After researching many brands we decided to go with a friend’s recommendation for a KitchenAid gas range. After owning it for a few months now we’re very disappointed with the wear & tear. It was delivered with the side dented, which given our timely need, we decided to live with as it’s mostly hidden. We have found however that cleaning the stove top is very difficult (heavy pieces to remove and place back) and the stainless steel surface scratches and scuffs way too easily. If you’re a tidy person like me this will drive you nuts so proceed carefully with this one! After a few months it’s already starting to look worn in.

This dishwasher is so much dramatically quieter than my previous Maytag, I don’t even realize it’s on or off. I cannot tell you how much I love that about it. It cleans quite well and is easy enough to use, but that is its outstanding characteristic.

I have 2 KitchenAid dishwashers, installed new 2.5 years ago and have had multiple problems with them. The parts fail all the time. I have extended warranties, which we dont always purchase, but they have been worth every penny weve paid into them. Never, never buy KitchenAid. (As a side note, I also have a range and a built-in oven. Both have had multiple problems as well.)

We have owned this unit for over ten years and never had a problem. The capacity was perfect to our needs and ease of use. Also, the adjustable shelves allow us to change compartment size to fit larger items.

We purchased model KDTE104DSSO November 29, 2014. It was professionally installed and cleaned everything beautifully until this summer. We called Whirlpool and were directed to their service provider under the warranty plan. The technician has been here 4 weeks in a row and still the dishwasher does not work. Our concern is it will be out of warranty in 2 months. I spoke with a customer service rep who had the audacity to offer me an extended warranty! I intend to file a complaint with our county consumer affairs office.

Three years ago we began a major home renovation. The changes lead to us purchasing all new kitchen appliances. We bought all KitchenAid as we had great success with their product in the past. Our new dishwasher has been a horrible experience. Soon after purchasing the motherboard stopped working and was replaced without incident. That lasted a short time only this time we had a major water leak onto our new engineered hardwood floor. The service attendant came as scheduled only to find that he did not have the required parts. He also informed us there had been a recall on our unit. We rescheduled and it was repaired and the recalled parts were replaced.Recently the new motherboard started to malfunction again and we have water on the floor yet again. This time we discovered that it has been leaking for sometime and our new cupboards have been damaged. The leak was not visible because the unit is built in and installed as designed. We have taken several days off work to meet with the technicians but when the time off is factored in we could have purchased a couple of dishwashers. I am really not comfortable with the unit and am not sure what to do about it. The extended warranty expires in March 2015.

I made a choice to buy all KitchenAid appliances when I built my home. I have had problems with all of them. Mostly the refrigerator. The first one only lasted 9 years. (From what I read I did good.) They did give me a good discount on a new built in refrigerator (2001). Now this one lost all the refrigerant from a copper line that corroded through. Called to get it repaired and found that no-one is willing to come out to repair it. I did find a place that said $1900.00. Looks like its time to buy a different brand this time!!

Side by Side KSC24C8EYY01 - We put in a new counter depth KitchenAid refrigerator 3 1/2 years ago. The freezer recently stopped working for no apparent reason, then kicked back on after 24-36 hours. This has happened 4 times in less than 3 weeks. By the time the service man gets here to check it out, the freezer is back to working, and he cant find a problem. The 2nd time he called Whirlpool and went through an entire diagnostic testing and still found nothing. He thought the Whirlpool technician that he spoke to was not too bright, and actually rather rude and indifferent. The only recommendation they had was to replace the mother board for a cost of $800 - with no guarantee that replacing it will solve the problem - it was just a guess. The service man told us that he wouldnt buy a KitchenAid appliance for anything - their service department was difficult to work with and trying to get parts needed for repair can be a nightmare. We will NOT be repairing this refrigerator and we will NOT EVER purchase another Whirlpool appliance - EVER.

The fridge started leaking at the top. I paid $115 from a repairman to be told this is a known defect for this fridge (air leak at the top). So KitchenAid should offer free repair for anyone who this affects. They are now made differently, so why should I be stuck with a lemon? I am so mad right now, repairing it is out of the question as I was quote $650. Also if this is a known defect, why didnt KitchenAid alert us? I could have saved $115 by not having a repairman out to our house. The solution for this is to turn the water off to our fridge and not having a water or ice maker, which is half the reason we bought the fridge. Stay away from this entire brand. We are also dealing with a Kitchenaid microwave that the whole door has fallen apart, literally, cracking and chipping away and I spent $225 for a new door that should arrive any day.

I bought this free standing gas stove in 2010. It has been nothing but problems from the black enamel on top bubbling up to handles melting from the broiler and heating from hot to hotter - no in between. One word, JUNK. This is what should be on this stove. Made by Whirlpool Accubake junk!

My dishwasher is old and it is still working well. I especially love the quietness of it. Of all my products, this has held up the longest and works the best. I can put it on at night and never hear it.

We own two model number KESA907PSS KitchenAid stove/ranges. We have replaced two control panels due to boilovers on the range - spills or boilovers run down into the electronic control panel and short it out, making the oven features unusable. We were able to turn on the oven, but we would have to turn off our breaker to turn the oven off. KitchenAid would replace the part while under warranty, but they would not pay for the service call. Service calls were provided at over market prices of $90 per call. It was easier just to call an independent. Additionally, the knobs on the front of the stove push in and turn on if you barely bump or lean against them. We have accidentally burned/melted items that were on the burner. This is a huge liability for Kitchen Aid I would think. We try to make sure nothing is ever left on our stove top and we check our stoves before we leave our home for fear that someone may have accidentally leaned against the knobs and turned the stove on. Very scary! I will never purchase a major appliance from KitchenAid again. I have smaller appliances for KitchenAid that I have not had problems with.

Six years ago, I purchased a 27 Double KitchenAid oven model KEBS277SSSOOO for my kitchen remodel. Shortly afterwards, the control panel failed. I had it replaced under an extended warranty program. Recently, I attempted to use the self clean function. Following the prompts, the door locked. When I pushed the start button, there was a bright flash from the control panel. It fried. I have contacted an appliance repair company that services KitchenAid to replace the control panel. I will be charged for the service call, plus the approximate $400 for a new control panel. I would not recommend KitchenAid double electric ovens to anyone.

We bought KitchenAid thinking it was a good product, but it is NOT! We have had the refrigerator repaired twice in the first two years. Both times it was the same problem. Luckily it is under an extended warranty but I am worried about when the warranty ends. The stove front has discoloured three times and has been replaced three times. The replacement was not even the same colour as the original. I will NEVER buy KitchenAid again.

I have had 4 control panels replaced on my KitchenAid stove. When the 4th one went, they tried to convince me to replace it again but I refused. They then offered a deal to give me a discount on a new stove. To end the problem, I agreed and guess what? Two months and control panel problems. Their products are defective and the service reflects the products. Do not buy KitchenAid or Whirlpool! You will be sorry.

My wife and I, the only folks in the house and in our 70s, remolded our kitchen with KitchenAid products. The refrigerator, now 5 years old, has had two ice makers replaced at $700 and the temperature panel for the refrigerator side hasnt had a light for 3 years. The ice maker chute mechanism simply fell apart one evening while we watched TV. The microwave door hinge fell off and the temperature probe in the oven stopped working. We had two sets of GE appliances in our 54 years and replaced them with new styles, not because they were broken. KitchenAid customer service told me I should expect to repair kitchen appliances and would send a repairman if I paid for it? What a ripoff!

We bought a Kitchen Aid refrigerator 2 1/2 yrs ago. It has frozen up twice. We called the company. They said that the machine had been redesigned because of this problem. They agreed to supply the new parts but we would have to pay for the labor. Their factory service representative is not a company but rather a scheduling service for independent technicians. We were quoted a very high price based on a take-it-or leave it basis. We paid, but this is a very unfair company policy given that the company knew that it had a problem. The customer should not have to pay for a companys mistakes.

We bought two high-end KitchenAid dishwashers. After 7 months, the seal around them both kept coming out, leaking water all over my floor. We had a repair man come out and fix the problem. He replaced the seals and said it would be fine. Now, they are just 3 weeks over the 1-yr warranty and the problem is happening again. We just had them fixed 2 to 3 months ago. We contacted KitchenAid. They will not fix it unless we buy their extended warranty for $254 or they will come fix it for $129 just to show up and more for the parts! Its unbelievable that they set us up! They did not fix it, just delayed the problem until we would have to pay more money! I would never recommend buying their products! Very poor quality and extremely poor service! We spent thousands of dollars on these products. Dont make our mistake. Steer clear!

I am writing on behalf of my elderly mother. She purchased a KitchenAid dishwasher from Sears in July 2013 Model KUDL15SXWH5. After two years it leaked water all over the carpet and floor. The problem was the motor and clamp fell right out of the dishwasher. Sears said warranty is over. The repairs will be $300-$500. This is unsatisfactory. She should get a new machine or the repairs no charge from Sears and they should go after KitchenAid. Apparently there are a lot of unhappy customers and no way to contact KitchenAid!

Model KUDS301XBL - This dishwasher was purchased in May 2011 at a total cost of almost $1,000. Since having it installed, it has required service and the motor has been replaced twice - in 2012 and again in 2013. The wheels and rollers have repeatedly broken off. Now, after less than four years, it has failed again and the motor will need to be replaced for the third time. Each time services required, it is a minimum of one week - and typically 2 to 3 weeks - that our family of six is without the use of a dishwasher. In addition to its lack of reliability, this high-end dishwasher has never adequately done a good job of washing dishes. Even the service technician has said, I dont care what the salesperson told you, if you want your dishes to be clean, you will have to pre-wash them. Perhaps we just got a lemon, but the manufacturer has done nothing to correct our situation.

I am extremely dissatisfied and could kick myself for purchasing KitchenAid appliances. We bought a suite of six KitchenAid appliances for our newly remodeled kitchen six months ago. We installed them four months ago. Last night, I turned on the self-cleaning cycle for the very first time and woke to a kitchen full of tiny pieces of glass. A repairman will come in five days. If this is anything like the experience we had with the new dishwasher.We installed the dishwasher and I ran a load of dishes. All of a sudden, I noticed water gushing (damaged new hardwood floor), faulty part. It was three weeks before it was fixed. I ran two loads of dishes and the door latch stuck. A repairman came out two weeks later and used a tool to pick out the latch. He told my husband to pick out the latch if it did it again. I did not feel so good about that. One load and the same thing happened again. We called for repair, and it is two weeks before they can come out. We didnt hear from them in two weeks, so my husband called the service department and then the salesman. The third week, the part came in and they said the part was faulty. Now we have to wait for another two weeks before they come out and replace the faulty part. The dishwasher is working now and the oven glass exploded during the cleaning cycle. I feel like I lit a match to $10,300. I have read the comments listed and feel this exploding glass is an extreme safety issue. And to think I was so proud of my Kitchen Aid appliances. Why does this company not care about their reputation and customer satisfaction? What a headache and heartache. I wish I could turn back the clock and that money would have gone to another manufacturer that stands behind their product and cares about customer satisfaction.

We purchased KitchenAid Dishwasher model #KUDS30IXSS1 approximately 3 years ago, stainless steel. Performed well the first 5 or 6 months. Has been nothing but trouble with the control panel. Fortunately while still under warranty, the recommended repair store replaced the control panel. Very touchy control panel, and not in a good way. After warranty ran out, have had the control panel replaced 2 more times. Its happened AGAIN. We cannot turn on the dishwasher. First time we bought a KitchenAid dishwasher, and will definitely be our last KitchenAid we buy for any kind of appliance. Stay away from this model!!! Considering how much it cost, very very frustrating. One day the control panel will let us turn it on, the next day not. Then it might work again the next day... Like its possessed. But has been a few days of trying the buttons off and on, and no luck with turning on. Hmm, should we pay for another control panel or just buy a new one?? Advice or recommendations?

The oven bakes perfectly even though it takes a while for the oven to reach temperature. The top electric 5 units are wonderful. I love the 3 racks. One has a handle type opening in the front and extends all the way out. The electronic display is easy to read and convert to convection baking or broiling. I havent tried the steam bake option yet, perhaps today when I make cookies. Repair shop recommended not using the auto clean as it heats to 800 degrees. So hello baking soda.

I wrote a letter to the Jeffrey Fettig, Chairman and Chief Executive Officer of Whirlpool and Marc Bitzer, President of Whirlpool North America regarding a part they no longer made for my 5 yr. old KitchenAid refrigerator. Because of problems I was having with the refrigerator lights and the ice maker not working a repairman told me I needed to replace the electronic control board but that KitchenAid no longer made the part. I called KitchenAid customer service and was told I had to send the control board to Illinois for repair which meant my refrigerator would not be operating for a week or more.After spending hours online I found that Sears Parts Direct had a replacement control Board for my KitchenAid model which I ordered. By some miracle I was able to get the lights working by making an adjustment on the door hinges and the ice maker suddenly started to work. I returned the control board I received from Sears. What is interesting to me is the fact that I never received any response to my letter to Whirlpool senior management. In the letter I asked them 3 questions:When and why did they make the decision to stop producing an integral component for a KitchenAid product causing major inconvenience and problems for consumers? Why does KitchenAid Parts online show this component as available when it is no longer made? Why would a Whirlpool control board be defective in a 5 year old product? (As stated above my control board was not the problem after all.) I also told them I had noted the number of KitchenAid product complaints on Consumeraffairs.com. The fact that I never received any kind of follow up shows Whirlpools total lack of integrity and concern for their customers. The JOKE is Whirlpools Vision and Mission statements..... Pride, passion and performance.... Creating Loyal Customers for Life. We are a company of people captivated with creating loyal customers. Unfortunately the joke is on their customers.

I had a similar experience with the interior. I ordered from a major online retailer (delivery was quick and professional). However, while I ordered installation, the delivery team informed me they could not install a wall oven. So, I had to look around for someone to install, and then wait until they could come out. This took about a month. While I inspected the unit upon delivery, and all looked great, I made the mistake of keeping the oven racks in. After installation, I pulled out the cardboard strips that kept the racks from damaging the interior during shipping, to discover one was covering a quarter-sized chip. Brand new, never used oven. KitchenAid just said sorry, its beyond the 30 day warranty, and it is not covered by the 1 year warranty as they consider it cosmetic. I turned it on for the first time today, and it started smoking horribly (yes, I have removed everything from the interior, including the yellow plastic feet from the bottom rack). I also ordered the glass downdraft KECD807XBL01 cooktop (both items replaced 30 year old JennAirs) directly from Whirlpool and the blower does not even come on at all. But, at least that is within 30 days, so they are sending someone to repair it next week. Well see, but I doubt it will sway my view that I am done with KitchenAid.

I bought this refrigerator in 2013 to replace a Superba Kitchenaid which I was very happy with. I loved the configuration of drawers, the french doors, the freezer with two shelves. It seemed very well thought-out design wise. I still love all these things. However, the most important thing a refrigerator and freezer can do is: keep refrigerator foods cold and keep frozen foods frozen. It also needs to be moderately quiet. One year ago we experienced problems with the ice maker and freezer. Unit began making a very very loud noise also. Over $500 later and a very unsatisfactory experience with A and E - will never use them again. There were multiple services calls which resulted in fees which they were supposed to reverse because of their error and they never did. A very frustrating experience.The unit stopped making ice again a few months ago and began to buzz very loudly. We experimented with various things: keeping the top shelf of the fridge empty, moving things around in the freezer. We began making ice in ice trays and transferring the ice to the dispenser. It would make ice intermittently. Then we began to notice foods werent frozen in the freezer. And the noise became Louder and louder and LOUDER. To the point I had to wear earplugs to bed. We are now working with a local company to see if their fixes work.Time will tell. I can hardly believe how many people Ive talked to have a similar story. It seems that refrigerators generally are junky. Something we all need. Yet they last 4 years? Our parents refrigerators lasted decades... If anyone has a recommendation of a refrigerator that could last 10 years let me know - Im pretty sure we will need to replace this 4 year old expensive model soon.

New refrigerator purchased on 5.22.2017. Barely 2 months old, but has been missing parts from day 1. A totally defective product not cooling, leaking water on new flooring, can’t get help from Sears or Kitchenaid. Battle weary over this whole process... Will never buy another appliance from Sears or Kitchenaid. 4 ** service calls from diff companies, no one can fix, cannot get it exchanged and keep getting bounced back to different departments! Beyond frustrated, so discouraged about ever buying from companies that I thought were reputable. BUYER BEWARE!!!!!! Model # K71800939. I cannot begin to describe the stress this has caused! What happened to standing behind your product? I have literally spent hours on the phone dealing with this problem! I have gone back to Sears, no one wants to take care of this lemon!! ****** BUYER BEWARE **********

42-inch side by side model KSSO42FMX bought in 2005 stopped working in December 2013. After 2 months of trying to get it fixed and trying to fix it myself, I decided to replace it with an even more expensive Sub-Zero model. It did not turn out to be a control board issue, which others have complained about. Likely a problem with the sealed system. KitchenAid/Whirlpool did not even respond to the owner of local store where I bought it or to the builder who installed it during our high-end remodel.

I purchased a new KitchenAid dishwasher 1 year ago! Model #KDTE104ESS. It’s a piece of garbage. I was taken by KItchenAid. The dishwasher has tore up 2 times and had to have the repairman. Before it was a year old. It still doesn’t work correctly! It doesn’t clean the dishes. I prewash the dishes before I put them in. I paid almost $1,000.00 for this dishwasher and it doesn’t clean the dishes at all. I have to rewash the dishes by hand. It was a waste of money. I will never buy another Kitchen Aid product. Buyer beware.

The over the stove KitchenAid microwave has been in daily use for 6 months. It usually works well, but there are random times when a message code appears rendering the micro unusable. The open/close door message will flash and it doesnt matter how many times you obey the command. The microwave will not allow a time to be entered or heat. After an hour or two the microwave will work just fine... Always after the meal is finished without those baked potatoes you allowed 12 min. cook time for.

Model KCMC155JSS-0 sparks and arcs. Never had a microwave do this.

Just cost me $1,602 in labor charges to fix a six-year-old KitchenAid, side-by-side built in refrigerator. Yep, the top of the line one! The parts were covered under the warranty because the appliance had a Freon leak, which caused damage to the compressor, evaporator coil,and heat exchanger. Now I ask you, if a company recognizes that their appliance should not break down in this way in only six years, as evidenced by their willingness to hand over the parts free of charge, shouldnt they pay for the labor as well?! Oh, and to get the parts for free, you can only use one of their authorized service people, who of course can and do charge whatever they want. This company should not even bother having a customer service dept. They do nothing except repeat their hard line and refer you back to the legalize of their warranty. Never would I buy a KitchenAid appliance again.

We have been in our brand new house for six weeks now with our upgraded KitchenAid appliances and have used the dishwasher less than 10 times. Last week lights started blinking, called KitchenAid and they had me press some buttons, unplug for a while and then referred me to a local authorized service center. Repair person came out, did exactly what I did, wrote some notes and told me he would have to have KitchenAid authorize the order of a control board. Really????? I waited a week for the technician to do exactly the same thing KitchenAid had me do? Now it will be another week before the part comes in? Hugely disappointed in this product. I had my previous dishwasher (GE Profile) in my other house -- also brand new -- for 14 years with NO problems whatsoever. Very disillusioned with KitchenAid right now.

I wish I had seen this site before we purchased our KitchenAid Stainless Steel range, Model #YKESS907. One year after buying, we tried the self-cleaning function for the first time. It blew out the thermostat, shut down the front panel, and locked the oven. I had it replaced under warranty and didnt think to try it out again, until one year later. Turned it on and exactly the same thing happened. My retailer picked up the cost of the thermostat but I paid the $175 service call. Once up and running, I turned on the self-cleaning function with the service guy still there. He left and 90 minutes later, it blew again.Sounds like I am ** in regard to Kitchenaid doing anything about it. Anyone know a lawyer who owns one as well? $2300 plus tax for an appliance that doesnt do what it is supposed to do.

KSC23C8EYY Stainless Side by Side Fridge - I got sold this $2,000 plus (I am embarrassed I paid this much for junk) fridge for our brand new home. We were told KitchenAid is a great American-made brand and far easier to fix than any foreign product. Well, here is how I will sum up my opinion of our side-by-side KitchenAid fridge. It’s garbage. On the second day after delivery, here is what happened. It stopped cooling; we had to put everything in a cooler. The door alarm and lights are on even though both doors are closed. The doors are crooked. Water and ice will not dispense. It will not make any ice. A call is in to the place we purchased it from to see what we can do. We are hoping we can exchange it for the cheap foreign-made fridge we originally wanted. We will never buy KitchenAid again. Ill try to remember to do an update to advise on outcome.

Had to buy this refrigerator to fit into an existing built in space. The size fit perfectly. Only positive to our experience. DO NOT BUY this refrigerator for the following reasons: Installed in Jan 2016 and already had to replace icemaker, slides on bottom drawer dont work, seals on top french doors moldy, temperature not regulated in refrigerator, and freezer section froze up. Labor costs to repair is very high: quoted $340 to replace freezer drawer slides and around $100.00 each time someone comes out to check. Mold started accumulating on refrigerator seals. Noticed some small rust spots on the freezer door (exterior) that I could not remove. We do not overload either freezer or refrigerator and we vacuum out coils regularly. My next review will be on my Kitchenaid double ovens - very disappointed with these as well!!!

Completed kitchen remodeling approximately 6 years ago. Purchased all KitchenAid appliances for kitchen. Within those 6 years, ice maker has been replaced twice. Freezer quit working last year and was repaired at our expense. This year, refrigerator isnt cooling. Dishwasher door now falls open to the floor as it no longer has spring or whatever holds it up. Microwave had to be serviced a few years after purchasing and had to be totally replaced two years so as some element in it started burning. I will NEVER EVER buy another Kitchen Aid appliance.

Our KitchenAid stainless bottom freezer refrigerator stopped working on 5/25/13. My husband called the warranty department on 5/28/13 (KitchenAid office was closed from 5/25 to 5/27). They asked him to fax/email the warranty info on our side and instructed him to call back 2-3 business days. My immediate response was they are playing games. Perhaps we should just give up and buy a new one, no more KitchenAid... They finally gave us an appointment for 6/2/13. Who knows whats going to happen. Terrible warranty program. Its a refrigerator which is needed to keep food from spoiling and to store essential nutritious food for good health. Sigh... KitchenAid sucks.

KitchenAid® 27-Inch Single Wall Oven, Architect® Series II - I purchased this Oven October 5, 2013. It was installed October 24, 2013. On December 31, 2013 it stopped working. I called for service and they could not get to me until January 6, 2014. The serviceman came out that morning and took a look at the oven and found that the fuse had blown in it. Lucky me they did not have one in stock and they had to order one. The fuse came in on January 8, 2014 and they came out and installed it. I did not use the oven again until January 14, 2014 because of some other issues in my kitchen. January 14, 2014 I turned it on and used it to bake something. It worked fine. I walked away from it after I was done baking and came back about 45 minutes later and it had died again. It will not come back on. My guess is that it is the fuse again. I would not recommend this oven to anyone!!!!! At this rate I will have a serviceman at my house every week to repair this oven. I called a supervisor at Kitchen Aid January 16, 2014 and they want me to keep the oven and they want to extend the warranty. This will happen when some place freezes over!!!!

We have had this stupid side by side shiny stainless steel refrigerator for less than 2 years. The heater or Defrost Thermostat has gone out. There is a buildup of ice on the back of it. We dont know exactly which one has gone out until we turn off the fridge for 24 hour and let it thaw out. After that, the repairman will come back out. We have lost food and this has been a tremendous inconvenience for us. This should not happen on a fridge this old. DO NOT BUY THIS BRAND. It sucks!!

In November of 2010, we had just finished our $18,000 kitchen renovation. Our $2500.00 side-by-side with freezer drawer on the bottom is a beautiful stainless steel. Was delivered and installed by Lowes. That is when the fun began. After about 2 weeks, we noticed that the food in the freezer was soft to the touch but cold. We gathered the children and told them of the importance of making sure the drawer was closed all the way. After several days and several lessons in proper door closing procedure, I noticed that there was never any ice when I wanted a cold drink. I soon came to realize after the food in the top part of the new $2500.00 beauty became room temperature that there might be a problem beyond my children and proper door closing procedure. Then the real adventure began. I called the customer service number in my trusty manual and spoke to one of the clear speaking people in charge of handling such situations. I was told that they would send a repairman to look at the refrigerator and the appointment was scheduled. When asked what to do about all the food in my stainless steel showpiece, I was told that they are not responsible for food loss in this type of situation. Maybe one of your neighbors could store your food for the time being. Yes, maybe I could have a neighbor store food for my family of 5 until I could get my metal closet repaired (midnight trips to get a snack are now more exciting). I then had the pleasure of meeting a repairman who was more than happy to look at my wonderful now skunky-smelling top-of-the-line food storage device. Mr. Repairman started poking and tapping and doing repairman type things. I will need to go through this section by section to try to eliminate possible causes to the problem, Mr. Repairman told me. When I asked what kind of time frame we were looking at, I was told, Minimum of 4 hours to dismantle, however many hours to do the repair once diagnosed and another 4 hours to re-assemble. Great, I said, My new state-of-the-art cold food making contraption will be spread out all over some repair shop for who knows how long?Oh no, said Mr. Repairman, We do it right here in your home. You what?????? You are going to take apart my appliance here, diagnose the problem, order the part, come back when the part comes in, repair it and then re-assemble it ????? Yes. How long are we talking about ???? 7 to 10 days if the parts come in. After a quick dial, I was back on with customer service telling them what I had just been told. Let me call the repair company, please hold. After a brief hold of about 20 to 30 min. I was told to have Mr. Repairman contact his office. When Mr. Repairman was done with his call, he printed out a slip from his little portable printer and told me that his office and KitchenAid determined that the repair was going to cost too much and that the unit should be replaced as totaled. Wow, what a relief. I was now put in contact with a customer service rep to arrange for my nice new right out of the box stainless steel replacement. Within 2 weeks, will have the new one delivered. What? 2 weeks? What am I to do for 2 weeks without a refrigerator? You can rent one until your new one comes, I was told. Anyway after my waiting period and lots of take-out, my new ice box arrives and is installed to numerous cheers from the kiddies. We thanked Mr. Deliveryman who left and we went on with our lives... until about 2 and a half months later. Honey, did you leave the freezer door open? Everything is soft. And there is no ice. Ring, ring. Hello, customer service. How may I help you? After an even more entertaining episode and even more trips from Mr. Repairman who used the term deja vu, it seems like I have been here before (long term memory is not an issue here). Mr. Repairman said that this was common and that a part needed to be replaced. He didnt have the part but it will be ordered. How long are we talking about? 7 to 10 days. Well eventually Mr. Repairman came back and replaced this little rubber part that lets condensation drip onto a pan so that it can evaporate. Problem solved... NOPE!!!!!! Several more visits from Mr. Repairman and several times telling him that yes, he had been here before KitchenAid decided that this unit also was too much to repair and authorized a replacement. And yes, it was going to be another 2 weeks. At this point I said, Hold on. Why would I want this thing replaced a third time? Can I get a different model? No, that is not an option. 2 weeks later, my brand new stainless steel right out of the box replacement replacement food keeper cold thingamagig makes its grand entrance. Mr. Deliveryman who also say it feels like he has been here before installs and again leaves. Wow what a journey. All this just to keep food from going bad even though twice it did. And after all this, I am still sane. I liked the refrigerator when I saw it in the store. It looked beautiful. Now all is going well and we still have our KitchenAid and it looks like everything is finally going to be... Oh wait I forgot to tell you that I just got off the phone with customer service because unit number three is doing the exact same thing. If anyone is interested in a stainless steel boat anchor, please let me know because I have one made by the good people at KitchenAid.

We purchased a range that we did not know was damaged when we received it. Appliance technician stated it looked as if had been dropped during delivery. The distributor where we purchased it claimed they did not drop it and KitchenAid refuses to accept that they could have dropped it during shipping. Right now, we have a range that we cannot use and simply want a replacement but no one is helping us from KitchenAid! We have been on the phone with KitchenAid for almost three weeks with no progress.

I will never buy or recommend KitchenAid products again! We have a $10K built-in KitchenAid refrigerator that is only 4 years old. It has not been working for a month! Every time (9 so far) their certified techs come it goes over temperature again a day or two later. As a result I have had to throw out thousands of dollars of food, over a hundred ounces of breast milk for my 3 month old, wasted days now dealing with Kitchen-Aid and waiting for repairs, and had to endure this beyond frustrating experience just trying to get my fridge working. They should stand behind their products and their warranties and if their certified repair people cannot fix the problem, they should replace the product. Also, their customer service does not care, is not helpful, and is sarcastic. I am done!!

I used the self-cleaning cycle for the first time on my KitchenAid (Model: YKESS970) electric range which cost me over $2,500. The oven is now a year and a half old and completely finished. The door is locked and the display panel is not working at all. I called KitchenAid and they said that the parts might be still under warranty but we have to pay the labor of $81 just for them to show up, plus $19 every 15 minutes (the first 15 minutes are free). Wow!

We bought our refrigerator in 2012 and have had problems since day one. Weve replaced the control panel, both coils, and have had multiple service calls for the ice maker. I need to empty and manually defrost the refrigerator at least every 9 months. I would not recommend KitchenAid.

I purchased 5 KitchenAid appliances 45 days ago during their big 25% off promotion. That was mistake one. I get a call yesterday 4 days before delivery telling me that my fridge is backordered until April. This is the biggest load of lies since Donald Trump on Twitter. Investigating deeper and talking with my sales agent at home depot it sounds like any counterdepth fridge with external ice water have been pulled and no longer is available for purchase. They have even pulled all these models from the KitchenAid website. Ridiculous. Calling customer service, the company line is that there is no recall and it is available for order. So I ask if its available why is it no longer on the website. Needless to say I need to cancel my entire KitchenAid purchase. Do not make the mistake of buying KitchenAid.

Short story - Within 3 years the main control has gone bad, it no longer keeps temperature, and KitchenAid cannot provide me the parts to fix it even though its in warranty!!! Stay away from this product and stay away from KitchenAid / Whirlpool all together. Long story - Its completely worthless WITHIN 3 YEARS for a $4k product! I called KitchenAid and scheduled service to come out within 1 week (ok so far). Their service provider came out and said I need a new main control. They would order it and call when received. Two weeks go by, no call from them so I call. They inform me they are not able to tell me when the part will come in. Its up to their distributor and they have no way of knowing. Over 3000 customers are waiting on back-ordered parts. I wait another week and still no availability update. Meanwhile, I look online and see the part is available to ship the next day thru KitchenAids part website repair clinic. I decide to call KitchenAid directly again and a service rep tells me he sees the part is available, apologizes for the now four-week wait and says theyll send it directly to me via 2nd day. Of course, its now the next week (5 weeks without a fridge at this point) and the part still hasnt arrived. I called KitchenAid to ask what is going on. They said now the part is back-ordered until the end of the year at the earliest! Best case scenario that means I will be without a working fridge for 12 weeks!!! For a part that is supposed to be covered by warranty. DO NOT BUY KITCHENAID OR WHIRLPOOL.

Right after the installation of my KitchenAid dishwasher, when I started it, I got flood in the kitchen. The cause was a defective part. It took 2 weeks before the machine was fixed because they had to order the part. I didnt buy any additional insurance thinking that a good dishwasher should last at least 3-5 years. The machine broke again right after the yearly guarantee expired. I had it repaired by a local company for 75$ because the price of the KitchenAid service department was too high (almost triple).

The top rack adjuster is what connects the upper rack to the pull out guide. In most Kitchenaid (and Whirlpool) dishwashers, the wheels of the adjuster are connected with a plastic axle. These axles will routinely break, causing the upper rack to fall onto the lower rack, or if you are luck, just separate from the wheel guide. If you bought washers with this design, you will have this problem. We have had our KUDS30X... for about 3 years and have had to replace this part 7 times already. The part costs about $25 a pop from online part stores. This part will eventually wear down and break no matter how careful you are when pulling out the top rack. It is still used on even Kitchenaids top of the line washers. Really Kitchenaid, how much would it cost you to redesign this flawed part? If you are shopping for a dishwasher, look at the wheels on the upper rack. If it has a plastic axle, walk away.

I purchased the KFIS29BBMS French Door Bottom Freezer refrigerator in 12/13. On November 1, 2014 the refrigerator quit cooling and the freezer quit. Of course, we lost food. The dealership brought us a loaner refrigerator because it took several weeks for the part to be delivered. It was repaired on Dec. 12, 2014. On Christmas Day 2014 while we were gone, it quit working again. Again we lost food. It was picked up to be repaired by the dealership on 12/26/14. The old loaner fridge was brought back and I havent seen my refrigerator since. I have called Whirlpool corporation and have been given the standard warranty speech that they will repair it. I have asked for a new refrigerator to replace mine since it was less than 1 year old and obviously defective. Supervisor Chris was not helpful and said I shouldnt have bought the refrigerator if I didnt like the warranty. So count me in if a class action suit is started. I suggest we now go to social media and tell the stories.

In 2009, we remodeled our kitchen and we went to Steeles Warehouse in Butte to look at appliances. We wanted a good quality and because we had heard good things about KitchenAid, that is what we looked at. After doing some research, we decided to purchase our entire kitchen appliances and to go with the KitchenAid. The first month we had our dual fuel convection range, the lights went out in the oven. We called the recommended service tech and he replaced them. A short time later (approx. three months) the lights once again burned out, and again we called the tech and he once again replaced them. At that time, the oven also was not working and he said it needed a new motherboard and replaced it. Now several months later once again, the stove is not working and once again the lights are out, again. We bought the recommended extended warranty only to find out you have outsourced it to a company that will not cover the stove under the warranty because it could have been a power surge? I will never purchase another product from the Whirlpool company. Because if you cant fix it, what is the sense in having it? We spent $3,300 for this stove and cant use it. What do you recommend?

As above, with normal use, first one, then a second and a third wheel has come off the top rack rendering the rack unable to be moved. We took it out and are using only the bottom rack. We are waiting for this to be fixed. It is unacceptable that the plastic pieces that hold the wheels in place have broken already, exactly 13 months after purchase. Our previous dishwasher lasted more than 15 years and the only reason we replaced it was because we updated our kitchen.

I bought this a KitchenAid dishwasher model number KUDS30IXSS7 maybe 3 years ago and it hasnt worked for half of that time. In the first six months of owning it the circuit board went out then it stopped working again right after the warranty ran out. Had a service man come out to fix it. A wire burn in half in the panel that lasted a few months and again the board has gone out. My service guy said wed be better off buying another dishwasher without the touch controls because the boards are always going out in them due to bad design. Thought KitchenAid was a great brand maybe for mixers but not dishwashers.

On my third compressor with 2 year old unit. Lost a lot of food due to delay getting repaired. KitchenAid said they would send me a claim form by US Mail and email. So far nothing received after Twitter and Facebook complaints and calling their 800 number. The Service Tech told me these refrigerators are poorly made and essentially junk. KitchenAid has lied to me and is unresponsive. Will never buy any of their products and sending my review to everyone on my email account.

I am deeply disappointed with KitchenAid, an appliance manufacturer whom I thought built high quality, reliable products and who stood behind their products. I have a model KSSSC48QMS03 refrigerator that constantly runs with 1 second pauses and pinging noise. Technician diagnosed as faulty Gemini board 2307028 (W10219463). I cannot believe that Kitchen Aid does not provide repair part 2307028 (W10219463)! My home is only 8 years old and a showcase of high-end KitchenAid built-in stainless steel appliances; 48 wide refrigerator, microwave, warming drawer, double drawer dishwasher and gas stove with steamer. This Gemini Electronic Control is for the refrigerator (and, according to the service technician, in the stove as well). There are all kinds of complaints on the internet about KA refrigerators running continuously with a sonar-like pinging noise diagnosed as this faulty board. It is unbelievable that I have a $9K refrigerator for which KA will not provide a replacement part. According to the KA recommended service company, the only solution is to send the board off to a refurbisher. I dont like to buy parts from someone that is not supported by the manufacturer. Not that they may not do a good job, but that its not a new part, factory tested with manufacturer warranty. If this is what I can expect from KA, then as these appliances need to be replaced, I will change to a manufacturer who supports their products. Unbelievable, KitchenAid (Whirlpool)! This is probably a $50 part to manufacture that they could sell easily for $300. How can they anger so many customers? One comment said that KA told them this was due to the Tsunami in Japan that wiped out the plant. We had a plant affected as well at my company and its not hard to take the design to another manufacturing location.

The Glass Plate mysteriously melted after the sensor pad had started fading. Has anyone had this happen to them? Neither Whirlpool or Kitchen Aid would offer any help even though the microwave is only a year old.

Kitchenaid khms2056sss-2 microwave - Microwave keeps beeping for no reason. Often controls are frozen and cannot be accessed for several minutes. Randomly selects cooking task such as reheating pizza or melting butter with no input from owner. Even after the microwave is unplugged for 5 seconds, it still starts up its beeping without input or any reason. Each time the unit is unplugged, the owner resets the time and date as requested by the screen. The light for the microwave does not go on adequately to see what is cooking. Due to the design, the window is so high that it takes steps to see into the oven.

My KitchenAid model# KFEG500E does not hold the correct temperature for more than 20 minutes before it drops 15 to 20 degrees. It is near impossible to bake anything and have it be done at the correct time. I am shocked that the KitchenAid brand is so inferior to what it once was. My old KitchenAid oven served my family for 36 years before it finally died. My KitchenAid dishwasher is still going after 37 years and hope it lasts a little longer as I hate to see how bad the new ones are. It sure will not be a KitchenAid!

This top of the line KitchenAid refrigerator has not worked properly since Day 1. One problem after another. Whirlpool Corporation is a disgusting company to deal with. Told they will repair, but never allow a return. Every time we had a service technician come out, they would say something different from the previous technician. Whirlpool said they needed to pull the whole ceiling out, including wiring, to stick in a small foam pad to correct a problem issue with this model rather than replace this Lemon. They knew all the problems this French door model had but refused to fix them properly. Both refrigerator and freezer made me lose expensive medication and groceries more than once. They would not reimburse.

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

$1000 dishwasher that is 2 years, 3 months old left upper rack rail rusted at the spot welds and broke off. Customer service would not honor replacement part. Upper rack was under warranty (5 years) but not the rail. New rail is ~$60. This dishwasher replaced a working cheaper model (noisy) that was 15 years old. Can’t believe the poor construction.Customer service is the worst. On hold for ~1 hour then Was told it would be a $139 service charge just for the guy to come here to evaluate the failure, I said no and just wanted the part so I could install they then transferred to the Parts dept. on hold for a half hour only to be told they don’t do warranty orders. Then transferred back to escalate issue for another hour just to be disconnected. Never buy Whirlpool or KitchenAid again.

I've owned my slide-in KitchenAid range for 13 years. In all these years I've had no problems whatsoever. I use it daily and it still looks like new. I'd highly recommend this product!

I purchased counter depth refrigerator in 2017. My daughter and were getting sick. Months later I noticed the fridge was not cold. The evaporator was not cooling. The repairman put another one in and that one broke as well. They sent me a new fridge. It was dented but I took it. AGAIN...noise coming from evaporator area in the back panel. It was repaired and the ice cube maker stopped working well. A couple of months later it completely stopped. When fields appliance repair came out the older man leaned on the drawer I am guessing. The ice cube maker is finally working but the drawer is bent out on the upper right hand corner. There is warm air and air leakage on the upper right corner. Icicles and frost on the top inside seal with frost on the tray. I can easily put my fingers under the seal. My freezer is not cooling properly with air leakage. I wont mention the dent that they put in the frame of the door either. I want someone to fix my freezer door.

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

KitchenAid Model KUDS30IXBL Purchased from Lowes 3-29-14. Within a few months of purchase, the top rack wheel broke off. Within 2 years, it would cancel and drain within 15 minutes of start up. This began just before Thanksgiving. :( Repairman came out since we purchased the warranty and replaced the rack holder with new metal parts and the front computer. First load of dishes after repair, it cancelled and drained within 15 minutes of start up. Id rather go back to old fashioned nobs and dials.

The 3 year old refrigerator leaked water on the floor constantly. The ice maker worked sporadically and now the unit has stopped cooling. Called repairman who replaced a fan motor. Unit cooled for about a week then stopped cooling again. Called the repairman again who came and replaced the same part claiming the part was defective. Again, the unit stopped cooling after 3 days. Called Sears Appliance Repair who diagnosed the control board as having to be replaced. We ordered the control board which took a week to arrive. The Sears repairman then said he could not service the unit because Sears did not want to be responsible for future repairs that may be required. Apparently problems with this unit is well known. We are still without a working refrigerator. Going on 3 weeks now. I am giving up trying to fix it and purchasing a new unit.

This fridge was bought at Fergusons in Florida in late 2006 (shipped overseas) and it has been a total disaster from the date of arrival. It is an extremely expensive fridge, over US$6,000. Stainless steel, architecturally designed fridge. Came with NO freon and the ice maker never worked. Took us about 6 months to get the part for the ice maker which the company did pay for the part considering it was a brand new fridge. Since then it has been one repair after another. Every year we are looking at a major repair and to source the parts is a living nightmare. Drops temperature very quickly.Right now it has been working poorly for over close to a year and we have spent about US$1,500 in new parts and still not working properly. Very cheaply made inside, always frosting up, wire baskets in the freezer part are all rusty. Need to try one more repairmen and if he cannot fix it have to throw out a fridge that looks perfectly NEW from the outside. The dishwasher arrived without a handle and we had to argue with Fergusons and KitchenAid to get the handle as if it was an option on the dishwasher. Has never worked properly and was only used about 25 times and just gave up on it.KitchenAid Double wall Oven KEBC208KSS0, worked well until about 18 months ago. Stopped heating properly and cannot find any repairman that can tell me what is wrong. Looks perfectly new from the outside. Note: all these appliances are stainless steel. Bought a food processor the other day 12 qt and it was never working from the start and had to return it. When I returned it found out that many are returned for the same reason. KitchenAid is a pathetic company. They should be ashamed to even call themselves an appliance company. Furnished my entire kitchen with stainless steel KitchenAid appliances and out of the fridge, double wall oven, dishwasher and hob cooker (total about US$10,000), after 7 years ONLY the hob cooker is working (and what can go wrong with that?). Another point, our goods had to be shipped overseas. We are convinced that retail outlets in the USA ship out defective goods especially in Florida where exports to Caribbean and South/Central America are high. Defective merchandise is sent to our region because guess what? Warranties are not applicable when the goods are taken out of the USA. I am happy to send you copies of the bills for all the items and reams of correspondence with Fergusons.Updated on 12/7/2015: I have exhausted all attempts to try and repair a KitchenAid Fridge we purchased at Ferguson Enterprises, Inc, Tamarac, Florida. 24.7 CF Architectural Designed SXS Fridge. Model number#KKSSC42FKS. At the time that we purchased the KitchenAid appliances, we wanted quality products as the items were being shipped to the Caribbean. We thought the KitchenAid brand was considered a quality product. We paid $4,741 for the fridge (excluding shipping and duties and taxes in our country). With all due respect to KitchenAid, the products we purchased appear like quality appliances. All are stainless steel with an excellent finish. That is the dilemma. The fridge looks brand new on the outside, but for the last year it has not been working. It is still in my kitchen as it is built into the kitchen wall and as I already stated it looks perfect from the outside. The big problem is that try as we may, we cannot get the part that is needed for this fridge. I have had 2 parts shipped to me at considerable expense and both are not the right part. Our technician who knows KitchenAid appliances says that we are getting the part for a new model and we need the part for the old model. PART REQUIRED: KitchenAid fridge, Model KSSC42FKSO1. Serial #QM4308660. Power supply board #10155702BO 19/0ct/04. EU 1156 02. These are the numbers that I got off the board. The board goes into a case and the case has written on it: Embraco EU 1556 02B 04. Compressor Electronic Control Unit - UCC2. The first part we purchased was from Angel Appliances. They sent me the part which as we have already said was the wrong part as it is for a new model. It was sent back to them. We have a purchasing agent in Florida who went direct to the KitchenAid factory for the part and it is still the wrong part, actually the same part that I got from Angel Appliances in California. I had a young lady on Skype from KitchenAid parts department the other day and she is the first person to tell me outright that the part I want is no longer manufactured for the old model fridges. She then went on to say that the new part that was sent to us is supposed to fit the fridge that we have. When I explained that the technician says that it does not, she then said that is probably needs some adjustment. When I asked what kind of adjustment? The line went dead. This is a typical trick. As soon as the question gets uncomfortable they hang up on you pleading the line went dead. I did not want to go back but this fridge has been a white elephant right from the start. It arrived in a beautiful crate but when it was unpacked it was not working. It had no Freon. When it started working the ice maker did not work. It took us forever to get the company we bought it from Fergusons to send us a new part for the ice maker at their cost. Then in 2009 we needed an electronic board and had to search for months before we got it from Marcone Supply Appliance, in Miami, Florida. I have had to replace the defrost heater, evaporator motor, all the rubber seal around the doors, only to name a few. This fridge is down continually and I hate to say but the mechanics for the working of the fridge is a terrible quality. Of course, warranties given in the USA fail to work in the Caribbean as the excuse is the appliance has been taken out of the country. So we are left with an appliance that looks perfect but for which we cannot get a part. I love the look of the fridge, its size and its capacity. However, the length of time it takes us to get parts that work and that fit the fridge make it a living nightmare. Yet, why should we have to throw it out? It makes absolutely no sense. Also how can your company justify not making parts for a fridge that is 12 years old? Is there anybody anywhere that can resolve this matter because we absolutely have no idea what to do other than throw the fridge out?

Bought a very nice KitchenAid refrigerator less than a year ago, was one of the better models (KFIS29PBMS00) and today it is repairable but according to the warranty service technician, it would be cheaper to replace it but that will take 5 BUSINESS days. WHAT? Surely that is a joke, this company makes good products and I thought would stand behind their warranty as in replacing something quickly. In 5 Business days when THEY make a decision, all my food will be spoiled ($600 down the drain). If they know they have an issue, and my issue is known, and they determine it is best to replace the appliance, why in HELL does it take 5 business days to make that decision? Obviously there is an issue with this model.Do yourself a favor, find a different brand, or expect any issues that are essentially recalls to take 5 business days to decide upon and who knows how much longer to actually get appliance in house. I have called them 3 times, and no remedy. Just the standard it takes 5 business days to go before a review board... WTF? That is BS. We should have bought the Sub Zero. KitchenAid has gone the way of any other use to be good product.The customer service rep thought it comical that I would get on the social media sites and provide this information. If you are in the habit of spending 3K for a throw away item and like to buy new major products every year, this is the one for you. For the rest of us, run and find something else and make sure the company will actually do as they claim on the warrant in a reasonable time frame.The issue is a known problem with the compressor that causes a leak of refrigerant over time. The company has determined it is cheaper for them to replace the product rather than fix it with proper materials. Yet, they take 5 business days to make this determination? If it is a known issue with all the same error codes and profiles of the same problem, the right thing to do is to apologize to the customer and ask them when they are available to receive the replacement. Now I am out $600+ on food.

I purchased a KitchenAid dishwasher in June 2011, model number KUDE70fvss2, and I have had nothing but problems with it. I bought it because KitchenAid is notoriously quiet and I live in a smaller home and I did not want to hear noise all over my house. Nothing has fallen off or apart, but this dishwasher has never and I do mean not one time cleaned my dishes properly. All dishes and glasses are left with stuck on food. Lipstick never comes off of cups, glasses or silverware. All glassware is cloudy with all kinds of drinking matter still inside. I have to wash everything by hand when the cycle is over... I have had the repair and warranty people out too many times to mention. Water that runs through is scalding. I use recommended products and have even made my own hoping something would help. Alas, this seems like nearly $2k down the drain. Anyone else with this problem? Im a senior and should have written Kitchen Aid a long time ago, but now that I plan to buy another dishwasher, I think I will deal with them. Has anyone else out there gotten their money back?

First off, I dont see how you guys are still in business. I bought a refrigerator and paid 3000.00 dollars for, and now it wont even cool in the fridge and freezer. I called KitchenAid and purchase extended warranty (my fridge is only 1 year and 2 months old). The warranty is for a year from factory. KitchenAid uses an third party to come diagnose the problem, and they dont even take the time to troubleshoot and fix it. I will never again buy a KitchenAid product. Their business is horrible and they dont give a ** about the consumer. This is unbelievable and Im going on three weeks without my refrigerator being fixed. Every time I call, its a different story. It will be a miracle if it ever gets fixed... Do not buy Kitchen Aid... Never again.

Within the first year, the interior shell began developing cracks. It took hours on the phone to get a satisfactory response from the company. Its been about 7 years now, and the repairman said ...it would cost close to $1,000 to fix, and that it isnt worth it since it will likely break again. Because they always do. I spent a pretty penny on KitchenAid because I was told they are top of the line. Well, I feel cheated out of $2,000.... I have to throw this refrigerator away that literally looks brand new!!! It is absolutely gorgeous, and having to wheel it to the curb is a gross obscenity!

While still under warranty, the dishwasher circuit panel no longer operated. No lights and did not turn on. I called the recommend repair service and was told it would be too costly to replace the control panel and to buy a new dishwasher. I called KitchenAid and was told to turn off the circuit breaker that provides power to the dishwasher. This works but must be turned off after each use. If I dont turn it off immediately after using it and try and do it later, it takes days before it operates again and the circuit panel must be off during the wait.

When we moved in our house six years ago, the appliances were mismatched and cheap. We ordered all new Kitchen Aid Appliances and I love them. My Kitchen Aid stove top is wonderful and so are the built in ovens. They make my life so much easier and more fun to cook with. I absolutely recommend Kitchen Aid.

We bought a KA frig in 2005. We should have learned from that experience. Week 1 everything in frig and freezer was freezing. Service came out 3 times. Finally they removed whole freezer side door (the brains of the unit) and brought a whole new door. Wouldnt replace whole thing just the door. While putting on new door they scratched and scuffed up unit. Yr later ice maker broke. Had to have new ice maker. We have continued to have trouble with it and it is messy. Ice gets hung in shoot, come home water on the floor. Finally stopped using it and went back to ice trays. We paid 2200 for this unit. We redid kitchen in Jan 2011. New slide in range above stove vent a hood vented thru the roof and microwave and new dishwasher. We dont cook a lot. We use the dishwasher maybe 3 times a week. It would not complete cycles but not consistent on which one then the panel lights started staying on, then off. Then it stopped working. After reading reviews we started the breaker thing. Now nothing. It wont be 4 yrs old until Jan 28, 2014 and remember used MAYBE 3 times a week. :( The writing on my knobs on the stovetop rubbed off the first time I cleaned them. The oven temperature has never been right. We have tried to adjust it but no luck. The oven does not cook evenly either. The vent a hood does not draw good. We paid a lot of money for these appliances. I previously was a Jenn Air fan... Loved loved loved Jenn Air. The ONLY reason we went KitchenAid was because the dealer in my town which we have always purchased from stopped selling Jenn Air. If we didnt purchase from them they dont work on it. So after they assured us how good KitchenAid was (even tho we had problems immediately with our fridge supposedly a freak occurrence) we went with the KitchenAid. BIG HUGE mistake. NOW the dealer we bought from so they would work on it for us has gone out of business after 60 yrs. They retired. :( Now I had to call 800 number to find someone. I have been waiting a week and a half and still no call for my appt date. We will never purchase KitchenAid again. Bad product and very costly. :(

I have been disappointed in my refrigerator from day one. Temperature is inconsistent throughout: items freeze and also, just simple design features, like being able to open a vegetable bin when only one door was open, but now taking the cake is my ice and water on the door only functions intermittently and service guys said needs a new board. It’s a $250 part, ok. Frig is 10 years old, I’m ok with that. WELL THEY DONT MAKE PART any longer and there is no work around! KitchenAid customer service’s best response was to send me to a discount supplier of new refrigerators. I’m beyond frustrated. They blame it on supplier, but we all know if KA cared enough for their consumers, it would be provided. This was an expensive refrigerator and I don’t want a new one!

I purchased a Kitchen Aid two-drawer dishwasher in 2009. This has been the biggest problem appliance I have ever purchased. I am glad I paid for the extended warranty because the techs have been out every 90 days maybe more and they know my address for the same problem that keeps happening. It is the Bizel that are located in the top and bottom drawers, that continue to break... AND when they do if the dishwasher is not monitored, it causes water to leak all over my hardwood floors that are ruining them. The warranty company informed me that if it is not a major component, they will not replace the unit. Obviously, this is a major component as if this component breaks you cannot run the dishwasher?? So, how can Kitchen Aid determine that this is not a major component. This was an expensive dishwasher and also you cannot fit any regular sized plates because they do not fit...so we have to eat off of appetizer plates. I will never buy a Kitchen Aid appliance ever again. Kitchen Aid needs to resolve this problem or I am taking this issue to attorneys that I work for. One really unhappy Kitchen Customer!

This product is an expensive piece of junk. I would not recommend it and beware before buying. Two years ago, I purchased a 24 KitchenAid electric wall oven (Superba) which never worked properly from the beginning. I thought I didnt read the recipe correctly! It never thoroughly baked/roasted in the center and now, the outside of the cake is baked but the inside is raw. Same with roasting meats. The same applies for both regular bake and convection.

I have a KitchenAid hood top microwave oven I paid almost $1,200.00 about 2 years ago. I just had a heating element replaced in March 2013. KitchenAid refused to help me and had to pay out of my pocket for repairs. It is 3 months later and the microwave heating element quit working. I called KitchenAid and they refused to help me. I now have to pay out of pocket expenses again to fix the same problem. I tried to reason with KitchenAid, but they refused to help a customer. You can tell there is something wrong with the unit if I need to keep replacing the same part. Its a very expensive microwave for $1,200.00. I thought KitchenAid was an honest company. I guess wrong. I will never buy a KitchenAid product again. Bad customer service.

KitchenAid had an advantage right away with me. Our old dishwasher was so noisy my wife would not start it until we went to bed far away from it. So I was ready to spend anything when we replaced it. We spent a little more, not much really, and have been happy ever after. Our KitchenAid has been very quiet and we are happy campers. I am definitely a fan of KitchenAid dishwashers.

We purchased a complete line of Kitchenaid appliances back in January 2018. Our Frigidaire refrigerator (purchased in 2004) needed replacing (after 14 years!) and thought it was best to replace our other dependable appliances due to age. Within 1 month a repair person had to come and replace the freezer door due to a crack in delivery. The repair person urged that I buy an extended warranty on my appliances due to their lack of reliability and quality. I wish we had listened (but I believe a company should build and back up their products...Im old school). Now our oven starts when it chooses to. Works one minute. Hour later nothing. Our neighbor has had the same experience with her 3 year old Whirlpool oven (parent company). She was told it (after numerous attempts to repair) that she needed a new circuit board at the cost of $495. Do yourself a favor and DO NOT PURCHASE KITCHENAID OR WHIRLPOOL appliances unless YOU believe an extended warranty covers their lack of quality.

Wow, did you get the exact same guy I got? Maybe from the Orlando area? Because I got the same lame crap, and I am a former KitchenAid rep. Back when they were built by Hobart till the last year they were purchased by Whirlpool. I warned them that I might just know a little bit about dishwashers, and the guy comes in with a thermometer in his hand. I played dumb, and let him not worry about the 160 degree water going in, which then meant that my water must be too hard, using the wrong soap, and my dog is too big. I let him leave, and then after a thorough internal exam, found the wash arm hub split, causing the arms to hit the manifold in the back (super scrubber thing). All in all a pretty crappy machine. They sent me a wash arm and support, which I replaced. Solved the redeposit problem, but not the horrible soap film. That turns out to be a short fill cycle in the main wash. Sorry sir, but you are three months out of warranty. Even though they knew this unit was causing washability problems from the get-go. Wow. Way different from the company I worked for for 8 years.

My Kitchen Aid Dishwasher Model KUDS3o1XSS4 Bought for $753.14 is three years old. It was working fine until the wheel to the top rack broke in October. I called the warranty department as I have a warranty bought for $127.37 just to discover that the warranty would not cover this kind of part even though I cant use the machine without it.I ordered the part through Marcon company for about $46 including shipping. I was told the part is in backorder (it is being manufactured). They had no idea when it will be there and I am in line because many customers have ordered that part. It took me hours on the phone with many customer service people - some were careless and some were sympathetic. Finally I got the part after more than a month after talking and begging the supervisor to help. Three weeks after the the other wheel broke today. I placed the order for another $44 dollars.This machine is a piece of junk. I am totally disappointed with Kitchen Aid. I had one before and lasted me nine years without real problems. Based on that experience I bought Kitchen aid again. But not any more. The parts are made of cheap plastic that will break all the time. Not sturdy enough to hold cups and glasses, the service is bad, the warranty does not cover any of the interior parts not the racks or the wheels or knobs or grates or shelves. They call them non functional parts, though without the wheel you cant use the top rack as it will fall.I tried to call the manufacturer to complain but I was waiting on the phone forever and no one answered the phone. I cannot afford losing time on top of losing money.

Wow, wish I had found this website the day before yesterday! Just cleaned my oven for the first time since it was installed in June 2010 - dont judge. Same story as everyone else - self clean worked really well but when I turned it on today to do Christmas baking - nothing! If I had read these a few days earlier, I would have kept my dirty oven. Now I have to find someone to fix it in the week leading up to Christmas. Too bad. I actually really liked using this oven. Shame on salesmen selling us these products they know have issues.

On 8/12, I came home and loaded dishwasher (purchased 2/12), attempted to run. My wife said she didnt think it was operating correctly, so she tried it again. After a short time, she noticed it was off. I then went to check it out myself. I turned it on and at that time, I thought I heard water. I quickly turned it off and opened the dishwasher. It was dry. I closed the door and started to remove the trim panel and water started coming out. I then went downstairs (finished basement) and my ceiling was flooded and falling apart, carpet soaked and furniture wet. I was upset at first but thought, well, its just the basement, it wont affect us too much while repairs are being done. I called the insurance company and they sent out Water Mitigation Crew right away. They started to clean up in the basement and drying the floor joist. They then tested the kitchen floor and found that the water had seeped under the backer-board and they had to tear up half of our (less than 6 months old) kitchen floor/tile to dry it out properly. It had also worked its way into the living room area and cupped up some of my hardwood floor. So upon calling KitchenAid, they said they would send a certified tech out. He came out to see what went wrong and found the pump had came off at one of the factory clamp (crimp style). The tech called tech support, they said put a hose clamp on it. The tech did not feel comfortable with doing that, to be honest with you, neither does my wife and I since there are multiple crimp style clamps on the unit. The tech did not do the repair and recommended replacement. KitchenAid said they need a second opinion and that either way, they would not replace the unit and they need to install a hose clamp on it. Keep in mind, this appointment is now over 2 weeks away and my insurance company is not authorizing any repairs to my home until the defective dishwasher is replaced or repaired. Im just outside of Atlanta city limits and the best they can do is 2 weeks for service? I didnt mention the day this happened was the first day we brought home our newborn (really doesnt matter) but it adds to the stress level, and half of our kitchen is torn apart. Im not even going to get into how poor the customer service was over the phone with KitchenAid other than the fact nobody in that company can make a decision and you speak to someone different every time and they pass you around and you have to re-explain the situation. We are not sure what to do. We may remove the dishwasher and buy a different one (not comfortable with existing) so we can move forward with getting our home fixed. With what we paid for the deductible and what our insurance has authorized for the basement and new kitchen floor, we are at almost $11,000. The Water Mitigation Company is coming back out to check out the hardwood floors again and may have to replace that. We were not expecting an unscheduled remodel of our kitchen and possibly our living room floor. One of my biggest problems Im having is, when I ask customer support if a repair is done, what kind of peace of mind do we get knowing this wont happen again via house damaged/flooded, the answer I keep getting is, as long as its within 30 days, we will come out for no charge and fix the dishwasher. It seems to me they couldnt care less our home is damaged. I would imagine now that I have a water damage claim with insurance, I will have to disclose this when we try to sell the home some day. My insurance could go up. We are so upset/angry/dissatisfied. Words cannot describe. I have asked more than once to speak to someone above a supervisor in the company and I was told that person doesnt talk to customers. I want my house fixed back to the way it was and I really dont feel I should be responsible for the deductible and I dont think its fair to my insurance company either. Im very frustrated and dont know what to do.

We have a 6-year-old Kitchen Aid (subsidiary of Whirlpool) built-in refrigerator. It is now longer able to maintain the appropriate temperatures, and the problem has been diagnosed by the Kitchen Aid authorized repair service as a defective control board. Unfortunately, Kitchen Aid (and Whirlpool) made or obtained these control boards from a factory in Japan that was destroyed by the Tsunami (this was over two years ago). Rather than sourcing this part from somewhere else, Kitchen Aid has decided to tell its customers that they are on their own. The only possibility seems to be to remove the control board and ship it to a company (Core Centric) in Illinois to have it refurbished. If the part gets lost, or damaged, or is unable to be refurbished, you are just out of luck. I assume this is the same situation for other parts in Kitchen Aid and Whirlpool appliances, as I assume the factory in Japan made more than just one part.This is outrageous conduct on the part of Kitchen Aid - I thought there was a Federal requirement that parts be available for items manufactured and sold for at least 7 years. The tsunami was unfortunate, but surely two years is long enough for Kitchen Aid to have found a way to obtain repair parts for its appliances. This sounds like a great opportunity for a class action lawsuit against Kitchen Aid and Whirlpool. There must be lots of customers that have been harmed by their action, or inaction.In our case, we will end up spending hundreds of dollars sending the control board out to be refurbished, and probably going for an extended period without a refrigerator (cant work with no control board). If the control board cant be repaired (for whatever reason), we will have to purchase a replacement built-in refrigerator, and have our kitchen cabinets redone so the new refrigerator will fit - estimated cost of that would be $10,000 or more.

Since Whirlpool stock is way up in price, might be a good time to sell...or short the stock...After owning Maytag for 4 years and having a manufacturers defect they made me an offer I could not refuse and I bought a new top-of-the-line KitchenAid dishwasher on 6/2013. I am real happy with the performance. Its quiet... cleans great so far. The bad news is that a thousand dollar dishwasher should not have such a poorly designed upper basket. The wheels just broke and several expensive pieces of glassware fell out and broke. Ask me if I am angry...LOL. After reading the many complaints on the design and quality of the parts used and that most have experienced the same problem I urge everyone to call Whirlpool corp. at Corporate Office Headquarters HQ: Address: 2000 N. M-63, Benton Harbor, Michigan 49022-2692 USA, Corporate Phone Number: 1-269-923-5000, and ask for the Office of the President and complain. The cost of repair with service is over a 150.00 but if youre handy you can fix it better than new for under $2.00.

KitchenAid Model #KUDS30IVBT, 4 cycles, 6 options Architect SeriesII. I researched to find a dishwasher with a few upscale options at a reasonable price ($700). I also wanted the silverware rack separate & not built in to the dishwasher itself. This gives me heavy duty, normal, light/China & rinse only options. I also have a Pro scrub for those dirty pots & pans, a Sani-rinse, a high temp scrub, heat dry, and a 4 hr delay.

We bought our home in May 2011 with a one-year old KitchenAid oven. Last week, I used the self cleaning cycle for the first time. The oven door locked and the digital display was dead.So, I called KitchenAids troubleshooting number--no help and no acknowledgement that this is a known issue! I had to wait five business days, pay $55 and stay home for four hours today waiting for the repair guy via our insurance to come. He replaced the dead thermostat and told me its a known issue and not to use the self cleaning.Now, after reading this list, I see that more problems may still follow! The interior bottom of the stove is now completely damaged from previous owners. It was covered with an oven tray so we did not see it but I now suspect that this was also due to a fault in the stove/heating. We have two KitchenAid ovens!

KitchenAid 5 French door Fridge - Dont buy any KitchenAid appliance, everyone is way better off buying a Kenmore, GE, Whirlpool at least you know the product will last and do the job. My fridge does not dispense water after changing the filter, I followed all the instructions including running the water, NOTHING!!! On top of this my freezer door keeps getting stuck with frost, no kids in my house either. I have tried to clean it, keeps happening over and over! I am so done with this stupid fridge, no water, frost and all it is, is Eye Candy for the kitchen but does not function or work. I Might as well go get my 20 yr fridge from the garage and bring it in the house!

LOUDEST FAN EVER. I agree with all the complaints on this site about kitchenaid oven fans. Ridiculous how loud that fan is. I now regret my purchase. I am currently upstairs in an office and I can hear the oven clear as day downstairs, in the kitchen, on the OTHERSIDE of a 4000sq/ft home. JUNK.

Purchased new counter top gas stove with vent that comes up behind it. Was installed in December 2014 and vent hasnt worked ever. Local contract repair company has been out 7 times and on the phone with KitchenAid techs and replaced parts and still not working. Last time KitchenAid sent parts but missing a screw on back order and wont be here for another week to 10 days and may still not work. We were told today that if it doesnt work this next time they will send out another contractor to verify that it doesnt work and then may replace unit. We will never buy another one of their products and suggest no one else does. Worst customer service ever! We own 3 homes and will never buy another KitchenAid product. I hope others read this.

I, too, have a gas range that when I put on clean for the first time, everything went out.

KitchenAid model KUDE70FXSS Dishwasher - Bought this unit in 2011. Out of the box, the control panel never worked right. I would frequently have to reset by unplugging and re-plugging the machine to get it to work. 3 years in, the control panel died and was replaced by the appliance store under an extended warranty. The top rack wheels have broken off twice and been replaced. Bottom rack wheels have broken off once and been replaced. Top rack after 6 years is peeling and rusted. Dishes will not clean completely unless you wash them first (kind of defeats the purpose of having a dishwasher) and the prowash cycle takes forever to run. All this time my wife has said, “We paid a lot for it and we will make it work.” FINALLY last week, a rubber spatula fell on the heating element and burned badly... stunk up the whole house. After days of fighting trying to get the burnt smell out unsuccessfully, I got my wife to agree to get rid of it and buy a new dishwasher.... It is NOT a KitchenAid. All that is left now is to get rid of the stove and refrigerator (yeah the stove/oven dont work much better).

Kitchenaid 29 cubic ft. refrigerator is a complete lemon. Repair company has rebuilt whole fridge twice, from computer system, evaporator, dehumidifier, gaskets, drawer rollers, ice/water LED pad, and not to mention the pitting (rust) on the outside stainless steel. Best part, its not even 5 years old.

The last reviewer commented Shame on the salesperson for selling a product with known problems. However, lets put the blame squarely where it belongs - KitchenAid! When my oven failed 2 days ago after using the self clean, I thought I would contact them to see if they really do have as poor of customer service as Ive read about. Yes, indeed they do have about the worst customer service I have ever experienced. They completely fail to acknowledge the very frequent problem that their ovens fail after using the self-clean. Its all over the internet with so many documented cases, yet KitchenAid calls it an occasional failure of man made components. A clear design flaw which they refuse to acknowledge. Do not buy a Kitchen-Aid appliance!

It has easy setting, I particularly like the soak and scrub for heavy load. I also like that rinsing is not often needed. If you can rinse it off, you can just put it in the dishwasher. And it is quiet.

I purchase a KitchenAid refrigerator (20.0 cu ft counter-depth) from Sears 12/20/14 ($1979.99). I purchased a 5-year warranty package from KitchenAid too. Six months later I found a big puddle of water on the kitchen floor coming from the freezer compartment. I called KitchenAid and when the woman asked me what was going on in the freezer (I told her frost was forming in the ice compartment); she told me that it was warranted under the first year and gave me a number of a company (Calif. Appliance Tech) to call.They came out on July 8, 2015 and told me the problem was the gasket on the left side hadnt been properly sealed and was letting air in. They left and a few days later someone from CAT called to tell me the part was ordered and it should arrive in 6 weeks. It never arrived. When I spoke to John on 9/18, he insinuated that I can still use the freezer which is not so. He told the part (freezer) has to be manufactured and I have to be patient as there is a long back order! In the meantime, CAT closed the case and it had to be re-opened when I called back on October 16th.What does this say about the crappy product? The freezer is completely frozen shut so I cannot open the door and have to make numerous trips to the market as I cant use the freezer. I went back to Sears in Santa Monica and told their customers in the appliance area not to purchase any product with KitchenAid in the name. I was very vocal to the shoppers about the horrible experience with them (Whirlpool owns them). I then spoke to John at Sears who took me to their computer and looked up the part KitchenAid told me had to be manufactured and the part is readily available.I am so angry with KitchenAid. They are liars! John at Sears told me the part with gasket could be purchased thru them but it will terminate my warranty and would cost me up to $1,000 to replace. I paid an additional $266 for the 5-year warranty. I am ready to throw in the bucket, call Goodwill to haul it away and purchase a product that doesnt have KitchenAid or Whirlpool in its name. John told me that had I purchased the Sears warranty this wouldnt have happened. How can KitchenAid get away with not providing the warranty they tell us we have? My last call was to Josh on 10/16/15 and was again told the part would arrive in 6-8 weeks.

We purchased a brand new refrigerator in May. By June, it was not keeping things as cold as it should and the frozen foods started melting. We contacted KitchenAid, which sent out a person from A&E Appliance who stated that it was not fixable and reported this to KitchenAid. We were then told that we had to have someone come for a second opinion, which we have never heard of with a brand new appliance. The second opinion said that it needs a compressor. We were then told that this persons assessment is still not enough and that a supervisor now needs to look at the fridge. By this time, we have lost hundreds of dollars in frozen foods and are unable to purchase food for the week, causing us to go to the store each day to buy what normally could be kept frozen. Months later, we still have no working brand new fridge! We were told a part has to be ordered which takes another few weeks. When it arrived, my husband called and they arranged a time for the part to be installed. The person never showed even though my husband and I made sure that one of us was here all day. The appointment gets rescheduled and the person did not show again. When he was contacted, he stated that he was from the business that made the first assessment and refused to put the part in. We want a brand new fridge, which we paid for, in our house within the next week.

I have a 2-year old KitchenAid double wall oven. Today, I used the self-cleaning feature for the first time. After about 30 minutes into the cycle, the interior glass shattered! The glass blew through the bottom of the oven and into my kitchen. Fortunately, nobody was standing close enough to get hurt. I turned off the oven and circuit breaker to allow it to cool. I will be contacting the shop who sold this to me and also KitchenAid tomorrow.

We have a KitchenAid Double Wall Oven purchased at Sears in 2001. Just now, fully out of the ten year warranty. Its model no. YKEBSDB3 and serial no. YK210XXXX.This unit has been nothing but trouble since we got it and we are at the point of replacing it. In Canada, this unit sells for over $3500.00. I never even thought to check consumer reports before we bought because I knew (ha!) that KitchenAid appliances were the top of the line, had an excellent reputation, and felt so lucky that I could financially buy such an excellent set of ovens for the first time in my life. Boy was I ever wrong.I wont go through the litany of issues we have had but they are similar to the rest of the complaints and issues stated previously. We had a Warranty with Sears which has now run out. I have to say the serviceman who does the warranty work for Sears was wonderful and I have no issues with him but, he also disclosed problems with several similar ovens.One easy fix: we have had issues with the door hinges/springs deteriorating and the doors not fully closing, hence the oven not warming. A quick fix is to buy two approximately 1 diameter rare earth magnets and place them on the sides of the door about 3 down from the top so as not to affect the electronic panel. They will keep your door tightly closed.I too, would join in any class action suit against KitchenAid/Whirlpool and will continue to badmouth the company at every opportunity until they had the decency to admit publicly that there are problems with these ovens and offer to repair them free of charge. Thanks for the platform to speak up.