Monday, November 06, 2017, I received by mail the Bosch Important Safety Recall Notice - Bosch Dishwashers letter regarding potential fire hazard. The dishwasher power cord can overheat and it was suggested to STOP using the appliance immediately if you have one of the affected models. I located my model and serial number and found that my dishwasher is affected by the 2017 recall expansion! I immediately went to the Bosch dishwasher recall registration Web page. Based on the information provided and my address, I received a list (only one agency name was listed) of authorized service agents that would inspect and repair my dishwasher at no charge, along with a reference number. So far, so good! On that very same day, I contacted the repair agency, gave them the information requested and was told they will order the part, and when the part is received they will call to schedule the repair appointment, and told me that it would probably be by the end of the week. By the end of the business week, Friday, November 10, 2017, they never called. On Tuesday, November 14, 2017, AGAIN I called Bosch authorized service agent to ask for update on repair request. I was told the power cord is now expected to arrive on Thursday, November 16, 2017, and the repair will be scheduled for Friday, November 17, 2017, between 8AM - 5PM. I was also told the repairman will call me the day before, on Thursday, November 16, 2017, to narrow down the time within a two hour window for Fridays repair. On Friday, November 17, 2017, AGAIN I called Bosch authorized service agent since their repairman was a No Call, No Show. I was told that the repair has been scheduled for Tuesday, November 21, 2017 and that the part is still not in but should be in today or Monday the 20th. And, the repairman will call me on Monday, November, 20, 2017 with the time window for the Tuesday, November 21, 2017 repair. Maelynn, the service agent apologized for not calling to inform me and was not sure who even changed the repair schedule from November 16th to the 21st. Well, it is now Wednesday, November 22, 2017 and I still have NO dishwasher repaired, NO date for a repair, UNABLE to use the dishwasher, Thanksgiving is tomorrow and all the dirty dinner dishes will have to be washed the old fashioned way...by hand. Thanks Bosch for a less than stellar customer service response from your authorized service agency technicians.

I have been the owner of Kenmore dishwashers since 1978. Today I had to have one service for technical issues the door latch for the first time ever. It was purchased in July 2015, not two years old. It is a Bosch by Kenmore, the door latch keeps popping during the wash cycle, and you have to keep closing it. Very irritating. Of course there is only a one year warranty on it, and they refuse to cover expenses. I called Bosch and they really dont care. Poor attitude. Don’t buy Bosch products. THIS IS THE ONLY TIME FOR ME. WE LEARN BY OUR MISTAKES. I WOULD NEVER RECOMMEND THIS PRODUCT.

I purchased this dishwasher during a kitchen upgrade. Prior dishwashers were noisy and tend to leak over time. One nice feature of this dishwasher is its completely sealed underneath. This keeps the noise level down and of course no leaking out the bottom. One drawback is you may need a longer water inlet line because routing can only follow a predetermined path.

My washer is a lemon. I have complained so much but it doesnt seem to do any good. Thank God I bought the extended warranty. The last two times goes to show how badly the washer was made. When the repairman came out to fix it, the numbers didnt tell him what was wrong, So he had to start looking for things.A belt was broken like a fan belt in a car, after taking that off, he tried to move the inside around. It still wouldnt move. He then took the motor top off and found down inside a pillow case wrapped around the motor. I was without a machine for 10 days. Now are you ready for this? I didnt get to use my machine for 24 hours and its broken again.

Seriously you can only put plates on the bottom rack, no bowl casserole dishes or Tupperware of any kind will fit on the bottom rack. My husband purchased me the most expensive dishwasher Lowes had... think he did good... Seriously this dishwasher isnt for large families. The slot are too close together on the bottom rack... Whoever the hell designed this product apparently has never loaded a dishwasher or doesnt have a family of 4 or more...

Bosch dishwashers have a upper spray arm that often falls off. They have a small easy to lose plug that holds it on. They will not let you just replace the plug or as a courtesy send you one. They force you to buy a new spray arm. You would think that this company would want to back up their products and replace a small plug at the cost of losing future customers. They do not care once you purchase their product but look for more ways to get more money. Very disappointed.

Model # B22CS80SNS/01 - First catastrophic failure of fridge in 2013 resulting in over $700 loss of foodstuff. Case **. Replaced ice-maker in mid-2017. Second catastrophic failure in Thanksgiving Week 2017 with over $1000 loss of food products. Case **. Contacted Bosch and was promised that they would schedule a diagnostic check on the appliance. NOTHING has been done three (3) days later. Representative Ishtiaq ** actually DECLARED TO ME THAT THE FRIDGE WAS APPROACHING ITS USEFUL LIFE OF SEVEN (7) - YES, 7 YEARS! Im now getting ready to dispose of the dishwasher. I cannot afford a $1700 fridge every 7 years and a $600 dishwasher every 4 years. Not to mention the loss of food products and having to put up with the lies and poor Bosch customer service. You have been warned.

I have had my electric glass cooktop since 2010 and have been very pleased. Never had a repair. It has an integrated Power Start feature which heats the element quickly to the highest power and then resets it to the continuous cooking setting picked. I guess like a gas stove would be. Another great feature is the Auto Chef that works with a pan that came with it, on one element. This sensor controls the temp of the pan, heating up only when necessary and prevents burning, but does do frying!

Purchased Bosch dishwasher model # SHE3AR5UC/21 on June 22,2015. It was installed on June 26,2015. Has not worked correctly since it was installed. Thought maybe because it was new we were doing something incorrectly, so followed instructions to the tee. Still the button to switch the wash modes would not move from one to another. Would run for 3 hours or more, dishes would be soaking wet, water would remain in bottom of dishwasher causing a stale stagnant water smell. Called 800 # woman on phone, had us try to do a couple things that did not work and informed us that we needed to call repairman which we did and we have to wait until July 14th for a person to come fix it. Today is July 5th. Pay this much money for an appliance, would expect much better service. I am telling everyone not to buy one!!!

We called Bosch when our 2 1/2 year old dishwasher broke. Their service dept. had a 2 week wait so they recommended authorized service providers with Mr. Appliance at the top of the list. We called Mr. Appliance and told them of the error code displayed and requested service for a broken drain pump. They came, charged us $170 and didnt bring the part. Then they sent a $600 quote to fix the unit. I called Bosch because at this point I could buy a new dishwasher. After some back and forth they offered to pay for the part and Id pay for the labor. Mr. Appliance hadnt broken out the quote, Bosch said the part was $36. Bosch offered to call Mr. Appliance which they did but to no avail. Still a $600 job.Bosch charges a set fee ($129) then another $30 per 15 minutes. They had no information about how long it should take to install the part. They offered me 2 additional authorized repair companies. One was out of business and the other had horrendous reviews. I called an unauthorized company in my neighborhood with excellent reviews and they will do the job for $198 plus the part. Bosch refused to sell me the part or sell it to the unauthorized repair company.First of all, the unit should not break after 2 years of use by empty nesters who barely use the dishwasher. They should make a better quality product and stand by their brand with more than a free part. Secondly, Bosch needs to review their requirements for authorizing repair companies. They should consider pricing and reviews to hold these companies accountable in exchange for giving them so much business. It should not cost more than the price of a new unit to replace a common part. I will not buy another Bosch!

I purchased a Bosch gas stove and dishwasher 18 months ago as part of a home remodeling project. Within weeks of installation the symbols on the stove knobs indicating what burner they corresponded to had virtually worn away. I had the plate replaced and within a few months they had worn away again. I have used no cleaning product on the stove other than stainless steel cleaner - now I just live with the fact that people have to figure out what burner theyre turning on by trial and error. Within months the electrical components of the oven also began to malfunction. The oven would preheat but if it were left on for a while (while cooking Thanksgiving dinner, for instance - yes, that happened) the oven would spontaneously go dead - the digital display as well as the heating element. Switching off the circuit breaker and turning it back on again did nothing. I had the circuit board replaced (it was still under warranty) and a few weeks later the same thing happened (again, during a party when I was doing a lot of cooking). Long story short, it took 6 months and several service calls to resolve the problem. Now the oven works but the clock loses hours almost daily - I have to constantly re-set it. (Again, I just live with this - apparently having a stove clock that works is too much to ask.) The dishwasher has been just as bad. A wine glass apparently broke during a washing cycle and a 1 shard of glass got through the filter and into the pump. (Like this has never happened before in anyones kitchen? The filter system underneath the dish rack should be designed to prevent hard objects like a piece of glass from getting into the pump.) The dishwasher is 18 months old. I just spent $250 dollars for a new pump. I will never, ever buy a Bosch appliance again. I had a Frigidaire dishwasher in my old house and never had a service call in 10 years. For supposedly higher-end appliances, Boschs engineering and attention to detail is absolutely pathetic. I would give them a 0 for reliability. The local appliance outlet I bought these from has been extremely prompt about coming to my home for service calls, and very apologetic about my complaints. I dont blame them - I place the blame entirely on the poor quality of the appliances themselves.

Bought a Bosch refrigerator from Floorcraft Appliance in San Francisco Ca in December 2016. I installed it in my new kitchen in March 2017. Within a few weeks noticed that water was pooling under the bottom cheese drawer and freezing the drawer in place. I had several service calls to flush the line. The last technician noted that the defrost drain line was freezing up and also noticed that the freezer drawer rails were installed incorrectly during manufacture, preventing complete closure of the drawer and recommended replacing the entire unit. Three months later and still waiting for that replacement fridge and the freezer drawer wont close because of a massive ice formation on one side. Now leaking water onto the floor and frozen food thawing.

Buy any brand appliances but not Bosch, its the worst. I bought all my kitchen appliances Bosch and I regret it, worst customer service. I had my new fridge for only 2 months and half and the ice maker stopped working. They want to replace the piece but not the fridge, I received it October 21, 2016 and broke mid January 2017. Worst brand ever, I bought the range hood too and when the installation guy opened it, was missing a part. Called and they didnt do nothing, my installer had to make the piece for it. Representatives keep repeating same thing like a robot even the supervisor, We dont replace. We fix. I feel bad for people like me who got cheated by the brand. Worst brand ever. I have extra fridge in my basement. I dont know what its brand. Had it for 9 years. Never broke and works perfect, 9 years, what a shock after 2 months Bosch fridge broke.

It performed much better when new. Now we have to pre-wash everything because the dishwasher no longer removes dried-on food and sticky residue. I keep the filters clean but it is just not washing as well as it used to. Could be that hard water and non-phosphate detergents is partially to blame. Very quiet compared to others. It has rinse and hold, pots and pans, and other useful cycles. Configurable rack partitions and top shelf fold-out utensil holder offer lots of loading options. Like most average dishwashers this one does not have enough top rack clearance for tall glasses. Looks sharp with no outwardly visible controls. Stainless steel front is nice but difficult to keep clean. Pro: Still running after 10 years of daily use. Tub and racks still in perfect condition. Con: Rinse aid dispenser door no longer stays closed. Detergent door stopped latching after a couple years... fix required disassembly and cleaning. Ability to clean dirty dishes has degraded over the years.

I purchased this washer to replace a failing stacked washer/dryer combo. I bought the Bosch set because the dryer is ventless and this just fits my townhouse better. First off, this washer is designed to plug into the back of the matching dryer (Only one 240V outlet is needed!) So far so good with this washer's results. It is very quiet and efficient. The matching dryer, while ventless still dries VERY well. I am surprised as Bosch's claim of only 8% slower than a vented dryer seems to be very accurate. This washer is designed to fit 10-14lbs of laundry per load and I can attest this is accurate and is efficient while washing and drying. The dryer will take some getting used to and messing around with the proper settings but once you figure it out it's a cinch! This is an absolutely GREAT product.

I am surprised by the negative reviews here. I have owned this dryer for over a year and my experience has been very positive. Coming from a conventional, vented gas dryer, I expected long, slow drying times but did not get this at all. We changed from large, conventional washer and dryer to the European-sized models so we don't cram every possible piece of dirty clothes into one load. I typically run 4-5 smaller loads per week: dark, light, white, towels and jeans, and dress shirts. This dryer does a great job of drying all these clothes types, especially if you take advantage of the special settings. For me, the key is to remove clothes immediately at the end of the cycle. This is true of all dryers, IMO, but especially with this one. It *does* leave a small amount of residual moisture in the clothing, depending on setting. If you pull clothes out while they're warm, then fold or hang immediately, almost all the wrinkles disappear without ironing. If I have one complaint, it's that the dryer only rotates one direction. This means very large items (california king sheets, for instance) can get tangled and not dry evenly. There is one MAJOR advantage to this dryer. Living in a drought-prone area, I put the drain hose into a bucket and recover one to two gallons of water from each load that I use to irrigate my garden. Clean clothes, happy tomatoes. What's not to love?

If you arent an appliance repair person when you bought a bosch...you will be once you get rid of it. My Bosch dishwasher is 3 years old and has been serviced 5 times. I have had to repair it myself twice and paid hundreds of dollars in repairs by a technician. Its on its second drain pump and I am now ordering the third. I wouldnt recommend buying any bosch products. I am currently investigating purchasing another brand.

I opened this account specifically to complain about my Bosch dishwasher. Within a year, rust spots started to appear on the inside door and the Bosch repairman inspected them and said it was normal and they would not fix nor replace it. The dishwasher still worked so we let it go. Then 2 years later the coating on the bottom rack started to melt off revealing the metal underneath that started to rust. Since it had been 2 years, Bosch did not cover it and from there on the bottom rack started to have other areas of disintegration.A replacement for just the bottom rack is $250. Now today the machine stopped working. The water inlet may be clogged as no water comes in. We didnt realize it until we started smelling something burning. The smell came from the grinder that burned its gears since there was no water. As much as I would like to be swayed by the great reviews Bosch gets from professional reviewers, the endurance does not pan out and thats something professional reviewers dont think about.

I really like the new Bosch dishwasher we purchased. The problem is that the bottom rack flies off the grooves provided for it in the interior door frame when open for loading or unloading. No matter how we try, the rack seems to disengage from the grooves provided. There are no tracking mechanisms, just gravity holding the rack in place, so were wondering what were doing wrong. Has anyone else had this issue and if so... how youve dealt with it. Thanks.

I purchased an Energy Star Bosch dishwasher about two years ago. It runs quietly but my main complaint is that even when I use the power wash cycle (which I always use now), the dishes just dont come out clean. I need to practically wash them before I load them in. And then after the cycle is finished, the glasses on the top rack always have food remnants on and in them. Also, the dishes sometimes are still dirty in places. I think that being an Energy Star appliance, quality and efficiency have been compromised for the sake of conserving water and electricity.In addition it probably costs me more money to pre-wash the dishes before I put them in the dishwasher! I also find that the silverware rack is in the wrong place. The silverware catches on the side making the rack stick when you pull it out. It also is on the other side of the dishwasher when loading. I owned a Maytag dishwasher for 12 years and loved it; I never even called a repairman. I will not buy another Bosch!

Cleans well and is very quiet, doesnt dry the dishes as well as our old dishwasher no matter the detergent or brand of rinse aid used. The dishwasher was on sale but original price was $600 and I think for the performance it should have been in the $400 group of dishwashers.

We purchased a new Bosch built-in dishwasher in December to replace our 13 year old GE profile dishwasher. The GE worked great but the gaskets needed replacing $120. Each. So I decided to buy a new Bosch, what a mistake. I called Home Depot and they said they would have taken it back however I would have to pay my plumber to take it out, return it to store and pay him to re-install it. Well, that didnt happen... When I then called Bosch and complained about new Bosch dishwasher that (Didnt clean dishes or silverware) and (smelled awful) the young lady said my plumber must not have installed a trap (wrong). And never addressed the dirty dishes in and dirty dishes out!!!! My wife and I hate this machine and if this company doesnt rectify it for us no one in our family will ever use this product again (Sales come from consumers, referrals come from consumers, positive vs. Negative feedback also from consumers. 46 years never a problem w/ G.E...

We have been pleased with the operation of our 8 year old dishwasher. We ran into some minor difficulties and contacted Bosch. The bottom line is that I cannot recall in many years being so impressed with the customer service that we received from Bosch. Most large companies today have no idea of what customer service means. Bosch sets the pace in this department. I would not hesitate to acquire any Bosch products - now knowing that they stand behind their products and truly care about their client base.

I needed a new dishwasher and decided to buy a Bosch because I have always thought this was a high-end equipment. I did buy the simple model that was highly-rated in Consumer Reports. The dishwasher is horrible! I have to wash the dishes before they go into the dishwasher, and sometimes when they come out, there is often what looks like soap residue on the dishes. Does the dishwasher not rinse? Pots with spillover dont get clean. Tea rings in cups dont come out. Im thinking about replacing this dishwasher!

Bosch 500 series 44-decibel - I purchased the Bosch model SHP65T52UC in January 2015. I love the 3rd drawer for silverware, and that it has a 30 minute wash cycle if I want to use it. What I dont like is that I find it hard to place my dishes and have to be careful with tall glasses or they will hit against the 3rd shelf. Also, I noticed that it harbors moisture because there is no drying element inside and after a day there is a bad order like rotting garbage so I have to wipe down the sides and back or leave the door open so it dries. At the time, Bosch offered free installation so I got a refund in the form of a prepaid Visa card. It worries me about all the negative reviews, but so far so good. I purchased through Lowes which has great customer service and installation people.

Our Bosch dishwasher, model #SHE43P22UC/64, has so far had no issues cleaning but we have had to replace the plastic control panel 3 times and it is broke again. Apparently, opening the dishwasher is too much for it to handle and it continually cracks and pulls off of the dishwasher. Have had to tape it together for right now because the cost of repairing it again is just too costly for the labor and service call. Will never buy a Bosch again. They arent worth the extreme expense and they dont stand by their products nor do they respond to complaints.

Last year, I bought a Bosch dishwasher for near $1000. That was really a smart dishwasher and consented me for operation. I found that some micro and macro cracks have appeared in the top front plate of the set. As I am a specialist and a lecturer in the university, I found that these cracks are a result of humidity and low quality of the top plate of the set. I contacted the Bosch agency in Esfahan, Iran regarding warranty, but only faced very irresponsible statements. Contacting the Dubai agency also had no result. So if you have decided to buy this brand, please be careful.

My Bosch electrical stove’s glass surface has broken in 11th month after buying it. The Service told me that is end-user fault and guarantee does not involve the glass (which is the half price of stove). If you do not planning to use your stove buy a Bosch :), otherwise you will keep paying to Service each year I guess.

Purchased a model shs5av56uc Bosch dishwasher. Less than 2 months old. Service module out. Service came has no idea when the part will be in. Bosch wont post my review on their website. Only positive reviews. Bosch will not respond to my concerns. I have never had this issue with any other brand. Terrible appliance. Would not buy another Bosch again.

Our Bosch washing machine is just 4 years old, with very light use and the main bearing has failed. The drum has come loose and caused friction so that it has melted, with smoke from the machine and had to be turned off to prevent a fire. Bosch have not accepted that this is a fault and have refused to inspect the damage. I do not expect this quality from the manufacturer, previous machines have lasted 6 to 8 years. We are faced with an expensive repair or a replacement machine.

First I will say I love the swing doors. However, after purchasing the top of their line double oven I am very disappointed in the quality and service from Bosch. The seller I purchased this from initiated a customer service call and they did send out a repair person to look at the oven. He took pictures and said the cavity is unrepairable. After calling them again to get a final response they said the oven works fine and it is only cosmetic. I agree, but this is not minor cosmetic. The entire bottom of the oven is discolored, looks like finish is peeling off. Inside of oven looks 20 years old after 1 1/2 years.

Our dishwasher line broke and ruined the kitchen. Boschs warranty on their appliances have the least desirable service and not dependable products. Washing, drying, noise and energy use werent what I had expected from the reliability of this product.

We purchased three Bosch products in December 2013: a dishwasher, and combo oven/microwave. (HBL 5750). Both the microwave and oven have malfunctioned to the point of being unusable. $200 later, we have a quote for almost $1000 to fix them, no warranty extension. Attempting to get Bosch’s attention and address what we consider a premature failure of their very expensive products has been an exercise in futility. Their representative asked for—and I provided—original documentation of purchase of these products and quote for repair. They responded by asking for the original receipt and repair quote on letterhead, despite the fact that I sent them the inside product serial tag for each item.The provenance if these products is NOT an issue, yet they continue to disavow responsibility. Contrast this to Grohe products: I called them about a failed soap dispenser and faucet, sent them the original order and my new faucet/dispenser is on their way!! What a pleasure to deal with them!! Bosch is NOT WORTH the price, they don’t stand by their products, they have terrible customer service and they are obstructive in trying to navigate their process. Don’t bother; you are better off buying domestic products. Contrast this to Grohe products: I called them about a failed soap dispenser and

Have owned many Bosch appliance in the past - all good. This one is the worst ever and I will not buy Bosch again. The design is poor, forget having any ice - its a joke, but 11 months later - it is now broken. The entire defrost system needs to be replaced. So at first big ice chunks formed on the back. Bosch hotline told us to run the defrost cycle. Hmm... how do you do that on an auto defrost fridge? So 4 weeks later the whole thing is broken. The refrigerator no longer cools properly and the entire defrost system needs to be replaced. Of course no parts available - so here we are in the summer in the heat of South Carolina. Thank goodness my Igloo cooler functions - and a whole lot better than the $3000 refrigerator from Bosch! Dont buy Bosch - they dont care!!

We bought a dishwasher nine months ago and it hasnt worked properly from day one. Parts were replaced twice and it didnt fix the problem. The repair person tried his best even calling for additional support but I guess no one knows how to to fix it. It stops working and maybe after 12 hours or so it will restart. Once it is working it is fine but that is not what you want. I have just hung up from being on hold to get another repair ticket for over 50 minutes and no one picks up at their end. I strongly would discourage anyone from getting a Bosch product.

Bosch Silence Plus Dba Dishwasher: Piece of junk. Its very, very quiet. Cleaned beautifully for about 6 months. Now it barely cleans anything even though the filter and catchall are completely clean. Sometimes the container holding the cleaning tablet wont even open! STAY AWAY, they are not what they used to be.

I have been using Bosch Dishwashers since 1986. I purchased my first Bosch Dishwasher while living in Rauenberg Germany. Had no problem with the machine. On my return to Canada in 1993 I kept the machine, had to have a 220 line installed in house to use machine. In 2013 decided to buy another Bosch machine. I quickly found out there is a difference in quality of machines made in Germany than the ones in North America. I have had nothing but problems with my new Bosch Model SHE3ARF2UC/08 SilencePlus 50 dBA. Every month once or twice a month the machine would not drain. Saying blockage of drain. Dishes are washed off prior to been placed in machine. Problem still persisting. This is a regular problem with this machine. Time to look for another brand. Had enough of this problem. Costly.

The Bosch dishwasher seemed like a good idea. Its a reputable company, right? Furthermore, it fit my dishes and glasses. However, it never dries things. It is always dripping with moisture when I open it in the morning. The continually wet dishwasher has already ruined some of my good knives and stainless silverware. The store where I bought it came out and checked it. They claim its operating as intended. The company, when I called, informed me that you MUST remove the dishes the minute the cycles finish. That means that I have to babysit the dishwasher and it has ceased to be a convenience.

Installed new factory fresh Bosch dishwasher for my mother on August 17, 2016. 20 minutes into initial clean cycle E:15 code appears on display with drain pump running continuously. Called Bosch customer service and was told this indicates an internal water leak. Bosch provided 3 phone numbers for local service technicians and told me I would need to schedule a repair appointment because Bosch customer service was too busy taking other calls. Earliest appointment was 1 week out. Bosch factory certified technician confirmed internal water leak and after 1 hour of troubleshooting determined the distribution/circulation pump seal needs to be replaced. The new part (which retails for less than $2.00) will take 3-5 business days to arrive and then a follow-up appointment can be scheduled to install the new part.Based on the other reviews Ive read, I am skeptical that this will solve the problem. The other observation during the initial clean cycle was that while the unit was draining, a large amount of black debris seemed to be discharging through the drain hose. I am wondering if this is the mold problem Ive read in some of the other complaints/reviews. The drain hose is almost clear so it was easy to see the darker looking debris. After a couple of drain cycles, the discharge water was free of black debris. I understand the units are tested in the factory before being packed up for shipment so a small amount of water in the bottom of the pump is normal but why the mold? When I mentioned this to the Bosch customer service representative I was told that they had never heard of such a thing before (really?!).Why didnt the factory test detect the leak problem? If it did, was a decision made to go ahead and ship a defective unit out anyway? I have an older Bosch dishwasher (purchased in 2008) that never had problems like this. My mother always comments on how quiet it runs when she visits. It would appear Bosch has significant quality control issues on the assembly line and perhaps throughout the entire enterprise that need to be addressed. Customer service is basically constrained to follow a script that seems to weigh heavily in favor of the corporations bottom line and not the end user. I will be loath to recommend Bosch products to anyone until these systemic problems are rectified. This could be the undoing of what was once revered as a solid company as consumers find better products from other vendors.It looks like my mother just wasted $700 on a flawed product and instead has bought into the additional frustration of chasing warranty claims. I should mention that I own a now discontinued front loading Bosch clothes washing machine that recently was involved in a class action settlement (you might have guessed, for mold problems) for which I received a check in the amount of $55. That amount does not cover the cost of a new front door seal that breeds black mold every 12 months or so requiring replacement. I am on my 3rd door seal in 3 years of use. The first replacement was under warranty. The second replacement was at my expense (~$85 plus shipping plus an hour of my time to install it!).

My Bosch combination microwave/convection oven just stopped working for the 5th time in 5 years, and my extended warranty just expired 5 days ago. I would NEVER recommend this appliance. I thought Bosch was a great brand name, but its been my experience that their ovens are inferior. The control panels went black each time and had to be replaced. Having the extended warranty was so worth the extra expense as I would have paid for this appliance almost twice over the original purchase price in service calls. Save your money and buy another brand.

This dishwasher is too quiet for me. I cant hear when it is running like my old Kenmore. If it just had a tone when it started and quit I would be happy. All the buttons are hidden in the door so I cant even see those if it is on and running. Other than that it is very good.

Very unhappy with Boschs customer service and ability to order a part in a timely manner. The estimated delivery time for when I ordered in February was pushed back first for March, then April, and now May. That is 3 times already and I am still waiting for something I already paid for via credit card. In this rate will I ever get this part? When I requested an explanation, I was given a standard reason that it was due to manufacturing problems and could not even reassure me that I would get this part. While I understand the consumer supervisor I spoke with had no information to assist me further, this individual was very rude and unsympathetic which didnt help with my level of frustration. There is no reason for a part to take more than 3 months to be delivered, especially if Bosch is supposed to be a high end product. If there is such a demand or difficulty getting this replacement part then clearly there is a problem with inventory or perhaps it is a design flaw they are not willing to admit with the product (dishwasher panel/handle crack). They offered to refund me for the order since I was so unhappy, but how does that help in getting a problem fixed and having the ability to use my dishwasher properly, a dishwasher if it had the part would function properly? At this rate I do not trust nor believe that this company will send me my part. Sadly, they are the only ones who can get this part, which puts me in position where I have no other choice but to wait for them to deliver who knows how long. Very frustrating. Based on my experience, I will think twice before purchasing another Bosch product in the future.

My experience has been sooo baddd with Bosch customer service. So, we build our home and one my friend recommend me to get Bosch Appliances so I did. I order my kitchen appliances with bosch back in May. I didnt received my appliances in July so I couldnt do closing on time due to not having my appliances and get inspection done before I moved to my new home. Which I was like okay due to Covid I understand. Here is the worst part. So the day I closed on my home and start using my appliance. Happen to find out that my Microwave and my dishwasher is not working. Brand new out of box. So I called bosch customer service in July the day after I closed on my new house and explained them the both appliances are not working.I was given a number to call for service repair which I did and they told me 3 weeks wait for them to come out due to COVID which again I was okay no problem. Its COVID. Understandable. They came to my house after 3 weeks and told me that they have to order part for microwave and suggested me to call bosch customer to replace it because it would make more sense since he visited cost $1246 this time and next time would be about same and told me that if he doesnt hear back from bosch he will be back in 3 weeks again. So I called Bosch back and explain the whole thing. I was told they made ticket (wrong ticket where they combined microwave and dishwasher) and the rep told me they send the ticket to management to review and will send the replacement.I called after 2 weeks AGAIN and the rep told me that they didnt proper format from the service company so I make three way call and explain them that bosch need special format for exchange. Service provider send it to bosch and bosch rep was like, Yup got it. Since bosch didnt reach out to me or the company the service guy came and said he have to order another part and will be back 2 weeks again. This visit was again $1246. So I called bosch again and find out whats going on and went through the same thing report format is not acceptable by management company.At this point, we paid $2800 for service and I bought this microwave around $1800.00. Didnt understand why bosch didnt see that because he will back again and will cost another $1200.00 so at this point we paid double than what microwave cost. So I called again a week later is same story. They dont have the proper format from the service provider. So here I am stuck with microwave because I can return it anymore since my purchase month was in May and here I am still waiting for bosch management to review in End Of August. The worst customer service ever. I called them more than 10 times since July to August and stayed on the phone for more than 2 hours going around and around. Every time I called my phone timed was more than 2 hours.

Have a Bosch built-in refrigerator with TWO issues related to the icemaker. Have had it only 6 months, but both problems pretty much from the beginning. First of all, it keeps dropping ice into the tray, and the tray overflows because all the ice drops down in the back of the tray, while the front of the tray pretty much stays empty. Had serviceman here twice, and both times he told me I have to keep pushing the ice from the back of the tray to the front. Told me the manual says that. It doesnt.MORE IMPORTANT - there are little tiny flies and an awful smell in our freezer ever since the fridges circuit breaker blew while we were away for a month. Every once in a while Ill see a tiny larva inside an ice cube. Pretty sure there is a nest in the icemaker or water line. Or possibly in the drip tray. The bugs seem to come out every couple of weeks - probably the gestation time for the new eggs that were laid. Weve never seen a live one - only dead. Had both exterminator & Bosch service person tell us we need to totally uninstall the fridge and clean & disinfect. Seems to me there should be a way to get to the drip tray & icemaker without uninstalling the fridge. Have 4 boxes of baking soda - still have the smell.

Bosch nexxt 500 plus series washer and dryer - I have had issues with balance of washer. Goes into convulsions and does not spin water at times and does not dispense enough water at other times. It really is a 50/50 chance of whether it will work appropriately. The Matching series dryer sometimes becomes so hot it burns your skin when touching clothes! Bottom line, POOR CRAFTSMANSHIP AND POOR PERFORMANCE! DO NOT BUY BOSCH.

I bought a washer & dryer and paid more than usual expecting a great quality product. To my dismay the washer completely broke down (meaning the repairman said the only thing that did not need replacing was the shell of the washer). The washer turned 5 yrs old 10/15. I purchased the 4 yr extended warranty, so it had expired. There is only my daughter and myself, so my laundry is light. When I contacted Bosch they put me off for a month before reviewing my file and then today they said the best they could do for me was give me a 20% discount on Bosch parts! The Bosch for washer & dryer with stands were $3000. I laughed. I would not recommend anyone ever buy a Bosch product because they do not stand behind it.

Washer dryer hardly been used. Not working. Paid almost £600.00. Told today by customer services about an almost £600 washer dryer that has only be used a few times, We cannot guarantee that our products are not faulty and that they will always reliable. Thanks for letting me know for future reference.

Bosch is very high quality and designed very well. This is my second Bosch and have never had a problem with either one in over 6 years of use. Absolutely stone quiet. You have to check if the light is shining on the floor to determine if it is on. Best dishwasher I have ever used.

When we moved into a new house in 2009, we bought and installed a Bosch SHE45M05UC/50 dishwasher. It worked fine until about 2012. At that point cups on the top started coming out of the machine with white grit on the inside/outside. The same crud collected in the slides of both racks, along the seal of the door, and on the door where the plastic plate is on the top rack as well as other places. Now dishes on the bottom sometimes also have this gritty crud on them when we pull them out. We have a water softener so it isnt hard water, and the filters have been repeatedly scrubbed and rinsed. I always check to make sure the spray arms are able to rotate freely before I shut the door and turn it on. Ive had a trusted repairman out here twice and he cant figure it out. I read other posts about the circulation pump possibly being an issue but havent had it replaced. Im wondering if others have and if so, did it help? I certainly wouldnt buy another Bosh appliance. Our old GE dishwasher lasted 10 years and cleaned fine even if it was quite noisy.

My father purchased a Bosch tankless water heater about 18 months ago. He had a professional plumber install the tank to the specifications that the factory mandates. The unit never did work properly. After hours on the phone with tech support listening to every reason in the book why it wasn't "their" fault , and hundreds if not thousands of dollars spent on a plumber they still will not honor their warranty and replace the unit. The problem with the unit is that whenever you turn on the cold water to make the water warm instead of scalding, the heater shuts off completely leaving you with ice cold water. The factory techs tell us that there is not enough water coming into the unit. Ok easy fix right "just tell us how much water is required". O wait the "tech" isn't allowed to suggest anything like that. My father is so frustrated he wants to take the unit outside and shoot it with a rifle. If there is a class action we want in!!!!!! Bosch aquastar gwh1600 garbage

I bought my Bosch on 3/13/2011. I began to smell an unpleasant odor a day after washing a load of dishes. It smelled like sewer. I called Bosch, they said the drain line was hooked up wrong. My husband checked and it was like they said it should be. I had the repair department from Lowes to come out. He replaced the drain hose, checked everything else and said I was good to go. He said I was using too much detergent. I did what he said about cleaning it and changed detergents and it still is smelling. I have had dishwashers for 40 years and never had this problem with any of them. Can you help me with this? I love the quietness of the Bosch, but cant live with the odor.

Nice but not that nice. My salesman very highly suggested this dishwasher so I bought it for $900. The good? Its very good looking. The bad? I do not find it any better than a $500 dishwasher from GE. Its quiet but not silent. It seems to clean dishes fine but it will not dry them no matter what you try. I live in a very very dry part of the country and no matter how much or how little I load this machine up with... and select Extra Dry when I open the dishwasher in the morning after running at night... not only are the dishes and cups still wet but so is the inside of the dishwasher. So, whats the point of having controls to select dryness? Oh, the (3) not 4 legs are plastic and all 3 of them broke off when I tried to slide the dishwasher. Great huh? Funny, I know steel legs may cost another $5 but I dont remember arguing with the salesperson about $5. so why not raise the price by $5. and get rid of the cheap cheap cheap plastic legs. My brand new $900 dishwasher now sits on wooden blocks... Great idea... Plastic legs.

I bought a Bosch dishwasher as it was recommended by the appliance store but it has been terrible at cleaning. I had a repairman come out while it was still under warranty and he just said I needed to use different detergent. Tried that and still doesnt clean properly and continues to get worse. Their customer service says there is nothing they can do. Have given up and am buying another brand. Would never buy a Bosch again.

Do not even think about buying one this companys dishwashers. Less than 2 1/2 years old it has been down for 3 weeks. In 37 years of marriage with multiple houses over the years we have never had such a bad experience with an appliance.

So here is the review after one month of Bosch Refrigerator usage. 1. Received a faulty Refrigerator. The technician who visited for the demo did not know anything about the product apart from where to store the vegetables as if we have never had a refrigerator before. Since my LED was not working and when asked the technician his answer was This fridge has no LED or any lights. Anyways called Bosch called me for the confirmation of Demo where instead complained, they sent a technician to fix it and I observed that this guy did not even know to to open the LED panel. After experimenting he was able to open but he had got some other lights which were not compatible to this fridge, 3 weeks later again a technician visited who again experimented and failed to fix the LED and left with the Refrigerator complete useless as the cooling had also stopped. Now after all this after a month call to Bosch who promised what not, We will put this on Priority, Urgent, within 24hrs. Bla bla bla. Four days today and no technician has yet visited. Overall a poor brand in terms of service. Would not recommend. Have been using Samsung for years and no complaints and also the customer support is quick and reliable.

I bought a Bosch Dishwasher model Avantixx SMS53A02GB/01 three years ago. After three years used only for domestic purposes i.e. once a day, the machine started leaking water on the bottom side. Following the heating system broke down and the Bosch engineer suggested not to repair the machine as it will have costed more than the actual value. How can a RELIABLE manufacturer like Bosch produce a bad product like the Avantixx and also charge you £100 for letting you know that it has broken down beyond repair in just three years? Shame on them. I will not advise anyone to buy one of their dishwasher machine.

Purchased a dishwasher and oven in 2007. The DW was rated #1 and environmentally friendly... Its not ... It requires expensive rinse agents and it doesnt clean the dishes. The heating elemental either never worked or broke just outside of the 1-year-warranty. We had purchased the extended warranty so at least they fixed it.... But it still cost that added $150 bucks. The convection oven was also $1000 and doesnt cook several trays of cookies perfectly as advertised...not worth the money. Two years ago the main computer module fell off the back... The glue dried out that held it in place. Thankfully we jerry-rigged it back. Now the oven door wont close properly, so the oven turns itself off. We called for service and they said the part is $240 plus $150 for labor. I called customer service to see if they could help out... Nope... They blame me... I must have set something too heavy on the door.

My BOSCH DISHWASHER is a lemon. The customer service department is incompetent and their repairman broke the bracket on our handle and said to call and get a new bracket to fix it and left. When we called to get replacement piece we were told we wouldve to pay to fix it because they had no record of it being broken by their repairman. We mailed them our proof with a letter and they offered to pay for the bracket but not the repairman! We purchased a high end Bosch Dishwasher for our new home. Since then we have made over 6 complaints to their inept customer service department. There was also was a recall on this unit after we paid to replace the cord that was defective. On each call they create a new claim number and they act ignorant to the prior complaints. They are masters at avoidance and running the warranty on their appliances. When you do get them to agree to send a repair crew they send incompetent repair personnel. As to the dishwasher it doesnt clean the dishes. The glasses are always spotted and its not the water. If you want your plates clean you must rinse and wipe them before they go into the DW. The utensils have to be washed again after they come out as they have food particles on them. We have a family of 7 and the DW is run all the time. We did not have ours for a month when we called for the first service as it would not drain and the dishes were dirty. This continued to happen and they would always walk you through a series of fixes before they agree to send out the repairman. Their defect product caused a recall on the part that was causing this issue but they did not tell us until we complained after the second service call. During the 3rd or fourth service call the repairman snapped the bracket on the door handle. He said we would need to call and order the part and could not fix it after he broke it. Since then we have made complaints and sent letters to BOSCH about the bracket and the failure of the DW to clean the dishes, glasses and utensils. Their customer service department puts you thru the ringer. After requesting supervisors and no calls back when promised several times it escalated up the ladder only to be told that they would pay for the new bracket - but we had to pay for the repairman time!!! THEY BROKE IT!!! It is unbelievable to me the amount of wasted time (and money) that has been spent. They do not stand by their product... they are awful. BTW, we have owned many Bosch DWs and always recommended them - this is the first time with an issues, and its been awful!!! I will never buy Bosch again due to this!

It cleans OK but lacks a good drying feature. I had a lower model previously and it worked much better than this higher end one. Silverware is still dirty at times, pans and glasses still wet. I love the light at the bottom showing its on because it is so quiet. It has a 3rd shelf, a variety of ways to arrange dishes by either leaving the tines up or down. It seems to be smaller than the older models. Very sleek, hidden controls. The light at the bottom showing it is on almost bleeds across the floor. The lower end model I had before didnt do this, just a red dot. Ive had this one exchanged and it still bleeds all over the floor. Just not up to snuff, like the older, less expensive model was.

I always thought of Bosch as a company with high quality standards and good customer service and over time had to change my mind to never wanting to buy Bosch again and having shared this opinion with friends and family to avoid their frustration and disappointment. The dishwasher trays holding plates were so rigid in the beginning that they chipped my china – maybe I should feel lucky as the Bosch dishwasher of our friends went up in flames, even their model/serial number was not on the recall. The washer requires always additional rinses to remove the soap (or at least most of it) and the 4000$ cooking range broke down after 2.5 year with an electronic board having failed and needing replacement. Bosch does not provide service once the appliance is out of warranty and their spare parts are ridiculously expensive.

Bosch has a pathetic customer service. We purchased a washing machine from Bajaj Electronics, Forum Mall on Friday 19/5 and it got delivered on 21/5 and since then we have been waiting for the technician to fix it but every time the guy make false promises. Its been 5 days of the purchase but no response. I would recommend to my near dears never go for Bosch appliances.

I had a very bad experience with Bosch. I bought a top-of-the-line Bosch stove about 9 years ago. Its been falling apart for the last 3-4 years. First the broiler stopped working, then the oven door wouldnt close, then a burner stopped working. I called Bosch expecting some level of service and care--after all Bosch prides itself on its reputation. I was told that I would need proof of purchase as well as an estimate of the costs and then maybe they would give me a 10-20% discount on parts. I expressed my dissatisfaction and I was told that after 9 years we are sorry that you feel that way. I explained my husband had been sick and died and that was why I had not called for repairs. Once again I was told sorry you feel that way. It was very dismissive and I will definitely not be buying a Bosch product again.

My Bosch oven combo worked for us for about 3 months up until we set it for automatic cleaning. This is when it went up in flames. The company completely disregarded our complaint. I believe there should be a recall of all ovens. No follow up from customer service, no interest, we were left with burned oven and promise to replace which hasnt realize yet (waiting second month to get it).

The control board went out on a 3 year old dishwasher SHX46A05, 5 year warranty. We were denied warranty service unless we paid a company to come out, test the unit, then pay them again to come out with the replacement part. I figured out what was wrong in 1/2 hour reading online. I offered to send them the defective part and they could test it at Bosch and save us $100s. They refused, denying us warranty coverage on the parts unless we payed labor.

Our Bosch dishwasher gets all the dishes clean and removes the most difficult BBQ and smoke stains from all of my racks and cookware. It also is so quiet we dont have to wait until we are out of the room to turn it on. We are very impressed with this dishwasher over all of the others we have used.

This is my second convection micro wave. My first was not a Bosch. This microwave is so perfect. You will love tha you can bake and it won’t have to cool down before you can use the microwave.

On 6-14-2010, we bought a Bosch refrigerator from Wick ford appliance at the Pawtucket, RI location. On May 27, a technician came to out home to give me a diagnostic. He couldnt find the problem. Second employee from Wick ford appliance came the follow day. His diagnostic was has a sealed system leak, it is a Manufacturer issued and will cost you around 1500 dollars just to fix it. After we paid 89.95 just for the diagnostic they recommend to call Bosch directly. Since may 29-2014, I been calling them to be responsible for the defective item and his response was to pay an extra 1013 more and will get the same that we have right now. After we paid 2200 dollars... Are you kidding? It is a letter from Bosch the we are not going to accept. I hope someone can do something from us and thanks to take couples minutes to read our concerns about Bosch and please make sure you pass this to your friends and family.

Dishwasher cleans very well. I never prewash my dishes. It is quiet also. I am very pleased with it. Sometimes I overload it but it still gets all the dishes and pots and pans clean. I have had no issues and it is 10 years old now.

Just called Bosch and once again I got a remarkably rude and unhelpful customer rep. She could not be bothered telling me about two specific dryers and told me to look online. Her attitude was clearly one of not caring in the least about helping the consumer or making a sale. I would have bought a new dryer from Bosch if not for her. Not now!

I wish I had something good to say about my Bosch kitchen appliances. I redid my kitchen oven, cooktop, exhaust fan, microwave, and dishwasher with Bosch products. I lasted about a month with the dishwasher and told my husband I wasnt going to live the next five years with it. I replaced it with a Kenmore and couldnt be happier.The Bosch racks were terribly, inefficiently configured - that was my worst complaint. It smelled sour. The microwave is OK as far as doing the job, but its not handy in any way and is impossible to clean because for one thing I cant reach the back of it without a step stool. You have to put in the number of minutes and seconds every time you use it. The convection oven doesnt thrill me at all. My cookies turn out pasty and it doesnt seem to do anything any faster at any temperature.Same old oven as far as Im concerned. I bang my head on the exhaust fan whenever I try to see what is on the back burner. The burners on the cooktop are too big for the pots, except for the smallest ones. The knobs on the cooktop get very hot and are hard to adjust with a pot on them. Lets see if there is anything good I have to say. They look pretty, but the engineers who designed them have never even boiled water much less cooked a meal, and they have certainly never cleaned them or even used them.

Bosch 500 Series HBE5451UC - From installation forward the oven would not heat up to temperature. We bought it through Sears. I called Sears Repair twice. They just gave me the runaround wanting me to bake various things and keep track of how long they took to bake. Sears was not interested in my problem. Called the Bosch Service line. They gave me the name of and excellent repair service that would drive 60 miles to my home in the mountains. The repair technician evaluated the oven and found it had a bad board, I suppose circuit board. It took 3 visits from the repair tech. The wrong board was first sent. Once the correct board was installed the oven is reaching temperature. However it continues to not bake good evenly. It bakes things faster in the back of the oven than at the front. I have to watch or bread or cake will be burned in the back of the oven while still pale at the front.The baking rails are a real danger. There is only one pair of rails with the oven. I tried to buy a second pair so I could bake 2 pans at a time and they are not available. So, I tried inserting a pan without the rails. It is very dangerous!! You have to be very careful or the pan falls out and would dump its contents on the floor. So, the oven has very limited use with only one usable rack for a pan limiting how much one can back at a time. This is the 3rd wall oven we have had in this cabinet in the 40 years we have lived in the house. It is 34 inches up from the floor. Every time I open the oven it blows hot air into my face fogging my glasses. I have to step back and wait for my glasses to clear before I can check or remove whatever is baking. As a Public Health Nurse I am concerned this oven has too many safety issues and is a menace to the consumer.

Purchased in July 2015 for $1350. We were debating between the two name brands, so we have decided to purchased Bosch invent for life, that was the slogan. After 16 months the drain pump has stopped working and shown e24 on the panel. Did our research online, clean the filter, reset... no success. Called customer services and the respond I got, the warranty has expired after a year so you have to pay for the labour $129 cost and parts will be extra. Why should I pay, My last dishwasher lasted for 15 years (still working but not very energy efficient). So I have to wait for 48 hours for management approval. Well it has been more than 3 days, no respond. After a few phone calls, Bosch finally responded and agreed to pay only for the parts. Lesson learnt, Bosch never purchased again.

This is our second Bosch dishwasher. The first one died within a year and was replaced (though it took ages). We loved the way it worked, esp. the silence of it, but were surprised by the failure of a new appliance. The customer service was not great. New house, new DW: this one died within 11 months of purchase and installation. And I am a super-neat-freak the dishes are almost clean when they go in dishwasher user. But still, this new Bosch died 11 months in, and 5 weeks after reporting the problem were still being given the run-around.After trying to replace the board and sensor unit on site this past week, the service guys hauled it away, damaging my cabinetry. And suddenly (lo, presto!) we now, 2 days later, have a leak under our sink, which is adjacent to the DW, from where they pulled the fill/drain hoses and did god knows what. Next time I will camp over their shoulders, video camera on. So: 5 weeks after reporting the Bosch units failure, we have no dishwasher, and are unable to use our kitchen sink. I am disgusted.

My 4-year-old dishwasher has not given me clean dishes or silverware from day one. I always need to recheck each item and then rewash almost 3/4 of everything. Also I need to play with the start button many, many times before it starts the wash cycle. Two neighbors with Bosch machines (one about 900 dollars) are very dissatisfied. The next time I need a appliance, I hope to be smart and read the reviews first then do the shopping.

I had three repairmen come out, and they all verified the problem. Each gave me different instructions: dishes should be put in when they are dirty, dishes should be put in when they are clean, use vinegar in the rinse cycle. One repairman spent 20 minutes vacuuming the suds out. I am a disabled senior citizen and a dishwasher is important to me. I cant hand rinse everything every time the the cycle is done! I had to send a picture of the problem. I guess Bosch doesnt trust its repairmen.

The dishwasher is great, dishes are clean, etc. The biggest feature though is how quiet this dishwasher is - you cannot hear it operating! We love it! Never had one this quiet. If your home is noisy due to kids, pets, technology or whatever, this is one appliance that will not contribute to the cacophony. This is the quietest dishwasher Ive ever experienced and a joy to operate. It has three shelves for one thing with the top one perfect for silverware and utensils. It works great - dishes are clean and sparkling every time... And youll never know its operating.

We bought a Bosch gas range four years ago. I did the research and consumer reports said it was the best. Within the year, the front door wouldnt close completely. We had the company we bought it from come and fix it; it was still under the one-year warranty that time. Life was wonderful, except that the front knobs were a little loose from the heat that had been escaping with the door not closed.When the new hinges failed (again, less than a year after being installed), I called the store again, and had them come back and do it again. They gave me a hefty bill for it, which I disputed, since it was only a matter of months since it had been fixed. The one-year warranty was only from the date of purchase, so I paid it.Last summer, the door started its migration from the frame once again so, being the clever ** that I am, I propped the door shut with a kitchen chair. We really struggled to shut it enough for Thanksgiving dinner, and hadnt used it since. Our Vermont Castings gas grill was our primary cooking device--everything from apple pie to ziti--ever since.I bit the bullet last month and had them come again. They did half the work as they had to order a door repair kit (obviously, we are not the first to experience this). Now, with the new door kit and replacement knobs, we are looking forward to another 10 months (hopefully) of having an oven. Our broiler hasnt worked since it was fixed, but I havent complained about it because I cant afford to.

The first dishwasher had burnt up the wires inside washer as well as outside connections. It took a lot of calls for them to agree to replace the first unit. I had read on line that it had happened to others. After second dishwasher was installed on 1/9/09, my wife and I saw that our model number was a recall to possible electrical fires. For about two years, we received letters in the mail of this recall. Fast forward to late August up to early September, the second dishwasher is not working right. Bosch agreed to pay for a tech to diagnose and concluded that the heater assy shut as well as the main PCB, whatever that is. Repair is estimated at $450 to $500 on an almost four year old dishwasher. Bosch said that I am out of luck because warranty is over and that the second dishwasher was a goodwill case, even though the first dishwasher was a recall as a fire hazard. Oh and by the way, it is just my wife and I, so we dont use our dishwasher like a big family does.

We are one of the victims of Boschs defective dishwasher handles. Ours broke after only several months of use. Bosch to date has been lethargic in responding, even though it obviously knows its product design and/or construction is deficient.

As far as new dishwashers go, this has outperformed all of them. No appliance is perfect, but this one comes close. Auto was, and half load are very handy and are used the most. Rinse only and heat dry are missing features Id have liked to see. Handles nearly everything I own as far as cookware. Black and beautiful! Seems to go through a lot of rinse aid. Even when programming it to use as little as possible. Also, filling the rinse aid container is a hassle.

800 Series dishwasher is great when it comes to cleaning. Issue is with the bottom rack. The tapered wheels dont stay on the tracks. Particularly when fully loaded the bottom rack wont stay in the track and falls into the tub. We just had Abt Appliance out since the dishwasher is only a month old. Tech said that this is a common complaint and Bosch has not done anything to address it. Very frustrating since it forces you to have to only partially load the lower rack. Will contact Bosch directly and see what they say. If there is no fix we will be replacing with a KitchenAid!

This dishwasher does a great job cleaning the dishes, it is pretty quiet and it looks nice. I think the top rack couldve been better configured, it doesnt accommodate glassware as well as some others Ive used and the rack has to be pulled way out to place items in it.

This is the first oven I have had in years that holds it temp at the correct one, cleans like a dream and works the way I wish all my appliances worked. The interior is large enough for all of my large roasters which makes it easy to use.

The Fridge is pretty solid, but from a fit and finish point of view, French doors are not the same height by 1/4”. And ice maker has been getting stuck and freezing up almost since new. They won’t fix it.

About four years ago, I purchased three Bosch appliances at Best Buy. Oven, microwave and stove top. The microwave does not work properly since the time it was purchased, uneven cooking, takes a long time to heat up or cook food. Bosch technician took a look and said, That is how it works. Today is the oven and microwave, are not working at all. Bosch repair service is costly, diagnose, parts and repairs. Their soonest appointment to repair them will be in two months. I called different appliance repair services, but they do not work with Bosch appliances. I would not recommend Bosch appliances.

The oven has had major issues and it is only 2 years old. The door has never been able to close completely shut since day one. In first year the computer unit broke. Now, beginning of second year and the ocean doesnt turn on. I will never purchase a Bosch product again. They say nothing is covered and they are not responsible for anything. Completely disgusted. Looks like I have to purchase a new stove, for it is not safe and is costing too much money in repair bills.

Bosch dishwasher bought Dec 19, 2014, died Jan 19, 2015. Has 1 year warranty.. Maybe set in the computer? $300 for repair, whats next?

This new oven was installed October 14th and has never worked. Bosch factory repair came out and said there were four things wrong with it and that it should be replaced. After a month of calling, emailing and waiting hours upon hours on hold, Bosch said they would not replace it but attempt to fix it. The repairman came again, again stated that it could not be repaired and that the needed panel was backordered. It is now December and the needed part is not going to be available until after the first of the year. Bosch refuses to replace the oven and does not stand behind their product. I would never buy Bosch again. You cannot get a manager on the phone and the call center reps are belligerent.

We purchased our Bosch Nexxt 500 Series washer on 7-10-2007 and within a few weeks noticed that our laundry smelled musty and that the whites were no longer white. The smell worsened to the point where I hold my breath when using a washcloth as I wash my face. When I called Lowes I was reminded to use only one tablespoon of high energy detergent, use Affresh Grit Grabber to wipe down the door gasket and the rubber boot of the tub and keep the door ajar. This same information was provided me by Bosch Consumer Service. I also run an empty load with vinegar/bleach every couple weeks. The door stays ajar at all times except when running a load of laundry. There have been times when so little water enters the machine that the laundry comes out still dry in areas but the worst is the bad smell of our laundry. I am so very disappointed in my waste of a thousand dollars and embarrassed that I still have this Energy Efficient washer but dont know where to turn.

This dishwasher is clearly the best ever. Love it. Incredibly quiet, cleans marvelously. Not afraid to run it overnight or when I am not at home.

The Bosch dishwasher is quiet with a variety of cleaning options that have worked well for seven years. It has an easy to clean filter. The racks are well made and the coating on the dividers is as good as when I bought it. Cutlery holder is easy to remove and well designed. Top narrow rack is great for spatulas and other utensils.

I appreciate that Bosch has very high ratings. We may just be the unlucky ones to get faulty appliances, but our experience has been quite the opposite of high ratings. We remodeled our kitchen 5 years ago. We bought all Bosch appliances: refrigerator, built-in oven, induction stove top, microwave, dishwasher. About a year ago (so the appliances were 4 years old), the oven started overheating when we tried to clean the oven or have it on a high bake temperature for more than a few minutes. The oven would shut off and there was an error message on the panel that indicated overheating. We had it checked by the local authorized dealer and made several calls to Bosch. In essence, we were told that it is overheating--thats all! Well, we knew that. This has been going on for a year, and we havent received any solution from phone calls or visits.A few days ago, we tried to clean it again because something spilled in the bottom of the oven. It again overheated and shut down. Today, we were having people over for brunch. We set the oven to Bake with the temp at 400, and put the bacon in. We went back to check the bacon when it should have been done, and the oven and bacon were stone cold! We assumed we had not turned it on properly, so we again hit bake, set the temp to 400, and hit enter. Again, nothing. Our oven is completely dead, and it is just slightly older than 5 years! The oven panel displays all the right settings as if it is heating, but the oven remains cold. Again, with the rave reviews Bosch gets, we expected the oven to last more than 4 years before starting to have problems. As a matter of fact, with the price we paid, along with the reviews, we frankly thought that the oven would outlast us!Now for the refrigerator. Our self-defrost and icemaker have been malfunctioning. Again we called the local authorized dealer/repairmen, who came to look at it. He identified the problem and ordered a part to fix it. That was 4 months ago, and the part to fix it has yet to be shipped to the local dealer/repairmen. So although the problem was identified in August, it is now December and still no solution to our refrigerator. My husband has made several phone calls both to Bosch and to the local number, but to no avail. As you can see, I cannot in good conscience, recommend Bosch appliances to anyone. As a matter of fact, I would highly recommend not to go with Bosch. We have to replace our oven and probably our refrigerator, and we will absolutely not choose Bosch!

I purchased a Bosch dishwasher in August of 2012. Model number SHX33RF5UC/64. It has the hidden integrated control panel. It worked well until a few days ago when it stopped draining. I called a local appliance repair company, which has fixed our appliances for 19 years. The repair person who came looked at the dishwasher and then decided they that they werent familiar enough Bosch dishwashers to work on it. I called Bosch, they agreed to pay for a diagnostic visit from one of their approved providers. The repair person took off the front of the dishwasher and drained it. They told me that they could not diagnose it without taking it back to their store. They werent sure if it was the pump, the control panel, or both. I asked how much it might cost and they advised me that it probably would be around 300.00. I asked if he thought I should buy a new dishwasher, because the repairs were so expensive and they only warranted the repairs for 90 days. He recommended buying a new dishwasher.So now I have a dishwasher that fills up, washes but doesnt drain. I hate to get rid of it, but if I get it repaired and breaks then Ill still need a new dishwasher. Shortly, after purchasing the dishwasher I bought the same one for my dad, because initially it worked well. Its really disappointing because I grew up with a KitchenAid dishwasher that worked for 23 years. In my experience todays KitchenAid products arent any better than any other major brands.

I moved into a brand new building with a Bosch Axxis washer and dryer that had never been used. I am the apartments first occupant. I have always had some issue with these appliances, but what I have dealt with in the past week has taken the cake. My first issues were similar to most peoples on this site: the washer does not fully dry out after use and is left with a mildew smell which then gets on the clothes and the dryer does not fully dry unless run for hours and, again, leaves the clothes with a mildew smell and leaves you with an expensive electric bill. This was hardly energy saving. My most intense grievance is with the cheap latch design on the washer and the customer service I received in response to this issue. I closed the washer after loading it up with clothes and the latch on the washer (not the door) fell into the machine making it not possible to close the washer and therefore not possible to run it. I called my maintenance man in my building who directed me to the Bosch customer service line. We relayed what happened and said we needed a new latch or something needed to be fixed on the latch. Someone came to fix the issue the next day. By fixing the issue, I mean the man just pulled the latch out and put it where it was, leaving it to be able to fall back into the machine, which is what it did immediately when we tried to use it. When we called the service man who came from Bosch, he said no one told him he needed to put a new latch so he basically did not do anything. We called to make a new appointment and they said they could come 1 month later. That is just unacceptable. They finally said a third party person could come in 4 days. I am waiting to see if this third party person will actually fix the latch. This all occurred 4 months after moving in. So 4 months of use on the washer. Thats all. The funniest part is that the service man even admitted he did nothing to fix the issue. These products are cheap and the service is awful. Do not buy from this company.

The repair people just left - this is the 2nd pump to go out on my Bosch dishwasher. The washer is only 2 years old - now I get to wait another week for the pump to come in. Will NEVER buy anything Bosch again.

This Bosch front loader is the quietest washing machine that I have ever owned. Unlike my previous front loader, it doesnt vibrate when it spins, it seems perfectly balanced. I also like the option of being able to use it as a dryer. Compared with separate driers, it is small, so I only recommend it as an occasional dryer. The wash/drier option is a real space saver, if you dont have enough space for two separate items.

I purchased Bosch washing machine on 27.11.2016. It delivered to me on 9.12.2016. For installation and demo Bosch service executive came on 12.12.2016. At the time of demo he find very huge noise in washing drum. He discussed by phone with his Bosch senior service executive. On 15.12.16 senior technician Jayakumar visited to my home. He checked the washing machine and he said washing machine drum to be changed through warranty. After this 2 times senior technician came and checked twice. He said the new washing drum has to be come from company. I am still waiting. Pls update as early as possible.

I moved into a condo last April and the drum is already broken on the dryer. Theres clearly no user error involved, but Bosch is charging me $400 to fix it because they only support their products for 12 months. Its very likely that the drum was already cracked in the first 12 months and even if it wasnt, I advise people to avoid any company that refuses to stand behind their products. Run from Bosch!

Our Bosch gas stove is possibly the best kitchen appliance we have ever bought. Absolutely love the device that fits in the door when grilling, to ensure the heat can be better regulated. We find the built in electric gas lighter most convenient. This is the first Bosch we have ever had. Will never have another brand again!

We bought a new dishwasher in June 2012 and it no longer works. We have had the engineer out and it will take at least a week to get a new door lock and it might not be that, it might be sensors or door, etc. I paid a lot of money for this appliance and I have a Bosch washing machine which is over 3 years and has never broken down. I even recommended it to a friend! Now, I have a machine that is 3 months old (2 weeks of that we were on hold) that is no good. I have been sold a pup and I know it’s not going to be working more than working. When a machine is that new, surely it should just be replaced.