We purchased a Kitchen Aid Refrigerator (Model KRFF507ESS, 27 cu. ft, French door with ice/water machine) and in the 4 years weve had it, weve spent almost 50% of the purchase price (close to $1300) on repairs. This model has a documented problem with the frozen fresh food evaporator - Google the issue and youll find numerous customer complaints about this very issue. Most recently, the ice maker stopped working and we were told itd be an additional $455 of repair. The authorized service repairman in our area (whom weve gotten to know due to the ongoing repair issues) even commented during this most recent visit that the KitchenAid models hes serviced last, on average, 8 years. When I explained the situation to KitchenAid Customer Service this afternoon, they offered to schedule a non-warranty service for me (i.e., something I could literally do by picking up the phone myself). After being transferred to a KitchenAid supervisor, I was then told that theyd offer me a 40% discount off a brand new product. After spending almost $1300 on a $2600 refrigerator! AS IF. We will never purchase KitchenAid again. We thought we were purchasing a quality product and its been nothing but a lemon, requiring costly repair after costly repair. We take impeccable care of all appliances/products, which is what made this situation all the more frustrating. Folks, be sure you purchase those extended warranties! You will need them with your KitchenAid refrigerator!!!!

Great looking 30 inch range with double oven and four burners and center hot plate. Bottom oven a little too low, tough bending over to pull up a 22 lb. turkey. Other than that its a beautiful thing.

We have a KitchenAid refrigerator. This refrigerator is less than 5 years old. It started having problems keeping the correct temperature. Called my service guy, he comes out, checks it out and states it has a freon leak. This involves the sealed system, a repair he does not do. Whirlpool was called and this issue was discussed. An authorized service provider from Whirlpool was sent out and yes it is a sealed system leak but he does not do sealed system repairs. I pay him his diagnostic fee. Called Whirlpool again and another provider is sent out to ascertain that yes it is a sealed system problem and guess what I get to pay another diagnostic fee. Whirlpool stated they sent out the first provider because they are on the List. Somehow this appears to be my problem that they sent out a company that doesnt do the repair that was clearly the issue per my appliance guy. I called to see if Whirlpool would cover one of these fees but nope. I wasted one hour and five minutes on the phone and got zero satisfaction. I also want to add that this repair parts and labor are covered under warranty so it seems doubly ridiculous that I have to pay two service fees. There will never be another Whirlpool, KitchenAid appliance in this house again.

The washer does not clean dishes and leaves heavy film on dishes. It cuts on and off several times before washing. I had servicemen out, but they blamed it on our water. However, the last KitchenAid cleaned dishes great. I asked for a new dishwasher, but was refused during the first 30 days. Purchased on 7-19-11, Queen City, Monroe, NC. Please help me.

We have a stainless steel KitchenAid dishwasher. Its around 3 years old. Model is KUDK03FTSS0. It does a decent job cleaning the dishes, but Ive had to dismantle the filter mechanism to clean it out twice now, no big deal, but I did have to buy a special Torx screwdriver. The main problem, however, is the placement of the steam vent. Its located at the top of the door, which happens to be right under the countertop. Over time, the steam venting from the dishwasher has caused my counter (melamine) to swell and bulge and now its impeding the door from opening. What a stupid idea to place the steam vent right under the countertop! Well, its probably not an issue if youve got granite counters. I guess thats next on the list of household updates.

4 months after I bought my 3000.00 KitchenAid refrigerator. It stop cooling. I also noticed the cheese and butter drawer wouldnt close all the way, I also purchased a extended warranty so I called Sears. They sent out a repair person. He told me he would return when I took everything out of my fridge and freezer, so I did. He returned a couple days later. He looked at it for about 10 minutes and said he had to order some parts. 3 months later he returns after the parts arrived at my house, he shows up opens the doors of the fridge started taking it apart, broke one of my shelving slides in the process then I see him cut a 3 or 4 wire plug off and said, Oh you dont need that, so to remind you the ice block is completely melted by now. He said these Kitchenaid refrigerators all freeze up so when hes done he leaves 2 months later the same problem. I thawed out the ice block again then worked fine for 2 months then again in 2 months the same and thats my life with this garbage Refrigerator! DONT EVER BUY A KITCHENAID REFRIGERATOR! EVER EVER EVER!

I am a semi retired senior that saved to purchase my last (what I thought at the time) kitchen range. I have owned KitchenAid ranges in the past and have been very pleased. There were two reasons I purchased this particular brand, it doesnt make any fan noises and for the self cleaning system. To my delight the stove is very quiet and allows an option to turn off all the normal beeping noises and the elements work well. That being said I have never been so disappointed with an oven cleaning system, it DOES NOT WORK AT ALL and yet the company continues to produce this system misleading the public. To me this is a criminal offense except I have no way to make them accountable. I am so disappointed with KitchenAid that they would associate themselves with such an inferior product. It is crucial for me to have a self clean oven and as one of thousands I am now stuck with a product I have come to hate in my kitchen. I am an avid cook and now find there are many products I am unwilling to cook as I have no way to clean my oven. I made wonderful Yorkshire puddings the other night and my husband spent two hours trying to clean the oven but the interior is so shoddy (not really a porcelain coating just some cheap material that cant withstand a proper cleaning and wont come clean with water being heated to 200F doesnt matter how many times you try). The first time after I used the self clean (I have only had the stove for 4 months and cleaned it 5 times) I sat down and cried, having spent so much money and having so much disappointment was a bit overwhelming. I called the place I bought it, they are really great, said the only thing they could do was to sell me a different stove at cost. I appreciated that but I now dont have the funds to do this or I would just to get rid of my stove. I have an extended warranty but this is not considered a warranty issue. I really have trouble with KitchenAid not standing behind their product but more so with a problem they know exists but keep producing, and as consumers we seem powerless to enforce change. As a side note, the oven wasnt hot enough and it does have an option to calibrate the temp. but even so because the oven is not well insulated or made of quality porcelain. During the cooking the temp. can drop as much as 50 degrees before it heats up again which can really affect the cooking process. So all around in general not very happy.

Our compressor is broken on our refrigerator. The tech who came to repair it said the problem is that its a faulty compressor. This happens frequently, he said, and the company that made the faulty compressors that used to go into KitchenAid refrigerators went out of business a few years ago. One would think that if KitchenAid was using a part that it knew to be faulty it could at least give a discount on parts and/or labor when the part fails. Considering the cost of refrigerators today, its very disappointing that KitchenAid would allow customers to be charged an arm and a leg to replace a sub-par part.

We purchased this dishwasher (KUDE70FXPA3) and had it installed 6 months later when our kitchen renovation was finished. After one use, the door latch froze and it would not shut. A week later, the repairman came and reset the lock. When we tried to use it again a few days later (not used in the interim), the latch was frozen again. Out came the repairman with a new latch. All seemed well until the unit started to leak from the lower right side. The repairman cant explain it but is ordering a new seal. KitchenAid did extend the warranty for another year for free as we have only used the machine for six months and have been helpful, but I think it is a poor design. It is also supposed to be able to support a wood cabinet face. The springs are so weak that it barely holds it up. The repairman says it is the same with all of them. We bought this unit, our third KitchenAid dishwasher, because we loved the first two. Suddenly, there is a real quality problem and I would not be likely to buy another KitchenAid unit in the future. The customer service has been good but I really have little faith in the product. It seems like KitchenAid is experiencing the General Motors Syndrome. Hopefully, like GM, they recognize the problems and get back to building quality products. I still love our KitchenAid stand mixer.

I purchased an expensive refrigerator based on previous experience with KitchenAid. In 2003 I purchased a refrigerator, stove and dishwasher. No calls ever to the customer service for any problems. They lasted 14 years. Thats why I went with them again. BIG BIG MISTAKE. This refrigerator Model#KRMF706ESS has been a problem since I plugged it in. I have missed almost two weeks of work waiting for technicians. I have had many service calls for the same issue and Im still not sure if its resolved. The last technician came out last week and within days my refrigerator is broken again. We started seeing puddles on the floor. The ice was melting in the container. We emptied container and now it doesnt make ice. I called KitchenAid, nothing they can do, when is enough, enough with these people. There was nothing wrong with the money I gave them for the refrigerator. I purchased a new appliance and its been nothing but a pain. They have replaced the same part three times. It still wont fix the problem. I am beyond frustrated. If I could give negative stars I would. When I contact the customer service department its like I am bothering them and wasting their time. They are wasting mine. Customer Service is a thing of the past with their rude customer service people and they dont care now that they have my money. It wasnt working right from the start and it continues to be a problem. I have lost faith in my refrigerator. I dont know if I could go on holidays and leave this appliance on. I wonder if anyone else is having a problem with this refrigerator. The service guy said that they have had nothing but problems with this model. They didnt test it long enough. I guess whoever buys it is a guinea pig. I would never ever ever recommend anyone to buy KitchenAid again. This is the absolute worst service. Since Day 1 it hasnt worked properly. They tell me in order for it to be replaced it has to not be cooling. A technician has to report to them that it is unrepairable and then after he does that, they send it to their engineers and then they see if they can come up with a solution. They could care less how many days of work I miss. They are waiting for my warranty to expire so they can take me to the cleaners for the continued work I know will have to be done once it is out of warranty. Thats the day they are waiting for... class action... thats the day I am waiting for. I know its only $5000.00 but it has cost me more than that now with all the time off work. What happened to the days where companies actually cared about the customer??? I was told the first time I bought the KitchenAid back in 2003 was when it was KitchenAid KitchenAid, now it is KitchenAid Whirlpool and now it sucks!!!!

The KitchenAid refrigerator we recently installed (1 week ago on 08/06/2020) model KBFN502ESS02 - a built-in model (at about $9,000.) does not hold -5 degrees F in the freezer. Some of the foods we use like that temperature. The documentation about the model in the User Manual says the set point for the freezer is -5 degrees F to 3 degrees F. We set -5 F into the system. We today 8/12/2020 had a service tech (factory authorized) check the freezer and he found that the average temp in the freezer from the diagnostic panel showed 0 degrees F over the last 10 hours. The factory rep he talked to said that was within specs. There are no specs in any document other than the set point can be as stated above. DO NOT BUY KITCHENAID. Their products look good but don’t believe any documentation or specs.

What a piece of junk! When did KitchenAid allow their products to become inferior to the point of totally frustrating the consumer. KitchenAid used to be a quality product. Ive only had this for 3 years - in the first year the plastic clips broke on the back of the thing and I had to contact a supervisor to get them in time for the holiday. Basically the top rack is worthless - totally and completely worthless. All the plastic pieces snap off and break - clips, rollers, etc. When you try to adjust them to get the rack to go back in so you can close the door the plastic things break. I ordered extra plastic clips when I got them the first time and those have broken. By the second year the bottom rack was falling apart and would not roll back in. The wheels are broken. Furthermore, the electronics is crap. I will use a setting and come back 3 or 4 hours later and it is still running - or trying to run. Half the time the dishes dont even get clean. Im so angry. Im a single parent and spent my tax refund check getting this and it works worse than the 10 year old thing that I had before this junk. At least the 10 year old dishwasher didnt have plastic pieces breaking. Stop making this crap in China and make it in the U.S. with quality parts and quit making it cheaply so that you can blame the Chinese for your own design flaws. Quit paying your CEO a fortune and making crap. Concentrate on making something that lasts. Since KitchenAid is owned by Whirlpool I assume the same will be true of Whirlpools quality.

I have tried to be patient, but a week after an oven fire, that had it happened when we were gone, would have started a kitchen/house fire. As it is I had to call the fire department because I could not turn off the oven. A malfunction allowed the igniter to heat and by the time I woke up (4 am), the house was filled with acrid smoke smell. I went out and thought I had finally canceled the igniter (the cancel button seemed to turn things off after several attempts). Then my husband woke up and wondered what was going on and why, after 1/2 hour the smell was still very strong. Come to find out when I went back in that the igniter was still on and the cover plate over the heating element was bright red with flames shooting out of the sides (of the plate). It was self-contained in the oven, but so hot that when the fire fighters came, they couldnt touch it. They had to turn off the gas and unplug the cord.As I said, its been a week and there has been no call back after the initial phone call to send out a technician (The technician was great and found where there was a short on the board). What is most sobering to me is that my husband is disabled. Had the oven fire started on a day when I was gone volunteering, he could have been trapped by a house fire. I explained this and still no response. I would highly recommend not buying anything from KitchenAid/Whirlpool until they have a better service record.

In late 2007 we replaced every appliance in our beach home with KitchenAid appliances. As of 6/2014 every appliance has been replaced except the ice maker. This week our $4000 combo wall oven died and the KitchenAid authorized appliance repair suggested we replace it. We spent a chunk of money back then and have since replaced it all. My sister and an in-law have done the exact thing!! KitchenAid was considered top of the line. Today I consider it JUNK!!!! Oh by the way their consumer service line is perpetual hold. Sad that they allow the brand to go down the toilet.

Way ahead of our previous Samsung microwave, which needed a new electronics board, 13 months after we put it in. This one is very reliable. Easy to clean. Very dependable also. Bought it at Home Depot. When they installed it, the unit didn’t include the screws, so they had to order a new microwave. But, since then, it has all been seamless.

Bought a Double Over, Dishwasher, and 42 Built In Refrigerator, all KitchenAid to match replacing 10+ year old GE Monogram appliances. Thought I did the research required to make the best educated purchase on the market, decided on these as our local dealer had the best deal on all three. After a week, the refrigerator began to frost over in the upper area of the freezer section, all other areas seemed to work as described with no issues. We contacted KitchenAid Warranty for help. They sent out a warranty repair service company and after three attempts with help from their KitchenAid Tech Support Center, they could not repair the problem!Our problems continues and during the final repair call the technician, stated that the Tech support people dont have a clue and that theyve never seen this problem before. We were told by KitchenAid Warranty Call Center that the warranty does not include replacement but is only good for repair service. We want the unit replaced, we didnt buy cheap. We bought what we thought was the best on the marker at the time based on what research we were able to do. The refrigerator cost $9K, overall we spent $12K for all three appliances and now realize this was a huge mistake. The local dealer, Pacific Sales has told us we would be getting a replacement unit soon, nothing yet but we have faith as they seemed to know how to handle bad products sold. We also asked to talk to a KitchenAid representative wanting to express our concerns to a human being. We were told by the Warranty KitchenAid call center that no one was available, that they were the only people we could talk to! This is the most frustrating event weve purchased as 10+ years ago we bought similar appliances from GE for a house we built in CO. We had no issues with what we purchased than compared to this experience. We now have a nightmare going on! If we did this current purchase all over again, we would have never bought KitchenAid, probably stick with GE or Sub Zero or for the money LG or Samsung! Why buy KitchenAid, they have no warranty with their built in products.

I purchased a KitchenAid 42 Built-In refrigerator through Western Appliances (located at 1976, W San Carlos Street, San Jose, CA 95128). Within 1 year the right door would pop open after closing. I called Western Appliance first and they said they can’t do anything and I should call KitchenAid directly. I called kitchen-aid and they sent service technician, but it didnt fix the problem. In last 1 year they have sent service technicians almost 6 times and the problem still persists. After paying $8389.31 I am using a duct tape to keep the door closed, otherwise the food will go bad.I would like to get either my money back or product exchanged for a good one. Customer service said that they have sent my compliant to Pex department, but they didn’t give me any assurance on when it would be replaced. For last 1 year I am tired of calling them, getting a service scheduled and then staying home from work for the service technician to come home. They have changed hinges, they have even changed the door, but the door still pops open within seconds after closing. Here are more details on the fridge. Model Number: KBFN502ESS Serial Number: **Purchase Date: 02/14/2018

In a nutshell, the same part on my fridge (the thermistor assembly) has broken down 5 times since I bought it (roughly every three months) causing the fridge to simultaneously ice over yet not keep the food cold. I have a warranty on it, and per CAs Lemon Law, they should have replaced the fridge by now. But every time I call, they keep coming up with reasons why that it doesnt qualify for a Lemon replacement. (This latest time was that the latest repair had the same claim number because it was technically within 90 days of the last time a technician came out. By this logic, they could give me the same claim number till the end of time and never replace the fridge).I can afford a new fridge, but at this point its a matter of principle. I have wasted thousands of dollars in food, not to mention days of my life dealing with this issue -- and have become convinced (based on my research of other consumer complaints) that this is an issue KitchenAid is aware of and that they have knowingly foisted a faulty product & loophole-ridden warranty onto their consumers and EXPECT us to give up when they give us the run-around. I have researched lawsuits against KitchenAid and their warranty company and have been contacted by lawyers who are interested in pursuing a class action lawsuit. If you are interested in getting more information/participating in a class action lawsuit against KitchenAid, please email me.

After using the self-cleaning mode three times, the lock would no longer disengage. My oven (KEMC378) was still under warranty at the time so the locking device was replaced. Again after using the cleaning mode a few times, the problem reoccurred with the new lock. After about a week of not using my oven or microwave, the lock disengaged on its own. Needless to say, I no longer use the self-cleaning mode. Recently on 10/27/2012, the locking device, on its own, became engaged and will not release. I can no longer cook or microwave - its completely useless. I called KitchenAid on 10/29/2012 to see if my model was part of the recall. Customer service said no and transferred my call to the service dept. I waited for 10 minutes for someone to pick up my call but they never did.

Purchased a KitchenAid Dishwasher Model KUD30IXBT4 Series F15106777 dishwasher with extended warranty four years ago and it already quit working. Unfortunately it is no longer under warranty as of March of this year. Control panel does not function as of today. Not impressed. Will never buy another KitchenAid Product as long as I or anyone in my family lives. And am going to spread the word to everyone I come in contact with. Very disappointed in most appliances on market today. Have had nothing but headaches. This is our second dishwasher in 8 years and there is only two of us living in our household. We take very good care of our stuff.

Purchased 42 built in refrigerator 18 months ago and the frame cracked so it was replaced in May 2016. 5 months later the motherboard and other parts went. Repair company that KA sent said it was like an engine going out on a new car and recommended it be replaced instead of repaired. Customer service said they wont replace. Email to CEO went unanswered. KA doesnt care about its customers and they dont build a quality product. If I could do it again I wouldnt buy KA again.

Just six months ago we bought a counter depth side by side fridge for over $2,500 and the fridge part stopped cooling last week. It took a week to get a repair man out for to service for the warranty and now it needs another week for a simple part to fix it. We’ve had to throw away all items in the fridge, and this happened after 6 months. I would not recommend buying from this company.

Stainless Steel KitchenAid Dishwasher Complaint - I bought this high-end dishwasher for $1,600 in 2006, and it has broken several times - replacing internal panel, internal control unit, and exterior touch pad within warranty period in which I had to pay for labor and miscellaneous parts. It now has another broken internal panel, internal control unit, which is out of warranty now. The GE authorized repairman said I have a lemon and it’s not worth fixing. GE has offered to pay for a few parts but not labor. Or, I need to buy a new one with a slight discount. I feel this is unreasonable since I have had major problems with this dishwasher lemon within warranty.

I dont have to rinse the dishes and they come out sparkling clean and dried. We can sit in the kitchen and hardly know it is running. Its the best one I have ever had. Would recommend it over and over. You might have to pay a little more, we did but it was worth it.

The food does not get very hot regardless of temperature set. It gets warm or warmer. Prefer my toast oven if the dinner is not large. This little oven cooks faster and HOT. Customer Service was UNHELPFUL and rude. Oven is OVERPRICED and low quality.

Our experience with Kitchenaid has been a disaster. Their response? Complete indifference. My wife and I bought $10k worth of appliances less than two years ago. The first to fail? The dishwasher routinely flooded the floors. After the 4th repairman came to our house our dishwasher was replaced. The first two repair visits the repairman suggested maybe we were putting our dishes in the unit incorrectly and the second time he said maybe we were using the wrong soap. Really? Our wall oven has required two visits from repairmen to recalibrate the controls because when it said 350 degrees it was actually 250 degrees. Now the unit wont get out of the preheat stage.And now after spending Friday morning away from work to have $750 worth of replacement parts installed by a repairman, the refrigerator is broken again - including water all over the floor. We did purchase an extended warranty with the products through Best Buy. EVERY TIME we call Best Buy they do their best to point the finger at Kitchen Aid and Kitchen Aid responds with a we could care less about your problem.” So whats next? We continue to get our appliances fixed (that is until they break again) but we need help with getting Kitchen Aid and Best Buy to care.

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

I purchased a new refrigerator on 12-13-12. It was a Kitchenaid French Door 29 model #KFIS29PBMS. Since purchasing this refrigerator I have had to place 9 service calls. Virtually, every part in the freezer/defrosting unit have been replaced and I am still having problems. Loud noises, PO light comes on continually. The repairman has thrown his arms in the air and said he doesnt know what else to do. He says it is a faulty design. I AM SOOO FRUSTRATED. PLEASE HELP!

I purchased a KitchenAid microwave for $784.00 and $102.00 for the extended warranty and both of those were my problem. The microwave went out and I have had to make over 10 different calls and waste over 5 hours on the phone with KitchenAid extended warranty company. At first they refused to cover the oven because they said it was heat related damage. I have to admit that I am not very smart but I do know that a microwave oven has to get hot in order to work! After I called the store I purchased it from and after the repair company called them on my behalf, they want me to accept only 75% of replacement value. I can never recommend anyone to buy KitchenAid or Whirlpool products because with my experience, they do not stand behind their products or care about their customers. I have spoken to 3 supervisors; all of them follow the company line. The difference in dollars to keep a satisfied customer is $236.00. That is not much for a multi-billion dollar company. I will continue to contact as many information outlets as possible including TV, radio and newspapers, as well as spending time in appliance stores to inform others of my experience. All I can say is purchase KitchenAid/Whirlpool at your own risk!

I have had my KitchenAid dishwasher for 3 years but have only had it working properly for 3 months. I had to replace the top basket parts TWICE, and the control panel is defective. I have 5 kids, work full time and have no time to beg and plead over warranties and complaint records. We have had nothing but problems, and KitchenAid Customer Service will not waive the service fee and parts cost to have it fixed. I have been calling and discussing this issue with them for over a year, and they wont help me resolve the issue. I was always under the impression that this company made durable products and stood by them, and it seems to be a BIG disappointment. It is now nothing but a fixture in our kitchen and hasnt been used since the summer of 2012. KitchenAid is NOT a company of customer service and product integrity. Buy at your own risk. I will not ever buy another product from them and refuse to give them any positive word of mouth. What a shame.

I enjoy my refrigerator. I like the size inside and the way it is completely functional for my needs. I do believe if I ever need to replace this appliance that I will get the same brand.

I owned a KitchenAid gas stove (model KGSA906PSS) since 2005. The control board has been replaced twice. The first problem I had I could not turn the stove off. The second problem was I could not turn the stove off, had to use the house circuit breaker. The final problem occurred today, I heard a continuous beeping sound in the kitchen and the stove was burning. The control panel was not on, the stove was extremely hot, smoke filled the kitchen and there was a continuous red glow on the back wall, inside the stove. I turned off the main breaker and call New York Bravest. If we were not home at the time our home would have surely been damaged by fire. I also have a nonworking Kitchen Aid (model KHMS155lSS) that has been serviced three times, no heat. Pay close attention to your appliances by Kitchen Aid. PROTECT YOUR FAMILY.

I purchased a Kitchenaid dishwasher model kdpe234gps0 8 months ago. I have always like Kitchenaid, however this dishwasher has been a thorn in my side because it does not dry my dishes. It is almost easier to handwash and dry the dishes and be done. Instead the dishwasher runs for a long time and when you open to put up dishes you then have to dry each and every item. I would not recommend this product.

The slowest ice maker Ive ever had. KitchenAid is NOT upper-end products, only their price is upper end. Never again will I go with this brand. We did a new oven, Microwave, and fridge. All three are subpar.

While wiping out the interior of the upper oven to my KitchenAid Electric Double Oven Range, after completing a 2.5 hour self-cleaning process and the cool down period, I noticed an area of the blue interior coating (enamel?) began chipping away. The oven is less than one year old and under warranty. A service person inspected the oven, stated this part is not removable for replacement or repair. The service person telephoned in the concern and was informed of a patch/repair paint kit and said it will be shipped to me. However, it was suggested I contact KitchenAid directly if I found this solution to be unsatisfactory. After the departure of the service person, I inspected the chipped area further. Cracking was noticed on both sides of the chipped area that extends out an inch to an inch and a half on each side causing concern that the issue will continue.KitchenAid customer service was contacted and this manufacturing defect was reported. The KitchenAid customer service representative stated that KitchenAid is not able to provide any help or assistance with this issue since these material and workmanship defects are excluded from warranty coverage after 30 days from the date of purchase.

I purchased this stove because it had a very large oven and I bake. Two weeks after installation I realized when I leaned up to get something from the cabinet above the stove I turned on burners, sometimes just enough for a gas leak and sometimes enough to burn my arm. First problem with design. A month later at Thanksgiving the turkey was in the oven and my grandson touched a knob with his arm and actually burned it. Thats how hot the knob. I see were due to a vent directly below them. Second design flaw.Later that afternoon. We realized the turkey wasnt getting done. Oven turned off by itself. Luckily I have a second oven. Very nice competent repairman (outsourced) checked the temperature of the knobs and they came in two degrees under government top number. He replaced an oven valve. This valve was replaced three times before the oven would function without failing. I took these safety and oven problems up with KitchenAid only to be told they were within government standards and be glad I bought a warrant for the oven. Cold, disrespectful and dismissive people. DO NOT BUY KITCHENAID products.

Refrigerator model KFIS29BBNS00 - We purchased this unit in 2012. Ever since we have add numerous repair calls. Not only the first year but since. They replaced left door and freezer pull out door rusted. Ice maker replaced, and mother board several times for the ice maker dispenser. Now we are under extended warranty and we need a compressor. They will be out next week to replace.We requested the first year for a replacement and they have spent more on parts. Since we purchased it then we paid for it. They will not replace unit. It is a lemon from day one. Always has made a noise. It was so loud at one point we had to close our bedroom door at night to sleep. Dont buy this appliance. It looks pretty but it doesnt work right and they keep repairing it. The warranty department said they do not have a record for the first year just since they took over.

We bought all KitchenAid appliances when we moved due to their reputation for quality. We didnt get it. The refrigerator has leaked (a recall that we werent notified of) and it marked our hardwood floor. The ice maker quit and now the deli door has broken off. The gas cook top hums all the time and the double oven heats slowly and cools with a noisy fan for a long time. It also snaps and pops when heating and cooling. Our dealer says this is normal. Im writing this so people dont pay extra for KitchenAid quality that is no longer there.

I purchased a KitchenAid refrigerator just over 1 year ago and have been having issues with the ice maker since about month 10. I just dont understand how consumers are left holding the bad end of the stick with products that are sub-par when we purchase in good faith and even purchase extended warranties. I was asked when I called for service of the same issue for the second time in about a month, if I had called the manufacturer to inquire about the issue. I quickly responded that this is the very reason that I purchased a 3-year extended warranty and that I consider this to be her/the companys job to investigate and find out and not mine. I suggest before anyone purchases a major appliance to do a considerable amount of research to find out the good, the bad, and the ugly about the product. Otherwise, you will spend a lot of time being frustrated.

My fridge is 8 years old and on extended warranty. The compressor blew and they tell me they do not have the part to fix it. They said they would give me a three hundred dollar discount on a new fridge. Unbelievable! The cost to fix it was going o be $400.00. Not my fault they do not have the part. I will fight this until I get a replacement. In the meantime it will be up to four days for the team to get back to me. Its summer, I do not have a fridge. Never buy this KitchenAid fridge (includes Whirlpool and Jenn-Air) product. I have had many issues since I purchased it.

We bought a new Kitchenaid refrigerator French door bottom freezer model # KFIS29BBWH03. The Fan noise is horrible. Sounds like an Ambulance coming down the road. Very unacceptable. We also have ice on the back of the unit inside the refrigerator part which the latest service man, whom we have had four come, said it was a problem with the indoor ice. It also causes the shelves to be wet all the time. The service man has ordered a new computer board for that issue but says the fan noise is normal even though we can hear it throughout the house. Just want to throw this refrigerator in the trash but it was very expensive and if they could fix the noise problem I would be happy. But the noise is driving me up the wall. Wont buy anything from Whirlpool, who owns Kitchenaid and Maytag, again.

I purchased a KitchenAid refrigerator in April 2012 for $$$. So you know I had a Kenmore for 22 years that this KitchenAid was replacing and I actually sold the Kenmore for $50 because it still worked perfectly. I figured KitchenAid was a top of the line appliance. Ice maker went out within 13 months and after several calls I got them to cover parts and labor to fix it, but thats not the complaint here. Fast forward to 2016. In May 2016 the whole unit shut down and after several calls into CS found out it was my sealed system that went out and it was covered. It took a while to get my money back though. The day before Christmas 2016 my refrigerator went out. Long story short, I called the authorized KA service provider to come back out and they told me it would $450 to repair (again, 3rd major repair in 4 1/2 years while the 2nd major repair in 2016). After receiving the estimate I called KitchenAid CS to talk to them about this but their systems were down and couldnt help me and told me to call back the next day. Not thinking because I had a house full of kids on Christmas break from college I figured I would call back once I got back to work this week. Once I got a hold of someone from KA she told me KA would cover the parts only which I was ok with. She told me she would call the authorized repair company and get it worked out. I told her I already had it repaired because I had gone a week without a refrigerator anyway. KitchenAid wont reimburse a customer, just an authorized repair company. What a piece of ** company. Every time I contact KA they tell me the same thing. Appliances are meant to last forever and they never promised me that. I have another 20 year old GE refrigerator in my garage thats worked perfectly that whole time and I spent like $500 on it. This was my first and MY LAST KitchenAid/Whirlpool purchase.

The dishwasher cleans the dishes reliably without worry! It was purchased in 1993 and it is still running great! It is a standard size dishwasher with a place separate for utensils. It is the top of the KitchenAid line at that time. It is the standard KitchenAid Superba from 1993. It has a black, shiny front with chrome control buttons. I have owned this dishwasher for a very long time. I have had one service call on it. I hope it lasts forever! The newer units are said to be less reliable and not as good at cleaning. I love this dishwasher. I am very pleased with it!

We have a new dishwasher when we bought a new house, all appliance are KitchenAid... Dishwasher broke after 6 months, the technician fix it, broke again after 13 months/one year guarantee. It is a real piece of crap and now we have an odor of electric burning in the house. They said on the appliance built in America, oh my God. Dont spend money on KitchenAid. A lot of publicity but the quality is not there. I cant believe how all furniture are very bad quality. Washing machine, dryer, fridge, dishwashers. Better to go with LG, way better or Bosch... If you want something they will work at least 6-10 years.

I purchased the Kitchen Aid model KUDS301Xss and had it installed in Jan. of 2011. In the first year, under warranty, I had the rollers on the rack replaced (they are plastic and after heating in the dishwasher, they get brittle and break) and then I had the control panel replaced. Shortly after the year warranty was up, the rollers on the rack broke again, and I was told that it was not covered, so I spent $50 to purchase the parts and I repaired it myself. I was offered an extended warranty, and I purchased it because I had already had so many problems that I thought it would be a good idea. So now, I have had the dishwasher for just over 2 years and the rack rollers are broken again! I called to use my extended warranty, dont bother. Its not covered! The rack is covered, just not the rollers; this doesnt even make sense to me! So I called Kitchen Aid Customer Service and after talking with a supervisor, I was told that they could offer me the parts for 50% off - $75 + tax! I explained that I paid $50 for them from a local distributor and they could keep their parts. All I wanted was for them to give me the parts; I was willing to fix it myself! I will never purchase a Kitchen Aid appliance again and I will tell everyone I can to do the same! I wouldnt be so upset if the company would stand behind their product. Its a poor design and poor customer service makes for one unhappy consumer!

We have had this range since March and it is a huge disappointment! On four different occasions the control panel has blown and shut down the power to the range. In order to restart it we had to reset the circuit breaker. After the second call to service we were told that we should put the stove on a separate circuit by itself. We hired an electrician and had a separate circuit put in for the stove. After the third outage KitchenAid replaced the control panel, but last week it went out again.Next problem is that the knobs and front panel get extremely hot when you run the oven for more than 30 minutes. You need a potholder to turn the knobs. Reported this concern to safety dept. who sent the serviceman again to test the temperature. It was 140 degrees at the knobs, but 160 is the legal heat level. A child could easily burn their hands. Lastly, the AquaClean does not work very well. The edges dont come clean and the large glass door is impossible to clean. There is heavy grease stains all on the glass that cant be removed. This range is not acceptable and is not recommended. There doesnt seem to be any resolution.

I own a KitchenAid refrigerator, range, over the range microwave and dishwasher. Overall I am not dissatisfied with these machines. They have electronic controls and I have become accustom to phantom beeps from these machines. What I hate is this microwave. I put something in there to warm it up. Once the cycle is over this microwave sounds an annoying tone that never stops until the door is opened. You turn off the tone though the programming but the change is only good until my homes power cycles off and on. Thank you power company. Even the seat belt alarm in my car shuts up after a brief time. I can fall asleep after I put a bag of popcorn in this microwave and it sounds off all night! Please!

After researching many brands we decided to go with a friend’s recommendation for a KitchenAid gas range. After owning it for a few months now we’re very disappointed with the wear & tear. It was delivered with the side dented, which given our timely need, we decided to live with as it’s mostly hidden. We have found however that cleaning the stove top is very difficult (heavy pieces to remove and place back) and the stainless steel surface scratches and scuffs way too easily. If you’re a tidy person like me this will drive you nuts so proceed carefully with this one! After a few months it’s already starting to look worn in.

We purchased model #KSS048QTB02 in August of 2009. This was the second 48 KitchenAid built-in we purchased along with all other high-end KitchenAid appliances in our kitchen. On January 22, 2016 the refrigerator could not maintain temperature and I called for service - right before a blizzard was expected. The factory warranty service provider was able to schedule with me for the next day but my extended warranty coverage would not send that particular provider. Their provider could not come out for a week. We purchased a small refrig to get us through and figured it could be a backup. We still lost about $1,000 of frozen meats and food that could not fit in the small refrig. Their service guy could not handle the problem - determined to be compressor failure - because they are not qualified to do sealed system repairs. Whatever that means. The original factory warranty service provider had a tech injured and was no longer available to come out to fix. KitchenAid said part WAS available but 2 days later was no longer available. Apparently so many back orders, they went out right away. I have now ordered privately and should get one from next batch supposedly later this month.My appliance salesperson tells me KitchenAid is trying to protect the brand, but I have not seen any help from them or the warranty company they recommend - Federal Warranty Service/Assurant. I have been getting the runaround for weeks. Every time I call they tell me claims will be in touch with me in 4-5 business days. They say the unit is no longer repairable and they will offer buyout - I presume they mean buyout of my service contract which is nothing considering this was basically a $10,000 refrigerator that barely lasted 6 years. Never again. So much for brand quality. What a disappointment. In every way.

We purchased all new KitchenAid appliances after we moved 4 years ago. We have had nothing but problems with our microwave, from the control panel (two times), to the thing turning itself on and heating up. The last time I talked to a service manager, she refused to pay for the labor, so I called her back three times and told her to mail us the part since it was free and she never called us back.Finally they sent the part. They always say the part is covered under warranty but we have to pay for the $150 labor charge. One time they paid for the guy to come and tell us what was wrong but wouldnt pay for him to come back and put the warranty item in!? Our oven latch constantly gets stuck and I have to keep hitting self clean on and off until the stupid thing can unlock itself. Now the latch keeps the door from closing all the way and then the oven will not heat up properly.The one customer service girl asked me if we unplugged the oven and I said no then she proceeded to tell me I had to pay $150 for the service guy to come and look at it. When I asked her why she wanted to know if I had unplugged the oven, she told me, “Well, that resets the computer”. Why wouldnt you tell me to try that first?! Because that worked! Their customer service department is useless!

Our house (built in 2006) came with KitchenAid SS appliances. All of them have had issues. In 2010 our dishwashers thermal fuse burnt. We replaced it and it worked for a while. Then after about 6 months, it failed again. I had it replaced again and it worked for a while. I now have the flashing Normal and Cancel lights. Pulled the power plug and connected it back after 15 minutes. Still the same issue. Came to know that it is either a keypad or control board issue. So then we started using it to store manually washed vessels. Then one day, while opening the door, I heard a snap and then the door fell loose instead of going down gently. I noticed a cord sticking out of the bottom with frayed end. As I shone my flashlight through the bottom corner, I noticed a plastic piece which was probably attached to the cord/rope and I could also see a large spring lying on the floor underneath the dishwasher (on the side), which I am assuming this plastic was connected to. So the cord would pull on the spring and slow the opening of the door. It looks like the knot of the cord came undone and then the plastic fell off and came unattached from the spring. Such badly designed appliances. The torsion spring on my microwave broke twice and the door falls freely. Not fixing again. Never again will I buy an appliance of theirs or Whirlpool.

When we purchase our home, we inherited a built-in refrigerator, model listed above, and it immediately broke down. We had a home warranty and it was repaired satisfactorily under that warranty without assistance from KitchenAid. It was around a 1K repair. The unit was 6 years old. The next repair was one month out of warranty and we repaired again. This time it was over $600.Now my fridge is dead again. I contacted KitchenAid to request a concession due to the fact that the first repairs were done without their assistance and the fact that this unit cannot seem to operate without major repairs. Mind you, this units replacement cost is over 14K. They denied my request for assistance. We now are facing replacing the entire sealed system and multiple boards, and maybe the evaporator fan motor (that have already been replaced before at our cost). I would not ever consider purchasing another unit from KitchAid due to the longevity and customer satisfaction. At our prior home we had a SubZero built-in that was purchased new in 1987 for 6K and when our home sold 29 years later, it was still working with only minor issues during those 29 years.

Top oven quit working. Press Bake, then Start and it just sits there Preheating and doesnt get to temperature. Doesnt heat up at all. Bottom oven works fine. Two days before Thanksgiving and its the worst time to quit working.

Its not enough to say - I will never use another Kitchen Aid appliance, or - Ill tell all my friends to never buy this product!!!!!! If you have purchased a Kitchen Aid dishwasher with its cheap plastic material, that when heated by the heating elements become weak and crumble apart, you need to know that this is very wrong and against the laws and rights of anyone who purchased this product. That means that it is your duty to call the Whirlpool complaints department and let them know that they have broken the law!!! And that you wont stand for it. I have called and asked to speak with the highest level (supervisor). She asked me for my full name, phone # and address. I asked her a few questions: 1) Where are the dishwasher manufactured (not assembled)? She did not know. 2) What is the plastic made of (knowing that she would not know) asked then can answer these question for me, she did not know. 3) Why are there so many Model #s for the same dishwasher? She said only the manufacturer can answer that question (and she has no idea who that is). I told her that on the Consumer Affairs website, there are 548 complaints on the same or similar issues that I am having with my 1 & half yr old dishwasher. I explained to her that when the plastic gets hot, it weakens and parts start to break off. I was told that they have not had any complaints. I gave her the website and asked her what she was going to do about it. She said she would record the information then pass it on to her supervisor (who I had already spoken with and was told that there was nothing she could to for me). I said that I would like her to email me a copy of that report. She explained that that was not possible. I asked her for her name. She replied - Kathy. I asked her for her last name and she refused. I asked for a phone number where she could be reached and she refused and said it was against company policy. I replied by saying - Kathy, did you ask me for my last name, address and phone # when I called? (yes). I finished the conversation by saying - Kathy, you get to hide behind your comfy, corporate desk protected... while the rest of us get to buy your plastic crap and have no way of getting any compensation. Thank You Kathy!!! I am now in the process of taking Whirlpool to court. I have all the proof I need to prove that Whirlpool is negligent. Im not doing this to have my dishwasher repaired for free parts included (which the company Corbeil where I purchased the dishwasher has agreed to do). I am doing this because it is the right thing to do and I wish more people would do the same...

Purchased a KitchenAid dishwasher 5 years ago (# Kuds30Fxss4) and I continue to have issues, which now the dishes are suddenly not getting clean. Called the hotline and was told they never heard of this problem before that the top shelf (which the rollers had to be replaced in December which I was told it was a defect and I had to pay for the replacement) are not getting clean and now I opened it this morning and now there is rust on the bottom of the door... DO NOT BUY THIS PRODUCT.

My husband and I purchased a KitchenAid dishwasher 2 years ago and had our first problem when we opened the dishwasher for the first time. The bracket holding the third shelf was broken. The dishwasher had already been installed so we could not return it without a lot of problem. KitchenAid sent out a technician and he replaced the part. The rack opened with much difficulty but he said he could do nothing about that. Over the next two years the dishwasher had a slow leak that was not detected until we noticed black mold growing over the side and front of our cabinet next to the dishwasher.We called kitchenAid and they sent another technician who informed us that the leak was a result of the replacement bracket being installed incorrectly. When we again called KitchenAid to rectify the problem that they caused we were informed that it was not their problem and we had to pay for the part as well as a large bill for labour. We are completely dissatisfied with KitchenAid and their total lack of support of their customers. I would never recommend a KitchenAid appliance to anyone.They do not back their product unless you are willing to pay again and again. As I have noticed on some of the other complaints filed with consumer affairs re: KitchenAid dishwashers, we also have noted a bad smell from the dishwasher if the door has been closed. I was unaware that it was the result of the dishwasher not having a fan motor. What an inferior product it truly is. Had we known we would never have spent so much money to purchase their product.

I purchased a new home in February of 2014. As part of the purchase, I upgraded all the builder appliances to top of the line KitchenAid appliances. Shortly after the initial warranty expired, I started having issues with all the appliances. $9,000 Fridge - the freezer is icing over and leaking on the floor. Dishwasher - cheap plastic bracket broke; cost me $300 to fix. Microwave oven - display panel malfunctioning and microwave light went off. Light stopped working after a year. You can buy a cheap microwave at Sears and the light wont go out for 10 years. Stove - this one is fresh, after you light the stove and walk away, the auto light clicker continues to go off. I would never buy these products again.

We bought KitchenAid thinking it was a good product, but it is NOT! We have had the refrigerator repaired twice in the first two years. Both times it was the same problem. Luckily it is under an extended warranty but I am worried about when the warranty ends. The stove front has discoloured three times and has been replaced three times. The replacement was not even the same colour as the original. I will NEVER buy KitchenAid again.

I purchased this Kitchen Aid Bottom Mount Counter Depth refrigerator. It was delivered on November 10th, 2012. I have had to put in 4 service calls to have this repaired. I believe their service technicians dont even know how to fix or advise about this product. I have spoken to several different people in their so-called Customer Care Department and all they advised was, “We have to send out a technician.” It always seems to break on the weekend when no one is around to come and see what the issue is. I called today Monday and no one was available until Tuesday. What kind of nonsense is this? But I can see why no one is readily available, because there are way too many complaints with only a small number of service people. I want a new refrigerator or my money back. Do not buy any of the Kitchen Aid Refrigerators. I want to see how the supervisor is going to handle my complaint. I will keep you posted.

KitchenAid dishwasher KUDC10FX - It smells really bad. The repairman said nothing was wrong, but it stinks. I had one for 22 years and never smelled. Help.

I have had my refrigerator for about 4 years (MOD: KSSC42QVS02). I have had a multitude of problems with the unit ranging from a broken ice maker, frost causing a leak from the freezer, but most frustrating is a repeated problem that the refrigerator will not cool appropriately. I have had 5 service visits from an authorized repair person and now am told I have to buy a part because there is a known issue with the one that shipped with the unit. Since I had reported this problem within the first 12 months and it was never fixed, I assumed it would be covered. Instead I get into a circular conversation with customer service reps who are obviously trained to say no. At this point Ive spent close to an additional $1000.00 for a refrigerator that is 4 years old. This had led me to boycott any future KitchenAid or related company products.

I purchased three appliances from KitchenAid in December 2005: a dishwasher, double oven and a microwave. The microwave only lasted three years and had to be replaced. I had to repair the dishwasher in 2009 and the double ovens twice, once in 2012 and once in 2013. The customer service has been terrible every time I have to deal with them since 2009.

The oven is just over a year old. The inside of oven the paint is coming off. Some chips some tiny pieces of blue paint. My concern is these pieces are floating around while my food is cooking in the oven causing it to land on my food. Called KitchenAid. They sent a technician out and they ordered me touch up paint. I explained this will not sell the safety issue of paint in our food. They are offering me nothing else. I really want my money back to buy another brand. We are extremely unhappy.

We got our dishwasher last month (Nov 2019) and now a month later it is not working because it does not close at all. Tech came today (Dec 31 2019) and said he has to order the part before he can fix it, WE have been washing by hand for the last 10 days and will have to continue doing it for 2 weeks more... Very sad... Tech also told me to Find a way to close it so I can use it, I TOLD HIM NO... Because I dont want to waive the warranty. What kind of advice is that? Very Unhappy and unsatisfied with this product. STAY AWAY FROM KITCHENAID PRODUCTS.

We remodeled our Kitchen and we bought a new oven, microwave, dishwasher, warmer all KitchenAid appliances. First time we heated up the oven to 350 degrees, it heated up to over 500 degree and burnt the bottom of the oven. The temperature settings are very off and wrong, everything we cook we have to use set it very low to get it to cook properly. Dishwasher does not clean correctly and it was leaking, they did come in and adjust it. It kind of works now. The Microwave has been repaired twice in the first year, and this model cost $1000. The warmer works fine.I will never buy anything KitchenAid ever again. We have had nothing but 3 years of issues, and the customer service repair guy did not have a clue on how to fix any of these appliances so he just keeps ordering parts and wasting our time for this $1000 microwave. Really disappointed in KitchenAid. They are the worst and most terrible customer service team. They never offered to replace any of the appliances and when we unpacked the microwave it had a ding in the front of it.

INCREDIBLY BAD PRODUCT. The good: the format of a small micro/convection oven over a large regular/convection oven works nicely for me as I can cook almost everything in the small oven and don’t have to waste energy on large oven except special occasion cooking. That said, the electronics went out twice in first couple of years, had to be completely replaced. Now I’m never sure if oven will work on any given day.NEXT: the first time I tried to use the clean program, about a half hour in, I heard a very loud crash and rushed in to kitchen to find glass all over. The whole glass door exploded all over. I eventually got it replaced but now am afraid to use it again. The bell which signals “done” and the timer itself long since stopped working and the turntable doesn’t turn. Today I found the glass top part of the turntable in pieces large and small. I’ve no idea what caused this. I’m worried that a replacement brand will not fit into the custom built in space I will have when I try to dump this headache. P.S. Read my review of KA dishwasher and immersion blender, neither of which are favorable. I have learned my lesson about this brand.

We purchased a KitchenAid Convection Double Oven from Lowes. We had always heard that KitchenAid was a top of the line oven. Since this oven was purchased, it has not worked correctly. Either the top or the bottom oven will not heat, the igniters on the burners has gone out several times. When we tried to find a repairman, there is not one in available anywhere in our area. We have tried several local repairmen. They replace numerous parts and we have been charged $200 to $300 dollars each time. The website for KitchenAid has been absolutely no help at all. If anyone is in the market for a high-end Oven, DO NOT PURCHASE a KitchenAid. They are absolutely JUNK and cannot be repaired if you live in a Rural area.

We paid a lot of money for this dishwasher. I had high expectations which were not met. Do not be fooled. A name does not mean a guaranteed quality product. The door malfunctioned after just a few months and now the dishwasher smells terrible as it doesnt clean like its supposed to. Why have a dishwasher if you have to scrub every dish before putting it in the dishwasher? Thats a waste of my valuable time. Research your purchase! Dont buy it for the name only. Youll be disappointed.

Let me begin by saying that when my husband and I built our home 8 years ago, we researched and thought Kitchen Aid was the best product and value for our budget. We have had nothing but trouble with all three of the appliances we bought from Sears that were Kitchen Aid! Our Kitchen Aid stainless steel Dishwasher that we paid entirely too much money for worked for about 3 years and then we had to replace several parts on it. It lasted about another 3 years and we finally decided to throw it away and purchase the cheapest Kenmore dishwasher we could find! It has worked perfect! When our stainless steel Kitchen Aid fridge was 7 years old, the ice maker went out... We have yet to get it replaced! Our stainless steel Kitchen Aid double oven has been giving us problems for about 2 years when it was 7 years also! The bottom oven went out on us this past Easter so we have only the top oven working... So now Christmas Eve, when I preheated the top oven to cook my Christmas Eve dinner, the oven began to smoke at 240 degrees! Oh my goodness....whose appliances go out on major holidays! We paid a ridiculously large amount ($10,000.00) for all 3 of the appliances and are so disappointed that now we have to either pay a repair man to fix our double or just go ahead and buy a cheap double oven. I will never buy or suggest anyone buy Kitchen Aid for sure!

My husband and I purchased a custom home in November of 2010. We wanted high end appliances in our new kitchen and have about $25K in KitchenAid products in our kitchen. The largest expense was our built-in refrigerator (model number KSSC42KVS). We paid $8,000.00 for this supposed high end refrigerator. 2 and a half years later, it sits completely dead in my kitchen. The past 3 months have been a nightmare. First, the ice maker assembly had to be replaced at a cost of about $400.00. The cheap plastic arm that closes the ice chute stopped working and allowed warm air to move into the freezer, then the compressor kicked in overtime trying to cool the compartment. 3 days after the ice maker was replaced, the refrigerator side stopped holding its temperature. The compressor would kick on, the freezer would drop to -10 and the fridge temp would go up to 56-60 degrees. The repairman was out again. This time he replaced the damper door assembly which allows the air to move from the freezer side into the the fridge side. Cost me $700.00. Again, everything was OK for about the 3 days and then the same problem happened again. The repairman was out again and this time replaced the thermistors. Again 3-4 days works properly, then compressor kicks on, freezer down to -10 and fridge up to 56. All this time my technician is conferring with Whirlpool technical support and following their recommendations. Now Whirlpool says the main circuit board is bad. It cannot be repaired because all of the inventory was wiped out by the tsunami in 2010. I will have to wait 2-3 weeks while my board is shipped out to a 3rd party vendor to be rebuilt. Now I am out another $600 as we had to buy a cheap fridge to put in our garage because my $8,000.00 is unusable. The board comes in, the repairman puts it in and within an hour after him leaving, the whole fridge just shuts off. The rebuilt board is bad. The repairman is back with a new board.. The fridge works fine for 3 days and then on June 27th, the same problem is back. I let it run for a couple of days and by the 29th, now the freezer isnt holding temp either. Both fridge and freezer are at 60 degrees. I called the repairman again and he tells me that Whirlpool is saying that they are out of ideas. My 2-year-old, $8,000.00 refrigerator has some electrical problem and it cannot be repaired. I will have to buy a new one. ARE YOU KIDDING ME? If I would have known what terrible quality KitchenAid is, I would have spent another $1,000.00 back in 2010 and bought a Sub Zero. Please do not be fooled into thinking that KitchenAid is high end and high quality!

Purchased KitchenAid dishwasher new in 2012. In just 3 years it has broke several times. First 4 times it was the upper rack wheel assembly. Plastic wheel retainer clip broke ($22 each piece online-easy to install). Using the broken racks I made a new and improved replacement wheel retainer. I drilled a hole through the piece and added a stainless steel screw and washer. Now when it breaks again next week, I will have a permanent fix for it. Most recently the touchpad control panel also has to be replaced on the unit. I called customer service and they said I had to have a licensed tech diagnose it. Luckily the touchpad is covered under the 2nd to 5th year warranty but I have to pay for labor ($100). I bought this brand for its reliability and as a loyal customer, I will definitely look elsewhere the next time it breaks. I shouldnt have to pay repair service for something under warranty. They are obviously making there money on replacement parts. Please do not buy this dishwasher. They do not care about quality and you will pay for it over time.

Purchased range KSEG950E in January 2016. The oven never has worked properly. I have had service out at least a dozen times. Purchased the extended warranty out of necessity and have regularly had technicians out for service. I’m told each time that there is nothing wrong. My oven does not hold temperature. I set it and it will vary up or down 50-75 degrees during baking time. This is totally unacceptable to me as a baker. I am very disappointed in KitchenAid, I usually love their products. We are about to trash this very expensive range and buy another brand!

Purchased dishwasher Model#KDTE104DSS for my new remodeled kitchen Nov 2015. The dishwasher stinks so bad unable to keep door open. Company sent service and instructed me to buy a rinse agent and odor control product. Nothing works. My old Sears Kenmore which was 10 yrs old worked great. I hate, hate, hate this dishwasher.

I purchased my KitchenAid Refrigerator - 42 Cubic Ft - Model # KSSC42QTS00 in 2007 for $9800. A couple of weeks ago, our fridge stopped working. I called for service and they said our main board was bad. I called KitchenAid to see if there were replacement parts. They told me no, that the Tsunami had wiped out their manufacturing plant and my only option was to buy another refrigerator. They would offer me a new one for $6600. They told me the part could not be repaired. My repair man found a place that repairs these boards and the cost was $500. CoreCentric Solutions, Inc. out of Illinois. They repaired my board in 2 weeks and I have my fridge up and running. I will NEVER buy a KitchenAid product again. What a scam!

This dishwasher replaced an old Kenmore one, and the KitchenAid cleans so much better and is a lot quieter. I also like the styling with the sleek front and no huge buttons sticking up. Would highly recommend the Kitchenaid brand.

I am grateful for the microwave I have. When you do not have a lot of money you tend to use things as long as possible. I have had this microwave for 8yrs, given to me used and it still works great (never burn my popcorn).

We bought the 29 cubic foot french door freezer bottom fridge (KFIS29PBMS) in the spring, and have had nothing but problems with it. When we received the unit, the door baskets and wide drawer were broken. I called support, and got a very friendly agent who shipped out new parts. In July, we noticed a large ice block forming in the top left corner of the fridge. I called support again, and got an average agent that said it is a known issue that they are making a part for, however it will not be ready until November. Last week I noticed that rust spots are forming on the front of freezer door, AND a fan or compressor now clangs horribly when the unit attempts to cool. It is loud enough that we cannot have a conversation on the main floor without being interrupted. I called support again, and spoke with a very rude agent. They are sending out a service tech, however we are really disgusted with the lack of quality in this product.

Just cost me $1,602 in labor charges to fix a six-year-old KitchenAid, side-by-side built in refrigerator. Yep, the top of the line one! The parts were covered under the warranty because the appliance had a Freon leak, which caused damage to the compressor, evaporator coil,and heat exchanger. Now I ask you, if a company recognizes that their appliance should not break down in this way in only six years, as evidenced by their willingness to hand over the parts free of charge, shouldnt they pay for the labor as well?! Oh, and to get the parts for free, you can only use one of their authorized service people, who of course can and do charge whatever they want. This company should not even bother having a customer service dept. They do nothing except repeat their hard line and refer you back to the legalize of their warranty. Never would I buy a KitchenAid appliance again.

Latest KitchenAid KDTM354 dishwasher (June 2015 delivery) repeatedly (though not every time) leaks through the bottom of the door after about an hour into the wash cycle. Warranty service technicians so far made every excuse imaginable for us using wrong soap, wrong quantity of soap, machine can make occasional splash?! but practically fixed noting and problem remains. We tried their remedies but to no avail. KitchenAid indicated they only replace the dishwasher in proven non-repairable cases but refuse to specify how many tries to fix the problem are needed to qualify for that. In the end, it may prove cheaper to buy another dishwasher than to skip work another 4-5 times that will likely take KitchenAid to fix or replace this unit. If you live in the Philadelphia, PA area, consider a non-Whirlpool brand just to get more useful warranty support, if for no other reason.

In April of 2014 we purchased an expensive KitchenAid refrigerator from Best Buy, later delivered & installed by Best Buy. The refrigerator was purchased for the ice machine and water filter. From the time we purchased the frig, the ice maker made very small ice cubes and then stopped making them all together. The frig began leaving a puddle of water on the floor, so we turned off the ice maker and I asked my husband to call KitchenAid, while the product was under warranty. He finally did and in September the first repairman came out from Quaker Appliance who said the product was installed improperly, then Best Buy, who came out and showed us the product was installed properly. We went back to KitchenAid and they sent out Ace Appliance. The Ace Appliance repairman has been out here 6 - 7 times, replacing tubes that are broken, electric boards, the actual ice maker itself and still it does not work. We contacted KitchenAid today, after Ace Appliance did not show up for an appointment, and begged them to please end this and stand behind their product. I have had to take numerous half and whole days of vacation, resulting in greater cost to our family than we ought to bear.When I pointed it out to the Supervisor after speaking with 2 customer service reps, she said that they will do nothing to replace the item until both a technician and the KitchenAid technician deem it unfixable. I asked how many times would that mean someone should have to schedule an appointment, take time off work and she said it could be once or 20 times. Her name was Shannon. We told her we were going to submit a complaint to BBB and she didnt seem to care. All the repairmen who have been out here have told us that KitchenAid will just wait for you to give up, toss a few dollars at you or keep wasting your time. They do not return their faulty products. This is what we were told from experienced technicians...

I have a brand new Kitchen Aid Conversion Oven/Microwave combo. The way the microwave is designed, you open the door down, like an oven, toward you. Thus, my child opened the microwave, took out some warmed milk, and spilled it on the door as he was getting it out. Some of the milk seeped in between the glass of the door. Apparently, there is no way to clean it! It looks terrible!I called KitchenAid customer service and they told me this a cosmetic issue but a repairman could come and take the door apart for $129 to clean it! Clearly, this is a design flaw! Spills happen all the time with food preparation. The owner should be able to clean it themselves!!! There are no warnings about this in the instruction booklet. How is the consumer supposed to know they cant fully clean the appliance? Why isnt the glass sealed? I want the public to know about the design flaw in the appliance.

I believe the adage is true, things just arent made the way they used to make them. Its 4 years old, the wheels pop out of the top track constantly and weve had some problems with leaking. Maintenance was out to fix a problem within 6 months of owning because the motherboard fried. It went almost a year without working through certain commands. For instance: if you wanted to use the normal or heavy wash cycles, forget it, the machine would only run the one hour cycle. Its just been a pain in the butt. However, it is quite quiet. Especially compared to our last dishwasher. Not as quiet as some, but it is sufficiently quieter than I had expected.

I am writing on behalf of my parents who have had nothing but problems with their refrigerator from day 1. The model No. is KSC23C8EYY00, serial no. HR14140633. The refrigerator was purchased 2/24/2012. From the very beginning the doors have not been aligned. We have had service people in and out adjusting the doors for the past almost 4 years on 2/24/16. Water leaks on bottom of refrigerator due to the doors not closing properly and fruit flies continuously coming in and end up dead and accumulating at the bottom of the refrigerator. Your service representatives have been here for the past four years trying to resolve this problem and nobody seems to know what theyre doing as we end up with the same problem, having to call you again.We have a folder with all the service calls. From day one we have dealt with this problem. After several calls the first year and your techs not able to repair the problem, the constant annoyance of the door light on due to doors not closing properly, my mom asked your tech to take the refrigerator back at which time he informed her it was too late. I live in Texas and was made aware that your technician advised her it was too late. I made the very first call shortly after it was delivered. Here it is four years later and I cannot believe it has not been resolved. A technician was scheduled to come by last week and we were informed he was in auto accident. A week has gone by and no one has called to reschedule. I just called and someone will be by tomorrow. I spoke with your representative, Erb, who was very helpful. He is sending someone tomorrow.The refrigerator has water right now with flies laying dead in water. My mom was going to clean it up as she has for the past four years. I told her to leave it alone so that your tech can see whats going on. The last tech about 4 weeks ago said he fixed it. Obviously not as you have not been able to from day 1. This is pathetic that my almost 90-year-old parents have to deal with this. At this point, we are requesting a replacement. My parents bought an expensive refrigerator which has turned out to be a nightmare. If you check your records you will see how many times you have been out for the same problem. I am attaching a receipt of purchased product. A response as to considering a replacement is greatly appreciated.

My KitchenAid fridge is 19 years old and I have never had a problem! I would definitely buy another KitchenAid again! The only thing I would like is to have ice/water in the door!

My wife and I built a new house and moved in 8/2003. We purchased all KitchenAid appliances. We had to replace the ice maker twice on our 2003 refrigerator. The 2003 range top stove control panel does not work properly. The 2003 microwave completely stopped working at the end of 2011. The front door cracked in 2008 since it hits a screw at the underside. Our 2006 professional, heavy duty mixer broke in July 2012, my wife uses it about 15-20 times a year. How pathetic. They should be ashamed of the quality of all their appliance products.

My brand new Kitchen Aid KBLS22KWMS arrived yesterday. Its a bottom freezer, single top door model. The bottom deli drawer kept sticking every time I opened it, so I took the drawers out, to try to find the problem. Thats when I saw that the molded plastic, on which rests the shelf supports on the deli and crisper doors, was very thin, and could be pushed in with just normal pressure from my finger. One of the supports was dented in already. Crisper drawers and the deli drawer are held by plastic frames, with no metal at all. Only the top shelves have full metal support. All the plastic is really shoddy workmanship. I have no faith that this fridge will last even a year, much less 5. Its going back to Lowes tomorrow. I had thought that Kitchen Aid was supposed to be a higher end appliance from Whirlpool. Now I will not buy another Whirlpool owned product.

Nov Posted by Amna 11/28/21 7:55 PM. I bought a kitchen aid dishwasher 4 months ago. Its stopped working right after one month. I called customer support and warranty, they said that they dont have any availability until next month. We waited patiently and the services guy showed up finally after one month. He took a peek at the dishwasher for 3 minutes and claimed that the motor has stopped working. He said that he does not have an extra motor and he needs to order one. He claimed that the motor would arrive by next week and he could come and install it. It has been 2 months now and the guy never shows up! We are calling and calling the customer support and there is no response. After a long wait time the callDisconnects. I would never ever recommend kitchen products to anyone ever! They have the worst customer service and they have no empathy for their customers! I am disappointed because I overpaid for this kitchen aid dishwasher. The worst company ever people! Never ever waste your money on such cheap and low quality and of course useless products!

Poor reliability. Very disappointed based on initial reviews of how happy people were with model. I guess I like it too - when it is working. Who has the money or time for all these repairs? Purchased in September 2011 and the motor failed the first week. Best Buy swapped out dishwasher in October 2011. Had some intermittent issues when it would not turn on when we pushed the key pads. March 2013 - stopped working completely. The electrical panel on inside of door came loose. Was not an actual electrical problem so did not fall under warranty. I paid the $130 for a 15-minute service. September 2013. Dishwasher failed to complete rinse cycle and wont start again - just makes a louder than usual noise like it is trying to start. Just called for another repair.

Delivery, installation were excellent. The Stove and oven are high grade, fine make, durable. Great looking design with easy clean access. Wear and tear is nominal. Been over an year and still looks new.

We have had numerous problems with this ref. First was the ice dispenser dropping ice onto the floor in the middle of the night. The repair could not see how this could happen. The door closed properly when he examined it. Second, water evaporation on the top of inside wall of the refrigerator. This was repaired at no cost. Third, the loud noise of compressor runs constantly. Repairman said it was probably air in the waterline. Fourth, finally the loud noise of the compressor is driving me nuts. My husband said go out and buy a new refrigerator. With the cost of refrigerators, how can we afford the cost of a new one every few years?

We’ve had our Kitchenaid dishwasher for 5 years. We’ve had to replace many parts (all 4 wheel assemblies on the bottom rack, another part of the top rack (upper dishwasher height adjustment). The parts are plastic, and are poor quality. Look for a better model or brand that uses metal parts. The dishwasher cost around $900, and we’ve spent $250 on replacement parts.

Regarding Model: KUDC10FXSS7. Despite our pre-rinsing all dishes well, using the Heavy Duty cycle, and never having any trouble with the other 3 brands of dishwashers we have had, the KitchenAid dishwasher just does not clean the dishes. The unit is less than two years old and has never worked well. Additionally, the cycle time for the dishwasher is at least twice as long as the other brands we have used in the past. My wife and I are very disappointed that we have wasted our money on a product that does not work.

This is the third time in 4 years that we have to get a serviceman in to repair our KA wall oven (KEBS107SSS03). This product has a definite weak point. You cannot use the self-clean function because if you do, your oven quits working. Something burns out. I suspect that it may be a temp high limit switch - unable to get straight answers from Whirlpool who sell KA appliances. Our local dealer was unable or couldnt be bothered to help. Whirlpool said that this was the first time they heard of this problem!! What a bunch of malarkey. I spent $8,000.00 on a wall oven, fridge, gas countertop stove, dishwasher and microwave. This is the service we get. We have been without an oven since April 6, 2013. 9 weeks!!!

I bought it new at ABT love it! Still working great after 12 yrs. I would totally recommend KitchenAid products. I have a matching ss electric stove and refrigerator. The quality of the ss is very good as well. Looks as good as the day I bought it.

Bought the Kitchen Aid Dishwasher Model KUD301XSS9 in July 2013. 13 months later, like many of these other reviews, had to replace the plastic tabs on the top rack on both sides. Of course, they were on back order (apparently a lot of replacements of those parts on the top rack). I went ahead and ordered two sets for each side, anticipating this will happen in another 12 months or so. The plastic does not appear to be able to stand up to the high temperatures generated by this dishwasher. Had I known that Kitchen Aid was owned by Whirlpool, who also owns Maytag, which, in my opinion, is absolutely the WORST appliance manufacturer since the beginning of time, I would not have bought one. The old slogan from the 1980s about the Maytag Repairman being lonely would not be applicable today... Apparently neither would the Kitchen Aid Dishwasher repairman. Heading over to GE the next time, at least They Bring Good Things to Life, and one of those Good Things will be in the form of a better dishwasher to my home. Now this model is not all bad. The good thing about this model is the same thing that probably cause the problem to begin with... it does dry very good. What KA needs to understand is no consumer wants to be replacing ANY part after only 13 months of service. From reading the reviews, I am not totally convinced they are able to grasp that concept.

The door panel and control panel get too hot to touch. I had to wear my oven mitt to change the functions on the control panel. This KitchenAid oven (KSGG700ESS) is a safety hazard for anyone with children or others as the exterior becomes so hot, it is untouchable. I had the same oven delivered as a replacement, and had the exact same issue. Plus, KitchenAid is in denial, and takes multiple departments and calls to try to argue with them, this after a service tech came out, confirmed it was extremely hot, but wouldnt write the word defect. Did I mention that KitchenAid (KRSC503ESS) also delivered a new refrigerator that was a lemon with a freezer that did not get cold?

We purchased a high end KitchenAid side by side refrigerator in 2009, erroneously believing that KitchenAid products were of high quality. Wrong! In 2014 the refrigerator failed and was not repairable. Fortunately we had purchased an extended warranty and it was replaced with a new one, same model. In September, 2019, the replacement failed and was again not repairable. These are junk refrigerators with junk warranties as they do not last long enough to take advantage of repair and parts warranties. As they say, To forgive once is to be human. To forgive twice is to be a fool. Dont be a fool and buy a KitchenAid (Whirlpool) refrigerator.

My stand mixer had a bolt fall out while I was using it. I dont know where it came from, but now the stand wont stay locked down when I use it. I tie it down when I am using it. My fridge is the fancy freezer on the bottom, two-door type. There is a set of plastic drawers in the fridge that cant be used because the plastic frame that they hang on broke! My stove I have is a glass top slide-in convection oven. I have had the cooktop replaced, the front panel has been replaced twice, the meat thermometer sensor has had to be replaced twice and many more repairs. If anything overflows, the circuits blow and nothing on the cook top works for a few days until it is dried out. Last Thanksgiving, I had to cook my turkey on the barbeque and my oven didnt work for 6 weeks! Last night, a screw fell out of the bottom of the door and the inside and outside of the door was coming apart. I could see a screw was loose. I took the door off to fix it and had to take it apart. I decided to clean the glass while I had everything apart (my glass window was filthy because when anything overflows, the liquid goes down the panel and into the door). And when I was putting everything together, I heard a weird noise and the panes of the glass window shattered. These appliances cost me over $5000.00 and I bought them thinking I would never have to replace them. Ive contacted KitchenAid and they have sent people out to fix it. However, that is because Ive paid for an extended warranty. They will not replace the stove because a problem has to re-occur 3 times for it to be replaced. Meanwhile, they have paid $1000s in service repairs and are too obstinate to replace the stove which is obviously a lemon (like all my KitchenAid appliance). I am just sick about all the problems Ive had.

I purchase a KitchenAid Built-in Microwave Model KMBS104ESS02 in 2017. In January of 2020 it wasnt heating and of course our warranty was no longer valid. My husband has worked on microwaves before. He tested the Magnetron, Diode and High Voltage Capacitor and purchased all three new and installed in March of 2020. It worked for approximately 1 1/2 months and went again. He purchased the same parts again on May 20, 2020 costing another $263.27 totalling $526.54 to repair. This lasted through June. He called KitchenAid and was told that it is probably the motherboard and too expensive to replace just get rid of it. So we paid approximately $1,000.00 for the microwave new and spent $526.54 on repairing totalling $1,526.54 and was told to get rid of it. Great customer service response. My husband was so upset he threw it out and purchased a new Frigidaire for 1/3 the cost of the Kitchenaid. How sad is that. I am attaching one of the receipts from May 20,2020 cannot find other receipt. My husband pick up parts from Appliance Parts in Old Bridge NJ in March.

Our 18-year old KitchenAid refrigerator had been working just fine until the ice maker failed. We had a new one installed. That one failed (actually never worked at all). Considering the age of the refrigerator, we decided to just replace it. We bought a new $2,500 KitchenAid side-by-side, water and ice in the door, refrigerator. Guess what? The ice maker did not work. I had a replacement put in. Also, it did not work. Four KitchenAid ice makers in around two months, is anyone at KitchenAid addressing this problem? Do you think just maybe there is a problem in manufacturing? If this problem cannot be resolved, the refrigerator goes back and I am buying another brand and will never buy another KitchenAid product again. Sadly, I was told that KitchenAid was top of the line. Heaven help us all if this is what is considered top of the line.