Bosch nexxt 500 plus series washer and dryer - I have had issues with balance of washer. Goes into convulsions and does not spin water at times and does not dispense enough water at other times. It really is a 50/50 chance of whether it will work appropriately. The Matching series dryer sometimes becomes so hot it burns your skin when touching clothes! Bottom line, POOR CRAFTSMANSHIP AND POOR PERFORMANCE! DO NOT BUY BOSCH.

I bought a Bosch dishwasher and it did not work since the day it was installed. The door would pop open after running for an hour. I called Customer Service at Bosch and they had repairman come to fix. After four attempts to get the dishwasher to work, they decided it was unrepairable, although CS argued with me that it was repairable! I sent in all paperwork and heard nothing. I found out that they couldnt read it, their files werent big enough to receive it, etc. After multiple calls on my part, I found out that they will replace it in 10-14 business days. I have already been without a dishwasher for 1 1/2 months. This is ridiculous! What lousy customer service. I will never purchase a Bosch product again.

My Bosch dishwasher smells. Bought at Best Buy. I see another review June 2016 a few days ago has the exact same issue. It smells no matter what I do. I wish I had not bought it. The Bosch company was kind and offered to send a technician for free, but I see other reviewers have the same issue with no solution. It just plain stinks after each wash, even after cleaning the filter after every wash, using the recommended brand of detergent pods, and paying more for cleaning fluid every couple weeks. My dishes stink, especially the glasses. When I drink, it smells like dead fish in my water glasses.

I purchased a $1,600 Bosch dishwasher with the hope of owning a top rated and performing dishwasher. Wrong! This dishwasher has been nothing but trouble. At 8 months, it leaked profusely and caused $4,000 in damage to the kitchen in my 2 year old house. I live in Florida and this caused mold, which required remediation and the replacement of a kitchen cabinet. The pain of messing up my beautiful new home in addition to the loss of use of a dishwasher for 4 months. Their insurance company did pay, but my inconvenience and exposure to the mold was not even considered. The next year, the power cord was recalled due to fires. A backorder for the part took one month. Last month, the drain pump failed and another 3 weeks of no dishwasher. All told, this dishwasher has been out of commission for almost 5 months. Bosch’s Reply is, The dishwasher is out of warranty, so take it up with your extended warranty. What about Bosch’s obligation to provide the customer with the goods that they paid for? Did I mention how rude the customer service reps are? Bosch needs to own up to their shortcomings and be fair to the consumer. Lemons happen and they need to correct the situation with a new product. Don’t hold your breath!

This is the best ever. Its quiet, good looking and cleans dishes spotless with no need to scrape. You wont be disappointed. Friends and relatives are amazed when they see how dirty they are going in and how clean they are coming out.

Dishwasher was to deliver July 11 then July 27 now Aug 10th. Tried to cancel it online but couldnt. Tried calling customer service, on hold now over an hour which is absolutely disgraceful. What a terrible company...

So here is the review after one month of Bosch Refrigerator usage. 1. Received a faulty Refrigerator. The technician who visited for the demo did not know anything about the product apart from where to store the vegetables as if we have never had a refrigerator before. Since my LED was not working and when asked the technician his answer was This fridge has no LED or any lights. Anyways called Bosch called me for the confirmation of Demo where instead complained, they sent a technician to fix it and I observed that this guy did not even know to to open the LED panel. After experimenting he was able to open but he had got some other lights which were not compatible to this fridge, 3 weeks later again a technician visited who again experimented and failed to fix the LED and left with the Refrigerator complete useless as the cooling had also stopped. Now after all this after a month call to Bosch who promised what not, We will put this on Priority, Urgent, within 24hrs. Bla bla bla. Four days today and no technician has yet visited. Overall a poor brand in terms of service. Would not recommend. Have been using Samsung for years and no complaints and also the customer support is quick and reliable.

We have a Bosch dishwasher (model SHX5AVF5UC/22) that is about 2 years old. It stopped working and I called the 800 customer support to get a repair tech. The lady I spoke to spent almost 30 minutes talking me through troubleshooting and performing a reset of the appliance. By the time we were done, it was working perfectly again. Most companies would have just had a repair tech come out and charge a bunch of money. Not Bosch. Next time we're in the market for another appliance, it is Bosch all the way. I was very surprised by the customer support and the helpful attitude from their representative.

We bought our Bosch Ascenta Dishwasher two years ago. One year and one month to the date of purchase it quit working. Called them. They came out and fixed it. Argued with me but they fixed it. One year later, same problem. Now its out of warranty and they wont fix it. Wont even really discuss with me. How can a name brand, like Bosch, not be able to build a dishwasher that will last more than one year? Or two? And when I get customer service, how can they not care? Amazing? I asked for help and they told me to get an analysis and then UPPER MANAGEMENT will determine whether they are going to help me. Crazy. Does the president/CEO of the company have to review every single case? What a joke. I will NEVER purchase or recommend a Bosch appliance again in my life EVER.

The Bosch dishwasher seemed like a good idea. Its a reputable company, right? Furthermore, it fit my dishes and glasses. However, it never dries things. It is always dripping with moisture when I open it in the morning. The continually wet dishwasher has already ruined some of my good knives and stainless silverware. The store where I bought it came out and checked it. They claim its operating as intended. The company, when I called, informed me that you MUST remove the dishes the minute the cycles finish. That means that I have to babysit the dishwasher and it has ceased to be a convenience.

Great cleaning results at minimum level. Very silent with big range due to long power line. Sometimes, if you dont press in the middle the on/off switch doesnt work (too weak, need a little more stiffness). But you adapt quick to press this wide button always in a middle position.

Extremely quiet, right size for a small family while being roomy. Racks dont adjust but no need since they are spaced well and provide several options for dish and pot placement.

We have had 2 warranty claims and repeated problems with the cleaning performance of the machine. For the past year, we have complained and Bosch blames that the poor cleaning is due to the removal of phosphates from detergents. We get a white film on glass and silverware, food left on dishes, and dishes remained greasy. We have tried all of Boschs suggestions but to no avail. We have had the machine for 3 years. Now, we are washing dishes by hand.

I did not believe that I wouldnt have to scrape and rinse my dishes before putting them in the dishwasher, but with my new Bosch I had to suspend my skepticism! It does a marvelous job! It is also incredibly quiet - there are times that if I didnt know I had started it running, I wouldnt believe that it was.

Purchased a new Bosch French door refrigerator. Two weeks later the ice maker stopped working. Called for service. Noticed the vegetable and deli drawers had frozen everything solid. Noticed all the food in the rear of the device was partly frozen. Rep came out and announced the ice maker was defective, needed to be replaced. Ordered new one. He also explained that the ice maker regulates the temp for the refrigerator. Replaced the ice maker. The ice maker constantly drips all over the refrigerator. The water and ice dispensers do not work well. Ice either comes out at a breakneck speed or not at all. Water sprays out all over the place. Very poor engineering.I still have occasional freezing in the veg drawers. Spoke to the Bosh consumer agent, she was arrogant, rude and generally unhelpful. Suggested to me I not put vegetables in the veg drawers, as they tend to freeze! I asked her if she was planning to send another device out for purpose of cooling the verges. She became even nastier. My opinion, run in another direction if you see Bosch while shopping for appliances. Also, my daughter apparently bought a Bosch side by side and hates it. Rues the day. Wish I had spoken to her first.

We bought a complete set of Bosch appliances, range, fridge, microwave, and dishwasher in 2016. Within the first year, we had a repairman come out for our ice maker on the fridge, (wasnt making ice) quick enough, thought he fixed it the first time but... he ended up coming back out a second time. We then came to the conclusion we use too much ice than the ice maker can handle for 2 adults!! (Seems odd) but ok. Fine... Now here we are, 3 years later and my range will not heat, the broiler works but the oven does not.. for appliances that are relatively new that seems really odd!!!! Ive had a Whirlpool that lasted 15 years!!! I do not think I will buy another Bosch appliance!! Ill stick with GE or Whirlpool... Tomorrow I have a repairman coming!! Can only imagine what thats going to cost!!??

I absolutely love this washing machine! It's quiet, efficient, and gets my clothes clean! I love the fast cycle as well as the extra rinse and the way it spins the clothes so well that they are almost dry! This is especially useful for clothes I plan to hang dry. A few things I noticed to improve performance and maintenance is to have a dedicated towel handy to wipe the water off the door and soak up any residual water left under the grey rubber flap around the circular opening. Water always collects there and if you don't soak this up with a towel, mold can grow over time. I also decided to add the detergent directly to the washer chamber instead of using the upper fill cartridges to avoid gunking up the interior tubes/slots that can also encourage mold growth. This was advice given to me from a relative with a similar machine. I do suggest using the slots for bleach as directed in the manual. Overall, an excellent machine! I only wish these compact machines were better priced, as they are all currently around twice the cost of a regular sized washer. (from all manufacturers) Somewhere around $600 seems more appropriate.

In 2012 we renovated our kitchen, and laundry with 9 appliance that included built in coffeemaker and range hood.The appliance are poorly made and the parts are expensive. The first to go was dryer, that repeatedly gave lint error message and would not switch on. The next was built in microwave oven at 4 years. Then the washing machine has to be replaced at 5 years. In the 7th year it is the built in double oven, after minor troubles over 2 years finally failed completely. The company is not helpful. We can not talk to their technical support since they only talk to their own select group of technicians. The spare parts are ridiculously expensive. These appliances are unreliable. Please stay away from these appliances.

We were having issues with our Bosch dishwasher, up to this point for fifteen years its been great. Bosch informed us there was a recall on that model and offered us a 30% discount on a new model. That happened in mid-February and it still has not shown (its now August 2021). We have tried to reach out and see what is going on; youre on hold for at least 30 minutes, then you speak with someone who has no idea how to track down the issue. Is this really how you want to run your company Bosch? Honestly, as pathetic a way to treat customers as one can imagine. Id cancel the order but weve already paid.

We paid $645.44 for a Bosch Microwave that doesnt work out of the box. The top of the microwave burned my husband trying to unplug it before it burned the house down. Bosch Customer Service says its their policy not to replace it with a microwave that functions as advertised, and isnt a hazard to the family. The microwave says “Made in China” on it. We paid extra for a Bosch thinking it would work. We will never do that again.

Have had 2 Bosch Dishwashers in the last 20 years, only reason for two, well we sold the 1st with the house in Florida, then when we moved to TX, gutted new kitchen, installed all new appliances and Bosch was one of them! Knock wood, never have had to have either of them repaired in the 10 years of having both! (Ten years on each BTW.)

Bought washing machine with 100 credit card, so we overpaid Bosch. Then they say it has expired after two weeks from delivery. This company will rip you off big time. Do NOT buy Bosch - ever.

I purchased a Bosch dishwasher in 2012. 2 years later, 2014, the racks had issues with the protective plastic coating peeling off the prongs that hold the dishes in place. I was able to replace both the top and bottom racks at no charge by Bosch. In 2018 the racks again had the same issue with the coating peeling off the prongs, on both the top and bottom racks. Today I was told after working with customer no service for 2 months that the racks are not covered and I would need to pay for new ones. NOT happy with the service as well as the dishwasher. To me this is a defect, not normal wear and tear. I have owned Bosch dishwashers in the past and have never had issues with exposed metal on the racks.

We used the self cleaning feature 1 time on our bottom wall oven. It exploded sending glass everywhere. I called Bosch. They were shocked and gave me a company to call to diagnose the problem. I finally heard back about a month and a half later! They were kind enough to tell me they were not going to cover it, even the repair company agreed with us. Horrible customer service!!!

I have had my electric glass cooktop since 2010 and have been very pleased. Never had a repair. It has an integrated Power Start feature which heats the element quickly to the highest power and then resets it to the continuous cooking setting picked. I guess like a gas stove would be. Another great feature is the Auto Chef that works with a pan that came with it, on one element. This sensor controls the temp of the pan, heating up only when necessary and prevents burning, but does do frying!

The inside glass on the door of my Bosch wall oven, model HBL57, cracked when I ran the self-clean for the first time. The cycle was on for approximately 15 minutes when I heard a loud pop. Fortunately, the glass was contained to the inside of the oven, but I have lost complete faith in the reliability of this product. I think the self-clean cycles in the wall ovens are fraught with problems. My previous wall oven was a GE and the electronics board gave out during the self-clean cycle, which I why I didnt buy another GE. This type of failure is dangerous and should be taken very seriously by Bosch.

We purchased a Bosch washing machine a few years ago and noticed that mold grows on the inside of the rubber gasket. We later found out that there is a class action suit for this machine. I called Bosch and scheduled an appointment and the man called in sick and did not show up. I took a day off from work for this repair and they let me know 20 minutes before he was scheduled to arrive. I told them that the next time if they do not give me sufficient notice I would send them a bill. I also told them since they were scheduling me for another day, that meant they were agreeing to my terms. The second time I took a day off they called and told me that the man did not have the part with him. I told them that I was sending them a bill and the woman told me that they do not reimburse people.

Bosch Axxis Electric Dryer- For the first 2 years the dryer worked very well. I cleaned the lint filter after every use. Apparently there is a design flaw where the lint can blow inside the machine & build up next to the heating element. The first time, the safety shutoff tripped & when I checked why the machine wasnt on anymore, discovered a burning smell. For $120 the nice service man cleaned it out & showed me the burned lint. One year later the same thing happened but the lint hadnt started burning yet. I had it cleaned out & the service guy said it would need to be cleaned every year. At $120 for 15 minutes of work, this is not tenable. One year later (today) I smelled an acrid odor. I turned off the dryer; the safety shutoff did not work this time. The smoke coming out of the dryer set off the buildings fire alarm. Im not spending another penny on this poorly designed machine, only to have it burn down my building and putting several families on the street. Bosch admits its not a good thing that the lint can easily reach the heating element, but wont admit it is a design flaw. They advise yearly servicing. I will replace the dryer with a different brand; never buying a Bosch dryer again.

If you arent an appliance repair person when you bought a bosch...you will be once you get rid of it. My Bosch dishwasher is 3 years old and has been serviced 5 times. I have had to repair it myself twice and paid hundreds of dollars in repairs by a technician. Its on its second drain pump and I am now ordering the third. I wouldnt recommend buying any bosch products. I am currently investigating purchasing another brand.

Long story short, I bought a 500 series Bosch and after 2 months it started malfunctioning. I must say Bosch Customer Services did try to fix it by replacing two computers and a pump, but it still malfunctioned. They finally replaced it after numerous calls, service calls and emails. I bought a different brand. Bosch did call me back unprompted by a call from me to see how things were going and even after it was replaced, I got a call from one of the managers about problems with a dealer refund. I found them to at least care about their customer to go out of the way to assist me. As for the product and I have had Boschs before, it was a lemon. Previous bosch dishwashers were great and my niece even has the same one I had but hers worked beautifully. After an 8 month ordeal, I dont think I would buy one again, but its only because I dont want to ever experience this amount of hassle again over anything.

I dont recommend the Bosch stackable dryer. Drying sheets is a pain since the dryer rolls them up in a ball; if you dont shake them out every few minutes, the inside stays damp. The sensor doesnt work, so you have to keep adding time to the dryer. And things take much longer to dry than they should. The dryer I have is new; I was very happy with my 15-year-old dryer and thought a new one would be an upgrade. I was very badly mistaken.

While I purchased my Bosch electric range in September of 2014 and am out of warranty, I had expected a better experience when the inner glass door shattered during the self-cleaning cycle, especially as I rarely use the oven and this was only the 3rd time I used the self-clean feature. When I called Bosch, the agent I spoke with seemed to agree with me that there must be a defect of some kind for this to happen, and she made an appointment for a technician to assess the issue at no charge to me. I may have been somewhat naive, but I was led to believe that Bosch would likely review the issue and not charge me for the repair as the damage clearly occurred due to a defect in the appliance and through no fault of mine.The technician they sent was awesome, arrived on time, assessed the problem and told me he would order the glass. As I didnt hear back from Bosch, I assumed that the agent had brought my issue to the attention of her supervisor and, since I didnt hear back, assumed there would be no charge to me. Well the technician is in my kitchen repairing my oven door and asked if Id heard from Bosch as to the charge. When I advised I hadnt, he suggested I call. I was shocked to find out that no one had made an effort to send my issue up their chain of command, nor was I able to speak with a supervisor as there was none available. The best they would offer, as the technician was already doing the repair job, was a 20% discount off the replacement glass.I also had an issue with my Bosch microwave one month out of warranty when the turntable motor stopped working. I was told I would have to pay not only for the replacement piece, but for the technicians visit, but I wasnt told that until the repair guy showed up at my door and told me that I would be seeing lots of him because they dont make appliances the way they used to. I sent him away on principle and hired an appliance repair guy to do the job - it wasnt cheaper but I couldnt get past the guys attitude.Had I known I would also be charged to repair a defective appliance, I would probably have hired the same appliance repair guy to do the job. The only thing that made this experience less horrible was the technician they sent - he was prompt, efficient and clearly knew what he was doing. I bought Bosch Appliances because everything I read indicated they were absolutely top of the line. I am severely disappointed in the product and their poor customer service problem resolution.

I needed a new dishwasher and decided to buy a Bosch because I have always thought this was a high-end equipment. I did buy the simple model that was highly-rated in Consumer Reports. The dishwasher is horrible! I have to wash the dishes before they go into the dishwasher, and sometimes when they come out, there is often what looks like soap residue on the dishes. Does the dishwasher not rinse? Pots with spillover dont get clean. Tea rings in cups dont come out. Im thinking about replacing this dishwasher!

The configuration of racks is abysmal. Can fit in about 8-9 glasses and cups combined. Can fit in NO large dishes. Silverware basket is in awkward position. Dishwasher runs for two hours and still the dishes are wet. I hate this dishwasher.

My Bosch front load machine is now 18 years old. My husband replaced the brushes 12 months ago himself with the help of a YouTube video (otherwise we would have had to get rid of it). Im impressed with its longevity. The only ongoing problem I have is that tiny bits of muck somehow enter the bowl and stick to the clothes; this particularly happens when the load is small. I then have to rewash the clothes.

Worst customer service! I had an appointment yesterday for my washer and the technician was supposed to call me the night before or morning of the appointment to give me a two hour window. My appointment was in the window of 8-12. I have taken a half day off to be there. No one called. I then called customer service at Bosch and was on hold for 25 minutes just to get disconnected. I called again and was on hold for another 25 minutes. The representative said the technician had an emergency. She put me on with her supervisor who said she was sorry and scheduled me for the next day for a window of 8-5. She said Bosch should have notified me and stated she understood my frustration and admitted over and over that this was their fault. She then states the technician would call me with a two hour window that night or the next morning. She promised I would get a call this time.Next morning arrives, yes I had to take the day off, and technician did not call the night before or morning of. I called customer service and was on hold for 30 minutes. She calls the technician, on hold for another 15 minutes, to give me the two hour window from 12-2 pm. I waiting and waiting... I then get a call close to 1:30 that he showed up and left because my building wanted to see his ID and he refused to give it to them. Ok, I get that, but why did he leave without calling me directly. Why have a call center call me?I told the call center I can let him up if he had called me directly. She said no he is not coming and wont come back. She gives me another company she has looked into that can come and fix my washing machine. I called them and they say they do not service Chicago and they are 2 1/2 hours away and they get calls from Bosch all the time and they tell them over and over that they do not service Chicago. I go down to my building to ask why they didnt call me and both the front desk and security said no one from Bosch has been there. The desk always calls if there is an issue. They cannot lie!I call customer service again on hold for 25 minutes and got disconnected. Called again and on hold for 25 minutes and finally someone gets on the phone. She says she is calling the technician right then. Im on hold for 15 minutes and then I get disconnected. I call again and on hold for 25 minutes and the rep says he has to put me on hold... on hold for another 20 minutes for him to say the technician didnt want to show his ID, so left. All this has been explained and in the notes... I said I want to speak with a supervisor, because the day prior the supervisor was very apologetic. Supervisor Ray gets on the phone. He says there is nothing he can do. Only reschedule me for November 10th-- two weeks from today or give me a third party number, which didnt work before. He was very rude and would not help in any way. He did care about all I went through and how I already took 1 1/2 days off from work.Again, the technician lied about coming, but Ray did not care. Why didnt he have someone else service my machine or yet, make him come back? He refused to do anything about. He never apologized until I said you are not even sorry. He tone of voice was awful. I asked to speak with his manager and he said there was no one above him. Hard to believe... I cannot believe how unprofessional he was. It was truly the worst customer service I have ever experienced. Ray the supervisor and the technician should not be employed by Bosch.

Purchased a new home, wanted to replace all appliances, ordered BOSCH 800 SERIES 3 refrigerator, BOSCH 800 SERIES Dishwasher and BOSCH 800 SERIES 36IN. FLAME cooktop on 8/7/20. Regret it! Regret it totally. Waited 6 weeks for the cooktop to arrive with an impressive tagline ‘Cook with precision’, but the BRAND fails to live up to it miserably. To begin with I was always struggling to cook simply because the lower flame (simmer) burners are in the front and bigger flames ones are at the back (who cooks that ways??); if I started cooking on front burners, it felt like ages to even stir fry and if I started cooking at the rear, I was falling way too over my food simmering on the front burners risking burning myself. It was like juggling and guessing which burner to use for what and finally after having burnt myself more than a few times, I figured I could only use the center one for day-to-day cooking else I was just wasting my time (in hopes of ‘cooking with precision’) and getting burnt. As if this struggle wasn’t enough, in two months’ time the right front burner started shooting flames out near the sensor, which was hitting the cooktop surface and discoloring it. It wasn’t until the stainless steel surface was fairly dark that we noticed, what was actually happening and contacted the customer service (on 12/21/20) for help only to be told (on 1/10/21) that our problem was a cosmetic issue. When we refused to agree and sent more pictures, we were told, “We unfortunately would not have any sort of troubleshooting for this specific scenario and we can only recommend contacting your local authorized servicer in order to have this matter better addressed” and referred three companies. We shared this video (**) with the customer service on 1/22/21 hoping to get a feedback from the R&D team but BOSCH’s customer service didn’t even bother to acknowledge, leave aside respond to the safety hazard this design of the cooktop poses to its users which can be serious and life threatening. Having tested Covid positive, we couldn’t call the technical support (referred to by BOSCH) until April ’21. The chap comes in looks at every nook and corner of the cooktop but could not figure out a thing in 15 mins. Then another chap comes in in a few days and tells it is the burner cap that is causing for the flames to shoot. But, he still doesn’t know why? He goes back, calls BOSCH and gets back asking if we had another burner cap? Well yes, it is just 1mm smaller in size w.r.t the one currently on the burner. Eureka! We have the wrong burner cap on and an invoice from the technician stating BOSCH will not cover this. Now, that I know of the reason for the shooting flames, I agree that it was probably a mix-up of the burner caps while cleaning. BUT, then did BOSCH put a symbol or mechanism in place to ensure that users don’t do that mistake? BOSCH expects me to compare the sizes of the burner caps each time I put them back but would not work on designing things better. Well, why? Because BOSCH is a BRAND, a BIG BRAND, that sells stuff at HIGH PRICES, built with PRECISION to work in LABS not homes.   Just now (5/5/21) ended a call with DAVID **, a supervisor with BOSCH customer service who made me realize how empty BOSCH is as a BRAND. How its an ALL-HAT, NO-CATTLE company. Politeness and courtesy, two of the basics of customer service, they are not even present in BOSCHs customer service supervisors leave aside representatives. He says, I should clean one burner at a time to avoid confusion or the mix-up. Wow! What an idea? And, why should I do that because my time is FREE and he wouldn’t spend discussing paying for the invoice because his time is money! I’m surprised that BOSCH wouldn’t cover issues that its customer service or referred authorized service providers cannot figure out in just a few seconds considering it’s so trivial and BOSCH must come across such complaints on a day-to-day basis. BOSCH not only has a bad product with hazardous design in market but also has the worst customer service I have experienced till date. BOSCH’s R&D designs cooktops to cook with precision which means cook in hours and its customer service supervisor asks you to clean one burner at a time which means clean in hours too! On top of that BOSCH’s marketing team will spam your mailboxes with appliance service plan flyers every couple of week even when BOSCH neither covers the most basic operational issues nor has an efficient team of knowledgeable customer service or technical professionals to address them timely. What a shame!

Visiting my son who has a Bosch oven. Its all digital. Not sure the model. But its a 2018 one. I tried for 15 minutes to push the off button which may not be the actual off button because it says clean on it as well. But, there are no other buttons that say off. I tried changing settings. I couldnt unplug it because the wire was not reachable. I looked up the manual online, still nothing helped. Finally, I shut off the fuses to the kitchen. Now its off. Lol. Personally, Id only buy nondigital appliances. This oven is Dangerous! Dont waste your money. My $40 toaster oven is better!

We bought a BOSCH washing machine on 7th May 2018 from our nearest dealer in Anchal, Kollam (Dist), Kerala. They delivered the product on same day evening as informed us to company executive will come within 24 hours or maximum 48 hours for installation and demo. We were waiting from 56 hours or more and none of the company executives or service person contacted us. When we called customer care and dealer they are just saying executive will come soon. You need wait again and again. If they are not able to do this simple installation & demo for new customer in timely manner, how do they handle service complaints and technical issues!!! We feel that BOSCH company is not caring about their customer service and they just want to dispose their products and they dont have any concern about service after sale. As per our experience, We do not recommend anymore their products.

Bosch 800 slide in electric range.. 5 burner. There is a major flaw with the self-cleaning feature. After two hours of the four hour cleaning cycle, an error code, E302, appears on the panel. This has happened both times the oven has been cleaned. The instructions from Bosch Help Line (nothing in the manual regarding this problem) are to turn off the electrical breaker when the error message appears for ten to thirty minutes (depending on the representative you are talking with), then turn the breaker back on. The oven will then complete the cleaning process (hopefully). Why would you have to turn the breaker off each time you clean the oven? This range cost $1799.10 + tax. A range this expensive should clean properly.

After examining the reviews on this site, coupled with my own experience, I suspect today’s Bosch products are not the quality they once were. We were satisfied with two prior Bosch dishwashers, however, two years ago we purchased an expensive new Bosch dishwasher to replace an aging one. After being gone for several weeks, we returned to find our dishwasher inoperable. Calling customer service was a frustrating experience as they could not send a certified repairman for almost a month...that’s a lot of dirty dishes. They then referred us to a local repairman who could visit a week later...perhaps they have too many repairs to perform? Today I was informed that I face a $400 repair on an expensive two-year-old machine… Inexcusable. I would not recommend a Bosch dishwasher in the future.

My daughter and son in law bought a new home 7 years ago and bought top of the line appliances. They no longer had their washer with 3 children to do laundry and the front panel cracked. They had a service man come from Midland appliance around 11 times to change this panel. My daughter and son-in-law work. So someone had to be available to let the service man in. I complained and thought it fair for inconvenience plus unacceptable poor quality of a washing machine. Bosch didnt seem to care. So this story ends with I would not purchase any Bosch appliances when I had to replace mine and my daughter has purchased the same set of course newer and it is DEFINITELY not a Bosch. Service was good from Midland but Bosch would not stand behind their name. I tried to help them as very busy parents with identical twin boys and a beautiful granddaughter.

It performed much better when new. Now we have to pre-wash everything because the dishwasher no longer removes dried-on food and sticky residue. I keep the filters clean but it is just not washing as well as it used to. Could be that hard water and non-phosphate detergents is partially to blame. Very quiet compared to others. It has rinse and hold, pots and pans, and other useful cycles. Configurable rack partitions and top shelf fold-out utensil holder offer lots of loading options. Like most average dishwashers this one does not have enough top rack clearance for tall glasses. Looks sharp with no outwardly visible controls. Stainless steel front is nice but difficult to keep clean. Pro: Still running after 10 years of daily use. Tub and racks still in perfect condition. Con: Rinse aid dispenser door no longer stays closed. Detergent door stopped latching after a couple years... fix required disassembly and cleaning. Ability to clean dirty dishes has degraded over the years.

We purchased this Bosch model brand new about 2.5 years ago. We noticed intermittent cooling problems even during the first summer of use when it was hot outside but they were intermittent and therefore impossible to diagnose. At the end of this June the freezer compartment went up to 40 degs (it was 12 hours before we noticed it because the system did not alarm as it was supposedly designed to do). A repairman diagnosed the problem as a slow low side leak requiring $1200 to repair (not including the diagnosis which was another $250). Considering its short life span, it seems to be highly likely that this was a defective refrigerator at purchase time. Technically it is 6 months out of mechanical warranty by calendar days if you compute time from purchase to complete failure. However, anyone taking an honest look at this situation would conclude that the problem causing this failure started during the warranty period and Bosch should take responsibility for repairing it. As this problem seems to be posted fairly frequently I think it should be the subject of a legal action against Bosch. At the very least I advise anyone reading it to do a frequency search for this complaint and re-think the BOSCH purchase in lieu of a more reliable product.

We purchased a Bosch double oven 4 months ago from Lowe’s. It is 2 days before Thanksgiving and it has Totally stopped working! My old GE double oven lasted 32 years. This supposedly upscale & expensive Bosch hasn’t lasted 4 months! The electrician that installed it came out today & said that it was a bad Motherboard. A Bosch repairman is coming in the AM. I am furious!

I love my new Bosch double oven! The doors are side opening (great for a short person); a telescoping rack that makes removing hot items so easy. Heating temperature is perfect and I can bake six cookie sheets at once. This was a great choice for me.

Bought a very expensive Bosch slide in range and we are extremely disappointed! First of all, the oven takes FOREVER to heat, the oven door has something happening in between the glass panels that slightly obstructs the view (happened just a year after the purchase), replaced the electrical panel which cost us $450 and now none of the burners are igniting, so well endure another repair! This is all within a five year period! Dont buy Bosch - its junk! We never had to repair our cheap Kenmores - EVER!

We have had our set for 4yrs. I hate the washer. We have tried everything we could and it about knocks you over when you open the door. Mold - maybe not sure. Smell strong, makes you sick to open it. Retired-set income. saving for a new one so we have to use.

I have a Bosch Evolution Gas Range that we have had for about 4 years. I have been quite happy with the range for the most part, except for the ongoing problem with the oven door not closing. I have done some research and it appears to be a very common problem that has been going on for years! I am extremely unhappy that such a well known company with such a good reputation would risk losing satisfied customers by ignoring this issue! Dont you understand that poor customer service can destroy that wonderful reputation? How can I, in good conscience, recommend a company that will not take responsibility for a chronic and common problem with their product? The answer is, I cant! Im very disappointed. Dont think another Bosch will be in my future if something doesnt change. All these customers with door issues should not be ignored. Do a recall and fix the problem! I rate customer service a 0.

Bosch is known for being quiet. That is very important in homes with open floor plans. I have a large center island where the back of the dishwasher is facing a living space. Because it is only about 58 db, it is practically impossible to hear it running. Furthermore, the end of cycle chime is necessary to know when to empty it. The soil sensor seems to work quite well as it will only run as long as there are soiled dishes. The water temperature gets quite hot, so I know unwanted bacteria is eliminated. Dishes always come out squeaky clean. I love the half load cycle and use it frequently. The energy and water usage is very low. I think that most people who own dishwashers think that the whole unit fills with water each time they run a cycle, and so they are reluctant to run the dishwasher. Many folks, unknowingly, use MORE water by doing dishes by hand than they would have done if they had put them on the proper cycle in the dishwasher. If the owner would read the specifications of actual water usage, they would be surprised how little water a full load uses in comparison to rinsing dishes before placing them in. I also like the fact that I can put delicate items, such as crystal and fine china, and know that nothing is going to come out damaged or cracked. The size of most regular household units will fit into a standard 24 wide lower cabinet. I also think the capacity and overall arrangement of the racks gives quite a bit of flexibility, as no two loads contain the same collection of dishes to be washed to be washed at the same time. This particular unit has a very low-profile handle and doesnt interfere with todays contemporary, clean lines in the kitchen. The handle is sturdy and feels secure. My unit is a nice grade of stainless steel, not a thin gauge that would tend to dent easily. The interior is also a food-grade stainless steel that doesnt collect unwanted odors or corrosion from the soap. If you opt for Bosch, you dont have to get a really expensive, high-end model since they are all extremely quiet and easy to use. Bosch also, in my opinion, exudes an element of high quality, even if its a low-end model. Generally, the higher end machines have options and features that most owners rarely use. I believe that Bosch is a good choice for a discriminating buyer who doesnt necessarily have a huge budget, but wants a beautiful, efficient machine that will last a long time. It is a work-horse that will bring compliments from friends and family for years to come as they have a 25 year warranty on their products.

I had purchased Bosch washing machine (Model No. WAK24168IN/03) on 18/01/2016. On 03-02-2016, I found the washing machine throwing E-18 and stopped working. It was also giving electric shock on touching. Immediately, I called the customer care and registered complaint and they provided technician within 2 days. Technician informed us that drain pump got damaged and needs to be replaced with a new pump which will be fixed on 08-02-2016. From that day to till date, we had no information on the status from Service Center. We kept calling several times and asking the update on the status. They simply gave some stupid reasons and kept ignoring our calls. Finally, they gave us the number ** of senior authority from Bosch Services who had kept awaiting us by telling that he will call and update on the status, and kept postponing the dates without giving any info on the status.I have lost my patience following up the poor and reckless customer service, as it wasted my time as well as money on the name of the brand just for a spare part. If this is the situation of service in the warranty period, then I just cant imagine what will it be after that period. I also pity on customer service who cannot give any information on the address of their Service Center. Washing machine is a very important home appliance in a daily life and we cannot waste any more time on following up people from one side with no response on the opposite side which delayed and disturbed routine planned schedule. Hence, I request you to refund the money or to do the service as quick as possible since it is already one month with no update on the status from the Service Center either through mail/phone.

Unreliable company. Offers warranties for their products that they cannot uphold. 8+ mo with a broken microwave and counting. No plan B. Management perpetually reviewing our alternate solution proposal. Cant believe we chose this brand over the others.

I would give a negative start if it was possible. My Bosch microwave began turning on by itself. I purchased it with a paid warranty. I called Bosch in early February and they set up a time for someone to fix it in early March. The Bosch repairmen came and said he fixed it, however, the issue reappeared moments after he left. I called back. They set up another appointment and the repairmen did not show up when he was supposed to (of course they never gave me any notice). I called back and set up another appointment. Of course, the repairmen never showed up. I called Bosch and complained to a manager (who was the rudest manager I ever spoke with). He set up another appointment. This time the repairmen actually showed up with the parts but then informed me that the parts they ordered wont fix the issue. So they had to order different parts.So I set up another appointment for today. Surprise surprise, the Bosch repairmen never showed up (again with no notice). In summary, during the past 5 months, I have set up 5 appointments and have had 3 no shows (without any notice). I have complained to Bosch US, Bosch UK, and Lowes. I filed a formal written complaint to Lowes. I have spent over 15 hours calling Bosch. I have complained to 4 managers to no avail. 2 managers were supposed to call me back but they didnt. I am at a loss for what to do. Now all I want is my warranty money back or a new microwave. Can anyone help me????

The washer has a beeping alarm and an error 12 directly after the warranty expired. Currently, there is a moaning sound and it takes over two hours no matter what setting you place it on to finish a load of laundry. I was just disappointed because I thought I was upgrading.

We installed this new oven last year and decided to run the self cleaning option. We did not pull the telescopic oven tray out prior to running the cleaning option. Apparently the high heat ruined the parts involved with the telescopic action. It would have been nice to have had a warning label on the tray or perhaps the dealer might have mentioned this. Im sure it indicates this in the book so Bosch is off the hook for a $250 tray. The salesman at Mahlander’s in Sioux Falls was a complete jerk about it. No more Bosch appliances for this family.

I will replace this dishwasher in my house with another Bosch as the door was damaged slightly. The machine is some fifteen years old. I install Bosch in apartments I own. I have never had to repair or replace one. I remove waste food from plates but never rinse as Bosch make a dishwasher that works!

2014 current line model. I had the dishwasher for about 25 days, pulled out the lower rack and two wheels flew off (I guess rack was out of alignment). There are 4 wheels on each side. But it CRASHED as the rack hit the door - and the DW barely had any dishes in it. The damage to the tin foil they call Stainless interior was scary. When I called Support, they said they never heard of it damaging the door and there was no recall. BUT they didnt want pictures. A second call got a rep who said they are working on the flying wheels issue. The Internet shows its been a BOSCH issue since 2009. Sure they would agree to fix it, but who wants to have a repaired $1000 DW that can so easily get damaged? It was the lack of Bosch concern that upset me the most. I just ordered a Kitchen Aid.

I owned a Bosch dishwasher which worked well for 15 years before the timer broke. I did not hesitate to purchase a new Bosch based on my prior experience. If you are thinking of buying one (MODEL SHP65TL5UC) and do not want to throw lots of money out the window and be dissatisfied, I would advise you to seek a different brand. First of all, the dishes do not dry thoroughly and come out with a weird slightly damp feeling even when using a Rinse Aid and normal cycle plus sanitize feature. I have tried to use this beefed up normal cycle with the sanitize cycle even with very lightly soiled dishes and even when the dishwasher is half full because the economy cycle gave me very damp dishes and actually wet plastic bowls. Even with the sanitize cycle which provides extra heat, the bottoms of coffee cups or bowls need to be dried with a towel. Why put things in the dishwasher if you are still drying them??Secondly, there is an ugly smell when you open the dishwasher. I took out the filter and there is about a cup of water that I was told stays at the bottom of the dishwasher at all times (just got this information from Bosch Customer Service). I run this dishwasher twice a week so this same water is just sitting there in an enclosed container for days on end so no wonder the water smells rank - and I have beautiful sparkling sweet tasting well water.How can Bosch deliver a product with such inferior design flaws? I can see from the reviews that many people are having these same problems so Customer Service cannot pretend they never heard this complaint. I intend to pursue this Bosch because I have owned this product for only two weeks and refuse to be stuck with such a bad dishwasher but poor performance with ridiculous design flaws. I guess Bosch is resting on former laurels because I would rank this as a big 0 if there was that option here.

Art Combitrim - I could not download a manual, have had nothing but trouble with it since I bought it from b&q less than 12 months ago. Would not buy Bosch appliance again.

Bought Bosch Range 3 years ago. With 55 years of cooking this is the worst stove I have ever had. Nothing works the way it should. Turn a back burner on and the front burner also gets warm. The largest burner gets too hot. The oven is worse. Cant cook anything on the bottom shelf, it burns everything on the bottom. Can only use the middle shelf but not over 350. I will never buy anything that has the Bosch name on it... Does not even desire one star.

Bosch Customer Service and Product disappointment! In June of 2017, in anticipation of our upcoming kitchen remodel we purchased a Bosch 800 Series 30” Dual Fuel Slide-in Range. Product HD18054U/C. As is often the case in remodels, there was a delay and the project wasn’t started until January 2018. The range was delivered on Feb. 27, 2018 and installed about ten days later. We experienced minor trouble when the keypad started randomly beeping. This happened within a year (early 2019) but we were told that we should unplug the stove, wait a bit, and plug it in again. This seemed to work for a time. We had several episodes but it was not a big problem to follow the “unplug” advice.The problem became significantly worse in March of this year, 2020, beeping at all hours of the day and night. We knew it would be expensive to repair it but finally called a service provider in May. I was charged a service call and the serviceman said he would order the new control panel, but added that I should contact customer service to ask if Bosch would help with the almost $800 cost that I incurred.After two calls and several replies/scans of documents to customer service, I anticipated a positive response. I was never told to WAIT to have the part replaced until I heard back from customer service. I did hear back on June 22nd. I was told that Bosch would do NOTHING. No compensation was offered. My claim was denied. I feel it is very unfair. It certainly seemed as though the “rules” changed during the game after I did everything I was asked to do, submitted all of the paperwork, etc. I am extremely disappointed in the range and in Bosch Customer Service.

Worst dishwasher weve ever had - does not hold many dishes as the racks are tiny. Forget about putting bowls in the lower rack, if you do you cant add plates as they bump up against each other. The lower rack falls off the track if the bottom rack is fully loaded and then you have to pick it up and try to get it back on track. The SMELL - OMG, since day one we have removed the strainer in the bottom, rinsed it and allowed it to dry in between washings - noticed an inch of water in the well at the bottom - which adds to the smell. Called repair and they simply state, Thats the design. Well let me tell you the design sucks!Never in my many, many years of owning dishwashers have I EVER dealt with a smell like this. It is embarrassing when you have company and open it as the entire kitchen ends up smelling like a TRASH HEAP! So now we buy deodorizers to keep the smell at bay, and rinse agent to help the dishwasher do its job, and detergent, and dishwasher cleaner, 4 products - unreal. Who knows maybe they are in cahoots with the manufacturers of these products (or who knows maybe they are the ones who make them - because their dishwasher SUCKS! Did I say that already?).

We filled our home with Bosch appliances as part of upgrade to a new home we purchase 13 years ago. First the washer smells really bad if we leave the door closed, then the dryer on/off switch is a hit or miss as it doesnt trigger it. Weve had to replace one microwave 3 years ago then the new microwave that we paid over $500, its plate broke. Can you believe the Heat plate broke in three pieces while heating up a glass of water?! We contacted Bosch who said since the microwave passed the warranty period of one year they would give a 50% discount on a new plate which still ended up costing $85.43. I would not recommend Bosch.

Just called Bosch and once again I got a remarkably rude and unhelpful customer rep. She could not be bothered telling me about two specific dryers and told me to look online. Her attitude was clearly one of not caring in the least about helping the consumer or making a sale. I would have bought a new dryer from Bosch if not for her. Not now!

Bought a Bosch SMV46G00G dishwasher, thinking Bosch would be good. My previous cheaper SMEG dishwasher, could be switched to ECO setting and left to run its long cycle whilst I went off to bed. Result? Clean dry dishes in the morning. So I did the same with my expensive Bosch washer. Result? Soaking wet dishes and machine in the morning. Ah! but it saves you energy costs, say Bosch. Thats no good to me if it doesnt do the job, is it? I could take it all down to the local stream and save even more energy and money. I expected a machine that was capable of switch and forget. Instead I have to wait until its finished before I can open the door and let it dry overnight. Poor, stupid design. Why not have a mechanism to open the door automatically after a drying time? Too difficult? I think not, it was standard design on USA machines. Recommendation? Dont buy.

I had a Bosch refrigerator for many years and was very happy. I recently had to renew the fridge and opted to buy Bosch again, however I am very disappointed in the new design. Shelves are not the right distance apart (not allowing the stacking of such things as 2 yogurt pots) thus wasting lots of space, putting a huge draw in place of a door shelf, door shelves with a cover, the freezer is much smaller than the previous even though the external dimensions are the same. The new fridge makes lots of squeaking noises. Your designers are IDIOTS. I will be looking at another manufacturer when I change this fridge.

Bought a new Bosch dishwasher, when the tech installed the dishwasher it was found to have a fatal error! This was a manufacture defect! Bosch refused to replace unit! Company recd an F from BBB!! The companys customer service was worthless, just like their warranty!! Buyers beware of buying the high-end Bosch!!! You pay high you receive very low quality!!!

After 2h 45mins on the phone and talking to 10(!) separate people with Wayfair and Bosch trying to get the dishwasher I ordered last Wednesday, that was supposed to arrive on Friday, that I then had to call to find out why it wasnt delivered on Friday, only to be told it was on a truck and could be delivered Sat, but Sat didnt work for us so the next available date was today (Wednesday - 5 days late), only for them to now tell me (after having to call back to find out why I hadnt heard anything about delivery), that there is no dishwasher until at best (!) early November!! I am APPALLED at the customer service from both Wayfair and Bosch in not stepping up to solve THEIR problem. When I called Bosch directly, they told me they couldnt talk to me and that I had to call Wayfair back (yet again). Complete runaround. Ultimately I was told that I should just cancel my order and order something else (like this was my fault!) without any offer to resolve the issue. And finally after 10 people, I still have no real sense if Bosch actually has any dishwashers in stock anywhere. While I wanted a Bosch based on reviews for quality, Im not planning on making ANY future orders. If I could give 0 stars I would. A complete waste of time and effort! STAY AWAY!!

Bosch dishwasher and slide in range - My Bosch appliances are fantastic!! Before I purchased new appliances I asked my daughters appliance repairman what he recommended. He said Bosch hands down. Its been over two years now since we purchased our appliances with no complaints.

I would NEVER recommend a Bosch dishwasher to anyone. I bought the top of the line based on previous reliability of Bosch products. What I never expected was that they would REFUSE to stand behind their warranty. My dishwasher has completed less than 100 loads in total - or about $30 a load. Not even close to value for money in my opinion. It started leaking and triggering the dreaded E:15 within 5 months of install. When a pinhole leak was discovered in the machine the certified repair tech told us he had never seen this and it was clearly a manufacturing defect. Bosch, decided not to look at it and refused to honour the warranty. Now I guess we get to work with consumer affairs. I am happy to share photos for all to see.

Yes, mine is a funny one. Like many others, I have a Bosch Nexx washing machine which was bought on 9/08 for $750.00. The door latch overheated. That is a $50.00 part. After replacing, I found that it had blown the control panel. That is a $400.00 part. Finally, the tally to fix all including labor is $600.00! Isnt that a joke? Ive been telling all my friends this funny joke. For some reason they dont laugh.

I purchased a Bosch dishwasher in February of 2012. There was a horrible odor from the dishwasher. I called their customer service and was told service repair will be done under warranty. The first appliance company came out and replaced a sensor. I was hoping that would elevate the problem. But no, the odor still emanated from the dishwasher - so foul my daughter refused to empty it. So I called again; this time using a different service company. They came out and said there was nothing wrong, and to use the Quantum detergent (which I was already doing, but Bosh customer service told me to use the powder). So needless to say, they left and did nothing. I called Bosh yet again and they told me to have it serviced. I called the same company (that was just there and said nothing was wrong) to come out yet again. This time they found the heat sensor was bad. So they came out to replace it, only to tell me they could not get this dishwasher out. I would have to call the installer. I called the installer to come out. They had no problem getting it out and charging me $170.00 to do so. My concern is that this heating element is not the real issue and I will have to have it reinstalled, pay more money and still have the horrific odor coming from the dishwasher. When I called Bosh and explained my plight, and all the time I missed from work, they said, You need to have at least 3 services done on it before we do anything. I truly dont think the heating element is going to solve the issue. Two separate components went bad and the dishwasher isnt even a year old. Isnt there some lemon law? I am frustrated beyond frustrated! Has anyone else had these issues with Bosch? If so, class action could be applied.

The platforms that the feet of the cast iron grates sit on are ridiculously small and unstable. Causing the grate to slide off the platform and toward the center of the cooktop and then any pot on top of the cooktop to also be unstable. Worst cooktop design I have ever seen. This is a simple and very basic function. I cannot believe this would be an issue. Very unsafe and unsettling. Wish I could upload a photo!

Scrapes on my brand new Bosch dishwasher. The outside is very, very delicate. I have already gotten 3 scrapes on the front panel, in just a few months. The front has no protection to keep this from happening and I now am very sorry I got this dishwasher from Lowes although it does clean the dishes very well. Not sure if I can use appliance paint to cover these up or if it will make it worse.

Washing machine less than a year old - Just dont buy Bosch appliances. Their customer service? What customer service! One appliance repair company? Really! They came out the day of the big flood, took the back of the washing machine off, took a picture and left. That was May 13th. Today is the 4th of June, 2012. He was to arrive today having called me last Thursday to set up the appointment and he called me to tell me he just opened the box and has the wrong part. Really! Now, keep in mind that I had called him three times a day for two weeks leaving messages when his mail box wasnt full. Then he finally called me back and told me he didnt get my calls. Really! I give the Bosch Company an F for complete failure!

We purchased a Bosch dishwasher 1 year ago. Within a month the door started popping open during the wash cycle. I called Bosch customer service and they set up a repair. They know there is a problem so they have a replacement kit called a latch stiffener. Well everything worked fine for the summer months when we return from our six months in Florida. I use the dishwasher another month and the same things started happening. I called customer service and talk to the same woman that I had spoken to last summer. She is very nice and very helpful and tried her damnedest to get me a replacement dishwasher. The company told her since there had only been one repair they could not replace the dishwasher that I would have to have a second repair done on it. So that is scheduled for next week but I also had her note in my account that this is the second repair on the same dishwasher for the same problem as I am now out of warranty. There are only two of us in the house so the dishwasher does not get run that often. When it does work it cleans the dishes nicely and it is very quiet. I agree the racks are not the greatest and they do fall off the track and you have to look them up to try to get them back on but that I can deal with. Running 8 minutes and having the door pop open is not acceptable.

Purchased Bosch dishwasher model # SHE3AR5UC/21 on June 22,2015. It was installed on June 26,2015. Has not worked correctly since it was installed. Thought maybe because it was new we were doing something incorrectly, so followed instructions to the tee. Still the button to switch the wash modes would not move from one to another. Would run for 3 hours or more, dishes would be soaking wet, water would remain in bottom of dishwasher causing a stale stagnant water smell. Called 800 # woman on phone, had us try to do a couple things that did not work and informed us that we needed to call repairman which we did and we have to wait until July 14th for a person to come fix it. Today is July 5th. Pay this much money for an appliance, would expect much better service. I am telling everyone not to buy one!!!

I recently moved into a new construction townhome with a Bosch Dishwasher. I immediately noticed the dishwasher had some issues and a pump ran for about 3-4 days after the cycle was finished. I called Bosch customer service and they said if they sent someone out and there was an installation vice a mechanical error I would be charged for the trip despite the dishwasher still being under warranty. I can understand that if they didnt do the installation they would not be responsible for installation issues, but charging for the trip (I cant remember the price, but it wasnt insignificant) is ridiculous when its a brand new dishwasher.How am I expected to know what the problem is? I didnt know what the source of the problem was, so I decided to wait and contact the installer. I finally got an appointment made through the installer about a month later (the repairman was actually a Bosch employee anyways). He determined the tub was cracked and not repairable. I will admit it took me about a week to send them my closing documentation from the house (proof of date of purchase), although I feel like they should have a record of sale to the builders someplace. The appointment was in mid June. It is now end of August and I still dont have my dishwasher.Bosch called me once by accident and said they would be in touch within 24 hours to confirm I was eligible to have my dishwasher replaced. I called them multiple times to see what the hold up was, they never had a good excuse (kept saying it would be 5-7 business days to verify that I was eligible for replacement). I dont know how long it takes to verify that a dishwasher is less than a year old, but apparently it takes Bosch over 2 months. What finally broke my cool and had me write this interview was my final few calls with Bosch and the installer. I called the installer and they said they were only waiting on the approval paperwork from Bosch and said they would call Bosch again to have it sent. I called Bosch again the next day and they said they would send the paperwork within 30 min.I called the installer for the, hopefully, final time today and discovered they finally have the paperwork, but they dont actually have a dishwasher for me yet and wont have one for another 3 weeks! This is absolutely ridiculous. I can put up with a lot, but the level of incompetence and amount of blame passed back and forth between the installer and Bosch is intolerable. They obviously do not stand by their product and are incapable of processing the simplest paperwork. This is actually the first review Ive ever written, I know that makes some people disregard it, but its because of their complete incompetence I feel infuriated and obligated to get this experience in writing. I didnt even use any swear words. Their product isnt bad from what I can tell, but they need to fix their customer service.

Very quiet dishwasher - I think quietest on the market. It also has a fail-safe to prevent leaking. Was easy to install - I was able to do it myself. The top row cutlery rack is also a great feature to have.

I bought a Bosch dishwasher as it was recommended by the appliance store but it has been terrible at cleaning. I had a repairman come out while it was still under warranty and he just said I needed to use different detergent. Tried that and still doesnt clean properly and continues to get worse. Their customer service says there is nothing they can do. Have given up and am buying another brand. Would never buy a Bosch again.

INVESTIGATE: BOSCHs @YOUR SERVICE (AT-YOUR-SVC) (KIRKLAND, WA) PROVIDER FOR FRAUD. FILE NO. **. My BOSCH microwave stopped working on 11/27/2017, I contacted BOSCH customer support and was recommended to schedule an appointment with BOSCH authorized @Your Service (Kirkland, WA) local service provider. The owner/technician showed-up on 11/29/2017, ran microwave for 30 seconds and created an invoice stating that Magnetron, PC board w/ inverter and Control board membrane have stopped working. I requested the technician to at least open up the microwave to check but he declined stating that he has enough (30+ years) experience to know whats going on. I paid $120 for 5 mins diagnostics and was assured that this amount will be used towards the appliance repair.@Your Service asked me to order parts directly from BOSCH. I paid $300 for all parts and received it last weekend. @Your Service was scheduled to come on 12/14/2017 for the repairs but they declined stating that they dont have time to fix it and were upset that the parts were sent directly to my home instead of their service location. They now refuse to fix the microwave. I have now scheduled BOSCH to repair the microwave on 01/02/2018. I want BOSCH to investigate the following:1) How can a BOSCH authorized service provider do the diagnosis to identify broken parts & charge customer without even opening the appliance? Is BOSCH really trying to sell & push more spare parts to customers via these 3rd party providers? 2) What are guidelines for BOSCH to authorize a local service provider? Based on my experience @Your Service (AT-YOUR-SVC) (KIRKLAND, WA) is a FRAUD company, using BOSCHs brand name for business and cheating customers. 3) How can I file a formal complaint to BOSCH management to investigate this and exclude @YOUR SERVICE from being an authorized BOSCH service provider? Happy to engage with a manager/executive to discuss this in detail.

I purchased my first Bosch appliance (dishwasher) on 6/1/17 after making note of an Installation Rebate offer from Bosch via a Bosch Visa Prepaid Card. The stated purchase date was required to be between 5/17/17 and 6/7/17, which it was. I immediately completed the rebate form even though the latest required postmark must be by 7/7/17 (over a month away). They promised reimbursement within 8 weeks and gave a website and phone number to check its status. After 4 1/2 weeks I received a typed response from Bosch saying that they were unable to process the request because it did not meet the cash register receipt requirement (not dated within the time period designated for this offer). I immediately contacted Lowes, where I purchased the dishwasher. I spoke with the manager on duty and showed him the copies of the rebated offer, register receipt, response from Bosch, etc. The manager on duty phoned Bosch rebates directly and verified that the date on the receipt was within the required date range. He told me that Bosch claimed that the month of 6 looked like a 5. We found this to be strange because it was obvious to both of us that it was a 6 for June. It was/could also be verified by the date on my charge card. If one person was in doubt, due to poor eyesight, they could of easily asked someone else or used a magnifying glass; which shouldnt of been necessary. Anyway, the Lowes manager spoke with Bosch that it was the correct date, and that they would immediately process the rebate. The Lowes manager said I should receive it within 2 weeks. After 2 1/2 weeks I checked their website for my rebate status. It recognized my information and gave me a tracking number; plus stated I had to allow more time. Two more weeks later, I had still not received it (4 1/2 weeks after the Lowes managers phone call, and 9 weeks after purchase). I checked the website again for status. This time it never recognized my name/address (even though I had also completed warranty information on 6/20/17 after 6/18/17 installation). It never recognized my tracking number that it gave me 2 weeks earlier; and when I called their phone number, it never recognized my phone number. They had now lost all of my information (or so they claimed). I (we) both thought their first excuse was inexcusable, but possibly a mistake; but after the 2nd 4 1/2 week period it gives every appearance of being a scam (intentional). I no longer believe they intend to honor their rebate offers, and just expect most consumers to forget about it, not care about it, neglect to make copies before sent in, etc.; and just pocket the savings (this time for $145).

We bought a washer dryer for £599 just a little over 2 years ago. It broke down in the 1st year, and it has been repaired by a Bosch engineer, as it was still under the manufacturer warranty. 1 month after the 2 years warranty has expired, it broke down again. Each time the problem was a broken drum. I called Bosch customer service complaining about the fact that an appliance I paid that amount of money for, has only lasted for 2 years. I was told that since the washing machine is out of the warranty, theres nothing they can do. I would have to pick up the fee for repairs. Id rather buy a new washing machine, instead of paying for the repair of one which obviously is very low quality. That is not something I was expecting from a brand like Bosch, but certainly they dont care about their reputation. I WILL NEVER BUY FROM BOSCH BRAND AGAIN as their products are really bad and their customer service is even worse. I do not recommend Bosch. Stay well away from the Bosch brand, as their products are not worth the money you have to pay for it.

We purchased four Bosch appliances in January 2011 and by November 2011, there was rust on them. Our fridge looked like someone sprayed the rust on it. It is that bad. We contacted Bosch and they sent a service person to look at it and confirmed the problem. He said that the appliances werent 100% Stainless steel because he tested it with a magnet and there was some magnetic attraction. Anyway, he then tried cleaning it per his instructions from Bosch and the rust remained. We contacted Bosch about what the service man said and then was told that the appliance were only warranted for 30 days for cosmetic defects and we should try cleaning it again. We tried cleaning again this time using a very fine steel wool. Some spots were removed but still left a residual stain but many, many spots the rust remained. We then contacted Bosch again. They asked us to send pictures and then they offered to give us 50% off replacement parts as their solution to the defective appliances we paid full price for. This is not the answer we expected from a company who sells what they call top of the line appliances.We were told that the problem of rust was because our condo is on the ocean in FL I cant believe that everyone living on coastal America has had rust problems on their appliances with in a year of purchase. Our Floridian neighbors dont seem to have this problem with other brands. Also we had purchased Bosch appliances for our CT home in 2007and have no rusting problems and we live a block from the sea. I read on rekitchen.com that Bosch warranties against rust on dishwashers. This obviously is not true. From what Ive read here, Bosch does not live up to their reputation!

The Bosch model SHV99A03/UC 14 is fabulous! It is quiet, a major advantage. Only a door spring pulley has broken in 12 years. The racks are large and easy to load. They fit all sizes of dishes and utensils. This will hold a very full load of dishes. We have the option for wood paneling that matches the oak cabinets. The door springs are strong, but the plastic pulleys are what broke. Bosch has redesigned them, so get the newer ones. They are a real challenge to replace, but there was some good video on YouTube showing how. Study first before you begin!

We purchased a Bosch dishwasher for $749 a little over four years ago. We also purchased the five-year extended warranty. To date we have changed the door which was rusting, circulation pump assembly, the control panel, and have been told that the original pump is bad now. HOWEVER, they wont pay for it because they say we have spent more for repairs than the dishwasher costs so they wont repair anymore -- yet we are still in our five-year warranty period. AND we finally, after going through the maintenance company for months and dealing directly with Bosch, got the pump sent to us. This is still not the problem! Not many more parts on this dishwasher but I would never buy another Bosch appliance. The Warranty Company sent one company to fix it for the original pump, another for the computer control panel, and a third, sent by Bosch, to check it out and none had the same diagnosis. AND IT STILL DOESNT WORK!

Bosch dishwashers are the absolute biggest pieces of junk! I spent over $800.00 on their dishwasher and it has broken down 20 times in 6 months! My cousin was going to purchase 50 dishwashers for a condo unit he is building. Guess what!? He isnt anymore! The stench from the dishes not getting cleaned is disgusting. Never, ever buy Bosch for anything! Their customer service is the WORST!!! The water does not fill leaving the dishwasher to run for over 2 hours never cleaning a single dish. I have had dinner parties and the dishwasher has not worked, (as usual) leaving myself and my guests disgusted at the mess. I will discourage every single person I know to never, ever purchase ANYTHING from this fraud company. Shame on them for making such cheap garbage!

I am contractor, build new homes for sale. Have been building and selling new homes for the past 15 years. I have never had such a horrible experience like the one I had with this company. The new stove for the new house I sold to a homeowner does not work and have been trying to get the company to send someone to fix it for the past 3 days. They have given me 5 different telephone numbers for someone to come and take a look it. Each of them will tell me, I do not know why they gave you their number for they only service what is bought from their store. The bottom line is - stay away from any appliance with name BOSCH on it. Their appliance and customer service is the worst you can think.

Bosch Nexxt 500 plus series washer - There were cracks in the housing that holds the door and now more have occurred in the door itself. I would like a new door and the housing be replaced or repaired. Why is there not a recall? I see several people with the same problem.

We had this dishwasher for 12 yrs with no problems until this month, it quit. Parts have been discontinued. The dishwasher looks brand new. All stainless steel inside. A shame it has to go to waste.

This is the second time in a little over three years that I had to pay a repairman for my Bosch gas-free standing convection range. The first time was the igniter. It cost me $197.95. Now, I had to pay $85.00 for a repair because the control panel came loose and I found out it was just taped on. I cannot believe the poor workmanship that goes into your product. I will never ever buy any of your products again and I will tell everyone I know not to buy any of your products.

The control module failed and the motor burned up on the Axxis Washer. Total repair cost was $700.00. The repair technician was shocked at the amount of soot and black carbon inside the washer body, and he commented, You are lucky you didnt have a fire. Extensive emails with Bosch finally elicited a response: Tough and have a nice day. Bosch appliances are overpriced and do not deliver the quality nor reliability they represent in their brand. I would never buy again nor recommend it to my worst enemy. Simply put, in German, with Bosch: Alles immer schiesse. Buy domestic. Its cheaper to replace a domestic unit than repair a Bosch.

The machine has no load size setting. Its a front loader so it has to be propped open or it stinks. The brand is Bosch. I inherited it. I will never own a front loader again. The time it takes to wash a load is long.

The worst customer service for a major company I have ever experienced. Major dishwasher (Bosch dishwasher) recall due to possible fire hazard and the customer service people have absolutely no urgency or information other than to tell me it takes 10 days for a service provider to get a kit to replace the cord. When I asked about sending the cord overnight, no one had any answers and told me to call back in two days.

Do not even think about buying one this companys dishwashers. Less than 2 1/2 years old it has been down for 3 weeks. In 37 years of marriage with multiple houses over the years we have never had such a bad experience with an appliance.

Nice and quiet. But without a heater, you must open the door when washing cycle finishes and there is steam coming out, so be careful. It requires Finish Jet-Dry for drying - so we wash every glass again before drinking out of it.

I thought getting a top-of-the-line Bosch dishwasher the answer to my dreams but the reality is that my glassware and cups come out with many spots on them and it does not hold a lot. It is very quiet which is good but it has a long cycle time which is not.

I have had my Bosch dishwasher for two years now. Last October (after having it for 14 months) I finally figured out what was on my dishes when I removed them from the dishwasher after running them through the cycle. IT WAS MOLD. I called Bosch, I wrote to Bosch - finally they agreed to send someone out to check out my dishwasher for which I would be responsible for paying the service fee. At first I agreed and then phoned them back and said I would not pay it as I felt the dishwasher was still considered new. They did eventually send someone out - a 19 year old boy who walked into the house knowing what my problem was. He said this happens a lot because people dont bother to clean out the food trap at the bottom of the dishwasher and the accumulating food is causing the mold. Hmmm. Well, he took my dishwasher apart and surprise! There was nothing in the trap. I did not bother to tell him that I thoroughly rinse all the dishes/silver before placing it in the dishwasher. He did not know what to say so he just said he would get back in touch with Bosch. He said possible it needed a new control board. Well after going back and forth with Bosch - and tossing out ALL my dishes, silver and glassware due to it being infected with the black mold - I was told to run it through a clean cycle using a solution. I did this and was afraid to use my dishwasher in case it came back... Well, this morning when I unloaded the dishwasher - ITS BACK! Im not even going to try again - I will go out this weekend and buy a different brand. Now my microwave that I bought at the same time - has gotten steam under the glass on the front door for the longest time. Noticed a few months ago that the plastic around the outside of the window is cracked in two places. Will I ever purchase another Bosch appliance? NEVER!

We are currently in our 3rd year with our current Bosch Oven. The fist oven was damaged internally in shipment and had to be replaced. The second oven was installed and never worked. The third worked for 2 1/2 years after which the cooktop stopped functioning. The repair estimate was $ 800.00 to $ 1500.00. When we call Bosch it appears they are focused on the dishwasher recall ....

We bought our Bosch Dishwasher from Appliances Connection 2/12/2012, it arrived on 2/22/2012. Our contractor hooked it up on 2/27/2012, he ran a rinse cycle all seemed fine. We ran our first real dishwasher load on the 27th and it kept showing an E-15 error, the dishwasher did not ever finish the first real job. We called Appliances Connection, they told us this is a Bosch problem and they must do the repair work per the warranty. We have had two repair dates with the authorized Bosch repair technician. On March 6th, the Bosch repair tech said that it must be the pump that needs to be replaced. He also confirmed our plumber had made all the correct water connections. On March 14th, another Bosch repair tech came and worked over 2 hours on the dishwasher and could not get it fixed. We contacted Bosch and discussed the problem with their associate. We requested a replacement of our new dishwasher immediately. They made it clear this was not going to happen, as it is new and they will continue to repair until corrected. This is not right! This dishwasher is a lemon. We paid $866 for this machine and almost a month later, we still have only a broken down, unusable dishwasher. (For us that is an incredible amount of money as we are both senior citizens.) Even the repair technicians were frustrated with the way they were communicated to by the Bosch technologist who was giving them instructions on how to fix the machine (they do not have a repair booklet even for their authorized repair techs). I am totally unhappy and disgusted with their service. They should not be allowed to let their customers be held hostage to a brand new, broken dishwasher. What is our recourse now? Please help me in any way to make this right. I see your box below, we cannot afford an attorney. Thank you.