Spent $3200+ on a KitchenAid Refrigerator model KRMF606ESS00 about a year ago. Weve had nothing but problems since we got it. The ice/water dispenser would stick open and wed end up with water and ice on the floor. The tech that came out to fix it said that theres a known delay between the ice/water paddle dispenser and the computer that tells the refrigerator to dispense the water. He did replace the unit because it was sticking as well as the delay. This helped. Would have been nice to know this before ordering the refrigerator. Shortly after that was fixed we noticed that our food was spoiling prematurely and the refrigerator seemed warm. I bought a thermometer and found out that the inside of the refrigerator was around 46-48 degrees when it was set to 33. This time the tech that came out said that the paddles werent opening to allow cold air into the refrigerator. Fine. Ordered a part that came in in a few days and installed it. The tech cleaned out pounds of ice that had built up in the back of the unit between the fridge and the freezer when he installed this part. Because of this, all seemed well for a week or 2 until the thermometer started climbing up again. However, this did not fix the problem. This time the tech that came out said it was a gas solenoid that needed to be ordered - something about the coolant not distributing properly between the freezer and fridge. He said it would be a few days to order the part. Five days later I call the repair people again and they said they had to order the part from the manufacturer and it would still be another week or 2. Um HELLO we have spoiled food here and it is the week before Christmas. Nothing we can do maam. We can overnight the part for $100. Call the manufacturer to see if they can do anything. Called the manufacturer WHIRLPOOL who proceeded tell me that theres nothing they could do - they got the order for the part - it IS IN STOCK but they havent shipped it yet. Well, can you overnight it? That is not our policy maam. What? Why not? Can I talk to your supervisor? No maam, that is not our policy. I can email my supervisor and they will get back to you in 24-48 hours. Are you kidding me?? You dont have a supervisor? That is not our policy maam. If he called me maam one more time I would have jumped through the phone. So basically, screw you, customer. Were not helping you and dont care if your food is spoiling. Oh, but were happy to take your $100+ per year to extend your warranty on this piece of crap. DONT BUY KITCHENAID IF YOU WANT GOOD CUSTOMER SERVICE. THEY ARE THE WORST.

We built a new home and purchased all new appliances, including a very expensive KitchenAid dishwasher. The electronics burn out (and nearly cause a fire) after seven months. Kitchen Aid does not support its own product but relies on unreliable subcontractors. After already waiting for repairs for two weeks, now we are told the parts are not available. Frankly, I do not want a defective dishwasher to be defectively repaired. So far, KitchenAid will not honor our requests for a new dishwasher. This is poor product support and customer service. These are expensive dishwashers that you should avoid.

I have owned this refrigerator (Kitchen Air refrigerator model #KFCS22EVMS2) for almost 4 years and it continually has had problems (e.g., seals around doors deteriorating). Before this I owned a SubZero for over 10 years and never had any problems whatsoever. If there had been room in my current house I would own a SubZero again. So I purchased what I hoped would be a fine quality refrigerator (the KitchenAid) to discover it is badly built with poor quality components. The question is, are there appliances that truly are quality built that are within the financial capability of the majority of people?

I purchased the KitchenAid dishwasher model KDTM704ESS0, for around $1400 in 2015. After three years of light use (there are only two of us) the wash motor seized up and needs to be replaced at a cost of $500-$600. I called KitchenAid and they told me the motor was no longer in warranty so they would do nothing. This is my fourth KitchenAid dishwasher in forty years. None of my other KitchenAid dishwashers have ever needed a repair of any sort. In fact, I have never even had a service call on any of my other KitchenAid dishwashers. The previous dishwashers were replaced due to kitchen remodeling or upgrading, not because they stopped working. I cannot believe that a main component of this expensive dishwasher would last only three years. I would think twice about buying a new KitchenAid. I know two other people who have had their KitchenAid dishwasher motors fail after only approximately three years. Sad that the KitchenAid quality isnt there anymore! Also sad that the company is OK with a customer spending $1400 and having the product last for only three years!

Kitchenaid Dishwasher KUDC10IXWH8 purchased 06/14/13, have had problems right along, had pump problems, finally changed pump on 05/11/2015. Now, I smelled burning wires, could not find source. Opened dishwasher to empty and saw that the dirty water had not emptied out. Had someone check the plug and saw that it had burned and melted. Think it melted into the wall plug also. Will contact Kitchenaid today.

My KitchenAid dishwasher quit when it was 7 years old and Im in Southwest Florida so thats not unusual but we made the grave error replacing it with a GE Profile. Absolutely no comparison. KitchenAid is superior over any GE product I have used.

On Wednesday, April 11, 2012, I ran the Self-Cleaning cycle on my KitchenAid Built-in Double Ovens. Approximately an hour into the cycle, the glass liner exploded and shattered. I reported to problem to KitchenAids Customer Service and they had a local service rep call me within 24 hours. He indicated that he had to order the part but should have it within a week. It has been almost two weeks and I have not heard from the service rep. The oven is less than 6 months old so it is covered under warranty. Although I had been extremely happy with how the oven performed (baked) until recently, we are extremely dissatisfied with how KitchenAid is treating the problem. They did say that they would replace the glass but we are concerned about safety and using it in the future.

My new KitchenAid double wall oven exploded 1 1/2 hour into the self-clean cycle. Shattered glass flew out the oven, spraying all over my kitchen and out into other rooms of the house. I couldnt get near it to shut it off, because glass shards kept recirculating in the convection oven out the vent. So I ran out to shut off the circuit breaker. I spent 2 hours cleaning up the mess. I vacuumed out, but the glass in both ovens that is stuck in gaskets surrounding doors spills out of hinges every time I open the door. I want a new oven, because I dont want glass shards in my food; and what is going to happen when I run the cycle on the bottom oven? It is a miracle no one got hurt, except for the cut on my daughters foot from a small piece I missed. I am scared to death, and I havent had an oven to cook with for my family since it happened in May. I have already spoken to my lawyer.

We replaced our old dishwasher with a KitchenAid one hoping to have a long-lasting efficient one that would really clean our dishes well. We have had several repairs from Best Buy where the dishwasher was purchased. Our problems started six months after purchase and are as follows: First, the heated dry function does not come on with normal cycle. Second, the on-hour wash cycle does not clean well at all, so we can only use the longer cycles which are more time-consuming. We have replaced the racks three times. KitchenAid was contacted and they feel Best Buy should take responsibility for the machine while Best Buy held Whirlpool responsible. We did not purchase the extended warranty on the faith that KitchenAid is a good brand with a quality product. We will not purchase a Whirlpool or KitchenAid product in the future.

Purchased model KFI29PCMS00 three years ago and have had problem after problems. Had to replace the compressor twice, icemaker didnt work. Freezing at the back of the refrigerator. Leaking icemaker. Fridge not getting cold, produce draws both sides broke and now... I cant get my freezer open. Each time contacted KitchenAid... no help. I cant get onto freezer!!! Bought a refrigerator from Habitat Humanity for 100.00, and its still kicking. How did this refrigerator beat out this 3,000 dollar refrigerator? Steer clear from KitchenAid. Do not buy. Buyer be aware.

I have a Kitchen Aid gas range thats 5 years old now, and I have had nothing but problems with it since the first year i paid $1,800 for it. I called Kitchen Aid and they told me its my problem, cause its so, old 5 years old! Its not right that they can take peoples hard earned money like this. This to me is a scam and something should be done about this. People should get together, and not take this. Put a stop to it. Their appliances should be inspected by goverment officials to see whats going on with their products.

My comments are reflective of everyone elses complaints on their dishwasher. I must be going crazy because I can hardly believe that a dishwasher cant wash dishes! Ive been pulling my hair out for 4 years trying to figure out why my dishes are so bad. I have convinced myself its our hard water (although we have a water softener) or the lack of phosphates in the detergents (I only use powder) and I even bought some contraband phosphate commercial detergent form amazon... No luck.I have to show you how bad my glasses are, so bad my kids have stopped using them because they are dirty. A lot of it appears to be etching, some is a film that can be scraped off with a razor, but none will come off with a scrubber or soap. This build up is an endless cycle of more crap sticking to it with every wash! I hand wash glasses all the time and refuse to buy another set of new glasses only to ruin them.I must say other than the door hinge cords breaking I havent had the misfortune of ANY broken parts or broken controls (crossing fingers!). I use my dishwasher every day. I do have a tip on the door hinge. DO NOT pay a repair person to do it. The part is $15 and 15-30 minutes of your time. Also note that we installed generic parts and we ended up with the loudest creaky door you have ever heard. The fix was to put the OLD wheels on the new part, and it worked like a charm (apparently the new wheels are made from a different plastic!) My request from fellow consumers... What dishwasher will you replace yours with? I just want this to go away!!!

Mod KUDS30FXSS9 SER F31602990 - On Dec 31 at about 11.45 PM I was awaken with smoke coming out of my KitchenAid dishwasher door! Wires inside the door had shorted out and melt together. Fumes from this make my wife very sick for days! I have photo of inside the door if you like to see them. NEVER turn on a dishwasher on and go to bed! You might never wake up!

We purchased all new appliances for our new house about 2 years ago. After almost a year this refrigerator went downhill fast. Out of nowhere, the ice machine quit working. Then we went to the refrigerator one day and all of our food in the freezer and refrigerator had gone bad because at some point it just quit cooling. We got a KitchenAid service tech out to fix it. Turns out it was some sort of sensor that went out. The ice machine never worked like it originally did. Now, this hunk of junk is acting up again. The water/ice is not working, the control panel is not responding, and the interior lights will not come on. I wish I had gone with a different brand. I hate to replace this refrigerator because it matches all the appliances in our kitchen. This refrigerator was way too expensive to be having this many problems.

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?

So I will start out by saying that I did not read the negative reviews before purchase. This was not my first oven purchase and should have done more homework. The all the positives were so POSITIVE! So, that being said, my oven is about 6 weeks old. Yesterday for the first time, I tried out the self-cleaning feature. It ran well for a few hours then completely went out. Nothing. I tried everything with the power and fuses but nothing. I have been trying to get someone to help me but I cant reach anyone. Sears repair wont touch it. I will call again on Monday to KitchenAid again. But seeing all of these poor reviews it is making me very nervous. I will have to say that this is a piece of junk. The glass on the inside is stained and gross. I will update this complaint again after KitchenAid gets back to me. But this is crazy. If consumer affairs knew about this problem with the fan and cleaning cycle, why is are they allowed to sell this crap? Class action, I want in. Should have never purchased a KitchenAid.

Regarding Model: KUDC10FXSS7. Despite our pre-rinsing all dishes well, using the Heavy Duty cycle, and never having any trouble with the other 3 brands of dishwashers we have had, the KitchenAid dishwasher just does not clean the dishes. The unit is less than two years old and has never worked well. Additionally, the cycle time for the dishwasher is at least twice as long as the other brands we have used in the past. My wife and I are very disappointed that we have wasted our money on a product that does not work.

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

The sliding top shelf of my KitchenAid dishwasher is not sturdy. It requires a moderate amount of skill to use. The shelf must be gripped from below and after loading gently pushed back in an upward motion. When the shelf is pushed back, after loading, the shelf disengages from its roller bars and falls into the bottom shelf; this happens if the person loading forgets or jams the unit. It is difficult to reinstall. I have had to purchase an extended warranty from the distributor to enable normal usage. I purchased the unit and extended warranty from ABT Electronics, Glenview Illinois.

Our dishwasher is 3 1/2 years old. 4 of the 7 sections of the silverware baskets are useless because the bottom plastic grid has disintegrated. We replaced the motor last year because of plastic debris. I called KitchenAid after leaving a message on their website that was not returned with a response. Today I called and talked to 4 different people. The first one couldnt help me with a replacement unless I bought a new one; he transferred me to another but her computer wasnt working and she transferred me to another who took the info again and put me on hold. Another person answered as if I had not talked to anyone and offered to sell me a new one. I told her I thought KitchenAid that they should replace it and I had photos to prove my claim. She hung up on me. The total time was almost fifteen minutes on hold. So, I guess Im out of luck and will NEVER purchase KitchenAid or Whirlpool (who bought them) ever again.

Did you know KitchenAid is owned by Whirlpool which includes Maytag, Jenn-Air, Amana, Kitchen Aid... Pretty much all the heavy hitters from the US fall under the Whirlpool umbrella now. Just keep that in mind as read through all of these disappointing posts about quality, service and general safety. I, like many, replaced my entire kitchen with what I believed was the TOP quality KitchenAid appliances. I bought the KEMS308SSS05 which is a Micro/Convection oven combination. Its failed now 5 times since I purchased new in 2012. I am 4 months outside of the 2 year warranty but the first problems (for which theyve never corrected because it continues to happen) started with the first 90 days.I get sometimes there are lemons at ANY company, we are humans and were not perfect, but a company when realizing their faults need to step up and cure the deficiencies. Thats the difference between an average company and a great company, and sadly whirlpool seems no longer to be or even want to be a great company.

We purchased a KitchenAid dishwasher in September 2012 for over $800. We have already paid $140 to have it repaired and now it is not working again. It seems no one wants to help us and we cant keep putting more money into what seems to be a piece of junk. Please respond.

KitchenAid drop-in stove/oven bought in January of 2015. DONT YOU JUST HATE IT WHEN YOU BUY SOMETHING AS BIG AS A STOVE -- RELIABLE ONLY ON THE NAME? It is my fault for buying from SEATTLE HOME APPLIANCE THAT WAS GOING OUT OF BUSINESS. I didnt know that but it was KitchenAid so was thinking they would stand behind their product. I paid for the person to come and I paid for a new element on a new drop-in stove/oven and it made no difference at all. IT SUCKS!!! I dont cook/bake at all. I cant afford to buy another one and Im almost 70 and just wanted to bake cookies. well you cant!!! They need to replace these terrible products and give me one that does work.

I moved into a house with a KitchenAid 42 built-in side-by-side refrigerator. In Sept. 2013, the ice maker stopped working. A reputable repair company told me the cause was one circuit board. They determined the board was no longer made by KitchenAid, and if a third party board repair company couldnt fix it, the fridge couldnt be fixed. A complete fridge replacement would be about $7,000! The good news: I then uncovered an extended warranty bought by the prior owner. The fridge was purchased Jan 2009, and extended warranty ending Jan 2014. Mercifully, the warranty company transferred the warranty to me, with 3 months left before expiring. The prior owner bought the fridge and warranty from a high touch, full price appliance store. Turned out the people who do the warranty companys repair are the people at this appliance store who told the same story as the earlier repair company. They sent the offending board to a board repair company and meanwhile supplied a loaner fridge as without that circuit board not only did ice maker not work, the entire fridge didnt work. Board repair company returned it a few weeks later, saying it was unrepairable. Now the warranty company had to replace the refrigerator, so they are actually the big losers, not me.Everyone involved tells me its not unusual for a 4-year-old $7,000 refrigerator to fail and be unrepairable after 4.75 years, regardless of the brand, apparently because appliance manufacturers havent placed importance on reliability of electronics. The problem is not specific to KitchenAid. In selecting the replacement fridge, I discovered that parent company Whirlpool owns, among others, KitchenAid, Jenn-Air, Maytag and Amana. In the store, these brands are obviously the same fridge with minor differences in door and shelf decor. My conclusions after all this: 1) There should be some law requiring Whirlpool (and its several brands) to make it possible to buy parts, including electronics, for at least 10 years, for a $7,000 fridge. Today, Whirlpool stops making some board replacements 4.75 years after manufacturing the unit. Meantime, theres some opportunity here for entrepreneurs who can figure out how to acquire and stock working boards for whatever Whirlpool and its brands are manufacturing now. 2) $7,000 Built-ins are a particular ripoff: for about $2,000 one can buy an almost-as-large free standing counter-depth fridge. A few years from now, it would be lot less painful to lose $2,000 compared to spending $7,000 on a replacement. 3) Ive never bought extended warranties in the past, but an extended warranty saved me. For expensive kitchen appliances with significant electronics, I now buy extended warranties.4) Full-price full-service family-owned appliance stores (where they exist) offer more value than I ever appreciated. They held my hand through the whole process, I always had a working fridge, and they helped get an excellent settlement from the warranty company that they recommended when the fridge was purchased.

Design problems: Veggie & meat bins difficult to remove to wash as fridge door hinges don’t open far enough; ice bin jams, mechanism is frozen in place & won’t dispense, warm water must be poured in to release it, making a huge wet mess; front panels on both freezer pull-out baskets fall off dumping items on kitchen floor; very poor insulation - outside of fridge is always cold. Would not buy a KitchenAid again.

Built In Side by Side Purchased 1999. In 2000 the ice dispenser started leaking water and the panel in the door discolored. Thank goodness it was fixed at no charge after threatening to sue. Forward to 2016 refrigerator quit working and it took numerous visits to replace a fan, in the freezer, charge with Freon, replace the compressor, forward to 2017 and the refrigerator needed a valve replaced but the valve was discontinued (door from freezer left slightly opened). July 2018 same fan in freezer went out and had to be replaced. One year warranty on fan. I have a side by side Whirlpool from the late 80s and it runs like a top no problems!!!

Until now, Kitchenaid has been our choice in kitchen appliances. Two weeks ago, our Kitchenaid flooded our kitchen and four rooms in our basement. Obviously the Overflow protection float which was not impeded in any way, didnt work. Now the kitchen hardwood floor is being ripped out and replaced. Walls and ceilings have been repaired downstairs. Even the electrical system between the walls was damaged and had to be fixed. I called and spoke to a customer service representative and just wanted some answers. It is very apparent Kitchenaid doesnt care. I am so disappointed in this company and will never purchase from them again. The most expensive dishwasher.... Thousands of dollars for repairs!

We purchased a new KitchenAid SS French door fridge. It began having problems immediately. Including not working at all. Imagine the hassle of and loss of a losing all those foods. We purchased a floor freezer to save what we could while KA tried to repair the problems. When the issues continued, we convinced KA to refund our money and they came and took the horrible thing away.

I bought KitchenAid oven on 8/2002 KEBC208KSSO. The control board was replaced in 8/2006, again in 2/2007. Again, the control board has failed and needs to be replaced! Is this a quality product? KitchenAid refuses to take responsibility for a crappy product.

I remodeled my kitchen in 2004 with all new beautiful stainless KitchenAid appliances including a built-in $5000 fridge. The first thing that broke was the handle on my microwave right after the warranty ended - it couldnt be fixed without replacing the whole door, so I kept super gluing it till it finally blew in 2010 and couldnt be fixed. I replaced it with another KitchenAid microwave which was supposed to be comparable but it wasnt. It was my fault for not researching better, but it was Thanksgiving and I needed a new one immediately. The next appliance to break was my stove (also within just a few months of warranty ending) - just one burner, but wow! Was it pricey, a $300 part + the labor cost - so far so good. The next appliance to break was my dishwasher about 9 months ago - it needed a new inner door panel - part was no longer made. I finally found one in California, but between the part, shipping, and installation - over $400 - it doesnt make $ sense. Now, my gorgeous built-in fridge is broken. First, I replaced the thermostat. It worked fine for 1 day. Now, they say it must be a computer board - which the part is no longer available. It can be rebuilt, but with no guarantees it will work - so $300 for the rebuild, $150 to reinstall. Its about 5-8 weeks estimate to get the part back - so there is no fridge during that time. It may be worth it as the replacement cost for same fridge today is $8,000.Ive got to say that the service repair people have been awful (A&E). Theyre either late, or dont show up at all, and, so far, the majority of repairs Ive needed couldnt even be done. KitchenAid customer service is very frustrating. They love to tell you how sorry they are you are having these problems and are happy to set you up to purchase new appliances. I have 2 other refrigerators in my garage (thank God). One is a KitchenAid about 20 years old; the other is a 25+ year-old Maytag I think - neither of these have ever even needed a repair. Whats up with newer appliances? Do they have a chip in them designed to break right after the warranty is up? Ive started reading complaints not only for KitchenAid, but GE and others as well. It seems the consumer is just screwed as there are tons of complaints on all these manufacturers.Its painfully obvious that Im going to just have to replace all of these appliances very prematurely because of poor quality, design and workmanship, lack of replacement parts or rebuilding computer boards that have no warranties or guarantees. Im researching to see if there are any alternatives, any appliance manufacturer that can give me any sense of getting my monies worth. So far, it doesnt look good ... but for sure I will not buy KitchenAid products nor recommend them. I will, however, be happy to share with my friends/family/whoever what a bad experience I have had with their products, the lack of quality, the high cost, and the poor service after the fact. Sign me distressed, tired, ripped off. I almost forgot - my KitchenAid toaster also broke right after the warranty was out!

In April, I unfortunately spent $9,000.00 on KitchenAid/Whirlpool appliances. Since then, I have had problems with the refrigerator. 3 service calls! Now it is Christmas Eve and the refrigerator is not cooling. I am having 22 people to dinner on Christmas. The repair man came and told me that it needs a new compressor. To make matters worse... it needs to be ordered. A 6 month old refrigerator should not need a new compressor! Obviously, it is a lemon. Called Customer Service. Apparently, KitchenAid has no customer service. I requested a new refrigerator because I do not want to keep fixing a defective product. What happens when the warranty runs out? Spoke to a CSR and her supervisor. Just kept reciting the script. Under my warranty... the compressor is a replaceable part so I can not get a new refrigerator. I know that the CEO Jeff Fettic wouldnt want the repaired defective refrigerator either! So then I asked KitchenAid to find a compressor and install it so I can host the XMAS dinner. I was told that is not possible. Best they could do was overnight it and since tomorrow is Christmas, the part would not be shipped until Thursday. KitchenAid is not only ruining my Christmas dinner but it sounds like I wont have a working refrigerator for a while. Not even sure if they really are having the part overnighted. Bottom line.... KitchenAid does not care about a customer once you buy their products. No effort on their part, no matter what the circumstances! I am up the creek regarding my Christmas Dinner and they dont give a damn. Additionally, KitchenAid doesnt want to replace the refrigerator because they will get more money for all the parts the defective unit will need in the future. Or maybe I will buy an extended warranty! Do not buy KitchenAid. It is now December 27th and I still do not have a working refrigerator!

Bought this high end dishwasher in January. Immediate problems where washer stopped mid-cycle. Over six months had repairman out constantly. The fix never lasted a week. Couldnt get a replacement washer until June after a zillion repair visits. The replacement washer which was the same model worked 4 mos. now again having same problem. Repairman usually cant come for 10 days and then sometimes a part must be ordered and another visit made. In between time, we have no dishwasher. This is fraudulent and for customer a whole year of misery. The dishwasher model is first in the series. Obviously a lemon and should simply be replaced quickly with a different model. Super surprised a large company does not have a better service/replacement policy. It is unethical. The product does not work.

We purchased KitchenAid model # KDFE204EWH1, paid $145.00 to have it installed, bought extended warranty and it has never cleaned a dish. We had two technicians out who gave us hints to help, i.e. put more soap in, run your faucet until the water is so hot that you cant touch it because the first rinse in the machine is cold water, use Jet Dry. Ive been using dishwashers for a long time and have never needed technicians to come to the house and instruct me on how to use it. KitchenAid has officially chalked the problem up to owner misuse. This is highly insulting and ridiculous. We even paid our plumber to come and see if the problem could be caused by our plumbing - negative on that. I called the company and was told that if I try another dishwasher detergent, that it might help. Other customers have found it to be very helpful.Give me a break! The machine is a piece of garbage and has never, ever worked. $1,000. of our money has been thrown out the window and we have been treated poorly by this company to say the least. Save your money, do your research and buy something other than a KitchenAid/Whirlpool. We now have to clean our dishes by hand. Horrible machine, horrible company to deal with. They will not send anyone else out to look at the dishwasher unless we pay for it. They have done all they are going to do and dont care that the machine doesnt work. They are finished with us as we are with them.

I had my KitchenAid built-in convection oven replaced because the oven interior paint chipped after cleaning. My replacement unit from KitchenAid has the same issue. KitchenAids take on the problem is Too bad, your warranty is over. Great $3,300.00 investment.

Just remodeled our kitchen and chose a KitchenAid group of stainless steel built--in appliances. The microwave can also be a convection oven and is wide, tall and very user friendly. Installed above the oven, it is attractive and efficient and we are totally pleased with our appliance choices.

We had the same experience in 2008 with a 2005 KA range. I dont know my model number because it is not inside the door. I hadnt used the oven in at least 5 days. I was sitting in another room working and I heard what I thought was my cats knocking over their food. When I went to investigate, nothing was disturbed. Then I looked at the oven and there was a pile of glass on the floor. Since oven was out of warranty, we had an appliance repair done by local professional. I will never buy another KA large appliance.

Ill try to keep my comment short. We built our house two years ago; and all new Kitchen Aid appliances were bought. I have no complaint with any of them (refrigerator, microwave, dishwasher) except for the range. I have had difficulties on occasion when the oven would not preheat. However, my biggest complaint is with the Aqualift self-cleaning feature. It doesnt work well at all. I dont want to scrape, scrub, reach into the oven to clean. Im getting too old for that. I truly would not recommend this type of range to anyone unless they want a workout cleaning the oven.

I am deeply disappointed with KitchenAid, an appliance manufacturer whom I thought built high quality, reliable products and who stood behind their products. I have a model KSSSC48QMS03 refrigerator that constantly runs with 1 second pauses and pinging noise. Technician diagnosed as faulty Gemini board 2307028 (W10219463). I cannot believe that Kitchen Aid does not provide repair part 2307028 (W10219463)! My home is only 8 years old and a showcase of high-end KitchenAid built-in stainless steel appliances; 48 wide refrigerator, microwave, warming drawer, double drawer dishwasher and gas stove with steamer. This Gemini Electronic Control is for the refrigerator (and, according to the service technician, in the stove as well). There are all kinds of complaints on the internet about KA refrigerators running continuously with a sonar-like pinging noise diagnosed as this faulty board. It is unbelievable that I have a $9K refrigerator for which KA will not provide a replacement part. According to the KA recommended service company, the only solution is to send the board off to a refurbisher. I dont like to buy parts from someone that is not supported by the manufacturer. Not that they may not do a good job, but that its not a new part, factory tested with manufacturer warranty. If this is what I can expect from KA, then as these appliances need to be replaced, I will change to a manufacturer who supports their products. Unbelievable, KitchenAid (Whirlpool)! This is probably a $50 part to manufacture that they could sell easily for $300. How can they anger so many customers? One comment said that KA told them this was due to the Tsunami in Japan that wiped out the plant. We had a plant affected as well at my company and its not hard to take the design to another manufacturing location.

I bought this French door refrigerator and it is beautiful! However, it is 2 years old and I have had to get it repaired three times due to compressor failure. Apparently this model has two compressors and it is causing a lot of issues. Being without a refrigerator for three plus days to defrost and then get serviced (my warranty ran out after 1 year) is a tremendous pain. I’ve always had Whirlpool but went a step up to KitchenAid and I am sorry I did.

I loved my Kitchenaid krff507e, until I didnt. Spoiled milk and sour orange juice is a bad way to start your day. I called Customer Service, and even though the fridge was just a little over a year old, they refused repair service. After much time spent on Google, I found the resolution for the frost behind the Deli/Cheese drawer and why the fridge wasnt cooling to acceptable temperature. The Temperature Sensor was in the wrong place. An actual appliance repairman was kind enough to post that this was KNOWN to Kitchenaid, that there was actually a technical service bulletin FOR this issue. Now, given that I spent $2500 on a fridge that I could only use for a year, I was not about to spend another dime for service, and since kitchenaid was not offering to repair what, in my opinion, SHOULD have been recalled, I fixed it myself. Hopefully my fridge and I will have many great years together, no thanks to Kitchenaid.

I ran the self cleaning cycle on my 6-year-old KitchenAid oven and afterwards, the oven wouldnt warm up anymore. After a web research, I learned this is a well-documented issue and I replaced the thermostat at the back of the oven (a $55 part). I tried collecting the money from KitchenAid but they said, your oven is out of warranty and theres nothing we can do. I will never buy another KitchenAid product again. This is a well-documented issue and if this was a safety issue on a car, there would be a massive recall.

Model YKMCS1016GSO microwave, cabinets designed to accommodate this model, 18 months old and the keypad no longer works, some numbers failed first but then the start button failed making this useless, knowing what I know now I wouldnt have accepted this for free, the aggravation and cost of a retrofit (wont be Kitchenaid) far exceed the original purchase, this was a new house with 4 new Kitchenaid appliances, waiting for the rest to hit the proverbial fan. Would not recommend kitchenaid to anyone. I had to select one star as zero was not an option.

After a spill over from a fruit pie I tried cleaning my oven for the first time. I followed the directions...wipe up the spilled water in the bottom of the oven and the very short cleaning cycle. The water was not even hot when the cycle finished and absolutely nothing happened. The convection oven does not work so its a very expensive stove that I could have purchased in the 60s. Shoddy product.

Bought our top of the line panel ready dishwasher 5 years ago, We have had 5 computer boards replaced and replaced the racks 2 times. Now the day before Thanks Giving the repairman says it is not fixable. Kitchenaid want $741.73 dollars from Us to replace it and the new one won’t be available for at least a month. This machine is a piece of crap! It started failing in the first year. DONT BUY KITCHENAID, they Do Not stand behind their products. So Frustrated! It has ruined the finish on our cabinets to the left of the dishwasher and buckled our floors in front. They can take their offer and Shove It!

Latest KitchenAid KDTM354 dishwasher (June 2015 delivery) repeatedly (though not every time) leaks through the bottom of the door after about an hour into the wash cycle. Warranty service technicians so far made every excuse imaginable for us using wrong soap, wrong quantity of soap, machine can make occasional splash?! but practically fixed noting and problem remains. We tried their remedies but to no avail. KitchenAid indicated they only replace the dishwasher in proven non-repairable cases but refuse to specify how many tries to fix the problem are needed to qualify for that. In the end, it may prove cheaper to buy another dishwasher than to skip work another 4-5 times that will likely take KitchenAid to fix or replace this unit. If you live in the Philadelphia, PA area, consider a non-Whirlpool brand just to get more useful warranty support, if for no other reason.

My water line that runs inside the freezer door freezes up causing water and ice dispenser not to work. Service call and repair two weeks ago - $98.00. Now it has happened again. This KitchenAid refrigerator is not quite 3 years old. Paid extra to get water and ice inside door. I really think it should last longer than it does. Repairman said it seems as though water line is placed too close to cooling and we made need to buy a new door for $900 to fix it. This wont happen. This will be my last experience with Sears and KitchenAid.

I will never buy or recommend KitchenAid products again! We have a $10K built-in KitchenAid refrigerator that is only 4 years old. It has not been working for a month! Every time (9 so far) their certified techs come it goes over temperature again a day or two later. As a result I have had to throw out thousands of dollars of food, over a hundred ounces of breast milk for my 3 month old, wasted days now dealing with Kitchen-Aid and waiting for repairs, and had to endure this beyond frustrating experience just trying to get my fridge working. They should stand behind their products and their warranties and if their certified repair people cannot fix the problem, they should replace the product. Also, their customer service does not care, is not helpful, and is sarcastic. I am done!!

Sorry, this was a FRIGIDAIRE dishwasher - not a KitchenAid dishwasher!

We bought the Kitchenaid dishwasher a year ago. Just like the rest of the post it does not clean dishes. Stay away at all cost. You can take dishes out that have food particles on them after the dishwasher has ran run then under water and whats on the dish will rinse right off!!! Service tech says it cause by hard water (we had an LG dishwasher in the same spot, same water for 9+ years, no problems but its the water!!!). So Whirlpool want to charge for a service technician to come out to look at the dishwasher that under warranty!!!! So whatever you do stay away from kitchenaid/whirlpool dishwashers!!!

We have had this stupid side by side shiny stainless steel refrigerator for less than 2 years. The heater or Defrost Thermostat has gone out. There is a buildup of ice on the back of it. We dont know exactly which one has gone out until we turn off the fridge for 24 hour and let it thaw out. After that, the repairman will come back out. We have lost food and this has been a tremendous inconvenience for us. This should not happen on a fridge this old. DO NOT BUY THIS BRAND. It sucks!!

I purchased a KitchenAid dishwasher in September of 2010. The purchase price with installation and taxes $800.29. A service call was made March of 2013 with a broken latch. In 2015 the same problem occurred. This year 2016 in September the latch broke again and now its two months later and the panel of the whole electrical circuit board does not work. I am extremely dissatisfied with this product. I actually have never gone online and made a statement as far as dissatisfaction with an appliance. It seems like to me that not only are products made to break with being told I should have purchase an extended warranty which from many of the reviews is an additional waste of money. I wish I had looked at more reviews prior to purchasing the product. Dishwasher model number is kuds30ixbl. I was upgrading appliances and wanted a nicer product. I will never recommend a KitchenAid appliance again. When I spoke with people on the phone it was very dissatisfied. Basically Ill have to say that most companies are no longer concerned with customer service. I plan to look for the cheapest dishwasher I can find with as few electronics and things to break as possible.

KitchenAid? More like KitchenFRAYED. Yesterday morning as we performed our regular cleaning on our KitchenAid fridge, a food takeout bag inside (not plastic) began to smoke. After several minutes of searching the house, looking for the fire, we checked inside the smoke infused fridge, noticing a charred bag as a result of the clearly DANGEROUS light bulb inside. What was a charred bag of smoke and ashes QUICKLY BURST INTO FLAMES!!! We had to call KitchenAid the following day (today) as they clearly do NOT take safety as a priority and have their phone lines open on Sundays and were immediately told it was our fault, not theirs, and completely BLAMED FOR the high-risk situation their fridge caused. Had we left the house or left the bag to smolder unknowingly, our whole HOUSE could have caught fire!!!There is pets and CHILDREN in this household but we were just informed it was our fault for leaving our barbeque takeout bag in the fridge it was required to be in. Horrible customer service, RUDE, unwilling to take responsibility and even wanted us to PAY to have it looked at after we couldve suffered the loss of our house, pets and family members inside. TRULY unbelievable and disgusted by KitchenAid. This fridge has had its issues from DAY ONE. We had to get a replacement immediately as it began to rust on its exterior within its first week in our house.Soon, bins began to crumble, plastic shards filling the interior as we suffered to obtain replacements. Of course, they were highly reluctant to send replacements and sent the bare minimum. HAZARDOUS, RUDE and IRRESPONSIBLE most definitely sum up the company as a whole. Do not recommend, especially if you wish to live your maximum lifespan and preserve your family, pets and friends.

Purchased a higher end Kitchen Aid dishwasher model KUDE60FVSS3 in 2010. End of 2016 dishwasher was having issues with it not draining at the end of the cycle. Had a local repairman out twice. He replaced the drain pump and repositioned the drain line - didnt fix the issue. Contacted Whirlpool/KitchenAid customer service and set up an appointment with a factory authorized technician. Factory certified tech couldnt figure out what was wrong (test was not producing an error code). He suggested replacing the main board and drain valve sensor - ($400+). He couldnt guarantee that this would fix the problem since he couldnt get an error code. I understand that appliances break down, and I was prepared to have this one repaired, but when the fix is a trial and error throw money at it approach, this deems a product as disposable, since its cheaper to buy something new.Although the dishwasher is 6 years old, I estimate that it has run less than 1500 cycles (running it every 3-4 days over the 6 years). Also, in the 6 years Ive had to replace the cutlery baskets twice - cheap plastic garbage. I sent a complaint letter to Whirlpool executives and their response, although quick, was one basically one of Were not prepared to do much. KitchenAid use to have the reputation for quality and reliability. Now they have cheapened the design to where the higher end models are no different than a cheaper $300 disposable machine. There was nothing wrong with the quality of money I paid for this dishwasher, but certainly Whirlpool/Kitchen Aid quality and reliability leaves a lot to be desired. Will never buy another Whirlpool product, nor will I recommend.

Like many others, we bought the KitchenAid based on recommendations from HD and other appliance stores. We spent a bit more to get the high temp wash and power scrub features; basic wash by most products simply does not cut it. After about 2 years the pump started making a racket like a hammer tapping very fast on a metal plate. And...no warranty for the pump. The pump!!! Jeesh. Our first dishwasher from GE lasted 20+ years without touching it. Our second, from JennAir, lasted 6 and that is after I replaced the pump, the door seal, the main filter system and the top rack. The KitchenAid we bought...seems about 2 years. KitchenAid is no better than the worst manufacturers out there. What a joke.

Three years ago my husband and I purchased the newest top of the line KitchenAid dishwasher V103111213, energy star. It does not clean dishes. If I put even one dish in the wrong place, several dishes above do not get washed. Take a top load with two small plates in the bottom. Coffee mugs on the top dont get cleaned. This is a disappointment. KitchenAid used to be the best. This is the worst dishwasher I have owned. Even our bottom of the line, Frigidaire did a much better job.

Like the freezer on the bottom like a chest. Like the middle drawer for meats & veggies. Food is accessible, easy to locate. Have had this refrigerator since 2003 & had no maintenance issues. If we ever get a new one, it will likely be a similar model, maybe in a flat finish.

We had remodeled our kitchen and bought all the appliances through hhgregg (which is another story). We bought the KitchenAid Architect Series II and have had an issue with the oven making clicking and whooshing noises every 55 seconds. It is the sound of the pilot light igniting in the oven. I have never heard this noise before with my old oven or anyone else for that matter. When we have the oven on, the noise is so loud and annoying! I put in a complaint to KitchenAid, but they told me that that was a normal sound. They sent a repairman out and he also said that that was a normal sound! Who has ever heard a loud ignition in their oven every 55 seconds? The customer service is horrible and the product stinks! Ill never buy from them again. Ill pay more next time and get the Jenny Air appliances. I had them for 18 years and never had a problem! How disappointing! We are stuck with a shabby appliance! Shame on KitchenAid/Whirlpool. Normal? Who are they kidding?

Thought Id share my KitchenAid experience. I purchased a refrigerator (KFIS29P), dishwasher (HUDS35FX), range (KGRS206) and microwave (KHMC185) on August 30, 2012. The first time we used the oven, an F30 error code popped up and it shut off. It came back on and would do this intermittently thereafter. I then tried out the new dishwasher and found that it didnt clean any better than the cheap one I replaced. On to the refrigerator, I noticed the seal between the door and icemaker was constantly wet and dripping water next to the ice bucket, freezing it in place. So after my first week with my new appliance set, I had to call service, something I didnt have to do for 15 years prior with my old appliances. One tech couldnt handle the different appliances, so separate appointments were needed for each individual unit. The repairman told me the dishwasher was fine, but unfortunately, the new dishwasher just doesnt clean as well as the older ones. It would have been nice to know this before spending $1,000 for an inferior unit. My friends Bosch dishwasher doesnt seem to have this substandard cleaning issue. Then Im told the refrigerator seal appears okay and it is probably due to the weather? Thats a new one. Not happy with this explanation and the constant need to dry the inside of the refrigerator. Another serviceman came out. He advised the seal was bad and a new icemaker door was needed. At that time, it was also noticed that the ice bucket was starting to rust in the bottom. A replacement was also ordered. The refrigerator issue is still being dealt with, while I even saw the outside stainless near the water/ice dispenser was starting to get a little surface rust. The range is requiring a new sensor and complete electronic panel to get it running properly.The microwave has been the only thing that has worked without issues, though when I bought the set, I was told it was all made in the USA. However, the microwave says Made in China. Maybe thats a good thing. The way Im asked every time I call about getting an extended warranty, its obvious its very much needed with the lacking quality of these appliances. My wife was so happy getting her new stainless appliance set, and I was happy about buying what I thought was a quality name - KitchenAid. We were both let down. So many problems in the first month of ownership, Im definitely concerned for the future. Paying over $5,000 for the set and now being practically forced to purchase an extended warranty to try to get a full life from them is disappointing. Im sorry to say I cant recommend KitchenAid to anyone nor would I likely purchase this brand in the future.

Bought this particular microwave based on looks and price. Turns out its been a pretty good purchase and has outlasted all the others Ive purchased before it. The mechanical bits are kind of a pain though: The door mechanism is iffy sometimes; and the wheels on the ring below the turntable arent of good quality polymer... One chipped at some point and now it goes thunk, thunk, thunk as my meal/drink/whatever is warming up.

We have had our KitchenAid dishwasher for 14 years. Over the years I have viewed many others at various friends homes and mine is better in all areas! I believe buying the Top of the line KitchenAid dishwasher that is available. I have never had a problem with this dishwasher! Spending a few extra dollars on something used so much, is a great investment!

In 2013 I purchased a KitchenAid package of appliances for my house. Since last year I have had the repair people out on 5 different occasions and I am still having issues. The model number is KFIS29PBMS02. Initially I was having issues with the ice maker and freezer and the PO code which means powers failure. I was told to have an electrician check the outlet which I did and it was fine. They then said it was a circuit board but didn’t know which one and they recommend replacing both which we did. No sooner did they leave and the code popped up again. They said it must have been a bad board and replaced another board. After they left it acted up again. Tech came out and said it was a bad deli board which is the last thing the company wants to replace due to the cost. I told them ice machine is still not working right. He said I may need a new machine. I couldn’t afford one at this point after taking numerous days off from work to meet the repairman. Fridge had also frozen up and the guy defrosted with his heat gun and said KitchenAid knows that the condensers are bad because they are aluminum and they have been replacing them. Fridge froze up again, ice maker makes ice randomly say a tray a week if lucky. I put bought ice in the dispenser and it melts. They are coming to replace the condenser this week after making arrangements for someone to stay at my house to wait for the repairman.Talked to different repairman today before he came and told him the problem and he said it may not be the condenser which is under warranty still (5 years). Frustrated as hell and think there is class action status here. Customer service at Kitchenaid sucks. They do not care and basically told me I didn’t put enough money out to qualify as a lemon.

I believe the adage is true, things just arent made the way they used to make them. Its 4 years old, the wheels pop out of the top track constantly and weve had some problems with leaking. Maintenance was out to fix a problem within 6 months of owning because the motherboard fried. It went almost a year without working through certain commands. For instance: if you wanted to use the normal or heavy wash cycles, forget it, the machine would only run the one hour cycle. Its just been a pain in the butt. However, it is quite quiet. Especially compared to our last dishwasher. Not as quiet as some, but it is sufficiently quieter than I had expected.

Extremely disappointed that our Kitchenaid microwave magnetron has failed after only 2.5 years and requires $325 to repair (65% of the purchase price new). We have never put metal in the unit, which, after researching, appears to be the only possible operator cause of failure, meaning a part that is reportedly supposed to last 22 years is clearly defective from the factory. Service staff on the phone have been quite kind and sympathetic, but unable to help. They encouraged me to email the company directly, which I have done with the above verbiage, requesting explanation of their policy to not cover this under warranty, especially after seeing so many other people complain of the same issue. The company has not responded. The service tech who diagnosed says hes seeing this more and more, as the appliances are being built less and less robustly.

We spent a bunch of money on KitchenAid appliances (refrigerator, stovetop, dishwasher, and double range) when we remodeled our kitchen and, if I could, I would like to go back in time a slap myself in the face for making this decision. KitchenAid appliances are GARBAGE. One side of our fridges french door pops opens then the other side closes. This is a nightmare when you have kids because it basically ensures that your fridge is open ALL OF THE TIME.The dishwasher doesnt work very well. We previously had a Bosche brand dishwasher and I SO wish we stayed brand loyal because that brand was terrific. The KitchenAid dishwasher doesnt completely clean our dishes, it does more of an 80% cleaning making us have to rewash some items after they been through the KitchenAid process. The nobs on the stovetop have broken twice now...I think you get the idea. We bought KA because we thought we were buying a premium brand and nothing could have been further from the truth. We will NEVER buy anything from this brand again and if my ship ever comes in I will happily throw this crap away and buy new appliances immediately.

Installed new 3 weeks ago. Convection microwave vents out the front. There is SO much hot air coming out, that the oven door handle is too hot to touch without a potholder, not to mention how hot it makes the kitchen with all that hot air!! It also shut off twice during the cooking process. Not sure if it overheated or what. Repair person replaced part that will hopefully fix the shutting off issue, but KitchenAid has no solution for the hot oven door handle. They have created a part that redirects the hot air coming out of the regular lower oven that makes the warming drawer handle too hot, but nothing for my situation. Very poor design!!

We built our house 3 years ago. We chose a KitchenAid kude48fxss6 for our dishwasher. We chose the higher end model thinking it would be better. The dishwashers 1st issue was in our 2nd year of having it. A gasket of some kind went on the inside. The water during the cycle found the path of least resistance out, and cause a fair bit of water damage to our floor by the time we came home and saw. My husband repaired the dishwasher with a $5 part. The parts store commented that it was a very frequently breakdown on these dishwashers. Next came the plastic nub that connected the top basket to the roller. Each basket has 4 of these nubs. Plastic becomes brittle over time especially when exposed to hot Temps and water. So not surprisingly one broke. And now mother recently the entire connection piece that the baskets roll on has broke.Fortunately my husband has been able to fix these items but its extremely disappointing that we spent good money on such garbage and also have to still repair a damaged section of floor. There isnt any accountability for the disposable garbage these manufacturers make. The use the cheapest components designed to last just long enough though standard warranty so that you are stuck repairing and or replacing. It should be criminal. They should take notes from the Toyota production systems and learn about continuous improvement. Then people would be fistful to the brand and their businesses would thrive rather than their current model of cheat and deceit. Sincerely, a mom of 3 little kids who has better things to do than wash extra dishes.

I am very happy with my stove. I have a gas stove and it also has a convection option. The heat seems true to temperature. The convection is a great option when you need to cook in less time. The only drawback is the knobs are not a solid piece and the wrap they put on it seems to be coming off. I use the stove a lot!

Very expensive high end refrigerator bought. 3 years old and I just paid over $800 to get the ice maker to work again. Suppose to be high end but stay away.

We have an 18-month old KitchenAid refrigerator - high end model with the freezer on the bottom. It began to leak water that settled at the bottom of the freezer. After a time, it would freeze so much that it would eventually leak out onto the floor. We looked in the book - no help there. I found your forum and a problem just like ours (same model even). They said it turned out to be a grommet that was too small and that a new style had been developed. So we wrote to KitchenAid about this. They denied that there were any problems. After several conversations with them and a copy of one of your forum notes on this, they finally did agree to at least pay for the part. Well the appliance man came and fixed it. It was indeed the old style grommet. He said it happens all the time. We wrote to them again and asked them about paying the labor (part was about $12 and the labor is $100). No, they would not do this. Apparently, according to the repairman, this refrigerator is not the only one with this problem. This model is also sold by Maytag and some other - maybe Sears? Just slap a different name on them and they all have this problem. So buyer beware. Make sure that they check this out before you bring it home or you too will be paying the price to fix it. We really bought what we thought was a quality product (now that we are retired and didnt want to have to deal with repairs all the time). So much for that! KitchenAid support was of no help at all. If I had to do it over again, I would not buy another KitchenAid product!

We upgraded to get the nicer KitchenAid dishwasher. Weve had it for five years and it is working terribly for the last several months - for a while I was fully washing the dishes to put them in the dishwasher, only to have them come out dirtier. My husband has been able to fix it but then a few weeks later it will start doing a bad job again. This has happened probably five times now. I want it replaced SOOOOO badly. Apparently dishwashers are supposed to last on average 10 years - so our upgrade has done half the time. Will not be buying KitchenAid again...

I love the stainless steel interior. The dishes come out clean on light China wash. It is 8 1/2 years old and I have had no problems. This is my second KitchenAid dishwasher. I recommend it.

This is a combination microwave and range exhaust fan. The microwave started suddenly and spontaneously. The cancel button would not shut it off. I have unplugged the microwave and will contact KitchenAid for repairs. I will also file a complaint with the government product safety commission. I am convinced this product is a serious fire hazard and its only a question of time before someone is seriously injured or killed.

All eight wheels fell off of the bottom rack of my dishwasher. My dishwasher is about 3 years old. It appears the only resolution is to spend $120 to purchase 4 sets of wheels to repair my dishwasher. When I purchased this dishwasher, I decided to spend more than I had originally planned in order to get what I thought was a superior product. This is unfortunate and makes me think that maybe KitchenAid does not provide the quality I had always thought. This appears to be a problem many customers are dealing with, and I have to wonder why KitchenAid does not act professional and address this issue!

A few days after my dishwasher was installed my contractor noticed that vent [left side facing dishwasher KUDS35FXSS] was wetting inside door of my new cabinet. I contacted Kitchen-Aid. They said I had to contact where I bought it. I called the appliance store & told salesman (Dominic) whats happening. He said hed look into it. After a few days I went to store & asked him what was going on. He said his K-A tech said its probably a bad intake vent. Dominic told me to call the number he gave me to get a serviceman out & just keep the door of my cabinet open when I use DW until tech comes and fixes it. I went home & contacted the service dept. Tech came out. Tech said he felt moist heat coming out from side vent by cabinet. Tech called K-A Tech who told him venting system must be bad for that vent is supposed to takes in air. Tech said he had to order a new vent system & he would be back to install it. Two days before tech came back I opened door of DW & a screw fell on the floor. When tech came to put in new vent system I asked him about screw & he didnt seem surprised. He said it probably came from the insulation. Is that normal? He put new vent system in & left. I put on the dishwasher & about an hour later opened my cabinet & felt the inside of it. It was wet. I called tech again. He came out for the third time. He contacted a Kitchen-Aid Tech who told him to do a diagnostic check. Result is he has to put in a new Control board and dispenser. Now the front light indicator doesnt work. The dishwasher was installed a month and a 1/2 ago and I can only use it with cabinet door open because it is warping my new cabinet and somethings wrong with the dispensers. When youre looking for a dishwasher nothing in the details tells you where vents are. Who would put the vents of a built in dishwasher on side when there is wood cabinets on each side.Now Im stuck with a dishwasher that when used is destroying my cabinet and doesnt take the jet-dry and I have no idea what cycle because light doesnt work. I didnt pay to have a dishwasher re-built I paid for a new working dishwasher. What upsets me also is the appliance store that I purchased it from acts like its not their problem, its the companys. H & H Appliance center is the one who sold it to me, not K-A. I bought a new dishwasher not one that has to be re-built. Please help I dont know what to do. I dont want others to go through something like this. I bought 3 other appliances from him ($4500.00 total) same day I bought dishwasher. I guess I was foolish to think hed make things right. I feel H & H Appliance Center, 909 Rt.130 North, East Windsor,NJ 08520 should hold some of the responsibility. Shouldnt you be able to go back to the person you bought from and expect them to make good? Please help me. This will never end until the warranty is up and they dont have to do anything.

Purchased this expensive gas oven less than 3 years ago. Three of the five burners now have frozen valves and do not work. The middle burner went first, then the right front and now the left back burner. Very disappointed. Would not recommend this range to anyone for purchase.

2 years old dishwasher. Within 6 months, top rack roller axles broke. After a year, stopped cleaning top rack items. I found out the Chopper Assembly was broken. Had to replace it. Both are cheap plastic parts. Terrible experience with this brand.

I purchased my KitchenAid dishwasher from hhgregg in January of 2011. I purchased model KUDS30IXSS. I also purchased a 5 year warranty for the dishwasher. The first time I called for service for the dishwasher was for the top rack in the dishwasher. The rack was broken and needed to be replaced. The rack was not covered and I had to pay nearly a $100 for the part. The next time I called for service the pump was broken on the dishwasher. This part was covered by the warranty on the dishwasher. The next time I called for service the grinder was broken on the dishwasher. The next time the dishwasher stopped working because a fuse blew on the dishwasher. The last time the dishwasher stopped working was in October of 2015. In October I was told that two pumps were not working, the circuit board was replaced, and the control board on the front of the dishwasher was replaced. Today 3/31/16, my husband informed me that there is water in the bottom of the dishwasher again and he cannot get it to turn on. None of the lights light up again and furthermore since the control board is melted he is afraid it is going to burn our house down. We just want it out of our house. I called hhgregg and they are of no help. I did not renew the warranty this time because they wanted $700 to renew the contract. I could purchase a new dishwasher for $700 and believe me, it would never, ever be another KITCHENAID product. I am so very, very disappointed with this product. The repairman told me when he was here in November that because the dishwasher is 5 years old they would only offer us half what we paid for the dishwasher. At this point I do not know if I want another dishwasher. It is only my husband and me. We eat out for dinner almost every night anyway. Why go through this aggravation? What has happened to pride in American workmanship? My husband owns his own business. If his job performance was like this, he would be out of business tomorrow! Shame on you KitchenAid! I trusted in a product I had purchased 25 years ago! My sister-in-law is having the same problems and sadly, I recommended she purchase KitchenAid! I will not be recommending that anyone buy this brand again. We are building a new home and we will be researching appliances before we buy...but it wont be KITCHENAID!

Stainless Steel KitchenAid Dishwasher Complaint - I bought this high-end dishwasher for $1,600 in 2006, and it has broken several times - replacing internal panel, internal control unit, and exterior touch pad within warranty period in which I had to pay for labor and miscellaneous parts. It now has another broken internal panel, internal control unit, which is out of warranty now. The GE authorized repairman said I have a lemon and it’s not worth fixing. GE has offered to pay for a few parts but not labor. Or, I need to buy a new one with a slight discount. I feel this is unreasonable since I have had major problems with this dishwasher lemon within warranty.

Purchased dishwasher in 2011. 1 month after warranty the control panel went. A year later the wheels fell off the top rack and plastic parts ruined the motor. 2 years later we replaced the top rack wheels ourselves as did every other owner based on repair forums. A week ago in 2015 our panel went again. Never ever, ever will purchase a KitchenAid dishwasher again.

I purchased a KitchenAid refrigerator (side-by-side with Ice Maker) from Lowes that was recommended by our builder for our dream house! I was so excited that I was going to have KitchenAid appliances, thinking that I would have something that was really going to last and be beautiful at the same time. Ha! In less than 5 months after we bought it, it was coated with ice in the freezer bottom and leaking water all over the floor. The repairman came out and said that a lot of times they are shipped with gunk in the lines. Stupid us, we actually believed him and thought all was going to be fine now. Now, less than 8 months later, it has been leaking water all over my kitchen floor again and it took us a while to get someone out. We are now told on a refrigerator that is not even 3 years old, that it has a defect, was made that way and that KitchenAid knows it and doesnt have a fix for it. Something to do with a valve that is too small and the heater and the line. He would defrost it for us for a charge of $220.00. Plus he informed us that this refrigerator that I (not a we in this case) paid $2,000 for will only last at most about 8 years and that the next thing to go out will be the compressor at a cost of $800.00 or more to replace, not including the service call. So I have this beautiful to look at refrigerator sitting in my kitchen that has the bottom drawer open, it is turned off at the breaker... Oh yes, that is what he recommended and we are hoping that after the past 24 hours, there is no more water in the lines that will freeze up immediately and the leaking will begin again, only sooner. I refuse to be taken advantage of on this. I think a BIG Class Action Lawsuit is in order. I have never thought of suing someone before, but now, I am not so sure.

We purchased a KitchenAid counter depth refrigerator Model #KRFC300ESS03 about 1 1/2 years ago. When the water filter needed to be replaced, I could not find the product and could not get the old filter out. After a $75 service call, I learned that the filter model numbers had changed and the instructions for removing the old filter in the manual were wrong. I also learned that you had to open and close the doors a certain was to prevent the seal from cracking (not mentioned in the manual). The seal is cracking, plus the door handle has come loose and cannot be tightened. KitchenAid just sent me a warranty solicitation, and for $387.95 I can get a one year extended warranty on the fridge, which cost $1,799.99. Seems too high to me and I just wish this was a better product.

My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack trucks bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

Our 5 year old Kitchen Aid dishwashers door broke. Now, the door drops open with a resounding crash and if your leg is in the way, too bad. Also, the soap dispenser doesnt work. We bought all Kitchen Aid appliances when we built our house. The dishwasher is not good. The refrigerator and convection ovens have not been a problem. You really have a quality problem with the dishwasher.

Our family has had problems with this microwave since we purchased in 2007. Realizing that recent history has proven manufacturers of some appliances cut overhead by skimping on parts made overseas, I assumed KitchenAid was a safe bet. I could not however have been more mistaken. I am what is considered a journeyman carpenter, mechanic, electrician and DIYer. So I assumed, again, mounting our new microwave should not have been space shuttle science. I was shocked and surprised to see how fragile the front intake grill design really was especially coming from a reputable company such as KitchenAid. If youre not extremely careful just mounting the intake grill where its supposed to attach could result in undue stress to the plastic tabs and cause them to break. The operative word being plastic unfortunately, not the real metal it is made to look or function as. Why were these at least not reinforced? About eight months later the main control board started giving us grief. Sometimes it would lock up or beep for no reason and other times would work fine. We lived with that for some time until the handle broke after a year and a half of normal use. By the looks of it, it seems the proximity of the heat from items being cooked caused it to crack mostly near the top where the handle is mounted, again causing stress fractures and ultimately causing the failure. I have been the sole provider for my family so money was something we cant be frivolous with. Weve ended up having to unplug the unit due to issues with the main control board. I am now in the market for another microwave and I will not buy another KitchenAid product. Unfortunately for my wife who has to match styles (since the range is also KitchenAid), this wont be an easy task. Ive always thought highly of this brand but I guess this new generation of people in manufacturing isnt what they used to be. Signed, DISSATISFIED CONSUMER.

I have a brand new Kitchen Aid Conversion Oven/Microwave combo. The way the microwave is designed, you open the door down, like an oven, toward you. Thus, my child opened the microwave, took out some warmed milk, and spilled it on the door as he was getting it out. Some of the milk seeped in between the glass of the door. Apparently, there is no way to clean it! It looks terrible!I called KitchenAid customer service and they told me this a cosmetic issue but a repairman could come and take the door apart for $129 to clean it! Clearly, this is a design flaw! Spills happen all the time with food preparation. The owner should be able to clean it themselves!!! There are no warnings about this in the instruction booklet. How is the consumer supposed to know they cant fully clean the appliance? Why isnt the glass sealed? I want the public to know about the design flaw in the appliance.

This dishwasher was purchased at Lows. It is a KUDS30IXSS1. The serial number is F10101981. They sent me a warranty expiration notice, it expires 2/25/2012. I wouldnt spend one more dime on this.Dishes have to be prewashed before loading them in dishwasher. Everything come out filthy after they are washed. Everything has a dingy film over it. I always wonder if we are going to get sick eating off the dishes. The dishwasher takes way too long to run the cycle. If you dont use the heat dry the dishes dont dry at all. All of my black cooking utensils are so discolored. I have been throwing them away and replacing them. My old Whirlpool did a wonderful job on the dishes and it cost about half of what this one did. It was about 5 yrs old and I gave it to my Mother-in-law. The only thing I can say about this Kitchenaid that I like is it is very quiet. I wish I could afford to get rid of this thing. I would sent it to good will and recoup a little of my money at least as a donation.

We spent $6000.00 for a built-in side by side 48 inches refrigerator. Nothing but trouble with the ice machine. First, it froze up soon after purchase. They sent a appliance person out. He said just break up the ice. How stupid was that? The next appliance person, the water is leaking into the motor of the ice dispenser freezing it up. When exposed, you could see all the frozen ice. A lot of it. No wonder the motor wont work, it was frozen up. When the new part came, it had a new part with it. This rubber washer was to stop the water from going into the motor and freezing it again. Now these motors are not cheap. So this was a design flaw. Here we go again: same problem even with the new rubber washer. It’s frozen up solid. It makes a lot of ice you just can’t get it out of the dispenser. I am sure there are a lot of people that have this same problem. This started before the warranty was out. This is a two years and 9 months appliance. There’s trouble with the ice maker all the time. They just tell you your warranty is out even though they made a flaw in the ice machine design.

Provided by contractor - 6 burner stove top, large oven. Gas range, electric oven - the preferred method of most cooks - at least the ones that are getting up there in age! Great size oven so when whole family gets together - over 20 and adding - it is big enough to accommodate all dishes - top with 6 burners is big enough to let 2 people cook comfortably - the more the merrier!

Well My stove and oven are old. I still have the stove that the pilot lights stay lit. I don’t like that. I have a two year old granddaughter. It worries me because the stove feels hot. I would love to have a new stove. Oh it’s a gas stove.

We purchased the top of the line KitchenAid built-In refrigerator. Before a year was up it stopped working and they had to replace the whole internals of the unit. They have been out several times for the Indoor Ice maker freezing up. Ice maker has never worked properly since day one. Now the refrigerator is stopped working and they want $1,500 to fix it. This has been nothing but a big waste of money. DO NOT BUY KITCHENAID.

I bought a new KitchenAid refrigerator model #ksrj25fxms02 at BrandsMart on 2/20/11. After two years, the drinking water and ice out of the refrigerator odors are real bad. After doing all recommendations from KitchenAid, including changing water hoses, filter, cleaning, etc., the drinking waters odor persists, and there is nothing they can do. I dont recommend KitchenAid refrigerators to anybody.

I purchased a suite of Kitchen Aid products in July 2011 from Art Handlers Appliance Center. Refrigerator, dishwasher, gas convection oven and range and microwave. They were installed in my new home. To date, the handle on my microwave didnt just come off, the plastic broke. It just doesnt heat food quickly and is the noisiest microwave ever.The range has knobs on the front and the writing on all the knobs came off within one month. Im currently on my third set of knobs and they now have no writing on them at all. Therefore if anyone else uses the range they have no idea what they are doing. Also, unless you lock the unit, if you lean over it to get something out of a cabinet, you can easily turn it on with your body without knowing it. Overall, this is a dangerous unit to own.

Purchased (2) drawer type KitchenAid dishwashers from Sears in late 2009. Built new house, attempted installation since June 2011. Unsuccessful at initiating cycle. Plumbing lines create enough back pressure to break door seal shutting off cycle. Installation manual incorrectly shows plumbing mounted on left rear side. Pre-plumbed at factory from rear of unit. emailed KitchenAid last week, no response. Offered installation service from Sears in August (?), service technician had never installed a drawer type dishwasher. Gave up. Different Sears installer here now, 11/28/11. Having difficulty diagnosing and fixing problem. Two year warranty expired in October without dishwasher ever running one cycle. Sent KitchenAid letter, no response! Horrible response from both KitchenAid and Sears.

I bought a KitchenAid Appliance suite 3.5 years ago. The dishwasher does not drain completely after the cycle ends. In addition, after the problem began a week ago after the cycle ends everything in the dishwasher has a soap film. Waiting for a repair person to arrive as I write this review. My previous dishwasher was still working after 25 years!

My 5000 dollar and only 4 year old fridge stopped working. KitchenAid is telling me it is not repairable and they are not doing anything about it. They are saying the 10 year warranty does not cover the broken part. Major appliance should last for longer than 4 years!!!

I have owned the KitchenAid Pro Scrub for two years. I purchased on the previous reputation of KitchenAid, and what a complete disappointment. What I was told about the dishwasher was, it is quiet, heats water to ultimate sanitation, no need to rinse, with garbage disposal, high powered, is an excellent option... the dishes have not gotten cleaned even pre-rinsing from day 1. Called the company I purchased the dishwasher from and the claim is I was not using the correct chemicals to clean the dishes. Really? I was told the dishwasher was the top product for cleaning the dishes... not chemicals. The dishwasher was somewhat quiet at the beginning but progressively became noisy, cleans off and on, and now, water does not make it up to the top basket. Followed the troubleshooting recommendations to check for blockages, although I always pre-rinse. No blockage; however, no water is getting to the top basket. Even tried dropping the basket to the lower setting and no luck. The top basket drops down and forward. The plastic pieces to the top sprayer in the back of the dishwasher does not line up properly, the plastic piece on the back is possibly warped. This is a very bad product.

I, like many of the already listed complaints, purchased a KitchenAid Microwave (Model KHMS155LSS-4) as part of a complete appliance purchase in 2006. I had the same issue last year that others have listed about the unit randomly turning itself on. After contacting Customer Service, they escalated my issue and immediately had it handled by the Safety Department that ordered a new control panel and sent out A & E to repair. The unit seemed to be working fine until this past week when it stopped heating food. Everything seems to run as normal but it no longer heats anything. I contacted Customer Service today and nobody seems to care about the long repair history and lack of quality product they are producing. Im concerned that the current issue is somehow related to the prior issue, but they will not acknowledge that to be the case. It has to be bad on a microwave that runs without anything in it for long periods of time, even though Customer Service says their biggest concern when it runs without anything in it is damage to the inside cook chamber. If I decide to repair this microwave again, it will be the third time this unit has been repaired since I purchased in 2006. I am disappointed with the constant problems I have had with this microwave.

I purchased a dishwasher in May 2011 for about $900.00 and within 2 months, the electrical panel broke and I could not open the dishwasher. At that time, I should have insisted they replace the dishwasher because it is an absolute piece of junk. Two and a half years later, the plastic pieces that hold the upper basket have broken for the third time. I called KitchenAid and spoke to a manager. They offered to pay for the parts but I would have to pay for the service call and labor. I told them forget it since the pieces can only cost pennies. What government agency forces manufacturers to recall faulty items? Obviously from the amount of complaints online and the numerous complaints to which the service company responds to, this is an ongoing problem that KitchenAid has failed to address. I will NEVER purchase a KitchenAid or Whirlpool product again. I advise anyone that is looking for an appliance to avoid this brand!!!!

My four year old Kitchen Aid dishwasher (model kudko31twh2) has been a headache. Numerous calls for leaks has not fixed the problem through Bestbuy extended warranty companies. Now, my new kitchen floor is damaged, and this past Saturday, Feb 18, the machine gave off a burning smell. I had to remove the machine from the premises, due to the smell, and felt compelled to purchase a new dishwasher, even though there is still time left on my extended warranty. I am very angry and frustrated that Kitchen Aid said it is Best Buys problem, and not theirs.They might be right, but they should stand behind their products better.

I was a builder in Atlanta for 30 years and used KitchenAid in my homes many times. I installed a high-end side by side just under 2 years ago in my personal home and it suddenly started forming ice. When the technician came he took apart the panel with the cooling element and found the sealer wire which was installed crimped had destroyed the thermistor which regulates the fridge. When I called KitchenAid their answer was over time, which could be anywhere from a week to years the parts or the way it was put together could break down. Really? I never would have used KitchenAid if I knew they weren’t responsible for the correct installation of original parts. It cost $325 to fix.