Very poor quality. Combo oven/microwave broke down 3 times less than 2 years after purchase. Parts take up to 3 weeks to come in. Have a warmer which broke-down 1 week after purchase... Customer service is lousy, never call to give status... Go away running. Says German but in fact make in China.

Service and installation of the product will take long time (7 to 8 days), nobody will call until we remind them regularly. This happened to me when I bought a fridge from Bosch dealer in Bangalore. The product was delivered to me on time but the installation person came after 8 days, and suddenly my fridge got complete shut down after a week. When I called the service department they told, concern person will call you in 48 hrs but it took 6 days for a person to come after 3 emails to customer care center.

We decided to upgrade and buy a new BOSCH dishwasher that would be quieter (39dB). Since the beginning we had many issues, doors broke, would not drain, E24 error all the time. Now that is out of the warranty - we had changed the pump, front panel and still does not work. Please do yourself a favor and DO NOT BUY a Bosch dishwasher.

Bought the above dishwasher (Model SHV878WD3N/10) and had it installed 10/15/18. It did not work from the 1st day. A repair technician checked it on 11/2/18 and told us the dishwasher had a factory defect and was not repairable. He contacted Bosch and told me they were going to exchange the dishwasher and I should check back with them in 3-4 days. I called on 11/6 in the morning and was told the exchange had been approved and I would have to wait 5-7 business days for that to be arranged. In the afternoon on 11/6 a customer service rep called me and advised me the exchange was approved and I would have to wait 7-10 business days.On 11/14/18 I called because I had not heard from them and was told that the approval had not been sent to the exchange department and was assured it was sent through that day. Now they tell me I will have to wait another 7-14 days to find out what model the exchange is approved for and when that may take place. Customer service reps are rude and do not provide their name. This was a $884 custom front unit and they are not even telling me I can get the same unit. The customer service at Bosch is terrible!!

I bought my dishwasher in May of 2011, and it worked fine until October 2012 when it decided to spring a leak. Due to my work schedule, it took a couple of weeks to schedule and receive the new parts for the dishwasher. The part that did arrive was broken but the technician was able to make it work. Everything has gone worked since, well, until yesterday. Another leak and the dishwasher is now out of warranty. I looked at the original estimate for repair and realized that the cost of repair would nearly be half of a new dishwasher. I am convinced I bought a bad dishwasher and I am just having some bad luck. I think I will try a different brand. Just like a Chevy. I cant stand them and find them to have reliability issues. I am sure the same goes with dishwashers.

SuperSilence 42 dBA (Model SHX7ER55UC/50) - We have had this dishwasher about 2-1/2 years, so it is beyond warranty for this problem. The dishwasher has performed well despite a recall to replace the power cord. Now, however, the plastic caps at the ends of the door handle are cracking and breaking off. Their authorized dealer/rep wants a $90 service charge to replace in $20 parts. They knew exactly what we were talking about, so I suspect this is a well known Bosch problem. Bosch customer service is stonewalling us. Its a small thing compared to most of the other complaints on this website, but Bosch should understand that it is enough to make us go elsewhere for our next dishwasher.

Purchased a model shs5av56uc Bosch dishwasher. Less than 2 months old. Service module out. Service came has no idea when the part will be in. Bosch wont post my review on their website. Only positive reviews. Bosch will not respond to my concerns. I have never had this issue with any other brand. Terrible appliance. Would not buy another Bosch again.

Bosch dishwashers have a upper spray arm that often falls off. They have a small easy to lose plug that holds it on. They will not let you just replace the plug or as a courtesy send you one. They force you to buy a new spray arm. You would think that this company would want to back up their products and replace a small plug at the cost of losing future customers. They do not care once you purchase their product but look for more ways to get more money. Very disappointed.

I purchased my first Bosch appliance (dishwasher) on 6/1/17 after making note of an Installation Rebate offer from Bosch via a Bosch Visa Prepaid Card. The stated purchase date was required to be between 5/17/17 and 6/7/17, which it was. I immediately completed the rebate form even though the latest required postmark must be by 7/7/17 (over a month away). They promised reimbursement within 8 weeks and gave a website and phone number to check its status. After 4 1/2 weeks I received a typed response from Bosch saying that they were unable to process the request because it did not meet the cash register receipt requirement (not dated within the time period designated for this offer). I immediately contacted Lowes, where I purchased the dishwasher. I spoke with the manager on duty and showed him the copies of the rebated offer, register receipt, response from Bosch, etc. The manager on duty phoned Bosch rebates directly and verified that the date on the receipt was within the required date range. He told me that Bosch claimed that the month of 6 looked like a 5. We found this to be strange because it was obvious to both of us that it was a 6 for June. It was/could also be verified by the date on my charge card. If one person was in doubt, due to poor eyesight, they could of easily asked someone else or used a magnifying glass; which shouldnt of been necessary. Anyway, the Lowes manager spoke with Bosch that it was the correct date, and that they would immediately process the rebate. The Lowes manager said I should receive it within 2 weeks. After 2 1/2 weeks I checked their website for my rebate status. It recognized my information and gave me a tracking number; plus stated I had to allow more time. Two more weeks later, I had still not received it (4 1/2 weeks after the Lowes managers phone call, and 9 weeks after purchase). I checked the website again for status. This time it never recognized my name/address (even though I had also completed warranty information on 6/20/17 after 6/18/17 installation). It never recognized my tracking number that it gave me 2 weeks earlier; and when I called their phone number, it never recognized my phone number. They had now lost all of my information (or so they claimed). I (we) both thought their first excuse was inexcusable, but possibly a mistake; but after the 2nd 4 1/2 week period it gives every appearance of being a scam (intentional). I no longer believe they intend to honor their rebate offers, and just expect most consumers to forget about it, not care about it, neglect to make copies before sent in, etc.; and just pocket the savings (this time for $145).

I have been held up six weeks trying to get my Bosch dishwasher repaired. They have mailed THE necessary part at least four times. Sears is their repair service. Each time I wait for Sears to come only to be told it is the wrong part every time. The last time, Sears sent their top technician who once again said it is the wrong part, they have stopped making the one to fit my dishwasher. Bosch will not even take my calls!!!

After having the Bosch washer for 16 months, the hot water wash no longer works. I called Bosch and was told the washer was out of warranty and nothing can be done. I found out the problem is the control board which you can buy for $274. What a deal. Now, the softener no longer goes into the washer. What do you expect for a $1000 something to work?

I have a very small dishwasher because of my space. This model is the latest model and works really well. I like the fact that there is a separate cutlery section. I am satisfied with the performance. Dishes are cleaned well if the temperature is high. The bottom and top rack dont fit tall dishes. So I would prefer a bigger dishwasher.

We have a Bosch dishwasher (model SHX5AVF5UC/22) that is about 2 years old. It stopped working and I called the 800 customer support to get a repair tech. The lady I spoke to spent almost 30 minutes talking me through troubleshooting and performing a reset of the appliance. By the time we were done, it was working perfectly again. Most companies would have just had a repair tech come out and charge a bunch of money. Not Bosch. Next time we're in the market for another appliance, it is Bosch all the way. I was very surprised by the customer support and the helpful attitude from their representative.

In 2012 we renovated our kitchen, and laundry with 9 appliance that included built in coffeemaker and range hood.The appliance are poorly made and the parts are expensive. The first to go was dryer, that repeatedly gave lint error message and would not switch on. The next was built in microwave oven at 4 years. Then the washing machine has to be replaced at 5 years. In the 7th year it is the built in double oven, after minor troubles over 2 years finally failed completely. The company is not helpful. We can not talk to their technical support since they only talk to their own select group of technicians. The spare parts are ridiculously expensive. These appliances are unreliable. Please stay away from these appliances.

I purchased a Bosch washer, Model WFMC22OAUC in Feb. 2008 along with the dryer and petal stools. I did my homework and found this brand to be the most recommended by pretty much everyone, retailers and repairmen. The washer has now been repaired three times. The mold sticks to high heaven and, being farmers, I can honestly say one gallon of water doesnt bring out **. My whites are now gray. I was told I could wash three loads at once. I should have been told to wash one piece of clothing per load. I doubt that that one piece would be cleaned.

We purchased a home with a Bosch dishwasher. The previous owner did not leave any paperwork on any appliance. The electronics in dishwasher door started a kitchen fire. The insurance company will take care of the kitchen damage, but will not replace the dishwasher. The dishwasher replacement is completely our responsibility. When I called Bosch to see if they would at the very least give me a partial credit toward the purchase of a new Bosch I was told by Representative Kayla, and not very sympathetically, that since I didnt have any paperwork on the original purchase they would not do anything for me. Basically too bad, so sad. Well guess who will not purchase another Bosch product.

We called Bosch when our 2 1/2 year old dishwasher broke. Their service dept. had a 2 week wait so they recommended authorized service providers with Mr. Appliance at the top of the list. We called Mr. Appliance and told them of the error code displayed and requested service for a broken drain pump. They came, charged us $170 and didnt bring the part. Then they sent a $600 quote to fix the unit. I called Bosch because at this point I could buy a new dishwasher. After some back and forth they offered to pay for the part and Id pay for the labor. Mr. Appliance hadnt broken out the quote, Bosch said the part was $36. Bosch offered to call Mr. Appliance which they did but to no avail. Still a $600 job.Bosch charges a set fee ($129) then another $30 per 15 minutes. They had no information about how long it should take to install the part. They offered me 2 additional authorized repair companies. One was out of business and the other had horrendous reviews. I called an unauthorized company in my neighborhood with excellent reviews and they will do the job for $198 plus the part. Bosch refused to sell me the part or sell it to the unauthorized repair company.First of all, the unit should not break after 2 years of use by empty nesters who barely use the dishwasher. They should make a better quality product and stand by their brand with more than a free part. Secondly, Bosch needs to review their requirements for authorizing repair companies. They should consider pricing and reviews to hold these companies accountable in exchange for giving them so much business. It should not cost more than the price of a new unit to replace a common part. I will not buy another Bosch!

I bought this elsewhere about three years ago, and have to say at first I really didn't know what to make of it. It's definitely different from a conventional dryer. The drying cycle takes a little longer, and your clothes aren't bone dry when they come out. They aren't damp either. It's like they're on the edge of dry and they dry when you take them out of the machine. After getting used to it, I couldn't live without this dryer - love it. It's perfect for my situation, I happened to have a washer hookup and dryer outlet in my condo, but no vent. This is perfect. The little bit of water that comes out of your clothes will be pumped out of the machine and go down the drainage hose, or if you don't have that option I believe you can sponge it out. Give it a try, it's a great machine.

Im a real estate developer. Ive put Bosch appliances in homes Ive sold and my personal residence. Dont be fooled by the Bosch name. The product is cheap, easily malfunctions, lacks longevity and doesnt work properly. To top it off the customer service representatives are rude and somewhat arrogant. I would rather wash my dishes in the rain, cook my meals on rocks and sticks and freeze my food using store bought ice rather than buy Bosch appliances again!

Bosch refrigerator ice tray broke after one year, water pump broke after 3 years. $450.00 to fix. Bosch gas range with electric oven that leaks and burns control knobs and does not maintain temperature. Bosch microwave overheats after moderate use. Bosch dishwasher just replaced after six years due to leaking. Need I say more!

The online registration doesnt work. So I wasted about half an hour trying it several times and calling the help center. How frustrating! Then I find out that you cant call anyone for help with online registration or to let them know it doesnt work. To make things worse, I asked not to get ads and information in my email account, but I started getting it immediately from a no-reply address with no unsubscribe capability. I havent even tried using the dishwasher yet, but so far Bosch has blown it.

This new oven was installed October 14th and has never worked. Bosch factory repair came out and said there were four things wrong with it and that it should be replaced. After a month of calling, emailing and waiting hours upon hours on hold, Bosch said they would not replace it but attempt to fix it. The repairman came again, again stated that it could not be repaired and that the needed panel was backordered. It is now December and the needed part is not going to be available until after the first of the year. Bosch refuses to replace the oven and does not stand behind their product. I would never buy Bosch again. You cannot get a manager on the phone and the call center reps are belligerent.

I owned a Bosch dishwasher which worked well for 15 years before the timer broke. I did not hesitate to purchase a new Bosch based on my prior experience. If you are thinking of buying one (MODEL SHP65TL5UC) and do not want to throw lots of money out the window and be dissatisfied, I would advise you to seek a different brand. First of all, the dishes do not dry thoroughly and come out with a weird slightly damp feeling even when using a Rinse Aid and normal cycle plus sanitize feature. I have tried to use this beefed up normal cycle with the sanitize cycle even with very lightly soiled dishes and even when the dishwasher is half full because the economy cycle gave me very damp dishes and actually wet plastic bowls. Even with the sanitize cycle which provides extra heat, the bottoms of coffee cups or bowls need to be dried with a towel. Why put things in the dishwasher if you are still drying them??Secondly, there is an ugly smell when you open the dishwasher. I took out the filter and there is about a cup of water that I was told stays at the bottom of the dishwasher at all times (just got this information from Bosch Customer Service). I run this dishwasher twice a week so this same water is just sitting there in an enclosed container for days on end so no wonder the water smells rank - and I have beautiful sparkling sweet tasting well water.How can Bosch deliver a product with such inferior design flaws? I can see from the reviews that many people are having these same problems so Customer Service cannot pretend they never heard this complaint. I intend to pursue this Bosch because I have owned this product for only two weeks and refuse to be stuck with such a bad dishwasher but poor performance with ridiculous design flaws. I guess Bosch is resting on former laurels because I would rank this as a big 0 if there was that option here.

We upgraded our kitchen 5 years ago and went with Bosch because they were supposedly high quality appliances. We bought a Bosch built in oven/microwave appliance and did a custom rock wall around it. The appliance failed with 1 1/2 years. Bosch was not easy to deal with. We could not get a Bosch repair person because they refused to travel into the county side. Bosch did replace it with a slightly different size unit, so we had to adjust our wall. Now 3 years later this unit has failed. I have been put on hold for over 2 hours with no one answering the phone. I have emailed and received no response. We have wasted our money and time dealing with this company.

We purchased a Bosch dishwasher and about a year later, a Bosch washer and dryer. After 4 years with the dishwasher, the water no longer was hot. We telephoned the company we purchased it from and they referred us to a repairman. Bosch only certifies certain companies to do their repairs. Unfortunately, this company wasnt really easy to work with. They did eventually come out to the house. After a prolonged conversation with a Bosch representative, it was determined the internal water heater was bad. The part was ordered. It took three months for the part to come in and eventually get replaced. When the part was put in by the same company and the machine turned on, the board indicated it would take 367 minutes to wash an empty load of dishes. The representative left and indicated the machine would have to be reset. Well the next day, I phoned them back. The machine ran the 367 minutes but no hot water. They sent a different repairman and Bosch wasnt willing to accept they diagnosed the problem incorrectly. They did eventually replace the motherboard and the machine is currently working. The washing machine, after 3 years of use and with only 2 people in the family, started rocking and my husband saw sparks on the inside of the wash tub. We were told it could not be repaired. We couldnt dump it fast enough. Dryer still worked but it took over an hour to dry a regular load of clothes. The machine didnt clean well and the dryer often left clothes damp even though the moisture sensor had been checked twice. Bosch is highly overrated and they must pay their vocal advocates a lot of money. We wont even consider a Bosch in the future.

My washer is a lemon. I have complained so much but it doesnt seem to do any good. Thank God I bought the extended warranty. The last two times goes to show how badly the washer was made. When the repairman came out to fix it, the numbers didnt tell him what was wrong, So he had to start looking for things.A belt was broken like a fan belt in a car, after taking that off, he tried to move the inside around. It still wouldnt move. He then took the motor top off and found down inside a pillow case wrapped around the motor. I was without a machine for 10 days. Now are you ready for this? I didnt get to use my machine for 24 hours and its broken again.

Washing machine less than a year old - Just dont buy Bosch appliances. Their customer service? What customer service! One appliance repair company? Really! They came out the day of the big flood, took the back of the washing machine off, took a picture and left. That was May 13th. Today is the 4th of June, 2012. He was to arrive today having called me last Thursday to set up the appointment and he called me to tell me he just opened the box and has the wrong part. Really! Now, keep in mind that I had called him three times a day for two weeks leaving messages when his mail box wasnt full. Then he finally called me back and told me he didnt get my calls. Really! I give the Bosch Company an F for complete failure!

Our experience with Bosch appliances has been mixed but disappointing. First, the first cooktop delivered during a remodel would not function as soon as installed. This resulted in a multi-week delay in the remodel. Next, the microwave failed within a year of installation and then again within another year. We have paid more than $300 in repairs so far. Finally, with regard to business, we were promised a substantial rebate if we installed 3 or more appliances. We installed 4 but have not yet received the rebate. We have been pestering the dealer repeatedly for about 2 years now with no satisfaction. I will never again purchase a Bosch product.

This Bosch front loader is the quietest washing machine that I have ever owned. Unlike my previous front loader, it doesnt vibrate when it spins, it seems perfectly balanced. I also like the option of being able to use it as a dryer. Compared with separate driers, it is small, so I only recommend it as an occasional dryer. The wash/drier option is a real space saver, if you dont have enough space for two separate items.

Purchased new in 2004. Main range burner (right front) never did feel right, rough to turn and if you put it to the wrong spot (nice light simmer), it would go out, but the gas would still run. New Years Eve 2007, the oven burner quit at about 3:00 in the afternoon, part way thru cooking a massive prime rib roast. The electric starter came on and glowed, the gas valve opened but the oven burner wouldnt light. Phoned the dealer (Midland Appliances) and asked them for help, they told me that they could have someone out in about two weeks. Since I was in the middle of preparing a dinner for 10, I finished the roast on the BBQ. It didnt turn out that well, since its hard to cook outside at -20C. Took it all apart the next day and determined that the orifice was plugged/blocked so I cleaned it out with a needle file. About once or twice per year, ever since, same problem. Orifice fouled, and the gas doesnt flow. Eventually the electric starter failed, so I replaced it. Had to order from an outside vendor, as per manufacturer website. Part was delivered, oven back in operation, regular orifice cleanings (and failed meals) continued.In 2011, the main range burner finally failed. It was on and when I tried to turn it down, something broke internally on the shaft. Had to shut the gas off to the entire unit, because the valve wouldnt close. So we are without oven or range. No parts available in our city, again, so I had to order from the outside vendor and have shipped. Five days total without an oven or range top. Many meals outside of the home and many take out meals delivered. New valve installed and the same rough feeling as the original valve. I am probably going to have to replace it again in a few years.November 29, 2013 my wife calls me at work, oven not coming on again. Okay, have to pull the oven out again and clean the orifice, I guess?? Well not this time, now the valve for the baking half of the oven has failed. Electric starter comes on, voltage changes to the valve, but the valve doesnt open. Order the valve ($161) from the outside vendor, four days later it arrives, two hours to install and the oven is back in operation.December 21, 2013 (yesterday) and were having family for early Christmas dinner. About 1:00PM, I turned the oven on to start our turkey and the electric starter glows but the gas valve doesnt open. I hear the solenoid for the starter click and it glows and about a minute later I should hear the valve for the gas open but I dont. Turkey is back in fridge, called the local Chinese take out place for ($185) worth of food. I will pull it apart again on Wednesday (Christmas day) but I suspect that the (new) valve is defective. And on, and on, it goes.Other observations: Well the fit and finish on the visible parts of the oven are quite nice, the guts of it are a mess. Screws dont line up with hole, many are stripped or over tightened. The sheet metal is of the lightest gauge possible and often wires are installed and poorly secured. The adjustable legs dont secure very well and as a result every-time you move the unit, it has to be re-leveled. The unit appears to be made in Mexico, and the range valve was also Mexican made, so I guess its goodbye to German quality.Long and short, this range has been very problematic and I will NEVER buy another Bosch appliance, small or large. And since I am a vengeful sort, I will probably not buy/install Bosch vehicle (starters, alternators) parts either.

Purchased this Bosch dishwasher on 2/15/2013 from Sears with an extended warranty and with several service calls we are still having issues with it. The digital operating panel is not working. It will not shut off the dishwasher. Today I finally manually turned the dishwasher off... it had been operating for over 4 hours. Can you imagine my electric bill with a faulty Bosch dishwasher. I am also concerned about it causing electrical problems.

DO NOT BUY BOSCH APPLIANCES. Lousy quality, terrible, unethical and helpless customer service, supervision and management policies. I currently own several thousand dollars of expensive Bosch appliances that are in my judgement and based on experience, poorly designed, poorly engineered, poorly fabricated with deficient materials & components and assembled with lousy craftsmanship Poorly made products indeed, contrary to other high quality Bosch tools, equipment and electronic components used in German made cars. The microwave oven [HMB5050/01] is sitting there for more than six months waiting for Bosch to authorize me to take it to a local dealer at no charge for their required service inspection. It is unacceptable, unreasonable and unethical that the microwave oven is totally useless after only a year+ and should have to be replaced under warranty even if it had expired a few months prior.Now, for whatever reason the SS refrigerator doors are rusting!!! badly [B26FT70SNS/04]. It is unreasonable and unacceptable for any 300 series quality ASME SS to rust in this day and age, it is terrible that your customer service rep argued on the 10 yr warranty first that it was the cleaning product we use [none-my wife will not use any chemicals] and then that warranty only covers rusted perforations!!! I understand manufacturing quality problems that escape inspection or lousy purchasing specifications for defective austenitic steels [industry wide problem] but expect for the manufacturer as reputable as Bosch [was] to back its products ethically and accordingly to the nameplate they carry. The ice maker doesnt work, the shelving pops out, and it cracks easily.The dishwasher’s [800 SERIES SHE68R55UC] text by the buttons has faded away and sometimes it doesn’t dry completely and to top it all, I did not get my full $1500 rebate from Bosch when I purchased all the appliances under a ridiculous excuse on some of the appliances [“we don’t recognize the serial numbers”]. Reading throughout the enormous quantity of negative internet posts it looks like this should be a recall issue. I was hopeful that Bosch would come through as you all have with other customers but they didn’t. Their policies are not applied in a consistent manner; A reviewer at Amazon said I was very pleased that Bosh arranged to have my microwave fixed, even though it was 3 years out of warranty. I encourage anyone with similar problems to contact them rather than rant and rave about the problem, give them a chance to make it right.” Well, not to me regrettably.

When we moved into a new house in 2009, we bought and installed a Bosch SHE45M05UC/50 dishwasher. It worked fine until about 2012. At that point cups on the top started coming out of the machine with white grit on the inside/outside. The same crud collected in the slides of both racks, along the seal of the door, and on the door where the plastic plate is on the top rack as well as other places. Now dishes on the bottom sometimes also have this gritty crud on them when we pull them out. We have a water softener so it isnt hard water, and the filters have been repeatedly scrubbed and rinsed. I always check to make sure the spray arms are able to rotate freely before I shut the door and turn it on. Ive had a trusted repairman out here twice and he cant figure it out. I read other posts about the circulation pump possibly being an issue but havent had it replaced. Im wondering if others have and if so, did it help? I certainly wouldnt buy another Bosh appliance. Our old GE dishwasher lasted 10 years and cleaned fine even if it was quite noisy.

Installed 12/5/2018. Unlike my friends Bosch DW, this one had a top drawer that was diabolically designed to prevent efficient loading with flatware. We called William who told us there was another drawer, and gave us a part # and price, but no free exchange. The next day we called back and ordered this “other drawer”. It arrived Friday 12/28/18. It was the exact same drawer we did not like. We called 12/31/18, and were on hold/ignore for 25 minutes, after which the CSA told us to call back on 1/2/2019. We called back and spoke with Kay **, Customer Support Representative (US/MA-CSCN9), who said there was no “other drawer” and could I get a part number from my friend? Within two days, I did get my friend’s part number, but found out from https://www.bosch-home.com/us/store/accessories/dishwashing/accessories/baskets-and-holders/... That that part is not compatible with my new dishwasher.Since there was apparently nothing BOSCH could or would do for me, I called to return the redundant part today 1/8/19. “Monica” gave me all sorts of flak about how all of this was MY fault, and that they would make no exceptions, and I could return it at my expense, and pay a 25% restocking fee on the wrong part, and even that I would have to wait 48 hours to get a return label sent to my e-mail account. Needless to say, while some lucky people have had good luck with their machines, and some may even have gotten good customer service, I was treated like trash. I now humbly vow I will NEVER willingly buy a BOSCH anything ever again.

Do not buy Bosch. I have a 4-year-old dishwasher that has had tons of problems draining. Once a month I have to take it apart to fix the drain. Contacted Bosch and they were absolutely no help. They do not stand by their products. Complete garbage and awful customer service.

I ordered a display circuit board for my Bosch oven. The display magically fixed itself by the time the part arrived, so I called Bosch to a coordinate return. My problem is with Boschs mandatory 25% restocking fee, and with the information I had to provide in order to secure my timely refund. The circuit board, the box in which it arrived in I never opened, cost $106. I paid $26.50 to restock a circuit board thats probably 1/8 thick, and 6 x 3 in size. Theres no effort to put this unused part back on the shelf. But it is what it is, and Bosch makes that clear in their return policy. While exorbitant, it wasnt a surprise. I just thought thered be more flexibility. After all, Im not returning a refrigerator. So as I moved through the return process, I had to provide a model number for the oven. If I didnt, the refunds would be delayed. I asked the representative why that mattered, and that it should have no bearing on my return. They have the part number, so that should be enough. I also commented that theyre charging me 25% to restock, so maybe they should figure that out. Representative was very polite, but said several times that her hands were tied. In the end, I provided much more information than is required to return the part, especially when considering theyre charging $25 to restock a circuit board whose connection to my return will be irrelevant when they sell it again. If Bosch is this complex and penalizing for their returns, I hate to think what happens when I have an actual problem with their products.

We purchased this due to the ratings. We thought we could install ourselves. We had to call a plumber due to the channels under the machine. I’m not happy, it was a hassle. Next, I noticed I had to rewash many of the dishes. There are always food particles on most of the dishes. We had the machine for 9 months and the part on the front of the machine leaked and ruined my hardwood floors and damaged my family room ceiling. This machine cost a fortune, plus we had to pay a plumber to install it, and now we are dealing with water damage. The machine is not worth the hassle or the money. It’s a bad machine, dont buy it.

I had problem with my refrigerator within warranty period, I thereafter registered a complaint and after chasing for about 1 month and sending more than 10 mails & escalation it was fixed. The Customer service of Bosch India is very poor needs improvement.

I purchased a $1,600 Bosch dishwasher with the hope of owning a top rated and performing dishwasher. Wrong! This dishwasher has been nothing but trouble. At 8 months, it leaked profusely and caused $4,000 in damage to the kitchen in my 2 year old house. I live in Florida and this caused mold, which required remediation and the replacement of a kitchen cabinet. The pain of messing up my beautiful new home in addition to the loss of use of a dishwasher for 4 months. Their insurance company did pay, but my inconvenience and exposure to the mold was not even considered. The next year, the power cord was recalled due to fires. A backorder for the part took one month. Last month, the drain pump failed and another 3 weeks of no dishwasher. All told, this dishwasher has been out of commission for almost 5 months. Bosch’s Reply is, The dishwasher is out of warranty, so take it up with your extended warranty. What about Bosch’s obligation to provide the customer with the goods that they paid for? Did I mention how rude the customer service reps are? Bosch needs to own up to their shortcomings and be fair to the consumer. Lemons happen and they need to correct the situation with a new product. Don’t hold your breath!

I would give a negative start if it was possible. My Bosch microwave began turning on by itself. I purchased it with a paid warranty. I called Bosch in early February and they set up a time for someone to fix it in early March. The Bosch repairmen came and said he fixed it, however, the issue reappeared moments after he left. I called back. They set up another appointment and the repairmen did not show up when he was supposed to (of course they never gave me any notice). I called back and set up another appointment. Of course, the repairmen never showed up. I called Bosch and complained to a manager (who was the rudest manager I ever spoke with). He set up another appointment. This time the repairmen actually showed up with the parts but then informed me that the parts they ordered wont fix the issue. So they had to order different parts.So I set up another appointment for today. Surprise surprise, the Bosch repairmen never showed up (again with no notice). In summary, during the past 5 months, I have set up 5 appointments and have had 3 no shows (without any notice). I have complained to Bosch US, Bosch UK, and Lowes. I filed a formal written complaint to Lowes. I have spent over 15 hours calling Bosch. I have complained to 4 managers to no avail. 2 managers were supposed to call me back but they didnt. I am at a loss for what to do. Now all I want is my warranty money back or a new microwave. Can anyone help me????

We purchased a brand new custom made Thermador fridge and the fan broke down 6 months after. We called the technical support for an appointment, but they had to cancel two times because apparently the technician was in an accident. After numerous calls another appointment has been offered but no technician showed up. At this point no manager called us back to remediate the situation. The fan is still broken and we can’t reach anyone. Do not buy Thermador.

The compressor on our Bosch refrigerator seized after just 7 years. The cost to repair was more than we paid for our new refrigerator - NOT a Bosch, a Frigidaire Gallery. Stay away from dual evaporators - sounds nice, but its too complex for the government-mandated efficiencies. (The Bosch dishwasher is great.)

I just bought a Bosch Refrigerator and its not even in my house a week and the inside by the water filter is leaking half a bowl of water a day. The inside of the fridge is not cool enough. For example, my mountains are not blue on my Coors Light. Now the fridge is making all kinds of loud noises. I am waiting for a tech to come out to look at it. Took a week because they will only come out on a day when theyre in that area... Pissed me off. They should be bending over backwards for me seeing as I just literally bought the damn thing so I am thinking that I want to send this one back and go with another brand... Very disappointed.

Purchase in August 2014 SHP65TL5UC. Suds never go away. Had repair person over twice. Problem not fixed. Asked for an exchange. They are asking me to mail the part. Inferior product. Do not buy. Terrible customer service!!! I have another appointment next week, but I know this can only be resolve by throwing this dishwasher in the garbage.

I had three repairmen come out, and they all verified the problem. Each gave me different instructions: dishes should be put in when they are dirty, dishes should be put in when they are clean, use vinegar in the rinse cycle. One repairman spent 20 minutes vacuuming the suds out. I am a disabled senior citizen and a dishwasher is important to me. I cant hand rinse everything every time the the cycle is done! I had to send a picture of the problem. I guess Bosch doesnt trust its repairmen.

Bought this several months ago to replace worn out dishwasher. Very expensive. Fits relatively small volume of dishes. Does ok job of cleaning but not better than a basic GE profile when new. Does NOT dry the dishes, even when using the sanitize feature and rinse aid. Have to spend extra time drying dishes at end of cycle! This dishwasher is a bust and a ripoff so far as Im concerned since they charge above average price for below average performance.

I bought a Bosch dishwasher and soon after the warranty expired, the plumbing in the dishwasher, not my house or the feed to the dishwasher, leaked and ruined my expensive wood floor in my kitchen and dining room. In addition, the water leaked down into the basement and destroyed the ceiling, walls, and carpet. No-Leak technology that Bosch markets is all a lie and **. Dont waste your hard-earned money. BUY AMERICAN!!!

Didnt clean anything. You had to wash the dishes before putting them in the dishwasher. If you rinsed the dishes they would come out dirty. There was no difference in the normal wash to the heavy duty wash or even quick wash. It was a regular sized dishwasher, 22 inches wide I think. Stainless steel showed every water drip fingerprint and pet nose print. It was pathetic. No assistance from Bosch for its warranty was useless. Changed the motor and no difference. Only thing it was good for is to be run over by a loader to flatten it.

I bought a Bosch refrigerator because I absolutely LOVE my Bosch dishwasher. I paid $2000.00 and the icemaker/water dispenser was defective the day it was delivered. That entire unit had to be replaced, which took a month. Less than 3 months later, the icemaker conked out again and had to be repaired. The culprit this time was a frozen fill tube. This was in June 2015. In October/November 2015, the icemaker started overfilling at random times. In December 2015, the icemaker simply quit functioning altogether. I called Bosch on 12/16/15 to report the problem -- third time with the icemaker -- and requested they just replace the refrigerator, as it is obviously defective. Also, Bosch could not even schedule a repair for the refrigerator until 01/04/15, and the warranty expires on 02/15/2015. I have never had any major appliance experience problems within the first year of service, let alone be delivered defective. The rep. told me shed forward the complaint to management and I should get a decision by the end of business. No one called me that day, or the next day, or the next day, either. So I called them back and had to wait more than 30 minutes before getting a live representative, who told me that managements decision -- which had been made the day before -- was that I should just get the unit repaired again for the third time for the same issue, and that if and when it happened AGAIN, THEN theyd consider replacing the refrigerator. As I pointed out, this would MOST LIKELY occur AFTER THE WARRANTY EXPIRED, so I would be on the hook for the cost of repairs by that point. The rep. assured me that Bosch would simply extend the warranty, based on my documented repair history. (Yeah, when pigs fly.) I requested to speak to a supervisor, but none were available. When I said I would file a complaint, the representative threatened to release the line -- hang up on me. This was after I had spent more than 45 minutes just that day on the phone trying to resolve this issue with BOSCH. I would never consider buying another BOSCH refrigerator in my entire life. This is the only refrigerator I have ever bought in the last forty-four years that has EVER given me any problems. Unbelievable. Dont buy one. LEMON.

My Bosch combination microwave/convection oven just stopped working for the 5th time in 5 years, and my extended warranty just expired 5 days ago. I would NEVER recommend this appliance. I thought Bosch was a great brand name, but its been my experience that their ovens are inferior. The control panels went black each time and had to be replaced. Having the extended warranty was so worth the extra expense as I would have paid for this appliance almost twice over the original purchase price in service calls. Save your money and buy another brand.

We just remodeled our kitchen. We really liked the Bosch Benchmark oven(s), the standard 30, the speed micro, and the steam oven, along with a warming drawer. We embraced their advertising showing these appliances all lined up along a wall, or lined up as well as one above another. Their literature touts the fact that they are all identical in appearance, backed up by the photos they display.We ordered our ovens (as well as the induction cooktop) last December for January delivery dates. Our cabinet maker had the ovens delivered to their location to be sure they built the cabinets to fit the ovens and warming drawer perfectly. We opted for a horizontal install as well as vertically - the standard oven top left with the speed micro to its right lined up horizontally. Below the standard oven is our warming drawer. Below the speed micro is the steam oven perfectly lined up vertically with the micro and horizontally with the standard oven and warming drawer.Then the electricians came out and wired them in. Immediately I noticed the number displays on the standard oven and the steam oven have large numbers in a very nice font, but the microwave has the old fashioned typical pixelated microwave numbers that I have on my old $85 dollar unit! I also noticed that the stainless steel panel that houses the controls are different in their construction! The microwave version looks cheaper! Bosch has spent a lot of money on the advertising concentrating on the type of install I have - lining your ovens up horizontally and vertically - they proudly state that they are identical!They are not! Through my appliance dealer I contacted Bosch hoping that, perhaps, since my micro was built in February 2014 there might be a later run that matched. There isnt. Their answer was, Well, if you dont like it, just turn off the display on the microwave! I am floored by this attitude! It seems quite reasonable to me to expect this very simple part of the construction of these ovens to match!! Our install arrangement even makes it look worse by putting the odd one between the better ones! Well, I am stuck with them now since we had custom cabinetry built to house them. All I can do is pass on the word. Thank you for reading this.

I do like my new dishwasher - cleans great and is quiet but there is a smell. This is not food related, or deposit related since it is only 2 weeks old. It is obviously from the plastic molds used for the racks. I am unsure if this is a deal breaker yet and send it back. I have no alternative one to get. This one has everything I want except this smell is bad. You would think Bosch would fix this long ago, sadly not.

Our new top of the line Bosch fridge loses its programing after a power outage. We lost all our food in the fridge because we were away. After contacting Bosch we were assured this is the way the fridge is made and that this is what to expect when you purchase a Bosch fridge! This means we cannot leave for holidays, weekend getaways, etc. for fear of a power outage and coming home to a fridge/freezer full of rotten food.

This unit does every thing the only negative is that it diesnt have a back up it's also hardworking mounting it yourself

Insane awesome dishwasher! It so quiet they had to put a red light shining to the floor so you know it’s running! It has 3 racks one for silverware and two for larger pans. I purchased the one with crystal wash which had lava rock pellets in it so you you don’t use heat coils to dry your dishes. They come out spot free with finish dishwashing pods and finish liquid (recommend by the manufacturer). I love it???? It's energy efficient more than any dishwasher on the market I think. It cost more but saves you in water and electricity. I recommend it!

I contracted Apple Air to install a tankless hot water heater during a complete home renovation. The Bosch unit has had nothing but problems since we starting using it. Apple has had a technician here a dozen times and has tried replacing different parts and has had no success. The unit gets freezing cold and then scalding hot intermittently. Even the technician said he can see the codes that are appearing indicating the problem. I’ve been very patient thus far but am tired of being told “we’ll call you back” when they never do. Weeks go by and we hear nothing. It’s not right. At some point they need to admit that the unit is faulty and to either install a new one or issue me a refund because frankly I don’t want to do businesses with this company anymore. Please don’t make the mistake I made by getting schmoozed Apple Air and there salesman John **.

Washer and dryer are five years old and I cant count how many times they have been serviced. I paid over two grand for Invented for Life appliances that have been nothing but repair bills for me. I will never purchase this brand again.

This is one of the items that exemplifies the saying, you get what you pay for. I could never bring myself to pay more than $400 to $450 for a dishwasher. When we remodeled our kitchen, we decided to research and upgrade to higher end appliances. The Bosch was highly rated. Its so quiet, we have to make a serious effort to hear if its running when we are standing right next to it. Looks great and appears very well made.

Unreliable company. Offers warranties for their products that they cannot uphold. 8+ mo with a broken microwave and counting. No plan B. Management perpetually reviewing our alternate solution proposal. Cant believe we chose this brand over the others.

We replaced another brand refrigerator after only four years because of constant ice maker repairs. We shopped long and hard for another one and were told by most salesmen and our own online research that the number one refrigerator repair for all brands was through-the- door ice makers. We also needed a counter depth model, not many out there. We're on our second Bosch dishwasher now and couldn't be happier with it. So, the Bosch brand and in freezer bin type ice maker sold us. Best Buy is now into the appliance business big time, we got it there and were very happy with the sales person and their delivery/installation. This really is a well designed product. We are replacing a 22 Cu ft. side by side and actually get more food in this model and more importantly, can find it. The refrigerator was delivered two months ago and our only problem so far is of course, the ice maker. The ice maker replenishment time hasn't been a problem for us as we are a couple only and the ice bin holds a lot of ice, and after no ice half of the time with our old refrigerator, the sound of ice dropping into the bin was most welcome, but the taste of the ice cubes (stale water or soapy like taste) has been. We had a Bosch repairman check and verify the problem. He replaced the inlet valve a week ago, as according to him, it is the only metal part that could be causing the taste and that was all he could do. One week later we still have the stale taste, it may not be the refrigerator, but we are using the same copper connecting tubing that our old refrigerator used, and our city water taste is fine. We are now using plastic ice cube trays and water out of the sink in the Bosch freezer to make useable ice? Another minor problem was a squeaky upper freezer drawer (yep, where the ice maker bin is located). Bosch repair recommended something called ( Food Grade Silicone spray), hard to find, try (Ace Hardware), that worked and the problem was solved. We really like this refrigerator and hope this gets resolved (Bosch, are you reading this review?) As the price of refrigerators now approach that of a good used car, we can't afford to keep buying them every few years!

The best customer service. I did my whole kitchen in Bosch and I had several problems with my appliances and they right away and replace the parts at no charge even past the warranty period if the fault is not yours. I bought a stainless steel fridge from Best Buy and no one told me that I had to clean it with only soap and water. Anyway the surface got completely damaged and they agreed to come and change all the doors of the fridge for free. Now that is customer service. I will only buy Bosch from now on. Forget the Korean brands with zero customer service

We bought a new dishwasher in June 2012 and it no longer works. We have had the engineer out and it will take at least a week to get a new door lock and it might not be that, it might be sensors or door, etc. I paid a lot of money for this appliance and I have a Bosch washing machine which is over 3 years and has never broken down. I even recommended it to a friend! Now, I have a machine that is 3 months old (2 weeks of that we were on hold) that is no good. I have been sold a pup and I know it’s not going to be working more than working. When a machine is that new, surely it should just be replaced.

Did not dry dishes well but otherwise worked ok and was very quiet. Just broke recently after 12 years and is so expensive to even have a repair person come look at it that I am buying another brand of dishwasher instead of trying to fix it.

I have bought several Bosch appliances. I’ve had less than desirable performance from them. Finding someone that will service a Bosch is impossible. I had a refrigerator stop working and they just let me know it was my tough luck that they couldn’t come for a service call for two weeks. The repair service in Birmingham was very unprofessional and seemed not to care. I will not buy another Bosch appliance.

Long story short, I bought a 500 series Bosch and after 2 months it started malfunctioning. I must say Bosch Customer Services did try to fix it by replacing two computers and a pump, but it still malfunctioned. They finally replaced it after numerous calls, service calls and emails. I bought a different brand. Bosch did call me back unprompted by a call from me to see how things were going and even after it was replaced, I got a call from one of the managers about problems with a dealer refund. I found them to at least care about their customer to go out of the way to assist me. As for the product and I have had Boschs before, it was a lemon. Previous bosch dishwashers were great and my niece even has the same one I had but hers worked beautifully. After an 8 month ordeal, I dont think I would buy one again, but its only because I dont want to ever experience this amount of hassle again over anything.

I completed a kitchen renovation and purchased a Bosch refrigerator. When it was unwrapped, the right door was severely damaged. Bosch suggested a new door rather than a new refrigerator and I agreed. We are now 2 months later and I’m told the production of the door is not until 9/18/21 and they have no idea when they will replace the door. Lewis was very irritated when I tried to get a definitive answer as to the install date. These are not cheap appliances and I guess I expected better customer service. Doubt that I will be a future Bosch customer based in this experience.

The dishwasher is very quiet and washes well, but after a mere 5 years the plastic recessed handle on the front is cracking and falling out. We are very disappointed. There is only one couple using it and we only run it about twice a week, when its full. We expected more from Bosch.

It is quiet, always cleaned the dishes. I never do pots in the dishwasher. I assume it would do those well also. Looks great, no knobs or dials, always seems to be clean inside. It was competitively priced for a top-end machine.

I am in the middle of looking for appliances for my new kitchen. I find myself in awe with what everyone has to say about very expensive appliances that the companies refuse to do anything about. My question is how do they get away with this? It is very discouraging and there should be a way to make these companies responsible for their products and not the loss of the consumers. I have a Bosch dishwasher that hasnt worked for over 1 year because they dont make the part any longer to fix it. What is that all about?

Our old dishwasher pump failed after 17 years, so we decided to replace the dishwasher. I spent a lot of time investigating different appliances, and we decided to go with a Bosch. It hasnt turned out so well. First, we had constant horrible smells coming from inside the dishwasher. We contacted Bosch, but they didnt advise of any fixes. We saw on the internet that this was a common issue with Bosch (after we owned it). We did finally find a solution by changing the location of the drain line and where it ties in to the garbage disposal. I would have thought Bosch could have offered that fix, but they didnt. The second event has been disastrous. Theres a valve on the bottom of the dishwasher, not sure if it is the drain discharge valve or a water inlet valve. We wont know until the repair person that Bosch is sending takes a look. We accidentally discovered that the valve has failed and is leaking (again, we are seeing this complaint on the internet now). This valve failure has ruined our hardwood floors as well as the finished ceiling in the room below. We wont know how extensive the damage is or if mold is present until we pull up the hardwood floor. We are guessing that theres thousands of dollars’ worth of damage to remove and replace the floor and the ceiling below. I have no idea what mold remediation cost could be if we discover theres mold. I thought I was getting a high end appliance that would be trouble free. I would have saved money by replacing the pump in the old dishwasher. Since this seems to be a common problem, Im surprised that Bosch didnt contact us to replace this valve versus allowing a faulty part to ruin our home. Bosch has opened a claim for us and is sending a person by to inspect. We will see how good their customer service is with regard to this issue. More to follow.

Recently I was given a yr-old Bosch dishwasher. The person who gave it to me was re-doing her kitchen and it was white. She was now going SS but she said it never cleaned properly. Knowing she was not one to scrape her dishes, I thought that might be the issue. Over the course of 15 yrs, I have had various Bosch dishwashers and they were notorious for leaving food behind. I figured by this time the problem would be fixed...wrong. The only way I can get clean dishes is to thoroughly wash everything before I put them in the machine and even then it doesnt guarantee anything. Its almost like it makes its own grime. I clean all of the multiple filters between each use. I make sure the spray arms are clean and moving. My hot water is at 140, I use Cascade Complete. It also takes forever to run a cycle 2 hours to get dirty dishes. My $199 Maytag with 1 wash are cleaned better than any of the Bosch Ive had. It is however very quiet.

Three years ago, I purchased a stackable washer and dryer for my condominium. Since I had limited space for these products, I chose Bosch. Now, the dryer stopped working so I call a repair service. $450.00 later, the unit still does not work. I called directly to Bosch to see what they could do about my problem. They sent a tech to review the problem and he diagnosed it as a failed control module. Bosch wanted me to pay for the service and the part which would have been another $300.00 or so. To total this cost so far ($750) if I replaced the part is not a good idea because I could get a new dryer for about $800.00. I feel that Bosch product is inferior and service is zero. As a small business owner, I think this is disgraceful. I stand behind my products and service and incur extra service costs when I have to. Even though it sometimes erases my profit on the job, I always take care of my customers. This is a big company and can well afford to take care of their customers in a proper manner.

When my Bosch dishwasher was 4 years old a safety recall was done at no charge. I had a similar problem again four more years later and called their customer help line to see what it would cost to have a service technician check it out. When I gave them my serial number and explained the problem I was having the representative said it may be the same problem as previous and as it was safety related there would be no charge. Their rate at the time was in excess of $100.00 per hour. I explained to the rep that I did not want to pay that much if there was a possibility it was not the same problem. She assured me that there would be no charge for the diagnosis. The repairman came and found that the electrical connection to the unit had shorted. He installed a new wire connector at no charge even though it was no fault of their product.It has been working fine since then and is now ten year old, but when it does finally die I will definitely buy another Bosch dishwasher. Their product and service has far exceeded my expectations.

I have had 6 repairs on my bosch dishwasher in 4 years. The management does not stand behind their product. Do not be fooled. This is not a high end reliable company. Stay away.

Reading thru the posts is nightmarish as we are in remodeling the kitchen. One thing positive I can say if it can help is that weve had a Bosch dishwasher for over 8 years and its held its ground. Were a family of 5 and two are top athletes (i.e: eat a lot etc...) and one issue I cant remember exactly what it was about but must have been minor. Tray design would need fine tuning as they are a bit awkward to fill but, yup its been loaded tightly and then we dont expect miracles. Works silently so we start it up before going to bed - model SHU53E. Maybe newer generation of appliances is skittish and should be help on to till totally done...

A brand new dishwasher bought from a local major appliance store installed by a licensed contractor in a kitchen remodel project malfunctioned just outside the regular warranty period from Bosch. Bosch solicited me through email and regular mail of an extended warranty which I accepted. Prior to signing up, I actually spoke directly to a real person/sales representative of the company about the eligibility for repairs under the extended warranty. I was told yes very affirmatively. They took my money and then advised that I could not call in my first repair service for the first month. So I waited patiently and finally called in for repairs. They denied the warranty service by citing pre-existing condition. Im mad. I tried to explain that it is a condition which had deteriorated over time (washing cycle not completing in different stages) which I had explained to the sales rep from the beginning. Bosch misled me, took my money and made me wait a month to make the first claim only to deny it. Im so disgusted with the whole process that I just want my money back and take my business elsewhere or buy a new dishwasher from another manufacturer. They are not giving my money back so Im venting my frustration. Im so upset that I have to deal with dirty dishes for a month when I could have just go out and buy a new dishwasher. The dishwasher is an expensive model: SHP65TL5UC. I regretted that I also purchased other major kitchen appliances from this company. Dont buy Bosch!!!

Purchased new Bosch dishwasher from Lowes. Took 2 weeks to be delivered from the Lowes warehouse. When installed by the Lowes plumbers, the panel showed electrical errors. The installers called Bosch Service, service person could only say it must be installed incorrectly. Lowes replaced. Did not know you had to clean the dishes before loading the dishwasher. After the first load, water stands in the bottom of the dishwasher and stinks. Cleaned as recommended by the owners manual. I did not know you would have to wipe the insides down also. Water still stands and stinks. We thought Bosch was an excellent product until now.

Purchased dishwasher which was factory defective. According to company certified tech. leaks internally not repairable. Had to fight to get the company to take washer back. They tried to force me to take another Bosch dishwasher and I refused. Their service takes weeks to respond and I have waited over 2 months to resolve situation. I would recommend bosch to my worst enemy. I have receipts and a report from the factory certified tech.

My fridge has been off for 4 days and the Customer Service hasnt done anything for me. The temperature soars to 46 Celsius here. Its been 3 years, we bought the fridge, after 1 year, every summer something happens to it. We have been running in circles and no one has come to fill the gas in the fridge. The numbers are either not answered or the standard reply... someone will come. Biggest mistake to buy Bosch. Would never recommend it to anyone.

Do not buy Bosch if you expect a good experience with any customer service needs. At the end of 2017 I renovated my kitchen and purchased all Bosch appliances. In May 2019 the magnetron of my microwave failed. Granted, it was now out of warranty, but why the magnetron should have failed so soon was unimaginable. The Sharp microwave I replaced had worked seamlessly for 30 years. The repair cost me almost $400 (the microwave was $1200). I contacted Bosch by email and by phone and was told there was nothing they could do in consideration of this premature (my word) need for such a repair. Perhaps it might have been different if I had reported this prior to authorizing the repair (I did use the preferred repair service on the Bosch website). How was I to know that?! I told the supervisor I spoke with, as well as the customer service rep that emailed me, that they could expect poor reviews posted on as many websites as I could find. No one seemed to care. Buy these appliances at your own peril.

This dishwasher is too quiet for me. I cant hear when it is running like my old Kenmore. If it just had a tone when it started and quit I would be happy. All the buttons are hidden in the door so I cant even see those if it is on and running. Other than that it is very good.

Worst dishwasher weve ever had - does not hold many dishes as the racks are tiny. Forget about putting bowls in the lower rack, if you do you cant add plates as they bump up against each other. The lower rack falls off the track if the bottom rack is fully loaded and then you have to pick it up and try to get it back on track. The SMELL - OMG, since day one we have removed the strainer in the bottom, rinsed it and allowed it to dry in between washings - noticed an inch of water in the well at the bottom - which adds to the smell. Called repair and they simply state, Thats the design. Well let me tell you the design sucks!Never in my many, many years of owning dishwashers have I EVER dealt with a smell like this. It is embarrassing when you have company and open it as the entire kitchen ends up smelling like a TRASH HEAP! So now we buy deodorizers to keep the smell at bay, and rinse agent to help the dishwasher do its job, and detergent, and dishwasher cleaner, 4 products - unreal. Who knows maybe they are in cahoots with the manufacturers of these products (or who knows maybe they are the ones who make them - because their dishwasher SUCKS! Did I say that already?).

This is my third front loader, and without a doubt, the best. It is silent, efficient, and everything comes out clean. Only complaint would be the marks on the rubber seal. I cleaned it every time I used the machine and left the door open but still got marks.

Im 82. This is the best dishwasher I have ever owned. It loads easily, it is so quiet that we never know it’s running. Our dishes, pots and pans, and silverware are spotless. I really like the access to all the buttons. Which are on the front of the door.

Dishwasher cleans very well. I never prewash my dishes. It is quiet also. I am very pleased with it. Sometimes I overload it but it still gets all the dishes and pots and pans clean. I have had no issues and it is 10 years old now.

A few years ago we bought Bosch green dishwasher. That means it uses relatively low (below 100C) temperature to wash and dry. Thus various microbes are not killed and the dishwasher sanitized. Finally, the water which always should be in the dishwasher gets nasty smell. Who was so stupid to create such green stuff without option to use normal washing and drying temperature not the green? Do not buy Bosch as you can get something stupid like green microbe friendly appliance.

My Bosch front loader has leaked and builds a moldy buildup since day one. I wish I would have taken it back immediately. Dont buy Bosch front loaders. See picture for the rust.

Bosch does not stand behind their products. Several of their dishwashers are being recalled for a bad control panel. It can go bad and catch on fire. My dishwasher was not in the recall. However, the part went bad. It had a burnt control panel. I contacted Bosch. Sent them pictures of the control panel, the burnt portion, etc. FIVE DAYS LATER Bosch e-mails me back. Apologizes for the delay, of course. Say they are sending a repair fella out to my house. FIVE DAYS AFTER they get my e-mail, they tell me this!!! I am a female who HATES to wash dishes! How long did Bosch think I would wait till I went and purchased another dishwasher or fixed the current one?Frankly I believe that was the whole point of WAITING FIVE DAYS BEFORE E-MAILING ME! Bosch says that since the repair was performed before their authorized service guy came to look at it, they would not pay for the part! I believe that was Boschs whole point!!! I will never purchase another Bosch product. Bosch is a dirty company that does their utmost to prevent having to fix their problems!

I bought my Bosch on 3/13/2011. I began to smell an unpleasant odor a day after washing a load of dishes. It smelled like sewer. I called Bosch, they said the drain line was hooked up wrong. My husband checked and it was like they said it should be. I had the repair department from Lowes to come out. He replaced the drain hose, checked everything else and said I was good to go. He said I was using too much detergent. I did what he said about cleaning it and changed detergents and it still is smelling. I have had dishwashers for 40 years and never had this problem with any of them. Can you help me with this? I love the quietness of the Bosch, but cant live with the odor.

I really love my oven and it came with the house when we purchased it. As much as I love it, I am not sure I would spend the extra money if I had to replace it. I have had GE in the past and was equally satisfied with that performance.

When we went shopping for a dishwasher, we want that first of all got the dishes clean without rinsing and it had to be quiet. We bought a Bosch and my friends & family can’t believe how well it works. It’s fantastic. It gets everything so clean and we forget it’s running because it is so quiet. We recommend it to everyone who comes over.

Wonderful Machine. Much superior to the Bosch Axxis we replaced. Cleaner clothes, easier navigation, more program options (temperature, rinses, prewash) compact, quiet! Hope it lasts longer. Very satisfied. Highly recommend it.

I recently purchased a home that came with a 2015 Bosch dishwasher. I had Miele dishwashers for the past 20 years and a always extremely satisfied. Always cleaned well and never had any bad odor. I assumed Bosch would be similar quality. I was sadly MISTAKEN! From day 1 I noticed it did not clean nearly as well. First we started making sure all dishware was put in perfectly aligned. Never overlapping, then we began rinsing the dishes more than we ever had in the past, then we tried changing detergent, then we put the machine to the heavy and sanitize settings, still every time we unload... I have to scrub, rinse or polish the dishes, glassware or cutlery. What a pain. My sister in law complained a few years ago that she found her Bosch appliances awful, I figured she wasn’t “treating“ them properly. Now I understands what she means. In the end it is not a good product and can never be compared to Miele.

We bought a high-end Bosch dishwasher from a big box store three years ago and have recommended it to everyone we know. We always loved how quiet it worked, how clean our dishes were, and the cool features Bosch has like the third rack for silverware. However, last week it just quit working out of the blue. Upon further inspection, the Bosch-supplied junction box had MELTED, along with the wiring. A quick Google search indicated that Bosch dishwashers develop mysterious and dangerous problems after three years... when they are out of warranty. As a matter of fact, check their recall record: my dishwasher SHOULD be part of the massive recall since the power box melted (the very problem they were seeking to remedy with the recall), but Bosch Customer Service says it is not. They (falsely) told me they would cover the problem anyway, but then the day the repairman came out, told me they would not only not cover it, they would not even ORDER the part I needed until I could provide proof of ownership. When I did, then they said they would not order the part until a written diagnosis was provided by the tech (who has other house calls to make?). I shudder to think how many more hoops I will have to jump through JUST TO GET THE PART, let alone who is going to pay for it. Ive worked my way up the Bosch customer service personnel list just to get to the same dead end. Bottom line: They have a neat product, when it works. But I wish I had known at the time that its not well-made, it will not last, and they will not stand by it. Oh, and it just might burn your house down as it almost did mine. BEWARE!!!

Waiting for over 2 months for the power cord on our Bosch dishwasher to be replaced. Cannot be used due to fire hazard. Bosch rep impossible. Tried to push blame for delay on their required service rep. The serv. rep has spoken with us 4 times and is very proactive and very reliable. (Weve used him before.) He cant replace the part if its not sent to him. Weve had it with the run around from Bosch!

2015 Bosch 800 Series Refrigerator B22CT80SNS. We purchased the Bosch 800 Series 36 counter depth refrigerator in August of 2015. The ice maker failed after 18 months and we paid to replace it. On or about April 21, 2019 the gas lines went (while we were away on vacation). They are located in the walls of the unit and warranted for an impressive two years. We have had a repairman out who told us that they, in fact, cannot be repaired. Therefore, our less than four year old $3145.98 refrigerator needs to be thrown out! We contact Bosch service who is willing to replace the unit for $900 plus tax after an extensive debate. They have generously agreed to have the new unit delivered and left in our driveway. There will be no install or haul away. We must do this ourselves. Therefore we are expected to carry the old unit down 15 stairs, the new unit up 15 stairs, or pay someone to do this.There will be no compensation for the $400 of meat and groceries that we lost while away on vacation. We are being prorated on a 10 year life expectancy for an expensive, high end, appliance at the retail rate. My research shows that 14 years is average lifespan of a refrigerator. I fondly remember my 30 year old Hotpoint refrigerator growing up. I dont think anyone would have treated a consumer this way years ago. I hope that after this is submitted, we are offered a fair replacement deal. I would love to be able to write that we had a positive outcome after all. It doesnt look promising.

Bought a Bosch dishwasher. Found what I wanted and went to Lowes. Made it clear I didnt want the third rack. Said I couldnt get the one I wanted in white, it only came in stainless steel so we went up a model. Looked it up and said I couldnt get that one in white so we went up another model. So they delivered and installed it and when I looked it had a third rack. We use tall glasses and I am use to my Maytag having room for tall glasses and big cookie sheets and even gallon jugs. They dont fit so everything but glasses get washed by hand. Sorry its quiet, new so no problems but doing dishes by hand.

We got a real nice deal from Lowes on a Bosch electric range. We had been looking all over for a new one during a slight remodel. Saw the range for approx. half price - clearance - and jumped on it... Our budget (or interest) really did not include thinking high-end. The range is great, with all the bells and whistles we wouldnt have gotten otherwise - quick heating ribbon elements, convection, roasting, and warming oven features, nice black glass finish. Plus, it gets light use from us two empty-nesters. Then about 2 months ago, the glass panel on the oven door just plain fell off! (How can anyone make something that just sits there and then falls apart!?) Luckily, it didnt break. Upon investigation, wifey found a screw in the storage drawer but there are 3 screw holes holding it on via bottom brackets. Looked to me as though the other 2 screws had never been put in. Not only I, but my PhD Mechanical Engineer son-in-law, could not figure out how to get the panel back on... After fooling with it for 2 weeks, I finally bit the bullet and pretty much disassembled the entire oven door to get it back together. During this ordeal, the plastic strip on the top of the door also broke. It now awaits my precision application of super glue to fix. Havent done that yet just because Im sick of fooling with the thing. I will say that during this deal, I called the Bosch hotline for some expert advice, and the guy I spoke to was as friendly and compassionate as any of his breed I have ever dealt with. But even though we both had the same web page in front of us, he cheerfully admitted he was clueless as to how to get the panel back on. All he could suggest was replacing the entire oven door, even though he agreed that that was overkill for the problem which compared to the Bosch dishwasher we bought about a year and a half ago (i.e., now out of warranty)... well, I only thought I knew what an appliance problem was until I met the Bosch SHE3AR5XUC!! It will not drain completely. The detergent will not dispense. The dishes will not dry, let alone sanitize. It is noisy... It is a **. According to my web-based research, I can take it apart and see if something is stuck in the pump impeller, and take more apart and replace or somehow fix the detergent dispenser... Oh, yeah, thats me. Like so many other posters here, we felt pretty good about ourselves having a kitchen with so-called high end appliances. Instead, we feel as though we got suckered into thinking life would be a breeze with the wonderful Bosch stuff in our all-electric dream kitchen. I intend over the next few days to visit the big-box retailer we got our D/W from and state that the only remedy is total replacement. I doubt they will go for that. I will then go to another big-boxer and buy a new D/W. My advice to anyone who has read this far and is considering getting a Bosch anything... your life is too short and your time too valuable to roll the Bosch dice.

I have had my electric glass cooktop since 2010 and have been very pleased. Never had a repair. It has an integrated Power Start feature which heats the element quickly to the highest power and then resets it to the continuous cooking setting picked. I guess like a gas stove would be. Another great feature is the Auto Chef that works with a pan that came with it, on one element. This sensor controls the temp of the pan, heating up only when necessary and prevents burning, but does do frying!

Purchased a Bosch 500 dishwasher from Lowes in June 2020, after a few weeks something in the door broke and door when opened made a pop sound and the door fell completely to the floor! Instead of returning it to Lowes I pursued calling Bosch warranty services for in home repair. They came and replaced a rope inside the dishwasher that lowered the door. A few weeks later it broke again! Repairman came out, ordered another rope and said he would be back when part came in. Weeks later they returned and repaired it again. A couple weeks later it broke again! Repairman came and said company said to replace the rope with a roller? A couple weeks later, you guessed it, it broke again! I called Bosch and told them I wanted them to replace the dishwasher that it was ridiculously unusable! I had to wait for them to approve replacement of the dishwasher which was a few more weeks, in fact I had to call them numerous times, each time waiting an hour or more on line, then was asked to email proof of purchase which I did. Two weeks later still no response, I called again waiting over an hour on line, to be told they didnt see my email, so I made them stay on line while I resent it to them, I said I wanted to speak to management and they said no one was in the building, then I was told I would be transferred to management on the phone. After about an hour on the phone, they found my email and said I needed to wait on management to approve replacement, I said, I thought you were management, she said yes but it has to be reviewed! To try to shorten this complaint it was back I believe in October when I first called to replace this unit, it is now Jan 21 and I am still waiting. I called them today 1/9/21 and was told there was nothing on my account to update me with.