Bosch nexxt 500 plus series washer and dryer - I have had issues with balance of washer. Goes into convulsions and does not spin water at times and does not dispense enough water at other times. It really is a 50/50 chance of whether it will work appropriately. The Matching series dryer sometimes becomes so hot it burns your skin when touching clothes! Bottom line, POOR CRAFTSMANSHIP AND POOR PERFORMANCE! DO NOT BUY BOSCH.

Purchased 2 dishwashers from Sears. One went to daughter. Hers broke down in first month of having it. Customer service gave us two repair companies to call. Repairman came out and had to call Bosch to have them walk through what to do in finding out what is wrong. Finally after a couple of calls, parts had to be ordered. I called customer service when I found out part was on backorder for 2 or more weeks. They explained part had just come in that day but would not go out to repair service for at least 10 days or so. I explained that she had the machine for about a month and now it is going to be out of service for that long. Customer service said they would expedite it. They would call and let us know it was on way. I had to call again because now a second or third part I didnt know about is on backorder. Has been 2 weeks and no one has let us know how things are going. Will not buy Bosch again. Customer service is pitiful. I worry my machine will break down now. Thought Bosch was a good company. I talked to so many customer service people and they didnt know what was going on. Talked to a manager and she was condescending and no help. No thanks, Bosch is worthless.

Technician are not attending the customers in time. They made us to wait days together. This is the first time I bought washing machine. All my happiness became sad with customer care. I am still waiting for the Technician to install water smoother and to get a cover.

Buy any brand appliances but not Bosch, its the worst. I bought all my kitchen appliances Bosch and I regret it, worst customer service. I had my new fridge for only 2 months and half and the ice maker stopped working. They want to replace the piece but not the fridge, I received it October 21, 2016 and broke mid January 2017. Worst brand ever, I bought the range hood too and when the installation guy opened it, was missing a part. Called and they didnt do nothing, my installer had to make the piece for it. Representatives keep repeating same thing like a robot even the supervisor, We dont replace. We fix. I feel bad for people like me who got cheated by the brand. Worst brand ever. I have extra fridge in my basement. I dont know what its brand. Had it for 9 years. Never broke and works perfect, 9 years, what a shock after 2 months Bosch fridge broke.

Monday, November 06, 2017, I received by mail the Bosch Important Safety Recall Notice - Bosch Dishwashers letter regarding potential fire hazard. The dishwasher power cord can overheat and it was suggested to STOP using the appliance immediately if you have one of the affected models. I located my model and serial number and found that my dishwasher is affected by the 2017 recall expansion! I immediately went to the Bosch dishwasher recall registration Web page. Based on the information provided and my address, I received a list (only one agency name was listed) of authorized service agents that would inspect and repair my dishwasher at no charge, along with a reference number. So far, so good! On that very same day, I contacted the repair agency, gave them the information requested and was told they will order the part, and when the part is received they will call to schedule the repair appointment, and told me that it would probably be by the end of the week. By the end of the business week, Friday, November 10, 2017, they never called. On Tuesday, November 14, 2017, AGAIN I called Bosch authorized service agent to ask for update on repair request. I was told the power cord is now expected to arrive on Thursday, November 16, 2017, and the repair will be scheduled for Friday, November 17, 2017, between 8AM - 5PM. I was also told the repairman will call me the day before, on Thursday, November 16, 2017, to narrow down the time within a two hour window for Fridays repair. On Friday, November 17, 2017, AGAIN I called Bosch authorized service agent since their repairman was a No Call, No Show. I was told that the repair has been scheduled for Tuesday, November 21, 2017 and that the part is still not in but should be in today or Monday the 20th. And, the repairman will call me on Monday, November, 20, 2017 with the time window for the Tuesday, November 21, 2017 repair. Maelynn, the service agent apologized for not calling to inform me and was not sure who even changed the repair schedule from November 16th to the 21st. Well, it is now Wednesday, November 22, 2017 and I still have NO dishwasher repaired, NO date for a repair, UNABLE to use the dishwasher, Thanksgiving is tomorrow and all the dirty dinner dishes will have to be washed the old fashioned way...by hand. Thanks Bosch for a less than stellar customer service response from your authorized service agency technicians.

If there was a way I could leave less than 1 star I would! We bought top of the Bosch range series 8 appliances and within 1 month of installation have had 3 technicians out to our house. You call the customer service team and ALWAYS get transferred to the UK as they are too busy to take the call. No one ever calls you back. The service I received at the retail end was amazing. The product experience Ive had has been literally the worst of my life. Our flexi - induction cook top ALWAYS turns off during cooking. The new pots they promised me to resolve the issue never arrived. On the odd occasion someones returned my call they havent done what they said they would. I had one great Bosch customer service person, however she has now resigned! I can only assume from the poor rating Bosch have that they genuinely dont care about creating positive customer experiences. If only Id read the reviews prior to buying a kitchen full of their products. So as I type this review my appliance still doesnt work. Perhaps Consumer Affairs can assist!

On December 2, 2019 dishwasher quit working. Called Bosch and was referred to factory certified repair company. Repairman came and looked at dishwasher on January 2, 2020. He took a look at the washer and said it had burned out the junction box just like all the recall units he had replaced. He went back to shop and the people contacted bosch about the washer. They wanted documentation like proof of purchase. We provided and heard nothing from bosch.I contacted bosch the next week and they said they had no paperwork and contacted the shop. While I was on hold, the shop sent paperwork again right away and then I was told I had to provide pictures. Contacted bosch again the next week and they said they had no paperwork even after providing case number. After 45 minutes on phone they said they might replace parts but tough luck, we paid $1000 for a washer that doesnt work and was purchased in May of 2017. Terrible Customer Service if you can call it that. I have another way of putting it but it is not suitable to be printed would not buy bosch again and will actively discourage anybody from buying.

Complaint sent in December 2016. After being on hold for 20 minutes spoke with a unconcerned/unkind Caleb ** head manager (or so I was told) of the appliance department. We have a Bosch dishwasher, where basically the upper and lower racks are disintegrating due to rust. The machine is still fairly new, and is run only with your recommended Finish products. The plastic coating on the racks appear to crack and scale off, exposing rusted/rotten metal underneath, something that does not appear to reflect the product quality one would expect from Bosch. It is frankly surprising as we thought we had purchased a quality German appliance like the many other Miele products we have in the house. The damage is on both upper and lower racks, so if I were to guess, I would attribute this to a poor/wrong coating on the steel racks. The damage is not caused by chips caused by loading/un-loading the machine. Boschs reply.. We will give you 20% off new racks as customer goodwill. When carefully ordering a product with a reputation for quality I would have expected them to have more concern when their appliances fail. Super disappointed and will not be buying or recommending another Bosch appliance in the future.

Do not buy Bosch if you expect a good experience with any customer service needs. At the end of 2017 I renovated my kitchen and purchased all Bosch appliances. In May 2019 the magnetron of my microwave failed. Granted, it was now out of warranty, but why the magnetron should have failed so soon was unimaginable. The Sharp microwave I replaced had worked seamlessly for 30 years. The repair cost me almost $400 (the microwave was $1200). I contacted Bosch by email and by phone and was told there was nothing they could do in consideration of this premature (my word) need for such a repair. Perhaps it might have been different if I had reported this prior to authorizing the repair (I did use the preferred repair service on the Bosch website). How was I to know that?! I told the supervisor I spoke with, as well as the customer service rep that emailed me, that they could expect poor reviews posted on as many websites as I could find. No one seemed to care. Buy these appliances at your own peril.

Bosch washing machine. Plenty of washing programmes. Good value for money. Quick wash is excellent. I have had the machine over ten years and would buy the same make again. Energy efficiency, brand reputation and price. Dryer would be a different purchase. I would look around and see the best one on the market so do not dry as well as others. A product that does not start to rust within the first twelve months, and no paint chipping and find out cost of spares. Some makes are expensive to repair. Very pleased with Bosch washing machine. I always get a clean wash. The one thing that does annoy me is the powder tray. This gets so black and over the years I have found weak bleach solution will clean the tray (when removed), but even this fails to stop the holes above the dispenser, becoming blocked with the black slime (caused by washing powder and plastic). I have had the unit replaced twice. I would like all manufacturers to try and resolve this problem. Rather expensive over ten years, but so far no other problems.

We purchased a Bosch dishwasher 2 years ago. We have had nothing but trouble with it. It had an interior odor from the very beginning and the smell continues to get worse, unbearable actually. We clean it regularly, wash the filters, use store bought cleaners, have tried vinegar, everything imaginable that I could find on the net. A couple weeks ago I decided to call Bosch. They sent a a service tech to the house who was there a total of 5 minutes. He looked in the dishwasher, checked the filter and the wash wand. He confirmed that the machine has an odor, confirmed that it is installed correctly and that the machine was in fact clean and well maintained. I followed up with Customer Service and was told the problem had been escalated. I was told they would respond within a 24-48 hour window. They didnt. I followed up once again and was told they would do nothing about the situation. When they said a service tech would come by, I assumed that meant they would be able to help. Sadly, it was all a waste of time. There has been nothing done to eliminate the odor and no explanation as to why the odor exists. We are currently renovating and will be replacing the dishwasher. We will NEVER EVER purchase a Bosch appliance again. This was an expensive mistake.

I purchased this Bosch dishwasher and had it installed by a licensed contractor in Sept 2015. I immediately noticed that the dishes were not clean and neither is the silverware. If you use the most powerful setting, sometimes they get clean IF I prewash everything. I find it ironic that this dishwasher is so quiet because it isnt doing the job. I would never purchase another machine from Bosch. I will go back to Whirlpool which cleaned large loads with no problems. The configuration of the racks is horrible. Cannot fit very many things in this dishwasher. I hate this dishwasher and it wasnt cheap.

3 year old ceramic cooktop has cracked in 3 different areas. No trauma or excessive use- just a retired couple that occasionally cook. Bosch will NOT even entertain accepting responsibility, will not even converse or review the complaint. BUYER BEWARE. Also, I have a Bosch dishwasher that I will never even use because it stinks, takes too long for all cycles, and doesnt do a good job. This is a replacement for the first one that didnt work properly. I will never buy Bosch again & will vigorously persuade others not to.

8 years ago we purchased a top of the line Bosch washer, dryer and super-quiet dishwasher. The washer and dryer have had regular service and small issues until year 4. Then in year 5, the plastic control panel on both washer and dryer began to crack. I have no idea why this happened other than design that did not incorporate enough strength to withstand operational stress. (We used the machines 2 or 3 times a week and did not mistreat them.) Initially this was a small issue and didnt matter. When the cracks needed to be held together to set the programs (duct tape!), I decided to contact Bosch.The service rep was polite, but the experience was unsatisfactory. The machines were out of warranty. Bosch offered a 20% discount on replacement panels, which ran into around $800, plus the installation, which they would not cover. I was shocked because I had equated German engineering with product quality. The dishwasher is OK, wonderfully quiet, but not esp. well designed for US use. I am disappointed in Bosch. The machines have pre-set cycles and are not set up for flexible use; they clean well, although the front loader washer needs to be cleaned once a month or the moldy smell is intolerable. I would guess that these products came to market a little early in the design process. I am writing this review to encourage any prospective Bosch buyers to look at (yes, Im saying this) machines made in the US. Whirlpool and Kenmore have well-reviewed machines with decent warranties (sometimes for added cost).

Our new top of the line Bosch fridge loses its programing after a power outage. We lost all our food in the fridge because we were away. After contacting Bosch we were assured this is the way the fridge is made and that this is what to expect when you purchase a Bosch fridge! This means we cannot leave for holidays, weekend getaways, etc. for fear of a power outage and coming home to a fridge/freezer full of rotten food.

We started with a Samsung, but that didnt even last a year until the motherboard went bad and would have been over 350 dollars to replace. We have this Bosch and it works great! Gets the dirtiest dishes clean, quiet, and looks great. We have had it over a year now with no problems.

I have had my electric glass cooktop since 2010 and have been very pleased. Never had a repair. It has an integrated Power Start feature which heats the element quickly to the highest power and then resets it to the continuous cooking setting picked. I guess like a gas stove would be. Another great feature is the Auto Chef that works with a pan that came with it, on one element. This sensor controls the temp of the pan, heating up only when necessary and prevents burning, but does do frying!

Model # B22CS80SNS/01 - First catastrophic failure of fridge in 2013 resulting in over $700 loss of foodstuff. Case **. Replaced ice-maker in mid-2017. Second catastrophic failure in Thanksgiving Week 2017 with over $1000 loss of food products. Case **. Contacted Bosch and was promised that they would schedule a diagnostic check on the appliance. NOTHING has been done three (3) days later. Representative Ishtiaq ** actually DECLARED TO ME THAT THE FRIDGE WAS APPROACHING ITS USEFUL LIFE OF SEVEN (7) - YES, 7 YEARS! Im now getting ready to dispose of the dishwasher. I cannot afford a $1700 fridge every 7 years and a $600 dishwasher every 4 years. Not to mention the loss of food products and having to put up with the lies and poor Bosch customer service. You have been warned.

The one star is for the quiet dishwasher purchased. It is quiet probably because it does not work. We purchased a Bosch dishwasher because it was supposed to be top of the line in dishwashers. Unfortunately, I was swayed to the quietness and not the cleanliness. The racks are designed for the number of dishes it can wash. Unfortunately, I need to wash frying pans, bowl, utensils, cups, glasses, etc. Considering that it holds so many dishes, nowhere is there a China or crystal setting. Worse yet, my load is not complete clean, even on the heavy cycle, even though I am using the recommended Finish products. There is no room for bowls, large dishes. Plastic items have a film remaining behind and pots or fry pans still have food in them and a greasy feel to them. Unless you plan to buy the most expensive Bosch model you would be better off with a less expensive model with generic racks that fit the items you cook with as well as just dishes.

Reading thru the posts is nightmarish as we are in remodeling the kitchen. One thing positive I can say if it can help is that weve had a Bosch dishwasher for over 8 years and its held its ground. Were a family of 5 and two are top athletes (i.e: eat a lot etc...) and one issue I cant remember exactly what it was about but must have been minor. Tray design would need fine tuning as they are a bit awkward to fill but, yup its been loaded tightly and then we dont expect miracles. Works silently so we start it up before going to bed - model SHU53E. Maybe newer generation of appliances is skittish and should be help on to till totally done...

12 year old double oven needed electronics replaced 6 or 7 years ago. Now two different companies have sent technicians out six or seven times and no one can repair it. Pretty much all electronic boards and touch pads replaced multiple times to no avail. lt resets itself spontaneously for date & time randomly for no reason we can figure out. What seems to be happening is the following: if we are in a cooking mode, such as sabbath mode, and the date and time resets while the oven is on, it becomes impossible to turn the oven off. When the reset screen is on pushing the off button does not change the display, and appears to do nothing. When the date and time has been reset even though the Sabbath mode is still on, the screen does not show it. Pushing the off button also does not change the display and nothing happens. It seems that we need to reset the date and time first and then turn the same sabbath mode on again and once it is on again then it will shut off.The odds of this happening during sabbath mode operation is the greatest as that mode is on for 24 hours at a minimum at a time. Although I suppose the clock could reset itself during any cooking mode. This is potentially dangerous as the oven may inadvertently be left on, and I cannot actually determine that it remains at exactly the same temperature and mode it was in before the reset happened. In fact, earlier the oven we just continue to get hotter and hotter heating up the wall around it until we turned off the main circuit breaker. We paid almost $1,000 for service. What do we do now?

There is a class action attorney interested... Bosch didnt recall their hazardous (bursting into flames!) dishwashers until a suit was filed. Similar issue here with brand new Bosch double convection oven--control panel and knobs became scalding the first time we used it. It took over two hours for the control panel and knobs to cool down. We keep it shut off at the breaker because the technician said it was just a glitch. Bosch told us if the technician says its safe to use your oven its safe to use your oven--but they refuse to warranty any damage to our kitchen (hello--our us!) if theres a future problem. Theyll just replace the oven--I guess after it burns down your kitchen. Make sure you report the problems on Consumer Advocacy site so others can be aware.

We purchased three Bosch products in December 2013: a dishwasher, and combo oven/microwave. (HBL 5750). Both the microwave and oven have malfunctioned to the point of being unusable. $200 later, we have a quote for almost $1000 to fix them, no warranty extension. Attempting to get Bosch’s attention and address what we consider a premature failure of their very expensive products has been an exercise in futility. Their representative asked for—and I provided—original documentation of purchase of these products and quote for repair. They responded by asking for the original receipt and repair quote on letterhead, despite the fact that I sent them the inside product serial tag for each item.The provenance if these products is NOT an issue, yet they continue to disavow responsibility. Contrast this to Grohe products: I called them about a failed soap dispenser and faucet, sent them the original order and my new faucet/dispenser is on their way!! What a pleasure to deal with them!! Bosch is NOT WORTH the price, they don’t stand by their products, they have terrible customer service and they are obstructive in trying to navigate their process. Don’t bother; you are better off buying domestic products. Contrast this to Grohe products: I called them about a failed soap dispenser and

Installed 12/5/2018. Unlike my friends Bosch DW, this one had a top drawer that was diabolically designed to prevent efficient loading with flatware. We called William who told us there was another drawer, and gave us a part # and price, but no free exchange. The next day we called back and ordered this “other drawer”. It arrived Friday 12/28/18. It was the exact same drawer we did not like. We called 12/31/18, and were on hold/ignore for 25 minutes, after which the CSA told us to call back on 1/2/2019. We called back and spoke with Kay **, Customer Support Representative (US/MA-CSCN9), who said there was no “other drawer” and could I get a part number from my friend? Within two days, I did get my friend’s part number, but found out from https://www.bosch-home.com/us/store/accessories/dishwashing/accessories/baskets-and-holders/... That that part is not compatible with my new dishwasher.Since there was apparently nothing BOSCH could or would do for me, I called to return the redundant part today 1/8/19. “Monica” gave me all sorts of flak about how all of this was MY fault, and that they would make no exceptions, and I could return it at my expense, and pay a 25% restocking fee on the wrong part, and even that I would have to wait 48 hours to get a return label sent to my e-mail account. Needless to say, while some lucky people have had good luck with their machines, and some may even have gotten good customer service, I was treated like trash. I now humbly vow I will NEVER willingly buy a BOSCH anything ever again.

Bosch 500 Nexxt Plus Washer - The washer smells awful. We try to clean the door gasket and leave the door open. Our towels smell awful after the first day. One out of 10 times the washer does not spin out the water, so you have to do a quick wash to get the system to spin out the water. I called the customer line and finally was routed to a person who said I need a repairman. The washer was bought in August 2008, just four years old. We are going to replace both the washer and dryer. Thanks for nothing Bosch. Dont buy Bosch washers! A no-customer service company.

Followed manufacturers instructions, bought the recommended detergents. First time every time leaves dark black scratch marks on every dish. Doesnt clean well, have to pre-rinse everything. Leaves lots of water on the glasses and I have to dry whatever it washes. After all the research I did and $800.00 later, this is the worst dishwasher I have ever had. I should have saved $450 and bought a GE or Whirlpool. Wont buy another Bosch thats for sure.

WFMC3200UC Washer NEXXT series - I believe this must be the first front loader Bosch made. If Id known at the time of purchase I NEVER wouldve paid the major bucks I paid. I think its 7 years old. My Mother has a top loader for 22 years. Beautiful, I think we replaced one part on the thing all these years. Anyway, I despise this washer. Its too small, takes almost 2 hours to cycle AND smells like mold. I have the top & back panels off to remove the out take drain tube which is visibly covered (inside) in black mold. Problem is the way its put together is like no other Bosch washer. Two weeks ago I found a video online which showed how to remove the thing and today I go to my bookmarks and NO VIDEO. Im about to throw myself on the floor and have a complete meltdown. WTF happened to the video? Ive looked for thirty minutes all over internet to no avail! Its a servicing video I know that and those are hard to come by. Help me lawd! Thought I might feel better writing this however I feel like upchucking. Thanks anyway. P.S. NEVER OWN ANOTHER BOSCH appliance EVER. Unless they paid me BIG bucks. **.

I would vote a bit higher. The dishwasher works OK but the outside stainless steel door has horrible dark gray marks coming out all over it. Some folks may not care what the outside looks like, not for the price of this dishwasher not holding up a year is ridiculous. I have a Whirlpool refrigerator that is 6 years old and no marks at all. I called and Bosch would charge starting off around $200 to just come out to fix. Nope never buy a Bosch if you care how long the product appearance will last.

I purchased my first Bosch appliance (dishwasher) on 6/1/17 after making note of an Installation Rebate offer from Bosch via a Bosch Visa Prepaid Card. The stated purchase date was required to be between 5/17/17 and 6/7/17, which it was. I immediately completed the rebate form even though the latest required postmark must be by 7/7/17 (over a month away). They promised reimbursement within 8 weeks and gave a website and phone number to check its status. After 4 1/2 weeks I received a typed response from Bosch saying that they were unable to process the request because it did not meet the cash register receipt requirement (not dated within the time period designated for this offer). I immediately contacted Lowes, where I purchased the dishwasher. I spoke with the manager on duty and showed him the copies of the rebated offer, register receipt, response from Bosch, etc. The manager on duty phoned Bosch rebates directly and verified that the date on the receipt was within the required date range. He told me that Bosch claimed that the month of 6 looked like a 5. We found this to be strange because it was obvious to both of us that it was a 6 for June. It was/could also be verified by the date on my charge card. If one person was in doubt, due to poor eyesight, they could of easily asked someone else or used a magnifying glass; which shouldnt of been necessary. Anyway, the Lowes manager spoke with Bosch that it was the correct date, and that they would immediately process the rebate. The Lowes manager said I should receive it within 2 weeks. After 2 1/2 weeks I checked their website for my rebate status. It recognized my information and gave me a tracking number; plus stated I had to allow more time. Two more weeks later, I had still not received it (4 1/2 weeks after the Lowes managers phone call, and 9 weeks after purchase). I checked the website again for status. This time it never recognized my name/address (even though I had also completed warranty information on 6/20/17 after 6/18/17 installation). It never recognized my tracking number that it gave me 2 weeks earlier; and when I called their phone number, it never recognized my phone number. They had now lost all of my information (or so they claimed). I (we) both thought their first excuse was inexcusable, but possibly a mistake; but after the 2nd 4 1/2 week period it gives every appearance of being a scam (intentional). I no longer believe they intend to honor their rebate offers, and just expect most consumers to forget about it, not care about it, neglect to make copies before sent in, etc.; and just pocket the savings (this time for $145).

I was purchased washing machine Bosch 8 kg- fully automatic- front load (WAT24463IN) from Amazon in 14 April 19 and installed in 27 April 19. First, I start from installation, at the time of installation water inlet pipe connector to tap worth Rs. 350 charged by Bosch service eng. and water tap also changed. Machine installation delayed due to shortage of length of wire plug to attach electric board from machine, purchase 350 Rs extension box due to shortage of length in plug wire. During first usage outlet water washed away in whole room, due to shortage of water outlet pipe, again purchased 250 Rs additional pipe. After usage within 04 month on dated 17 Jul 19 the power control board of machine got worse (fuse) & machine stop working. Within 04-month machine got damaged & covered the same in warranty usage, means there is no guarantee of product after warranty period of 2 years.After asking to service eng. of Bosch he is telling you want to purchase stabilizer for same, again purchased stabilizer of Rs 4000 from Bosch service eng. The compatibility of product not good, after purchase again you want to pay extra more than 5000+ for other unnecessary things. After call to Amazon customer care for extended warranty they were telling within 90 days you want purchase extended warranty for product from booking date. It means they knows the product quality to aware for providing 90 days for extended warranty period, 2 years warranty for cover & after that usage of customer for profit. This is the asset for customer by investing 30 to 40 thousand, they played after 2 years by taking much more charges for part replacement & breakdowns, this is worst strategy of Bosch to deal with customers.

Budget Heating sold and delivered to me a top-notch heat pump system at well below retail. The equipment arrived in good order and in a timely fashion. It has been installed and is working perfectly. I would recommend them to anyone that wants a good product at a good price!

I have been using Bosch Dishwashers since 1986. I purchased my first Bosch Dishwasher while living in Rauenberg Germany. Had no problem with the machine. On my return to Canada in 1993 I kept the machine, had to have a 220 line installed in house to use machine. In 2013 decided to buy another Bosch machine. I quickly found out there is a difference in quality of machines made in Germany than the ones in North America. I have had nothing but problems with my new Bosch Model SHE3ARF2UC/08 SilencePlus 50 dBA. Every month once or twice a month the machine would not drain. Saying blockage of drain. Dishes are washed off prior to been placed in machine. Problem still persisting. This is a regular problem with this machine. Time to look for another brand. Had enough of this problem. Costly.

After several attempts to repair this issue, Bosch gave us a new dishwasher. The problems with the rack have not occurred with the new unit.

We bought our Bosch Ascenta Dishwasher two years ago. One year and one month to the date of purchase it quit working. Called them. They came out and fixed it. Argued with me but they fixed it. One year later, same problem. Now its out of warranty and they wont fix it. Wont even really discuss with me. How can a name brand, like Bosch, not be able to build a dishwasher that will last more than one year? Or two? And when I get customer service, how can they not care? Amazing? I asked for help and they told me to get an analysis and then UPPER MANAGEMENT will determine whether they are going to help me. Crazy. Does the president/CEO of the company have to review every single case? What a joke. I will NEVER purchase or recommend a Bosch appliance again in my life EVER.

About a year ago, I moved into a new home and wanted a new refrigerator to match. There were other brands that had similar features that were considerably less expensive, but I assumed that the Bosch would be of a higher quality that would justify the additional expense. Recently some water spilled on the bottom shelf and some of it seeped through the crack and the front of the glass and settled on top of the stringer holding up the glass shelf between the crisper drawers. I tried to figure out how to pick up the glass so I could dry it off but couldn’t find a way. I assumed that it would evaporate and not be a problem but that didn’t happen. Instead, it collected dirt and mildew. I have again tried to come up with a way to pick up the glass so I could clean it, but gave up and called customer support.I asked the girl there if someone could give me instructions as to how to pick up the glass to resolve my problem. She asked my name and apparently checked the computer to find out that my one year warranty had recently expired. She told me that all she could do was send out a serviceman and that would cost me $129. I told her that I didn’t need a service call and just wanted someone to explain to me how to get under the glass. She again said that she would have to send out a serviceman for $129.I told her that it seemed that it was a poor design and appeared that they were intentionally trying to make money by sending out a serviceman. She said “yes”. This caught me by surprise so I asked,Are you saying that you intentionally designed it so you could make $129 by sending out a serviceman. Again, she said “yes”. I spent extra money to get the Bosch, thinking that it would be of better quality with better customer service. I won’t make that mistake again.

Our built in microwave 800 series starting having trouble about a year after purchase. The display went dim. We were told it was no longer in warranty so just lived with it. Subsequently the door broke, the fuse blew and the circuit board overloaded and failed/burned out (all out of warranty). The service person came ($200) to tell us the door being crooked from when we bought it caused all these problems because the left and right side triggers were engaging out of sync when opening and closing. The cost to repair the unit would be more than the value of the microwave at original purchase. As for a prorate on a replacement model. Its taken them 6 weeks and counting just to process that request while I continue to get voicemails that a repair person is coming back to fix it (a solution Ive repeatedly rejected as paying over $1000 to repair a microwave is nonsense). Two months of calls to Bosch support several times a week and still waiting to get this resolved. The prorate amount they have offered is a very small discount considering they sold us a lemon in the first place. Very disappointed with bosch at every step and would not recommend the product nor customer service.

Our dishwasher line broke and ruined the kitchen. Boschs warranty on their appliances have the least desirable service and not dependable products. Washing, drying, noise and energy use werent what I had expected from the reliability of this product.

My Bosch dryer is about 4 years old. A little plastic/nylon 1 part broke, and now the door will not fasten. I called Bosch, expected the price to be as high as $7-$10. Surprise - the part is $30.80! I expect more from a company that charges over $1,000 for an appliance. Very disappointed in Bosch products and in Bosch customer service. Quite angry at myself for believing a top-of-the-line appliance would be top-of-the-line performance and durability.

Bosch are terrible products and there customer service is even worse. We bought a new house and it came with Bosch appliances. After living in the house for 2.5 years the refrigerator’s water filter broke and then the fridge stopped cooling. This happened at the best possible time. I just had my second child who is now one month old child, my mother and father in-law are visiting as well as my brother and sister in-law with their two kids. Bosch only allows for factory service people to inspect the machine. On the list of 4 in my area, Palo Alto 3 dont deal with refrigeration units. I was able to get someone to come out in two days to look at this. Keep in mind when you have a 1 month old child, milk and formula must be kept cold and they need to be fed every 3 hrs. The factory tech said the problem was a leak in the coolant. He cant guarantee the fix because they cant fix all leaks, but since the fridge is out of warranty the repair will cost $900. Keep in mind I went to Home Depot and bought a fridge out of necessity for my garage, GE, $400.I asked Bosch if they could work with me on the repair or discount a new fridge. If they would Id buy Bosch and be a loyal customer. They said youre out of warranty so we wont do anything for you. Huge inconvenience factor and they just dont care about the customer.

Bosch dishwasher and slide in range - My Bosch appliances are fantastic!! Before I purchased new appliances I asked my daughters appliance repairman what he recommended. He said Bosch hands down. Its been over two years now since we purchased our appliances with no complaints.

I bought Next500 series washer/dryer and they have been nothing but problem. The washer started leaking just after a year. The washer does not wash clothes at all. The clothes are coming out dirty and my clothes are getting damaged. I have called the customer service several times, but they have been of no help. Also, I dont like the front load washer because you have to keep the door open. Otherwise, mold starts growing and it starts smelling.

We purchased this Bosch model brand new about 2.5 years ago. We noticed intermittent cooling problems even during the first summer of use when it was hot outside but they were intermittent and therefore impossible to diagnose. At the end of this June the freezer compartment went up to 40 degs (it was 12 hours before we noticed it because the system did not alarm as it was supposedly designed to do). A repairman diagnosed the problem as a slow low side leak requiring $1200 to repair (not including the diagnosis which was another $250). Considering its short life span, it seems to be highly likely that this was a defective refrigerator at purchase time. Technically it is 6 months out of mechanical warranty by calendar days if you compute time from purchase to complete failure. However, anyone taking an honest look at this situation would conclude that the problem causing this failure started during the warranty period and Bosch should take responsibility for repairing it. As this problem seems to be posted fairly frequently I think it should be the subject of a legal action against Bosch. At the very least I advise anyone reading it to do a frequency search for this complaint and re-think the BOSCH purchase in lieu of a more reliable product.

When we went shopping for a dishwasher, we want that first of all got the dishes clean without rinsing and it had to be quiet. We bought a Bosch and my friends & family can’t believe how well it works. It’s fantastic. It gets everything so clean and we forget it’s running because it is so quiet. We recommend it to everyone who comes over.

I purchased this dishwasher during a kitchen upgrade. Prior dishwashers were noisy and tend to leak over time. One nice feature of this dishwasher is its completely sealed underneath. This keeps the noise level down and of course no leaking out the bottom. One drawback is you may need a longer water inlet line because routing can only follow a predetermined path.

Yes, mine is a funny one. Like many others, I have a Bosch Nexx washing machine which was bought on 9/08 for $750.00. The door latch overheated. That is a $50.00 part. After replacing, I found that it had blown the control panel. That is a $400.00 part. Finally, the tally to fix all including labor is $600.00! Isnt that a joke? Ive been telling all my friends this funny joke. For some reason they dont laugh.

Long story short, I bought a 500 series Bosch and after 2 months it started malfunctioning. I must say Bosch Customer Services did try to fix it by replacing two computers and a pump, but it still malfunctioned. They finally replaced it after numerous calls, service calls and emails. I bought a different brand. Bosch did call me back unprompted by a call from me to see how things were going and even after it was replaced, I got a call from one of the managers about problems with a dealer refund. I found them to at least care about their customer to go out of the way to assist me. As for the product and I have had Boschs before, it was a lemon. Previous bosch dishwashers were great and my niece even has the same one I had but hers worked beautifully. After an 8 month ordeal, I dont think I would buy one again, but its only because I dont want to ever experience this amount of hassle again over anything.

Purchased a Bosch 500 dishwasher from Lowes in June 2020, after a few weeks something in the door broke and door when opened made a pop sound and the door fell completely to the floor! Instead of returning it to Lowes I pursued calling Bosch warranty services for in home repair. They came and replaced a rope inside the dishwasher that lowered the door. A few weeks later it broke again! Repairman came out, ordered another rope and said he would be back when part came in. Weeks later they returned and repaired it again. A couple weeks later it broke again! Repairman came and said company said to replace the rope with a roller? A couple weeks later, you guessed it, it broke again! I called Bosch and told them I wanted them to replace the dishwasher that it was ridiculously unusable! I had to wait for them to approve replacement of the dishwasher which was a few more weeks, in fact I had to call them numerous times, each time waiting an hour or more on line, then was asked to email proof of purchase which I did. Two weeks later still no response, I called again waiting over an hour on line, to be told they didnt see my email, so I made them stay on line while I resent it to them, I said I wanted to speak to management and they said no one was in the building, then I was told I would be transferred to management on the phone. After about an hour on the phone, they found my email and said I needed to wait on management to approve replacement, I said, I thought you were management, she said yes but it has to be reviewed! To try to shorten this complaint it was back I believe in October when I first called to replace this unit, it is now Jan 21 and I am still waiting. I called them today 1/9/21 and was told there was nothing on my account to update me with.

We purchased in 2013 a top-of-the-line Bosch dishwasher and it is worked well until about two weeks ago, when it just died. My complaint is not the unit but with the complete lack of service that Bosch offers. The unit broke and we called for service and were told at the earliest date they can give us was some 13 days in the future. However that was not to fix the unit only to diagnose the problem. Fixing the unit would take ordering the part and then coming back to reinstall it. We circumvented this problem by calling Sears who diagnosed the problem over the phone ordered the part and was able to schedule us two days before the Bosch service team with would be coming out.As I was outraged at how long this is going to take I called Bosch to complain and they basically told me that they simply do not have enough service people in the area to take care of the products that they sell. I told customer service that this was completely unacceptable and that I would write this review. Avoid Bosch products at all costs. There are others that offer much better service.Updated on 2/14/2015:13 months into owning the unit the control panel went out. We called Bosch to fix it, they told us three weeks hence a repairman would arrive to repair the unit. Instead of waiting we called Sears with whom we have an extended warranty program to cover the unit and they came out 2 1/2 weeks after we called. During the call to analyze the problem and told us they were sending us a new control unit. The day before the visit we realized that no unit had arrived at our house so we called Sears. They told us that the request for the item was denied and they would come out and analyze the problem and order the correct parts. The repair man told us that this is ridiculous, the part shouldve been ordered and waiting for him to install it. He then analyzed the problem, decided that that was exactly the correct part and ordered it and he would be there to put it in a couple of days after it arrived. Upon returning to install the part, Bosch had only sent the cover with none of the control unit inside. The second order was placed this time for the control unit, whose arrival we are still waiting for, now 3 months since the unit broke. The moral of the story is do not buy a Bosch dishwasher unless you can afford two of them, one to keep on reserve while the first one is being fixed.

New home purchase with Bosch dishwasher and I have always heard good things about them....Wrong! The rack does not connect to the door and falls out all the time...breaking dishes! I cant believe Bosch would allow this, as it is a major problem! I get angry every time I load and unload the darn thing and would never purchase another no matter how well it would clean! It does a decent job cleaning but if the dishes break, whats the point?

If you want a company that honorably stands behind its products, and has caring customer service, then DO NOT, I REPEAT, DO NOT!!!! purchase a Bosch product. Dishwasher malfunctioning and you are just out of warranty? They dont care. Paid $1500? Oh well... too bad. I purchased a $1500 Bosch dishwasher. 3 repairs to the malfunctioning salt indicator in first 22 months of ownership. Bosch would do NOTHING for us. BTW, paying more for a dishwasher does not in itself shield you from malfunctions. Moreover, our old $500 Maytag worked flawlessly for 12 years. BOSCH = Bad Overall Service Customers Have.

Let me start by saying I have lived in 2 apartments with a combined total of 6 Bosch appliances, 3 of which have failed. In my old apartment, we had the Axxis Washer and Dryer (top/bottom) units. The dryer never dried. After numerous service calls which my landlord paid for, it finally worked. The washer also leaked water extensively, causing the hardwood floor boards to come up.In my new apartment, we have the exact same washer and dryer which have worked fine. Problem? The cooktop and oven. Both failed the same exact month. The cooktop igniter would not stop clicking and the electric oven would not heat, even though it was receiving power and all else functioned. I had a technician from Bosch who came to diagnose. He knew less about ovens than he did English. Could not understand a word he said. He fussed around with the cooktop for an hour and proclaimed some part to be broken. Cost? $800. Are you for real? The cooktop NEW is $700. As for the oven, he claimed the element needed replacement. Cost? $1000. I kicked him out of my house and they still billed me $160 for the service call. Bosch, you are the absolute worst. I will never buy an appliance from you again.

Bosch service tech discovered a manufacturers defect in my new dishwasher model number SHEM63W55N. My dealer submitted the request to replace immediately. The RA paperwork took 7 weeks. After spending the morning on the phone with the seller, I was told this model is not available. When I called Bosch, the customer service informed me that they have closed the issue and that they are done. No suggestions or offers to correct the issue and no apology for their delays. I have to hope that the seller will do what is necessary to correct the issue. Would have expected better and more compassion from their customer service people. I do not recommend Bosch if you want good customer service!

While I purchased my Bosch electric range in September of 2014 and am out of warranty, I had expected a better experience when the inner glass door shattered during the self-cleaning cycle, especially as I rarely use the oven and this was only the 3rd time I used the self-clean feature. When I called Bosch, the agent I spoke with seemed to agree with me that there must be a defect of some kind for this to happen, and she made an appointment for a technician to assess the issue at no charge to me. I may have been somewhat naive, but I was led to believe that Bosch would likely review the issue and not charge me for the repair as the damage clearly occurred due to a defect in the appliance and through no fault of mine.The technician they sent was awesome, arrived on time, assessed the problem and told me he would order the glass. As I didnt hear back from Bosch, I assumed that the agent had brought my issue to the attention of her supervisor and, since I didnt hear back, assumed there would be no charge to me. Well the technician is in my kitchen repairing my oven door and asked if Id heard from Bosch as to the charge. When I advised I hadnt, he suggested I call. I was shocked to find out that no one had made an effort to send my issue up their chain of command, nor was I able to speak with a supervisor as there was none available. The best they would offer, as the technician was already doing the repair job, was a 20% discount off the replacement glass.I also had an issue with my Bosch microwave one month out of warranty when the turntable motor stopped working. I was told I would have to pay not only for the replacement piece, but for the technicians visit, but I wasnt told that until the repair guy showed up at my door and told me that I would be seeing lots of him because they dont make appliances the way they used to. I sent him away on principle and hired an appliance repair guy to do the job - it wasnt cheaper but I couldnt get past the guys attitude.Had I known I would also be charged to repair a defective appliance, I would probably have hired the same appliance repair guy to do the job. The only thing that made this experience less horrible was the technician they sent - he was prompt, efficient and clearly knew what he was doing. I bought Bosch Appliances because everything I read indicated they were absolutely top of the line. I am severely disappointed in the product and their poor customer service problem resolution.

I at first liked this washer then several problems. One, the moldy smell inside required the door to be left open to avoid a stench. I got used to that, though constantly had to wipe the gaskets out and clean the inside door and gaskets. Then a couple of years ago, 8 years after I bought it, the housing near the dials developed a small crack. I called customer service and received no satisfaction.I called again in August this year, obtained a file number for my complaint, but they wanted me to get a Bosch repair person and pay them to diagnose the problem, which was evident from the picture below, as a crack. This was not due to operator error or misuse. We are a retired couple, dont take in laundry (!) and it is kept on the first living floor of our heated and air conditioned house. I have seen other complaints of these issues online, so I know were not alone. I wish I had kept my 29 year old Maytag and replaced the pump instead of buying this set. Dont buy Bosch!

Unbelievably quiet for a dishwasher. I didnt believe it was on or had run the first two times I used it. It also does the dishes sparkling clear WITHOUT the Finish product. Just the normal dishwashing detergent. Rave all the time about it as I unload it. Dont know how many features are necessary to wash dishes. A rinse if I have new stuff, I just want to sterilize and the regular good wash. The short wash tended to leave the dishwasher smelling of food after even though the dishes were clean. This does not happen on the regular wash so I think it has to do with running long enough to get the food completely down the drain. This is the only drawback: it is not as big as previous dishwashers I have had and the bottom rack is not conducive to glasses and bowls mainly just plates. We use a lot of mugs and glasses and bowls, so I need the majority of the dishwasher to conform to placing these dishes safely in line. Sleek and beautiful. No buttons or lights showing anywhere except a reflection of the light onto the floor when its running, which lets me know it has begun. If Bosch would create a rack that could conform to different dish size and shape, this would be the PERFECT dishwasher of all time. It is amazing in terms of the lack of sound and the sparkling dishes.

I have had a Bosch dishwasher for a number of years and I have never been satisfied with it. First, it does not clean dishes, glassware and silver ware and second, it does not dry anything, including the inside of washer. I have followed all directions and use jet dry. I clean it periodically with vinegar. It is quiet! I will not buy another. I have a cheap contractor’s machine in my summer house and love it. It was cheap!

We purchased a Bosch dishwasher 1 year ago. Within a month the door started popping open during the wash cycle. I called Bosch customer service and they set up a repair. They know there is a problem so they have a replacement kit called a latch stiffener. Well everything worked fine for the summer months when we return from our six months in Florida. I use the dishwasher another month and the same things started happening. I called customer service and talk to the same woman that I had spoken to last summer. She is very nice and very helpful and tried her damnedest to get me a replacement dishwasher. The company told her since there had only been one repair they could not replace the dishwasher that I would have to have a second repair done on it. So that is scheduled for next week but I also had her note in my account that this is the second repair on the same dishwasher for the same problem as I am now out of warranty. There are only two of us in the house so the dishwasher does not get run that often. When it does work it cleans the dishes nicely and it is very quiet. I agree the racks are not the greatest and they do fall off the track and you have to look them up to try to get them back on but that I can deal with. Running 8 minutes and having the door pop open is not acceptable.

We purchased a Bosch Powerstar tankless water heater with a 10-year warranty in October of 2008 from Home Depot. At the time, the price on the water heater was $800. In September of 2012, it stopped working so I called Bosch. The first rep told me I needed a licensed person to come out and look at it before I could claim warranty on the unit. This was on September 28th. Okay, not a problem, right? Wrong! First off, they do not have technicians to send to look at their products so I had to call a plumber and I couldnt find one that could come that day. On October 2nd, the plumber shows up and after extensive arguing between Bosch and the plumber because he was told to disassemble the unit, take photographs of the inside, and send them to the Bosch tech. But first, they would have to send us the new O-rings before the unit could be disassembled, so $80 to the plumber and he left. The O-rings finally arrived on October 10th so another call to the plumber. He came out on the 12th. After 4 hours of this crap and $320, they decided to warranty the unit and said they would ship out a new one. Well, today is October 22nd and I still do not have my new water heater! I called Bosch this morning and they didnt send it out until the 18th. So now, after 25 days of no hot water, I have decided I will never buy another Bosch product in my lifetime and I hope you wont either! Very bad customer service.

Bosch Dishwasher I purchased a little more than a year ago broke. I made an appointment with Bosch Repair Service - just a visit will cost you more than $100.00. First technician who visited my house told me that I need to rewire power cables and they (Bosch) dont do it. I had it done but machine still didnt work. I called again.Second person who came to fix my machine replaced few electronic parts but machine still didnt work. I was promised another appointment that was scheduled in a couple of weeks. First technician came again, replaced more parts but machine still didnt work. Once again I was promised an appointment. At this point, something went wrong in appointment scheduling process as I was never notified. I called and was told one day that was rescheduled and once again I learned about it only by calling customer service. Its unbelievable that the company is still in business really. Huge mess. Better to go with another manufacturer.

My BOSCH DISHWASHER is a lemon. The customer service department is incompetent and their repairman broke the bracket on our handle and said to call and get a new bracket to fix it and left. When we called to get replacement piece we were told we wouldve to pay to fix it because they had no record of it being broken by their repairman. We mailed them our proof with a letter and they offered to pay for the bracket but not the repairman! We purchased a high end Bosch Dishwasher for our new home. Since then we have made over 6 complaints to their inept customer service department. There was also was a recall on this unit after we paid to replace the cord that was defective. On each call they create a new claim number and they act ignorant to the prior complaints. They are masters at avoidance and running the warranty on their appliances. When you do get them to agree to send a repair crew they send incompetent repair personnel. As to the dishwasher it doesnt clean the dishes. The glasses are always spotted and its not the water. If you want your plates clean you must rinse and wipe them before they go into the DW. The utensils have to be washed again after they come out as they have food particles on them. We have a family of 7 and the DW is run all the time. We did not have ours for a month when we called for the first service as it would not drain and the dishes were dirty. This continued to happen and they would always walk you through a series of fixes before they agree to send out the repairman. Their defect product caused a recall on the part that was causing this issue but they did not tell us until we complained after the second service call. During the 3rd or fourth service call the repairman snapped the bracket on the door handle. He said we would need to call and order the part and could not fix it after he broke it. Since then we have made complaints and sent letters to BOSCH about the bracket and the failure of the DW to clean the dishes, glasses and utensils. Their customer service department puts you thru the ringer. After requesting supervisors and no calls back when promised several times it escalated up the ladder only to be told that they would pay for the new bracket - but we had to pay for the repairman time!!! THEY BROKE IT!!! It is unbelievable to me the amount of wasted time (and money) that has been spent. They do not stand by their product... they are awful. BTW, we have owned many Bosch DWs and always recommended them - this is the first time with an issues, and its been awful!!! I will never buy Bosch again due to this!

We bought a Bosch Silence Plus 44 dishwasher less than 6 months ago (July 15) for $875; counting installation, just shy of a grand. Less than 6 months later, most of the dishes are coming out dirty and the pump sounds anemic. I first registered on the Bosch site, then contacted customer service. They did not have any access to their own database, which meant I had to repeat everything all over again. They then sent me to do my own legwork, giving me the name of one contractor 1.5 hours away. The contractor then told me they did not cover my area. Bosch doubted my word and called that contractor when I called to tell them what happened. When the contractor confirmed, they never apologized, but just gave me the names of two other contractors, and told me they could not help me schedule an appointment but I have to do it myself, and they have no way to know how long the wait may be (Those of you who are posting about 1-wk waits apparently ought to be thankful Bosch at least held your hand. As of January 2016 they are not even extending that courtesy).The first contractor I called said there will be a 3-week wait. My husband is German, and used to swear by Bosch. When we lived in Switzerland, we had Bosch appliances that worked like a charm. We inherited an old Bosch washer when we bought our house that still works quite well. Apparently the company has decided to spend down its reputation. As the Germans would say, schade (shame).

The control module failed and the motor burned up on the Axxis Washer. Total repair cost was $700.00. The repair technician was shocked at the amount of soot and black carbon inside the washer body, and he commented, You are lucky you didnt have a fire. Extensive emails with Bosch finally elicited a response: Tough and have a nice day. Bosch appliances are overpriced and do not deliver the quality nor reliability they represent in their brand. I would never buy again nor recommend it to my worst enemy. Simply put, in German, with Bosch: Alles immer schiesse. Buy domestic. Its cheaper to replace a domestic unit than repair a Bosch.

We purchased a Bosch dishwasher in August 2018. The dishwasher has been chipping my dishes (Plates, Bowls, Glasses). I finally called customer service and the technician came out today. He ran the dishwasher for 10 minutes then says he doesnt see a problem and has never heard of dishes being chipped. He places a call to some department and then concludes that no other such complaints have come in. He recommended I wash on delicate and space the dishes so they dont touch! I called customer service after he left, only to have an extremely rude rep AND manager talk down to me. Stating that they have NEVER had this complaint and its clearly something I must be doing. The manager literally shouted at me. Unbelievable! I will never buy this crappy brand again.

Let it be known, the Bosch website controls how many negative reviews can be posted. Mine was rejected when I complained about the lettering disappearing from the controls of my Bosch dishwasher. There are many non-Bosch website reviews critical of this issue. It would be suspicious if there were no critical reviews, so some are obviously allowed, but compare the 5 star and 1 star percentages to Amazons reviews. Quite a different story.

My Bosch front load machine is now 18 years old. My husband replaced the brushes 12 months ago himself with the help of a YouTube video (otherwise we would have had to get rid of it). Im impressed with its longevity. The only ongoing problem I have is that tiny bits of muck somehow enter the bowl and stick to the clothes; this particularly happens when the load is small. I then have to rewash the clothes.

Very pretty piece of Appliance. Very efficient and quiet. Love the delay cycle so can set it for later times when hot water can be spared. Dishes come out perfectly clean. Bit pricey but worth it. I have other brand names but none compare to the clean dishes provided by Bosch.

Have had the refrigerator two months and am happy with it. It's so quiet I almost don't notice when it's running even when I'm in the kitchen. The lighting is good on the interior,adequate in the freezer although the bottom drawer is a little dim. Love the layout of the upper space and flexibility with retractable shelves. Items are easy to see and accessible.The depth of door shelves are great with the exception of the two bottom shelves which are so narrow that they will only accommodate small items, (like hot sauce). As other reviewers have noted, the ice maker is painfully slow so plan ahead. I find the ice maker has a very high pitched hum that is annoying so I make ice then turn the ice maker off until needing ice again which works for us. Love the controls, very easy to use and read and the refrigerator responds quickly to a change in temperature. I'm really picky, did my research before buying, and am really happy with this refrigerator.

After extensive research on the best dishwasher on the market we found that it was Bosch. We purchased one on 1/30/16 from Sears. Upon delivery they told us that the fact that we were told and there was a sign on the dishwasher we bought that we would get a supply of Finish dishwasher tablets that it was a mistake. I was told to call and deal with Bosch on it did not get anywhere with it. Sears had to come back because it was not hooked up properly before I could actually use it. After getting it hooked up it worked good for the few months we used it. We are only in the property it was installed in a maximum of 5 months. The dishwasher began giving us an E20 code and when we looked it up online it said pump or motor problem. I called for service first at Sears and was told it would be 2 weeks at least before service. Called Bosch and they gave us a number and was told the same thing 2 weeks at least. Went online to chat with Sears and was told that the pump and motor had at least a 2 year warranty. Today repairman came said the pump is bad and that the warranty would not cover. They told us to call Bosch directly to talk to them and have been trying all day but cannot get anyone to answer. I am put on hold saying I will be helped by next available person and stay on hold but eventually I am cut off. Frustrating. This dishwasher cost way more than others but we were willing to do it thinking it would be the last one we buy. After hardly using it we are told repair will be between $400 and $500. It is not acceptable. Hopefully eventually someone at Bosch will answer and take care of us but cannot continue calling week after week. It is already going on 3 weeks without the dishwasher we only use a few months anyway.

Our Bosch is perfectly silent while it washes. It reliably does a very good job of cleaning everything. Our only disappointment is that a spring mechanism came loose in the door causing it to flop down.

Only place in the country that would sell me a Bosch system direct. Thanks! Shipping was fast, unit arrived in perfect shape. Can't comment on the system yet but feature wise it beats everything else for the price.

I knew Bosch was a top brand for dishwashers. The operation buttons are only visible when door is open. I like that it has various running times to use. First time I used the dishwasher, I thought it was not working but it was. It was just that quiet I will always buy Bosch. Maybe a few extra dollars but well worth it.

Our Bosch dishwasher is only 5 years old. It was working great until the other night. We put it on just before going to bed. When we got up in the morning, there was a terrible burnt electrical smell in the house. The outside of the dishwasher was black around the control panel and the inside was fried. Looks like we had a small electrical fire. The breaker wasnt tripped. It has scared the absolute ** out of me. Has anyone else had this problem? We never overload our dishwasher and clean the filters regularly. Our house could have caught on fire while we slept. Im wondering if anyone else has had something like this happen to them? I would like to report this incident to Bosch, not because I am looking for payment, but to try to prevent this or something much worse happening to anyone else.

We bought front loading washing machine 5 months with extended warranty. After buying fully loaded though expensive machine facing same problems repeatedly and at the time of buying they hide so many points about machine. Engineer visit takes so many days. No quick service will be given to us after requesting for emergency. Its just a brand name. Nothing special in machines.

Bought both a Bosch Hedge trimmer and a Pressure washer with some money I had been given as a present. I, like many other people, had been brainwashed into thinking that German products were the best and that by buying Bosch, Id be buying a good product. Firstly, the Hedge trimmer seemed ok, used it once or twice until the third time it seized up and refused to work. I took it back to the shop I bought it from and was given a new one. That one too, seized up and blew the RCD in the house. The internals had fallen to pieces (cheap plastic). I took that back and got a Black and Decker instead. Worked brilliantly, and still does ten years on! Pressure washer next. Used once. Seemed ok. Not brilliant but average. Used a second time and the lance fell to bit spraying me in the face!!! Cheap and nasty plastics! Took it back and was given another one. Motor failed on that one after 2 months of average usage! Bosch? CRAP!

I have bought several Bosch appliances. I’ve had less than desirable performance from them. Finding someone that will service a Bosch is impossible. I had a refrigerator stop working and they just let me know it was my tough luck that they couldn’t come for a service call for two weeks. The repair service in Birmingham was very unprofessional and seemed not to care. I will not buy another Bosch appliance.

Bosch 800 slide in electric range.. 5 burner. There is a major flaw with the self-cleaning feature. After two hours of the four hour cleaning cycle, an error code, E302, appears on the panel. This has happened both times the oven has been cleaned. The instructions from Bosch Help Line (nothing in the manual regarding this problem) are to turn off the electrical breaker when the error message appears for ten to thirty minutes (depending on the representative you are talking with), then turn the breaker back on. The oven will then complete the cleaning process (hopefully). Why would you have to turn the breaker off each time you clean the oven? This range cost $1799.10 + tax. A range this expensive should clean properly.

I used to be a happy Bosch customer. I had a Bosch dishwasher for 10 years and liked it so much that I even recommended Bosch to my friends. Last year I bought a 500 DLX model. From the beginning I could see that the new machine did not clean my dishes as well as the old one. I have done everything the manual suggests and I am still dissatisfied with the performance. When I called Customer Service today the woman was not at all helpful, especially when she saw that I am two months past my 1-year warranty. I strongly object to the warranty starting when I purchased it. It was installed on Jan. 22, 2015, so it has been in use less than a year. It looks like I am stuck with an inferior appliance and I will not recommend this brand to anyone ever again.

I am in the middle of looking for appliances for my new kitchen. I find myself in awe with what everyone has to say about very expensive appliances that the companies refuse to do anything about. My question is how do they get away with this? It is very discouraging and there should be a way to make these companies responsible for their products and not the loss of the consumers. I have a Bosch dishwasher that hasnt worked for over 1 year because they dont make the part any longer to fix it. What is that all about?

Bosch Silence Plus Dba Dishwasher: Piece of junk. Its very, very quiet. Cleaned beautifully for about 6 months. Now it barely cleans anything even though the filter and catchall are completely clean. Sometimes the container holding the cleaning tablet wont even open! STAY AWAY, they are not what they used to be.

Purchased new Bosch 800 Series dishwasher (Model #SHE68T55YC/01) on 7/26/13, replacing 15-year-old Bosch dishwasher. Now, the lettering on the fascia panel is coming off--DELAY gone completely--out of warranty according to Bosch Customer Service. New fascia panel cost $73.00 plus cost of technician to come out to replace (which the rep neglected to tell me after taking all my info. I just happened to ask before hanging up.) Ridiculous. A little tacky but I have used a permanent marker to mark controls.

Very unhappy with Boschs customer service and ability to order a part in a timely manner. The estimated delivery time for when I ordered in February was pushed back first for March, then April, and now May. That is 3 times already and I am still waiting for something I already paid for via credit card. In this rate will I ever get this part? When I requested an explanation, I was given a standard reason that it was due to manufacturing problems and could not even reassure me that I would get this part. While I understand the consumer supervisor I spoke with had no information to assist me further, this individual was very rude and unsympathetic which didnt help with my level of frustration. There is no reason for a part to take more than 3 months to be delivered, especially if Bosch is supposed to be a high end product. If there is such a demand or difficulty getting this replacement part then clearly there is a problem with inventory or perhaps it is a design flaw they are not willing to admit with the product (dishwasher panel/handle crack). They offered to refund me for the order since I was so unhappy, but how does that help in getting a problem fixed and having the ability to use my dishwasher properly, a dishwasher if it had the part would function properly? At this rate I do not trust nor believe that this company will send me my part. Sadly, they are the only ones who can get this part, which puts me in position where I have no other choice but to wait for them to deliver who knows how long. Very frustrating. Based on my experience, I will think twice before purchasing another Bosch product in the future.

SuperSilence 42 dBA (Model SHX7ER55UC/50) - We have had this dishwasher about 2-1/2 years, so it is beyond warranty for this problem. The dishwasher has performed well despite a recall to replace the power cord. Now, however, the plastic caps at the ends of the door handle are cracking and breaking off. Their authorized dealer/rep wants a $90 service charge to replace in $20 parts. They knew exactly what we were talking about, so I suspect this is a well known Bosch problem. Bosch customer service is stonewalling us. Its a small thing compared to most of the other complaints on this website, but Bosch should understand that it is enough to make us go elsewhere for our next dishwasher.

The grates on the range have a plastic coating on them and they scorch. I call this a defect and they should replace them, but they want to sell me new grates that they cannot tell me what kind of material they are made of. First of all they should replace the grates for free, why put some material that does not hold up to fire on the grates, and second why would they not be able to furnish me with information on the new grates as to the material they are made of and if they have the same plastic coating on the grates. Why would I want to buy the same junk so it can be an ongoing sale?

Just bought an entire kitchen of Bosch appliances. Microwave. Range. Refrigerator. Dishwasher. Biggest and most costly error Ive made this year. The refrigerator was delivered WITHOUT HANDLES. And no grill. Whoops, what? You wanted HANDLES?? The display, as mentioned by another, does NOT illuminate despite what the directions say. The interior is very cheap feeling... much worse than the two year old Frigidaire its replacing. Call to customer service yielded attitude, deflection and excuses. Pass the buck. All at my expense. Referred me back to the dealer (you know, because the dealer is the one with bad QC). They want me to take ANOTHER day off work to meet someone to deal with their product inadequacies. Wouldnt take it again if it was free.

It worked for about 4 months. Then it stopped. Waited 10 days and Bosch repairman found small pieces of food in dishwasher and cleaned it - not warranty (owner fault). Said it worked fine and left. Tried to start it and found it didnt work. Waited 10 days. Bosch repairman returned; found more tiny bits of debris and blamed it on that. Surreptitiously replaced power source. Gave me second lecture about how no debris of any sort can ever go into machine. Machine worked for 2 washings and then broke. Waited 10 days. Bosch repairman returned and found more debris (2 tiny pieces of tea leaves, 1/10 of small fingernail and one small plastic filament about the same size). Same lecture. Replaced replacement power source. and left. Has worked fine once.I am left with the definite impression that the Bosch dishwasher is too delicate to be used as a dishwasher - that all items being dish-washed must first be washed by hand. So the dishwasher turns out to be an odd cabinet for storage. I am elderly and the bits found by the repairman would not be seen by me in any event. I am also left with the possible impression that the power source was broken at every step and the dance I was put through was designed to have me pay a $189 charge upfront, although it should have been covered by warranty all along.

After only 24 months our convection microwave was chronically broken, even after four repairs, for the SAME problem! On the last repair the Bosch technician told me the problem is the design of the door and the micro switches. The local Bosch is no help and they just keep sending out techs to fix the same problem. Each time we had to wait many weeks to get an appointment, so the outcome is that in the past 4 years our oven has not worked for 7 months!

Our Bosch built in micro convection oven was purchased December 2015 and have extended warranty but has not worked since August and have 15 documented calls to Bosch, Bosch extended warranty as well as service company that has made 5 home visits and it still does not work. When you call expect extended waiting and transferring etc but no one can make a decision, I expect to be taking legal action for their stupidity, I suggest doing your homework before purchasing any of their products.

Bosch, a German company known for their engineering, engineered a three-piece door handle for their refrigerator. The handle consist of an elongated handle that is attached to the door by two small plastic pieces; one at the top of the handle, and one at the bottom of the handle. The small plastic piece that attaches the bottom part of the handle to the door cracked dislodging the bottom support for the handle. I ordered the replacement part from the retailer and was told that the whole handle had to be bought. A $.50 piece of plastic cracks and Bosch expect the consumer to replace the whole handle; estimated replacement, $125-$150. Bosch Customer Service suggested that I pay for a service call to see why the $.50 piece of plastic cracked.

Recently bought a new Bosch refrigerator 12 days ago. The fridge is not cooling or maintaining temperature. Service technician came to check but didnt have a thermometer. Gave an unsatisfactory reply that the compressor heating up and left. The problem continues. The technical support provided and the Bosch Refrigerator very unsatisfactory.

We purchased our 800 Series from Lowes. I wish I had returned it. The wheels on the lower rack were poorly designed (product manager should be fired). If there are any dishes in the lower rack, you cannot pull the rack out. Its frustrating to struggle with this everyday, and with the price we paid, I really expected a better dishwasher. I have called customer service three times. They have been no help - instead, they wanted to send out a service person. (Can you fix bad design?) The last agent said, Oh, we have a fix for that now - has anyone offered to send you the fat wheels. The wheels were not wider, and they were not a fix. The rack constantly gets rolls off track and gets stuck inside the dishwasher.So - if youre going to purchase any Bosch at all - you might want to try putting a few plates into the bottom rack and see if it pulls out. This one bad design feature overshadows the third rack for silverware and any other nifty features. If you cannot get the most important design right, the rest do not matter. Oh, and you must thoroughly prewash your dishes as this 800 Series cannot do the job on its own.

A lot of time and $$ spent trying to purchase a new motor control module. Not Available! Anywhere. Sent mine out to be fixed - not able - parts not available. We now have to throw out a perfectly good washer and dryer stackable unit (3 yrs old) because of the part. Has anyone else had this problem? What a waste of money! (let alone the environmental aspects). Off to spend $2,000.00 - not on Bosch!!!

We remodeled our kitchen/dining room last year. Bought a Bosch dishwasher. Absolutely love it! The quietness, the efficiency and its beautiful! A little more money than other brands but definitely worth the quality.

Its the worst mistake my wife and I ever made, buying a Bosch dishwasher! It has never cleaned dishes from day one. You have to put 1/3 of the dishes back in or wash by hand. This was a very expensive dishwasher. We would never buy a Bosch product again.

Washer front load - How can I clean the mildew off the ring on the door? I feel like the clothes are not clean when I see the mildew on the rubber part that closes the door. I dont want to ruin the rubber by using Clorox or alcohol wipes.

I dont recommend the Bosch stackable dryer. Drying sheets is a pain since the dryer rolls them up in a ball; if you dont shake them out every few minutes, the inside stays damp. The sensor doesnt work, so you have to keep adding time to the dryer. And things take much longer to dry than they should. The dryer I have is new; I was very happy with my 15-year-old dryer and thought a new one would be an upgrade. I was very badly mistaken.

BEST dishwasher ever owned. It's under the counter dw. The noise level is you don't hear it at all! Stainless steel inside 2 racks adjustable everything for all dishes, pots and pans, cookie sheets, everything. 2 compartments (can be removed) for silverware. 1 rack above for long handled and wooden etc utensils. Best part is cleaning. Pull out the bottom rack, rolls out easily. Remove the filter easy, wash it out in sink and put it back in about every 3-6 mo. Filter is stainless steel. Several modes of cleaning from pots and pans, to crystal glasses. Air Dry or steam. Everything is cleaned 100% everytime. Cost to run is next to nothing.

Love this dishwasher. Its very, very quiet even when standing right near it. It has a red light on the floor that indicates that it is on. Dishes are clean even on the fastest cycle. Filter is easy to access and easy to clean.

Do not buy Bosch. I have a 4-year-old dishwasher that has had tons of problems draining. Once a month I have to take it apart to fix the drain. Contacted Bosch and they were absolutely no help. They do not stand by their products. Complete garbage and awful customer service.

Bosch wont assist with warranty or servicing their broken microwave after only 2 years of use. Customer service never replied and I had to call 4 times only to be told I have to pay for a diagnosis before they would even consider assisting with a part. I had GE appliances for 20+ years without ever having a problem!

We are currently in our 3rd year with our current Bosch Oven. The fist oven was damaged internally in shipment and had to be replaced. The second oven was installed and never worked. The third worked for 2 1/2 years after which the cooktop stopped functioning. The repair estimate was $ 800.00 to $ 1500.00. When we call Bosch it appears they are focused on the dishwasher recall ....