Do not buy Frigidaire - Period. Warranty support is rigid and un-workable. My $250 de-humidifier failed after seven months, with a bad circuit board (top). To replace the unit, Frigidaire wanted me to drive out of town to a small country location to exchange the defective unit for a replacement. Frigidaire did not provide any assistance beyond that. Note: I live in a 250,000 city/county (Greenville).I repeatedly called to complain regarding the insanity and they finally gave me a special 2nd choice. I could send a certified letter (folks, this costs money, right? How is that warranty support?) with their informational requirements to Charlotte, NC. They expressed no concern regarding how to dispose of a portable unit with refrigerant (not environmentally friendly) but left it with me. I quit using profanity about two years back but this issue brings me close to NOT.Please get this - I did everything - even offered to give a credit card for a purchase/return transaction. 90% of vendors allow transactions like this. Nope - not Frigidaire. In my opinion, they just hate their customers with a happy smile. Youll hear repeatedly... our policy ad nauseam. So, readers... today, I certify that I will no longer buy anything Frigidaire, period. Will not, will not, will not. And after telling them I would be posting something truthful like this, they still didnt care.

I purchased a FRIGIDAIRE GALLERY, which included dishwasher, microwave, stove, oven, washer and dryer, at the end of 2012. The refer was about $2000. The ice maker started leaking. I took it apart and found the small ice tray inside the maker was cracked which allowed the water to overflow into the ice below and cause a blockage. I attempted to purchase the tray. What a fiasco. After wasting an entire morning working and searching for this part, I finally got through to the company. I was told that I am unable to purchase the $2.00 plastic ice tray separately, like LG and Samsung allow you to do. I need to replace the entire ice maker. I AM TOTALLY PISSED. The ice maker is $110.00 and the tray is $2.00. What a piece of crap. I will never purchase another FRIGIDAIRE PRODUCT EVER.

Bought a Frigidaire refrigerator 6 months ago. It stopped working this past Monday. Lost all my food, contacted Sears where I bought it. They would not do anything about it. Told me to contact Frigidaire customer service. They were no help at all. Could not get anyone out to fix until 3 days later. Too late, 200 to 300 dollars worth of food that was in fridge went to the dump. They had the balls to offer me 25 dollars to help on replacing food so service tech came out on Thursday. He was very helpful, the only one had sense but didnt have part to fix so had to order part.So its going to be another 3 days for the part to arrive. They dont care whether they can help you or not. All they could say was, Thats all I can do. So anyone buying this product better think about buying any Frigidaire product because they lie about speedy service and warranty is not worth a damn. I will not purchase any more of their product. Its nothing but junk.

I sure wished I wouldve known about this website before we purchased these products. We own all three appliances in the SS Frigidaire Professional Series, fridge, range, and dishwasher. Let me just say, buyer beware. Weve had them approximately 5 -7 yrs. Weve had to replace the heating element in the dishwasher. And recently, something blew after I heated the oven to bake a dish. The breaker blew and nothing on the digital readout panel or the burners or oven would work. I didnt know about the recall on the range until I accessed their website to issue a complaint. I had to have it repaired so I could use it. The cost was $500 plus. I called them and they told me to fax the repair invoice for possible reimbursement consideration. I did (9/27/11) and waited a few weeks to call back to check on the decision. They couldnt give me any info since they said they never received it, even though I had confirmation that it was received. At that time, I requested the replacement parts to repair the exact problem included in the recall. But in the meantime, they said because they didnt receive my initial fax, they gave me a new number. I refaxed the invoice again to another number on 10/25 and waited until today (11/18) to call and check again. Initially, I was told the fax wasnt received again until I insisted it had already been faxed twice and to a new number the second time. Suddenly, it was found and the decision to reimburse was denied justified because it wasnt directly included in the recall. Never mind, they should stand behind their product that blew a breaker at the time it failed. It’s clearly dangerous to have done that. I’m not happy with their decision. I will do better research when purchasing appliances in the future. There is no such thing as a reliable appliance with Frigidaire and they dont stand behind their product.

Bought 15 new appliances, 3 of them need to be fixed. I have been waiting 2 months for some to service them and I still have not got the right parts and they keep on rescheduling my appointment. I have called many times. Still waiting!!! I probably wont even have an oven to cook in for Thanksgiving in my new home. What a joke with all the money I spent.

It first started with the stove. After three months of using it, the cooktop began to pit. It appeared to be chipping. Never once did I cut on it. A couple of times, I did boil over macaroni. The cooktop was replaced but I did have to pay for the service guy to come and replace it. Then, one of the computer boards in the water/ice dispenser burned up. It began to smoke and stink. I again had to call for service, which I had to pay a service call for and a labor charge. When the new board was put in, it was a bad board and it burned the second board. This adventure was around $400.00 by the time I was through, for something that was under warranty. Now, my microwave isnt heating and the magnetron is under warranty for ten years. However, by the time I finish paying a diagnostic fee and a labor charge, I really paid for the part! I will never buy Frigidaire products again!

My Frigidaire Electric Range is awesome! I love the fact that it's a smooth top and very easy to keep clean. Less work for me whooope!!! I would highly recommend my Frigidaire Range to everyone who loves to cook.

I have never been so disappointed and angry over a purchase. I recently built my dream home and was very excited. All my appliances are Frigidaire and had always thought it was a solid product. My one yr warranty had come to an end this past May. For several weeks now my dishwasher had not been getting the dishes clean but it would work well enough when run on heavy mode. I do not use it that often so it was more of a bother than anything until I noticed several pieces of wood flooring popping up and realized I had a leak of sorts. The builder came to take a look and we saw that water was pouring out from under the dishwasher. There was mold growing.As luck would have it my ice maker in my Frigidaire freezer stopped working as well. I called Frigidaire and was told I would have to pay for the repairs myself as it 6 months out of warranty. I have such concerns as all my other appliances are made by Frigidaire as well. So now not only are my relatively new appliances not working but I have damage to my new home. All of which I have to pay for because this company did not make a quality product.It is just myself and my daughter who is 7 that live in my home so how much wear and tear can 2 people do in a little over a year. My builder who is one of the largest in this area in NC was disgusted as well by the response from Frigidaire and told me its not the first time he has heard this and will no longer be recommending using them in the homes he builds as he wants to keep his reputation of quality homes. I can only tell people I know to NOT buy products by this company and if you do dont expect them to do the right thing. I had a Kenmore for over 15 years without any problems and I will be replacing my Frigidaire. I understand that things break but when something is so new and has very little wear and tear it is robbery. Now I am left with the repair cost of both as well as the cost of the damage to my new home.

I bought this 26 black refrigerator in July 2013. We have had freezer problems with it since day 1. First it needed a new motherboard, then freon, then whatever... the list goes on and on. I have the Sears protection policy (thank God) but they will not replace it and say they can fix it. They havent fixed it right in 3 years; the problem is recurring and it is always with the freezer. I like the look of the freezer and the refrigerator side is fine. I do not recommend this product to you... get something else and save time. I will not buy a Frigidaire ANYTHING based on this refrigerator.

I purchased a freezer in 2015 and in 2018 the compressor died. Called the company. They could only give me canned answers with no emotion. When I asked to speak to a supervisor or manager (I think it was the same person back on the line) I was finally able to get 50% off the part only. They would not stand behind a 3 year old product. That in itself tells you something. Not only did I have to pay $100 to find out the freezers compressor was bad but I lost over $800 worth of food that spoiled. Never again will I purchase a Frigidaire product. I paid $125.00 more than I paid for the Frigidaire in 2015 and got a Maytag with a 10 year guarantee on the compressor. Be very careful before you purchase a product made by this company.

I purchased Frigidaire Gallery side-by-side refrigerator, stove and dishwasher. Within 9 months, both fridge and dishwasher needed repair. Food was lost from fridge freezing everything. I was not compensated for it. And it took over a week for service.

I bought this oven a couple of years ago. The oven door got rusted in a little over a year. This has never happened with other brands of appliances I have purchased over the years. I called customer service and they refused to help! I am disappointed in the product and the service. Needless to say I will never be purchasing this brand again!! My family has used Frigidaire appliance for decades and so I trusted the brand. I am extremely disappointed in them! So much for brand loyalty.

I have six major Frigidaire professional appliances and have had issues with four of them within the last two years of purchase. Warranty is only a year. Have been without a stove since August 23, 2016. Fridge still binging and banging, fan was replaced. Washer leaks and clothes smell. Dryer door broke off. Public Electric is the service provider, not reliable at all. I think its time to call a lawyer.

The oven had not been on for over 16 hours. I was across the room when the door exploded (not fell and broke). Small pieces of glass (most about the size of large ice cream salt) covered the floor. I was standing at the cabinet about 4 feet away and it hit my feet and legs. If I had been at home alone, I would have not been able to move since this glass covered the floor. If there had been a small child there, it could have hit them in the face. I realized it is 10 months out of warranty and your company is not going to accept responsibility for the defect in the glass door. Of course, I would like for this to happen since an exploding glass door is obviously a defect. At least, I would ask that you recall this model before someone is seriously injured. How many complaints have you had about this?

Purchased Frigidaire all BLACK refrigerator, stove, dishwasher, microwave. Touching the appliances causes scratches with just finger touches or trying to remove any minimum food smears leaves marks that cannot be removed. Tried using soap and water then rinsing and lightly drying with ONLY clean microfiber. This was the suggestion by Frigidaires rep. Why does a company make something used daily that will not withstand any kind of expected use, i.e. opening the doors, pressing the temperature pads, wiping off food, etc? Do not buy black. You will waste your money, be unhappy, with no solution... like us.

Ordered refrigerator, gas range and convection microwave from Lowes. Range came damaged and refrigerator doors were cockeyed. They replaced the range and fixed the doors and none of the 3 appliances which are all in the same SmudgeProof Stainless Steel finish match.

2 years ago, we bought a slide-in convection range, dishwasher, washer, dryer, microwave and side-by-side refrigerator from their Professional Series. 13 months after using the range occasionally, the computer board malfunctioned because we used the self-cleaning option. Now 2 years later, the same thing has happened to our dishwasher.I contacted customer service and was told in so many words that this is a normal occurrence. And when she found out we had not purchased the extended warranty, they basically said get lost. After a heated discussion, she has offered to send a replacement for the dishwasher. After calling their service people, we discovered the labor to repair it will be almost half the cost we paid for it. They manufacture subpar appliances. It is unreal how many people they are taking advantage.

We bought all new appliances 4 years ago and have had to have the dishwasher repaired twice in under 3 years. The console assembly had to be replaced both time costing approximately $500. Now the microwave has stopped working. It smells like something has burned out as there is an electrical smell. Who knows if it can be repaired or not. Now Im waiting for something to go wrong with the stove and fridge. I would caution everyone to steer away from Frigidaire products as they should last longer than a couple of years.

We had our unit delivered in our drive way sitting on two broken pallets barely able to stand on their own. If I didn’t get them pulled inside my garage the wind would have taken them over. Needless to say the fridge does not work at all. Is almost November. The repair guy has been here twice to twice replacing parts with no luck. Basically I am screwed is what it sounds like. I have no way to eat and feed my family and keep their medications cool. I have tried several times calling and I get put on hold and eventually they hang up on me. I demand a new fridge. Not waiting more months for parts and continued efforts to get this piece of crap to work.

Bought all new appliances for our house when we purchased it. All were Frigidaire. The Refrigerator didnt last 6 months. The control board, fan and ice maker went bad. We had it repaired under the extended warranty plan we purchased from Lowes. The repairs lasted a couple weeks and it failed again. This time the whole refrigerator was replaced. The new one was no better. 2 ice makers have failed and now the control board is failing and we have to listen to it beep day in and day out. Reset button and alarm mute both dont work. The fridge and freezer are working properly but the board doesnt. Stay away from Frigidaire. Even our dishwasher and dryer are constantly having issues. It has gotten so bad I removed the dishwasher and threw it away.

I have had this appliance for nearly a year, Dec. 30, 2015. Due to illness have not got around to voicing my complaints. This unit was highly praised by the sales man at Coast Appliances, Langley. As there are only the 2 of us to wash for I believed this unit would be ideal for space & efficiency. We cleaned & replaced any of the dryer venting before installation. I think I have given the unit a fair run & can say I am totally dissatisfied with its performance.The dryer will only dry a load on high heavy duty & then it must be full. I cannot dry a smaller load on any setting. Sometimes a small load will take 2 hours to dry. The washer tears clothing, I use tide pods & cleaner as recommended & find that wet clothes often come out with lint stuck to them even a load of delicates that do not contain lint, so I have to sponge lint of many items before I dry them. I also clean the washer & dryer after each load as recommended in the user manual. I am totally disenchanted with this unit that was to be my last washer dryer after 50 plus years of doing laundry. I would not recommend this brand to my friends. Thank you for your attention to, my concerns.

I bought all Frigidaire appliances when remodeling my kitchen in 2008. Our dishwasher- model number PLD4375RFC3- mysteriously started flashing error codes ER and s about 2 months ago. It would not run after flipping breaker, etc. I had a repair guy out to check and he said we needed to replace the mother board. $300 after, our dishwasher was working, until last week when the exact same error message started flashing. Frigidaire said that it was from a power failure, however no clocks or other appliances showed the our power had gone out. Their only suggestion was to call the repair guy back. They are very unhelpful and they seemed very unconcerned.

Frigidaire refrigerator model no. FRS6R35kso series 4A91311665. The Frigidaire refrigerator mentioned has broken down 2 in the last 6 years and now it worthless and I have to buy another frig. Guess which brand that I will NOT BE BUYING. Two DIFFERENT REPAIR PEOPLE HAVE TOLD ME THEY ARE NO LONGER THE COMPANY NOR PRODUCT they used to be known for. The word worthless has been used...I will never buy any of their products and I have gone on Facebook and told all my friends on what not to buy.

I have purchased numerous Frigidaire products and have had problems with all them. Will never purchase one again. My air conditioner has been replaced three times already since it breaks after a few months of service and since the unit is sealed they dont fix them, just replace them. I purchased a three year warranty through them and it will take 7 to 10 business days just for them to get in touch with my store (only 5 minutes from my home) so I can return the unit for a new one. I find this to be ridiculous. It has taken longer to speak with their customer relations dept. then it would have taken them to email the store. Everything is automated and they have all of my information on the contract. It is infuriating to the consumer and it does not say anything about having to wait 7 to 10 Business days for them to simply get in touch with the store for a replacement item. They have so many customers complaining that the wait time to even speak to someone is absurd. My refrigerator purchased through them also broke within a year. First service call gave me some story about the floor in my kitchen not being level. Called again and finally got someone who tested the motor and replaced it. The range, also Frigidaire, always smelled like gas whenever we turned it on. Had my gas company come out a few times to check since the entire house would fill up with gas. I called an independent appliance repairman and it turns out the igniter was too small for the unit so the gas had a difficult time passing through. He replaced it with a larger one. Clearly Frigidaire does not know how to make any product. Im done. Would never buy another product of theirs again. It is business day 5 and Im still waiting for them to call and tell me when to pick up a new air conditioner that will probably break in the next two months.

Frigidaire Refrigerator Prof SXS - Never Again. Worst purchase ever made! This was a lemon from the get go but Frigidaire does not replace - they just continue to put on bandages. Every year since I have owned this piece of junk I have had to have it serviced at least once a year. I have paid over $600 for extended warranties thinking that eventually everything would be fixed. Boy was I wrong. Now it is leaking water (not from ice or water dispenser) but randomly down the right side of the unit even with the water spigot to the frig turned off. Two service calls later they still dont know whats wrong and in the mean time I have warped hardware floors (2nd time this frig has leaked) and no resolution. The only thing this refrigerator is good is displaying magnets. Once this years warranty runs out, this frig it out of here... and no more Frigidaire/Electrolux for me!

We bought Frigidaire microwave thru Jeff Lynch Appliance, Greenville SC. It came with steel rack and glass round turn plate. On first day we put small bowl on the table with rice and biscuit the rack to warm up. It started sparking and burn edges of rack along with burn marks on the plastic tabs holding rack. Called Jeff Lynch. Platinum service tech came. He called Frigidaire tech dept and was told the Frigidaire can not warranty mis-application, we are not suppose to use rack. Jeff Lynch took same attitude. The tech said he can touch up burn marks. We had Maytag Microwave for over fifteen years and it had rack and turn rack. Used it exactly same way. Never arch. Few weeks ago it quit on us and we replace with Frigidaire. What a mistake we made. You are wasting your money with Frigidaire product and dealing with Jeff Lynch.

Purchased four Frigidaire appliances on 2/25/2010. Dishwasher model # FPHD2481KFI, after many major repairs (motor and pump replacements, etc.), finally replaced with another brand in July, 2014. Total life span? 3 years and 5 months. Range model # LGEF3045KFA failed in November 2012. Total life? Two years and nine months. Microwave model #FPBM189KFA stopped heating on 10/1/2014. Lasted almost 4 years. Keeping our fingers crossed for the refrigerator.

My new appliance is less than two years old with very little use. As it is only my husband and I in the household, the dishwasher was used very little. I used it frequently in the last two weeks because of houseguests and it stopped working! Researched online and saw numerous complaints about the same issue, which seems to be a design fault. Although the representative was nice, she offered no help unless I bought a extended warranty. I paid $3000 for all new, all Frigidaire appliances. I do not want an additional service agreement. I want a company that stands behind their product, which obviously Frigidaire does not do. I will not pay over $100 for a new part and no telling what for a repair call. I will purchase a new appliance and it will not be Frigidaire. My son is going to purchase new appliances on Black Friday for a kitchen remodel. You can bet it will not be Frigidaire!!

Why 1 star? The fridge is actually quite nice and I would usually give it a high score… So why 1 star? Because we were one of the unlucky ones that received a unit that didn’t work and the customer service to fix this problem was atrocious. I understand companies cannot achieve 100% perfection on their products leaving the factory. I understand things like this happen. I do not understand what happened next on how it was handled. Summary if you don’t want the long read: Bought brand new fridge, didn’t work…We didn’t have a fridge/freezer from September 3rd until August 8th 2021. Lost hundreds of dollars in groceries and to call customer service took over an hour every time except once.Long version… Here is the timeline of events that I recall to the best of my memory: From day one on August 20th, we noticed something funny. The fridge was freezing some things and the freezer collected frost easy. Things were still working so we were questioning if the fridge just wasn’t as good as the reviews… or do we need to put a ticket in? Made sure all the vents were free like the manual said etc… It did work, but not as well as the dying 12 year old fridge we had hauled away when the new one arrived.September 3rd: Freezer died completely. This was my first time trying to reach Frigidaire. No customer service on weekends and lucky us this was a long weekend. So, all weekend we got to listen to an alarm on the fridge constantly saying the freezer temp was too high. Ding Ding Ding…Repeat! UGH. September 6th – Got through to Frigidaire on the phone after 1 hour 5 minutes on hold listening to elevator music and advertisements about buying water filters on their web store. OMG SHOOT ME. They could not set up a repair time yet as they had to put the ticket in. They eventually set it up and called us back a couple of days later with the time the repair guy could make it out… and the soonest they could send out a repair person was the week of September 20th. YEA 2 weeks without a freezer and listening to a constant alarm about the freezer being too high a temp!!! Well at least we had a fridge.September 20th – Repair guy looked at it and said the fan and circuit board was not working. He checked availability of the parts and that was going to be NOV 1st. Night of the 20th the Ice Maker section up in the fridge section stopped working… The melted ice flooded everything. Luckily, we saw it and prevented water damage to our hardwood floor.September 21st – the fridge portion of the fridge stopped working completely. Repair guy came right out and looked at that problem and determined there was a problem internally that something wasn’t hooked up right at the factory and the fridge was completely unserviceable and needed a complete replacement. We then went about trying to give food away to friends and such as we had a stocked fridge… Ultimately, we estimate over $300 worth of grocery losses due to the fridge not working. On the bright side we could unplug the fridge and not have to listen to the alarm anymore…On the brighter side we did not have to wait until NOV 1st for freezer parts because the fridge was deemed unserviceable… So in a way we were lucky…Maybe? Kinda?Called Frigidaire again… 45-minute wait and when I got on there was an echo on the line… After about a minute the person said she couldn’t hear me anymore and told me to call back… 1 hour 12 minutes later with the same great music and ads I got through again… They have to put a ticket into the back office which takes 5-10 business days… Translation = 2 weeks in real time. As I complained about this and asked to be patched to someone in the back office the person said something I missed and hung up on me. I actually waited for the stupid questionnaire after the call and gave the lowest rating to the phone agent.Seriously??? It takes 2 weeks for the back office to look at the notes that their repair guy submitted. Well, hey… 2 more weeks without a fridge. I’m sure if you are reading this you agree 2 weeks without a fridge is totally ok. I mean… who really uses a fridge on a daily basis anyways? Here is an idea for Frigidaire… pay OT to your staff to catch up on 5 days of work. That way the wait time is only zero to 5 days instead of 5 to 10 business days.I was told to call October 5th if I had not heard back… So on October 5th I called back… 1 hour 31 minutes a joyful elevator music and advertisements about their webstore later a friendly lady answered the phone. I could hear some kids in the background and I have absolutely NO problem with that… She was nice and handled an angry caller (me) very well. YO Frigidaire!!! Hire more stay-at-home moms! It will shorten customers wait times and she got the job done…As well it will give a job to someone that has a very restricted schedule. Dust off your wallets and hire more customer service reps!The lady told me it was approved on September 30th and the approval was sent to Bad Boys (the dealer we bought from)… Yeah nobody told us. She called bad boys and gave me the reference number. I am still not sure why Bad Boys didn’t call me on September 30th… You know 5 extra days without a fridge is no big deal. Kids can have another bowl of dry cereal.This next part is not due to Frigidaire, but they should understand if a dealer gets a call on September 30th they are not necessarily delivering the new fridge that day. So, I called Bad Boys after I got off the phone with Frigidaire. They did not have an answer for me or a reason why they did not have an answer for me… but they would get back to me in the next couple of days to arrange a delivery time. 2 more days without a fridge… This is where one starts to contemplate the little things in life… Like “Is black coffee any good???”… “Just because it says refrigerate after opening does it really mean it?”… Did I mention we bought Bad Boys “Gold Warranty” to make sure we were covered well and wouldn’t have to worry about being without a fridge?October 8th – New replacement fridge arrived. I have no idea how we could have avoided this debacle. We researched fridges and the Gallery one we bought had great reviews. I guess I would probably give it a good review if it worked well and I had no problems. The actual layout of the fridge and organization is really nice. Nice features… Lots of positive things that could be said on that… But imagine yourself buying an expensive new fridge and then from September 3rd through October 8th you didn’t have a fridge/freezer and you lost hundreds in food. What review rating would you give? All and all you will be happy with the fridge IF nothing goes wrong with it.

We bought several Frigidaire appliances, including a stove and refrigerator. We purchased the extended warranty on all of the appliances. We have had nothing but trouble with the stove and refrigerator. Both these appliances have been serviced at least 3 times and yet the problems persist. Because the warranty has expired, they will not service them any more, yet the same issues remain. The oven takes forever to heat up, even on quick preheat, and signals that it has reached the pre-set heat level, 200 degrees before reaching it. The fridge leaks water from the ice maker which then freezes on the shelf just above the freezer compartment. We are extremely frustrated and feel the appliances should have been repaired properly in the first place and should be repaired even though the warranty has expired. There is obviously a factory defect in both the stove and fridge. These problems existed from day one. If we could give less than one star, we would, and I would certainly not recommend Frigidaire appliances to any of my friends or relatives.

I redid my kitchen and bought the Frigidaire professional series range, fridge and dishwasher. The 1st stove had to be replaced within a month for electrical problems, 2nd stove the wire was shorted out and the burner did not work. The fridge drawers were put together with tape from the factory and were broken. Sent me new ones, wrong ones. I have owned Frigidaire for over 30 years. They have gone downhill and I would never buy their appliances again. Also, dealing with customer service - you are on hold for 20 minutes. Some people are rude. Some are nice. I was swayed away from Samsung and LG because all the dealers told me you cannot get repair people to fix them. I dont know what I would next time. I was also suppose to get an extended warranty for 1 year parts and labor on the range. Havent seen it come through the mail yet.

I moved into a condo six months ago, all appliances were brand new. I used the self clean option on my range and noticed the glass on the door has stains inside where you can not get at. I called the company, they say the warranty does not cover this and that they would send me an email with instructions to repair it myself. I am an 80 year old widow, give me a break. Even if there was some way I could, what would stop this from happening again. How can Frigidaire stand behind this product? I am very angry at the manufacturing of this product, if I was able to I would get rid of this model. What can I do, what are my options, can anyone help??

My children were asleep and my husband and I were getting ready to get to sleep ourselves. He decided to go downstairs and get some water. He came back up and told me he smelled smoke. We both went downstairs and tried to find where the smell was coming from. Our kitchen filled with smoke, we decided to wake up the kids to get them out of the house. He pulled out the refrigerator when he discovered thats where the smell and smoke coming from. Shortly after that, the bottom of the fridge burst into flames.We used a fire extinguisher and luckily got the fire out. We contacted Frigidaire and their response was that there wasnt much they could do since the fridge was 10 months outside of the 1 year warranty. Even after we had one of their techs come out AND verify the part that burned/melted, they continued to say it was outside the 1 year warranty. They offered to replace the part that burned if we signed something saying they were not liable for anything.

We bought this stove/oven in 1986 and had it installed in our (then) new house. It has faithfully performed for the last 35 years with absolutely no problems. Weve never had to have it serviced and it continues to work well.

Purchased Frigidaire gas wall oven model FFGW2415QS Serial AF71303898 on 4/24/2017 at Home Depot. Oven stopped working 4/30/2018. Have contract with our gas co, they installed igniter. Stopped working 5/15/2019, another igniter installed 5/19, 2 months later stopped again, this time they installed Frigidaire igniter. Oven stopped working 6/30/20 another igniter installed 8/20, stopped again, installed a valve, 2 weeks later stopped again, another igniter. Stopped working 12/25 while cooking Xmas dinner. Had repair here today, they ordered wire & new panel. Advised if this doesn’t work contact mfg. I have called at least 15 times, sent 4 emails, only response I received was to purchase a new service contract! Today I chatted with a Christa, she wants service records which I called for already, however, I asked to chat with a manager. Brandi came on, she is manager of Digital Team, wants records of service calls. Understand, but to get sarcastic on chat. Seven (7) service calls in less than 3 years. Five during pandemic, that was reason why I tried to wait for service. The oven is not used every day, never in summer as grill is used for everything. Reason why calls are so high per Brandi not fully staffed due to covid. Meanwhile consumer has difficulty trying to address our problems.

In May 2015 we bought a brand new/just built home in RI. We bought 4 Frigidaire appliances for the kitchen (Microwave, Stove, Refrigerator, and dishwasher). In May 2016 I PAID Electrolux/Frigidaire to extend my warranty on the refrigerator. In the last week, Ive received multiple emails from Best Buy offering to extend my warranty on ALL this equipment. I called Electrolux/Frigidaire to clarify the status of the refrigerator, AND I dug into my files to find the 2016 agreement. To my shock, I discovered that the agreement I paid for in 2016 listed a completely different refrigerator, that THEIR records claimed Id bought from Lowes in 2014! Ive NEVER bought any appliance at Lowes, and in 2014 I lived in a completely different town and state than they had listed. This was DEMONSTRABLY THEIR DATA-CAPTURE PROBLEM. I wanted them to honor the warranty I PAID FOR and apply it to the correct appliance, the one that is actually standing in my kitchen now... The one I bought in 2015. THEN, I would have re-upped the contract, which was due to run out a month from now. THEY WOULD NOT DO THAT. Their only offer, return to me the pro-rated amount of my premium, which means probably 2 or 3 dollars. Meanwhile, IF my refrigerator had suffered a problem a month ago, or last year, I would NOT have been covered. In closing the data mistake could NOT have been made by me. It is literally impossible that I could have randomly invented model and serial numbers that match a refrigerator that is a different model, bought in a different year, from a different big box store. So, its demonstrably Electrolux/Frigidaire fault. And WHAT are they willing to do to make it right? NOTHING. ZERO. NADA. I shall never again buy: another Electrolux/Frigidaire product, or an extended warranty from ANY company. They are (Ill use the word again) DEMONSTRABLY a RIP-OFF!

My ice maker from my Frigidaire refrigerator has never worked properly. It never stops making ice unless I manually shut it off. Then it started spitting out ice all connected and huge chunks. Then one day my daughter and husband were getting ice from the ice maker and noticed right before drinking it small and large pieces of plastic in their water. The dispenser broke as the ice went through and the cracked plastic. Ive contacted Frigidaire and they try to avoid what I tell them by saying sorry your ice maker is not working. No... How about sorry my daughter almost ingested plastic sharp pieces that could have caused damage or hurt her and my husband. Do not buy this product!

Our side by side fridge and freezer is a Frigidaire Gallery and we were surprised at how little the fruit and veggie crispers are. The freezer had no water line filter, and the removal of the bottom drawer is super hard. The fridge is otherwise ample and I love how everything is easily within reach.

I purchased a Frigidaire refrigerator on 5/31/14 (approximately 6 months ago) from Lowes. The refrigerator portion stopped cooling. I contacted the 1-800 number and I was instructed by recording to enter my zip code. I entered my zip code and was told by the same recording that they had no service providers in my area and I would have to call a 706 area code number. I dont live in the boonies. I live in Scottsdale, which is a suburb of Phoenix, AZ. I called the 706 number and had to wait on hold for 30 minutes before the call was answered. I was told that they dont have any service providers where I live (once again not in the boonies, right next to Phoenix). They would have someone call my by Monday (I called them on Wednesday) and would schedule a service call then. Who knows how long from Monday it will take them to come out. When I explained that time was of the essence due to the fact that I store insulin in my refrigerator, it was suggested that I purchase a industrial refrigerator. I suggested that Frigidaire manufacture a refrigerator that last longer than 6 months. I was then asked to take a survey. REALLY????

My upright freezer was delivered in May 2020. By June the frost-free freezer was forming ice near the door. Took Frigidaire 2 months to mail me a replacement gasket. Before the part arrived the door wouldnt stay shut. Had to put a ratchet strap around it to keep it closed. Gasket arrived and it doesnt fit in the door so falls off immediately. Now the freezer is constantly running trying to stay cool. The contents are melting. Frigidaire is horrible. I tried calling multiple times on Friday but their help desk literally didnt answer, had a message that said they were too busy and it hung up on me. Repeatedly. I emailed them, no response. Called again, sat on hold forever. Their customer service is awful. They wont refund or replace the freezer. They wont refund the $700 of food that is now ruined. I will never buy Frigidaire again. HORRIBLE COMPANY. HORRIBLE PRODUCT. HORRIBLE CUSTOMER SERVICE. HORRIBLE!!!

Purchased a brand new fridge 5 months ago. Unit stop keeping the fridge cool. Called in for a repair which did take some time to get through their stupid automated system and finally got a human to talk to. They scheduled the appt with a local repairman who came out days later... YUP it’s not bad enough you lose all your food. You have to live without a fridge for additional days. Repairman did whatever to the fridge and left. Now its 10 days later and the same issue happened. Throwing all the food out AGAIN. HUNDREDS of dollars in food spoilage for yet another repair. Had to call in again and put up with the stupid automated machine to get a human. Scheduled yet another repair and had to wait for days to arrive...but wait, the repair guy calls and says he can’t get out there and it will be additional days before he can repair the fridge. Called Frigidaire yet again and of course put up with the stupid automated system to get a human on the phone. Now scheduling another appt with another repairman for today (4 days later) waited, waited waited...8-12 goes by and nobody. I called to find out what’s what and believe it or not... the order never got placed with the repairman. On the phone for 1 hour and 15 minutes fighting with reps and managers of Frigidaire to get the fridge fixed to only get I’m sorry for the inconvenience. Got so pissed off I called the repairman who fixed it originally and is coming out tomorrow. BUYER BEWARE! A $500.00 fridge has cost me a ton of aggravation, lost a day off of work, my tenants lost 2 full fridges of food and a half day off of work and had to live out of coolers off and on for 2 weeks. FIND A BETTER PRODUCT - Frigidaire shame on you for treating your customers like this. I will never buy another product from you!

We renovated a 1971 kitchen only 2 years ago and purchased the Frigidaire professional series: oven, fridge and dishwasher for a total of $5,000 through Sears. The side by side fridge doors never have closed properly from day one. When you close one side, the other side pops open and remains ajar. For the last year, weve had problems with the panel on the stove. The element buttons work occasionally and weve had to trip the breaker because weve had so much trouble with the cancel button not working. I, too, thought Frigidaire was an established brand name and would have quality products. We live in a remote northern Canadian town where repair services are not available. I would never purchase Frigidaire again and certainly after reading the other posts, I am on my way to check the bulb in my fridge.

I purchased a Frigidaire Gallery refrigerator back in November 2011. It had the refrigerator on top and the freezer drawer was on the bottom. The Icemaker that dispensed ice was up in the freezer section. I found a couple weeks ago after pulling the refrigerator out to investigate something that there was a chunk of ice that had eaten its way through the back of the refrigerator and was rusting up all around it. When the repairman came out, he said it was a common defect found with this model (#FGHB2844LF7) because Frigidaire had not put any sealant around the ice maker so the air from the fridge was making direct contact with the air in the ice maker and was causing ice buildup in the ice maker which built up over time. The result was that the build up of ice ate a hole through the back of the refrigerator and that it was losing efficiency. The worst part was that as the ice would melt and drip down over time, it was slowly working into the wood floor and causing it to warp. If you have this product, I would look into this to ensure you dont have the issue. The repairman said this product should have been recalled years ago.

My husband and I just bought our first home. We went to home depot and purchased a washer, dryer, and stove. We made our purchase the Saturday before thanksgiving. Unfortunately, our first delivery date was delayed and a week and a half later I received my washer and dryer but the stove was damaged :( they gave us a new delivery date of Dec 16th for our new Frigidaire stove. They came yesterday and installed it, I was so happy to finally have my stove. Well anyway, today I woke up and put my oven on. The troubleshooting directions said you should turn oven on 400 for 30 min to help alleviate any smell and to break the oven in. So I did just that. The morning went on, I took my daughter for a walk and came home and put her for a nap. The next thing I knew my carbon monoxide detector was going off!!! I opened doors and windows, grabbed my daughter and out of the house we went. I called the fire department. They found out it was the oven, not the range. They said, You need to call where you got this and have them come and get it, the stove is faulty. See this machine, and it started to go up and up when he turned on the stove. When I called to have this deathtrap removed from my home and replaced they told me Dec 23rd. Needless to say, I went to a different stove to purchase a stove and also a different brand. I could have died, my daughter could have died. Frigidaire didnt care, didnt help. Im so glad and thankful nothing bad happened but I will tell you, after this experience I will never buy a Frigidaire. I have many years left to make purchases and Im a hairdresser so many people will hear this story. 1 positive experience reaches 1 person whereas a negative experience reaches 10. I sure hope thats enough for them to see the error of their ways.

We bought a Frigidaire Gallery French door refrigerator for our new house in 2012. A few months ago the ice maker stopped working so we pulled it out from the wall and there was a huge ball of ice on the back which had frozen the water lines to the ice maker. Good thing we found it as it had corroded a huge spot on the back and was starting to drip on the floor. I got a repairman out right away who said it was a well-known defect with this model. Frigidaire told me they would fix it if I had a factory authorized repairman out. So I called for another repairman to come out (factory authorized) and he confirmed the defect and called Frigidaire to send out the fix kit. In the time it took (a few weeks) to get the other repairman out, Frigidaire stopped fixing these.So I incurred another service charge for the second repairman for no reason. Frigidaires fix was to offer me a 10% discount on another one of their refrigerators. Why would I ever want another one of their products in my kitchen? This defect had been known for years - the least they could have done is notify customers so we could minimize damage and get our appliances repaired. Now there is no longer a way to repair this and we have to buy a new one. Defective product, very poor service.

I just want to let you know about Frigidaire products! I purchased an entire kitchen suite one year ago, the Frigidaire Professional Series. Within four months, the refrigerator broke. When the repairman came, he said he couldnt fix it, and I was issued a new refrigerator. However, since they had to get it from the original place I purchased them, I had to wait about a week for the replacement. Oh, and no, they did not replace any of my food, which I lost. They told me that is not covered! Less than a year after the purchase, the dishwasher began to leak all over my pergo floor, so I had the repairman come, which luckily, it was still under warranty. Less than one month later, on Christmas eve, when I had all of my Christmas eve dinner plates in the dishwasher ready to wash, once again, the floor flooded, leaving me with a bunch of dirty dishes, and a flooded floor. Nice, right? Its just what everyone wants to do for the holidays! I called the repairman, but I also contacted Frigidaire to see if they were going to stand behind their products, and they told me they couldnt pay for the labor, because the warranty was over by about three weeks! Really, are you kidding me? They finally agreed, after I threw a fit, that they would cover the repair of the dishwasher. I had, for 11 years previous to this, Sears Kenmore products, and never had the repairman at my house for them! I am so surprised that Electrolux would even be connected with such terrible products! I wouldnt purchase a toaster if it had Frigidaire on it! I have sent an email to their corporate office, and hopefully one of them will have the decency to call me, regarding their products.

This side-by-side with ice maker is great. I love it and so far, we have not had any problems with it after having it for about 13 years. It was purchased at a good price. The ice maker has cubes and crushed which my family likes a lot.

I purchased a side-by-side refrigerator with front ice dispenser on 5/15/11 for approximately $1200.00.Within a few months the ice dispenser would not dispense ice. I called Frigidaire and they gave me a company to repair which were a no show thrice. I called again and they set me up with a new repair company which to date has been here four times. They have spent about $880 to fix it and replaced everything. I called Frigidaire today to complain and request a new refrigerator as this is obviously unfixable. The representative told me about 6 times they would continue to attempt to fix it and their warranty is very clear that they dont have to replace it and there is no such thing as a lemon law for refrigerators. My concern is that they will ride this out to beyond the year or not correctly repair so that when the year is up I’d be stuck with a bad dispenser. They are sending the same parts they just put on and sending the tech back for the 5th time rather than admit it is a defective fridge and replacing it because under federal law they dont have to, the representative told me several times. In one year I will have no recourse and a bad fridge.

Door handle broke on refrigerator. Freezer ok. Company replaced with 2 handles. New handle broke again. I replaced with 2nd new handle and called company as I have extended warranty. Was told warranty does not cover cosmetic damage. Took handle off freezer door and put on fridge door, which also broke. My wife and I are in our 70s & we couldnt abuse our appliances if we tried. Im sure you have had an epidemic on broken door handles on this model. I might add I was treated rather abruptly and dismissively when I called. I chose not to renew my extended warranty for obvious reasons as I plan to move off in another direction.

I received a defective refrigerator (loud noise, ice maker doesn’t work, doors don’t line up correctly). Was on phone 45 minutes with customer service, got disconnected twice, had to go back through voicemail, re-enter all my information. What happened to this brand?

We have had our Frigidaire Affinity for EIGHT years with no problems whatsoever--till yesterday. The washer stalled on the spin cycle. Problem was wads of some kind of matted, tarry stuff on the drain filter. Stuff that comes off dirty clothes? Don't think I cleaned the washer every time it asked "Clean washer"? And think maybe that was the problem. OR, how to get out the gunk that accumulates on the filter? Where is my manual? Can't find. Otherwise, I have been DELIGHTED with my wonderful, stalwart Frigidaire Affinity. And even this problem is probably just use-related. And, it might be my own darned fault, just as Jimmy Buffett said.

Fridgidaire Gas wall oven model # FGB24T3E - My oven is about 5 years old. The hinges bent. Now door cannot open... Material is thin and part is broken. I called the company and they deny a recall. But, also they will not offer any compensation. Company will not support their product. Many consumers have complained about this oven and the hinge problem. Sears website has many complaints. Will anyone help? If this product is a problem? What can we do?

We are the victims of spending over 10k worth of Frigidaire appliances and learning now that this company is the worst in customer service. They dont care about their customers and you can be sure we would never recommend Frigidaire to any of our friends and family. The customer service team and leaders need to understand why customers matter to their business. From telling us that unless in fridge makes the same Noise as I recorded they cant help us, to sending us the wrong filters when they had our Model number and now wont offer to help us, to having sent over six technicians to find the source of problems, this is all unacceptable. DONT DO IT, NEVER BUY FROM FRIGIDAIRE.

We bought a new Frigidaire range and the oven door handle fell off right after one year warranty. The problem is, we seldom use oven, at most 20 times a year. And it conveniently broke after one year warranty. Yesterday, the entire oven outer door with glass fell off while nobody used range at the time. It was scary, especially since we have young children walking by. Bad workmanship. Horrible experience!

I purchase Frigidaire Gallery appliances in 2013 and did not purchase the extended warranty. I assume the appliances will go bad, my new stove of 4 years died, my refrigerator of 4 years got a ticking noise coming from it, dont know how long my dishwasher will last, dont use it every day like my other appliances. I would advised DO NOT BUY THESE PRODUCTS, THEY ARE NOT GOOD. Frigidaire knows this, that is why they will push customers to purchase a warranty. PLEASE DO NOT PURCHASE PRODUCTS FROM FRIGIDAIRE. Also I called customer service, and was told I should have purchase that warranty, so this tells me that is making substandard products, and not only do they make money on the product, they are making it on the warranties as well. Shame on you Frigidaire.

Frigidaire appliances are the worst. We bought the Frigidaire Gallery series, all four major appliances - brand new from Appliance Factory Outlet. I will NEVER buy Frigidaire again and will not buy from Appliance Factor Outlet again. We paid extra to get the gallery series so fingerprints are less noticeable and apparently the extra money is only for that feature because the appliances have been nothing but trouble. Within 2 years we have had 7 repair calls on our refrigerator (ice machine not working, ice machine freezing/seizing up, doors not sealing, under drawer freezer ice build up, etc. etc. etc.). One time the complete cooling system went out and we had to throw out a bunch of food, of which they do not care about. Thank goodness we had the extended 10 year warranty or else we probably would have spent enough money to buy another refrigerator on service calls. Appliance Factory Outlet was less than helpful. They clearly had the attitude that its not their problem. They want the sale without any customer service. The warranty people (Brand Source) are irritated every time I have to place another repair call. I actually had Brand Source correct me after I said you guys have been out to my house a million times and she sarcastically said they told me that I have had only 7 repair calls. Unbelievable. Now we are 3 years into our new appliances and the dishwasher has broke 2 times. Unfortunately, we do not have the extended warranty on that. The oven also has had issues but suffice it to say - never buy Frigidaire appliances. I called the corporate office and they said you have to have 4 occurrences OF THE SAME EXACT PROBLEM before they will consider a replacement. I guess 7 or 8 calls on a brand new fridge isnt troublesome to them.

Purchased a home in 2011. New appliances were in the home with the packaging still on - so they were never used. Turned on the oven on Monday to preheat. Came back to check on it. Fire started in oven due to broken heating coil. Have contacted Customer Service and have been informed that there is nothing that they can do for me since I do not have the receipts. It is not like they were left for me. Would think that they would be helpful since this could have burned down my home. Have been asking to speak to a Manager in charge but keep getting the run around. Will be emailing and calling every day until this is cleared up on their expense or I am going to the media and the Better Business Bureau. It is bad to see that there are others that have experienced issues that they do not stand behind their product or take any blame.

We bought our Frigidaire dishwasher in August 2019. Immediately, the 3rd rack, top rack was difficult to close, constantly getting hung up on the upper spin arm. Well, the spin arm fell off, we needed to order a new one, and remove the upper rack permanently. This past spring, the connection hose leaked, my husband replaced that as well. 5 days after the warranty expired (1 year warranty) the middle spray arm fell off. There is absolutely no way to reattach it. I tried contacting Frigidaire, but calling them just runs you in circles, back through the same recorded loop. Chat on line does not work at all. I emailed on September 5th, and response back was they were getting higher than normal volume of emails, theyll get back to me when they can! No response in 3 weeks from the email. I went on their Facebook page to comment on the lack of customer service and that their dishwasher is a waste of money. I noticed a message box open and have been conversing with someone at the company. On 9/17 they messaged me that they would have a repair person come out and the company would cover labor and parts, offered this as a one time only, since it was out of warranty for 5 days when it broke again. I have not heard back from them, gave them dates that were convenient for us, which Frigidaire requested. Today is September 25th, and I am not getting any response when I message Frigidaire. So we wasted quite a bit of money, will never buy or recommend Frigidaire to anyone. I now need to replace this crap piece of equipment.

I had outfitted my entire house with Frigidaire gallery. I’ve had nothing but problems with dishwasher and fridge. I have had a replace the vent assembly part 3 times at $150 a piece and then a control mother board at $250 and now the touch pad assembly at another $220. I could Have bought 2 new appliances forThe price of the repairs. I’ve spent almost the same on parts for my fridge with no help from Frigidaire. My experience is they break down a lot.

I have sent this to Frigidaire twice now in two weeks with no call or reply. Their auto-reply states you will get a call back within 48 hours. We purchased some land and built a house on it in October of 2014. I went online and compared ratings for the 5 appliances we were going to put in our new house. Frigidaire was one of the few that had pretty solid ratings for all five appliances we needed. We had our builder work with his appliance company which was out of I think Tappahannock, Virginia. They ordered and installed all of them. The appliances we purchased are as follows: Dishwasher (Mod# FGID2474QF0A SN# KH41722641), Refrigerator (Mod# FFSS2614QS0 SN# 4A42730844), Cook Top Stove (Mod# FPEC3685H5A SN# 3535107151), Microwave (Mod# FGMV175QFA SN# KG42705552), Double Oven (Mod# FFET2725PSC SN# AF41601871).Here is a list of the issues to date. Microwave - before we could even use it the front door had issues and it had to be replaced. Refrigerator - this issue still exists and is the latest issue we have experienced. Ice Maker not getting water to the ice maker. I have changed the filter and worked with your support person and the issue still exists. Cook Top Stove - this was the biggest issue we had. Little Appliance came to our house at least 6 times for this unit. We went without a stove for 3 weeks or more one time and a week or two another time. After several attempts they finally replaced the whole unit. Dishwasher - The operator panel was just locking up intermittently and I think after two visits they replaced the board for this issue. Double Oven - this issue still exist as well. When the unit says it is preheated I believe it is the top over still is not as hot as the bottom oven. We were told to give it an extra 15 to 20 minutes after it says it is preheated. I would like a call back from a manager within Frigidaire to discuss these issues. Some additional Information - we have three people that use the products in this house all at the age of 48 and up. No kids.

Complete insulation breakdown; unit not repairable. After two hours and transferred numerous times, Natasha stated that DTE Energy (my service contract provider only) declared my refrigerator not repairable. I have no warranty w/ them, only service. Therefore, I want a fair settlement/compensation for a major rear wall insulation failure only after 3+ years of service. This is not a repairable part, it should never fail.

I purchased this microwave to match the Gallery range that I purchased while remodeling my kitchen. Big mistake. Within a few weeks of installation, we noticed that the preset cooking options were not properly calibrated - popcorn didnt pop, oatmeal didnt completely cook, meat wouldnt defrost properly based on the presets. It seemed like the unit was running at about 60-70% of the efficiency it should have. I called Frigidaire numerous times and they said that this is normal, try a different container to cook in, etc. Eventually, I was able to get someone that supposedly was in customer service that dealt with the engineering end of things. They said that a little variation in efficiency is not a big deal. I asked if their acceptable range would allow a microwave to perform at 60-70% of designed efficiency. There was a long pause and a lot of excuse making. They ultimately said that what I was experiencing was within the acceptable range of performance and they said that they would not send out a tech to evaluate the microwave. I called the local rep company and they said that a service call was going to be as much as $125 to troubleshoot the microwave. I called Frigidaire back a few weeks later and the same story. I called Lowes and they refused to help saying it is something that falls on the manufacturer and they refused to make a phone call on my behalf but offered the Frigidaire customer service number. Yesterday - 16 months after installation - 4 months after the warranty expired, it no longer heats anything up.

I cannot believe this company. We bought all Frigidaire appliances for our new home. After 4 weeks our refrigerator needed to be fixed. Now one month after our warranty ran out the motor in our dishwasher burnt out and set a fire inside it. We contacted Frigidaire about this and were told that they would cover the parts, which is the entire machine, but will not cover a new machine (which we were happy with at first) until we were informed by 2 separate repair companies that it is impossible to fix. We again contacted the company and were basically told better luck next time. Shame on this companys customer service.

We purchased Frigidaire Professional appliances just over 2 years ago - double oven, microwave/hood fan and warming drawer. My issues with the oven were recorded here some months ago. Eventually, after a lot of wrangling and dishonesty on the part of Sears, Sears was forced by me into a buyback and replacement. This last week, we found that the microwave had ceased to heat. So now, in order to preserve the product coordination of our kitchen, Im now forced to purchase a new unit. The failed one states on the label that it was only produced in December 2009. It was installed by me in May 2010 and has been used only to thaw out bread and for heating frozen peas and suchlike, never for cooking as such. I would estimate its use at no more that 15 minutes or so per week.So this time, Im paying for a 4-year extended warranty and will take great delight in calling Sears out at the first hint of any trouble with it. Frigidaires Professional range of appliances are complete and utter junk, inherently unreliable and not fit for their intended purposes. The reliability of them is appalling beyond belief. My advice to anyone and everyone: Dont buy anything with a Frigidaire label on it, youll regret it if you do.

This dryer was never the best, but just before the year warranty was up. We got the error code “E 64 Call Service” (the element). I had emailed and tried to call Frigidaire with no response at all. I therefore replaced the element at my cost of $200. About 1 1/2 years later it happened again, ok replaced it again. And 2 more times 1 year between each time it happens. Then last October it happens again and this time I email Frigidaire again and this time they respond and say, Sorry, you are out of warranty and we cannot help you. Not happy I replace yet another element at my cost. Well this one only lasted 3 months. With ZERO support from Frigidaire we are buying another Dryer and will NEVER buy another Frigidaire product ever again.

I purchased the Gallery fridge, stove and dishwasher as I wanted the smudge proof finish. Since day 1 the ice maker has ALWAYS gotten clogged with the ice and either gives you none or it shoots out ice all over the floor. The dishwasher turns itself on randomly if you happen to close the door all the way. The stove smokes terribly if anything gets spilled in the oven. I cleaned the oven three times in two days (self clean) as well as used Easy Off oven cleaner and the stove still smoked when I cooked. Super annoying set that I wish I would not have purchased.

Bought an induction range at Best Buy while remodeling our kitchen. Purchase and delivery experience was wonderful. Because of construction delays it Sat in the living room for several months. When we finally took it out of the box we found that the extended warranty, recommended by many, had to be purchased within 30 days of product purchase. Called them and found we could still get it but had to pay an extra $25. Very disappointing. Asked for a supervisor and was placed on hold for a long time. She was very unsympathetic and steadfast in adhering to company policy. I hope warranty service, if needed, is better.

I bought three brand new appliances, Gas Oven, Side-by-Side Fridge and Dishwasher at the same time. Oven keeps breaking down and all I get from them is asking me to buy an extended warranty. The OVEN is obviously defective and I am sure the president of the company wouldnt feel good knowing that customers are being handled so shabbily or then again, maybe this is coming from the higher ups! However numerous attempts to customer service to get them to repair the oven at their expense is only met with high sales pitch for extended warranty.

Purchased a Frigidaire dishwasher in November 2016 but it was defective right off the bat. Water was not flowing into the unit. Waited for a serviceman who said it needed a valve, waited over 10 days for the part to arrive. Another certified repairman came to install but that was not the problem. He said a switch had not been turned to its proper position. Began using the dishwasher but on February 25, 2017 I started the dishwasher and left the house only to return to find the door of the dishwasher open, the floor wet and the electronic starter on my cooktop clicking. At some point in the cycle the door blew open. The force was great enough to spray water 6 to the cooktop.I grew up with Frigidaire products that my parents trusted and got great service but that was 50 years ago. The product today is substandard and it seems Customer Service really doesnt care. I wish I had read the online reviews before my purchase but I trusted the product. Needless to say I will never purchase another Frigidaire ANYTHING and I will discourage anyone else to do the same.

We purchased this higher end Microwave from Frigidaire and the screws to the handle fell into the microwave door panel, one at a time, beginning approximately 14 months after it was purchased. The microwave does not undergo rigorous treatment as it is just two of us who live in my house and we may use it once or twice a day if we use it at all. This does not seem to be an exclusive concern as I see many reports with the same issue on the internet. Instructions to fix it have labels that warn of potential radiation leakage and there is no other viable work around. If Frigidaire is knowingly installing potentially faulty door handles with no easy fix but encouraging customers to use a certified technician and parts for a problem they know the microwave will have, then I think they should be liable for any damages and they should be required to resolve the issue.

My husband and I purchased all new Frigidaire Gallery Appliances on 3-22-2014. On August 5, 2018 the compressor went out on the refrigerator with no warning at all. It had not been running warm, it was not making any noises, the freezer just shot up to 34 degrees and the next morning the refrigerator was at 59 degrees. This is at minimum an $800.00 repair. We did not purchase the extended warranty, it would have been past the time of use anyway. In speaking to customer service at Frigidaire their only response was they will make note of my dissatisfaction with the product she also commented had I purchased the warranty this would have been covered since you have up to 13 years after you buy a product from Frigidaire to get one. Clearly, this company does not care about customer service or making a top notch appliance. The dishwasher died after months requiring a $275.00 repair. We will never purchase another Frigidaire appliance!

I have a Frigidaire refrigerator that I purchased a few years ago model number frt18qrhw. This refrigerator has been nothing but trouble. I had the compressor changed and I always had water inside the fridge. The last time I had someone come to fix it, he found a wrapping that was not removed from behind the coil had worked its way down and blocked the drain hole therefore the water could not run into the cup and down the drain and it was coming inside the fridge. Someone forgot to take that piece of wrapper out when they installed the coil. I am very disappointed with Frigidaire and I will never buy another product made by them. I kept the piece of wrapping that I removed from the freezer for proof.

We spent $2000.00 on a new refrigerator, The Gallery. The ice maker on the outside AND the inside freezer doesnt work. The freezer door handle fell off after two months. Customer Service NEVER followed thru on their service calls, then told me we were considered too rural so they would not come to fix it. They gave me an out of service phone number for someone who would supposedly come fix it. We tried to just fix the ice maker ourselves, to no avail. I finally called them again, only to be put on hold for over 30 minutes. I got thru to someone who PROMISED a phone call back in three business days. That was last week. Still no response. NEVER will I buy from Frigidaire again! They should be ashamed of how they treat people!

The $900 refrigerator started giving us problems about 2 months after purchasing (made strange clicking and buzzing sounds and would stop cooling and had to be unplugged and then re-plugged into the outlet a couple of times to get it to start working). Fast forward to the present (5 months after purchasing) and the refrigerator and freezer have stopped working permanently (despite unplugging and re-plugging as originally suggested by Frigidaire customer service). After waiting nearly an hour to speak to a person, I managed to get Frigidaire to arrange for a repairman who told us the compressor was shot and the entire unit would have to be replaced. Learned that Frigidaire and its service partners DO NOT COMMUNICATE after another nearly one hour wait on Frigidaires customer service number (when I finally got a person, I waited another 20 minutes as the rep called the repair service to confirm what Id been told).While the repairman had told me the refrigerator would be replaced, Frigidaire says they will first have to check if parts are available (a compressor and a heater). I am now waiting for Frigidaire Corporate to reach out to me with details on how they plan to honor their standard 12-month manufacturers warranty (I should hear back within 72 hours according to what I was told by the service rep). Weve now been without a refrigerator for over one week without any idea of how long it will take to get this situation resolved. According to other reviews Ive read, it may well take over a month!

Bought the entire line of these products - double oven, microwave, refrigerator, dishwasher. From the start the ice maker never made ice. Weve had 4 techs out to fix it. Last issue was the entire control board needed to be replaced. The dishwasher pump has been replaced. Currently the microwave doesnt heat and the top of the double oven wont heat. Called Frigidaire and the offered to sell us a 2-year warranty for $498. Wow, way to back your products. 4 appliances and every one of them is total garbage and NOBODY at Frigidaire cares. I will never buy a Frigidaire product again. And to think, this is their PROFESSIONAL line!

We bought an upright freezer on July 15, 2019. It broke Nov 2, 2019. We purchased from Lowe’s, they told us we needed to contact Frigidaire. Of course no one answers the phone on the weekends. Cost me $134.00 for dry ice to keep all my meat frozen. When I called Frigidaire on Monday they couldn’t get a repair person here till Tuesday. I asked if they would cover the dry ice purchase. No that’s my problem. How rude and how bad must their products be if they can’t get someone out here right away. Must have a lot of service calls. Doesn’t say much for their products.

I will never purchase another Frigidaire product for the following reasons: 1). After two years, the interior light switches failed, causing the lights to remain on after the doors were closed, resulting in the bulbs burning the top of refrigerator compartment. Repairman couldn’t fix them, due to the fact that there are no cool bulbs to replace with. I still have no lights in fridge. 2). The auto ice maker has no overfill shut-off, until you discover that when door is opened, the ice falls underneath the freezer, and the door won’t close until you remove spilled cubes under the freezer; accessing the spilled cubes is a nightmare, for which I now have a special homemade device for this job. 3). Now that fridge is “old” (2012 purchase), water is leaking to bottom of freezer compartment, the freezer jams if it’s not removed. Every 5-6 days, I must empty the bottom drawer of freezer, get down on hands and knees, chip away 1/2 inch of ice from freezer floor, then re-pack bottom drawer!4). Upon calling Frigidaire about the last issue, representative advised me to “purchase a new one, it’s old”, which I definitely will, however, not from this company or any of its affiliates!

I have bought a package deal over a year ago - Fridge, stove, microwave, dishwasher. The first week the stove broke. Under warranty but took 2 weeks to get it fixed. As soon as the 1 year warranty is over my fridge is not working. I have a fridge in my garage that I had for 15 yrs and never had a problem. I will never buy a Frigidaire again. As mush as appliances cost they should at least work for 5 yrs not 1.

Purchased a Frigidaire cooktop stove in 10/19/2019. Model # FFGC3626SSE Serial # 3F92501805. Order #**. At Home Depot. A week ago. I turned on one of the burners and I couldnt turn it off. Had a panic attack that I couldnt shut the gas off. The knob just spun around on the shaft. I pulled off one of the other knobs and used it to shut the gas off. I looked at that knob and it was cracked too. The other 3 knobs were split also. One more is ready to brake. I’m afraid to use my stove. All 5 Knobs are defective! I read CNN said Frigidaire is closing their Memphis factory, and laying off 530 people in 2020. Not good. Frigidaire customer service told me knobs were considered cosmetic and not covered in the 1 yr. I asked how can such an essential part of the stove be considered cosmetic? No knobs. No gas. No cook! All I got was I would have to pay out of my pocket for 5 new knobs. Cost $221.63 and they were out of stock. I would have to wait till May 28. Told her that was not acceptable. Said they would give me half price if they could find another co. to get them from. Was told today (4/1/20) they couldnt. Now, because they couldnt get them anywhere else, the half price was off the table.I did some research and found a co. (Marcone) that has 19. Told Frigidaire. They said they didnt do business with Marcone a nationwide co. They took my info and said they would look into it. Still waiting. I have a cooktop stove with one burner out and 4 others ready to go out and no help in sight, without having to paying 1/3 the price of the cooktop and wait almost 2 mo. for knobs. Ill never buy another Electrolux product again!! In January my daughter bought us a Frigidaire refrigerator. Had one in the 80s. It lasted over 10 years. Bad mistake. I feel it’s a ticking time bomb.

We live in California and purchased a Frigidaire refrigerator to put in our newly built vacation home in Arizona. I only wished I would have looked at ALL of the reviews prior to choosing this brand. Our new home was ready 2 mos earlier than expected. We called Home Depot, where we purchased it from, to get a earlier delivery date. No problem... we scheduled it and traveled the 6 hours to spend the weekend and accept delivery of our refrigerator. The refrigerator arrived, installed and THOUGHT it was good to go. The next morning we realized the refrigerator was not cooling. We could hear it running but not cold at all. Long story (which it is) short.... we finally got someone from frigidaire to listen and they said they could not replace the broken refrigerator, they had to send someone out to try and fix it. WHAT???? we do not live in AZ it is our vacation home and we are already back in CA. The rudeness and lack of compassion was unacceptable, but nothing I could do. They scheduled a service tech to come out (yes, I had to find someone in the new neighborhood that I didnt really know to give my key to so they could let them in). The service tech said it was not repairable ... DUH. I gave them the date we were returning and they said no problem.... they will deliver then. NOPE. I received the automated call saying they would be there. Waited home all day. They did not come. I finally got hold of the delivery Manager and he said they didnt even have the refrigerator in their warehouse yet. They finally, after 6 more frantic calls from me, delivered a day later at 8:30pm!!!! The NEW refrigerator makes noise and you cant see the digital display that says water, cube, crushed ice) it does not light up. PLEASE DO NOT PURCHASE ANYTHING FROM ELECTROLUX/FRIGIDAIRE!!!! NO customer service.... and when you finally get someone, they are rude, or at least Sharon at Frigidaire Extension ** was. NEVER AGAIN!!!!

After two months of use the bottom of the oven started cracking and flaking off and the warranty department of frigidaire/electrolux refused to take care of it.

This is about the safety Issue with Frigidaire/Electrolux June 2007 microwave/fan above stove unit. Quite some time ago, the door unit became loose and progressively worse. The problem is that the two door hinges have become broken loose. There are no screws holding the hinge. It is either a cold weld problem or the pressure fit (similar to a pop rivet) has let go. This I feel is a serious product design flaw.

I purchased a French door refrigerator 8 months ago. The bottom door shelf broke off after 5 months. I ordered a new one. It took 6 weeks to get it. It arrived in a book with most of the chef in wrapped in a plastic bags. The end had broken off and was laying on top of the bag. Yes, the obviously dropped and broke the shelf in packaging and shipped the broken shelf anyway. I called to return the shelf. Their policy is that the customer has to buy a 2nd shelf, and they will credit your account for the first. Well, that was 6 weeks ago. I have not received credit for the broken shelf and the new shelf has not been shipped. I’ve made 2 attempts to find out when the shelf will be shipped, and no one seems to know. They were however able to take my money twice. I will be buying the rest of my appliances from a more reputable company.

My Frigidaire upright freezer has broken down in less than a year of purchase and my Frigidaire dishwasher has never worked right. I also purchased a Frigidaire coffee maker that I could never use because of a 220 volt outlet plug. For some reason, Frigidaire is just unreachable.

I recently remodeled my kitchen. I bought all the professional series Frigidaire appliances. I wish I had not done that. They were very expensive. I can not believe how cheaply made they are and feel as well. The appliances are not even 3 months old and yet I have had the service tech/company to my home 3 times already. Microwave will not heat. My refrigerator barely makes ice yet the cooling drawer freezes everything (This is a drawer inside the refrigerator that should keep things a little colder than the rest of the refrigerator). I have had to throw out vegetables and other food as it freezes everything. The dishwasher racks are so flimsy... I get nervous that it will not be able to hold the weight of dishes or glasses that I put on them. I would love to have my reliable old appliances back that did not cost me a fortune. I would not recommend buying anything Frigidaire. I would recommend GE profile and or Kenmore. Never ever had a problem with these reliable brands.

I bought a Frigidaire fridge last January. It had a warped freezer door. After waiting for months with no part availability, I was extended a buyback letter. I filled it out and sent it back before the expiration date. I’ve been waiting for the refund since September and have never received it even though it is only supposed to take a few weeks to complete. I’ve made numerous phone calls, but just keep getting the runaround. In a few weeks, it will be a year that I’ve been dealing with this. It’s ridiculous and I cannot find anyone that will answer an email or help me resolve this. I had to pay more money out of pocket to have a working fridge.

I have a glass top range with self cleaning oven. The range is 20 years old and has been extremely reliable and very easy to use. It does everything it’s supposed to do. Would definitely recommend it.

Purchased a new house in 2008 and decided to upgrade to some nice new stainless appliances. The company recommended Frigidaire. Poor decision. The stove threw sparks when the oven door was closed due to poor wiring under the glass top. The microwave was so loud, it had to be replaced immediately. Now when a cabinet door is closed, the microwave turns on by itself and you have to open the microwave door and close it to turn it off. The dishwasher is hard to close, its noisy, and the gaskets started falling off within a year. The refrigerator door shelves broke several times under normal use and the company refused to acknowledge issues with poor design, then denied sending us replacements. Now the temperature control actuator that opens and closes to let cold air in started clicking, then broke, and wont hold a temperature under 40.This is without a doubt the poorest quality appliance company EVER. I have a 15 year old GE Hotpoint refrigerator in the garage we use for extra food, milk and beverage storage, and have never had an issue with it. If I had the money to replace it all tomorrow, I would take every bit of this garbage, and deliver it right back to the front door of the company with a few choice words painted all over it.

First issue at 3 mths- screws were not tightened from the factory inside the dryer properly which came loose and fell inside the unit causing the heating element to seize. (Took 3 weeks to repair this issue). Second issue- 3 mths later- Belt for the dryer broke, washer not spinning or draining. Belt was replaced, but technician replaced a motor control sensor on washer which did not fix the problem. Frigidaire will not yet replace our unit and is ordering 5 MORE PARTS to fix the washer!!I have asked multiple times if we can have a replacement unit since the machine is intrinsically faulty! And I am told that there will be no placement of our unit until the TECH dept deems it unrepairable, which the technician that worked on the unit is saying that he feels its unrepairable. This has taken 6 weeks now and Im still without a washer! Not to mention the trips to the laundromat, the time off of work I have taken to be home for the repairman. This has been an absolute nightmare. I cannot believe that a company would not stand behind their product and treat a customer this way. I will NEVER buy Frigidaire products again!

Company is taking its time in sending a repair man to fix this brand new refrigerator that will not get cold. I have lost all my food because this new fridge will not get cold and now I have to wait around for months on end for a repair man?

Ive had the Frigidaire stove for 3 years & I love it. All the features are great! The cleaning cycle does a great job! If you spill something, it doesnt drip anywhere & its easy to wipe up. There are two different cleaning cycles. One is steam & the other the heat cleaning.

This range came with the house I bought 3 months ago. I do not know the age of the appliance but it is sluggish and I question the accuracy of the settings. It is adequate for now, I probably would not buy this brand in the future.

Consumers please beware of Frigidaire Gallery product line. We have had it serviced four times and it is only just bit over a year old. Twice for the same issue of freezing all of our food on the fridge side and once for leaving metal shaving in our ice bin from the ice maker. Now our liner on our refrigerator is splitting apart and cracking all over the inside. The way that the Frigidaire company wants to fix it is with tape. The tape is the width of duct tape and white the same thickness as duct tape. So the repairman will put a piece the size of the cracks and stick them on our refrigerator. This is not an appropriate way to repair a $1500.00 appliance. Its like putting band aids all over the inside of our refrigerator. If they cannot make an appropriate repair then our appliance should be replaced. How will I clean the tape? I thought it was a joke when the repairman told me what Frigidaire said to him for this repair!! No one would want tape on the inside of their fridge. Things spill knock over. Its going to be so messy and really embarrassing when people open my fridge. Frigidaire you should be ashamed. What poor customer service. My husband and I have both been on the phone with them for over an hour and they will not help us and insist we have to use tape. What low standards you have set for what was thought to be a fine product. I have wasted $1500.00 on a refrigerator that will now have tape all over it. I even bought the extended warranty. How disappointed we are. No help was offered, nothing, zero. Buyers beware! I will post pictures soon for you all to see my taped refrigerator liner! We were going to purchase the oven in this Frigidaire product line. But not now. Consumer rights arent protected anymore and it is disturbing!!

In December of 2016 we purchased all new Frigidaire appliances. New washer, dryer, refrigerator, dishwasher, microwave/hood combo, and oven/cook top combo. The appliance store had a special if you bought all Frigidaire appliances. Big mistake!! Within 1 year the dryer, washer, and dishwasher all broke. Frigidaire fixed them under warranty. Within the second year the dryer, washer, and dishwasher all broke again. This time the repair bill was going to be on us and not cheap. We decided to replace all 3 appliances with Maytag and Kitchenaid. We have never had a problem with these brands.Fast forward to 4.5 years later and our Frigidaire refrigerator caught fire! Had to call fire department. The compressor caught fire and all the electrical is burned up. We have on order a new refrigerator from GE. Never will I ever buy a Frigidaire appliance again!!! Only 2 appliances havent broken, Oven and microwave. I cant wait for the micro to break because the hood vent sounds like a jet airplane when using it. Has from day one but it does work.

Frigidaire ES340 electric range giving F10 error after pressing bake. Broiler comes on instead and oven shuts off within 2 minutes. So far it shuts off when we press clear but Im not using oven anymore. With the complaints Ive read, we will probably look into replacing range ASAP. My husband and I both work and have latchkey kids and Id hate for the oven to come on and catch on fire when we are away.

I would prefer no stars but unfortunately I was not given that option! I will never again purchase anything made by Frigidaire or their partners. I bought a stop top from them when we built our house 12 years ago. After 7 or 8 years, one of the switches broke. There was no problem with this. But when we called to get the replacement part ($123 plus S&H), what they sent us was not the original part. It had been replaced by a very poor quality universal part. I called to tell them that this part would not last and that I was sure it would break again. Their customer service department gave us no options! Well, a couple of years later, the part did indeed break again. We called CS again and was told that they would be glad to sell us another switch and that a repair technician would have to come and replace it. We would have to pay for that charge as well. After much hassle on the phone, they finally agreed to have him come out at no charge to us, because they thought we were not placing the switch in correctly and that was surely the reason it broke! Well, once again, the switch has broken. Our only recourse is to buy a 3rd switch for another $123 plus S&H. I have several issues with Frigidaire in regards to this issue! First, only one person that I spoke to today even tried to be helpful. I was transferred to multiple people and all of them seemed to be confused as to what they were supposed to be doing. They obviously do not understand what customer service really is. They kept asking me what I wanted from them. I told them the problem again and again and asked for a permanent solution to a very expensive problem! After replacing this switch 3 or 4 times, I could buy a new stop top! Not one person offered to send a new part out for free because of this being an on-going problem! Now, that would have gotten a raving fans review! I understand that they dont want to sell me replacement parts. They want to sell me a new stove top! But that is not what I expect from a company that advertises their products as top of the line and high in performance etc. Secondly, it is a crying shame for them to charge $123 for a small switch that probably cost them $5 or $10 to make! That is price gouging if I have ever heard of it. And the last time I checked, price gouging is illegal! I am so disappointed in this company and it is very unfortunate, because overall, I love the stovetop. When it has to be replaced however, it will definitely not be replaced with another Frigidaire product! I am curious to know if other people have had problems with this replacement switch (part no. 318078200)! This is the first time I have ever rated an experience with such negativity, but this has been the most frustrating situation! By the way, I found the switch on www.knobshopper.com for $29. Now what does that tell you?

I bought a home with all Frigidaire appliances in it, the first month after moving into this only 1 year old home, the oven needs a new element. Ok so that was $350 thinking this was a fluke and bad luck. The ice maker is crap not only does it not make enough for a family but it always has random styrofoam balls among the ice cubes that you cant see until they float to the top in your drink. Ok so that was minor but then the lights all go off inside the fridge and freezer. We call to let them bill us for a $46 light they say maybe the issue since they work like LED Christmas lights (when one goes off they all go off). We replace one at a time thinking it would light up but nope the whole fridge starts to die. Not keeping temp. Now 2 boards are blown and $565 later after repair tech came out it works but the ice maker is still crap!!! Not working at all. Stay far away friends from the Frigidaire Brand made by Whirlpool.

Have had issue with Frigidaire gallery, food in the top compartment freezes! After many phone calls, numerous service calls, parts replaced, their solution is to move shelves around! Wasted way too much time trying to resolve this issue. I was actually told by someone on phone at some point that things do freeze on top shelf???? Would not recommend their appliances. Problem started under original warranty and I stupidly purchased another 2 yr contract. Waste of money.

I spent over $1800 in Sears on a small wall oven 5 months ago and what a waste of money. I used the Self Clean feature on the lowest setting for the first time, just to see what it was like. I followed the instructions and everything seemed fine. Until I went to use the broiler the next day. Nothing. Then I tried the oven. Again nothing. Neither would get hot. So I called Frigidaire and scheduled for a technician to come out. I was given a date and took the day off. He didnt show up and their customer service Reps were very rude. So I called back Frigidaire and scheduled for a different service company to come out. The Rep called me and asked what happened to the oven. After I told him, he said he knew what had happened and ordered a new thermostat. It took nearly 2 weeks to arrive. When he eventually showed up with a colleague, almost 4 weeks later, the oven didnt get fixed. The gas pipe is in the wrong position and they didnt want to touch it. So Im still waiting to get this oven fixed and Im extremely frustrated. Frigidaire is not a reliable company when it comes to the quality of their appliances or the companies they use to repair them. My previous oven lasted 30 years and this one didnt even last 6 months. I will NEVER buy another appliance made by them or recommend them to anyone. DONT BUY THEIR PRODUCTS!

So far, the dishwasher has been wonderful for my family. I have not had any problems since I purchased the dishwasher in November; however, I do need to give it a little more time to see if it would hold up over a year with my husband putting in dishes.