We spent 3 times as much for a trendy looking SS Double drawer dishwasher. We had the service people out 3 times the first year. He spent hours at a time on the phone to Tech support in New Zealand. Never got the bottom drawer from leaking. Subsequently it would trip a wet switch and would not restart until it completely dried internally. Finally Fisher Paykel offered a brand new later improved model. The catch was we had to pay freight since local distributor quit handling the brand. This cost $395.00 for shipping. Or as much as a mid range Whirlpool. It malfunctioned within 2 years. Local service tech got Fisher Paykel Tech support on the phone. Diagnosed as bad hot plate. Spent $200.00 to put new on in.Didnt fix problem. Further inspection showed it was a burned main circuit board. And now a burned wiring harness. I spoke to customer care about my issues. They have said document and possibly theyll do something? That is still uncertain. Ill repost if something positive comes out.

Our experience was extraordinarily good. I was impressed. The equipment is nice, the design is nice. I’m an engineer so I say this. But the brand name on the outside is DCS. We bought the six-burner gas oven, too. And we just bought a new oven for our rental property. There’s only a couple of companies in the world that I’d recommend for appliances at all, and Fisher & Paykel is one of them. The service and the people that sold them to us in all cases, we bought several, were first class. The people were knowledgeable, thorough, responsive, and the stuff arrived on time. The pricing was very competitive and the quality of the devices is, from a mechanical perspective and electronic perspective, excellent. And in terms of its user friendliness to my wife who uses them most of the time, the biggest problem with the dishwasher is you can’t hear it. The wonderful thing about the six-burner stove is it has a simmer control and most stoves don’t have that. I was a professional chef and so I know the Viking and Garland brands pretty well. And the DCS stove comes as close to a Garland as you’re going to get at a very good price. And that’s very important to know because people don’t understand. Most people aren’t chefs. So the stuff has been super. I’ve been very pleased. Keep up the good work because remember, the two most important things in the world are that they should work but the customer service has to be first class and it always has been. My wife’s very best friend is building a new house and we recommended all of Fisher & Paykel stuff to her yesterday.

I had an old dryer before and thought I would upgrade. I purchased this dryer and my light bill went from $80 a month to $145 a month. I pulled the fuse to the dryer and my meter slowed down like a turtle. When the dryer is running, my meter looks like it is in a race. I cant believe how much power it uses. Now it sits there and I dry my clothes at a laundromat.

The Fisher Paykel dual drawer dishwasher is an excellent new example of high quality and performance in a kitchen dish washing appliance. The dual drawer is engineered wonderfully to provide multiple ways to perform, and perform it does! The two drawers provide flexibility beyond a normal/standard design. The loading capabilities are different yet provided with a lot of forethought given to providing space. It utilizes much more of the actual inside space of the two drawer/washers. Once you understand the loading capabilities of the provided inside racks and adjustment capabilities, the loading capabilities are creative and useful. Three simple buttons on the outside of each drawer provide easy execution of functions. The dual washers are extremely easy to start, stop or pause at any time, using the three simple buttons. The system has various wash cycles and times all easily accessed and executed by another single button conveniently located inside either drawers top edge. A small LED lit screen on each drawer face provides a moving icon that lets the user know have knowledge of what stage of a cycle the wash drawer is executing. The LED also shows the cycle time duration working backwards from a start time to the finish of the cycle. The Fisher Paykel system is very quiet working washer. Yes, you can hear some functions executing some times during the cycle, but it is very quiet overall. Most importantly, the Fisher Paykel Dual Washing system cleans and shines dishes, glassware and utensils with precision to a sparkling bright clean. This is especially true if the user does not allow large amounts of food to enter the system. Pre-rinsing is any dishwashers best friend! Use this kitchen appliance/tool correctly, and you will have a great dish washing experience with this product. By far, the Fisher Paykel Dual Dish Washing system is the highest quality, best working, and easy to use dish washing appliance I have ever had in any of my kitchens. I highly recommend the Fisher Paykel Dual Drawer Dish Washing Appliance/System for any kitchen.

Washsmart 8.5 kg. If you pause the wash in the deep rinse cycle so you can add fabric softener it will drain the water. If you use the fabric softener dispenser, the softener is dispensed during the spray rinse. The lid lock activates during the deep rinse cycle, the reason I was told was because a child drowned in the w/machine. BTW the lid lock does not activate during the wash cycle. I hate this machine, I am 64yo and this was to be my last investment in the washer dept. I am going to see if I can get this thing re-programmed! Totally useless. Had the Smartdrive7.2. $800 down the drain.

We have had a Fisher & Paykel dish drawer for a few years and have been pleased with the dish drawer after we learned some of the nuances of a dish drawer. Recently, we had to replace the rotor. I contacted the company to purchase the rotor and found it was less expensive buying it directly. The company was easy to work with and the item sent quickly. After replacing the rotor, we found there were more problems than we had initially thought. I contacted the authorized repair facility and they also were great to deal with. However, I would like to see other dealers in order to do some price comparisons because we had to pay extra fees on top of the repair bill due to the distance. They also charged quite a lot per hour. The repairman was extremely helpful on teaching me something so I could repair the drawer on my own if I ever had to.The repairman contacted F&P due to some previous poor repairs before we owned the home. F&P offered to pay for the parts, we just had to pay for labor. The repairman repaired the most difficult part that we initially called him about and I was able to order other parts and repair them myself later. The entire experience (although frustrating to be sans a dish drawer) was very easy and in all cases, the parts were cheaper dealing directly with F&P. I will also say it really was great to at least have one drawer to wash dishes while the other was out of commission. The only reason it is 4 stars instead of 5 was due to a shipping error which delayed my order. It would be nice to get an email confirmation regarding what parts are being shipped in order to catch such errors before time is wasted.

I have the 2 drawer dishwasher and absolutely love it. It took me about a month to retrain my loading habits, but once I did I really think its great!

I had a Fisher & Paykel drawer dishwasher, and when we upgraded our kitchen the theme was steel. We just went with the same brand because we really liked it. I liked the style and the refrigerator seemed to have the most room inside it for a counter-depth refrigerator. I had a counter-depth fridge before and you couldnt get anything in it. It was ridiculous. This one just seems to have a lot more room because the water and stuff are not bulky in the door unlike other refrigerators. The Fisher appliances are nice, with clean lines. We dont need all the bells and whistles. I just want things with space that are clean and seem to work really well. I love the gas range. It seems to have lots of space inside the oven. I enjoy the appliances. Im pleasantly surprised with them.

Our Fisher & Paykel dishwasher drawers came in the house when we bought it and we havent replaced them yet. We do have problems with it. Sometimes the lid does not like to open and close correctly. We had a repairman come out and showed us what to do to try and remedy that. And then the top one for some reason will go all the way through the cycle when its on the short cycle but when its on the regular cycle, it stops halfway through. Maybe if they’re brand new, everything would be working okay, but this unit is probably about 8 to 10 years old.

The worst I ever had! If you need to deal with F&P at Botany, 78 Springs Road RUN!! To replace the faulty draws I have to take 4 days off work!! After waiting the whole day it for delivery, it was delivered 4:45 pm and left downstairs cause the delivery company, (which it seems to be separate to company that installs - very efficient) didnt know it needs to go to the 2nd floor (and no one asked - great communication NOT).Second time 2 guys got it upstairs and then I had to book a technician to install - No follow up service, and the guys that bring the dishwasher dont tell you anything about it. When I called to book the technician, I explicitly asked if the old dishwasher will be picked up on the same day and I was reassured it will, but guess what it wasnt! And now I need to take another day off for it to be picked up! In addition to this, the supervisor I talked to was rude and refused to put me to her manager, she just hang the phone me! So GOOD LUCK dealing with F&P.

I bought a fridge with 2+3 years warranty. After 1 month of warranty expired. Fridges computer and defrost heater are gone. It cost me almost $500. It was very challenging for Fisher Paykels customer service to talk with them. They said we will get back to you and they never do. I had to call them again and spend so much time on the phone and they dont really care. I never and NEVER buy any Fisher and Paykel product again. My previous fridge was Fujitsu and lasted 20 years without any problem.

We owned this product and is SUCKED. Always breaking down. Only Fisher Paykel can service it and the are outrageously expensive. Most recently we had a tech spend almost a month trying to fix our dishwasher. He was finally successful and we paid almost $400 in parts and labor. 3 weeks later it stopped working again. Fisher and Paykel support team including Matthew ** the service manager (who took a week to get back to me) said they cannot refund because the parts were already installed. DO NOT BUY ANYTHING FROM FISHER AND PAYKEL!

Fisher and Paykel gwl15 washer: the circuit board fuse blew due to a faulty drain pump. This is the 3rd time this problem has happened. Do not purchase until F&P designers fix this.

My Fisher & Paykel Washer failed to pump out water or complete a spin cycle. The technician from the store that we bought it from, determined that the pump was not operating and needed to be replaced. This company no longer carries Fisher& Paykel products mainly because it continues to change replacement parts, and have poor support in receiving parts. He did contact the Service Dept. for F&K and was able to find the part number needed for the pump. My wife had to contact them to order and pay for the part. After receiving the shippings tracking number and date of delivery, it became a waiting game. When the package did not arrive on the expected date, my wife contacted the customer service personnel and initially was informed that they could not find the order; then determined that the order did not ship because an additional part was required for the pump. As luck would have it, this part was not in California but was located somewhere in Kentucky.By and large, someone took it upon himself to cancel the order, but failed to inform us of the situation. My wife now had to get the correct information, order the part, trust the so-called experts to credit our charge account, and play the waiting game. Mind you, 2 weeks has lapsed since this process began. When the much awaited part arrived, we had to wait another 4 days for the service tech to install it. Today when I arrived home from work, I found my wife in tears and on the verge of a mental breakdown. The part was installed and when the tech ran a cycle through the machine with a load of clothes in it, it failed to pump the water out again.To make a long story short, when he talked to a tech at F&P, he was informed that a change made to their parts required that the motherboard also needs to be replaced at the time a new part was installed. Now we are talking an additional $190 for the part and $25 for shipping and handling. The total cost with parts already received was $357. NFW are we going to continue to pump money in to this money pit. To fix this problem, we have ordered a new washing machine but it is not an F&K product.Never again will we waste good money on any product by F&P. Not only will we no longer support the products of this company, we will seek out every opportunity to express our dissatisfaction and terrible experience to anyone that will listen. This is the worst buying and service after the sale experience that we have ever encountered. I can only hope that F&Ps competition will eventually drive them out of business.

I have just bought a Fisher and Paykel fridge (E373L WW). I chose this brand only because nobody else makes a fridge of this size without a freezer. Well, nobody whose products are imported into New Zealand, anyway. I dont need a freezer. I lost confidence in Fisher Paykel many years ago. It is so hard to believe this company was once so highly revered by every New Zealand housewife. They made washing machines and fridges that never break down; well, not until well into old age. I still have in use a chest freezer made by them in the 1970s. They must have made enough profit in those days making products that lasted. Why cant they still do so? My fridge is only 6 weeks old and appears to be working fine. The two stars is not for the fridge but the company.

We wanted the drawer capability of the Fisher & Paykel dishwasher. It is far better in performance than other dishwashers weve had in the past. Its extremely quiet, runs on a very short cycle and very efficient, an outstanding product with a unique flexibility for a dishwasher.

We purchased Fisher Paykel Top Loading washer and dryer in 2007 from Lowes. Along with the 1-year warranty, we bought the 4-year extended warranty. The lids are plastic and cracked! Lowes warrantied three replacement lids for the washer and three lids for the dryer. They would not warranty more than three per appliance. Fisher Paykel stated not to use stain remover on our laundry as it affects the plastic in the lid. Our warranty ran out on 11/24 and on 11/25, the dryer bearings went bad. I really thought appliances lasted longer. Its very disappointing especially for the money we paid.

Whatever you do stay away from DCS. We purchased a DCS 6 burner Range-top, fridge, and wall oven in November 2014. No problem with anything until second batch of Christmas cookies a week before Christmas when the oven temp dropped to 140. Repairman said we needed a micro temp limiter and another limiter. He said he could probably fix it before Christmas if he could get the parts. Having selected DCS because of offices and warehouse in California we thought we were going to be roasting turkey and baking rolls for a big family Christmas dinner... Not exactly. Sometime last Fall the Fisher and Paykel brain trust closed all their US warehouses and all phone calls for customer service are now routed to New Zealand. The Kiwis working the phones in Wellington are useless. They can tell us they know the parts have been ordered but they dont have them in stock and they cannot tell us when they will be available to ship to the US. Weve been without the wall oven for a month now. Crossing our fingers that the fridge and range-top keep working.

My Fisher & Paykel dishwasher is working fine and we have had a good experience with it. We are happy with its performance. We are liking the dishwasher that we got very much. It’s served the purpose that we needed and I would recommend them.

I was in the store and the salesman told me about Fisher & Paykel. He offered me a good price and had told me there were some people who worked there who owned that brand and they were happy. And I was on a real tight price limit and he was able to meet it, so I went with Fisher & Paykel. It’s my first purchase with them and hope that it’s my last, meaning I don’t want to have to buy another washer and dryer ever. The price is a little bit better. There were a couple of things I liked, one of which is the favorites button of the washer. Also the salesman told me something about most washing machines have hundreds of parts in them compared to Fisher & Paykel so I figured that when it breaks, which everything breaks, I might have a better shot at fixing it on my own. I would definitely recommend Fisher & Paykel.

After 14 years, my double dish drawer (Model: DD 6021 / Serial Number: 88247AUD550367) has corroded in the frame in such a way that whenever I try to wash a load, it leaks and triggers the float switch. I tried to seal the corroded area with some silicon but it did not work. I assume that the only way to correct this is to purchase a new dish washer; one that lasts longer than 14 years. With the initial cost of this machine, I would not expect to be replacing it due to simple corrosion. I really liked how it worked.

I booked a service with Fisher and Paykel for a repair of my dish drawers, purchased in 2017. The repair cost $334 and it broke 2 days later. When I phoned, the customer service representative hung up on me when I asked for a refund. When I called back, I was only offered a partial refund and I am still $118 out of pocket for a repair that lasted 2 days. The dishwasher cost over $1500 so I certainly expected better. Unfortunately this is not the first issue Ive had either. Beware.

Great equipment. This is the 2nd F-P dryer we have purchased! We are a totally satisfied customer.

I have just replaced my old Fisher Paykel dish drawers with new ones. I love the drawers. Their size and versatility work great for the two of us. The inside of new one is a bit smaller than my old one so that is taking some getting used to. That one small thing is my only complaint. I would definitely recommend Fisher Paykel Dish Drawers (and have).

I bought a Fisher & Paykel washer and dryer. The top load dryer is pretty awesome. F&P seemed a lot better from what I was told about them.

Our old refrigerator was not working properly (from the 1970s) so we decided to purchase a new one. Fisher Paykel was the available unit at our local stores that I could bring home right then. I love the energy efficiency. Its wonderful, and I already have recommended it.

We were looking at the appliances at the store and the size of the Fisher & Paykel was convenient for us because we had a special place to put it in. Were very happy about it. I like it so far. Its very nice. I love the way it washes and removes stains. The one that I had before was 25 years old so I didnt have the gentle cycle and all those other options.

I bought a new Fisher & Paykel (FP) washer and dryer at Lowes in April 2007. The washer worked well until December 2009. I had the same problem many others had, discharge pump leaked and shorts out the pump, and that in turn shorts out the control board for the washer.To their credit, after I called them, FP took care of the repair of the pump and the control board in December of 2009.Trouble is, it just happened again. A year and a half later the discharge pump and the control board are out again. I called FP and was told they would not fix it again. Well, me neither. Rather than pay $400 to fix it again, I am getting a new washing machine that is not Fisher & Paykel.While shopping at one of the big box stores, I was told by one of the appliance guys that they stopped selling FP washers for a time because of guess what? pump and control board problems.

I had Fisher & Paykel washing machine previously and it broke. I got another one because I liked it. I liked the size and I like the new machine. The only negative was waiting for a long time for the new machine to come out with very bad feedback from the company and misinformation from them when I had called about the new machine.

Do not purchase these products. The warranty is deceiving and does not cover parts if something does go wrong. Nothing on the stove is built to last. To get a simple knob replacement I have to have two repairmen come to do a 6 hour job and saw the whole top of the steel stove off. Customer Service told me I was lucky that the stove lasted one whole year. It cost $3k.

Fisher & Paykel EcoSmart GWL15 has cost a lot of money in repairs over the couple of years Ive owned it (on my 3rd agitator). The final straw is today, when we came home from a vacation with many loads of wash to do and the control panel is beeping, completely broken and not working! I am so frustrated! Do not buy Fisher & Paykel if you want a maintenance-free trustworthy washer! It has been very costly to replace 3 agitators and probably now, a control board! Totally unreliable! I will never buy this brand again!

I love the new Fisher & Paykel dishwasher. I love it because there are a lot of things I dont wash. Its nice to have the two different drawers. I could put a smaller load in the bottom or a bigger load in the top where in the past, Ive either had to run the dishwasher with a really small load or I would have to wait until I filled up my dishwasher to wash everything. However, you cant get in some of the bigger things because of the way the inside is laid out. Its hard to get the dish soap in. You cant use the big box and have to put the soap in a smaller jar to pour it in but overall, I would not have gotten a different dishwasher.

I saw the Fisher & Paykel dryer in the appliance store and that was the first time Ive ever heard of them. It was on sale for a good price and the salesman assured me that it was a good quality product thats why I decided to try it. I still havent studied the literature to learn all the ins and outs of it, but Ive been using the basic features to get my stuff dry.

The Fisher & Paykel refrigerator works okay. So far, so good. It looks like it’s efficiently organized, attractive and fits right into our particular size needs.

I have purchased 30,000 dollars of there appliances and they are all in the garbage after 6 years and I have called over 50 times in the last 6 months about my dishwasher and they tell me a regional manager will email me back or call in which the have not.. Finally they gave me an offer to buy a new one at 20 dollars off. They must be kidding so theres nothing they can do for me. They said take it or leave it so Im begging people not to buy their products because they wont help you when they break. Im trying to save you a headache.

Looking at other reviews, my oven was discontinued. The last service man that came out said they dont make the part anymore. If did find it would take months. Why didnt Fisher Paykel say something to me. I been working with one oven & cannot clean it since before christmas. I love baking. Thats why I bought a double oven. This oven has had at least 78 times service people. Money! More money. The worst product I ever purchased.

I own Fisher & Paykel dishdrawers. I recently purchased their laundry. It has one of the best designs out there and its unfortunate that they get a bad rap a lot of times, a lot of people dont know how to use them properly and that explains a lot of negative reviews. But theyre one of the best cleaning ability with the washer, and the dryer is a top load dryer which economically is the best thing out there. I had back surgery so I come from a place of ease and I love it.

We have the two drawer dishwasher, which we love. BUT, the machine stinks! A lot! After running the machine, there is always water left in the bottom of the machine. This is usually in the top drawer only, and it reeks. Weve cleaned the machine, had the repairman out, rinsed the food off the dishes so theres nothing lying around to go bad, but it still smells. Its like stagnant marsh water. Does any one else have this problem?

Really enjoying this range. Love the layout and performance of the top burners. I wish the oven had a digital readout.

We bought our F&P Dish Drawer DD603 in 2002 during a kitchen remodel along with new countertops, Sub-zero, stove, microwave, etc. I would say we use our dishwasher regularly but no more than expected and especially at the price we paid. That said, I think at this point, Ive paid in repair costs pretty much what I paid for the unit plus extended warranty plus installation back then. When our extended service warranty ran out years ago, the DIY in me took on the task of diagnosing, buying, and replacing the parts myself.However, Im now at the point of deciding whether to cut my losses and toss the whole thing out. Last Oct., there was a leak, which rendered the unit inoperable. I replaced the shorted main filter board, both top and bottom wiring harness, and the bottom controller. All was well for about a month. Then, it looked like the top drawers lid wasnt closing securely as I find moisture on the side of the tub after a complaint of beeping dilemma. (She swears there wasnt anything remotely big in the tub that would prevent the lid from closing.) In any case, the top drawer controller seems to be a goner.Last night, I replaced the top controller. The top unit did light up, but my wife did the trial run using the bottom drawer instead. The top drawer practically beeped all night and no amount of coaxing, turn off, lock, open drawer, etc., would silence it. No codes, just R2D2 on a binge. Whats next? Replace the main filter again, a bad controller, replace the actuators, the entire lid, etc.? I have two choices now: (a) somehow rig this unit to see if it can operate with the good bottom drawer only or (b) cut my losses, parcel out my recently purchased parts on eBay, and replace the dishwasher? One of my neighbors bought the same F&P DD unit, but Im afraid to check with her about her experience.

I purchased a Fisher Paykel dishwasher 6 months ago. I took out a store credit card and paid it off in 6 mo. The last time I turned the dishwasher on it started flashing and did not work, and then turned completely shut off, never to turn on again. I am not on week 7 -without a working dishwasher, I have spent countless hours calling fisher Paykel, at first they sent a repairman out asap, only because they tried to say it would take 1 week, I said that was unacceptable - he came the next day, only to tell me that he needed a part, came back 1 week later. My husband called me and told me the dishwasher could not be fixed and that it would need to be replaced. One week went by, I called the customer service number, on hold for 40 minutes. I was told the new dishwasher request had been denied. It took hours to get the supervisor Richard to call me back. He said he did not know why it had been denied, though I was told he was the person who denied it and he said that he would order me a new dishwasher, that he was a consumer and understood how things went wrong in this day and age. A few days later I heard from the appliance store where I bought the dishwasher and was told it would take 1-2 weeks. It has now been over 2 weeks, so I called this morning, on hold for 40 minutes, spoke w/ Cindy. She said I would be updated today. I called Richard 2 days prior and left him a message the next day too, never returned my call. Today he called me, I missed his call, emailed me he was in meetings and unreachable. Did not hear from Fisher Paykel, so I called the appliance store. They told me Fisher Paykel said the dishwasher was sent to be there on July 23. Today is July 28, and it is not there.We have a problem, not like Fisher Paykel has noticed. I called Fisher Paykel around 4pm, got through immediately, spoke w/ Cindy. She said that I was not speaking to her in a nice way. I explained how frustrating it has been dealing w/ her company and nobody follows through. She said she was going to follow up w/ Richard and get back to me. Never heard from her. This is has been a horrible experience - I have wasted countless hours on this issue. I am still without a dishwasher and am shocked at the horrible customer service. This is a very expensive appliance. I expected so much more. This is the 3rd dishwasher in 17years, all Fisher Paykel dishwashers that I have replaced. I should have learned my lesson.

I chose Fisher & Paykel because of the drawer dishwasher back then. The model was very good. Its better than others. I particularly like the drawer feature.

My dishwasher broke today and I called for service. They had the audacity to give me a date for July 18th. What kind of customer service is that. I would recommend stay away from buying as service sucks once you buy their product and not many people service their products. Buyer Beware.

We bought the Fisher Paykel dryer at Lowes after being told it was one of the best dryers on the market. Soon after, we had problems with the way it dried (not drying many loads) the control panel cracking and breaking and we couldnt even turn it on. Now it is making the squeaking noise which is probably the bearing. It is now out of warranty and to fix it I could invest in a better dryer than have to pay to have it fixed every year. The technician keeps saying to us as, “Well, that it is the vent, etc.” I had other dryers using the same vent for more than 20 years and they worked just fine until they were older than 10 years. It is not the vent.

The last ones I had were the Whirlpool front loaders. I didn’t like them. I’ll never buy a front loader again. We bought from a little appliance store here in Benton. At first, we bought a Speed Queen and it pumped up the water so fast that my pipes wouldn’t take it and it flooded my laundry room every time I would wash. So I called them back and they said they had one that the pump didn’t pump that hard. And we went and traded. They were brand new. I had it about four days and got these which I love. They work great! The experience with Fisher & Paykel went real well. I love it and have already recommended it. My daughter wants one. She likes the fact that the tub is all sealed up in there. Her husband is in construction and he forgets to get nails and things out of his pockets and it just messes all up down underneath hers. But this one is all sealed so nothing can get down underneath there.

I had a Fisher Paykel technician booked to fix our dishwasher. Once again had to take half a day off work to ensure we dont miss the call. For the second time in a row I get a text message to say, The technician is on their way and you can track their process, followed by an email 2 min later saying, Technician called and no one was home. The customer service supposedly cant get in touch with the technician and next available appointment is not for another 2 weeks. Our dishwasher has now been broken down for more than 2 months. I would never buy Fisher Paykel product again.

I like the Fisher & Paykel two drawer dishwasher. Unfortunately the top drawer computer board has never worked since the day it was installed - it wont shut off. We talked to them and originally they were going to send somebody but then they said it was out of warranty. We had bought it but didnt install it until a year after. It stayed in the crate as we were renovating the house. Were still in the process of getting something done. Id hate to buy a whole new computer board for something that didnt work since the day it was installed. The bottom drawer works fine so it has nothing to do with the installation or electricity. It has good design but not the best quality.

Dcs366 Propane Gas 36 range - Range arrived with a faulty broiler ignition. It took almost two months and three service calls to correct the situation. However, the customer service technician and the customer service representative at the dealership were excellent in their response to the situation. Although the problem has been resolved, I remain anxious about the stove making through its warranty period because of this experience...... something I shouldnt have to feel for something in this price range. The other disappointment I have is the design and material used in manufacturing the drip pan beneath the burner grates. They are made of a textured type of metal that encourages brown spots and discoloration that is extremely tedious to maintain. Other than that, the stoves features of low simmer and high BTUs, and accurate oven performance help compensate for one of the above issues.

When an appliance fails, I always believe that the best service you will get will be from the manufacturer. Hence my dish drawer started to make a troubling buzz. I booked a service online with Fisher Paykel, the manufacturer. I received an email that allowed me to track my service. I had booked a service for between 12 and 5pm and the initial time came though as 12-1pm. Immediately this isnt great as its slap bang in the middle of the day, but I requested it so I just reworked my day. Around 10am I got an update that said between 2pm and 3pm. OK, excellent I could now work out what I needed to do around this.At 2.38 its still saying between 2pm and 3pm and then I got a call from the engineer, telling me he has 4 jobs in front of me and wont be here until 5.30pm. Seriously? I called customer service and clearly they say that the app is only giving me a guide time, but why not update it? If the engineer knew his status was 5.30 at 2.38pm, it wasnt between 2-3pm at 1.59pm, was it?I then pointed out that beside this, the engineer would miss my time slot anyway, as 5.30pm is not between 12-5pm. They then offered to reschedule me, but heres where the damage really is. Fisher Paykel I NO LONGER TRUST YOU. Why would I put myself at the mercy of your poor customer service and time keeping again? Why would I allow you to disrespect my day so much by not telling me or keeping me up to date on the time of arrival. As I pointed out, the supermarket can tell me to the minute when they will deliver and they generally get it right. I will always trust them. This is the battle for customer service. Its about trust and Fisher Paykel, YOU FAILED ME. I do not want to deal with companies I cannot trust. Its up to you if you use their service.

Looks great - love the look in the kitchen. Washes the dishes ok but have to make sure nothing blocks the washing arm which is sometimes hard to know until you open the door at the end of the cycle. Biggest complaint is that the machine is SO loud. I am so disappointed that I purchased the unit and would love to replace with a quieter model.

The Ecosmart FP Washer was recommended by a designer friend of mine who loved these washers and said she had recommended this to several of her clients. It had a belt driven motor, was low maintenance and easy to repair. So I bought mine in 10/2009. It has worked great for 3 years and btw just last week, I recommended it to a friend because I loved it so much! Anyway, a few days ago I noticed a leak had developed so I had the repairman come out. He said it needed a new part called an Electronic Pump Assembly or a Kit Repair and Fuse at the price of $343.45 with labor at $220 and tax at $29.96 totaling $592.41 (oh, and service fee of $49.95 just to tell me this). What?! I said, That is almost the price of a new washer? He said, Yes, I see this pump go out a lot on these washers but the new part has been improved and should last about 10 years. But darn it, I shouldnt have to pay the cost of a new machine just to get that defective part replaced. I am so disappointed and frustrated because I actually like this unit. Im not sure if I want to risk purchasing another FP Washer (what if it still has that defective part?). It only lasted 3 years!

The Fisher Paykel refrigerator model E522B is made with junk plastic parts that continue to break, and we are not rough on our appliances, as we are senior citizens, and previously owned a Frigidaire refrigerator, that lasted us over 25 years without one repair. However, in one year this Fisher Paykel refrigerator has had the following parts replaced: the rear caster wheels (broken on delivery), the plastic cover on the freezer door (broken when replacing the stripped freezer door handle), the plastic door closer under the door hinge has broken twice now, and a foam insulation kit was installed to help reduce the popping noises from the compressor. F&P customer service takes its good old time in responding to online inquiries about their products, and makes you jump through hoops, before they respond. They dont believe you, even after you register the product online with them, and inform them of how many times the unit was serviced as they still ask for proof (now want photos and receipts), when something breaks. Dont they have a computer system that logs the reimbursements they have made to service repair companies on their products? This will be our last purchase of New Zealand made junk as they seem to have no pride with craftsmanship!

My other choice would have been KitchenAid but I think they quit making these double drawer dishwashers that I got. The old dishwasher had stopped working. The unit I replaced was real cheap... It’s no comparison. But I don’t get to use this one - my tenant uses it but he’s not complaining about it. And I’ve asked him a couple of times, “How is it working?” And he says it’s good. I’m the one who purchased it and searched it out and make sure I’m making the right decision. The rep was very knowledgeable and answered my questions

5 weeks to replace a thermostat on a new $3000 oven. When raising the issue with F/P customer service I was told by a rather rude person that if the proposed time doesnt suit them Then they would schedule the repair for an even later date. Simply not good enough. Call center staff made it clear they were not interested in dealing with me as an individual just a number. Never again.

Refrigerator model #E522BLX - I bought this fridge 4 years ago from SEARS Canada because my 35 year old never repaired Amana fridge suddenly broke down. I had a problem finding a fridge that would fit in the space built around the Amana and wasnt in a position to renovate the kitchen to accommodate a new fridge. I didnt know anything about the Fisher Paykel brand, and unfortunately, relied on the Sears appliance specialists knowledge and honesty.I was advised that the fridge had a very good 5 year warranty and excellent customer service and Sears would also stand behind the brand should anything go wrong. I bought it because it was the only fridge, at the time, that could fit in the space and I paid about $2,000 for it. Well 2 months ago the fridge started to make a noise that sounded similar to the noise I heard when my Amana fridge broke down. That was related to a compressor problem. The noise has steadily worsened and its driving me up a wall.I found out from Sears Canada that they no longer carry the Fisher Paykel brand (I wonder why) and therefore cant provide me with any service. When I contacted the FP customer service # I was directed to someone in New Zealand and I quickly concluded that their so called excellent customer service was totally false. I further learned that the fridge I bought has been discontinued (I wonder why). The extent of their assistance was to provide me with service repair contacts in the U.S. Anyone I contacted in Toronto is unwilling to service the model. It is now Christmas and I am now out of a fridge and $2000. FP doesnt give a damn. Although they did not outwardly admit it but I think they knew that there was an embedded defect with their fridge and therefore discontinued it without advising customers like me.There should have been a recall notice and offer to replace the model or at least make some effort to repair problems without costing the customer big bucks and aggravation. Do not ever buy anything manufactured by Fisher Paykel. And dont buy any appliance from Sears. Their appliance specialists are not specialists and are trained only to make a sale at the customers risk. They will not ensure that: your satisfaction continues long after your initial purchase. This is the statement that they include in their brochure.

Warning! We purchased this Fisher and Paykel top loading dryer in 2007. It has worked okay until now. I have not used the dryer in 4 days. Today, I found the dryer hot - very very hot. All the indicator lights were off. The outside of the heating element inside the drum was so hot to the touch it almost burned me. The exterior of the dryer was very very very hot particularly on the backside of the heating element. Fisher and Paykel offered to send a technician at my expense. I wont pay for their safety problem. Junk. Unsafe junk.

Our service technician came this morning and the washer is fixed. No parts needed! Apparently, a couple of tub support/positioning springs came undone during a spin cycle when a load unbalanced. A Fisher Paykel customer service manager called and spoke with my wife. My wife still loves her washer and dryer and was favorably impressed by the service manager call. So, my complaint is resolved. Thank you.

I bought a FP washer and dryer. The washer had a valve go bad after a few years leaking water and costing me a lot to fix it. The dryer opened during a cycle and spit my clothes out on the motor a little over 3 years old. I was told the repairman never had one apart and did not go to FP repair school. That means I would have to pay him to practice on my dryer. I also thought I was buying a unit that would last for several years. I am waiting to hear from FP and the store I bought it from if there is some type of compensation. I am very disappointed and would talk to anyone concerning my experience, even FP if they would listen.

This is the third refrigerator weve had in about two months. We had to get rid of two KitchenAids that were totally defective. We picked Fisher Paykel, and love it - the design, the ice maker, the water through the door. The only thing is, depending on the glasses that we use for the water, sometimes it piddles a little bit down the refrigerator. But I like the inside. I like the freezer. Were gonna be moving and were gonna buy another Fisher Paykel appliance.

This was my official complaint to Fisher and Paykel. I bought your product (washer and dryer) from Lowes 4 years ago. I spent roughly $1600-$1700. The product ran pretty well, and I enjoyed them for most part until our dryer stopped heating. I assumed it was the heating element, so I called around to see if I could have some service it. No one other than A&E Appliance Company services it. Every appliance service company said they used to service it, but could not get info and parts for them so they stopped. A&E sent someone out here for the service. He had no idea how to work on it. He spent 2 hours trying to open the dryer and had to have someone on the phone the whole time to tell him what to do. He finally determined it was the heating element at 8:00 at night. He said he would order the part and schedule a follow up appointment. I waited a week; no call from them. I called them up and asked what the deal was. They had no record of my previous appointment and said no one had ordered the part or made another appointment. I asked if they could give me the servicemans number. They said they did not have their numbers. I asked if they could get in touch with them and they said they would page them to call me. Three days later, no call. I called back and they said they would page them again. Three days later, no call. I said the heck with it and searched for the part myself. I found it, installed it but now there seems to be an electrical problem. I used my meter reader to find where the power failure was at. I thought I found the part that was needed. I went and bought another part, installed it and still it doesnt work. At that point we were a month in and I was $300 down. I was at the point where I was going to buy another dryer and sink the Fisher and Paykel dryer in the closest pond. I called 1 888 936 7872 and explained to them the situation and asked if Fisher and Paykel could make any suggestions before I sunk this piece of junk. They asked for me to call A&E again. I explained that I could not get anyone to come out here and that if I did, I would have to pay at least another $300-$400 for diagnostics, parts and labor. I only paid about $800 for it so that was out of the question. The representative then told me that she would open a file for me and F&P would make sure A&E came out and fixed it at no charge to us. For this I said, that would be great service and show the consumer that F&P was committed to service. We opened a file #** and they said they would call A&E to ensure someone came out to service me ASAP (at no charge). A&E calls me 2 days later and says we will be out there this morning to take a look at it, but I would be charged. I explained that F&P was to handle the charges. They said no. The service request mentioned nothing of that. They asked me to call F&P and sort it out so now I have to be acting as liaison between A&E and F&P. I called F&P again and I had to explain the whole situation again. This time the rep tells me they can probably waive the diagnostic fee but thats it. I said no, forget it, Ill go buy a dependable brand. She said she would contact Michael, who was the person that had authorized the request before, and she said she would call me later that day to let me know what she found out. Two days later, no call. I called A&E and asked if F&P has contacted them; nope! I call F&P again and asked for the status of my request. They say, Oh, no one submitted that request. At this point, I have had enough of playing liaison and being a sucker. I just went to Sears, bought a Maytag and have an $800 F&P dryer sitting in my laundry room that I am about to sink into a pond. I have NEVER in my life experienced such incompetence from two companies. I promise you I will never buy any F&P product ever again, and I have already begun spreading the word to my friends and whoever will listen. If you would like to get in contact with me, you can visit my new Facebook page. Dont ever buy a Fisher and Paykel appliance. I and many others are sick and tired of the lack of service this company provides. Your company’s service, along with A&E’s, is horrible!

We bought a Fisher and Paykel washer in May last year. After 6 months we realized that washer never used hot water. It was washing the clothes always in cold water. When contacting the company they referred us to a local repair company. The technician came in today and diagnosed that the problem was with electronic module and electronic water valves. It will take 4-12 weeks for the parts to arrive. Are they using the boat to ship the parts from China? Perhaps someone should whisper to Fisher & Paykel: Federal Express. They need to improve the quality of their products. I will stay away from any Fisher & Paykel products.

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.

My F&P oven was new when I purchased my apartment in 2017. A year later, I experienced problems with the interior lights and the glass ceiling that protected the roasting elements. F&P directed me to their authorized repair company in South Florida, Appliance Service Group, Inc. of Pembroke Pines, FL. I paid them over $800 in advance on Feb. 1, 2019 (they told me that the warranty was for only 1 year, when it is 2 years but F&P finally agreed to honor the warranty after I contacted them). However, my oven still has not been fixed as of April 17, 2019 - a 2 1/2 month delay. ASG has told me several lies about the delay....a part is on backorder, the wrong part was ordered, the part had to come from NZ, etc. I have been promised on several occasions that it would be repaired within 5 to 7 business days. It hasnt and for over 2 1/2 months I have been without the use of my oven. F&P and its authorized service agents are not to be trusted.

After several attempts to repair my dishwasher, the cause of the problem was found. The circuit board was bad. The board has been replaced three times and each replacement board has gone bad in a short period of time.

I spent over $1200. trying to repair a Fisher Paykel refrigerator and they finally said there was a short in the foam box and it cannot be repaired. The company said they will offer a $932.67 credit towards the purchase of a new FP refrigerator. I told the female representative that the local dealer I use had one in stock and I could get it immediately. She said that would be ok and they can reach out and get reimbursed. Once the refrigerator was bought, Fisher Paykel now says they cannot offer the credit as it was bought by a dealer! This company has lied and treated me so poorly after all I have been through that I would seriously consider using another company when buying appliances.

I bought a Fisher and Paykel refrigerator. It was one of the few fridges that had the right size dimensions to fit in my kitchen. In terms of performance, there are some good things about it and there are some things I’ve been disappointed about it. I like the quality of the shelving, that it’s glass and that there’s metal on the doors. The fan inside the refrigerator is a little loud, that’s one of my complaints. The other complaint is that it doesn’t make very much place and I wish the freezer was a little larger. It’s kind of funny, sort of V shaped. Because of that, it doesnt hold as much as it could than if it was more like a traditional square shape. This F&P refrigerator did not meet my expectations considering the price.

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. Its going in the trash!

After numerous phone calls hours on the line and a month I still havent got my fridge fixed by Fisher & Paykel. The customer service is abysmal. Rude customer service officers. There is no complaints department and escalating your issue to a supervisor goes nowhere with no phone call ever answered. Do not buy products from Fisher & Paykel especially Haier fridges. They are just cheap and breakdown and you will never get them fixed because the customer service team does not care one bit. I even had a customer service representative call me dude on the phone and told me to calm down. Avoid at all cost.

I was separating the grounds and neutrals on my service panel when I got shocked by one of the ground wires. I traced the ground to the incoming cable and found the breaker that fed it. I turned the breaker off and looked for the outlet that has dead. It turned out to be the washer outlet. I then made a two wire cable to test the ground. I have pictures of the test procedure. I have owned three Fisher Paykel washers over the past 10 years and have them still. I then tested all three and found all to have this VAC on the ground. I have some pictures to verify the serial numbers and test on each.

I liked the glass shelves and the look and feel of the Fisher & Paykel ref and it was the right fit. Refrigeration is good, but the freezer is terrible from the minute we started using it. My husband was quite upset. The ice maker at first didnt make ice. Now, it makes ice, but its all clumped together. I called Fisher & Paykel customer service two times and couldnt get a straight answer so we gave up on it. We bought a second refrigerator, but we still have the Fisher & Paykel. They need better customer service.

This is a continung saga from my earlier complaint.OK, so I called in the service repair person recommended to my by F&P Customer Service. Now mind you I had absolutely no choice in the matter because, F&P would not allow me to talk to their service personnel unless I was an official appliance repair organization sanctioned by them. The dilemma is as follows: The washing machine was 4 years old and stopped in the middle of a wash cycle. The display panel was dead so I could not read any codes. I Call F&P for advise on how to diagnose the problem. They refused to let me talk to their service personnel. My background is 30 year in computer a EE degree and of those 30 years I spent 4 years fixing large mainframes. So I know a little about electronics, control board, electricity, motors etc. This did not matter to F&P, ok fair enough but why refuse me the option to solve my own problem at my own risk.In addition a new machine would cost me about $550. Now the price tag I was looking at to fix the machine was about $300 to $400 for parts and if you add in a repair person: $100 for diagnosis and then another $250 for labor your talking $700 tops for parts and labor on a machine that lasted only 4 years and cost me approx $500. If I could eliminate the middle man then I could get away with $200 to $300 parts only. Because F&P service would not talk to me I would have to eat the cost for both parts which I speculated could be the problem. They would consider both part and not be restock able. Oh if they had just talked to me.Cutting to the quick the repair person confirmed that the motor control board was bad and, now heres the gem, I also have a burned out pump. To diagnose the pump problem the repair person called F&P service and they instructed him to ohm out the pump. Now I could have done that. So the end result was I was looking at $280 for part and, $250 for labor. On top of that the repair person also offered to buy the machine if I decided to junk it and, buy a new one. So now let me ask you, is there a problem with his scenario.So I called F&P parts and they are shipping me the parts for a grand total of $210 and that includes, shipping. But, there still remains a problem. If I install the part I void the part warranty and if I have the repair person do this then it cost me $250 maybe more because now they loose the part markup.So my position is as follows should I pursue a legal option. F&P recommended the service person I called and had them come is for a cost to me of $100. He diagnosed the problem to be the motor control board and the pump, the latter being assisted by F&P service. If I install both parts, pump then motor control, dont want the pump blowing the motor control again and, the machine does not work, I will conclude the repair person did not meet their obligation and, either I will request a refund for poor service (i.e. I will chase them down using the AGs office first then, take them to small claims) or ask them to further diagnose the issue at no charge. Count on it I will be there when they come in. I know my way around electronics.As for F&P they need to think further about how to deal with product repair. Their customers are being fleeced and F&P is complicate. Now heres a bonus. The repair man told me that the reason the pump went bad, which burned out my motor control board, hmmmm, was because, I used liquid detergent. Yes folks take a look at your grocers shelves and tell me what sort of detergent is being promoted? Thats right, liquid. Appears that liquid detergent breaks down the motor seals.The repair person recommended we use powder. My wife had to search hard to find a powdered detergent.So folk your washer is doomed from day one. Now I dont make these machines but I was wondering if there could be a class action suit in here.Oh and by the way those dryer sheets you put in to make your clothes smell good. Well they can coat your dryer and start a fire and if you have small children well those same sheets will remove the fire retardant material from their clothes.

You can feel comfortable setting the temperature, spin cycle, etc. according to the booklet that comes with it and you have TONS of sensors that determine if anything unusual is being laundered. If so, the units automatically reset to take care of things. Both the washer & dryer open on top. These are manufactured in Sweden. While a little pricey, they last without any service calls for a very long time and are extremely reliable. The dryer filter is super easy to remove and clean, so it’s no trouble to clean after each load.

18 YO oven has a broken door hinge, which we had repaired almost five years ago. It is broken again. Part is now discontinued. Oven was several thousand dollars. F&P includes being sustainably minded in its brand vision. Their online chat was full for days, through Messenger they have said oven has served good time. I agree its an older appliance, but their response was a giant turn-off. The first appliance repair person said the hinge is a known problem. Discontinuing production of a part thats a known problem is not being sustainably-minded.

I purchased an AquaSmart washer and AeroSmart dryer by Fisher Paykel about 8 years ago. Out of the box the dryer had issues with the lid rubbing the drum. I called for service from a list of repairmen given to me by FP. Not a single person EVER called me back despite repeated calls and messages. I guess this might have been my first clue that even the repair guys wanted nothing to do with these machines. Finally, my husband shimmed the lid with a screw and this seemed to take care of the issue. Recently a bearing went out and prior to that the heat sensor.This week the washer has water dripping into it which from what I have read has something to do with the valve inlet and is about a $200 fix, if we DIY. I have had scum, I think is the term, on my clothes despite running the cleaning cycle every other month and rigidly measuring my detergent. Needless to say I am currently washer shopping. My husband has threatened to drag the washer behind his truck until its destroyed. He absolutely refuses to put another cent into either of these lemons.

I ran into it going online and looking for a counter depth refrigerator and thats when I ran into Fisher & Paykel. I chose them primarily because they were the only one that actually had the depth that I wanted. Other people called em counter depth refrigerators but they really werent. I have the 17 cubic foot refrigerator with the ice drawer at the bottom and two doors at the front. We pretty much like everything about it. My favorite thing about it was that it only sticks out four inches past the counter and it performs as well if not better, I would say. The only problem Ive had is with the sliding drawer. Its come off the track a couple times. The service people have been able to get it back on and I think I know how to do it myself now.

We are very pleased with our dish drawer now following the very quick and efficient replacement of an element by F&P Technicians after we advised After Sales Service.

On 10-3-09 we purchased the FP HE model #WL37126KW2, serial #NYU790706. In October 2012 we noticed dark dirty streaks on our clothes. Some clothing never did come clean. Dark clothes appear to have white streaks like large amounts of soap havent been removed. Ive tried different detergents and numerous cleaning cycles. Thank the dear Lord we purchased the extended warranty! Since October 2012 weve had 7 repairmen and 3 parts replaced. The last repair was on Wednesday, 4-17-13. The 2nd load of clothing came out exactly like it did the very first time in October. Are you kidding me!Now another repairman on 4-26-13 and then Im assuming another part. I have no idea what part hasnt been replaced! After 4 new replacement parts and still having the problems, we will get a gift certificate from Lowes for a replacement. You can bet it wont be FP! Ive spoken to FP directly, Lowes and the warranty company numerous times. I am totally fed up with this whole situation. I will never buy another FP. No good reviews will come from my mouth for FP!

I had just purchased a brand new F&P dish drawer from a local PC Richards store. No less than 3 days, I needed to call for service. I spent quite a bit of money on this unit and was excited to finally be able to experience all of the features this dish drawer had to offer the consumer. Its so sad to say that I was let down by the company. When I called F&P Customer Service line, I had to wait on hold for almost 30 minutes to finally talk to someone. They seemed like it was all my fault which made me even more angrier. Nevertheless, PC Service came and it still is not working 100%. I will probably try and return it and go with a better known brand. I wouldnt recommend this brand to anyone looking for reliable dishwasher.

Fisher Paykel Refridgerator Display Board dead after one year. Program board dead after three years. Poor quality product and poor quality service network in Canada. This product should not be sold in Canada, one month and counting to fix the fridge. I would never purchase anything from this company again.

I liked the drawer dishwasher design of Fisher & Paykel. Its my first purchase with them and so far, it works for me.

Drawer dishwasher double works very good. Holds a lot for it size. Very reliable. Working non stop for 11 years without any problem. Very efficient and economical. Very quiet you wouldn’t know it’s working.

We have a Fisher Paykel DW 60chpx1 dishwasher that broke down on February 10th. It took two weeks to come out. Then they didnt have the right part. Two weeks later they came out again and said it was unfixable. We were promised a replacement that would arrive March 23rd. Never came. Promised 11th April. Never came. Promised 28th April. Who knows. We are without a dishwasher now since February 10th. Just getting promises and lies. This is just not good enough.

GWL15 quit first. I replaced the pump, the dryer died next. I fixed the drum. Next the washer quit again. This is the third time the washer quits. I disassembled it and am selling the parts to you, the ones who think youre going to get your moneys worth by repairing these pieces of **. You just might because Im selling pretty cheap. When the dryer quits again, youre going to see those parts on eBay also. I bought a Maytag this time. Well see.

My washer is 3 year and 6 months old. The cost was $599 have put $356 into it. Now it wont hold water, floods the room. Called the company in New Zealand. They said they cant judge how I treat the washer. We are retires and there is only the 2 of us. How much can we have? The customer service said it will cost upward of $300 to fix it. When I heard from our local repair man, he said it was the seal and to junk it. It would cost about $80 to repair. A friend who does repairs said it was the seal and maybe the pump but that we should trash it.

I had a Maytag that I had been suffering through with for two years and hated it unbelievably and I did not want one of those front loader machines because of all the mold and whatever issues with the door, and I have to worry about leaving the door open and cleaning the door, cleaning the machine and all that stuff for I got the Maytag and oh my God! I felt like it did a terrible job. I dont like my washing machine being locked for a big long period of time that I cant get into it and I have to sit there and wait and wait. It was horrible. I only used it on one cycle and that was the cycle that filled it all the way up because it didnt do a good job the rest of the time. Finally, I just had enough and I started researching, which I had researched when I bought that one too. But I started researching and really reading a ton of consumer information out there on the internet. I noticed that some other people have had the same problem I had and they bought this Fisher & Paykel. My husband knew I was looking for one and he came up with the same one. I said, Well, I dont know. I guess Ill try it. Well order it from Sears. I paid 200 and some dollars just to have it brought to me. But it was supposed to be new in the box so I ordered it from their outlet. Ever since I have gotten it, the minute you pushed for it to unlock, it stops immediately and its unlocked. And so, thats not an issue for me at all. It doesnt finish its cycle and then unlock. I truly love it. And I choose my own level that its going to be at. You can do that or you can let it do its own thing. I checked it a couple of times when Ive let it do its own thing and it seems just to fill it to where it should. But Im kind of old school so I like to choose my own water level. Also, sometimes Ill wash a load and do a little bit of a bleach in it, and then I want to rewash the whole thing. Once that water spins out of there, I can push it forward to be done with the cycle and start it over again, and that works. The other one did not work - I had to let it complete and for being so energy efficient it used so much energy you just cant even believe. This one, you still get to tell it what to do, you are in charge of it, and it does an excellent job.

I bought two appliances from Fisher Paykel - a double wall oven, $4K, and a range top $2K. I had decided to buy another brand, but was told in the store, that Fisher Paykel was offering a $600 rebate, for buying two appliances. A wall oven, Plus a cook top, or washer, etc. So I bit that carrot, and paid more for the Fisher Paykel, than I would have for the Kitchen Aid or the Wolf cooktop.I have had to spend so much time to try to receive this rebate. Probably 20 emails, several phone calls, numerous submissions of the claim form. There was some problem with it, every time. In the end, they said, I didnt qualify: because this is for a Wall oven, and cooktop. You purchased a Range Cooktop. Its still the same, it has 6 burners, and the range top style is actually more expensive than the basic cooktop. Its just rubbish, that they dont honor these rebates. I have tried to submit over and over, and it has been so frustrating. I have no idea if the appliances work well or not. But the rebate process does not. Dont fall for that.

We purchased a full set of 4 appliances along with extended warranties for a kitchen renovation in 2016. After 5 years, when warranties had expired, only the refrigerator remains in good working order and we love it. The dishwasher never did a very good cleaning job and we had it serviced. (Do NOT purchase the 2 drawer model!) The microwave oven stopped without any warning because the main PCB and line conditioner needed replacement. The interlock assembly on the door also had a fair amount of play in it. Then the induction range slowed down to only 2 working elements until the inverter board completely stopped rendering the cooktop completely unusable. The replacement piece cost was $1800 pre-tax and installation with a 30 DAY warranty! The oven cavity has turned off during use a couple of times which I consider a warning. Fisher and Paykel was unresponsive to communication so I will never purchase or recommend their product in the future.

Now as you are now aware, the initial report was due to the fridge freezer over icing around the fan area on the rear panel. In memory all that was fixed was the rear panel. The fan cover/vent was not even replaced and was left without one. I dont believe anything was done about the over icing of the back fan area. Then in late September 15 my customer reports the freezer is still defrosting intermittently throughout the many months, but only occasionally.So in September your serviceman visits and says its the door hinge/latch not closing properly causing the light to come on and thus defrosting the freezer. So he fixes it, then the problem continues. So then he orders new hinge latch parts and replaces it and the problem continues. Meanwhile the month and another month has gone by where my customer has a freezer which is defrosting all her food. Food is expensive and she has 6 children and is pregnant. So by now I have spoken to management in your service department a several times to discuss a fast solution. To be informed nothing can be done except send another service man out to fix it.I requested a different serviceman as he has not been able to fix the problem, always stating it is the door hinge/latch. I think he has been there 5 times now. Your management team advises me the serviceman is the person who decides if the fridge can be fixed or not. If he states it cant then the item will be replaced or refunded. (The technician states he is not allowed to report it cant be fixed. He HAS to fix it!!!) So now we are in December the heat is coming in, xmas food needs cooling and the fridge is not keeping the food cold enough either.The lady is pregnant and concerned she may get sick from food/dairy that is not being cooled effectively. So last week I asked management to send another technician. They said this was not possible but they will instruct the technician to ring the service team to discuss the fridge while he was there, to insure the fridge was assessed correctly. To ensure this was going to happen I, the manager of the appliance rental company, attended todays visit to hopefully finalise this ongoing saga. The technician immediately commented on the hinge/latch again.I reported to him that the new parts he replaced did not fix the freezer door coming ajar when the fridge door closed, because I myself checked the problem the very evening he fixed it. And the problem was not any better. I advised of him having to ring the service team while we were all present. He said he had no instruction to do so. But he did, which was a waste of time because your phone service consistently takes close to an hour to speak to someone. I know because I have had to ring this department many times now.So I communicated I dont believe the door is the initial issue. It may be now as it has been tampered with a few times to fix it. Much to his frustration he started to investigate into the freezer. Oh he reports the fan has been intermittently turning off/ not working, therefore this would defrost the fridge slightly and intermittently. I looked in and the fan area, behind the rear panel was solidly blocked with ice, preventing the fan to turn even if it did work intermittently. He says thats ok we will just order all these parts and replace them in a few weeks.When the fan was reported faulty/broken I believe this was the cause of the very first problem back in October 14 and explains why the freezer has been intermittently defrosting. Your technician said it himself. MEANWHILE the lady is losing all her food (which is expensive), the heat is upon us and christmas is here. AND WE ARE STILL WAITING for a fridge to be working. The lady also wants to be reimbursed for food expenses as her patience has also run out. Initially I wanted the fridge replaced. Now after months of ineffective service, I am expecting a refund as it would be bad business to purchase/rent any of Fisher and Paykel appliances simply due to your warranty service procedures.So what to do now? As it is now heading into the 4th month and I think the 5th visit to fix this fridge, and it is still not fixed, I have no more patience. I will not be ringing anymore to be told all you can do is send the technician out again, to assess and fix it. This seems to be the solution even when the fridge is not being fixed. Please consider this email as a formal complaint to be forwarded to the relevant department. Please also be informed I will be sending this email to Consumer Affairs and providing feedback on Fisher and Paykels Facebook on the very poor warranty service provided by your team.I have been continually bumped to alternative team members whom contradict what can be done about FIXING this fridge. I am an appliance rental company whom purchases a lot of appliances. Under no circumstances will I purchase another appliance manufactured by Fisher & Paykel. I will also be informing the 110 franchisees of the ineffective warranty service your company provides. In our business warranty work costs us time, money and sales!

Dont buy Fisher Paykel Appliances! This is our less than 5 year old dryer after: less than 1 yr New main module; 2. Year 2 another main Module; 3. Part way through 2nd year, Fisher Paykel said dryer had to go to authorized repair facility (closest St Johns and they would not come here to service). So we took it in (diagnosis was loose connection); 4. 3rd year quit again (back to St Johns for service Loose Wire). Ran for a couple months and quit again. During all this time we had been communicating with Fisher Paykel Corporate. Last call in the year 3, Fisher Paykel said dryer was too old and would not handle any more repairs. Not putting any more time or money into this piece of crap! DONT BUY FISHER PAYKEL. Please pass it on!

I am seeing a recurring theme about the drain pump failures. In my case, the drain pump has now failed 2 times on my GWL11US washer. The first one was leaking all over the floor. After purchasing the second, it was better but still, the floor would get wet under the washer. Not to mention, it took about a month to get a replacement (backorder). I purchased a plastic pan to place under the washer to keep this appliance from ruining my floor. The other day, the windings on the pump motor shorted out, stunk up the whole house and the motor control board just shut down in the middle of the wash.In my opinion, both of these F&P appliances are the poorest excuse for a washer/dryer I have ever seen. The plastic lid on the washer has cracked and the overlays for the operational buttons (keyboard) have many cracks around them also. Had the design engineers put some thought into the control board, they could have planned in some short circuit protection for the control module, so it could survive a shorted load of the pump motor. Or was it planned that way to make more money? This is the first and last F&P product I will ever buy.

We purchased all new appliances in the spring of 2011 for a newly remodeled home. FISHER PAYKEL washer started to malfunction in the same fashion described by hundreds of people on this site and others like it. Long story short most recent service call tech concluded that several parts were required to repair washer. With the $100 service calls factored in the repair cost exceeds the $1000 cost of the unit.

We built a new house and purchased all new appliances Feb 2007. New fisher paykel washer GLW15 - loved it at first. Their repair service is done by Howie **. I had them repair the Uline wine cooler and after a year of them ordering parts and trying this and that, I would not have them come back to my house for the washer. I used a respected appliance repair person used for years on my apt building. June 2009 replaced drain pump, August 2010 replaced drain pump. February 2011 replaced drain pump, June 21, 2011 drain pump is fine, circuit board is shot. One on order - it is now August 17 - still no circuit board and no idea when it is coming. I have no had to pay for laundry to be done for 8 weeks.

We bought a new Fisher & Paykel washer and dryer at least five years ago. When we went and looked to buy a new washer and dryer, they had a F&P set sitting there. They were quite a bit more expensive than a lot of the other ones there at the time. I looked at them, read a little bit about them and liked what I read about them and they did seem to do as well as they said. The clothes would come out of the washing machine with a lot less water still in them than I was used to from other washing machines and it would really spin the water out well which meant less drying time. You can set it on automatic and it would decide how much water it needed.Were still using the washing machine, and it still does an excellent job. The only problem weve had with it is I have had to replace the agitator two times because the clothes would get caught under the agitator blade. And if the kids were getting the clothes out and not paying attention they would break the agitator blade. Also the dryer some time ago started to have a loud squeaking noise, and I looked up what it was. There were some parts I could have purchased for less than $200 and it didnt sound like that hard of a fix but we decided to go ahead and buy a new Fisher & Paykel dryer. We bought a new one within the last few months. Overall, Ive enjoyed using them.

I recently bought a Fisher and Paykel frontload dryer at Dormont Appliance store. I like how quick it is with drying and all the different cycles and options this FP dryer has. It is so reliable.

We purchased a Fisher & Paykel refrigerator and dishwasher drawers. They look good and work well and I’m happy.

We wanted to switch from a conventional dishwasher to a drawer type. We’re both getting older and decided we didn’t want to bend down to the floor anymore and so we decided we would go with this, and Fisher & Paykel essentially had a good reputation. We thought we’d try them and we’re pleased. We’ve had it since we moved into a new condominium at the end of June and it’s the Tall DishDrawer. It works very well. I am getting the cleanest, clearest glasses I’ve ever seen come out of a dishwasher. I like the way the inside of the dishwasher is set up because I like the fold down, fold up racks for the glassware which comes in very handy for various sizes. There are a number of clips for putting in very sharp long knives. As a cook, you use very long chef knives. In a regular dishwasher, you can’t really put them in. So I thought that was an excellent feature. Also the cutlery container is very nicely designed so that you can put all of your sharp steak knives point down. It is an exceptionally clean looking and clean staying dishwasher. The entire inside of the dishwasher is stainless steel. It’s really a dream to use. I recommend it to everybody.

I was excited to buy Fisher & Paykel machines. The washer is on its third lid as the plastic continues to crack. On the dryer I have replaced the plastic knob and the inside of the dryer is all cracked and peeling. I have had my water checked but these are the only appliances with a problem. Quality of plastic parts below zero. My Miele dishwasher is fine. I called F & P and the customer service rep suggested that I use harsh detergents, but I just use All detergent. No help. I will never buy another F & P product and I tell anyone who will listen of my bad experience.

I purchased a Fisher and Paykel fridge model e52213. We had issues with the ice machine not working and then the water dispenser stopped working shortly after buying the fridge. The fridge technician could not isolate the problem. We had ongoing problems with ice temperature and back light display. I sourced the issue with the fridge myself due to the smell of burning wires in the top of the door. I noticed that the wire has no second insulation and that the action of the door could wear or cut by crimping in this area.Three of the wires on our unit have been cut and the other wires are bare. I feel this could be the cause of problems for a lot of other people with this model fridge with ongoing beeping and flashing lights and no temp control. Our fridge is just out of warranty but if the wires had not rubbed or crimped, our fridge would still be operating. I feel this is a design hazard rather than a warranty issue. Our fridge is a right to left opening model. I am not sure if this would make a difference. Looking forward to your response.

Weve only used a Fisher&Paykel brand dishwasher both in our previous house and the one that we moved in to now. Theres just two of us so we dont generate a lot of dishes so F&P works out real good for us. I have recommended them to friends.

Okay, so the repairman finally came through with the list of all the parts needed for the job! Wow you wouldnt think an authorized dealer would take so long to communicate with Fisher and Paykel, but I must say, once he did the company came through and backed their product. Our ovens are set to be repaired as soon as the parts come in and without charge. I will re-post after the job is complete. But so far so good. Very impressed with customer service rep.