supervisor Ray gets on the phone. He says there is nothing he can do. Only reschedule me for November 10th-- two weeks from today or give me a third party number, which didnt work before. He was very rude and would not help in any way. He did care about all I went through and how I already took 1 1/2 days off from work.Again, the technician lied about coming, but Ray did not care. Why didnt he have someone else service my machine or yet, make him come back? He refused to do anything about. He never apologized until I said you are not even sorry. He tone of voice was awful. I asked to speak with his manager and he said there was no one above him. Hard to believe... I cannot believe how unprofessional he was. It was truly the worst customer service I have ever experienced. Ray the supervisor and the technician should not be employed by Bosch.

Really disappointed, would not recommend purchasing anything from this corporation. Regardless of existing warranty, they charge a ridiculous price for repairment. I was told the repairment fee would cost $129 but when the technician came he wanted to make sure I was told the right pricing and mentioned that it will be $129 + $30 for every quarter of an hour. My dishwasher was still under warranty, yet no one cared. I strongly believe that as consumers, we have the right to be informed. Unfortunately, Bosch Corporation is taking advantage of consumers.I would also like to mention that I spoke with a supervisor, named Rye, who did not possess any of his duties as a supervisor. As a fiduciary agent of the corporation, the supervisor did not seem to care about me being misinformed and kept on blaming me for not understanding the situation. I am extremely disappointed and I really do not wish any customer to experience what I just went through.

We have owned this Bosch dishwasher for 9 years and it has provided perfectly clean, spot free and repair free operation. It is also super quiet. It beats every other dishwasher we have ever owned. We would highly recommend this brand.

I always thought of Bosch as a company with high quality standards and good customer service and over time had to change my mind to never wanting to buy Bosch again and having shared this opinion with friends and family to avoid their frustration and disappointment. The dishwasher trays holding plates were so rigid in the beginning that they chipped my china – maybe I should feel lucky as the Bosch dishwasher of our friends went up in flames, even their model/serial number was not on the recall. The washer requires always additional rinses to remove the soap (or at least most of it) and the 4000$ cooking range broke down after 2.5 year with an electronic board having failed and needing replacement. Bosch does not provide service once the appliance is out of warranty and their spare parts are ridiculously expensive.

If negative stars were possible they have sincerely earned it. We spent nearly 11,000 dollars in appliances and the combination wall oven microwave has never worked correctly. Bosch has tried and failed to fix the appliance three times. I have spent over 12 hours on the phone with Bosch, most of it on hold, trying to rectify this situation. I have asked for assistance to get the appliances replaced to no avail. On 1/3/18 they came and fixed the appliance for the third time. This fix was to replace the touch panel because the second trip to the house the technician replaced it with the wrong touch panel. When that technician was questioned about it he said, “That’s the right one for your oven” instead of holding the two next to each other to determine that it was in fact the wrong one. Then a different technician came to replace that touch panel with the correct one. That one, on the first use came up with fault codes saying that the electrical was too hot. Ten minutes later another code came on that says communication error now the oven won’t come on at all. I called to request that the appliances be taken out of my house and explained to them my concerns of faulty wiring. I also told them of my concerns of fire hazard and having my newly built home burned down. The representative told me that it needed to go to management and that I would be contacted in 24-48 hours. I was not contacted and after 72 hours I called them back to find out the first representative didn’t even send my file to management. I explained the situation and was told that it would have to go to management. I then asked to be transferred to management because I had no faith that I would be contacted. I was finally transferred to an “escalation manager” who was unable to help me and she transferred me to the “escalation supervisor” named Shawn. Shawn then explained to me that they would never refund my money for the appliances and that I was stuck them, but they might be able to replace the oven. I had already been told by two representatives that refunding the appliances was a possibility only to be told by this extremely unprofessional representative named Shawn that was not an option. He then told me it would have to go to management and I would be contacted in 24-48 hours. I cannot stress enough my displeasure with everything about Bosch most of all by their customer service. They are absolutely one hundred percent unprofessional hacks that will never get my business again. I will never buy anything with a Bosch affiliation again. Horrible company, horrible employees, and horrible products. Save yourself from this overpriced trash.

I bought a stackable Bosch 500 series from Home Depot thinking as it states on Bosch website ‘outstanding service before and after purchase’. 3 months new and I have a leak. Initially it took just over a week to get a service call. Then they cancelled the service call as a stackable unit is a 2 man job and they dont have 2 men in Boston MA? Now a month later they state that instead of servicing my appliance they are offering to buy back my appliance giving me the option to buy something else. I think for a day and after realizing I could buy exact same product from a non Home Depot vendor that services what they sell. Unfortunately Bosch does not have a deal with them so I would have to return my set to Bosch and then buy the same set from the other vendor. Not so exceptional. I decide to suck it up and if they cant or wont service my appliance I have no choice. So now it take 2 weeks for them to process ‘my request for reimbursement’. And they are not sure they will reimburse me for the dryer half of the set? Sorry what! Either service what you sell or take back what you wont. I did not buy half a washer dryer set, I bought a set. This is not some mismatched discount warehouse, this is a $3,000 washer dryer. I will never deal with Bosch again for sure, but if you do, buy from a vendor that can service you. Home Depot cant and Bosch wont so I got shafted from every direction.I am left wondering if they will not service my washer but not reimburse me for the dryer. How long it will take to pick up their faulty equipment if they reimburse me the total cost of purchase, 5 year extended service warranty and sales tax, and how long it will take to mail me a check!!! 2 of the 3 customer service agents were pleasant, 1 was aggressively impolite. Bosch get negative stars and Home Depot that I usually love gets zero as well for not carrying quality appliances that include and I quote again ‘outstanding service before and after the purchase’. Disaster.

Hands down the worst company, terrible policies and unfriendly customer service. They send reps to fix issues (washer dryer), but they dont arrive until days later without calling, and they dont fix the issue then charge for follow up visits. Terrible business, will never ship with this company again.

I purchased a Bosch dishwasher in January of 2014. Three months later my stainless steel silverware began to rust and glasses became cloudy. I read the manual and made some adjustment to the Jet Dry dispenser, but it made no difference. Lowes sent out two different repairmen and they could find nothing wrong. I showed them the silverware and glasses and they called Bosch. Bosch made recommendations that did not work.I contacted Bosch and they told me in order to return the dishwasher I needed the original receipt. I couldnt find it and Lowes eventually found it in their records and sent it on to Bosch. It took about 6 months working with Bosch to get to this point. It also involved several store managers. Once all the paperwork had been turned in I heard nothing from Bosch. Several weeks passed and I finally called. They told me the dishwasher would not be replaced. Instead, Lowes replaced the dishwasher. Thank you Lowes!I found the company EXTREMELY difficult to work with. I think they knew from the beginning they were not going to replace the dishwasher, but they had Lowes and me jump all kinds of hoops anyhow. I do not recommend purchasing a Bosch dishwasher. The only thing I could figure out was that something had been left inside the dishwasher causing the problem. Bosch denied this and said it couldnt happen. I replaced the Bosch with a KitchenAid. It works great and is made in America.

We bought a Bosch gas range four years ago. I did the research and consumer reports said it was the best. Within the year, the front door wouldnt close completely. We had the company we bought it from come and fix it; it was still under the one-year warranty that time. Life was wonderful, except that the front knobs were a little loose from the heat that had been escaping with the door not closed.When the new hinges failed (again, less than a year after being installed), I called the store again, and had them come back and do it again. They gave me a hefty bill for it, which I disputed, since it was only a matter of months since it had been fixed. The one-year warranty was only from the date of purchase, so I paid it.Last summer, the door started its migration from the frame once again so, being the clever ** that I am, I propped the door shut with a kitchen chair. We really struggled to shut it enough for Thanksgiving dinner, and hadnt used it since. Our Vermont Castings gas grill was our primary cooking device--everything from apple pie to ziti--ever since.I bit the bullet last month and had them come again. They did half the work as they had to order a door repair kit (obviously, we are not the first to experience this). Now, with the new door kit and replacement knobs, we are looking forward to another 10 months (hopefully) of having an oven. Our broiler hasnt worked since it was fixed, but I havent complained about it because I cant afford to.

Just as some other reviewers stated, my dishwasher door wouldnt close after one week and have been in limbo between Best Buy and Bosch. Bosch and their factory authorized technician said it is Best Buys installers fault and need a second opinion as to whether to fix or refer back to Best Buy and have referred to another technician. Bosch stated that they cannot take responsibility if its an installation related issue. You would think that Bosch would take responsibility for their product and then take up any installation and other problems with the retailer. But you would be mistaken. AVOID BOSCH APPLIANCES.

This is one of the few true slide-in ranges left on the market that overlap the counter on each side. The cooktop is powerful, with great temp control and flexible configuration. The oven bakes so perfectly and evenly, it made me realize what I had been missing for years with my old oven. The convection settings work great, as does the proof setting and the warming drawer. Best range I’ve ever owned.

My Bosch Nexxt 500 washer is five years old. The first time when the warranty just expired, the first repair came up at $160. Now, the machine is broken again. The repair guy said the control panel is busted and needs to be replaced. Total is another $530 in addition to the $98 I paid today for the guy to show up. Just one advice for all of you reading this: Never buy Bosch appliances! This is the worst machine I ever had in my life!

The Bosch dishwasher doesnt dry plastic items. So the moisture in the dark dishwasher leads to bacteria growing - especially if you leave food on the dishes (after scraping). It can lead to a wet dog slobber taste on glasses. You need to wear a hazmat suit to clean this dishwasher. The bins for cutlery and the plastic and metal filter are made of a rough texture which collects food particles. It is nutty to have to wash plastic items by hand, clean the rubber around the door, and scrub the interior parts of the machine. I could wash the dishes by hand and do a better job and faster.

I knew Bosch was a top brand for dishwashers. The operation buttons are only visible when door is open. I like that it has various running times to use. First time I used the dishwasher, I thought it was not working but it was. It was just that quiet I will always buy Bosch. Maybe a few extra dollars but well worth it.

We were warming jalapeno poppers that were wrapped up in a paper towel. Towel caught on FIRE! Wtf is going on with our Bosch microwave?

Quiet, you do not realize its on! Love the dishwasher. I have never owned a Bosch before, they are expensive but worth it! Would highly recommend this brand!

Does a good job cleaning dishes. Its quiet and has plenty of adjustments to accommodate different size dishes, pots and pans. The most annoying thing is starting the washer cycle. You must press the start button for the EXACT length of time or it wont start. Hold it too long (more than about 1.5-2 seconds) it wont start, hold it for less than 1 second, it wont start. Over the past few years Ive gotten the timing correct so that it starts about half the time without trying a second or third or fourth time. (Gets very frustrating at times and you feel like punching the damn thing). Also, the door handle trim broke not long after getting this unit. Thats annoying but not worth fixing.

I live alone and wanted a small capacity washer and dryer, although I bought a set the washer has a larger capacity than the dryer, so there was a learning curve. But they are the perfect size for me. The cycles on the dryer will not dry my clothes, but there is a timed dry option, which works just fine. You just have to be careful with overloading. This is not an issue for me, but it may be for others. The washer is close to perfect.

We bought our Bosch Dishwasher from Appliances Connection 2/12/2012, it arrived on 2/22/2012. Our contractor hooked it up on 2/27/2012, he ran a rinse cycle all seemed fine. We ran our first real dishwasher load on the 27th and it kept showing an E-15 error, the dishwasher did not ever finish the first real job. We called Appliances Connection, they told us this is a Bosch problem and they must do the repair work per the warranty. We have had two repair dates with the authorized Bosch repair technician. On March 6th, the Bosch repair tech said that it must be the pump that needs to be replaced. He also confirmed our plumber had made all the correct water connections. On March 14th, another Bosch repair tech came and worked over 2 hours on the dishwasher and could not get it fixed. We contacted Bosch and discussed the problem with their associate. We requested a replacement of our new dishwasher immediately. They made it clear this was not going to happen, as it is new and they will continue to repair until corrected. This is not right! This dishwasher is a lemon. We paid $866 for this machine and almost a month later, we still have only a broken down, unusable dishwasher. (For us that is an incredible amount of money as we are both senior citizens.) Even the repair technicians were frustrated with the way they were communicated to by the Bosch technologist who was giving them instructions on how to fix the machine (they do not have a repair booklet even for their authorized repair techs). I am totally unhappy and disgusted with their service. They should not be allowed to let their customers be held hostage to a brand new, broken dishwasher. What is our recourse now? Please help me in any way to make this right. I see your box below, we cannot afford an attorney. Thank you.

My experience has been sooo baddd with Bosch customer service. So, we build our home and one my friend recommend me to get Bosch Appliances so I did. I order my kitchen appliances with bosch back in May. I didnt received my appliances in July so I couldnt do closing on time due to not having my appliances and get inspection done before I moved to my new home. Which I was like okay due to Covid I understand. Here is the worst part. So the day I closed on my home and start using my appliance. Happen to find out that my Microwave and my dishwasher is not working. Brand new out of box. So I called bosch customer service in July the day after I closed on my new house and explained them the both appliances are not working.I was given a number to call for service repair which I did and they told me 3 weeks wait for them to come out due to COVID which again I was okay no problem. Its COVID. Understandable. They came to my house after 3 weeks and told me that they have to order part for microwave and suggested me to call bosch customer to replace it because it would make more sense since he visited cost $1246 this time and next time would be about same and told me that if he doesnt hear back from bosch he will be back in 3 weeks again. So I called Bosch back and explain the whole thing. I was told they made ticket (wrong ticket where they combined microwave and dishwasher) and the rep told me they send the ticket to management to review and will send the replacement.I called after 2 weeks AGAIN and the rep told me that they didnt proper format from the service company so I make three way call and explain them that bosch need special format for exchange. Service provider send it to bosch and bosch rep was like, Yup got it. Since bosch didnt reach out to me or the company the service guy came and said he have to order another part and will be back 2 weeks again. This visit was again $1246. So I called bosch again and find out whats going on and went through the same thing report format is not acceptable by management company.At this point, we paid $2800 for service and I bought this microwave around $1800.00. Didnt understand why bosch didnt see that because he will back again and will cost another $1200.00 so at this point we paid double than what microwave cost. So I called again a week later is same story. They dont have the proper format from the service provider. So here I am stuck with microwave because I can return it anymore since my purchase month was in May and here I am still waiting for bosch management to review in End Of August. The worst customer service ever. I called them more than 10 times since July to August and stayed on the phone for more than 2 hours going around and around. Every time I called my phone timed was more than 2 hours.

The grates on the range have a plastic coating on them and they scorch. I call this a defect and they should replace them, but they want to sell me new grates that they cannot tell me what kind of material they are made of. First of all they should replace the grates for free, why put some material that does not hold up to fire on the grates, and second why would they not be able to furnish me with information on the new grates as to the material they are made of and if they have the same plastic coating on the grates. Why would I want to buy the same junk so it can be an ongoing sale?

A brand new dishwasher bought from a local major appliance store installed by a licensed contractor in a kitchen remodel project malfunctioned just outside the regular warranty period from Bosch. Bosch solicited me through email and regular mail of an extended warranty which I accepted. Prior to signing up, I actually spoke directly to a real person/sales representative of the company about the eligibility for repairs under the extended warranty. I was told yes very affirmatively. They took my money and then advised that I could not call in my first repair service for the first month. So I waited patiently and finally called in for repairs. They denied the warranty service by citing pre-existing condition. Im mad. I tried to explain that it is a condition which had deteriorated over time (washing cycle not completing in different stages) which I had explained to the sales rep from the beginning. Bosch misled me, took my money and made me wait a month to make the first claim only to deny it. Im so disgusted with the whole process that I just want my money back and take my business elsewhere or buy a new dishwasher from another manufacturer. They are not giving my money back so Im venting my frustration. Im so upset that I have to deal with dirty dishes for a month when I could have just go out and buy a new dishwasher. The dishwasher is an expensive model: SHP65TL5UC. I regretted that I also purchased other major kitchen appliances from this company. Dont buy Bosch!!!

Before you pay more (a lot more) for Bosch, please be aware of the following: For a problem with our new refrigerator (

I have a dishwasher has been broken five times in the last year, service person came out and said it needed a new controller. The company said they would replace it last time the service person came out. Now no one from the company is getting back with me.

Art Combitrim - I could not download a manual, have had nothing but trouble with it since I bought it from b&q less than 12 months ago. Would not buy Bosch appliance again.

Installed 12/5/2018. Unlike my friends Bosch DW, this one had a top drawer that was diabolically designed to prevent efficient loading with flatware. We called William who told us there was another drawer, and gave us a part # and price, but no free exchange. The next day we called back and ordered this “other drawer”. It arrived Friday 12/28/18. It was the exact same drawer we did not like. We called 12/31/18, and were on hold/ignore for 25 minutes, after which the CSA told us to call back on 1/2/2019. We called back and spoke with Kay **, Customer Support Representative (US/MA-CSCN9), who said there was no “other drawer” and could I get a part number from my friend? Within two days, I did get my friend’s part number, but found out from https://www.bosch-home.com/us/store/accessories/dishwashing/accessories/baskets-and-holders/... That that part is not compatible with my new dishwasher.Since there was apparently nothing BOSCH could or would do for me, I called to return the redundant part today 1/8/19. “Monica” gave me all sorts of flak about how all of this was MY fault, and that they would make no exceptions, and I could return it at my expense, and pay a 25% restocking fee on the wrong part, and even that I would have to wait 48 hours to get a return label sent to my e-mail account. Needless to say, while some lucky people have had good luck with their machines, and some may even have gotten good customer service, I was treated like trash. I now humbly vow I will NEVER willingly buy a BOSCH anything ever again.

DO NOT BUY BOSCH!!! My kitchen renovation required a replacement of the brand new stove. The dishwasher was replaced at least 2 times, and thereafter required service and at the present time is noisy. The refrigerator required several service calls and replacement of the ice maker, as whenever I needed ice, there was none, or the cold cuts in the refrigerator were frozen, or the vegetables in the drawer were frozen. It is too frustrating. In the beginning, Bosch was accommodating, however, there is no assistance whatsoever although I was assured they would be there to assist with the refrigerator. Unbelievable experience. WILL NEVER BUY BOSCH AND RECOMMEND ANY OTHER BRAND!

Purchased in July 2015 for $1350. We were debating between the two name brands, so we have decided to purchased Bosch invent for life, that was the slogan. After 16 months the drain pump has stopped working and shown e24 on the panel. Did our research online, clean the filter, reset... no success. Called customer services and the respond I got, the warranty has expired after a year so you have to pay for the labour $129 cost and parts will be extra. Why should I pay, My last dishwasher lasted for 15 years (still working but not very energy efficient). So I have to wait for 48 hours for management approval. Well it has been more than 3 days, no respond. After a few phone calls, Bosch finally responded and agreed to pay only for the parts. Lesson learnt, Bosch never purchased again.

We bought the Bosch 3000 fridge for circa $2,600. The ice water/crushed ice dispense/ice cube dispenser, shoots ice out so that you cannot catch it all in your glass. It happened when the repairman tried it and there is no fix for it.

SHX46A05UC/14 Dishwasher, 2004, paid $ 1,600.00 Stopped draining water, developed endless cycle, finally started to fill up with the water overflowing to my newly renovated kitchen.The quality of the cleaning was degrading slowly, leaving residues on glass and dishes.Bosch certified service showed up for just over $ 75/h, looking and playing with the washer for 2 hours; diagnosed, well nothing, they check in fact the water drainage path and remover a rubber part from the pump section, saying that I dont need that, and that this was perhaps the cause of the problem. After over $150 for service call, (no parts replaced = no 30 days warranty for the service) !!!... The next day, well, we have exact this same issue, cycle takes hours, no full water drainage. Service call, week later, different technicians, diagnosed for new control unit and quote for over $350. (for $500 I can get new dishwasher today, but my old $1600 unit should work for years - or not). Called Bosch, same response as for all of the people below. They couldnt care less. The Customer service from the service company concluded that I would be better off buying a new unit ! Great, that much about my love for Bosch, and we have the whole kitchen furnished with that junk. After short internet research, I found people helping step by step with similar issues, so I did take apart my unit, opened the controller, and found that it has overheated and damaged connection. No, is not that one under the recall, the recall one must cause house fire I guess! Cleaning the connection and re-soldering it helped, partially, it works now as it use to, but still fills with fresh water after is done, so I have to cut the water intake. Conclusion: I would spend $350 for a new part or service and still have another issue!!! Now, I need to take the intake valve apart to see if this is the real problem. Slowly, I am getting a master degree on Bosch dishwashers, and I promise to never buy one again.

We are/were 20-year loyal Bosch dishwasher owners. They run quietly and efficiently. But in early March, 2018 we opened the door and the top panel (facia) came off! We tried snapping it back in, then called our handyman. He found that several plastic parts had broken off or were missing from the panel. So we called Bosch to order a new facia panel. It was just under $100 w/ shipping! First send was broken, 2nd send was missing a section, and the 3rd send was sent with a threat that if we didn’t have this handled by an authorized Bosch service person, our warranty would be cancelled. Our handyman is $50 per call, the Bosch “expert” approximately twice that! So, when our trusted handyman began putting it altogether, he found that each little part of the facia needed to be bought separately! The shiny handle clipped in, the cover for the power button which allowed access to the button, and the rocker buttons all had to be ordered SEPARATELY!!! This is now late April and finally we have ended our nightmare with Bosch customer service. Needless to say, this ends our 20-year relationship with Bosch products made with same cheap plastic as any other brand. VERY disappointing!

We bought a Bosch dishwasher she68t55uc mid 2014. It has been great but all of a sudden last month December 2016, the dishwasher started making a squealing sound. We called and a repair man came. He chipped my counter which I had to fix, he had to break the door hinge because it was fine before he came, but after coming twice to repair it, the squeal is still here. Said it was the drain pump, so they replaced it, but it still squeals. They admit they are not familiar with working on Bosch but Lowes picked them to work on it. Not sure why. So Lowes will replace as under extended warranty, but I hope to pick a kitchen aid instead. I had a Kenmore elite for 18 yrs and it was still working when I replaced it with the Bosch, but it had become too noisy over the years. But it was a great one!! Wish I had bought another Kenmore.

We bought a new townhome in with new Bosch appliances in Nov 2013. Someone said the appliances were high end. For the past 6 months the microwave has tripped the circuit breaker upon opening the door. So much for high end. We called an appliance company who charged $129 just for driving to our house. After nearly two hours, and speaking to a Bosch technician, the appliance tech said we need a new board for a total of $315, parts and labor! WHY DID IT BREAK DOWN AFTER ONLY TWO YEARS?!! I could have bought a cheaper Walmart microwave that would still be working right now. Bosch needs to make better appliances or extend their crappy one-year warranty! No wonder the warranty is only good for one year and doesnt cover circuit boards!

Unreliable company. Offers warranties for their products that they cannot uphold. 8+ mo with a broken microwave and counting. No plan B. Management perpetually reviewing our alternate solution proposal. Cant believe we chose this brand over the others.

We bought a complete set of Bosch appliances, range, fridge, microwave, and dishwasher in 2016. Within the first year, we had a repairman come out for our ice maker on the fridge, (wasnt making ice) quick enough, thought he fixed it the first time but... he ended up coming back out a second time. We then came to the conclusion we use too much ice than the ice maker can handle for 2 adults!! (Seems odd) but ok. Fine... Now here we are, 3 years later and my range will not heat, the broiler works but the oven does not.. for appliances that are relatively new that seems really odd!!!! Ive had a Whirlpool that lasted 15 years!!! I do not think I will buy another Bosch appliance!! Ill stick with GE or Whirlpool... Tomorrow I have a repairman coming!! Can only imagine what thats going to cost!!??

Dishwasher cleans very well. I never prewash my dishes. It is quiet also. I am very pleased with it. Sometimes I overload it but it still gets all the dishes and pots and pans clean. I have had no issues and it is 10 years old now.

We bought a dishwasher nine months ago and it hasnt worked properly from day one. Parts were replaced twice and it didnt fix the problem. The repair person tried his best even calling for additional support but I guess no one knows how to to fix it. It stops working and maybe after 12 hours or so it will restart. Once it is working it is fine but that is not what you want. I have just hung up from being on hold to get another repair ticket for over 50 minutes and no one picks up at their end. I strongly would discourage anyone from getting a Bosch product.

I have booked one washing machine thru Vijay sales, Indirapuram, Ghaziabad, Uttar Pradesh, India on 9th March 2018. And was committed a delivery date maximum by 19th March 2018 by Bosch representative Mr. Alok ** but till 25th March I have not received my booked product and instead of providing my machine he I asking me to take refund and also on said date he has misbehave with me. 1. Request you to give me my booked product. 2. Is this is a way your representative treat your customers. 3. I have said him that I will escalate this matter then his response was that this will not at all help me by writing to anyone. 4. Worried about my decision of buying Bosch machine... While selling if I am getting this type of service then what will happen in future. Seeking your positive response with solution on priority. A what action to your employee who is spoiling the reputation of No.1 BRAND.

I have been the owner of Kenmore dishwashers since 1978. Today I had to have one service for technical issues the door latch for the first time ever. It was purchased in July 2015, not two years old. It is a Bosch by Kenmore, the door latch keeps popping during the wash cycle, and you have to keep closing it. Very irritating. Of course there is only a one year warranty on it, and they refuse to cover expenses. I called Bosch and they really dont care. Poor attitude. Don’t buy Bosch products. THIS IS THE ONLY TIME FOR ME. WE LEARN BY OUR MISTAKES. I WOULD NEVER RECOMMEND THIS PRODUCT.

My Dishwasher was purchased April 2011, about 1 1/2 years ago it started to stay on for about 3 mins and then go off, so it didnt turn on the first try, then the issue started to get worse, it is up to 10 tries before it goes on. We are very frustrated, maybe I am naive but I was counting on this dishwasher working for at least 5 years.Model Number SHX68E05UC/25 - Before this dishwasher I owned a lower end Bosch dishwasher, the only reason we changed it was because this one was quieter and had the sanitizing feature. I so regret getting it, this dishwasher was manufactured in Germany, with German Engineering etc, but their warranty sucks, they do not stand behind their product. I guess it is all about the money and all lies behind the product hype. I demand satisfaction, we the consumers should not have to fork out more money to repair a defective product. I checked online and it is supposed to be warrantied for 5 years, yet Bosch service warranty says only the timer part is warrantied for 5 years but not the service to install it. Seriously should I throw my dishwasher out after 2 years and purchase a new one?? I want and demand satisfaction for the product I was sold.

Buy any brand appliances but not Bosch, its the worst. I bought all my kitchen appliances Bosch and I regret it, worst customer service. I had my new fridge for only 2 months and half and the ice maker stopped working. They want to replace the piece but not the fridge, I received it October 21, 2016 and broke mid January 2017. Worst brand ever, I bought the range hood too and when the installation guy opened it, was missing a part. Called and they didnt do nothing, my installer had to make the piece for it. Representatives keep repeating same thing like a robot even the supervisor, We dont replace. We fix. I feel bad for people like me who got cheated by the brand. Worst brand ever. I have extra fridge in my basement. I dont know what its brand. Had it for 9 years. Never broke and works perfect, 9 years, what a shock after 2 months Bosch fridge broke.

We bought a set of Bosch washer and dryer that was rated top of the line. We have had nothing but problems for 2 years. Of course we paid top dollar expecting top performance. We have had servicemen out too many times to count. Each time the problem was fixed it really never was. We called repairmen approved by Bosch, called the Bosch hotline, etc. The washer does not clean the clothes properly. They still stink no matter what kind of detergent or fabric softener we use (we have tried them all). In addition, the dryer does not dry. It takes 3 hours to dry one load. We have to start the dryer and then let it cool down and repeat. With a family of four, this does not work. We will be junking these and getting good old Maytag.

Reading thru the posts is nightmarish as we are in remodeling the kitchen. One thing positive I can say if it can help is that weve had a Bosch dishwasher for over 8 years and its held its ground. Were a family of 5 and two are top athletes (i.e: eat a lot etc...) and one issue I cant remember exactly what it was about but must have been minor. Tray design would need fine tuning as they are a bit awkward to fill but, yup its been loaded tightly and then we dont expect miracles. Works silently so we start it up before going to bed - model SHU53E. Maybe newer generation of appliances is skittish and should be help on to till totally done...

Bosch is known for being quiet. That is very important in homes with open floor plans. I have a large center island where the back of the dishwasher is facing a living space. Because it is only about 58 db, it is practically impossible to hear it running. Furthermore, the end of cycle chime is necessary to know when to empty it. The soil sensor seems to work quite well as it will only run as long as there are soiled dishes. The water temperature gets quite hot, so I know unwanted bacteria is eliminated. Dishes always come out squeaky clean. I love the half load cycle and use it frequently. The energy and water usage is very low. I think that most people who own dishwashers think that the whole unit fills with water each time they run a cycle, and so they are reluctant to run the dishwasher. Many folks, unknowingly, use MORE water by doing dishes by hand than they would have done if they had put them on the proper cycle in the dishwasher. If the owner would read the specifications of actual water usage, they would be surprised how little water a full load uses in comparison to rinsing dishes before placing them in. I also like the fact that I can put delicate items, such as crystal and fine china, and know that nothing is going to come out damaged or cracked. The size of most regular household units will fit into a standard 24 wide lower cabinet. I also think the capacity and overall arrangement of the racks gives quite a bit of flexibility, as no two loads contain the same collection of dishes to be washed to be washed at the same time. This particular unit has a very low-profile handle and doesnt interfere with todays contemporary, clean lines in the kitchen. The handle is sturdy and feels secure. My unit is a nice grade of stainless steel, not a thin gauge that would tend to dent easily. The interior is also a food-grade stainless steel that doesnt collect unwanted odors or corrosion from the soap. If you opt for Bosch, you dont have to get a really expensive, high-end model since they are all extremely quiet and easy to use. Bosch also, in my opinion, exudes an element of high quality, even if its a low-end model. Generally, the higher end machines have options and features that most owners rarely use. I believe that Bosch is a good choice for a discriminating buyer who doesnt necessarily have a huge budget, but wants a beautiful, efficient machine that will last a long time. It is a work-horse that will bring compliments from friends and family for years to come as they have a 25 year warranty on their products.

This is one of the items that exemplifies the saying, you get what you pay for. I could never bring myself to pay more than $400 to $450 for a dishwasher. When we remodeled our kitchen, we decided to research and upgrade to higher end appliances. The Bosch was highly rated. Its so quiet, we have to make a serious effort to hear if its running when we are standing right next to it. Looks great and appears very well made.

It works well, I bought a smaller one because we dont always have dirty dishes and space, but when I do replace this one I will go for full size so larger items like pots can be washed in it. For a small dishwasher it does a great job.

Bosch Dishwasher Model SHE68T55UC/01: Had control panel replaced after a 1 year under warranty. Had to pay for customer service call and installation of part ($189.00). Experiencing intermittent touch panel malfunctions. Called Bosch sent out technician and he was tested machine and there was (1) malfunction out of 4 tries. Technician claimed there is nothing wrong with machine! I explained that this malfunction was intermittent and that out of seven washes there were at least 3-4 malfunctioning touch panel attempts... Bosch has refused replacement of this panel and is acting like there is nothing wrong with this $950 machine!!! I am speaking to a supervisor and I am waiting for a return call... Will follow up of how they treat me! I am not HAPPY!!!

Called Bosch, had service repair at great expense. They said it dries and is designed to leave drops on top and it leaks down on dishes leaving them wet. Also cycle time has doubled to 158 minutes. They said, “Do not run at night, open immediately after cycle to get drier dishes.” Are they kidding? $1000 for a dishwasher you cannot run at night! DO NOT BUY BOSCH products. Service and website are terrible. Their attitude is ‘customer is always wrong.’

Washing machine less than a year old - Just dont buy Bosch appliances. Their customer service? What customer service! One appliance repair company? Really! They came out the day of the big flood, took the back of the washing machine off, took a picture and left. That was May 13th. Today is the 4th of June, 2012. He was to arrive today having called me last Thursday to set up the appointment and he called me to tell me he just opened the box and has the wrong part. Really! Now, keep in mind that I had called him three times a day for two weeks leaving messages when his mail box wasnt full. Then he finally called me back and told me he didnt get my calls. Really! I give the Bosch Company an F for complete failure!

If you arent an appliance repair person when you bought a bosch...you will be once you get rid of it. My Bosch dishwasher is 3 years old and has been serviced 5 times. I have had to repair it myself twice and paid hundreds of dollars in repairs by a technician. Its on its second drain pump and I am now ordering the third. I wouldnt recommend buying any bosch products. I am currently investigating purchasing another brand.

We got our Bosch dishwasher 2 weeks ago. It was very labor intensive to set up. Too many bells and whistles. Also we did have a problem with water accumulation. We were told to use the extra shine button. This works. However we have to make sure we are here when the dishwasher is done so we can open it right away to let out the steam. So we have to take the extra step of setting the timer. Also it takes a very long time- 2 1/2 hours for the cycle to get done with the auto button and the extra shine button.Also the amount of dishes you can put in seems small. The plus here is that the dishwasher is very quiet. We got the Bosch hoping for an energy efficient machine. We do have to rinse the dishes first so that also takes up extra water. Perhaps this is a good model if you are a caterer, but cumbersome for general household use. My old broken down dishwasher did a better job of cleaning and drying in half the time. Its actually easier for me to wash my dishes by hand unless we have company.

I would give a negative start if it was possible. My Bosch microwave began turning on by itself. I purchased it with a paid warranty. I called Bosch in early February and they set up a time for someone to fix it in early March. The Bosch repairmen came and said he fixed it, however, the issue reappeared moments after he left. I called back. They set up another appointment and the repairmen did not show up when he was supposed to (of course they never gave me any notice). I called back and set up another appointment. Of course, the repairmen never showed up. I called Bosch and complained to a manager (who was the rudest manager I ever spoke with). He set up another appointment. This time the repairmen actually showed up with the parts but then informed me that the parts they ordered wont fix the issue. So they had to order different parts.So I set up another appointment for today. Surprise surprise, the Bosch repairmen never showed up (again with no notice). In summary, during the past 5 months, I have set up 5 appointments and have had 3 no shows (without any notice). I have complained to Bosch US, Bosch UK, and Lowes. I filed a formal written complaint to Lowes. I have spent over 15 hours calling Bosch. I have complained to 4 managers to no avail. 2 managers were supposed to call me back but they didnt. I am at a loss for what to do. Now all I want is my warranty money back or a new microwave. Can anyone help me????

Followed manufacturers instructions, bought the recommended detergents. First time every time leaves dark black scratch marks on every dish. Doesnt clean well, have to pre-rinse everything. Leaves lots of water on the glasses and I have to dry whatever it washes. After all the research I did and $800.00 later, this is the worst dishwasher I have ever had. I should have saved $450 and bought a GE or Whirlpool. Wont buy another Bosch thats for sure.

I like this stove and the way the burners are located. When I spill, its easily cleaned up and doesnt leak down into the stove or burners.

Our Bosch dishwasher has held up, but our Bosch stove has not. It is only 11 years old and we are replacing it. At the time it was a fairly expensive ($1,599) compared to other models. It was only a few years (probably shortly after the one-year warranty) and one of the top burners went out. Then after using the self-clean only for three or four years the lock went so it was not possible to use the self-clean function anymore. The worst feature was that we replaced the igniter four times! My husband is very handy and could do this without problems. However the last two years, the igniter would stop working with greater frequency and the last time it smelled gas when we replaced it, so I am not using the oven at all until my new one arrives. I do use the oven a lot - we bake all our own bread, but an oven should last longer than this. I never felt the broiler worked well either. All and all I was disappointed with this purchase. Appliances do not last as long as they used to (I am told that 11 years is the average), but I would never spend that much money for an oven again. Going with a cheaper model of a different brand now.

Scrapes on my brand new Bosch dishwasher. The outside is very, very delicate. I have already gotten 3 scrapes on the front panel, in just a few months. The front has no protection to keep this from happening and I now am very sorry I got this dishwasher from Lowes although it does clean the dishes very well. Not sure if I can use appliance paint to cover these up or if it will make it worse.

3-4 years ago my husband and I bought a Bosch dishwasher. My husband knew he was dying and he didnt want me dealing with new appliances after he died. He insisted Bosch had the best ratings. We bought this at Lowes in Saint Joseph, Mo. It was not a cheap model. I see ads about their dishwashers being the best and I say what a joke. This never worked good like I expected. I have had one man work on it and he said they make these to work thru balance of the bottom with the water. It didnt work better after he tried to fix it. This am the dishes were dirty, soap container didnt even open. I use very hot water and the steam probably helps a little but never really clean. No I never called the company. I was dealing with a dying husband. I knew they would simply say out of warranty after my husband died 9 months ago. I dont know what I will buy next but do know what it wont be... Bosch.

About a year ago, I moved into a new home and wanted a new refrigerator to match. There were other brands that had similar features that were considerably less expensive, but I assumed that the Bosch would be of a higher quality that would justify the additional expense. Recently some water spilled on the bottom shelf and some of it seeped through the crack and the front of the glass and settled on top of the stringer holding up the glass shelf between the crisper drawers. I tried to figure out how to pick up the glass so I could dry it off but couldn’t find a way. I assumed that it would evaporate and not be a problem but that didn’t happen. Instead, it collected dirt and mildew. I have again tried to come up with a way to pick up the glass so I could clean it, but gave up and called customer support.I asked the girl there if someone could give me instructions as to how to pick up the glass to resolve my problem. She asked my name and apparently checked the computer to find out that my one year warranty had recently expired. She told me that all she could do was send out a serviceman and that would cost me $129. I told her that I didn’t need a service call and just wanted someone to explain to me how to get under the glass. She again said that she would have to send out a serviceman for $129.I told her that it seemed that it was a poor design and appeared that they were intentionally trying to make money by sending out a serviceman. She said “yes”. This caught me by surprise so I asked,Are you saying that you intentionally designed it so you could make $129 by sending out a serviceman. Again, she said “yes”. I spent extra money to get the Bosch, thinking that it would be of better quality with better customer service. I won’t make that mistake again.

This is the second time in a little over three years that I had to pay a repairman for my Bosch gas-free standing convection range. The first time was the igniter. It cost me $197.95. Now, I had to pay $85.00 for a repair because the control panel came loose and I found out it was just taped on. I cannot believe the poor workmanship that goes into your product. I will never ever buy any of your products again and I will tell everyone I know not to buy any of your products.

I purchased a Bosch dishwasher in 2006 from a reputable dealer. Over the past 7 years, I have had the dishwasher serviced for a malfunctioning handle, leaking all over the floor, and excessive build up. I have spent approximately $573 on repairs and now it is leaking again with the build up. I have contacted Bosch and they will not help me unless I pay for the repair dealer to come out again for an official diagnosis. To get this diagnosis, it will cost me another $150. The best Bosch will commit to is pay for parts. This is ridiculous!

You do not need to pre-wash or rinse before washing. The dishes get very clean and dry as well with no streaks. It is the quietest dishwasher as well, most times you don’t even know it’s on. There are different racks for fine china, wine glasses and knives.

Our dishwasher caught on fire and we found out it was under recall. We are eligible for a 40% off rebate towards a new Bosch dishwasher. But, after 6 phone calls, I still cannot get this form (which I need when I place an order). No one can offer any help besides supposedly emailing the form again. Now Im wondering if we should even get a Bosch at all. So, we have been without a dishwasher for a week. It will be at least another week (probably 2) because the whole process involves snail mail and placing an order online.

I bought a Bosch washer & dryer set several years ago. I was frustrated because if I didnt want the pressed wood (cardboard) exterior so I had to pay more for the plastic model. I had the dryer for about a year and I notice what I thought was the dryer not drying the clothes and turning itself off. But when I turned the dial the light would come on. What is happening is the dial connection is loose or bad. If I push down on the dial the dryer sometimes works. I have resorted to putting a full bottle of detergent balanced on the dial so it will hopefully stay on long enough to dry anything. It rarely does. Drying clothes in my Bosch Nexxt Premium Dryer is a nightmare and can take HOURS for even one small load. (It all depends how often I am willing to run back downstairs to restart/reset the dial.) What a disappointment. Dryers are such simple things how can they mess it up? But they did. This has been going on for years! Not sure which is stupider. Me buying the Bosch in the first place or me putting up with it this long. My experience with Bosch is they are overpriced and poorly made. Who designs anything made out of pressed wood sandings or plastic for a laundry area? They do know there is water in a laundry room? It should have been a sign.

We bought a Bosch oven 4 years ago. The self-clean function didnt work the first time we tried as there was something wrong with the door hinges. This wasnt under warranty. We always found that the oven took a long time to cook things, but didnt really give it a second thought. There was also a mystery screw that magically appeared in the warming drawer one day. 9 days ago, the glass on the door spontaneously exploded into thousands of pieces while baking at a relatively low heat. We called Bosch and scheduled service for last Wednesday. Needless to say, they refused to accept responsibility as we are beyond our warranty period. As I took apart the glass, I discovered that the missing screw was one of the three holding the glass panel in place. This should never have just fallen out. I also noticed that the door closes much better than before. We are now 9 days without our oven and there is no sign of a Bosch technician! When I spoke to the Bosch rep, I asked how to register a complaint. He referred me to their web-site - but it only allows for 250 characters. Clearly, they dont want to hear about any problems. So much for expecting that a high end company might be interested in quality. Clearly, I wont be running out to buy any more Bosch appliances.

Purchase Bosch Refrigerator B22CT80SNS. Did not work out of box. Repairman added coolant and worked for about 10 days. When refrigerator quit cooling repairman determined coolant leak inside of refrigerator and non-repairable and Bosch was to replace. When I called them in a week to see why I had not heard anything they said that they were no longer making that model and had no comparable model to give me so would in 4 to 6 weeks come out and pickup non-working new refrigerator and issue me a refund check. Of course by that time will have been without a working refrigerator for over 2 months. Also, I had a kitchen remodel done based on all new Bosch appliances, two of which had cosmetic damage in addition to non-working refrigerator upon delivery. So now even though Bosch cannot provide me with a refrigerator, I have other Bosch products that they will not take back so after a $50,000 plus kitchen renovation I will have mixed brands of appliances in my Kitchen with un-matching handles/hardware. I asked if Bosch would just take all of their appliance back and provide refund and I could start over with a brand that could provide a working refrigerator of course they refused. NEVER BUY BOSCH PRODUCTS.

My wonderful Bosch dishwasher recently stopped dispensing the detergent. Since its under warranty, I have followed all the required steps and jumped through the requested hoops, but have discovered that Bosch obviously does not offer service in our area. Over the past week I have spent 2 hours and 47 minutes on the phone (most of it on hold), been disconnected (with no return call from them) 3 times, and have emailed with no response twice. I have a file number now due to the concerns about no service provider in our area, but that seems to be simply a pacifier, since it has proven to provide nothing. Bosch service is THE worst!

DON’T BUY A BOSCH. PLEASE SHARE!! I’d give a minus 5 stars if possible!! Purchased a Bosch dishwasher December 11, 2015 from LOWES for our Florida condo. This condo is used FIVE (5) months out of the YEAR. So this dishwasher has been used 15 months! Lifetime tub warranty. Bad quality rubber seal. You can see by the photos it’s disintegrating. After calling, getting bounced around then waiting 24-48 hours for a return call...they send out their technician. He lies and says he never saw this before. We tell him we found out that our neighbor next-door at the condo had the same model and the exact same thing happened! Coincidental? I think not. Then he said, “Yes it’s bad batch of rubber and the dishwasher will leak. It’s not fixable.” Call again. The one department they transfer us to then another, we have to wait 24 to 48 hours for each return call, never give us direct numbers. We have to wait for them to return our calls. Then we have to fill out paperwork. They want to prorate the dishwasher. Make us pay almost $300 again for the proration, delivery fee and tax. Purchasing delivery installation we paid over $700 for this piece of crap. Filled out all the necessary paperwork. Never hear anything. Call, tell us they got it and reviewing now. Wait over a week. And NOW they say they never received the paperwork we filled out. Resend. We need to wait another 48 hours. From the beginning they knew the absolute last date we could have this dishwasher delivered. They had it in their notes. Well it’s too late now. We’re not going to be here any longer to have a delivery of the dishwasher. I will go buy a GE in the Fall and have it installed. I will never buy a Bosch again. I will do everything I can to let everyone know the lack of integrity and honesty this company possesses. Please share our story so another sucker doesn’t get taken. Bosch knew they had a bad failed batch of rubber seal gaskets out there. And yet they left their dishwashers in the vendor’s warehouse, no recall, to continue to push failed equipment on consumers to continue purchasing their subpar product. I’d like to shove this dishwasher right up their you know what. #boschisjunk #dontbuybosch #boschunethetical

Both machines (Washer and dryer) required major repairs just after the warranty expired. Now its an ongoing repair cycle. Paid extra for quality and they were worse than the GE models they replaced. Do not buy bosch.

We purchased a home with a Bosch dishwasher. The previous owner did not leave any paperwork on any appliance. The electronics in dishwasher door started a kitchen fire. The insurance company will take care of the kitchen damage, but will not replace the dishwasher. The dishwasher replacement is completely our responsibility. When I called Bosch to see if they would at the very least give me a partial credit toward the purchase of a new Bosch I was told by Representative Kayla, and not very sympathetically, that since I didnt have any paperwork on the original purchase they would not do anything for me. Basically too bad, so sad. Well guess who will not purchase another Bosch product.

My wife and I bought a new home in January. It came with Bosch appliances. Within a few weeks the dishwasher started leaking a lot of water. I called Bosch and they sent a repairman out to check it. The repairman decided that it couldnt be fixed and would require a new dishwasher. He called Bosch and they said they needed proof of home purchase, which we gave them. Although my wife filled out all of the warranty information when we bought the house. The information that we sent to Bosch showed our names, address, closing date and the information on the house. We didnt include any information that had social security #s or financial information. Bosch continues to ask for the full 40 pages of my closing information and we refuse. Again, financial information, social security #s etc. are really none of their business. We have talked to them and asked them to tell us what else we can send them specifically and they cant tell us however, my dishwasher continues to leak on my floor and new cabinets and Bosch continues to say that they need 48 hrs. to run this by their bosses. The bottom line is that this is a 5-month old appliance that is bad and Bosch continues to play games to avoid honoring their own warranty. Why did we fill out the warranty cards in the first place if they cant use them. I will never recommend Bosch appliances to anyone. Not because we have a problem with their product. Anything can happen. But their desire to avoid repairing or replacing their defective product shows me that they have no desire to do the right thing.

We had ordered three appliances from Bosch all of which were the black stainless 800 series (the gas range, refrigerator & dishwasher). Both the refrigerator and the range came had a problem. The refrigerator has such a heavy lean on our level floors that even the adjustable legs couldn’t extend down 2” to make it level. We had called Bosch and as requested had a third party arranged by Bosch to inspect, which concluded that it needed to be replaced. We then waited 2 months for customer service to produce a code for reordering, during this time we did not have a fridge. We spoke to numerous customer service reps. At which point had an urgent request of the manager(who was the one responsible to place the reorder code on the product) but the manager could not return this request until 2 months later.The customer service reps. Would tell you one thing then another completely opposite until I had recorded it so that the rep could listen to what was said. Once the new item arrived, upon delivery they noticed that the doors were all finished in different finishes. The bottom freezer door was a different finish then the upper doors and the handles were different from the upper and lower doors.(Quality inspection?) So naturally they needed to replace all the doors off of the unit. These two refrigerator somehow passed quality inspection?!? And it was not just that item, our range had arrived with a bronze coloured vent piece that completely didn’t match their black stainless steel and the rep. Had agreed that they don’t know why it was like that...When I told them of this and they asked for the item info on the inside of the unit (with the rep on the phone) I opened the oven door to find a large 8” piece of bent metal with insulation exposed in the interior of our “quality inspected” range! The third party had to write an inspection report on this too even though it was clear as day that this was a safety issue/ and that this item clearly was not inspected. This item as well took 2 months for replacement., it too fell on the shoulders of customer service manager who could not produce a reorder code until 2 months later. And we did not have our range or refrigerator at this time seeing as their customer service team reassured me on 4 separate times that it would be 5-7 days for processing.I would never wish upon anyone to have to go through what we did with Bosch. Months and months of phone calls, and no appliances for months, and how we have been treated. We thought we were buying quality products with a company that could offer customer service. This was not the case. Please do yourself a favour and buy from a company that you can trust. BOSCH is not that company. And No Bosch has not figured out why they have a bronze vent piece on their black stainless steel range and the replacement range arrived with the same bronze vent piece. But at least the insulation was not visible this time. Buy quality inspected appliance from anyone but Bosch!

Model hmvp053u/01 Jan 2017. Bought 2018. Didn’t cut off. Burned up. Took 4 mo for Bosch to fix. Would not take back. Can’t read small numbers on control with light on. 2018 Bosch induction range. Numbers can’t be seen. Oven on multi-rack doesn’t bake evenly on convection. When door is opened for less than 2 minutes it takes about ten minute or more to get back to the baking temperature.

We purchased the dishwasher last July. It will not get the dishes clean unless they are basically clean before you put them in. And it will not get them dry -- ever. Within a month, we could not get it to start because the door would not close. The tech said it needed to be leveled. Two months later, the door wont close. Tech has to order a bracket for the door. Two months later, same problems -- tech removes some of the parts of the top rack. Two months later, same problems. I have asked for a replacement and no one got back to me. Today, same problem. I think they are just trying to put me off until the warranty runs out.

Purchased a dishwasher and oven in 2007. The DW was rated #1 and environmentally friendly... Its not ... It requires expensive rinse agents and it doesnt clean the dishes. The heating elemental either never worked or broke just outside of the 1-year-warranty. We had purchased the extended warranty so at least they fixed it.... But it still cost that added $150 bucks. The convection oven was also $1000 and doesnt cook several trays of cookies perfectly as advertised...not worth the money. Two years ago the main computer module fell off the back... The glue dried out that held it in place. Thankfully we jerry-rigged it back. Now the oven door wont close properly, so the oven turns itself off. We called for service and they said the part is $240 plus $150 for labor. I called customer service to see if they could help out... Nope... They blame me... I must have set something too heavy on the door.

Have owned many Bosch appliance in the past - all good. This one is the worst ever and I will not buy Bosch again. The design is poor, forget having any ice - its a joke, but 11 months later - it is now broken. The entire defrost system needs to be replaced. So at first big ice chunks formed on the back. Bosch hotline told us to run the defrost cycle. Hmm... how do you do that on an auto defrost fridge? So 4 weeks later the whole thing is broken. The refrigerator no longer cools properly and the entire defrost system needs to be replaced. Of course no parts available - so here we are in the summer in the heat of South Carolina. Thank goodness my Igloo cooler functions - and a whole lot better than the $3000 refrigerator from Bosch! Dont buy Bosch - they dont care!!

Long story short, I bought a 500 series Bosch and after 2 months it started malfunctioning. I must say Bosch Customer Services did try to fix it by replacing two computers and a pump, but it still malfunctioned. They finally replaced it after numerous calls, service calls and emails. I bought a different brand. Bosch did call me back unprompted by a call from me to see how things were going and even after it was replaced, I got a call from one of the managers about problems with a dealer refund. I found them to at least care about their customer to go out of the way to assist me. As for the product and I have had Boschs before, it was a lemon. Previous bosch dishwashers were great and my niece even has the same one I had but hers worked beautifully. After an 8 month ordeal, I dont think I would buy one again, but its only because I dont want to ever experience this amount of hassle again over anything.

Nice but not that nice. My salesman very highly suggested this dishwasher so I bought it for $900. The good? Its very good looking. The bad? I do not find it any better than a $500 dishwasher from GE. Its quiet but not silent. It seems to clean dishes fine but it will not dry them no matter what you try. I live in a very very dry part of the country and no matter how much or how little I load this machine up with... and select Extra Dry when I open the dishwasher in the morning after running at night... not only are the dishes and cups still wet but so is the inside of the dishwasher. So, whats the point of having controls to select dryness? Oh, the (3) not 4 legs are plastic and all 3 of them broke off when I tried to slide the dishwasher. Great huh? Funny, I know steel legs may cost another $5 but I dont remember arguing with the salesperson about $5. so why not raise the price by $5. and get rid of the cheap cheap cheap plastic legs. My brand new $900 dishwasher now sits on wooden blocks... Great idea... Plastic legs.

Only place in the country that would sell me a Bosch system direct. Thanks! Shipping was fast, unit arrived in perfect shape. Can't comment on the system yet but feature wise it beats everything else for the price.

Model # B22CS80SNS/01 - First catastrophic failure of fridge in 2013 resulting in over $700 loss of foodstuff. Case **. Replaced ice-maker in mid-2017. Second catastrophic failure in Thanksgiving Week 2017 with over $1000 loss of food products. Case **. Contacted Bosch and was promised that they would schedule a diagnostic check on the appliance. NOTHING has been done three (3) days later. Representative Ishtiaq ** actually DECLARED TO ME THAT THE FRIDGE WAS APPROACHING ITS USEFUL LIFE OF SEVEN (7) - YES, 7 YEARS! Im now getting ready to dispose of the dishwasher. I cannot afford a $1700 fridge every 7 years and a $600 dishwasher every 4 years. Not to mention the loss of food products and having to put up with the lies and poor Bosch customer service. You have been warned.

I purchased this dryer and washer combo because I needed a compact wd set, I actually purchased 2 sets. I'll number my points of why I like/dislike this dryer. 1) It was annoying to have my electrician had to put in a 4 prong outlet. It costs more money than I wanted to spend 2) I had no idea this thing was going to drain onto my floor (it was my error, I was so eager to dry clothes after hanging it outside all summer to dry, so I just ran the load to dry making my floor wet by simply plugging and playing. 3) THIS TAKES FOREVER TO DRY. But it was SO WORTH IT not ironing or finding all my clothes bone dried and wrinkled. I finally caught on the trick of putting it running a longer time and not overloading it. I actually enjoy doing laundry more because folding wrinkle-free clothes and hanging up wrinkle-free clothes was a godsend in my family of 6. I am just happy I purchased 2. Now I can dry clothes and do all my laundry at once. I strongly dislike dirty laundry so so so much. 4) It's Ventless! COME ON NOW, no hole in your wall that you have to cover with foundation plantings that end up burning up and full of lint? THAT'S AN A+++++ in my book. My last dryer was a vented dryer from Bosch, and that thing was ok not awesome because of the wrinkles but the lint buildup was significant all over the duct. I couldn't sleep at night if I knew the dryer was running because I was terrified of a risk of fire. 5) The clothes come out soft, fluffy and light. Like not hard, crispy and extremely, extremely dry. Its just a perfect dryness. 6) The room is warm because of the vent. I love this feature in the winter. In the summer, I'm not inside enough to care but my electrician is recommending an exhaust fan. Nah, I'll just open a window. It hasn't bothered me yet. 7) Its awesome, compact size allowed me to hook it up temporarily anywhere- my kitchen, my basement etc during the renovation. Get one, you won't regret it. You'll even feel more European in the process.

I love this range as much as my Bosch dish washer, quality products, only issue was concerning back adjustable legs for height, pretty flimsy

In the last few months I bought a trimmer from Amazon and was delighted with the product, however recently the battery started to spark and the trimmer now doesn’t work. I called up the service centre 2 days ago, I spoke to the most delightful lady who was really helpful and explained to me what the process was to get the trimmer fixed. Explained that I would need to print off a courier label that will need to be taped to a box that will hold trimmer because the a third party courier will be picking it up. I explained I don’t have a printer at home and live a in a small remote village and will not be sure when I can get to a printer. She said that it’s fine and that she will send me a pre print receipt and I can print that and then call her back to sort out a delivery.I didn’t receive the email with the label so I decided to call back today to try and get it sent back to me. I dial the number and give my reference number and let the man know I’m waiting for an email. To my surprise the man on the phone was rude and unprofessional, belittling me by saying that is not the process and that I need to arrange it and then get the email to me once it’s been processed.I try to explain the situation with the printer to get the label. He said, No need for a label but you need proof of purchase in the box. I said well printing is not really an option for me because of my situation to which he gave me ‘tough luck’ attitude. Then went on to say, Well do you want to arrange it or not? I replied to enquiry can I arrange it for a future date, which he said, No. We only do it 24 hours in advance, then he was of no help and pressured me to answer like I didn’t have time to even think about whether this is an option for me. And then he went on to say, The previous person you spoke to told you the wrong information. I’ll look up who it is and have them retrained. Disgusting attitude bad mouthing your own colleagues like that. This has been one of my worst experiences with customer services given my initial interaction was one of the most pleasantest conversations. Poor customer service and I’ll be glad this is the last time I buy from you again.

Rating: Very poor!Bosch, I am most disappointed with the Bosch Nexxt Washer. The gasket has mold/mildew and I have tried to clean it, but I just cannot get it to work. We did our research before we purchased the washer and the rating was good. But I would not recommend this washer to anyone.

I had problem with my refrigerator within warranty period, I thereafter registered a complaint and after chasing for about 1 month and sending more than 10 mails & escalation it was fixed. The Customer service of Bosch India is very poor needs improvement.

Bosch dishwasher is awful and I paid 1200 dollars repairman said nothing wrong. The unit is soaking wet when you finish dishes, I waited the amount of time recommended before opening the door. The repairman said it’s supposed to be wet. I want something done. The store says it’s more than 15 days so I can’t return it.

Dishwasher SHV68TL3UC/04: I spent $900 on this dishwasher 18 months ago. Today, it will not turn on. Called Bosch service: $129 to get a technician to come out, plus $30 every 15 minutes that they are here, not including the time for any work they need to do or any parts that need to be paid for. Needless to say, this will be my first and last Bosch purchase. I was advised to buy KitchenAid and I decided not to. Live and learn.

We bought a Bosch dishwasher for about $700 shortly after the 2009 recall (dishwashers bursting into flames due to electronics issue). We thought that the quality issues were limited to a single electronic component, and previously the company had a good reputation.The dishwasher cleans dishes, so we should be happy, right? In the past year, the control buttons and the plastic countdown window have popped out one by one. Today is my second round of DIY repair. The reason for repeated button loss is now very clear - the front fascia panel is made of a thin panel of ABS. This is not just a decorative panel - the stress of door opening with every use is applied to the panel, which is now cracked. Because of a design flaw, the cracks propagate right into the button area - so I no longer have a way to keep those buttons from falling out.Parts are available on the Bosch web site - only $86 plus shipping for the fascia and the missing button. The replacement panel will have the same design issue as the original, so this may buy me a year, 2 years or three of intact dishwasher. For environmental and financial reasons, I expect a dishwasher to last about 15 years. I am very disappointed by the substantial repair time and cost caused by an under designed appliance part.The model number is she45m02UC/53 and the part of doom is panel-fascia 478810.

Dual Fuel Slide-In Range - When I first started cooking on my new range, I was very excited. Within the first month or two, I noticed the porcelain rings around the burners had melted some and begin to look like lava rock. I bought a 4-year extended warranty but I was told by Lowes to call Bosch. I then spoke to a female person in California who was very rude, and who informed me I probably spilled something while cooking - end of a very rude conversation. Lowes didnt really help either. I have since not considered Bosch for every time I use the stove, I see defective parts. Ive just started to email this past year and thought I would put my 2 cents in.

When I had to replace the dishwasher that came with my home when I bought it, I wanted an excellent product and was willing to pay for it. I chose a Bosch from a local appliance dealer. While I havent had mechanical issues like many reviewers, the performance of this very expensive dishwasher is dismal. The dishes do not get clean or dry, and there is often a strange biological-type odor after the cycle runs. I will never purchase another Bosch product.