Purchased full compliment of appliances for new home having equipped former home with KitchenAid. Cant express how disgusted I am with current kitchen. Refrigerator doors are uneven despite repair visit to adjust. Oven fan doesnt turn off. Within first year dishwasher delay start function stopped working. Total junk. Purchased cabriolet laundry appliances (KitchenAid is parent company) and tub of drier cracked and had to replace in 13th month. They let me buy a one year extended warranty for $200+. Whoopee.

I purchased a dishwasher from Lowes in 2015. 1st of all Lowes extended warranty runs consecutively with the manufacturers warranty so you really are getting 1 yr less of a warranty than you pay for. I had a service repair man come out and diagnose the problem and said it was $400.00 to repair. I called KitchenAid and they said it should still be under warranty because I had a 1 yr manufacturer warranty and I paid for a 3 yr extended warranty. WRONG!!! I called Lowes and thats when they said the extended warranty starts from day 1 of purchase, running the same time as the manufacturer.So I called KitchenAid back because the dishwasher does have a 2-5 yr manufacturer limited warranty BUT since I did not use one of their two service companies, both I have never heard of, to look at it, they will not cover the part needed and wont accept the other companys diagnosis because they are not an authorized service company with KitchenAid. The 1st customer service agent I had was very helpful, the 2nd call, the agent was not friendly at all. Said the 1st agent should have been more clear and have a good day. I will never buy another KitchenAid product and I definitely will never purchase another warranty for appliances. They are a waste of money.

We purchased a complete line of Kitchenaid appliances back in January 2018. Our Frigidaire refrigerator (purchased in 2004) needed replacing (after 14 years!) and thought it was best to replace our other dependable appliances due to age. Within 1 month a repair person had to come and replace the freezer door due to a crack in delivery. The repair person urged that I buy an extended warranty on my appliances due to their lack of reliability and quality. I wish we had listened (but I believe a company should build and back up their products...Im old school). Now our oven starts when it chooses to. Works one minute. Hour later nothing. Our neighbor has had the same experience with her 3 year old Whirlpool oven (parent company). She was told it (after numerous attempts to repair) that she needed a new circuit board at the cost of $495. Do yourself a favor and DO NOT PURCHASE KITCHENAID OR WHIRLPOOL appliances unless YOU believe an extended warranty covers their lack of quality.

After purchasing a high end dishwasher from KitchenAid, I am so disappointed in this machine. It has leaked water so long and ruined my kitchen floor to the extent it had to be replaced. The racks never stay up on the top shelf and had to be replaced three times. The dishwasher is just two years old and another leak, this time it was the motor/pump assembly to the tune of $210.00. I will never buy this brand again. I called customer service to complain and they wanted to give me a few hundred dollars discount on a new dishwasher, like I can afford another one. At any rate, it would never be this brand again when I do buy. So frustrated and so disappointed in this washer. You think you are paying more and getting a better machine, what a joke that is. Just not happy. Wish I would of read the above reviews before I had bought mine...

When we purchase our home, we inherited a built-in refrigerator, model listed above, and it immediately broke down. We had a home warranty and it was repaired satisfactorily under that warranty without assistance from KitchenAid. It was around a 1K repair. The unit was 6 years old. The next repair was one month out of warranty and we repaired again. This time it was over $600.Now my fridge is dead again. I contacted KitchenAid to request a concession due to the fact that the first repairs were done without their assistance and the fact that this unit cannot seem to operate without major repairs. Mind you, this units replacement cost is over 14K. They denied my request for assistance. We now are facing replacing the entire sealed system and multiple boards, and maybe the evaporator fan motor (that have already been replaced before at our cost). I would not ever consider purchasing another unit from KitchAid due to the longevity and customer satisfaction. At our prior home we had a SubZero built-in that was purchased new in 1987 for 6K and when our home sold 29 years later, it was still working with only minor issues during those 29 years.

KitchenAid dishwasher KUDC10FX - It smells really bad. The repairman said nothing was wrong, but it stinks. I had one for 22 years and never smelled. Help.

We purchased a Kitchenaid dishwasher about 3 years ago. KUDS35FXSSO. This dishwasher had the wheels on the top rack fall apart within the first 2 years. Then just days ago, the main controller just stopped working. It looked like the controls were not getting power. So we called Whirlpool and they sent out a local company to see what was wrong. I had to pay $100 for them to tell me that the controller is known to go out and be defective. Also the internal control box was hanging by the wires, also known issue and has caused fires. I also found out the valve was not working so the top sprayers were not getting water so they were not cleaning the top dishes.The parts for these items are covered from years 2-5, but not labor. Total labor cost for all of this plus the previously mentioned cost is around $300. That is not to mention that a heating error was also found (another known issue) but not covered by the warranty. My question is if all of these are known issues, and have occurred to many people, why are these dishwashers not recalled? Or why hasnt there been a class action lawsuit! I will not have them fix this piece of garbage, just so I can pay again down the road to replace or have it fixed again.

We built a new home and purchased all new appliances, including a very expensive KitchenAid dishwasher. The electronics burn out (and nearly cause a fire) after seven months. Kitchen Aid does not support its own product but relies on unreliable subcontractors. After already waiting for repairs for two weeks, now we are told the parts are not available. Frankly, I do not want a defective dishwasher to be defectively repaired. So far, KitchenAid will not honor our requests for a new dishwasher. This is poor product support and customer service. These are expensive dishwashers that you should avoid.

I have a KitchenAid dishwasher (Model: KUDI01FLBL3). During the cycle, the control panel caught on fire with flames shooting out of the dishwasher and billowing smoke from the front of the unit. Additionally, the springs also broke on the door a few months prior. As a result, we had to endure the smell of a burnt electrical wire inside the house.

We purchased a top of the line dishwasher. The plastic part on the top rack broke and went into the pump causing over $200 in repair. There are hundreds of complaints about this problem but in talking to a KitchenAid rep, there is no recall. A dishwasher this expensive should not have cheap parts!!!! A manager was to call me but of course they have not. We are building a house and all appliances will not be KitchenAid!!!!!

I dont know where to begin. There are SO MANY design flaws on this stove. The stove top burners look fine but you cannot fit more than two pots on it at a time (unless you are using very small pots). The back two burners are so small and inefficient they can really just be used for warming. The broiler consists of a single tube that runs front to back so the middle of whatever is cooking burns while the sides arent browned. The bottom rack of the top oven is so close to the bottom that food scorches on the bottom as well as your hand.I bought this stove 2 yrs ago and had continual problems with fluctuating oven temps (Used a conventional thermometer to check). The thermostat was replaced. A couple of weeks later, the computer board was replaced. Still didnt work. Quoted the lemon law policy and the stove was replaced. The oven then worked although I am stuck with the design flaws. Now the oven temp is becoming erratic again. I did buy the extended warranty but am anticipating an ordeal. P.S. I have never used the cleaning feature because I read consumers reviews.

I bought a KitchenAid dishwasher (Model: KUDS30IXBL) and within a couple of months, I noticed that the side air vent was damaging the wood cabinet and the drawer next to it. I called KitchenAid customer service and was told that there was nothing they could do about it because, according to them, the dishwasher was functioning properly. I called the store where I purchased it from and they sent out a couple of installers who looked at the damage and said,I knew this was going to happen when I saw the side air vent design. They took a couple of pictures of the damage and said that they would let their boss know. I have been waiting for two weeks and no word yet from them.

I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

Purchased a wall oven model KEBS109BSS October 2013. Oven completely shut down during cooking, couldnt turn it on, nothing. Had service tech out September 2016 and paid to have it fixed (out of warranty). Same issue again March 2017. Tech out again, had to pay again to have it fixed. Last Saturday, same issue. Have contacted KitchenAid, they wont do anything to rectify the situation because its 4 years old, not cover issue under warranty. I pushed the issue, talked to a manager. They were rude and wouldnt budge. Had the nerve to tell me that it is man-made and parts do fail. Are you kidding me?! Over $2,000 piece of junk that Ive already put $400 into. NOTE: BEWARE - KITCHENAID APPARENTLY EXPECTS THEIR MAJOR APPLIANCES TO LAST 3-4 YEARS.

I wish I had seen this site before we purchased our KitchenAid Stainless Steel range, Model #YKESS907. One year after buying, we tried the self-cleaning function for the first time. It blew out the thermostat, shut down the front panel, and locked the oven. I had it replaced under warranty and didnt think to try it out again, until one year later. Turned it on and exactly the same thing happened. My retailer picked up the cost of the thermostat but I paid the $175 service call. Once up and running, I turned on the self-cleaning function with the service guy still there. He left and 90 minutes later, it blew again.Sounds like I am ** in regard to Kitchenaid doing anything about it. Anyone know a lawyer who owns one as well? $2300 plus tax for an appliance that doesnt do what it is supposed to do.

l have owned the oven for less than a year and have had the fuse blow twice. The repairman said it is a result of the self cleaning process. He said do not use it. Tried to get an answer from company. No luck. Signed up for extended warranty. They advised me to call another division. They were not willing to help. Their job was to sell extended warranties. I bought the warranty after they tried to sell me a longer term. They seem to have a problem that they do not want to fix. I have purchased many items in the past from them. I am leery of any future purchases.

Kitchenaid Refrigerator KFCS22EVM68 and dishwasher KDTE404DSS0 - We purchased higher end KitchenAid appliances 14 months ago when we remodeled our kitchen. At 12 months, the refrigerator started leaking - we had a cracked drain pan. Then a couple months later the ice maker failed. The warranty had just run out and KitchenAid was good enough to repair that under warranty. Yesterday, 14 months old $975.00 dishwasher would not quit running. We called, were told to turn off / check circuit breaker. We did. That didnt fix it. Now, will not honor warranty (2 months past) and are sending a repairman to fix. There are just two of us and we only run the dishwasher every couple of days. Very disappointing!

KitchenAid Aqualift model KGRS306BSS - This is by FAR the worst oven I have ever had the misfortune of purchasing. Where to begin...? The glass door has condensation build up between the outer and inner panes. The oven heat vents through the FRONT of the oven door right below the gas burner knobs which makes them hot and difficult to use when both oven and burners are in use. The gas cooktop itself has so many indentations that cleaning spills/residue is a multi-towel project by itself not to mention the materials used to make the cooktop hold on to residue like Ive never seen. Theres another oven heat vent at the rear of the cooktop below the control panel for the oven which can heat up the key pad above it. When the oven is in use for prolonged baking (think turkey), the rear right burner gets hot when not in use. If I could shout it from the rooftops I would tell the world not to buy this oven and to forget about KitchenAid all together as an appliance brand.

My mother passed 4 and a half years ago and gave me some money so I decided to invest in a nice gas stove since my daughter went to culinary school. Less than four and a half years one burner went. Locked up. Second burner went. Handle locks up. Third burner went. Handle locks up. This week my oven quit working. It has a small oven on top. Big convection on the bottom. Now the big oven convection oven totally quit working. What a waste of money.

My three year old KitchenAid microwave oven started glitching intermittently but now just wont work. When the door is open the light doesnt come on and when you close the door and enter a setting it says to open the door, when you do that it starts saying to enter the clock time. Kitchenaid doesnt have a service help line, just an appointment scheduling system. Guess Ill have to buy another brand!!!!

Just purchased this dishwasher (KTA 44 dBA) mainly because it matched the refrigerator KRFF707ESS I wanted and am pleased with. However the top tier drawer of dishwasher is pretty much useless. I thought it was for stacking flatware but the prongs are so short, the flatware falls over. Wish I had bought a Miele which is more expensive but definitely superior. So now Im not using the upper tier for flatware. Alternative is this enormous basket which takes up so much space. No one would ever have need for that much basket space... takes up the whole depth of bottom drawer, which by the way, slide out on their own volition often. Dont stay closed unless you forcefully push it into place. Not thrilled with this dishwasher. It is quiet and it does clean. Thats it. Spend the money and get a Miele.

I bought a very expensive Kitchen Aid Stove 5 years ago with an extended warranty for 5 years. The control panel for the oven never worked. It would not turn off. I had to turn off the power to the stove. I called Kitchen Aid/Whirlpool and they were no help and told me it would cost $150 for a local repair man to come to the house.Recently, I woke up to the control unit on fire with billowing smoke coming out of the top. Still Kitchen Aid would do nothing.I am in no position to buy a new stove right now. Clearly Kitchen Aid does not stand behind their product. And they ask you not to write in caps? Why, to hide the anger that we have towards a once superior, now inferior company that sells throw away products? It is an outrage.

Purchased a KitchenAid Dishwasher model #KDFE204EWH2 and after 18 months needed to be repaired at the cost of $311. The Sump & Motor assembly unit needed to be replaced. I purchased a KitchenAid because my last KitchenAid dishwasher lasted for 25 years. Very unhappy with my new dishwasher.

I bought the refrigerator in Sept. 2013. Within 7 days the Ice Maker didnt work. They replaced it right away. Since it was winter I didnt use the ice in the door. The water worked fine. I called in April to have it repaired. After 7 repair appointments, they replaced the ice maker again, the Door was replaced and the flipper door. After all these issues and I had to yell and scream to get them to replace it. I was just told they would call me on Monday to replace it. Since my kitchen cabinets were installed just before the refrigerator I hope it fits.

I bought a brand new KitchenAid dishwasher less than two years ago and have been extremely unhappy with it! Model #KDTE334DSSO. My 17 year old dishwasher cleaned the dishes better than this one. I used to use environmentally friendly dishwasher soap but had to go to a heavy strength brand now. The plates fall down in the dishwasher (I recommend taking plates and trying them before you purchase any dishwasher) and now I have all of these little rust looking spots all over the front - which naturally is not covered under the extended warranty!! Terrible appliance!!!

Purchased KitchenAid refrigerator in Jan. 2013 for 2,500. Fast forward to Feb 2017, freezer defrosts food overnight. Freezer full of food lost. Next fridge no longer cooling. Call local appliance repair company. Comes out same day! Informs me he is unable to repair issue and advises that it is a recall issue and provides me all recall info. Well, calling Whirlpool customer service was the worst customer service I have ever received. After 2 calls and 2 hours later, finally got an appointment booked for a tech to come repair issue, but was told this repair would be at my expense as Whirlpool disputes the fact that this is a recall, even though I had the service point number quoted to me by a qualified repair technician. Regardless refrigerator needed repair. Was told I would receive call from agent evening before appointment date. No call. Appointment window I was given was 9am-5pm, by 2pm not even a phone call yet. Called CS line again and was advised no tech would be coming out to my home. No sympathy at all from any agent I dealt with, in fact, found them all to be extremely rude!! Next available appointment not for one full week. Was told they will not provide any compensation! Worst experience ever. Will NEVER recommend KitchenAid to anyone nor will I ever purchase another KitchenAid appliance in the future. So disappointing.

Just cost me $1,602 in labor charges to fix a six-year-old KitchenAid, side-by-side built in refrigerator. Yep, the top of the line one! The parts were covered under the warranty because the appliance had a Freon leak, which caused damage to the compressor, evaporator coil,and heat exchanger. Now I ask you, if a company recognizes that their appliance should not break down in this way in only six years, as evidenced by their willingness to hand over the parts free of charge, shouldnt they pay for the labor as well?! Oh, and to get the parts for free, you can only use one of their authorized service people, who of course can and do charge whatever they want. This company should not even bother having a customer service dept. They do nothing except repeat their hard line and refer you back to the legalize of their warranty. Never would I buy a KitchenAid appliance again.

We purchased new Kitchen Aid Appliances for a total kitchen remodel 3 1/2 years ago. We also purchased the extended warranty from the people who sold us the fridge (Kitchen Aid Counter Depth Refrigerator with French Doors), range, and dishwasher. Both the range and the fridge have had problems within 2-3 years of use. The range had warranty (from the extended warranty coverage) repairs 3 separate times! Now, the fridges water valve stuck open and flooded the kitchen floor which is 3/4 inch tongue and groove maple hardwood. The extended warranty people (Repair Master) will only cover fridge repairs. (They deny they will cover any collateral damage.) We still have another year and a few months on the fridges extended warranty which would take it to the appliance being 5 years old. The extended warranty people said we have to go to Kitchen Aid for help with the floor damage. Just got off the phone with Kitchen Aid and they denied any obligation since their 1-year warranty was up. So, with what could be several thousand dollars of damage to the kitchen floor, we are forced to place a claim with our homeowners insurance! We have never paid more for appliances in our lifetimes (married 35 years) than we did for what was supposed to the top end appliances such as Kitchen Aid. And then, once Kitchen Aid has your money and a year out of you - you are on your own! We will never purchase Kitchen Aid again. They are simply not Worth IT! And the extended warranties are baloney too! You might as well save your money. Its too bad that big companies dont care about the little guy anymore! Think long and hard before you buy Kitchen Aid!

Ice maker broke after 1 year. Tray leaked and damaged our floor. Problems started the first week! Paid more for repairs than we did for the refrigerator.

I bought this KitchenAid Refrigerator in February 2017 for almost 8000 dollars. I had my first problem in April. My food was freezing in my refrigerator. When the Technician came he said that the temperature board has a defect and needs to be changed. The same problem occurred in August and after having the Technician come to my house 6 times and changed couple things I called customer service to find a solution. They said that they will send another technician for a second opinion and that he needs to call their tech line and document the problem and they will replace my refrigerator after that. When the technician came and called and told them about the food in my freezer that is showing ice flakes because of the change of temperature they told him that this was normal and I need to vacuum my food and because the reading of the temperature was zero in the freezer and 37 in my fridge everything is running normal.When I called customer service again they said that they are not technicians. They need to send another one over and when I asked what is next step they said they cant give me an answer. The temperature change on its own. Sometimes it goes to -18 in my freezer sometimes to 32 in my fridge and sometimes 55 and for them everything is running normal. I cant put any food in my fridge and I am stuck with this defected fridge because they refuse to replace it even if it is a 6 months old one. Please let me know what kind of company is this and what kind of product are they selling. Does anybody know of any way I can get this refrigerator replaced?

I wish you could give negative stars for their crappy product. We purchased a kitchenaid built-in refrigerator. After only 2 months of operation the refrigerator quit cooling. Both freezer and refrigerator stopped working. We lost all our freezer food and we were forced to rent another refrigerator while waiting for an appointment to have the refrigerator repaired. The refrigerator is still under the warranty period. We have had the assigned repair company come out three times. They have replaced the control module voltage inverter. The refrigerator is still not working and now the repair person has stated he is not sure and will start replacing more parts. KitchenAid has stated that they will NOT do anything but allow this technician to replace part by part. This is a $10K refrigerator and they have little regard to helping resolve the issue. Stay away from KitchenAid.

We bought this refrigerator from our builder, Pulte Homes in 08/2017. It is model number KRFC604FSS00. Do not buy this or any other Kitchen Aid product. Every single person in our development is having the same problems with their ice makers. Kitchen Aid is owned by Whirlpool. They put you on hold for 45 minutes before they pick up the phone to schedule a warranty person to come out. The service company that they used had to ask me how to turn the ice maker on and off. They are completely inept, its been over a month with a broken product and Whirlpool could care less. So if you want to do yourself a favor, buy a GE... they are a superior product and not absolute crap like Kitchen Aid.

DO NOT BUY KITCHENAID PRODUCTS. They look nice in the store, but are actually poorly built and worse, performance is awful. I have dishwasher, stove, and refrigerator and all 3 have deteriorated in quality after just a year of use. Their customer service is the absolute worst. Ive seen other comments on this site and they are accurate. Customer service will not help in any way. Their only answer is Im sorry. Our refrigerator has a documented design flaw and they refuse to replace it. Their solution is to have someone come to our house and completely strip the inside out so we are left with a metal box. Then, the person is going to build one out of all new parts. I will have a frankenstein that will not be inspected by anyone, no quality control, and no idea if its being done properly. The model is KFIS29BBMS00 -- but dont worry, because of the known design flaw they dont make it anymore. Kitchenaid is horrible and their customer service is worse. Buy ANYTHING else.

What a piece of junk! When did KitchenAid allow their products to become inferior to the point of totally frustrating the consumer. KitchenAid used to be a quality product. Ive only had this for 3 years - in the first year the plastic clips broke on the back of the thing and I had to contact a supervisor to get them in time for the holiday. Basically the top rack is worthless - totally and completely worthless. All the plastic pieces snap off and break - clips, rollers, etc. When you try to adjust them to get the rack to go back in so you can close the door the plastic things break. I ordered extra plastic clips when I got them the first time and those have broken. By the second year the bottom rack was falling apart and would not roll back in. The wheels are broken. Furthermore, the electronics is crap. I will use a setting and come back 3 or 4 hours later and it is still running - or trying to run. Half the time the dishes dont even get clean. Im so angry. Im a single parent and spent my tax refund check getting this and it works worse than the 10 year old thing that I had before this junk. At least the 10 year old dishwasher didnt have plastic pieces breaking. Stop making this crap in China and make it in the U.S. with quality parts and quit making it cheaply so that you can blame the Chinese for your own design flaws. Quit paying your CEO a fortune and making crap. Concentrate on making something that lasts. Since KitchenAid is owned by Whirlpool I assume the same will be true of Whirlpools quality.

Bought a very nice KitchenAid refrigerator less than a year ago, was one of the better models (KFIS29PBMS00) and today it is repairable but according to the warranty service technician, it would be cheaper to replace it but that will take 5 BUSINESS days. WHAT? Surely that is a joke, this company makes good products and I thought would stand behind their warranty as in replacing something quickly. In 5 Business days when THEY make a decision, all my food will be spoiled ($600 down the drain). If they know they have an issue, and my issue is known, and they determine it is best to replace the appliance, why in HELL does it take 5 business days to make that decision? Obviously there is an issue with this model.Do yourself a favor, find a different brand, or expect any issues that are essentially recalls to take 5 business days to decide upon and who knows how much longer to actually get appliance in house. I have called them 3 times, and no remedy. Just the standard it takes 5 business days to go before a review board... WTF? That is BS. We should have bought the Sub Zero. KitchenAid has gone the way of any other use to be good product.The customer service rep thought it comical that I would get on the social media sites and provide this information. If you are in the habit of spending 3K for a throw away item and like to buy new major products every year, this is the one for you. For the rest of us, run and find something else and make sure the company will actually do as they claim on the warrant in a reasonable time frame.The issue is a known problem with the compressor that causes a leak of refrigerant over time. The company has determined it is cheaper for them to replace the product rather than fix it with proper materials. Yet, they take 5 business days to make this determination? If it is a known issue with all the same error codes and profiles of the same problem, the right thing to do is to apologize to the customer and ask them when they are available to receive the replacement. Now I am out $600+ on food.

In 2010 my wife had her dream kitchen installed, which included all Kitchenaid Stainless Steel appliances. All top of the line. (Sadly, my wife died a year and a half later of cancer) It is now just me, and an occasional child home from college, so these appliances are getting very light use. The freezer on the bottom refrigerator started to fill with ice at the bottom, which destroyed the Cherry floor underneath. This was due to a clogged duck valve, which is a two dollar part. The repairman said that they all do it, and a replacement part that was modified was installed. The damage to the floor is estimated to be over a thousand dollars. The dishwasher has gone through two thermal fuses, and now wont cycle. Im waiting for the repairman as I write this. I will never recommend any Kitchenaid appliance to anyone, and my three kids who are all in the process of going out on their own will not either. My call to Kitchenaid for the refrigerator problem was not only unhelpful, but I ended up at a call center in who knows where. So, avoid this brand. I am so disgusted with the dishwasher that I am ready to have it replaced.

Did not always get dishes totally clean, but did a good job overall. When purchased cost significantly more than a number of other brands. Quiet and worked much better than a Whirlpool in my current home.

We had a complete kitchen remodel and after 3 months, I noticed that there were spots of rust on the finish of the dishwasher and refrigerator. I called the company only to have them appease me by sending me a stainless steel cleaner. Needless to say, no cleaner is going to take the spots away. This is a design flaw and has been noted in several blogs that tiny specks of rust have been found on KitchenAid products due to the brushes used in manufacturing the products. What do I do now?

After 4, (four) lengthy phone conversations with the contact number provided by KitchenAid, in every case, I was told that even though their product was “inferior”, (can you believe that)?; their own rep acknowledged that their product was substandard, they, KitchenAid, still refused to remedy their own and admitted manufacture’s defects.While they admitted their failures regarding their failure to remedy excessive rusting at the ice dispenser, clearly (in daylight) two distinct hues on the freezer vs., refrigerator door and in spite of multiple attempts to level their product, both doors still remain out of alignment. I am so tired of fighting this company, Whirlpool on down. Regrettably my next apartment kitchen purchase of 347 units will NOT ever consider any product under this label.

Kitchenaid refrigerator model ksrg25fvms - I bought this appliance in 2009 for $1,765. When I received it, I immediately started having problems. In the first 90 days, there were problems with the freezer. When the repairman came to fix it, he didnt do anything. He just said to unplug the fridge and it will fix itself. We continued having problems with it, and recently there is an accumulation of water in the fridge under the bottom compartments. We called to get it fixed, and KitchenAid said that we would have to buy a one year extended warranty to fix it. We did. The repairman came and said that a small pea was blocking the pipe, and that’s why there was water. That is not accurate and he charged $349 just to give this stupid diagnosis. We are extremely unsatisfied and would advise people not to buy KitchenAid fridges; it was quite expensive and defective. It has been giving problems since the beginning, and customer service is of no help. Instead of making people buy expensive warranties, they should just make products that are built to last and that are highly functional.

Purchase top of the line KitchenAid Refrigerator from Sears less than two months ago. Within a month the fridge broke down and had it serviced and replaced a part of it. Within 3 weeks it stopped working. We have asked Sears for store credit therefore we could purchase another for my family. Rudely I was told to put our food in an ice chest!

Design problems: Veggie & meat bins difficult to remove to wash as fridge door hinges don’t open far enough; ice bin jams, mechanism is frozen in place & won’t dispense, warm water must be poured in to release it, making a huge wet mess; front panels on both freezer pull-out baskets fall off dumping items on kitchen floor; very poor insulation - outside of fridge is always cold. Would not buy a KitchenAid again.

I have had my KitchenAid dishwasher for 3 years but have only had it working properly for 3 months. I had to replace the top basket parts TWICE, and the control panel is defective. I have 5 kids, work full time and have no time to beg and plead over warranties and complaint records. We have had nothing but problems, and KitchenAid Customer Service will not waive the service fee and parts cost to have it fixed. I have been calling and discussing this issue with them for over a year, and they wont help me resolve the issue. I was always under the impression that this company made durable products and stood by them, and it seems to be a BIG disappointment. It is now nothing but a fixture in our kitchen and hasnt been used since the summer of 2012. KitchenAid is NOT a company of customer service and product integrity. Buy at your own risk. I will not ever buy another product from them and refuse to give them any positive word of mouth. What a shame.

I purchased a full set of Kitchenaid appliances 2 years ago. My purchase included a refrigerator, range, dishwasher, and microwave. Close to $10,000 worth of appliances. My experience with the refrigerator and Kitchenaids support had been a nightmare. (For clarification, Im middle aged, this is the 5th home I have owned and remodeled in my lifetime, and I consider myself reasonably intelligent with reasonable expectations.) I have had issues with the refrigerator within the first month of installation. - The water dispenser was and is incredibly loud. You can hear it on the other side of house.The authorized Kitchenaid repair person told me that it was a fault in the design and nothing could be done - The ice maker would randomly defrost and leak all over the floor: The authorized Kitchenaid repair person told me that it was a fault in the design and nothing could be done. If the left door was left slightly ajar, the alarm would not go off: The authorized Kitchenaid repair person told me that it was the design, and that one particular door is impacted and there was nothing wrong with the unit. - The lights on the inside of the unit would randomly not work, but then work 1 hour to 2 days later: The authorized Kitchenaid repair person told me that it was a head-scratcher, But because it was functioning when he looked at it, nothing to be done.I decided to purchase an extended warranty because I was already nervous about the longevity of the unit. During that extended warranty time, the previously mentioned items continued. Three weeks after the warranty expired, the unit basically died. It would randomly defrost the entire freezer and only come back on by flipping the breaker several times. The interior lights would not work about 30% of the time and the water dispenser would randomly stop working. When the freezer would start to thaw, so would the ice in the icemaker... and leak all over the floor. I had a different repair person come out. I was not going to have the same useless waste of time company come out if it was going to be out of my pocket. They replaced the entire motor. It worked for two days, and started the process again. They then replaced one of the primary computer boards. $1100 later, it worked for 3 weeks and then started thawing, defrosting, lights off, etc again. The thing is either possessed or a total lemon.

I bought a KitchenAid refrigerator in August 2010 for $1,500. From the beginning, it was freezing items on my top back shelf and shooting ice cubes all over my freezer. At this time, I am facing a $350 bill to fix the problem that has escalated to freezing everything in my refrigerator. I have called KitchenAid many times on this to be told I should have bought the extended warranty on my $1,500, 2 1/2 year product from a company that I trusted. In addition to this, I have been getting rust on the door for years now. I am very disappointed and will never recommend KitchenAid!

KSC23C8EYY02 - Bought new with all other KitchenAid appliances. Thus far the dishwasher is the only appliance that has not given us problems. The refrigerator/freezer (less than 36mos. old) has stopped cooling for the second time. Their customer service folks are well trained and nice, but the product is terrible. And, if you have service done under warranty by their contracted service folks (in our case Alabama Power) dont take Freon leak as a problem answer and solution of replacing Freon. I am now on my second go round of throwing out a fridge of wasted food in the last 6 weeks. Only to be told it will be 6 days before they can come out.

I purchased my KitchenAid French door refrigerator in August of 2012. I am now waiting for service on the ice maker for the third time. That figures out to once every 10 months, although the last time was just in October 2014 and it is not working again. When I buy top of the line appliances and pay top of the line price, I expect it to work without repairs for a lot longer than that. What is going on with them? The serial # is VS20857521

We bought this KitchenAid stainless steel 5-Door French door refrigerator at Best Buy in Nov 2016. After a couple of days of installation, we noticed the freezer frosting, so we went back to Best Buy and requested a replacement. The replacement same model refrigerator was delivered in Dec. In Jan 2017, the same frosting problem occurred. We called Best Buy asking to get it replaced again but told us to call KitchenAid because the purchase date was already over 1 month. Called KitchenAid and asked them if we can just get the refrigerator replaced or get a refund and told them that Ive read a lot of reviews about this refrigerator with freezer frosting and that KitchenAid should have known about this problem already. But KitchenAid customer service lack knowledge. All they know is schedule repairs. From here started the repair process. Theyve sent this repair people several times (6x) already coming up with different ways to fix the problem but the freezer frosting still persist. This last fix that KitchenAid tech support told the repair people is to replace the door and it will take 4-6 wks to get the part. It is very inconvenient. All Im asking KitchenAid is give us a refund since it is new so we can get a good working refrigerator. But all they can do is schedule a repair.

We purchased KitchenAid model # KDFE204EWH1, paid $145.00 to have it installed, bought extended warranty and it has never cleaned a dish. We had two technicians out who gave us hints to help, i.e. put more soap in, run your faucet until the water is so hot that you cant touch it because the first rinse in the machine is cold water, use Jet Dry. Ive been using dishwashers for a long time and have never needed technicians to come to the house and instruct me on how to use it. KitchenAid has officially chalked the problem up to owner misuse. This is highly insulting and ridiculous. We even paid our plumber to come and see if the problem could be caused by our plumbing - negative on that. I called the company and was told that if I try another dishwasher detergent, that it might help. Other customers have found it to be very helpful.Give me a break! The machine is a piece of garbage and has never, ever worked. $1,000. of our money has been thrown out the window and we have been treated poorly by this company to say the least. Save your money, do your research and buy something other than a KitchenAid/Whirlpool. We now have to clean our dishes by hand. Horrible machine, horrible company to deal with. They will not send anyone else out to look at the dishwasher unless we pay for it. They have done all they are going to do and dont care that the machine doesnt work. They are finished with us as we are with them.

We purchased a NEW KitchenAid refrigerator 24 months ago. We were advised by family to always buy extended warranty on refrigerator regardless of brand because “they aren’t well made anymore.” We purchased warranty and accepted poor standard for expensive appliance. Within 1 yr the ice maker stopped working. Within 2 years the refrigerator side stopped holding adequate temperature. The warranty covered both repairs. What was more disappointing is the “styrofoam” part that was removed from the refrigerator. The service repair technician left the old part as evidence that they removed and installed true manufactured parts (from Whirlpool). I took pictures and will upload if that feature is available in this review. How much money did KitchenAid save by installing a large styrofoam part in their expensive product. It’s too bad consumers don’t have better options and shouldn’t expect more.

KitchenAid dishwasher KUDS35FXSS that retails for over $1000 was installed. One month later, the vent on the side of the door blew steam on my new Cherry cabinets damaging the finish. Talking to KitchenAid is useless. They made me purchase a $6.00 part (and pay $15 in shipping) to divert the steam from the vent. Dont they have engineers who could have figured out that you should blow hot steam on wood cabinets?

Kitchen Aid Range Model KSEG700ESS3. Our oven was purchased in late Sept 2019 and 7 weeks later, electric panel is fried. The smell and burning had progressed each time we used the oven. We are lucky this did not catch fire. The service person is saying that the part may have been discontinued. Wondering how Whirlpool corporation is going to rectify this as they do not replace appliances, just fix them under warranty.

After a year and a half dealing with a malfunctioning refrigerator (floor model), Whirlpool agreed to replace it with a brand new upgraded model. I am impressed with their customer service. Its been about 2 months and the new one works like a champ! Thank you Whirlpool!

Purchased the KitchenAid KUDS35FXBL3FXBL3 dishwasher for approx $1000. In less than 2 years time, I have had the upper rack rollers break numerous times, and have replaced 4 sets at this point. On one occasion, the small plastic roller part that tends to break ended up falling into the drain system of the dishwasher and jammed the mechanism, causing it to immediately shut down. To date, all but one set of rack roller parts have been replaced under warranty, and the problem with the jammed motor/pump was also fixed under warranty. HOWEVER - the repeated breaking of the rack rollers in an ongoing and unacceptable problem. Despite the evidence, KitchenAid customer service claims there is no known issue with these parts. I offered to send them a link to this site, which details numerous complaints for this very issue, but they declined. AVOID PURCHASING SIMILAR KITCHENAID DISHWASHER MODELS.

Ok, so for the 2nd time in less than 3 years, the wheel clips on the top wash basket broke, which in turn makes the basket fall down and the washer inoperable. For the price I paid for this dishwasher I will tell you that I was a little more than miffed. The last time it happened, I called my home insurance company out because I did not have the time to deal with the washer (that cost me $70). This time I went online to see about ordering parts. I found this site (and after reading through numerous comments) I have to say that I am extremely disappointed in KitchenAid, especially when I see so many people experiencing the same problem as me. This is obviously a design flaw that needs fixing. So, why did I give them a rating of three? Because upon calling the company to lodge a complaint, I talked with a VERY nice, young lady who worked with me to figure out exactly which part I needed. No stalling, no dodging, she took care of business, put my parts on order and all with no charge to me. Her professionalism is the reason why I gave this a 3 star rating. I have found from experience that when a company has a problem with a product, if you call them (and stay courteous) 9 out of 10 times they will do what it takes to make it right. The lady I talked to was named ** and I am hoping that her supervisor sees this email. Again, thank you ** for your help and professionalism. Semper Fidelis.Updated on June 13, 2015: To be fair to KitchenAid, I am following up from a post I made on June 6th. My parts for the top rack wheel assembly arrived and I just finished installing them. I am happy to see that they have modified the wheel assembly actually using a metal plate this time and it looks like more solid connections for the wheels. I will give them a four star for now as I wait to see how well this modification holds up. Thank you KitchenAid for getting the parts to me in a timely manner. Semper Fi **.

We have the professional series KitchenAid package. The oven is incredible. Its also a convection oven also, which is like having a giant air fryer. Say bye bye to fryers forever. All food in convection cooking or normal cooking is always cooked perfectly. As a matter of fact if you have a recipe that you have to keep checking on with this oven that no longer exists. This cooks to the exact time specified. I would buy this oven or recommend this oven over and over again.

The over the stove KitchenAid microwave has been in daily use for 6 months. It usually works well, but there are random times when a message code appears rendering the micro unusable. The open/close door message will flash and it doesnt matter how many times you obey the command. The microwave will not allow a time to be entered or heat. After an hour or two the microwave will work just fine... Always after the meal is finished without those baked potatoes you allowed 12 min. cook time for.

We purchased model KDTE104DSSO November 29, 2014. It was professionally installed and cleaned everything beautifully until this summer. We called Whirlpool and were directed to their service provider under the warranty plan. The technician has been here 4 weeks in a row and still the dishwasher does not work. Our concern is it will be out of warranty in 2 months. I spoke with a customer service rep who had the audacity to offer me an extended warranty! I intend to file a complaint with our county consumer affairs office.

I purchased a refrigerator ($2,500) that continues to break down, and all they do is send a third-party to (temporarily) repair but it keeps happening again and again. I should have had a replacement by now but they keep stating that the problem is not the same, yet the symptoms are...my freezer keeps breaking and food spoiling. This has happened 4 times already and no one takes ownership. I tried going on live chat to get assistance, asking to escalate to a higher level representative and the chat ended. My wife was speaking with Assurant, the service contract company and they said We dont make the KitchenAid products. NO ONE will take ownership or stand behind the product.

We purchased our home 11 years ago new, with several builders grade items, including a relatively cheap GE dishwasher. We got about 7 years of service out of it, and decided to upgrade to a quiet KitchenAid dishwasher we bought at Lowes. Within 2 years, the plastic pieces of the upper rack started to crack. When we called KitchenAid to get them replaced, they told us that a) they were now owned by Whirlpool; b) the rack and parts werent covered by a warranty. So they kindly offered to sell us the parts. We bought them, at about 1/4 of the cost of the entire dishwasher. Now its been two years, and those same parts have cracked again. The dishwasher wont even come on at this point. What a horrific experience. I always thought KitchenAid was a good brand. I will NEVER buy another KitchenAid, or Whirlpool appliance again. This was dishwasher model #KUDS30IXBL1.

Double oven KERS505XSS has been headache. Service techs have replaced motherboard 3 times. I need to shut off breaker and restart to get working again. Luckily still under warranty. Dishwasher required 3 service visits. Refrigerator -5. All since 2010. Utter garbage!

This is a good looking, rather expensive refrigerator. It has a very well styled and functional interior; more room than I anticipated and much easier to store things neatly in freezer than my last side by side. The major disappointment is the drawers in the refrigerator part. They are so flimsy that they came apart and had to be taken out and put back together after using a short time. This was extremely disappointing since the rest of this appliance is sturdy, well thought out and beautifully styled. What were they thinking? I am very careful dealing with opening and closing filled drawers so they dont come apart again. I would certainly make checking out how well the drawers were made a priority when buying a new refrigerator. Something I would never have thought of before.

Everything on this dishwasher has been a nightmare since the first day. Like everything else we have purchased at Lowes, its pure junk. The racks have fallen apart, and the technician literally replaced every working part...and said lady you basically have a brand new dishwasher now. I had to replace every working part. Well its a year later and all of those new working parts are now no longer working. It is as if the thing is not hooked up to electricity. I will NEVER EVER buy another KitchenAid piece of junk no matter what it is. The reason I bought this in the first place was because I have a 30 year old KitchenAid mixer that runs like new. Regardless of this... I am done with KitchenAid. If only we could rate these fewer than one star!

I have had my dishwasher for 2.5 years and so far it has filled with water and I have to keep turning the garbage disposal to drain out the backed up water. Today, I turned the dishwasher on and the water filled inside and then started to drip from the door onto my kitchen floor. Not sure I would buy another KitchenAid. I have never had this problem with any other dishwasher before. Very disappointing.

Broken adjuster assembly KUDE40FXSS3 - Just under two years old and this is our third problem with this KitchenAid dishwasher. First the electronic locking latch stopped working properly. Then the dishwasher wouldnt drain properly. And now the rolling wheel mechanism of the upper rack (adjuster assembly) is broken. The design of the assembly is poorly done, since it will be under daily attack from soap and hot water and the small plastic parts that hold the wheels eventually break and cause the entire upper rack to fall.

Purchased over stove microwave 3-4yrs ago. KHMC1857BSSO. The microwave was rarely used and there is a crack in the plastic seal around the door, KitchenAid refused to fix it even though I have warranty. Now the door wobbles and gets jammed. Still under warranty, called customer service and they will not fix - calling it cosmetic. Do NOT purchase their extended warranty, its a ripoff. Extremely dissatisfied with KitchenAid and their customer service.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasnt even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

Had to have KitchenAids preferred service company out to replace the duckbill drain with a p-trap to drain defrost cycle water as the duckbill clogs and overflows to bottom of freezer and had to chip out ice every few days. KA directed us to use the service as there is a service notice out on this model (so obviously KA knows about this issue), and KA says they have no intention of paying any part of the repair service. I would not recommend KitchenAid to anyone. If we still had wood floors instead of having recently replaced them with tile, the floors would be ruined.

Do NOT purchase Kitchenaid dishwasher model KDPE234GPS0. I purchased one on 21 APR 2018, model did not work, all it could do was fill with water and sit there for about 5 minutes and then drain. I removed the unit and exchanged it at a different store across town for the same model. I installed the new unit this morning of 24 APR 2018 and it appears to have the same problem. The unit will not agitate or spray water, whatever the term is. Ive recorded a video with my phone inside the dishwasher. All it does is fill, sit around for a bit, and then drain. I will more than likely be returning this for different model, if not a different brand entirely. I dont place any fault on Lowes for this failure, except for maybe selling this product to begin with. Theyve been more than helpful with my problems and I will continue doing business with Lowes.

Bought a new side by side with ice maker from Sears in Feb 2012. By July noticed my floor was swollen and wet. Called the tech out. It had a crack in the water valve so it had a slow leak for months. The tech said he never sees these crack. Told me to call Whirlpool. Did, they told me to call Sedgewick which handles the insurance claims. Then Sedgewick told me they couldnt do anything because I didnt have the broke part. How is the average consumer suppose to know to keep it? The tech took it with him. How nice for them. Sedgewick told me to call Whirlpool back. Did, no answer. Had to leave message. Did that twice. Then I went to Sears, said they would look into it. Havent heard a peep. Needless to say have to turn it into my insurance for the 6000.00 damage to the floor you can see, doesnt include the sub floor that might be damaged or the mold that might be under there. This has been a ongoing thing for over a year. Never again will I buy anything Whirlpool or Sears. Customer service is awful. Now 2 of the knobs on the stove I bought at the same time will not turn. No quality built into these products!!

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200. They did not have an answer to our question, How has the faulty KitchenAid oven part or parts been improved so as to not malfunction again and cause our oven to be inoperable each time we use the self-cleaning feature? We do not want to have a repair done that may not really fix the problem. We called Consumer Reports. They recommended that we call the Consumer Product Safety Commission (CPSC). We will file a complaint with CPCS. In our opinion, this oven should be recalled by KitchenAid.

KUDS30Ixss8 8 months old grinding like mad. Repair guy comes say the food chopper in dishwasher probably wasnt lined up right, wore away the part. Racks are chintzy, lot of money for cheap made piece of junk, when it WORKS!!! It cleans great, just not dependable. Service guy said when I ask him, why are kitchen appliances so undependable these days, he says, They make these to last about 5 yrs then you better be looking to replace them. I said, Remember the old Maytag commercial where the service guy had nothing to do? Well there must be a reason they dont run that commercial anymore, because no matter what brand you buy they are all JUNK!!!!!!!!!!!!!!!

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. Thats not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, its NOT A KITCHENAID - its a Whirlpool (garbage) with a KitchenAid badge. Boooo

All 4 of my KitchenAid appliances (Superba dishwasher, range, slide-out hood, and fridge) are not working properly or not working, period. Its going to cost me over $1000 to fix them. I called customer service, spoke to the supervisor, but was told theres no extended warranty. So, I am solely responsible for the repairs. Its no surprise. Had I had problems with one appliance, Id probably be ok. But all 4? We thought we were purchasing quality appliances that would be dependable and lasting! All 4 are 11 years old, and in year 5, we had our first problem. Now, theyre all worthless! If the control panel for 3 of them is bad, that has to be inferior design. I will not purchase another KitchenAid appliance, and I will discourage others from doing the same.

Purchased KitchenAid dishwasher new in 2012. In just 3 years it has broke several times. First 4 times it was the upper rack wheel assembly. Plastic wheel retainer clip broke ($22 each piece online-easy to install). Using the broken racks I made a new and improved replacement wheel retainer. I drilled a hole through the piece and added a stainless steel screw and washer. Now when it breaks again next week, I will have a permanent fix for it. Most recently the touchpad control panel also has to be replaced on the unit. I called customer service and they said I had to have a licensed tech diagnose it. Luckily the touchpad is covered under the 2nd to 5th year warranty but I have to pay for labor ($100). I bought this brand for its reliability and as a loyal customer, I will definitely look elsewhere the next time it breaks. I shouldnt have to pay repair service for something under warranty. They are obviously making there money on replacement parts. Please do not buy this dishwasher. They do not care about quality and you will pay for it over time.

I purchased a new 3 door French fridge with ice maker and bottom freezer. Model Model #: KRFC704FBS, purchased it in April 28th 2019 from Lowes. In storage for a month till house was ready. 30 days later Ice maker quit working, repairman from 1-800 appliances came out, said getting readings all over the place, will order a couple parts 3-5 days and will call when they come in. Top fridge quit 11 hours after he left. Called, they said parts on order, call KitchenAid, ZERO HELP. CALLED...WHIRLPOOL, ZERO HELP. CALL 1-800 APPLIANCES, ZERO HELP. 12 DAYS IN NEVADA HEAT AND NO FRIDGE AND SPOILED FOOD. Freezer froze up and fan was hitting ice chunks, had to totally unplug...Next going to Television news for help!! Bought 5 year extended warranty but must use manufacturers first??? When did America take such a **!!!

I have been purchasing KitchenAid thinking about high reputation of the company. I bought all my KitchenAid appliances (refrigerator, gas range, microwave, dishwasher) at PC Richards 15 months ago. We are the family of two adults, so you can imagine that we use this dishwasher twice a week at the most. However, after 15 months of such rare uses the dishwasher failed. I rinse off the dishes every time before running the cycle but for the past couple of weeks all the dishes are not clean at all after even running two cycles. I tried to resolve the issue by calling PC Richards but all they told me that the service technician will cost me $125 to evaluate the problem. Apparently I am stuck with the product failed to operate after a bit over a year. I am extremely upset that the company doesnt stand behind the product they produce and will never buy KitchenAid products again.

I am very disappointed in the Aqua clean feature on my KitchenAid range. It simply does not remove the grease. I should have followed my instinct and not purchased it. I agree the smooth glass top scratches easily also, but I decided not to worry about that. On a positive note, the oven and burners cook nicely.

We purchased a brand new home in November of 2012 and ever since day one of operating our KitchenAid oven Model # KEBS109BSS00, we have had this awful metal on metal rattling noise. After contacting KitchenAid warranty repair department, they have sent Three different companies out over 18 visits to repair the issue. We have been informed that there are only two moving parts to the oven and both parts have been replaced TWICE. Also, we have had new extra insulation kits and exterior panels replaced, tightened, loosened, and so on and so on... to no avail. The oven still makes the awful noise through all three operating cycles. Kitchen Aid has been horrible with helping us repair this oven. They claim that some of the visits will not count because the tech that came out for the repair did not log a claim attached with the serial number of the unit. So we basically wasted half a day and and still have a broken oven. I will NEVER buy a kitchen aid oven again, cheap product and terrible customer service. Even the technicians they send out are saying that there is nothing more that can be done and they need to replace the unit but to be prepared that Kitchen Aid will fight us on that but 18 visits at $144 a pop they have already spent more than the oven is worth.

We had a designer brand name dishwasher previous and it lasted just a few years and we gave it up. We returned to our earlier experience and bought the KitchenAid and have never regretted it.

We purchased a KUDE40FXWH dishwasher in March of 2011. The top rack glides kept popping open letting the rack fall off. This probably was linked to binding due to breakage of the plastic pins that connect the glide wheels on the glide bracket. Three months out of warranty, the wheels on one side fall into the bottom of the dishwasher. Both sides have now been replaced for $250. The service technician said this is not isolated and they encounter this on these models. We called Whirlpool/KitchenAid and they politely noted the problems. But once they had the information, they made it very clear that they are unwilling to supply anything at their cost to correct our problem with their equipment. They are glad to have the info for engineering future equipment but are calculatingly unmoved about the predicaments of people who have bought their products to date. We paid for a higher end dishwasher to get reliability and service. KitchenAid is not worth the premium. I could just as well have bought a bargain brand and the repairs wouldnt have been any more than the glitzy one.

I purchased a counter depth side by side 36 inch refrigerator in 2012. Twice, the thermostat broke and had to be replaced. Now a repairman diagnosed a gas leak. He had no idea where the leak is coming from. It is too expensive to fix. Now after spending about 2400 for the refrigerator, I have to replace it.

Kitchen Aid Dishwasher kudl01FLSS1 Very Poor Quality! Nothing but misery with this expensive, stainless steel face dishwasher. It has been repaired four times for blown fuse and other issues. No cycle control and dishes do not get that clean. I am very unhappy with all kitchen aid appliances and will not purchase anything from them again. Our experience with Kitchen Aid appliances has never been good. They cost a great deal to maintain since they constantly break and require repair.

We purchased a very high end Kitchenaid refrigerator. Due to a design flaw (admitted by company as settlement decided upon) we incurred property damage. Due to the Global pandemic parts are hard to come by. Completely understandable. Not the companys fault. Once parts became available the issues with the service department started. We would have to wait online for literally hours at a time in order to speak with someone having to explain our story again and again. No direct number to call. And every time feeling like we were the bad guy. Feeling like we were trying to cheat the system. No one was willing to help us. They would just push us from department to department, manager to manager (never actually speaking with a manager). No one ever making a decision.Ultimately, problem being we live in a small community with limited access to service providers. We live over three hours from a large center. And we’re left on our own to find our own service provider. After we found a service provider Whirlpool would not approve the service provider because it was only one service man. They would only approve a company that had two or more service providers because the refrigerator was too big for one person. When we offered to hire a third-party they refused so we had zero opportunities to have our new refrigerator fixed. After hours and hours on hold and fighting just to get a refrigerator fixed they finally agreed to fix it for the amount that they had originally agreed to and then change their mind but would not send any kind of documentation stating this. So now we have to pay out of pocket hoping that when we submit the paid invoice that they will reimburse us. When asked what the turnaround time for repayment was I was told minimum four weeks. Moral of the story if you live in a small community away from a big service area you will not get your refrigerator fixed without having to pay some out-of-pocket expense. In our experience nothing last forever so if you think you’re going to phone and get warranty you’re wrong so maybe think twice.

We purchased All KitchenAid appliances for our kitchen remodel and we are very pleased with their performance. The oven is beautiful and cooks at the correct temperature. The inside is a beautiful cobalt blue color and very easy to clean.

We have had our KitchenAid dishwasher for 14 years. Over the years I have viewed many others at various friends homes and mine is better in all areas! I believe buying the Top of the line KitchenAid dishwasher that is available. I have never had a problem with this dishwasher! Spending a few extra dollars on something used so much, is a great investment!

When I updated my kitchen I bought a KitchenAid dishwasher in 2007 and it was installed in 2008. It was serviced once under warranty... smoke coming out of the hood. Since then I have had it repaired twice. Once for the chopper not working correctly. It took the service rep five minutes to fix it and he was embarrassed that he charged me more than $100.00 to fix it. The service advisor was recommended by KitchenAid. Since then I have had to replace the silverware dispenser and now I have to replace the soap dispenser because a piece of plastic no bigger than 1/4 of an inch broke off. The part was 68.00 with shipping 86.00... ripoff... and now I have to pay a repairman to install it. ALL over this piece of plastic. I will never buy a KitchenAid product again.... and hope that lots of consumers read this and follow my advice.

KDRS483VSS - DO NOT BUY KITCHENAID RANGES!! They dont know how to repair them and their policy is not to replace them but to repair them. I am talking about an $8000 dual fuel range that I have waited years to purchase only to find out that once it was delivered the only thing working properly was the gas top. This is a very classy looking expensive piece of JUNK metal. The hinges on the large oven dont pull the door closed enough to turn off the oven light and you have to press the door in to turn light off. I now have no working ovens at all and this was through the Thanksgiving Holidays. No one cared!!! The oven shows several error codes and now just does nothing. I thought that KitchenAid was a reputable company but that is not the case. This is a known problem with these units. After many complaints still no results!!

$6ooo KitchenAid fridge doesnt work--again. Twice in less than 2 years, it just stopped working. Everything stopped. First time had it repaired for over $800. Thinking of replacing it with a model I can afford to replace every other yr. Why has KitchenAid gone straight downhill? Or did I get a Frigidaire in disguise? No one I know would take a Frigidaire. They used to be the best lol.

KUSDS35 - I thought with the name Id be getting a decent dishwasher... far from it. 3 years into it and I have replaced the rack tabs twice like everyone else. Now the control board is going out and the cost is $140 plus $125 labor to fix it. Thats almost 50% of the cost of this JUNK. LOL we got rid a of a 20 year old dishwasher that worked perfect and got this. Man do we feel taken. KitchenAid will do nothing. I WILL NEVER BUY ANYTHING ASSOCIATED WITH THEM OR A BROTHER COMPANY AGAIN.

I have a 2-year old KitchenAid double wall oven. Today, I used the self-cleaning feature for the first time. After about 30 minutes into the cycle, the interior glass shattered! The glass blew through the bottom of the oven and into my kitchen. Fortunately, nobody was standing close enough to get hurt. I turned off the oven and circuit breaker to allow it to cool. I will be contacting the shop who sold this to me and also KitchenAid tomorrow.

Worst dishwasher ever! Never worked right from day one. Dishes from every load still had food spots in them. The top basket is flimsy and the rollers continually broke. The computer went bad after 3 years. Bought the rip off extended warranty that gave me more excuses than repairs but was sold as a complete coverage warranty. Called the company and they agreed to cover the parts but I had to pay for the repairs. They sent out Bragdon Appliance in Cedar Rapids, a slip shot company that never fixed it or delivered all the parts, but charged me anyway.I bought a Kitchen Aid because my mother had one for years. It was made in Amana, 20 miles from where I live. The Kitchen Aid reputation of quality no longer exists. I will never buy a Kitchen Aid again. I dont like filling landfills with their expensive junk. I am throwing it out after 3 1/2 years and it is still under full coverage warranty for another 1 1/2 years.

Bought this built in fridge 2020. The doors slam so hard it will catch a finger or push you in the back as you load groceries. Also it gurgles so loud it annoying when you have any company. After several calls to KitchenAid they sent our service to replace springs, better but not great. They say no remedy for the gurgling. Unbelievable....This is a $9,000 fridge. Do not buy this, it’s junk.

Well My stove and oven are old. I still have the stove that the pilot lights stay lit. I don’t like that. I have a two year old granddaughter. It worries me because the stove feels hot. I would love to have a new stove. Oh it’s a gas stove.

Unfortunately, I am joining a long list of customers who purchased the Kitchen Aid Superba microwave oven/oven built-in combination. After less than 5 years, the bottom oven door locks, without warning or just cause. KitchenAid is aware of this manufacturer defect, but chooses to ignore it, and refuse to resolve this issue. Turning off the circuit breaker should reset the computer, but dont count on it. The other solution you may be given is to turn on the self clean feature, cancel it after 2-3 minutes, and hopefully it will unlock. I am appalled that managers like Kia (ID 8592), has no concern for customers. Kia basically stated that after one year, warranties expire, it becomes the customers problem. The licensed technicians are stumped to fix the problem, but wont tell you until they collect a service call fee. What is even more outrageous is the model and serial number are inside the oven, but when the door is locked, you cannot not see the number. It is a no-brainer to relocate the model and serial number, so it is accessible when the oven locks up, because it will. The bottomline is, a class action lawsuit needs to be filed, and a national recall needs to go into effect. Please send me an email if you want to be included in this lawsuit. Send facts with your complete information to **. This is an obvious manufacturer defect which is a hazard. The oven light will not turn off, and the oven door locks for no apparent reason. I am writing to the president Mark Bitzer and the CEO Jeff Fettig about the issues that should be a concern to them. Others experiencing this problem should write to them at ** Benson, MI 49022.

Under no circumstances would I purchase the K-A double wall oven. Woe and pity to those reviewers who are stuck with one of these. I purchased the first one back in 2001, very excited about the great features. Within 3 years, the self-cleaning program failed 3 times, the entire motherboard once... Glad I bought the extended warranty. I had to argue with K-A/Whirlpool to finally get a replacement that supposedly had the bugs fixed. Not so; the self-cleaning cycle again twice blew out the entire oven(s). What was I offered this time? A percentage of my original purchase price to be used toward another of the same model? Why on earth would I pay for or even want another of the same failing product? After several repairs for the same issue, K-A told me they would no longer fix the ovens if the self-cleaning problem happened again. So, for the past 5 years, I have resorted to the old cleaning method (for fear of blowing the units). Now I am in the process of a kitchen remodel. Believe it or not, most of the retailers are recommending Kitchen-Aid, how dare they? I have investigated many brands of medium to high end quality and price. I recommend the GE Profile or Cafe series for both performance, worry free use and fair pricing. (NO, I do not work for GE!) FYI- The K-A tech told me the company has known about the self-cleaning blowout for years. Cheaper to fix on warranty or charge the customer that correct the problem! Let the buyer beware!

I regret for not reading these reviews before going to Best Buy to purchase the KitchenAid dishwasher. This machine is useless. Im doing all my dishes by hand. No point of running the machine. I think they should issue a recall on all the crappy models mine included.

For the second time, I have replace the glass turntable, plastic arms, and centerpiece from my Microwave. I use it to defrost bagels, and warm up food, typically no more than 2-3 minutes. I JUST replaced the glass again and after reheating chicken for Easter, I noticed the fan was still blowing and the oven very hot inside. If I open the door it stopped, when I close it the fan starts back up. I left the door open thinking it was a cool down fan, but my boyfriend closed it when we went to bed. When I woke up this morning to defrost my bagel, the glass was crack and turntable parts melted. This has to be the WORST microwave on the market. It works great when it is on, but I have had it. It is expensive. The parts expensive. DONE!

I bought a KitchenAid refrigerator/dishwasher and stove Sept 2010 at Lowes. There was nothing wrong with my appliances. They all worked at the time I was redoing my kitchen and but wanted all new appliances. I chose KitchenAid because I thought they were one of the top of the line products. Wow was I so wrong. I have had problems with my refrigerator, started about a year after having it. I would empty my ice bucket and could not get the door to close properly. Had them out here 3 times never got it resolved. So now I just slam it as hard as I can and it closes nice. Well now it is leaking underneath on my hardwood floors so whats that mean? My hardwood floors is now ruined. I made my first phone call on Wednesday Aug 17 2016 and spoke to a supervisor Ben to tell me to buy the warranty and he will have someone out here on Monday.Well thats not acceptable now he gets someone to come out on Friday 8-12 so my husband waits and no one shows up. I am at work and I am fortunate that I am able to make phone calls. I literally was on the phone for two hours trying to get this resolved to get nowhere except Im sorry. I appreciate the Im sorry but what are you doing about it? Nothing. They blame the service that is supposed to come out and the service blames it on KitchenAid. I tell KitchenAid I will never buy another KitchenAid product again and all they say is, Im sorry you feel this way. Really, dont you want to keep your customers? Bottom line - dont buy KitchenAid. They dont stand behind their products.

We purchased our KitchenAid dishwasher in April 2012. During the 1st year, we had to replace the right upper dish assembly (the wheels), the door switch and control panel. Today we replaced the motor and pump assembly which was not covered by warranty! This cost us a dear $440.00 with the labour. We are just in the process of replacing the left upper rack assembly (warranty item). We replaced our original dishwasher (Kenmore) because of the colour and decided to get a KitchenAid because our other appliances are KitchenAid. This was a huge mistake. Our Kenmore never had a service call. We would never buy another KitchenAid product!! The next repair needed will see the dishwasher at the dump!!