Just contacted KitchenAid because upon dealing with another issue in the freezer, I found these rusty screws in the ice maker. I explained to both the Rep and the supervisor (Chris), that it didnt matter if the refrigerator was 2 or 10 years old, the screws that touch my food should not rust. Basically they told me tuff **. So, a unit that is $70 my cost (much less for them), is apparently too much for them to stand by their product and my health. Therefore, I am sharing this on social media and consumer sites.

The one-year-old KitchenAid French-door refrigerator’s bottom freezer drawer is forming ice on the bottom. It cannot be fixed. It’s so disappointing. The brand no longer cares about quality. No wonder American manufacturing is slipping. But on second thought, it’s probably made in China. Now, I read that there are others with the same problem. What to do?

Hello, I just purchased a KitchenAid fridge model # KRFC300EWH. While it is working like a new fridge should, the interior water dispenser is painfully slow and you need both hands and a shoulder to keep the other door open to use it. I would never purchase this again.

In the Spring of 2006, I purchased 4 new KitchenAid appliances for my new gourmet kitchen. Within a month, the control panel of the slide-in oven had to be replaced. The oven stopped working a month ago. The dishwasher has been performing worse and worse every week for a year.I am tired of rewashing by hand all my gritty dishes and glasses. We rinse dishes before we put them into the machine and they come out dirtier than when they went in! Today I will spend the day taking it apart in the hope of cleaning out the guts and getting it to work. Never had to do this to any other dishwasher before.The Magnatron in the microwave had to be replaced one year ago ($125) out of pocket. Two months ago a chip in the control panel had to be replaced ($150), I should have listened to my girlfriend who said throw it out and buy a different brand. My french-door Kitchen Aid fridge has half a dozen broken plastic parts. I have never seen anything so flimsy. I have no kids man-handling my appliances, they are just poorly made.Thirty years ago I got a top quality Kitchen Aid mixer, it still works like new. That is what led me to buy Kitchen Aid everything when I did my upgrade in 2006. I had forgotten that the mixer was really made by Hobart (a really good company) What happened to Kitchen Aid? When did they start making the worst quality appliances? Or was it always this way with them?

I believe the adage is true, things just arent made the way they used to make them. Its 4 years old, the wheels pop out of the top track constantly and weve had some problems with leaking. Maintenance was out to fix a problem within 6 months of owning because the motherboard fried. It went almost a year without working through certain commands. For instance: if you wanted to use the normal or heavy wash cycles, forget it, the machine would only run the one hour cycle. Its just been a pain in the butt. However, it is quite quiet. Especially compared to our last dishwasher. Not as quiet as some, but it is sufficiently quieter than I had expected.

My control panel had to be replaced because the oven temp was off by sixty degrees. That was in November. However, it didnt repair everything because I can no longer turn the oven on. I have been told its the touch pad. The service company ordered the part and KitchenAid said it is backordered until at least the end of February. I have been without an oven since early December! I have a family and I am an avid baker. No oven for three months? In addition, all the apartments in our complex have this oven and one by one, the problems are the same. What can I do?

Bought this new Kitchenaid fridge in October. Had the service tech come out because the drawer did not work well. Said they would order new parts. Now three months later we are still waiting. NOt pleased. Bought this to replace our sixteen-year-old Kitchenaid fridge which worked fine but they said some parts were no longer available. Should have kept my old one.

Our 11 month old Kitchen Aid refrigerator was determined unrepairable after 4 service calls and the compressor and evaporator replaced. After numerous calls to the manufacturer and being without a refrigerator for 4 weeks we were told it would be replaced and we would receive a call to schedule. After not hearing back for several days we called and were transferred to the exchange dept where the wait time was 64 minutes. One week later we still have not had a reply from Kitchen Air/Whirlpool but fortunately, Home Depot, where it was purchased resolved the issue to our satisfaction.

Purchased a KUDS30IXBL4 dishwasher. One year later it stopped working. Under warranty. $125 later repairman shows up, takes one look at the dishwasher and tells me hell be right back. He doesnt even touch it. He comes in with a new control panel and has it working in 10 minutes. So many of these fail that we keep them stocked on the truck now. Oh, and the worst thing is that the original is warrantied for 3 years, but now that you have a replacement part in it is only warrantied for 90 days. He warned me that I would have problems down the road. One year later and guess what? My 90 day warranty long expired, the control panel has just failed again. It is cheaper to order the part and change it myself. I bought Kitchen Aid because of the brand reputation and quality. Now I know where the AID comes from in the name. Never again.

We bought our KitchenAid refrigerator in late 2013. Luckily we did purchase the extended warranty, something we didnt typically do. When we were first married it seemed like we could count on a refrigerator lasting fifteen years or so, not anymore. Two years into it we started having problems. It wasnt producing enough ice, started leaking water on the floor when freezer items began to thaw. When I called the place where we bought the refrigerator (Hills Flat Lumber, Grass Valley, CA), all I got was youll have to find your warranty and call them. I was in the midst of a family health crisis at the time, so it was extremely frustrating. I found the warranty and took care of all that. The refrigerator was back to working.About a month ago it started demonstrating all the same problems as before. Right before the holidays! Even though we had the warranty, it took awhile to get anyone out, and then two weeks longer for the parts. I was without a refrigerator over the Christmas holidays. Luckily the garage has been cold, so I have been storing my food out there. I finally had the guy out to fix it a couple of days ago. I called them back today to let them know that the freezer isnt the least bit cold. So... About a month without a working refrigerator. It is pretty frustrating. Ive always thought KitchenAid was a good product. I still use my KitchenAid mixer that I got as a wedding gift 33 years ago. But I think the refrigerator is a LEMON!

Our 6 year old top of the line KitchenAid dishwasher control panel has gone out again for the third time in two years. The appliance repair company thinks there may be an underlying issue with the wiring harness. KitchenAid/Whirlpool has refused to provide any goodwill support because of the age and told me to buy another one. Really? The last KitchenAid dishwasher I owned lasted almost 20 years. What happened to KitchenAid quality? Not a happy customer with a whole kitchen full of fairly new KitchenAid appliances.

This may be a fine refrigerator; maybe we bought the lemon of the bunch? Either way, KitchenAids repair service/process is TERRIBLE. KitchenAid uses Flamingo Appliance Repair based out of Florida with a branch here in Atlanta. They have been to my house 8 times within 4 weeks and they have been incredibly rude and unhelpful. How many of you have that much time that you can take off from work? Yea, me too! The customer service representatives with KitchenAid and Flamingo have been polite, but all they can do is read to you the script that is written for them. Meanwhile, we have spent $3,000 on a refrigerator that doesnt cool below 50 degrees and the ice maker may or may not dispense ice from the door, which Flamingo cannot address if the one time it decides to work is when the technician is here.. I write this review, because I WISH I would have read this review before purchasing ANY KitchenAid product! Buyer beware!!

Do not, I repeat, do not but a KitchenAid dishwasher... unless you expect to pay thousands of dollars to own it. I have model # KUD5301xbtr bought in 2011. Within 4 months, I had 4 service calls to replace a fuse. At that time, KitchenAid told me I was trying to get a new dishwasher. Gee, told them I had a new dishwasher - just wanted it to work. Finally it was fixed. I use the term fixed loosely. It quit again in early 2013, they would only offer me a new maintenance contract. But the company that does the maintenance contract were total jerks. Let me explain, what I called them about they recorded in their records to make it sound like one thing to their advantage.The long and short of this - the poor dishwasher will be taking space up in a local landfill. I have had my fill. I bought the dishwasher for $700+, and then add all the service agreements; it has become a $1,000 dishwasher that does not work. And KitchenAid will not admit there is a problem. DONT BUY A KITCHENAID!!!

The shelving inside is pitiful. I remember when you bought a refrigerator all the shelves were made to be used and were included in the cost of it. Nowadays, that is not the case. Not realizing this, three of the shelves on the door side are not usable. These are considered extra and are not part of the purchase. I was dumb founded when I noticed that the brackets for these shelves were not included with the refrigerator when it was delivered. I was not told these were extra since the floor model DID have these shelves set up with brackets and all!!

My Kitchen Aid dishwasher is less than two years old. I had one repair at 6 months. My dishwasher stopped working recently so I called Kitchen Aid and they said I needed to have it serviced at my cost because it wasnt under warranty. When the repairman came he found the clamp detached from the pump and water was everywhere. He stated that Kitchen Aid has many issues with this type of clamp. In fact there is a recall of the clamp on certain models but not mine... However it is the same clamp. Kitchen Aid refuses to admit that it is a similar problem even though I now have a blue dot on the model number plate indicating that the clamp has been replaced. I have had repairs to appliances and never have I noticed that unless it is a recall.

A few days after my dishwasher was installed my contractor noticed that vent [left side facing dishwasher KUDS35FXSS] was wetting inside door of my new cabinet. I contacted Kitchen-Aid. They said I had to contact where I bought it. I called the appliance store & told salesman (Dominic) whats happening. He said hed look into it. After a few days I went to store & asked him what was going on. He said his K-A tech said its probably a bad intake vent. Dominic told me to call the number he gave me to get a serviceman out & just keep the door of my cabinet open when I use DW until tech comes and fixes it. I went home & contacted the service dept. Tech came out. Tech said he felt moist heat coming out from side vent by cabinet. Tech called K-A Tech who told him venting system must be bad for that vent is supposed to takes in air. Tech said he had to order a new vent system & he would be back to install it. Two days before tech came back I opened door of DW & a screw fell on the floor. When tech came to put in new vent system I asked him about screw & he didnt seem surprised. He said it probably came from the insulation. Is that normal? He put new vent system in & left. I put on the dishwasher & about an hour later opened my cabinet & felt the inside of it. It was wet. I called tech again. He came out for the third time. He contacted a Kitchen-Aid Tech who told him to do a diagnostic check. Result is he has to put in a new Control board and dispenser. Now the front light indicator doesnt work. The dishwasher was installed a month and a 1/2 ago and I can only use it with cabinet door open because it is warping my new cabinet and somethings wrong with the dispensers. When youre looking for a dishwasher nothing in the details tells you where vents are. Who would put the vents of a built in dishwasher on side when there is wood cabinets on each side.Now Im stuck with a dishwasher that when used is destroying my cabinet and doesnt take the jet-dry and I have no idea what cycle because light doesnt work. I didnt pay to have a dishwasher re-built I paid for a new working dishwasher. What upsets me also is the appliance store that I purchased it from acts like its not their problem, its the companys. H & H Appliance center is the one who sold it to me, not K-A. I bought a new dishwasher not one that has to be re-built. Please help I dont know what to do. I dont want others to go through something like this. I bought 3 other appliances from him ($4500.00 total) same day I bought dishwasher. I guess I was foolish to think hed make things right. I feel H & H Appliance Center, 909 Rt.130 North, East Windsor,NJ 08520 should hold some of the responsibility. Shouldnt you be able to go back to the person you bought from and expect them to make good? Please help me. This will never end until the warranty is up and they dont have to do anything.

I called Whirlpool to have my 5-month old KithchenAid refrigerator repaired. They sent a repair person out and they replaced the computer, and the refrigerator still did not work; and so I had to wait another week. The repair company came out again and replaced the control panel, and still the refrigerator did not work. It had been 10 days and still the refrigerator did not work. They said they would order another computer and install it. They came out, installed another computer and the refrigerator still is not working. So Whirlpool decided they should order a little needle-nose plier tool and go through each wire in the refrigerator when this tool comes in, as it needs to be special-ordered.So now I will have to wait three weeks with no refrigerator, and Whirlpool offers no recourse whatsoever. This is disgusting. We have seven children and no place to put any refrigerated food. We got absolutely horrible treatment by Whirlpool. They refused to replace the unit; they just keep sending parts and trying to repair a unit at our expense. Disgusting company!

We purchased Made in USA Kitchenaid Refrigerator!!!! 1st 2 years very good But Never again!! Purchased is 8-2017 and starting 9-2019 we have have 4 service calls. Frogs not staying cold 49 degrees. Freezer is OK. The guy comes out Replaces parts computer boards. Lights on and on then it works great. 45 days later 12-10-2019 fridge is 49 degrees again. I want it replaced. Kitchenaid no it’s up to your extended warranty Company!!! Don’t Buy USA. POS. I won’t again!!! I will buy The cheapest pile of crap made Somewhere. It will work better than this $2500 pos.

I purchased a KitchenAid French door refrigerator with a bottom freezer. It is now 3 years old. It began to leak so I called for service from the place where I purchased the refrigerator. The repair man immediately told me this was a problem caused by a faulty drain and KitchenAid was replacing the parts free of charge however they wouldnt cover the service charge. I am sure the part which is just a drain costs almost nothing but I will have to pay a huge service charge. When I spoke to KitchenAid I asked why I wasnt notified that there was a defective part before the warranty ran out so that the service would have been covered. The response was simply, We dont do that. Their faulty manufacturing is costing me a lot of money. This is the last KitchenAid appliance I will buy.

Bought a new KitchenAid microwave. Had a company technician install it. Everything worked fine. 3 days later it would not heat properly. Called company, technician called told us to do several things. Which we did. Still would not heat properly. Most of our appliances are KitchenAid, and they are great. We have replaced this microwave with another brand. Will never buy another KitchenAid appliance. Real Shame only had the KitchenAid microwave 1 month and the company when contacted offered no replacement.

Purchased KitchenAid refrigerator in Jan. 2013 for 2,500. Fast forward to Feb 2017, freezer defrosts food overnight. Freezer full of food lost. Next fridge no longer cooling. Call local appliance repair company. Comes out same day! Informs me he is unable to repair issue and advises that it is a recall issue and provides me all recall info. Well, calling Whirlpool customer service was the worst customer service I have ever received. After 2 calls and 2 hours later, finally got an appointment booked for a tech to come repair issue, but was told this repair would be at my expense as Whirlpool disputes the fact that this is a recall, even though I had the service point number quoted to me by a qualified repair technician. Regardless refrigerator needed repair. Was told I would receive call from agent evening before appointment date. No call. Appointment window I was given was 9am-5pm, by 2pm not even a phone call yet. Called CS line again and was advised no tech would be coming out to my home. No sympathy at all from any agent I dealt with, in fact, found them all to be extremely rude!! Next available appointment not for one full week. Was told they will not provide any compensation! Worst experience ever. Will NEVER recommend KitchenAid to anyone nor will I ever purchase another KitchenAid appliance in the future. So disappointing.

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

Please let me preface my following KitchenAid experiences with stating... I am well educated with university degrees in science and mechanical disciplines. Further, I completely understand that machines can be complex and occasionally need maintenance/repairs. I do not consider myself a complainer or online-junkie. However, KitchenAid warrants my outcry and warning to other consumers.December 2015 we replaced every major appliance in our kitchen with top-of-the-line KitchenAid appliances. A bad $9000 decision! Within 9 months the French Door refrigerator had two major repairs including a complete tear-down of the unit to replace the compressor. Since then it has been running more loud! The dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) would not authorize replacing the defective unit despite an expensive extended warranty that was purchased during original acquisition. At least, on the refrigerator, we had the extended warranty or the compressor replacement would have cost huge dollars.Within 6 months the expensive built-in oven had to be re-calibrated because the temperature was so far off. It takes FOREVER for the unit to pre-heat. The screen readout on the unit shows the pre-heat is on, Low, and customer service states there is not a correction. This is a known issue on forums!Currently the dishwasher is awaiting pump motor replacement and has already had (a) the water valves replaced and (b) the expensive upper rack assembly replaced because it literally fell apart from becoming too brittle in the plastic sliding mechanism (another known problem on forums). Three (3) expensive repairs (out of warranty) on a dishwasher in 24 months? Bad! The $900 microwave has a mind of its own and often starts running again after a cycle is complete. And, sometimes when we close the microwave door, the unit starts running by itself necessitating the opening and closing of the door 2-3 times until the unit remains off. Bad!In summary... we purchased KitchenAid over Korean brands Samsung and LG in part to support the Made in USA label. Also, prior to purchase I contacted three appliance repair companies in the Oklahoma City area to ask their advice on brands that had good reputations for reliability and availability of parts. All three of the appliance repair companies recommended KitchenAid because Samsung and LG were reputed as having poor parts availability and did not offer training to techs as well as KitchenAid/Whirlpool Corp. does. Well, the Korean companies may have supply-side problems but... KitchenAid has very poor quality problems!To date we have had six (6) service calls and spent $100s to repair a suite of top-of-the-line KitchenAid appliances within 24 months of acquisition. That is unacceptable and I do not recommend KitchenAid to anyone. Avoid KitchenAid appliances. KitchenAid appliance have very poor reliability record. KitchenAid appliances are expensive to repair. KitchenAid appliances break down often. KitchenAid appliances are overpriced. KitchenAid appliance dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) will not authorize replacement of lemon units and instead choose to force expensive warranty repairs onto customers, resulting in big cash flow to dealer from Whirlpool Corp. The dealer makes money and the customer must live with appliances which have lost factory integrity. DO NOT BUY KITCHENAID APPLIANCES.

My wife and I purchased KitchenAid appliances for our home thinking that these would be quality products and something that would last with the least problems. Also, we have received good service from their company reps. As with various KitchenAid models, there seems to be issues with the self-clean mode on the ovens. The first time we tried to use the self-clean mode, it locked up after about an hour and would not release nor would our oven operate. We called for service and we chose only the 1-year warranty so ours was out of warranty. It became a costly repair of about $300.00 to replace a burned-out thermostat.After repair, about a month later, we tried to clean it again and the same occurred. This time, I researched on the Internet for the schematics and I replaced the same thermostat for $50.00 myself. The stove did work and freed up but we still cannot use the self-clean mode. What is the sense of paying for quality products and paying for features you cannot use? KitchenAid says there is nothing they will do as no recall has been issued. Can this also become a danger to use in our home? Needless to say, we also have problems with our ice maker on our KitchenAid refrigerator which is also out of warranty. The problem here is the ice cubes get hung up in the maker and stops making ice as it is hung up. Who wants to check this every day?

Regarding Model: KUDC10FXSS7. Despite our pre-rinsing all dishes well, using the Heavy Duty cycle, and never having any trouble with the other 3 brands of dishwashers we have had, the KitchenAid dishwasher just does not clean the dishes. The unit is less than two years old and has never worked well. Additionally, the cycle time for the dishwasher is at least twice as long as the other brands we have used in the past. My wife and I are very disappointed that we have wasted our money on a product that does not work.

It just stops working. The first time, they had to replace a fuse. Now, we are waiting for the repairman to come again. Our warranty will be running out, and this is the second time in the first year we purchased our new dishwasher. We bought a KitchenAid, because we wanted the best. We are very dissatisfied. Will we have to have it repaired every few months? This is unacceptable. I want a new dishwasher.

Horrible manufacturing!!! KitchenAid dishwasher model KUDE20IXSS8. Motor only mounted with a very SMALL PLASTIC grommet. Further, from the motor is a rubber hose/gasket that is clamped with a one-time-use flimsy ring. This attaches to the plastic drain pipe. When the grommet failed (vibration, etc), the flimsy plastic ring could not hold the weight of the motor separating the motor with the rubber hose FROM the drain pipe. SEE where Im going here, yes, catastrophic failure. Yup, water gushed out all over my kitchen floor. Under flooring, cabinets, under refrigerator. Water/moisture mitigation was encouraged by insurance company before repairs. Repairman also mentioned he has repaired this same problem 5 times. Shame on KitchenAid (made by Whirlpool), this should be recalled and at a minimum manufacturing resign is a must!

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

Serious design flaw in KitchenAid Electric Range... Touch pad failure is basically inevitable and a costly fix. I will never again purchase a stove from KitchenAid or one that uses a touchscreen.

My 7 year old KitchenAid dishwasher has quit working. After the first 2 years, I had to purchase the silverware caddy because the PLASTIC in the bottom of the silverware caddy had pieces broken and silverware was falling through. Then about a year later, PLASTIC brackets on the top rack broke. Replaced those. Now, the PLASTIC door is broken where the screw should be, and the touch panel is not working. JUNK! I once had a Maytag that I ran two times a day & never had to replace a single part on it, and it ran for 12 years!

We bought a KA frig in 2005. We should have learned from that experience. Week 1 everything in frig and freezer was freezing. Service came out 3 times. Finally they removed whole freezer side door (the brains of the unit) and brought a whole new door. Wouldnt replace whole thing just the door. While putting on new door they scratched and scuffed up unit. Yr later ice maker broke. Had to have new ice maker. We have continued to have trouble with it and it is messy. Ice gets hung in shoot, come home water on the floor. Finally stopped using it and went back to ice trays. We paid 2200 for this unit. We redid kitchen in Jan 2011. New slide in range above stove vent a hood vented thru the roof and microwave and new dishwasher. We dont cook a lot. We use the dishwasher maybe 3 times a week. It would not complete cycles but not consistent on which one then the panel lights started staying on, then off. Then it stopped working. After reading reviews we started the breaker thing. Now nothing. It wont be 4 yrs old until Jan 28, 2014 and remember used MAYBE 3 times a week. :( The writing on my knobs on the stovetop rubbed off the first time I cleaned them. The oven temperature has never been right. We have tried to adjust it but no luck. The oven does not cook evenly either. The vent a hood does not draw good. We paid a lot of money for these appliances. I previously was a Jenn Air fan... Loved loved loved Jenn Air. The ONLY reason we went KitchenAid was because the dealer in my town which we have always purchased from stopped selling Jenn Air. If we didnt purchase from them they dont work on it. So after they assured us how good KitchenAid was (even tho we had problems immediately with our fridge supposedly a freak occurrence) we went with the KitchenAid. BIG HUGE mistake. NOW the dealer we bought from so they would work on it for us has gone out of business after 60 yrs. They retired. :( Now I had to call 800 number to find someone. I have been waiting a week and a half and still no call for my appt date. We will never purchase KitchenAid again. Bad product and very costly. :(

The freezer works ok but no matter what the refrigerator setting is set to, it does not keep cool (about 50 degrees F). I have tried replacing the fan, thermostat, and even the control board without making any difference. This is one refrigerator to stay away from.

Beware of this company. Unfortunately Kitchen Aid /Whirlpool contracted with company. Cheap unprofessional, poor service and absolutely no customer service. Had tech guy from Field appliance. His name was Steven. Came over my house. Already complaining that he was an hour late because of his GPS. He proceeded to look at my refrigerator and say he wasn’t sure if it was a thermostat. He went outside and called whirlpool. Spoke to the tech named Bruce. Came back inside very frustrated and angry that he had to take my refrigerator completely apart. Therefore the evaporating system was behind my freezer panel. Took apart my entire freezer. He then complained that he told whirlpool this was not going to work. It was a waste of his time. Stephen then proceeded to re-put my door completely together while I was on the phone with Kitchen Aid to put a formal complaint because now he wants to change my motherboard of my refrigerator. When I came out of my bedroom he already packed and was ready to leave. I checked my freezer door and my door does not align correctly. Call him back into my house to fix it. He looked at it. Said he’s not fixing it. Find another tech. Gotten his vehicle and left. This is poor customer service. He then proceeded to write a fabricated report that I was aggressive and use foul language. Thank God I did record this gentleman. This gentleman is nothing but an habitual liar. Then I had tech-support Steve from field appliance supposedly a manager. Don’t know what they think a manager should be but the customer is always right, I felt this guy was not listening to a word I said. Apparently they must get a lot of customer complaints. I proceeded to tell this gentleman the story of what happened and told him that his tech was completely a liar. He continue to protect his employee and told me to call Kitchen Aid. Like I said no customer service. Very unprofessional. Poor service and fixing. I don’t think their techs know what they’re doing. They’re just second-guessing everything. And just want whirlpool to keep paying them to come out to keep fixing parts and pieces. Now I have an ice chest that doesn’t slide open and close and my door is completely off alignment. Just beware of this company and stay away. It’s a shame to Kitchen Aid now subcontract to this company that’s two hours away from our destination. Very cheap labor, cheap customer service and low quality work. Beware!

Top rack bracket on our KitchenAid dishwasher fragmented nine months after purchase, spewing plastic into the inner workings of the machine and seizing up / damaging the unit. Think thats covered under warranty? Think again! KitchenAid/Whirpools service technicians dont think so! Dont buy KitchenAid!

4 1/2 year old KitchenAid dishwasher had issues under warranty, now top rack adjusters and top rails are failed. Whirlpool will warranty the rack but not the junk that is engineered to break. We spent 300 to fix that then the unit started to leak. Now the whole thing will go to the dump to join all the other appliances built to last 2-5 years. We had issues with Kenmore brand as well and never entered a Sears store again. The same will apply with any brand Whirlpool makes from now on.

This is for a KitchenAid range that we purchased just one year ago. We actually love the range and its versatility but it has ONE MAJOR DESIGN FLAW. The writing on the knobs rubs off with just a finger. It happened to all four of my knobs and I have had to reorder all four as I can no longer tell what setting I am on. They cost almost $30 each. I feel ripped off. I think that this design aspect, by 2013 should be a no brainer. Guess I was wrong...

We bought this refrigerator from our builder, Pulte Homes in 08/2017. It is model number KRFC604FSS00. Do not buy this or any other Kitchen Aid product. Every single person in our development is having the same problems with their ice makers. Kitchen Aid is owned by Whirlpool. They put you on hold for 45 minutes before they pick up the phone to schedule a warranty person to come out. The service company that they used had to ask me how to turn the ice maker on and off. They are completely inept, its been over a month with a broken product and Whirlpool could care less. So if you want to do yourself a favor, buy a GE... they are a superior product and not absolute crap like Kitchen Aid.

KitchenAid did not accept responsibility for object left in drain line at the factory. Ref. Model # KRFF507ESS01, Serial # K62811944. Constant freezing and leaking into bottom freezer. Finally KitchenAid repairman found orange object lodged in the drain line. Cost $190.95 and a year and a half of awful freezing problems. Do not buy KitchenAid Refrigerators.

I purchased this 36 built-in side by side in 6/06 with the thought that it would be a good refrigerator --I couldnt be more wrong!! At 3 years, we started having problems. So far repairs include a new circuit board, hinge repairs, evaporator, drier, compressor and fan motor, and an ugly repair kit to cover up the burned area that runs the full length - top to bottom - on the front panel between the freezer and refrigerator doors that happened because KitchenAid didnt put a big enough fan motor in. And here again, it is leaking Freon, so the entire refrigerator has to be gutted again to replace the evaporator, compressor, heat loop and? KitchenAid will cover the parts at an approx. cost of $800-$1000, this type of sealed system is covered for 12 years. The labor, however, is out of my pocket at $2,000.One of the repair techs told me these type of sealed systems RARELY go bad which is why KitchenAid backs them up for so long. Go figure!! And, did I mention the cost of food spoilage!! GRAVELY DISAPPOINTED IN KITCHENAID!!! Oh, and I need to mention the KitchenAid convection oven that had to be replaced early on (under warranty) and the microwave oven that was replaced 3 times and after that I put up with door that didnt quite and still doesnt fit quite right. GRAVELY DISAPPOINTED IN KITCHENAID!!!! WILL NEVER BUY ANOTHER -- even with the discount they are happily giving me to buy another $8,000 refrigerator!!

KitchenAid refrigerator model #Ksf26c - We purchased our refrigerator less than a year ago and already have dents and scratches on the metal trim of the humidity control drawer and meat drawer. The quality of the metal trim is substandard. I called the parts department at KitchenAid and they will not replace the defective drawers because it is cosmetic. I would definitely recommend not purchasing this refrigerator.

Never ever buy KitchenAid appliance, service is garbage, product is garbage, warranty is garbage (warranty with Whirlpool company). I spend lot of money for KitchenAid appliance but after 1 year my KitchenAid appliances broke down, every single month. I called to Whirlpool for warranty. They sent a technician twice after I called 40 times, when the technician arrived, I knew more about appliances then he did, I dont know how they got hired. After 2 months passed and they couldnt find whats the issue, they said they will replace the fridge; a month passed and attempted to delivery a new fridge. When the delivery people arrived they said they cant deliver the fridge to the apartment because the fridge was too big (keep in mind they were the delivery guys). So they left and said to reschedule. We rescheduled, and a month later another delivery attempt was made by different delivery ppl but they gave the same answer which was to reschedule because the fridge is too big and that they need a technician on hand to remove the fridge doors so it can go in the apartment. So now we had to reschedule for the 3rd time... 4 weeks later we receive a call from the KitchenAid delivery department and said that if we would like the delivery done on a Saturday, I said that I was busy on Saturday and that if we have waited 4 months for this. Lets wait another 2 days and deliver the fridge on Monday, the representative said that Saturday is the only day for the delivery and that the delivery company wont be working with KitchenAid anymore. They have internal issues. So now we are trying to reschedule for the 4 times and 5 months have passed since this headache has started... A job that any other company would have fixed in 1 week is taking KitchenAid so far 5 months. I am calling the customer service every day trying to get the fridge resolved. But Im being pushed around from customer service to product and exchange department to delivery department to other departments. The KitchenAid Warranty Department should be investigated and see why are they taking people’s money and making them feel assure that once the appliances are broken, they will fix it; but instead they are a fraud.

I am so glad I came here to read the reviews as I have a decision to make. I purchased this model Kitchenaid dishwasher which was to be installed today. It didnt work. The installer said it was either the washer motor or the CPU. Im not technically inclined enough to know the difference. He took it back to the store and brought out another one. It didnt work either. The suggestion was made that there was a problem with my power and/or water supply. My Kenmore dishwasher worked for 20 years on those resources.Store tested the machines and found that they were both defective. I was offered the opportunity to have them replace the defective part or get full credit and choose a different dishwasher. My confidence level was very low and it seemed akin to buying a new car, but let us put a new engine in it first. After reading these very helpful reviews, I shall select a different brand of dishwasher. Thank you all.

I like the fact that the included exhaust fan automatically goes on when the stove generates too much heat. Cooks pretty well. Hard to clean the upper vents.

A five-year warranty was taken on my KitchenAid fridge. I called after 2 weeks of the delivery, and said that the lower box has a crack. They said they only accept claims of such when reported in 24-48 hours. I had moved to a brand new house; upon appliance delivery we went back to Markham and finally after all furniture was here, with small kids, we planned to stay, so I saw the crack then. After 3-4 days, I called cracks on the wall. They said no worries, that its cosmetic, and no heat or air is going out. Wow! A big expensive brand says that - its sad. Why not disclose this when I went to buy? I spent over $20k on KitchenAid when I built my house. I am very sad with the outcome. I need my fridge changed.

I have owned my KSF26CXYY04 side by side for about a year. It does keep food correctly cooled and there have not been problems with leaks or other mechanical issues. However, the drawers (bins) are designed so that all the tension is on tiny triangles. We have had two drawers crack at this stress point and consequently they are unusable. Replacement drawers were ordered $90 a piece plus $20 min. fee for delivery ($200 and counting). It wouldnt be bad if that solved the problem, but it is a matter of time before these also break. I have never had this issue with any other refrigerator.

For the second time, I have replace the glass turntable, plastic arms, and centerpiece from my Microwave. I use it to defrost bagels, and warm up food, typically no more than 2-3 minutes. I JUST replaced the glass again and after reheating chicken for Easter, I noticed the fan was still blowing and the oven very hot inside. If I open the door it stopped, when I close it the fan starts back up. I left the door open thinking it was a cool down fan, but my boyfriend closed it when we went to bed. When I woke up this morning to defrost my bagel, the glass was crack and turntable parts melted. This has to be the WORST microwave on the market. It works great when it is on, but I have had it. It is expensive. The parts expensive. DONE!

A PERFECT machine. I have one in FL and one in NH. FL unit (model number not available now) is plagued with false starts but works well and reasonably quiet. It has received 2 service visits and both times the false, short starts have been judged normal. Strange... BUT it does recover automatically and works very well for 5 years now. My NH unit, model KDFE104DSS0, is a STAR. So quiet that half the time we forget that we turned it on. Love it!

I purchased a Dual Fuel Range, Microwave and Dishwasher all at the same time. The dishwasher 2 years 1 month old. The motor went on this appliance. I called Kitchen Aid, they put me in touch with a repair company. A $ 500.00 repair!!! Dont spend your money on Kitchen Aid, buy a cheaper model and throw it out. I called Kitchen Aid and they offered nothing!!! Kitchen Aid will never get another dime of my business. Model KDTE234GPSO.

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

Purchased two KitchenAid (owned by Whirlpool) under-counter refrigerator/freezer drawer units for a remodel. Both had issues from day one. I called Whirlpool, and they scheduled their choice of tech to come look at the units. After the third tech visit the unit started leaking. After the 5th service call (they came out 7 times before it was fixed) for the leak I had to go out of town and while I was gone my buildings maintenance team entered my condo and found that the unit had been leaking again and ruined the wood flooring. I filed claim with Whirlpool. They promptly denied any wrong doing and blamed Panasonic for a faulty part. Because I did not keep the faulty part, how was I to know to keep the faulty part?? Panasonic is denying the claim saying, How can we prove it was their part that caused the damage! How about all the notes from the multiple tech visits to try and fix the POS I bought!? Also, how is it that Whirpool can push blame to Panasonic and not have to take ownership of the problem??? Its been over a year that I filed with them. Whirlpool wont answer or return any calls. Total BS. I will not buy any of their products again and I will let everyone I know about this issue!

We too remodeled our kitchen 2 years ago and replace our 7-year old Kenmore dishwasher (which still worked fine) with a KitchenAid dishwasher. It actually cleans fine but the rack system is cheap and I have now ordered parts to replace the rack adjuster for the second time. I replaced it myself last time and it wasnt hard but I dont feel I should be having these problems when the machine is only 2 years old. Probably will not go back to KA when its time to replace this machine.

The very first time I utilized the self-cleaning feature of my oven, the screen went completely black (never to come back) and the door would not unlock. First thing I did was google the problem and it looks like Im not the only one that has encountered this, and that is an understatement. There were literally hundreds of accounts of the same thing happening. I contacted Kitchenaid and they told me that there has not been a recall on my range (model KGSA906PSS00) and that there was no known problem...really?? The best part was that the replacement part is almost $400 and they would gladly transfer me to the parts department to purchase it. Thank you for the help.

My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack trucks bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

We remodeled our kitchen in Aug. 2018 and bought matching, higher-end KitchenAid appliances to replace all the old ones. Nine months after installation, the upper rack in the dishwasher (Model #KDTE334GPS0) collapsed due to failed spot welds on the left-side rail. The welded areas were also very rusty. Luckily, the 1-year warranty had not expired yet and we were able to get the part replaced for free. But today the same top rack rail broke again due to the same failed spot welds! The weld sites are covered with rust again, just like before. Since the dishwashers warranty has expired, we will have to order the replacement part and fix it ourselves (for $44 with shipping) or hire an appliance repairman (not cheap). Ive had much less expensive dishwashers that lasted 15 years with no problems, including rails that that never broke. I would never waste my money on an overpriced KitchenAid appliance again. Maybe they should stick to stand mixers (mine is still working after 27 years).

The food does not get very hot regardless of temperature set. It gets warm or warmer. Prefer my toast oven if the dinner is not large. This little oven cooks faster and HOT. Customer Service was UNHELPFUL and rude. Oven is OVERPRICED and low quality.

Very quiet, does a great job of cleaning dishes, even those with baked or dried on food, and has good capacity. It has an added top shelf for flat items. The dishwasher is very quiet. I’ve had no problems with this dishwasher.

Purchased this unit in 2010 with an extended warranty. The unit died in 2012 and was able to get it replaced because of the extended warranty. However an extended warranty was not offered to me on the replacement. The replacement was installed in November 2012 and failed to heat anything in 2015, approximately 2 1/2 years old. I called KitchenAid and spoke with their representative in Tennessee, I explained that this was the second microwave that failed in a two year timeframe. The lady was not very helpful. All she wanted to do was sell me a warranty or I could pay to have a technician come out and look at it. She advised me complaints on defective manufacturing are based on Service Technician calls since they did not have any for this Model then there is nothing wrong with it. I asked her why would 2 of the same units fail during the same time frame and KitchenAid would not recognize that something is wrong with the unit. I told her I could buy a microwave for less than $100.00 and it would last longer than this model. She told me I should have bought an extended warranty. Apparently I am to blame because I did not get an extended warranty from them for $329.00. At this point she stopped listening to my questions and proceeded in a very loud voice which can be heard clearly from 3 feet away that KitchenAid stands behind their product and there is nothing wrong with that Model microwave because there have not been any complaints. I told her to search the internet. If KitchenAid sold quality products and stand behind their products why would there be a need for an extended warranty. Very, very poor customer service. Therefore if you buy a KitchenAid appliance buy a very long extended warranty because their items are not cheap and the warranty is not cheap also.

Buyer Beware! My partner and I bought a $6,000 KitchenAid 36-inch dual-fuel range about 12 years ago. Since then, the oven has failed three times, the last time for good. When I called the manager of the expensive appliance store where we bought it, Cocoplum, in Essex Junction, VT, he told me that we had a lemon and went on to say that the company was no longer any good. The problem, according to him, is that the high temperatures of the self-cleaning oven (which we have not used often) do not play well with the complex electronics of the stove. Bottom line: after 12 years, we have had to plunk down $7,000 for a new stove, this time a Thermador with gas only. There is a class-action lawsuit being brought against the company in New York, and other reviews online confirm our expensive bad experience.

The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldnt work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

The oven is just over a year old. The inside of oven the paint is coming off. Some chips some tiny pieces of blue paint. My concern is these pieces are floating around while my food is cooking in the oven causing it to land on my food. Called KitchenAid. They sent a technician out and they ordered me touch up paint. I explained this will not sell the safety issue of paint in our food. They are offering me nothing else. I really want my money back to buy another brand. We are extremely unhappy.

We have had our KitchenAid KGRS505X oven for less than 3 years and it has broken down twice. First time only after a month which was under warranty. The 2nd was a couple weeks shy of three years. It is costing us $300 for a one year service warranty so we can get it repaired. Reasonable expectation for an oven of this cost would be 10 years of trouble-free service. So, at this rate I will have purchased this appliance twice in the expected 15 years of service. I cant tell you how much I regret buying this piece of garbage.

We purchased a 5000.00 dollar fridge from Kitchenaid 3 door french and 3 weeks have gone by and the ice maker quits working! Call customer service. What a joke. No help there! Do not buy anything from this company ever! This fridge is a piece of junk. Model number is KRFC704FPS. This company needs to be sued for the garbage they are unloading on people!

I love how the dishwasher gets the dishes clean. It certainly cleans very dirty, caked on food, sorts of dishes I place inside. However, I am always having to dry the dishes and the dishwasher takes at least 4 hours unless express wash, and then everything is extremely wet.

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid wont do anything even though this is the second time it has happened. First time was fixed by them because it’s on first year. I decided to call government site of consumer safety products.

We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a companys mistakes.

Upon baking a heavenly apple pie for desert, (we live in the Okanagan Valley of BC) the well stuffed pie spilled over during baking. After the range cooled off, we set the self clean oven on. The next day, we proceeded to wipe the residue with a damp cloth and we noticed that the oven base was badly pitted. We reported this damage to the manufacturer (1-800-807-6777) and it went on deaf ears. Our range is only four months old. Burnt sugar will pit all porcelain surfaces, we were told. That is not so!! We have never experienced damage to our porcelain ovens from other manufacturers. Our VIP SUPERIOR PROTECTION PLAN also will not cover this situation. We would not recommend Kitchen Aid Ranges. We would appreciate a settlement.

Kitchen Aid range KESK901SSS08 - The cooling fan which runs when the oven is turned on is EXTREMELY loud and has a loud whistling sound which resonates throughout our entire home. Kitchen Aid has said there is nothing wrong with the fan motor and therefore will not honor a return or replacement of this unit. This unit was delivered August 5, 2014 and was not in use until a few weeks later when the oven was first used. We are STUCK with an expensive range which we cannot use!

Ive had this refrigerator about 20 years and it works fine except recently. The ice maker has been problematic. It makes ice but we have to take it out manually as the little black door does not work properly anymore and ice cannot be dispensed automatically.

I am deeply dissatisfied with KitchenAids customer service, in particular with their Whirlpool Factory Certified Care. In June of 2011, I called KitchenAid customer service about a broken spring for my microwave oven door. They recommended a local certified KichenAid appliance repair shop. I spent $411.67 on replacing one broken spring. Just eight months later in 4/2012, the spring broke again and cracked the glass on the door in the process. This time, the KitchenAid customer care recommended their new company, Factory Certified Care. I was unhappy about the spring breaking again so soon from the previous repair. And I was guaranteed that their own KitchenAid technicians, who only deal with KitchenAid products, provide a stellar repair service.However, the repair took two long days, and the technicians used graphs, sketches to figure out how parts go together, without seeming to be the experts they promised to be. Nevertheless, after the replacement of many parts, I paid another $463.63. Only 53 days later, two screws came falling out, unhinging the door. What kind of poorly made parts, workmanship and quality of service renders screws falling out some short weeks after a service call? I called their customer service immediately relating this problem and found their representatives completely frustrating and unhelpful. I asked to speak to the supervisor twice, and they were equally unpleasant. They knew only to recite their 30-day labor guarantee policy. Even if the part (screws/ brackets that was replaced) was under warranty, I am looking at spending at least another $100 just to have someone put back two screws. Furthermore, given my experience, what faith do I have that the screws they put back or other parts that they replaced/assembled recently wont be falling apart again just outside of the 30 days, rendering me to pay another sum for service call? I asked the supervisor why anyone in my situation would ever use their service again or purchase their products. They did not seem to care one way or another. There is absolutely no business that will thrive or sustain without reliability and a positive reputation. I spent two frustrating hours speaking with their customer service representatives to find myself at a dead end. I wrote to their customer service department to share this excruciating experience and never received a reply.

Our 5 year old Kitchen Aid dishwashers door broke. Now, the door drops open with a resounding crash and if your leg is in the way, too bad. Also, the soap dispenser doesnt work. We bought all Kitchen Aid appliances when we built our house. The dishwasher is not good. The refrigerator and convection ovens have not been a problem. You really have a quality problem with the dishwasher.

I wish I could give KitchenAid their warranty company ZERO stars. This is the 2nd refrigerator I have gotten from KitchenAid since 2011. The first one had a compressor that broke, so after 3 painful months of back and forth with KitchenAid, my refrigerator was replaced. My newer one, the 2nd KitchenAid, has a broken fan and motor in the refrigerator (The technician explained that each KitchenAid now has 2 compressors, one in the refrigerator and one in the freezer.). The one in the refrigerator has broken. Parts were ordered and an appointment was scheduled. The technician assigned to repair the unit was given the incorrect phone number so he could not stay. I was asked if the entire unit (freezer and refrigerator) had been defrosted... Not one person I spoke with (appointment scheduling or the first technician) told me to defrost the frost free refrigerator AND freezer units. Now I will be without a refrigerator for ONE MONTH. Totally unacceptable.

16 months ago we purchased a KitchenAid 577-1 stainless steel dishwasher. Within a few months the arms to the racks broke. The kick plate was damaged. They sent another that did not fit the unit. We bought the new pieces for the racks, but the racks still did not hold and were slanted. Now the motor has burnt out. I called KitchenAid, they said all parts are under warranty. The repair guy came here, quoted $109 to come in, $200 for the motor, and $150 for labor, saying the motor is not under warranty. I paid him and threw him out of the house. Easiest $109 he ever made for the 3 minutes he was here. I called KitchenAid and asked why the motor was not covered. They told me only the computer and the racks themselves are covered. I asked why they did not tell me that in the first place. They said the rep was misinformed. Dont buy this unit. It is complete garbage. I am now out $1,000 for a machine I got 16 months out of.

The door of my stainless steel dishwasher looks horrible. Streaks down the front and spots that wont wash off. My other appliances wash off with just soap and water. I can not get the dishwasher clean and it isnt even a year old. I am so disappointed.

Our dishwasher is 3 1/2 years old. 4 of the 7 sections of the silverware baskets are useless because the bottom plastic grid has disintegrated. We replaced the motor last year because of plastic debris. I called KitchenAid after leaving a message on their website that was not returned with a response. Today I called and talked to 4 different people. The first one couldnt help me with a replacement unless I bought a new one; he transferred me to another but her computer wasnt working and she transferred me to another who took the info again and put me on hold. Another person answered as if I had not talked to anyone and offered to sell me a new one. I told her I thought KitchenAid that they should replace it and I had photos to prove my claim. She hung up on me. The total time was almost fifteen minutes on hold. So, I guess Im out of luck and will NEVER purchase KitchenAid or Whirlpool (who bought them) ever again.

I am writing on behalf of my elderly mother. She purchased a KitchenAid dishwasher from Sears in July 2013 Model KUDL15SXWH5. After two years it leaked water all over the carpet and floor. The problem was the motor and clamp fell right out of the dishwasher. Sears said warranty is over. The repairs will be $300-$500. This is unsatisfactory. She should get a new machine or the repairs no charge from Sears and they should go after KitchenAid. Apparently there are a lot of unhappy customers and no way to contact KitchenAid!

I purchased the KitchenAid Gas/Convection Range with AquaLift Self-Cleaning Technology. To put it simply - it does not work. It requires you to pour 1 3/4 filtered water on to the bottom of the range after you remove all racks. Click clean button and poof, in 40 minutes your oven is clean...NOT! I am not a cook. I purchased this oven almost 2 years ago. Ive used it less than 10 times. Mostly for holiday dinners. It just is not that dirty. Tried the self-cleaning feature twice. No difference. It just does not work. I am currently also questioning whether the oven is really working well at all. It takes forever to preheat and lately, more time than usual to cook food. I called customer service as I purchased an extended warranty. They wont come out until I troubleshoot all issues. Their recommendation was to unplug the oven and wait 30 minutes before plugging it back in - to reset the oven. Try cooking something and see if that solves the problem. Havent done that yet at the time of this review, however, I think this is an oven I would avoid purchasing. I know Im going to have to end up scrubbing the inside myself and be forced to use the recommended cleaners and tools or risk forfeiting the warranty. It is a great looking oven. It was recommended to me when I was looking to purchase all new kitchen appliances after a total kitchen reno. I just have a bad feeling about this appliance. Cant imagine what others with families and those that use this oven often are going through regarding the ability to clean it. This AquaLift, low-heat technology DOES NOT WORK.

Inner glass shattered for the 3rd time with the 3 replacement glass...I bought my oven in 2009 - it is almost 5 years old. Every time I use the self clean option the inner glass breaks. The last 2 times, it shattered. This time, it just cracked. Kitchen Aid took responsibility for the defect the last 2 time but refuse to pay from the replacement this time, even though this issue has been ongoing since I purchased the unit. I am extremely disappointed that I have a 5 year old oven where the self clean doesnt work because every time the glass breaks.

We purchased a KitchenAid dishwasher (Model KDFE304DWH0) on 09/02/2014 from Lowes in Simpsonville, SC. We purchased a 3 year warranty. On 10/05/2016 the dishwasher stopped drying the dishes. We called Lowes. On 10/07/2016 a service tech from WFCC AUTHORIZED SERVICE INC. (ASI) came out and said the (owl??) water sensor needed replacing, and they would order the part(s) and call to schedule replacement. On 10/12 I called ASI and was told they would call me when the part was in. On 10/21 I called Lowes and they could not find out if the part had even been ordered & would get back to me in 7-10 business days. We have now been without the use of the dishwasher for 3 weeks and no repair has been scheduled. Based on my experience, I would not recommend anyone buying a KitchenAid appliance from Lowes.

I bought this KitchenAid dishwasher thinking maybe it would last more than 6 or 7 years like the other brands Ive had. This one actually needed a repair before it hit the 4 year mark! Needed a new computer - of course the part was under warranty (five year) but the service call and labor were not. Spent $155.00 to have the part replaced. I also had to replace the upper rack after approx. 1 1/2 years. Ive had cheaper brands that have lasted longer without repair so next time I know better - Ill stick to the lower end brands as there seems to be no difference in the quality anymore. Disappointed!!!

We have a new dishwasher when we bought a new house, all appliance are KitchenAid... Dishwasher broke after 6 months, the technician fix it, broke again after 13 months/one year guarantee. It is a real piece of crap and now we have an odor of electric burning in the house. They said on the appliance built in America, oh my God. Dont spend money on KitchenAid. A lot of publicity but the quality is not there. I cant believe how all furniture are very bad quality. Washing machine, dryer, fridge, dishwashers. Better to go with LG, way better or Bosch... If you want something they will work at least 6-10 years.

I love the stainless steel interior. The dishes come out clean on light China wash. It is 8 1/2 years old and I have had no problems. This is my second KitchenAid dishwasher. I recommend it.

We purchased the KitchenAid KEBS109 Single Oven, in-counter unit for our new kitchen five months ago. Why, I have no idea now. It was installed and worked up until this weekend where it now is a dead brick. All power was verified but nothing on the control panel. We called KitchenAid/Whirlpool for warranty service and they scheduled service for this afternoon between 1-5. No one showed. Note: I took the afternoon off to meet the technician. We called multiple times to find when they would be arriving and the same response was given to us each time - the tech will call 30 minutes before he arrives. We called tonight and spoke to a supervisor who tried to get us to take another day off. In all my life I have never had a company tell me, in their words, to stick it until today. But if I do find that (per the other complaints I have read) this repair will cost significant money I will have no choice but have this oven removed and I will personally drop it off at the front steps of the dealership with a note that they can..., but first take a sledge hammer to it.

I do not like my KitchenAid dishwasher! The dishwasher does not clean my dishes!! When I unload the dishwasher, I have to inspect every dish and glass and I end up washing at least 5-6 pieces of unclean dishes. For example, just the other day, I remove a coffee cup that still had hot chocolate residue inside the cup!! It looked like it was never washed and I do know how to load a dishwasher.

I loved my two year old KitchenAid Dishwashers until it started falling apart. Literally, we found disintegrated plastic pieces and ball bearings in the dishwasher. The plastic and ball bearings are part of the rolling racks. Seriously? The dishwasher is only two years old and it is disintegrating before our eyes. I couldnt believe it. Then I started to Google KitchenAid Dishwashers and ball bearings immediately popped up - indicating clearly other customers have had the identical problem. KitchenAid - what can we do??? Should I buy replacement parts? Advise us please!

We purchased all KitchenAid appliances the end of 2013. Let me start with the refrigerator. Not even 2 years old and the ice machine went out! And then the water wouldnt work. We had a repairman at our house almost weekly for three months. He finally got the water to work, never the ice and then the entire thing froze up. We waited for him again to come to the house. He said to put a fan on it to thaw it out. Well that worked for a week and then the entire thing went out. The repairman even said that the refrigerator we bought was a piece of junk because he has like 5 calls a week for the same one. Long story short, we waited for another part, the part came in and the repairman said he wasnt qualified to put it in so we had to call KitchenAid for one of their people. One of their people came and took our refrigerator. They said it would take a week to fix. Well 3 weeks later and I still dont have a refrigerator! SO FRUSTRATED!!! I HAVE HAD PROBLEMS WITH MY STOVE, OVEN AND DISHWASHER! NEVER AGAIN WILL I BUY KITCHENAID!!!

We purchased this KitchenAid refrigerator as part of an appliance package for a new home. We did not want the high-end option, so we were offered this package as an balance between cost and performance. We installed this refrigerator, a KitchenAid microwave, a KitchenAid cooktop and a KitchenAid dishwasher. Of all the four, the refrigerator is the worst. It broke down immediately after the 1-year warranty period ended. I had KitchenAid service people here on three occasions and they changed every computer component (board) in the machine. Each time, the machine would work well for a little while and then it would gradually degrade in performance. Right now, it is not cooling properly and not making ice. The gasket around the freezer is falling off so the freezer door will not close correctly, but the computer does not detect this as an open door for purposes of the alarm. At first, I was pleased to see the America sticker in the door - now I really dont care where my next refrigerator is made as long as it performs better than this very expensive paperweight.

Model kers505xss03 Free Standing Double Oven - Not 18 months old and a $60.00 switch burns out, a glass top stove costing over $1,600 supposedly made in the USA cant operate for 18 months without a glitch. Oh, the total cost to repair $261.96. Please take note, Whirlpool (the maker of KitchenAid) wont stand behind their product regardless of their promises of Quality. Buy Korean or Chinese, itll cost less and last longer than 18 months.

I bought a brand new KitchenAid refrigerator. Two months, the ice maker broke. Six months later, the ice maker broke again. It got fixed and broke 4 years later. The repairman said the refrigerator will cost $1,500 in repair. We bought it for $1,800. I called KitchenAid and they said it’s out of warranty and washed their hands. They expect it perfectly fine for their refrigerators to die after 5 years. That’s pathetic. I will never buy KitchenAid/Whirlpool again.

Purchased new 4 years ago. When received didn’t work. They sent out repairman and decided it was junk. Replaced with a new one. Since 3 repairs on ice maker. Now problems cooling. Schedule service through KitchenAid. Waited a week. Today they said couldn’t make it. Wanting to reschedule next week. Found another authorized KitchenAid repair place to come out. Says $750-$1000 to repair. Tech says he would replace with different fridge. Pretty disheartening to have a $4,000 fridge that’s been replaced once and repaired 3 times now needs replaced again all within 4 years.

The electronic control for the fan failed. Called a repair tech to fix. Was told that we needed part # W10219463 which showed a cost of 220.00 in his system. Told him to order part. Got a call later that part is no longer made by manufacturer and that we needed to call KitchenAid. KitchenAid told us to call a appliance parts company that they recommended. Quote from them was 805.00 and they had one in stock. When you add that to the cost to install the part with a repairman I am better off buying a new fridge from a manufacturer that has affordable parts.

I have owned the KitchenAid Pro Scrub for two years. I purchased on the previous reputation of KitchenAid, and what a complete disappointment. What I was told about the dishwasher was, it is quiet, heats water to ultimate sanitation, no need to rinse, with garbage disposal, high powered, is an excellent option... the dishes have not gotten cleaned even pre-rinsing from day 1. Called the company I purchased the dishwasher from and the claim is I was not using the correct chemicals to clean the dishes. Really? I was told the dishwasher was the top product for cleaning the dishes... not chemicals. The dishwasher was somewhat quiet at the beginning but progressively became noisy, cleans off and on, and now, water does not make it up to the top basket. Followed the troubleshooting recommendations to check for blockages, although I always pre-rinse. No blockage; however, no water is getting to the top basket. Even tried dropping the basket to the lower setting and no luck. The top basket drops down and forward. The plastic pieces to the top sprayer in the back of the dishwasher does not line up properly, the plastic piece on the back is possibly warped. This is a very bad product.

The KitchenAid Microwave I have is an over the stove. It is stainless steel in color. Its great 95% of the time at heating food. Tried to cook corn on the cob and it overheated and shut off. It took over 30 minutes before it would work again. For now Im going to stick to warming foods and making popcorn.

We purchased a stainless KitchenAid range less than 2 years ago, model #KGRS205TSS2. What designer would decide to make the interior of the knobs out of plastic? Weve had 2 knobs crack. The exterior is stainless but the interior is brittle plastic. Customer service says its out of warranty, and they are $23 each plus shipping. This is a design flaw and not a routine maintenance item! They should stand by faulty products and send replacements free of charge! This leaves me with a bad taste for KitchenAid!I have no intention of buying KitchenAid again. The customer service agent said there were no exceptions and, You cannot go by brand name.

I purchased a stainless steel KitchenAid dishwasher from Lowes a few years ago to replace my 14-year-old perfect Whirlpool. The KitchenAid worked well for awhile, but suddenly the entire inside tub had a film on it, and now every glass, every utensil, every plate, etc., has a white film all over. I have tried everything - changing detergents, washing every dish thoroughly before loading into dishwasher, etc. Nothing has worked. I cant even clean the film off once it is on. After reading the reviews on this site, I feel like calling KitchenAid will only frustrate and upset me. This dishwasher was expensive and it is a huge disappointment. I would advise anyone to look at other brands first.

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

The stove is only two years and old and when the self-cleaning cycle was run for the first time. The thermostat burned out mid-cycle and the unit shut down and the door was locked. The repair cost $213.45. Based on what I have seen online, this is a common problem with KitchenAid stoves. Since it was no longer under warranty, they wouldnt cover the cost. This appliance should be recalled!

We purchased this dishwasher in December 2013. We immediately noticed that the dishes on the top rack and in the utensil tray were coming out dirty, in some cases dirtier than when they went in. In particular, the coffee cups had a baked on residue of detritus that meant we needed to wash them by hand after soaking for a while. We contacted the vendor, Corbeil Electric, who referred us to Whirlpool to get the dishwasher repaired. We had a repair done in January 2014, which did not fix the problem although it was better. We had another repair done in about March, and we waited for a new piece for more than a month. The problem recurred in the summer, and we had it repaired again (same piece replaced) in September. 1 week later, the same problem is still happening.If someone had mentioned in the reviews that the dishwasher did not get the dishes clean, we would not have purchased it. The service from Whirlpool is appallingly bad, with wait times up to 30 minutes to get through to the service line and they apologize profusely each time but say they cannot do anything about our dud dishwasher. The dishwasher is very quiet, but the dishes are dirty when they come out.

We purchased the oven (Kitchenaid Double Oven Gas Range KGRS505X) 1 1/2 years ago. The top broiler will not stay on when a pan is in the oven. It seems like it overheats and turns off. I called Customer Service and got no help. Now the baking unit failed. I called service and they replaced the ignitor. We asked about the broiler so they also replaced that ignitor but it didnt help. Then they said we needed a new oven gas valve but they dont have the part. Ive spent almost as much on repairs as I paid for the oven and its only 1 1/2 years old. I called Customer Service to complain but they were not concerned. All they wanted to do was to sell me a service contract that is half the cost of a new oven for just one year coverage. My GE appliances lasted nearly 20 years. KitchenAid is the worst. They have poor quality product and bad customer service.

I purchased a Kitchen Aid refrigerator (Model # KRMF706ESS01) that hasnt ever cooled in the refrigerator or freezer. KitchenAid sent a service tech who found no freon. Now KitchenAid refuses to do anything until they send a second company. They said the first company was not qualified to fix the problem even though they chose to send them. Now we are without a refrigerator for weeks. This is a brand new refrigerator that has never been used. KitchenAid has very poor quality service and products.

I bought my french door bottom mount refrigerator in 2013. I have started having issues with the freezer and ice maker. The technician who came to check the fridge told me that this is a very common problem with KitchenAid. We have to pay $390.00 for labor and if the parts are not covered in extended warranty pay for that too. Our extended warranty ran out in 2018. We were also told that the dye leaks and it will have to be replaced every 4 or 6 months. I am annoyed at the expense this fridge is going to cost us. I called the appliance pros for KitchenAid and they did not help in any way. They are very rude and nobody knows anything there. They went on telling me, “We dont know how things work in Canada.” Well why then are you selling appliances in Canada. They know how to give customers a runaround and beat about the bush. I would not recommend this fridge to anybody. Please buy a fridge by a company which stands behind its product.