I thought I was buying a quality product when I purchased my side by side KSF26C7XYY00 refrigerator. The refrigerator I had was very old and not cooling. Since I was renovating my kitchen, what better than to purchase a quality product like KitchenAid... Unfortunately that was not the case! After six months to the day, the freezer stopped working. I had to throw everything away the day before Christmas. Knowing no one would be taking calls on Christmas I waited a couple of days. In the meantime, the refrigerator side stopped cooling as well. I called the KitchenAid customer service line to go through the proper procedures and protocol for the warranty. The service guy came out on Dec. 28 and told me he did not know how to fix it and he would order the parts. Several days pass. I had to call them to find out where the parts were only find that they had no idea. There was a new tracking system and they could not track the parts in transit. After a week and a half and after speaking with one of KitchenAids corporate reps and some emails to the Brand Experience Senior Manager they finally agreed to replace the refrigerator. You would think this would be a good thing however they had to order it and it would take 7-10 days. After calling the delivery company I found that they had had the refrigerator and no information on who it belonged to, yet no one investigated this. I received the new replacement refrigerator on Jan. 20. Now, you would think that the saga would be over, but no. After nearly ONE MONTH without a refrigerator, the new refrigerator does not work! The freezer is not freezing and the refrigerator side is only slightly cool compared to the 37 degrees that it is supposed to be according to the manual. I called KitchenAid only to have the customer service person tell me I needed to make an appointment for a service call. At this point I am beyond frustrated and I would like to get my money back so I can buy something that works. I cant afford to replace food or eat out daily. I will NEVER buy KitchenAid or any of their affiliates again and will advise everyone I know and work with (the 9th largest school district in the US) of the same.

While building a new home we selected KitchenAid for several of the appliances. The freezer in this refrigerator failed after less than 2 years. The factory approved service company was called and on the first visit they determined it to be a evaporator fan. Of course they did not have the part. So it was replaced on visit number 2. It failed again after about 1 month and visit number 3 was scheduled. This time it was determined to be a controller board. Again, the tech did not have the part so visit number 4 is scheduled. So far it has cost me almost $600 and 4 days of waiting for the tech to show up. Not good for a $3,000 + appliance.

Purchased one of the expensive Refrigerators thinking it’ll give me the comfort of using it for a while. Four years into use, it has stopped cooling, 2 technicians (including KitchenAid) employee confirms the Seal System is broken hence not cooling! He ordered the part, but said it’ll take 2 wks because it’s still under Warranty (10yrs). When you call the customer service department, hold time is 1hr, and you would get agents that are unable to provide any meaningful assistance or help to resolve your issue. Long story short, I checked today to see the status of the part, and was told it’s on backorder and not sure when it’ll be received or sent out!! I have been without a refrigerator this long!! Bottom line, buy at your own peril!!!

On my third compressor with 2 year old unit. Lost a lot of food due to delay getting repaired. KitchenAid said they would send me a claim form by US Mail and email. So far nothing received after Twitter and Facebook complaints and calling their 800 number. The Service Tech told me these refrigerators are poorly made and essentially junk. KitchenAid has lied to me and is unresponsive. Will never buy any of their products and sending my review to everyone on my email account.

I purchased a Kitchen Aid refrigerator (Model # KRMF706ESS01) that hasnt ever cooled in the refrigerator or freezer. KitchenAid sent a service tech who found no freon. Now KitchenAid refuses to do anything until they send a second company. They said the first company was not qualified to fix the problem even though they chose to send them. Now we are without a refrigerator for weeks. This is a brand new refrigerator that has never been used. KitchenAid has very poor quality service and products.

This dishwasher is amazingly quiet! A major change from the 30+ year old unit that it replaced. Cosmetically it is very sleek and pleasant in appearance. Holds more plates than my older one. Does a good job cleaning.

My three-year-old twin-door freezer is giving me many headaches and nobody seems to know what is going on or how to fix it. The problem is that about every two weeks, it freezes a cold air passage between the freezer and the refrigerator, blocking it with solid ice, causing it to make a stronger noise than normal and finally going into over temperature alarm since the refrigerator keeps going up in temperature. We have had the visit of two factory-trained technicians to try to remedy this problem but to no avail. Any clues???

The refrigerator was in the house that we bought. It looked very nice and we were excited to have it. It is only 5 years old. It started making a horrible noise constantly. The repairman found the problem, but couldnt just buy the part needed. We had to buy a kit that costs $269 and $34 to ship!!! I already spent $99 for the repairman to show up once. Now I will have to pay him $99 again, plus labor. Never buy a KitchenAid anything!!!

I am completely surprised that after spending $2500.00 on a refrigerator, that functions well and initially looked great, am now, after less than a year into owning this refrigerator, now has rust spots all over the refrigerator doors. These rust spots initially started as pin-head size but now are growing larger and more numerous. After I was able to get hold of customer service who finally routed me to the correct person (after quite a bit of time on hold), I shared with this person what my issues were. He explained to me that this happens and that there was nothing he could do about it. I continually pushed him on this issue explaining that it made no sense for a top/high end brand to have issues like this. He eventually conceded and said that he would ship all three doors and that I should schedule a time with my local KitchenAid service techs. He then said that if this occurred again that he would not be sending a new set of doors and that, this was it, no more. When the service tech showed up he explained that this always happens with this refrigerator and to be prepared for it to happen again. This is ridiculous. I would be fine if this was a one time thing, but to told by not only the local service technician but the KitchenAid customer service rep. as well, that this is something that, just happens is absurd.In addition to this, it took 90 days for the doors to arrive and after they did, it was found that they sent in two left doors! I have now been informed that I will have to wait 60 days for the right door. The local service rep that KitchenAid directed me to, did a poor job of installing the doors that I did receive, they were not aligned, the gasket was stuffed into the door so that there was heat exchange from the outside causing an improper seal so that moisture began to collect along the seams. ALSO, the door that they did send had a torn (or cut) gasket. Again, this is ridiculous that such a high end brand would affiliate with poor field techs, and send damaged product. Im beside myself and at a loss.Id say, if you are thinking of purchasing this product, STEER CLEAR. Due to my experience with KitchenAids customer service and the my experience with this particular product, I will NOT be purchasing any product from KitchenAid, and will do my best to dissuade others from doing the same. Let me add that I am using the manufactures suggested cleaning product. The KitchenAid rep initially tried to suggest that the rust spots were due to me and improper care and cleaning.

We have been having problems with our new Kitchen Aid 29 cu. ft. stainless steel refrigerator since they first delivered it to our home July 19th 2013. 1st, had to have a shim kit installed on the freezer door. 2nd, we had frost built up and issues with the ice maker, (they had to come back out 4 times to repair this problem). Finally they replaced the board with an upgraded board which has worked so far. It only took from July 2013 until March of 2014 to fix that problem. Now we have put in for another service call, because we have ice forming under the freezer drawer. Will this ever end? Im getting so tired of calling for service for this appliance.

I purchased a second Kitchenaid microwave KMCS1016GSSo after my first one lasted about 11 years. My custom cabinets were built to fit this microwave and trim kit. I purchased the extended warranty coverage although this model received poor ratings. But it fit perfectly into my cabinets. I specifically asked 2 years ago when purchasing the second unit if anything goes out on microwave would I receive a replacement. I was told “yes, we’ll replace the microwave since we don’t repair countertop models.”About 2 weeks ago the lcd display digits started to burn out. I checked online and found this same model is still being produced. I called Whirlpool who’s the parent company to discuss my options since I had 2 more years on extended warranty. After escalation to 3 levels of supervisors I was told they would only send me the depreciated amount of the microwave. The terms state replace or give cash settlement. But I was told at this time they are not replacing the microwaves. This is very upsetting and breach of what I was told when I purchased the extended warranty because this model fits my cabinet and trim kit.

A $600 microwave should last more than 16 months. Ours did not. The LED start button is inoperative, making the unit worthless to us, because of a 1 year warranty. Find another manufacturer or purchase a longer warranty.

Ordered a KitchenAid refrigerator KRM706ESS01 just over a month ago. The refrigerator stopped working on Sunday the 20th and did not see a technician until the 23rd. The technician came to the house and told us we needed a part to repair which will not be delivered until the 31st and who knows when the technician will conveniently show up. Now we are out $1000 of Thanksgiving food for 18 people at my house and KitchenAid/Whirlpool offered $100 for the inconvenience, right!! I spent over 2 hours on hold waiting to talk to someone who could actually do something and when I finally was able to speak to someone they were of no help (Tim #**). Looks as though we will be out of a refrigerator for the foreseeable future. I will never buy a KitchenAid product again and will do everything in my power to spread the word of a terrible product/customer service.

I purchased a KitchenAid dishwasher in June 2011, model number KUDE70fvss2, and I have had nothing but problems with it. I bought it because KitchenAid is notoriously quiet and I live in a smaller home and I did not want to hear noise all over my house. Nothing has fallen off or apart, but this dishwasher has never and I do mean not one time cleaned my dishes properly. All dishes and glasses are left with stuck on food. Lipstick never comes off of cups, glasses or silverware. All glassware is cloudy with all kinds of drinking matter still inside. I have to wash everything by hand when the cycle is over... I have had the repair and warranty people out too many times to mention. Water that runs through is scalding. I use recommended products and have even made my own hoping something would help. Alas, this seems like nearly $2k down the drain. Anyone else with this problem? Im a senior and should have written Kitchen Aid a long time ago, but now that I plan to buy another dishwasher, I think I will deal with them. Has anyone else out there gotten their money back?

This is our 2nd Kitchen Aid dishwasher. The first lasted 15 years, which is why we went back to the company. The top rack on this one is plastic (terrible idea!) and had to be replaced. I went to the Lowes where we bought it and the new design is steel ball bearings - much better. But that leaves me and my family in the lurch with an $800 dishwasher that needs an upper rack every 2 years. Lowes and Kitchen Aid have not been helpful, I had to buy parts, $75, to install myself because I didnt want to pay an additional cost to have a repairman come to the house. I think either Lowes or Kitchen Aid should step forward with a better solution.

We purchased a new home with KitchenAid appliances and from day 1, my wall microwave did not work and my stove malfunctioned. I called to register my products and was given a quote for an extended warranty (because apparently I am going to need it with these garbage appliances). I was told that they had to ship me some parts, which were out of stock and that I had to wait. After a month, I received the wrong part and called back. I was told the right part I needed was out of stock and had to wait again. After several weeks, I was told that they no longer made my microwave and that they would be sending me a new one. I was told that I could not get the extended warranty at this time because I would be getting a new microwave and if I bought the warranty now, I would have to pay extra to add my new microwave once it came. After several more weeks, the microwave came in and it was a countertop microwave, not a wall microwave. Obviously, it did not fit in my wall cabinet so the installers had to make modifications for it to fit. This whole process took about 3 months to resolve and I did not have a working microwave. Next, my oven malfunctioned with an error code and it would not turn off. I called customer service again, armed with my extended warranty price quote because clearly these appliances have significant issues. I was told that it is common for the error code to appear on my double wall oven model and that I had to shut my power off and on for it to reset. When I complained and said that it was unacceptable, I was told that it was an unfortunate situation involving these appliances and nothing could be done. I asked about my extended warranty, ready to shell out hundreds more on these appliances so that I could get them replaced when they break (which is clearly going to happen). I was told that the price had now gone up over 100.00 because it had been over a month since I registered my appliances. I told Jasmine, the call taker that I had a faulty microwave and had to wait months for a new one, so that is why I did not get the warranty when I first got the quote. She told me repeatedly that there was nothing that she could do and the quote was computer generated and she could not change the price. I asked for a supervisor and was told that Amber (supervisor) wanted me to know that she could not change the price either.I have decided not to purchase the extended warranty on these products. I spent over $10,000 on my gourmet kitchen and now I am stuck with these expensive appliances that will no doubt breakdown again and again. For now, I will make sure my flashlight batteries are charged up so I can make the trip to re-set my circuit breaker each time my oven acts up. Thanksgiving should be especially fun.

We purchased a KitchenAid (R) 5-Burner Gas Freestanding Double Oven Range 4 years ago. Almost from the beginning, we have had problems, particularly with the controls. We have had to replace one, or possibly two (cant remember) of the handles, three times, all at our cost. They simply were stuck and would not turn. However, what is more of concern is that the controls will turn to the on position simply if I brush up against one of them. Oftentimes I will hear the click, click, click that alerts me that the controls have turned on but have not ignited. However, frequently, there is no click; I am just alerted to the fact the stovetop has turned on when I begin to smell gas. This seems to me to be a major safety issue. I have talked to the company, to no avail. They tell me its out of warranty and I would have had to address this issue within the first year. As these things go, I cannot remember when we first experienced the problem. I suspect I probably thought it was just a fluke at first and did not think much about it. But, regardless, I would think KitchenAid would want to assure that no one experiences a major gas leak due to their faulty equipment.

I purchased a KitchenAid KDRP463LSS in August 2007 and have had nothing but problems. While it was under warranty, the fan/blower started making noise and had to be replaced. Now, some 4 years after I initially purchased the unit, I attempted to do a self clean, only to have it stop in the middle of the cycle. The control panel is dead and the oven door will not open. I see many of the same complaints on the internet with KitchenAid ranges. I will never purchase another KitchenAid appliance again and I would be very interested in participating in a class action lawsuit against KitchenAid.

KitchenAid has been my go to appliance ever since the first used dishwasher I purchased 30+ years ago, still working when I finally decided to upgrade it after 20+ years. I had it for 20 years, and it was already a used item when I purchased it. So that was my first introduction to KitchenAid and I have depended on their quality appliances ever since. I have not been disappointed with my all KitchenAid kitchen appliances for my oven, refrigerator, and dishwasher.

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

The dishwasher did not work out of the box. We had to wait about 30 days for parts. FYI we bought the fridge also and it just stopped making ice but a quicker fix on it.

I bought a KitchenAid refrigerator in July last year. Less than two months ago, the refrigerating compartment did not work properly. Reno Appliance changed to a new refrigerator. However, the same problem occurred in the new refrigerator before a year, and it has not been fixed until two months after reporting the problem. Kitchen Aid is the worst brand.

After numerous calls with customer service reps I was finally able to talk to one that understood my position and she committed to replacing the microwave with a new one.

We bought the KitchenAid Supra convection oven/microwave on 2/18/09 (model KEMS378SSS04). We had no problems until preheating the oven at 425 on 2/1/12. We heard a crash and found the interior glass on the door shattered, sending glass all over the kitchen floor.

We bought a KA fridge KSF26C7XYY04 with an extended warranty service plan. Thank goodness! We have had 3 service calls in a 6 month period. The fridge is only 2 years old. The evaporator and ice dispenser motor had to be replaced. I just called again because once again the freezer is not working. I have thrown out food 3 times now. I have a 5-hour service repair window every time the company that services the warranty comes out. Last time the part took so long to come in that I waited for almost 4 weeks to get my fridge fixed. This purchase has been a total nightmare! If we did not have the warranty, KA would not even talk to me. There is zero customer service. I was actually told today that with the internet I should have done my homework by their own customer service! That says it all. Sad state of affairs. I will never buy a KA appliance ever again. Once the warranty runs out and I cant get them to continue to fix this fridge, I will take the loss and buy a new non-KA fridge. This company completely sucks. All 3 drawers on the fridge side are broken. Same issue where the face of the drawer has come off. I had one drawer replaced which broke again. KA wont stand behind their poorly made product. They want me to buy them for $125/drawer. I refuse to spend any more money on this piece of poorly made appliance. I duct tape them! SO sad.

I purchased 5 KitchenAid appliances 45 days ago during their big 25% off promotion. That was mistake one. I get a call yesterday 4 days before delivery telling me that my fridge is backordered until April. This is the biggest load of lies since Donald Trump on Twitter. Investigating deeper and talking with my sales agent at home depot it sounds like any counterdepth fridge with external ice water have been pulled and no longer is available for purchase. They have even pulled all these models from the KitchenAid website. Ridiculous. Calling customer service, the company line is that there is no recall and it is available for order. So I ask if its available why is it no longer on the website. Needless to say I need to cancel my entire KitchenAid purchase. Do not make the mistake of buying KitchenAid.

Kitchenaid refrigerator model kfiv29pcmsoo - What a piece of junk. After a year and a half the compressor failed. It was replaced a cost of 400 dollars then the ice maker stopped working. Repairman have been here three times and it still doesnt work. Not the refrigerator wont stop beeping for no reason and keep telling me the filter I just replaced needs to be replaced. What a piece of **. I have sworn for years by KitchenAid in my home and the homes I remodel. After the non respond I received on this problem never again. Im done with KitchenAid forever.

Purchased a French door refrigerator from KitchenAid in 2017. To date, they have had to replace one of the French doors and the freezer door, now the rubber seal on the other French door is broken. The refrigerator is not used hard, we are a retired couple. The two doors that were replaced were due to a rust like discoloration bleeding through the stainless finish. In calling customer service to get the torn seal replaced, I have been placed on hold for 1 hour and 20 minutes and still have not spoken to a person, I honestly don’t know if anyone will ever answer. Do yourself a favor and don’t buy these products, expensive and not worth it.

I have had issues with this dishwasher since the beginning. The dishwasher racks are set up poorly and the mechanisms that hold the racks and allow them to slide in and out break often. A service repairman is the one who recommended I get a Kitchen Aid dishwasher and I am now wondering if he does this so that he gets more business. I have read other complaints since googling after having this problem and it appears to be pervasive. Kitchen Aid needs to recall these racks and offer a replacement of a newly-designed rack system. The dishwasher is 3 years old and this is the second time I have had a repairman out in the last 3 months not to mention that it has never operated well.

Everything on this dishwasher has been a nightmare since the first day. Like everything else we have purchased at Lowes, its pure junk. The racks have fallen apart, and the technician literally replaced every working part...and said lady you basically have a brand new dishwasher now. I had to replace every working part. Well its a year later and all of those new working parts are now no longer working. It is as if the thing is not hooked up to electricity. I will NEVER EVER buy another KitchenAid piece of junk no matter what it is. The reason I bought this in the first place was because I have a 30 year old KitchenAid mixer that runs like new. Regardless of this... I am done with KitchenAid. If only we could rate these fewer than one star!

We bought our KitchenAid refrigerator KFIS29PBMS March 15, 2013. This refrigerator has had 11 service calls. The ice maker on top drips on to the control panel which has been replaced. Ice forms in the back of the ice maker so we have had the lining and heater put in. It continues to ice over. Now KitchenAid wants to replace the tubing. It seems that they are not sure what the problem is and keeps on trying something new. On top of that, the gasket needs to be replaced. The magnetic strip is broken. I am currently waiting for 4 more parts to be put in. Its is a very loud refrigerator and is running all the time. Kitchen Aid refuses to replace the unit. This is a lemon product.

We have the professional series KitchenAid package. The oven is incredible. Its also a convection oven also, which is like having a giant air fryer. Say bye bye to fryers forever. All food in convection cooking or normal cooking is always cooked perfectly. As a matter of fact if you have a recipe that you have to keep checking on with this oven that no longer exists. This cooks to the exact time specified. I would buy this oven or recommend this oven over and over again.

My KitchenAid oven sucks! This is now the 3rd time I have a problem with the self-cleaning upgrade in my oven. The thermostat fails with the heat of self-cleaning. This time, however, the main keypad is fried. Almost $500 just for the part, not counting labor and install. Thanks, KitchenAid, for delivering a product that is only successful in earning you more money! I could not be any more disappointed in their complete lack of responsibility in standing behind a product for which they make so much money. Brand new two years ago, and I continue to have mounting expenses for an appliance that was touted as being wonderful.

I ordered KitchenAid dishwasher from Lowes Sept-15 -21. On October 15 they got my order and was missing KitchenAid Stainless Steel Dish Handle, they told me at Lowes, Return it and get your money back or we order another dishwasher, I dont want to waiting another month, I called a plumber to install the dishwasher, and I called customer service and I explained what happened and they told me part is back order but I can buy direct from parts for 86.00 USD.

One year ago I purchased my 5th KitchenAid dishwasher (Model KDTE254EWH), based on my past experience. I have to rinse dishes first because it does not get them clean. I believe the problem is in their effort to save energy and water. The spray arms have very few holes and they are so small they are worthless. If I could get new arms with larger and more holes, I would.

Second visit already by tech. Said it needs new motherboard for 4 year-old fridge (never had problem with old fridge!). Had to throw at least $100 worth of food. Got new motherboard, STILL NOT COOLING. Now fridge SMELLS. Im getting sick and tired of this stuff. Did I buy a piece of crap? Oh, BTW, tech said the motherboard comes with a 90-DAY WARRANTY!! Who are they kidding? 90 ** days!!!

From the time I purchased this refrigerator it has had problems. Doors are cheap and flimsy, temperature set doesnt work, delivered scratched, not set-up correctly, tempered glass cloudy, scratches easily, plastic cheap pieces break off to drawers with gently to moderate use. Terribly overpriced and poor quality; dont buy a Kitchen Aid product.

Ok, so for the 2nd time in less than 3 years, the wheel clips on the top wash basket broke, which in turn makes the basket fall down and the washer inoperable. For the price I paid for this dishwasher I will tell you that I was a little more than miffed. The last time it happened, I called my home insurance company out because I did not have the time to deal with the washer (that cost me $70). This time I went online to see about ordering parts. I found this site (and after reading through numerous comments) I have to say that I am extremely disappointed in KitchenAid, especially when I see so many people experiencing the same problem as me. This is obviously a design flaw that needs fixing. So, why did I give them a rating of three? Because upon calling the company to lodge a complaint, I talked with a VERY nice, young lady who worked with me to figure out exactly which part I needed. No stalling, no dodging, she took care of business, put my parts on order and all with no charge to me. Her professionalism is the reason why I gave this a 3 star rating. I have found from experience that when a company has a problem with a product, if you call them (and stay courteous) 9 out of 10 times they will do what it takes to make it right. The lady I talked to was named ** and I am hoping that her supervisor sees this email. Again, thank you ** for your help and professionalism. Semper Fidelis.Updated on June 13, 2015: To be fair to KitchenAid, I am following up from a post I made on June 6th. My parts for the top rack wheel assembly arrived and I just finished installing them. I am happy to see that they have modified the wheel assembly actually using a metal plate this time and it looks like more solid connections for the wheels. I will give them a four star for now as I wait to see how well this modification holds up. Thank you KitchenAid for getting the parts to me in a timely manner. Semper Fi **.

We bought this KitchenAid Range in December 2015. One year and 2 weeks later the oven stops working on Christmas Day. No longer on warranty. This is the worst appliance I have ever owned. It takes a long time to preheat and the bottom baking drawer doesnt seal well. I wrote an email to KitchenAid customer service and have not received a response. I hope this review prevents others from buying this expensive, undependable range. This is a real lemon.

KitchenAid Range Model # YKESA907PB00I bought a KitchenAid electric range in 2006, black in color. First time using it, the paint scraped off the top of the control panel from a pan, exposing the aluminum beneath the pan. I replaced the control panel face plate with a stainless steel on so that this wouldnt become an issue again. A few months later, the off button stopped working on the control panel. Yesterday, I opened the oven door and an error code came up telling me that I need to replace the control panel. This will be the third control panel on this piece of ** in 5 years. How pathetic is that! Appliances are supposed to last 20-30 years, not 5, especially after paying $1800 for it. I now know that the KitchenAid name is nothing but marketing hype. I will never again purchase a KitchenAid appliance and strongly urge others to do the same.

My experience with KitchenAid was the worst ever. 3 months after I bought the dishwasher it broke down and I have been dealing with KitchenAid ever since and nothing has been done. You spend at least an hour to actually get someone on the phone and then they don’t help you. I had someone come to fix the dishwasher 3 months after I bought dishwasher and they blamed on the plumbing. I had 2 different plumber coming. They tell me nothing is wrong with the plumbing. I spent almost 1,000 on a dishwasher that I use for 3 months and KitchenAid don’t give a damn about fixing or replaced so now I’m taking a loss of a $1,000 and have to go buy another dishwasher. Our plan was to replaced all our appliances KitchenAid. Thank God we didn’t do it, because I really don’t ever want to deal with them again.

Absolutely ridiculous company. Todd the supervisor told me the inside of my microwave that has paint chipping maybe hazardous but even though it’s not even 5 years old it is only considered cosmetic and is not covered under warranty.

The stove stopped working, the control panel is dead and the door is locked. This has happened 2 times with no successful resolution. We were advised by Sears not to use self-cleaning function, it is very frustrating! There should definitely be a recall for this widely experienced problem.

KitchenAid Refrigerator Model #KSSC42QVS00; part #10219462 - Total frustration! They should be more accommodating to us and all who have filed complained on this site. We purchased our $8,000 refrigerator from Slyman Brothers in St. Louis in 2009. A couple of months ago it started making a hissing sound and finally quit working about 3 weeks ago. We call a certified KitchenAid service agent, very helpful, but found no help via KitchenAid or Whirlpool. He was advised to order a board that we received a few days later. The service technician returned only to find out it did not fix the problem. He was then advised by KitchenAid that it needed another part - part #W10219462. After some investigating, we were told by KitchenAid that that part was no longer available. I checked further and found a generic part that Sears claimed would work. That part was delivered, wrong part once again. We again called Sears and they ordered another part, which we received today, and it too was the wrong part. We were told by the Sears part department that they could not obtain that part. It was no longer made. This is a real problem. Here we are, left with this beautiful refrigerator that doesnt work because they no longer make the replacement part. I am not stopping here!

KitchenAid french door Refrigerator model KFCS22EVMS cost $2400 plus tax Feb 2010. The compressor died after 7 1/2 years. Serviceman said to not repair but to buy a new fridge. This refrigerator should last more than 7 1/2 years.

I purchased the Kitchen Aid model KUDS301Xss and had it installed in Jan. of 2011. In the first year, under warranty, I had the rollers on the rack replaced (they are plastic and after heating in the dishwasher, they get brittle and break) and then I had the control panel replaced. Shortly after the year warranty was up, the rollers on the rack broke again, and I was told that it was not covered, so I spent $50 to purchase the parts and I repaired it myself. I was offered an extended warranty, and I purchased it because I had already had so many problems that I thought it would be a good idea. So now, I have had the dishwasher for just over 2 years and the rack rollers are broken again! I called to use my extended warranty, dont bother. Its not covered! The rack is covered, just not the rollers; this doesnt even make sense to me! So I called Kitchen Aid Customer Service and after talking with a supervisor, I was told that they could offer me the parts for 50% off - $75 + tax! I explained that I paid $50 for them from a local distributor and they could keep their parts. All I wanted was for them to give me the parts; I was willing to fix it myself! I will never purchase a Kitchen Aid appliance again and I will tell everyone I can to do the same! I wouldnt be so upset if the company would stand behind their product. Its a poor design and poor customer service makes for one unhappy consumer!

Kitchenaid dishwasher broken for 2nd time in 3 years. Weve had a repairman out once already at a cost of $200 to fix an electrical problem with the control panel. I watched him as he reconnected some word, and got the power to return. Worked for about another year and its broken again. Obviously, the front sensor panel is defective. Ive never seen such crap. My old Maytag which just wore out after 14 years, was replaced with the KitchenAid which consumer reports was the most reliable. I have to have another expensive repair technician, who from the looks of things, is equally incompetent. I learned this from a previous repair on my refrigerator. Until they sent out a guy with 20+ years of experience, it wasnt fixed right.

We built a new home three years ago and installed all KitchenAid appliances. The refrigerator has been a lemon. KitchenAid has not been helpful in dealing with repairs. We have repaired the ice maker four times and finally it was replaced. Most recently the refrigeration system has developed a leak and is not cooling. We were informed that the retail cost of the repair is $3000. If we had not built in the refrigerator and purchased cabinet fronts for the doors we would have replaced this appliance.

I purchased this fridge in early 2013. The ice bin latch has not worked since last summer. The bin does not stay latched and come forward the next time the draw is opened. When I called Kitchen Aid, expecting to speak with a customer service tech about the problem, the only option they offered was to forward me to an independent parts distributor. I did not want to purchase a new ice bin or schedule a costly service call if there was something I could do with the help of an over the phone technician. The distributor informed me that Kitchen Aid does not offer over the phone support and my only option was to call for a service technician to come to the house. Is it true there is no customer service support? That is a huge disappointment. After paying thousands of dollars for these appliances the customer is on their own.Also the quality of the stainless steel is poor. I find it difficult to clean and it dents very easily. I had another band stainless steel fridge for fifteen years, when my kids were small and crashing into everything, and it never dented. Now there are only adults in the household and it already has three dents. It is extremely upsetting to have a dented appliance in my brand new kitchen. I was planning to purchase all Kitchen Aid appliances in my new kitchen, but fortunately decided to go with a Bosch dishwasher and a Sharp microwave, which are of much better quality. I will not recommend or purchase another Kitchen Aid appliance.

Oven Model KGRS505XSS - Knobs on the front of the stove are dangerous. They turn on with the slightest brush. Im glad I dont have small children living with me although my grandkids visit. My autistic grandchild turn on the burners but we were there. Recently my griddle knob locked in place and wont turn. I have an extended warranty with Lowes so we will see how that goes. I paid 1,700 for the stove plus 150.00 for the warranty. The stove is 4 years old.

I purchased KSSO42QTX refrigerator in December of 2011. It cost over $5,000.00. Within 3 months, the unit had frost and ice accumulating in the freezer and poor cooling (high temperature) in refrigerator leading to spoiled, wasted food and on several occasions, illness due to spoilage. I contacted KitchenAid on several occasions over a two-month period and was directed to defrost unit and start over. When the problem persisted, they finally agreed to send a technician. The independently contracted technician found defective fans, motors and gaskets. I requested that the unit be replaced being that it was a lemon, having proven defective after only 3 months of usage. The technician and KitchenAid customer service said they will repair, but not replace the refrigerator. I was told to defrost and shut off the refrigerator. I waited for approximately two weeks for the independent repair company to receive the new parts and make a return appointment. When they arrived, they realized that they had been sent the correct fan parts, but not the correct gaskets. The technician refused to repair the fan as he only gets paid at the completion of the job and refused to repair the fan, which would have created an appropriate cooling environment for food storage. We are currently waiting, again, for over 1 week for the new part to be delivered. I have now been without the use of a refrigerator for approximately 3 weeks in sweltering summer heat. My wife has had to take 2 days off from work to accommodate the technicians schedule and will be required to take another day leave from work to accommodate for another appointment.Throughout this process, KitchenAid customer service has been terrible. They were unconcerned that our refrigerator has been spoiling food. They were unconcerned that the unit proved to be defective after 3 months of usage. They were unconcerned that we have no refrigerator in the middle of a summer with temperatures hovering around 100 degrees. They were unconcerned that we had several instances of illness due to spoiled food. They have been unwilling to replace the lemon refrigerator, which broke within 3 months of purchase. They have been unwilling to expedite any service or delivery of parts in order to alleviate this egregious situation. They refused to use expedited mail service. They refused to appoint another independent technician when the one originally assigned refused to provide timely service. We are still waiting for the repair to be completed. I have been offered no compensation for the trouble that I have had due to the lemon refrigerator.

The front control panel of stove/oven does not work well. I started the oven and then could not turn it off. It was very scary. The machine finally had to be pulled out from the slot and manually unplugged. The panel off button does not work, and the other functions work sporadically. Mary kept insisting that these issues do not exist with KitchenAid appliances, when there are so many complaints and similar scary experiences from other owners.

KitchenAid should change the name to KitchenJunk!!!! I paid $1800 for a KitchenAid fridge in 2007, over the following 8 years it cost me nearly $3000 in REPAIRS! Not sure who is more stupid, me or KitchenJunk.

We have been somewhat satisfied with our KitchenAid appliances. However, when our built-in refrigerator started making a loud sound, we went to the KitchenAid website and made an appointment with a service repair company. The service repairman came to our house and thought the noise was caused by a circuit board or the fan. He thought this should fix the problem. Because the refrigerator was not making the sound at the appointment, he could not be conclusive. The estimated cost was $521. We thought we would call KitchenAid and see if there was a better diagnostic tool to determine the noise. KitchenAid told us this was not an authorized technician and that we should set up an appointment with the correct company. They set an appointment. We were frustrated because we had just paid $65 for a service call, and we were going to have to have it serviced again at $99. We wanted our $65 reimbursed. After this, we called the service company and asked why they came out if they were not authorized. They said they should not and that we should contact Whirlpool KitchenAid, who set the appointment to be reimbursed. In the end, after 2 hours of phone time, KitchenAid said the phone rep had made a mistake that this company was qualified/authorized. So in the end, I spent 20 minutes on the phone with a specialist who led me into spending another hour and 40 minutes with customer service reps who tried to undo the specialists recommendation. I am out $65 for a service repair. I will need to spend $99 for another service repair recommendation. KitchenAid stated they gave me bad information but would not provide any written notification or written statement. KitchenAid has assured us that they would make changes within the company to make certain this never happens again.In the end, I do not trust KitchenAid/Whirlpool. I do not trust the Customer Service rep Ashley. Worst, I am stuck with a house full of appliances that I would love to rip out, sadly not because the product does not work, but because when I have a problem, I will have to work with the customer service department. I strongly recommend purchasing another brand.

This KitchenAid refrigerator requires constant repairs... several times a year. It is only two years old... All of the parts in the refrigerator have been replaced now... it worked for a few months and now its broken again and we have been waiting for weeks for parts. Using the refrigerator as an icebox. Changing ice bags twice a day. I am done with this thing.

The handle on the freezer door keep loosening. I have had it fixed at my cost only to have it loosen again. Also the door jams are very difficult to keep clean. The surface between the doors is not smooth and therefore collects dirt easily.

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

DO NOT buy this dishwasher Architect Series. Had two service calls in year one. Warranty expired and problems began. We replace the control panel about every three-four weeks now. The lights fade and controls cease working; therefore, dishwasher wont function. I dont think its a lemon. Looks like from the reviews here, they are all terrible appliances. NEVER AGAIN KITCHENAID!

l have owned the oven for less than a year and have had the fuse blow twice. The repairman said it is a result of the self cleaning process. He said do not use it. Tried to get an answer from company. No luck. Signed up for extended warranty. They advised me to call another division. They were not willing to help. Their job was to sell extended warranties. I bought the warranty after they tried to sell me a longer term. They seem to have a problem that they do not want to fix. I have purchased many items in the past from them. I am leery of any future purchases.

Remodeled our kitchen back in 2007 and, without much research, purchased KitchenAid appliances. Always hearing the name meant upper end, quality products. The wake-up call should have been when I received a warranty extension notices in the mail after only two years. June 2011 both Deli/Crisper pans started freezing everything inside so I called Idlers, the dealer, and they sent out a technician. He told me, after checking with KitchenAid Tech Support, that the circuit boards needed to be replaced. Luckily the rest of the fridge worked cause it took eight visits and weeks to get the parts, and when they came the connectors didnt match up. Tech Support said they could not do anything else, the Idlers technician felt sad for us and actually cut off the connectors and spliced the wires one by one. Now the main circuit board is failing and I hate to think how much this will cost or how long this is going to take to repair. Did I mention this refrigerator cost $5,000 and does not come with outer panels? They have to be custom-made to match the cabinets.

After installing a Kitchenaid Microwave Convection oven we found that the door steamed to total fog, remaining this way often for 24-30 hours. After a service call and a recommendation to replace the unit by the service people, the exchange was denied by the product exchange department - who did not even have the grace to call and tell me of the denial. After protesting that 24-30 hours is not acceptable for a door to fog over (never has happened with any other microwave oven I have owned) was not normal, I was told point blank that the product exchange department has the last word and it is final. It is a $500 unit and I cannot believe that they would not just exchange it. I am a designer who specifies products often - I will not work with Kitchenaid again based on this experience.

I am an electrician and repair appliances, Ive kept all the appliances in my house going for many years by diagnosing and repairing them myself. I recently bought a condo which has KitchenAid appliances; a French-door refrigerator, a dishwasher, and an over-the-stove microwave. Although I am writing about the microwave as garbage, so is the refrigerator. The microwave is model YKHMS1850SS2. I knowingly bought the condo with this microwave, which is damaged, the door handle had broken off and the grill cover at the top has broken mounting tabs, thinking I could fix the damage at a reasonable cost which is not possible because Whirlpool, which owns KitchenAid, is replacement part price gouging. The parts are made of very cheap easily breakable plastic which probably cost Whirlpool very little to manufacture and look to be designed to break.If I could, I would take the door apart and replace the handle but the handle is not available as a separate part, only the whole door which costs half as much as a new KitchenAid microwave is available so I currently use a cheap suction auto body dent puller stuck to the glass door until I get a metal towel bar which I am going to cut down to the right size and mount it with the microwave handle screws that are currently protruding from the holes in the door cover which will last the lifetime of the microwaves electronics.The grill cover also costs quite a bit, the plastic mounting insert that fits in the stainless steel cover is not available separately so the two-part assembly also costs a lot of $$$ and is very wasteful because the stainless steel cover part, which is not damaged, will be redundant and dumped in the landfill. Instead of doing that, I am going to judiciously drill some holes in the plastic insert and use black tie-wraps to fasten it to the microwave. Kludged together but cheap and quick.Theres a big difference in the quality of appliances made in the 1970s and 1980s and now, the quality has very significantly declined and the price has significantly increased. In my house, I had a Maytag dishwasher, purchased in 1981, model WU300, which washed dishes very well and I kept it going by repairing it myself until about two months ago. It would still be running except the part needed is extremely hard to find. I replaced it with a Bosch dishwasher, probably made in the same US factory as Maytag/Whirlpool/KitchenAid. Ironically, just after it was installed and the old dishwasher was taken away I managed to find the repair part for it at an online used appliance parts supply for a very reasonable price. There really were the good old days for appliances.

After six years, our microwave stopped working. A service repairman said he could fix it for $375, something to do with the panel door message. I figured I could go without the microwave for a while. Then after cleaning the oven, the glass shattered in the microwave. Heat must have risen and too hot. The oven still works, but the glass is still getting into the oven and on the floor. Of course, this model is discontinued. Im looking at GE as a replacement. Too bad as everything else in our kitchen is KitchenAid. I would not recommend anyone doing their kitchen with this company.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowes and they have only lasted five years. Even the refrigerator was cheaply made!

My fridge is 8 years old and on extended warranty. The compressor blew and they tell me they do not have the part to fix it. They said they would give me a three hundred dollar discount on a new fridge. Unbelievable! The cost to fix it was going o be $400.00. Not my fault they do not have the part. I will fight this until I get a replacement. In the meantime it will be up to four days for the team to get back to me. Its summer, I do not have a fridge. Never buy this KitchenAid fridge (includes Whirlpool and Jenn-Air) product. I have had many issues since I purchased it.

Our experience with Kitchenaid has been a disaster. Their response? Complete indifference. My wife and I bought $10k worth of appliances less than two years ago. The first to fail? The dishwasher routinely flooded the floors. After the 4th repairman came to our house our dishwasher was replaced. The first two repair visits the repairman suggested maybe we were putting our dishes in the unit incorrectly and the second time he said maybe we were using the wrong soap. Really? Our wall oven has required two visits from repairmen to recalibrate the controls because when it said 350 degrees it was actually 250 degrees. Now the unit wont get out of the preheat stage.And now after spending Friday morning away from work to have $750 worth of replacement parts installed by a repairman, the refrigerator is broken again - including water all over the floor. We did purchase an extended warranty with the products through Best Buy. EVERY TIME we call Best Buy they do their best to point the finger at Kitchen Aid and Kitchen Aid responds with a we could care less about your problem.” So whats next? We continue to get our appliances fixed (that is until they break again) but we need help with getting Kitchen Aid and Best Buy to care.

We bought KitchenAid thinking it was a good product, but it is NOT! We have had the refrigerator repaired twice in the first two years. Both times it was the same problem. Luckily it is under an extended warranty but I am worried about when the warranty ends. The stove front has discoloured three times and has been replaced three times. The replacement was not even the same colour as the original. I will NEVER buy KitchenAid again.

I bought the KDTM604 top of the line dishwasher on July 26, 2020 from Lowes. I spent good money and had to wait forever. Well I am sitting here today writing a review because two weeks ago it broke and the service man was just able to come check it. So the pump is already broken. Before you wonder I must say, I am single so I do not use my dishwasher a lot and I do not use the highest setting. I use all the products they told me to use including the all important RinseAid (which I do love). So if you do buy this product get an extended warranty, but I would just not buy this product.

Bought a KitchenAid Dishwasher 15 months ago. Almost $900. Wife wanted it to match our KA fridge. I thought, for that kind of $$, the KA DW would clean better and last longer than my moms $300 Kenmore. But the KA has never cleaned well, even with top-line Cascade products. This week, it would start but not complete a cycle. Nothing in the manual about this. Called customer service. Took them 20 minutes to tell me they have no troubleshooting advice for this problem. My only option was to pay for a service call and the machine is just 3 months out of warranty! I told the lady that I would be writing many uncomplimentary reviews. Im convinced that KitchenAid is not worth the extra money. It is NOT a better product.

Purchased extended warranty from Sears. Replaced electronics once already. Out of warranty and now cost of repair is approx $1500.00 for a $2000 range. Replaced burners once also as they were not running as hot as specified.

I purchased the top of the line KitchenAid dishwasher 2 years ago, paid over $900. I bought the extended warranty and it broke within first 2 years. Turns out there are no parts for the repairs. National back order. This is a new appliance. I paid $250 for the extended warranty only to get a buyout of $573. I am now without a dishwasher and out over $600. My other rant is that they are now going to throw this thing in a dump. What is their carbon footprint? I have never been so dissatisfied with an appliance in my life! KitchenAid can kiss my ass!

Regarding Model: KUDC10FXSS7. Despite our pre-rinsing all dishes well, using the Heavy Duty cycle, and never having any trouble with the other 3 brands of dishwashers we have had, the KitchenAid dishwasher just does not clean the dishes. The unit is less than two years old and has never worked well. Additionally, the cycle time for the dishwasher is at least twice as long as the other brands we have used in the past. My wife and I are very disappointed that we have wasted our money on a product that does not work.

We have a KitchenAid refrigerator. This refrigerator is less than 5 years old. It started having problems keeping the correct temperature. Called my service guy, he comes out, checks it out and states it has a freon leak. This involves the sealed system, a repair he does not do. Whirlpool was called and this issue was discussed. An authorized service provider from Whirlpool was sent out and yes it is a sealed system leak but he does not do sealed system repairs. I pay him his diagnostic fee. Called Whirlpool again and another provider is sent out to ascertain that yes it is a sealed system problem and guess what I get to pay another diagnostic fee. Whirlpool stated they sent out the first provider because they are on the List. Somehow this appears to be my problem that they sent out a company that doesnt do the repair that was clearly the issue per my appliance guy. I called to see if Whirlpool would cover one of these fees but nope. I wasted one hour and five minutes on the phone and got zero satisfaction. I also want to add that this repair parts and labor are covered under warranty so it seems doubly ridiculous that I have to pay two service fees. There will never be another Whirlpool, KitchenAid appliance in this house again.

I love this stove and oven, but follow the recommendations. Use the conventional settings to heat the oven, then switch to convection or it takes ages to heat up. The steam clean doesnt work as well as I thought it would, but it does work.

I tried to find the diagrams for KitchenAid Model KDTE204DSS1 to no avail, as they keep providing a different but supposedly similar model. The washer has a pump that whines and screams and now it will not pump. I did the usual, and cleaned the filters etc. Finally with a turkey baster, I emptied all of the water from washer. I then carefully removed the three prong brown wire from the pump. I twisted the pump and it came out in my hands. Once the pump is totally dissimilar to all pump on the dishwashers that Kitchen Aid lists. This does not make very happy. As I write this, should I find/buy a pump in the morning and put it in place and the machine again fails, I look at the circuit board and head to Sears to buy a Kenmore. Kitchen Aid needs to be in the garburator.

I looked and looked at gas ranges - I was very excited to be able to use gas again. I selected this Kitchen Aid stove and was not told that the central oval burner, which I paid extra to have, would not provide more than a low flame. You buy the whole 5th unit for just pancakes only! The self-cleaning oven will not clean the sides of the oven, only the pan over the burner. The little top oven is meant only for warming, not baking or cooking because it cooks so unevenly that toast, food and cookies are done on the glass side and burned on the back side. I have had KA service people out twice and they say that thats the way it is and that it registers 350 degrees when checked. I could have bought an oven for less than 1/2 and had a better oven. Its not the company that produced my 30-yr-old KA mixer, is it?

After sending a number of letters to Good Deal Appliances and Whirlpool along with a number of conversations, they have agreed to order me a new refrigerator at no cost to me.. It should be delivered the end of June.

We purchased this model of KitchenAid wall oven from a Portland OR appliance company (Sept. 19, 2019). After the new oven was installed it quit. The were kind enough to replace the oven with another new oven. That oven also had the same problem and KitchenAid had repairmen come out for months replacing parts to no avail. Finally they replaced our oven with another new oven on 12/3/19-, (Our 3rd wall oven installed, same model) This oven quit on Christmas Eve. Now it is working intermittently and KitchenAid will not refund our money; will not waive the fee charged by the repairman if the oven is not acting up at the time they are here to service it. I am very unhappy with the wall oven and with KitchenAid customer support. Beware. Go to another brand.

I paid > $3,000 for a KitchenAid French door refrigerator that has had the cooling system go out every 6-8 months (4 times now) since purchase. Cannot get replaced, only repaired each time. Lose food each time, have to defrost fully, water everywhere on hardwood floors, replace thermistor part each time that only lasts a short while. I am very dissatisfied with this high-end, expensive unit that I cannot get replaced.

KitchenAid Diswasher Model #KUDS35FX5S5- We purchased our dishwasher in 2013 and at the time purchased an extended warranty. Since the purchase we have replaced the top rack rollers 3 times. The on/off controls on the top of door shorted out -- had to have service on that. On top of all this I have to pre-wash my dishes in order for them to get clean. I want my Maytag back!

We purchased our gas oven/stove two years ago and I am so worried that we are going to have a gas poisoning or explosion in our home. The knobs are very easily turned on. You can brush up against it and you wont even know until later on when you smell the horrible scent of gas. I was cleaning my stove earlier this morning and came back inside the house and I knew right away that the smell was gas and sure enough the knob was ever so lightly turned to the left and emitting gas fumes. Im not sure if there is a recall so this is my first step.

I purchased this 36 built-in side by side in 6/06 with the thought that it would be a good refrigerator --I couldnt be more wrong!! At 3 years, we started having problems. So far repairs include a new circuit board, hinge repairs, evaporator, drier, compressor and fan motor, and an ugly repair kit to cover up the burned area that runs the full length - top to bottom - on the front panel between the freezer and refrigerator doors that happened because KitchenAid didnt put a big enough fan motor in. And here again, it is leaking Freon, so the entire refrigerator has to be gutted again to replace the evaporator, compressor, heat loop and? KitchenAid will cover the parts at an approx. cost of $800-$1000, this type of sealed system is covered for 12 years. The labor, however, is out of my pocket at $2,000.One of the repair techs told me these type of sealed systems RARELY go bad which is why KitchenAid backs them up for so long. Go figure!! And, did I mention the cost of food spoilage!! GRAVELY DISAPPOINTED IN KITCHENAID!!! Oh, and I need to mention the KitchenAid convection oven that had to be replaced early on (under warranty) and the microwave oven that was replaced 3 times and after that I put up with door that didnt quite and still doesnt fit quite right. GRAVELY DISAPPOINTED IN KITCHENAID!!!! WILL NEVER BUY ANOTHER -- even with the discount they are happily giving me to buy another $8,000 refrigerator!!

We got our dishwasher last month (Nov 2019) and now a month later it is not working because it does not close at all. Tech came today (Dec 31 2019) and said he has to order the part before he can fix it, WE have been washing by hand for the last 10 days and will have to continue doing it for 2 weeks more... Very sad... Tech also told me to Find a way to close it so I can use it, I TOLD HIM NO... Because I dont want to waive the warranty. What kind of advice is that? Very Unhappy and unsatisfied with this product. STAY AWAY FROM KITCHENAID PRODUCTS.

Kitchen Aid Range Model KSEG700ESS3. Our oven was purchased in late Sept 2019 and 7 weeks later, electric panel is fried. The smell and burning had progressed each time we used the oven. We are lucky this did not catch fire. The service person is saying that the part may have been discontinued. Wondering how Whirlpool corporation is going to rectify this as they do not replace appliances, just fix them under warranty.

I purchased a KitchenAid dishwasher (model KUDS530IXBL4) for $730 in 2011. By June of 2014, it had to be repaired 3 times and the 4th time the machine wouldnt start, I decided not to fix it anymore. The control panel was faulty and the 3rd time it broke, KitchenAid paid for the replacement control panel but not the labor. When it broke again just 5 months after it was replaced, I decided not to fix it again and buy a new dishwasher (Bosch) and write this letter. The salesman claims that Kitchen Aid knew the control panel was faulty but didnt change it.

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

After six years it kept powering off. Used their certified repair company and after 9 service visits over four months they finally deemed it unrepairable. Countless hours wasted on the phone and waiting for repairmen. Only offered a 40% discount on a new one but had to pay in full in advance. Replacement arrived damaged after 4 weeks. No refund possible. Still waiting four weeks later and after 6 months still don’t have an operable refrigerator.

Bought a KA double convection oven. It works well enough but the problem is that enamel and metal on the upper oven floor melted forming small holes. I contacted KAs parent company and was advised that the oven liner was not a replaceable part. Heres the response. Thank you for visiting the KitchenAid website. We appreciate hearing from you. We apologize for the problem you are experiencing with the interior of your KitchenAid oven. The oven liner is not a serviceable part and is not available. The only resolution for the problem you are experiencing is replacement of the oven.You are a valued KitchenAid customer and we appreciate the opportunity to address your inquiry. We invite you to contact KitchenAid again either by calling (800) 422-1230 between 8:00 AM to 8:00 PM EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.I.e. Buy another $5000 dud? Not likely. Meanwhile I am concerned about using the oven in case a spill allows grease to migrate into the cavity between the upper and lower ovens. I imagine that this would be a fire hazard. I will never buy anything from Whirlpool again and advise others likewise. Their brands are WHIRLPOOL. Every day, care™ KITCHENAID. MAYTAG. INDESIT. CONSUL. BRASTEMP. AMANA. JENN-AIR.

We purchased the oven (Kitchenaid Double Oven Gas Range KGRS505X) 1 1/2 years ago. The top broiler will not stay on when a pan is in the oven. It seems like it overheats and turns off. I called Customer Service and got no help. Now the baking unit failed. I called service and they replaced the ignitor. We asked about the broiler so they also replaced that ignitor but it didnt help. Then they said we needed a new oven gas valve but they dont have the part. Ive spent almost as much on repairs as I paid for the oven and its only 1 1/2 years old. I called Customer Service to complain but they were not concerned. All they wanted to do was to sell me a service contract that is half the cost of a new oven for just one year coverage. My GE appliances lasted nearly 20 years. KitchenAid is the worst. They have poor quality product and bad customer service.

Purchased the KitchenAid gas stove with convection heating. Worked for 2 yrs then board on panel went out. Oven would not work. Had service tech sell me for $1000 he would fix computer board and stove. I laughed out loud while I was escorting him out the door. So I have a stove, I would like to sit on the corner and let a bus run it over until it is mashed into the street. BUYER BEWARE. STICK TO KENMORE!!

Our problems with this dishwasher have been multiple over the 2 years and 5 months we have owned it. The electronic control board went bad almost immediately. This was fixed under warranty almost immediately. A few months later water leaked out of the machine and damaged our floors. We received a letter from KitchenAid owning up to the problem, with our model listed among the problem machines. When I called Customer Service to schedule repair I was told the serial number did not match up and that nothing could be done for us. The latest disaster is the warping, popping and breaking of almost all the plastic parts in the upper basket. Again, KitchenAid refuses to stand behind its miserably made product: I am told that I am out of warranty and that the Extended Service plan I purchased does not cover plastic parts. I will never again purchase a KitchenAid large appliance. I will not deal with a company that refuses to stand behind its product.

In June of 2012 I renoed my kitchen and bought brand new Architect II Series appliances. I thought that KitchenAid, being a good, reputable name, would equate to a quality product. 11 months later my freezer sprung a leak causing the floor of the freezer to be a solid sheet of ice. Ironically, the customer service rep actually admitted to me that that common problem isnt usually seen until the unit is about 13/14 months old, not 11. RED FLAG!!!! Guy came (under warranty), fixed it, poo poo poo, no re-occurrence. HOWEVER, the OTR microwave vent makes a lot of noise but doesnt suck the air well at all. Technician said that although other units have a stinger suction, since it has something he cant fix it.The oven doesnt signal when the desired temperature is reached and that has NOTHING to do with the options. The dishwasher has had a technician out to my home twice. At $85 for 15 minutes how many more times can I afford to call him? First time was that the water apparently wasnt heating up (even though it was steamy) and the second time the panel was just flashing nonstop. No actual problem there! Goodbye ** + tax! Now, the damn thing will not kick into the heat dry cycle. It washes, rinses and drains perfectly but when it is meant to heat dry it just shots off completely. No flashing code, no green clean light. And to top it all off very nicely, all 4 wheels on the sliding upper rack are broken. The teeth that hold them in place have simply broken off. Because of course, thats normal!!!!!! NOT.I am so frustrated with KA. I will never buy anything more expensive than a blender from them again. In my opinion, I should not have had these many issues with appliances 2 years old. My grandmothers Frigidaire avocado green stove and fridge set from 1959 still work perfectly!!!!!!!! If only products made today were made to last. And by last I mean longer than the 12 month factory warranty. :(

We purchased a Model KSC23C8EYY side-by-side KitchenAid refrigerator in November 2012 for over $2,499. Immediately we noticed that it was loud and often made strange noises. We tried leveling it precisely, but nothing made a difference. Sometime in 2013, we noticed that water had been leaking behind the refrigerator. We called the factory service people recommended by KitchenAid. They came out and replaced tubing at a cost of over $250 and said that it was not covered under the warranty because it had been installed incorrectly.In June 2014 The freezer and refrigerator quit getting cold. We called the same repair people. We had to wait days for a service appointment. They showed up and said they had to order the part. Again, we had to make an appointment and take off work for the next visit. This time, there was a different worker who said that the wrong part had been ordered. Again, we had to make an appointment and wait for days for someone to service our fridge. By this time we had been without a refrigerator for over two weeks and used coolers to try to keep as much of our food fresh as possible. Finally, on July 8, 2014 a repairman came out and fixed the refrigerator. It required a new compressor and recharging the system. I had to miss an entire day of work to wait on the repairman and then be there for the 3-hour repair. Luckily, this was clearly under warranty and the total cost of $654.79 was covered.Less than three months later on September 30, 2014, our refrigerator and freezer stopped cooling again. Unable to miss more work in order to wait for repairmen that may or may not fix the problem, we decided to just go to Home Depot and buy a GE refrigerator. In 55 years the KitchenAid refrigerator was absolutely the worst appliance that I have ever owned! Our money was truly thrown away.

In the past 8 year I have built 2 new homes on the upscale side of the housing market. In both situations I used higher appliances from KitchenAid. For the investment made, I am very dissatisfied with quality of the produce drawers. On both drawers, the chrome deco on the drawer handle has come loose dueto faulty adhesive and both drawers have cracked in the center of the drawer handles. This is something I would expect from a 300.00 refrigerator, not one over 2000 dollars @ builders cost. In addition, I had the ice maker replaced in 6 months due to a faulty board, which is something you as manufacturers are aware of, but failed to advise the consumer. We have replaced the ice maker board and now will address replacing both produce drawers. I must say that after less than one year of ownership and facing the fact that all the other series of appliances are also KitchenAid products, I am waiting for the next problem to occur. I come from a family of builders, both residential and commercial and intend to advise them to consider other upscale appliance manufacturers on future projects. If this letter never goes up the management ladder I am sure I will receive the same reply as my last e-mail, indicating that your Customer Service Department also needs repair. Being an owner of several national companies myself, I am very aware of the damage that can be done by not reacting to a problem, where consumers are involved. Thank you.

In 2012, I purchased a KitchenAid Refrigerator, model KFCS22EVBL. Weve had nothing but problems with this product. First, the freezer leaked water onto my beautiful hardwood floor. The refrigerator was repaired but it ruined my hardwood floor. My research indicates that this is a known design defect. I wrote a complaint letter to a Whirlpool executive, who referred me to their quality assurance expert. What a joke! I was left extremely frustrated and angry. Neither Whirlpool nor its QA representative understand the concept of customer satisfaction. Second, the refrigerator is extremely noisy. We have an open floor plan and sometimes we have to speak over noise from the refrigerator to hear conversations. Lastly, cleaning the coils is a nightmare. The user instructions state There is no need for routine condenser cleaning in normal home operating environments. I dont have pets; however, due to dust buildup, I need to vacuum the coils at least 2-3 times a year. Additionally, dust tends to collect behind the front coil and there is no way for the average consumer to reach the area behind the coils. Yet, Whirlpools instruction states Use a vacuum cleaner with a soft brush to clean the grille, the open areas behind the grille and the front surface area on the condenser. Gee, I wish I can figure out how to get behind the front coil. (The attached image shows unreachable dust behind the coil). I suspect the refrigerator was purposely designed this way to shorten the lifetime of the refrigerator. Whirlpool has underestimated this consumer. I will no longer purchase another Whirlpool product, especially since Im also having problems with my KitchenAid double oven. Im now looking for another refrigerator.

Kitchen Aid Refrigerator KBFS22EWWH5. This is the second time our frig has frozen up. The first time the inside water stopped working then it worked again but the ice maker stopped working. $125 to have the ice removed. This time water leaked to the bottom of the freezer and onto the floor. Repairman is here now and has just taken the freezer apart to break up the ice AGAIN.

Whirlpool/KitchenAid is a terrible company that makes terrible products. Our built-in refrigerator was one month out of warranty when the evaporator stopped working properly. Cool, no problem, well just order a new one and get it fixed. That was last October 2016. Flash forward to March 2017, they sent the incorrect part 3 times. Now they say they dont make the part anymore. Their solution?? Buy a new $8000 fridge from them... Oh, but well give you a small discount. What a joke. PLEASE, please do not support or buy anything from KitchenAid. They will turn their back on you when their terrible products inevitably break.

I had a break down with my 7000 dollar refrigerator. Called KitchenAid they gave me a number of the official repair people. They came, problem was a control board. He said he can’t order the part, it is no longer made. I did not believe him. I called KitchenAid to order. He was right. My fridge is 5 years old now I have a 7000 dollar boat anchor. KitchenAid will not stand behind their product but is willing to give a discount on a 9000 dollar refrigerator. Please don’t ever buy a Kitchen aid or any other Whirlpool product. The quality is not there anymore. They should be ashamed of themselves and soon if this keeps up their doors will close. Spread the word about KitchenAid.

Remodeled kitchen and purchased 4 kitchen aid appliances - thinking they were of great quality and would last. Had nothing but problems since purchased shortly after purchased. Had problem with microwave door problems with fridge - ice maker. Problem with oven when self-clean - shuts down and cant open door. Had fixed 2x -this is the 3rd time! Dishwasher fixed more than once - refused to get fixed again and pay over $300 - can buy a new one.I currently have an ice maker, dishwasher and oven that does not work. Raising 4 children, I am VERY dissatisfied with Orvilles where I purchased the appliances and ESPECIALLY KitchenAid - that doesnt back up the products they manufacture with defects. I will NEVER purchase anything KitchenAid EVER again or shop at Orvilles. I have paid so many service charges and part bills. I refuse to give them any more money!

Model KCMC155JSS-0 sparks and arcs. Never had a microwave do this.