As has been noted in other reviews, KitchenAid has issues with the ice makers not functioning correctly and prematurely breaking. Not even three years into owning the refrigerator, the ice maker has now completely burned up. Brought the issue to KitchenAid/Whirlpools attention and they just dodged questions about the issue being a known issue and inquiries if there have been other reports of the problem (which there obviously have been, as one can see clearly in the reviews). Instead, they tried to get us to contact the seller and ask them to cover the repair. $2400.00 for a refrigerator is not cheap... We wont be buying KitchenAid, Whirlpool, Maytag, Jenn-Air, or any other brand under the Whirlpool umbrella after this experience. (We have several KitchenAid appliances, as we used to think they were a good company.)

Ive had the KitchenAid microwave for less than 5 years now. For so many times that I would try to heat something, it comes up no hotter than it was when I put it in. This happens a lot. I just came back from a weeks vacation to find my microwave had been on fire. It turned itself on while I was away and caught on fire! The entire thing is melted inside. The silver circular thing on top is hanging down and the door even melted. My kitchen cabinets have been damaged. Thank God my house did not burn down!

KitchenAid double gas range (model KGRS505XSS01) burner failed on arrival; knob failed after six months, not covered by warranty. (We tried to force the knob and bent the pin.) That cost $185. Another knob failed one month after warranty ran out. Estimate for same repair is $230. Stainless steel surface is stained, scratched, and discolored. I had trouble on the phone with Sears service company, A&E Services. I was on hold for an extended time as they were having technical difficulty, and eventually I got cut off. Parts available from Sears and from Whirlpool for $59 vs. $80 quoted by A&E Services.

We purchased a new home with KitchenAid appliances and from day 1, my wall microwave did not work and my stove malfunctioned. I called to register my products and was given a quote for an extended warranty (because apparently I am going to need it with these garbage appliances). I was told that they had to ship me some parts, which were out of stock and that I had to wait. After a month, I received the wrong part and called back. I was told the right part I needed was out of stock and had to wait again. After several weeks, I was told that they no longer made my microwave and that they would be sending me a new one. I was told that I could not get the extended warranty at this time because I would be getting a new microwave and if I bought the warranty now, I would have to pay extra to add my new microwave once it came. After several more weeks, the microwave came in and it was a countertop microwave, not a wall microwave. Obviously, it did not fit in my wall cabinet so the installers had to make modifications for it to fit. This whole process took about 3 months to resolve and I did not have a working microwave. Next, my oven malfunctioned with an error code and it would not turn off. I called customer service again, armed with my extended warranty price quote because clearly these appliances have significant issues. I was told that it is common for the error code to appear on my double wall oven model and that I had to shut my power off and on for it to reset. When I complained and said that it was unacceptable, I was told that it was an unfortunate situation involving these appliances and nothing could be done. I asked about my extended warranty, ready to shell out hundreds more on these appliances so that I could get them replaced when they break (which is clearly going to happen). I was told that the price had now gone up over 100.00 because it had been over a month since I registered my appliances. I told Jasmine, the call taker that I had a faulty microwave and had to wait months for a new one, so that is why I did not get the warranty when I first got the quote. She told me repeatedly that there was nothing that she could do and the quote was computer generated and she could not change the price. I asked for a supervisor and was told that Amber (supervisor) wanted me to know that she could not change the price either.I have decided not to purchase the extended warranty on these products. I spent over $10,000 on my gourmet kitchen and now I am stuck with these expensive appliances that will no doubt breakdown again and again. For now, I will make sure my flashlight batteries are charged up so I can make the trip to re-set my circuit breaker each time my oven acts up. Thanksgiving should be especially fun.

In September I purchased a KitchenAid suite of appliances as part of a total kitchen remodel. Less than four months after purchase the refrigerator stopped cooling. I called KitchenAid “Customer Care”, who in reality do not care at all, was put on hold. Call dropped two times. When I finally was able to speak to someone, the soonest appointment for service available was in ten days, meaning no refrigerator for ten days, not to mention loss of all of my food. I am furious.

KitchenAid KFCP22EXMP1 - My fridge is less than 3 years old. The light switch for the left hand fridge door broke. I called KitchenAid and discovered that the part is no longer available! This is completely unacceptable! I paid for a premium product. Would Lexus discontinue headlight switches for a 3 year old product? I dont think so!

Control buttons are coming off my dishwasher after only 5 years. Each one that comes off, the cycle no longer works. Funny thing - my neighbor has the exact same one and hers is doing the exact same thing. Apparently, these expensive appliances are pieces of junk! I called the corporate office, and I could buy another 1-year warranty for $300+, or buy the buttons for $75 and the control panel for $75 and replace them myself. They said all complaints were documented, but if they are, why havent they noticed that there seems to be a trend? Pay attention, KitchenAid.

Bought a KitchenAid dishwasher (Mod KUDS35FXWH8 Ser F24801339) and clips holding the top rack on its rails broke within months of purchase, causing top rack to partially or fully collapse very often. Been living with this for the past several years. Too much spent and too much hassle to replace, as Id have to break tile to replace the unit. Very disappointed. Done with KitchenAid, as if a fairly premium model uses cheap plastic that cant support a top dish rack with normal use, then I have to question the quality of the entire unit. My thinking is that if they do not have the right people, process and engineering sense to add .05 to the cost of key parts in a dishwasher that would allow it to endure at least an average life without breaking, then why should I trust that they would have skills and sense to make the rest of the unit last an average life. KitchenAid made an extra .05-.10 cents on my purchase and lost potentially hundreds or thousands of future customers as a result. Word of mouth, bad online reviews, Consumer Affairs notice... will lead to this. KitchenAid: time for a change.

Purchased all new KitchenAid appliances for a kitchen remodel. The dishwasher overheated in less than a year. A service repairman from the manufacturer replaced the control panel. It worked fine until it was 2 years old. Then it stopped cleaning. I tried working with my extended warranty at this point. One repairman said it needed spot remover (which I had only recently run out of). I disagreed, as the dishes were greasy with food particles left on them. A 2nd repairman replaced the control panel. Still had dirty dishes. They replaced with new control panel. Still had dirty dishes. Then the pump stopped working and you couldnt turn the dishwasher on or drain the water. At this point I had been without a dishwasher for 2 months & was tired of service calls with no results and hand washing all my dishes. The store where I bought it wouldnt replace the appliance & said it was up to the appliance repair to say it was broken...& couldnt be fixed. The appliance repair said that it was up to KitchenAid customer service to make that decision. Customer service said that the appliance repair had to document that enough repairs had been made that it would be cheaper to replace. The appliance people wouldnt do that. I called back the store, the appliance people & the warranty company & tried to get them to work together... with no resolution & ended up buying a new dishwasher...different brand, of course. I wouldnt leave a bad review for KitchenAid, but this dishwasher cost me $800 and a $2,000 KitchenAid refrigerator purchased at the same time has been leaking since it was a few months old. Ive had it 5 years...still leaks & getting the same run around with the store, Kitchen Aid customer service and the extended warranty. No one will take responsibility for their poor products. I do like their stove top and double oven combo, though.

We bought a brand new KitchenAid refrigerator in April 2006 ($4300) and the main control board went out and they do not make the replacement part. We have been without a refrigerator for 3 weeks and still have no idea when we will have it fixed. The repair company says they have to find a circuit board to have it overhauled. It is unbelievable that Kitchenaid stopped making a major part that control the entire refrigerator.

I purchased a KitchenAid refrigerator. I could never get the ice maker out. Later found out it was stuck shut. At about 11 months I notices residue on the bottom of my glass after my drink sat. The volume of the powdery substance was quite substantial and noticeable. I really worked on the ice maker and forced it open. There was a pile of white powder inside the ice maker and on the sides of the interior. I cleaned it thoroughly removing all white power and thought the problem was solved. They just forgot to clean it before shipping it. After cleaning it the water/ice was clear. Within 3 months I noticed the white powder was back in my drinks. I cant believe how much of this powder I must have ingested. I called KitchenAid. Sorry you are out of warranty. I suggested they come out and get a sample of this white powder and identify it as harmless or toxic, if not for me then other who may have not noticed it. Sorry your out of warranty. Can I send you a sample of this powder and you can tell me what it is and if it is normal to be in my drinks. No. CAUTION!! LOOK in the bottom of your glass after the ice has melted. Dont let your children drink this substance. Write me if you have had similar experience.

I purchased KUDC20CVSS dishwasher. After 9 months of service, it started making a horrendous noise. I had warranty service in several times and they could not determine the cause. Now, since its off warranty, and despite never fixing the issue while on warranty, KitchenAid wants me to still pay any labor. This tells me that there was purposeful delay to wait for the device to be off warranty.

I bought a new French door with bottom freezer refrigerator in July 2010. I had continued problems with the seals on the French doors and the doors not closing properly. Also, the ice maker is freezing over. After 4 warranty service calls, the problems were never fully resolved. Now, we have water which flows into the freezer compartment and freezes on the bottom. Once its full, the water flows onto our wood floors. This was a fairly new model for KitchenAid at the time of purchase and I would recommend do not purchase this style. The ice maker storage in the door is heavy and the doors do not seal properly, leading to a host of other issues.

We purchased a white Kitchen Aid gas range (model #KGRS206XWH2). Less than two months after installation, the lettering on the burner control knobs is dissolving off, and smears off with the touch of a finger. I called Kitchen Aid for new knobs, and they said they would send new control knobs as a one time courtesy. They do not consider it under warranty, as they call it a cosmetic issue. No chemicals, or abrasives have been used on these knobs. It is not a cosmetic issue, its an engineering defect, and a safety issue. Unless you want to live for years, with a range that has no lettering on the burner control knobs, dont purchase this range!

We purchased our gas oven/stove two years ago and I am so worried that we are going to have a gas poisoning or explosion in our home. The knobs are very easily turned on. You can brush up against it and you wont even know until later on when you smell the horrible scent of gas. I was cleaning my stove earlier this morning and came back inside the house and I knew right away that the smell was gas and sure enough the knob was ever so lightly turned to the left and emitting gas fumes. Im not sure if there is a recall so this is my first step.

Replaced a FUNCTIONING yet older dishwasher that was 12 years old. Purchased KitchenAid thinking Id get many years of trouble-free operation! NOT!!!! Within a month we were seeing that dishes were not coming as clean as our old machine. 4 months later the entire pump assembly had to be replaced. NOW at 14 months (two months out of warranty), it wont even light up... DEAD... and Im told its going to cost me damn near HALF of what I paid for it to get it fixed... REALLY... NEVER, EVER buy KitchenAid!

KitchenAid needs to do a recall on this dishwasher. We have required repair to the top rack tracks on the left and right sides! The circular piece on the track that pops into the dishwasher rack keeps breaking. I am now going online to find replacement parts to (temporarily!!!) fix it myself. When I asked the repairmen who covers KitchenAid warrantees about the rack, he said he had not seen problems so I showed him the hundreds of comments and reviews from people who hate this dishwasher for this very reason. KitchenAid does not care and they can forget this customer forever.

We purchased All KitchenAid appliances for our kitchen remodel and we are very pleased with their performance. The oven is beautiful and cooks at the correct temperature. The inside is a beautiful cobalt blue color and very easy to clean.

The first one I bought was defective so KitchenAid replaced and installed it. Never have I had the dishes cleaned. I have had to replace the toolbar at the top and now its defective again. The last repairman assured me it was installed well and the water was hot, etc. After he left, the dishes are still dirty. I just gave up. This dishwasher is just a piece of junk with a big price. Im going back to GE Profile, at least my dishes were always clean. KitchenAid should not be allowed to get away with selling defective dishwashers. Worst dishwasher I have ever owned.

We built our house and moved in 2018. Two new dishwashers never worked. Both needed new motors. Outsourced to Mexico... took 3 weeks to be fixed. Now, 2 years later the motor in one of them went out again. We are buying a different brand now.

My KitchenAid dishwasher stopped working, no power to machine, after 18 months. I had a family plumber look at it and he said the machine was getting power to all parts, but front panel must be broken. I called KitchenAid and they gave me a number of a local certified repair place and said all parts are under warranty. The repair place came in 2 days and didnt even look at the machine. The man took the front panel off and fixed it in 5 minutes by replacing the thermal cutout, he said. He said it is a common problem with this model, that this part overheats and blows out and the company knew about this but did not recall these models. He replaced it with a newer version now made to not let this happen. I feel KitchenAid should pay for the service repair since it was a part they knew was defective. I called KitchenAid customer service and they said they wont pay because there was no recall on this model. Great customer service. I will never buy a KitchenAid product again and will tell all friends and family to do the same.

We purchased all new kitchen appliances last September, 2017. Bought KitchenAid mainly because my dishwasher just died after 27 years, so we were pleased with its quality. We bought the items in black stainless. The electric stove top is the hardest top I have ever cleaned, I am a little ocd and hate smear marks on my stove top, and also it seems that the only thing to use to get burnt on spots or food off, is an SOS pad, referred to me by the owner of the appliance store. Also the so called Aqua lift for cleaning the oven, even after doing it twice in a row, is a joke! Still had to go in and clean up the grease and burnt on stuff, and then soak up all the water!! Also when turning on the oven, it seems to take forever to heat up to your desired temperature. Very disappointed, and will never buy KitchenAid again!!!

Warm up time of oven is very slow. The Baking (bottom) heating element lasted a year and is VERY DIFFICULT to replace. The thermostat is inaccurate and fluctuates with different amounts of error at different points in its temperature range. Oven door removal is not straightforward and can be jammed requiring replacement parts for repair.

I purchased my second KitchenAid in 2005 since we were renovating our kitchen and wanted the counter depth model. I already had a KitchenAid that I was happy with, though it was only 2 years old. Within 18 months, the ice maker stopped working in the new one. We didnt replace it right away and we just used the ice from our other one, which was now in our basement as a second refrigerator. We finally had a new ice maker installed in July 2009 at a cost of $200, parts plus labor. Again, 18 months later (with a 1 year warranty), the ice maker stopped working. We went 2 more years without fixing it but finally did on February 27, 2013 at a cost of $242 when we needed it for a large family gathering. It broke again last week, June 20, 2014. 1 year and not even 4 months from the install date. It was suggested by the repair company that there may be a recall and I should call KitchenAid myself. After speaking to a customer service rep and then her supervisor, I was told they only warranty it for a year. Period. I explained that there was obviously a defect in my refrigerator, but that didnt seem to matter. They would have a service person come out for the usual fee. Meanwhile, my 11 year old other KitchenAid has started freezing food - but guess what? At least the ice maker works!! So unless you want to buy two of them to work as they should, I would buy another brand.

Purchased set of KitchenAid Refrigerator and Gas Stove six years ago. From day one gas oven failed to ignite and has been repaired several times. Called supplier and they refused to repair. Has been repaired several times now and was told it is an ongoing issue. KitchenAid failed to warranty as they said it failed beyond the warranty. Recently we noticed the refrigerator leaking, called a technician only to find the water tray had been broken and duct taped. This unit has never had service therefore this damage was repaired in factory and sent out broken. A phone call and message was left with KitchenAid and now, over a week later no return call has been received. We will avoid KitchenAid products from now on.

We purchased a KitchenAid refrigerator. It had never been used. After numerous repair calls, a technician came out and determined that it had a bad compressor. I called Kitchen Aid and pleaded with them to send me a new one. My concern is, if the compressor is bad, what else is wrong with the refrigerator? They refused to send me a new one. I am now waiting for a new compressor. I am furious that I spent so much money on a faulty product, that KitchenAid did not come through to help me out. It is now two days before Thanksgiving and I have no refrigerator.

I always wanted to own a KitchenAid appliances Because they’re supposed to be on a higher brand. We finally renovated my dream kitchen and I bought all KitchenAid appliances except for dishwasher which I got a Fisher & Paykel 2 drawer one. Anyway after 8 mos since I bought the Counter depth refrigerator KRFC704FSS It started having a problem with the ice maker. Called in for a service and said they will replace it and in a week the cooling system started to have problems. I called again for service and the guy said it’s a thermostat and they have to order the parts. I called customer service to follow up on the order and they said that it needs to be replaced because they been having problems with the cooling and that the model 704 Is being pulled out and being discontinued so I need to find another model. There’s so much inconvenience on this considering it’s a KitchenAid brand name. I was heartbroken because I really love the fridge and the platinum interiors and its counter depth feature.

This Kitchen Aid gas range was less than a month old when the first stuck and shorted key message popped up. The oven would spontaneously try to turn itself on at random times. I had to keep it unplugged when not in use. Then it got so I couldnt turn it on. After four repair sessions (thank God I had protection plan), they replaced it. My biggest mistake was getting the same oven!! How could I have been so stupid. Less than a month after getting it, the oven timer would try to go on and it would keep beeping. Then when I tried to start baking temp, it would only go to 6 degrees and I couldnt push any other buttons. The thing is a piece of crap. AND I have wasted countless days on the phone with SEARS and waiting for the repairman. No more Kitchen Aid for me. So frustrated....

I too experienced the dishwasher top rack roller failure. The top rack rollers are secured by (2) cheap very thin plastic spreader clips. These clips are approximately 3/16 wide by 1/16 thick. If just one of these cheap clips breaks - the roller wheel will separate causing the rack to collapse along with progressive failure of the adjoining roller wheel clips. This deliberate design and manufacturing defect by KitchenAid is an obvious attempt at planned obsolesce. This once celebrated company is no longer interested in producing durable quality products. Avoid the purchase of all KitchenAid dishwashers!

Purchased a KitchenAid refrigerator Model #KBFS22EWMS7 in November, 2012 along with a 4 yr extended warranty with a price of $1800. The first week in October 2013, there was a big pool of water on the floor near the refrigerator. Pulled out the fridge thinking a hose had been punctured or a connection was loose. But no, that was not the case. All connections on the back of the fridge were dry. Husband checked more thoroughly and could not find where the leak was coming from. Called the customer service number on the refrigerator user instructions and they set up an appointment with a service person. The service person came out on Friday, Oct. 18, 2013, checked all connections and pulled off panels and checked the back and could not find where the water was leaking. He confirmed there is a leak by seeing all the water on the floor, which looks like had been leaking for a while after seeing the edge of the wall with water damage and mold. But he could not find it and could not tell where it was coming from. So he gave my husband a homework assignment to somehow keep a watch underneath the fridge to determine exactly where the leak is coming from. How about that for customer service!!!! Now after seeing all the similar complaints and issues with KitchenAid, I am so afraid that we are in store for a nightmare of our own!!!! Our current plan is to put some type of rubber mat on the floor underneath the fridge and somehow jack up the fridge a little to be able to see underneath to watch for the leak. This is very frustrating and wish now that I had gone with Maytag!!!!

This is coming out of frustration dealing with KitchenAid fridges. Had an older KitchenAid fridge (Built-In) which lasted about 15 years and decided to go with another KitchenAid as a replacement. Purchased the KBFN402ESS - where its categorized as a Luxury fridge, thats built-in with the latest technologies and cooling features, yet it was super expensive and have been a major headache since the get-go.1) The fridge delivered came as a LEMON. This was during a crucial time, when my wife just gave birth and were new parents, trying to have the fridge ready to cover my wifes nutrient intake, and breastmilk storage. It took KitchenAid 4 weeks to come back and forth for diagnostic / small repairs, and it was not until I was adamant that we must replace the fridge, and finally they noted as out of courtesy they will replace. If KitchenAid cannot guarantee the fridge will operate and perform well within 1 year of purchase, PLEASE GET OUT OF THE BUSINESS - why are you producing such poor quality products?2) Upon replacing the fridge, and its only been 8 months - this new fridge has gone berserk once again under normal operational usage. Freezer had frost build-up, and the technician came and noted that the whole control board, along with fans and other parts will now need to be replaced. All the frozen breastmilk and frozen items, including some of the items in the main fridge have been spoiled. In summary, 1) KitchenAid does not stand behind its products. 2) KitchenAid produces POOR QUALITY fridges labelled as LUXURY and HIGH-END Fridge. 3) KitchenAid customer care is slow, and does not address customers concerns and compensation.4) KitchenAid should perform stricter quality control and thorough testing before releasing products into the market with prompt service and warranty/guarantees - what good is your internal QC, if the fridge breaks on Day 1 or within 1 year?

I am a semi retired senior that saved to purchase my last (what I thought at the time) kitchen range. I have owned KitchenAid ranges in the past and have been very pleased. There were two reasons I purchased this particular brand, it doesnt make any fan noises and for the self cleaning system. To my delight the stove is very quiet and allows an option to turn off all the normal beeping noises and the elements work well. That being said I have never been so disappointed with an oven cleaning system, it DOES NOT WORK AT ALL and yet the company continues to produce this system misleading the public. To me this is a criminal offense except I have no way to make them accountable. I am so disappointed with KitchenAid that they would associate themselves with such an inferior product. It is crucial for me to have a self clean oven and as one of thousands I am now stuck with a product I have come to hate in my kitchen. I am an avid cook and now find there are many products I am unwilling to cook as I have no way to clean my oven. I made wonderful Yorkshire puddings the other night and my husband spent two hours trying to clean the oven but the interior is so shoddy (not really a porcelain coating just some cheap material that cant withstand a proper cleaning and wont come clean with water being heated to 200F doesnt matter how many times you try). The first time after I used the self clean (I have only had the stove for 4 months and cleaned it 5 times) I sat down and cried, having spent so much money and having so much disappointment was a bit overwhelming. I called the place I bought it, they are really great, said the only thing they could do was to sell me a different stove at cost. I appreciated that but I now dont have the funds to do this or I would just to get rid of my stove. I have an extended warranty but this is not considered a warranty issue. I really have trouble with KitchenAid not standing behind their product but more so with a problem they know exists but keep producing, and as consumers we seem powerless to enforce change. As a side note, the oven wasnt hot enough and it does have an option to calibrate the temp. but even so because the oven is not well insulated or made of quality porcelain. During the cooking the temp. can drop as much as 50 degrees before it heats up again which can really affect the cooking process. So all around in general not very happy.

On June 27, 2018 my parents purchased side by side KitchenAid refrigerator model: KRSF505ESS. They made this purchase at Canadian Appliance Source. The product was delivered on Sep.20.18. The product has not performed well since opened, the freezer didn’t freeze and the ice maker didn’t work. To resolve the problem, we contacted WHIRLPOOL CANADA, at phone 1-800-807-6777 as they are taking care of the appliances after the purchase as a manufacture warranty. We scheduled an appointment for Sep.27.2018 and the technician appeared on the wrong address, even though he was provided with the address shown above and the postal code. We called to Whirlpool Customer service again and scheduled new appointment for Oct.1.2018 from 9am-1pm, Spoke to Brenda. We arranged the time and took time off from work, nobody appeared, no phone call made to notify us.When called Whirlpool on Oct.2.2018, they advise that the appointment from Oct 1st rescheduled for Oct. 2nd (without any notification to the customer) and the technical behind the schedule. The time of my call was 8pm Est. on Oct.2.2018. The tech didn’t come (spoke to Stephanie). I called Whirlpool on Oct.3.2018 stating that the technician wasn’t at the place and they offered to reschedule the appointment for Oct.10.2018 for 8am-12pm (Spoke to Tylor). At this time the technician Ram **, from “The Appliance Pros came. He did some maintenance and advised to wait for 24 hours to see if the fridge is working. The refrigerator didn’t work, and at this point both the fridge and the freezer weren’t operated.I was calling Whirlpool Canada on Oct.11.2018 and explaining that the fridge is not working. The representative after a long wait on hold explained that we are on emergency status but unfortunately she doesn’t have any records or documentations from the technician about the issue. I called Whirlpool Canada on Oct.12.2018 at 8:30am Est, and they said that the technician should come secondly to monitor the issue, and it is scheduled for Oct.16.2018, and again nobody notified us about this.I am very frustrated customer of being offered poor service, very long waiting times on hold, NO COMMUNICATION between the customer, the Customer Service and the maintenance team, and no resolution in timely manner. I would like to address it, since it is not the way Whirlpool should serve their customers. I would like to get faster response for the addressed issues, need to be notified about any changes that done by the customer support representative about any changes or updates about the service. Im not typically writing reviews but this situation should definitely be addressed. I hope my review will avoid people of dealing with CAS in particular and Whirlpool Canada in general.

I purchased a KitchenAid built-in dishwasher last fall and if it wasnt so difficult to take out I would not have kept it. Not only was it costly, the top tray does not stay in and you have to hold it while filling the bottom tray. The two trays are so close together that you cannot use the utensils box to hold a knife or spatula or a large spoon. Even plates and cutting boards will stop the sprayer from rotating. Truly the worst purchase I have made in years.

This dishwasher kept blinking after one year of minimal use. I kept reprogramming it and it would wash for one cycle and then return to blinking again until about the fifth time. It just blinks now. I dont think I will ever purchase another Kitchen Aid appliance again.

Our son bought a KitchenAid KUDS201XWH4 replacement dishwasher for us a few years ago. Like everyone else has mentioned, the prongs holding the upper rack rollers in place broke off causing precarious loading of the upper rack, in order to keep the wheels from falling off completely. I went online and ordered two replacement roller assemblies. Surprisingly, even though order acknowledgement indicated out of stock, the parts were delivered in a few days. Removal and reassembly of the roller component assemblies proved to be puzzling at first, but it didnt take long to get everything mounted correctly and working again. Now we stack the top rack with heavier items toward the rear, not in the front. Think teeter-totter balance. Unfortunately, after a recent momentary power outage our dishwashers wash cycle starts, but soon changes to the Cancel/Drain cycle then stops completely. Now what?

First the rack rollers failed (repaired myself). Second the dishes werent getting clean after 2 years. Replaced unit with another brand then discovered still more rack rollers failing. Kitchen Aid is way down the list for me.

Dishwasher is 2 years old and has had 11 wheels replaced on the top rack. Utensils always go through the holes in the utensil holder, often many while its running, and they get stuck and you cant even move the rack to try and get them out. Almost have to climb into the dishwasher to reach the ones at the back, which is of course after spending almost an hour trying to get all the other dishes out of the bottom rack with the top rack in the way. And forget about actually filling it, neither rack can hold any weight. The top one cant handle 5 glasses from dinner and 2-3 bowls without bending. Its not like anyone would expect a dishwasher to be able to handle the weight of I dont know... DISHES!!! If it was up to me I would leave it at the store front entrance. They can deal with this piece of **.

I bought a KitchenAid dishwasher May 2013. HORRIBLE. Within weeks, problems showed up. Wine glasses exploded in top rack, their shards damaging the engine. Food sticks and dries on dishes, requiring hand washing of ALL items first. Plastic mixing bowls melt in top rack. And that top rack, so flimsy, falls off its track at will. When I complained to KA, they said it was my tough luck and, because they dont replace their faulty products, that I should shell out more money for extended service. I did that. And wow, what a nightmare thats become! Horrible and rude technicians come out, late and almost always accusatory: dont use right detergent, dont use right amount of detergent. Today, the guy summarized, Youre having trouble because you dont know how to use a dishwasher. Time to cut my losses and frustrations and look for a reliable appliance, NOT KITCHENAID.

After one year evaporator freezes up. Whirlpool sends out repair man who says evaporator not working, must order parts. A week later replaces thermostat. A week or two later evaporator frozen again. A week later replaces electric control board. Two months later evaporator frozen again. A week later repair man comes out, yes evaporator broken, must order parts. A couple weeks later repair man replaces circuit board. Seven months later evaporator freezes up again. A week later repair guy shows up, yes it is broken. Will need to order parts. It has now been almost three weeks and still waiting on parts. In between waiting for the repair guy or on parts, I have had to unload the refrigerator and manually defrost it every 1-2 weeks. KitchenAid had a very good reputation once upon a time. Apparently they are now getting their parts from the lowest bidder, most likely China. One other reviewer said KitchenAid refrigerators has over 3,000 parts backordered.

Wish I had never purchased KitchenAid appliance. Beware. We have a double confection oven, induction cook top, dishwasher, microwave and fridge...all of them are junk. Oven door was broken right out of the box. Took about 1 month to get a new one and it doesnt work like they advertise that is for SURE. Dishwasher blew the hoses, ruined my kitchen floor and ceiling in the basement. Service man came and said oh yes we know that is a faulty clamp, fixed it and put a huge scrape in my hardwood floor. Fridge blew the hose to the ice maker, again my hardwood floor and ceiling in the basement service guy came out. Oh yes we have a fix for that...it is a faulty piece. Microwave just stopped working, service guy had no idea and wanted us to uninstall it so he could take it with him (it is an over the range hood microwave and weighs about 200 lbs) but he managed to get it working.Induction cook top blew up, smoke and all 1 year to the day of installation (but it wasnt covered because the appliances got delivered before they were installed) had to have a huge argument with customer service that the warranty was 2 years on major components. They said it was not a major component even though the cost of the new board was $800.00. They finally agreed to cover it. Was without a stove for several weeks. Then the dishwasher went again. My hardwood and basement ceiling all water damaged again. This time the water blew the board in the dishwasher. Over 1 month to get the parts just got it fixed 2 weeks ago. Then last week the Microwave stopped working again...still waiting for service. This was my dream kitchen that has turned into a nightmare. Every time I need service I need to take a day off work. I have replaced my ceiling tiles 3 times in the basement, my kitchen floor is warped and gouged and you know what they told me? That is not our problem take it up with your house insurance!

I contacted KitchenAid customer support during January 2012. I had bought a KitchenAid Microwave KHHC2090SWH in February 2011. It had suddenly decided out of the blue to stop working. I had contacted a repair technician and they agreed to pay for his visit. It is now March 14, and after 4 visits, the technician has been unable to fix the problem. He has now removed it from my home and even though I have had to contend with the absence of a microwave for almost 2 months, left me nothing to use in the meantime and no promise that it will be fixed only the confirmation that the company will almost never replace a defective product.I am so sorry that I decided on a KitchenAid and I will certainly let everyone and sundry know about my problems with the KitchenAid Microwave. I am at a loss as to what to do next. It seems like I am just trying to fly against the wind.

Had the same thing happen with a potato that I sensor cooked this evening. I am so thankful that I was in the kitchen when it happened. The potato actually caught on fire and the flames were inside the microwave. I had to take the potato out of the oven and burned myself in the process. I dont dare use it now. If I had been in another room, who knows what would have happened? As far as Im concerned, its trashed! From what I have been reading here from you folks, it doesnt appear that KitchenAid is very helpful no matter what the problem. You pay top $ for what you think is a good product, lesson learned. Could have bought 10 one hundred dollar ones for what I paid for it.

You would think that you spend more money on a trusted brand that it would last for more than 5 years. Its only been used a couple times per week for my wife and me. Called three repair service companies who all told me that the issue is most likely a faulty circuit board which cost about half the price of a complete new dishwasher. Please be assured that I will never buy another appliance from KitchenAid in my lifetime. Hopefully my experience proves beneficial to you!

One week after purchasing a new KitchenAid fridge, it began spitting ice all over the floor randomly. We had to put it in vacation mode every time we left the house otherwise we risked wrecking out expensive hardwood floor. After about a month, the part arrived (they replaced the main CPU) it was repaired. That lasted about 4 months then it began randomly puking ice on to the floor again. They sent out another CPU and the front screen and said that would fix it. In the meantime, the ice dispenser stopped working as well as the main freezer compartment. We lost all of the meat in our freezer (roughly $1000 worth). Our fridge has been down for almost 2 months now and now they tell us the fridge has to be gutted. It has a system seal leak which cannot be fixed on site. Our fridge will be sent out for repair and we will be without a fridge for 4-6 weeks. They offered $100 for us to purchase a small fridge to get us by! What a crock. This fridge has been problematic from day one and now after all of the repairs they still cant explain why the fridge continues to discharge ice randomly or how/if it can be fixed! DO NOT BUY A KITCHENAID fridge!

I enjoy my refrigerator. I like the size inside and the way it is completely functional for my needs. I do believe if I ever need to replace this appliance that I will get the same brand.

Our dishwasher is the whisper/quiet, this thing is far from quiet. Ive had other dishwashers that made less noise and had so much more room than this one. It was here when we bought our house but I wouldnt recommend it to anyone!!

The thing I dislike about my counter size KitchenAid fridge is the configuration of the shelves. But I like the fruit and vegetable draws. They keep the fruit and veggies crisp.

I have put the following letter in the mail to Whirlpool, owner of KitchenAid, because my experience over the last year has been so extremely frustrating. The letter summarizes my experiences. Please review the following timeline of events: On 10/28/2011, my husband and I purchased KitchenAid Dishwasher model #KUDS30IXSS from D&K Appliances in Newtown Square, PA. The dishwasher was installed by D&K on 11/3/2011 and by 3/5/2012, the dishwasher has no power. Then by 3/6/2012, D&K Appliances repaired it by replacing a fuse. On 5/21/2012, the dishwasher had no power. Then on 5/23/2012, D&K Appliances repaired it by replacing the fuse again.On 6/26/2012, the dishwasher had no power. The following day, 6/27/2012, D&K Appliances repaired it by replacing the fuse again and refers us to A&E Factory Service because they can’t figure out why the fuse keeps blowing. On 7/9/2012, A&E Factory Service looked at the dishwasher and tightened the connection to the fuse. They told us that we must run the hot water before we use our dishwasher. Since the dishwasher has a 4-hour delay start feature, this seems ridiculous. On Saturday, 12/15/2012, the dishwasher had no power. On Monday, 12/17/2012, we called Whirlpool Customer Service to request a replacement dishwasher. We had an extremely aggravating conversation with two customer service reps who insisted that the dishwasher needed to be looked at again by a third company, Micro Ovens of Delaware. Your rep set up a repair visit for 12/19/2011, between 8:00 am and 5:00 pm.On Wednesday, 12/19/2012, I placed a call to Micro Ovens to see if I can get a more exact time that they will be arriving. They informed me that they do not come to my area and that Whirlpool should not have set it up. I then called Whirlpool Customer Service again. Your rep was very kind and apologetic and handled the call very well. However, despite her best efforts, she could find no one to repair my dishwasher before Christmas, 12/27/2012 was the first available. Between 12/15/2012-12/27/2012, I had no working dishwasher. On 12/27/2012, Ace Appliance Service of Delaware Valley spoke to your tech line while they are here. They were informed that there is a “Fuse Kit” that needed to be ordered. This will take about a week to come in. Ace replaced the fuse to get my dishwasher working in the meantime.On 1/3/2013, the dishwasher had no power. I called Ace Appliance to see if the “Fuse Kit” has come in. They advised me that the wrong thing arrived yesterday. They will order the right thing. I asked for the right thing to be overnighted. They advised me that I would have to pay for that because Whirlpool would not. They will not set up a new date for the install of this kit until it comes in, which most likely will be Monday. Throughout this process, I have been appalled at how many times someone has referred to the rules set up by Whirlpool as the reason for not doing what should be done to make this situation right. I need a replacement dishwasher. Any advice you can give as to how you can make this happen would be greatly appreciated.

Our 48 refrigerator has been down for 30 days. They no longer make the CPU to repair it. It took 2 visits to determine this by certified Kitchenaid partners. 2 weeks to file a report and get a call back for a prorated exchange of $6500 to replace our 6 year old unit with a unit that is new but an Old Version. We have now been trying for a week to get the person responsible for our case with no response to move forward. Its now been a month without a refrigerator that cost us 9K to be offered a unit at their cost without any consideration of what we have been dealing with all this time. They are even willing to offer us the newest version of their unit. All together this will end up costing us 15K for a unit that should last more than 5 to 6 years or at least should have parts for them to repair it. WE also spend another dollars a year ago to repair the ice maker. Model number of the unit is the Kssc48qXs. X refers to year made.. Its like spending 3 thousand dollars a year for a refrigerator. How can I think of ever buying Kitchen Aid or recommending it to anyone if they dont stand behind their products?

I remodeled my kitchen in June of 2012 and installed all KitchenAid appliances. Two weeks after the warranty was up on my dishwasher, it stopped working. I decided to get a contract, in case something happened again. Well it did. In 2014, the panel needed to be replaced, and today I just had a service person in to fix it again because its not cleaning the dishes. So to date, I have spent another $600 on this dishwasher, in addition to its original cost. The next time it breaks, Im just going to buy a new one -- and it will not be a KitchenAid! One other thing to note. I complained and complained to KitchenAid about the problems, thinking that they would do something to make up for the issues. But all I received was a form letter that basically said, too bad!

Had dishwasher KUDS30IXSS a little over a year and two small plastic parts on the upper glider both broke after just moderate use. Outside of warranty by a few months and Whirlpool (Kitchenaid) sent their own repairman who said the two parts were $48. Took 10 minutes to replace them and then charged $130 for labor and an additional $85 for the service call. I have never, ever had a service where they charge labor and service charge. Its one or the other (Also, $130 for 10 minutes of labor?). Complained and repairman said its company policy and should take it up with Whirlpool which we are. We recently had our Kitchenaid side by side built-in go out as well, luckily under warranty. Their products and service have gone steadily downhill year after year. We were loyal customers at one time but no longer. Check all the reviews out there on any appliances you are considering before you buy another Kitchenaid.

We purchased a KitchenAid side-by-side in April 2004 for our new home. The fridge never was very cool and we ended up calling for service in Jan 2005. The service tech told us to clean the compressor and it should work. The fridge was barely cold, but the service tech told us the fridge was fine. In May of this year (2012), the fridge stopped cooling completely. We lost hundreds of dollars of food. It took a week for the service tech to come out. He told us to defrost the freezer as there was ice inside it. We turned the fridge off for 24 hours as per his instruction. That didnt fix the problem. I called the tech back and he told us it must need new parts. We thought he ordered the parts but 2 weeks later, I followed up with KA customer care and were told that the service tech had closed our file and had noted in the file that we had decided to purchase a new unit. We had decided no such thing. I asked for the parts to be ordered and were told they were on backorder. Another 2 weeks went by with no word from KA or the service tech. Meanwhile, its the heat of summer, I have young children and no refrigerator. I called KitchenAid back and were told that one part was still on backorder and they had no idea when the part would be available. They offered no solution to the fact that our family had no working fridge. I asked them for the name and part number and tracked the part myself and ordered it. It took another week for the service tech to come out. I had to take another vacation day and waited for over 4 hours for him. KitchenAid techs only work 9-5, Monday to Friday. The service tech replaced 2 parts and said the 3rd wasnt needed. That was on July 6th. On Friday, July 23rd, the fridge and freezer completely stopped working and was actually hot. I called the service tech twice with no response. Today, July 30th, I called KitchenAid customer care and asked for the tech to come out tomorrow (July 31st) early in the morning as I cannot afford to take another vacation day. I was told that their techs only work 9-5, they will not make any provisions to accommodate working families and the rude, arrogant customer care supervisor told me that I needed to make the necessary arrangements to be available when the service technician turns up.We have been without a working refrigeration since May 2012. Its now the end of July. Weve wasted hundreds of dollars in spoiled food and KitchenAid has no care or regards for our situation. Furthermore, no one at KitchenAid appears able to resolve our issues. For a company whose slogan is For the way its made, I feel like they are falsely advertising their products because they are poorly made. I will never ever buy a KitchenAid product again and will do my best to inform anyone who asks me of my dreadful experiences with KitchenAid Canada.

My Kitchen Aid double oven which is still under warranty was not heating up properly and when it did heat many, many items came out burned. I checked the temperature with an oven thermometer and the temperature was way off when the beep sounded that the desired temperature had been reached. It took about 20 minutes longer to reach the correct temperature (35-40 minutes in all).It is loud both pre-heating, cooking and cooling. I sent my complaints to Kitchen Aid. A repairman came out and told me the beep really doesnt indicate the temperature had been reached. Must heat another 20 minutes at least and put bread in the oven and see which pieces come out burned to identify the hot spots. Dont want hot spots? Use the convection feature and bake at a lower temperature. It rattles and whirrs and makes a deep throbbing noise. Apparently this is all normal!Called Kitchen Aid, said nothing had changed. Talked with a rep, then her supervisor. She kept with the party line and repeated what the repairman had said but added, If you open the door, heat will escape. I hope she didnt say this with a straight face!! To top it off, this is only 1 authorized repairman in our area. Guess who?? NOT OKAY!!!!!

Our $600 KitchenAid microwave failed after less than 2 years. I spoke with customer service about repair, and was told that replacement parts are not made for this item as its a countertop appliance. Was not marketed as such - was sold to me as an installed piece with a matching trim kit. I was told that I would just need to purchase another microwave given that Im out of warranty. Very disappointing to discover that a seldom-used microwave that retails for that much money cannot be counted upon to last for 2 years. Sadder still that KitchenAid is not willing to stand behind their product by at least offering a discount toward the purchase of a replacement product. Based upon this experience, I will not purchase another KitchenAid appliance.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it wont complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. Im now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. Ill never buy KitchenAid again.

KitchenAid 23.8 cu. ft. Counter-Depth French-Door Refrigerator with PrintShield Finish, Stainless Steel: bought May 2021 for $3999.99. My New Kitchen aid fridge is constantly on 50 degrees Celsius, Freezer way below -10, ice takes forever to make, there is a buzz noise. I scheduled a technical support for review and he confirmed all the problems and he said I will need a computer part replaced. I do not have any follow up email or call on my problem the technician confirmed. Calling customer service is just useless...they do not have any status on the part that was ordered or have any interest in help. I want this fridge replaced. Food is constantly getting spoilt and I cannot use this expensive junk. I just wish Kitchenaid will review my complaint and replace my fridge.

In June, 2009, I did a complete kitchen remodel and installed all-KitchenAid appliances, including a side-by-side refrigerator model KSCS25MVMS which cost almost $2,500. I purchased a five-year extended warranty on all the appliances which, unfortunately, has now expired. I recently noticed water damage to the base of the cabinet surrounding the refrigerator and to the hardwood floor. I had an appliance repairman out and he determined that the water leak was the result of a crack in the evaporator drip pan under the refrigerator. He said he would order a replacement pan. A couple of days later he called to inform me that this part was no longer available. He said he could attempt to repair it, with no guaranty that the repair would be successful, or I could buy a new refrigerator. I think it is outrageous that a $2,500 6-year old refrigerator (which is otherwise working fine) is now rendered unusable because of the failure of a cheap plastic part that KitchenAid has discontinued. It sounds like KitchenAid is discontinuing parts availability in order to force people to buy new products. Well, all I can say is, if I end up having to buy a new refrigerator, it will most definitely NOT be a KitchenAid!!!

Two years ago we were renovating our kitchen and took out an old dishwasher that we had been using for 15 years. Still worked great but was very loud. We were looking for something quiet and it was a toss up between the KitchenAid and a Bosch. Sales guy steered us toward a high end KitchenAid, top of the line model, over $2000. What a piece of garbage. Within a couple of months we had control panel problems, then I noticed a huge stain on the cabinetry and called repair. Pulled the dishwasher out and it was leaking around all the screws that hold the racks in on the outside. Completely destroyed the cabinetry and that had to be replaced at our cost. Since then it’s been broke down three more times with electrical problems. It’s cost me at least half the value of the dishwasher and needs more repairs. I think I’m just going to pull it out and get a Bosch. What was I thinking... a BMW or a Pinto. Don’t buy a KitchenAid, they are garbage.

42-inch side by side model KSSO42FMX bought in 2005 stopped working in December 2013. After 2 months of trying to get it fixed and trying to fix it myself, I decided to replace it with an even more expensive Sub-Zero model. It did not turn out to be a control board issue, which others have complained about. Likely a problem with the sealed system. KitchenAid/Whirlpool did not even respond to the owner of local store where I bought it or to the builder who installed it during our high-end remodel.

16 months ago we purchased a KitchenAid 577-1 stainless steel dishwasher. Within a few months the arms to the racks broke. The kick plate was damaged. They sent another that did not fit the unit. We bought the new pieces for the racks, but the racks still did not hold and were slanted. Now the motor has burnt out. I called KitchenAid, they said all parts are under warranty. The repair guy came here, quoted $109 to come in, $200 for the motor, and $150 for labor, saying the motor is not under warranty. I paid him and threw him out of the house. Easiest $109 he ever made for the 3 minutes he was here. I called KitchenAid and asked why the motor was not covered. They told me only the computer and the racks themselves are covered. I asked why they did not tell me that in the first place. They said the rep was misinformed. Dont buy this unit. It is complete garbage. I am now out $1,000 for a machine I got 16 months out of.

We purchased our unit almost two years ago from HHGregg. When the oven is turned on, hot air rushed out of the warning drawer. Also, there is a chemical smell that gives me a headache. I called last year and a representative came to look at the unit and explained that this is how the new models are. I have stopped using the oven as it gives me headaches and makes my kitchen very hot.

Just cost me $1,602 in labor charges to fix a six-year-old KitchenAid, side-by-side built in refrigerator. Yep, the top of the line one! The parts were covered under the warranty because the appliance had a Freon leak, which caused damage to the compressor, evaporator coil,and heat exchanger. Now I ask you, if a company recognizes that their appliance should not break down in this way in only six years, as evidenced by their willingness to hand over the parts free of charge, shouldnt they pay for the labor as well?! Oh, and to get the parts for free, you can only use one of their authorized service people, who of course can and do charge whatever they want. This company should not even bother having a customer service dept. They do nothing except repeat their hard line and refer you back to the legalize of their warranty. Never would I buy a KitchenAid appliance again.

KitchenAid Model No. KDRP467K 36 Architect Series Dual-Fuel Range. The rotary control was set to bake at 350 degrees F. At 12:30PM, I placed oatmeal cookies on a cookie sheet (metal) into the oven preheated at 350 degrees F. At 12:37PM, the oven began to smoke. We checked the setting and temperature, attempting to open the oven door. It was locked and the oven was apparently in the clean mode although the controls were clearly not set to clean. I shut the power to the range off at the breaker panel. The range took two hours to cool. We have never used the self-cleaning feature.

I purchased a full set of Kitchenaid appliances 2 years ago. My purchase included a refrigerator, range, dishwasher, and microwave. Close to $10,000 worth of appliances. My experience with the refrigerator and Kitchenaids support had been a nightmare. (For clarification, Im middle aged, this is the 5th home I have owned and remodeled in my lifetime, and I consider myself reasonably intelligent with reasonable expectations.) I have had issues with the refrigerator within the first month of installation. - The water dispenser was and is incredibly loud. You can hear it on the other side of house.The authorized Kitchenaid repair person told me that it was a fault in the design and nothing could be done - The ice maker would randomly defrost and leak all over the floor: The authorized Kitchenaid repair person told me that it was a fault in the design and nothing could be done. If the left door was left slightly ajar, the alarm would not go off: The authorized Kitchenaid repair person told me that it was the design, and that one particular door is impacted and there was nothing wrong with the unit. - The lights on the inside of the unit would randomly not work, but then work 1 hour to 2 days later: The authorized Kitchenaid repair person told me that it was a head-scratcher, But because it was functioning when he looked at it, nothing to be done.I decided to purchase an extended warranty because I was already nervous about the longevity of the unit. During that extended warranty time, the previously mentioned items continued. Three weeks after the warranty expired, the unit basically died. It would randomly defrost the entire freezer and only come back on by flipping the breaker several times. The interior lights would not work about 30% of the time and the water dispenser would randomly stop working. When the freezer would start to thaw, so would the ice in the icemaker... and leak all over the floor. I had a different repair person come out. I was not going to have the same useless waste of time company come out if it was going to be out of my pocket. They replaced the entire motor. It worked for two days, and started the process again. They then replaced one of the primary computer boards. $1100 later, it worked for 3 weeks and then started thawing, defrosting, lights off, etc again. The thing is either possessed or a total lemon.

The model I purchase in 2013 is no longer made. I paid about 1000.00 for it. The dishwasher detergent dispenser was faulty and the rinse agent leaked all the time. Eventually the dishwasher detergent cover melted. The unit was quiet. But after my numerous complaints and repairs paid by manufacturer they replaced the bad unit with a new one.

Im on a mission to let everyone know how much KitchenAid sucks. They obviously have no quality control on their production. They have no ethics about making a quality product. About 8 years ago, we upgraded our kitchen and bought all new KitchenAid appliances. Since then, every appliance has had issues. Microwave (KHMS155LSS), weve had to replace the face plates (all of them) at least once because the cheap plastic latches broke. Dishwasher (KUDS01FLSS), the spring holding the door has broken twice so that the door flies open and bruises any body parts in the way. Hand mixer (Classic Plus 5), less than 1 year after purchasing, one of the beaters separated (has been fine since we replaced it though). Stand mixer (KSM9O), the cover over the motor doesnt stay close and easily pulls open if you touch it. Oven/Stove (Superba Range), the final straw, I was baking potatoes tonight and the oven shut off and locked shut with my potatoes inside. I cannot open the door. I tried all the things I saw on the internet and its still locked with my potatoes inside. Im going to replace it with a non-KitchenAid appliance ASAP!

It’s an $840 fiasco. Almost from the beginning it would not clean the dishes. They came out dirtier! Food crusted on, glasses with a dirty grim on the outside, coffee stains still in the cups, silverware greasy. I called KitchenAid and was told to turn the hot water temp up on my hot water heater and Thanks for calling KitchenAid. Good bye.” How does that help my bottom line?The hotter water had impact. I called again. I was told: Use the Pots & Pans setting and thanks for calling KitchenAid. Good bye. Still no improvement. I called again, and was told to check the drain . . . Thanks for calling KitchenAid. Good bye. Notice here they did not record my complaints: no name, address or model number was taken and no record of my complaints was ever taken. Finally—finally—after several more complaints and letters, they send a repair person out from KitchenAid no less. Nope, not our fault. I had to pay $185 for that news. Today, I took out 4 cereal bowls that are still filthily with stuck on grime, a greasy pancake flipper, food stuck to the silverware and on and on. I am appalled that KitchenAid has gotten so bad that the only thing left going for them is what is left of a once good name. I will never purchase another new item from them again, and that means the entire family of appliances. I am appalled.

I bought this French door refrigerator and it is beautiful! However, it is 2 years old and I have had to get it repaired three times due to compressor failure. Apparently this model has two compressors and it is causing a lot of issues. Being without a refrigerator for three plus days to defrost and then get serviced (my warranty ran out after 1 year) is a tremendous pain. I’ve always had Whirlpool but went a step up to KitchenAid and I am sorry I did.

We purchased a KitchenAid dishwasher in September 2012 for over $800. We have already paid $140 to have it repaired and now it is not working again. It seems no one wants to help us and we cant keep putting more money into what seems to be a piece of junk. Please respond.

My home warranty company sent someone out to repair my JennAir stove. That company said they couldnt repair it so it was replaced with a KitchenAid. I would rather have the JennAir stove. Kitchenaid stove doesnt have some of the features the JennAir had.

I have had to replace my top light in my refrigerator twice already. Well today I opened the refrigerator to clean and once again smelled a burning plastic smell. Yep, looked up and the lights had fallen again and was melting the plastic that covers the top light. This is a huge fire risk. Thank God I have caught it all three times now before it starts a fire. KitchenAid will be getting a call from me first thing in the morning. My parents always purchased KitchenAid products and I have up until this point. Guess its time to find a new family brand that will be safe to have in our home. I would not recommend a KitchenAid refrigerator to anyone at this present moment.

We purchased the new low profile style of KitchenAid microwave hood combination to replace a 21 year old Maytag model. I could no longer get parts for the old girl so decided to update. Installed the new unit in March of 2019. The performance of the microwave is as I expected from a higher end product. The model upgrades to LED lighting and the exhaust fan features are all pluses for this unit. The microwave touchpad and programs have worked very well. I would be rating this unit with 5 stars at this point except for one major flaw....There are (5) chrome buttons on the front face of the microwave to control the lighting, fan, open the door, cancel program, and start menu programs. On the surface of the buttons lettering had been stenciled to identify the function for each of these (5) buttons. After about 6 months of use the lettering has become faint and/or disappeared. Of course the two buttons used the most START and OPEN are now basically missing any lettering to identify the function of that button.In September I decided to contact KitchenAid Customer Experience Center about the problem. I first used the contact via e-mail found on the KitchenAid website explaining the issue with the button lettering disappearing. Received a response about 5 days later stating they were sorry I was experiencing and understood it could be frustrating. Then went on to state quote When touching the control panel, be sure there are no oils or lotion on your fingers. This can damage the lettering and finish.. They would be sure to pass on my complaint for review and future improvements. Of course this response did not sit well with me. What kitchen appliance should not stand up to normal use with your skin oils or other kitchen products touching its surfaces.I then called to arrange for a service call on the microwave again explaining to the representative my issue with missing button lettering. After much discussion of the problem they basically categorized the problem as cosmetic and therefore excluded under their warranty. The warranty in the User Guide also stipulates in bold lettering The cost of repair or replacement under these excluded circumstances shall be borne by the customer. No service call was set up at this point.After a couple more e-mail exchanges with Consumer Correspondence Team personnel, they recommended I arrange a service call to have a local KitchenAid repair technician look at my problem. I asked them to waive any costs for the service visit IF the technician could not classify the defect as anything other than what they had already called cosmetic. They could not provide me with such a waiver and no service call was arranged.I would say the Customer Experience Center personnel listened to my complaint and understood my dissatisfaction, but could not help resolve the problem. I even asked them to just send a set of new buttons and I would be a happy customer. I dont think that is going to happen either. No further communications for a couple of weeks now.Like I stated earlier, I now have (2 of 5) buttons without identification as to their function. The User Guide does not pictures of these buttons so you cannot lookup what the buttons do, good thing for our memory I guess. The frustration is the lettering should be able to withstand normal use in a kitchen environment without rubbing off. It is more than a cosmetic issue. Thus the reason for the 2-star rating for this appliance. I just want current and future customers to be aware of this issue. A photo is attached of the right hand side buttons showing the lettering disappearing with use.

We had remodeled our kitchen and bought all the appliances through hhgregg (which is another story). We bought the KitchenAid Architect Series II and have had an issue with the oven making clicking and whooshing noises every 55 seconds. It is the sound of the pilot light igniting in the oven. I have never heard this noise before with my old oven or anyone else for that matter. When we have the oven on, the noise is so loud and annoying! I put in a complaint to KitchenAid, but they told me that that was a normal sound. They sent a repairman out and he also said that that was a normal sound! Who has ever heard a loud ignition in their oven every 55 seconds? The customer service is horrible and the product stinks! Ill never buy from them again. Ill pay more next time and get the Jenny Air appliances. I had them for 18 years and never had a problem! How disappointing! We are stuck with a shabby appliance! Shame on KitchenAid/Whirlpool. Normal? Who are they kidding?

I purchased the KitchenAid Refrigerator KSF26C4XYY03 March 25, 2014. The unit is only 3 years and a couple months old. The refrigerator door pops open when closing the freezer door. The first occurrence was last summer and I should have addressed it then. This past month the refrigerator door pops open every time the freezer is shut. Called KitcheAid service to find out what it was and how to handle this. They scheduled me a service call. Did not offer any kind of warranty at that time and per conversation with KitchenAid today, they should have. Now its too late since I have already had a service man here and agreed to service with him.The service man told me both door closure cams were worn and that this was very unusual. He said this type of problem does not happen until the refrigerator is 10 to 12 years old. Also said that its usually bad on one door or the other and in my case, both doors are equally bad. It is going to cost me $280 for the repair. I called KitchenAid to register a complaint with their company and see if there is anything they could do to help out with the repair. No help with a relatively new refrigerator. Wont be buying this brand again.

We have owned the KERS306BSS range since March of 2013. On balance, we like the design of the range and its features (except the AquaLift cleaning feature which, like others have reported, does not clean well). During this time, we have had five instances of a repetitive problem of the range unexpectedly turning itself completely off. This has happened both while using the range and while it is not in use. KitchenAid FAQ advises customers to turn the power off, wait a minute, and turn the power back on in an effort to reboot the system. After doing this, however, only one of the features (oven or surface units) starts working again. The range has been serviced after each of these instances and works correctly for another few weeks, or maybe a month, and the problem repeats.KitchenAid initially would not refund our money and only offered a replacement unit. When we did not receive delivery confirmation, we attempted to follow up. We were told delivery had been delayed to February. Then, we were told replacement units were not available and given instructions on how to fax in an application for a refund. We told we would receive a confirmation. We did not. We will post our additional progress at resolving this complaint.Overall, our experience with KitchenAid Customer Service personnel has been very poor. Each time you call you get a different person who has a hard time locating your previous calls. The first time we called the Product Exchange Group we were assigned a contact person who said we should call her for any questions. Unfortunately, we could never reach her again and other customer personnel did not seem to know her.

Kitchen Aid Refrigerator KBFS22EWWH5. This is the second time our frig has frozen up. The first time the inside water stopped working then it worked again but the ice maker stopped working. $125 to have the ice removed. This time water leaked to the bottom of the freezer and onto the floor. Repairman is here now and has just taken the freezer apart to break up the ice AGAIN.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You cant describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery. Within the last month, the door handle, which looks like stainless steel but is in fact plastic literally broke apart under normal use. I was interested to read the reviews and learn that this is not an uncommon problem. I went online to see if I could get a replacement handle. Replacement handles are readily available for most microwaves, including earlier KitchenAid models at around $45. However, KichenAid will not supply a replacement handle for this model. They will gladly supply a new door for $350. This is unacceptable. Based on the many problems reported in the customer reviews it would be stupid of me to invest in a new door and then be faced with some of the other problems consumers have had with a KitchenAid microwave. We will replace it with a new microwave that is not a Whirlpool product. And we will never buy another KitchenAid stove, refrigerator, dishwasher or other Whirlpool appliance.

I purchased a KitchenAid KDRP463LSS in August 2007 and have had nothing but problems. While it was under warranty, the fan/blower started making noise and had to be replaced. Now, some 4 years after I initially purchased the unit, I attempted to do a self clean, only to have it stop in the middle of the cycle. The control panel is dead and the oven door will not open. I see many of the same complaints on the internet with KitchenAid ranges. I will never purchase another KitchenAid appliance again and I would be very interested in participating in a class action lawsuit against KitchenAid.

I have had 3 new KitchenAid replacement french door refrigerator in my home within a year and a half all with issues. The compressor has now went out on the 3rd fridge in less than 2 years!!! This is the second time I have lost all food supply in both the refrigerator and freezer. Not a happy camper... and try to get help... or someone to listen. Good luck... you call customer service and they say OH. I am so sorry about your food. We paid $2600.00 for this experience and still having issues and KitchenAid does not care!!! Will never purchase KitchenAid brand again... not only are we very disappointed with the product but no help from customer service with food or a speedy resolution!!!

I called KitchenAid and contacted the repair guy. He came and said he needed to get parts. Week passed. Meanwhile, our contractor had come and fitted the refrigerator with the custom panels to match our new cabinets. Then the repair guy came with 1 of 2 possible bad parts, opened the box and part was broken. I found out from him that the other part - the main circuit board - was made by some factory in Japan that was wiped out by the tsunami. KitchenAid has no replacement parts for this board. If it is bad, it has to be pulled and sent back to KitchenAid to be repaired. However, repair guy said, We should replace the control panel board first and see if that does the trick.I called again to KitchenAid and had the part shipped to our home to expedite the repair - another week passed before we could get the repair guy back (we live in the country) and he opened the box (part number of the box was right) and said the part that was sent to us was for a stove. That was today.We have now been over a month with nothing but a mini-refrigerator - KitchenAid has been unresponsive and uninterested in helping us. We have now contacted both the place we bought this turkey from and have agreed to wait until Monday for the sales person to contact KitchenAid and see if he can get a replacement (which we are pretty much boxed into, as we have a big investment in the custom cabinet arrangement).Im SO disappointed and frustrated.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

I have never written a review, but compelled to because my experience with KitchenAid has been so terrible. I wish it was possible to rate KitchenAid zero stars. I have had nothing but problems with my brand new KitchenAid refrigerator (model #krmf706ess01) since I purchased it in January of 2017. In the last 7 months I have had to call KitchenAid on numerous occasions. The first time I called regarding the freezer because it had completely frozen over - The drawers would not slide open/shut because it was frozen solid. There was blocks of ice everywhere and all of our food was freezer burned. A technician from one of their hired contractors came out to fix the problem and afterward instructed us to empty the freezer for 24 hours and everything would go back to normal. We did so - throwing away all of the freezer burned food which was probably close to $300 worth of food. We refilled the freezer after that 24 hour period and the same thing happened again! Ruining all of my food again, and refreezing over again. At the same time, we began having problems with the water dispenser/ice maker leaking into the fridge. We called again and KitchenAid said they would send someone out. They scheduled the appointment for August 3rd - using the same repair contractor. I was given a 4 hour window meaning I had to stay home from work. August 3rd - nobody shows up or calls. I call Kitchen Aid to let them know that happened and after sitting on hold for 57 minutes, I was finally told that repair contractor needed to order a gasket and it would take 2-3 days to come in, but because of the inconvenience of nobody showing up, they would work with my schedule when rescheduling and give me a targeted time. Even though I complained about my food being ruined 2 times, nothing was done or said about that.2-3 days then passes by and nobody from the repair contractor called. 4 days later, someone finally calls and said they had to also order an ice maker in addition to the gasket. They have not seen the leakage problem at this point, but theyre ordering parts? Another 3 days passes and nobody called, so I called them. They let me know they had us scheduled for a technician to come out the next day. When was somebody going to tell me? They said they would try to get us a morning appointment. When I told them KitchenAid said they would work with my schedule, they just said they would try. I immediately called KitchenAid, explained this whole fiasco all over again, and the customer service rep offered me a $125 gift card for the ruined food, and said to have the technician come out one more time, and if problems still persisted after that, they would give us the option to either replace the unit or choose another refrigerator. The next day the repair contractor came with no parts that they claimed they had ordered and were waiting on. The guy looked at the freezer, said Wow thats really bad and claimed we needed a new door, which Kitchen Aid would need to approve, and would take 4-6 weeks to come in. He looked at the ice maker and said he would take care of that another time. I called Kitchen Aid immediately. The representative proceeded to tell me that they will not replace the refrigerator that their policy requires a certain amount of information and severity and our case does not qualify for a replacement as per their policy. He said the representative I already spoke to should have never promised me something thats not true. When I expressed my concerns - needing to miss work again, not being able to store food, having only $125 reimbursed even though I probably lost about $500 worth of food - his response was I understand, but offered no real solution. The only option he gave me was to send someone from a different repair contractor for a second opinion. So now I am left waiting on another appointment, with another technician, along with another day lost from work. The pictures Ive attached dont even begin to show how terrible the freezer ended up getting - this only shows the beginning of the problem. I am unbelievably disappointed in the product and service. When you spend thousands of dollars on a new refrigerator, you expect it to work properly.

New appliance in Feb. 2017 has not worked since plugged. Have scheduled tech, out 2 times and no show. Finally in May someone showed up and he could not repair it and need to order parts. Parts arrived and installed and fridge still not working and water pouring out of the door. Week later another tech showed up and said he knew exactly what was wrong. He orders parts or so I thought. 3 weeks later now June 12, 2017 and still no part. Called their tech repair and they did not know when the part would be in. I doubt they even ordered the part. Called Whirlpool again. Their people did not know when the part would be in??? So I insisted to know where they ordered the part or how to call them about the part.Finally they gave me the parts dealer. Still no part may have to locate myself. Dont buy Kitchenaid warranty. Worthless. I have a 5 year warranty may have to use as toilet paper. Purchased from Metro Builders and they have completely washed their hands of the matter. Now if I purchase a new car and drove it off the lot and the engine fell out who is going to fix it or do I drive it to Detroit for repairs. My check is made out to Metro Builders. NO ONE IS STANDING BEHIND THEIR PRODUCTS. GIVES A WHOLE NEW MEANING TO AMERICAN MADE. THEY SHOULD BE ASHAMED. They have no honor any longer $$$.

We purchased a rather expensive KitchenAid refrigerator-freezer, model KSF26C7XYY04, one with a computerized, electronic control system located on outside of the freezer door. What we have found is that the ice maker inexplicably quits working and then equally inexplicably starts working again---days later. Two calls to the store where the unit was purchased (Lowes) resulted in two different technicians coming out to fix the problem. The first technician replaced the computerized electronic control unit. This did not solve the problem. The second technician had no lasting success either, even confirming that the temperature control settings were at the factory recommended levels. With the problem still continuing, we phoned KitchenAid and were eventually transferred back to Lowes. The only solution offered was to have still another technician come out to fix the problem (at our expense). A return chat contact with KitchenAid produced the same results. What is disappointing is the extent to which KitchenAid refuses to accept responsibility for a design/manufacture flaw in their product and the futility of their so-called solutions. Why would anyone pay for a third technician to address the same problem when two others couldnt? Is the third technician (reportedly more of a KitchenAid authorized technician) an admission that the first two that Lowes sent out were something less than competent? Why wasnt a KitchenAid authorized technician sent out the first time? I was asked if I purchased an extended warranty. What good is an extended warranty, if the same problem cant be fixed under the first warranty period? We need better products and better solutions.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

My architect series built in fridge was purchased in 2008 along with my other same series appliances. On January 11, 2014 it stopped working. After several service calls the circuit board has been returned for a second time to be rebuilt. It is February 22 and I still am waiting for a repair. The expected wait time going forward is 3 more weeks! This refrigerator cost $6000!!! KitchenAid has dropped the ball big time and all of my friends and myself will never be customers again. It takes time to build a reputation.... This company has lost all credibility.

We did a complete kitchen remodel and purchased the KitchenAid French Door refrigerator. It was installed in March 2018. First repair call was in October 2018. The ice machine stopped working. We contacted the company, a repairman came out and had to order a new part for the fridge (which took another 2 weeks for the order to ship and installation). Less than one month later, the ice machine broke again and the LED light on the shelf started blinking like a strobe light. Repairman called again, new parts had to be ordered again and another 2 week wait for the parts to come in and be installed. I wish I had never purchased this product. All of the other new appliances in our kitchen are GE Cafe. Buyers remorse; I wish I had bought the GE refrigerator instead of this poorly built KitchenAid “wanna be”.

We have had this microwave for 20 years, and we have never had a problem of any kind. The keys are flat on the front and are a little difficult to keep clean, but otherwise we have had no problems with function at all.

My mother-in-law, like many people of her generation, swore by the quality of KitchenAid dishwashers. We have always bought them until now. Reading the complaints on the internet it is apparent that these dishwashers were once of high quality, but that this is no longer so. We bought one a little over a year ago to replace a 20 year old trouble free model (without doing any research). As predicted by the complaints on the internet, the top shelf failed within a year. We have had several service calls for other reasons and today we decided to simply pull out the KitchenAid, throw it away, and install a Miele (without great hopes). So, why has KitchenAid become so bad. The first thing to note is that Whirlpool now owns Maytag, KitchenAid, Amana and many other brands due to a purchase in 2008. They are all one company and, in a published peer-reviewed study (you can find it at the National Bureau of Economic Research website), it has been established that prices for dishwashers made by this mega-company increased and the number of models declined. In other words, Whirlpool has virtually no domestic competitors. Your only choice is foreign or domestic. Get used to it. The practical effect is that prices for dishwashers of the same quality have actually increased more than the above study indicates. It is a sad comment on an old American brand.

We had the same experience in 2008 with a 2005 KA range. I dont know my model number because it is not inside the door. I hadnt used the oven in at least 5 days. I was sitting in another room working and I heard what I thought was my cats knocking over their food. When I went to investigate, nothing was disturbed. Then I looked at the oven and there was a pile of glass on the floor. Since oven was out of warranty, we had an appliance repair done by local professional. I will never buy another KA large appliance.

I purchased this dishwasher about 5 years old based on the BEST BUY rating from Consumer Reports. What a mistake. I have had at least 4 issues with the left side of the top rack coming off the rails or leaning which causes the dishwasher not to start. The first time it happening the dishwasher was under warranty and the service guy said that this happens often with this model. Why has KitchenAid not recalled this machine?

Broken adjuster assembly KUDE40FXSS3 - Just under two years old and this is our third problem with this KitchenAid dishwasher. First the electronic locking latch stopped working properly. Then the dishwasher wouldnt drain properly. And now the rolling wheel mechanism of the upper rack (adjuster assembly) is broken. The design of the assembly is poorly done, since it will be under daily attack from soap and hot water and the small plastic parts that hold the wheels eventually break and cause the entire upper rack to fall.

If I could rate this company any lower, I would. I have a Kitchen Aid microwave (TR71834046), Refrigerator (KRFF707ESS01), and dishwasher (KDTE334GPS0). All were purchased 3 years ago along with a range. I have had to file 10 different claims on the items listed above in those 3 years. I also have had to purchase several warranties and extensions to make sure I am not completely screwed. For how much money I have spent, you’d think their customer service would at least be worth it. Think again. You have to wait for at least 1 hour before ever talking to anyone. So I’ve spent well over 10 hours just on hold with this god awful company. Each time they then set up a date in the not so near future for a repair company to come out and sometimes even then the job is far from over. I am now awaiting a company to come fix 3 different things on 2 different appliances. This after they were just out 3 weeks ago repairing something else. I HIGHLY recommend you stay VERY FAR away from Kitchen Aid. This company is absolute trash and uses the cheapest of plastic to make their products. I will NEVER buy ANYTHING from them again.

I got a new KitchenAid refrigerator from Home Depot. It took 4 weeks to be delivered. Then just 3 weeks it broke, nothing works. I call KitchenAid customer service only to be told their computer system is down and there nothing she can do. So I ask to talk to a manager and she hang up on me. Really just brought a 4000 dollar refrigerator and this is the way I get treated. Do yourself a favor and dont buy KitchenAid.

Like many other people with Kitchen Aid dishwashers, my top rack broke. The cheap little tabs that hold the wheel. After reading many complaints here I wasnt very hopeful. I emailed the company, told them my problem. A few days later I received a phone call from them. They asked a few questions and are now sending me a newly designed metal part to replace the old one, free of charge! I suggest calling them rather than email to expedite the process.

2 years and one month after purchase, my $6800.00 Kitchen Aid refrigerator had to be fixed. Price: $600.00. What a lemon! I am telling my friends and anyone who will listen what lousy refrigerators they make now. This company has really tanked in their quality.

My mother passed 4 and a half years ago and gave me some money so I decided to invest in a nice gas stove since my daughter went to culinary school. Less than four and a half years one burner went. Locked up. Second burner went. Handle locks up. Third burner went. Handle locks up. This week my oven quit working. It has a small oven on top. Big convection on the bottom. Now the big oven convection oven totally quit working. What a waste of money.

KitchenAid Model KDFE304DWH0 Dishwasher - We purchased this new dishwasher 3 months ago. Its very quiet and appears to clean dishes reasonably well, although we rinse our dishes thoroughly before putting them in the dishwasher. The problem is that it doesnt dry dishes well, even when the Heat Dry option is selected. The flatware basket and its contents are especially wet, as are the sides and door of the dishwasher itself.Weve had a service technician out 3 times, and he doesnt seem to know what to do to fix this problem. The second time he came out he replaced the controller. That change didnt help the problem at all. The last time he had a KitchenAid engineer on the phone trying to come up with a solution. Still no solution. We suspect this is a design flaw rather than defective manufacturing problem. Has anyone else encountered this problem on this model?

Poor reliability. Very disappointed based on initial reviews of how happy people were with model. I guess I like it too - when it is working. Who has the money or time for all these repairs? Purchased in September 2011 and the motor failed the first week. Best Buy swapped out dishwasher in October 2011. Had some intermittent issues when it would not turn on when we pushed the key pads. March 2013 - stopped working completely. The electrical panel on inside of door came loose. Was not an actual electrical problem so did not fall under warranty. I paid the $130 for a 15-minute service. September 2013. Dishwasher failed to complete rinse cycle and wont start again - just makes a louder than usual noise like it is trying to start. Just called for another repair.