Awkward trays of clumsy thick plastic dont hold many dishes that come out wet. My 12 years old Miele was wrongly tossed because of a misdiagnosed plumbing problem. Plumbing problem solved. I donated the Bosch dishwasher to charity, purchased a new Miele. I am thrilled with my new Miele.

Three years ago, I purchased a stackable washer and dryer for my condominium. Since I had limited space for these products, I chose Bosch. Now, the dryer stopped working so I call a repair service. $450.00 later, the unit still does not work. I called directly to Bosch to see what they could do about my problem. They sent a tech to review the problem and he diagnosed it as a failed control module. Bosch wanted me to pay for the service and the part which would have been another $300.00 or so. To total this cost so far ($750) if I replaced the part is not a good idea because I could get a new dryer for about $800.00. I feel that Bosch product is inferior and service is zero. As a small business owner, I think this is disgraceful. I stand behind my products and service and incur extra service costs when I have to. Even though it sometimes erases my profit on the job, I always take care of my customers. This is a big company and can well afford to take care of their customers in a proper manner.

We purchased a new dishwasher two months ago. The handle cracked in all three spots where the handle is screwed in. I called Bosch and within four days the repair tech showed up with a whole new door front. I thought it would just be an easy unscrew the handle and screw a new one in. He replaced the door front and pushed start and the dishwasher no longer works. He thinks he ruined the circuit board. He said he would replace the circuit board but he wasnt even sure if that was the issue. The part never arrived and I contacted Bosch. They said they would exchange the dishwasher for a new one, but I am still waiting. It has been 6 weeks and I have not had a working dishwasher in my home. Thanksgiving weekend was last weekend and I had a house full of company for the entire weekend and no dishwasher. Two months old and here I am with no dishwasher. I purchased Bosch because I thought they were supposed to be the best, but this has just become ridiculous.

We love our Bosch Dishwasher and will buy another one when we move (even though the new house comes with a brand new one). We especially like the 9 minute rinse cycle we can use if the load isnt full. We also like the third rack for spatulas, though that rack doesnt always get cleaned well. Its also extremely quiet. We only wish there was a light to say it was clean vs just rinsed.

I absolutely love my Bosch oven! We have had it for a few years now, (probably longer than I realize), but this oven is the perfect size and while it is modern in style it was easy to figure out and so does get used! I would recommend a Bosch to anyone looking for a great oven!

I love everything about this dishwasher, especially how unbelievably quiet this is when its on. I would buy this dishwasher again. It cleans wonderfully & is very easy to use.

We bought a $800 Bosch washing machine. Not cheap. After 2 months one day we opened and it looked like some clothes had got stuck in the door. This shouldnt happen as the door should need a vacuum seal to close. We had to call Bosch who failed to organise a repair - we had to book them ourselves. Apparently as there is a tiny break in the seal of the door thats not covered by warranty and will cost us over $200 to fix. Their repair company not easy to deal with and drawn out. We would have been better to have bought from another company. My wife 8 months pregnant and not happy, Bosch. :(

So here is the review after one month of Bosch Refrigerator usage. 1. Received a faulty Refrigerator. The technician who visited for the demo did not know anything about the product apart from where to store the vegetables as if we have never had a refrigerator before. Since my LED was not working and when asked the technician his answer was This fridge has no LED or any lights. Anyways called Bosch called me for the confirmation of Demo where instead complained, they sent a technician to fix it and I observed that this guy did not even know to to open the LED panel. After experimenting he was able to open but he had got some other lights which were not compatible to this fridge, 3 weeks later again a technician visited who again experimented and failed to fix the LED and left with the Refrigerator complete useless as the cooling had also stopped. Now after all this after a month call to Bosch who promised what not, We will put this on Priority, Urgent, within 24hrs. Bla bla bla. Four days today and no technician has yet visited. Overall a poor brand in terms of service. Would not recommend. Have been using Samsung for years and no complaints and also the customer support is quick and reliable.

I had some issues with the fridge, it wouldn’t cool and also the water dispenser stopped working. The technician came on a number of occasions to figure out what the issue was, of course all at a cost to me. He thought he figured out why it wasn’t cooling and replaced the fan. He told me to purchase a triple valve from Bosch and that should fix my water dispensing issue. So I ordered online straight away. After a few days the item arrived, but I had also noticed that the internal temp inside the fridge didn’t go below 20 degrees Celsius. I decided enough was enough, spent so much on this technician and yet nothing, so I went out and purchased a new fridge. I contacted Bosch and explained the situation, and seek a refund on this triple Valve, technician labor cost as well as the cost for the new fan he had installed because the fridge clearly isn’t going to work. Till now it is still under review. As for the triple valve I sent it back to Bosch at their request (after again explaining to sales why I no longer want the item) at my own expense and yet they still charged me a ‘restocking fee’. I told them I only purchased it at the advice of the technician but because he couldn’t resolve my main issue, I didn’t need it anymore. They wouldn’t budge. I will recommend anyone that is thinking about purchasing a Bosch appliance to reconsider. Their customer service is awful and their technicians don’t seem to know the product too well either.

We purchased a Bosch refrigerator while building our house. By the time we plugged it in we had owned it 6 mos at least. This was in August 2016. By Jan 2017 we began having problems. Ice maker had barely worked from beginning. Then refrigerator part broke right after one yr warranty, even though it had only run 6 mos. $700 in repairs. Now refrigerator began freezing everything. So repairs are over $500. But repairman showed us the part that broke and we put gorilla tape over the air coming out freezing everything until we decided whether to pay another $500 or throw this $3,200 POS in the garbage.

I purchased a Bosch dishwasher Model SHP65T55US thru Appliance Connections online. The item arrived with no dings, dents to the box - nor on the outside of the dishwasher. It was installed. We were able to use it for approx two weeks and the door all of a sudden wouldnt seal. Called Bosch & they gave us service repair places none of which wanted to repair the dishwasher as according to every single one of them - Bosch does not pay them enough for warranty work. This process took about a month - where Bosch ended up making a deal with one of the repair places to have them come out and repair the door. In the meantime, I took out the top rack & could not get it back in again. So I thought I would let the repairman do it. He came & fixed the door but could not get the rack in. He told us that it is a warranty issue as the top of the dishwasher was bowed. Bosch refuses to admit it is a warranty issue - they said that it is inspected before going out. This was missed by Bosch, by Appliance Connections and by us - until a Boschs Certified repairman informed us that it was a warranty issue. Bosch insists it is a shipping issue - how can that possibly be when it was bowed on the INSIDE... with no dings, dents, scratches, anything on the outside of the dishwasher. Must be a miracle that shipping caused a indentation on the inside. WOW... Really.

Stupidly we believed the hype about Bosch products. Dishwasher was too small for regular size dishes, who knew, Bosch dishwashers were built for the smaller European dishes. Washing cycles were hours in length, no such thing as a quick wash! Had to be replaced after 5 years with a Kitchen Aid which works fine. Front loading washer (supposedly top of the line) needs to be wiped down after each use, and propped open to prevent mold. Cant run spin cycle only when necessary. Would sure like that feature since the washer doesnt always get all the water out of the load. Plastic window cracked and came off the frame almost to the day after the warranty expired. The scotch tape looks so attractive holding the plastic window in place.And the dryer WOW what a poorly engineered appliance. The door fell off! Thank goodness for YouTube where my husband found instructions to order the door part and to repair the door. And, I just love cleaning the entire length of the filter after 2 or 3 loads because the filter and I use that term loosely doesnt filter. Lint, etc. gets stuck at entrance to the filter and also on the other side of the filter and BTW the filter needs to be washed about once a month because the filter screen gets covered with something. When we had the repairman out to repair the heating element I mentioned the filter problem and he said he heard that complaint a lot. Fix it! And thank you very much Ill decide when the clothes are dry not the dryer which 9 times out of 10 cases, the clothes arent dry and Ill decide if I want to use the wrinkle free function not the dryer which again is trying to prevent wrinkles in damp clothes. Hello, Bosch, you get wrinkles in damp clothes! Never again will we buy a Bosch product, they are the worse.

In the last few months I bought a trimmer from Amazon and was delighted with the product, however recently the battery started to spark and the trimmer now doesn’t work. I called up the service centre 2 days ago, I spoke to the most delightful lady who was really helpful and explained to me what the process was to get the trimmer fixed. Explained that I would need to print off a courier label that will need to be taped to a box that will hold trimmer because the a third party courier will be picking it up. I explained I don’t have a printer at home and live a in a small remote village and will not be sure when I can get to a printer. She said that it’s fine and that she will send me a pre print receipt and I can print that and then call her back to sort out a delivery.I didn’t receive the email with the label so I decided to call back today to try and get it sent back to me. I dial the number and give my reference number and let the man know I’m waiting for an email. To my surprise the man on the phone was rude and unprofessional, belittling me by saying that is not the process and that I need to arrange it and then get the email to me once it’s been processed.I try to explain the situation with the printer to get the label. He said, No need for a label but you need proof of purchase in the box. I said well printing is not really an option for me because of my situation to which he gave me ‘tough luck’ attitude. Then went on to say, Well do you want to arrange it or not? I replied to enquiry can I arrange it for a future date, which he said, No. We only do it 24 hours in advance, then he was of no help and pressured me to answer like I didn’t have time to even think about whether this is an option for me. And then he went on to say, The previous person you spoke to told you the wrong information. I’ll look up who it is and have them retrained. Disgusting attitude bad mouthing your own colleagues like that. This has been one of my worst experiences with customer services given my initial interaction was one of the most pleasantest conversations. Poor customer service and I’ll be glad this is the last time I buy from you again.

I have a safety issue with my newly installed Bosch gas range. When I called customer service, they offered to read the manual to me. Ive been reading for myself for some time now. The agent said that they had nobody that they could transfer me to that knew how my range was supposed to work. Let that sink in for a minute. Nobody in their customer service group knows how the appliance are supposed to work. Unbelievable.

We bought a Bosch dishwasher SHX series 3 years ago that needed the recall fix. After an hour on the phone trying to get a service call, the repairman was slated for 7am to 5 pm window. When he got here he switched the power cord but the dishwasher did not fit back in slot due to the special new cord. He said I should call an electrician to fix this issue and left. Now I am waiting to pay electrician to fix what the Bosch repairman left me with. BTW the fire and overheating claims started years ago, before we bought the dishwasher, it was not released on the internet that there were serious issues with these devices. I guess Bosch wanted to see how many claims came in before they issued a recall.

Absolutely the best in my opinion. Never an issues, has serviced my residence for years. I would everyone purchase SS models. Highly efficient and would recommend. Has deep cleaning for ones dishes and hardware.

My washer and dryer are 4 years old, and the dishwasher is 2 years old. The housing on all of the appliances is cracked, and those cracks are growing! As a retired couple, it certainly cannot be due to heavy wear and tear on our part. Of course, the warranties are now gone and so is our hard earned money. Bah! To Bosch! A quality product? According to price they should be; the reality differs. I am so angry that I want to take them to court...I want the company to act as if they truly did believe in their product and stand behind it and treat their consumers accordingly.

I recently bought all new Bosch Appliances, Double Over, Two Dishwashers and the cooktop. The Cooktop has been a disaster, was told by service company it was not installed properly, had it checked by the installer, everything done correctly, still does not ignite, called authorized servicer, said they were not allowed to do repair without go ahead from Bosch, called Bosch on the phone for an hour on hold, then talked to operator, gave me the run around would not approve...Worst service ever...

Bought a Bosch dishwasher. Found what I wanted and went to Lowes. Made it clear I didnt want the third rack. Said I couldnt get the one I wanted in white, it only came in stainless steel so we went up a model. Looked it up and said I couldnt get that one in white so we went up another model. So they delivered and installed it and when I looked it had a third rack. We use tall glasses and I am use to my Maytag having room for tall glasses and big cookie sheets and even gallon jugs. They dont fit so everything but glasses get washed by hand. Sorry its quiet, new so no problems but doing dishes by hand.

We bought a set of Bosch washer and dryer that was rated top of the line. We have had nothing but problems for 2 years. Of course we paid top dollar expecting top performance. We have had servicemen out too many times to count. Each time the problem was fixed it really never was. We called repairmen approved by Bosch, called the Bosch hotline, etc. The washer does not clean the clothes properly. They still stink no matter what kind of detergent or fabric softener we use (we have tried them all). In addition, the dryer does not dry. It takes 3 hours to dry one load. We have to start the dryer and then let it cool down and repeat. With a family of four, this does not work. We will be junking these and getting good old Maytag.

Front door handle has design flaw and has cracked on both sides where the buttons are and now needs replaced. It has broke in a third area and is attached to the wiring so it will cost. I am concerned this will continually be a problem after repaired as it has broke with no little kids in the house that do not abuse the dishwasher and it cracked just under the year mark. Very disappointed. Now cracked and have to replace year and 8 months...

Dishwasher is three years old. The door does not latch. If is held shut by a magnet. If the machine vibrates at all, the door opens and the machine stops. You have to go in and push the door shut, again. Sometimes, it goes through the entire cycle down to 1 minute, and then runs forever, constantly reheating the water. I cannot leave the house when the machine is on. I have had the serviceman out 4 times, and he refuses to come out any more. Boschs solution to my problem? Use less soap. Never again. It is a piece of crap - and expensive, too.

During shifting of house I moved all my household items along with Bosch front loaded 7.5kg washing machine that I purchased just 6 months ago. During re-installation I was told the its motor has come off the drum and it will cost 7500 INR to replace it.. I had warranty but Bosch representative said this item is not under warranty. Also the way Mr ** the service person from Powai Mumbai reacted was terribly upsetting. He kept on saying, You should read the terms and conditions in the manual. I will never buy any Bosch product ever and I would strongly advocate for not purchasing Bosch products to everyone..

My Bosch 800 series dishwasher was delivered and installed on January 6, 2016. Thirty-eight days later, on February 11, 2016, the mid-level spray arm fell off during a cycle, landing among the dishes on the bottom rack. Our first clue that something was amiss: Soap dispenser sprayed soap all over but it was not rinsed off the dishes. Chunks remained in the dispenser as well. Second clue, I could not see the spray arm where it used to be!!! We finagled the drawer out and off, flipped it over and reattached the spray arm to its central anchor spot. It was not as hard as we thought to reattach it, thank goodness, but does this mean it will fall off easily again?Very discouraging for a BRAND NEW APPLIANCE that was not even run on a daily basis. We are only two in this household and we do not fill the DW daily. I am concerned about the LONG running times and about the frequency of having to refill the rinse aid, even after adjusting it to be a lighter amount dispensing each time. Add to this the prospect of inner parts falling off and I have to say I am worried that my $899.99 investment was not a wise move.Additionally, I discovered through a review on another site that the model I chose was a special application. Meaning it is shorter for counters that are below the standard height. I wish the store salesman would have told me that. This explains why the installer had to laboriously jack up the corners to raise the appliance to its highest position in order for it to be hidden under the lip of the kitchen counter, but there is a space at the bottom now.

Really quiet dishwasher with a water softener built in. No pre rinse required. Really cleans dishes well, is made of stainless steel not cheap plastic like other brands. A little more pricey than bottom line other brands. But if you want a dishwasher that works well and is quiet and will last I recommend the Bosch brand.

Very pretty piece of Appliance. Very efficient and quiet. Love the delay cycle so can set it for later times when hot water can be spared. Dishes come out perfectly clean. Bit pricey but worth it. I have other brand names but none compare to the clean dishes provided by Bosch.

The Bosch dishwasher is quiet with a variety of cleaning options that have worked well for seven years. It has an easy to clean filter. The racks are well made and the coating on the dividers is as good as when I bought it. Cutlery holder is easy to remove and well designed. Top narrow rack is great for spatulas and other utensils.

As my wife and I are empty nesters and owners of a new home three years ago we splurged and bought what we thought would be our last washer and dryer. Next 700 series. They were highly recommended almost everywhere we looked. Total farce. These machines are worthless. Ditto to almost all of the prior listings and complaints. Bosch totally unresponsive to requests for help. They should be restricted from selling future appliances until they get quality under control.

This dishwasher is clearly the best ever. Love it. Incredibly quiet, cleans marvelously. Not afraid to run it overnight or when I am not at home.

Purchased dishwasher 11 months ago and displayed error code E20. Bosch dispatched local tech who determined it needed over $600 in parts to repair. Tech also indicated they had absolutely no knowledge of how to repair a Bosch. Called customer support to ask why they wouldnt just replace since retail on the unit is only $800. They indicated they want to give it a shot with the tech. So now a tech with no experience is going to completely take apart a dishwasher in my home and hopefully it doesnt leak and destroy my house after hes done. Customer service was extremely unprofessional and rude. Stay away from Bosch. While they may have a record of low repairs. If you do have an issue they dont stand behind their product.

This is my third front loader, and without a doubt, the best. It is silent, efficient, and everything comes out clean. Only complaint would be the marks on the rubber seal. I cleaned it every time I used the machine and left the door open but still got marks.

Do not buy Bosch. I have a 4-year-old dishwasher that has had tons of problems draining. Once a month I have to take it apart to fix the drain. Contacted Bosch and they were absolutely no help. They do not stand by their products. Complete garbage and awful customer service.

This wall oven - much like all appliances these days falls on its own sword - it is too complicated for its own good. This oven has a control panel with loads of stupid features, timer, Sabbath mode, clock (with year, month, date - who cares!!!) and so on. Its just an oven! Nobody needs that stuff. The control panel is the root of all thats wrong with the oven - if Bosch had just made the oven with power on off, temperature dial, light switch and convection fan on/off, Im sure itd work forever. Not now, the control panel has always been wonky, insisting on setting the time before you can turn on the oven! Now it refuses to accept time changes, thus rendering the oven inoperable. Lunacy. Im throwing this oven, not buying another Bosch.

I have been happy with my dishwasher that we purchased in 2013 until 2015. That is when we noticed a prong on the lower dish rack had rusted. The dish rack has a 5 yr Limited Warranty (excludes labor charges). So I contacted Bosch and they told me the service contractors in my area. I called Samaritan Installation who ordered the part, came out and replaced my dish rack and charged me $60!!! I was upset but could do nothing but pay them. Then, I called Bosch to complain about the company they recommended and they could care less.

I have been a longtime owner of Bosch appliances in every home we own with no issues in the past 20 years. I down sized and moved into a new home. I decided to change out the refrigerator first. I love the new refrigerator with French doors and one big drawer below. Upon delivery my appliance was DOA. It tripped the dedicated breaker in the garage. We plugged it into other outlets in the kitchen to check to see if it was the outlet. They took it away, the rep was very arrogant saying that it was a problem with our electric in our new home. The distributor asked if we could have an electrician check out. The electrician said that we would need to something that he can not and would not do for us. We needed to put an old style non-ARC breaker in for that dedicated outlet.The retailer brought it back on Tuesday the following week after my husband installed a Non-ARC required by code breaker. It works. So we needed to break the electrical code to keep this appliance. The electrician said that their refrigerator and DWs have that issue. In the country they are made, they do not replicate the electrical supply with breakers like we have in the US for testing and this problem is known by the reps, distributors, and the company. I would love to see them do something about it. We have an electrical code for a reason. ARCs have been required since about 2013 or so. You would think they would have corrected this by now. All of my other homes were not new- last three so it was not an issue with the breakers. You choose.

The oven has had major issues and it is only 2 years old. The door has never been able to close completely shut since day one. In first year the computer unit broke. Now, beginning of second year and the ocean doesnt turn on. I will never purchase a Bosch product again. They say nothing is covered and they are not responsible for anything. Completely disgusted. Looks like I have to purchase a new stove, for it is not safe and is costing too much money in repair bills.

Our dishwasher caught on fire and we found out it was under recall. We are eligible for a 40% off rebate towards a new Bosch dishwasher. But, after 6 phone calls, I still cannot get this form (which I need when I place an order). No one can offer any help besides supposedly emailing the form again. Now Im wondering if we should even get a Bosch at all. So, we have been without a dishwasher for a week. It will be at least another week (probably 2) because the whole process involves snail mail and placing an order online.

The dishwasher is very quiet and washes well, but after a mere 5 years the plastic recessed handle on the front is cracking and falling out. We are very disappointed. There is only one couple using it and we only run it about twice a week, when its full. We expected more from Bosch.

We bought our Bosch dishwasher in 2012 because we heard they were the best from the salesman (I think it was because he got a spiff for selling that brand that month). I am sorry to say that the dishwasher is leaking due to a defective valve. Bosch customer service claimed our dishwasher is “old”. They also state that their dishwasher life expectancy is only 10 years now. Hmm. My last KitchenAid dishwasher turned 15 years old when we sold the house and the owner said it went out finally after 20 years. My GE at our other house is still going strong after 14 years. Bosch is not what it use to be and their customer service manager is rude. When a company has it in the back of their head that their appliances are pretty much done at 10 years that says something about their philosophy behind building them. Just saying.

DO NOT BUY BOSCH!!! My kitchen renovation required a replacement of the brand new stove. The dishwasher was replaced at least 2 times, and thereafter required service and at the present time is noisy. The refrigerator required several service calls and replacement of the ice maker, as whenever I needed ice, there was none, or the cold cuts in the refrigerator were frozen, or the vegetables in the drawer were frozen. It is too frustrating. In the beginning, Bosch was accommodating, however, there is no assistance whatsoever although I was assured they would be there to assist with the refrigerator. Unbelievable experience. WILL NEVER BUY BOSCH AND RECOMMEND ANY OTHER BRAND!

Seriously you can only put plates on the bottom rack, no bowl casserole dishes or Tupperware of any kind will fit on the bottom rack. My husband purchased me the most expensive dishwasher Lowes had... think he did good... Seriously this dishwasher isnt for large families. The slot are too close together on the bottom rack... Whoever the hell designed this product apparently has never loaded a dishwasher or doesnt have a family of 4 or more...

My children and I nearly lost our lives 3 nights ago in a fire. I went to bed after turning on my premium Bosch dishwasher. I am deaf in one ear. I went to sleep and heard/smelled nothing. Suddenly my 12 year-old daughter came running into my room yelling that there was a fire in the kitchen. I ran down and saw 3 foot flames coming out of the dishwasher. Thank god I had a fire extinguisher, which I had taught myself to use after seeing a Dateline story years ago that most Americans who have extinguishers dont know how to use them. We are now displaced temporarily from our apartment for at least 2-3 weeks during clean-up and without a kitchen for 3-4 months.If one more minute had passed, I would not have been able to reach the extinguisher on the counter and would have lost everything. If my daughter had not been so alert or there, I/we would have died. What makes me angry is that Bosch KNOWS these dishwashers may catch on fire. There is a voluntary recall posted deep in their site for models from 1999-2005 for a very rare ability to inflame. They have made little effort to contact consumers directly. If you google, you will see that the international news media is starting to notice.

Have a Bosch Refrig./Freezer just over one year since purchase. Call for service as freezer would not keep food frozen. Waited for repairman for 7 days. He came and said we needed new Temp sender and fuse ($100). Labor ($233) in advance. Would be back to fix in ten days. After 24 hours, the freezer does not work and now refrigerator is losing temp. as well. I requested emergency help as wife just had emergency Detached Retina Surgery and now home. We are both 70 years old. I have all Bosch appliances including: DW, WD, STOVE, MICRO. Never had problems before with any. I am going to call my lawyer and write a claim with the BBB. This is the worst Quality Assurance I have ever seen and the technicians do not have the training on this equipment to fix or repair problems.Updated on 08/02/2015: Call Sears to repair 2-year old Bosch unit which was not cool enough. They came and in 5 mins said I needed 2 parts @ $100/10 days to get parts and $250 labor, all in advance. But when they installed, the Bosch Refrig/Freezer did not work. The service people are not trained and Bosch was no help. I would never recommend Bosch to anyone from now on.

After spending $1,700 on the initial unit, an extended warranty, multiple repairmen visits and two magnetrons, our 14-month-old Bosch microwave caught on fire and is now deemed irreparable. Extended warranty people say we have to collect from Bosch. Bosch says we have to collect from extended warranty. Getting the run around from them both. We had this microwave installed for just over one year when we remodeled our kitchen, including creating a custom built-in location for this microwave. We now have a giant hole in our kitchen island and have been fighting with Bosch and the warranty people for months.Thankfully this diabolical machine didnt catch our entire house on fire. But nonetheless this product is a HUGE safety hazard and it should be pulled off the market (and poor suckers like those of us who purchased this machine should be compensated). We have filed a complaint with the Texas Attorney General and asked to be included in a Class Action lawsuit that was recently filed. Protect your home and family -- do not buy a drawer microwave from Bosch!!

Purchased B20CS30SNS fridge from Home Depot on March 2020 (in the peak of Pandemic) for my tenants who lives in the apartment. They delivered defect appliance. Tenants did not realize that water dispenser was not functioning well as they never use it before. As a landlord, I was not able to visit during the pandemic till October. I found out that the water is not running from dispenser plus ice are not producing. I contacted Bosch warranty department which took at least 1 hrs to speak. They sent technician in November and End of December. The Fridge is still not working. The valve in the back of the fridge has be to replaced. Im very upset and frustrating due to slow response. How could this brand new fridge need to replace the parts within 6 months? Very unreliable and handling customer complain unfairly.

I purchased a Bosch Dishwasher about 2 1/2 years ago. From the very 1st day it never cleaned that well. It had gotten really bad after about 2 years. It was not cleaning anything at all off the dishes. Called Bosch and all the 800 rep said is that they will send a repairman out. I could not believe that they would not stand by their product since I have called several times within the 1st year. Now Im stuck with a dishwasher that I have to completely wash everything off plates, silverware, etc. or it comes out dirty. I thought I was doing a good thing but purchasing a Bosch, it is the biggest mistake I ever made. DONT BUY A BOSCH UNLESS YOU WANT TO WASH!!!!

Installed 12/5/2018. Unlike my friends Bosch DW, this one had a top drawer that was diabolically designed to prevent efficient loading with flatware. We called William who told us there was another drawer, and gave us a part # and price, but no free exchange. The next day we called back and ordered this “other drawer”. It arrived Friday 12/28/18. It was the exact same drawer we did not like. We called 12/31/18, and were on hold/ignore for 25 minutes, after which the CSA told us to call back on 1/2/2019. We called back and spoke with Kay **, Customer Support Representative (US/MA-CSCN9), who said there was no “other drawer” and could I get a part number from my friend? Within two days, I did get my friend’s part number, but found out from https://www.bosch-home.com/us/store/accessories/dishwashing/accessories/baskets-and-holders/... That that part is not compatible with my new dishwasher.Since there was apparently nothing BOSCH could or would do for me, I called to return the redundant part today 1/8/19. “Monica” gave me all sorts of flak about how all of this was MY fault, and that they would make no exceptions, and I could return it at my expense, and pay a 25% restocking fee on the wrong part, and even that I would have to wait 48 hours to get a return label sent to my e-mail account. Needless to say, while some lucky people have had good luck with their machines, and some may even have gotten good customer service, I was treated like trash. I now humbly vow I will NEVER willingly buy a BOSCH anything ever again.

I bought my dishwasher in May of 2011, and it worked fine until October 2012 when it decided to spring a leak. Due to my work schedule, it took a couple of weeks to schedule and receive the new parts for the dishwasher. The part that did arrive was broken but the technician was able to make it work. Everything has gone worked since, well, until yesterday. Another leak and the dishwasher is now out of warranty. I looked at the original estimate for repair and realized that the cost of repair would nearly be half of a new dishwasher. I am convinced I bought a bad dishwasher and I am just having some bad luck. I think I will try a different brand. Just like a Chevy. I cant stand them and find them to have reliability issues. I am sure the same goes with dishwashers.

I bought a BOSCH refrigerator 3 years ago. Fridge wont dispense water or ice. The unit has a broken wire in the cabinet and the issue is non-repairable. Youd expect this issue with a fridge that 10+ years old. NOT 3!! I paid $1700!! I called customer service and was told that there is nothing they can do, Its a man made product. I paid a premium for what I thought was quality!!! It was crap instead. DO NOT buy products from BOSCH.

Something terribly dysfunctional about Bosch and how they treat customers. After receiving several marketing letters pushing that I purchase a service plan because my warranty had expired, I agreed and sent a check. When my dishwasher broke I contacted Bosch and filed a maintenance request. After 10 days of silence from Bosch, I called and was told that my request would not be honored because I was still under warranty. I then contacted the service department and was told to send a copy of my purchase receipt, which I did. After another 10 days of silence, I again contacted Bosch and was told that the person handling my case had been in “training” and I should send a picture of my defective part... which I did. Again total silence from Bosch!Does anyone work at Bosch? The only efficient thing they do is cash my check. Why would they send marketing material imploring that I purchase a service plan when I’m still under warranty? The material specifically warns that my warranty had expired. Then when I ask for servicing they ignore my request then decline to honor their contract. I’ll never buy Bosch again.

I do like my new dishwasher - cleans great and is quiet but there is a smell. This is not food related, or deposit related since it is only 2 weeks old. It is obviously from the plastic molds used for the racks. I am unsure if this is a deal breaker yet and send it back. I have no alternative one to get. This one has everything I want except this smell is bad. You would think Bosch would fix this long ago, sadly not.

After the cleaning, we noticed that large to medium specks of grease were embedded in the glass of the oven door. A Bosch representative came and took a look. He said it was a function of the oven. We called customer service and elevated the call to a supervisor who said the same thing and if we wanted to clean the glass, we would have to pay for that ourselves. I am writing this because this was an expensive combined oven (microwave and regular oven). Had I known of this issue, I would have purchased a different oven. Weve had self-cleaning ovens for 47 years in four different homes and never had a similar issue.

DON’T BUY A BOSCH. PLEASE SHARE!! I’d give a minus 5 stars if possible!! Purchased a Bosch dishwasher December 11, 2015 from LOWES for our Florida condo. This condo is used FIVE (5) months out of the YEAR. So this dishwasher has been used 15 months! Lifetime tub warranty. Bad quality rubber seal. You can see by the photos it’s disintegrating. After calling, getting bounced around then waiting 24-48 hours for a return call...they send out their technician. He lies and says he never saw this before. We tell him we found out that our neighbor next-door at the condo had the same model and the exact same thing happened! Coincidental? I think not. Then he said, “Yes it’s bad batch of rubber and the dishwasher will leak. It’s not fixable.” Call again. The one department they transfer us to then another, we have to wait 24 to 48 hours for each return call, never give us direct numbers. We have to wait for them to return our calls. Then we have to fill out paperwork. They want to prorate the dishwasher. Make us pay almost $300 again for the proration, delivery fee and tax. Purchasing delivery installation we paid over $700 for this piece of crap. Filled out all the necessary paperwork. Never hear anything. Call, tell us they got it and reviewing now. Wait over a week. And NOW they say they never received the paperwork we filled out. Resend. We need to wait another 48 hours. From the beginning they knew the absolute last date we could have this dishwasher delivered. They had it in their notes. Well it’s too late now. We’re not going to be here any longer to have a delivery of the dishwasher. I will go buy a GE in the Fall and have it installed. I will never buy a Bosch again. I will do everything I can to let everyone know the lack of integrity and honesty this company possesses. Please share our story so another sucker doesn’t get taken. Bosch knew they had a bad failed batch of rubber seal gaskets out there. And yet they left their dishwashers in the vendor’s warehouse, no recall, to continue to push failed equipment on consumers to continue purchasing their subpar product. I’d like to shove this dishwasher right up their you know what. #boschisjunk #dontbuybosch #boschunethetical

Quiet, water, energy saver, simple to operate. Excellent in cleaning dishes and leaves no spots. One of the best ones we have ever owned. Easy to trouble shoot and diagnostic. Simple to install, that even a child can commission.

This DW is the Bomb! Quiet with a no heat element dryer. It uses the hot water heat to energize the stainless steel interior to dry dishes. Gives you a signal to open door after cycle is complete and let out the moisture. Glassware stays clear with no fogging film left over. A great machine that is the quietest ever. 60 DB sound.

We installed this new oven last year and decided to run the self cleaning option. We did not pull the telescopic oven tray out prior to running the cleaning option. Apparently the high heat ruined the parts involved with the telescopic action. It would have been nice to have had a warning label on the tray or perhaps the dealer might have mentioned this. Im sure it indicates this in the book so Bosch is off the hook for a $250 tray. The salesman at Mahlander’s in Sioux Falls was a complete jerk about it. No more Bosch appliances for this family.

Bosch dishwashers have a upper spray arm that often falls off. They have a small easy to lose plug that holds it on. They will not let you just replace the plug or as a courtesy send you one. They force you to buy a new spray arm. You would think that this company would want to back up their products and replace a small plug at the cost of losing future customers. They do not care once you purchase their product but look for more ways to get more money. Very disappointed.

Recently bought a new Bosch refrigerator 12 days ago. The fridge is not cooling or maintaining temperature. Service technician came to check but didnt have a thermometer. Gave an unsatisfactory reply that the compressor heating up and left. The problem continues. The technical support provided and the Bosch Refrigerator very unsatisfactory.

We had ordered three appliances from Bosch all of which were the black stainless 800 series (the gas range, refrigerator & dishwasher). Both the refrigerator and the range came had a problem. The refrigerator has such a heavy lean on our level floors that even the adjustable legs couldn’t extend down 2” to make it level. We had called Bosch and as requested had a third party arranged by Bosch to inspect, which concluded that it needed to be replaced. We then waited 2 months for customer service to produce a code for reordering, during this time we did not have a fridge. We spoke to numerous customer service reps. At which point had an urgent request of the manager(who was the one responsible to place the reorder code on the product) but the manager could not return this request until 2 months later.The customer service reps. Would tell you one thing then another completely opposite until I had recorded it so that the rep could listen to what was said. Once the new item arrived, upon delivery they noticed that the doors were all finished in different finishes. The bottom freezer door was a different finish then the upper doors and the handles were different from the upper and lower doors.(Quality inspection?) So naturally they needed to replace all the doors off of the unit. These two refrigerator somehow passed quality inspection?!? And it was not just that item, our range had arrived with a bronze coloured vent piece that completely didn’t match their black stainless steel and the rep. Had agreed that they don’t know why it was like that...When I told them of this and they asked for the item info on the inside of the unit (with the rep on the phone) I opened the oven door to find a large 8” piece of bent metal with insulation exposed in the interior of our “quality inspected” range! The third party had to write an inspection report on this too even though it was clear as day that this was a safety issue/ and that this item clearly was not inspected. This item as well took 2 months for replacement., it too fell on the shoulders of customer service manager who could not produce a reorder code until 2 months later. And we did not have our range or refrigerator at this time seeing as their customer service team reassured me on 4 separate times that it would be 5-7 days for processing.I would never wish upon anyone to have to go through what we did with Bosch. Months and months of phone calls, and no appliances for months, and how we have been treated. We thought we were buying quality products with a company that could offer customer service. This was not the case. Please do yourself a favour and buy from a company that you can trust. BOSCH is not that company. And No Bosch has not figured out why they have a bronze vent piece on their black stainless steel range and the replacement range arrived with the same bronze vent piece. But at least the insulation was not visible this time. Buy quality inspected appliance from anyone but Bosch!

Model hmvp053u/01 Jan 2017. Bought 2018. Didn’t cut off. Burned up. Took 4 mo for Bosch to fix. Would not take back. Can’t read small numbers on control with light on. 2018 Bosch induction range. Numbers can’t be seen. Oven on multi-rack doesn’t bake evenly on convection. When door is opened for less than 2 minutes it takes about ten minute or more to get back to the baking temperature.

The configuration of racks is abysmal. Can fit in about 8-9 glasses and cups combined. Can fit in NO large dishes. Silverware basket is in awkward position. Dishwasher runs for two hours and still the dishes are wet. I hate this dishwasher.

So frustrating to get a letter in the mail that tells you to stop using your dishwasher immediately like its no big deal and doesnt inconvenience my life. Of course after trying to call, I get a voicemail saying due to caller volume they are unable to take my call at this time then the call disconnects! Im supposed to stop using my dishwasher because its unsafe and wait until I can get through to them and schedule somebody to come out and fix it. Who knows how long this will take. Save your money and buy a less expensive brand. Ive never had this problem with the dishwasher before and have never spent this much on a dishwasher.

I bought a brand new Bosch. It had a small dent on the front of the door so I was able to get it at a discount. When I got it home it did not work. All of the cooling tubes were twisted inside the refrigerator. The repairman came three times and all three times he said Bosch should replace it. I have called them every day and they never call me back. After three weeks of arguing about the price I paid for the fridge, They finally said they will replace it. I called again today after the fourth week of waiting and they now say its under review again. DO NOT BUY BOSCH!!!

Purchased Bosch side by side 2 years ago from Lowe’s. It worked fine until 2 days ago when several things at once broke. We periodically pull the unit and clean and remove dust. It is never over packed and in ONLY 2 years it breaks down. I got rid of a 15 year old Panasonic refrigerator that worked for a so called high end one. Leave Bosch alone!

I purchased this dishwasher on 8-1-18. Four months later I heard a motor running my kitchen. After investigation I determined that it was the dishwasher drain pump. I opened up the door and the key pad was dead. The only way to shut it off was to unplug it. I called Bosch and they gave me a number to call saying it would be two and a half weeks before a serviceman could be out. Two and a half weeks and no show. Called again and told another two and half weeks. Over a month later and a technician shows up. He said water had leaked into the bottom somehow but couldnt determine where it is coming from! He said he needed to order a part and it is backordered, (Two Weeks) and Bosch wont see the part and it wont be released at least for another week after that! Furthermore he doesnt know if it will fix it!! I purchased this brand because they were supposed to have a good service record? I consider this a LEMON and after calling and explaining my circumstances I asked them to replace it not knowing if it will ever be right and was refused. If you buy a Bosch have them throw in a dish rack and drain pan with it!

Bosch front load washer - Bought Bosch because of the name brand and believed it to be reputable company. First issue was that the front panel door started to rust just under the soap dispenser. Had it replaced and within a month the new panel did the same thing in the same place. The repair person said it was because we use bleach and it was the cause. If you are not to use bleach, then why is there a bleach dispenser. I cant get the company to recall the product or determine the real problem. My husband feels that it is in the preparation process when making the door (no coating or priming of the steel or metals). This is a Huge disappointment. I plan on reporting this to the attorney general because of the cost to consumers.

Its the worst mistake my wife and I ever made, buying a Bosch dishwasher! It has never cleaned dishes from day one. You have to put 1/3 of the dishes back in or wash by hand. This was a very expensive dishwasher. We would never buy a Bosch product again.

If you want a company that honorably stands behind its products, and has caring customer service, then DO NOT, I REPEAT, DO NOT!!!! purchase a Bosch product. Dishwasher malfunctioning and you are just out of warranty? They dont care. Paid $1500? Oh well... too bad. I purchased a $1500 Bosch dishwasher. 3 repairs to the malfunctioning salt indicator in first 22 months of ownership. Bosch would do NOTHING for us. BTW, paying more for a dishwasher does not in itself shield you from malfunctions. Moreover, our old $500 Maytag worked flawlessly for 12 years. BOSCH = Bad Overall Service Customers Have.

I purchased this dryer and washer combo because I needed a compact wd set, I actually purchased 2 sets. I'll number my points of why I like/dislike this dryer. 1) It was annoying to have my electrician had to put in a 4 prong outlet. It costs more money than I wanted to spend 2) I had no idea this thing was going to drain onto my floor (it was my error, I was so eager to dry clothes after hanging it outside all summer to dry, so I just ran the load to dry making my floor wet by simply plugging and playing. 3) THIS TAKES FOREVER TO DRY. But it was SO WORTH IT not ironing or finding all my clothes bone dried and wrinkled. I finally caught on the trick of putting it running a longer time and not overloading it. I actually enjoy doing laundry more because folding wrinkle-free clothes and hanging up wrinkle-free clothes was a godsend in my family of 6. I am just happy I purchased 2. Now I can dry clothes and do all my laundry at once. I strongly dislike dirty laundry so so so much. 4) It's Ventless! COME ON NOW, no hole in your wall that you have to cover with foundation plantings that end up burning up and full of lint? THAT'S AN A+++++ in my book. My last dryer was a vented dryer from Bosch, and that thing was ok not awesome because of the wrinkles but the lint buildup was significant all over the duct. I couldn't sleep at night if I knew the dryer was running because I was terrified of a risk of fire. 5) The clothes come out soft, fluffy and light. Like not hard, crispy and extremely, extremely dry. Its just a perfect dryness. 6) The room is warm because of the vent. I love this feature in the winter. In the summer, I'm not inside enough to care but my electrician is recommending an exhaust fan. Nah, I'll just open a window. It hasn't bothered me yet. 7) Its awesome, compact size allowed me to hook it up temporarily anywhere- my kitchen, my basement etc during the renovation. Get one, you won't regret it. You'll even feel more European in the process.

Did not dry dishes well but otherwise worked ok and was very quiet. Just broke recently after 12 years and is so expensive to even have a repair person come look at it that I am buying another brand of dishwasher instead of trying to fix it.

Hands down the worst company, terrible policies and unfriendly customer service. They send reps to fix issues (washer dryer), but they dont arrive until days later without calling, and they dont fix the issue then charge for follow up visits. Terrible business, will never ship with this company again.

I called Bosch customer service on the 9th June 2018 to inform them that my washing machine was not working. The adviser ask me to provide the registration mobile number which I did and I ask her when did the technician call me. She say within 48 hours and she book an engineer visit for me on the 11th of June 2018. But no one should called me at that date. Again and again I request for service but there is no response.

I bought a upper top of the line dishwasher. Most times that I use the machine some of the dishes come out dirty. Its not me and its not the way I stack them. Bosch has refused to acknowledge a problem. The pocket handle has broke twice and so has the rinse dispenser. Bosch replaced them both once within first 12 months. Now that warranty expired they ignore my requests for assistance. If youre considering Bosch, dont do it. Poor machine, worse customer service.

I have ordered Bosch 7 kg Fully-Automatic Front Loading Washing Machine (WAK24268IN, silver/grey) on 11th OCT 2018 from Amazon India. After receiving the product, it took 20-25 days for demo. On the demo day, weird sound is coming from washing machine and I informed Bosch technician the same moment. However he convinced me by saying as if now it doesnt have any load (clothes), so do not bother about it. On 2nd day, the Surf Excel is coming out and washing machine is vibrating like anything. I need a urgent replacement ASAP. YES KINDLY REPLACE THIS FAULTY WASHING MACHINE. BOSCH TECHNICIAN PHONE NUMBER: SRAVAN **. From last 10 days I am calling him, But he is not responding to the call. I already informed him about the issue and he told he will come tomorrow but that tomorrow never came.

We purchased a Bosch dishwasher from Lowes in October of 2016. The configuration was somewhat clunky but we dealt with it. We followed all manufacturer recommendations for use and had no problems until April 2019. After loading it and running it the cycle ended before it should have, when I opened the dishwasher it was full of dirty water and the dishes were not clean. I checked the book and online. Followed the directions to empty the water and check the filters. There was nothing blocking the filter. I tried to run it again, stopped after 10 minutes again full of water. Again followed the steps. Called Lowes. Was told that since it was more than a year old I needed to contact Bosch. I contacted Bosch who claimed the problem appeared to be in the control module. They offered a few (3) Bosch Authorized Service Centers, I called the one that was only 30 miles away (closest), after 30 minutes on the phone with model number and serial number they told me the part I needed was no longer available and if I wanted a service call it was $100 up front and they could not get here for two weeks. My husband found the correct part online, ordered it from Bosch ($110 plus shipping), he installed it and the problem was still there. You turn on the dishwasher and it runs for 30 seconds, then claims it is sanitized. We then called a different repair company and they could not figure out what was wrong. We went back to Lowes hoping for at least the offer of a discount from a new dishwasher. No support, they said we should call a local appliance repair company to fix it. I told them I would call a local appliance company to sell me a new dishwasher. Apparently 30 months is the length of time a dishwasher is supposed to last. Very very disappointed with Bosch and with Lowes.

Bosch 300 Dishwasher was running and cleaning great for about 2 years. Then we smelled a faint melting of burnt rubber smell...not strong but enough to get noticed. Took out all plastics continued using...smell still remained. Worried it might cause a fire. Had technician come out for $99. He did diagnostic test...everything is fine. Smell continues and now when we run dishwasher it trips its own circuit breaker. NO longer using dishwasher... Waiting for repair guy to come out on Monday. Whats the deal on a $700 dishwasher...? Is this another automobile recall crisis...? If not it will be if they cause house fires. I hope they dont! Will add comments after visit on Monday.

I am in the middle of looking for appliances for my new kitchen. I find myself in awe with what everyone has to say about very expensive appliances that the companies refuse to do anything about. My question is how do they get away with this? It is very discouraging and there should be a way to make these companies responsible for their products and not the loss of the consumers. I have a Bosch dishwasher that hasnt worked for over 1 year because they dont make the part any longer to fix it. What is that all about?

The compressor on our Bosch refrigerator seized after just 7 years. The cost to repair was more than we paid for our new refrigerator - NOT a Bosch, a Frigidaire Gallery. Stay away from dual evaporators - sounds nice, but its too complex for the government-mandated efficiencies. (The Bosch dishwasher is great.)

We purchased our Bosch Nexxt 500 Series washer on 7-10-2007 and within a few weeks noticed that our laundry smelled musty and that the whites were no longer white. The smell worsened to the point where I hold my breath when using a washcloth as I wash my face. When I called Lowes I was reminded to use only one tablespoon of high energy detergent, use Affresh Grit Grabber to wipe down the door gasket and the rubber boot of the tub and keep the door ajar. This same information was provided me by Bosch Consumer Service. I also run an empty load with vinegar/bleach every couple weeks. The door stays ajar at all times except when running a load of laundry. There have been times when so little water enters the machine that the laundry comes out still dry in areas but the worst is the bad smell of our laundry. I am so very disappointed in my waste of a thousand dollars and embarrassed that I still have this Energy Efficient washer but dont know where to turn.

DONT BUY A BOSCH DISHWASHER. I purchased my dishwasher April 2016. I am very dissatisfied with it. I always have an odor, dishes dont dry and I have tried every one of the suggestions to have dry dishes and none of them do the job. I rinse my dishes first and I dont wash them everyday since I am alone. Lately I have been getting black mold on mostly the plastic containers. Ive had several different dishwashers over 40 years and this is the first time Im having this problem. It is very quiet. Today I spoke with customer service and was told I should do a rinse everyday because it is very air tight and there is no heating coil. Ive tried the Extra Shine feature which raises the temp to further enhance drying results. Well, it doesnt work. If I have a dinner party and need to wash more than one load, I have to dry the dishes. The best dishwasher I had was the KitchenAid which I want again. I have a service man coming out to have him smell the odor. I had to throw away wooden spoons, covered with black mold, washed and stayed black. The only thing about this dishwasher is its quietness. I would gladly have a noisy one that works fine. Another thing, it takes 2 hours or more to complete a cycle.

I moved into a condo last April and the drum is already broken on the dryer. Theres clearly no user error involved, but Bosch is charging me $400 to fix it because they only support their products for 12 months. Its very likely that the drum was already cracked in the first 12 months and even if it wasnt, I advise people to avoid any company that refuses to stand behind their products. Run from Bosch!

Bosch dishwashers have a circuit board that according to all the repair persons Ive talked to simply go out after a certain number of loads. A circuit board manufacturing engineer told me after looking at the part that the Bosch cost is about $17 to build it. The repairmen want between $250 to $350 to replace the board that Bosch sells to them for $150. 5 cycle, all the bells and whistles. Deep floor, thin walled, big as you can fit in std space. Bosch make beautiful stainless fronts. Negotiate a 2nd circuit board with your purchase, you will need it soon. Its precisely designed to fail at 3 yrs normal use.

Have had multiple issues with dishwasher and find parts hard to get. Detergents and their formats make cleaning an issuer. Have had several overflows of water on floor under machine. I often end up rewashing dishes after wash.

I purchase a Bosch gas range in Dec 2019. We started smelling gas last week and had to call 911 and PSE&G. The issue was tracked to the oven and Bosch said they will send a technician. They said the earliest appt they had was 4 days out. I called them again as the smell was progressively getting worse. I escalated again and they agreed to send local Bosch certified technician. The technician arrived promptly and found that the safety valve was defective and he had to order the parts from Bosch. Bosch said 5-7 business days (and this a gas leak issue) and I was again on the phone trying to covey the urgency. I was stuck between the installer and Bosch and I am the Consumer. Bosch finally agreed to overnight the part to my address and the installer was scheduled to fix it today. I called Bosch today for a tracking number and they said they dont have one!! I also found out that they have shipped the part to the technician! Still no part and plenty of gas smell. Bosch customer is very inefficient and they really dont care about the safety of their customers. I would never buy a Bosch appliance again. It doesnt matter how good their products are. Simple irresponsible customer service.

Have a Bosch built-in refrigerator with TWO issues related to the icemaker. Have had it only 6 months, but both problems pretty much from the beginning. First of all, it keeps dropping ice into the tray, and the tray overflows because all the ice drops down in the back of the tray, while the front of the tray pretty much stays empty. Had serviceman here twice, and both times he told me I have to keep pushing the ice from the back of the tray to the front. Told me the manual says that. It doesnt.MORE IMPORTANT - there are little tiny flies and an awful smell in our freezer ever since the fridges circuit breaker blew while we were away for a month. Every once in a while Ill see a tiny larva inside an ice cube. Pretty sure there is a nest in the icemaker or water line. Or possibly in the drip tray. The bugs seem to come out every couple of weeks - probably the gestation time for the new eggs that were laid. Weve never seen a live one - only dead. Had both exterminator & Bosch service person tell us we need to totally uninstall the fridge and clean & disinfect. Seems to me there should be a way to get to the drip tray & icemaker without uninstalling the fridge. Have 4 boxes of baking soda - still have the smell.

When searching for kitchen appliances during a recent, major kitchen remodel, we decided on Bosch which turned out to be a very poor decision! Two convection ovens, gas cooktop, dishwasher, microwave, and vent hood. After being in service for less than 2 years, both the dishwasher and microwave have required major parts replacement. Dont fall for the hype!

I live alone and wanted a small capacity washer and dryer, although I bought a set the washer has a larger capacity than the dryer, so there was a learning curve. But they are the perfect size for me. The cycles on the dryer will not dry my clothes, but there is a timed dry option, which works just fine. You just have to be careful with overloading. This is not an issue for me, but it may be for others. The washer is close to perfect.

I have a fully equipped kitchen of brand new Bosch appliances. I started using them in April of 2019. In early November of that year, a small part on the lower freezer drawer broke off. This is the main freezer. I called Bosch service directly to schedule the repair. I was told that they contract their service out and that they only had two service companies in the entire San Diego county area, a HUGE area. Only one of these service companies was willing to come out and take look. The serviceman came out but did not have the part needed. He ordered it from Bosch. I heard nothing for 3 months. When I called Bosch in February 2020, still no part available. Now May, I called again and was told that the part was still not available and was “probably” coming from China and in fact may be discontinued altogether. I was told there was nothing they could do and that they will TRY and call IF it comes in. Wow. Beware! Choose appliances that have better service available and customer care in place.

I have been held up six weeks trying to get my Bosch dishwasher repaired. They have mailed THE necessary part at least four times. Sears is their repair service. Each time I wait for Sears to come only to be told it is the wrong part every time. The last time, Sears sent their top technician who once again said it is the wrong part, they have stopped making the one to fit my dishwasher. Bosch will not even take my calls!!!

I bought a Bosch oven in 2005, it has never worked correctly. I had a repairman out the first year and was told it was within specs. He did nothing more than shoot the interior with an infrared thermometer! This year our Thanksgiving was completely ruined because the oven would not hold a constant temperature. I had a repairman out and was told the thermostat was bad. Also the switch was bad. Total price for both was $60.00 IF you could find them. The company no longer makes them! After trying to contact their customer service department I finally got a response after sending their corporate office a note to send someone physically to customer service to check on them because they were either not there or all dead! I got a call back from a supervisor telling me that indeed the parts were no longer made and I should buy a new oven! So I am to understand that this is an appliance company that does not know how to make thermostats or switches that work. I see from the other reviews that they have made a habit of this. I agree with the others, I will NEVER buy another thing this company produces under any name. This includes Dremel tools. They do not care about their customers.

Bought the dishwasher (SHX7PT55UC) 2 years ago from Airport Appliance. From the start, the dishwashers lower rack came off the track and the dishwasher did not clean the dishes. I had Bosch come out two times. The first time, I was informed that the installation was done backwards. They said they fixed it but its never cleaned well unless its on the most aggressive cycle. The rack still comes off the track constantly. One of the worst problems is that this dishwasher takes all color off my dishes and makes all cups totally dull. I hate it. Never again will I have anything Bosch. Bosch = BAD! Ive had Bosch repair people out twice. Plus, they dont stand by their product. Terrible customer service.

On December 2, 2019 dishwasher quit working. Called Bosch and was referred to factory certified repair company. Repairman came and looked at dishwasher on January 2, 2020. He took a look at the washer and said it had burned out the junction box just like all the recall units he had replaced. He went back to shop and the people contacted bosch about the washer. They wanted documentation like proof of purchase. We provided and heard nothing from bosch.I contacted bosch the next week and they said they had no paperwork and contacted the shop. While I was on hold, the shop sent paperwork again right away and then I was told I had to provide pictures. Contacted bosch again the next week and they said they had no paperwork even after providing case number. After 45 minutes on phone they said they might replace parts but tough luck, we paid $1000 for a washer that doesnt work and was purchased in May of 2017. Terrible Customer Service if you can call it that. I have another way of putting it but it is not suitable to be printed would not buy bosch again and will actively discourage anybody from buying.

I bought an entire Bosch kitchen last summer. I was cleaning last month and noticed rust and pitting on the door of the fridge. I called Bosch and they asked me to send in pictures to file a claim, so I did my best to show the pitting in the pictures but the surface glare made it difficult. About 2 weeks after I sent in my official claim email I get a response (the initial receipt of the email said I would hear back within 5 business days).Bosch informs me that rust is a surface cosmetic issue and not covered under the warranty so I call to ask if they saw that there were holes in the stainless door. They said it all looked like surface rust and could be cleaned off. But they were willing to give me 25% off if I want to replace the door. I spent about 10 minutes talking before asking for a supervisor. Talking with the supervisor I was able to get them to send a technician to diagnose if there are actually holes. May 17th: technician confirms that there is uncleanable pitting in the stainless steel door.Today: May 31st (2weeks since diagnosis) I get a call that they will pay for the parts of the door as a goodwill gesture but not for the labor of the replacement. So they admit that their product is bad but wont actually pay to replace it, instead trying to frame it as they are doing me a favor. Absolutely horrendous service, to admit that the door is flawed and provide a new door but make me pay for the labor to replace it (~200$). This has officially been the worst customer service experience I have ever experienced. The representatives were defensive and unwilling to take responsibility for their faulty product. I will never again buy a Bosch appliance and Ill also be sure that no one else does if I can help it.

We bought our unit in February and had it installed in March, a month later. But the microwave component did not work from Day 1!!! We called the warranty support line and was given several repair shops to call. Some would not serve our area as we are out of the city. The third one on their list came out in April and verified that the unit was not working and needed two new parts. Upon returning to the shop, he confirmed that they would have to be ordered. Four weeks later, after hearing nothing, we called to find that the parts were not yet in. Less than a week later, now late in May, they arrived. They were installed and the unit worked on June 9th. We called to see about a warranty extension so that it would start in June rather than February. But they categorically refused. Bad unit, bad warranty service experience, bad experience with Bosch customer service.

Bought floor model from Lowes. As a Lowes employee I am well aware of Lowes deficiencies and should have expected that they would sell a returned item without the parts needed for installation. Boschs do not direct wire; they need a custom connector for the electrical connection. But I called Bosch and told them the parts were missing. Their rep took all my information and promised to send them. Then they emailed back to me (which I failed to notice) and stated their supervisor (super ** or super **) stated since it was a floor model I would have to take back their promise and I would have to pay for the parts. Did not include part numbers, how much, etc. to make it even harder for me to order. This is causing a 10 day delay in installation, etc. Just know Bosch which wants $800-2000 for a dishwasher is willing to sell their reputation for some parts revenue. Thought these Germans were smarter than that but obviously the South was the wrong place to locate their plant. Obviously I am very pissed off about this.

I bought a Bosch washing machine about a year ago. I was very happy with the machine. But suddenly the machine stopped working. So I called up the call center ppl to register my complaint. I was told that the representative will attend me in next 48 hrs. So I was relaxed. Now it is 4 days. I didnt get a single call neither any representative attended me. Now if I call no one is answering my call.

Freezer has been repaired 3 times. Ice maker has never worked properly. Already out nearly $500 in repairs. Now, rubber sealant around both freezer and refrigerator remain very warm to the touch. Freezer leaking on floor, and the freezer doesnt work at all. Lost all food stored inside. Called Bosch and local Recommended repair service companies, as we have before. No help on the weekend. No call back from Bosch. No effort to help. I WILL NEVER BUY ANY BOSCH PRODUCT. AND WILL WARN EVERYONE I KNOW NOT TO. GOING ON OTHER SITES NOW.

We have three Bosch appliances so rule our bad luck and rule in crappy production and terrible quality. Panel on our microwave failed after a year. Our Bosch fridge (less than 2 years old) - water spout kept pouring continuously and then the ice crusher would come on intermittently. We could not leave home without putting buckets and towels on the floor. Our dishwasher, our last hope for calm, started leaking at the seal on the sides... DO NOT BUY BOSCH. Service line is non-existent. We recommend you research BOSCH failings before buying. We are never, ever buying BOSCH.

I bought a Bosch - 7kg Top load washing machine 9 months back from Croma (Bangalore). Due to some technical issues, we have raised a complaint and the technician identified the issue is with the panel and needs to be replaced. As there was no update after 5 days I have called both Bosch & Croma customer care to check further on this. Unfortunately, they also did not have many updates regarding that and they said they will escalate to a higher level.Now it has been 30 days without any progress or update. I have sent multiple emails and called multiple times to customer care but no use. I was using a Whirlpool washing machine for last 8 years and I was getting good service from that vendor. I really regret to choose the Bosch washing machine this time. Friends, If you are in Bangalore (I am not sure about the service in other parts of India) better avoid buying Bosch as its service is pathetic. After all this frustration, either you need to wash your clothes with your own hands or need to buy a backup Washing machine as well!

Bought the above dishwasher (Model SHV878WD3N/10) and had it installed 10/15/18. It did not work from the 1st day. A repair technician checked it on 11/2/18 and told us the dishwasher had a factory defect and was not repairable. He contacted Bosch and told me they were going to exchange the dishwasher and I should check back with them in 3-4 days. I called on 11/6 in the morning and was told the exchange had been approved and I would have to wait 5-7 business days for that to be arranged. In the afternoon on 11/6 a customer service rep called me and advised me the exchange was approved and I would have to wait 7-10 business days.On 11/14/18 I called because I had not heard from them and was told that the approval had not been sent to the exchange department and was assured it was sent through that day. Now they tell me I will have to wait another 7-14 days to find out what model the exchange is approved for and when that may take place. Customer service reps are rude and do not provide their name. This was a $884 custom front unit and they are not even telling me I can get the same unit. The customer service at Bosch is terrible!!