From day one I have hated this LOUD condenser. I trusted my HVAC contractor, who had worked on our home for 5+ years and that was a fatal mistake. We had a York AC unit that was great but when it leaked he said he would replace it. He replaced it with a Goodman condenser and coil - I had no idea he would not be replacing it with another York system as he did not tell me he only installed Goodman units. The second it was installed it was LOUD inside our home. Amazingly enough, when I pointed it out to the installer/owner of the HVAC company he said, Does not sound loud to me. Hey, its not your house! Had the tech service guy come out from Goodman and he went through the entire condenser unit and in his report he said it was all great but it was loud inside the house but very quiet outside - so when the AC is running I would need to be outside - perfect. Pretty much my two+ months with customer service, their supervisor, the tech supervisor have been horrible and 10 years of this is just going to be a picnic. DO NOT BUY GOODMAN and do NOT ever trust your HVAC company to install anything without your permission.

Ours is a 2010 Goodman heat pump. We were never told we needed to register it so now we have no warranty at all. We just paid $1475 to replace the compressor and now the motor on the fan has gone out. I am not happy at all. The same company who installed it are doing the repairs.

Our Amana heat pump started breaking down after 5 years. First it was a leak, then coil, condenser then the other coil and another 5-6 leaks repaired. All of these on separate occasions & all in an 8 month period. Customer service wasnt any help either! I will never purchase Goodman Mfg. brand in the future!

Seems like I have a common problem with several consumers that have purchased a Goodman HVAC system. I built my house in 2009 and the builder installed 2 units, upper and lower. Every year I experienced issues with both units. We had to replace the coils and fan in the lower unit, we have to add Freon every year, $500+ because the units stop cooling. Ive spent well over $3000 for parts and labor. Now, looks like the upper unit continues to fail and the Goodman customer service department acts like the company has no concern for a resolution. My warranty expired after 5 years, because I too never received registration papers for an extended warranty.

I purchased a 16 seer Variable speed 2 stage 3 ton heat pump with a AVPTC air handler. The unit was purchased and installed on 1/13/2012. Almost immediately the problems started. Goodman replaced the variable speed motor in the air handler along with the circuit board. I then started having problems with the heat pump in the winter months kicking out on the high head pressure limit.After many calls to Goodman, they sent a factory Rep from Iowa along with a rep. from Lute Supply where the unit was purchased. The rep found a short in the high pressure limit, a Hard start was added to the heat pump and the unit worked fine for about 6 months. At this point I have $750.00 invested in service calls. The unit failed again in August 2016. Service was called again and the run capacitor was replaced. Service call $313.00. The unit ran fine until 10/25/17 when the heat pump stopped. Service was again called and I was told the unit is leaking and coil needs replaced. I have 13 service calls on this unit at a cost of $1800.00. The unit is coming out, I would never recommend Goodman products.

I employed an Air Conditioner to replace my Central Air unit. Goodman A/C was recommended by the salesman. The next day after the installation, my wife and INoticed that a noise came from the A/C condenser unit. I contacted the contractor and informed him that I was concerned about the expensive noise that was being emitted from the A/C, I was told by him that this was normal. I then contacted Goodman Manufacturing who in term informed me to contact the Contractor who then in turn should contact their supplier for further investigation. It has been several weeks now, the noise at start up has been steadily been increasing in sound. Up to now nothing has been resolved, I am am now in the cycle of phone tag. My wife has medical problems and requires an A/C that functions correctly. Where do I find a solution for this problem? I have paid for this Unit. I did not get it for nothing.

Purchased a Goodman heat pump and air handler 09/09/08. I called Goodman and verbally gave them the serial numbers of both units and I also sent in the warranty card as well. 2013 unit started leaking freon so I had it topped off and the unit ran fine. 2015 leaks got worse so I called Goodman and they stated I sent in the warranty card 05/15/09? Data input error perhaps or did this happen when they cut over to a new system? Found out they did put in a new system but dont know when.Spoke to a male CSR rude and abrasive refused to let me talk to a supervisor but finally caved in. Spoke to Hema and she stated they had the serial # for the heat pump but no air handler so no warranty on the handler. Told her I called and mailed in the warranty card then was told they do the data input and then the cards are thrown away. My word against theirs? I thought the customers was always right? So much for that theory! I have called several times after that, no return calls. Theres a surprise! Although Hema was helpful but still no warranty.I like the unit and have very little problems with it until the leak, and now the warranty. What is the point of having a warranty and then not to honor it? So now they think I will get stuck with the bill... wrong! Got things to do and people to speak to about the warranty issue. This is just bad P/R on their behalf and I am sorry they are taking that stand. Will I buy another Goodman unit? Maybe not because of this warranty issue.

After 5 years we change two condenser unit and two coil. After 1 year we change condenser unit and coil again. Compressor go bet and coil leaks again. If You want save many never use Goodman products!

I purchased my Goodman furnace and (so called 10 year warranty) through a contractor that was working for the builder who was building my addition. I never received the warranty registration form from the contractor that was suppose to be returned to Goodman within 60 days. I had a fan replaced within the first year that worked its way loose filling my house with smoke with no questions asked. Eight years later the same fan has bearing problems requiring another fan costing $640.73. Goodman now tells me it is no longer under warranty because the registration was never filed. Consumer Affairs could tell me when (the contractor) purchased the unit but they couldnt warranty it. The moral of this review is Goodman cant sell the unit to the consumer but they expect you to register it if your supplied with all necessary information from your blue collared installer. Im told that a fan problem is not a common problem in HVAC units but very costly. Theres much better quality than Goodman manufacturing.

We purchased a Goodman HVAC 3-ton GSZ130361BC in April 2012. In June 2014 we paid for 3 pounds of coolant. On July 12, 2014, one more pound of coolant was added. They found the evaporator coil was leaking. On July 17, 2014, a new coil was installed. It required two men to remove it, so we had to pay $400 extra. One year later, July 26, 2015, the system has shut down. It appears to be an electrical problem this time. Our 3-yr-old system has already cost us $954 in repairs (not counting todays pending repair). We definitely would not recommend this product.

Replace our 15 years old trane air conditioner and choose Goodman from the same contractor. Contractor told me that there is no need to replace the ductwork and just did some sealing and cleaning job.

Our development, Buckhaven built by Bill Clark homes installed Goodman Air Conditioners. It has been a problem since we moved in. Last year, a new coil was installed, covered by warranty. This year, coil failed. $800 for freon and to install a new coil. This air conditioner is a piece of junk. Do not buy it. I also do not know if I should pay $800 and have it fail again or buy a decent air conditioner which works.

I purchased a Goodman central air conditioner in 2009. Since that purchase I have had to change the inside coils within 4 yrs and numerous service calls. Last year June of 2013, there was a leak on the inside coils and it cost me 400.00 labor and prior to that I spent 350.00 to diagnose the problem. Now it is Sept 2014, the air compressor locked up and failed, now the warranty expired in 5 yrs. I am looking at a replacement cost of at least 1400.00, but Goodman honored the warranty because it was expired by 2 days. Next week Sept 15 the coils in the unit leaked, the technicians tried to repaired it but could not. I had to purchase a new unit for 1450.00

Over the past 6 years I purchased 4 gas packs which were installed by different HVAC installers at different homes. The motor has burned up on all 4 units. Two of them burned up after 2 years, one of them lasted 3 yrs and the last one just burned up after 5.5 years. Do not buy their products. Product GPG1324070M41

I purchased this unit from a local contractor and have had 3 problems with it since installation. I had installer fix the first issue which he told me they would not charge me for. Unit was installed horizontally in attic and installers didnt know that when unit is installed this way condensation builds up in tube which wont allow heat to start up.Their employees are totally incompetent since they never glued PVC vent and exhaust piping through roof. Primed but never glued. Stick a piece of pipe in and thats done. Crooked coming out the roof, which I had to have repaired with the unglued pieces of pipe. Im afraid to check and see if they at least glued the pipe that holds condensation as that will eventually leak in time if that was also improperly installed. Now I had to have flame sensor replaced and unit is only 3 years old. Goodbye to Mensers Heating and Cooling and Goodman products.

In 2009, nearing the finish line of my post-Hurricane Katrina rebuild, I had two new Amana HVAC heat pumps installed. Less than 2 years later, one started malfunctioning and I was told the coils had a leak. Second opinion said no, but the problem persisted as the coolant apparently did leak out over time. Last year, the coils on the downstairs unit appeared to have a leak. I have a parts warranty but the labor runs between $800-$1000 per unit. I called Amana, unaware that this was a common problem, and the customer service rep could just have well sent me a picture of her middle finger with the attitude and complete lack of concern she showed. I guess the volume of complaints had her on edge. I did a lot of research before I bought these units and I had faith in the company. I never would have imagined I would have this much trouble in such a short period of time, as my old units had been in service for at least the 17 years since Id bought the house with only minor repairs, never coils or compressors. Ive been screwed by just about every contractor that set foot in my house but was happy to find a good HVAC company that didnt screw me on service, but the product is just BAD. I cant believe Goodman/Amana doesnt care enough about its reputation to address its customers concerns. Theyve changed their policies about it several times from what I can discern and now theres a class action suit against them. I teach marketing at a university and would love to give them some lessons because theyre in serious need. Bad moves, Goodman. Many bad moves. Im reluctant to pursue a class action suit because their lawyers will make millions and Ill get something like a $100 voucher, but maybe a private suit is in order. At the very least, I should contact the FTC.

I am a licensed HVAC/R contractor who has been in the field for 30+ years who installs all makes and models. These last two years selling Goodman products has been very very stressful. In particular the build quality is super cheap and flimsy and their quality control is extremely poor. Ive installed 30 gas furnaces in the last year and 10 of them all had wiring issues such as Molex plugs with uncrimped connections. The wires were not even stripped back and also the female spade terminals were poorly attached causing me to waste my time to fix their poorly assembled units. The last straw was I installed a brand new 80000 BTU 92% furnace for a very good customer of mine and it hasnt worked right since it had been installed. Now mind you this is not any fault of installation but fault of Goodman instead.The gas valve was dead on arrival so I thought, Ah. No big deal. Ill just go ahead and replace the gas valve. Things happen, I thought to my self. Well, in goes the new gas valve still not operating so then Im looking at a new replacement circuit board and now Im furious and the customers not too happy either. So go the new board installed. Didnt fix the issue either. Now Im fighting with customer service who is useless by the way and unwilling to help me resolve the issues. The customer service manager was dodging my phone calls and wouldnt return any of my calls. I didnt want an unhappy customer and wanted them to have heat so I removed that pile of junk and put in a New York furnace. Fired up beautifully. No problems and now the customers happy. But Ill tell you Im happy that the customers happy but Im not happy with Goodman. Please whoever reads this refuse Goodman products. They suck. They dont care about you or me and they are not cheap to buy either. Do yourself a favor and buy a quality brand and not this cheaply made trash. It made me look bad to the customer installing a brand new unit that should have had zero problems but ended up hurting me financially as I had to buy the customer a new furnace because they wouldnt help or even refund me for this defective unit. Hopefully they go out of business selling shoddy equipment to us honest hardworking Americans like us. I will never recommend or sell Goodman ever again and will spread the word. Have a blessed day.

WE had the unit installed # GMH95GCH95GCH9. This is about 5 years ago. At first it ran fine then one day it quit. The installer had me look for the red light, throw the little hole in the top center part of the unit. The light was blinking and he wanted to know the pattern. All it did was a steady blink. Then we turned off the power and turned it on and the furnace worked. We have been doing this for a couple of years. It is the only way we can heat the house. Is there anybody in Beaverton who could make this unit run like it should?

I am a new homeowner who had a nice HVAC guy install a brand-new Goodman system in my home (I chose Goodman). The red plastic logo on the outside unit broke off within two months so I simply contacted Goodman to ask for a replacement (it serves their needs well to have free advertising like that) and they flat-out refused after initially telling me it was being sent. What a horrible company. I shudder to think what will happen if/when the unit itself goes out. Already regretting this purchase. Should have gone with another more reputable manufacturer. BTW, this sign is being removed entirely. Nobody needs to know I have a Goodman which is a piece of garbage based on how their corporate headquarters treated me for simply asking for a replacement logo/sign.

I purchased a brand new Goodman 4 ton HVAC unit in March 2017 for 5k. Only 4 years later the compressor goes out and it cost me $800 in labor to fix their bad products?! How is this okay? Goodman should have to stand behind the labor charges too! I will NEVER buy GOODMAN again!! Dont do it!! I wish I had thought to visit this site before I made my purchase... Live and learn!

We built our house in 2013 and replaced the compressor 5 times in 8 yrs. We now changed brands and completely changed everything, compressor, air handler, etc. Our builder was kind enough to replace until we changed brands. Cost us over 4k.

Goodman has an excellent reputation in the HVAC industry for many reasons. They offer a wide selection of high-efficiency products that feature superb engineering and quality construction, which are available at a variety of price points. Goodman offers very comprehensive warranty coverage on almost all of their products, with mid-range and premium priced models receiving additional coverage to protect your investment better.

Had the Goodman DSXC18 AC condenser installed with a matching Variable speed air handler and after research and vetting a qualified installer I am very happy with the value, efficiency, overall performance of the Goodman product. Would suggest this product to anyone looking for a great value, warranty, and performance. (As long as they have a qualified technician installing the product).

In 2010 I purchased a Goodman air conditioner for close to 3,000.00. I go back and forth between residences. In April of this year, I arrived to a very hot condo. I called the company who sold me the unit (C&C Heating and Cooling). They came out twice and told me it was a faulty coil and the freon was freezing up. I am retired and cannot afford to be paying service and parts for something I should not have to do. I had to pay $250.00 for service, part and freon. I called your company and was told to contact you when the service was complete. I have all the invoices. The reason for this email and that I dont think I should have to pay for a unit to be repaired that is less than 5 years old. Hope to hear from you soon, thank you.

We put in a new Goodman air conditioner two years ago. Yesterday, we had to replace the compressor. Even though it is under warranty, we had to pay a $100 fee from Goodman for the part and $650 in labor to have it installed. We called Goodman about it, and they were unhelpful bordering on rude.

I purchased this gas furnace about three years ago for my old folks, and they are yet to experience any problems with the pump. During summer, the house is evenly cooled as well as being equally warmed during the winter season. The furnace is quite expensive but according to my experience, the quality is worth the high price. Many expensive products are believed to be of high quality but last longer. I would buy this product again and also I would, without a doubt, recommend it to anyone.

We had a Goodman 3 Ton Unit replaced on 7/21/2015. It cooled all of about 1/2 day. Since it was installed in July during heatwave (94 for more than a week) we thought it was taking house time to cool and the air out of the vent felt marginally cooler than air temp., But we were delusional. The unit was blowing warm air. The installer came on 4 occasions. 1st time to remove Freon, 2nd time and third time diagnose system, 4th install indoor thermostat. Nothing. The unit blows cold air when the sun is down and as soon as the sun comes up fails and blows hot air. Miserable unit. Had a second HVAC person look at unit. Diagnosis, Condenser. To that I say, REALLY it’s not even installed a month??? My house is 80 +, I should not have to live in the heat with a brand new unit sitting outside my house. Today we are suppose to have our installer back to replace the condenser. If this does have the system up and running 24/7, my instructions are for him to remove the unit and install another brand more reputable such as Carrier, York, Trane. I did in depth research to find Goodmans are nothing but a ton of junk that really needs to be pulled off the market. Waste of everyones time and dollars. Furious.

25 years with only one service call. Wow. Of course, at 9 seer, we need a better system now. The newest HVAC units are rated 50% higher, so its just a matter of time for us. Which new system is best?

Evaporator coil went bad after 3.5 years (known issue) with Goodman search the web for complaints. I have a 10 year warranty after fighting with Goodman on registering the unit for a new house. My HVAC guy files for warranty. The approval took a week then it took Goodman another week to inform as to COVID19 we are backed logged and dont know when the part will be in stock.Given the amount of people who have the same issue with Goodman one would expect Goodman to have this part in the warehouses. Sadly no warehouses have the part and what was in stock as to the known issue with summer starting those in stock were taken. I have never seen an HVAC system have this issues after 3.5 years. My parents had an Amana hvac from 1980s which was replaced in 1999 that ran with no issues which came with the house. After my 10 year warranty now 7 years left is done if I have issues I will get a Trane with spending the extra money so I do not have to worry about odd issues occurring.

I purchased the extended warranty through our local One Hour Heating and Air (now out of business). This covered a total replacement installation in 2009 of: a Furnace/Coil downstairs; heat pump/air handler unit upstairs; two outdoor units. Evaporator coil sprung a leak last week and I checked my warranty online and on the phone w/ Goodman and they confirmed my coverage for parts and labor. Called one of their authorized Asure techs and he came out and told me the coil wasnt covered.Everything (all serial numbers for furnace, heat pump/air handler, two outdoor units) was covered and registered EXCEPT, they had no record of the serial number for the coil. They all start with similar #s (0905, 1001) yet that one serial number for the coil isnt among what they have. Im beyond angry, especially after reading that thats the part that may have been defective upon install!! *sigh* They said the only recourse I had was to present them with a RECEIPT from 2009 showing that coil on there! After confirming the furnace was covered online, I didnt even consider keeping the receipt. Lesson learned there, I suppose. I will be calling them back today and try and dig a bit deeper. This is ridiculous.

I am not happy with the Goodman A/C that was purchased in December 2009 and was installed on December 26, 2009. I have had nothing but problems with the unit and I purchased the 10 - 10 - 10 year warranty on the unit. Even though you have the warranty, the refrigerant is not covered and you are responsible for adding it - also you have to pay the service calls to get the unit checked. On 6-22-2010 the compressor went out and a new one was installed. On 8-9-11 the blower motor went out and was replaced. On 6-3-2014 the evaporator coil had to be replaced. On 2-23-15 the condenser coil was leaking and has to be replaced - found out to get a new condenser coil would be 7-14 days, because there was not one in the state of Florida. I would not recommend the purchase of a Goodman Unit of any kind. Our a/c company Star Air Conditioning & Heating in Kissimmee, Florida has been excellent and have done everything they can to be of service.

I bought a Goodman heat pump model GsZ160361bd, serial no 1903096018 brand new and had it installed by a “license technician“. The unit broke in less than 18 months and required repairs that cost me approximately $1600 in labor. The part were covered by the manufacturer. But no customer should have to spend that much money on a heat pump that was purchased new. I believe Goodman Manufacturing has junk heat pumps and I recommend anyone looking to buy a new unit to look at the other manufacturer. Also make sure it is a sister brand name to Goodman. The customer support is of no use to the customer who purchased their product. All you get is scripted reply to call a license contract to fix their junk product! At your own cost! This is a real experience. Do not buy!

Since we bought our NEW Goodman A/C unit 5 ton in 2010, its been nothing but trouble. Leaks freon, had it repaired 6 times and now no heater. DO NOT BUY THIS CRAP. Goodman will not help you, just give you runaround. Very BAD Company. They should be ashamed.

8 year unit, installed in a new house in 2013, Houston TX. 5 Ton. The coil was broken in 2017, had to replace it. This year 2021 the condenser had leaks EVERYWHERE! This was installed in a new built home. My husband passed away suddenly 2 days before the day of the closing back in 2013, and I had no time or clear head to learn about warranties. The crooked contractor never registered the unit under my name, and therefore when it broke this year I could not claim any warranty. Laws in Texas only benefit corporations but not the individuals. The manufacturers will give better price to contractors with licenses, and higher prices to home owners.If you own your house, make sure you register any device you buy under your name, specially if you are a lady, try to avoid service companies to buy devices. Most contractors (installers, distributors, repair companies) in Texas are vultures, awful rats, they will take your money and never disclose the real price they get from manufacturers. Goodman ethics sucks, same as the contractor JDS (David Sanabria) in Houston. For HVAC units save yourself aggravation and pain: Go with RHEEM, Bryant or Carrier.

Several years ago I purchased a Goodman central air conditioner through a local dealer. It was supposed to be high quality with a 10 year warranty. After several years the coil developed a very small leak and had to be replaced. I tried to get Goodman to replace it, but they told me that I did not register it correctly and essentially told me to **. After some quick research, I found out there is a class action suit against Goodman for knowingly selling coils with a defective design. Many customers have been stuck with these faulty coils. STAY AWAY FROM ANY PRODUCT GOODMAN SELLS. On the Goodman website it says IN LARGE TYPE A name you can trust. Do not believe it. I understand that any company can make design mistakes, but Goodman is a very large company that could afford to stand behind their products, but choose NOT TO. Check out the consumer reviews. Goodman is VERY LOW.

We purchased and registered our 3.5 ton 14 seer package unit heat pump in June 2016. Oct 2016 our air stops cooling. We call the HVAC installers and they come out and the coil is leaking. We had to have freon and are now waiting on the new coil to be delivered. A new heat pump should last more than 3 months. We will be out labor cost and cost of freon. Since Goodman knows that this is an issue they should be bending over backwards to cover all cost associated with the coils.

I have a Goodman heat pump that is less than 4 years old but has had many problems in that short span of time. Im already aggravated that Im sitting in the heat with no relief, but what really makes my blood boil is the way I was treated by Goodmans customer service. My air conditioner is out AGAIN and Im sick of paying all the service fees associated with keeping it running. My compressor has now gone bad so even though the part warranty will replace it, Im out the $1400 it cost for labor. I feel like they should absorb those cost since they sold me a defective unit that wont stay in operation more than a couple months at a time.

Purchased 4 Goodman package heat pump units, 3 out of the 4 have all had problems, bad reversing valve and compressor on 1 unit, bad condenser coil on 2 unit cannot be repaired, 2 bad condenser coils on the 3rd unit, cannot be repaired. Goodman will NOT stand behind their bad and leaking coil issues. I will never purchase another Goodman product.

Brought a unit from Goodman on 3/7/17. Installed the unit for my customer on 3/9/17. On 3/11/17 they had to evacuate from their home because of the smell because the heat exchanger is bad. Also the children got sick and the parents got headaches and had them for 3 days. Goodman said they couldnt give us a new heater and the homeowner no longer wants this furnace in their home. They do not want no tech from Goodman at their home. They want to be reimbursed. The Manager Michael ** was the most unsympathetic person I dealt with in my life. Instead of just reimbursing the homeowner he is making it difficult for them. He wants us to pay a tech from Goodman to deem it bad when we purchase the unit not even a week ago. I will never recommend Goodman to any of my customers and homeowners and I have been doing heating for over 25 years and I know what I am talking about. Do not purchase a heater from Goodman. They didnt care about children getting sick and they had the homeowners without heat for 5 days and will not reimburse them with their money. I am appalled they only care about one thing taking money from customers. They didnt try to help at all. You will never see our business again. I also suggest to you Michael ** learn how to be a manager the way you handle this situation is uncalled for.

When this unit Goodman heat pump model GPH144841AC was about one year old it developed a major leak causing all the refrigerant to escape. It cost $500 to have someone repair the faulty factory solder joint and recharge it. Since I installed the unit myself Goodman will not honor any warranty. It is a self contained unit that I did not even open up so there was no way I could have damaged the inside of the unit. About two years later the main power relay failed and I had to replace it. This past Spring, 2017, I found it low on refrigerant and I added about 3 pounds and it worked correctly up until a few days ago even cycling off during some 28 degree weather (so it had refrigerant then). Yesterday I noticed it was running on emergency heat and checked it this morning. Not a pound of pressure. Apparently the small leak became a big leak. Again since it is a self contained unit it must be a factory fault. Im hoping it is something that can be easily fixed, but Im going to start saving for a replacement and it sure will not be a Goodman unit. They are junk.

I just got my furnace 2 years ago and the air went out, and now the furnace is not working. I am a senior citizen with 2 grandkids living with me. I am now using space heaters trying to keep the family warm during this cold time. We live in STL and I am willing to pay for the part but I dont see where you have the part in stock, B1282628S. What a Christmas! Can you help me?

We got what we were told was a top of the line Goodman HVAC natural gas unit. It was installed this September (2019). All was well until it got cold and we turned on the heat. Gas smells arose from the floor heating vents. It doesnt happen all the time but there are great bursts of gas intermittently. And -- get this-- our carbon monoxide detector started beeping. We were so naive that we thought the detector was broken and replaced it. Then the new one started going off! We called the installer. They came out and could detect no leak from the outside unit. It was discovered that there was a gap where the unit had slipped off the base. They fixed that. We were hoping that meant the problem was solved. Nope. The gas smell in the vent is even stronger. Im told that means the heat convector is cracked or broken or defective. This is a brand new unit. What the hell?

In 2007 we had a new Goodman 4 ton 15 SEER heat pump installed in our home. Nothing but problems since. Much review was done before purchase to make sure size was appropriate for home, etc. Never really feels like its heating or cooling properly. Numerous times per year it has required repair, run capacitor, defrost control board, blower motor, bad txv (whatever that is), bad reversing valve. Last week started making awful noise while running. Repairman said it needs new fan. And last night it started throwing the breaker at the heat pump. So tired of this piece of crap, would not recommend.

Model ARUF486016BA Air handler. In this blog, I am not suggesting that you have to buy the very best and most expensive air-conditioner on the market, but just beware of doing business with Goodman. All of us who have owned homes and had to incur the expense of a new heat near unit are typically replacing units that are 15 to 20 years old not 7. I bought the Goodman 4 ton heat pump in early 2008. In 2010 I had a refrigerant leak so I called my repair company and they informed me that the evaporator coil which is the main coil in the air handler was bad and had a leak. He informed me then, that this was a very common problem. He had the coil replaced under warranty which I was shocked he did not cover the labor and $500 later my AC was working.About a year ago my AC wasnt cooling so I called the company and they came in and put some Freon and it and told me once again the coil was leaking. I asked them if they could get a hold of Goodman and/or the distributor to see if they would replace the old part once again they said no. I had them charge the unit up at $150 and it bought me another year. I just priced repairing the unit and it will be approximately $1200. I figured I would call Goodman and see if they would potentially replace that product once again given the class-action suits that Ive seen on the Internet and unhappy customers all over the United States. I spoke to the first line of communications and she informed me know theres nothing we I can do and I should just replace the whole unit. My question of her was do you have $5000 to spend on a condition of your house?I spoke to a supervisor this morning and pleaded my case and she had the audacity to say the evaporator coils may not have been installed properly or theyre not in a safe environment for our products. Really! The repair company that Ive been dealing with for so many years told me they havent sold Goodman products in a few years because of the problems they had. It is very interesting that pretty much the only AC units on eBay, Amazon, and Craigslist are Goodman units. I am going to replace my unit with another brand and one thing I learned is you dont have to spend top dollar on the unit, but to do have to do your diligence and feel comfortable with the manufacturer of the product. Shame on you Goodman Corporation for peddling that junk. No wonder there are class-action suits out there.

We purchased our system in 2007 and have had every problem you can imagine. Major part replacements, like heater coils. Currently we are having cooling issues. Last year the freon had leaked out, we are thinking that is whats happening again. Getting ready to have it serviced to find the problem. After reading all the negative reviews, a class action suit needs to be filed against the makers of this product. Im going to need money to replace this unit. I agree with the others who posted a review, its an expensive piece of junk!

We had this furnace less than 6 years in our new home, this was installed by the builder, and gas valve failed to work within this short period. After contacting their customer service we were told we are out of warranty. This company has a trap set for registering the unit within 60 days of installation to get full 10 years warranty. We were not told by the builder of this trap as Goodman and the builders are all lobbying to sell cheap stuff and keeping the customer uninformed of this conditions in small writings. I am sure many new homeowners may not be aware of this condition which is deliberately set to trick the customer, so the Goodman can wash off their hands of any failed part.Their customer service is lousy and have no consideration whatsoever for exceptional cases. They say only original homeowner will get 10 years warranty, means if the ownership changes, the warranty is over. This is really a joke & trap. How in the world the functioning of Goodman furnace part impact the performance whether Mr. X owns the house or Mr.Y, as far as both does the same maintenance and care and keep record of it as well. I was pretty sure Goodman is a big name in the industry, but this company is worse in the customer service even with a corner grocery store, who still respect their client. Never buy again from Goodman who cannot stand behind their products.

This unit replaced our old gravity heat furnace. What a difference! We never had AC before and its awesome. Minnesota summers dont last long but get really muggy. The winters are also more comfortable with a good heating system instead of heat floating to the ceiling from the registers.

Weve been pleased with our Goodman heat and air units, at 16 years old both air and heat run efficiently. We have maintained them by having a professional come in, replace any parts needed, tweak the units. We keep the filters changed about 4 times a year. Before we turn on the A/C we clean the outside unit of any debris, our HVAC tech also cleans it. Overall we are pleased.

In July of 2012 I purchased a Goodman System for my Condominium in Ossining New York. I was a little skeptical because I had never heard of Goodman but was assured it was made by Amana and was a good, reliable brand and somewhat less expensive than the name brands. I was told by the company that installed it that it had a good warranty... 10 years in fact so not to worry. I had routine maintenance done on schedule and in April of 2018 began having trouble with the A.C. Serviceman repaired and recommended a new thermostat system which I had done. Three months later the system failed again. Noticed some ice buildup on copper pipes around unit and some water on the floor. Serviceman replaced filter and cleaned outside condenser. One month later FAILED again and now told by repair service the condenser coil is no good. He said, Dont worry. Its covered under warranty... Until three hours later when Goodman told him the unit was not registered and they would not honor the warranty. Now I have the bill of sale with all documents and serial numbers yet they are telling me that I had to send in the postcard to have it registered. Its a damn 7000 unit... Like a car. I said... You dont send in postcards for cars do you? I went round and round with Goodman NON CUSTOMER SERVICE and decided to try to reach a supervisor. THEY KEPT TELLING ME THAT WAS NOT POSSIBLE. Well I called the corporate office and asked to be connected to the CEO a Mr. Ebisus secretary. Lo and behold I was connected to a woman named K.D. ** (Write that down folks. K.D. ** is the secretary to the CEO.) I started to explain my issue and she was trying to put me back in touch with customer service... But I convinced her to listen to the whole story (the same complaints that many of you have mentioned in these reviews) after a good 10 minutes she assured me that the head of Consumer Complaints a Mr. Preston ** would be working on my case and that she was sure he would help in the matter. She even went so far as to tell me that she was instructing him to get back to me within 2 hours with a resolution. Well... he called back and was ABSOLUTELY NO HELP AT ALL. In fact he said to me... You were never supposed to get put through to Ms. ** office. I was and I intend to make sure that both of their names are out in public so that people will know who they are and how little they care about customer service.Tomorrow, I am having a new unit installed at a discount price from TRANE which is a REAL COMPANY that backs its products. My service company was so mad at Goodman that they are eating the labor cost to install the new system. They discounted the price by 2600 DOLLARS and a 4500 price tag is now down to under 1700 which is less than the part that Goodman wanted to send me. STAY AWAY FROM GOODMAN... Tell your friends to stay away from Goodman and if anyone has a class action suit going count me in. Please call Ms. ** and Mr. ** and give them.

When I bought the goodman furnace I was told it had a 10 year warranty. It broke down several times (circuit board) in the first two years and was repaired under warranty. After 7 years it broke down and I was informed that unless I had gone online and registered it, the warranty was only 5 years. Nobody told me about this, sounds like a scam!

I own several houses and have had several Goodman HVAC systems (mainly heat pumps) installed. Its turning out to be a nightmare; chickens are coming home to roost! Its the same thing on nearly all of them--- leaking coils! After reading all these other reviews I am very worried!

So after reading good reviews and hearing good things about Goodman, I decided to fork out the money and pay to have a brand new Goodman heat pump packaged unit installed before winter gets here. Well needless to say that Id much rather have my 13 year old unit back in. The HVAC service company installed a new 3-Ton Packed heat Pump in on the 23rd of November. Its been almost two weeks and already Im very disappointed in this unit. Yes it may be a little bit quieter but it definitely does not get as warm as my York did. The funny thing is that they are both the same size. Im an engineer so I took my infrared thermal gun along with my Fluke Thermometer to record over a two day period what the min., avg.,and max. temps coming out the ducts were. This past weekend the outside air temp was around 42-45 deg. F.. This isnt all that cold outside but needless to say that having my thermostat left on 73 all weekend left for some warm to even bitter air temps inside the house. My house is basically a brand new house with all new dry walls and insulation. After recording the temps, the lowest air temp the hvac pumped out was 64.8, the average was 78.6, and finally the max. temp was 96.8. Only 96.8? That is ridiculous for it being only 42 degrees outside. My 13 year old York heat pump unit would put out at least 110-115 max in that weather. Needless to say I will never buy a Goodman again after losing all the money that I have. Im scared to see how cold its going to be in this house when it is 0-5 degrees and snowing outside. Im more than likely going to have to bite the bullet on this one and buy a whole new unit from York, Trane, or even a Lennox.

I bought my house in 2014 in South Florida. The house was brand new construction and very well built. It has all impact windows and doors, along with plenty of insulation. The biggest mistake however was that the builder installed a GOODMAN manufacturing HVAC system. The system is sized well within Florida code and worked fine the first year. However, the second year things quickly went downhill during the summer of 2016 when the condenser motor went out in the unit - only to be followed by the coils leaking 4 months later. As of this summer 2017 the unit has gone out again and was completely out for 2 WEEKS!!! I set the unit to 74 and it runs all day even though the house is 85 degrees inside. I have had 4 different HVAC companies come out and try to diagnose my problem. I have had 7 techs from 4 different companies completely disassemble my unit trying to find the problem. They have checked all the ducting and checked my homes structure for leaks, to no avail. All 4 companies have told me that they believe that the unit is defective and ALL has NOTHING positive to say about the company and all these companies refuse to even do business with GOODMAN (for obvious reasons). That Goodman is one of the cheapest units you can buy and has the most problems! They all recommended that I Bite the Bullet and replace the 3 year old unit, after I have dumped $1400 into it. When I contacted Goodman Manufacturing, an American made Company out of TEXAS. I was told by a supervisor after explaining my situation, that there was nothing they could do to help me out, despite there being a 10 year warranty on the unit. The incompetent employee I spoke to from GOODMAN told me that my unit was fine and didnt see a reason for them to have to replace it. For a companys motto to be, At Goodman we believe in American Dependability. Units are designed, engineered and assembled in the U.S.A. to tell a customer that theres nothing you can do is appalling. Goodman Units are nothing more than the lowest quality TRASH - Made from defective parts in China and Mexico, shipped to the U.S and then assembled by migrate workers. Their whole American Made motto is **.Goodman Manufacturing and its management are no better than All Talk No Action Politicians! I hope Trump builds that WALL and taxes your defective parts coming into the U.S so much you go bankrupt!!! It is safe to say that I have thrown out my garbage known as Goodman and Switched to a much more dependable A/C unit.As for anyone thinking about buying a Goodman A/C unit dont!!! For anyone thinking about replacing their existing unit or buying a house with a Goodman A/C be warned!!! It will cause you so much money, stress and headache when it goes out within 3 years. You will be HIT IN THE FACE with thousands of dollars in repair bills, only to dish out another several thousand dollars to replace it with another unit. I am so entirely dissatisfied with Goodman, their product as well as their employees. I wont even sell my old unit to anyone because I dont want them going through what I had to, down here during a HOT South Florida Summer. P.S.A.!!! To anyone purchasing a new HVAC unit. Spend the extra money upfront and buy something that will last you at least 10 years. DONT BUY ANYTHING FROM GOODMAN MANUFACTURING OR YOU WILL EAT THESE WORDS, THAT I CAN PROMISE YOU!

I have a Goodman heat pump that was installed in Dec 2009. It started leaking freon last year. Just 2 pounds. This year it started freezing up. Guess what? Needs more freon and r22 is high. Just found out r22 production will cease in 2016. This unit is leaking like crazy. Called Goodman. They say my unit is out of warranty because it wasnt registered in first 60 days. What? Is this a gimmick? Thought it came with a 10-year warranty. Seems like a easy way for them to get out of warranty for their products.Ive had cheap Walmart window units last longer than this piece of junk and way cheaper. I found a new a-coil for sale on internet for 500 bucks but found out it might leak when installed new. The a/c company said they would install one for 1500$. Are you kidding. This unit is out of warranty 6 months. Would have been better off paying extra for something better. Overall this will cost me much more in the long run. Goodman customer service is terrible as the guy there just kept saying to call one of their dealers. In my opinion Goodman needs to go out of business or do whats right and fix these faulty units.

In 2020, I purchased a 16 SEER Air Conditioning unit and a cased evaporator coil after the coils on my old Carrier unit (which I loved) failed due to age. Since the new coil required an updated refrigerant, I decided to replace the AC unit as well. The installation went smoothly, and the unit (although failing to cool quite as well as its predecessor) has been functioning without issue. Fast forward to last weekend, when I received a letter from Goodman, stating that they were issuing a voluntary recall on their evaporator coil drain pans (“under abnormal conditions, the drain pans may overheat, deform and melt, posing a fire hazard”). Of course, whenever I see the words “fire hazard”, I sit up and take notice. I immediately contacted Goodman and found out that my unit was affected. Initially, I was impressed that they quickly sent out a replacement kit - which took only a couple of days to arrive at my home. But unfortunately, my experience has accelerated downhill from there. Goodman provides their own technicians to effect these types of repairs - apparently because these dealers are willing to complete the job at a rock bottom price. As a homeowner, I have specific vendors that I have trusted over the years who know me and my home, and I would prefer to have the repairs effected by the HVAC company that has performed my service for many years. Goodman does allow for these “third-party” repair preferences, and my HVAC company was able to price out the job. Unfortunately, when they filed their claim with Goodman, they determined that only a nominal amount would be disbursed, and that the balance (which was over $600) would have to be covered at my expense. Think: “You totaled your $40,000 vehicle, and the insurance company is only prepared to issue you a check for $20,000”. Since discovering that I am on the hook for $600+ in order for Goodman’s problematic part to be repaired correctly (and which I would think they would want to avoid fixing “on the cheap”, since they apparently didn’t get the original design correct in the first place), I have tried every avenue I could think of to avoid having to foot such a large bill myself: 1. I talked to my HVAC company to determine if there was any way they could affect the repair for less. Nope. Replacing the pan will require removing that coil, and that’s a two-man job. 2. I called Goodman’s recall department (which - although staffed by friendly people - is really just a call center). They said they couldn’t help and directed me to the main Goodman number. 3. I called the main Goodman number and was told that they have technicians that have agreed to the rock bottom “you get what you pay for” price, and that if I don’t want to use one of those, I’ll have to pay the difference myself. Gives new meaning to the term “paying customer”. 4. I asked what this rock bottom price was. After a brief hold, I was told that Goodman cannot release the actual amount of the rock bottom price. 5. I asked to speak to a supervisor. After some recalcitrance, I was finally connected with said supervisor, who rendered the same explanation. In essence: “You have to use one of our techs-who-you-have-knowledge-of-and-cannot-vouch-for-the-quality-of-their-work-and-oh-by-the-way-they’ve-agreed-to-do-the-repair-for-the-rock-bottom-price-that-we-won’t-tell-you-what-it-is or else you must pay the difference yourself”. 6. After thinking about things, I decided to try to vet their list of vendors to see if I could indeed go with one of them. I called Goodman back and was immediately told that Goodman doesn’t release the names of these vendors. “You can go to our website for a list of certified Goodman vendors, but there’s no guarantee that the one you call is the one that has agreed to do the repair. And oh, by the way, our process is not for you to call them. They will contact you when they are able to fit you in to the 500,000+ repairs that have to be made”. Needless to say, at this point, frustration levels were through the roof. Continuing... 7. I opened the Goodman website and found a list of certified vendors - scrolling through them and using the point-and-click method, coupled with “they have a nice sounding name” to pick one at random. I found a vendor after a few minutes, checked their reviews (they were good), and called. I was immediately connected to a receptionist who promptly dropped my call. I called back, got the same receptionist, and was able to talk for about 30 seconds before she dropped my call again. 8. I called a second vendor and was told that they weren’t sure whether or not they did Goodman recall repairs. They would get back with me once their service manager had an opportunity. No call came that day. 9. I called my home warranty company to see if they could help with my $600+ passed-along-to-customer cost. They were very nice, and nicely told me that my warranty does not cover manufacturer recalls. So, that pretty much brings the saga up-to-date. I absolutely loathe feeling so defeated, and have pretty much resigned myself to paying $600+ to correctly repair Goodman’s defective manufacturer part. This was my first Goodman unit, and - one thing I can absolutely promise - it will definitely be my last.

(8-20-15) Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.This Goodman unit we got installed is fabulous. Its quiet, powerful and it slowly brings up the air speed in the house and slowly reduces to almost not notice it. The outdoor 4-ton unit is quiet enough for people to carry a conversation without missing a single pronunciation...its that quiet! Please do yourself a favor and take the time to tell your installing contractor and they will come through for you like they did us. Make it personal, get to know them a little by offering some lunch (pizza and pop) like we did, and they will do a PERFECT JOB for you...providing they have the ability.Our final cost was that they took off 3% of the price (paid cash with a 401K loan) and they threw in a free HEPA whole house filtration system and half off of a forced air HVAC humidifier. I saved ~$600 + I got back $200 from Duke Energy for a qualifying energy saving system!!! Win, win, win. People, we love this unit and my wife thinks I am a superhero now. Everybody is happy and the contractors left with a full belly and a thank you. Take care of people and they will take care of you.

Last year, I bought a house that recently had a Goodman heat pump installed shortly before my purchase. Recently, I discovered the contractor had not installed the unit per Goodmans guidelines. I called them up to see if the installation was still acceptable, despite not being per their guidelines, or if I should talk to the contractor about re-doing it. I figured that if Goodman said it is acceptable, then I would drop the matter; if Goodman said it isnt acceptable, I would have more leverage in asking the work to be re-done.As a homeowner, they refused to talk to me; they said to talk to a Goodman installer. I told them my problem was with an installer, so how could I be sure that another installer would give good advice. (I am a retired HVAC engineer, so I would understand whatever technical advice they gave.) I can understand them wanting to be careful what they say, and refer many questions to an installer, since most people dont understand HVAC, but my question is a simple one, Is the installation acceptable as-is? With this kind of support, no, I will not buy a Goodman unit.

I bought a Goodman Heat pump last year. Already I have had 2 leaks and had a contractor come out to fix the fan because it will cut off.. The fan runs all the time.. Will not hold freon and Goodman will not replace the unit. I have had nothing but trouble with this Goodman heat pump.. I will not... or will not recommend one to anyone.. I feel like telling them to come and get it and just buy me another unit made buy someone else.The unit is less than a year old.

I closed on my home May 2014 and purchased your product Model: GSZ13421AG Serial:1403135510. This product is almost new and only 2 years old. It has been determined that it has a faulty piece. I feel as if I have no recourse and am stuck with this faulty product. The air conditioner is defectively designed and cracked resulting in it leaking refrigerant, thus making my unit entirely inoperable unless I pay 750.00 total. As a result, my electric bill has increased because while the unit was leaking, it required more power for adequate cooking. Because the leakage of the refrigerant from the evaporator coil left my unit completely ineffective, I am forced to pay 750.00 in total repairs to address the problem fully which will take 2 weeks.Worse, today I had to pay 79.00 for a leak search out of my pocket to determine why your product is not functioning as promised by your company. I had to pay 75.00 for the visit and 190.00 for refrigerant. Worse, I have to pay 425.00 in labor next week to have your item repaired, the bill is at 750.00 plus at this point. I am outraged. This is ridiculous. Im told that it is tough and I should pay or my house will be hot.

I was sold this Goodman Air Conditioner by Four Seasons heating & Air in Port Charlotte, FL. I have only had two years of use and after it wasnt blowing cold air I called 4 Seasons and in five minutes of inspection was told the compressor had blown out. They told me that despite the poor service of this unit, only parts were covered and they would charge $800 for the labor to reinstall these defective parts. I am 80 years old, live in Florida and will have had no air conditioning in 90% heat for at least three days. This product was defective. I have been a homeowner for 50 years and have never had less than five years wear from any air conditioner. Goodman needs to be investigated.

I purchased a heat pump in 11/2011 and then started to have a lot of problems in 2015. It was noisy running also. Then on 5/15 was my 1st service call and they found a hole in the coil which leaked freon. Had to be repaired and added freon. Then 4/2016 it stopped working completely. Another service call and they had to replace the compressor and defrost control unit. At least they were under warranty, but I had to pay for service call and freon. Thats not cheap either. On July 8 warm air came thru vents. Serviceman had to add more freon and changed the schraders. More money. This lasted a week and back to warm air again. Another call another hole in coil and more freon. This lasted a month so now its Aug. 2016 and Im sitting here in my house with temp of 95 and outside temp of 98. I have so much money out for service calls and freon, that Ive decided that I am going to have to buy a new heat pump when this one isnt even 5 yrs. old. But with all the money going for repairs, I could have put in a new one. I trusted the dealer for the quality of Goodman products, but since all these troubles Ive read all the unsatisfactory notations and Im adding to it. In fact the customer service girl at Goodman hung up on me when I told her I would never recommend this company to anyone. Hows that for rude employees!! I would like to get some of my money back if its possible. I wrote to Goodman asking for this, but I doubt if I will because they dont care. They dont even make my model anymore, so it must have been bad to begin with. I hope other people read the reviews about Goodman before they purchase anything and dont buy from them. Model #GSZ1302471 serial #1107701356.

I bought a 15 seer heat pump from Goodman Manufacturing. This is my worst mistake ever, less than 5 years evaporator coil started leaking out Freon. 2 pounds to start with, then 1 year later 5 pounds. Unless you like spending enormous amounts of money on Freon ($45 per pound), and $75 per hour labor, do not buy a goodman heat pump or air conditioner. The amount of rust around the evaporator coil is unbelievable. Their warranty is a ** warranty. The warranty is only as good as the product, and the product is only as good as the warranty. Please do some research and don’t buy goodman products. I thought it said made in America. Its made with defective parts, please look at all their negative reviews. I had a Rheem that lasted 31 years and a carrier 33 years.

I have purchased a Goodman heat pump there 3 years ago and it stopped working. The compressor went and have been trying to get it fixed. Have contacted the company many times and they will not replace the part. I know of someone else who has the same problem as I do. Will never deal with them again. There is a 10-year warranty on it and they will not fix it, its been two years waiting.

Purchased a Goodman furnace in January 2010 from a building supply company in Steinbach which is about 20 mins out of Winnipeg. I liked the fact that Goodman was offering a 10 year warranty on the parts and 10 year full replacement. We have had nothing but issues with the unit every winter and always seems to be the same issues - a circuit board, sensors, condensation build up and the motor. I had their Goodman account manager in my home last year after I said I wanted the unit out of our house, was told he was going speak to his superior to make sure I was satisfied Toronto and get back to me, that never happened. I never write reviews about products but the word needs to get out that the furnace is not reliable. If you live in area which only requires your furnace periodically then maybe its fine but not in a Canadian climate.

Our house had a Lennox heat pump system that came with a new house made in 2006. It nearly broke me financially with repairs and the straw broke when my family was on the cold side during last winter. I called Recker and Boerger this year and they gave us a bid on a brand-new GOODMAN 16 SEER 4-ton unit armed with a scroll compressor, matching variable air handler, 5-year parts and labor warranty on the entire unit, 10-year parts after the 5 years is up, and a LIFETIME scroll compressor replacement guarantee in the event that the compressor fails for any reason--providing it stays at the same house it was installed in. I explained in great detail to the R&B salesman that my family had been through hell with winter and repair costs and we really needed some good service.

On 6/7/19, my 11 year old Goodman Furnace had a near catastrophic overheating which melted the main control board and ruined the entire interior of the furnace with a putrid smelling black carbon dust. After sending photographs and a detailed report from the professional installer, who has only seen such a near fire twice in his 30 year career, I was told by Senior Management, “There is nothing we can do since you are 12 months out of warranty”!After discovering that Goodman had underreported major fire issues with other products in the past and was fined by the US Consumer Product Safety Commission, I have decided that I want nothing to do with this company and their utter dismissal of my complaint and request for some assistance with a completely unreasonable $4,000 expense. This highly dangerous and unusual failure of a product without any company empathy or concern, after a vigorous outreach on my part, warrants this review and a refusal for anyone who is considering putting their lives in this company’s hands, to enrich this multi-billion dollar company any further.

The capacitor failed after only 3 1/2 years. While this inexpensive part (less than $30) is covered under warranty the labor of a licensed HVAC contractor is not covered. So I had to dish out $180 for labor. Labor should be covered under warranty as well. Disappointing and frustrating to happen on a relatively new unit.

On October 16, 2012 we were awakened by a terrible noise coming from our Goodman HVAC unit inside our 6-year-old Fischer condo. We found that the noise went away when we turned off the heat, which is not feasible when the weather has turned cold recently. Since we have been under a service agreement for the past 2 years with Ricks Heating and Cooling I had them come out and upon investigation it was determined that the noise was related to vibration in the extremely long line-set (approximately 106-110 feet) and DelMonde (the installation company) had paired the 3-ton outdoor heat pump with a 2-1/2 ton inside air handler. We have not been able to use the heat pump as the compressor is failing and the coil on the interior air handler has also failed. Therefore, we have been relying strictly on emergency heat and space heaters and keeping the thermostat low in an attempt to minimize our electric bills.Additionally, Rick Martin of Ricks Heating & Cooling states that even if we replace the heating and air conditioning system he cannot guarantee future performance due to faulty installation of the existing line. Ideally, the entire system needs to be replaced and new Freon lines run in the proper location. This could be a considerable cost to us and may possibly also involve having to cut through our drywall and that of our neighbors. Naturally, we do not wish to involve our neighbor in this matter, nor do we want to have to bring it up before our condo association board and would like to minimize intrusion and inconvenience of others. As luck would have it the heat pump only had a 5-year warranty and the coil has a ten-year warranty, however, DelMonde failed to register either item for the warranties.After many weeks of getting opinions from other HVAC companies, two visits from DelMonde, and numerous phones calls with Gary ** of Fischer Homes Warranty Dept. we had an inspection on December 5 with representatives from DelMonde (the installation company), a Goodman factory rep., and Gary ** of Fischer. On December 10, 2012 we received a written opinion from Rob **, the Goodman factory rep, who declared that the refrigerant line set was within guidelines of 150 feet and equates to a capacity decrease from rating of approximately 12% and It is not outside our allowable design parameters per the R-22 Long Line Set Application guide and is not detrimental to the system operation. He further noted that the heat pump and air handler is a proper match ... and he can find no issues with the application or installation.This is very perplexing to us, especially since 3 different HVAC specialists have indicated that the very long line set is much longer than they would deem appropriate and heat pump/air handler do not appear to be a proper match. On December 16, I wrote a response to Rob ** stating that we are not satisfied with his findings and felt the cost burden to replace our HVAC system should be equally shared by Goodman, Fischer, DelMonde and us. To date, we have yet to receive a reply to my proposal.

I have purchased a total of 8 Goodman units for my rentals and my home. I have a lot of problems with seven of them. The coils needed to be replaced on all of them and the relay boards. The parts were under warranty but the labor and freon was a great cost to us. We had most of the problems within a year and a half after they were installed... I have never had such a bad experience with a/c units... Never again will I buy Goodman.

Heat pump 4 years old - spent 2500$ in repairs already. The very first year, we had to replace the condenser, the second year, the coils, the third year we have had to replace the tubing soldering. The parts are warranty but the labor is not, it has costs us 800 to 900 dollars a year. We have called Goodman and they say, the parts are under warranty but we are responsible for the labor to repair these parts. I have asked that extend our warranty or replace the unit. I can get no help. There is no logical reason for the major items in a brand new unit purchased in 2013 have so many bad parts. Customer service is HORRIBLE, no help at all. Registered 4/9/13, Serial #1210586748, Model gph1348h41, Dealers name Connells heating and A/C.

Our house has two HVAC units. Had both air conditioners replaced just under two years ago. The coil from the bigger unit cracked, and all the refrigerant leaked out. The warranty covered the part, the cheapest item of the repair. The warranty did NOT cover the labor or the $1500 worth of refrigerant that leaked. What a gyp. Its not like we did anything out of character. We paid a certified installer to install a new unit. Air conditioners use refrigerant. If the unit breaks, the refrigerant leaks out. This should be covered. The treatment from Goodman (also known as Diakin) is that if you pay to have brakes installed on your car, and the brakes fail causing your car to get totaled, Goodman will pay for new brakes, but not to have them installed, or to have the car repaired or replaced, saying were terribly sorry our brakes failed, but the rest of the car, well, thats just incidental, we wont cover you, thats on you.This gets worse. I posted a review on their website. They emailed me asking for more information. They emailed me back asking me to call. I called. They found my warranty, but had no idea why I was told to call. The lady said it must have been our media team. And that was it! Oh yeah, I checked, they removed my negative review from their website. On top of that, they obviously manipulate their reviews. In addition to removing mine, they left another review that gave one star, but talked about how Goodman made the best unit every. Cant even own up to their mistakes. I will not make the mistake with Goodman again. Our furnaces are probably going to go in the next few years, certainly will avoid Goodman and Diakin.

I had a 95% AFUE GMH95 gas furnace installed in June of 2009. Furnace carries a 10 year parts warranty. In 2015 the inducer pump melted and caught fire. I had the Installation company come out to see this. Was told there was too much damage to replace parts and cables burned. Would need to be replaced. I filed a claim with customer assurance and continually hounded them for the status of this claim. A month later with temperatures now below freezing a representative from distributor and the installer came out to see damage which I already had sent picture to Goodman. Was told I would be notified next Monday. Another week goes by. No word. E-mailed customer assurance rep. for my case and received out of office reply with a phone number to call for assistance. I basically got the run around. A week later I tried again and also left voicemail. I finally called Goodman consumer affairs and spoke with a live person.After explaining the situation and the fact that my representative is not responding for over a month now I was then transferred to the same customer assurance rep. and listened to the same OGM telling me to call consumer affairs. Yes, a complete circle. It seems they just want to avoid this issue. So I called again and got a different live person who said Hold on I need to check something and was immediately disconnected. Now I feel I should let others know about the worst customer service experience that I have ever been through. So much for the 10 year warranty.

We purchased a complete Goodman system from our HVAC company just a little over 5 years ago. It has already had a total system failure twice. The first time, the part had to be ordered and took about a week to get. This time, the blower has failed, and has to be replaced. The expected time is 2 weeks with no system. I cant believe at only 5 years, 2 major components fail. We live in a metro area of over 1,000,000 people, I dont know why parts are not readily available? That must be a sign of the volume of sales they have. In our opinion, these are very very low quality. No decent system would have 2 complete system failures at 5 years. And to think that a blower motor would fail at 5 years is a clear sign of the poor quality workmanship.

We purchased a new Goodman heat pump and new furnace. We have had nothing but TROUBLE from the heat pump. Faulty parts and leaking freon. It is costly to have to keep fixing a NEW heat pump. I wish I still had my old one but we were told we had to let them have our old system??? For what it cost to repair this NEW heat pump you could just purchase a NEW heat pump. This is crazy. Other heat pumps last for 20 years or more with no problems? I give up on Goodman heat pumps.

We had a Goodman GMH95 gas furnace and Ac installed in 2015. Three years later the heat exchanger cracked, rendering the furnace unusable. What followed were two weeks without heat and almost a $1,000 in repair costs. While the part was covered by their warranty, the labor was not. It took two weeks to get the part, during which we had to heat our home with space heaters which added to the cost with a huge electric bill. Never another Goodman product again!

Replaced my outside AC unit in 2014. Original unit lasted 15 years. Inside unit still going at 20 years with regular cleaning. Regular AC guy, John **, recommended a Goodman outside unit. In 2016 compressor leaks and John replaces it under warranty charging me labor at $75 per hour for 14 hours to pick up and install (ripoff). In 2017, the warranted replacement compressor is leaking. Replaced under warranty and same install cost. I had to use John as he had purchased the unit and could only do the warranty. Never again will I fall into this trap. The outside unit has now cost me $4500. I could have replaced the whole system with a reliable system for that expense, which I have to do now in 2018.So after just shy of 4 years a 4 ton a/c and heating outside unit needed service and Freon added two times (2016 and 2017). The tech I called out today showed me oil leaking from the condenser too. The freon was gone. At least with a whole new unit I will switch from R22 to R14 freon. So no more C & J Repairs and Services Inc to service my AC and never again a Goodman AC unit.

My air conditioner was installed with a new furnace a few months ago by Comfort Home business. I thought nothing about the brand because they always does a good job. If they made me a choice I do not remember. It is very quiet and does a good job.

I had an old furnace, but it stopped functioning during the last winter. I decided to try a Goodman furnace as recommended by one of my brothers. The GCVM96 model heats my house quick, and my gas bills have gone down by a noticeable margin. I am yet to do any repairs on this model, and I don’t expect to do any repairs soon. If I am to buy again, I will, of course, buy Goodman again although the prices are a bit high.

We installed a 2008 model Goodman furnace in 2009. Last winter, we had a long, long cold streak and I had 6 different HVAC guys out to try to repair it. The last guy finally replaced the motherboard and it worked fine after that. Now, here we are in 2014 and the first cold spell of the winter and NO heat AGAIN!! Last year I had to spend $941. So far this year, $144. Plus last year we had to stay in a hotel for 4 nights because we couldnt get anyone to come and fix it due to the prolonged cold weather. Last year when we tried to file a warranty claim for the control board we were informed that because we didnt call them when the furnace was installed, our warranty ended after just 5 years! What a crock! NEVER, NEVER TAKE A CHANCE WITH THIS CRAPPY FURNACE!! Buyer beware!!!! SAVE YOUR HARD EARNED MONEY!!!

Weve bought our system just over 5 years. Went away on vacation to come home to 87 degrees in our home. The HVAC people came out and said that it was the compressor, and our unit wasnt registered. (GO FIGURE). So I proceeded to call about our warranty. I was told that the unit wasnt registered (which it was) and they will not replace the compressor. I got 3 prices on replacing the unit and all 3 were well over $1500. I wish now that I would have come to this page and seen all these negative reviews!!! Trust me. If you are thinking of buying this POS please re-think it...

A brand new Goodman/Amana A/C was installed in my home in 2011. The condenser coil leaked and had to be replaced in 2012. In 2014, coil leaked; it was patched and freon recharged. In 2015, freon leaked, was now attributed to the evaporator coil. In the four years since the new unit was installed, I have spent over $1000 for labor replacing BOTH coils and freon recharges. Basically, the product is a piece of junk and major parts need to be replaced - not anyone expects of a new equipment. Is there collusion between the manufacturer and the A/C service provider: one sells product that should be pulled from the market, the other recommend the product and makes money by labor charges?

With proper maintenance, a furnace should last two years or more but Goodman doesnt even have a half life. I put in the first Goodman 10 years ago. The heat exchanger failed in less than two years and the entire furnace was replaced under warranty in March 2007. I had to pay for labor. The heat exchanger has now failed again at the end of winter, rendering the furnace dangerous and unusable. Nobody local has a heat exchanger so it must be shipped from Texas. Im told to pay for shipping and labor. Despite talking to Goodman on the phone, the company didnt tell me it would be backordered nor would it airship to me despite the weather. A consumer affairs supervisor never called me back. My family will be without heat in the Northeast for about three weeks because of Goodmans failure as a quality manufacturer and one whose customer service is disrespectful, unresponsive and extremely poor. Do not ever consider a Goodman and if your HVAC company or supplier recommends Goodman - find a different company because they reflect the companies they carry.

We purchased a new home in 2010 that came with a 4 ton Goodman and we have had nothing but problems with the Goodman. The first year alone the condenser went out, costing us out of pocket for labor due to only the part being covered... not to mention having to add Freon twice a year due to leaks that cant be found!!! Our fan motor, compressor x2, and regular motor have all been replaced costing more than the unit itself!!! I am now waiting on the repair guy AGAIN due to my home going from a comfortable 72 degrees to satans kitchen (95). Someone has to be held accountable for the poor workmanship on these units... Very displeased with my AC unit!!!

Three year old 14 SEER heat pump developed a condenser coil leak. They warranted the part but not labor to have it installed. I had the new coil installed on a Friday. By Monday the coil drip pan developed a crack and was leaking water. Goodman was called by the installing A/C company for a replacement part and asked them to cover the install due to their part being faulty. Goodman refused to help or cover the labor cost. DO NOT BUY A GOODMAN! I’m cutting my losses and getting a better system from a company that cares about their customers.

I purchased a Goodman HVAC system in 2020. The system was installed in February 2020 so they couldnt charge the AC system. When it came time to use the AC part of the system there was no R410 left. After 3 service calls it was discovered that the TVX valve was bad. Goodman offered to replace the valve but not pay the $788 dollar service call to track the problem down and fix the problem and recharge the system with 12 lbs of R410. The service department said they wouldnt cover the service call and replacement of R410 because of the faulty part caused which was to release all the R410. The system cant run without it. This was a brand new system. MAKE SURE AND CHECK WARRANTY. I would NOT recommend Goodman HVAC products.

4 years ago I had both inside and outside units replaced for peace of mind at retirement. Outside unit is a Goodman 4 ton and inside is a Miller furnace in a Modular home. This unit for 4 years has blown water into the plenum and soaked it so bad, I am sure it needs full replacement now. Then 4 years in a row the fine Goodman outside unit has failed in midsummer and is down again right now. It has had coils replaced and compressors replaced and is still under warranty, but when ac repair crew gets out here again maybe Tuesday, I am going to cut my losses and have this junk removed from my sight. It is still under warranty, but I see no reason to keep this unit in service. Right now I think it is the compressor out again, that will be number 3. This needs to be completely removed and everything repaired under furnace to stop water and mold. Cant believe they can sell such poor equipment to people in this country. I will now being retired have to buy and pay for install of another unit and they can take this Goodman with its warranty to the landfill site. DO NOT BUY A GOODMAN UNIT, UNLESS YOU WANT CONSTANT REPAIRS AND EXPENSE ON YOUR PART.

I purchased a Goodman ductless mini split heat pump. It was installed by a professional installer. The compressor stopped working after about 5 years and 2 months. Assuming the unit had a 10 year warranty, I contacted the company. Upon doing so, the customer seemed to enjoy telling me that the unit only had a 5 year warranty. I then attempted to contact a company to repair the unit, and found it difficult to find a company that worked on the Goodman brand. I was advised that Goodman was not a good unit and it would be less expensive to replace it with a Mitsubishi unit, which I intend to do. I will never do business with Goodman again.

17.5 SEER 3 Ton unit, ComfortBridge Technology, Honeywell 9000 Thermostat (Total Connect Online/Smartphone AC Management), 10 year Extended Labor Warranty through Goodman, 15 feet of ductwork replaced in the attic, all City permits and State tax included. Excellent local company found on the Goodman Website.

I purchased a Goodman heat pump GPH1360H41BC (sn: 1208655671) in 2012 from a local dealer by my AC tech. It worked ok at first except for low freon. This year I began having problems. First a capacitor, then the fan motor. A month later I was told the coil had a leak and tech replaced 5 lbs freon at $30/lb plus labor. I was quoted 11 lbs of freon at $30/lb plus 3 hrs labor for a total of about $900 for a new coil. Coil was under warranty but labor and freon isnt. Those are the biggest cost on the problem. Why should we have to pay for freon that escaped as a result of a faulty coil?A week later the new coil arrived and will be installed tomorrow. Now I find out there are many problems with Goodman products. I am a widow on social security and cannot afford costly repair bills. My tech tells me they do not install these anymore. Im also afraid that my son who purchased one a year or so ago will also start having problems. Made in China products are no good. Please stop selling these.

We trust our local contractor who recommends Goodman which is cost effetive and quality. The previous ac is 10 seer and can’t wait to see the drop of power bill this summer.

Goodman 2 Ton 13 Seer A/C unit and compressor: Bought a unit in 2009 - every year had to have them come and do something because it either did not heat or did not cool. Bought it for $2,355. In 2012 I ended up with bills over $2,400 in repairs. Whatever went wrong was NEVER a warrantied part. Watched them fix the air handler and saw the most flimsy wires ever which I was told would burn out every so often. Last couple of years, the compressor seemed to be rather noisy. Filed a complaint and now I am getting nowhere because the installer and manufacturer keep blaming the other person. IF neither accepts responsibility, then I hope to go the the media to have this resolved. Heard there is a lawsuit against Goodman Mfg. Id like to have a decent unit put in. Tired of the expense. Have a 10-year warranty and it didnt last 4 years before I had bills that added up to a new unit plus more... Go to another manufacturer.

Bought Goodman. Never again. 2 burnt blower motors and now a defective evaporator coil and on top of that my installer said it’s all warrantied through Goodman for 10 years but now Goodman says they will not warranty the units for 10 years; only 5 because a form was not filed within 90 days from install. This is bull. It’s because they are in a class action lawsuit about having lot and lots of defective coils and so theyre trying to get out of covering their 10 year warranty on a technicality and because they know their stuff will only last for 5 year and now turning the blame on homeowners for their installing company negligence in not filing their paperwork timely by saying, Oh that’s the homeowners responsibility to file the warranty paperwork and if they don’t we will penalize them for our defective products.Let’s face it. Paperwork or not it should not affect the warranty. If their stuff was built right from the beginning and they felt a 10 year warranty was proper then filing a form should not matter. It does not change the MFG date or the install date or the way they make their products. They have not heard the last from me. This is just a start.Buy Trane not Goodman and save your self lots of headaches. Dealing with Goodman’s customers service is a joke just a headache. I’m not asking for labor charges or the 10 lbs of Freon that was lost due to their defective coils just to stand behind their 10 year policy and provide the parts to replace their known bad inferior parts for the 10 year period they promised. If youre looking for HVAC work do your homework. Check out the net for all the people having issues with Goodman then buy something else more reliable like American Standard or Trane. I wish I did.

We purchased 2 Goodman 2 1/2 ton heat pumps to replace 2 14-year old Amana units. Although it was costly, the overall improvement in efficiency has resulted in lower utility bills. Also with a 10-year parts and labor warranty, we expect lower overall maintenance costs.

I have read so many bad reviews and all I can say is I have been installing Goodman units since 2008 and have yet to have one fail. I would put a Goodman up against any brand. Dollar for dollar and dependability you cant beat it. I have had 2 units where ants made a home in the contactor, but thats the only times I have had to replace any, and I mean any part on a Goodman unit. Goodman also has a solid alum. Evap. Coil, nothing to rust out like other brands have a MILD steel end plates that after 10-15 years of service with it being wet from condensation will rust and cause the copper loops to have pinhole leaks that is impossible to fix. Goodman, Amana, Daikin are all the same company and is the largest HVAC company in the entire world. They didnt get that way from building bad and undependable equipment. They build good quality equipment, maybe its the installer, and not the equipment, because as I have said in the last 9 years of steadily installing Goodman, not one has failed.

Brand new system has had problems from the start. Multiple repairs have been attempted to remedy an unacceptable noise. Still sounds like a washing machine on spin cycle, which everyone agrees is unacceptable, but nobody can diagnose or fix. Further, the unit leaks a rusty fluid into the pan, and there is condensation/corrosion in the supply plenum which the installer said should never leak.

My Goodman unit was installed new 2008, both inside and out. The inside unit which was a gas furnace had to be replaced as it was still under the 5 year warranty. The outside unit stopped working about a month ago, which the HVAC guy said it was the capacitor was gone. They replaced that and a week later it stopped working. So now I was told to replace the coil as that was the problem. So I had to pay for that to be replaced, as I was told the warranty was only covered 5 years. That being done, a week later it stopped working again. So this time they said I needed to change out the outside unit.I started asking question as I am now very frustrated, and did a little research. Come to find out, these should have been covered under the 10 year warranty, but we are not being told by the HVAC people to register the system. I was under the impression that they register it, as they are the ones that order them and install them. I have been doing property management for 20 years and was never told this. Also my clients have never been told this either, so I am thinking this is another way for them to make money, as we have to fork out to have these units replaced after only 6-7 years old. The HVAC companies should be held responsible for this and stop misleading the consumers, either they register the units or give the owners the option to register it.I do property management and have been using the same HVAC company for years. So all of the owners property that I take care of and have had replacement units, have never been told, nor was any of the warranty papers brought back to my company for me to register them or give to the owners. My other house - we have had that unit in for 20 years and it is still going (not a Goodman unit). I told my HVAC guy and he told me he had not registered them and that it was up to the owners to register them - how can they if they do not know. My complaint is both with Goodman Manufacturing as I am not happy with their products, and the HVAC Company and all the other HVAC companies who do not let the consumers know about the 10 year warranty. Very misleading.

Had a Goodman GSZ14 Heat Pump and Air Handler system installed in my house. The units ran trouble free for about four years. Last week the house lights would randomly flicker, yesterday the Heat Pump stopped working. The repairman found that a wiring bundle was ty-wrapped to a coolant line and the vibration of the system wore through the wire insulation and shorted out on the coolant line and arced a hole in that line causing the coolant to escape and shut down the unit. The wire was on a high voltage circuit so every time it shorted out, our house lights would flicker.

I got my 3 ton 14 seer heat pump unit 2010. Had to have leak repair in 2012 and refill gas. Have had to add gas every year since. I was told by two technicians I had a leak in my coil. They have been unable to find a coil. Now my compressor is shot. They can find a compressor but not coil. I still have two years left on warranty but cant get coil.

In 2009, I built a new house and it was finished about August of 2010. I bought a Goodman whole home system, which had an air conditioning unit, a furnace, and the inside air conditioning unit in February of 2010. Since I have had it installed by professionals, I have had nothing but trouble. The outside air conditioning unit turns on very loud and when it gets to normal speed, the fan will jolt really hard and you will hear a really loud grinding noise. This has happened since about September of 2010. We have had 3 service calls out to our house and all of them said that it needed freon or there was a fan issue. We didnt have the money for them to take it apart and find something wrong to cost even more money, so we left it alone. It still does that grinding every time it runs.Then, yesterday (9/5/2015) the outside unit was making a weird noise and the inside unit was not blowing any air into the vents of the house. The inside unit was also make a whining sound, so I shut the whole system off and went back to check it out. The pipe that goes from the outside unit to the inside unit had ice build-up all over it. I let it thaw for an hour and turned it on again to see what it would do. The outside unit will turn on fine, (still makes that grinding noise) but the inside unit will not turn on at all, so it will not blow any air to the vents. I tripped the breakers to the system to see if it would reset, and now the outside unit will not turn on at all!We called our local place to have them look at it this morning (9/6/2015). They got the outside unit working but found out that the fan for the inside unit is burned up and they dont have it in stock. If they cant fix this, I am just going to rip the whole system out and put in a Carrier or a Trane system. I cant believe a company would do this to people. Take their money and then right after the warranty expires, the whole system goes down. UNBELIEVABLE!!

I was told by the installer to register my Goodman 5 ton heat pump for an extended 10 yr warranty on the compressor. The unit was registered- and the compressor failed after 6 years. Guess what--- my particular unit is not covered past 5 years. What a coincidence! NEVER BUY A GOODMAN HEAT PUMP. Apparently these are junk. I wish I had read some reviews before purchasing.