Do I have to give even one star? I would rather have neon or negative stars. I purchased the full range of KitchenAid equipment (microwave, dishwasher KUDS02VR and gas range, architect II). Fortunately for us, we also purchased the extended warranty even though I thought with top end equipment we probably would not need it.The microwave has had multiple call outs over the 4 years of owning the piece: F2 errors, cooling fans that dont just turn on but partially start then stop then start for a second then stop and start for 10 minutes or so at a time. Its driving me nuts!The dishwasher has trouble cleaning anything. It leaves dishes dirty and the glasses have developed white film on them. Dishwasher has gotten clogged and according to the technician because we have the audacity to use it . We now use dishwasher magic every month.Range oven: First of all, the door lock keeps locking with an error when you use the oven above 400F and you cannot open the oven door until it has cooled down and you reboot the system by removing power, this you have to do multiple time before the door complies. We replaced locking mechanism, now it seems to work at last. Secondly, every time you use the clean oven function, the electronics go on the frizz. Now, we are without an oven again for a week while we get a technician to come again to look and hopefully fix the electronic issue.Through all this (including digital movies of the issues, pictures etc., sent to KitchenAid), the general response has been that all equipment works as designed. Works as designed! They should fire the designers and send the specs to some elementary school kids who could do a better job!I, for one, hate KitchenAid and will never buy another product from them again and will tell as many people as I can how lousy their products are.

We purchased a new Kitchenaid refrigerator (dishwasher, stovetop and microwave) from Pacific Sales in Mission Viejo in July 2012. After three months, we noticed leaking from the refrigerator that ruined our hardwood floors and contaminated our kitchen with black mold! The technician repaired a cracked valve and we spent the next month living under construction to have our entire downstairs level repaired (new hardwood flooring, kitchen cabinets taken out and reconstructed, walls repaired and repainted). Flash forward two years, our freezer stopped working!! Kitchenaid referred us to Veterans Appliance in Garden Grove. They found a broken compressor and broken evaporator. After waiting three weeks for a repair, the repairman showed up with the wrong evaporator. We then needed to wait two months for this repair. Now our refrigerator is not producing cold air even though set at 34 degrees!!!! What proof does Kitchenaid need to REPLACE THIS DYSFUNCTIONAL REFRIGERATOR?!?!?! We have spent thousands of dollars and wasted excessive amounts of time dealing with Kitchenaid and their customer service. HORRIBLE!!!

We purchased a new Kitchenaid refrigerator and double oven wall unit when we moved into our new home March of 2010. We have had issues with the ice maker/water dispenser not working. The temperature Not staying cold. The veggie tray LID fell off. Now its dead! The repair man did not have an answer, he made many phone calls and theyve decided its the motherboard, which will cost us $500 and a week to get in. Well then it started working, then it died, right now its cooling. The Ice/water in the door was so gross - from water and ice? Theres no way to take it apart to clean. After months of trying to clean the black mold out of it, I finally found a hand held steam pressure cleaner to clean it. I WANT TO SAY THAT I HAVE A 30 YEAR OLD REFRIGERATOR in my garage thats still working. Its NOT a KITCHENAID! Then theres the double ovens, that are self-cleaning thats a joke. When I lock the oven to clean it, it blows a circuit and we have to call someone to fix it. The last time the guy said I wouldnt use it. Its NEVER worked, and that was the reason I bought it. BUT I have to clean the ovens by hand because the advertised self cleaning was just a lie. At this point I would rather buy a refrigerator that I can rely on. I tell everyone, Do not buy Kitchenaid. They are the worst appliances on the market.

The issue I am currently having is trying to get a new control panel for our built in refrigerator. The day after Christmas the refrigerator went out. The following Monday I called a local appliance repair business so we could get the refrigerator fixed. They showed up the following day and informed us it was the main control panel that was out and this part was not available. They suggested we either were going to have to have the control panel rebuilt or if that did not work the only solution was to buy another refrigerator. I found that hard to believe so I called KitchenAid and eventually got to the Built-In Department. I was told the part was getting ready to be available and would be ready for distribution on 1-7-16. Was also told until now this part had not been available due to the manufacturer being destroyed in a storm and it had taken them several years to redesign a part that actually worked. I also found that hard to believe. However, I now thought all issues were taken care of and excepted the wait. Well, yesterday I decided to call checking on things only to find the part did not go out as stated and there was still (0) showing in their availability. The parts distribution company that our repair shop orders their product from had not even placed an order because there was still 0 showing available. After several phone calls and talking to several different people my frustrations only grew. It appears that even though the folks in the built in department could see the inventory was available nobody was able to order the part because the part is still not showing up as available in their system. Finally, the part was made available for me to order, shipping at my expense, to be shipped to my repair Co. I also then found out that I would then be responsible for shipping the core back and that I would have NO warranty on a $350.00 part. If the part was ordered through my repair Co I have a warranty and no shipping expense. They were not even willing to ship next day or 2nd day mail. For a part this expensive and with as many issues it appears there have been with it, I decided I needed the warranty so Im back at the mercy of KitchenAid and the wholesale part supplier to get the part to my repair Co. I found the policies at KitchenAid and the procedure they go through to be very non-flexible and not consumer friendly. In addition, we put all KitchenAid products with the exception of our gas stove in our house. We have already replaced the built in Ice maker and the microwave. This will be the last KitchenAid/whirlpool appliance we ever purchase.

Extremely dissatisfied with the KitchenAid product, warranty and customer service. I contacted them Feb. 5th 2015 to inquire as to the procedure to resolve an issue with the door of my microwave not opening. After a considerable time of answering questions, I was told that my unit was no longer covered under warranty. I then expressed the following info to the KitchenAid representative and offered copies of documentation:1/31/2014: Ordered 1/31/2014: Deposit $5412.50 4/22/2014: $3252.91 final pay 5/15/2014: Appliances delivered 1/16/2015: Moved in 1/19/2015: Microwave installed by Vassar Electric 2/05/2015: Door would not openYour representative stated that it did not matter, KitchenAid’s warranty is based on date of purchase (1/31/2014), not date of deliver (May 15, 2014) or the date of installation (1/19/2015). We were told by C&D Appliance that we had a deadline to order or the price would go up. We explained to them that we would not need the appliances for several months as the house was under total remodel. They said no problem as they would store them until we were ready so all the appliances were ordered at the same time and stored at C&D Appliance warehouse. We get a call one day that they needed to deliver the appliances as they need more room in their warehouse so we stored them in our shop area. Little did we know at the time of purchase that the warranties started on the day we ordered them which was also the date of invoice. It cost me $660.33 to use the microwave for 21 days. I also have no warranty on the KitchenAid dishwasher, the Jenn-Air cook stove and the Jenn-Air refrigerator, all of which are product lines of the Whirlpool Corporation. Adding insult to injury, I filed a product review with KitchenAid that they REFUSED to post!

While cooking a roast at 225, which should have taken eight hours, the oven went into the broiler mode at the two-hour mark. If we were not at home, we would have had smoke damage to the interior of the house. The door locked and could not be opened. All controls failed and we had to shut off the breaker. After cooling down for one hour, the door opened and we removed the black pork roast. The oven is still in the broiler mode on high and will not shut off.

I have a KitchenAid Superba double wall oven (#KEBC208KSS) needing a new electronic panel. It no longer cleans and the oven light doesnt always turn off. I have been told it needs a new panel (again). This is my second KitchenAid Superba oven. I replaced the last oven because the panel had to be replaced three times but only twice under warranty. Then we moved and the house we bought had the same ovens. The cost of these panels installed is now nearly $500 with only a 90-day warranty! I also have a hard time believing KitchenAid continues to make a faulty product and sells it for nearly $3,000. Ive ordered new ovens of different brand. Its tough to believe they cant find a way to fix the issues with their electronic panels.

My KitchenAid model# KFEG500E does not hold the correct temperature for more than 20 minutes before it drops 15 to 20 degrees. It is near impossible to bake anything and have it be done at the correct time. I am shocked that the KitchenAid brand is so inferior to what it once was. My old KitchenAid oven served my family for 36 years before it finally died. My KitchenAid dishwasher is still going after 37 years and hope it lasts a little longer as I hate to see how bad the new ones are. It sure will not be a KitchenAid!

I have 2 KitchenAid dishwashers, installed new 2.5 years ago and have had multiple problems with them. The parts fail all the time. I have extended warranties, which we dont always purchase, but they have been worth every penny weve paid into them. Never, never buy KitchenAid. (As a side note, I also have a range and a built-in oven. Both have had multiple problems as well.)

We purchased a KitchenAid side-by-side in April 2004 for our new home. The fridge never was very cool and we ended up calling for service in Jan 2005. The service tech told us to clean the compressor and it should work. The fridge was barely cold, but the service tech told us the fridge was fine. In May of this year (2012), the fridge stopped cooling completely. We lost hundreds of dollars of food. It took a week for the service tech to come out. He told us to defrost the freezer as there was ice inside it. We turned the fridge off for 24 hours as per his instruction. That didnt fix the problem. I called the tech back and he told us it must need new parts. We thought he ordered the parts but 2 weeks later, I followed up with KA customer care and were told that the service tech had closed our file and had noted in the file that we had decided to purchase a new unit. We had decided no such thing. I asked for the parts to be ordered and were told they were on backorder. Another 2 weeks went by with no word from KA or the service tech. Meanwhile, its the heat of summer, I have young children and no refrigerator. I called KitchenAid back and were told that one part was still on backorder and they had no idea when the part would be available. They offered no solution to the fact that our family had no working fridge. I asked them for the name and part number and tracked the part myself and ordered it. It took another week for the service tech to come out. I had to take another vacation day and waited for over 4 hours for him. KitchenAid techs only work 9-5, Monday to Friday. The service tech replaced 2 parts and said the 3rd wasnt needed. That was on July 6th. On Friday, July 23rd, the fridge and freezer completely stopped working and was actually hot. I called the service tech twice with no response. Today, July 30th, I called KitchenAid customer care and asked for the tech to come out tomorrow (July 31st) early in the morning as I cannot afford to take another vacation day. I was told that their techs only work 9-5, they will not make any provisions to accommodate working families and the rude, arrogant customer care supervisor told me that I needed to make the necessary arrangements to be available when the service technician turns up.We have been without a working refrigeration since May 2012. Its now the end of July. Weve wasted hundreds of dollars in spoiled food and KitchenAid has no care or regards for our situation. Furthermore, no one at KitchenAid appears able to resolve our issues. For a company whose slogan is For the way its made, I feel like they are falsely advertising their products because they are poorly made. I will never ever buy a KitchenAid product again and will do my best to inform anyone who asks me of my dreadful experiences with KitchenAid Canada.

I am deeply disappointed with KitchenAid, an appliance manufacturer whom I thought built high quality, reliable products and who stood behind their products. I have a model KSSSC48QMS03 refrigerator that constantly runs with 1 second pauses and pinging noise. Technician diagnosed as faulty Gemini board 2307028 (W10219463). I cannot believe that Kitchen Aid does not provide repair part 2307028 (W10219463)! My home is only 8 years old and a showcase of high-end KitchenAid built-in stainless steel appliances; 48 wide refrigerator, microwave, warming drawer, double drawer dishwasher and gas stove with steamer. This Gemini Electronic Control is for the refrigerator (and, according to the service technician, in the stove as well). There are all kinds of complaints on the internet about KA refrigerators running continuously with a sonar-like pinging noise diagnosed as this faulty board. It is unbelievable that I have a $9K refrigerator for which KA will not provide a replacement part. According to the KA recommended service company, the only solution is to send the board off to a refurbisher. I dont like to buy parts from someone that is not supported by the manufacturer. Not that they may not do a good job, but that its not a new part, factory tested with manufacturer warranty. If this is what I can expect from KA, then as these appliances need to be replaced, I will change to a manufacturer who supports their products. Unbelievable, KitchenAid (Whirlpool)! This is probably a $50 part to manufacture that they could sell easily for $300. How can they anger so many customers? One comment said that KA told them this was due to the Tsunami in Japan that wiped out the plant. We had a plant affected as well at my company and its not hard to take the design to another manufacturing location.

We purchased what we considered to be a top of the line Kitchenaid wall oven 3 years ago. On Thanksgiving morning this year the oven display said meat probe thermometer error. I was not using the meat probe, and have never used the meat probe thermometer. I cannot get the message to clear and cannot use my oven. My oven purchased ONLY THREE years ago!!! Will never buy another Kitchenaid anything! We thought we did our research – this oven received good marks from Consumer Reports. In addition while reading the manual that came with the oven shortly after purchase, it warned against using the self-cleaning feature. What?? Kitchenaid includes a feature and Im sure we paid extra for it – that can cause the glass in oven to shatter. And then warns you in their own manual against using it! Do NOT Buy a Kitchenaid wall oven.

Kitchen Aid range KESK901SSS08 - The cooling fan which runs when the oven is turned on is EXTREMELY loud and has a loud whistling sound which resonates throughout our entire home. Kitchen Aid has said there is nothing wrong with the fan motor and therefore will not honor a return or replacement of this unit. This unit was delivered August 5, 2014 and was not in use until a few weeks later when the oven was first used. We are STUCK with an expensive range which we cannot use!

I like the fact that the included exhaust fan automatically goes on when the stove generates too much heat. Cooks pretty well. Hard to clean the upper vents.

I purchased the gas range (KitchenAid 30inch Aqua Clean Slide In Gas Range) November 15, 2015. After two weeks range stopped working. Repairman came out and wanted to replace a part, I said, No. Want a new range. Didn’t want to start replacing parts on a new range. Six weeks later new second new range was installed. Four weeks later same problem, range stopped working. This time a new part was installed. Finally everything was working. I decided to try myself cleaning oven...what a joke! It did not clean, my oven was not that dirty. I called repairman and he told me his mom and aunt also purchased same oven and theirs does NOT clean like a normal self cleaning oven. They have to use a spray like Easy Off to get their oven cleaned. This is the worst oven I have ever owned. Don’t buy if youre looking for a self cleaning oven, as this one is NOT!

I read a post where someone said their KitchenAid fridge had finally broken down after 15 years and that it served her well. Major appliances used to last decades, and still should last that long. Think about how much you pay for them 15 years is nothing. Our fridge has a pull down bin in the door that pops open every time we open the door. Even with nothing inside, rendering the space useless. Plus, the bottom of the freezer pools with water which then turns to ice making it impossible to close the freezer door. So far I have had to unplug it and thaw it out five times. If that sounds like nothing, remember you have to put all your groceries somewhere. Tonight instead of enjoying the beautiful summer evening, I made many trips up and down the basement stairs bringing groceries back into the fridge.My oven is also a mess. The knobs get so hot that my friend burned her arm on them. I cant imagine how this passed inspection. NOT SAFE if a toddler was around. Thats okay because she was in the middle of a remodel and was considering my oven until that happened, and I filled her in on the rest. Also, the back panel on the stove is made of resin! I thought it was stainless in the store. So needless to say it is peeling. I guess that is the reason they had the stupid idea to put the smaller burners in the back and the mega burners in front. So much fun trying to reach over a large pot of boiling water to stir a small saucepan in back. Does KitchenAid have third graders designing their appliances??? Clearly not someone who has any knowledge of a cooks needs. I will never purchase anything by KitchenAid ever again. Not even a can opener.

The glass window on my two-week-old KitchenAid Superba double oven with convection exploded last night during the cleaning cycle. Glass flew out all over the floor, clogged the vents of the oven, and terrified me. Thankfully, I was home and able to turn off the unit before anything else happened. Now, I am afraid to replace this with another KitchenAid, especially after seeing these other instances of glass doors shattering.

We purchased a range that we did not know was damaged when we received it. Appliance technician stated it looked as if had been dropped during delivery. The distributor where we purchased it claimed they did not drop it and KitchenAid refuses to accept that they could have dropped it during shipping. Right now, we have a range that we cannot use and simply want a replacement but no one is helping us from KitchenAid! We have been on the phone with KitchenAid for almost three weeks with no progress.

My Kitchenaid stove has the high output burner on the top left front. It has damaged my Corian countertop. It is a defect in the design of the stove. I had a stove with the same location of the high output burner and it never affected the countertop.

We built a home and bought all appliances new. The flat top stove is KitchenAid and we bought all in May 2016. Moved in Oct 2016 and used the stove several times to find out even with the stove cleaner it was not a good stove. You can see the eyes that we use they have like white built-in marks on top and I text the Co. - no answers back. No response.This cook top is bad.

On November 17, 2011, I used my self-clean function of my KitchenAid gas range (model # KGRS807SSS01) according to instructions in manual. The oven is only three years old. After one hour, the oven turned off. The door was locked and it was not due to a circuit breaker. I have had to have two service calls, purchase an electric roaster to cook the Thanksgiving turkey in and received no help from the KitchenAid call center because the authorized repair person stated that I needed part #9762774 for the touch control system. But was told that the part would not be covered under the five-year warranty because it is not the touch control system. Utterly frustrated after spending three hours on the phone, two service calls and over $400 to repair something that should work. Both repair persons stated that they advise never to use the self cleaning function of the KitchenAid range for just this reason.

2 months past a 2 year warranty and my back burner knob is stuck in locked position. When contacting customer service they had the audacity to tell me that there has been no reports of this type of thing ever happening, and if its not a burner problem the service repair and parts to fix the problem that shouldnt be happening in the first place is at my expense. Only the burner and control panel is covered for 5 years. The odd part about this is, this burner is barely ever used and has the least amount of wear and tear. This is clearly a manufacturing flaw and I made sure that the customer service representative knew that many people are having the same problem and is reporting it online and I fail to believe their claim that this has not been reported to them ever!!! Just because they refuse to document it doesnt change the fact that it is a known issue. I have not had the unfortunate experience of the glass breaking as others reported as of yet. But now that I know about it, I feel sick to my stomach. This was supposed to be my dream stove and really thought I was getting that stove with a KitchenAid product. As far as customer service, they sucked and lied to me about this issue and refused to acknowledge that the problem even exists. I think I will turn to Canada companies for my next dream stove who still care about product quality in the future. Not looking forward to all the upcoming difficulties as my stove succumbs to all the reported poor manufacturing design flaws. I feel sad and duped into buying a Whirlpool product that I hated from past ownership due to poor quality control and design flaws. Then finding out, Whirlpool is using the KitchenAid reputation of the past to sell inferior products that they know full well, will never live up to the superior products of KitchenAid.

We have now had eleven service calls with the tech here up to three hours a call. The control panel has been replaced three times. The key board once. The sensor once. The temperature still goes from 325 degrees to 386 degrees after preheating two cycles. The bottom door hinges have been replaced twice with no change. Door still does not close properly resulting in bottom element not coming on. Whirlpool says this is all acceptable. For a supposed top of line stove, one should be able to bake without burning or undercooking. The manual says the oven temperatures are accurate. Not so!!

We work with many Architects and homeowners that demand quality. When time came to remodel my own home, I wanted to go with the best appliances that we could afford at the time and the ones that offered the most value. Our research led us to KitchenAid appliances. Since the time we installed KitchenAid dishwasher, range, and microwave, all have been replaced except the range. With spending as much money on the range as we did, it was hard to just throw it away. When I mention my concerns and problems at the NAHB shows, the KitchenAid sales reps state that was the old KitchenAid, we did have problems with them, but things have changed since then.My point is if youre selling your product as best value, and a high-end product, you earn that title not just display it. You dont acknowledge that you had a problem then sweep it under the rug. You earn it by standing behind your product. I write this as I decide to throw another $500 at the repair of this stove or throw in the towel. Did I mention that we too had to turn our electric breaker off because the stove top would not turn off, then another time it would come on without turning the knobs. If this had happened to one of our projects, the range would have been removed immediately regardless of price and replaced with a manufactured product that cares for its customers.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You cant describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery. Within the last month, the door handle, which looks like stainless steel but is in fact plastic literally broke apart under normal use. I was interested to read the reviews and learn that this is not an uncommon problem. I went online to see if I could get a replacement handle. Replacement handles are readily available for most microwaves, including earlier KitchenAid models at around $45. However, KichenAid will not supply a replacement handle for this model. They will gladly supply a new door for $350. This is unacceptable. Based on the many problems reported in the customer reviews it would be stupid of me to invest in a new door and then be faced with some of the other problems consumers have had with a KitchenAid microwave. We will replace it with a new microwave that is not a Whirlpool product. And we will never buy another KitchenAid stove, refrigerator, dishwasher or other Whirlpool appliance.

KitchenAid (Maytag) came through for me on the third range delivered. For the record, the first range was defective, probably the thermostat, and the second range was dented so that the gas line could not connect. Im happy now with a working range, and its a terrific range.

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, its still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didnt read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to Buy the warranty. She said they dont make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

Redid my kitchen with my dream kitchen and replaced it with all beautiful KitchenAid appliances. Replaced dishwasher after 5 years that was 6 months ago. And now looks like I am going to have to replace my double wall ovens after reading everyones comments on the e5 f1 costing $700. I might as well go buy new. And by the way I replaced my dishwasher not with Kitchenaid. I will doing the same with my ovens.

Kitchen Aid Range Model KSEG700ESS3. Our oven was purchased in late Sept 2019 and 7 weeks later, electric panel is fried. The smell and burning had progressed each time we used the oven. We are lucky this did not catch fire. The service person is saying that the part may have been discontinued. Wondering how Whirlpool corporation is going to rectify this as they do not replace appliances, just fix them under warranty.

I looked and looked at gas ranges - I was very excited to be able to use gas again. I selected this Kitchen Aid stove and was not told that the central oval burner, which I paid extra to have, would not provide more than a low flame. You buy the whole 5th unit for just pancakes only! The self-cleaning oven will not clean the sides of the oven, only the pan over the burner. The little top oven is meant only for warming, not baking or cooking because it cooks so unevenly that toast, food and cookies are done on the glass side and burned on the back side. I have had KA service people out twice and they say that thats the way it is and that it registers 350 degrees when checked. I could have bought an oven for less than 1/2 and had a better oven. Its not the company that produced my 30-yr-old KA mixer, is it?

After using the self-clean option on our Kitchen Aid range, the oven door locked, the oven could not be turned off or regulated, and an indicator light for the probe was on the display screen. Due to the inability to turn off the oven, weve had to unplug the unit, not use the oven, and light the stove top with a lighter. Ive read numerous complaints on the internet regarding this product and am applaud that KitchenAid has not recalled this item. Agreeing to replace a part through 2010 and not pay for the service call in unacceptable. We did not use the self-clean option until this year (2011) and had no reason to question the product prior. It is a very dangerous issue. KitchenAid needs to rectify this immediately.

On Saturday, the KitchenAid over the stove microwave/convection (model KHHC2090SBL) caught fire before my eyes. Serviceman yesterday said the magnetron had burned holes within the machine and was not replaceable. Unbelievable! Has this product been recalled? What is wrong with this manufacturer allowing this product to be sold?

Six years ago, I purchased a 27 Double KitchenAid oven model KEBS277SSSOOO for my kitchen remodel. Shortly afterwards, the control panel failed. I had it replaced under an extended warranty program. Recently, I attempted to use the self clean function. Following the prompts, the door locked. When I pushed the start button, there was a bright flash from the control panel. It fried. I have contacted an appliance repair company that services KitchenAid to replace the control panel. I will be charged for the service call, plus the approximate $400 for a new control panel. I would not recommend KitchenAid double electric ovens to anyone.

We recently purchased (and promptly returned) a KitchenAid 1.50 cu.Ft Countertop Convection Microwave Oven - Stainless Steel. We have used Micro/Convection Ovens for over 35 years. We purchased this one based on its advertised 1.5 Cu. Ft. Capacity. The capacity of this oven is not even close to that size. Even stretched the measurements only equaled 1.1 Cu.Ft. We are extremely disappointed and not sure how it can be so falsely advertised.

My Husband and I bought this stove 2 years ago for our rental unit, we never had any complaints from our tenants. But in January we moved in to the property and since then my mind has not been at peace. I have for little girls and we have had episodes were they pass by the stove and happen to bump into the stove and it will turn on the gas. I myself have leaned over the stove to get something and it will turn on, the sad part is we wont notice until we smell the gas. I tried buying some knob covers online but they did not fit due to an extra ring on each knob. So I called KitchenAid and explained the situation. I was expecting a solution, instead they sent some service guys who were very honest and said they couldnt do anything about it and that the company probably had no solution for this either. They recommended searching online for a piece that could cover all the knobs! Really? So if my house happens to blow up in the middle of the night its okay, or if my 3 year old turns on the stove and gets burnt then what? They need to recall these stoves or fix the knobs to be safer and harder to turn on.

I’ve had the cooktop, oven, dishwasher, refrigerator, and microwave for three years. THREE YEARS!!! The refrigerator stopped cooling. The next day the freezer stopped freezing. We waited five weeks for the one and only repair company in our area, Guinco, to come out. Was told that a part, which was no longer under warranty $507, had malfunctioned. Waited another four weeks for the part to come in. When the part arrived they put it on and then discovered the condenser, which thankfully is under warranty, $1,000+, was no good. So now we’re having to wait another six weeks for the new condenser. Practically four months. That is totally absurd. Why they feel only one company in my state is authorized to work on these substandard appliances, I don’t know. Luckily we have an older refrigerator in the garage. My husband went out and bought a portable ice maker, also. I read on the website that Kitchenaid/Whirlpool products can last between 15-17 years. If that’s the case for the “few” products that do not last longer than three years, it should be an automatic replacement. That would be excellent customer service. Do not buy this product. Run, do not pass. Go as far away from this cheap as heck product. The product “looks” fabulous but it’s all a delusion. Again, RUN AWAY AS FAST AS YOU CAN FROM THIS CRAP PRODUCT.

Bought this oven about 6 months back. We cook almost daily so it has been put to great use. The four burners works great. The one in the middle for the grill plate is ok. It probably needs a larger burner or two smaller ones. Have also used the oven to bake and used both features-conventional and convection. Overall great value for use.

Webster’s Dictionary defines “Self-Cleaning” as capable of cleaning itself”. In 1963, GE developed the first “Self-Cleaning” oven. After 63 years, Kitchenaid and their AquaLift Technology has turned back time by redefining “self cleaning” to mean: “If you want your oven clean, you’ll have to do it your-“self with a scrubby pad and manual dexterity”. Plain and simple, AquaLift does not clean your oven and does nothing other than soaking the bottom tray for 40 minutes in warm, filtered water. It produces no steam to speak of, which is the principal behind its cleaning method. After 40 minutes of steaming, the water in the bottom tray is lukewarm to the touch and any grease or oven grime in the oven is unaffected.We called KitchenAid about this on 11.29.2019. When you call and ask about their knowledge of this issue, they tell you they have never heard of this problem before, yet after a quick web-search, you’ll find numerous Class Action Lawsuits filed and customer reviews regarding the false claims AquaLift makes. When the sales people at the Big Box store where we purchased the oven were asked how the self-cleaning worked, they only provided positive support for KitchenAids superior technology.During our call to KitchenAid, they suggest to run the Aqualift process multiple times and then scrub the oven with a scrubbing pad between cycles. Kitchenaid even offers to send you a sample of cleaning power named “Affresh”? Why would a “Self-Cleaning” oven need to be run multiple times; need a scrubby pad; and a scrubbing agent if the self-cleaning worked? The best part of “self”-cleaning the oven yourself: To get to the back part of the oven’s walls and back panel, you will have to remove the oven door, unless you can suspend yourself in thin air to avoid laying on the open door to reach these areas. So, when Kitcheaid saying their oven is self-cleaning, it really means clean it your-“self”.

I have had problems with my KitchenAid gas range right out of the box. I purchased it for $2500 about 4 years ago. Just after the first year, self-igniting elements failed, so I phoned customer service - the worst customer service I have ever experienced! In short, a $500 repair bill to have a tech repair the problem. I have been using a lighter ever since! The convention oven worked 50% of the time. After one year, I finally have to go buy a new oven after only 4 years because the pilot failed to ignite the gas oven - very dangerous part to fail. I will never buy another KitchenAid product as long as I live. KichenAid Brand is owned by Whirlpool, and I will purchase any product Whirlpool sells. Save yourself a pile of money and grief, find a better product to purchase.

The stove stopped working, the control panel is dead and the door is locked. This has happened 2 times with no successful resolution. We were advised by Sears not to use self-cleaning function, it is very frustrating! There should definitely be a recall for this widely experienced problem.

I love my range. The oven is a great size with 3 racks. The broiler takes some getting use too and you cannot have the rack too close. I use the warming drawer every day in the fall and winter. I have 4 gas burners and wish there were 5 but there is a special feature for Woks.

A KitchenAid KEBS207BSS01 Double Oven came with a new house we purchased. The first time we self-cleaned the oven, the blue porcelain flaked off the convection cover, exposing bare metal. KitchenAid Customer Service stated this was a cosmetic problem not covered by warranty, since the oven was still functioning properly. I replied that the self clean feature was a function that was obviously not designed to chip off the oven interior, and therefore not functioning properly. They suggested a purchase a blue pen from Amazon that could be used to paint over the chipped interior. Incredibly poor product quality and customer service.

Ill try to keep my comment short. We built our house two years ago; and all new Kitchen Aid appliances were bought. I have no complaint with any of them (refrigerator, microwave, dishwasher) except for the range. I have had difficulties on occasion when the oven would not preheat. However, my biggest complaint is with the Aqualift self-cleaning feature. It doesnt work well at all. I dont want to scrape, scrub, reach into the oven to clean. Im getting too old for that. I truly would not recommend this type of range to anyone unless they want a workout cleaning the oven.

I came to this site to see what others are saying about KitchenAid... it just made me angrier but justified my feelings! I, too, purchased ALL KitchenAid appliances for my renovated kitchen. HUGE MISTAKE! The appliances are less than 2 years old. My refrigerator has been broken for literally 3 months today, after MANY calls to KitchenAid and then Whirlpool - their parent company - I have a repair company coming to replace the CONDENSER! A huge job that takes 5 hours.. that is what I was told. The first time they came, they misdiagnosed so I had to make another appointment. The second trip they told me I needed a part. I make the appointment and have to take the day off of work (they wont do warranty work on Saturdays-- they actually said that) so Im waiting for the 12-3 window of arrival. At 11:45 THAT day I get a call its the wrong part... KitchenAid and Whirlpool has been NO help! I cant even talk about the stove and oven!! It just shuts off in the middle of cooking!!!! But yet the gas keeps blasting! So while I think something is in the oven cooking, waiting for timer... it shut off! I am afraid to even use this oven!! Again, no help, no assistance from KitchenAid. The Rep tells me to reset my breaker when this happens... I have no choice BUT to do that but this is not normal! My stove should not just shut off! And the dishwasher??? Please... more of the same! I will never again buy any KitchenAid or Whirlpool product or any product under the Whirlpool company! Nothing but issues since the day they were installed!I heard great things about GE but I wanted KitchenAid... my HUGE mistake. If only I had the finances to get all new appliances!!

This is for a KitchenAid range that we purchased just one year ago. We actually love the range and its versatility but it has ONE MAJOR DESIGN FLAW. The writing on the knobs rubs off with just a finger. It happened to all four of my knobs and I have had to reorder all four as I can no longer tell what setting I am on. They cost almost $30 each. I feel ripped off. I think that this design aspect, by 2013 should be a no brainer. Guess I was wrong...

We purchased a white Kitchen Aid gas range (model #KGRS206XWH2). Less than two months after installation, the lettering on the burner control knobs is dissolving off, and smears off with the touch of a finger. I called Kitchen Aid for new knobs, and they said they would send new control knobs as a one time courtesy. They do not consider it under warranty, as they call it a cosmetic issue. No chemicals, or abrasives have been used on these knobs. It is not a cosmetic issue, its an engineering defect, and a safety issue. Unless you want to live for years, with a range that has no lettering on the burner control knobs, dont purchase this range!

Kitchenaid Gas free standing range. I always thought Kitchenaid was a dependable brand. I believe this range cost us $1700. I liked that it had convection oven and that the grates on top covered the entire top so no matter what size pan or griddle you used it did not wobble. This range turned out to be the worst range I have ever owned! The repair man knew us by name including our dogs! The other terrible thing about it is we had to order this range and had to pay in advance of receiving it. Purchased at Westar in Tucson Arizona. The range did not come in for 5!!! Months.AND to make matters worse our warranty started from the day we ordered it! Kitchenaid policy! I went on facebook and wished I had done that before the purchase because there were literally hundreds and hundreds of complaints. When I suggested we all get together and start a class action law suit Kitchenaid blocked me from posting on their wall. I will NEVER buy a Kitchenaid again. My advice would be stay away from Kitchenaid. They are not what they used to be. You pay alot of money for nothing!I now research completely before I buy any appliances. I take my time, I ask around. Sometimes the less expensive brands are 100% better. It took so long to get this range that after my complaining weekly (because every week they said it would be in that week) they finally gave me a GE use in the meantime since I had NO range. The GE they loaned me was a $700 range but after finally getting the Kitchenaid I realized the GE ran circles around the KA.

We bought all new KitchenAid appliances for our new home in late 2011. Two years ago I had to replace the refrigerator after losing the compressor. It was going to be almost $900 to replace the compressor or $1300 to buy a new refrigerator, so we bought a new fridge, but NOT a KitchenAid. Also in 2017 two of the five burner knobs seized up and could not be turned on. Another service visit and about $500 later these were fixed. Now this week I’ve had to call for service AGAIN because two other burner knobs have seized up and cannot be turned on. This will cost me another $400-500 again to get it serviced. I’m seriously thinking about replacing it with an electric range. It takes forever for the oven to preheat and also takes forever for water to start boiling. I WILL NEVER BUY ANOTHER KITCHENAID PRODUCT!! They used to be great but nothing but problems now.

Double Oven Glass exploded - I was preheating my oven to make chicken nuggets. I put the chicken into the oven and when the oven reached 235 degrees, the inside glass of the top oven exploded. The inside glass of the oven broke into very tiny pieces and some pieces even managed to escape from the seam that broke during the incident and ended up on my floor. No one was injured, I had called KitchenAid and they told me to schedule an appointment for a technician to come at $129.00 (my expense) and then I will have to pay to the new glass to get installed.

I own 4 KitchenAid appliances, all 7 years old and all have needed repair. The microwave door spring broke, as well as the dishwasher door spring after the warranty. The refrigerator needed the entire electronic board and fan replacement, of course after the warranty. Lastly, the oven. But it was repaired while under warranty. We are 2 adults, no children and live in this home 6 months a year. I asked KitchenAid if there was a recall. The answer was no! So, I am not very happy about KitchenAid appliances and will not recommend or ever purchase Whirlpool products again. Not happy to say the least.

We spent a bunch of money on KitchenAid appliances (refrigerator, stovetop, dishwasher, and double range) when we remodeled our kitchen and, if I could, I would like to go back in time a slap myself in the face for making this decision. KitchenAid appliances are GARBAGE. One side of our fridges french door pops opens then the other side closes. This is a nightmare when you have kids because it basically ensures that your fridge is open ALL OF THE TIME.The dishwasher doesnt work very well. We previously had a Bosche brand dishwasher and I SO wish we stayed brand loyal because that brand was terrific. The KitchenAid dishwasher doesnt completely clean our dishes, it does more of an 80% cleaning making us have to rewash some items after they been through the KitchenAid process. The nobs on the stovetop have broken twice now...I think you get the idea. We bought KA because we thought we were buying a premium brand and nothing could have been further from the truth. We will NEVER buy anything from this brand again and if my ship ever comes in I will happily throw this crap away and buy new appliances immediately.

We bought our oven in 2008 and paid about $1500. Immediately noticed that every time wed cook it would smoke furiously. Called the place we bought it from and were shunted back and forth between sales and repair people. Then we noticed that it was getting dirty - like super filthy with thick residue everywhere that could not be scrubbed, so decided to use the self-clean setting. I left the house and returned an hour later and the entire house was covered in smoke. Dog was literally choking, and cat had holed up in the basement. Had to open every door and window to ventilate. Called the place, we bought it and got the same run-around.Were not a wealthy family so this oven has been our ONLY oven since we purchased it and its a daily battle. The door has fallen off, the board has been compromised, the stove top is awful to clean and cant keep an even temperature. Every time we use the oven we end up having to open the doors and windows. Total nightmare. Surprised no one has sued KitchenAid since its apparent theyre aware of these issues. Read the reviews online and realized that this was a thing with KitchenAid ovens in particular.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

I own an entire set of KitchenAid appliances. I am writing about our range, which I tried to self-clean for the first time on December 23. Dont you know that the oven shut down, and door is locked, and control panel is dead? I contacted KA to see what their remedy was. They are sending out a repairman, but will only cover parts, not labor. I was ticked off. I had a turkey to cook for Christmas and visitors are coming to stay for a week. It’s completely absurd to not have an oven to use. I asked the guy on the phone if there had been other issues reported on the same self-clean issue. He said no. Then he said that he didnt have access to personal records. Which is it? I am totally in for a class action suit as well. I’m waiting for a technician. It’s way to expensive of an appliance to have a repair 3 years later.

I like the dishwasher. Stainless inside - great and stays clean and does not stain. I also like the shade of the white model. Washes consistently well. Nice arrangement of racks and silverware holders. It fairly quiet but not silent for sure. Purchased in about 2002. Only complaint is that the dishwasher sometimes leaks. Had a plumber here a bunch of times and Ive arranged dishes differently a bunch of times and neither the plumber nor I can figure whats causing the leak so I mop up with towels when it happens.

I owned a KitchenAid gas stove (model KGSA906PSS) since 2005. The control board has been replaced twice. The first problem I had I could not turn the stove off. The second problem was I could not turn the stove off, had to use the house circuit breaker. The final problem occurred today, I heard a continuous beeping sound in the kitchen and the stove was burning. The control panel was not on, the stove was extremely hot, smoke filled the kitchen and there was a continuous red glow on the back wall, inside the stove. I turned off the main breaker and call New York Bravest. If we were not home at the time our home would have surely been damaged by fire. I also have a nonworking Kitchen Aid (model KHMS155lSS) that has been serviced three times, no heat. Pay close attention to your appliances by Kitchen Aid. PROTECT YOUR FAMILY.

Brand new oven. Used oven in bake mode twice before. First time using in convection roast, set temp at 350, 45 minutes later heard a pop, went into kitchen, fine glass shards on floor, glass door in oven shattered. Called kitchenaid, they asked questions, said they would transfer me to the safety department, and disconnected me. I re-called, waited another 8 minutes and finally got connected to a person. Asked if anyone was hurt, I stated my dog got cut on his foot, they said they were sorry. They set up a repair appointment for the next week, they said if the repairperson had the glass they would fix it, otherwise they would order the part. I asked why they didnt tell them to bring the part, they said that was up to the repair people. I asked if there was any compensation for the meal in the oven covered in glass, they stated they dont do that. I asked if this was a recurring problem, she never did really answer, except to say that it is glass and glass does break. This issue really should be revealed when purchasing, and the extent of the problem revealed and pursued. If anyone had been in the kitchen at the time, they definitely would have gotten hurt.

KitchenAid® 27-Inch Single Wall Oven, Architect® Series II - I purchased this Oven October 5, 2013. It was installed October 24, 2013. On December 31, 2013 it stopped working. I called for service and they could not get to me until January 6, 2014. The serviceman came out that morning and took a look at the oven and found that the fuse had blown in it. Lucky me they did not have one in stock and they had to order one. The fuse came in on January 8, 2014 and they came out and installed it. I did not use the oven again until January 14, 2014 because of some other issues in my kitchen. January 14, 2014 I turned it on and used it to bake something. It worked fine. I walked away from it after I was done baking and came back about 45 minutes later and it had died again. It will not come back on. My guess is that it is the fuse again. I would not recommend this oven to anyone!!!!! At this rate I will have a serviceman at my house every week to repair this oven. I called a supervisor at Kitchen Aid January 16, 2014 and they want me to keep the oven and they want to extend the warranty. This will happen when some place freezes over!!!!

We purchased a KitchenAid double oven with the construction of our new home. Commencing with the installation there was nothing but malfunctions with the oven. The fan was bad; control board went bad and most importantly (and never satisfactorily resolved) the oven consistently failed to preheat at the correct temperature or to cook evenly. The oven consistently overheats between 40-50 degrees. Several holidays were less than satisfactory due to the condition in which the food was cooked. The oven was serviced several times over one year and problems were never resolved. Before warranty ended, demanded oven be replaced because lemon and was refused. Told the uneven temperatures and cooking was the way it was suppose to function. Not if you want to follow a recipe, it isnt!!!

Oven door shattered while in self-cleaning cycle. My hardwood floor is now burned where the glass fell on the floor. They are coming to fix the oven but now after reading many complaints about this oven, I am not sure fixing it is really an option. KitchenAid should recall these ovens and refund everyones money!

Purchased a Kitchenaid range in May, a couple of weeks later it started to chipping where you put in the racks. Ive complained about it and they its cosmetic! My last range was a kitchenaid and had it 18 years and not one issue. It shouldnt matter if its cosmetic or not, its new! No one seems to care about the customer anymore and because most appliances are made by only a couple of manufacturers we dont have a choice. Has anyone else experienced this issue?

I was using my Kitchenaid double oven self cleaning option for the first time. After setting it for the 4 hour cleaning about two hours into the process, I heard a large bang and then saw chunks of glass all over my kitchen! Luckily no one was in the room at the time. My main concern was how to shut the unit down. Do I call Kitchen Aid or the Fire Department?Their customer service line was of no use. The first call was disconnected. The second call told me to trip the circuit breaker. Good call. But needed the exact serial number but I couldnt provide that because of the safety issue. When I am able to open the door I will see if there is a recall or safety issue. Glass is everywhere. Im so glad no one was in the kitchen at the time it blew!

Kitchen Aid used to be the best out there. Now they are worse than GE. Since buying my Kitchen Aid appliances in 2014 I have had nothing but problems with each piece. My compressor has gone out of my refrigerator twice, The dishwasher top racks just disintegrated, the microwave plate cracked within a week and now my oven wont work. When I go to preheat it, the message reads That function is not available. I am replacing every piece after the first of the year and I will never buy kitchen aid again. Company could care less and when you call to ask what could be wrong they want to get a credit card so you can be charged for their help. Very embarrassed I even have Kitchen Aid in my home. Not respectable, well built appliances anymore.

I am extremely dissatisfied and could kick myself for purchasing KitchenAid appliances. We bought a suite of six KitchenAid appliances for our newly remodeled kitchen six months ago. We installed them four months ago. Last night, I turned on the self-cleaning cycle for the very first time and woke to a kitchen full of tiny pieces of glass. A repairman will come in five days. If this is anything like the experience we had with the new dishwasher.We installed the dishwasher and I ran a load of dishes. All of a sudden, I noticed water gushing (damaged new hardwood floor), faulty part. It was three weeks before it was fixed. I ran two loads of dishes and the door latch stuck. A repairman came out two weeks later and used a tool to pick out the latch. He told my husband to pick out the latch if it did it again. I did not feel so good about that. One load and the same thing happened again. We called for repair, and it is two weeks before they can come out. We didnt hear from them in two weeks, so my husband called the service department and then the salesman. The third week, the part came in and they said the part was faulty. Now we have to wait for another two weeks before they come out and replace the faulty part. The dishwasher is working now and the oven glass exploded during the cleaning cycle. I feel like I lit a match to $10,300. I have read the comments listed and feel this exploding glass is an extreme safety issue. And to think I was so proud of my Kitchen Aid appliances. Why does this company not care about their reputation and customer satisfaction? What a headache and heartache. I wish I could turn back the clock and that money would have gone to another manufacturer that stands behind their product and cares about customer satisfaction.

The oven pan is cheaply made. Horrible surface. Not easy to clean. Circular with 1 lip is fine. Wire thing fits inside fine. The pan itself is tarnished and may rust out over time. Should be able to make cookies on it but it is in too poor a shape.

I purchased the KitchenAid Gas/Convection Range with AquaLift Self-Cleaning Technology. To put it simply - it does not work. It requires you to pour 1 3/4 filtered water on to the bottom of the range after you remove all racks. Click clean button and poof, in 40 minutes your oven is clean...NOT! I am not a cook. I purchased this oven almost 2 years ago. Ive used it less than 10 times. Mostly for holiday dinners. It just is not that dirty. Tried the self-cleaning feature twice. No difference. It just does not work. I am currently also questioning whether the oven is really working well at all. It takes forever to preheat and lately, more time than usual to cook food. I called customer service as I purchased an extended warranty. They wont come out until I troubleshoot all issues. Their recommendation was to unplug the oven and wait 30 minutes before plugging it back in - to reset the oven. Try cooking something and see if that solves the problem. Havent done that yet at the time of this review, however, I think this is an oven I would avoid purchasing. I know Im going to have to end up scrubbing the inside myself and be forced to use the recommended cleaners and tools or risk forfeiting the warranty. It is a great looking oven. It was recommended to me when I was looking to purchase all new kitchen appliances after a total kitchen reno. I just have a bad feeling about this appliance. Cant imagine what others with families and those that use this oven often are going through regarding the ability to clean it. This AquaLift, low-heat technology DOES NOT WORK.

I have a Superba Gas range. Im not sure how old it is since it came with the house. But we have spent hundreds of dollars in repairs. It started with the self clean option. It didnt blow out our panel, but warped, or melted some of the frame, and other moving parts. We have never been able to keep our oven door shut properly ever since. After calling the repair guy, he says the oven door hinges needed replacing. Expensive, but okay we did it. About 6 months later, the same thing happened. We needed to use a step ladder pushed against the door to keep it shut while cooking. About 2 months after that, the panel blew. Another expensive repair. One year later, our broiler no longer works, the door, is literally falling apart, and although the rest of it works, there are no lights on our panel, timer doesnt work, clock is off, cant even see what the temp is.At this point we are just letting it die instead of fixing it. Especially when the repair guy (after 3 visits about the ajar door) said he just doesnt know what else to do. After reading several forums, I have to say that the self clean function is the worst enemy of any oven, and it should be removed. Hide all the elements to make it easy to clean with soap and water, and thats good for me. There is no point in having the technology, if they cant see how it negatively affects and breaks the rest of the oven.

I have 10+ yr old KitchenAid Superba double ovens. I was baking cookies at 350 degrees in top oven. I took one tray out after 7 minutes and cookies on top were burnt. Door locked itself before I was able to move other cookie trays around. Smoke in oven and perhaps oven fan not working. We turned the wall breaker on and off several times to restart the electronics, which seemed to indicate fan was working when electricity was on. After an hour of oven smoking, refusing to open and oven message of too hot, flames were seen through the door, like a smoldering fireplace. I ended up calling 911 for oven fire. After trying to open the door and let smoke out, the appliance cooled down apparently while firemen were in the kitchen so that the flames dissipated and door would open. Apparently, the flames were from the cookies igniting.

We remodeled our kitchen in July of 2006. We installed all new KitchenAid appliances. The slide-in gas range/oven (model # KGSA906PSS01) is a terrible product. I had 2 service calls on the oven in the first few years. Once the 5 year warranty had expired the motherboard had to be replaced, followed by the gas valve, the sparker module and the gas range circuits. Buying a new oven now seems like a smarter move. The customer service was unsympathetic and didnt even try to stand by their product.

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

Agree with the person commenting about the fan. This is the loudest, most irritating fan I have ever come across in an oven. I thought it was defective, it is so loud and constantly comes off and on. Called service. There is apparently nothing wrong with it.

Our 3 year old, $3100.00 refrigerator is leaking water from the bottom. When checking it further, I found a layer of ice that had formed under the freezer drawer. I removed it once last week and rearranged the frozen food to ensure adequate circulation of air around the entire freezer drawer. Well, this morning, once again, the water is on the floor and ice under the drawer. WHAT COULD BE CAUSING THIS PROBLEM? All kitchen appliances are KitchenAid and this is the only one with problems, so far.

I own a KitchenAid refrigerator, range, over the range microwave and dishwasher. Overall I am not dissatisfied with these machines. They have electronic controls and I have become accustom to phantom beeps from these machines. What I hate is this microwave. I put something in there to warm it up. Once the cycle is over this microwave sounds an annoying tone that never stops until the door is opened. You turn off the tone though the programming but the change is only good until my homes power cycles off and on. Thank you power company. Even the seat belt alarm in my car shuts up after a brief time. I can fall asleep after I put a bag of popcorn in this microwave and it sounds off all night! Please!

We just completed installing a new kitchen, with all new appliances, cabinets, wiring, etc. as of December 2011. On February 4, 2012 while cooking a single potato, we looked at the KitchenAid microwave (Model KHMS2040WBL-1 Serial #TR 1 25 10840) only to discover that it was filled with flames. We pushed the stop button and the flames went out. The instructions screen continued to flash sensing, sensing until I unplugged the device from the outlet. Upon cleaning the microwave oven, we found that the potato was reduced to a small pile of glowing black carbon, the glass turntable was blackened and cracked, the plastic spindle upon which the turntable sits was about 50% burned away, and the paint under where the potato had been sitting was burned down to the raw metal.Reading the instruction booklet, I found that the device is supposed to sense when the food being cooked is giving off steam, and then shut itself off when no further steam is sensed. Obviously, this function failed.I called the KitchenAid customer service line (1800-422-1230) only to be transferred to the Safety Department at Whirlpool, the corporate owners of KitchenAid. After explaining my experience, the representative Timika ** offered to send a repair service to my house. A repair person from A&E came, agreed that there had been a fire and told us not to use the appliance again, because of consumer neglect. What the neglect is a mystery to me. In summary, Whirlpool has refused to cover the damage to the appliance even though it was manufactured in June 2011 and was still under the original warranty. I have filed a complaint with the Federal Consumer Protection Agency and the New York State Attorney Generals Office of Consumer Fraud.I am completely dissatisfied and angry with the Whirlpool response. They seem to want to avoid responsibility for (and resulting recall) a failure of the electronics board in this appliance. I have found the website ** which describes a class action suit over fires in KitchenAid dishwashers, also apparently due to failures in the electronics panel of those appliances.

Installed this oven last month. Have used 4 times. First time for a Pyrex oven dish. Bottom oven set on 350 for baking brownies. Sitting in den and my husband and I hear a noise like metal racks falling. We go into kitchen and Pyrex baking dish has shattered inside oven. What a mess. I now read all the problems with Kitchen Aid ovens and Im scared of this oven. Loved the blue enamel interior, but now Im scared of this appliance. We will see. Thanksgiving on the horizon and a large meal to be cooked!

Do not buy KitchenAid gas range unless you are ok with cleaning the oven yourself using harsh chemicals. The Aqualift technology does not work one bit and this will deter me from ever buying another KitchenAid gas range again. The fact that KitchenAid has had this issue for so long and continues to sell these products like this will deter me from ever buying another KitchenAid product.

Kitchen remodeled in spring 2005 and thought I was buying quality products, KitchenAid. The refrigerator when delivered appeared to work correctly but in fact was not. There was no Freon in the unit so several hundred dollars worth of food was spoiled and KItchenAid denied any responsibility. The appliance company I bought the appliances from replaced with a new unit.The KitchenAid microwave came with a broken plastic handle. KitchenAid refused any responsibility so I have been using it as it with tape holding the handle in place. The KitchenAid range I purchased had a problem with the control panel. I could start the oven, but could not turn it off with the off button. I had to replace the control panel, at a cost of almost $300.00. The last issue is the dishwasher, which went on fire on 14 Dec. 2011. I am still trying to deal with KitchenAid (Whirlpool) on this issue and am thoroughly disgusted by the company’s attitude as well as the personnel who manage these types of complaints for them.I will never purchase a KitchenAid appliance ever again and will spread the word among my family and friends about the lack of conscience this company has in selling inferior products.

After purchasing and installing a new Kitchenaid Architect Series II convection wall oven (KEBS109SS), the noise from the convection fan was overwhelming. I removed the oven from the wall and opened the rear panel when I noticed that the fan motor was loose. Further investigation helped me determine that the mounting screws were accessible from the inside of the oven by removing the panel covering the fan. Once I tightened the mounting screws, the sound from the convection fan is almost unnoticeable. I can understand the complaints made from other Kitchenaid owners concerning the irritating fan noise. Hopefully, this simple repair will eliminate their problem so they too can enjoy their ovens too.

On February 5, 2014, had all of my appliances delivered, and the Refrigerator French door 29 cu ft, never was good from day one. On the day of when it was delivered, the delivery guy, called someone to tell them about the light being white and not blue light on the outside water dispenser. They told me that I should call service about that. Then few days later was getting moisture build up in the whole left side of the refrigerator, where had to wipe it with a towel many times. My old appliances were trouble free, only wanted stainless steel, and matching to my new kitchen appliances I bought from KitchenAid refrigerator, and Whirlpool dishwasher, microwave and stove which are all from the same manufacturer. Blue light is all other appliances, had the service man and told me that tell cant do anything about this. Besides the other problem whereas moisture in whole left side of the French door, ice gets watery where it throw out the ice cubes all stick together, water and ice dispenser on the door does not work too... This is brand new refrigerator and not what I ordered? Told the salesman at HHGREGG that wanted to match all of my appliances..

I bought the fridge last November (2013) and the freezer has quit working. I am so sick of the quality of American products! I also purchased a KitchenAid dishwasher and the pump went out on it within the first 6 months. I am single and run it MAYBE once a week. When it came time to purchase a gas range I decided to ditch the so called American made KitchenAid brand and go with the Bertazzoni (Italian manufacturer, family business-6 generations strong). NO WAY was I going to purchase yet another KitchenAid that would need repair within the first year. In hindsight I wish I would have purchased a Bosch dishwasher and did more research on refrigerators. I would NOT recommend ANY Kitchen Aid product!!!!!!!!

Purchased over stove microwave 3-4yrs ago. KHMC1857BSSO. The microwave was rarely used and there is a crack in the plastic seal around the door, KitchenAid refused to fix it even though I have warranty. Now the door wobbles and gets jammed. Still under warranty, called customer service and they will not fix - calling it cosmetic. Do NOT purchase their extended warranty, its a ripoff. Extremely dissatisfied with KitchenAid and their customer service.

Moved into a townhome. Excited to return to KitchenAid products including the gas range. It took 40 minutes on all burners to boil a single pot of water. I had a technician come out. He pointed out the grates sit too high. He suggested replacing the safety valve. Total cost was $300. It did not make a change. I called a distributor. He reported I cannot replace the grates and it is a faulty design of KitchenAid. If anyone can help I would appreciate it. Model number is KGSS907SSS00. It is a 2006 product. I am worried regarding the self clean over after reviewing your website.

It seems that the designers of Kitchen Aid ovens and refrigerators have a disconnect with the manufacturers.. They look like well made products. They behave like cheap imitations. I am not pleased.

We have had this range for 6 years. If you check the service calls, 3 have been for the oven not reaching maximum temperature. Each service call is close to or more than $200.00. The temperature works for a while and then returns to 259 degrees. Never been fixed properly. Now we have an error F2E1, service call $125.00. The repairman said we have an error F2E1 and we would have to order a new keyboard. Really $125.00 to tell us what we already knew. Now, to make matters worse he said this part, estimated cost $500.00, may not correct the problem and further work/parts would be needed and he wouldnt know until he tried the new part. The most frustrating part is he said the keyboard part could not be returned if further work was necessary thus increasing the price and that couldnt be determined until he started the work! So, we have decided to buy a new gas range and a new fridge and obviously neither one will be a KitchenAid.

Great looking 30 inch range with double oven and four burners and center hot plate. Bottom oven a little too low, tough bending over to pull up a 22 lb. turkey. Other than that its a beautiful thing.

It looks great in the wall, but I HATE this oven & wish I could replace!! It blows a very loud fan any time it is on - and it takes FOREVER to preheat! I mean 30-45 minutes to reach 350. And then blows an hour after you turn it off. No way to shut it off. After reading reviews of shattering glass, I am scared to death to try the self-clean feature! How do they get away with selling us these problem appliances?!

KitchenAid appliance problems - After less than 7 years, my 48 built-in refrigerator ($5,000) ice maker had to be replaced costing $400. A few months later, I had to replace a $500 microwave and now my oven wont heat. I called KitchenAid and they simply said it was out of warranty. I spent more money on high end appliances and regret buying KitchenAid. My parents threw out a working 25 years old microwave and their refrigerator and oven were 40 years old when replaced.

We have had our KitchenAid KGRS505X oven for less than 3 years and it has broken down twice. First time only after a month which was under warranty. The 2nd was a couple weeks shy of three years. It is costing us $300 for a one year service warranty so we can get it repaired. Reasonable expectation for an oven of this cost would be 10 years of trouble-free service. So, at this rate I will have purchased this appliance twice in the expected 15 years of service. I cant tell you how much I regret buying this piece of garbage.

Ok, here we go! I am writing this review in the midst of having to repair an only 2-year old KitchenAid KRFF507ESS01 refrigerator. I wish I had seen these consumer report reviews prior to purchase!! Please take my review seriously so that I can prevent someone else from making the same mistake!! The major issues started about 3 months ago!! First, we noticed a noise (maybe fan) coming from back of fridge... louder at some times than others. I also didn’t realize at time that water leaking from ice dispenser when in use had preceded the noise! I just previously ‘chalked’ that issue up because it didn’t occur all the time! After about a couple of weeks of the noise getting louder and softer, it went away! The bigger issue a couple of weeks later became that the fridge was not cooling properly... Supposed to be 37* in fridge. And at this point the ice maker was not working well; making a handful of ice cubes that were not fully formed! My husband and I ran through the manuals extensive list of troubleshooting advice but could not find the issue! We cleaned the front vent from dust thinking this may be the cause... This seemed to resolved issue or so we thought!! 2 days later the fridge and ice maker were malfunctioning again with same issues except the noise!! I also purchased a thermometer for fridge and freezer to see what internal temps were... 50* in fridge and 30* in freezer! I purchased these because there is no other way that fridge indicates internal temps??? Only set temperature is accessible from LCD panel!I called a repairman who walked in and immediately knowing the (common) issue from a bottom freezer fridge, pulled out the deli drawer which revealed ice formed completely covering condenser cover. He proceeded to tell me these are the worst refrigerators (bottom freezer) and also that they are not built to last more than a year before needing repairs! He said he recommends anybody purchasing one to get the extended warranty because the manufacturer warranty is EXTREMELY limited beyond 1 year as stated in manual. He then ordered a fan, wire and harness and cover (I imagine because he may break existing cover removing it). Boom! $169. For service call. He wasn’t sure what parts will cost yet because his iPad was not working and had to place order on phone through his employer.He then gave me instruction to empty fridge and freezer and leave doors open to defrost ice for 2 days! Thanks KitchenAid once again!! I had to throw out over $500 worth of food from fridge and freezer!! He then said that it will get down to proper temps and that I could use again but that buildup of ice will start again but hopefully be resolved with replacement parts. Hopefully doesn’t sound promising!!Unfortunately, I didn’t purchase an extended warranty but that isn’t the point I’m trying to make! The fact of the matter is that KitchenAid builds a crappy fridge!! Unfortunately, I purchased matching dishwasher and wall oven/microwave combo at same time so now I’m just waiting for issues with these (As a side note, the handle on freezer drawer loosens all the time for which I have to tighten with allen wrench every few days!)!! Well that’s my story as I wait for replacement parts and looking forward to that bill! Sincerely FRUSTRATED KitchenAid customer!

I remodeled my kitchen, and purchased the Kitchen Aid Duel Fuel Range in March 2014. I used the oven for the first time to bake chicken on June 9, 2014, and the INSIDE GLASS TO OVEN DOOR SHATTERED!!! I called KitchenAid, they will pay to replace oven glass with same type of glass. Does this make sense?! I questioned it, and they said to speak to the repair company.

My Kitchen Aid double oven which is still under warranty was not heating up properly and when it did heat many, many items came out burned. I checked the temperature with an oven thermometer and the temperature was way off when the beep sounded that the desired temperature had been reached. It took about 20 minutes longer to reach the correct temperature (35-40 minutes in all).It is loud both pre-heating, cooking and cooling. I sent my complaints to Kitchen Aid. A repairman came out and told me the beep really doesnt indicate the temperature had been reached. Must heat another 20 minutes at least and put bread in the oven and see which pieces come out burned to identify the hot spots. Dont want hot spots? Use the convection feature and bake at a lower temperature. It rattles and whirrs and makes a deep throbbing noise. Apparently this is all normal!Called Kitchen Aid, said nothing had changed. Talked with a rep, then her supervisor. She kept with the party line and repeated what the repairman had said but added, If you open the door, heat will escape. I hope she didnt say this with a straight face!! To top it off, this is only 1 authorized repairman in our area. Guess who?? NOT OKAY!!!!!

Bought a new side by side with ice maker from Sears in Feb 2012. By July noticed my floor was swollen and wet. Called the tech out. It had a crack in the water valve so it had a slow leak for months. The tech said he never sees these crack. Told me to call Whirlpool. Did, they told me to call Sedgewick which handles the insurance claims. Then Sedgewick told me they couldnt do anything because I didnt have the broke part. How is the average consumer suppose to know to keep it? The tech took it with him. How nice for them. Sedgewick told me to call Whirlpool back. Did, no answer. Had to leave message. Did that twice. Then I went to Sears, said they would look into it. Havent heard a peep. Needless to say have to turn it into my insurance for the 6000.00 damage to the floor you can see, doesnt include the sub floor that might be damaged or the mold that might be under there. This has been a ongoing thing for over a year. Never again will I buy anything Whirlpool or Sears. Customer service is awful. Now 2 of the knobs on the stove I bought at the same time will not turn. No quality built into these products!!

Bought a KA double convection oven. It works well enough but the problem is that enamel and metal on the upper oven floor melted forming small holes. I contacted KAs parent company and was advised that the oven liner was not a replaceable part. Heres the response. Thank you for visiting the KitchenAid website. We appreciate hearing from you. We apologize for the problem you are experiencing with the interior of your KitchenAid oven. The oven liner is not a serviceable part and is not available. The only resolution for the problem you are experiencing is replacement of the oven.You are a valued KitchenAid customer and we appreciate the opportunity to address your inquiry. We invite you to contact KitchenAid again either by calling (800) 422-1230 between 8:00 AM to 8:00 PM EST weekdays or by emailing whenever the need arises. When calling please press the available option or stay on the line to reach a representative.I.e. Buy another $5000 dud? Not likely. Meanwhile I am concerned about using the oven in case a spill allows grease to migrate into the cavity between the upper and lower ovens. I imagine that this would be a fire hazard. I will never buy anything from Whirlpool again and advise others likewise. Their brands are WHIRLPOOL. Every day, care™ KITCHENAID. MAYTAG. INDESIT. CONSUL. BRASTEMP. AMANA. JENN-AIR.

We purchased a KitchenAid range/oven, model # KGRS505XSS approximately 3 years ago. This is a gas unit, running on propane. Since we dont have supplied gas, in conjunction with the purchase, we had installed a propane tank, and supply line. Total cost, just over $3,000. Since purchase, we have had service for breakdowns 3 times, and I am currently taking time off from work for the fourth breakdown. The machine is out of warranty. My wife is meticulous with her equipment, and we purchased this based on other KitchenAid appliances purchased (albeit many years ago). UNEQUIVOCALLY, THIS IS THE WORST APPLIANCE PURCHASE I HAVE EVER MADE! We have repeatedly contacted the manufacturer to address the issues. The local appliance dealer, KLECKNER APPLIANCES, has REFUSED to help other than sending a paid tech. to address each breakdown. They refer us to the manufacturer. In my latest contact with them, they offered a PAID WARRANTY, TO THE TUNE OF $350. All aspects of this experience have been horrible. We host a number of family functions, and my wife is petrified that this appliance will break down Thanksgiving morning! From the appliance dealer to the customer service people at KitchenAid, not one individual has agreed that the breakdowns (complete, loss of use of one or more burner, now oven non working) that this should not happen, nor has anyone offered to address the situation, other than to send the tech. for what will probably not be less than $200. NOT CONSIDERING MY COST OF TIME...I STRONGLY URGE THOSE CONSIDERING THIS, OR EVEN OTHER KITCHENAID MODELS, TO LOOK ELSEWHERE. Had I known any of this would have occurred, I would simply have bought the Wolf or Jenn Air we considered. Absolute junk!!

Just remodeled our kitchen and chose a KitchenAid group of stainless steel built--in appliances. The microwave can also be a convection oven and is wide, tall and very user friendly. Installed above the oven, it is attractive and efficient and we are totally pleased with our appliance choices.

Purchases and installed 2/2015. Been using the top oven. Went to use the bottom one Christmas day, it kept blowing the fuse. Cant understand what is going on. I have read reviews of the oven shutting down when cleaning both but not using. If this is the case, why isnt there a recall on these ovens? Spending over 2600 on oven, you expect it to work and the problems getting solved but its not. Unfortunately Kitchenaid was closed but I plan on getting this problem solved or they can pick it up and dump it. Hum. American made. Theyre not being tested before selling them. Sorry I am not a big fan of Kitchenaid. At this time wish I had my Jenn-Air back. Old faithful never let me down. Merry Christmas Kitchenaid. Hope your ovens work today.

I have a KitchenAid Refrigerator and Microwave Oven Combo which are 8 years old. The refrigerator went out on 11/26. My warranty was out so they sold me a 1-year extended for $429.00. A&E came out on December 3 to fix the refrigerator. The repair guy said it was the circuit board and would order it. He said it would take 1 week to get the part. The part never showed up and A&E called to find out if I received the part. The repair guy told me to move the fan to keep the refrigerator cool. He told me the part is back ordered until January 19. Now I am out of a refrigerator and freezer. I lost over $400 in food. I called KitchenAid back to get a tracking number for the part. They told me the part is due in on December 19th so I booked another appointment. After 15 calls to A&E and KitchenAid, I found out the part is now discontinued! And the reason is that KitchenAid stopped making it. But the system had a glitch and no one knew it was not coming in. Four weeks and still there is no working refrigerator. A&E came out to pull the circuit board to have it rebuilt. Another week before its fixed or is it? I called to get some sort of compensation and answers but again no one knows what is going on. I got mixed answers to my questions. I will never buy another KitchenAid appliance! Then the spring on my microwave/oven went out. They sold me another warranty for $350.

I have a french door refrigerator (Model KBFS22ECMS00 purchase date 1/27/15) and gas range (Model KGRS202BSS-1 purchase date 1/19/15) that have issues. I called 2 weeks before Thanksgiving about the freezer not maintaining temperature (set at -6 degrees, maintaining 6-15 degrees) at time of call. Several days BEFORE Thanksgiving, the refrigerator started doing the same thing (set as low as possible, maintaining 45+ degrees). On the day of Thanksgiving, my oven refused to maintain set temperature. It would get to temperature then the igniter failed to ignite the gas and maintain the set temperature. No smell of gas in the house.November 30 when service techs arrived, it was discovered my condenser leaked all the oil out and the compressor had locked up. They had to order parts. Had a service date of 12/16 to repair the refrigerator and troubleshoot the issue with the oven. Was called the day before by Video Tech Services (the servicing company) to cancel my service appointment because one of the refrigerator parts was on backorder. Called KitchenAid/Whirlpool early last week and lo and behold, THEY had the part that was on backorder so I have no idea where the service company is getting their parts from. Parts were sent to the service company 2 day shipping so they SHOULD have received it last Friday (12/18)... At the latest.I called KitchenAid/Whirlpool again on the Tuesday (12/22) since I had not received a scheduling call from the service company. Interestingly enough, the servicing company received the backordered part on SATURDAY (12/19) but had since FAILED to call for a service appointment. Now mind you, this is going into a SECOND MAJOR HOLIDAY without appliances. The service company finally called 30-45 minutes AFTER my call to the manufacturer. I am now scheduled for a repair on January 15 because I refused to take another day off from work (11/30) to accommodate them. I had taken the day off on 12/16 as well. Both appliances 10 months old (actually the refrigerator was 9 months old (delivery date of 2/22)) before failing and 60+ days before repair? Through two MAJOR holidays???

In the Spring of 2006, I purchased 4 new KitchenAid appliances for my new gourmet kitchen. Within a month, the control panel of the slide-in oven had to be replaced. The oven stopped working a month ago. The dishwasher has been performing worse and worse every week for a year.I am tired of rewashing by hand all my gritty dishes and glasses. We rinse dishes before we put them into the machine and they come out dirtier than when they went in! Today I will spend the day taking it apart in the hope of cleaning out the guts and getting it to work. Never had to do this to any other dishwasher before.The Magnatron in the microwave had to be replaced one year ago ($125) out of pocket. Two months ago a chip in the control panel had to be replaced ($150), I should have listened to my girlfriend who said throw it out and buy a different brand. My french-door Kitchen Aid fridge has half a dozen broken plastic parts. I have never seen anything so flimsy. I have no kids man-handling my appliances, they are just poorly made.Thirty years ago I got a top quality Kitchen Aid mixer, it still works like new. That is what led me to buy Kitchen Aid everything when I did my upgrade in 2006. I had forgotten that the mixer was really made by Hobart (a really good company) What happened to Kitchen Aid? When did they start making the worst quality appliances? Or was it always this way with them?

I had a new kitchen put into my 80-year-old house by a reputable, long-established DC firm. The kitchen itself is a delight, and I couldnt be more pleased. Because of the somewhat unusual footprint of the space, we were limited in our refrigerator options. I chose a stainless-steel Fisher-Paykel fridge and I love it; I had my own GE Profile range reinstalled. That left the dishwasher and the microwave. Kitchen Guild (the company that installed my kitchen) said I could get a deal by buying at least two KitchenAid appliances. I had never owned a KitchenAid product, but I thought they had a good reputation. What a mistake!The dishwasher started having problems with the LED display before the end of the first year. Finally, it froze completely, and I have not used it in over two years (the kitchen was installed 6 years ago). The built-in microwave with vent fan also began having problems almost immediately. First, the grid on the top fell off and broke; I called and they sent me a new one. Then, the handle fell off and they would not do anything about it! I super-glued it back on. Then, the replacement grid fell off; I super-glued that back on. Tonight I was preparing dinner and put some veggies in the microwave to heat up. The oven started making very loud, strange noises and then I smelled a strange, electrical smell. Obviously, there is something seriously wrong with the oven, and I cannot use it again. I now think I was offered a good package rate on these appliances because they were clearly lemons! I have never had such a negative consumer experience in my life! And I thought this was supposed to be a premium brand! Has anyone else had a similar experience with KitchenAid products? I paid a pretty penny for them and this is an outrage.