I have always thought Bosch as being a company that makes high quality products and I have purchased and used many without issue. However I feel that they have either lowered their quality to make more money or are trying to reach a different type of consumer either way it equals some disappointing details on many of their products. I do find that the stove is very nice and solid and seems to work well so far. Just need to see their products in person. Sometimes when you think its metal its actually plastic.

DON’T BUY A BOSCH. PLEASE SHARE!! I’d give a minus 5 stars if possible!! Purchased a Bosch dishwasher December 11, 2015 from LOWES for our Florida condo. This condo is used FIVE (5) months out of the YEAR. So this dishwasher has been used 15 months! Lifetime tub warranty. Bad quality rubber seal. You can see by the photos it’s disintegrating. After calling, getting bounced around then waiting 24-48 hours for a return call...they send out their technician. He lies and says he never saw this before. We tell him we found out that our neighbor next-door at the condo had the same model and the exact same thing happened! Coincidental? I think not. Then he said, “Yes it’s bad batch of rubber and the dishwasher will leak. It’s not fixable.” Call again. The one department they transfer us to then another, we have to wait 24 to 48 hours for each return call, never give us direct numbers. We have to wait for them to return our calls. Then we have to fill out paperwork. They want to prorate the dishwasher. Make us pay almost $300 again for the proration, delivery fee and tax. Purchasing delivery installation we paid over $700 for this piece of crap. Filled out all the necessary paperwork. Never hear anything. Call, tell us they got it and reviewing now. Wait over a week. And NOW they say they never received the paperwork we filled out. Resend. We need to wait another 48 hours. From the beginning they knew the absolute last date we could have this dishwasher delivered. They had it in their notes. Well it’s too late now. We’re not going to be here any longer to have a delivery of the dishwasher. I will go buy a GE in the Fall and have it installed. I will never buy a Bosch again. I will do everything I can to let everyone know the lack of integrity and honesty this company possesses. Please share our story so another sucker doesn’t get taken. Bosch knew they had a bad failed batch of rubber seal gaskets out there. And yet they left their dishwashers in the vendor’s warehouse, no recall, to continue to push failed equipment on consumers to continue purchasing their subpar product. I’d like to shove this dishwasher right up their you know what. #boschisjunk #dontbuybosch #boschunethetical

The worst dishwasher ever made. My father went through Consumer Reports for the best model of dishwasher to get — the Bosch one was in the top 5. This dishwasher was made for international living not for the American ways of life - busy schedules and raising a family. This dishwasher as with all Bosch dishwashers have a smell that rivals rotting meat. You can’t get rid of the odor it comes back time and time again. It also is extremely difficult to navigate. Dishwashers are to be user friendly. Not hard to figure out. I am not alone in this review. Many others feel the same way.

I called in Bosch Home at 800-578-6890 mid February. My dishwasher stopped sanitizing after wash. They were very nice to me over the phone and set an appointment with a Bosh tech. On February 23, 2012, he came to my house and told me what I have to change (control panel) and charged me $305. He said that he fixed the problem and left. The same day (evening), my wife came the house to try the dishwasher—same problem. I called Bosch again and they sent back the same tech. Why doesn’t he know his own product? He was constantly on the phone with his supervisor. After he said what the problem was and that it cannot be fixed, he left. I called Bosch again and asked them what we planed to do. Rep from Bosch Home said that they switched company that’s making control panels for them and said that they will not be able to help me! I asked him if you are representing Bosch as a company with a big name and said this is not my problem if they change vendors. I cannot buy every 4 years a new dishwasher based on them saving on vendors! Also, I recommended him to just refund my $305 for the job that was never done. Customer service at Bosch refused to help me at all. Now, I am out of $305 and my dishwasher is still not working. I have to spend more money to buy a new dishwasher! I need help to resolve this matter. Thank you very much.

The compressor on our Bosch refrigerator seized after just 7 years. The cost to repair was more than we paid for our new refrigerator - NOT a Bosch, a Frigidaire Gallery. Stay away from dual evaporators - sounds nice, but its too complex for the government-mandated efficiencies. (The Bosch dishwasher is great.)

We moved into a home that has the Bosch Nexxt 500 series washer/dryer. Within a month, our clothes smelled like mildew. They are twisted and balled up after the spin cycle. No amount of bleach, vinegar, or scrubbing will remove the mold from the rubber seal. And I leave the door open between washes. The lint trap is impossible to clean, so the sensor doesnt work properly. I have to hang the clothes to dry after the drying cycle. I am ready to junk them and go back to a cheap top load washer. I would never recommend these products.

Cleans well and is very quiet, doesnt dry the dishes as well as our old dishwasher no matter the detergent or brand of rinse aid used. The dishwasher was on sale but original price was $600 and I think for the performance it should have been in the $400 group of dishwashers.

I recently bought all new Bosch Appliances, Double Over, Two Dishwashers and the cooktop. The Cooktop has been a disaster, was told by service company it was not installed properly, had it checked by the installer, everything done correctly, still does not ignite, called authorized servicer, said they were not allowed to do repair without go ahead from Bosch, called Bosch on the phone for an hour on hold, then talked to operator, gave me the run around would not approve...Worst service ever...

I opened this account specifically to complain about my Bosch dishwasher. Within a year, rust spots started to appear on the inside door and the Bosch repairman inspected them and said it was normal and they would not fix nor replace it. The dishwasher still worked so we let it go. Then 2 years later the coating on the bottom rack started to melt off revealing the metal underneath that started to rust. Since it had been 2 years, Bosch did not cover it and from there on the bottom rack started to have other areas of disintegration.A replacement for just the bottom rack is $250. Now today the machine stopped working. The water inlet may be clogged as no water comes in. We didnt realize it until we started smelling something burning. The smell came from the grinder that burned its gears since there was no water. As much as I would like to be swayed by the great reviews Bosch gets from professional reviewers, the endurance does not pan out and thats something professional reviewers dont think about.

Really quiet dishwasher with a water softener built in. No pre rinse required. Really cleans dishes well, is made of stainless steel not cheap plastic like other brands. A little more pricey than bottom line other brands. But if you want a dishwasher that works well and is quiet and will last I recommend the Bosch brand.

If there was a way I could leave less than 1 star I would! We bought top of the Bosch range series 8 appliances and within 1 month of installation have had 3 technicians out to our house. You call the customer service team and ALWAYS get transferred to the UK as they are too busy to take the call. No one ever calls you back. The service I received at the retail end was amazing. The product experience Ive had has been literally the worst of my life. Our flexi - induction cook top ALWAYS turns off during cooking. The new pots they promised me to resolve the issue never arrived. On the odd occasion someones returned my call they havent done what they said they would. I had one great Bosch customer service person, however she has now resigned! I can only assume from the poor rating Bosch have that they genuinely dont care about creating positive customer experiences. If only Id read the reviews prior to buying a kitchen full of their products. So as I type this review my appliance still doesnt work. Perhaps Consumer Affairs can assist!

2014 current line model. I had the dishwasher for about 25 days, pulled out the lower rack and two wheels flew off (I guess rack was out of alignment). There are 4 wheels on each side. But it CRASHED as the rack hit the door - and the DW barely had any dishes in it. The damage to the tin foil they call Stainless interior was scary. When I called Support, they said they never heard of it damaging the door and there was no recall. BUT they didnt want pictures. A second call got a rep who said they are working on the flying wheels issue. The Internet shows its been a BOSCH issue since 2009. Sure they would agree to fix it, but who wants to have a repaired $1000 DW that can so easily get damaged? It was the lack of Bosch concern that upset me the most. I just ordered a Kitchen Aid.

We purchased a Bosch dishwasher in August 2018. The dishwasher has been chipping my dishes (Plates, Bowls, Glasses). I finally called customer service and the technician came out today. He ran the dishwasher for 10 minutes then says he doesnt see a problem and has never heard of dishes being chipped. He places a call to some department and then concludes that no other such complaints have come in. He recommended I wash on delicate and space the dishes so they dont touch! I called customer service after he left, only to have an extremely rude rep AND manager talk down to me. Stating that they have NEVER had this complaint and its clearly something I must be doing. The manager literally shouted at me. Unbelievable! I will never buy this crappy brand again.

My Bosch Front load Axxis was delivered with a broken drum, there was no evidence of shipping damage. Upon starting the first load water leaked onto the floor and damaged a new floor. The drum was replaced by a Bosch authorized repairman. After attempting to start for the second time, the front panel showed an error code that indicated a faulty control panel. At this point I had the machine for 1.5 months and have never done even one load. I asked Bosch for a replacement and I have a case file, but the service center keeps losing information or telling me that I need to provide more info. All I did was try to buy what I thought would be a good washer. All I have gotten for $900 is a hassle, more cleaning bills, a damaged floor and a worthless piece of junk. DO NOT BUY BOSCH.

We purchased our Bosch dishwasher from Sears and not from a big box store to ensure internal component quality. From a performance and value perspective the Bosch 800 series dishwasher exceeded our expectations. No matter the grime the washer get things spotless, is quite efficient from an electricity standpoint and whisper quiet. 2 years after purchase I still need to listen intently to ensure the unit is filling up with water. Exceptional quality in terms of parts and the internal mechanism.

I have a washing machine and it has PCB malfunction. The repair technician visited 9 days ago and ordered the parts from Bosch. Since Bosch has monopoly of the repair services, the parts are not available in open market. Hence no one except for the Bosch can repair the machine. Now I have to rely on Bosch to fix the machine at a cost dictated by Bosch. It has already been 15 days my washing machine is not working. When called Bosch customer care, they are totally unaware of the status of the parts delivery. This is going to be my last purchase of a Bosch appliance. Really disappointed and unexpectedly fooled by such a big brand name.

The Bosch dishwasher seemed like a good idea. Its a reputable company, right? Furthermore, it fit my dishes and glasses. However, it never dries things. It is always dripping with moisture when I open it in the morning. The continually wet dishwasher has already ruined some of my good knives and stainless silverware. The store where I bought it came out and checked it. They claim its operating as intended. The company, when I called, informed me that you MUST remove the dishes the minute the cycles finish. That means that I have to babysit the dishwasher and it has ceased to be a convenience.

Really disappointed, would not recommend purchasing anything from this corporation. Regardless of existing warranty, they charge a ridiculous price for repairment. I was told the repairment fee would cost $129 but when the technician came he wanted to make sure I was told the right pricing and mentioned that it will be $129 + $30 for every quarter of an hour. My dishwasher was still under warranty, yet no one cared. I strongly believe that as consumers, we have the right to be informed. Unfortunately, Bosch Corporation is taking advantage of consumers.I would also like to mention that I spoke with a supervisor, named Rye, who did not possess any of his duties as a supervisor. As a fiduciary agent of the corporation, the supervisor did not seem to care about me being misinformed and kept on blaming me for not understanding the situation. I am extremely disappointed and I really do not wish any customer to experience what I just went through.

We purchased a Bosch washer and dryer a couple of years ago and a door seal went bad on the dryer. Clearly this shouldnt have gone bad after two years, especially after paying top dollar for what was sold as a premium unit. The part was only $10, but Bosch said a service tech had to install it, costing $75-$100. The part was a simple slide, in part, a 10-year-old kid could install, less complicated than lacing a shoe, but Bosch decided not to use common sense in this case and said thats all they could do. Like the old saying, penny wise, pound foolish.” Probably the worst customer service Ive ever dealt with. Never buy Bosch; they don’t stand by their products.

As my wife and I are empty nesters and owners of a new home three years ago we splurged and bought what we thought would be our last washer and dryer. Next 700 series. They were highly recommended almost everywhere we looked. Total farce. These machines are worthless. Ditto to almost all of the prior listings and complaints. Bosch totally unresponsive to requests for help. They should be restricted from selling future appliances until they get quality under control.

We purchased a Bosch dishwasher after research for top brands. To make a long story short, just after 3 months, we had problems with the bottom rack staying on the track. All the wheels eventually came off one by one, we put them back on but they still kept falling off. So we bought new wheels, still, the rack never glided or stayed on its tracks. We now have to lift the full bottom rack and place it inside the washer.The wand (attachment for water) comes off during the cycle EVERY time no matter if anything scrapes or touches it during the cycles. The third rack (silverware) rarely cleans anything unless they’ve been hand cleaned before going in. Never ever have I spent so much money on an appliance to have it fall apart and dysfunction after 3 months. Customer service was so unwilling to handle the first wheel issues, that attempting a refund was daunting. I’m not sure if Bosch cares if the appliance works at all, or if maybe they just sell “pretty” appliances to people who don’t cook.

We have had 2 warranty claims and repeated problems with the cleaning performance of the machine. For the past year, we have complained and Bosch blames that the poor cleaning is due to the removal of phosphates from detergents. We get a white film on glass and silverware, food left on dishes, and dishes remained greasy. We have tried all of Boschs suggestions but to no avail. We have had the machine for 3 years. Now, we are washing dishes by hand.

Received a recall notice stating that the dishwasher I purchased is a FIRE HAZARD in my home. Logged onto the website and filled out all the information. Recall letter stated that I could arrange for service online. Not so. Was provided with a number to call to set up appointment. Waited on hold and then was transferred to a voicemail that couldnt take messages. Finally got someone on the phone at Bosch and was told it takes 2 weeks to get an appointment. (Hello - fire hazard in my house, not fun!!!) Then I was told that I was lucky (lucky???) that they were fixing it for free. LOL. Really? Bosch makes a faulty appliance that can catch on fire and Im lucky that they will fix it? What a joke. Never again.

We remodeled our kitchen/dining room last year. Bought a Bosch dishwasher. Absolutely love it! The quietness, the efficiency and its beautiful! A little more money than other brands but definitely worth the quality.

Purchased new in 2004. Main range burner (right front) never did feel right, rough to turn and if you put it to the wrong spot (nice light simmer), it would go out, but the gas would still run. New Years Eve 2007, the oven burner quit at about 3:00 in the afternoon, part way thru cooking a massive prime rib roast. The electric starter came on and glowed, the gas valve opened but the oven burner wouldnt light. Phoned the dealer (Midland Appliances) and asked them for help, they told me that they could have someone out in about two weeks. Since I was in the middle of preparing a dinner for 10, I finished the roast on the BBQ. It didnt turn out that well, since its hard to cook outside at -20C. Took it all apart the next day and determined that the orifice was plugged/blocked so I cleaned it out with a needle file. About once or twice per year, ever since, same problem. Orifice fouled, and the gas doesnt flow. Eventually the electric starter failed, so I replaced it. Had to order from an outside vendor, as per manufacturer website. Part was delivered, oven back in operation, regular orifice cleanings (and failed meals) continued.In 2011, the main range burner finally failed. It was on and when I tried to turn it down, something broke internally on the shaft. Had to shut the gas off to the entire unit, because the valve wouldnt close. So we are without oven or range. No parts available in our city, again, so I had to order from the outside vendor and have shipped. Five days total without an oven or range top. Many meals outside of the home and many take out meals delivered. New valve installed and the same rough feeling as the original valve. I am probably going to have to replace it again in a few years.November 29, 2013 my wife calls me at work, oven not coming on again. Okay, have to pull the oven out again and clean the orifice, I guess?? Well not this time, now the valve for the baking half of the oven has failed. Electric starter comes on, voltage changes to the valve, but the valve doesnt open. Order the valve ($161) from the outside vendor, four days later it arrives, two hours to install and the oven is back in operation.December 21, 2013 (yesterday) and were having family for early Christmas dinner. About 1:00PM, I turned the oven on to start our turkey and the electric starter glows but the gas valve doesnt open. I hear the solenoid for the starter click and it glows and about a minute later I should hear the valve for the gas open but I dont. Turkey is back in fridge, called the local Chinese take out place for ($185) worth of food. I will pull it apart again on Wednesday (Christmas day) but I suspect that the (new) valve is defective. And on, and on, it goes.Other observations: Well the fit and finish on the visible parts of the oven are quite nice, the guts of it are a mess. Screws dont line up with hole, many are stripped or over tightened. The sheet metal is of the lightest gauge possible and often wires are installed and poorly secured. The adjustable legs dont secure very well and as a result every-time you move the unit, it has to be re-leveled. The unit appears to be made in Mexico, and the range valve was also Mexican made, so I guess its goodbye to German quality.Long and short, this range has been very problematic and I will NEVER buy another Bosch appliance, small or large. And since I am a vengeful sort, I will probably not buy/install Bosch vehicle (starters, alternators) parts either.

A lot of time and $$ spent trying to purchase a new motor control module. Not Available! Anywhere. Sent mine out to be fixed - not able - parts not available. We now have to throw out a perfectly good washer and dryer stackable unit (3 yrs old) because of the part. Has anyone else had this problem? What a waste of money! (let alone the environmental aspects). Off to spend $2,000.00 - not on Bosch!!!

I have had my electric glass cooktop since 2010 and have been very pleased. Never had a repair. It has an integrated Power Start feature which heats the element quickly to the highest power and then resets it to the continuous cooking setting picked. I guess like a gas stove would be. Another great feature is the Auto Chef that works with a pan that came with it, on one element. This sensor controls the temp of the pan, heating up only when necessary and prevents burning, but does do frying!

Scrapes on my brand new Bosch dishwasher. The outside is very, very delicate. I have already gotten 3 scrapes on the front panel, in just a few months. The front has no protection to keep this from happening and I now am very sorry I got this dishwasher from Lowes although it does clean the dishes very well. Not sure if I can use appliance paint to cover these up or if it will make it worse.

We moved into a new house with new bosch appliances: fridge, stovetop, speed oven and oven. After only TWO years of use, the speed oven digital display is dimming and will need to be replaced with a part for $150, plus labor. When I contacted Bosch, they would not replace the part. The words on the stovetop are already peeling off (Front, Back, etc.) and the buttons on the icemaker are finicky and need to be caressed to work. The dishwasher doesnt clean any better than our old appliances, the stovetop takes forever to boil and the stainless steel finishes are so hard to get clean. I cant make applesauce on the stovetop because the lowest possible setting is too high and burns it (this may be a reflection on using gas instead of electric, weve never had gas before.) I will never intentionally buy Bosch appliances ever again! Our old cheaper appliances were much more reliable. Not worth the cost!

I just bought a Bosch Refrigerator and its not even in my house a week and the inside by the water filter is leaking half a bowl of water a day. The inside of the fridge is not cool enough. For example, my mountains are not blue on my Coors Light. Now the fridge is making all kinds of loud noises. I am waiting for a tech to come out to look at it. Took a week because they will only come out on a day when theyre in that area... Pissed me off. They should be bending over backwards for me seeing as I just literally bought the damn thing so I am thinking that I want to send this one back and go with another brand... Very disappointed.

Very quiet running. Love the stainless steel interior, roomy utensil basket and adjustable dividers on top rack make loading larger items a breeze.

Bosch Dishwasher Model SHE68T55UC/01: Had control panel replaced after a 1 year under warranty. Had to pay for customer service call and installation of part ($189.00). Experiencing intermittent touch panel malfunctions. Called Bosch sent out technician and he was tested machine and there was (1) malfunction out of 4 tries. Technician claimed there is nothing wrong with machine! I explained that this malfunction was intermittent and that out of seven washes there were at least 3-4 malfunctioning touch panel attempts... Bosch has refused replacement of this panel and is acting like there is nothing wrong with this $950 machine!!! I am speaking to a supervisor and I am waiting for a return call... Will follow up of how they treat me! I am not HAPPY!!!

I purchased an Energy Star Bosch dishwasher about two years ago. It runs quietly but my main complaint is that even when I use the power wash cycle (which I always use now), the dishes just dont come out clean. I need to practically wash them before I load them in. And then after the cycle is finished, the glasses on the top rack always have food remnants on and in them. Also, the dishes sometimes are still dirty in places. I think that being an Energy Star appliance, quality and efficiency have been compromised for the sake of conserving water and electricity.In addition it probably costs me more money to pre-wash the dishes before I put them in the dishwasher! I also find that the silverware rack is in the wrong place. The silverware catches on the side making the rack stick when you pull it out. It also is on the other side of the dishwasher when loading. I owned a Maytag dishwasher for 12 years and loved it; I never even called a repairman. I will not buy another Bosch!

Machine does poor job of cleaning. Leaves residue of tiny particles of food especially herbs and greens. Have to go through load when cycle is done and rewash about half.

Cleans exceptionally well in efficient amount of time. Great basket layout. Quietest dishwasher we have ever had. Not even our dog is woken up. Able to program to start early morning and have clean dishes ready for breakfast. You get what you pay for with this brand.

The one star is for the quiet dishwasher purchased. It is quiet probably because it does not work. We purchased a Bosch dishwasher because it was supposed to be top of the line in dishwashers. Unfortunately, I was swayed to the quietness and not the cleanliness. The racks are designed for the number of dishes it can wash. Unfortunately, I need to wash frying pans, bowl, utensils, cups, glasses, etc. Considering that it holds so many dishes, nowhere is there a China or crystal setting. Worse yet, my load is not complete clean, even on the heavy cycle, even though I am using the recommended Finish products. There is no room for bowls, large dishes. Plastic items have a film remaining behind and pots or fry pans still have food in them and a greasy feel to them. Unless you plan to buy the most expensive Bosch model you would be better off with a less expensive model with generic racks that fit the items you cook with as well as just dishes.

Bought the dishwasher (SHX7PT55UC) 2 years ago from Airport Appliance. From the start, the dishwashers lower rack came off the track and the dishwasher did not clean the dishes. I had Bosch come out two times. The first time, I was informed that the installation was done backwards. They said they fixed it but its never cleaned well unless its on the most aggressive cycle. The rack still comes off the track constantly. One of the worst problems is that this dishwasher takes all color off my dishes and makes all cups totally dull. I hate it. Never again will I have anything Bosch. Bosch = BAD! Ive had Bosch repair people out twice. Plus, they dont stand by their product. Terrible customer service.

The worst thing that can happen to a customer. We bought a refrigerator and after that followed a string of pathetic services. Never have the workers been on time. Our fridge stopped cooling. We lodged a complaint and what do they do. NOTHING. ABSOLUTELY NOTHING!!!! They tell us that they cant do anything about it. They expect us to wait for a freaking 5 days till they get the parts. Shut down the company!!!! You guys are better off somewhere else.

This DW is the Bomb! Quiet with a no heat element dryer. It uses the hot water heat to energize the stainless steel interior to dry dishes. Gives you a signal to open door after cycle is complete and let out the moisture. Glassware stays clear with no fogging film left over. A great machine that is the quietest ever. 60 DB sound.

Microwave has a lot of space. You can pretty much fit an entire chicken if you wanted to with plenty of leftover space. It has plenty of power. I did however found that the popcorn feature leaves a several more kettle corn un-pop compare to my old microwave. The fan pushes a lot of air when cooking which is a nice feature since my old microwave did not have enough power to push all air out.

Our Bosch is perfectly silent while it washes. It reliably does a very good job of cleaning everything. Our only disappointment is that a spring mechanism came loose in the door causing it to flop down.

Bosch dishwashers are the absolute biggest pieces of junk! I spent over $800.00 on their dishwasher and it has broken down 20 times in 6 months! My cousin was going to purchase 50 dishwashers for a condo unit he is building. Guess what!? He isnt anymore! The stench from the dishes not getting cleaned is disgusting. Never, ever buy Bosch for anything! Their customer service is the WORST!!! The water does not fill leaving the dishwasher to run for over 2 hours never cleaning a single dish. I have had dinner parties and the dishwasher has not worked, (as usual) leaving myself and my guests disgusted at the mess. I will discourage every single person I know to never, ever purchase ANYTHING from this fraud company. Shame on them for making such cheap garbage!

I join the many consumers angry about the quality of the Bosch Dishwasher. I purchased a Bosch dishwasher believing that this is a high end brand and a quality appliance. The dishwasher leaves dishes disgustingly unclean and even a Bosch service technician was unable to fix the problem. Trust me, dont buy Bosch.

Bosch 500 series plus - Amazing product. Ive never had any issue with the washer or dryer. Runs exceptionally quiet and saves me money on electricity. Whats not to like? Id definitely buy another Bosch washer and dryer if I needed to, but with the way these are running, I may never need another set in my life.

We bought our brand new home while the house under construction. Unfortunately, builder already bought the appliances. We checked online the review about bosch and all they said about them it CAME TRUE! HORRIBLE customer service, the microwave panel stopped working and when try to get a hold on bosch customer service was almost impossible. And when finally after and hours and a half they send me with a repair dealer which they were efficient. They ordered the part which arrive to their warehouse delivered from Bosch. A month after and when the technician came to install the part he found out was USED! And when the technician call to report that the REPRESENTATIVE FROM BOSCH was very RUDE which I experience that previously...Now my $5,000 dollars refrigerator it is starting to fail! DO NOT BUY BOSCH MADE IN CHINA NOT IN GERMANY!

My Bosch oven combo worked for us for about 3 months up until we set it for automatic cleaning. This is when it went up in flames. The company completely disregarded our complaint. I believe there should be a recall of all ovens. No follow up from customer service, no interest, we were left with burned oven and promise to replace which hasnt realize yet (waiting second month to get it).

Had a refrigerator where the ice maker never work from the day one. They asked to show them proof of purchase and I did. Called them, was told the management is going to review. Follow up with them and found out they never send report to management to make decision. Rude customer service. They hung up the phone on you and no one is above the one picks up the phone nor supervise. The customer service on the corner store is much better than Bosch customer service. I give them - not even one *.

The counter depth, 2 freezer drawers French door Bosch refrigerator is real stainless steel, runs very quietly, maintains an even temperature, and has solid construction with glass shelves. My only suggestions would be to have exterior produce drawer and doors that are easier to close.

I ordered a display circuit board for my Bosch oven. The display magically fixed itself by the time the part arrived, so I called Bosch to a coordinate return. My problem is with Boschs mandatory 25% restocking fee, and with the information I had to provide in order to secure my timely refund. The circuit board, the box in which it arrived in I never opened, cost $106. I paid $26.50 to restock a circuit board thats probably 1/8 thick, and 6 x 3 in size. Theres no effort to put this unused part back on the shelf. But it is what it is, and Bosch makes that clear in their return policy. While exorbitant, it wasnt a surprise. I just thought thered be more flexibility. After all, Im not returning a refrigerator. So as I moved through the return process, I had to provide a model number for the oven. If I didnt, the refunds would be delayed. I asked the representative why that mattered, and that it should have no bearing on my return. They have the part number, so that should be enough. I also commented that theyre charging me 25% to restock, so maybe they should figure that out. Representative was very polite, but said several times that her hands were tied. In the end, I provided much more information than is required to return the part, especially when considering theyre charging $25 to restock a circuit board whose connection to my return will be irrelevant when they sell it again. If Bosch is this complex and penalizing for their returns, I hate to think what happens when I have an actual problem with their products.

I would NEVER recommend a Bosch dishwasher to anyone. I bought the top of the line based on previous reliability of Bosch products. What I never expected was that they would REFUSE to stand behind their warranty. My dishwasher has completed less than 100 loads in total - or about $30 a load. Not even close to value for money in my opinion. It started leaking and triggering the dreaded E:15 within 5 months of install. When a pinhole leak was discovered in the machine the certified repair tech told us he had never seen this and it was clearly a manufacturing defect. Bosch, decided not to look at it and refused to honour the warranty. Now I guess we get to work with consumer affairs. I am happy to share photos for all to see.

Because of good reviews we purchased our first Bosch. We were told how durable and outstanding they were. A one year warranty was given with the purchase. After 3 months we had problems with the control panel. Then the pump malfunctioned and a new pump was installed. Within this year we have had more water in the bottom and not pumping out. Called Bosch and they had their certified tech....hmmmm who made three appointments and never showed up. Then when he came it was for a whole five minutes to say we needed a new pump. Three weeks later he came and installed a new pump and was there a few minutes, never checking the complete cycle. It still doesnt drain out, so we called our own tech and he informs us that it is now a complete computer board. Oh we also have had to have our racks replaced as they rusted. Then the new racks dont match and dont have a track to stop the dishes from rolling out. We are through and have made a whole family pledge, never again a Bosch… dump Bosch from our lives and buy American who treats their customers with respect.

I purchased a Bosch dishwasher in February of 2012. There was a horrible odor from the dishwasher. I called their customer service and was told service repair will be done under warranty. The first appliance company came out and replaced a sensor. I was hoping that would elevate the problem. But no, the odor still emanated from the dishwasher - so foul my daughter refused to empty it. So I called again; this time using a different service company. They came out and said there was nothing wrong, and to use the Quantum detergent (which I was already doing, but Bosh customer service told me to use the powder). So needless to say, they left and did nothing. I called Bosh yet again and they told me to have it serviced. I called the same company (that was just there and said nothing was wrong) to come out yet again. This time they found the heat sensor was bad. So they came out to replace it, only to tell me they could not get this dishwasher out. I would have to call the installer. I called the installer to come out. They had no problem getting it out and charging me $170.00 to do so. My concern is that this heating element is not the real issue and I will have to have it reinstalled, pay more money and still have the horrific odor coming from the dishwasher. When I called Bosh and explained my plight, and all the time I missed from work, they said, You need to have at least 3 services done on it before we do anything. I truly dont think the heating element is going to solve the issue. Two separate components went bad and the dishwasher isnt even a year old. Isnt there some lemon law? I am frustrated beyond frustrated! Has anyone else had these issues with Bosch? If so, class action could be applied.

We got our Bosch dishwasher 2 weeks ago. It was very labor intensive to set up. Too many bells and whistles. Also we did have a problem with water accumulation. We were told to use the extra shine button. This works. However we have to make sure we are here when the dishwasher is done so we can open it right away to let out the steam. So we have to take the extra step of setting the timer. Also it takes a very long time- 2 1/2 hours for the cycle to get done with the auto button and the extra shine button.Also the amount of dishes you can put in seems small. The plus here is that the dishwasher is very quiet. We got the Bosch hoping for an energy efficient machine. We do have to rinse the dishes first so that also takes up extra water. Perhaps this is a good model if you are a caterer, but cumbersome for general household use. My old broken down dishwasher did a better job of cleaning and drying in half the time. Its actually easier for me to wash my dishes by hand unless we have company.

Worst dishwasher weve ever had - does not hold many dishes as the racks are tiny. Forget about putting bowls in the lower rack, if you do you cant add plates as they bump up against each other. The lower rack falls off the track if the bottom rack is fully loaded and then you have to pick it up and try to get it back on track. The SMELL - OMG, since day one we have removed the strainer in the bottom, rinsed it and allowed it to dry in between washings - noticed an inch of water in the well at the bottom - which adds to the smell. Called repair and they simply state, Thats the design. Well let me tell you the design sucks!Never in my many, many years of owning dishwashers have I EVER dealt with a smell like this. It is embarrassing when you have company and open it as the entire kitchen ends up smelling like a TRASH HEAP! So now we buy deodorizers to keep the smell at bay, and rinse agent to help the dishwasher do its job, and detergent, and dishwasher cleaner, 4 products - unreal. Who knows maybe they are in cahoots with the manufacturers of these products (or who knows maybe they are the ones who make them - because their dishwasher SUCKS! Did I say that already?).

We have been pleased with the operation of our 8 year old dishwasher. We ran into some minor difficulties and contacted Bosch. The bottom line is that I cannot recall in many years being so impressed with the customer service that we received from Bosch. Most large companies today have no idea of what customer service means. Bosch sets the pace in this department. I would not hesitate to acquire any Bosch products - now knowing that they stand behind their products and truly care about their client base.

The grates on the range have a plastic coating on them and they scorch. I call this a defect and they should replace them, but they want to sell me new grates that they cannot tell me what kind of material they are made of. First of all they should replace the grates for free, why put some material that does not hold up to fire on the grates, and second why would they not be able to furnish me with information on the new grates as to the material they are made of and if they have the same plastic coating on the grates. Why would I want to buy the same junk so it can be an ongoing sale?

I have been held up six weeks trying to get my Bosch dishwasher repaired. They have mailed THE necessary part at least four times. Sears is their repair service. Each time I wait for Sears to come only to be told it is the wrong part every time. The last time, Sears sent their top technician who once again said it is the wrong part, they have stopped making the one to fit my dishwasher. Bosch will not even take my calls!!!

I called Bosch to come out to fix my microwave under warranty. So far, after 3 weeks and two visits, they have yet been able to fix what is only a blown fuse and insist I have to wait another week (longer than a month) for the third visit and hopefully fix the simple problem. This is not really my definition of under warranty, wasting my time and patience.

Bosch Dishwasher I purchased a little more than a year ago broke. I made an appointment with Bosch Repair Service - just a visit will cost you more than $100.00. First technician who visited my house told me that I need to rewire power cables and they (Bosch) dont do it. I had it done but machine still didnt work. I called again.Second person who came to fix my machine replaced few electronic parts but machine still didnt work. I was promised another appointment that was scheduled in a couple of weeks. First technician came again, replaced more parts but machine still didnt work. Once again I was promised an appointment. At this point, something went wrong in appointment scheduling process as I was never notified. I called and was told one day that was rescheduled and once again I learned about it only by calling customer service. Its unbelievable that the company is still in business really. Huge mess. Better to go with another manufacturer.

We purchased in 2013 a top-of-the-line Bosch dishwasher and it is worked well until about two weeks ago, when it just died. My complaint is not the unit but with the complete lack of service that Bosch offers. The unit broke and we called for service and were told at the earliest date they can give us was some 13 days in the future. However that was not to fix the unit only to diagnose the problem. Fixing the unit would take ordering the part and then coming back to reinstall it. We circumvented this problem by calling Sears who diagnosed the problem over the phone ordered the part and was able to schedule us two days before the Bosch service team with would be coming out.As I was outraged at how long this is going to take I called Bosch to complain and they basically told me that they simply do not have enough service people in the area to take care of the products that they sell. I told customer service that this was completely unacceptable and that I would write this review. Avoid Bosch products at all costs. There are others that offer much better service.Updated on 2/14/2015:13 months into owning the unit the control panel went out. We called Bosch to fix it, they told us three weeks hence a repairman would arrive to repair the unit. Instead of waiting we called Sears with whom we have an extended warranty program to cover the unit and they came out 2 1/2 weeks after we called. During the call to analyze the problem and told us they were sending us a new control unit. The day before the visit we realized that no unit had arrived at our house so we called Sears. They told us that the request for the item was denied and they would come out and analyze the problem and order the correct parts. The repair man told us that this is ridiculous, the part shouldve been ordered and waiting for him to install it. He then analyzed the problem, decided that that was exactly the correct part and ordered it and he would be there to put it in a couple of days after it arrived. Upon returning to install the part, Bosch had only sent the cover with none of the control unit inside. The second order was placed this time for the control unit, whose arrival we are still waiting for, now 3 months since the unit broke. The moral of the story is do not buy a Bosch dishwasher unless you can afford two of them, one to keep on reserve while the first one is being fixed.

Bosch, a German company known for their engineering, engineered a three-piece door handle for their refrigerator. The handle consist of an elongated handle that is attached to the door by two small plastic pieces; one at the top of the handle, and one at the bottom of the handle. The small plastic piece that attaches the bottom part of the handle to the door cracked dislodging the bottom support for the handle. I ordered the replacement part from the retailer and was told that the whole handle had to be bought. A $.50 piece of plastic cracks and Bosch expect the consumer to replace the whole handle; estimated replacement, $125-$150. Bosch Customer Service suggested that I pay for a service call to see why the $.50 piece of plastic cracked.

Friends please do not go for Bosch brand front load washing machine. I made wrong decisions in buying Bosch washing machine. I bought it on 6/7/2016 for 25k and it is stopped working now as on 25/9/2018 in just 2 years and 2 months. Warranty period is 2 years. Service person visited the site on 1/10/2018 and inspected the machine and told drum and gasket has gone and needs to be replaced. The cost for replacement as they told first is 11800. After discussion with Bosch higher officials they have given 50% discount and now the cost I need to pay is around 6000. Investing 6000 in 2 years for service is not a small amount. People buy the product by trusting brand and my kind request to Bosch is do not sell this type of cheap quality products to consumers. My kind request to consumers is if you want to buy washing machine please do not go for Bosch which is designed to work only for warranty period I think.

We bought a Bosch premium dishwasher in 1998, and it gets very light use. In 2004, the dishwasher wouldnt work properly. We were required to replace the computer control module, at a cost of $320.73 (not covered by warranty). This past summer, the dishwasher again malfunctioned. Again, it was the computer control module, which was replaced at a cost of $459.00. I spoke to a consumer representative at Bosch, who said that the time involved was beyond the expected life of computer parts. In other words, a premium Bosch product should be expected to have its main component die twice over a seventeen year period of very light use, with repair costs roughly equal to the units initial purchase price. Some premium product! Some company!

Purchased a dishwasher and oven in 2007. The DW was rated #1 and environmentally friendly... Its not ... It requires expensive rinse agents and it doesnt clean the dishes. The heating elemental either never worked or broke just outside of the 1-year-warranty. We had purchased the extended warranty so at least they fixed it.... But it still cost that added $150 bucks. The convection oven was also $1000 and doesnt cook several trays of cookies perfectly as advertised...not worth the money. Two years ago the main computer module fell off the back... The glue dried out that held it in place. Thankfully we jerry-rigged it back. Now the oven door wont close properly, so the oven turns itself off. We called for service and they said the part is $240 plus $150 for labor. I called customer service to see if they could help out... Nope... They blame me... I must have set something too heavy on the door.

We purchased a Bosch Dishwasher on 4-27-2014 from Sears; at which time Bosch had a rebate (Offer # 781-34) of $150.00 Install Reward. We sent the rebate in on the following day. It said that we would received rebate within 8 to 10 weeks. We waited until about 7 weeks and then called the 800# on the form to check on the status of the rebate and were told that they didnt have any record of it yet and should call back in 2 weeks. Called back 2 weeks later and talked to a man that said for some odd reason it must have been lost. We asked him if that meant that we lost out on our $150.00 rebate and he said, No, just resend it, but that we would just have to wait another 8 to 10 weeks. Now we received a postcard stating that the request was not postmarked within the time frame stated on the rebate form. We called the rebate center and explained the situation and they said that the 2 times that we called there were never reported so they were sorry but we lost our rebate. This we feel is totally not our fault. We sent the rebate on time. They should have created an account on us the first time we called. The rebate offer is what made us buy the Bosch in the first place. It was to pay for the installation fee. We talked to a supervisor at the rebate center and she told us that the man that told us to resend the papers to them should have given us a different address to send them to. I asked her for that different address and that I would resend them for the 3rd time and she said that it was too late now because the rebate was over. This is really ridiculous. We have searched on line and found that we are not the only ones this has happened to. What is actually happening with these rebates that people like us are suppose to be getting but arent? We are very disgusted in this whole situation and in the way the rebate center for Bosch is run. They need to train the people hired there to do their jobs. We are not upset with the actual people that are answering the phone but the ones that are higher up doing the hiring and training. Went higher up and talked to a person from Bosch and they said that the rebates are all handled by the rebate center and that this was out of their hands.

I was so looking forward and very excited to finally have Bosch appliances in my newly remodeled kitchen, however, I am now very disappointed and heartbroken with my first time Bosch appliance experience. Purchased the Bosch kitchen appliance suite and while the refrigerator and range seem to be fine, our installer discovered severe concealed damage to the $1000 dishwasher when unpacking to install. The inside of the dishwasher is crushed in from the top and the upper spray unit was dislodged from its bracket. The box arrived in perfect condition (as did the range and refrigerator) and no damage is noticeable until unpacked AND the felt covering is pulled back to see the damage to the outside of the unit.The response from the Bosch USA customer service team was that, upon review, they were unable (unwilling!) to help. When I asked to speak to the decision making manager I was told We are not allowed to do that. It would appear that the dishwasher was damaged at the Bosch factory and shipped to the distributor who also assumed the unit was undamaged due to the perfect condition of the box. Is this the way a world-renowned brand like Bosch provides excellent customer service and satisfaction?!? Really?!?

We are one of the victims of Boschs defective dishwasher handles. Ours broke after only several months of use. Bosch to date has been lethargic in responding, even though it obviously knows its product design and/or construction is deficient.

Received a Bosch dishwasher which was installed by a Richards contractor. The machine worked well for 3 months then suddenly died. We had purchased a long term service contract with Richards and were directed to their service vendor (Danmark). It took approximately 2 weeks for a serviceman to come out. Of course, they had to order 2 parts. It took an additional 2 weeks for the serviceman to return. He installed the parts and the washer was still was inoperative. He instructed us to request a new machine which we did. We were contacted by Danmark and were told Bosch requested that another part (the main circuit board which was replaced already) be re-replaced before they agreed to replace the machine. We agreed and the serviceman returned 2 weeks later and replaced the board again. Guess what, the machine still didnt work. Now frustrated, I called the store where the machine was purchased and explained the situation to a store manager. He did, in all fairness, relay my problem to Richards service department because in one hours time, I received another call from Richards. Once again I had to retell my story to this person who assured me I would hear from her the following day. Four days later, theres still no return call from Richards service department. I returned a call to the store manager, retold my story and went out of my way to thank him for effects of relaying my problem to Richards service. I asked for Richards service phone at which time this manager got annoyed (clearly in his voice) and promptly gave me a wrong number. Thank you P.C. Richards, guess youve lost another customer. $1375 may not seem a lot to you, but its a lot of money to me. Im considering a small claims suit against Richards and Bosch and will explore that option.

Paid $1100 for Bosch Dishwasher Silence 49 - it is terrible. Within one year it wasnt cleaning properly, and I clean the filter regularly. So I took to not only rinsing the dishes, but wiping them too! Now at 2 years it runs through cycles over and over again. Stops at random through the cycle and when you open it and press start again it sometimes starts at the beginning of the cycle. I do not recommend Bosch dishwashers at all. I had better results from the cheap one I took out.

Bought a Bosch refrigerator from Floorcraft Appliance in San Francisco Ca in December 2016. I installed it in my new kitchen in March 2017. Within a few weeks noticed that water was pooling under the bottom cheese drawer and freezing the drawer in place. I had several service calls to flush the line. The last technician noted that the defrost drain line was freezing up and also noticed that the freezer drawer rails were installed incorrectly during manufacture, preventing complete closure of the drawer and recommended replacing the entire unit. Three months later and still waiting for that replacement fridge and the freezer drawer wont close because of a massive ice formation on one side. Now leaking water onto the floor and frozen food thawing.

I have had my Bosch dishwasher for two years now. Last October (after having it for 14 months) I finally figured out what was on my dishes when I removed them from the dishwasher after running them through the cycle. IT WAS MOLD. I called Bosch, I wrote to Bosch - finally they agreed to send someone out to check out my dishwasher for which I would be responsible for paying the service fee. At first I agreed and then phoned them back and said I would not pay it as I felt the dishwasher was still considered new. They did eventually send someone out - a 19 year old boy who walked into the house knowing what my problem was. He said this happens a lot because people dont bother to clean out the food trap at the bottom of the dishwasher and the accumulating food is causing the mold. Hmmm. Well, he took my dishwasher apart and surprise! There was nothing in the trap. I did not bother to tell him that I thoroughly rinse all the dishes/silver before placing it in the dishwasher. He did not know what to say so he just said he would get back in touch with Bosch. He said possible it needed a new control board. Well after going back and forth with Bosch - and tossing out ALL my dishes, silver and glassware due to it being infected with the black mold - I was told to run it through a clean cycle using a solution. I did this and was afraid to use my dishwasher in case it came back... Well, this morning when I unloaded the dishwasher - ITS BACK! Im not even going to try again - I will go out this weekend and buy a different brand. Now my microwave that I bought at the same time - has gotten steam under the glass on the front door for the longest time. Noticed a few months ago that the plastic around the outside of the window is cracked in two places. Will I ever purchase another Bosch appliance? NEVER!

8 years ago we purchased a top of the line Bosch washer, dryer and super-quiet dishwasher. The washer and dryer have had regular service and small issues until year 4. Then in year 5, the plastic control panel on both washer and dryer began to crack. I have no idea why this happened other than design that did not incorporate enough strength to withstand operational stress. (We used the machines 2 or 3 times a week and did not mistreat them.) Initially this was a small issue and didnt matter. When the cracks needed to be held together to set the programs (duct tape!), I decided to contact Bosch.The service rep was polite, but the experience was unsatisfactory. The machines were out of warranty. Bosch offered a 20% discount on replacement panels, which ran into around $800, plus the installation, which they would not cover. I was shocked because I had equated German engineering with product quality. The dishwasher is OK, wonderfully quiet, but not esp. well designed for US use. I am disappointed in Bosch. The machines have pre-set cycles and are not set up for flexible use; they clean well, although the front loader washer needs to be cleaned once a month or the moldy smell is intolerable. I would guess that these products came to market a little early in the design process. I am writing this review to encourage any prospective Bosch buyers to look at (yes, Im saying this) machines made in the US. Whirlpool and Kenmore have well-reviewed machines with decent warranties (sometimes for added cost).

Wonderful Machine. Much superior to the Bosch Axxis we replaced. Cleaner clothes, easier navigation, more program options (temperature, rinses, prewash) compact, quiet! Hope it lasts longer. Very satisfied. Highly recommend it.

Purchased 2 dishwashers from Sears. One went to daughter. Hers broke down in first month of having it. Customer service gave us two repair companies to call. Repairman came out and had to call Bosch to have them walk through what to do in finding out what is wrong. Finally after a couple of calls, parts had to be ordered. I called customer service when I found out part was on backorder for 2 or more weeks. They explained part had just come in that day but would not go out to repair service for at least 10 days or so. I explained that she had the machine for about a month and now it is going to be out of service for that long. Customer service said they would expedite it. They would call and let us know it was on way. I had to call again because now a second or third part I didnt know about is on backorder. Has been 2 weeks and no one has let us know how things are going. Will not buy Bosch again. Customer service is pitiful. I worry my machine will break down now. Thought Bosch was a good company. I talked to so many customer service people and they didnt know what was going on. Talked to a manager and she was condescending and no help. No thanks, Bosch is worthless.

Bought a new Bosch dishwasher, when the tech installed the dishwasher it was found to have a fatal error! This was a manufacture defect! Bosch refused to replace unit! Company recd an F from BBB!! The companys customer service was worthless, just like their warranty!! Buyers beware of buying the high-end Bosch!!! You pay high you receive very low quality!!!

My BOSCH DISHWASHER is a lemon. The customer service department is incompetent and their repairman broke the bracket on our handle and said to call and get a new bracket to fix it and left. When we called to get replacement piece we were told we wouldve to pay to fix it because they had no record of it being broken by their repairman. We mailed them our proof with a letter and they offered to pay for the bracket but not the repairman! We purchased a high end Bosch Dishwasher for our new home. Since then we have made over 6 complaints to their inept customer service department. There was also was a recall on this unit after we paid to replace the cord that was defective. On each call they create a new claim number and they act ignorant to the prior complaints. They are masters at avoidance and running the warranty on their appliances. When you do get them to agree to send a repair crew they send incompetent repair personnel. As to the dishwasher it doesnt clean the dishes. The glasses are always spotted and its not the water. If you want your plates clean you must rinse and wipe them before they go into the DW. The utensils have to be washed again after they come out as they have food particles on them. We have a family of 7 and the DW is run all the time. We did not have ours for a month when we called for the first service as it would not drain and the dishes were dirty. This continued to happen and they would always walk you through a series of fixes before they agree to send out the repairman. Their defect product caused a recall on the part that was causing this issue but they did not tell us until we complained after the second service call. During the 3rd or fourth service call the repairman snapped the bracket on the door handle. He said we would need to call and order the part and could not fix it after he broke it. Since then we have made complaints and sent letters to BOSCH about the bracket and the failure of the DW to clean the dishes, glasses and utensils. Their customer service department puts you thru the ringer. After requesting supervisors and no calls back when promised several times it escalated up the ladder only to be told that they would pay for the new bracket - but we had to pay for the repairman time!!! THEY BROKE IT!!! It is unbelievable to me the amount of wasted time (and money) that has been spent. They do not stand by their product... they are awful. BTW, we have owned many Bosch DWs and always recommended them - this is the first time with an issues, and its been awful!!! I will never buy Bosch again due to this!

Bosch dishwashers have a circuit board that according to all the repair persons Ive talked to simply go out after a certain number of loads. A circuit board manufacturing engineer told me after looking at the part that the Bosch cost is about $17 to build it. The repairmen want between $250 to $350 to replace the board that Bosch sells to them for $150. 5 cycle, all the bells and whistles. Deep floor, thin walled, big as you can fit in std space. Bosch make beautiful stainless fronts. Negotiate a 2nd circuit board with your purchase, you will need it soon. Its precisely designed to fail at 3 yrs normal use.

Purchased new Bosch tankless water heater. Nothing but problems. Turn on hot water and the moment I open cold water tap the heater turns off. Have spoken with plumbers Re this problem and they all say this is an inherent problem with these heaters. You can only open hot water tap. The moment you want to mix hot with cold the heater turns off. Absolutely junk waste of good money. Tore it off wall and purchased a reliable hot water heater conventional. Also Bosch products in general are total crap. Will not purchase and will not recommend. Obviously not made in America.

We purchased our 800 Series from Lowes. I wish I had returned it. The wheels on the lower rack were poorly designed (product manager should be fired). If there are any dishes in the lower rack, you cannot pull the rack out. Its frustrating to struggle with this everyday, and with the price we paid, I really expected a better dishwasher. I have called customer service three times. They have been no help - instead, they wanted to send out a service person. (Can you fix bad design?) The last agent said, Oh, we have a fix for that now - has anyone offered to send you the fat wheels. The wheels were not wider, and they were not a fix. The rack constantly gets rolls off track and gets stuck inside the dishwasher.So - if youre going to purchase any Bosch at all - you might want to try putting a few plates into the bottom rack and see if it pulls out. This one bad design feature overshadows the third rack for silverware and any other nifty features. If you cannot get the most important design right, the rest do not matter. Oh, and you must thoroughly prewash your dishes as this 800 Series cannot do the job on its own.

I like this stove and the way the burners are located. When I spill, its easily cleaned up and doesnt leak down into the stove or burners.

Purchased Bosch dishwasher model # SHE3AR5UC/21 on June 22,2015. It was installed on June 26,2015. Has not worked correctly since it was installed. Thought maybe because it was new we were doing something incorrectly, so followed instructions to the tee. Still the button to switch the wash modes would not move from one to another. Would run for 3 hours or more, dishes would be soaking wet, water would remain in bottom of dishwasher causing a stale stagnant water smell. Called 800 # woman on phone, had us try to do a couple things that did not work and informed us that we needed to call repairman which we did and we have to wait until July 14th for a person to come fix it. Today is July 5th. Pay this much money for an appliance, would expect much better service. I am telling everyone not to buy one!!!

I bought a BOSCH refrigerator 3 years ago. Fridge wont dispense water or ice. The unit has a broken wire in the cabinet and the issue is non-repairable. Youd expect this issue with a fridge that 10+ years old. NOT 3!! I paid $1700!! I called customer service and was told that there is nothing they can do, Its a man made product. I paid a premium for what I thought was quality!!! It was crap instead. DO NOT buy products from BOSCH.

In late 2015, we bought a refrigerator (33 in. W 24.8 cu. ft. French Door Refrigerator in Stainless Steel with Icemaker) and a microwave/oven combo (stainless steel 30 Inch Wide 4.6 Cu. Ft. Electric Built-In Combination Oven with 1.6 Cu. Ft. Microwave and True European Convection Lower Oven). We chose the Bosch brand based on reputation, longevity, performance, and design.Unfortunately, neither of these products has performed well considering they are both 3 years old. The refrigerator completely stopped working and had a large build up of frost on the back wall of the freezer wall. A service technician with Hagedorn’s Appliances fixed this problem by calling a Bosch technician to learn the control panel and plugs stopped working. The technician commented that this is a rare issue and was surprised the appliance was a Bosch due to the reputation. We were charged $688.79 to fix this issue. The microwave control panel is dim and we are unable to see what buttons we are pushing. The technician from Hagedorn’s said this is a realistic issue and fixable problem to the tune of $350.00. We have not scheduled this repair at this time.The third item we bought from Bosch were $775 dishwashers. We bought 2 of these. To say we love the dishwasher better than the microwave and refrigerator would be true; however we must stop short of saying these items are ‘exceptional’ in any way. The doors seemed ‘warped’ and don’t shut well all the time. The washing capabilities are fair (sometimes leaves marks) and the time to complete is crazy long 2.5 hours, even close to that on ‘speed’ mode. However the washing quality is worse. We will give it credit for being quiet, that it is, well done there. We really have just had a hard time and these products are not the ‘show pieces’ we had thought we bought just 3 short years ago. It will be hard for us to consider Bosch for the price and performance.

Model hmvp053u/01 Jan 2017. Bought 2018. Didn’t cut off. Burned up. Took 4 mo for Bosch to fix. Would not take back. Can’t read small numbers on control with light on. 2018 Bosch induction range. Numbers can’t be seen. Oven on multi-rack doesn’t bake evenly on convection. When door is opened for less than 2 minutes it takes about ten minute or more to get back to the baking temperature.

Bosch Evolution 500 Series DI 2012 - Purchased new. The doors front panel rusts. Bosch customer service blamed me, stating I must have cleaned with ammonia based cleaner. I didnt use ammonia based cleaners. Bosch offered 20% off new part. All of my appliances and even house garbage can are stainless steel. The only rust is on the Bosch Dishwasher. Searching the internet I discovered many similar complaints. Apparently the consensus is that Bosch uses stainless steel that isnt passivated in which the process to remove iron oxides from the stainless steel wasnt complete thus allowing rust to form on the stainless steel. Bosch would rather blame me than correct the problem. Buyer beware.

Bosch Free Range Stove Model #HGS3052UC - My mom, 75 years old, called yesterday upset that her stove will not turn off. She called Boschs customer service to advise them that her stove will not turn off and that she needs someone to come take care of it. She was quoted approximately $129 for the first 18 minutes and $12 for every 6 minutes after that and told her the first available date was over a week later. So, in other words, they told her it will be ok for her oven to be on 24/7 for over a week until someone gets there. It gets better!! My husband went over to look at it and realized that the screen that displays the clock and functions was hanging off behind the glass. He opened the back to find that the control module was held on by double sized tape!! I kid you not!! This was supposed to be one of the better stoves and it is held together by tape!

The repair people just left - this is the 2nd pump to go out on my Bosch dishwasher. The washer is only 2 years old - now I get to wait another week for the pump to come in. Will NEVER buy anything Bosch again.

We purchased a Bosch washer and dryer just a little over a year ago. The control unit went out on the dryer. I got the run around from customer service (warranty coverage) and finally they gave us contacts for service. The first individual failed to show up or call. So we had to call back to get some other service representatives names. The next service representative was helpful (was finally able to get clothes out of the dryer) following his direction. However, he was not able to come out for service until the following week. I called back the customer service number again and the individual was willing to order the control unit but the computer system was down and I would have to call back on Monday. When I called back, the service representative refused to order the part. After frustration, I ordered the part myself and fixed the dryer myself. Boschs warranty is not worth anything and I will not purchase another one of their appliances.

I bought a Bosch Dishwasher model Avantixx SMS53A02GB/01 three years ago. After three years used only for domestic purposes i.e. once a day, the machine started leaking water on the bottom side. Following the heating system broke down and the Bosch engineer suggested not to repair the machine as it will have costed more than the actual value. How can a RELIABLE manufacturer like Bosch produce a bad product like the Avantixx and also charge you £100 for letting you know that it has broken down beyond repair in just three years? Shame on them. I will not advise anyone to buy one of their dishwasher machine.

We have three Bosch appliances so rule our bad luck and rule in crappy production and terrible quality. Panel on our microwave failed after a year. Our Bosch fridge (less than 2 years old) - water spout kept pouring continuously and then the ice crusher would come on intermittently. We could not leave home without putting buckets and towels on the floor. Our dishwasher, our last hope for calm, started leaking at the seal on the sides... DO NOT BUY BOSCH. Service line is non-existent. We recommend you research BOSCH failings before buying. We are never, ever buying BOSCH.

We bought a new townhome in with new Bosch appliances in Nov 2013. Someone said the appliances were high end. For the past 6 months the microwave has tripped the circuit breaker upon opening the door. So much for high end. We called an appliance company who charged $129 just for driving to our house. After nearly two hours, and speaking to a Bosch technician, the appliance tech said we need a new board for a total of $315, parts and labor! WHY DID IT BREAK DOWN AFTER ONLY TWO YEARS?!! I could have bought a cheaper Walmart microwave that would still be working right now. Bosch needs to make better appliances or extend their crappy one-year warranty! No wonder the warranty is only good for one year and doesnt cover circuit boards!

I had problem with my refrigerator within warranty period, I thereafter registered a complaint and after chasing for about 1 month and sending more than 10 mails & escalation it was fixed. The Customer service of Bosch India is very poor needs improvement.

Works like a dishwasher should! No rinsing before loading dishes. It's so quiet, I forget it's running. Exterior is very sleek. The capacity is unbelievable. It will hold all dinner dishes, serving dishes, pots/pans for at least 2 full meals for 4 people...and then some. It cleans my stainless cookware to a perfect shine. So glad I went with Bosch.

Purchased this Bosch dishwasher on 2/15/2013 from Sears with an extended warranty and with several service calls we are still having issues with it. The digital operating panel is not working. It will not shut off the dishwasher. Today I finally manually turned the dishwasher off... it had been operating for over 4 hours. Can you imagine my electric bill with a faulty Bosch dishwasher. I am also concerned about it causing electrical problems.

This new oven was installed October 14th and has never worked. Bosch factory repair came out and said there were four things wrong with it and that it should be replaced. After a month of calling, emailing and waiting hours upon hours on hold, Bosch said they would not replace it but attempt to fix it. The repairman came again, again stated that it could not be repaired and that the needed panel was backordered. It is now December and the needed part is not going to be available until after the first of the year. Bosch refuses to replace the oven and does not stand behind their product. I would never buy Bosch again. You cannot get a manager on the phone and the call center reps are belligerent.

I had a Bosch refrigerator for many years and was very happy. I recently had to renew the fridge and opted to buy Bosch again, however I am very disappointed in the new design. Shelves are not the right distance apart (not allowing the stacking of such things as 2 yogurt pots) thus wasting lots of space, putting a huge draw in place of a door shelf, door shelves with a cover, the freezer is much smaller than the previous even though the external dimensions are the same. The new fridge makes lots of squeaking noises. Your designers are IDIOTS. I will be looking at another manufacturer when I change this fridge.

DO NOT BUY BOSCH!!! My kitchen renovation required a replacement of the brand new stove. The dishwasher was replaced at least 2 times, and thereafter required service and at the present time is noisy. The refrigerator required several service calls and replacement of the ice maker, as whenever I needed ice, there was none, or the cold cuts in the refrigerator were frozen, or the vegetables in the drawer were frozen. It is too frustrating. In the beginning, Bosch was accommodating, however, there is no assistance whatsoever although I was assured they would be there to assist with the refrigerator. Unbelievable experience. WILL NEVER BUY BOSCH AND RECOMMEND ANY OTHER BRAND!

Bosch is very high quality and designed very well. This is my second Bosch and have never had a problem with either one in over 6 years of use. Absolutely stone quiet. You have to check if the light is shining on the floor to determine if it is on. Best dishwasher I have ever used.

Bosch provided me a the worst service experience of my life! After less than 3 years the ice maker in my refrigerator/freezer stopped working. I contacted customer service and no one answered, so I went online and made a request for service. I got a call back 5 days later at which time I was told they couldn’t make an appointment because there was a systems problem and I should call back. That should have clued me of what was to come. Service was finally sent out after waiting more than a month for an open appointment. When service arrived they checked my water dispenser and told me my ice maker needed to be replaced. So I agreed and was told the new part needed to be ordered by me.I ordered the replacement ice maker and it was not available due to back order for more than 3 months! That’s ridiculous! Finally the part was available and service came out and told me the unit didn’t need replacing. It was just the “fill“ arm needed replacing. THIS WAS THE SAME TECHNICIAN THAT INITIALLY DIAGNOSED THE PROBLEM 4 MONTHS EARLIER! After which the service rep said it was fixed. Needless to say it was not fixed and then I rescheduled a service call. When the unit was in fact replaced by a different tech. And I was charge almost $500 for the privilege of waiting 4 months for replacing an ice maker that I suspect, never needed it to begin with. I will never buy a Bosch appliance and I am telling everyone I know to do the same.

Bought Bosch Range 3 years ago. With 55 years of cooking this is the worst stove I have ever had. Nothing works the way it should. Turn a back burner on and the front burner also gets warm. The largest burner gets too hot. The oven is worse. Cant cook anything on the bottom shelf, it burns everything on the bottom. Can only use the middle shelf but not over 350. I will never buy anything that has the Bosch name on it... Does not even desire one star.