In 2019 we purchased a kitchen full of appliances; Cook Top, Over, Microwave, two drawer dishwasher, and large bottom draw with two top doors refrigerator/freezer. Quality issues: Microwave cover/front panel is cheap, loose, and I had to do some customization to get it to quit falling off. We like the two-drawer dishwasher, but found it constantly needs adjustments to keep the lower drawer from dragging on the floor, and almost always have to run a max clean setting or re-wash when drawers are full. Over so far is great. Cooktop is great, but the nobs squeak now after just 8 months of use. The refrigerator is our biggest issue… constantly makes excessive motor/fan noise, door/drawer trim constantly falls off, or jams up… Doors don’t align well, and don’t stay aligned.Service issues: The biggest joke ever! Tried for 8 months to get someone our here “AT MY COST even”, to give all these appliances a full re-build, inspection, and/or confirmation that they were installed/assembled correctly. CANNOT find anyone interested is servicing these units, and NO ONE at Fisher & Paykel is interested in finding me support of any kind… nor were the representatives from the appliance store I purchased the units from. Recommendation: - If considering High-End appliances buy THERMADOR, stay away from Fisher & Paykel

I purchased a Fisher Paykel built in oven model OB60SD10PX1 6 weeks ago. I spelt something on the bottom of the oven. So I started the self cleaning function. The oven over heated during this function and burnt out the motherboard safety switch and door lock. I called F&P. Their customer service representative was given a contract number for a service agent. Waited 10 days for someone to come out to have a look at the oven. Technician replaced the door lock and motherboard but the safety switch is out of stock, and will be another 2to 3 weeks delay. I have done some research on the faulty F216 - and it seems that this is a known fault with this oven. If this is the case shouldnt this oven be recalled? As I have only had this oven for 6 weeks with a known fault you would think that I would be entitled to a refund/store credit.

We bought a washer and dryer and in December 2014. We paid a total of $2132.86 for the Fisher Paykel brand. The dryer broke within one month, it needs a new blower which will take 5 1/2 weeks for the part to come in. Very disappointed and frustrated with this expensive appliance and the service is very difficult to get. Actually, the line I strung up in my basement has been drying my clothes perfectly!

I purchased a washer and dryer set on 9/17/08 with some life insurance money that was left to me by my father. The sales person stated that there was a 2-year warranty. I figured that if anything happens to a $1700 set in two years, the company/item is not any good. Well, close to that time I never received anything about maybe purchasing an extended warranty (as Sears always calls).Now on 9/27/11, my washer began to not wash. A little water began leaking from the front of the washer (underneath). I didnt think much of it as I work 60 hours a week and did not have time to call. But now the motor control in the display area is fried. And the people that Fisher Paykel recommended charged me $80 to come out (mind you, they never stated that the service call was that much) and tell me that it was gonna cost me another $485 for a $950+ washer. I thought, Um, no thanks. So I pulled apart and all I need is that part. I cannot find it anywhere other than the Fisher Paykel website and it is a $182+ rip-off! I will not purchase another Fisher Paykel item even if they are discounted to $1.

We just love our Fisher Paykel 2-drawer dishwasher. It is the Best Appliance. If you have Small Loads, use just (1) drawer. If youre having a Party & need to clean some dishes that youll need cleaned while youre cooking/serving use the other drawer -- while youre loading dirty dishes in the other. Their customer service is Outstanding - one phone call and they will fix any problems. 3 yr warranty WOW.

I bought a new Fisher & Paykel (FP) washer and dryer at Lowes in April 2007. The washer worked well until December 2009. I had the same problem many others had, discharge pump leaked and shorts out the pump, and that in turn shorts out the control board for the washer.To their credit, after I called them, FP took care of the repair of the pump and the control board in December of 2009.Trouble is, it just happened again. A year and a half later the discharge pump and the control board are out again. I called FP and was told they would not fix it again. Well, me neither. Rather than pay $400 to fix it again, I am getting a new washing machine that is not Fisher & Paykel.While shopping at one of the big box stores, I was told by one of the appliance guys that they stopped selling FP washers for a time because of guess what? pump and control board problems.

My first F&P dryer worked fine for a year and then continually tripped thermal switches. One actually has to remove a panel to reset this as it is not accessible from the outside of the dryer. F&P finally replaced this (well, I got a new dryer for the privilege of paying them $250 for the prorated use of the old dryer). I also spent another $250 re-venting the dryer because they were concerned that the venting that worked fine for my 25 year old Maytag was insufficient for their unit. Dryer #2 developed a bearing squeak--quiet at first but now is extremely loud. The tech from the company that sold me the dryer claims the bolt is frozen and the bearing cannot be replaced or at least cannot be replaced for a service call cheaper than half the price of actually replacing the dryer. Meanwhile, THAT store has ceased selling the product and no longer will work on F&P machines. The tech recommended by F&P after this told me the same thing and recommended that I save my money and buy Samsung.

I, too, was coerced by a salesperson at Lowe’s to pay a huge sum for a washer/dryer set. When delivered the dryer did not work after 3 days. I only agreed to them bringing a new dryer. The dryer does not dry well and always taking twice as long as the washer, even though I am vigilant about keeping lint traps and piping clean. Now it is making a high pitched whining sound--bearings? The washer is constantly out of balance even though it is level and on a concrete floor. It spun clothes nearly dry when new, but now I sometimes run the spin cycle a second time to remove more moisture. Thought I would read reviews before calling the repairman. I now think I might go shopping instead of throwing more money at a hopeless situation. I will never buy this brand again and long for my old Maytag set.

Overall were happy with the dishwasher. We just wished it had a dryer built in. But its beautiful and solid!

Going strong for 15 years. Lights blink to advise a problem. Count number of blinks, look it up and problem solved. In 15 years only one issue. A sock got stuck in the tubing. Detailed instructions showed how to remove it. Automatic load adjustment & water level sensor.

Drawer Dishwasher - Well of course it washes dishes and that is great. I do think the rinse cycle could be improved. On occasion the dishes come out streaked as though the final rinse didnt rinse. I have Fisher & Paykel drawer dishwashers in my home in Alaska, in my Fifth wheeler, and on our boat. So there is no doubt that I like the product, but the rinse cycle is routinely frustrating. Thank you for this opportunity to give this information.

I liked the glass shelves and the look and feel of the Fisher & Paykel ref and it was the right fit. Refrigeration is good, but the freezer is terrible from the minute we started using it. My husband was quite upset. The ice maker at first didnt make ice. Now, it makes ice, but its all clumped together. I called Fisher & Paykel customer service two times and couldnt get a straight answer so we gave up on it. We bought a second refrigerator, but we still have the Fisher & Paykel. They need better customer service.

I bought my Fisher-Paykel dishwasher in 1/09. It worked fine for a few months, but started beeping and would stop running. I contacted Fisher-Paykel and they recommended I use the dishwasher cleaner, which I did. It ran fine for a while but again started beeping. This time I contacted Jeffers-McGill in Columbia, where I bought the dishwasher. They were very unconcerned and gave me the name of a repair company. I have had 2 technicians come, neither seemed to know how to fix it, and after paying $132, I still dont have a dishwasher that is running correctly.One of the technicians indicated it had been installed wrong. I have now spent over $200 for a $1,000 machine, and still dont have a dishwasher I can depend on. In fact, the 1st dishwasher I bought from Jeffers-McGill started giving me problems after only 2 years, at which time I bought the Fisher-Paykel. I will never buy another appliance from Jeffers-McGill, nor will my family, former good customers of theirs. What do I do now? I am very upset about spending so much money on an elite appliance that is not living up to its reputation.

I purchased a brand new F&P washer and dryer. We really do like them, and we have had no problems except the dryer tumbling issue which others have had. Last year in September, the dryer made loud grinding noises and then parts fell onto the laundry in the dryer. We replaced the parts and again the parts broke off onto the laundry in the dryer. I am checking to see if F&P will pay for these parts or if there is a consumer class action out there we can join. Can anyone give us information on this subject? Thank you!

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. Its going in the trash!

I meant to write you sooner about this but kept putting it off for two yrs. now. First, I had problems with the washer and the control panel. It was fixed over and over all during the warranty phase, but when the warranty ran out, it was suggested I purchase a new one which I did. Its fine now. The Dryer on the other hand is still a problem. It first quit drying. I had it repaired to the tune of $200+. New parts had to be installed. Then it became very noisy, shaking the whole house. I have had someone out twice and here I am again, listening the the noise. Its the ball bearings, I believe. They put in new parts but its still the same thing. Can you please recommend a knowledgeable washer/dryer service out in this area? Thank you.

On December 4, 2013, I wrote a review of this gas range and expressed my concern about being abandoned by the manufacturer and left with a stove that could not be repaired. We knew our stove was out of warranty, we were just shocked that we had been told by their local repair company that it could not be repaired. In response to that post, we were contacted by the manufacturer who came to our aid and not only found the solution, but had our stove fixed without charge. So Fisher Paykel has gone beyond the call of duty here, and we certainly appreciate their reaching out to consumers of their product. Thank you.

I heard about the Fisher & Paykel two-drawer dishwashers and that’s what I wanted. It was the only one that had the two-drawer. I wanted my kitchen redone and they just put it in about a month ago but it’s not done yet, the total kitchen. So I haven’t used it. So I don’t know how it works or anything. There’s a lot of plastic stuff in it and I have a feeling it’s going to break. It’s not made as strong as an ordinary dishwasher is. I would just rate them average because I think one of the little plastic things broke when they put it in. It’s not anything that makes a big difference or anything. That’s not very good.

I bought the dryer Model E7027PICAO Aug 2013. Not happy with the front load machine, very pleased with the top load model. The lint trap is useless. Lint adheres to the door and must be removed before you take the laundry from the dryer or lint adheres to clothing. Every time the unit is unplugged or power goes off, it continues to run forever. No heat and the only way to shut it down is to turn off the breaker.

This is a continung saga from my earlier complaint.OK, so I called in the service repair person recommended to my by F&P Customer Service. Now mind you I had absolutely no choice in the matter because, F&P would not allow me to talk to their service personnel unless I was an official appliance repair organization sanctioned by them. The dilemma is as follows: The washing machine was 4 years old and stopped in the middle of a wash cycle. The display panel was dead so I could not read any codes. I Call F&P for advise on how to diagnose the problem. They refused to let me talk to their service personnel. My background is 30 year in computer a EE degree and of those 30 years I spent 4 years fixing large mainframes. So I know a little about electronics, control board, electricity, motors etc. This did not matter to F&P, ok fair enough but why refuse me the option to solve my own problem at my own risk.In addition a new machine would cost me about $550. Now the price tag I was looking at to fix the machine was about $300 to $400 for parts and if you add in a repair person: $100 for diagnosis and then another $250 for labor your talking $700 tops for parts and labor on a machine that lasted only 4 years and cost me approx $500. If I could eliminate the middle man then I could get away with $200 to $300 parts only. Because F&P service would not talk to me I would have to eat the cost for both parts which I speculated could be the problem. They would consider both part and not be restock able. Oh if they had just talked to me.Cutting to the quick the repair person confirmed that the motor control board was bad and, now heres the gem, I also have a burned out pump. To diagnose the pump problem the repair person called F&P service and they instructed him to ohm out the pump. Now I could have done that. So the end result was I was looking at $280 for part and, $250 for labor. On top of that the repair person also offered to buy the machine if I decided to junk it and, buy a new one. So now let me ask you, is there a problem with his scenario.So I called F&P parts and they are shipping me the parts for a grand total of $210 and that includes, shipping. But, there still remains a problem. If I install the part I void the part warranty and if I have the repair person do this then it cost me $250 maybe more because now they loose the part markup.So my position is as follows should I pursue a legal option. F&P recommended the service person I called and had them come is for a cost to me of $100. He diagnosed the problem to be the motor control board and the pump, the latter being assisted by F&P service. If I install both parts, pump then motor control, dont want the pump blowing the motor control again and, the machine does not work, I will conclude the repair person did not meet their obligation and, either I will request a refund for poor service (i.e. I will chase them down using the AGs office first then, take them to small claims) or ask them to further diagnose the issue at no charge. Count on it I will be there when they come in. I know my way around electronics.As for F&P they need to think further about how to deal with product repair. Their customers are being fleeced and F&P is complicate. Now heres a bonus. The repair man told me that the reason the pump went bad, which burned out my motor control board, hmmmm, was because, I used liquid detergent. Yes folks take a look at your grocers shelves and tell me what sort of detergent is being promoted? Thats right, liquid. Appears that liquid detergent breaks down the motor seals.The repair person recommended we use powder. My wife had to search hard to find a powdered detergent.So folk your washer is doomed from day one. Now I dont make these machines but I was wondering if there could be a class action suit in here.Oh and by the way those dryer sheets you put in to make your clothes smell good. Well they can coat your dryer and start a fire and if you have small children well those same sheets will remove the fire retardant material from their clothes.

A customer service representative called me to update me on the availability of the new washer model in the US. It will be available at the end of July or first of August. I dont want to wait another month but do want this new larger capacity model. The rep also called my service department to have my top loader dryer repaired. She wanted to make sure they have the correct part for the repair scheduled for Monday. Fisher & Paykel has an outstanding customer service department. I am staying with this brand and looking forward to purchasing my new washing machine the 4.2 cubic foot Aqua Smart as soon as it becomes available in the US.

I feel that it is only fair that I leave a positive review for Fisher Paykel after the two negative ones I left. After having issues with my dryer and then my washer, Lisette of Fisher Paykel has been very helpful. When the bearings on my dryer needed to be replaced, the company paid over half the cost. When the water pump on my washer broke shortly after, the company is going to pay for the pump. Their customer service is excellent. Thank you so much.

We have had our Fisher & Paykel dryer for a little over two years. At the end of the first year, there was a problem with the door. Fortunately, it was still under warranty and was replaced. However, at the end of the second year, the sensor did not work. The dryer would spin continuously without any heat. At the end of the cycle, the dryer would rotate for several minutes in the locked position and we could not open it. We had contacted Fisher & Paykel to find out what the problem was, and they suggested that we call a technician. We contacted an authorized technician, who said that the door was broken. As the part being replaced was under warranty within the year, I asked that he contact Fisher & Paykel regarding warranty for that part. He called, was placed on hold, and then was disconnected. Since he had to go to another appointment, I said that I would contact Fisher & Paykel directly. Fisher & Paykel asked that I submit invoices for the purchase and the technicians notes, which I did. They then informed me that it is not their policy to reimburse for payments! My response to them was, How was I to submit the technicians notes without payment? They apologized that they were sorry I did not know the process. How would a consumer know what their process was without being told, either by their authorized service rep or their customer service? I was not advised of my rights or their process, and as a result, I am now out of pocket for around $300 for a dryer that is only a little over two years old. I have had Maytag and Whirlpool washers and dryers for 30 years, and not once did I have to call for service. This product is a lemon. I have given this feedback to Fisher & Paykel and am in the market for a new dryer. It would be less expensive to purchase another dryer, a different brand, than to continue with any further repairs down the road.

If you are looking for the ability to do different types of loads (light and dirty, or fine dishes and heavy pots) at the same time or if you usually do smaller loads more often and only large loads occasionally, this is the dishwasher for you. The interior of the dishwasher and the racks are amazingly designed. We can fit way more dishes bowls and cups that we thought would be possible in each drawer. The adjustable side shelves allowing for larger items below and then shorter items like coffee cups are so smartly designed. Further, this dishwasher cleans things perfectly. No spots, no missed areas and no running the load a second time to try to get it clean. And it runs on the quiet side for a dishwasher except for an occasional noise here or there when the pump runs to drain water.

This was my official complaint to Fisher and Paykel. I bought your product (washer and dryer) from Lowes 4 years ago. I spent roughly $1600-$1700. The product ran pretty well, and I enjoyed them for most part until our dryer stopped heating. I assumed it was the heating element, so I called around to see if I could have some service it. No one other than A&E Appliance Company services it. Every appliance service company said they used to service it, but could not get info and parts for them so they stopped. A&E sent someone out here for the service. He had no idea how to work on it. He spent 2 hours trying to open the dryer and had to have someone on the phone the whole time to tell him what to do. He finally determined it was the heating element at 8:00 at night. He said he would order the part and schedule a follow up appointment. I waited a week; no call from them. I called them up and asked what the deal was. They had no record of my previous appointment and said no one had ordered the part or made another appointment. I asked if they could give me the servicemans number. They said they did not have their numbers. I asked if they could get in touch with them and they said they would page them to call me. Three days later, no call. I called back and they said they would page them again. Three days later, no call. I said the heck with it and searched for the part myself. I found it, installed it but now there seems to be an electrical problem. I used my meter reader to find where the power failure was at. I thought I found the part that was needed. I went and bought another part, installed it and still it doesnt work. At that point we were a month in and I was $300 down. I was at the point where I was going to buy another dryer and sink the Fisher and Paykel dryer in the closest pond. I called 1 888 936 7872 and explained to them the situation and asked if Fisher and Paykel could make any suggestions before I sunk this piece of junk. They asked for me to call A&E again. I explained that I could not get anyone to come out here and that if I did, I would have to pay at least another $300-$400 for diagnostics, parts and labor. I only paid about $800 for it so that was out of the question. The representative then told me that she would open a file for me and F&P would make sure A&E came out and fixed it at no charge to us. For this I said, that would be great service and show the consumer that F&P was committed to service. We opened a file #** and they said they would call A&E to ensure someone came out to service me ASAP (at no charge). A&E calls me 2 days later and says we will be out there this morning to take a look at it, but I would be charged. I explained that F&P was to handle the charges. They said no. The service request mentioned nothing of that. They asked me to call F&P and sort it out so now I have to be acting as liaison between A&E and F&P. I called F&P again and I had to explain the whole situation again. This time the rep tells me they can probably waive the diagnostic fee but thats it. I said no, forget it, Ill go buy a dependable brand. She said she would contact Michael, who was the person that had authorized the request before, and she said she would call me later that day to let me know what she found out. Two days later, no call. I called A&E and asked if F&P has contacted them; nope! I call F&P again and asked for the status of my request. They say, Oh, no one submitted that request. At this point, I have had enough of playing liaison and being a sucker. I just went to Sears, bought a Maytag and have an $800 F&P dryer sitting in my laundry room that I am about to sink into a pond. I have NEVER in my life experienced such incompetence from two companies. I promise you I will never buy any F&P product ever again, and I have already begun spreading the word to my friends and whoever will listen. If you would like to get in contact with me, you can visit my new Facebook page. Dont ever buy a Fisher and Paykel appliance. I and many others are sick and tired of the lack of service this company provides. Your company’s service, along with A&E’s, is horrible!

My granddaughter was getting married and moving into a home and needed a lot of help with outfitting it so I gave her my old washer and dryer. So then I went out to an appliance store looking for a new washer and dryer and found out about Fisher & Paykel. I had good recommendation from the owner who told me that’s what he had at his house so I chose to buy this brand and I’ve been very satisfied with my first F&P washer and dryer. Really, there are some things that are much better than the previous ones we’ve owned - I think that they spin water out more and the clothes are dryer when you take them out of the washer to put them in the dryer. They don’t have as much water in them so less dry time.

When I went in to the store and was looking at different appliances, I liked the Fisher & Paykel. I liked pretty much the whole look of it. So I bought it and read up on it. I made my purchase based off of the reviews that I read about the product. This was my first purchase with them. I got the side-by-side stainless steel refrigerator as I had recently purchased my first home. Compared with other ref models, it was more spacious. It was pretty much what I wanted for the dispensers on the front, and all of that. The price was better so I went with that one.

I was excited to buy Fisher & Paykel machines. The washer is on its third lid as the plastic continues to crack. On the dryer I have replaced the plastic knob and the inside of the dryer is all cracked and peeling. I have had my water checked but these are the only appliances with a problem. Quality of plastic parts below zero. My Miele dishwasher is fine. I called F & P and the customer service rep suggested that I use harsh detergents, but I just use All detergent. No help. I will never buy another F & P product and I tell anyone who will listen of my bad experience.

We love all our new professional look appliances (cooktop, vent, dish washer, fridge, microwave and oven). Not only they look great but perform well and our expectation. Good job!!

As far as the product itself, weve had a great experience with the refrigerator. My biggest issue is with the water filter. It is suggested that you replace the water filter every 6 months. The filters are $50. I find that to be highway robbery. Its absurd to buy a refrigerator and then have to buy new water filters every 6 months. Theres no doubt you could make a filter that lasts longer than that and thats less expensive. I would venture to guess the profit margin on the filter is greater than on the refrigerator. Other than that, my experience has been great. I just feel taken advantage of with respect to the filter.

I bought a F&P washer and dryer set and I could not be more pleased. The washer is the quietest I have ever owned. Easy to operate, stylish and beautiful. Super happy here!!!

My daughter is an interior designer and she introduced us to Fisher and Paykel appliances 12 or 13 years ago and we bought our first dish drawers then. At our next house, we had Fisher and Paykel washer and dryer as well as the dish drawers. Then our next house, we had a KitchenAid copy of a Fisher and Paykel dish drawer which was a piece of junk. So for the current house, Im remodeling the kitchen right now and we bought dish drawers. The products are fantastic. They pay attention to how much energy and water and soap they consume. The underlying design is brilliant in all of them.

We bought a first generation Fisher & Paykel double drawer dishwasher when we had our condo built back in 2000. We replaced it with a new Fisher & Paykel unit since the one that we had had a lot of quirk things about it and they were becoming too much of a challenge for us to deal with. We chose this model because my husband and I are empty nesters and we liked the idea of having a smaller dishwasher to fill and run rather than having to put every dish we own over a course of two weeks into a single regular size dishwasher. Our favorite feature is its two drawers. One of them is a deeper drawer that can easily handle big plates and platters. Its very quiet. It is water efficient. Its very attractive to look at. Theres nothing about the dishwasher that to me represents either a negative or settling for something. Its just absolutely perfect for us in every way. We are extremely happy with the product.

During a full kitchen renovation we needed a fridge of unusual dimensions. Fisher & Paykel had one that would fit and so we decided for aesthetics we would purchase the same brand for the induction range. It’s an expensive decision that we came to regret. Within a few months, we realized the oven wasn’t achieving the temperature it was set at and constantly ran up to 30F below the temp showing on the display. After the second call, maybe the third, we were told that we’d have to learn to mentally calculate what temperature to set the oven to depending on what we were cooking. $5000 for an oven that was less predictable than a much less expensive unit.The induction cooktop was really good, efficient, no problems but after the fourth service call, several parts replaced and eventually 6 weeks without an oven or cooktop because the temperature control failed spectacularly and the entire range had to be disconnected over Christmas while the parts were on back order, it was eventually repaired successfully, but it required an entire new motherboard and sensor, and two years of aggravation. For this reason, I will never again buy anything from Fisher & Paykel.

We got the two-drawer dishwasher from Fisher & Paykel. Our other unit died and this is the first time we’re purchasing from them. My favorite feature on the unit is it having 2 drawers. Were an older couple and I have one drawer of dishes a day which is perfect. If you have smelly fish dishes or something you want them to be done straight away. And it works very well for us. Im absolutely delighted with it. It works beautifully and its extremely quiet. And of course its a good Kiwi product. My wife is Kiwi, which is good. What else can I say?

We had bought a new Fisher & Paykel dishwasher. It sat for awhile. We were in the middle of doing our model, installed it and it wouldnt run so I had registered the unit and she insisted that I show the proof even. They repaired it and then asked me for a copy of my receipt. Theyve done nothing but harass me. Theyre charging me $135 for something that they never even said, We may have to bill for this. Well have to send it through to see if its covered under warranty. They just fixed it and then called me and said, How come you havent paid this? They didnt even give me an invoice but call me and harass. I just got a phone call a couple of days ago again. I would never ever use them. It was horrible.

I previously owned a Fisher & Paykel for 15 years. I recently purchased a dishwasher. It’s very quiet. They have very helpful customer service. They were able to take your call and you can speak to somebody directly because they are not that big of a company, just the right size. Would recommend.

My Fisher & Paykel GWL11 Washer quit working a week ago. The repairman has been here twice, once to diagnose and then again to install valve and pump. The washer still does not work; the spin cycle will not work. He will come out here again to see if the problem is with the board. Based on what I am reading in this forum, perhaps I should cut my losses and go buy a new washer. I wish I had my old dependable Maytag. Unfortunately, I am not in a position to buy another washer.

A few short years ago I bought a new F&P fridge. About 12 months outside warranty it stopped working. The technician told me the failure was so serious it would be cheaper for me to buy a new fridge. Which I did. Foolishly I bought another F&P (I was still laboring under the delusion it was a good brand.) That fridge stopped working three months outside the warranty period. The technician (from F&P) tried to fix it once and failed. Tried a second time and failed. By this time I had been without a fridge for days. He then tells me he will have to send way for parts and that might take a few days. In the same breath he tells me hes not quite sure whats wrong with the fridge. Could be the compressor as well. I told him to forget the whole thing. I bought a new fridge. You can bet it was not a Fisher and Paykel. (Both fridges only ever had light use by the way.) Caveat emptor..

Fisher Paykel RF48SS - We purchased this $9000 refrigerator new in 2009. In late August the refrigerator portion of the side by side went to 50 degrees - started to make noise. I came to find out that the noise was from the fan hitting the iced up coils. We went to the Fisher Paykel site and decided to call the only factory authorized service company in Jacksonville Florida - Expert Appliance Repair Service, Orange Park FL. This was our second mistake, the first being not purchasing a Sub Zero or Monogram to begin with. Four service calls later and three months later the refrigerator portion of the side by side is still at 50 degrees. To date we have spent $560 while Experts personnel ineptly replaced first the damper then the main board attempting to solve our 50 degree refrigerator problem. Today (11/24/2014) was visit number four, with the replacement of the main board. As you may have already guessed, the refrigerator is still not working. The temperature is still at 50 degrees. I was charged $304.49 for the main control board, a part that is available from Samsungparts.com for $93.82. History:Called for appointment in late August. Told it would take ten days for them to schedule a call. 9/9/2014 service call (ticket **). Evaluated and it was determined that the DC Damper Assembly was bad and need to be replaced. This was determined by tech testing the unit and seeing no reading on the VOM. Charge for the call - $254.57. 9/17/2014 follow-up service call (ticket **). Determined to be a bad control board. 11/24/2014 - returned to replace the main control board (ticket **). Charge for call - $304.49. Temperature after 6 hours has not changed. Turned the unit off and then back on, no change. Im reviewing the troubleshooting instructions online. There is a test procedure to determine the point of failure for this specific problem, and at none of the four visits has this test procedure ever been performed. Recommend you stay with established brands as this has been a nightmare.

I purchased a washer and dryer from Lowes. Within a year both needed service, under warranty. The following year both again needed service, the motor in the washer and the board on the dryer. $600 in repairs. Neither under warranty. I spoke with F&P and they wouldnt assist on the repair. On year three, the dryer went out again. I spoke to F&P and they told me to get a repair estimate and they would aid in the repair. The repairman, the only F&P rep in town, told me the units were junk even though they were on their high end. I called back to F&P with the estimate, $250 + $80 diagnostics, and was told, you have lemons. That is the nature of the world we live in. Too bad. I trashed the 3 year old units and replaced with something else. Avoid this company. The units are flimsy to say the least.

Have a four year old FP dishwasher that has been nothing but a nightmare. Have had service people out numerous times and still cant fix the problem. Just wondering if Kylie C at FP corporate office is a real person with real solutions to all of the complaints I see listed here. Dont know how they expect to continue to do business with such a substandard product and even less substandard service. Listen to your customers or you wont have any in the future.

Bought a dishwasher and two weeks in it does not wash. Service came twice. Did not fix problem. These appliances are expensive but they are lemons. Will not recommended this make to anyone. REAL GARBAGE.

I purchased an AquaSmart washer and AeroSmart dryer by Fisher Paykel about 8 years ago. Out of the box the dryer had issues with the lid rubbing the drum. I called for service from a list of repairmen given to me by FP. Not a single person EVER called me back despite repeated calls and messages. I guess this might have been my first clue that even the repair guys wanted nothing to do with these machines. Finally, my husband shimmed the lid with a screw and this seemed to take care of the issue. Recently a bearing went out and prior to that the heat sensor.This week the washer has water dripping into it which from what I have read has something to do with the valve inlet and is about a $200 fix, if we DIY. I have had scum, I think is the term, on my clothes despite running the cleaning cycle every other month and rigidly measuring my detergent. Needless to say I am currently washer shopping. My husband has threatened to drag the washer behind his truck until its destroyed. He absolutely refuses to put another cent into either of these lemons.

I would never recommend their high-end dishwashers. They only work on the heavy energy cycle and something is messed up with our computer. It cleans sometimes and not on other times. For two years wed had an authorized service provider come look at it, but Fisher & Paykel doesnt believe us. They said they called the provider and that we have only had it looked at once. They are being cheap and dont want to help. It was a very expensive washer, so you would think they would replace it if it only works half the time. They have a very rude customer service tone.

I have owned a top loading F&P (Ecosmart) washer and dryer since October 2008. They worked great until the warranty ran out. My dryer stopped drying clothes and had a repairman come out to discover that it needed to be reset. Now, it is starting to still leave clothes damp, even when using the extended dry. My washer within 2 weeks stopped working as well. The repairman came out and stated that the pump needed to be balanced and could possibly go out. Within 3 weeks, the pump on the washer went out. I had the repairman come back out and he had to order the part. 2 weeks later, he came back out and installed the new pump. Now a month and a half later, the circuit board is starting to have problems. I can no longer use the regular cycle which by the way is the cycle that is suppose to try to re-balance a load if the washer thinks that it is out of balance. So what is F&P going to do about these issues? By what I have read, absolutely nothing. They will call and try to make a nice attempt at resolving the problem but are they going to purchase a new washer and dryer for me or replace the ones I have? I highly doubt it. I will never buy anything that has the name F&P on it again.

We live in Metropolitan Toronto; largest city in Canada, 3rd or fourth largest in N.A. and Fisher Paykel doesn’t service the area. Outsourcing options to random appliance service centres. I would have to say that the only thing worse than the product - both our freezer and our dishwasher intermittently do not work - is the customer service. I would absolutely not recommend this brand at all!

About a month ago I purchased a double wall oven made by Fisher & Paykel. I was a little worried by the reviews I read, but I know that more people who are unhappy with their purchases tend to write reviews because they want to air their grievance. I love my FP ovens. They work perfectly. They have about 10 different settings depending on the type of food you are cooking. The ovens work perfectly. They hold the correct temperature and everything I have made in them has come out perfectly. I love that the shelves move in and out at the gentlest touch. No struggle to get heavy pans in and out of this oven. The only thing I havent tried is the cleaning cycle. That was the problem with my Thermador ovens. The high heat of the cleaning cycle burned out the circuit boards---three times. No more Thermador for me. So far I am a happy baker.

I have a Fisher Paykel one-drawer dishwasher that came with my motor home. Its working great. Its fine and I like how quiet it is. The one thing I do not like about it is leaving the dishes in there. If I leave them in there after the cycle spin, then the moisture builds up inside and they sweat and I have to dry them.

I never post. DON’T BUY A Fisher & Paykel FREEZER! Way too expensive for the freezer to produce 8 ice cubes per 45 minutes. I can’t imagine this product is still on the market. Had service rep out and our ice maker is fine! This freezer is awful. I’d never buy this brand again.

This refrigerator was the only model that would fit into our kitchen properly. We have been very satisfied with all of the attributes.

Washing machine is very quiet, doesnt rattle the house, spins clothes so well that they are almost dry. The dryer collects lint unbelievably, and dries very well. The more you wash the same clothes, the less lint collects. Love both machines.

Customer service is NON Existent. I have a F&P two drawer dishwasher. Generally speaking it is a good appliance, but if you need any parts, forget it. The agitator tends to wear out. It only costs about $100 to get a new one and it is dead easy to replace, BUT in my case F&P shipped the WRONG part under the right part number sticker, so the part didnt quite fit, or work. I engaged a professional, who took the very same part number out of her truck and put it in...and everything worked. Cost me an extra $300... but heres the thing. F&P said tough, we dont accept returns even if we made the mistake!... four times. And after talking to some appliance service people, this is apparently pretty common that what is in the box doesnt match the number printed on the box. So beware.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldnt drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.Question: Why should I have to take this unit apart every couple of days to clean it? The design is obviously flawed. Ive never done such a thing to the previous dryer I owned, nor have my parents...even when there were eight of us in the house. Sadly, I was given the entire song and dance about how wonderful these high priced, gilded turds would save me time and money. Nothing is further from the truth. While the appliance technician has been friendly and helpful (once I can get in touch with him), these appliances have been miserable to own. I share my house with four others and the laundry piles up quickly...not to mention the fact that the dryer is a fire waiting to happen. I had a Whirlpool standard dryer that was seven years old and I got rid of it when I bought these gems...it still worked. What was I thinking? Now the decision must be made...shell out a few hundred bucks for a poorly designed lint filter and service, or, look for an older standard dryer. Guess what...Goodbye Fisher Paykel! Note to others: Stay well clear of this high tech junk.

I liked the drawer dishwasher design of Fisher & Paykel. Its my first purchase with them and so far, it works for me.

Fisher & Paykel is good, but not great because the handles broke on the dishwashers. Both of them broke and theyre pretty new. We just had them repaired.

I wish I had heard about the Fisher Paykel brand about 6 years ago, and I definitely would have bypassed this brand. I have no problems with the dryer so far, but the washer starts beeping into the wash cycle, and it takes forever (and I mean forever) for the tub to fill (Im talking about all day to finish 2 loads of clothes), because Im constantly having to go and press the machine to start up again. It wont rinse. It only fills, and then drains. It also leaks from time to time. I figure the whole panel is shot, and I dont know what the deal is with the tub filling so slowly, but Im completely fed up with it, and after reading other complaints, I feel misled by this company and doubt Ill even bother to waste money to have it checked out. Both the washer and dryer had light usage (2 to 3 loads per week). I will never buy another washer or dryer with a push button computer panel, nor will it ever be the Fisher Paykel brand. I bought my old Kenmore washer and dryer second-handed, and they were still going after 28 years, when I got rid of them. I wish I had them back (who cares if they werent energy efficient, they worked, which is more than I can say for the overpriced cheap junk imported from overseas these days)! I would gladly pay more money for products made in America that is of good quality!

I have an F&P EcoSmart washer and dryer. Over the past 3 years of use, Ive had the heating element on the dryer replaced 3 times. Even though the element itself is always under warranty, F&P says I still have to pay over $100 to have a tech diagnose what I already know the problem to be, then wait 2 weeks for the part and again pay the tech to install it. I have slate floors in my laundry room and the appliance tech told me I need to wear shoes because the way the element is set, it could sag and easily hit the floor, causing electrical shock. How unsafe is that?But now after only 4 years of use, my washer has totally died. I noticed the pump was short-cycling when trying to drain the water. When water did drain for about 2 seconds, there was no blockage. Then the control panel completely died within an hour. Now I have no washer, my four grandchildren live with me and my brother, who I have not seen for nearly 10 years, is coming in from overseas with his wife and 3 children to stay for 2 weeks during the holidays. I live in a rural area and the nearest laundry mat is 30 miles away. I cant even afford to get the tech out until after the holidays, but even if I could it would still take 2 weeks to get the parts, if its even able to be repaired. So what am I supposed to do? Thanks for the happy holidays, F&P!

I purchased a Dish Drawer dishwasher for a kitchen remodel in 2008. I was lured by the fact there are two (2) independent washer units; one on top of the other which allowed flexibility in cleaning as well as potential addition kitchen utensil storage. Troubles began within the first 90-days. I have summoned kitchen appliance repair companies listed as authorized by Fisher Paykel numerous times with the last service attendant indicating there are serious design flaws with the appliance. At this date the following had been experienced: The bottom dishwasher unit is completely non-functional, the touch wash controls in the operating unit do not work correctly; and now are stuck in one washer cycle. I was informed by one of the techs that came out there is a design flaw that allows water to seep into the controls. For $1,500 for a dishwasher I would have expected more. What is more alarming is the sales rep when I bought the appliance indicated the manufacturer also made kidney dialysis machines. If this is the case (and my research indicates this is true) there are numerous fatalities if the quality of the dialysis machines is the same as the Dish Drawer. Do not under any circumstances purchase anything this Company makes. The quality is terrible!!!

So I've read a lot of negative reviews about FP. I have been using it since a 6000 sqft project build I did almost 10 years ago using a dual drawer dishwasher. THIS IS THE ONLY DISHWASHER I'LL EVER BUY. A 2 drawer dishwasher is very civilized... 2 completely independent running drawers that clean very well. Next renovation in a $2M condo I put in same dishwasher and a FP Washer and Ventless Dryer. I could not be happier. Never any service problems, cosmetically beautiful, and nice ergonomics. Don't overload it.

In April we purchased a $2000 Fisher Paykel fridge with water and ice maker. We quickly realized the door did not close properly and was misaligned as the water/ice maker worked roughly one week on one week off. We called our dealer and they sent out a service representative who told us the water/ice maker could be replaced but he didnt know how to fix the misalignment of the door. He said he would get back to me. By late July nothing had happened and he basically washed his hands of it telling me the Fisher Paykel regional manager had ordered parts and would get back to us. By late September the parts had still not arrived so we started contacting Fisher Paykel America for help. They kept referring everything back to the regional manager who, for some reason, refused to contact us with updates. We were still waiting for a fix when they told us in October that the fridge misalignment could not be fixed. We asked for another fridge and was told that they didnt make this model any more and the closest model that would fit in our space was $500 more and was 0.5 cu. feet smaller. I asked that they replace our fridge with this one at no extra cost and they refused only offering an in-store credit for the original amount. Sorry I expect more for all the grief and inconvenience they have cased us.

I must be one of the few to have a positive experience with F&P. We purchased a washer/dryer set in 2003. We still have the dryer but are on our second GWL11 washer. The first one lasted 10 years. In that time it was subjected to hard water and a family of four. The pump is definitely the weak link, as I replaced at least two in that time. Also had to replace a water inlet valve. The new pumps come with a inline fuse to install on the harness to the controller to prevent it from getting ruined if the pump shorts out. None of the repairs were done in warranty. F&P washers are very easy to diagnose and repair so I have been able to do all my repairs. After too many large loads and 10 years of hard water the strut rods that keep the drum in balance wore out. I found a super clean GWL11 for $80 on CL to replace it. We now have a water softener so this machine stays cleaner and cleans more efficiently.I saved parts off the old machine for future repairs. I did change the pump not long after I got it. Now three years later that used pump went out, this time the windings shorted out, taking the controller with it. I blew off installing the inline fuse, so this could of easily been prevented. I bought a new pump for $110 and installed my used controller and its running just fine again. I know this all sounds like a nightmare of repairs, but if you are able to be a little bit inclined to take on a challenge you can save a lot of money on paying the repair person. I dont have a lot of money laying around to buy new appliances every few years. From the reviews I read, many new high efficiency washers dont clean well and are repair prone. When I do break down and buy a new one sometime in the future, I will definitely consider F&P again, along with Speed Queen.

I was in the store and the salesman told me about Fisher & Paykel. He offered me a good price and had told me there were some people who worked there who owned that brand and they were happy. And I was on a real tight price limit and he was able to meet it, so I went with Fisher & Paykel. It’s my first purchase with them and hope that it’s my last, meaning I don’t want to have to buy another washer and dryer ever. The price is a little bit better. There were a couple of things I liked, one of which is the favorites button of the washer. Also the salesman told me something about most washing machines have hundreds of parts in them compared to Fisher & Paykel so I figured that when it breaks, which everything breaks, I might have a better shot at fixing it on my own. I would definitely recommend Fisher & Paykel.

Its quiet, it cleans the dishes, it does its job. Its lost its WOW factor on looks. The New Dish Drawer is plain, boring, no style, no elegance, not like my previous Fisher and Paykel Dish Drawer.

Fisher-Paykel contacted the company that has serviced the dryer and had them install a new filter with a new bracket of some sort that is suppose to keep it in place. They were also told to replace the bearing. That was done. The technician that came out said a roller needs to replaced as well, so he ordered the parts and that is to be installed next week.

I had a service call due to excessive squeaking. The lint trap screen failed and was subsequently replaced. I also had the washer looked at, because the water was not filling. And drain tube was fixed. He said we would probably need to replace the bearings. My husband replaced the drum bearing, but the drum belt tension roller bearings are original and are probably the culprit of the continued squeak. Also, the dryer not drying very well. Due to economic restraints and cost of bearing and poor design that make service costly, we are looking at ditching the dryer. Based on the premium purchase price, the dryer is certainly not looking to provide the 15- to 20-year trouble-free service life expectancy; and we are highly dissatisfied with this product. My husband has been out of work (under-employed for the past 4, going on 5 years), so service calls are costly. It would be cheaper for us to park it on the curb and buy used reliable dryer than to provide service. Can you help us out? It sure would keep us F&P fans. I have seen you have provided repair for others free of charge. I would appreciate if you could offer the same treatment in our case. Thanks. I would prefer to settle this with your customer service manager, USA.

Bought a Fisher & Paykel washing machine in 2011 from Lowes. In Dec 2015, motor and control panel blew out. $649 to fix and its that much to buy a new one. FP doesnt stand by its product. We took the hit and bought LG machine. Crossing fingers for a better experience. Appliances should last more than 4 years, dont you think?

Purchased this dryer ($649) in March 2018. The circuit board crashed within the first month. 9 months later I had to have it repaired because small pieces of laundry & the dryer sheet kept getting caught inside the drum, which resulted in tightly twisted clothing stuck to the inside of the drum. I am now awaiting my second circuit board as the dryer malfunctioned again. I had to open the door to the dryer to get it to stop running because none of the controls would work. This is clearly a fire hazard! The appliance store has been great about dealing with these issues but with 3 repairs in less than 19 months, I will never again buy this brand!

I have just had an engineer visit to assess a problem with my appliance . The engineer , Adam, was extremely knowledgeable, helpful and I had confidence in his diagnosis of the problem . He is a great ambassador for the company .

I had heard about Fisher & Paykel before as I use it in medical equipment. This dishwasher was my first F&P purchase. I have the Dish Drawer feature, and I love it.

Aquasmart Washer and Aerosmart Dryer - These are wonderful appliances. Both are efficient and inexpensive to use, though a bit noisy. But the upside is, they let you know immediately, with various beeps, when things need readjusting inside. They are fairly compact and fit in the smallish laundry room nicely. The clothes come out beautifully clean and not beat-up.

I just purchased a new Fisher & Paykel washer and dryer. This is my second pair. My previous set I placed in a rental and decided to get a new set for myself. I had few problems with my older units. I understand my older dryer was actually made by an American company with a Fisher & Paykel nameplate. The new Fisher & Paykel set is a big step backwards for this manufacturer.The new washing machine is noisy and clanks when washing. I don’t know the cause but am assuming it is due to the tub not having a center post in the middle. The control panel has changed too. I would much prefer to be able to just push warm soak or hot wash or cold rinse, rather than pick thru the heavy, bulk, sheet buttons to try and get the wash settings I want.Now, the new dryer is something else altogether! I have a service man coming out to check on the top of the new dryer. This will be his second time out. The top seems to get in the way of the rotating drum and goes boom, boom, and boom every time the dryer drum turns during drying. The tops are flimsy plastic. I have a feeling it warps after being heated when the dryer is on high or low heat or the tops are not properly designed. A top loading dryer was an interesting idea but just wasnt pulled off well. Just buy a front loading dryer. I also have bubbles behind control panel masking. I would suggest interested buyers go to Consumer Reports Magazine and read further evaluations of washer and dryers.

Bought my Fisher & Paykel washer and dryer from a local retailer, 6 or 7 years ago. The washer sounds like an airplane going off and the dryer has been serviced three times. This time after only 6 or 7 years, the dryer will cost $450 to fix, plus the $117 service call. I paid what I thought was a fortune for them both, being told they were the best out there. I have hated them since I got them. I went yesterday and bought a $498 set of Whirlpool washer and dryer to replace them. I cant wait to get them. I am going to throw my Fisher & Paykel in the trash and tell everyone I know not to buy their products. The retailer even told me that they are not built to last more than 6 to 7 years. Its too expensive in the first place and then to find that out. Never again!

Fisher Paykel phoned me and offered to supply the parts if I pay for the labor. So instead of $377.85 it cost me $93.00 to fix my washing machine. Im happy with the outcome. Hopefully my washing machine will give me another ten years of service. Thank you Fisher Paykel.

We were sold by Lowes a Fisher Paykel EcoSmart washer and matching dryer in June 2009. The washer broke down at least four times under warranty. Now out of warranty (didnt buy the extended) its broken again as I feared it would. The pump wont pump. We sold our old Maytag cheap. This set was very pretty and it was an energy saver. I cant afford to replace every three years and that would not be EcoSmart use of our resources!

I purchased a Fisher & Paykel refrigerator. One of the salesmen at Lowes told me about the brand. So far it performs great. We went through with a countertop depth, because we like that we have more room in our kitchen. I had no bad issues with Fisher & Paykel. Everything was great.

I purchased three F&P appliances in 2005 (double drawer dishwasher, a washer and dryer). All three of them have been a total waste of money, for each one has had problems which make them irreparable and problematic.When I purchased the F&K washer and dryer my main concern was the fact that both units were controlled by the electronic board. The salesman replied that this should be one of the significant advantages due to the fact that if something went wrong with the washer or dryer they simply send out a replacement electronic board for about $75. All I would have to do is unplug the old one and plug in the new one. How far from the truth that was. They never mentioned that the only repair service company was one person in the entire Houston, Texas market that ended up knowing less about the product than me. And besides, they charge you $75-$85 just to come out and diagnose the problem. After doing so with the washer, they said that it was the electronic board and they would have to order. When the board came in they replaced it. It still did not work and they said the entire motor would have to be replaced at a cost that far exceeded purchasing a new washer. Needless to say, I was smart enough to send the new F&K packing to my backyard graveyard only to replace it with the very old Maytag washer which I had taken out just due to its poor visual appeal. Boy have I learned. I would much rather have a dingy, slightly dented beige workhorse of a washer as in my Maytag, which is older than me, than this new updated F&P laughing stock of an appliance. Let me say if I was the F&P Marketing Director and I saw comments as numerous and detailed as the ones I saw on this site, I would set out to make things right with these customers. Secondly, my F&P dryer just all of a sudden stopped heating. So I decided to look at this website prior to calling the no-use of a repair service that F&P has accredited with the worthiness to repair its appliances. Well, I only wish that I had found this website prior to my purchasing these F&P products. What worthless pieces of useless technology. I think the woman early put the entire frustration into place when she said her mother used an old tub and ringer system and at least at the end of the day she was relaxed. I have to agree wholeheartedly. I think I am going back to washing in a tub and ringer and then putting them out to dry on the line if this is the best consumers can expect. Now I know why my mom only purchases Kenmore. She said they were totally reliable and that Sears always stands behind their product. Since having to do my laundry there now for the last year due to my unsuccessful purchase, I think I have to finally give in to my mom that said, I told you so!The last appliance (and thank God someone talked me out of the refrigerator or I would be writing in about 4 instead of 3 appliances) is the double drawer dishwasher. Now, how a service repairman can tell me that the reason the top drawer tends to stop after 20 minutes of washing and start beeping like it is off balance is due to operator error I do not understand. On top of which he said it can be attributed to the dishwashing detergent selected. Now, I am a Cascade man and that is the only detergent I have ever used since learning early on during my college years that nothing works better. And thank God because when the dishwasher finally makes it through the washing cycle at least I know they will be sparkly! Not necessarily clean because this dishwasher has to be the worst at cleaning dishes. I installed a cheap GE Dishwasher in my butler’s pantry, which I now find myself hauling dishes from the Kitchen to the butler’s pantry to avoid using the F&P because the cheap GE washes faster, better and quicker than the F&P ever did or would ever be able to do in the future. It seems that after starting the dishwasher, which was installed in a newly renovated 100-year old historic house that is on pier and beam, it seems to stop and start beeping each time you walk into the kitchen during its cycle. It starts immediately and begins washing again after opening and shutting the drawer and hitting. I mean, I waste more time opening and closing the drawer to ensure that my dishes are clean than I would if I simply washed them by hand. So from my experiences, that is enough. Being taught from a young age that three strikes equal an out, F&K that was the last pitch and you are out!

First, it was my Fisher & Paykel oven, which by the way, the company came out three times to try to fix. After they said they fixed it, by replacing the main circuit board, It takes well over 90 minutes to preheat to 350 degrees F. What a waste of energy and time!! Plus, sadly, I dont enjoy baking or roasting meals for my family anymore. Now, my refrigerator beeps every time I open the door, upper and lower (it is a french door frig/freezer on bottom). An F20 code is on the door panel. I read about this in the internet and customers are saying it is a $1,000+ fix!Fisher & Paykel are expensive products. Mine are only six years old. I remodeled my kitchen around these products. My only choice is to deal with the company to get them fixed. But I want EVERYBODY to know how unreliable they are!! PS I went to an open house at an expensive condominium/apartment project in Orange County, California. Noticed all the units have Fisher & Paykel kitchen appliances. Oh boy. The national multi-family home builder is NOT going to be happy when homeowners and residents start complaining.

They are both so easy to operate and load. They are quiet. The clothes are thoroughly cleaned and dried. I love them both. Would highly recommend them and would buy them again.

I have had my Fisher Paykel Dishwasher for about 10 years. I absolutely love the concept of two drawers for washing dishes since I always have an empty washer that I can load. But I have to admit I have not been 100% satisfied with the unit. The top washer has always had issues and I have had it serviced almost every year for the last 10 years. Most of the time it will beep and stop running through the cycle for no reason. And even when it does run through the cycle, some of the dishes will need to be run again. It is not always super clean as I would expect from a good dishwasher. I am told that the newer models do not have the computer at the bottom of both drawers, which causes it to short circuit a lot. I hope the newer models are better at cleaning the dishes than mine is.

I have recently purchased 3 Fisher Paykel appliances, Refrigerator (RF195AUUX1), 36 dual gas/electric stove and 2 drawer dishwasher totaling about $15K. The refrigerators ice maker broke after 13 months. I called and was told that the warranty was only 1 year so I had to foot the bill myself. Only 3 months later the ice maker broke again. I called Fisher Paykel and asked that they cover the bill this time explaining my large purchase and my sense of poor quality in the ice maker if it breaks this often. I was denied without hesitation. No ability to talk to the person making the decision on not to cover it. Any reasonable company that values customer service would recognize the fact that I made a large purchase of products and that there may very likely be an issue with the ice maker and cover the expense.

My other choice would have been KitchenAid but I think they quit making these double drawer dishwashers that I got. The old dishwasher had stopped working. The unit I replaced was real cheap... It’s no comparison. But I don’t get to use this one - my tenant uses it but he’s not complaining about it. And I’ve asked him a couple of times, “How is it working?” And he says it’s good. I’m the one who purchased it and searched it out and make sure I’m making the right decision. The rep was very knowledgeable and answered my questions

My girlfriend’s aunt has a Fisher and Paykel washer and dryer she’s had for about 10-11 years if not longer. She said she’s never had a problem with them so I decided to buy a F & S washer and dryer too. So far I haven’t had any issues. I’m happy with them.

I love my Fisher Paykel dishwasher. This is actually my 2nd one. For many years I had one in my previous home and loved it. It was one item I hated to leave when we decided to sell our large home and downsize to a smaller home. We were fortunate that our new home had the same 2 drawer dishwasher and I am still loving it. The benefit of being able to use only one drawer or both is a great benefit. The extra benefit is that it delivers a superior cleaning every time.

Approximately seven years ago, we purchased a Fisher Paykel washer from a local Lowes. I really liked the idea of using less water. The change from a regular dial machine to electronic push button seemed like a nice update. I will say that the only thing I like about this machine was that the spin cycle was very efficient and the clothes had much less moisture, resulting in far less drying time in the clothes dryer. The purpose of my review is to warn everyone what a horrible experience we have had with this brand. We have had to have this machine repaired four times by a professional. We have spent more money on repairs than the original purchase of the machine. We will never purchase anything by Fisher Paykel again. I strongly warn others about this brand. It is a complete waste of money.

We have only had the washer and dryer set since July 2011. The Fisher & Paykel dryer is not producing heat to dry clothes. It will only air dry and that takes hours for just 1 load... so much for energy efficient. My warranty expired last month.

I purchased a top loading dryer in 11/07. Within 4 months, the dryer needed a new heating element. In Sept.of 08, the module had to be replaced. Then, it was serviced again March of 2011. Now the heating element and module have to be replaced. The dryer has been a total lemon. I want a new dryer and Fisher and Paykel is balking because the dryer is four years old.

On 3/24, we purchased a Fisher & Paykel refrigerator from Lowes. We had the refrigerator delivered on 4/6. The refrigerator worked for only two weeks when the power went out completely. We called F&P on 4/20 (the day it went out) and we were referred to a local authorized service provider. We called the the company they recommended and were not able to schedule service until 4/24. The technician came out and found that the circuit board was bad. How can a refrigerator that is only two weeks old have a bad circuit board? The technician ordered a new circuit board on 4/25. It took a week for the part to arrive and he came to install the new circuit board on 5/4.Within a few hours of the technician leaving, we noticed an F11 error, which has something to do with a fan. We noticed, at that time, that the refrigerator was not cooling, although the freezer seemed to be working. We called the technician back and were not able to schedule another visit until 5/9. By the time the technician comes on 5/9, we will be 19 days with no refrigerator. It is simply not acceptable for a new appliance to work for only two weeks. We paid $2,000 for this refrigerator and it has been broken for longer than it actually worked. I called customer service on 5/4 and explained everything that has occurred. I was offered a 3-month extension of the warranty. How does that fix the problem? Why would I want to extend a warranty on something that doesnt even work? I was put on hold to speak with a supervisor and coincidentally none were available.At that point, the representative told me that she looked over my file again and could offer to extend my warranty an extra six months. This is simply not a solution. How does extending the warranty make up for not having a working refrigerator for longer than having a working one, throwing away all of the food we had in the refrigerator, and having to eat every meal out for three weeks? I told the representative that this was not acceptable and I still wanted to speak with a supervisor. So, now my file has been expedited, and she said I should get a call from a supervisor on Monday (5/7). I hope I do. This refrigerator is clearly a lemon and should be considered DOA (dead on arrival). We should be sent a new refrigerator and receive a credit for our loss of use for three weeks.

We bought a motorhome and our Fisher & Paykel dishwasher drawer was part of the package. It is astounding compared to the ones we previously owned. However it was a little hard to get used to because it’s probably a low end model. It doesnt have any lights on it anywhere, it just beeps, and it wasnt working when we first got moved in but they had somebody come out and fix it and the customer service was incredible. My sister-in-law actually has the double drawer model and when she found out I had one she said, “Oh, you will love every bit about it. It’s just incredible!” Not only is it easy and efficient being in a drawer like that, it does consume less water, it’s quiet. We’re very happy with it and we would highly recommend it to anybody.

I discovered this appliance manufacturer on a public little forum online called Garden Web, which is for home improvement and stuff like that. We were looking for a counter-depth refrigerator and that reduces the number of things we can buy. And then, once we did that, we really didn’t want to lose space by having that entire icemaker on the door. And we didn’t want a water dispenser because we’ve got young kids. So this was the product which had the features that we were looking for - it did not have the icemaker in the door (it was inside the freezer section) and it doesn’t have the water dispenser. It’s our first appliance from F&P and we’re happy with it. A lot of people have mixed reviews and stuff like that, but so far so good. It’s a very good product and it looks nice too. I would recommend to others. I hope it doesn’t break.

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say,” sure we will go to Fillmore”. However, once they try and locate us on a map, they thought it was “Sylmar”, not Fillmore.Anyway, we finally called P&K customer service. They also gave me a list of contractor folks who would go to Fillmore. I guess the good customer service representatives at Fisher and Paykel’s dont have good English skills, as they also gave us a list of contractors who go to Sylmar, not Fillmore. Finally, I got one who actually came to the house after a ten day delay. When the technician came inside, he asked me for the original sales receipt. The folks at Fisher & Paykel had no proof of sale, and because the WL37 is not the current model. I had a broken ankle and could not go upstairs to pull the receipt, even though I showed the technician the four-year extended warranty with a sale date of June, 2011, it was not good enough.So back to finding contractors who would go to Sylmar… err… Fillmore. Finally, I found one. Again, after another week lag they showed up on August 29. By this time, I was smart, and registered my unit on the Fisher & Paykel website, so the unit was verified under warranty. The technician came in and looked at the washer. He said it needed a new power board. He left his card, and said he would order it that day. Another eleven days have gone by, and I have heard nothing. This is despite leaving several messages to the technician and his store. I just finished contacting Fisher & Paykel customer service via its website customer care inquiry. Hopefully, they will contact me soon.

I bought me fridge 1.5 years ago and it is great. I love the design and it has filtered water on the door. Very slim and modern look.

I absolutely hated the Maxima Maytag set that I had gotten and had been a Maytag person for about 30 years. I actually got rid of it, a very recent purchase of a Maytag frontloading set, because I didn’t like them at all and I like this Fisher & Paykel top loading set a lot. I love it! I’m really pleased with the purchase. It’s much more efficient. It’s easy, easy, easy, easy to use, not complicated at all. I like the fact that it’s simple and that it doesn’t have a lot of extras that I don’t need and would never use. But actually, even as it is, it has more than I use now, but it’s good. Space-wise, it’s not as deep, which is great, because in my case, I was kind of surprised by the depth of the front loader and it was inconvenient because it got in our way. So that was another reason why I got rid of the other one. And I’d only had the other set for a year.There’s two comments that I’d like to make with this F&P set… First thing is that I’m unhappy not being able to soak clothes because that’s a nuisance. I’m used to old top loaders where you could fill up the tub, put some bleach in there and soak it overnight, and you can’t do that with this. And unless there’s a way that I can be taught how to do it, I actually called the main headquarters and they simply said it wasn’t possible. Secondly, I’m not sure if it’s what I’ve been using for laundry soap, but it seems like things are a little dingier than they used to be. I’m not sure. I think that might be the soap that I’m using. It’s the whites aren’t getting as white as I’m used to. But I don’t think that’s the washing machine; I think that’s my products. The cleaning products that I use, I’ve always made my own, and I’ve never had a problem with things getting completely clean before and it seems like maybe there’s a residue because they’re not using as much water. And so, I changed back to the high efficiency stuff and everything seems just fine, but it’s a lot more expensive than what I do. Overall, it’s a great machine!

My dryer was going and I recognized it and it was quite old. So rather than putting money into repairing it, I went to a local appliance center here in North Canton thats well known and well respected and they introduced me to the Fisher & Paykel line. I bought a F&P because the warranty was better than everyone else and it has a good reputation... Its a wonderful machine. Its quiet, its efficient and it does a good job!

I bought a 2 door fridge with a freezer 3 months ago. My horror this morning was extreme when I found the ice was melting. I rang Fisher Paykel service for an urgent repair and was told the earliest they could come out was in 8 days time. I asked if I could use a local repairer, and was told that would void my warranty. I said, Surely you have an authorised service centre on the Sunshine Coast? Nope, sorry we dont. I said, I had over $1,000 worth of goods in the fridge. Sorry we cannot do anything about that. Best offer is I will be put on an urgent list. For heavens sake, this is total garbage.

We purchased a top load washer/dryer set in July 2009. By November 2010, the heating element in the dryer broker and the lint trap was clogged, meaning the dryer was not producing any heat to dry clothes. We had it serviced at that time, replacing the heating element and removing the lint trap to clean it, and now in January 2012, the link trap is clogged again.Also, almost immediately after purchase, the washing machine started leaking whenever a load was more than half full. Additionally, the washer began to (and still) stop wash cycles regularly because the load is not balanced. Sometimes, a wash cycle will stop up to 10 times before it finally runs through, taking almost a full day to wash one load of sheets/blankets. Also, in January 2012, we noticed that the top part of the plastic basket in the washer has begun to shred and tear. We are now weighing the choice of having a repair man out to fix it or not sink any more money into a machine were so unhappy with.We have been extremely disappointed with this set. We purchased this make and model when we built our new home because we wanted a modern, efficient washer/dryer. What we got was almost three years of headaches, service calls, and wasted water and electric.

My Fisher & Paykel refrigerator is much better than the other brands that weve had in the past. The only thing they should have pointed out at the time of purchase was that the ice maker is extremely slow. But I’d recommend it to somebody even with the slow ice maker in it.

My old refrigerator was failing. I had a refrigerator Sub-Zero that was built in so I started shopping for something that would fit and I went to Fisher&Paykel’s website trying to look for something similar in size and that was one of the ones I felt would fit my area better. Ive never heard of Fisher & Paykel before but I have a nephew that did and lives close to me. I knew he sells appliances so I contacted him. He told me that he had been selling appliances for over 10 years and he was very satisfied with Fisher & Paykel so I purchased my refrigerator from them. I like the arrangement and I like the stainless steel that they put on the exterior because I find its easy to clean. It’s a great product.

We purchased a Fisher & Paykel refrigerator because we liked what the salesman had to say about them as a brand. And I liked that they had water in the door but not ice which opened up the refrigerator for more stuff kind of things. I didnt want something with ice on the door but I liked the idea of an ice maker in the freezer and water in the door. Ive never seen one that does that. I did have an issue with the refrigerator but they were very responsive and helped to get it taken care of. Ill know better as time goes on how long itll last and stuff but so far I would recommend them.

Eco smart washer - Well I bought this in 2011 in Lakeport at the Sears. I noticed right away that my whites werent getting white, even though I use Clorox. The next thing was having to constantly re-balance the clothes. Also, my clothes constantly get wound around the thing in the middle. The paddles should have gone all the way to the bottom of the tub. Instead theres like 4 below where clothes can get stuck. Then I did a test with the hot water. I pressed wash in hot water and when it was half-full, I opened the machine and it was cold. Well I tried turning off the cold valve and then I tried using the cold button seeing if they were switched. Then I had a problem where it wouldnt drain. Well it drains now. Clothes still get stuck, get stretched and sometimes ripped, and then come to find out that the hot button doesnt mean wash with hot. It means fill to 2 with hot and then continue filling with cold. The repairman for Sears phoned Paykel and that is what the tech told him is normal for washing in hot.I am steaming mad. Who wants to join a class action lawsuit with me? I am that angry.