I think it is a design flaw. No vent to let steam escape in dry cycle. Chat with person didnt help. Tried calling and was told it would be a 80 minute wait. Old dishwasher had a vent in the door, worked well, but circuit board went out.

Top rack bracket on our KitchenAid dishwasher fragmented nine months after purchase, spewing plastic into the inner workings of the machine and seizing up / damaging the unit. Think thats covered under warranty? Think again! KitchenAid/Whirpools service technicians dont think so! Dont buy KitchenAid!

We purchased our KitchenAid Microhood KHMS2050SBT in Dec. of 2007. It was installed Jan. of 2008. Until recently, we have enjoyed using this unit. However, two weeks ago, we set the timer (no heat setting) for 40 minutes and in about 25 minutes, I noticed a burning smell. We know the microwave itself was not on. I followed the smell and it was clearly coming from the microwave and getting more smelly by the minute. I did not check the controls read-out, I just quickly opened the door to see what was going on. The interior was full of smoke and the center of the glass tray had turned black. Once the smoke/heat cleared, we found that the center of the glass tray was in fractures, practically a hole. The plastic trivet below had melted onto the bottom of the interior. We want to know why the microwave started up when only the timer was set. I see no other similar complaints about this model and we are just beginning to work it through with an NSI Protection Plus service vendor. It seems to clearly be some sort of malfunction. Initially, the vendor is saying the interior overheated so its not a warranty covered issue. I hope we dont encounter the same stonewalling from KitchenAid as others have for another microwave model. We paid dearly for a brand we assumed was the highest quality, maybe not. Until this is resolved, we have no microwave - bummer!

Bought our top of the line panel ready dishwasher 5 years ago, We have had 5 computer boards replaced and replaced the racks 2 times. Now the day before Thanks Giving the repairman says it is not fixable. Kitchenaid want $741.73 dollars from Us to replace it and the new one won’t be available for at least a month. This machine is a piece of crap! It started failing in the first year. DONT BUY KITCHENAID, they Do Not stand behind their products. So Frustrated! It has ruined the finish on our cabinets to the left of the dishwasher and buckled our floors in front. They can take their offer and Shove It!

Last year I remodeled my kitchen & all new KitchenAid appliances were installed - to the tune of over $16,000. The 36 single wall oven alone cost over $3000. After I used the clean function (for the first time) - the oven wouldnt heat. They sent out a repairman who fixed it. A few months later, I used the clean function again (for the 2nd time) - same thing happened. And now, 1 month after the warranty expired, its happened again. Same problem all three times & yet after a long call to them today, KitchenAid refused to do anything! In a year, I probably used that oven less than a dozen times. Needless to say, I wont be recommending them to anyone. And btw, the repair service they sent obviously didnt know what they were doing, because as I now know, the problem was never solved.

3 years ago, performance KitchenAid dishwasher. This dishwasher has been a piece of crap since day one. Within one week of running the dishwasher at the motherboard had to be replaced. The plastic clips how did replace six times and still continue to break. The spraying arms on the top and bottom continually failed to work. We paid $1200--it is dishwasher that doesnt work. Will never buy a KitchenAid appliance again.

We purchased KitchenAid Dishwasher model #KUDS30IXSS1 approximately 3 years ago, stainless steel. Performed well the first 5 or 6 months. Has been nothing but trouble with the control panel. Fortunately while still under warranty, the recommended repair store replaced the control panel. Very touchy control panel, and not in a good way. After warranty ran out, have had the control panel replaced 2 more times. Its happened AGAIN. We cannot turn on the dishwasher. First time we bought a KitchenAid dishwasher, and will definitely be our last KitchenAid we buy for any kind of appliance. Stay away from this model!!! Considering how much it cost, very very frustrating. One day the control panel will let us turn it on, the next day not. Then it might work again the next day... Like its possessed. But has been a few days of trying the buttons off and on, and no luck with turning on. Hmm, should we pay for another control panel or just buy a new one?? Advice or recommendations?

KitchenAid® 25 Cu. Ft. Standard-Depth French Door Refrigerator - After about 6 months, the fan went out for the refrigerator, $250 Part cost. After about a year, the baskets in the freezer compartment are rusting and bleeding through the plastic coating. After about a year and a half, the bar between the two doors is worn out and will not properly close. You have to open the right door and slam close the left door to make sure it properly closes. Thank god for the temperature alarm. Do not buy this product!!!

The Aqualift in this oven does not clean. I just finished scrubbing the oven as I had to before self-cleaning ovens. Had I known I never would have bought this very expensive range (over $3,000). Buyer beware!

I have been purchasing KitchenAid thinking about high reputation of the company. I bought all my KitchenAid appliances (refrigerator, gas range, microwave, dishwasher) at PC Richards 15 months ago. We are the family of two adults, so you can imagine that we use this dishwasher twice a week at the most. However, after 15 months of such rare uses the dishwasher failed. I rinse off the dishes every time before running the cycle but for the past couple of weeks all the dishes are not clean at all after even running two cycles. I tried to resolve the issue by calling PC Richards but all they told me that the service technician will cost me $125 to evaluate the problem. Apparently I am stuck with the product failed to operate after a bit over a year. I am extremely upset that the company doesnt stand behind the product they produce and will never buy KitchenAid products again.

Our 7 year old KitchenAid Kss42QMSO1 side by side started chirping, the internal control panel lights were flashing and we could not adjust or control the temperature using the buttons. I first called the Kitchen Aid HELP LINE (that is an oxymoron). Talking to the fridge would have been just as helpful and all they were interested in doing was dispatching a service man, when he showed up we were advised that it was the control board # W 10219463 that had failed. When I asked the cost to replace it he advised that it was no longer available because the factory in Japan had been destroyed by the Tsunami. This was two years ago, and this huge company had done nothing to create a new supply?? Can you imagine Toyota or Sony using that excuse? Our only option was to send the control board to Chicago for repair and have the fridge / freezer out of commission for 3 to 4 weeks, also we had to sign some kind of a liability waiver. I thanked the service man and advised I would get back to him, then I started to surf the net and after some time I came across this web site and thankfully the blog from Chris in North Van. I live in White Rock and if I knew your address I would drop off a very good bottle of wine on my way to Whistler. Thank you, after reading your info I asked the service man to come back and remove the board. However he said he was prevented by Whirlpool / Kitchen Aid from doing this unless it was sent to Chicago. I contacted another excellent service man who is independent and had him do the removal. I would say unless you are very mechanical you would be better to go this route. He also advised that it was often the evaporator fan that caused the circuit board malfunction. Once it was removed I found it to be exactly as per the photo from Chris. I was able to locate the capacitor from SMI Industrial Electronics in the nearby suburb of Langley, it is a 22ouf 10X12 HI TEMP CAPACITOR 85 o and cost the princely sum of 36 cents (I even purchased a spare). I then took this to an electronics repair man who tested and removed the defective capacitor and installed the new one in less than 5 minutes, he would not even accept any payment. I would advise that unless you are used to working on circuit boards and have a very fine tipped soldering iron I would use an expert, even if he charges you. It would be easy to short out the wires with too much solder. I took this home and the service man came back and installed the circuit board and a new evaporator fan which for some reason is a stock item and in about 1/2 hour the fridge was humming, no chirping and we were able to set the freezer for 0 F and the fridge for 37 F. The temperatures both initially read the 70 F air temp. but started to fall quickly and a few hours later we heard the first ice being made and everything is working just fine. Our total bill including the fan was $260.00. Thanks again Chris, and like you I am amazed that the so-called help line would not advise of this. I am fairly certain our first service man knew of this option because when I told him about the info from Chris he was not the least bit surprised. He probably would be blacklisted if he went against the companys policies. Good Luck!

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

We have now had eleven service calls with the tech here up to three hours a call. The control panel has been replaced three times. The key board once. The sensor once. The temperature still goes from 325 degrees to 386 degrees after preheating two cycles. The bottom door hinges have been replaced twice with no change. Door still does not close properly resulting in bottom element not coming on. Whirlpool says this is all acceptable. For a supposed top of line stove, one should be able to bake without burning or undercooking. The manual says the oven temperatures are accurate. Not so!!

I have a Superba Gas range. Im not sure how old it is since it came with the house. But we have spent hundreds of dollars in repairs. It started with the self clean option. It didnt blow out our panel, but warped, or melted some of the frame, and other moving parts. We have never been able to keep our oven door shut properly ever since. After calling the repair guy, he says the oven door hinges needed replacing. Expensive, but okay we did it. About 6 months later, the same thing happened. We needed to use a step ladder pushed against the door to keep it shut while cooking. About 2 months after that, the panel blew. Another expensive repair. One year later, our broiler no longer works, the door, is literally falling apart, and although the rest of it works, there are no lights on our panel, timer doesnt work, clock is off, cant even see what the temp is.At this point we are just letting it die instead of fixing it. Especially when the repair guy (after 3 visits about the ajar door) said he just doesnt know what else to do. After reading several forums, I have to say that the self clean function is the worst enemy of any oven, and it should be removed. Hide all the elements to make it easy to clean with soap and water, and thats good for me. There is no point in having the technology, if they cant see how it negatively affects and breaks the rest of the oven.

Our KitchenAid Double Oven has had consistently horrible problems with both upper and lower door hinges for the last 10 years. Thank God we opted for an extended appliance warranty because after every holiday with lots of use, we need to have the hinges replaced on one or both oven doors. Our KitchenAid stainless steel 5 burner built-in cooktop with Downdraft Vent has also needed replacement four times in the last 10 years and has been repaired five times in between the replacements due to the burners failure to light, or the burning of the bottom of our pots and pans due to burner malfunctions needing the burners to be removed and replaced.

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

Excellent fridge. Never had a problem to call for service. I got extended service but was never a problem. Just call to service and Sears came and serviced the fridge. Since then I have no service contracts and no problems with the fridge.

I bought my KitchenAid Dishwasher (Model KUDK03CTBL) on 9/5/09. Three months later, the memory board went bad and parts and labor were covered under warranty. Now less than two years later, the memory board is bad again. Unfortunately, KitchenAid will only cover the part, not the labor, which we all know is the most expensive part. When my repairman called for a replacement part, he was told it was a very popular item because apparently, the memory board needs replacement often. Warning: Do not buy this dishwasher.

We have had our KitchenAid KGRS505X oven for less than 3 years and it has broken down twice. First time only after a month which was under warranty. The 2nd was a couple weeks shy of three years. It is costing us $300 for a one year service warranty so we can get it repaired. Reasonable expectation for an oven of this cost would be 10 years of trouble-free service. So, at this rate I will have purchased this appliance twice in the expected 15 years of service. I cant tell you how much I regret buying this piece of garbage.

I purchased a dishwasher in May 2011 for about $900.00 and within 2 months, the electrical panel broke and I could not open the dishwasher. At that time, I should have insisted they replace the dishwasher because it is an absolute piece of junk. Two and a half years later, the plastic pieces that hold the upper basket have broken for the third time. I called KitchenAid and spoke to a manager. They offered to pay for the parts but I would have to pay for the service call and labor. I told them forget it since the pieces can only cost pennies. What government agency forces manufacturers to recall faulty items? Obviously from the amount of complaints online and the numerous complaints to which the service company responds to, this is an ongoing problem that KitchenAid has failed to address. I will NEVER purchase a KitchenAid or Whirlpool product again. I advise anyone that is looking for an appliance to avoid this brand!!!!

Mine is a gas model and I absolutely love the stovetop however with the new technology they have for these ovens. I have had issues since day one with the oven temperature not remaining consistent. If you want to bake pies or cookies that require a very even temperature it is very inconsistent.

I am currently replacing a KitchenAid Over-the-Range Microwave Oven (Model KHMS155L). I have had previous issues with the fan. Recently, the door literally fell apart. I was told to replace the unit since the door is too costly. I have decided to replace the microwave with a different brand!

I purchased all new appliances from Lowe’s along with a extended warranty. My stove around the burners started chipping paint: I called my warranty and they said it was cosmetic! I called KitchenAid and they did have someone come out that replaced the top. He said that the stovetop grate wasn’t tall enough for the stove and it would probably happen again, within no time it started chipping again! I called again but nothing has been done because they replaced it once. My very expensive black stainless stove looks like crap! Model KFGG500EBS2. We spent over 7000 dollars KitchenAid! Fix your stove grate!

We purchased a model home that came with all the kitchen appliances. The appliances were purchased in January 2015. We have live in our new house for a little over a year. I am very disappointed in the Kitchen Aid Side by Side, model KSF26G4XYY03. In the past year, we have had two drawers break in the refrigerator. The face of the drawer came off and plastic on the drawer cracked off. Also, a drawer in the freezer busted where the plastic covers the wheel of the drawer. This is NOT quality construction. I was told by Product Registration in Benton Harbor, MI that only the bins are covered through years 2 - 5...really??? When this refrigerator needs to be replaced, it will not be by a Kitchen Aid.

I bought this stove from Sears for our second home. After 2 years, the oven and broiler do not work. I called service company. They made 3 visits and $400 later, its still not working. I called Whirlpool and they would not do anything. Their tech just keeps coming up with more things to replace. I will never buy another Whirlpool product. Junk. I think we paid around $1,000 for this stove.

I have a 48 built-in side-by-side KitchenAid refrigerator. Manufactured and bought in 2008, so now only six years old. The control board is faulty, and they NO LONGER make the part - for a 6-year-old (expensive) refrigerator! When I called the parts company in CA (which KitchenAid said MIGHT have the part), the person was very helpful and said he moans every time he gets one of these calls. There is no remedy except to remove the part, have it rebuilt in CA for something that MAY work. I will not purchase KitchenAid again.

We are having the same problems as others with the Kitchenaid Microwave Hood Combo (KIHMS155LSS3). We own two units (one at lake cabin & one at home). The cabin one was running when I returned after being gone for 6 days & the only way to shut off was to unplug it. It was not used or plugged in for three days. Then last night at 1:20 am I woke up to it beeping and the control panel read 5:42 & it would not cancel so I had to unplug it. When I heard about this a year ago I started unplugging my cabin microwave whenever we were gone. Im frustrated & will be contacting Kitchenaid even though others have said it will do no good.

Bought a complete line of KitchenAid products for a remodel job on my kitchen a year ago. Purchased the products in April 2017 but did not install them until the first part of June. The KRSC503ESS side by side, counter depth refrigerator does not cool properly. In December 2017 I notice the refrigerator was warm and the bottom drawer was not going in all the way. There was an ice build up at the back of the refrigerator. Also, the freezer was not cooling properly. Call for service and they replace a fan motor and thermistor. The unit seem to be working fine until this week. Same problem. Pulled everything out and turned the refrigerator off for 24 hours to let it thaw out. Turned it back on and everything is working fine again. I personally feel there is a bad design in this unit. The bottom doors are against the cooling unit in the back of the refrigerator. I feel this will continue forever.I call for service again and now KitchenAid and the extended warranty company are saying its not their problem. The KitchenAid service said that I might be responsible for the service call if they come out and find it is not a warranty issue for them. Additionally, the ice maker makes loud noises when it dumps the ice in the ice container. It does wake me up at night. I thought KitchenAid was suppose to be the higher end of appliances, but boy, was I wrong. Hindsight being 20/20, I should have done my homework a lot more. Never again.

We purchased this new model stainless dishwasher on 11/27/2010. Our 1990 Maytag had served us well, but didnt hold enough dishes, I thought. Everyone said the new dishwashers hold more dishes, but not KitchenAid KUDE60HXSSO! First, this holds less dishes and glasses than my old Maytag. Second, whoever designed the KitchenAid racks should be fired. Its like doing a puzzle to get your dishes to fit. Many dishes and glasses just dont fit - same for pots and pans. And third, silverware holders fall into silverware rack. Very cheaply designed!Dont ever buy a dishwasher with the extra rack for silverware. All dishwasher holes are the same size. Because we have this top (3rd) rack, nothing fits into our dishwasher. Its supposed to be removable, but its difficult to get in and out. Anyhow, its too big to store anywhere in our small kitchen. We have an adjustable top rack which we keep in the upper position. As a result, only saucers fit into the top rack. High glasses must be in the front or they hit the extra shelf. If we lower the top rack, our dinner plates are too tall to fit in the bottom rack. The KitchenAid racks are ridiculous. Many glasses dont fit at all, some just in the far right and far left. There is nowhere to put cocktail glasses with rims. They are too tall. We had a place for them in our old Maytag. The silverware holders fall inside the silverware holder, so that it is time-consuming to put silverware in or take it out. We wanted a replacement.Immediately, our door didnt open all the way, so that the bottom rack was tilted when opened. We complained right away to customer service and they werent interested in listening to any complaint or reporting it. They sent a serviceman who wasnt interested either. We persisted and he finally made the door open more, still not completely, but he says that is normal. The 2nd serviceman was nice, so we got him to call technical service (a customer is not allowed to speak to technical customer service!). Anyhow, they sent a new silverware rack; and of course, its just as bad a design as the first. Right away, the dishes and glasses did not get clean on pro-wash and pro-dry. I had film and lipstick on all my glasses and dirt remaining on my dishes. Immediately, I complained to customer service who were unfriendly, rude, sarcastic and insulting.They sent service who ran some stupid diagnostic that told them that the dishes were cleaning as they were supposed to. So no one cares about my dirty dishes and glasses. As long as their test is okay - customer be damned. We complained to customer service, and they said we needed service again. Our dishes were clean with the old Maytag. But for this dishwasher, we needed to buy Cascade Complete and still the dishes werent clean. I now use the single tablets and only Heavy duty, Proscrub, High Temp Scrub and sani-rinse. My dishes are cleaner. Pro-wash and Pro-dry do not clean them even though I scrape and even rinse most dishes and glasses.I hate this dishwasher because I cant fit my dishes into the racks. Ill never buy another KitchenAid appliance. The KitchenAid customer service is horrible. They could care less about any complaints. Ive complained to KitchenAid supervisors - time-consuming and unsatisfying. Now, I see that many others complain about KitchenAid. Now, we need a new refrigerator and I see all the complaints about KitchenAid. However, Whirlpool and Maytag are the same box and same company. So what do I do? Why cant they make appliances that work? Its disgraceful!

My very expensive top of the line, 2 year old KitchenAid fridge (KRMF706ESS) broke. Had service tech out to tell me KitchenAid would have to provide parts and not pay. After weeks, KitchenAid told me they would have to replace the fridge and would have it to us within 2 weeks. A month later and I call to find out its backordered again and they cannot give me a date when it will be shipped. Offered $150 to help me through months of no fridge in my house! I would not recommend buying KitchenAid to anyone at this point! Cant fix nor replace unit!!

I have a KitchenAid range. It is gas with electric oven. If you lean over it when cleaning you will turn on something. It goes off if you get to close to circuit board. If breaker is set off the whole panel where you set everything will shut down as if stove is broken. Sometimes after breaker is reset it still will shut down. After you do that three or four times it will come back on. I am always afraid the panel is out and that is a major cost. This is a problem somewhere in that control panel. Hopefully someone will find it since this is a 3500.00 range.

INCREDIBLY BAD PRODUCT. The good: the format of a small micro/convection oven over a large regular/convection oven works nicely for me as I can cook almost everything in the small oven and don’t have to waste energy on large oven except special occasion cooking. That said, the electronics went out twice in first couple of years, had to be completely replaced. Now I’m never sure if oven will work on any given day.NEXT: the first time I tried to use the clean program, about a half hour in, I heard a very loud crash and rushed in to kitchen to find glass all over. The whole glass door exploded all over. I eventually got it replaced but now am afraid to use it again. The bell which signals “done” and the timer itself long since stopped working and the turntable doesn’t turn. Today I found the glass top part of the turntable in pieces large and small. I’ve no idea what caused this. I’m worried that a replacement brand will not fit into the custom built in space I will have when I try to dump this headache. P.S. Read my review of KA dishwasher and immersion blender, neither of which are favorable. I have learned my lesson about this brand.

On March 25th 2015, our carbon monoxide detector went off. The local fire department came and they determined that the source of the carbon monoxide leak was our Kitchen Aid slide in range-oven. They supplied a report that outlined this. They shut off the propane supply and pulled range out of position and said we could not use this appliance until problem was fixed. We notified Kitchen Aid customer service on 03/26/15 (appliance under mfg warranty), and explained the situation. This issue was passed on to their safety department. The safety department did not respond to us until 03/27, and they explained that they needed a carbon monoxide meter to service our appliance, which they did not have available. We have been in contact with them every day since the incident happened, and we still do not have an appointment from service department to resolve our issue. The excuse everyday is that they are waiting for carbon monoxide meter to come back to them from the field to send to our local appliance repair center, and in turn to come to our home. This is not acceptable, and we need to help, now, to resolve this issue.

I purchased a new fridge stove and dishwasher less than 2 years ago. All three of the appliances have had problems since the day I got them. KitchenAid appliances will never go in my kitchens. The sad part is they don’t want to make it better. My dishwasher won’t drain as of today. My stoves control board is out. My freezer seals are bad. What’s next???

Five years ago, we fully remodeled our kitchen with all KitchenAid appliances including ice maker, side-by-side refrigerator, cooktop and wall oven/microwave, all supposed to be the top of the line. We have had nothing but problems with everything except the icemaker. Junk! We have just replaced both refrigerators with Samsung and we are looking for a new oven and cooktop, both of which died this past weekend. Junk! My sister and a close friend have the exact story. KitchenAid is junk!

Fridge purchased May 2015. Lid for cheese drawer kept falling off whenever opened and puddle kept forming on floor below bottom freezer. New cheese drawer lid ordered, still didnt fit properly so technician had to shim the sides and now there is a gap on either side where debris could collect and cant be cleaned out. Door on bottom freezer deemed to be warped causing it not to seal properly, thus huge frost accumulation on inside of freezer and bouts of thawing causes puddles on floor in front. Waited 2 months for a new freezer door, arrived and when technician went to install found it also was warped. Now have to wait another 2 months for a second try. Whole unit is substandard. I asked for a replacement fridge. Of course, they refuse but they are happy to keep making repairs. I am not happy to have to make myself available for repeated visits by technician for a problem that remains unfixed.

We purchased a high end KitchenAid refrigerator (almost 3,000) and began having problems within 6 months. Have had 6 technician visits to attempt to fix (back of refrigerator freezes up, cant get filtered water, stops cooling and food rots in our absence). EVERY replaceable part that is not considered part of the inner compartment has been replaced. Our last technician, in writing, wrote that there was nothing else that could be done except replace the entire refrigerator and that ours was a lemon. I called the manufacturer (Whirlpool/KitchenAid) and they told me that I had a problem and they didnt, in other words... I was SOL. DO NOT BUY A KITCHENAID REFRIGERATOR or for that matter ANYTHING under the WHIRLPOOL umbrella since they will not stand by their products. Buy a GE!

This has been a good fridge, consistent temperatures to keep food safe. It has good storage and overall has enough space for a four person household. The only problem we have is with the ice maker. It quit after 2 years and is unrepairable.

We bought our KitchenAid refrigerator in late 2013. Luckily we did purchase the extended warranty, something we didnt typically do. When we were first married it seemed like we could count on a refrigerator lasting fifteen years or so, not anymore. Two years into it we started having problems. It wasnt producing enough ice, started leaking water on the floor when freezer items began to thaw. When I called the place where we bought the refrigerator (Hills Flat Lumber, Grass Valley, CA), all I got was youll have to find your warranty and call them. I was in the midst of a family health crisis at the time, so it was extremely frustrating. I found the warranty and took care of all that. The refrigerator was back to working.About a month ago it started demonstrating all the same problems as before. Right before the holidays! Even though we had the warranty, it took awhile to get anyone out, and then two weeks longer for the parts. I was without a refrigerator over the Christmas holidays. Luckily the garage has been cold, so I have been storing my food out there. I finally had the guy out to fix it a couple of days ago. I called them back today to let them know that the freezer isnt the least bit cold. So... About a month without a working refrigerator. It is pretty frustrating. Ive always thought KitchenAid was a good product. I still use my KitchenAid mixer that I got as a wedding gift 33 years ago. But I think the refrigerator is a LEMON!

The KitchenAid Double Oven KODE500ESS is advertised as an Even Heat True Convection with Even Heat Preheat. The machine is attractive with its huge viewing windows, its highly polished finish, its commercial style handles, and blue enamel interiors. The electronics are elaborate. You are able to adjust almost every function of the oven should you wish to so, down to alarm sound loudness, and calibrating the oven without a technician nearby.However, this oven is not without fundamental flaws. The engineering is deficient in crucial areas: the temperature sensors are located near the top broiler unit, a unit which is used in the preheat cycle resulting in unreliable preheat readings; the heat release vent is located at the top near the electronics components, which could be affected by the extreme temperatures, such as those used in the cleaning cycle, ultimately causing an oven computer crash.We chose this oven based on the many positive reviews and have had the oven for 6 months. Even after talking with KitchenAid representatives and two repairmen, we have yet to feel comfortable with the ovens ability to function properly. First, the preheat operation is worthless due to the location of the sensor. When the preheated indicator sounds after 8-10 minutes, the oven is probably 20-30 minutes away from the achieving the desired heat, should it ever be attained. Second, the highly emphasized Even Heat claim is questionable. Once attained, the temperature can, by design, fluctuate. This we understand and have no problem with fluctuations, unless the variations are large. We have experienced 50-degree swings. We have agonized with uneven cooking in many directions: dishes done on the sides, unfinished in the middle; dishes browned on one corner, not on the others; when two dishes in same oven baked at same temperature, both requiring same number of minutes, one will be done before the other. The repairmen state there is nothing they can do to fix these problems.This is not a bakers oven. It is not even a novice’s oven. It certainly is not as functional as our previous ones. It is unreliable, untrustworthy and we wish this one were not ours. If KitchenAid planned to put an extremely inferior product on the market prematurely at an exorbitant price, they have exceeded their expectations.

When we moved in our house six years ago, the appliances were mismatched and cheap. We ordered all new Kitchen Aid Appliances and I love them. My Kitchen Aid stove top is wonderful and so are the built in ovens. They make my life so much easier and more fun to cook with. I absolutely recommend Kitchen Aid.

On 8/12, I came home and loaded dishwasher (purchased 2/12), attempted to run. My wife said she didnt think it was operating correctly, so she tried it again. After a short time, she noticed it was off. I then went to check it out myself. I turned it on and at that time, I thought I heard water. I quickly turned it off and opened the dishwasher. It was dry. I closed the door and started to remove the trim panel and water started coming out. I then went downstairs (finished basement) and my ceiling was flooded and falling apart, carpet soaked and furniture wet. I was upset at first but thought, well, its just the basement, it wont affect us too much while repairs are being done. I called the insurance company and they sent out Water Mitigation Crew right away. They started to clean up in the basement and drying the floor joist. They then tested the kitchen floor and found that the water had seeped under the backer-board and they had to tear up half of our (less than 6 months old) kitchen floor/tile to dry it out properly. It had also worked its way into the living room area and cupped up some of my hardwood floor. So upon calling KitchenAid, they said they would send a certified tech out. He came out to see what went wrong and found the pump had came off at one of the factory clamp (crimp style). The tech called tech support, they said put a hose clamp on it. The tech did not feel comfortable with doing that, to be honest with you, neither does my wife and I since there are multiple crimp style clamps on the unit. The tech did not do the repair and recommended replacement. KitchenAid said they need a second opinion and that either way, they would not replace the unit and they need to install a hose clamp on it. Keep in mind, this appointment is now over 2 weeks away and my insurance company is not authorizing any repairs to my home until the defective dishwasher is replaced or repaired. Im just outside of Atlanta city limits and the best they can do is 2 weeks for service? I didnt mention the day this happened was the first day we brought home our newborn (really doesnt matter) but it adds to the stress level, and half of our kitchen is torn apart. Im not even going to get into how poor the customer service was over the phone with KitchenAid other than the fact nobody in that company can make a decision and you speak to someone different every time and they pass you around and you have to re-explain the situation. We are not sure what to do. We may remove the dishwasher and buy a different one (not comfortable with existing) so we can move forward with getting our home fixed. With what we paid for the deductible and what our insurance has authorized for the basement and new kitchen floor, we are at almost $11,000. The Water Mitigation Company is coming back out to check out the hardwood floors again and may have to replace that. We were not expecting an unscheduled remodel of our kitchen and possibly our living room floor. One of my biggest problems Im having is, when I ask customer support if a repair is done, what kind of peace of mind do we get knowing this wont happen again via house damaged/flooded, the answer I keep getting is, as long as its within 30 days, we will come out for no charge and fix the dishwasher. It seems to me they couldnt care less our home is damaged. I would imagine now that I have a water damage claim with insurance, I will have to disclose this when we try to sell the home some day. My insurance could go up. We are so upset/angry/dissatisfied. Words cannot describe. I have asked more than once to speak to someone above a supervisor in the company and I was told that person doesnt talk to customers. I want my house fixed back to the way it was and I really dont feel I should be responsible for the deductible and I dont think its fair to my insurance company either. Im very frustrated and dont know what to do.

I just got off the phone and as usual got nowhere with KitchenAid people including the manager. I too have had nothing but headaches with this piece of junk. As someone said, the top rack just collapsed downward on one side. We replaced the rack, and another part already; the junky plastic on the rack keeps breaking. The door for the soap doesnt open and it has been a better dish rack than dishwasher. I have washed dishes by hand more often than I was able to use this product. I am so disappointed that they, as a big company, couldnt send someone out for free for a change and try to back their name. They brag as you wait on the phone (which is forever), about how wonderful their service is. Well, the last visit cost over $100 to have a man run my dishwasher empty and tell me to use less soap and not packets. Now a manager told me to see if it works in the other types of washes. I asked how that would solve my problem. What am I supposed to do, switch from my one hour and compromise? I told him management is not his calling and he should consider another job. Never again will I buy KitchenAid which is a shame because my first one was great!

We purchased a rather expensive KitchenAid refrigerator-freezer, model KSF26C7XYY04, one with a computerized, electronic control system located on outside of the freezer door. What we have found is that the ice maker inexplicably quits working and then equally inexplicably starts working again---days later. Two calls to the store where the unit was purchased (Lowes) resulted in two different technicians coming out to fix the problem. The first technician replaced the computerized electronic control unit. This did not solve the problem. The second technician had no lasting success either, even confirming that the temperature control settings were at the factory recommended levels. With the problem still continuing, we phoned KitchenAid and were eventually transferred back to Lowes. The only solution offered was to have still another technician come out to fix the problem (at our expense). A return chat contact with KitchenAid produced the same results. What is disappointing is the extent to which KitchenAid refuses to accept responsibility for a design/manufacture flaw in their product and the futility of their so-called solutions. Why would anyone pay for a third technician to address the same problem when two others couldnt? Is the third technician (reportedly more of a KitchenAid authorized technician) an admission that the first two that Lowes sent out were something less than competent? Why wasnt a KitchenAid authorized technician sent out the first time? I was asked if I purchased an extended warranty. What good is an extended warranty, if the same problem cant be fixed under the first warranty period? We need better products and better solutions.

As has been noted in other reviews, KitchenAid has issues with the ice makers not functioning correctly and prematurely breaking. Not even three years into owning the refrigerator, the ice maker has now completely burned up. Brought the issue to KitchenAid/Whirlpools attention and they just dodged questions about the issue being a known issue and inquiries if there have been other reports of the problem (which there obviously have been, as one can see clearly in the reviews). Instead, they tried to get us to contact the seller and ask them to cover the repair. $2400.00 for a refrigerator is not cheap... We wont be buying KitchenAid, Whirlpool, Maytag, Jenn-Air, or any other brand under the Whirlpool umbrella after this experience. (We have several KitchenAid appliances, as we used to think they were a good company.)

In May of 2017 my husband and I moved in to our newly built home. We purchased KitchenAid appliances. A dishwasher, a refrigerator and a stove. Shortly after they arrived I noticed that there were dents in the freezer door. They came to replace it. Then we noticed rust forming on the outside of the refrigerator. We had someone come and check it out. He told me to polish it more. That didnt change it in anyway. He came back out and said they will replace the doors.They ordered new ones. In the interim the new freezer door was getting rust on it. Then the compressor and the thermostat went out. They came to fix that problem. Now we are getting new doors and then they need to replace the freezer door. Now after all of this, the dishwasher is rusting. Our KitchenAid appliances have only been in our house for 4 and half months. I called the company, I called the place where we purchased them to replace them to no avail. We need help. We spent our hard earned money on a faulty product.

Kitchenaid Duel Fuel Range Oven Problem Model KDRP407HSS10 - While baking oven door locked and went into cleaning cycle, food in oven was smoking and could not cancel cycle. Husband had to turn breaker off and let oven cool down and then turn breaker back on so electronics would unlock door and then was able to get food out. Tried to use oven again and did the same thing. Called Kitchenaid and they would not admit or even acknowledge they were aware of the problem. I told them they had to be aware of the problem because I have seen postings of the same exact problem going all the way back to 2005. Had to ask twice to talk to supervisors at next level to try and get their explanation of what it would take to repair the range. I explained I wanted to talk to someone who had knowledge of what it was required to fix the problem. Someone at KA has to know what is wrong. I am now waiting for the third supervisor to call us back. One posting I read said that in the state of NY there was a class action lawsuit filed against KA. This is an extremely dangerous situation and could cause a serious fire. Do not understand why this problem has not been addressed. The ovens should have been recalled.

Purchased a KitchenAid refrigerator to replace my ten year old Kenmore. Model is KRFF300ESS. After a few months...noticed spots of rust on the stainless steel. Called KitchenAid...and they replaced the doors. After ten days of having the new doors installed, I can see rust forming on the steel again! I never even touched them with any sort of cleaner at all! Their customer service experience has been the worst. They keep promising theyll resolve the issue but never follow through. At this point theyre blaming me. Very disappointed in the construction of the product and their customer service. Ive owned multiple competing brands of appliances and other stainless steel products in my kitchen and have never experienced this. I cant in good conscience recommend KitchenAid refrigerators.

We have a newly built house and bought KitchenAid products. I have a gas cooktop, a double wall oven, dishwasher and a refrigerator. All Kitchen Aid. The Refrigerator has given me nothing but trouble since day one. The ice maker has not worked well, ice formed in the bottom freezer, it pings all the time and the water filter is still 100% full after six months and the door constantly opening on it by simply touching it. I really hate the refrigerator and would not recommend it. My model #KRM706ESS the serial #K63301048.

Unfortunately, I am joining a long list of customers who purchased the Kitchen Aid Superba microwave oven/oven built-in combination. After less than 5 years, the bottom oven door locks, without warning or just cause. KitchenAid is aware of this manufacturer defect, but chooses to ignore it, and refuse to resolve this issue. Turning off the circuit breaker should reset the computer, but dont count on it. The other solution you may be given is to turn on the self clean feature, cancel it after 2-3 minutes, and hopefully it will unlock. I am appalled that managers like Kia (ID 8592), has no concern for customers. Kia basically stated that after one year, warranties expire, it becomes the customers problem. The licensed technicians are stumped to fix the problem, but wont tell you until they collect a service call fee. What is even more outrageous is the model and serial number are inside the oven, but when the door is locked, you cannot not see the number. It is a no-brainer to relocate the model and serial number, so it is accessible when the oven locks up, because it will. The bottomline is, a class action lawsuit needs to be filed, and a national recall needs to go into effect. Please send me an email if you want to be included in this lawsuit. Send facts with your complete information to **. This is an obvious manufacturer defect which is a hazard. The oven light will not turn off, and the oven door locks for no apparent reason. I am writing to the president Mark Bitzer and the CEO Jeff Fettig about the issues that should be a concern to them. Others experiencing this problem should write to them at ** Benson, MI 49022.

As I read through the other reviews, I see that I am one of many dissatisfied customers. I purchased all KitchenAid appliances for my new home almost 5yrs ago. The refrigerator started giving me problems several months ago. Both the freezer & the refrigerator stopped working. A repairman has been out at least 8 or 9 times. It will work for a few weeks & then stop. The repairman keeps coming back over & over & its still not working properly. Ive contacted KitchenAid & their solution is to have another serviceman come out & we have to pay for labor a 2nd time or they can give me 40-50% off on another refrigerator. I thought the life of a refrigerator should be a lot longer than 5 yrs. My last refrigerator, a Kenmore was still working after 20 yrs. I am highly disappointed in KitchenAid for selling me a LEMON. Stay away from KitchenAid Appliances.

YKERS306BSS - purchased within the last year. The oven randomly shuts off and will not work, nor will the oven panel. The only way to restart the oven is to pull the unit away from the wall, unplug it then plug it back in. Unfortunately this is not a viable solution for our 91 year old mother. We cannot find anything in the manual to help solve the problem. It would seem from the website that this is somewhat a common problem.

We purchased a kitchenaid refrigerator, model KFCS22EVMS6 from Sears in 2012. We have had nothing but problems with the refrigerator section.... loud noise, freezing food and most recently not cooling. Temperature will not remain at the recommended setting of 38 degrees (changes automatically to 59 degrees and higher). We have had at least 4 service calls on this refrigerator. Just called tonight due to the non-cooling issue and cannot get an appointment until October 27th. The previous service technicians refuse to state our refrigerator should be replaced by Kitchenaid. This is our first and last kitchenaid refrigerator we will ever purchase.

Bought this particular microwave based on looks and price. Turns out its been a pretty good purchase and has outlasted all the others Ive purchased before it. The mechanical bits are kind of a pain though: The door mechanism is iffy sometimes; and the wheels on the ring below the turntable arent of good quality polymer... One chipped at some point and now it goes thunk, thunk, thunk as my meal/drink/whatever is warming up.

Where do I start? I am NOT happy with KitchenAid at all. First, my brand new ovens blew a thermostat when self-cleaning for the first time. Then my dishwashers spring in the door broke. Guess I didnt learn my lesson, so I bought a KitchenAid fridge. First fridge quit after 6 days and ruined everything inside. They sent a new fridge finally and the icemaker never has worked and still doesnt. Finally, my microwave which has lasted the best out of ALL my KitchenAid appliances has now broken a spring that controls the door. I DO NOT RECOMMEND KITCHENAID products to anyone. If you dont live in the city... forget customer service, there is NONE!!!

We have had a French Door fridge by KitchenAid in March 2019. Today is the third service call on the freezer filling with frost, and the ice maker, which pours ice out at an unbelievable volume constantly. The ice maker has now been replaced twice, and the technician tried to blame me for its malfunctioning (because I love taking time off work to hang out with him, I guess?). The door has rust spots all over it (which he has used my baking soda and vinegar to attempt to clean), and he told me today that part of the motor sounds like its going to need to be replaced, too. Customer service is like a Kafka story...theres no way to replace what is clearly a defective item until its deemed unrepairable, but theres also no rule about how many repairs/replacements will deem something unrepairable. I just know my warranty will end up running out before they replace the item. Im so deeply disappointed because something like a brand new fridge doesnt make it into my life very often, and thinking that Ive wasted my money on a clunker that will continue now to waste my time & money is heartbreaking. I wish the company will take responsibility for their product and stand behind it when it doesnt work properly.

Do not buy if you think about service and warranty. I got it and had issues from the first month. I neglect to report it timely. I rented my house and my tenant started using it. They had the same problem. We called the service. They said there was a delay receiving hot water: we need to reset it. They charged me $120. In two weeks this time, they said motor is faulty and it is out of warranty. I decided to get rid of it and purchased a new dishwasher. They did not responded positively. I even told them to come and check if the machine has factory faulty. They said no. DO NOT BUY IT. I had a much better warranty experience with other companies.

I purchased this stove because it had a very large oven and I bake. Two weeks after installation I realized when I leaned up to get something from the cabinet above the stove I turned on burners, sometimes just enough for a gas leak and sometimes enough to burn my arm. First problem with design. A month later at Thanksgiving the turkey was in the oven and my grandson touched a knob with his arm and actually burned it. Thats how hot the knob. I see were due to a vent directly below them. Second design flaw.Later that afternoon. We realized the turkey wasnt getting done. Oven turned off by itself. Luckily I have a second oven. Very nice competent repairman (outsourced) checked the temperature of the knobs and they came in two degrees under government top number. He replaced an oven valve. This valve was replaced three times before the oven would function without failing. I took these safety and oven problems up with KitchenAid only to be told they were within government standards and be glad I bought a warrant for the oven. Cold, disrespectful and dismissive people. DO NOT BUY KITCHENAID products.

I am so glad I came here to read the reviews as I have a decision to make. I purchased this model Kitchenaid dishwasher which was to be installed today. It didnt work. The installer said it was either the washer motor or the CPU. Im not technically inclined enough to know the difference. He took it back to the store and brought out another one. It didnt work either. The suggestion was made that there was a problem with my power and/or water supply. My Kenmore dishwasher worked for 20 years on those resources.Store tested the machines and found that they were both defective. I was offered the opportunity to have them replace the defective part or get full credit and choose a different dishwasher. My confidence level was very low and it seemed akin to buying a new car, but let us put a new engine in it first. After reading these very helpful reviews, I shall select a different brand of dishwasher. Thank you all.

We purchased a new Kitchenaid refrigerator and double oven wall unit when we moved into our new home March of 2010. We have had issues with the ice maker/water dispenser not working. The temperature Not staying cold. The veggie tray LID fell off. Now its dead! The repair man did not have an answer, he made many phone calls and theyve decided its the motherboard, which will cost us $500 and a week to get in. Well then it started working, then it died, right now its cooling. The Ice/water in the door was so gross - from water and ice? Theres no way to take it apart to clean. After months of trying to clean the black mold out of it, I finally found a hand held steam pressure cleaner to clean it. I WANT TO SAY THAT I HAVE A 30 YEAR OLD REFRIGERATOR in my garage thats still working. Its NOT a KITCHENAID! Then theres the double ovens, that are self-cleaning thats a joke. When I lock the oven to clean it, it blows a circuit and we have to call someone to fix it. The last time the guy said I wouldnt use it. Its NEVER worked, and that was the reason I bought it. BUT I have to clean the ovens by hand because the advertised self cleaning was just a lie. At this point I would rather buy a refrigerator that I can rely on. I tell everyone, Do not buy Kitchenaid. They are the worst appliances on the market.

Oven Model KGRS505XSS - Knobs on the front of the stove are dangerous. They turn on with the slightest brush. Im glad I dont have small children living with me although my grandkids visit. My autistic grandchild turn on the burners but we were there. Recently my griddle knob locked in place and wont turn. I have an extended warranty with Lowes so we will see how that goes. I paid 1,700 for the stove plus 150.00 for the warranty. The stove is 4 years old.

The slowest ice maker Ive ever had. KitchenAid is NOT upper-end products, only their price is upper end. Never again will I go with this brand. We did a new oven, Microwave, and fridge. All three are subpar.

Well with the refrigerator be less than 6 weeks old we have had two services calls. It sounds like a small plane getting ready for take-off, and I have ice build around the freezer door as well as in the fridge on the ice maker. We have been told a part in the ice maker needs to be added so I believe KitchenAid is well aware of the problem but has refused to recall the fridge. Sorry we spent $3000 for a new fridge KitchenAid will not replace for a new working fridge. I love the look and the size of the fridge but at this point that the best part of it.

We purchased a Kitchenaid refrigerator 29 CF model KFIS29bbms (french doors upper/ freezer below) for $2500 exactly 1 year and 2 days ago. The ice maker began to operate sporadically 3-4 days ago. Then 2 days ago the freezer quit (although we didnt realize it till last night). Today, we called Kitchenaid - they said warranty ran out two days ago!! They said too bad you are out of warranty! After getting a supervisor on the phone the best we could get was Kitchenaid would pay for parts but we are stuck paying for service call and labor. They said a service man would be out in 3 days.So in the meantime we have moved all of our food to our 13 year old General Electric beer fridge in the garage. The GE still works fine, we paid about $800 for it new back then - so it now has to carry the load for our $2500 Kitchenaid piece of junk. I wish I had read these reviews before making this purchase as it appears many other people are having the problems as us.

Kitchenaid French Door Refrigerator KFI527CXMS5. We have mold that continues to grow in the lip of the freezer door, no matter how clean, I keep it. The freezer leaks from both sides. We have tried adjusting the temperatures several times, to no avail. Has anyone else had these problems, and if so could you solve them without a service call?

Bought a black one. Really pretty. Works great. Easy to use. Good price. What I like it is a self cleaning stove which is really easy to use. Shut the door. Turn it on and leave it. Holds it heat evenly. I bake a lot and never have had a problem with this stove.

When I updated my kitchen I bought a KitchenAid dishwasher in 2007 and it was installed in 2008. It was serviced once under warranty... smoke coming out of the hood. Since then I have had it repaired twice. Once for the chopper not working correctly. It took the service rep five minutes to fix it and he was embarrassed that he charged me more than $100.00 to fix it. The service advisor was recommended by KitchenAid. Since then I have had to replace the silverware dispenser and now I have to replace the soap dispenser because a piece of plastic no bigger than 1/4 of an inch broke off. The part was 68.00 with shipping 86.00... ripoff... and now I have to pay a repairman to install it. ALL over this piece of plastic. I will never buy a KitchenAid product again.... and hope that lots of consumers read this and follow my advice.

KitchenAid 23.8 cu. ft. Counter-Depth French-Door Refrigerator with PrintShield Finish, Stainless Steel: bought May 2021 for $3999.99. My New Kitchen aid fridge is constantly on 50 degrees Celsius, Freezer way below -10, ice takes forever to make, there is a buzz noise. I scheduled a technical support for review and he confirmed all the problems and he said I will need a computer part replaced. I do not have any follow up email or call on my problem the technician confirmed. Calling customer service is just useless...they do not have any status on the part that was ordered or have any interest in help. I want this fridge replaced. Food is constantly getting spoilt and I cannot use this expensive junk. I just wish Kitchenaid will review my complaint and replace my fridge.

Our $600 KitchenAid microwave failed after less than 2 years. I spoke with customer service about repair, and was told that replacement parts are not made for this item as its a countertop appliance. Was not marketed as such - was sold to me as an installed piece with a matching trim kit. I was told that I would just need to purchase another microwave given that Im out of warranty. Very disappointing to discover that a seldom-used microwave that retails for that much money cannot be counted upon to last for 2 years. Sadder still that KitchenAid is not willing to stand behind their product by at least offering a discount toward the purchase of a replacement product. Based upon this experience, I will not purchase another KitchenAid appliance.

It is a side by side KitchenAid refrigerator and everything freezes. Many vegetables have been ruined. Even the milk freezes if left near the freezer side of the refrigerator.

Ordered dishwasher (Model # KDFE304DWHO) 3-9-15, Lowes delivered & set up 3-25-15. Dishes not getting clean on any of the settings, scum accumulates behind the door on bottom, stainless steel inside stays wet & there is an odor. Repair man came 8-14-15, said I was using too much soap, told me to put soap in prewash cup only. Same day I called KitchenAid, Ester told me to put 1 dishwashing tablet in the main wash cup only, use a rinsing agent, run my dishwasher thru a clean cycle monthly (where is the clean cycle?) & do not prewash my dishes. Ester told me all about her mother owning the same dishwasher only a SS. I told Ester we have had dishwashers for many years & I have already tried all the troubleshooting that was required many times. I told her I wanted to exchange the dishwasher, this was not an option. She told me if I requested another service call, I would have to pay for it. I believe KitchenAid wants to stall you so your warranty will run out then say sorry.

We purchased a range that we did not know was damaged when we received it. Appliance technician stated it looked as if had been dropped during delivery. The distributor where we purchased it claimed they did not drop it and KitchenAid refuses to accept that they could have dropped it during shipping. Right now, we have a range that we cannot use and simply want a replacement but no one is helping us from KitchenAid! We have been on the phone with KitchenAid for almost three weeks with no progress.

When my microwave was serviced by Prather Services, in Lexington,KY, it was discovered by the technician, that there were cigarette ashes inside the top of the microwave. Also, there was a nut driver found inside the microwave (I have photos). The microwave was operating well, except the door needed new springs. Prather Services took my microwave back to their shop for several months, then returned it, and it did not work at all. They indicated that it worked great in the shop, but now it didnt. They then have tried to make me pay for it. I ask about the unsanitary health issue with ashes in my microwave, and they said they contacted Kitchen Aid. They indicated that Kitchen Aid was going to do nothing about it. I have been without a microwave for more than a year. The Model of the microwave is KBMC140HSS03,serial #XR1601613. I have emailed Kitchen Aid direct, and they have refused to contact me about this unhealthy issue. Prather Services technician was very alarmed that our family had been using this appliance for preparing food, for at least three years, with the cigarette ashes inside that came from the factory.

I purchased the KFIS29BBMS French Door Bottom Freezer refrigerator in 12/13. On November 1, 2014 the refrigerator quit cooling and the freezer quit. Of course, we lost food. The dealership brought us a loaner refrigerator because it took several weeks for the part to be delivered. It was repaired on Dec. 12, 2014. On Christmas Day 2014 while we were gone, it quit working again. Again we lost food. It was picked up to be repaired by the dealership on 12/26/14. The old loaner fridge was brought back and I havent seen my refrigerator since. I have called Whirlpool corporation and have been given the standard warranty speech that they will repair it. I have asked for a new refrigerator to replace mine since it was less than 1 year old and obviously defective. Supervisor Chris was not helpful and said I shouldnt have bought the refrigerator if I didnt like the warranty. So count me in if a class action suit is started. I suggest we now go to social media and tell the stories.

I purchased a KitchenAid refrigerator in Sept 2014 for nearly $3000. On Oct 1, 2015 the refrigerator was warm resulting in loss of most of the food. I called my authorized dealer, Poirier Sales of Norwood MA, where I purchased the fridge and requested service that day. They came out and charged me $169 house call and found that the SEALED waterline was blocked which resulted in the fan freezing up and had stopped working. The fridge was 1 year 2 weeks old! I called KitchenAid and they REFUSED to pay the house call charge of $169. Why is shoddy workmanship the norm? I will NEVER buy a KitchenAid product again.

Purchased my KitchenAid dishwasher 12/2013. Replaced the door latch/strike plate after owning it for 4 months. 12 months later, I replaced the door latch/strike plate again. Door continues to latch incorrectly. Manufacturer defect.

Purchased range KSEG950E in January 2016. The oven never has worked properly. I have had service out at least a dozen times. Purchased the extended warranty out of necessity and have regularly had technicians out for service. I’m told each time that there is nothing wrong. My oven does not hold temperature. I set it and it will vary up or down 50-75 degrees during baking time. This is totally unacceptable to me as a baker. I am very disappointed in KitchenAid, I usually love their products. We are about to trash this very expensive range and buy another brand!

We purchased a KitchenAid slide in gas range, over range microwave and dishwasher in 2007 when we renovated our kitchen. We have had to replace the control panel twice because when we attempted to self clean, it overheated and locked up. After reading other reviews, I am grateful the glass didnt break as well. The off button for the oven no longer works. Our work around is using the cook duration feature and setting it for 1 minute when we are finished using it. I couldnt tell you the model since everything has melted off the inside of the oven. The top grates broke almost immediately, the knobs are hot and the color has worn off. What I find most upsetting is the over range microwave starts by itself and beeps randomly and then shuts off with an F2 error. We have kept it unplugged when not in use. Out of principle, we have not wanted to replace these as we paid a considerable amount thinking we were buying quality. While apparently the microwave is known to start fires and Kitchenaid never sent us notification. Now our front burner on the stove is having excess gas and conducting mini explosions. We have had to repair the dishwasher multiple times as well. What garbage! I cant believe all of the reviewers who have the same problems and the KitchenAid does nothing to correct the flaws in their appliances. Never, NEVER AGAIN!

I have a KitchenAid Double Oven Gas Range. I read up on the oven before purchase and my purchase was due to the high ratings it received. I love the double oven, but I am very disappointed with the stainless steel stove top range. I consider my self pretty careful with my appliances, but taking care of the stove top is ridiculous. It scratches easily and within weeks of use, brown stains have formed around the burners which will not come off. Of course, you cannot use abrasives and stainless steel cleaner does not work. This oven is only a few months old and I planned on having it for a long time especially with the price paid and being a KitchenAid appliance which is known to be a reputable name. I am at a loss, I am hoping KitchenAid will stand behind their name and do something to make this right.

We recently purchased a Kitchenaid stainless steel dishwasher from Lowes. It is the quietest dishwasher I have ever had but it stinks! I mean it SMELLS terrible a day after it has been run. Smells like stale garbage filled water. When I questioned KitchenAid about this I was told the dishwasher does not entirely drain as not to dry out the gaskets... Well, that is all well and good but the leftover water stinks. I leave the dishwasher open almost all the time, which is very inconvenient in my small kitchen, to try to get it to dry. I would never recommend this dishwasher to anyone because of this. I tried running the cleaning product (Affresh) thru it but that didnt work. After one additional use, it was back to the same smelly condition. VERY disappointed in the expensive dishwasher.

I absolutely love my KitchenAid dishwasher. It is so quiet you cannot tell is running. It is energy-efficient and the temperature of the water can be increased if necessary. There are three racks in the machine. The very top rack is flat and holds either cooking utensils or knives, forks, and spoons. That rack can also be removed if you prefer. The machine also has a special feature where you can place bottles directly on individual water spouts that will shoot up into the bottle for a perfect cleaning. The other thing I love about it is Shane is that it has a removable cover that goes over the normal utensil holder automatically separate utensils so they will not stick together during the washing process.

Moved into a townhome. Excited to return to KitchenAid products including the gas range. It took 40 minutes on all burners to boil a single pot of water. I had a technician come out. He pointed out the grates sit too high. He suggested replacing the safety valve. Total cost was $300. It did not make a change. I called a distributor. He reported I cannot replace the grates and it is a faulty design of KitchenAid. If anyone can help I would appreciate it. Model number is KGSS907SSS00. It is a 2006 product. I am worried regarding the self clean over after reviewing your website.

I purchased all KitchenAid appliances with the thought that they were the best. Since the purchase, the dishwasher has been repaired three times and is currently needing repair again; the refrigerator has been repaired twice - once the compressor had to be replaced; the range has been repaired twice and still takes about an hour to preheat, in addition the surface knobs turn on so easily that just brushing against them turns the burners on accidentally - the dog has turned them on twice - once when no one was home - nearly catching the house on fire; the microwave currently makes a popping noise and has had to be repaired once before. All of these repairs are in addition to minor repairs like refrigerator shelves/doors breaking and handles coming off. I will never again buy a KitchenAid appliance. KitchenAid products are worthless and have a terrible design.

I bought a stainless steel KitchenAid dishwasher 3 years ago and have had nothing but trouble. It has been repaired 4 times for the door popping open during a dishwashing cycle. Now the insulation has fallen out of the door and leaks a constant stream of water on the floor. The repair has been scheduled for a week from when I reported it. Nice sense of urgency and customer centric company. I wouldn’t buy a kitchenaid appliance.

Built-In Double French Door Refrigerator, Side By Side, Freezer Drawer Bottom. 1 Year Old, $10K Unit. Five service calls on the doors that dont close or seal properly. Door springs replaced 4 times. Last a couple of weeks, then break again. Service is subbed out to an appliance repair outfit that could care less. Poorly made product. KitchenAid should replace this box under warranty, but they keep giving me the runaround. Bad product. Bad Company. Bad Service.

Purchased a $7000 Kitchen Aid refrigerator 6 years ago (KSSO48FTX02) at the suggestion of the salesman at JC Perreault in Montreal. Thankfully our $25,000 purchase of appliances did not include any other Kitchen Aid products as my recent problem has been nothing short of a customer service nightmare. Our refrigerator, which other than a constant noise problem, had been relatively reliable. Last month, a constant beeping sound and on/off of a motor was observed. In addition the control panel lights were constantly flashing whenever the door was opened. For 3 days - getting through the 800 number was impossible - so I was forced to call an outside tech. Upon hearing of the problem he informed me that there was a 90% chance the motherboard was fried. I told him to come over anyhow and in 5 minutes of pressing buttons he confirmed it - AND that the replacement part was DISCONTINUED by Kitchen Aid because of the Tsunami in Japan 5 years ago! The only fix would be a black market repair and it would cost me $2000, and it might not even work! When I finally got through to customer service at KA, they confirmed that the part was no longer being made and they suggested I check out Ebay or Amazon for replacements! The nightmare continues as I try to decide whether or not to cut my losses and buy a new fridge - and remodel my kitchen in the process since this one was built-in. NEVER AGAIN WILL I PURCHASE ANY PRODUCT MADE BY KITCHEN AID, or Whirlpool or Jenn-air.

Freezer is ridiculously small and v-shaped. Fridge parts started deteriorating a few years after purchase—after warranty had run. Deli drawer lid broke, door stripping ripped and continues to do so, mold grows in the stripping in the refrigerator, the doors don’t close well/easily, especially left door, water drips from doors, the water filter is difficult to change. I do not recommend this refrigerator at all. Looking forward to it breaking down completely so I can buy a new one!

Bought this oven about 6 months back. We cook almost daily so it has been put to great use. The four burners works great. The one in the middle for the grill plate is ok. It probably needs a larger burner or two smaller ones. Have also used the oven to bake and used both features-conventional and convection. Overall great value for use.

First the rack rollers failed (repaired myself). Second the dishes werent getting clean after 2 years. Replaced unit with another brand then discovered still more rack rollers failing. Kitchen Aid is way down the list for me.

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

I am disgusted with KitchenAid! We purchased a refrigerator and it delivered at the end of March, less than 90 days old. The refrigerator just stopped working and now they are telling us they have no one to service our refrigerator until July 9th. This is 3 weeks away. We are an hour and a half away from Denver. They need to send up someone from Denver or give us a working refrigerator. They want to call us back within 3-5 business days. This company has the worst customer service I have ever seen. Plus we have lost over $300.00 in food product which they take no responsibility for the loss.I am reporting them to Consumer Affairs. I encourage everyone not to purchase any KitchenAid product ever! They could care less about their customers. It needs to be made right! I will message this information to multiple websites and consumer groups. They keep saying information is not available to the customer when asked who is servicing us! They wont give out any phone numbers and say our service provider is on vacation until July 9th! They do not care about the customer!!! Do not ever purchase any KitchenAid product! This company is a farce!

Side by side counter depth fridge bought 15 years ago, never a problem, just starting now to make a vibration noise every once in a while. Changed water filter every time red light came on, good drinking water and plenty of ice. I will buy it again.

The broiler element on my KitchenAid range (Model No. KGSS907) came on by itself and stayed on. I was in the living room, and the first I knew was the smell of burning. Not only did it come on, I couldnt turn it off, the control panel being non-functioning. To stop it, I had to pull the unit away from the wall and unplug it, nothing else worked. Now I am afraid to leave the range alone. This is a big problem since I travel a lot. I was recently away in Europe for a month. Can you imagine what could have happened if the stove came on during that month? Normal practice for any controls designer is to make sure that any failure goes to the off position, but that apparently that does not apply to KitchenAid. Does anyone know of a recall?

We bought a new Kitchenaid refrigerator French door bottom freezer model # KFIS29BBWH03. The Fan noise is horrible. Sounds like an Ambulance coming down the road. Very unacceptable. We also have ice on the back of the unit inside the refrigerator part which the latest service man, whom we have had four come, said it was a problem with the indoor ice. It also causes the shelves to be wet all the time. The service man has ordered a new computer board for that issue but says the fan noise is normal even though we can hear it throughout the house. Just want to throw this refrigerator in the trash but it was very expensive and if they could fix the noise problem I would be happy. But the noise is driving me up the wall. Wont buy anything from Whirlpool, who owns Kitchenaid and Maytag, again.

I have a 4 year old KitchenAid oven, electric, and after I ran the self clean cycle the oven will not heat at all. All of the lights and clockwork but I have no heat on any cycle, including broil. Is anyone else having this problem? It appears that the clean cycle must have burned up the heating elements.

Operationally this is a nice-looking, relatively quiet, efficient machine with multiple modes of operation. Where it falls from grace is the isolation of the top/hidden electronics from the moisture of a functioning dishwasher. The replacement by the owner is not out of the question, but most users wont do this. The main control board can be replaced by unplugging a socket after the front of the machine is removed. One other drawback is the spring and cord mechanism that balances the weight of the door, it can break more than once in a 20-year operating lifetime. On the good side this unit is still working after 20 years whereas many others are broken and replaced. The motor, pump and dish/silver racks are all working and in good condition. The inside and outside stainless is fully functional and easily cleaned.

Refrigerator Model KSC23C8EYY03 just a year old. Problem with ice forming behind bottom drawer in refrigerator section. Needs a new fan and thermistor. After waiting for parts and then put on the service schedule, the repairman came but had the wrong part. Now, again waiting for the part and to be put on the service schedule. Without a refrigerator for three weeks. Also, the fan is encased in styrofoam held together by tape. No wonder there is a problem. Also the reviews for the repair company sent by KitchenAid were not favorable. I found this out firsthand.Updated on 03/10/2016: In August I had ice built up behind the drawers in the bottom of the refrigerator. KitchenAid replaced the fan and thermistor. Seven months later, same problem. KitchenAid denied any problems with these parts.

Bought a KitchenAid refrigerator and the freezer handle has been falling off since I bought it. Customer service told me it’s not their problem to fix!!! Don’t buy kitchen aid. They don’t stand by their defective products.

Purchased our new home in 2011 with this top of the line upgraded microwave. A total piece of JUNK. The heating element has broken 4 times. We are ready to go after KitchenAid. We contacted them previously and offered no help. We are not paying to fix this for a 4th time in 5 years. Crazy! We will NEVER buy a KitchenAid product again or recommend to anyone.

Our KitchenAid dishwasher was purchased & installed about two and a half years ago (Dec 11). The model is KUDS35FXSS4 for over $1000 from HH Gregg Appliances. We also purchased the extended warranty which is thru Federal Warranty Service Corp. We are having the same, repeating top rake wheels failure (3 times so far - every 9 to 12 months) that many others are experiencing. 1st time was under warranty bought from them... Of course the ext warranty does NOT cover wheels and rollers so downtime, parts, labor, aggravation, etc is on us. Thought KitchenAid was a reputable brand like Maytag 20+ years ago (before they went out of business for poor quality and reliability).Wrote KitchenAid a letter explaining and complaining about our recurring issue over a month ago and have heard nothing. Like many others on this site wed thought there would have been a recall or a part redesign to address this design failure but we see no change in parts when we reorder, over and over again. Funny, the parts supplier acknowledged they are sending out a lot of this specific part to address this specific problem. Anyone know how to initiate a class action lawsuit? Based on all the responses read on this site looks like we certainly have the beginnings of one. With so many out of work lawyers right now it could be a way for some of them to get started. It goes without saying (but we are saying it anyway) we are forever done with any future KitchenAid appliances.