Horrible Stove - I am on my second cooktop and the stove is not quite 5 years old, already had to replace the touch pad also. Two years ago the smallest chip at the edge of the cooktop cause a huge crack line to encircle the back burner and it fell in, WELL it happened again. A small chip on the edge of the top again cause this huge crack line that encircled the back burner and it fell in. Crummy stove, DONT BUY Kitchenaid - run and buy anything else. KitchenAid was once respected name now it deserves total disrespect. Expensive but no quality here and the heat from the stove turns the oven handle yellow and streaks appear inside the glass window which cannot be cleaned. All in all a horrible product. Now I have to pay for another cooktop on a stove that was VERY EXPENSIVE TO BEGIN WITH.

We spent a bunch of money on KitchenAid appliances (refrigerator, stovetop, dishwasher, and double range) when we remodeled our kitchen and, if I could, I would like to go back in time a slap myself in the face for making this decision. KitchenAid appliances are GARBAGE. One side of our fridges french door pops opens then the other side closes. This is a nightmare when you have kids because it basically ensures that your fridge is open ALL OF THE TIME.The dishwasher doesnt work very well. We previously had a Bosche brand dishwasher and I SO wish we stayed brand loyal because that brand was terrific. The KitchenAid dishwasher doesnt completely clean our dishes, it does more of an 80% cleaning making us have to rewash some items after they been through the KitchenAid process. The nobs on the stovetop have broken twice now...I think you get the idea. We bought KA because we thought we were buying a premium brand and nothing could have been further from the truth. We will NEVER buy anything from this brand again and if my ship ever comes in I will happily throw this crap away and buy new appliances immediately.

I bought a self-cleaning oven that did not clean a sugar spill. That was what the repairman told me after trying several times to use the self-cleaning feature. He said it was baked in and would never come out. I guess I shouldnt make apple pies in my self-cleaning oven!

I purchased, unfortunately, the complete upper end Kitchenaid appliance for our kitchen 5 years ago from Home Depot and with the extended warranty with Asurion. Within 2 years the dishwasher had many problems that required several repairs: new computer board, new pump, new door, new seals, new wash arms and more. The self clean for the oven never works at all and never fixed. The microwave often refuse to work at all and must unplug and wait 15 or more minutes to work and never fixed. The worse... the $3500 French door refrigerator freezer has died 4 times. Needs new defective wire system that the fix damaged interior parts that were never covered or fixed. Next the freezer fans died. Next the ice maker stopped making ice...still waiting for that fix. And now the water will not flow as well. And each time we must shut it down and lose lots of food. Asurion coverage is slow and limited and uses distant repair companies that break things and never follow through for many weeks. Do not buy their coverage. Home Depot never back these awful appliance either. And Kitchenaid simply does not care and says sorry its is not their problem. Worse appliance I ever had in over 50 years. Avoid at all costs.

We built a home and bought all appliances new. The flat top stove is KitchenAid and we bought all in May 2016. Moved in Oct 2016 and used the stove several times to find out even with the stove cleaner it was not a good stove. You can see the eyes that we use they have like white built-in marks on top and I text the Co. - no answers back. No response.This cook top is bad.

25 month old KERS505XSS Electric Double Oven Range - Apparently, the self-cleaning cycle of KitchenAid ranges should not be used! After reading about the problems people are having with the self-cleaning cycle on KitchenAid ranges, we had a different problem. After using the self-cleaning cycle, a three-inch long section of the lower front corner of the Interior Porcelain coating was missing creating a deep groove where grease would collect. The KitchenAid Customer Service Department has a stock answer, We do not cover that problem! When we told Customer Service that we were worried about grease collecting in the groove and starting a fire, we were told Thats very simple, do not use the top oven!

The unit is 2 years old. The Control panel was always hot. The repairman said that was normal. It was so hot that the cupboard Above the unit was being heated. Eventually the control panel blew. The entire unit had to be replaced. Next everything was burning. The repairman came & told us, You didnt calibrate the oven!!! They calibrated it and then told me that the setting will not hold. we will have to continually monitor the temperature in the oven.I baked two pans of oatmeal bars for my grandsons football team. One pan burned, the other did not. When I called about this I was told, You should have used the convection function. In other words it was my fault. I just threw out 4 loaves of German stollen because 4 were burned on the outside and uncooked on the inside. The remaining 2 loaves are fine. This oven will bankrupt us if we keep bringing in repair men. My question is this, Any suggestions for replacing this unit? Incidentally, we live in St. Joseph, MI, right across the river from Whirlpools Corporate Headquarters. NO ONE CARES whether the consumer is satisfied. Im fearful that this company will suffer the same fate as Eastman Kodak, in my hometown.

My three year old KitchenAid microwave oven started glitching intermittently but now just wont work. When the door is open the light doesnt come on and when you close the door and enter a setting it says to open the door, when you do that it starts saying to enter the clock time. Kitchenaid doesnt have a service help line, just an appointment scheduling system. Guess Ill have to buy another brand!!!!

KitchenAid (Maytag) came through for me on the third range delivered. For the record, the first range was defective, probably the thermostat, and the second range was dented so that the gas line could not connect. Im happy now with a working range, and its a terrific range.

We have had this range since March and it is a huge disappointment! On four different occasions the control panel has blown and shut down the power to the range. In order to restart it we had to reset the circuit breaker. After the second call to service we were told that we should put the stove on a separate circuit by itself. We hired an electrician and had a separate circuit put in for the stove. After the third outage KitchenAid replaced the control panel, but last week it went out again.Next problem is that the knobs and front panel get extremely hot when you run the oven for more than 30 minutes. You need a potholder to turn the knobs. Reported this concern to safety dept. who sent the serviceman again to test the temperature. It was 140 degrees at the knobs, but 160 is the legal heat level. A child could easily burn their hands. Lastly, the AquaClean does not work very well. The edges dont come clean and the large glass door is impossible to clean. There is heavy grease stains all on the glass that cant be removed. This range is not acceptable and is not recommended. There doesnt seem to be any resolution.

KitchenAid model KUDE70FXSS Dishwasher - Bought this unit in 2011. Out of the box, the control panel never worked right. I would frequently have to reset by unplugging and re-plugging the machine to get it to work. 3 years in, the control panel died and was replaced by the appliance store under an extended warranty. The top rack wheels have broken off twice and been replaced. Bottom rack wheels have broken off once and been replaced. Top rack after 6 years is peeling and rusted. Dishes will not clean completely unless you wash them first (kind of defeats the purpose of having a dishwasher) and the prowash cycle takes forever to run. All this time my wife has said, “We paid a lot for it and we will make it work.” FINALLY last week, a rubber spatula fell on the heating element and burned badly... stunk up the whole house. After days of fighting trying to get the burnt smell out unsuccessfully, I got my wife to agree to get rid of it and buy a new dishwasher.... It is NOT a KitchenAid. All that is left now is to get rid of the stove and refrigerator (yeah the stove/oven dont work much better).

INCREDIBLY BAD PRODUCT. The good: the format of a small micro/convection oven over a large regular/convection oven works nicely for me as I can cook almost everything in the small oven and don’t have to waste energy on large oven except special occasion cooking. That said, the electronics went out twice in first couple of years, had to be completely replaced. Now I’m never sure if oven will work on any given day.NEXT: the first time I tried to use the clean program, about a half hour in, I heard a very loud crash and rushed in to kitchen to find glass all over. The whole glass door exploded all over. I eventually got it replaced but now am afraid to use it again. The bell which signals “done” and the timer itself long since stopped working and the turntable doesn’t turn. Today I found the glass top part of the turntable in pieces large and small. I’ve no idea what caused this. I’m worried that a replacement brand will not fit into the custom built in space I will have when I try to dump this headache. P.S. Read my review of KA dishwasher and immersion blender, neither of which are favorable. I have learned my lesson about this brand.

After a year and half, I had to have the repairman come out to fix the oven. $230 later, it worked. But now the oven is less than 5 years old and the oven will not work. And the over-the-range microwave will not work either. I will never buy another KitchenAid appliance again. I have had other microwaves and ovens from different brands that lasted three times as long and were much cheaper! Stay away from KitchenAid products unless you like throwing away money!

I have a KitchenAid Double Oven Gas Range. I read up on the oven before purchase and my purchase was due to the high ratings it received. I love the double oven, but I am very disappointed with the stainless steel stove top range. I consider my self pretty careful with my appliances, but taking care of the stove top is ridiculous. It scratches easily and within weeks of use, brown stains have formed around the burners which will not come off. Of course, you cannot use abrasives and stainless steel cleaner does not work. This oven is only a few months old and I planned on having it for a long time especially with the price paid and being a KitchenAid appliance which is known to be a reputable name. I am at a loss, I am hoping KitchenAid will stand behind their name and do something to make this right.

Installed new 3 weeks ago. Convection microwave vents out the front. There is SO much hot air coming out, that the oven door handle is too hot to touch without a potholder, not to mention how hot it makes the kitchen with all that hot air!! It also shut off twice during the cooking process. Not sure if it overheated or what. Repair person replaced part that will hopefully fix the shutting off issue, but KitchenAid has no solution for the hot oven door handle. They have created a part that redirects the hot air coming out of the regular lower oven that makes the warming drawer handle too hot, but nothing for my situation. Very poor design!!

Purchased all new KitchenAid appliances for a kitchen remodel. The dishwasher overheated in less than a year. A service repairman from the manufacturer replaced the control panel. It worked fine until it was 2 years old. Then it stopped cleaning. I tried working with my extended warranty at this point. One repairman said it needed spot remover (which I had only recently run out of). I disagreed, as the dishes were greasy with food particles left on them. A 2nd repairman replaced the control panel. Still had dirty dishes. They replaced with new control panel. Still had dirty dishes. Then the pump stopped working and you couldnt turn the dishwasher on or drain the water. At this point I had been without a dishwasher for 2 months & was tired of service calls with no results and hand washing all my dishes. The store where I bought it wouldnt replace the appliance & said it was up to the appliance repair to say it was broken...& couldnt be fixed. The appliance repair said that it was up to KitchenAid customer service to make that decision. Customer service said that the appliance repair had to document that enough repairs had been made that it would be cheaper to replace. The appliance people wouldnt do that. I called back the store, the appliance people & the warranty company & tried to get them to work together... with no resolution & ended up buying a new dishwasher...different brand, of course. I wouldnt leave a bad review for KitchenAid, but this dishwasher cost me $800 and a $2,000 KitchenAid refrigerator purchased at the same time has been leaking since it was a few months old. Ive had it 5 years...still leaks & getting the same run around with the store, Kitchen Aid customer service and the extended warranty. No one will take responsibility for their poor products. I do like their stove top and double oven combo, though.

I loved my Kitchenaid krff507e, until I didnt. Spoiled milk and sour orange juice is a bad way to start your day. I called Customer Service, and even though the fridge was just a little over a year old, they refused repair service. After much time spent on Google, I found the resolution for the frost behind the Deli/Cheese drawer and why the fridge wasnt cooling to acceptable temperature. The Temperature Sensor was in the wrong place. An actual appliance repairman was kind enough to post that this was KNOWN to Kitchenaid, that there was actually a technical service bulletin FOR this issue. Now, given that I spent $2500 on a fridge that I could only use for a year, I was not about to spend another dime for service, and since kitchenaid was not offering to repair what, in my opinion, SHOULD have been recalled, I fixed it myself. Hopefully my fridge and I will have many great years together, no thanks to Kitchenaid.

KitchenAid over the range convection oven Model KHMC1857BSS1 - I purchased this unit from Home Depot after my Whirlpool unit gave out after 6 years (we cook seldom - so its not from heavy use), I have had this unit for 18 months and when the door was opened the latch would not signal the unit door was open (nor closed) and the unit would not cook. After calling the repair person he said it was a standard problem with these units and they generally broke in the first year. The price for repair was over half the cost of a new unit with the replacement door switches only warrantied for 90 days. My solution is; I will purchase a new unit, however - KitchenAid, Whirlpool and Kenmore products will never make my list again. The comparison units shown on this page will be a good place to start.

I have owned a KitchenAid Gas Range/Convection Oven KGSA906PSS for several years. I attempted to use the self-clean feature for the first time ever yesterday. I wished I had searched for KitchenAid complaints on this website first. Apparently, I am one of many who has burned up the oven control panel by merely using a feature of the oven. How is this possible that there is no recall or product support from KitchenAid for such a common problem and obvious product defect? I called KitchenAid and as you can guess from their low ratings on this and other sites. They were zero help and I got the impression they could care less if any of us ever buy a KitchenAid product again. They should be happy to know that I in fact would never buy another KitchenAid product or recommend that anyone else ever does. The repair (punishment) cost is estimated at $600. This is a repair for attempting to use the oven clean feature one time. One of the features we looked for on an oven although for some reason (thankfully) we didnt use. This represents a full 45 percent of the ovens purchase price and yet KitchenAid has no assistance or comment. Good Job, KitchenAid. I hope this experience helps somebody make a wiser purchase decision.

Tonight while eating dinner, the dishwasher just started making a strange noise and steaming like the drying cycle started coming out. We shut off the power to it, but it kept running. Then it started filling and started flooding the kitchen. Prior to this, the door lock started acting up and it has been hard to lock. Previous to that, the soap dispenser stopped working. After 2 years, the racks started breaking and falling apart. Model number KitchenAid KUDP02IR.

Top oven quit working. Press Bake, then Start and it just sits there Preheating and doesnt get to temperature. Doesnt heat up at all. Bottom oven works fine. Two days before Thanksgiving and its the worst time to quit working.

I came to this site to see what others are saying about KitchenAid... it just made me angrier but justified my feelings! I, too, purchased ALL KitchenAid appliances for my renovated kitchen. HUGE MISTAKE! The appliances are less than 2 years old. My refrigerator has been broken for literally 3 months today, after MANY calls to KitchenAid and then Whirlpool - their parent company - I have a repair company coming to replace the CONDENSER! A huge job that takes 5 hours.. that is what I was told. The first time they came, they misdiagnosed so I had to make another appointment. The second trip they told me I needed a part. I make the appointment and have to take the day off of work (they wont do warranty work on Saturdays-- they actually said that) so Im waiting for the 12-3 window of arrival. At 11:45 THAT day I get a call its the wrong part... KitchenAid and Whirlpool has been NO help! I cant even talk about the stove and oven!! It just shuts off in the middle of cooking!!!! But yet the gas keeps blasting! So while I think something is in the oven cooking, waiting for timer... it shut off! I am afraid to even use this oven!! Again, no help, no assistance from KitchenAid. The Rep tells me to reset my breaker when this happens... I have no choice BUT to do that but this is not normal! My stove should not just shut off! And the dishwasher??? Please... more of the same! I will never again buy any KitchenAid or Whirlpool product or any product under the Whirlpool company! Nothing but issues since the day they were installed!I heard great things about GE but I wanted KitchenAid... my HUGE mistake. If only I had the finances to get all new appliances!!

KitchenAid Superba - Boiling water on the top of the gas range for pasta; the heat apparently shattered the glass pane covering the splash board. Glass flew all over the kitchen including into my arm. Beware, this product is very dangerous. Dont buy KitchenAid/Whirlpool, ever!

We purchased a brand new refrigerator in May. By June, it was not keeping things as cold as it should and the frozen foods started melting. We contacted KitchenAid, which sent out a person from A&E Appliance who stated that it was not fixable and reported this to KitchenAid. We were then told that we had to have someone come for a second opinion, which we have never heard of with a brand new appliance. The second opinion said that it needs a compressor. We were then told that this persons assessment is still not enough and that a supervisor now needs to look at the fridge. By this time, we have lost hundreds of dollars in frozen foods and are unable to purchase food for the week, causing us to go to the store each day to buy what normally could be kept frozen. Months later, we still have no working brand new fridge! We were told a part has to be ordered which takes another few weeks. When it arrived, my husband called and they arranged a time for the part to be installed. The person never showed even though my husband and I made sure that one of us was here all day. The appointment gets rescheduled and the person did not show again. When he was contacted, he stated that he was from the business that made the first assessment and refused to put the part in. We want a brand new fridge, which we paid for, in our house within the next week.

Very Poor Aqua Clean on new Kitchen Aid KSGB900ESS oven. Used the oven to cook a cheesecake. Some loss of liquid resulted in the bottom of the oven. Used the aqua clean 3x, (very poor results). Ran the oven to 500 deg for 2 hours and then Aqua clean 3x. No change in cleaning results. Bar keepers friend used and still not cleaned off. I used all the OEM cleaning scrapers and scrubbers that came with the new oven and the recommended practices in the ops manual, without any luck. It looks like the Aqua clean might be effective on something very soft, but not with normal burnt on material. Submitted a note to KitchenAid service to see what they have to say.

They honored the warranty conveniently. The glass top is easy to clean and it looks good in the kitchen. The convection oven heats warmer and preheats much faster than the conventional oven so I have to decide which recipe to use for what oven sometimes.

KitchenAid 30 free standing gas range with double oven bought. Beautiful to look at BUT! Have had less than a month and many problems. First gas leaks (they were repaired). My one time to use: baked an apple pie in bottom oven. Preheated to 450, baked pie for 15, then reduced to 350 for 45 minutes. During this time the vent blew so hard on top right burners, it got the top range very hot and impossible to use right burners (vent blew the flames... dangerous). Also top right side got extremely hot... not operating correctly at all. Now dealing with Whirlpool Corp Safety Dept to get them to take this range back... scares me to even think about using it... NOT using it... it is a lemon!!! They say must process/have evaluation by technician and then 3 to 4 weeks to process. BS!!! The order # is the no. with Whirlpool Corp Safety Dept. 553 Benson Road, Benson Harbor, Michigan 49022.

My Microwave oven cost me more than 5000.00. After one year problem after problem. Never fixed. The service Provider Field Appliance is the only company they deal with which is another bad things. I called them to replace my entire unit, they refused it and they gave me coupon 40% off of their Website. Since the problem start I spend over 1500. 00 dollars to diagnose cost. This is really bad manufactured product. Its not worth for the money we pay. I prefer any other brand appliances to my house.

In late 2007 we replaced every appliance in our beach home with KitchenAid appliances. As of 6/2014 every appliance has been replaced except the ice maker. This week our $4000 combo wall oven died and the KitchenAid authorized appliance repair suggested we replace it. We spent a chunk of money back then and have since replaced it all. My sister and an in-law have done the exact thing!! KitchenAid was considered top of the line. Today I consider it JUNK!!!! Oh by the way their consumer service line is perpetual hold. Sad that they allow the brand to go down the toilet.

Kitchenaid Gas free standing range. I always thought Kitchenaid was a dependable brand. I believe this range cost us $1700. I liked that it had convection oven and that the grates on top covered the entire top so no matter what size pan or griddle you used it did not wobble. This range turned out to be the worst range I have ever owned! The repair man knew us by name including our dogs! The other terrible thing about it is we had to order this range and had to pay in advance of receiving it. Purchased at Westar in Tucson Arizona. The range did not come in for 5!!! Months.AND to make matters worse our warranty started from the day we ordered it! Kitchenaid policy! I went on facebook and wished I had done that before the purchase because there were literally hundreds and hundreds of complaints. When I suggested we all get together and start a class action law suit Kitchenaid blocked me from posting on their wall. I will NEVER buy a Kitchenaid again. My advice would be stay away from Kitchenaid. They are not what they used to be. You pay alot of money for nothing!I now research completely before I buy any appliances. I take my time, I ask around. Sometimes the less expensive brands are 100% better. It took so long to get this range that after my complaining weekly (because every week they said it would be in that week) they finally gave me a GE use in the meantime since I had NO range. The GE they loaned me was a $700 range but after finally getting the Kitchenaid I realized the GE ran circles around the KA.

I purchased an Architect Series II gas range in July 2009. The range is in a home that is inhabited only part time and has not been used much. In fact, it has probably been used a total of twelve times in two years. The first time that I used the self-clean function, the digital control panel went blank and the oven door remained locked. This occurred after about 1.5 hours of the self-clean cycle. I have researched this issue and discovered that it is an exceedingly common defect. Although this is marketed as a self-clean oven, it can never be self-cleaned without the risk of damaging a fuse that controls the control panel. When I contacted KitchenAid, they acknowledged that this defect has been recognized and repaired, but that my model and serial number do not fall within the recognized group of defective products. My product is an Architect Series II gas range. The numbers associated with it are KGRS807SSS and XY0202920. I have attempted to get KitchenAid to address the problem, but, as described above, they claim that my product falls outside the range of those that are defective. My problem is purely coincidental, although there are many similar complaints regarding the same product listed here.

Purchased KitchenAid Architect Series II, 5 burner gas freestanding stove with double ovens. Within 5 weeks, the paint started bubbling, cracking and flakes were falling off, this was on the panel where the burner knobs are located. Called and repairman came out and looked at it and called in for instructions on what to do. We were told by him, numerous phone calls to kitchen aide and supervisor, Sorry, the stove is only covered for 30 days for cosmetic problems. Ok, I say, your paint is defective or application was not right. I cannot believe you would not fix this problem, when it is obviously defective. I have had appliances for many, many years and never had paint bubble and come off as this has, especially a brand new appliance. The stove looks horrible, the whole control panel is now gray steel and your company will not fix an obvious problem with your product. I will never and tell others not to buy KitchenAid because you do not stand behind your products that obviously has a problem. I can buy a new control panel for $100 and replace it, but after spending the amount of money that I did for your product, that is another slap in the face.

We bought our oven in 2008 and paid about $1500. Immediately noticed that every time wed cook it would smoke furiously. Called the place we bought it from and were shunted back and forth between sales and repair people. Then we noticed that it was getting dirty - like super filthy with thick residue everywhere that could not be scrubbed, so decided to use the self-clean setting. I left the house and returned an hour later and the entire house was covered in smoke. Dog was literally choking, and cat had holed up in the basement. Had to open every door and window to ventilate. Called the place, we bought it and got the same run-around.Were not a wealthy family so this oven has been our ONLY oven since we purchased it and its a daily battle. The door has fallen off, the board has been compromised, the stove top is awful to clean and cant keep an even temperature. Every time we use the oven we end up having to open the doors and windows. Total nightmare. Surprised no one has sued KitchenAid since its apparent theyre aware of these issues. Read the reviews online and realized that this was a thing with KitchenAid ovens in particular.

We have experienced complete failure of our KitchenAid over 5 times. Each failure occurring immediately after a self cleaning cycle. The cycle successfully complete its cleaning. Then the oven will not heat. The problem is the failure of the Oven Overheat Thermal Fuse. Why does the fuse fail but the cleaning cycle completes its job? Most importantly, where is the RECALL? The problem has been reported since 1998 at least! What is the permanent fix?

I have a Superba Gas range. Im not sure how old it is since it came with the house. But we have spent hundreds of dollars in repairs. It started with the self clean option. It didnt blow out our panel, but warped, or melted some of the frame, and other moving parts. We have never been able to keep our oven door shut properly ever since. After calling the repair guy, he says the oven door hinges needed replacing. Expensive, but okay we did it. About 6 months later, the same thing happened. We needed to use a step ladder pushed against the door to keep it shut while cooking. About 2 months after that, the panel blew. Another expensive repair. One year later, our broiler no longer works, the door, is literally falling apart, and although the rest of it works, there are no lights on our panel, timer doesnt work, clock is off, cant even see what the temp is.At this point we are just letting it die instead of fixing it. Especially when the repair guy (after 3 visits about the ajar door) said he just doesnt know what else to do. After reading several forums, I have to say that the self clean function is the worst enemy of any oven, and it should be removed. Hide all the elements to make it easy to clean with soap and water, and thats good for me. There is no point in having the technology, if they cant see how it negatively affects and breaks the rest of the oven.

Product was 1 year old in Dec of 2014. Stopped working on Dec.31 2014 with a large party going on. Repair service came out promptly the next week. Continued to come out for the next three weeks. Have replaced just about every part in the thing and it still doesnt work. Two more items left, the main computer boards, that are on backorder. So, one month later and still no working product! Call center takes a minimum of 10 minutes to get through due to large number of calls. I wonder why!! A $1700 microwave/convection oven should last for more than a year. Kitchen Aid should have offered a replacement after the third service call as all the major parts are being replaced. Should have known products were not of high quality when the double oven needed to be replaced upon arrival.

IN 1953 my parents built a house after I was born. They had a KitchenAid dishwasher that was still working perfectly in that house when they retired to Florida in 1986. I figured that was a good reason to look at KA appliances when I remodeled the kitchen in my current house in 2011. BAD MOVE!! I bought a whole stainless KitchenAid kitchen (warming drawer, cook-top, double built-in convection oven, hood, etc.). Im now looking at the four repair tickets that document the three months it took for them to get the double oven model #KEMS308SSS04 brains working - thankfully covered under warranty as it was within weeks of installation that the troubles began - and thinking I didnt know how good I had it then compared to the dishwasher travails Im still going through!.The dishwasher - Model #KUDS30FXSS1 - has broken down four times. The first time was just after the warranty ran out and we paid for labor when they replaced the controller circuitry. The second was shortly after the first and we paid again for the part to be installed - both times having to wait several days, dishwasher less, for the part to be delivered after the diagnosis. On the third time the control panel went dark, about two months ago, I opened the unit (having seen techs do it four times) and after jiggling the circuit boards and re-seating the plugs it lit up and worked... until we loaded it after dinner last Thursday. Now the control panel is once again dark. Im waiting for some response from Kitchen Aid and Im warning you not to buy Whirlpool corporation stuff as it doesnt dont work and the company doesnt care.

We purchased this very expensive fridge in May 2010 and the appliance store gave us a 5 yr warranty which we used on 5 different occasions. Long story shortened greatly... 2 yrs in we had water leaking on the floor which was warping the newly done wood! Ahh! We couldnt figure out what was going on b/c it both seemed to be running/leaking as well as there was water freezing up in the back of the freezer, until it created a frozen pool in the bottom and started to leak out the front. So I turned off the water supply (stinks to have this huge fancy fridge and NO ice or cold water!) But that didnt seem to stop the prob. First they said it required the duck bill to help w/ draining the water inside the fridge which wasnt covered under the warranty- even though KA had HUNDREDS of calls on this issue at that point in 2012. Then later we found that we were experiencing 2 separate problems. We needed a faulty valve which was covered and the repair company was nice and thorough in fixing the duck bill for free. The valve we were told might have been b/c the water was freezing inside the ice cube maker in the fridge (our ice is not indoor but in bottom freezer on left side). He showed me how the water was frozen inside the hard plastic tubing. NOTE that we DID defrost it and that sorry to say didnt help. ALSO BE AWARE that for us these issues seemed to coincide via coincidence or not.. We are unsure... But seemed to occur when either someone left the freezer opened for a prolonged time.. OR we went out of town for over a week and the freezer remained unopened. Unfortunately, we have never gotten an answer on that one.. BUT we just came back from a 1 month trip overseas and bam! The prob was back! Grrrr.. Anyway... So that repair of the duck bill and double valve seemed to work for 3 yrs.. b/c now we are in 2015 and experiencing very similar issues again. I called our old repair guys again and they told me that KA has changed out the duck bill for a new piece called the goose neck/P-trap drain tube. We just ran out of the warranty of course last month.. So to fix this would be $110 labor, $80 service fee + part $25. I found this website that shows how to put it in yourself. I dont even cut my own grass or nail something in the wall myself.. BUT this looks so easy I will do it myself! See link to Repair Clinic! Not sure it will show up here but google it! Has a video. Im going to give it a try. ** Also check out the threads on this forum **. ALSO lastly.. Sorry.. Wanted to let you know that one of the other calls we have had to make on this which was NOT at difficult to figure out but would have been pretty costly had we not had the warranty was the condenser went out 4 yr after we bought it 2014. The thing just started not to cool anymore! But the guys figured it out pretty quickly and got the new part in straight away. OHH And lastly... Really it is.. Haha. The stainless doors are the WORST of ALL of our stainless appliances to clean. and EVEN are getting tiny rust spots which is crazy as our fridge isnt anywhere near the sink/stove. Anyway... SO FOR CLEANING them.. I have tried several different products and the one that has by far done the best at cleaning and keeping spots away is Weiman Stainless Steel Cleaner & Polish. I agree w/ ALL that has been said re: this machine.. Looks great.. But a total lemon! I will NEVER spend $2300 on a fridge again. I figured it was my once in a lifetime. Im grown up and get the kitchen I want & have it last a long time.. Im a teacher... So the cash is not flowing like the water on my floor. But I will never buy something like this again. Sadly too much $$, hassle, and time.

KitchenAid Superba oven. Model number is KEBS107DWH7; serial number is XJI401375. I have two KitchenAid ovens, but I use one mainly. The last two times I have used the self-clean function for 2-3 hours and I have had to have a repair man out. He replaced a fuse that disintegrates during the self-clean process and he said that is very common. It’s $160.00 each time to repair it so that I can use the oven again. His suggestion is dont use the self-clean function again unless you want to spend $160.00 every time you self-clean. It’s very upsetting since I have been a KitchenAid believer.

I had both fridge and stove replaced as we threatened to take them to court. Well, we should have asked for our money back. Our 9 year old KBRS22KMSS $3500 fridge died and though KAid will replace compressor, it will cost $500 in labor and will not guarantee it will fix issue. To top it all off, the service man snickered as he looked at our $5700 pro series oven as he was leaving and commented on how many issues they had and the parts are not available so off to the scrap yard. I will never buy KA, WHIRLPOOL, AMANA, MAYTAG OR JENNAIR products ever again.

Delivery, installation were excellent. The Stove and oven are high grade, fine make, durable. Great looking design with easy clean access. Wear and tear is nominal. Been over an year and still looks new.

Everytime you use the self-cleaning cycle in the Kitchenaid oven, it blows a fuse in the middle of the cycle and shuts down.The door locks, digital panel shuts down, and oven is inoperable. This has happened twice now and apparently from reading the internet blogs, it is a very common problem. And costs $150+ to have the fuse replaced, therefore costing the consumer $150+ to self-clean your oven! Ridiculous.

We bought all KitchenAid appliances when we moved due to their reputation for quality. We didnt get it. The refrigerator has leaked (a recall that we werent notified of) and it marked our hardwood floor. The ice maker quit and now the deli door has broken off. The gas cook top hums all the time and the double oven heats slowly and cools with a noisy fan for a long time. It also snaps and pops when heating and cooling. Our dealer says this is normal. Im writing this so people dont pay extra for KitchenAid quality that is no longer there.

I purchased a suite of appliances after a home renovation and recently took delivery. The refrigerator (Model KRFC704FBS00) has not worked properly since it was installed on January 10, 2018. The water on the door does not work at all, the door for the filter does not snap closed. The water was leaking so badly at one point I had to shut the water line off. I am on the my second service company and they still cant get it right. And that is just the refrigerator!!! Two of knobs on the stove were bent. The vented microwave above the stove has a handle that gets so hot you risk third degree burns if God forbid you forget to cover your hand before you pull the door open! I rarely use the dishwasher so I cant comment on that. PLEASE stay away from KitchenAid especially the Bella series!! I have learned that KitchenAid stopped making this series because of so many problems but that does not stop stores selling this garbage. I am really upset with Whirlpool, the service companies , the salesman and the store on Route 35 in Middletown, NJ that sold me this mess!

KitchenAid® 27-Inch Single Wall Oven, Architect® Series II - I purchased this Oven October 5, 2013. It was installed October 24, 2013. On December 31, 2013 it stopped working. I called for service and they could not get to me until January 6, 2014. The serviceman came out that morning and took a look at the oven and found that the fuse had blown in it. Lucky me they did not have one in stock and they had to order one. The fuse came in on January 8, 2014 and they came out and installed it. I did not use the oven again until January 14, 2014 because of some other issues in my kitchen. January 14, 2014 I turned it on and used it to bake something. It worked fine. I walked away from it after I was done baking and came back about 45 minutes later and it had died again. It will not come back on. My guess is that it is the fuse again. I would not recommend this oven to anyone!!!!! At this rate I will have a serviceman at my house every week to repair this oven. I called a supervisor at Kitchen Aid January 16, 2014 and they want me to keep the oven and they want to extend the warranty. This will happen when some place freezes over!!!!

The control panel of my double wall ovens periodically puts out error codes and the only way to turn off the oven is by turning off the circuit breakers. Six months later, still no service. Multiple calls and run around by KitchenAid and the Extended Warranty company.

We bought this Convection Oven/Microwave at the same time as our oven, KEBS107SS, and cooktop, KFGS 206VSS. After buying it at Sears and coming home and reading the reviews here, I was ready to cancel the purchase. Decided instead to purchase the 5 year extended warranty. Buying warranties is something we dont do. However, we were spending so much on these 3 appliances and after reading the complaints on the oven and microwave, we did purchase the 5 year warranty on the oven and the microwave. Less than 18 months later, the microwave went out. The service guy has been out twice with a 3rd trip scheduled. I have been without my microwave for 13 days and it will be another 10 waiting for the parts. The worst part was being without it while needing to cook for 25 during Christmas, which is not something Id expect to do with a microwave weve had less than 18 months. Next time we buy appliances, I will read reviews before we purchase and I will not purchase from KitchenAid. KitchenAid doesnt care about their consumers who buy their products. (That is a story Ill need to write on our cooktop that we didnt purchase the warranty on.) There are other appliances out there with better reviews. The KitchenAid appliances look nice, but the quality is not there. Our last microwave that was over the oven was not even broken when we replaced it and it was 15 years old without ever having a service call. It was GE and was the microwave that came with the house. It wasnt even an upgraded appliance! I dont write reviews, but I learned so much from reading these, and now that we are having problems with a relatively new appliance, I decided to write this for others.

In 2012, I purchased a KitchenAid Refrigerator, model KFCS22EVBL. Weve had nothing but problems with this product. First, the freezer leaked water onto my beautiful hardwood floor. The refrigerator was repaired but it ruined my hardwood floor. My research indicates that this is a known design defect. I wrote a complaint letter to a Whirlpool executive, who referred me to their quality assurance expert. What a joke! I was left extremely frustrated and angry. Neither Whirlpool nor its QA representative understand the concept of customer satisfaction. Second, the refrigerator is extremely noisy. We have an open floor plan and sometimes we have to speak over noise from the refrigerator to hear conversations. Lastly, cleaning the coils is a nightmare. The user instructions state There is no need for routine condenser cleaning in normal home operating environments. I dont have pets; however, due to dust buildup, I need to vacuum the coils at least 2-3 times a year. Additionally, dust tends to collect behind the front coil and there is no way for the average consumer to reach the area behind the coils. Yet, Whirlpools instruction states Use a vacuum cleaner with a soft brush to clean the grille, the open areas behind the grille and the front surface area on the condenser. Gee, I wish I can figure out how to get behind the front coil. (The attached image shows unreachable dust behind the coil). I suspect the refrigerator was purposely designed this way to shorten the lifetime of the refrigerator. Whirlpool has underestimated this consumer. I will no longer purchase another Whirlpool product, especially since Im also having problems with my KitchenAid double oven. Im now looking for another refrigerator.

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

I purchased an oven (KEBS177SSS) almost a year ago. The first time, food spilled over in it and I used the self-clean option. The next morning, the beautiful blue interior turned an unsightly gray wherever the food had spilled. The interior is permanently scarred. Im now ashamed to open my oven door! I contacted KitchenAid by phone and in writing. They refuse to do anything about it, saying this is to be expected and that the damage to the interior of my oven is only cosmetic. I have an old oven that is over 20 years old and it looks much better than this one does now. This is a total shame!

The KitchenAid Microwave I have is an over the stove. It is stainless steel in color. Its great 95% of the time at heating food. Tried to cook corn on the cob and it overheated and shut off. It took over 30 minutes before it would work again. For now Im going to stick to warming foods and making popcorn.

Purchased set of KitchenAid Refrigerator and Gas Stove six years ago. From day one gas oven failed to ignite and has been repaired several times. Called supplier and they refused to repair. Has been repaired several times now and was told it is an ongoing issue. KitchenAid failed to warranty as they said it failed beyond the warranty. Recently we noticed the refrigerator leaking, called a technician only to find the water tray had been broken and duct taped. This unit has never had service therefore this damage was repaired in factory and sent out broken. A phone call and message was left with KitchenAid and now, over a week later no return call has been received. We will avoid KitchenAid products from now on.

The Consumer Product Safety Commission at 1-800-638-2772 (a government agency) was very helpful in taking my complaint about product safety regarding our exploding oven. If enough of us file complaints about our KitchenAid double ovens, they will take action from the government end to rectify the problems.I also went to Sears where we purchased the KitchenAid double oven a month before and they kindly and quickly replaced the oven with a different brand. Go Sears!

Brand new oven. Used oven in bake mode twice before. First time using in convection roast, set temp at 350, 45 minutes later heard a pop, went into kitchen, fine glass shards on floor, glass door in oven shattered. Called kitchenaid, they asked questions, said they would transfer me to the safety department, and disconnected me. I re-called, waited another 8 minutes and finally got connected to a person. Asked if anyone was hurt, I stated my dog got cut on his foot, they said they were sorry. They set up a repair appointment for the next week, they said if the repairperson had the glass they would fix it, otherwise they would order the part. I asked why they didnt tell them to bring the part, they said that was up to the repair people. I asked if there was any compensation for the meal in the oven covered in glass, they stated they dont do that. I asked if this was a recurring problem, she never did really answer, except to say that it is glass and glass does break. This issue really should be revealed when purchasing, and the extent of the problem revealed and pursued. If anyone had been in the kitchen at the time, they definitely would have gotten hurt.

Purchased a wall oven model KEBS109BSS October 2013. Oven completely shut down during cooking, couldnt turn it on, nothing. Had service tech out September 2016 and paid to have it fixed (out of warranty). Same issue again March 2017. Tech out again, had to pay again to have it fixed. Last Saturday, same issue. Have contacted KitchenAid, they wont do anything to rectify the situation because its 4 years old, not cover issue under warranty. I pushed the issue, talked to a manager. They were rude and wouldnt budge. Had the nerve to tell me that it is man-made and parts do fail. Are you kidding me?! Over $2,000 piece of junk that Ive already put $400 into. NOTE: BEWARE - KITCHENAID APPARENTLY EXPECTS THEIR MAJOR APPLIANCES TO LAST 3-4 YEARS.

On November 11, 2016, we purchased all new KitchenAid kitchen appliances (nearly $10,000) from a local reputable appliance dealer. On December 27, 2016, we took delivery of the new appliances, and after cabinet modifications, the fridge (Model KRFC704FSS) was installed and working by the second week in January 2017. Near the end of May 2017, we started to notice reduced cooling and slow ice making in the fridge, and arranged for a service call. The service rep came out June 19, 2017, and concluded the main control board needed to be replaced. One problem, since this was a new model/design parts were not available, and we did not know when the parts would be made available! After being without a fridge for weeks and many phone calls, the parts were finally overnighted, and the main control board was replaced. This appeared to fix the problem for several months until just recently over the holidays.Keep in mind, we spent nearly $3500 for this fridge with LED lighting, wood serving tray, digital controls, etc., and absolutely love the looks, style, and functionality of it; However, we are now experiencing the same problem as before (not cooling and slow ice production), and again set up for a service call on January 3, 2018. The service tech came out and after running a few codes and consulting by phone with the Whirlpool/KitchenAid service repair team, spent nearly 3 hours completely disassembling the inside of the fridge to defrost the condenser cooling coils and reassemble the fridge. He indicated this should last for a several weeks, but also indicated the ultimate fix would have to wait until he returned to apply a silicon caulk along the exterior seam between the outer stainless-steel skin and interior plastic shell. Since he did not have the right color of caulk, he needed to order it from Whirlpool/KitchenAid, which should arrive in a few weeks. Since we had the initial problem under the original warranty, we elected to purchase the extended manufacturer’s warranty service plan (3-years); so, this activity was being covered (i.e., no out of pocket). After conducting some research (like Anthony), we discovered this same fridge model and problem is documented across the internet. The model had already been redesigned (less than a year in production). Giving this some thought, and not liking the direction the repair was heading, we decided to start working with Whirlpool/KitchenAid directly to resolve my concern. Here is where it gets very interesting.Initially, we went to the KitchenAid website and followed directions for a customer concern by sending an email to NAR Customer Solutions @KitchenAid.com. On 1/3/18, Lisha called and left a voicemail and requested a callback to 1-800-331-2689 and mention Ref # **. After about 40 minutes of hold, we talked with someone in Michigan (MI) who wanted to know if we used social media (?). We informed him no, that we just sent an email to NAR. Wrong department… He sent us to Kimberly in MI. When she realized we were on an extended service plan, again wrong department, and was told to call 1-866-265-2082. After about 30 minutes of hold, we get Ashley in Tennessee, we believe with AIG (the extended service plan underwriter). Then, we’re forwarded to Amber at 1-800-253-1301 and told to mention Ref #**. After going thru the whole spiel again with her, we’re told to talk to her supervisor Marisa (?). She informs us there is nothing flawed with this fridge, and we must go the repair route. Not liking the fix for the fridge, we persisted to pursue a replacement that would work without a modification of additional caulking. We called again and talked with Katrina in MI with KitchenAid, who understood our concern that the repair was being made outside of the service contract by making an addition or modification using caulk and not repairing with new or refurbished parts, but she had to discuss with the service rep to confirm that was the fix. The next day she called back and left me a voicemail and requested I call back to 1-866-640-7146 and ask for her or Aleah. Unfortunately, this was not a direct line (as she indicated), and we were sent thru the same calling tree, recordings, on-hold, transfers, etc., again as previously mentioned.Long story short, we finally gone thru to an Andrew in TN; then an Erin in TN; then her supervisor Katzman; and finally, the “Resolution Manager” in MI (?), Gabby (ext. **). This appeared to be where the buck stopped. She insisted that by adding the caulk, this was a fix under the extended contract (using new parts) because the caulk had a Whirlpool part # (even though caulk was not intended or initially installed there). We expressed our concern that the remedy to add a bead of caulk sealant to the exterior joint between the stainless steel shell and interior plastic was not a “repair” using “new or refurbished parts”, and that it was an “addition or modification”, and only appeared to be a “band-aid” fix for the poor design of air flow that was changed on this model of fridge within a year… She disagreed. After spending about a half-hour on the phone with this manager, we were at the end of our rope. She thanked us for our time and mentioned she would document in our file our dissatisfaction with the proposed remedy to fix our fridge. In summary, if Whirlpool/KitchenAid were to admit and own up to this poor design flaw having subsequent failures, they’d be needing to recall and replace several units; hence, the reason for what we have gone thru and “contract misinterpretation” push back. We will proceed with the current fix, and tolerate at least 3 more repair visits over the next 3-years until the “No Lemon Guarantee” stipulation as provided in the KitchenAid Service Plan kicks in. Unless a class action lawsuit is initiated. Stand-by to see how that goes!

5 days after the expiration of a warranty repair on a malfunctioning probe, Flamingo Appliances in Miami refused to remedy the exact same problem that they charged $250 for. Kitchen Aid customer service was of no value and offered no suggestions other than to repeat the same repair with a different authorized repair co. I have a double convection oven that has had problems with debris behind glass, improper alignment of doors and hinges and terrible customer service. Stay away from KitchenAid, Whirlpool and anything they manufacture. They are not what they used to be.

I have a Kitchenaid Range KGSC308LSSO, purchased in 2003. Main control panel needs to be replaced again! The problem is that the range turns on by itself (500 degrees - time sets for 33+ hours!) This was witnessed by unbelieving repairman on 11/07/2011.This will be the third control panel in this expensive unit in 7 1/2 years. I contacted Kitchenaid and they were very sorry but would do nothing due to the age of the machine. This brand is just too costly and dangerous to own.

I bought one of the top of the line gas stoves. The paint on the grates began peeling within the first month of use. The stove was in a spec house so the warranty had expired by the time we began using it. We called a technician out to check the gas lights and ordered two more grates $200 each plus shipping. Within two weeks of use the same thing happened. I tried to talk to the customer no service. They told me there was no warranty and no managers or supervisors to speak with. I cant believe. I thought I was buying a top end product and this how I am being treated?

My KitchenAid Double Oven #KEBS208SSS04 is only two months old. I used the self cleaning feature and within an hour, there was a large pop and the glass exploded. It went everywhere. I contacted KitchenAid twice, each time I could only leave a message. I also tried to email my complaint; however, the email was returned undeliverable. I hope this will help someone looking for a new oven. Please do a lot of research before purchasing.

Extremely dissatisfied with the KitchenAid product, warranty and customer service. I contacted them Feb. 5th 2015 to inquire as to the procedure to resolve an issue with the door of my microwave not opening. After a considerable time of answering questions, I was told that my unit was no longer covered under warranty. I then expressed the following info to the KitchenAid representative and offered copies of documentation:1/31/2014: Ordered 1/31/2014: Deposit $5412.50 4/22/2014: $3252.91 final pay 5/15/2014: Appliances delivered 1/16/2015: Moved in 1/19/2015: Microwave installed by Vassar Electric 2/05/2015: Door would not openYour representative stated that it did not matter, KitchenAid’s warranty is based on date of purchase (1/31/2014), not date of deliver (May 15, 2014) or the date of installation (1/19/2015). We were told by C&D Appliance that we had a deadline to order or the price would go up. We explained to them that we would not need the appliances for several months as the house was under total remodel. They said no problem as they would store them until we were ready so all the appliances were ordered at the same time and stored at C&D Appliance warehouse. We get a call one day that they needed to deliver the appliances as they need more room in their warehouse so we stored them in our shop area. Little did we know at the time of purchase that the warranties started on the day we ordered them which was also the date of invoice. It cost me $660.33 to use the microwave for 21 days. I also have no warranty on the KitchenAid dishwasher, the Jenn-Air cook stove and the Jenn-Air refrigerator, all of which are product lines of the Whirlpool Corporation. Adding insult to injury, I filed a product review with KitchenAid that they REFUSED to post!

It seems that the designers of Kitchen Aid ovens and refrigerators have a disconnect with the manufacturers.. They look like well made products. They behave like cheap imitations. I am not pleased.

Kitchenaid khms2056sss-2 microwave - Microwave keeps beeping for no reason. Often controls are frozen and cannot be accessed for several minutes. Randomly selects cooking task such as reheating pizza or melting butter with no input from owner. Even after the microwave is unplugged for 5 seconds, it still starts up its beeping without input or any reason. Each time the unit is unplugged, the owner resets the time and date as requested by the screen. The light for the microwave does not go on adequately to see what is cooking. Due to the design, the window is so high that it takes steps to see into the oven.

Purchased range in 2006 for $1500. In first year activated self cleaning unit. Oven completely shut down. Service contract Technicians had no idea about how to fix. Finally, after two months, one technician said he had just returned from KitchenAid training session where he learned that there was a defective part that broke down while self cleaning. He replaced part with warning that I should be careful about self cleaning in the future. Over next 7 years we had technician came five times for various problems. Last week my daughter inadvertently activated self cleaning - first time since 2007. The entire unit shut down again and KitchenAid wants $400 for repair. I argued that it is a defective part. The three different supervisors I spoke with read off of a pre written statement that the part was not defective and I would have to pay. WARNING to all consumers. Purchase KitchenAid appliances at your own risk. THEY ARE TERRIBLE!

We purchased the KUDS30IXWH in November of 2014. The unit works perfectly to our great satisfaction. Extremely quiet and dishes/glass are sparkling clean. We have only used the Normal Cycle. Cannot vouch for the other ones. At delivery the unit looked great. No problems were visible. Suddenly three months later blemishes/spots/watermarks mysteriously appeared on the white front panel. We tried every possible way to remove them. When wet they disappear but all reappear as soon as the surface dries up. Very strange! We are trying to find out whether other people experienced the same problem before contacting the company.

I purchased a microwave oven, model KBMS1454SBL-1. About a year and a half into the product, the dashboard lights went out and stopped working. I went to the KitchenAid website and filled out their contact form in which they referenced I visit their service page. I filled everything out in on the service page. On that page it indicates the following: If your appliance is not under warranty or covered by a service contract, then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair. To me that is vague. Does that mean that once the technician will do the repair, then I will be charged? Oh and also how much will I be charged? Well here is what happened.On March 23rd, 2013 I waited all day at home (wasting my time) waiting for this technician to come out. A representative from a company called A&E Factory Service came, looked at my unit and said, Oh, the dashboard doesnt work. It will cost $250 to replace it. I said, That is too much. Dont worry about it. I can order the part myself and do it myself as well. But it does not end here. He explained that now I have to pay him $129 for his service. I exclaimed why. He said, Well, that is what it costs! I was shocked. At no point did KitchenAid or A&E inform me of the cost for this service.April 26th I finally have time to call A&E and tell them I want a refund because no one at any point asked me if I wanted a service for $129. They explained that they would not give me a refund. I spent about 40 minutes on the phone with them and another 40 with KitchenAid, each blaming each other or saying that I should have assumed that it would not be free. But if KitchenAid does not state the cost and the contractor A&E doesnt explain how much prior to, how is that a fair practice? My service order number with A&E is **.I will never buy a KitchenAid product again. A&E explained that it does happen sometimes and that I should ask the KitchenAid management to do a conference call with A&E to get a refund. I called Kitchen Aid and they dont even consider the idea. They just say, Its not our problem. Your product is out of warranty so its not our problem. What a joke. A company that truly can give a rats ** about its products or customers! If I had wanted someone local to fix my problem like A&E and called them myself instead of doing the service through KitchenAid, A&E explained that they would have informed me prior to coming out. But because I did it through KitchenAid, then its not their problem. They are only supposed to show up, diagnose, collect money and then leave. Nice little partnership they got going! Screw the little guy, then waste his time and then try to overcharge for a part. Unbelievable! Never again! I will stick to brands that actually go out of their way and help their customers, whether a product is in warranty or not! Never again!

I've owned my slide-in KitchenAid range for 13 years. In all these years I've had no problems whatsoever. I use it daily and it still looks like new. I'd highly recommend this product!

Six years ago, I purchased a 27 Double KitchenAid oven model KEBS277SSSOOO for my kitchen remodel. Shortly afterwards, the control panel failed. I had it replaced under an extended warranty program. Recently, I attempted to use the self clean function. Following the prompts, the door locked. When I pushed the start button, there was a bright flash from the control panel. It fried. I have contacted an appliance repair company that services KitchenAid to replace the control panel. I will be charged for the service call, plus the approximate $400 for a new control panel. I would not recommend KitchenAid double electric ovens to anyone.

We purchased a range that we did not know was damaged when we received it. Appliance technician stated it looked as if had been dropped during delivery. The distributor where we purchased it claimed they did not drop it and KitchenAid refuses to accept that they could have dropped it during shipping. Right now, we have a range that we cannot use and simply want a replacement but no one is helping us from KitchenAid! We have been on the phone with KitchenAid for almost three weeks with no progress.

Serious design flaw in KitchenAid Electric Range... Touch pad failure is basically inevitable and a costly fix. I will never again purchase a stove from KitchenAid or one that uses a touchscreen.

So I will start out by saying that I did not read the negative reviews before purchase. This was not my first oven purchase and should have done more homework. The all the positives were so POSITIVE! So, that being said, my oven is about 6 weeks old. Yesterday for the first time, I tried out the self-cleaning feature. It ran well for a few hours then completely went out. Nothing. I tried everything with the power and fuses but nothing. I have been trying to get someone to help me but I cant reach anyone. Sears repair wont touch it. I will call again on Monday to KitchenAid again. But seeing all of these poor reviews it is making me very nervous. I will have to say that this is a piece of junk. The glass on the inside is stained and gross. I will update this complaint again after KitchenAid gets back to me. But this is crazy. If consumer affairs knew about this problem with the fan and cleaning cycle, why is are they allowed to sell this crap? Class action, I want in. Should have never purchased a KitchenAid.

In April 2015 I purchased dishwasher, stove and refrigerator all KitchenAid thinking it was the best. Working condition everything is okay. A month ago I was cleaning the appliance when I saw rust under the stainless coating on the refrigerator. Stove and dishwasher are okay. I called the service, they came to see. They charged me $100 for coming. They said it would cost me $1600 to replace all three doors and there was no explanation why this problem occurred. I would like to know if it happen to someone other.

This is for a KitchenAid range that we purchased just one year ago. We actually love the range and its versatility but it has ONE MAJOR DESIGN FLAW. The writing on the knobs rubs off with just a finger. It happened to all four of my knobs and I have had to reorder all four as I can no longer tell what setting I am on. They cost almost $30 each. I feel ripped off. I think that this design aspect, by 2013 should be a no brainer. Guess I was wrong...

Great looking 30 inch range with double oven and four burners and center hot plate. Bottom oven a little too low, tough bending over to pull up a 22 lb. turkey. Other than that its a beautiful thing.

The over the stove KitchenAid microwave has been in daily use for 6 months. It usually works well, but there are random times when a message code appears rendering the micro unusable. The open/close door message will flash and it doesnt matter how many times you obey the command. The microwave will not allow a time to be entered or heat. After an hour or two the microwave will work just fine... Always after the meal is finished without those baked potatoes you allowed 12 min. cook time for.

I purchased a KitchenAid double oven, microwave and dishwasher between March and April this year. On May 24th, the day school was out for the summer the microwave stopped heating. I called customer service and they said that a replacement would be delivered soon. Called again on 6/5 as nothing had come as promised and was told I was just approved for replacement and that I would get it in another 5 to 7 days. Called today 6/13 and was told the microwave is on backorder and they are not sure when I will get it. No effort to resolve the situation. Other than, I will talk to the expedite board and get back to you in 24 hours.It is ridiculous to go without a microwave that you paid over $600 for and it lasted less than 60 days. I saw that the retailer I purchased the unit from has some in stock and asked the customer service rep to get one from them and get it installed this week. Rep had to get approval for it. Looks like I will get to go yet another week without a microwave. The way it has been going, I will have to call them again to get nowhere. DO NOT BUY KITCHENAID!!

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

Purchased new counter top gas stove with vent that comes up behind it. Was installed in December 2014 and vent hasnt worked ever. Local contract repair company has been out 7 times and on the phone with KitchenAid techs and replaced parts and still not working. Last time KitchenAid sent parts but missing a screw on back order and wont be here for another week to 10 days and may still not work. We were told today that if it doesnt work this next time they will send out another contractor to verify that it doesnt work and then may replace unit. We will never buy another one of their products and suggest no one else does. Worst customer service ever! We own 3 homes and will never buy another KitchenAid product. I hope others read this.

I bought it new at ABT love it! Still working great after 12 yrs. I would totally recommend KitchenAid products. I have a matching ss electric stove and refrigerator. The quality of the ss is very good as well. Looks as good as the day I bought it.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You cant describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery. Within the last month, the door handle, which looks like stainless steel but is in fact plastic literally broke apart under normal use. I was interested to read the reviews and learn that this is not an uncommon problem. I went online to see if I could get a replacement handle. Replacement handles are readily available for most microwaves, including earlier KitchenAid models at around $45. However, KichenAid will not supply a replacement handle for this model. They will gladly supply a new door for $350. This is unacceptable. Based on the many problems reported in the customer reviews it would be stupid of me to invest in a new door and then be faced with some of the other problems consumers have had with a KitchenAid microwave. We will replace it with a new microwave that is not a Whirlpool product. And we will never buy another KitchenAid stove, refrigerator, dishwasher or other Whirlpool appliance.

I have had this Electric range KSEG950E for about 2 years and have had major problems with its self-cleaning technology. For starters, it simply doesnt work, even after repeated cycles. Cleaning out the water after the cycle is finished is tiresome. And the side and back panels never come clean. Its nearly impossible to scrub out these areas, as you can only use nonabrasive pads, and the oven is so deep, you cant reach in far enough to clean effectively. Even soil on the reachable areas is a challenge to clean, using only the recommended non-scratch scrubbing sponges and fresh kitchen appliance cleaner (the addition of which is recommended for hard to remove soil).Im not a heavy oven user and have tried to clean oven at the slightest sign of soil build-up. Once more, being 5 7, Id think that reaching around inside the oven to scrub should be easy. But after the lengthy clean-up sessions, I hardly need to go to the gym for exercise! Surfing the net, I see that Im not the only very dissatisfied customer! It may be good publicity to have low-energy cleaning technology. But if it doesnt work well, it cant earn high marks for the company.

We have had this range for 6 years. If you check the service calls, 3 have been for the oven not reaching maximum temperature. Each service call is close to or more than $200.00. The temperature works for a while and then returns to 259 degrees. Never been fixed properly. Now we have an error F2E1, service call $125.00. The repairman said we have an error F2E1 and we would have to order a new keyboard. Really $125.00 to tell us what we already knew. Now, to make matters worse he said this part, estimated cost $500.00, may not correct the problem and further work/parts would be needed and he wouldnt know until he tried the new part. The most frustrating part is he said the keyboard part could not be returned if further work was necessary thus increasing the price and that couldnt be determined until he started the work! So, we have decided to buy a new gas range and a new fridge and obviously neither one will be a KitchenAid.

Had to buy this refrigerator to fit into an existing built in space. The size fit perfectly. Only positive to our experience. DO NOT BUY this refrigerator for the following reasons: Installed in Jan 2016 and already had to replace icemaker, slides on bottom drawer dont work, seals on top french doors moldy, temperature not regulated in refrigerator, and freezer section froze up. Labor costs to repair is very high: quoted $340 to replace freezer drawer slides and around $100.00 each time someone comes out to check. Mold started accumulating on refrigerator seals. Noticed some small rust spots on the freezer door (exterior) that I could not remove. We do not overload either freezer or refrigerator and we vacuum out coils regularly. My next review will be on my Kitchenaid double ovens - very disappointed with these as well!!!

I purchased the KitchenAid Gas/Convection Range with AquaLift Self-Cleaning Technology. To put it simply - it does not work. It requires you to pour 1 3/4 filtered water on to the bottom of the range after you remove all racks. Click clean button and poof, in 40 minutes your oven is clean...NOT! I am not a cook. I purchased this oven almost 2 years ago. Ive used it less than 10 times. Mostly for holiday dinners. It just is not that dirty. Tried the self-cleaning feature twice. No difference. It just does not work. I am currently also questioning whether the oven is really working well at all. It takes forever to preheat and lately, more time than usual to cook food. I called customer service as I purchased an extended warranty. They wont come out until I troubleshoot all issues. Their recommendation was to unplug the oven and wait 30 minutes before plugging it back in - to reset the oven. Try cooking something and see if that solves the problem. Havent done that yet at the time of this review, however, I think this is an oven I would avoid purchasing. I know Im going to have to end up scrubbing the inside myself and be forced to use the recommended cleaners and tools or risk forfeiting the warranty. It is a great looking oven. It was recommended to me when I was looking to purchase all new kitchen appliances after a total kitchen reno. I just have a bad feeling about this appliance. Cant imagine what others with families and those that use this oven often are going through regarding the ability to clean it. This AquaLift, low-heat technology DOES NOT WORK.

The oven bakes perfectly even though it takes a while for the oven to reach temperature. The top electric 5 units are wonderful. I love the 3 racks. One has a handle type opening in the front and extends all the way out. The electronic display is easy to read and convert to convection baking or broiling. I havent tried the steam bake option yet, perhaps today when I make cookies. Repair shop recommended not using the auto clean as it heats to 800 degrees. So hello baking soda.

We purchased a KitchenAid range/oven, model # KGRS505XSS approximately 3 years ago. This is a gas unit, running on propane. Since we dont have supplied gas, in conjunction with the purchase, we had installed a propane tank, and supply line. Total cost, just over $3,000. Since purchase, we have had service for breakdowns 3 times, and I am currently taking time off from work for the fourth breakdown. The machine is out of warranty. My wife is meticulous with her equipment, and we purchased this based on other KitchenAid appliances purchased (albeit many years ago). UNEQUIVOCALLY, THIS IS THE WORST APPLIANCE PURCHASE I HAVE EVER MADE! We have repeatedly contacted the manufacturer to address the issues. The local appliance dealer, KLECKNER APPLIANCES, has REFUSED to help other than sending a paid tech. to address each breakdown. They refer us to the manufacturer. In my latest contact with them, they offered a PAID WARRANTY, TO THE TUNE OF $350. All aspects of this experience have been horrible. We host a number of family functions, and my wife is petrified that this appliance will break down Thanksgiving morning! From the appliance dealer to the customer service people at KitchenAid, not one individual has agreed that the breakdowns (complete, loss of use of one or more burner, now oven non working) that this should not happen, nor has anyone offered to address the situation, other than to send the tech. for what will probably not be less than $200. NOT CONSIDERING MY COST OF TIME...I STRONGLY URGE THOSE CONSIDERING THIS, OR EVEN OTHER KITCHENAID MODELS, TO LOOK ELSEWHERE. Had I known any of this would have occurred, I would simply have bought the Wolf or Jenn Air we considered. Absolute junk!!

The oven is a 1 1/2 old, and the enamel is peeling away. I am afraid that KitchenAid is not going to take responsibility in this, and apparently this has happen to other people. What action can I take??

I looked and looked at gas ranges - I was very excited to be able to use gas again. I selected this Kitchen Aid stove and was not told that the central oval burner, which I paid extra to have, would not provide more than a low flame. You buy the whole 5th unit for just pancakes only! The self-cleaning oven will not clean the sides of the oven, only the pan over the burner. The little top oven is meant only for warming, not baking or cooking because it cooks so unevenly that toast, food and cookies are done on the glass side and burned on the back side. I have had KA service people out twice and they say that thats the way it is and that it registers 350 degrees when checked. I could have bought an oven for less than 1/2 and had a better oven. Its not the company that produced my 30-yr-old KA mixer, is it?

I purchased all KitchenAid appliances with the thought that they were the best. Since the purchase, the dishwasher has been repaired three times and is currently needing repair again; the refrigerator has been repaired twice - once the compressor had to be replaced; the range has been repaired twice and still takes about an hour to preheat, in addition the surface knobs turn on so easily that just brushing against them turns the burners on accidentally - the dog has turned them on twice - once when no one was home - nearly catching the house on fire; the microwave currently makes a popping noise and has had to be repaired once before. All of these repairs are in addition to minor repairs like refrigerator shelves/doors breaking and handles coming off. I will never again buy a KitchenAid appliance. KitchenAid products are worthless and have a terrible design.

I purchased a new home in February of 2014. As part of the purchase, I upgraded all the builder appliances to top of the line KitchenAid appliances. Shortly after the initial warranty expired, I started having issues with all the appliances. $9,000 Fridge - the freezer is icing over and leaking on the floor. Dishwasher - cheap plastic bracket broke; cost me $300 to fix. Microwave oven - display panel malfunctioning and microwave light went off. Light stopped working after a year. You can buy a cheap microwave at Sears and the light wont go out for 10 years. Stove - this one is fresh, after you light the stove and walk away, the auto light clicker continues to go off. I would never buy these products again.

About 2 years ago, I purchased KitchenAid double oven. Exactly 1 year ago the right back burner knob would not turn. Then six months later the left back burner knob would not turn. I was really surprised in that I have only used this burner about three or four times since Ive owned the stove!!! Will call Sears to get repairman out. I have never use the cleaning component since so many users have had problems. Will never purchase another stove by KitchenAid. I have never own a stove where the knob would not turn on. Like others if I had came across this site before purchasing stove, I WOULD NOT HAVE PURCHASED.

I purchased a double convection oven, KitchenAid Model KEBC208KSSo in 2003. I engaged the self cleaning feature last Dec 2011, not for the first time, and this time like everyone else, the door locked, the control panel shut down and $1,800 of repairs followed. I had replaced thermal fuse, fuse assembly, wiring harness, touchpad, control board, etc. Calls to Customer Service are useless: mantra of the oven is 10 yrs old, it is not our problem, repeated over and over. No assistance whatsoever.

I remodeled my kitchen, and purchased the Kitchen Aid Duel Fuel Range in March 2014. I used the oven for the first time to bake chicken on June 9, 2014, and the INSIDE GLASS TO OVEN DOOR SHATTERED!!! I called KitchenAid, they will pay to replace oven glass with same type of glass. Does this make sense?! I questioned it, and they said to speak to the repair company.

In 2007 I spent over 25K on KitchenAid appliances, one of which was a microwave convection oven that cost over $1700. In 2011 that unit failed because the heating element died. I was told by repair that it would be cheaper to replace the unit because even if repaired there was no guarantee it would last. No assistance from KitchenAid. I purchased a second KitchenAid microwave oven. Three years later it failed...The heating element died. When I contacted KitchenAid after numerous posts on social media and emails, they agreed to pay for the part but I would have to pay for the service call, which I did. Nine months later and the heating element has died again. I contacted KitchenAid and their response after numerous social media post was to offer me the ability to purchase a new microwave at discounted rate. The offer was only good for 48 hours. I did some research and found out that their discounted rate was the exact same price that the unit is sold at by major retailers. So now the company is being unethical by making me an offer that is supposedly below retail and asking me take a huge leap of faith and purchase a 3rd microwave? I feel like I have been taken advantage as Im sure many other consumers have felt by KitchenAids false advertising about the quality and workmanship of their product. My intelligence has been insulted by their feeble attempt to pass off the current retail prices for their units as special discounted rate that are being offered because of the issues I have had with my previous two microwaves. No one should purchase their products if they are willing to operate in this unethical manner. No one should purchase anything from a company that will not stand behind their products. I guess I will contact the local and national news outlets. Hopefully one of these agency will pick up my story as lesson to other consumers who are in the market for new appliances.

We bought KitchenAid thinking it was a good product, but it is NOT! We have had the refrigerator repaired twice in the first two years. Both times it was the same problem. Luckily it is under an extended warranty but I am worried about when the warranty ends. The stove front has discoloured three times and has been replaced three times. The replacement was not even the same colour as the original. I will NEVER buy KitchenAid again.

We had this oven when we purchased the house and it was perhaps the appliance that was least used. Over the past several months we have been getting an error in the control panel F6E0 - Lost Communications. The error would sometimes solve by itself, but this time we waited for about a month before calling a technician. He told us that the control panel would be $700 and the problem may be solved. It may require another control panel replacement which is in the $200 range.Why would Kitchen Aid design products that would last for 5 years when the good old Electric ranges with much less electronics lasted for 20 years. Where is quality? Where is reliability? I perhaps should not blame KitchenAid alone on this. Since we are all demanding (or receiving) products that look more like a computer - we replace it as often as a computer and trash the old ones in China. Further, they declined to post my review on their website - Sure they dont want to see it on their site!

KitchenAid Gas Range model KGSA906. When self-cleaning for the first time, it stopped functioning. The panel is dead and the oven is locked. The repair guy said it is a known defect with KitchenAid. KitchenAid would only respond that it is not covered under the warranty. Now, we have cleaned the oven a second time with the same result. KitchenAid is being sold as a quality product and they should stand behind their product on this clear design defect, but they are not.

I purchased $12,000 in appliances a year ago during a remodel of my existing kitchen. Since day one, the commercial gas stove has been a problem. I had more than five repairs and every time, it would start something new to go wrong. One afternoon, I thought I smelled smoke and when I turned around, the entire electronic portion of the stove was on fire. After extinguishing the fire, I called the distributor and was told Whirlpool will replace the stove immediately and we will cover the expense of the installation. That was seven weeks ago, no stove, so phone call from Whirlpool, no reciprocation for my patience. Yesterday, I was told that it is probably back-ordered. ** Whirlpool, my house could have burned down if I had not been there and yet seven weeks later, I am still waiting? Never again will I buy another Whirlpool product and especially KitchenAid. Im still without a stove in a $50K remodeling job. I have called an attorney so dont bother with a phone call.

We purchased a KitchenAid microwave/oven combo in April 2013 while building our home. It was installed in December. It immediately experienced an error. We called to have it serviced, but the repairman could not find the problem. The error had disappeared! It is now May, the warranty has expired, and the oven is beeping non-stop at all hours of the night and intermittently throughout the day. When it is experiencing this problem, none of the keys on the keypad work. I thought KitchenAid made a quality product, but this is not the case. Very disappointed that such an expensive product could cost us this much trouble and sleepless nights. Its a holiday weekend, and no one at KitchenAid can be reached. Not a happy KitchenAid product owner!

I purchased this 36 built-in side by side in 6/06 with the thought that it would be a good refrigerator --I couldnt be more wrong!! At 3 years, we started having problems. So far repairs include a new circuit board, hinge repairs, evaporator, drier, compressor and fan motor, and an ugly repair kit to cover up the burned area that runs the full length - top to bottom - on the front panel between the freezer and refrigerator doors that happened because KitchenAid didnt put a big enough fan motor in. And here again, it is leaking Freon, so the entire refrigerator has to be gutted again to replace the evaporator, compressor, heat loop and? KitchenAid will cover the parts at an approx. cost of $800-$1000, this type of sealed system is covered for 12 years. The labor, however, is out of my pocket at $2,000.One of the repair techs told me these type of sealed systems RARELY go bad which is why KitchenAid backs them up for so long. Go figure!! And, did I mention the cost of food spoilage!! GRAVELY DISAPPOINTED IN KITCHENAID!!! Oh, and I need to mention the KitchenAid convection oven that had to be replaced early on (under warranty) and the microwave oven that was replaced 3 times and after that I put up with door that didnt quite and still doesnt fit quite right. GRAVELY DISAPPOINTED IN KITCHENAID!!!! WILL NEVER BUY ANOTHER -- even with the discount they are happily giving me to buy another $8,000 refrigerator!!