It’s a fairly new house. We had a builder’s dishwasher that we werent satisfied with. The area below it is a finished area, we were concerned about leakage in it and it was the only one that had a pump out cycle if there’s a leak detected – it’s my favorite thing about it. Ive had it for 4 - 5 months and it’s been pretty good. The performance has been fine except that you can only use powder.

On 3/24, we purchased a Fisher & Paykel refrigerator from Lowes. We had the refrigerator delivered on 4/6. The refrigerator worked for only two weeks when the power went out completely. We called F&P on 4/20 (the day it went out) and we were referred to a local authorized service provider. We called the the company they recommended and were not able to schedule service until 4/24. The technician came out and found that the circuit board was bad. How can a refrigerator that is only two weeks old have a bad circuit board? The technician ordered a new circuit board on 4/25. It took a week for the part to arrive and he came to install the new circuit board on 5/4.Within a few hours of the technician leaving, we noticed an F11 error, which has something to do with a fan. We noticed, at that time, that the refrigerator was not cooling, although the freezer seemed to be working. We called the technician back and were not able to schedule another visit until 5/9. By the time the technician comes on 5/9, we will be 19 days with no refrigerator. It is simply not acceptable for a new appliance to work for only two weeks. We paid $2,000 for this refrigerator and it has been broken for longer than it actually worked. I called customer service on 5/4 and explained everything that has occurred. I was offered a 3-month extension of the warranty. How does that fix the problem? Why would I want to extend a warranty on something that doesnt even work? I was put on hold to speak with a supervisor and coincidentally none were available.At that point, the representative told me that she looked over my file again and could offer to extend my warranty an extra six months. This is simply not a solution. How does extending the warranty make up for not having a working refrigerator for longer than having a working one, throwing away all of the food we had in the refrigerator, and having to eat every meal out for three weeks? I told the representative that this was not acceptable and I still wanted to speak with a supervisor. So, now my file has been expedited, and she said I should get a call from a supervisor on Monday (5/7). I hope I do. This refrigerator is clearly a lemon and should be considered DOA (dead on arrival). We should be sent a new refrigerator and receive a credit for our loss of use for three weeks.

Our Fisher and Paykel Washsmart top loading clothes washer is still in warranty and the pump failed. After 4 days a Fisher and Paykel service representative arrived, gave the machine a shake and the pump began to work again. Two weeks later, the pump failed again. We now have to wait 6 days to get a service representative for a machine that has been looked after immaculately. Does anyone have had the same experience, and is there a simple remedy?

We were buying new appliances because ours were 22 years old and the refrigerator was starting to have issues. We only had a 30 opening and we werent satisfied with any of the big refrigerators until we saw the Fisher & Paykel. I couldnt get it out of my mind and we went back and bought it. Compared to other models Ive had, its excellent. Its got the bottom freezer, which we love. We like how the shelves are. Its got such clean, nice lines. Its so beautiful we dont want to put anything on it to cover it up.

I bought a new house and I needed a refrigerator for it. We had a very unique space that could not change. I had a space requirement that no other manufacturer made a refrigerator in the size, depth, width and height that I needed except Fisher & Paykel. It has everything that we wanted in it. We’ve had a very good experience with Fisher & Paykel and would definitely recommend them.

I am a rural American, I have used the Fisher & Paykel washing machine for 4 years and have continually smelled mold and mildew. Today, the washer spilled water all over my laundry room, so I took the entire machine apart. As I suspected, there was mold and slime all over it. Why does water sit on the bottom of this washing machine all the time and what can I do to correct this problem other than go buy a GE?

We remodeled last year and purchased a DCS refrigerator, rangetop and double oven after much research. The refrigerator is great! We love the space and the layout! The rangetop is wonderful - my first experience using gas, and I love it! Our ovens are a different story. After 6 months of use, one of our ovens stopped working properly. Since we live where there are no warranty repair available, DCS sent their regional person. He fixed the oven, but a week later, it quit working again. We are still waiting to hear back from him. Very disappointed in the oven. Hoping to resolve this as quickly as before.

Awful. We purchased a 1 year old house with Fisher and Paykel appliances installed. Within 6 months, the oven ($5000 oven/range) broke. The WORST customer service. Liars. And no solution after 3 months.

I bought a F&P washer and dryer set and I could not be more pleased. The washer is the quietest I have ever owned. Easy to operate, stylish and beautiful. Super happy here!!!

The Fisher & Paykel refrigerator works okay. So far, so good. It looks like it’s efficiently organized, attractive and fits right into our particular size needs.

Looking at other reviews, my oven was discontinued. The last service man that came out said they dont make the part anymore. If did find it would take months. Why didnt Fisher Paykel say something to me. I been working with one oven & cannot clean it since before christmas. I love baking. Thats why I bought a double oven. This oven has had at least 78 times service people. Money! More money. The worst product I ever purchased.

After buying our 2008 washer and dryer set and after the first use, I should have asked for a pick up. I washed a blanket three times and still got black spots (possibly lint, but wouldnt come off) each time. Weve also had the dryer fixed so many times I cant count. Heating element has been replaced and needs to be replaced again less than a year later. I cant say how unhappy I am with the purchase of this expensive set. I should have gotten a GE. At least, they last for five years with no problems!

I needed a new refrigerator because my old one is 24 years old and had a leak so I purchased the Fisher & Paykel especially because it fits the area of the space in my apartment. It has a counter depth that when you add the door and the handle, it would fit the wall deck that it needed to fit. I was happy that I was able to get a French door which is what I really wanted. Compared to my old ref, it got a water feature which I never had before which is nice. Im kind of disappointed that the ice makers not on the outside. The water for the ice seems to go outside the ice tray and then it gets stuck. Its hard to move it out, to pull it back or push it back so I was taking ice away from the sides. I dont know if that just happens to be but somehow the drawer part was installed for some reason because it doesnt seem like its lopsided or anything like that. Ill explore it again and see what would happen when I turn it all back on again.I would recommend Fisher & Paykel to others. I had mentioned it to some people already because I had a neighbor who happened to pass by after they installed it and the blinds were up and said Ooh, French door and its fixed. So I told her what it was.

I had a Fisher & Paykel dishwasher before so I opted for it and bought a double drawer, the 2-in-1. We thought it was a unique purchase and it fit our kitchen well because its compact. I installed my second one myself and it looks good! The service has been good in the past and the warranty coverage is good.

We have only had the washer and dryer set since July 2011. The Fisher & Paykel dryer is not producing heat to dry clothes. It will only air dry and that takes hours for just 1 load... so much for energy efficient. My warranty expired last month.

Washer and dryer bought in 2005 from appliance store paid twice as much as I would have on any other unit because salesperson assured me they would last forever. He failed to tell me they would last forever as long as I didnt mind replacing pump and boards in washer every 8-12 months and bearings in dryer every 2 years, and thats without any use on dryer from April to September-October, as I hang everything on line in summer months. Somehow it seems strange that along with lots of other people its always something we did to cause the problem! Has anyone looked into or know if we have the grounds for a class action suit? I will check into it, unless someone already has. I cant believe I tried to submit this form and it failed because it wanted me to rate it using star method? Should be a negative star choice.

I picked this refrigerator out in 2005. It uses 485 kWh per year. I got to choose which side of the door handle is on. Freezer on bottom. Supposedly if I have any problems with. I get a new one free.

7/28/14 I have not been able to find any good reviews of this product, so I'm going to do my best to give one to help others as they consider buying this fridge. I know people want to know how a product lasts over time, so I'll do my best to remember to keep updating this review. As of today, the fridge has been up and running for 2 days. It is important to note that our fridge is a B-stock unit (was returned by someone, but never used. They listed the reason as "damaged packaging"). We did not buy through this website. THE BACKSTORY Our previous fridge was a big 36" standard depth white GE side-to-side that someone gave us for free. We knew it was only a temporary solution, and started saving for its replacement for when it would die on us. The rest of our kitchen appliances were stainless, so we were looking forward to the day our big white fridge kicked the bucket so we could have a more uniform look. Yesterday, we got home from a trip and our fridge was making loud and scary noises that wouldn't stop. We saw this as the perfect excuse to make the switch. I had heard of Fisher and Paykel before, and was told they were a good solution for a long-lasting fridge without all the unnecessary bells and whistles (that end up breaking and causing service calls down the road). I also thought this was the most elegant looking out of all of its competitors. I like the simple, flat look of this unit. I headed over to our closest appliance outlet store and found a B-stock unit that was never used (still had the plastic wrap), but had a dent in the back. We saved a thousand dollars on this unit because of a dent nobody would ever see. Score! INSTALLATION I took it home in my van and let it stand for 8 hours before turning it on (guy at store said this was important to do so all the liquids in the compressor could settle into place after transporting it on its back - better safe than sorry). During that time, I installed the included water filter and hoses to the fridge. It comes with everything you need except the piece that actually taps into your water line. Since we already had that from our previous fridge, this was a breeze. No need to call a plumber. The instruction manual was very easy to follow on installation of water components. I am the least handy guy you could know, so trust me when I say this was easy! During the time the fridge sat unplugged, I also wiped down the shelves and bins, took off the plastic wrap, and read the instruction manual. I HIGHLY recommend reading the manual. There are so many features in this fridge that aren't highlighted on the companies website that I never would have known about had I not read the manual. I'll go into more detail in the "Features" Section of this review. After the 8 hours, I plugged the fridge in and let it get to its proper temperature (about 2 hours). I used this time to adjust the front legs (it is supposed to be raised up 1/2" higher in the front than the back for ease of door use). During this time, the exterior sides and back of the unit got HOT! Like, I'm afraid this thing is going to explode, hot. Thankfully after reaching its desired interior temps, the exterior cooled off substantially. Today, it isn't even warm. I made sure to run all the air pockets out of the water line, and discarded the first few batches of ice as instructed. FEATURES First of all, keep in mind that we were previously using a big, standard depth side-by-side before, and have never had a counter-depth fridge, or one with a freezer on the bottom. Having made the transition, it is clear that these fridges are not for everyone. I'll try to explain in more detail as I go. - Counter-Depth: This opened up our kitchen far beyond what we were expecting. I know its only a few inches shallower, but it made a huge difference for us. Our kitchen just got bigger and brighter! Our fridge is no longer the elephant in the room. This fridge looks great, but blends in. It does come with some trade offs. The depth of storage in the fridge is very shallow. For example, I don't see the ability to fit a large pizza box in the fridge or the freezer (untested theory). - Doors: I've been to some peoples houses where their french doors were really hard to either open or close. These open with no problem, and close even easier. The freezer door is a bit harder to open than the fridge doors, but not difficult by any stretch. - Hidden top hinges: I love how the top hinges are covered in the front. It is a small attention to detail which really makes this thing look clean and sharp. It also makes cleaning the top of the fridge so much easier! - Water dispenser: Some people may not like that this doesn't have a door ice dispenser (ice is dispensed in a bin in the freezer). It is perfect for us, I love the shallow water chamber that doesn't cut into storage space on the inside door. It also is easier to clean, and you can fill any size container without worrying if it will fit. For us, the water comes out fast, and fills things up quickly. People who like to set a glass in the water cavity and walk away while it fills up will not like this feature. It is too shallow to set a glass in, you will need to hold it the entire time. Not a problem for us. - Shelving: This model has 3 shelves (2 of which are height adjustable). These shelves go across the full width of the fridge. Some of this units competitors have adjustable shelves that only go halfway for more customization, but in my opinion that is just more breakable pieces, and it cuts into the amount of things you can store. The full-width shelves work perfectly for our needs. Also, many competitors' fridges have white plastic spill proofing around the edges of their shelves. In my opinion, this makes a fridge look cheap and flimsy. The ActiveSmart fridge has beautiful brushed metal spill proofing, it looks so much more elegant and uniform. Sounds like a small thing, but it is one of my favorite features! - Door Storage: Because of the shallow water dispenser, you get full storage on both doors. This increases the storage like no other. There are large compartments with dividers for gallon sized jugs and tall items. At the top of each french door, there is a compartment with a lid for butters or cheeses. Our previous fridge had one of these compartments with a rounded lid, it really limited storage, but these have a squared off lid that allows you to stack items without worrying about closing the lid. My biggest complaint of this fridge is that these lids don't stay open when you lift them. So you need one hand to hold the lid open, and another to grab whatever is inside. It may sound negligible, but i'm usually holding something else when I need something from these compartments. Hopefully I'll get used to it. As of right now, it's really annoying. - Wine/Bottle holders: There really isn't a place in this fridge where you would be able to store a wine bottle standing up other than the doors, so they included 4 horizontal holders that clip to the back of every shelf. These holders also stack upon another so if you don't have 4 bottles to hold, they don't take up a lot of room. Very thoughtful feature. If you insist on storing your wine or tall bottled drinks standing up, you may not like this fridge. - REMOVABLE BINS!: This is my very favorite feature of this fridge. All drawers in the fridge and freezer are actually pull out shelves with clear bins sitting on top. This is so useful for so many reasons. Instead of shuffling through the vegetables or fruits to find what you are looking for with the fridge doors open, you can just pull out the desired bin and take it to the counter, find what you need and easily put it back. The same is true for meats/cheese bins, frozen drawers, and the ice bin. Saves tons of energy. Also, it makes cleaning drawers out a breeze. Just pull it out, rinse the bin in the sink, and dry out. I love this feature! - Crisper drawers: Like most fridges, this has separate drawers for fruits and vegetables with a separate humidity setting for each. Keep in mind, you need to open both french doors to pull out the drawer. Even though there are two separate sections, the full drawer they share takes up the full width of the fridge. People who only want to open one door and pull out fruits or veggies will not like this fridge. - Meats and Cheese Drawers: I like that there are two separate sections for these. We use the left one for lunch meat and cheeses, and the right one for other meats (steak, beef, fish, etc...). It is especially nice to use one of these as a dedicated meat thawing section without worry of any juices finding their way to other items in the fridge. Again, you need to open both french doors to access these compartments. - Lighting: Our previous fridge had a light in the top back center. If we had anything in front of it (which was always), it would darken the rest of the fridge, making it difficult to see other items throughout. This fridge has a strip of LED lighting at the top front of the unit which allow for full illumination of the entire contents of the fridge no matter how you have your food arranged. Very nice touch! There are no lights on the doors, but enough spills from the inside of the fridge that you will be able to make out what you need even in the middle of the night. - Ice machine: Since this is only our 2nd day, all I can say is it works as advertised so far. I know the ice machine is usually the biggest issue people have with any fridge, so I'll keep my eye on it and let you know if anything weird happens over time. The default setup is that in the freezer, there is a top shelf with 2 big bins across the width. In the left big bin, there is a smaller one that takes up half the width of that bin, and that is the ice bin. If you require more ice, you can just remove the smaller bin and let the ice dispense into the bigger bin. With either bin, it is supposed to stop producing ice when it is full. If you need even more ice, you can fill up the big bin on the left, switch it with the right bin, and fill up that one too. Lots of versatility, and the removable bins are great if you are entertaining! - Freezer: The freezer has a top shelf that pulls out with the ice bin, plus a bin and a half of storage for other things. Then there is a large cavity below for the storage of everything else. If you are a person who usually packs out your freezer of your current fridge, I don't think you will enjoy a counter-depth freezer-on-the bottom model. This is definitely more for the person who has a larger ratio of fresh food to frozen food. I can easily see people needing to dig around the lower cavity if they over fill it. For our family, we don't need much freezer space, so it works perfect for us so far. - Noise: As of right now, there is a constant hum that is about the volume of somebody whispering softly. It is audible, but not something you can hear unless you are in the kitchen. I'm not sure if this will always hum, or if it is just because we haven't filled up our ice bin to the top yet, and the ice machine is constantly working. I'll update the review when we find out. - ActiveSmart Tech: I don't really know what it is, other than it's supposed to do a good job of keeping your food cold. Mission accomplished so far. - Other features: Sabbath mode, open door alarm (90 seconds for fridge, 60 seconds for freezer), ability to turn off open door alarm (for cleaning), water dispenser lock (for cleaning or curious kids), ice bin on/off, fast ice, temperature controls, bottle chill function (allows you to chill a beverage quickly in freezer, and will sound alarm when it is done), fast freeze (for quick freezing of fresh food), water filter replacement indicator, lock fridge controls (for cleaning) and others I'm sure I'm forgetting. Fridge controls are located inside the fridge. WHO WOULD LOVE THIS FRIDGE People who: - Have more fresh food than frozen food - Don't need to store extra deep items (large pizza box, for example)* SEE UPDATES - Appreciate removable storage bins - Like sleek, simple, modern design - Want to maximize the storage of the inside of their fridge - Like good lighting - Want to be able to fill pitchers and other large containers from the door water dispenser - Want easy opening and closing doors - Want to be able to view everything in their fridge at a glance without needing to move things out of the way. WHO WOULD NOT LIKE THIS FRIDGE People who - Want a door ice dispenser - Want exterior controls - Have need for lots of freezer space - Need to store deep items (large pizza box, for example) *SEE UPDATES - Want all the latest buzzword appliance features - Want to be able to access fruit/veggie/meat/cheese drawers with only one french door open - Want completely silent operation* SEE UPDATES I hope that is helpful!

We went to an appliance store down in Houston and we had tested several washers. Fisher Paykel is what we first bought. We found out the ease of the repair and the warranty so we bought a washer. And then my dishwasher went out and I needed a new one so we went to the same place. Since we had such good luck with the washing machine, we went with the dishwasher also. I love the new models - love the efficiency. I love that they dont use a whole lot of water or energy and the results of the clean are as good, if not better, than a model that uses all the water and all the electricity. It doesnt cost me a million dollar to have them repaired.My experience has been fantastic. Ive had one problem with my washing machine and it was very easy to take a part and we found a YouTube video and took it apart and replaced the part ourselves. So instead of having someone come out and we have to pay them $120 just to look at it, for $60 for the part and everything, it was done and over within 15 minutes.

I have purchased 3 Fisher and Paykel drawer dishwashers. Ive moved three times and each time Ive moved, Ive purchased them. I used to do the stacked ones but in this house, I decided to do the single drawer and do two of them and I like that better than the stacked. It works better for me. Its nice not to have to bend down because I have a bad back. It seems like the water would sit in bottom drawer of the dishwasher and the bottom one didnt wash as well as the top one. So this time, I did not have a problem. They work great. I wouldnt keep buying it over again if I wasnt happy.

I booked a service with Fisher and Paykel for a repair of my dish drawers, purchased in 2017. The repair cost $334 and it broke 2 days later. When I phoned, the customer service representative hung up on me when I asked for a refund. When I called back, I was only offered a partial refund and I am still $118 out of pocket for a repair that lasted 2 days. The dishwasher cost over $1500 so I certainly expected better. Unfortunately this is not the first issue Ive had either. Beware.

I got the drawer dishwasher with the F and P package. So I got rid of my Thermidorian dishwasher. The Fisher and Paykel dishwasher has been broken for the majority of the time I have owned it. I have had service people, sent emails and photos and called the customer service many times. Yet still I sit in a remodeled kitchen with a bum dishwasher. Been nothing but a headache. Very disappointed. Wishing now that I had gone with Kitchen Aid! Please learn from my mistake!

After numerous phone calls hours on the line and a month I still havent got my fridge fixed by Fisher & Paykel. The customer service is abysmal. Rude customer service officers. There is no complaints department and escalating your issue to a supervisor goes nowhere with no phone call ever answered. Do not buy products from Fisher & Paykel especially Haier fridges. They are just cheap and breakdown and you will never get them fixed because the customer service team does not care one bit. I even had a customer service representative call me dude on the phone and told me to calm down. Avoid at all cost.

I got a washer and dryer by Fisher & Paykel. I went to Fletcher’s Appliance here in Nashua and I have a good friend. He was a repairman there for the company. And one day, we were looking at different things and I asked him what he thought. He told me Fisher & Paykel is one of the best. He says they have no transmission and explained different things about the machine. He also said that a nursing home had one for 13 years and they just finally got it repaired. And I liked the features of it. The only thing I’m not crazy about is the dryer door. The way it opens. I think it’s kind of old-fashioned. The newer ones fold down so that you can use the door if you need to set a pair of socks or something on it. I’m partially handicapped so I sit on a chair to do the laundry. I was hoping to go on and put my chair there. But other than that, the machines are fantastic. They run great. I’ve had no big problems so far with them in the short time I’ve had them. I’d say they’re wonderful. It’s funny the guy that delivered it couldn’t get the washer to work to pump the water out. And he left and my older son went down and one, two, three, he made it work. Otherwise, they would have sent out a repairman for the first day that it was delivered. And I said to myself, “This is crazy. I bought a brand new machine and now I need a repairman? This is just isn’t working out so good.” But it was just something that they messed up on.

Its quiet, it cleans the dishes, it does its job. Its lost its WOW factor on looks. The New Dish Drawer is plain, boring, no style, no elegance, not like my previous Fisher and Paykel Dish Drawer.

I purchased a FP washer & dryer in 2008 with good recommendations. What a disappointment! Noisy, noisy, noisy. Im embarrassed when we have company and they ask, Whats that noise? I am embarrassed to say its brand name. This is supposed to be a good washer and dryer. The washer is off balance with every load of sheets I wash and plenty of other loads.What an inconvenience to constantly try to re-balance the loads. Also, the design of the dispensers is awful. I have to take them apart and clean them because disgusting black stuff is lurking under the covers. The dryer takes so long to dry. The lint bucket is emptied after each load but about monthly, my husband has to take the lint filter assembly apart to clean the internal parts or the sensor gets covered and the dryer works even longer.Ive been using automatic washers and dryers for 42 years and have never been more dissatisfied. I will never recommend FP to anyone, in fact, my recommendation for an FP product would be to stay away!

Ive had a Fisher Paykel washer & dryer for 8 years and overall happy with it. My problem is the dryer has stopped drying as quickly (taking 2+ hours for one load). Ive called local repairmen and was told they cant repair this brand. I found one in a neighboring town who will come and look at it but will cost a minimum $115 for a service call. Why cant all repairmen work on this particular brand?

I bought this F&P dishwasher because were renovating. Ive had it since the beginning of December. It did have a problem when I first got it but they repaired it right away. So the experience was very good. Its fine and I have no problems at all. My favorite thing about it is that it has double drawers/double doors.

Fisher-Paykel washer, replaced the pump twice. Works great after more than 10 years. Price has gone up, I would look to other brands for a replacement though. This washer is easy to repair and very reliable. I have replaced the agitator once, about $100, did it myself. The design lends itself to easy repair by the owner. I would recommend the deep clean cycle with washing soda at least once per month for optimally clean clothes. Just program the clean cycle, dump in the washing soda and turn it on.

I bought a Fisher & Paykel washer. It was last year’s model and it was on sale and I like it.

We decided to purchase a matching washer and dryer about a month ago. Our previous P&K washer lasted for 15 years! Unfortunately after less than 1 month of operation our dryer quit and we called the repairman and he indicated it needed an update mod done on it. It was showing a 151 fault. We waited about 1.5 weeks for the part to arrive and now today he says that it is the motor and dont know how long it will take to get the part. Plus he indicated that the P&K dryers are on backorder! What has happened to the P&K products which I used to know and love??

I fell in love with it when I saw it. I took it home and everything was good. Tech came out and fixed the dryer and the washer within my 2-year warranty. The warranty ran out and the dryer tore up again. Tech came and repaired it, costing me around $150.00. Now, the washer does not work again and I am so upset. I thought that I had the perfect set and I was mistaken. I didn’t even mind paying more for it. I should have gotten a different brand that was cheaper but would have lasted longer. I feel like every year, it tears up and I have to pay for it to be replaced. I really wanted these to last.

We bought a dual drawer Fisher & Paykel dishwasher in 2009 for a house that we were building. Due to problems with the builder, the dishwasher sat unpacked in a garage for a year. When it was finally installed, it didnt work! First, the bottom drawer didnt drain. We called a plumber to come look at it. He called the Fisher & Paykel appliance rep. They recommended that we install two separate drain lines. It still didnt drain. The appliance guy and plumber each came out again and we even tried a different plumber. Now the bottom drawer drains but the top one doesnt, which completely defeats the purpose of having a dual drawer dishwasher. We contacted Fisher and Paykel and Lowes where we purchased the appliance and neither would offer any assistance as the warranty had expired. We have only used the machine 20 times. Its such a shame and waste. Our KitchenAid dual drawer dishwasher at our old home worked much better with no problems. We had bought this one because we were told it was quieter. It is quieter because we dont use it

I purchased a Fisher & Paykel washing machine. Its fine. It works. It offers more control than competing high efficiency models. Although none of the high efficiency models offer the kind of control the old classic machines do.

I purchased at the same time a Fisher Paykel Washer (model WA37T26G: ECOSMART) and Fisher Paykel Dryer (model WA42T26GW1: ECOSMART) in 2008/09. First problem was the spinning on the washer stopped. I called a repair person; it cost me over $200 to fix. Second problem, the dryer just quit working, deader than a doornail! I called a repairman. They said it would cost more for the part than what the dryer is worth! I tossed the Fisher Paykel dryer and bought a Maytag. Now, just this week, the washer stopped spinning again. This time, being ECOSMART, I looked online for COMMON PROBLEMS with these models and found that the water pump gets wet from a leak in the washer and rusts and freezes the water pump which in turn blows out the fuse in the control board. My husband took it apart and it was confirmed... The pump is junk and rusted and the CONTROL BOARD is dead. With a 50 cent fuse, it could fix the problem, but NO, Fisher Paykel doesnt tell you that. They want you to spend $185+ for a new control board to fix their POOR DESIGN! Now, we have to fork out more money to replace this junk water pump to avoid paying for a new washer. Guess what? The new pumps have fuses on them to prevent the control board from blowing out. Well, how bout recalling them and fix the design?!! Just a thought! A Fisher Paykel will not be in my house after this washer DIES again! (Oh, Shame on you, Consumer Reports! I went by your recommendation for these models!) ECOSMART? I think not!

Just bought a new Fisher refrigerator 6 months ago. I looked for a review in Consumer Reports but didnt find one. Let me save you the time: Noisy piece of crap that has equal service backing. Let me describe the 24 hour noise combination: constant gurgling, constant whirring, constant groaning, constant grinding. Refrigerator shuts off 10 minutes in 24 hours while set on the warmest setting. Customer service? The positive side - they answer the phone. The negative - you will never get anything resolved. Call backs are nonexistent. DO NOT ACCEPT it when they say they will call back, they will not. This holds true with regional service reps. I could go on for pages of my nightmare but I have already wasted hours upon hours pursuing a fix with no results. This piece of crap is going to the curb, sick of it and cant take the noise any longer. Im done.

About a month ago I purchased a double wall oven made by Fisher & Paykel. I was a little worried by the reviews I read, but I know that more people who are unhappy with their purchases tend to write reviews because they want to air their grievance. I love my FP ovens. They work perfectly. They have about 10 different settings depending on the type of food you are cooking. The ovens work perfectly. They hold the correct temperature and everything I have made in them has come out perfectly. I love that the shelves move in and out at the gentlest touch. No struggle to get heavy pans in and out of this oven. The only thing I havent tried is the cleaning cycle. That was the problem with my Thermador ovens. The high heat of the cleaning cycle burned out the circuit boards---three times. No more Thermador for me. So far I am a happy baker.

Whatever you do stay away from DCS. We purchased a DCS 6 burner Range-top, fridge, and wall oven in November 2014. No problem with anything until second batch of Christmas cookies a week before Christmas when the oven temp dropped to 140. Repairman said we needed a micro temp limiter and another limiter. He said he could probably fix it before Christmas if he could get the parts. Having selected DCS because of offices and warehouse in California we thought we were going to be roasting turkey and baking rolls for a big family Christmas dinner... Not exactly. Sometime last Fall the Fisher and Paykel brain trust closed all their US warehouses and all phone calls for customer service are now routed to New Zealand. The Kiwis working the phones in Wellington are useless. They can tell us they know the parts have been ordered but they dont have them in stock and they cannot tell us when they will be available to ship to the US. Weve been without the wall oven for a month now. Crossing our fingers that the fridge and range-top keep working.

In 2006, I decided to upgrade a perfectly operating set of Maytag washer and dryer that I purchased in 1992. That included a set of Fisher & Paykel washer and dryer. These units have been a problem from the beginning. I have the top load dryer. It got to the point to where the dealer could no longer help me. They even gave me a replacement after 2 years of ongoing problems. Now, the replacement is malfunctioning. I hate to say it, but these units are junk. I bought them because of reputation. But I will never ever recommend anyone buying them.

We just love our Fisher Paykel 2-drawer dishwasher. It is the Best Appliance. If you have Small Loads, use just (1) drawer. If youre having a Party & need to clean some dishes that youll need cleaned while youre cooking/serving use the other drawer -- while youre loading dirty dishes in the other. Their customer service is Outstanding - one phone call and they will fix any problems. 3 yr warranty WOW.

I went to Warners Stellian here in the Twin Cities. I asked what are my options for a 36-inch unit. I had no background on Fisher & Paykel. I got their 36-inch stove. It works, it heats up to temperature. The burners on top are a little bit more aggressive. I would have liked to have a different simmer burner than what I have on there but all things considered, I would give it a 9 out of 10. It is beautiful. I didnt buy it originally because of cost. Its truly a beautiful piece of equipment. I would definitely consider, its a beautiful artistic design and it looks absolutely stunning in my kitchen. It was nineteen years before I got a kitchen remodel and it is a beautiful piece.. Theres a glitch for some reason - if I start the burner on top, it can turn the oven off, I have to be real careful for that. Im not sure why, I should probably check into it. But this is what I like the best out of it and Ill be honest with you - the oven heats to temperature PERFECTLY. And I have such a respect for that because thats what its supposed to do. Thats why you buy an oven! That Whirlpool took an hour to heat to 300 and you have to set it. You dont have enough paper to write my comments on that one.

We have a 5-year-old dryer that I was told had a right bearing out. When they tried to replace that, he said the drum would now have to be replaced? Trying to fix it myself. Cant find parts anywhere. Help?

Really enjoying this range. Love the layout and performance of the top burners. I wish the oven had a digital readout.

I bought a new Fisher & Paykel (FP) washer and dryer at Lowes in April 2007. The washer worked well until December 2009. I had the same problem many others had, discharge pump leaked and shorts out the pump, and that in turn shorts out the control board for the washer.To their credit, after I called them, FP took care of the repair of the pump and the control board in December of 2009.Trouble is, it just happened again. A year and a half later the discharge pump and the control board are out again. I called FP and was told they would not fix it again. Well, me neither. Rather than pay $400 to fix it again, I am getting a new washing machine that is not Fisher & Paykel.While shopping at one of the big box stores, I was told by one of the appliance guys that they stopped selling FP washers for a time because of guess what? pump and control board problems.

When my old washing machine started leaking and my worry-free contract with Public Service Electric and Gas can’t fix it, I decided to go to Lowe’s and look for a replacement. The Fisher & Paykel washing machine was on clearance because it was the last one, so I ended up getting it for $329. I hadn’t heard of the appliance. I wasn’t looking for that specific brand. When I came home after I bought it, I did some research on it. I have no complaints with it. I’m single and don’t do a lot of washing, a couple of loads every couple of weeks. It seems to work fine. My Fisher & Paykel washing machine is reliable and energy-efficient.

The reason we picked Fisher & Paykel refrigerator is because we have a built-in space and we had to have a certain width. This one came close. I could not find any other in the stores around here. I went to Lowes and asked them if they could order it and they said yes. Our Sub-Zero had gone completely out. Weve had it for about 30 year. I was used to the old one but I love this one. I love the interior and everything except for one thing. There is no meat tray in it. And my husband would like it if a jug of milk could fit into the door. When it was delivered it had marks on the door and I got in touch with Fisher & Paykel about it. They told me theyre going to send someone to redo the doors or give us new doors. These were blemishes and theyre getting it taken cared of.

I will never buy another one. The top drawer failed and the engineer was unable to repair the dishwasher. It is very expensive compared to other dishwashers on the market and it has a short life. It is very difficult to find someone who can fix it.

Just a follow-up to my July 17, 2011 post. I contacted the USA representative and I was very pleased. She arranged a repair at no cost. This was not easy as the company listed was no longer servicing my area, but she was successful. She sent two parts (computer and pump) and the technician just replaced these and all seems on for now. Best part of the story - no cost although the machine is 3.5 years old. Must tip my hat at the FP and the customer service. Thanks to CA for being there, as I feel this blog/posting was influential in getting my problem resolved. Also, the USA representative was accessible, polite, and true to her word.

Fisher Paykel 30single wall oven - Purchased new appliances except for a ref about 7 years ago for a Kitchen remodel and used all Fisher and Paykel Appliances. Started having trouble last year w/ our single wall oven. The service technician diagnosed it as the Power Module, a cost of $215.99, only to find out that it was a convection element; so that was an additional $55.00 plus labor. Not to mention it took 6 weeks to get each part so a total of 12 weeks we were without an oven. This year we recently had issues and it was diagnosed incorrectly once again. Finally, we were told it was the Throat Element and could not be replaced. So after 6 weeks of waiting for the part to arrive we had to eat the part we ordered and the cost of 2 service calls only to find out we would have to purchase a new oven. Called Fisher Paykel and we promptly faxed the info they requested but it took a solid week trying to get **, our assigned go to person, to talk to us. They offered to sell us a new model at a 30% discount but did not offer to reimburse us for the money we had been out on parts and labor. Was very disappointed in the appliance, the time it takes to get parts sent from New Zealand, and the staff at Fisher Paykel. Will never spend another penny with them!!

Purchased the 2 drawer Fisher Paykel dishwasher 3 years ago. It does a HORRIBLE job cleaning dishes and customer service is no help. DO NOT PURCHASE THIS DISHWASHER - we also have a Bosch which is AMAZING!

The power of the internet - I would have never guessed that the internet could change the result of a bad experience to a good one, as this was my first experience in writing a complaint online. On July 19, 2012, I wrote a complaint regarding a Fisher & Paykel washing machine I purchased just two years ago and how I had ongoing problems with the machine, starting at about the fifth month. I called the service company twice while under warranty and they were unable to figure out what was wrong with the machine. I have since learned that it was because the company that Sears uses was inexperienced with this product. I also called the Fisher & Paykel main office and unfortunately was turned away as my machine was no longer under warranty. I even tried to explain my experiences and how the service men were unable to repair it. So after two years of frustration with a non-functioning washing machine, we decided to purchase a 30-year old Speed Queen washing machine and take the newer Fisher & Paykel machine to the landfill. Before taking it to the landfill, I wrote my complaint on this website. That was July 19th. On August 3rd, much to my surprise, I received a generic response from Fisher & Paykel asking me to contact their Customer Service Manager. I called the phone number the next day, left a message and the manager called me back. Although she did not personally read my online complaint, she was genuinely concerned that I had a bad experience and wanted to make it right. She offered at their cost to have a local, experienced repair company come to my house to fix the machine. Within 5 minutes, the local repair company called me to set up an appointment. They came out, fixed the machine in 5 minutes with a $15 part. What?! Thats all it took, 5 minutes and a $15 part? How could the other repairmen not get this one right? The total repair, if I had to pay for this service call, would have cost approximately $165. The only reason we didnt take this route to begin with is because we already tried two repairmen and two years of frustration. So, we gave up and were cutting our losses. But now, I have a washing machine that is working flawlessly. Its amazing! Although I didnt get the service I expected from the company in the beginning, it goes to show that a bad experience could change into a good one when someone with authority wants to make it right. Thank you, Fisher & Paykel for coming through on this one. I hope to have this machine for many years to come.

We purchased F&P fridge and stove in November 2009 and have been having issues with both since the very beginning (which is not surprising, judging from this site). The purpose of this review is to give our feedback regarding the service weve been getting from local authorized dealers and support they get from the company. No matter what, do not buy any products from Fisher & Paykel! Trying to get their appliances fixed is even more frustrating than finding out that your appliance broke down after only a few months of service. Prepare to wait for weeks and dont be surprised if the problem reoccurs within days or hours of the fix. Then, wait a few more weeks. There is no urgency, no ownership, no pride. I dont believe the company cares. Did you read their responses to customer complaints? They sound like a broken record. At this point, we are seriously considering throwing both fridge and stove out and buy something else. It cant be worse, can it? What a waste of money.

I previously posted a complaint on January 24, 2012 about my washing machine. After my post, Fisher Paykel contacted me promptly and a repairman came out and repaired my washer, free of charge. I wished I had first contacted the company and given them a chance before posting a complaint. I cant speak for others, but my complaint was handled in a very professional and proficient manner and Im elated to have my washer working again.

Great fridge I am in Canada We needed a shorter fridge , my problem was hight my old fridge died a 17 year old 22 cu top end with a bottom mount freezer a Kitchenaid they don't make them in that hight like that any more I didn't want a low end product so I had to do some research $3,000.00 later tax in delivered Canadian $$ . Thè hight and counter depth on this fridge is perfect so far we are very happy with it, its a beauty their easy to clean and enough room for everything witch was a bit of a worry.But so far so good.we did do the holiday season with it a bit tight at times but no big deal we made it through 5 cu was a bit of space to louse. But we have no lose because of over buying either every week we tosed out something with our old fridge . So far all food item have been consumed no lose what so ever

The Fisher and Paykel refrigerator is the only thing that could fit in to my area in the house. What used to be in there was a 27 inch ref. And the ones theyre making now are 28-1/2 inch deep and larger. This was the same depth it. We like the bottom freezer feature of this refrigerator. The only negative thing is this one does not have a deli drawer unlike our old refrigerator.

The Fisher & Paykel refrigerator came with the new construction and I love it. Its very well designed and laid out ergonomic, and it works quite well. Its probably the best fridge Ive owned.

This is a follow-up to the review I wrote on 6-15-13. I sent F&P (Lisette **) an email early, early Saturday morning, like 4:00 a.m. her time. I received an out-of-office reply that she would be out of the office for a couple of more days, so I wasnt hopeful that I would hear back soon. BUT GUESS WHAT? She emailed me back at 5:30 a.m. her time - just 90 minutes later - letting me know that she has asked someone to call me and get things going, and that it would be covered under warranty. One hour later someone from F&Ps NEW ZEALAND office called and got things set up for us! And it is now Monday morning and the service guy is here fixing the washer. So that is indeed terrific service again from F&P that we have received on a machine that has had several service calls. It is outside of the warranty period, but I am glad that they are standing by their product since there were obviously some design problems with the F&P washers that Lowes pushed in 2008 and 2009. Thanks Lisette and F&P!!!

I would never recommend their high-end dishwashers. They only work on the heavy energy cycle and something is messed up with our computer. It cleans sometimes and not on other times. For two years wed had an authorized service provider come look at it, but Fisher & Paykel doesnt believe us. They said they called the provider and that we have only had it looked at once. They are being cheap and dont want to help. It was a very expensive washer, so you would think they would replace it if it only works half the time. They have a very rude customer service tone.

I bought two appliances from Fisher Paykel - a double wall oven, $4K, and a range top $2K. I had decided to buy another brand, but was told in the store, that Fisher Paykel was offering a $600 rebate, for buying two appliances. A wall oven, Plus a cook top, or washer, etc. So I bit that carrot, and paid more for the Fisher Paykel, than I would have for the Kitchen Aid or the Wolf cooktop.I have had to spend so much time to try to receive this rebate. Probably 20 emails, several phone calls, numerous submissions of the claim form. There was some problem with it, every time. In the end, they said, I didnt qualify: because this is for a Wall oven, and cooktop. You purchased a Range Cooktop. Its still the same, it has 6 burners, and the range top style is actually more expensive than the basic cooktop. Its just rubbish, that they dont honor these rebates. I have tried to submit over and over, and it has been so frustrating. I have no idea if the appliances work well or not. But the rebate process does not. Dont fall for that.

My current FP washer is about two years old. I have replaced the control panel twice and the pump once. The most recent time was last week. Now the washer is not working again. It is completely dead. I contacted the repairman who fixed the machine the first time, but he has not returned my call. Please help.

The Fisher Paykel dual drawer dishwasher is an excellent new example of high quality and performance in a kitchen dish washing appliance. The dual drawer is engineered wonderfully to provide multiple ways to perform, and perform it does! The two drawers provide flexibility beyond a normal/standard design. The loading capabilities are different yet provided with a lot of forethought given to providing space. It utilizes much more of the actual inside space of the two drawer/washers. Once you understand the loading capabilities of the provided inside racks and adjustment capabilities, the loading capabilities are creative and useful. Three simple buttons on the outside of each drawer provide easy execution of functions. The dual washers are extremely easy to start, stop or pause at any time, using the three simple buttons. The system has various wash cycles and times all easily accessed and executed by another single button conveniently located inside either drawers top edge. A small LED lit screen on each drawer face provides a moving icon that lets the user know have knowledge of what stage of a cycle the wash drawer is executing. The LED also shows the cycle time duration working backwards from a start time to the finish of the cycle. The Fisher Paykel system is very quiet working washer. Yes, you can hear some functions executing some times during the cycle, but it is very quiet overall. Most importantly, the Fisher Paykel Dual Washing system cleans and shines dishes, glassware and utensils with precision to a sparkling bright clean. This is especially true if the user does not allow large amounts of food to enter the system. Pre-rinsing is any dishwashers best friend! Use this kitchen appliance/tool correctly, and you will have a great dish washing experience with this product. By far, the Fisher Paykel Dual Dish Washing system is the highest quality, best working, and easy to use dish washing appliance I have ever had in any of my kitchens. I highly recommend the Fisher Paykel Dual Drawer Dish Washing Appliance/System for any kitchen.

Fisher Paykel RF48SS - We purchased this $9000 refrigerator new in 2009. In late August the refrigerator portion of the side by side went to 50 degrees - started to make noise. I came to find out that the noise was from the fan hitting the iced up coils. We went to the Fisher Paykel site and decided to call the only factory authorized service company in Jacksonville Florida - Expert Appliance Repair Service, Orange Park FL. This was our second mistake, the first being not purchasing a Sub Zero or Monogram to begin with. Four service calls later and three months later the refrigerator portion of the side by side is still at 50 degrees. To date we have spent $560 while Experts personnel ineptly replaced first the damper then the main board attempting to solve our 50 degree refrigerator problem. Today (11/24/2014) was visit number four, with the replacement of the main board. As you may have already guessed, the refrigerator is still not working. The temperature is still at 50 degrees. I was charged $304.49 for the main control board, a part that is available from Samsungparts.com for $93.82. History:Called for appointment in late August. Told it would take ten days for them to schedule a call. 9/9/2014 service call (ticket **). Evaluated and it was determined that the DC Damper Assembly was bad and need to be replaced. This was determined by tech testing the unit and seeing no reading on the VOM. Charge for the call - $254.57. 9/17/2014 follow-up service call (ticket **). Determined to be a bad control board. 11/24/2014 - returned to replace the main control board (ticket **). Charge for call - $304.49. Temperature after 6 hours has not changed. Turned the unit off and then back on, no change. Im reviewing the troubleshooting instructions online. There is a test procedure to determine the point of failure for this specific problem, and at none of the four visits has this test procedure ever been performed. Recommend you stay with established brands as this has been a nightmare.

I was first introduced to Fisher Paykel dishwasher drawers about 6 years ago. They were two drawers placed separately on either side of the kitchen sink. They were really wonderful and I had no problems with them. I then bought and renovated two new homes and put fisher paykel dishwashing drawers in both homes. They are the stacked drawers. Have not had problem with them except the bottom one started leaking and the top one smells horribly of mold. I feel it in my lungs every time I breathe in the air after opening the top drawer. I called customer service and spoke to someone from New Zealand (very difficult time understanding her) who said that I should use let it shine from Home Depot and run it through a cycle. Well this did not help so now I have to endure this terrible mold smell every time I open the top drawer. After this experience I am very doubtful I would ever buy another fisher paykel product.

Generally, GWL 10 US is a decent washer from 2002. But I have had previous service issue after five years with diverter valve and a separated lid that was replaced. Now at 10 years old, spin cycle will not always engage and a foul smell of burning rubber is present. They will probably have this issue fixed, but I will not purchase Fisher Paykel again.

I recently bought a Fisher and Paykel frontload dryer at Dormont Appliance store. I like how quick it is with drying and all the different cycles and options this FP dryer has. It is so reliable.

I like my Fisher & Paykel refrigerator and dishwasher. Theyre very good. What I dont like about them is the price but Im happy with the products. I have no problems but they are more expensive. The look is nice and everything is nice.

The Fisher & Paykel refrigerator was the right size for what I wanted to replace. Also my sister had the same one in Maryland and I really liked what she had. The one it replaced was a GE side-by-side that we had purchased in 1989 that works fine. I was just tired looking at it and it had one minor issue. I love the new refrigerator.

The fridge (no ice or water) has been fine, in fact we bought another Fisher Paykel. But we bought the second one with a side handle. The handle on our first fridge kept breaking off. The technician said the magnets were too strong. You may want to check the pressure it takes to open the door because you can take out some magnets. It costs about $150-$170 Cdn to replace (parts and labour past warranty period). Here are the two old handles of our old fridge which is now in the basement. We are on our third handle and I open it by pulling on the top of the door.

Would never advise buying F & P anything. Ive had my fridge for 14 months and it stopped working. Gas leaking. They wont replace only repair. Service is diabolically terrible. Never return calls etc. Gave me a interim fridge while mine is repaired. The seal is falling off. It wont close and thus useless. Never had such appalling service from a company ever. Avoid this brand at all costs.

I went to the appliance store called Melzen’s Appliance at Glastonbury and they informed me about Fisher & Paykel. Never heard of it before. It was one of the most expensive refrigerators I’ve ever bought in my life - it was $1600. I’m married for 35 years and I’ve had refrigerators before this. I was shocked at the price but had to buy it because of the size (it had to fit into a specific area). I also wanted a stainless and a refrigerator on top. It had so many of the things I wanted. It was delivered November of 2012.I love the F&P refrigerator except I do have an issue with it that I did go back to the appliance store to tell them that when I opened up the door, something came flying out of the refrigerator. I told them, “Look at this piece, what do I do.” The guy looked at it and said, “Oh that just goes underneath the door of the refrigerator, just glue it.” I said, “Glue it? You know this refrigerator is only 6 months old - really?” He goes, “Yeah, there’s nothing wrong with your refrigerator right?” I said, “Correct” “So well, just glue it. It’s fine. Because if I send out a repair man, that’s what they’re going to do and they’re gonna charge you.” So I still have the piece here and it doesn’t impede or impact what’s going on with the refrigerator. I haven’t glued it yet because I’m having a hard time thinking that I have to glue this on my new refrigerator.I like the performance. I’m satisfied, though I’m not happy that a piece flew out on me.

Purchased a 8kg Wash Smart washing machine in 2020, leaking water from front of the door, not the seal. Tech assessed and left without fixing the issue, now it is leaking from the drawer and they are saying non warrantable. Poor response, over an hour spent on the phone and now we are getting told it will be another 2 weeks before they will come back out. Advised they will give me tips on washing.... hmm mother of 4, last machine lasted 10 years with no issues. Still in warranty, poor service, unreliable product!

We are very pleased with our dish drawer now following the very quick and efficient replacement of an element by F&P Technicians after we advised After Sales Service.

I love the Fisher and Paykel two-drawer dishwasher. Its different from a regular one. I love the fact that I dont have to unload one and I could still wash dishes in the other one. Its really nice.

We have had the washer dryer set about 4 years. A year ago the alleged timer switch went out. We called Fisher Paykel. They told us to pay for a service tech to inspect the dryer and let them know if it’s faulty. Then if so, they would replace. I went through the steps they asked and had the switch replaced at no cost to me. A year later, I am having the same problem. They don’t sell this dryer any longer. And again, they want me to pay for someone to come out and inspect and let them know if the switch is faulty. Really? Just like the other complaints, I really don’t think having the same issue and having to wait several weeks for repair is reasonable, nor is it reasonable to have to pay for the service call out of pocket and now having to take off work for the same issue they fixed a year ago.

The other day, my husband was doing laundry and part-way through the load, the washer started beeping and stopped working. He then called the customer support center and got the name of the Fisher Paykel dealer here in town to see how much it would cost to get it serviced. While he was on the phone with the customer support rep, he was told that based on the lights that were showing up it was an error code 346, but was not told what that meant. This morning we called to see what it would cost to have someone come out just to look at the washer and were told he would cost $75! I think that is a large fee, considering we live in the same town less than a mile away. Today, I was looking online and read that the warranty was usually around 2 years. Im sure our washer wasnt 2 years old, so I called the customer support number myself, after taking down the model number, to find out if the washer was still under warranty. The guy on the phone was not able to tell me if the washer was under warranty or not. He didnt even offer to take down the serial number to see when the washer was made, but told me to call the store we purchased it from to see if they still have a record of when the purchase was made. We purchased this washer from Sears and shortly after we bought it, they stopped selling this brand.What should we do if they do not have a copy of the receipt? I dont even think our bank records go back any further than a year online. I have searched to see if I could find the transaction, but have not been able to. I would hate to buy a new washer after only owning this one for less than 2 years, and really dont want to pay $75 just to have someone look at it and then pay for repairs on top of it.

So far it's been great, I'm pretty sure my electrician installed everything correctly. At first it was totally quiet but now I notice the fans (or whatever) get louder now and then but don't know the pattern yet. Sometimes there's a little pneumatic sound when I open the door, but not always. But it fits my hard to fit space perfectly and so far things are very good (it was installed one week ago).

I bought a $2500 gas range and it was broken as soon as I took it out of the box. When I turned on the oven, the fan failure light came on, so I couldnt use it. I contacted them and two weeks later, a repair technician showed up. He had to order new parts and two weeks later, he installed them, so I could finally use the oven. Once I was able to use the oven, I discovered that the fan that cools the outside of the oven was extremely noisy and vibrated the whole appliance. I contacted them again and a month later, he showed up with a new fan. He installed the new fan and it didnt make a difference. By this time, I had also discovered that even though I set the oven at 200 degrees, the lowest temperature I could get in the oven was 325. Five months later, he came back with special tape to put around the noisy fan which made a difference. Although it is still a little noisy, I can live with it compared to the racket it was making before. He also brought a new thermostat and spent hours installing that. It didnt fit, so the oven knob doesnt fit on right, I have to leave the escucheon off to put the knob on. I cant light the oven with the knob on. I have to turn to the desired temperature, pull off the knob, stick my finger in the hole and press the thing in to get the oven to light. It still didnt fix the problem with the oven and now three of the burners dont work. I bought this stove in September 2010. Its now December 2011 and the problems keep getting worse. All of the delays are either from their representative not getting back to the repairman, or the parts being back ordered for months at a time. This is the worst appliance I have ever owned and I would not recommend this brand to anyone - the oven doesnt work properly; only two out of five burners work and repairs have been dragged out for fifteen months.

My old unit stopped working and I bought a Fisher & Paykel french door fridge through the recommendation of a friend who installs appliances. It has a good space inside and so far has been working correctly. I had it delivered and it went seamlessly. They were great. It’s been a great experience so far. We love our fridge.

Going strong for 15 years. Lights blink to advise a problem. Count number of blinks, look it up and problem solved. In 15 years only one issue. A sock got stuck in the tubing. Detailed instructions showed how to remove it. Automatic load adjustment & water level sensor.

Dont throw those washing machines away! They are valuable. They are about the only type of washing machines that can be easily converted to power generators for hydro, wind, bicycle applications. Dont throw them away. They can easily provide household power for energy efficient appliances. Google Fisher and Paykel generator.

Now as you are now aware, the initial report was due to the fridge freezer over icing around the fan area on the rear panel. In memory all that was fixed was the rear panel. The fan cover/vent was not even replaced and was left without one. I dont believe anything was done about the over icing of the back fan area. Then in late September 15 my customer reports the freezer is still defrosting intermittently throughout the many months, but only occasionally.So in September your serviceman visits and says its the door hinge/latch not closing properly causing the light to come on and thus defrosting the freezer. So he fixes it, then the problem continues. So then he orders new hinge latch parts and replaces it and the problem continues. Meanwhile the month and another month has gone by where my customer has a freezer which is defrosting all her food. Food is expensive and she has 6 children and is pregnant. So by now I have spoken to management in your service department a several times to discuss a fast solution. To be informed nothing can be done except send another service man out to fix it.I requested a different serviceman as he has not been able to fix the problem, always stating it is the door hinge/latch. I think he has been there 5 times now. Your management team advises me the serviceman is the person who decides if the fridge can be fixed or not. If he states it cant then the item will be replaced or refunded. (The technician states he is not allowed to report it cant be fixed. He HAS to fix it!!!) So now we are in December the heat is coming in, xmas food needs cooling and the fridge is not keeping the food cold enough either.The lady is pregnant and concerned she may get sick from food/dairy that is not being cooled effectively. So last week I asked management to send another technician. They said this was not possible but they will instruct the technician to ring the service team to discuss the fridge while he was there, to insure the fridge was assessed correctly. To ensure this was going to happen I, the manager of the appliance rental company, attended todays visit to hopefully finalise this ongoing saga. The technician immediately commented on the hinge/latch again.I reported to him that the new parts he replaced did not fix the freezer door coming ajar when the fridge door closed, because I myself checked the problem the very evening he fixed it. And the problem was not any better. I advised of him having to ring the service team while we were all present. He said he had no instruction to do so. But he did, which was a waste of time because your phone service consistently takes close to an hour to speak to someone. I know because I have had to ring this department many times now.So I communicated I dont believe the door is the initial issue. It may be now as it has been tampered with a few times to fix it. Much to his frustration he started to investigate into the freezer. Oh he reports the fan has been intermittently turning off/ not working, therefore this would defrost the fridge slightly and intermittently. I looked in and the fan area, behind the rear panel was solidly blocked with ice, preventing the fan to turn even if it did work intermittently. He says thats ok we will just order all these parts and replace them in a few weeks.When the fan was reported faulty/broken I believe this was the cause of the very first problem back in October 14 and explains why the freezer has been intermittently defrosting. Your technician said it himself. MEANWHILE the lady is losing all her food (which is expensive), the heat is upon us and christmas is here. AND WE ARE STILL WAITING for a fridge to be working. The lady also wants to be reimbursed for food expenses as her patience has also run out. Initially I wanted the fridge replaced. Now after months of ineffective service, I am expecting a refund as it would be bad business to purchase/rent any of Fisher and Paykel appliances simply due to your warranty service procedures.So what to do now? As it is now heading into the 4th month and I think the 5th visit to fix this fridge, and it is still not fixed, I have no more patience. I will not be ringing anymore to be told all you can do is send the technician out again, to assess and fix it. This seems to be the solution even when the fridge is not being fixed. Please consider this email as a formal complaint to be forwarded to the relevant department. Please also be informed I will be sending this email to Consumer Affairs and providing feedback on Fisher and Paykels Facebook on the very poor warranty service provided by your team.I have been continually bumped to alternative team members whom contradict what can be done about FIXING this fridge. I am an appliance rental company whom purchases a lot of appliances. Under no circumstances will I purchase another appliance manufactured by Fisher & Paykel. I will also be informing the 110 franchisees of the ineffective warranty service your company provides. In our business warranty work costs us time, money and sales!

We were renovating our kitchen and I loved the idea of the two-drawer dishwasher because it’s just my husband and I, and they’re just made a lot more since. It seemed to work out better and it did. We were basically just shopping around and discovered Fisher & Paykel. It’s our first purchase with them. So I got it and loved it. After a year, we’ve had a problem with the handle part of the washer. The top part, where all your buttons are which is right above the handle, cracked within a couple of years. And it is a plastic piece. Maybe it’s just weak in that area so that when you do open it, and they didn’t crack at the very same week but within a short time of each other, they both have a crack in that plastic handle. And I sent a picture which was very obvious where the crack was. When I wrote Fisher & Paykel which was probably a year after they cracked, they said, “We’re sorry, your warranty has run out. We aren’t going to be able to give anything for you.” I feel like we’re two people. I hadn’t really worn it out. I may have lived here and had my kitchen renovated four years ago but I still didn’t wear out the dishwasher. We have a summer home on the river which we spend a lot of time there. I feel this way, I can’t be the only one with this two-drawer dishwasher that had this problem.

We have the 30-inch double oven and the double dish drawer. We installed both of them at the same time about 6 years ago. We have had a repairman at our home a minimum of 5 times each year for both products. I really am not exaggerating. In the beginning, the work was covered by warranty. For several years, we have been paying out of pocket. Each visit has cost between $100 and $500. We have waited for parts for over four months (seriously, no oven during that entire time). FPs response when I called directly was Madam, other people have had to wait much longer than that. You have to wait your turn for the part. Im not kidding. Its the worst customer service I have ever seen. And alas, our oven is not working again. The repairman is coming again on Monday. Well pay him $75 (again) to look at it.If the required parts cost more than $200 (which they almost always do), then I think we are throwing it in the trash. At the price we paid for the oven, it should have worked perfectly - at least for a few years. Our dish drawer was last fixed about 3 months ago. We havent had any issues since then, which is remarkable for that product, a full 3 months with a functioning dishwasher! I really hope others read my review and avoid Fisher Paykel products. I rarely write reviews, but these are the worst purchases that I have ever made. The products perform wonderfully when they work, but unfortunately, they rarely work. By the way, we are not abusers of the appliances. All of our other appliances (made by other companies) have performed without any issues. Oh, and yes, I have called FP directly many times over the years. Our repair companies have also called as they were appalled at the repeated issues with the products. FP did not stand behind their product at all. Im very disappointed.

Interestingly, the issue I have with the Fisher Paykel washer and dryer is not with getting the appliances serviced. I am fortunate to have a local repair service company that is responsive, trained on these appliances, and does quality work. From the posts I have read, this does not appear to occur often. My issue is with the reliability and quality of the Fisher Paykel products themselves. The washer is model GWL11W and the repair occurred about 12 months ago. As many others have posted, the water pump went out, dripped onto wiring for the computer panel, which in turn caused the computer panel to fail. I was told that this was because of a design flaw and the repair kit incorporated a design change that would prevent the computer panel from shorting out if the water pump should ever go out again. The parts and labor for the repair cost over $400, but given the cost of replacing a high efficiency washer, I decided to go ahead and get it fixed. Granted, the washer was 5 years old at the time, but really, a washer should last longer than 5 years. Now the dryer, model DE08US, needs to be repaired. The timer will not advance in the automatic settings. The sensor bars and sensor board needed to be replaced. This repair, with parts and labor, will come to $387. I have already spent $188 on the prior service call to have the problem diagnosed and have the dryer disassembled, cleaned, and two glides replaced. Given the cost of new dryers, I cannot justify spending what would come to $575 to repair this dryer. The dryer is 6 years old but again a dryer should not cost $575 in parts and labor to maintain within the first 6 years of ownership. At the moment, the dryer is still drying and the timer is still advancing in the timed setting, so I will use it until it stops. Of course, the dryer has now started making an annoying squealing sound, so it will likely stop sooner than later. I should mention that washer and dryer get light usage, 2-4 loads a week, and the loads of laundry are not large or bulky. Even the repair technician commented that both the washer and dryer are well maintained. Yet my Fisher Paykel washer has already cost me hundreds of dollars in parts and repair. If I was willing to invest in repairing the dryer, the same could be said about that appliance. However, that is not going to happen. It was a mistake to spend my hard-earned money on Fisher Paykel appliances and I do not intend to throw good money after bad. When it is time to purchase a new dryer or washer (or any other appliance for that matter), the brand will not be Fisher Paykel. The quality and reliability are disappointing and I wont get fooled again.

I purchased a Fisher Paykel dishwasher 6 months ago. I took out a store credit card and paid it off in 6 mo. The last time I turned the dishwasher on it started flashing and did not work, and then turned completely shut off, never to turn on again. I am not on week 7 -without a working dishwasher, I have spent countless hours calling fisher Paykel, at first they sent a repairman out asap, only because they tried to say it would take 1 week, I said that was unacceptable - he came the next day, only to tell me that he needed a part, came back 1 week later. My husband called me and told me the dishwasher could not be fixed and that it would need to be replaced. One week went by, I called the customer service number, on hold for 40 minutes. I was told the new dishwasher request had been denied. It took hours to get the supervisor Richard to call me back. He said he did not know why it had been denied, though I was told he was the person who denied it and he said that he would order me a new dishwasher, that he was a consumer and understood how things went wrong in this day and age. A few days later I heard from the appliance store where I bought the dishwasher and was told it would take 1-2 weeks. It has now been over 2 weeks, so I called this morning, on hold for 40 minutes, spoke w/ Cindy. She said I would be updated today. I called Richard 2 days prior and left him a message the next day too, never returned my call. Today he called me, I missed his call, emailed me he was in meetings and unreachable. Did not hear from Fisher Paykel, so I called the appliance store. They told me Fisher Paykel said the dishwasher was sent to be there on July 23. Today is July 28, and it is not there.We have a problem, not like Fisher Paykel has noticed. I called Fisher Paykel around 4pm, got through immediately, spoke w/ Cindy. She said that I was not speaking to her in a nice way. I explained how frustrating it has been dealing w/ her company and nobody follows through. She said she was going to follow up w/ Richard and get back to me. Never heard from her. This is has been a horrible experience - I have wasted countless hours on this issue. I am still without a dishwasher and am shocked at the horrible customer service. This is a very expensive appliance. I expected so much more. This is the 3rd dishwasher in 17years, all Fisher Paykel dishwashers that I have replaced. I should have learned my lesson.

I have a Fisher Paykel 12 year dishwasher Model DD603. And when the top drawer stop working I did not wanted to call the factory service because I thought about the high cost of factory service calls. What a mistake that was. After checking with several local appliance companies I finally located one that said that they did work on Fisher Paykel dishwasher. After three visits during one month and after replacing several parts the serviceman finally gave up and said I cannot fix it, please call the factory service.I did send an email to Fisher Paykel service department and I received an immediate response confirming my request and 2 days later the service call was confirmed. The friendly service man arrived early (something very unusual for servicemen). It took one look at the dishwasher, did a five-minute software diagnostic, remove the front cover of the top dishwasher and point at the control box and said that is what is wrong. One small plastic tab of the control box was broken and the box was loose.He explained that because the age of the dishwasher the plastic becomes brittle and started to break. Gave me the price of the new box, very reasonable and mentioned he had one on his truck. He went ahead to get the new box. Close the cover, tested the dishwasher and he was out to the next service call in 20 minutes. It cost me $330 for a job well done. Great service and if you have a Fisher Paykel dishwasher do not call any other than the service department of Fisher Paykel. Great service. Thank you.

5 weeks to replace a thermostat on a new $3000 oven. When raising the issue with F/P customer service I was told by a rather rude person that if the proposed time doesnt suit them Then they would schedule the repair for an even later date. Simply not good enough. Call center staff made it clear they were not interested in dealing with me as an individual just a number. Never again.

The inside of the glass door was broken for no apparent reason, the parts department are now charging £250 for the privilege of getting a new glass that fits. This oven does not get a lot of use. In terms of size its great but I really resent paying so much for a spare part...15% of the purchase price doesnt seem reasonable to me. The service department are given the horrid job of dealing with these issues with no flexibility in how they handle them. The dishwasher drawer is really not a good idea for anyone who has anything other than mugs and buffet size dinner plates. Be aware that the overall size of this will push your worktop higher that may expect. It has had a rather unfortunate knock on effect for me in terms of the aesthetic, but the main point is it doesnt do the job its supposed to. Great idea... But the result is not good.

Contacted the Fisher and Paykel Customer Care to repair a 2 year old fridge - no longer working (under warranty). The fridge was removed and taken in for service and a replacement fridge was provided. Our fridge was returned 1.5 weeks later, and we were told it was working. Its not. Contacted the service dept, given the run-around, told it is probably a small repair required and the technician will attend on site - but not for 4 days. Thanks guys. Its 30 degrees out. Love having to deal with a fridge/freezer and 100s of $$ of rotting food.Would have been helpful to at least speak with a manager, or be reassured that given it was their error, or case would be prioritized. Debbie at customer service said nothing can or will be done, was unable to reach a manager, said Josh (the technical supervisor for our area) should get back to us within a day or so. Very reassuring (thats sarcasm). I find it very strange. Dealing with a mistake can be so easy with an apology, acknowledgement, and reassurance. None of which were provided.

This refrigerator was the only model that would fit into our kitchen properly. We have been very satisfied with all of the attributes.

My former neighbor had a Fisher & Paykel washing machine and when she no longer wanted to top load and we were moving, she offered it to me and it lasted maybe a year. It was not even a two-year old machine and we had to have parts replaced on it. When we moved in here, I bought the Fisher and Paykel top loading dryer because of its energy efficiency and I had multiple problems with that, to the point where it needed to be replaced and then after it was replaced, the service people had to come back in and they had to take off a piece of the top part that was rubbing on the dryer.I replaced my washing machine with a GE and that has been okay. The dryer seemed okay, but I dont trust it and the only way I got service was to call Fisher and Paykel themselves and speak with the representative there. Fisher and Paykel claimed that the representative that supported this area where I live was having family emergencies. Im also having an emergency when I had a lot of laundry to do that I dont have time to go out a Laundromat to do. I hold my breath, I wont leave the house when the dryer is running. I constantly go in and check it because Im just not certain. It took me seven months of dealing with the problem and then finally they agreed to replace the machine with a new one. Its fine, but I still have little hesitation about leaving it unattended. I dont have the money to replace it. When I do I will.

I was separating the grounds and neutrals on my service panel when I got shocked by one of the ground wires. I traced the ground to the incoming cable and found the breaker that fed it. I turned the breaker off and looked for the outlet that has dead. It turned out to be the washer outlet. I then made a two wire cable to test the ground. I have pictures of the test procedure. I have owned three Fisher Paykel washers over the past 10 years and have them still. I then tested all three and found all to have this VAC on the ground. I have some pictures to verify the serial numbers and test on each.

I purchased a washer and dryer from Lowes. Within a year both needed service, under warranty. The following year both again needed service, the motor in the washer and the board on the dryer. $600 in repairs. Neither under warranty. I spoke with F&P and they wouldnt assist on the repair. On year three, the dryer went out again. I spoke to F&P and they told me to get a repair estimate and they would aid in the repair. The repairman, the only F&P rep in town, told me the units were junk even though they were on their high end. I called back to F&P with the estimate, $250 + $80 diagnostics, and was told, you have lemons. That is the nature of the world we live in. Too bad. I trashed the 3 year old units and replaced with something else. Avoid this company. The units are flimsy to say the least.

Our F&P refrigerator stopped working while we were on vacation and when we got home, we called the F&P dealer. They told us it was 2 months out of warranty and we should call any repair service we choose to fix it. Our repairman told us the motherboard had burned out (you could see the soot) from a power surge which could have been prevented by a surge protector. Cost to repair is $448. No one at the appliance store told us we should have a surge protector. There is no information on the refrigerator or on the power cord to recommend one. The installers just plugged it in and that was that. I hold F&P responsible for not letting us know about the need for a surge protector. To make matters worse, the motherboard for our refrigerator is back ordered. We will be without a refrigerator for two or three weeks until it comes in. That seems an unconscionably long time to wait without a refrigerator. Evidently F&P has problems managing their parts inventory and about servicing their customers.After this I called F&P in New Zealand on the advice of the repairman. He thought they might pay for a new mother board. Turns out I should have called an F&P authorized repairman first. No one at the F&P dealer told me that. I had already paid for our repairmans first visit and he took the motherboard with him to see if he could get a temporary fix (he couldnt). So I asked for the phone number of the local F&P authorized dealer so I could explain what had happened. I was told that they wouldnt give me his phone number because of privacy issues. I cant make any sense of that: a refrigerator repairman who wont give out his phone number? What kind of repairman is that?Our cat got sick and will require refrigerated meds for 10 days. Thats a hassle without a refrigerator. But the person I talked to at F&P never acknowledged that the breakdown of their almost new F&P product was making my life difficult or expressed any empathy or sympathy at all. It was like talking to an attorney, not a customer care rep. Maybe thats the way they treat customers in New Zealand, but it sure doesnt go over very well over here.

The recommended and authorized repairman arrived and discovered that the main circuit board was not functioning, so my top drawer was unable to work. He had the wrong part so he left, and was to return four days later. On that occasion, although he installed the board, there was then an additional problem with a wire. He left again, and had to order that part. Five days later I had to call to find out what was going on. The HiTech service, or rising service solution person, as their caller ID reads, informed me that they were service techs, not a warehouse, and so parts had to be ordered. Every time the guy comes, its another long trip, paid by me from their location. How can you be an authorized service and not carry parts? Also, I find the Fisher Paykel website very unhelpful re: technicians. I talked to a living person, and she had no more information than I did, so that also was useless. I love my dishwasher, but the arrangements for service are inept. I will not use them again.

During a full kitchen renovation we needed a fridge of unusual dimensions. Fisher & Paykel had one that would fit and so we decided for aesthetics we would purchase the same brand for the induction range. It’s an expensive decision that we came to regret. Within a few months, we realized the oven wasn’t achieving the temperature it was set at and constantly ran up to 30F below the temp showing on the display. After the second call, maybe the third, we were told that we’d have to learn to mentally calculate what temperature to set the oven to depending on what we were cooking. $5000 for an oven that was less predictable than a much less expensive unit.The induction cooktop was really good, efficient, no problems but after the fourth service call, several parts replaced and eventually 6 weeks without an oven or cooktop because the temperature control failed spectacularly and the entire range had to be disconnected over Christmas while the parts were on back order, it was eventually repaired successfully, but it required an entire new motherboard and sensor, and two years of aggravation. For this reason, I will never again buy anything from Fisher & Paykel.

Fisher and Paykel make good products. The reason why I had to finally contact their service department was because after 17 years of faithful service, early in May of this year our washing machine lid broke a hinge. So I contacted them, provided make, model and serial number and a description of the fault. On 31st May their serviceman came. He had no knowledge of the make, model and serial number or the fault, so had no parts with him to effect a repair, but nevertheless charged us $125 and said he would be back within the week. We havent seen him since. Three weeks elapsed. I rang F & Ps 24/7 line and asked politely what was going on. They said they had contacted their parts depot and they would get back to me within the week with an ETA for the lid and the serviceman. They did not do this.Finally on Wednesday I rang them again and intimated in no uncertain terms that I was extremely annoyed with the situation. They told me that the serviceman would get back to me that afternoon. They lied. He hasnt. So I am drawn to the reluctant conclusion that this companys after-sales service department is staffed by a bunch of people whose sole reason for going to work is to get paid, and employs tradespeople of a similar mindset. My recommendation? Do not buy Fisher and Paykel - their products are fine, but if they break down they will not service them, and they will charge you for the privilege of not servicing them.

We have a Fisher Paykel DW 60chpx1 dishwasher that broke down on February 10th. It took two weeks to come out. Then they didnt have the right part. Two weeks later they came out again and said it was unfixable. We were promised a replacement that would arrive March 23rd. Never came. Promised 11th April. Never came. Promised 28th April. Who knows. We are without a dishwasher now since February 10th. Just getting promises and lies. This is just not good enough.

My husband is a carpenter and loves watching This Old House and Hometime - that’s how he heard about Fisher & Paykel washer. And then when we went, that was one of the models that they had and we really liked it. I had never heard of it and my husband was the one that’s like, “Oh, that’s a really nice one!” That would be a big reason why we ended up going with that model. I haven’t had much luck with my Maytag and so we went with another brand. And then of course everything that could go wrong with it, when they came out, “Well, we’ve never seen that happen before.” So I was like, “Okay. I’m done spending a ton of money on them.” We purchased a higher brand washer. It was only like $399 and I thought, “Well, even if it only lasts 5 years, okay.” It actually died before a year was out. When we went back to the gentleman that we purchased it from, they wouldn’t honor it anymore. He said, “Sorry, you’re out of warranty” and I’m like, “Really?!” Actually, I should clarify because the first one went out within a year so they replaced it. And they sent us a different one and that one died. And they weren’t going to replace that because my original year was up. The gentleman who we had purchased from was like, “No. I’ll stand behind it. You come down and we’ll get you something else.” That’s when we chose the one that we have now. It’s just my husband and I. Our two kids are at college so I’m like, “We don’t do that much laundry. I’m not that hard on them!” The Fisher & Paykel is just phenomenal, and I’ve told everyone. My husband and I have talked, that’s the brand we’ll look out, first and foremost.

We purchased a new Fisher & Paykel washer and top loading dryer 4 years ago when we built a new house. We were assured by the salesperson of the quality and how they have very little maintenance issues. After a year and a half, we had to replace the heating element and fuses (luckily under warranty) and this took 2-3 weeks for them to figure out was wrong and repair (said it was fixed twice and had to return). Here we are 2 years later, and we had to replace the heating element and fuses again. So this time, it is over $350 out of our pocket since we are out of warranty. The heating element for a dryer should last for more than 2 years and this is obviously a design flaw or something. It looks like we need to replace the machine as we cant continue to pump money into a lemon.