Our KitchenAid Refrigerator was delivered in April 2012 along with 3 other KitchenAid appliances as part of a renovation. In August 2015 the fridge stopped cooling both the fridge and freezer to the proper temperatures. We are now 1 year later having had 7 visits by the authorized repair company and 3 calls to the KitchenAid expert tech line. It still doesnt work and they refuse to declare it non-repairable. Worst appliance experience of my life.

I am 68 and have never had such poor service from a company. Bought a Fridge, loved it. After six weeks ice was not working. Waited two weeks to get someone to come fix. Why replacing ice maker, touched a bare wire and shorted out the whole refrigerator. Called service for replacement. Was told this fridge was back order. After talking to two people they finally agreed to upgrade to one they had in stock. Waited week and half to get new one. Delivered it but it had a large dent in freezer drawer. They refused to leave it while I wait on new one. Waited another week and half for another one. The morning of delivery they called and said we would have to reschedule because he couldnt get a eighteen wheeler to my house. I live on a state highway with plenty of room to pull over, I have a paved driveway and a side street beside me. Trucks can and do stop. After I became very angry they finally deliver new one the next AM. Six weeks without a fridge in South Tex in the middle of summer.

This fridge was over $3,000. It took 4 different repair calls to line up drawers. For a few months it has been shutting itself off for several hours 2 or 3 times a week. 2 days ago it shut off and wont come back on. Light above water works. Lights inside dont. I bought 4 KitchenAid appliances at the same time 4 years ago. They do not care once the sale is made.

Side by side fridge is purchased in January 2020, in April 2020 (during corona pandemic) it started having problem, didnt make cool enough, stuff got rotten, couldnt go to grocery stores. Called for service, they give you two weeks appointments, after four times, coming to my house, it is not fixed yet. Every time they just replace something and it works for a few days, again the same. When you call them, they are not listening to your situation and they dont care. It is a hot summer, we cant go to grocery stores every day with this pandemic and they dont care. Worst customer service ever.

KitchenAid? More like KitchenFRAYED. Yesterday morning as we performed our regular cleaning on our KitchenAid fridge, a food takeout bag inside (not plastic) began to smoke. After several minutes of searching the house, looking for the fire, we checked inside the smoke infused fridge, noticing a charred bag as a result of the clearly DANGEROUS light bulb inside. What was a charred bag of smoke and ashes QUICKLY BURST INTO FLAMES!!! We had to call KitchenAid the following day (today) as they clearly do NOT take safety as a priority and have their phone lines open on Sundays and were immediately told it was our fault, not theirs, and completely BLAMED FOR the high-risk situation their fridge caused. Had we left the house or left the bag to smolder unknowingly, our whole HOUSE could have caught fire!!!There is pets and CHILDREN in this household but we were just informed it was our fault for leaving our barbeque takeout bag in the fridge it was required to be in. Horrible customer service, RUDE, unwilling to take responsibility and even wanted us to PAY to have it looked at after we couldve suffered the loss of our house, pets and family members inside. TRULY unbelievable and disgusted by KitchenAid. This fridge has had its issues from DAY ONE. We had to get a replacement immediately as it began to rust on its exterior within its first week in our house.Soon, bins began to crumble, plastic shards filling the interior as we suffered to obtain replacements. Of course, they were highly reluctant to send replacements and sent the bare minimum. HAZARDOUS, RUDE and IRRESPONSIBLE most definitely sum up the company as a whole. Do not recommend, especially if you wish to live your maximum lifespan and preserve your family, pets and friends.

I purchased my KitchenAid French door refrigerator in August of 2012. I am now waiting for service on the ice maker for the third time. That figures out to once every 10 months, although the last time was just in October 2014 and it is not working again. When I buy top of the line appliances and pay top of the line price, I expect it to work without repairs for a lot longer than that. What is going on with them? The serial # is VS20857521

Unfortunately we have several KitchenAid appliances that came with our new house. They are all crap. In our previous house, we had a Samsung refrigerator (which cost a lot less than the KitchenAid) that was well made and worked perfectly. Even though we have a luxury KitchenAid model, the drawers dont fit, the ice maker freezes up regularly and the whole unit just feels cheap. Even our builder does not use KitchenAid anymore. In addition, because they are so poorly made, the company cannot afford to (or chooses not to) fix real issues when they occur. Avoid KitchenAid at all costs.

KitchenAid 5 French door Fridge - Dont buy any KitchenAid appliance, everyone is way better off buying a Kenmore, GE, Whirlpool at least you know the product will last and do the job. My fridge does not dispense water after changing the filter, I followed all the instructions including running the water, NOTHING!!! On top of this my freezer door keeps getting stuck with frost, no kids in my house either. I have tried to clean it, keeps happening over and over! I am so done with this stupid fridge, no water, frost and all it is, is Eye Candy for the kitchen but does not function or work. I Might as well go get my 20 yr fridge from the garage and bring it in the house!

Very expensive high end refrigerator bought. 3 years old and I just paid over $800 to get the ice maker to work again. Suppose to be high end but stay away.

Bought a brand new refrigerator. Thought I was buying top of the line but found out I paid top dollar for a loud broken unit that even KitchenAid wont fix. Nothing but problems with the unit since I plugged it in. Between compressor, water adapter, and broken reservoir I havent been able to use a fully functioning unit for 2 years. The support offered from KitchenAid is next-to-nothing. They simply do not care that their unit does not function.

Purchased this refrigerator new for over $3000 and had to call the repairman within 6 months. It has quit cooling 4 times in the 2 years that I have owned it and each time the repair company tells me it is fixed. It has never been fixed and I have had to throw away spoiled food each time. I will never purchase a Kitchenaid product again. I would give 0 stars if I could.

Have a side by side since 2012 and have lost refrigerant multiple times. They cannot seem to fix the problem and insist their service techs come out. Service tech was useless and the problem that was fixed is broken yet again. They are now telling me I will be responsible for the diagnostic visit and depending on what is wrong, may have to pay to get it fixed. I have had technicians out more times than I can count. Also the drawers broke the first year I had it and I tried to fix them. After a while, I bought new ones, which broke again after 2 months. I am done with this company not only because the appliance is junk, but they wont stand behind their product.

My husband and I purchased a custom home in November of 2010. We wanted high end appliances in our new kitchen and have about $25K in KitchenAid products in our kitchen. The largest expense was our built-in refrigerator (model number KSSC42KVS). We paid $8,000.00 for this supposed high end refrigerator. 2 and a half years later, it sits completely dead in my kitchen. The past 3 months have been a nightmare. First, the ice maker assembly had to be replaced at a cost of about $400.00. The cheap plastic arm that closes the ice chute stopped working and allowed warm air to move into the freezer, then the compressor kicked in overtime trying to cool the compartment. 3 days after the ice maker was replaced, the refrigerator side stopped holding its temperature. The compressor would kick on, the freezer would drop to -10 and the fridge temp would go up to 56-60 degrees. The repairman was out again. This time he replaced the damper door assembly which allows the air to move from the freezer side into the the fridge side. Cost me $700.00. Again, everything was OK for about the 3 days and then the same problem happened again. The repairman was out again and this time replaced the thermistors. Again 3-4 days works properly, then compressor kicks on, freezer down to -10 and fridge up to 56. All this time my technician is conferring with Whirlpool technical support and following their recommendations. Now Whirlpool says the main circuit board is bad. It cannot be repaired because all of the inventory was wiped out by the tsunami in 2010. I will have to wait 2-3 weeks while my board is shipped out to a 3rd party vendor to be rebuilt. Now I am out another $600 as we had to buy a cheap fridge to put in our garage because my $8,000.00 is unusable. The board comes in, the repairman puts it in and within an hour after him leaving, the whole fridge just shuts off. The rebuilt board is bad. The repairman is back with a new board.. The fridge works fine for 3 days and then on June 27th, the same problem is back. I let it run for a couple of days and by the 29th, now the freezer isnt holding temp either. Both fridge and freezer are at 60 degrees. I called the repairman again and he tells me that Whirlpool is saying that they are out of ideas. My 2-year-old, $8,000.00 refrigerator has some electrical problem and it cannot be repaired. I will have to buy a new one. ARE YOU KIDDING ME? If I would have known what terrible quality KitchenAid is, I would have spent another $1,000.00 back in 2010 and bought a Sub Zero. Please do not be fooled into thinking that KitchenAid is high end and high quality!

When cleaning up a small spill in my KitchenAid side by side I removed the glass shelf over the vegetable crisper and placed in my sink. Picking up a paper towel I wet it with tap water and started to wipe off the spill when the glass exploded in little small shards that shot across my kitchen. My dogs were sitting beneath the sink and got glass in their coat, my shirt had glass on it. I was stunned. It took an hour and a half to completely clean up all of the glass. Very very dangerous. I did not use any warm water.

KitchenAid Fridge...proud made in America. 3 Failures on ice and water with flooding all over the house in the first 10 months and food thrown out. A whole day of labour to clean up. Thanks to these corrupt manufacturers. What do you test? Sell lemons to your customers. What trust can anyone have with your proud lemons. MADE IN AMERICA...maybe made in China might be a better return for my investment. Another Failure with $1000 dollars of food to be thrown out... This is what I get for $4000 fridge.You are nothing a bunch of monkeys who build these products and cheat your customers on the quality of the product. Come to my house and I will show you KITCHEN AID MANUFACTURERS...damn cowards! All of them should be thrown in prison for selling lemons. Tell these cowards who run KITCHEN AID...it is nothing but a KITCHEN SINK full of wasted money. It is time the government crackdown on crooks like these and they look to be protected. What a bunch of thieves. How many times should a product fail. They should be held accountable and pay for any failure that takes place by their incompetency. I DO NOT Recommend this product at all...

Spent $3200+ on a KitchenAid Refrigerator model KRMF606ESS00 about a year ago. Weve had nothing but problems since we got it. The ice/water dispenser would stick open and wed end up with water and ice on the floor. The tech that came out to fix it said that theres a known delay between the ice/water paddle dispenser and the computer that tells the refrigerator to dispense the water. He did replace the unit because it was sticking as well as the delay. This helped. Would have been nice to know this before ordering the refrigerator. Shortly after that was fixed we noticed that our food was spoiling prematurely and the refrigerator seemed warm. I bought a thermometer and found out that the inside of the refrigerator was around 46-48 degrees when it was set to 33. This time the tech that came out said that the paddles werent opening to allow cold air into the refrigerator. Fine. Ordered a part that came in in a few days and installed it. The tech cleaned out pounds of ice that had built up in the back of the unit between the fridge and the freezer when he installed this part. Because of this, all seemed well for a week or 2 until the thermometer started climbing up again. However, this did not fix the problem. This time the tech that came out said it was a gas solenoid that needed to be ordered - something about the coolant not distributing properly between the freezer and fridge. He said it would be a few days to order the part. Five days later I call the repair people again and they said they had to order the part from the manufacturer and it would still be another week or 2. Um HELLO we have spoiled food here and it is the week before Christmas. Nothing we can do maam. We can overnight the part for $100. Call the manufacturer to see if they can do anything. Called the manufacturer WHIRLPOOL who proceeded tell me that theres nothing they could do - they got the order for the part - it IS IN STOCK but they havent shipped it yet. Well, can you overnight it? That is not our policy maam. What? Why not? Can I talk to your supervisor? No maam, that is not our policy. I can email my supervisor and they will get back to you in 24-48 hours. Are you kidding me?? You dont have a supervisor? That is not our policy maam. If he called me maam one more time I would have jumped through the phone. So basically, screw you, customer. Were not helping you and dont care if your food is spoiling. Oh, but were happy to take your $100+ per year to extend your warranty on this piece of crap. DONT BUY KITCHENAID IF YOU WANT GOOD CUSTOMER SERVICE. THEY ARE THE WORST.

I purchased the KFIS29BBMS French Door Bottom Freezer refrigerator in 12/13. On November 1, 2014 the refrigerator quit cooling and the freezer quit. Of course, we lost food. The dealership brought us a loaner refrigerator because it took several weeks for the part to be delivered. It was repaired on Dec. 12, 2014. On Christmas Day 2014 while we were gone, it quit working again. Again we lost food. It was picked up to be repaired by the dealership on 12/26/14. The old loaner fridge was brought back and I havent seen my refrigerator since. I have called Whirlpool corporation and have been given the standard warranty speech that they will repair it. I have asked for a new refrigerator to replace mine since it was less than 1 year old and obviously defective. Supervisor Chris was not helpful and said I shouldnt have bought the refrigerator if I didnt like the warranty. So count me in if a class action suit is started. I suggest we now go to social media and tell the stories.

Built In Side by Side Purchased 1999. In 2000 the ice dispenser started leaking water and the panel in the door discolored. Thank goodness it was fixed at no charge after threatening to sue. Forward to 2016 refrigerator quit working and it took numerous visits to replace a fan, in the freezer, charge with Freon, replace the compressor, forward to 2017 and the refrigerator needed a valve replaced but the valve was discontinued (door from freezer left slightly opened). July 2018 same fan in freezer went out and had to be replaced. One year warranty on fan. I have a side by side Whirlpool from the late 80s and it runs like a top no problems!!!

We purchased the KA model KFIS29BBMS02 in December 2013. We noticed it was rather noisy but we were told that refrigerators make some noise. We have already had technicians out 4 times. They have replaced the evaporator fan motor on July 25 for a flapping noise. That noise is still present. We have a high pitched whirring noise that happens a few times each day. We have found out the mostly constant humming noise is the compressor, as it is always running. We have been told at todays appointment that the compressor needs to be replaced since it is apparently leaking Freon and will hopefully keep working until the repairman can get the part - which is on back order because so many have needed to be replaced!!!! We have also had to replace the touch pad control panel as it popped out of the front of the fridge! After 9 months, we are still unsatisfied with the refrigerator and the KitchenAid brand. So disappointed.

1 yr 4 months 3k refrigerator is leaking freon in a sealed system. No warranty past one year; 1500 to repair. Got to buy a new one. Dang sure wont be KitchenAid. No help from KitchenAid at all.

Purchased two KitchenAid (owned by Whirlpool) under-counter refrigerator/freezer drawer units for a remodel. Both had issues from day one. I called Whirlpool, and they scheduled their choice of tech to come look at the units. After the third tech visit the unit started leaking. After the 5th service call (they came out 7 times before it was fixed) for the leak I had to go out of town and while I was gone my buildings maintenance team entered my condo and found that the unit had been leaking again and ruined the wood flooring. I filed claim with Whirlpool. They promptly denied any wrong doing and blamed Panasonic for a faulty part. Because I did not keep the faulty part, how was I to know to keep the faulty part?? Panasonic is denying the claim saying, How can we prove it was their part that caused the damage! How about all the notes from the multiple tech visits to try and fix the POS I bought!? Also, how is it that Whirpool can push blame to Panasonic and not have to take ownership of the problem??? Its been over a year that I filed with them. Whirlpool wont answer or return any calls. Total BS. I will not buy any of their products again and I will let everyone I know about this issue!

The freezer drawer was bent and leaking air during manufacture. Ice built-up inches thick, then moisture leaked onto the oak floor. Warranty service takes hours to reach and starts with them saying you must have done something wrong. You have to contract with a local repair shop and pay them in advance, but order parts through Whirlpool. It has dragged on call-after-call for months and is still not fixed.

Bought a Double Over, Dishwasher, and 42 Built In Refrigerator, all KitchenAid to match replacing 10+ year old GE Monogram appliances. Thought I did the research required to make the best educated purchase on the market, decided on these as our local dealer had the best deal on all three. After a week, the refrigerator began to frost over in the upper area of the freezer section, all other areas seemed to work as described with no issues. We contacted KitchenAid Warranty for help. They sent out a warranty repair service company and after three attempts with help from their KitchenAid Tech Support Center, they could not repair the problem!Our problems continues and during the final repair call the technician, stated that the Tech support people dont have a clue and that theyve never seen this problem before. We were told by KitchenAid Warranty Call Center that the warranty does not include replacement but is only good for repair service. We want the unit replaced, we didnt buy cheap. We bought what we thought was the best on the marker at the time based on what research we were able to do. The refrigerator cost $9K, overall we spent $12K for all three appliances and now realize this was a huge mistake. The local dealer, Pacific Sales has told us we would be getting a replacement unit soon, nothing yet but we have faith as they seemed to know how to handle bad products sold. We also asked to talk to a KitchenAid representative wanting to express our concerns to a human being. We were told by the Warranty KitchenAid call center that no one was available, that they were the only people we could talk to! This is the most frustrating event weve purchased as 10+ years ago we bought similar appliances from GE for a house we built in CO. We had no issues with what we purchased than compared to this experience. We now have a nightmare going on! If we did this current purchase all over again, we would have never bought KitchenAid, probably stick with GE or Sub Zero or for the money LG or Samsung! Why buy KitchenAid, they have no warranty with their built in products.

Kitchen Aid Fridge model KF1S29BBMS00 (French Door w/ lower drawer freezer) - We bought our fridge in late June of 2013. Its now Early September and weve been without a properly functioning appliance for more than 2 weeks. Looking through the reviews, the prospect is daunting of waiting months to get this resolved.Same issue as many. After a call to Kitchen Aid, a technician came to evaluate the issue and determined that it was an evaporator fan malfunction. It took 5 days to get the new part. A new technician/refrigeration expert came to install the new (and faulty) fan (The freezer door, which was functioning fine up to this point, was somehow damaged by him so that now it makes a noise when I open it). He said to give the fan 24 hours to cool the machine. A day later it was no better than it was before, with the temperature hovering around 60 degrees. A new technician was sent out the next day. He determined, after taking the refrigerator apart that the new evaporator fan was faulty. He defrosted the evaporator with a heat gun and talked to Rick at the KitchenAid tech line (On an aside, the drawer display doesnt work at all, a whole different issue). Now were waiting a week to get a new fan and no guarantee that this fan will work. We are very frustrated.

Purchased VERY EXPENSIVE (built in) side by side refrigerator in 2011. Started having ice maker issues within the year. At this point /050316 repairmen have come at least six (6) times- even replaced icemaker. Repairman said these door models have ALWAYS had problems & should be taken off market. Really makes me angry that I wasnt told about this since my built in is SO MUCH MORE than regular cost of refrigerator! Im about to call for repair AGAIN today! I should have been given a different refrigerator from the beginning and also been paid for new cabinet fronts for different style refrigerator! I try to warn everybody I know about this to prevent someone else being taken as I was! Would NEVER buy another KitchenAid!

We have owned our KitchenAid refrigerator for 16 years and never had any issues. It has been very dependable and worth its value. The inside offers plenty of adjustable space, and well lit. The temperature settings have remained the same for both the freezer and refrigerator, as performed well in cooling.

Update - In my November 5 complaint, I reported ice freezing on the floor of my KitchenAid freezer followed by water on the floor in front of the freezer after the freezer floor depression filled up. In another customer review with the same problem, the culprit turned out to be a duck-billed grommet and it was the same solution to my problem. What mystified me about my problem was that I could find no drain in the bottom of my unit that would have the duck-billed grommet attached to it that was prone to freeze up and stop the draining. It turns out the culprit is not in the bottom of the freezer, but several inches up and behind the back panel of the freezer. Our responding technician was very well versed regarding our problem and had the fridge fixed in about a half hour. This was no job for a reasonably competent homeowner to take on as it required a lot of dismantling, ice-chipping and hot water to fix before a new, improved grommet could be installed, which by itself took about 30 seconds to install from around behind the refrigerator. It seems that maybe more than a few of my model refrigerators were shipped with a defective grommet that has since been upgraded, so maybe complaints such as mine will become a thing of the past. At any rate, our fridge seems to be humming along just fine now. Thank you, KitchenAid telephone person, for setting up a service call that seems to have solved our problem.

Purchased from Lowe’s 9/21/18 and bought 5 year extended warranty through Lowe’s. Kitchen Aid did not supply refrigerator to Lowe’s until 11/15/18 (they said they weren’t ready to manufacture that model until then). I noticed first of August 2019 (8 months after delivery) that the long deli drawer (under the crispers) was not shutting completely on the left side. It stuck out like something stuck behind it. Upon checking, I found a block of ice (maybe 15” long by 5” high) behind the left half of that drawer. It was still under Manufacture warranty and they sent repairman from local appliance repair in 8/6/18.They returned 8/23/19 to repair. I had to empty the refrigerator and freezer 24 hours before and turn it off to allow the ice to melt I was informed. I did this. A pain is in the neck of course to relocate everything. The repair was made. 6 months later, I notice the same issue with left end of drawer not shutting. Sure enough, the same block of ice had returned. Called Lowe’s and they had no record of first incidence because that was MANUFACTURE WARRANTY incidence. Was rudely told this would be the FIRST incidence of such issue now that under Lowe’s extended warranty.I am set for yet another Appliance repair store to be here 2/13/20. So I’m sure they will also tell me to empty it before they return for repair! And my fear is this will be a temporary fix just like last time. I’ll be reporting it again in another 6-9 months and eventually my warranty will expire and I’ll be out the money because I have a LEMON!!! I think Kitchen Aid should replace it. I also would like to know if this issue has occurred often with this model. Maybe I don’t have a lemon, but the whole model manufactured at that time (between Sept 2018-November 2018) are faulty???

Bought this built in fridge 2020. The doors slam so hard it will catch a finger or push you in the back as you load groceries. Also it gurgles so loud it annoying when you have any company. After several calls to KitchenAid they sent our service to replace springs, better but not great. They say no remedy for the gurgling. Unbelievable....This is a $9,000 fridge. Do not buy this, it’s junk.

Kitchenaid 29 cubic ft. refrigerator is a complete lemon. Repair company has rebuilt whole fridge twice, from computer system, evaporator, dehumidifier, gaskets, drawer rollers, ice/water LED pad, and not to mention the pitting (rust) on the outside stainless steel. Best part, its not even 5 years old.

The Kitchenaid French Door refrigerator (KFIS25XVMS8) has an ice dispenser that is poorly designed. When you remove your glass from the dispenser, the dispenser continues to eject ice, all over the hardwood floor. This has occurred since the refrigerator was purchased six months ago. The repairman sent by Kitchenaid said that this was normal operation and could not be fixed. Kitchenaids customer service said the same thing. This is a terrible design and makes the ice dispenser unusable. The refrigerator is otherwise OK.

18-month-old refrigerator. Size is huge. Too deep, things get lost in it. A refrigerator should only be about 25 inches deep the depth of a kitchen coauthor. The inside is poorly organized. The door and bins are the only good organization component. Unused space as too many high places. Ice maker the other day pumped water into the freezer area and leaked out onto the floor. Only one temperature control for both freezer and refrigerator. Recently now it is freezing the milk and other items. Yet freezer is not as cold as it should be. Would not buy a KitchenAid again.

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

My refrigerator has lasted me 21 years and its still ticking. It is a side-by-side which makes it difficult to store large items such as sheet cakes, etc. Something I will consider strongly when I am ready to replace it. I like the newer models with the freezer on the bottom giving you more shelf space on the fridge section.

Purchased a Kitchen Aid side-by-side refrigerator as part of a new home purchase. Everything was fine for the first year but then the lights in the refrigerator and freezer began going out. I called Kitchen Aid and they scheduled a service repair. Two lights were replaced (at no cost to me) and about 3 months later, the same issue came up again; no lights. Again I called Kitchen Aid and they sent out the same service repair company and they again replaced two lights (at no cost to me). Now, 4 months have passed and the lights are out again in both the refrigerator and freezer.I called Kitchen Aid a third time and they said the refrigerator was out of warranty and I was on my own even though they didnt fix the problem when it was under warranty. I believe the LED light panel needs to be replaced costing several hundred dollars. Kitchen Aid quality is average at best and I would recommend not purchasing their product. My refrigerator retails for about $10,000, model KBSD608ESS, so I would expect much better quality.

KitchenAid refrigerator model #KSCS25INSS01 failed, quit and died - This refrigerator quit working after only 5.6 years. It was the main control board. The fact that I lost some food wasnt the real issue for me. It was the response I received: We are very sorry, the control board is no longer available. The vendor that manufactures the part is no longer available, with no new supplier to manufacture the part at this time. Since we are also consumers, we understand your frustration. My only option is to send the part out and have it repaired.No response to my question about warranty and no to a new refrigerator. My issue is if KitchenAid cannot get parts, then they shouldnt be in the appliance business. So much for the warranty, its not worth the paper its written on. I only wish I would have read all of these other complaints prior to buying their products. Did this happen after Whirlpool bought them out or has it always been this bad? I have never had a problem with refrigerator, even the old secondhand ones always work. Any suggestions how to proceed? It looks to me like my experience doesnt even rate as a horror story compared to what I have read on this site.

Obviously, I am extremely dissatisfied with this refrigerator to take time to write a review. I dont even know where to start to list the problems weve had. Repairs have been time-consuming and costly. One repair to replace almost all of the working innards was 4 hours of labor. At least Whirpool covered the parts ($1500) and labor ($700) but only covered the labor after I called customer service and complained. Other problems include the metal strips on drawers discoloring and peeling after only 2 years, plastic vegetable drawers breaking and needing replacing at $100 each (out of pocket). The protective kick panel is broken and wont re-attach so bottom wires sticking out. The fridge and freezer doors are permanently misaligned and dont line up at top and one door protrudes at bottom. Technician says cant be fixed. Husband has tried to fix using instructions in booklet with no luck. Ice maker stopped working. Fridge occasionally leaks large amount of water into kitchen. Technician cant seem to fix problem. It is absolutely the worst appliance I have ever owned. Im 63. Its a total of piece of junk.

We remodeled our kitchen in 2014 and purchased a KFIS29PBMS03. It immediately started frosting up in the freezer on the left side and ice and water would form below the ice maker and drip into main fridge. After three service visits the dealer replaced the unit. Again the same process happened again with multiple services and updates. Our dealer, Fergurson had another unit shipped out and installed that supposedly had been updated and fixed of these two issues. The third unit is actually worse with the frosting up and the drips and icing is about the same under the ice machine as the two others. Whats disturbing is the last service guy did order a new freezer door and gaskets but stated all these units do this and yours is not bad enough to fix as of now, but they do have another update to the top of fridge. I have ask just to refund my money and come get this jewel of design. The many days of scheduling services and deliveries and exchanges has become extremely time consuming and expensive.

The 3 year old refrigerator leaked water on the floor constantly. The ice maker worked sporadically and now the unit has stopped cooling. Called repairman who replaced a fan motor. Unit cooled for about a week then stopped cooling again. Called the repairman again who came and replaced the same part claiming the part was defective. Again, the unit stopped cooling after 3 days. Called Sears Appliance Repair who diagnosed the control board as having to be replaced. We ordered the control board which took a week to arrive. The Sears repairman then said he could not service the unit because Sears did not want to be responsible for future repairs that may be required. Apparently problems with this unit is well known. We are still without a working refrigerator. Going on 3 weeks now. I am giving up trying to fix it and purchasing a new unit.

We bought the KitchenAid refrigerator in 2013. It was on clearance at Lowes. Now I know why it was a great deal, because they have problems with them. As I read the reviews from other consumers, we have the same exact problem with the freezer. It leaks water and freezes on the tray after 1 year. We have to break up the ice and empty it out every two weeks. The ice maker quit making ice after three years and now I just shut off the ice maker. My husband bought me a KitchenAid mixer for Christmas 2015 and after a year of sitting on the counter I decided to use it. It literally Sucks. I have had my Sunbeam Mixer for over 15 years, Im still happy to use it. I will never buy KitchenAid, Whirlpool, Amana Product again.

I purchased this french door refrigerator with a water dispenser inside the refrigerator 6 months ago. The first problem was the gasket around the freezer was not sealing so there was ice buildup in the freezer. The next problem was the door hinge was not installed correctly so the refrigerator doors were not sealing. Now there is water dripping between the 2 doors. Whirlpool purchased KitchenAid & I have heard the KitchenAid quality has since decreased. I believe the product should work. 3 problems with a brand new refrigerator tells me something else will most likely break. Im disgusted that Whirlpool wont just replace this defective refrigerator. If I wanted to take a chance on the refrigerator breaking, I would have bought used.

Unit has 2 ice makers. The one inside the freezer just quit working and it is very noisy when it runs. It was a bonus having the second ice maker so you would never run out for parties or especially in the summertime.

We purchased KitchenAid fridge, Model # KFIS29PBMS00 from Lowes in May of 2015. We began having problems within 2 weeks of it being installed in our home. We had to have it serviced 7 times to finally get it repaired. It was finally repaired by the end of June. Subsequently, I had to keep throwing away food, taking off of work, etc. Now, 9 months later, it is working infrequently now. It started making a noise, like a lower sound like a leaf blower. Then, it started losing temperature. Main purpose of my writing a review... dont be fooled by KitchenAid supposedly being one of the top the line fridges/freezers at Lowes. At our old home, the fridge was there when we moved in and was still working perfectly when we left 10 1/2 years later. It was a GE.Result: I will never buy another Kitchen Aid or Whirlpool product. Although some of their products may be acceptable, the company has cost my family money through the loss of food and work and inconvenience for 9 months for a fridge that cost almost $2000! They should replace it because apparently it is a sub-standard product.

Our 48 refrigerator has been down for 30 days. They no longer make the CPU to repair it. It took 2 visits to determine this by certified Kitchenaid partners. 2 weeks to file a report and get a call back for a prorated exchange of $6500 to replace our 6 year old unit with a unit that is new but an Old Version. We have now been trying for a week to get the person responsible for our case with no response to move forward. Its now been a month without a refrigerator that cost us 9K to be offered a unit at their cost without any consideration of what we have been dealing with all this time. They are even willing to offer us the newest version of their unit. All together this will end up costing us 15K for a unit that should last more than 5 to 6 years or at least should have parts for them to repair it. WE also spend another dollars a year ago to repair the ice maker. Model number of the unit is the Kssc48qXs. X refers to year made.. Its like spending 3 thousand dollars a year for a refrigerator. How can I think of ever buying Kitchen Aid or recommending it to anyone if they dont stand behind their products?

Just contacted KitchenAid because upon dealing with another issue in the freezer, I found these rusty screws in the ice maker. I explained to both the Rep and the supervisor (Chris), that it didnt matter if the refrigerator was 2 or 10 years old, the screws that touch my food should not rust. Basically they told me tuff **. So, a unit that is $70 my cost (much less for them), is apparently too much for them to stand by their product and my health. Therefore, I am sharing this on social media and consumer sites.

We bought this KitchenAid stainless steel 5-Door French door refrigerator at Best Buy in Nov 2016. After a couple of days of installation, we noticed the freezer frosting, so we went back to Best Buy and requested a replacement. The replacement same model refrigerator was delivered in Dec. In Jan 2017, the same frosting problem occurred. We called Best Buy asking to get it replaced again but told us to call KitchenAid because the purchase date was already over 1 month. Called KitchenAid and asked them if we can just get the refrigerator replaced or get a refund and told them that Ive read a lot of reviews about this refrigerator with freezer frosting and that KitchenAid should have known about this problem already. But KitchenAid customer service lack knowledge. All they know is schedule repairs. From here started the repair process. Theyve sent this repair people several times (6x) already coming up with different ways to fix the problem but the freezer frosting still persist. This last fix that KitchenAid tech support told the repair people is to replace the door and it will take 4-6 wks to get the part. It is very inconvenient. All Im asking KitchenAid is give us a refund since it is new so we can get a good working refrigerator. But all they can do is schedule a repair.

In mid February I wrote a complaint about all the problems I had with my # kfis29 French door fridge. I contacted whirlpool who makes the unit and told them that when I call kitchen aid they wouldn`t do nothing for me! After a week the place that sold the unit to me who had nothing to do with the problem also called whirlpool and told them the story. Guess what? He told me to come in and pick out a new fridge of equal value and that whirlpool corp. was giving me a full refund. So the store rep, told me that he had very little problems with GE and that if he did GE backed him 100% so I bought a GE French door, super quiet and they also threw in a 5-year extended warranty! PS DON`T GIVE UP! KEEP CALLING UNTIL THEY SATISFY YOU. WE PAID A LOT OF MONEY FOR THESE AND JUST WANT WHAT WE PAY FOR! THE STORE I USED WAS RICHMOND APPLIANCE, STATEN ISLAND NEW YORK! THEY’RE THE BEST FAMILY BUSINESS around.

We purchased a KitchenAid refrigerator KFXS25RYMS and had it delivered to our summer home in Wildwood NJ. The thing never made ice and after having 4 visits from 2 different service companies the summer ended still without making ice. We called them back the next spring (house was winterize during winter months) and guess what? The warranty had expired. I had to buy a separate ice maker (not KitchenAid) so we could have ice. Now this year it has water coming from bottom. We called different service company and it needs a heater!!! My advise would be never buy a KitchenAid.

Had purchased a KitchenAid refrigerator new in September 2013. On January 3 the refrigerator broke AND WAS LEFT WITH NO REFRIGERATION. Being under warranty KitchenAid sent out their service repair service. On January 8, the service repair came and said they had to order a part. On January 14, service came back, installed part and that was not problem, had to order another another part. January 22 came, installed part, didnt work, said had to order another part. January 29 returned installed another part, still didnt work, said that new part installed was defective, had to order another part. On January 30, I called KitchenAid and stated that I wanted a different repair person and they would not do so because their repair service are qualified technicians. January 31, installed yet another part, didnt work and said it was unserviceable and wouldnt come back and refrigerator had to be replaced. KitchenAid said they would not replace but wanted to get another opinion. February 6, 2nd company came out and wanted to order more parts. In the meantime, we have Four children and have been LEFT WITHOUT A REFRIGERATOR for excessive amount of time. Never seen service like this before. Please help because in the middle of all this more than several phone calls transpired and its obvious that no one at KitchenAid could care less that a family is left without a refrigerator.

I am a very dissatisfied customer! I bought a KitchenAid Side-by-Side with Ice Dispenser Refrigerator (Model #KSRV22FVSS04) on 10/22/11 and have had to have 3 service calls within the warranty period (now about to end 1 year later) on the same problem with the ice dispenser. The dispenser chute mechanism is not strong enough to always close and will remain open and not properly dispense ice. When that happens, this allows warm air to get up into the auger mechanism and freeze it up completely, and water flows all over the floor. With the first service call, it was identified that we had been delivered an older model that had a design flaw in the chute mechanism that the company knew about, but didnt fix, and was also missing a part that had to be ordered and replaced in March 2012. We have maintained as per the manual, so any references to any manual maintenance are not applicable to this problem. However, on October 4, 2012, the same problem happened again, and I came home from work to find a leaking mess all over my kitchen floor again! I called their Customer Care for service, but they were unable to get someone right there for 2 days, and I had to take care of the mess to prevent damage to my kitchen walls and floor again! When the service person did come out today, they did not diagnose the problem correctly, and I still have this problem! To make matters worse, I immediately called KitchenAids Customer Care phone (now I understand why they are experiencing high call volumes) and again waited for 15 minutes, only to have to talk with a very rude Selicia who was unwilling to assist me in resolving my ongoing problem. When I asked to talk to her supervisor, Joetta came on the line and continued with the same rude, snobbish, refuse-to-assist-you attitude, almost calling me a liar; and when I requested for the service repair to come back out and fix the problem, she refused. She also refused to forward me to anyone else to enable me to resolve my customer complaint. For over 20 years, I had GE appliances, including a refrigerator with an ice dispenser, and never had any problems. This KitchenAid Refrigerator is my first and will be my last (and I will never buy another appliance that has the name, KitchenAid) because they sell inferior products that dont work as they are advertised, then they refuse to stand behind their products, and they do nothing to ensure good customer service and satisfaction. I will also be telling everyone I know about my horrible KitchenAid Experience and hopefully prevent others from falling victim to KitchenAids poor quality and service.

We have had 5 service calls to try and fix the cooling in the refrigerator and the ice maker. This stainless steel side by side unit is barely a year old. Having this issue repaired has been such a headache. Whirlpool/KitchenAid has many hoops to jump through and documentation needed. A month later, this issue is still unresolved. I am about to purchase a new refrigerator and just consider this a loss. I will never purchase another KitchenAid appliance again.

My fridge is great. Sturdy, sleek & keeps my food fresh. Freshness is important to me and my family. Just the right size! Not too big or too small. With three people in our house that drink different flavors of soda, all three 12 packs fit!!!

From the time I purchased this refrigerator it has had problems. Doors are cheap and flimsy, temperature set doesnt work, delivered scratched, not set-up correctly, tempered glass cloudy, scratches easily, plastic cheap pieces break off to drawers with gently to moderate use. Terribly overpriced and poor quality; dont buy a Kitchen Aid product.

Had to have KitchenAids preferred service company out to replace the duckbill drain with a p-trap to drain defrost cycle water as the duckbill clogs and overflows to bottom of freezer and had to chip out ice every few days. KA directed us to use the service as there is a service notice out on this model (so obviously KA knows about this issue), and KA says they have no intention of paying any part of the repair service. I would not recommend KitchenAid to anyone. If we still had wood floors instead of having recently replaced them with tile, the floors would be ruined.

Our 11 month old Kitchen Aid refrigerator was determined unrepairable after 4 service calls and the compressor and evaporator replaced. After numerous calls to the manufacturer and being without a refrigerator for 4 weeks we were told it would be replaced and we would receive a call to schedule. After not hearing back for several days we called and were transferred to the exchange dept where the wait time was 64 minutes. One week later we still have not had a reply from Kitchen Air/Whirlpool but fortunately, Home Depot, where it was purchased resolved the issue to our satisfaction.

I purchased a French door refrigerator in October 2012 for approximately $2,700. Exactly one year later in October 2013, the freezer went out. This took over 3 weeks to repair with the warranty offered. In that time the refrigerator also stopped working, so we were left with nothing to keep food in. EXACTLY one year later in October 2014, we are experiencing the same EXACT problem with the freezer. We are certain the refrigerator will go out in a day or two. We called the same service company that KitchenAid used and we have an appointment scheduled for 2 weeks in the future. Im convinced they only make these parts last for a year on purpose.

Thinking Id go all out and buy my last and final refrigerator, I bought the fancy and expensive, and newest KitchenAid. Within four years I have spent over $600 on repairs (nothing covered by warranty). The first week of the Pandemic it again stopped working. I have thrown away over the last four years, THREE complete freezer contents with this refrigerator. The ice maker is positioned above the mother board, and drains onto it, and the repairman who finally came from the Factory said it was a major design flaw.This FIFTH repair was to cost nearly $1600 - and he said he didnt know if that would be all that was wrong. I have called and written my dealer and the parent company. I thankfully have an old KitchenAid in the back hallway, so have an inconvenient, but cold, refrigerator. Youd think when after only 4 years of wear by two people, and repairs requiring half the cost of the refrigerator, that KitchenAid would be more responsive to a long-time customer. I am so disgusted by this experience.

Garbage refrigerators, stick to that mixer. $3200 junk. Had it for three years now and have spent thousands between fixing this worthless piece of garbage and throwing out spoiled food. KitchenAid just finds different ways of avoiding backing their product. I tell everyone when I get the opportunity to avoid Kitchenaid fridges. Mostly because they dont honor their warranty, which was in the neighborhood of $700 as well.

We bought a very nice looking French door refrigerator and only six days later, it stopped cooling the food. The thermometers we put in it registered 50 degrees! The store would not replace it. Theyll just send out a technician and they dont know when that will be. Frankly, I dont trust KitchenAid as far as I can throw a stick if after only 6 days, it is not working. What happens in 60 days or 6 months? This was a brand new unit in the box and not a floor model. At least the freezer works and the full length deli drawer is working. I have food I have to move to an old garage fridge. They wont take care of that.

I bought the refrigerator Dec 2013 and it went out June 2017. I paid a Service guy to come and he informed me that the part had a 5 year warranty on it and I needed to contact KitchenAid. Due to the part being very expensive. I called KitchenAid and they sent someone out July 13, 2017. I had to pay another $84.00 for another service call. The service guy has been out 4 times to my house and the refrigerator is still not working. I have called KitchenAid Customer Service several times. Today when I called to complain again... I was told if I wanted to buy another refrigerator from them they would give me 20%-60% off a new one or they could set me up with another Service guy and they would waive the $84.00 Service call but I would have to pay the labor charge but they could not come out for another 5 days. I spoke with Dyondrea with the complaint department today. She could care less. I dont understand how they can stay in business.

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

11 months into the purchase of our KitchenAid French Door Bottom Freezer, water started leaking onto our NEW hardwood floor, from the bottom of the freezer. Because of how new this was and no VISIBLE problem, we assumed it was an ice cube that dropped out, or something from the filtered water spout on the fridge. At 12 months, we investigated further and noticed the ice build up on the bottom of the freezer. The water was coming from here. The warranty on this had expired, of course. But, who could imagine that a pricey refrigerator such as this would only last 1 year? We got this repaired at our expense thru a certified dealer, so any other warranty would still be valid.Well after keeping careful watch on the bottom of the freezer, and scraping ice when we could, we have the very same problem again, a little more than 1 year later. Thick ice now, and of course water coming from the bottom. It seems this problem is systemic to the design of this product. This is not satisfactory to the consumer!!!

I got a new KitchenAid refrigerator from Home Depot. It took 4 weeks to be delivered. Then just 3 weeks it broke, nothing works. I call KitchenAid customer service only to be told their computer system is down and there nothing she can do. So I ask to talk to a manager and she hang up on me. Really just brought a 4000 dollar refrigerator and this is the way I get treated. Do yourself a favor and dont buy KitchenAid.

Stay away from buying a KitchenAid refrigerator. We purchased a $3,500 fridge in 2013 and we are on our 3rd one. Every 2 years or less the compressor goes. We wait over a week to get it replaced and the food all has to be thrown out. Pathetic appliance. In fact, I put it in the garage and purchased another fridge that we can rely on. Too bad as my son and 2 nephews all purchased homes this year and we made sure they did not buy KitchenAid!

For the second time the transistor/computer board has malfunctioned. We bought the appliance in set 2006. After two months we had a terrible leak due to a faulty stab fitting in the water line. In Feb 2010 the transistor blew and was replaced. It happened again and now we need to get a rebuilt one, not new because of the tsunami knocking out the plant that used to make the parts. Why would I trust the part? Also they say turnaround is 48 hours, we will see. If it werent for the custom wood panels I have on the fridge, I would switch to a new brand!

We bought a KA fridge KSF26C7XYY04 with an extended warranty service plan. Thank goodness! We have had 3 service calls in a 6 month period. The fridge is only 2 years old. The evaporator and ice dispenser motor had to be replaced. I just called again because once again the freezer is not working. I have thrown out food 3 times now. I have a 5-hour service repair window every time the company that services the warranty comes out. Last time the part took so long to come in that I waited for almost 4 weeks to get my fridge fixed. This purchase has been a total nightmare! If we did not have the warranty, KA would not even talk to me. There is zero customer service. I was actually told today that with the internet I should have done my homework by their own customer service! That says it all. Sad state of affairs. I will never buy a KA appliance ever again. Once the warranty runs out and I cant get them to continue to fix this fridge, I will take the loss and buy a new non-KA fridge. This company completely sucks. All 3 drawers on the fridge side are broken. Same issue where the face of the drawer has come off. I had one drawer replaced which broke again. KA wont stand behind their poorly made product. They want me to buy them for $125/drawer. I refuse to spend any more money on this piece of poorly made appliance. I duct tape them! SO sad.

Bought a very nice KitchenAid refrigerator less than a year ago, was one of the better models (KFIS29PBMS00) and today it is repairable but according to the warranty service technician, it would be cheaper to replace it but that will take 5 BUSINESS days. WHAT? Surely that is a joke, this company makes good products and I thought would stand behind their warranty as in replacing something quickly. In 5 Business days when THEY make a decision, all my food will be spoiled ($600 down the drain). If they know they have an issue, and my issue is known, and they determine it is best to replace the appliance, why in HELL does it take 5 business days to make that decision? Obviously there is an issue with this model.Do yourself a favor, find a different brand, or expect any issues that are essentially recalls to take 5 business days to decide upon and who knows how much longer to actually get appliance in house. I have called them 3 times, and no remedy. Just the standard it takes 5 business days to go before a review board... WTF? That is BS. We should have bought the Sub Zero. KitchenAid has gone the way of any other use to be good product.The customer service rep thought it comical that I would get on the social media sites and provide this information. If you are in the habit of spending 3K for a throw away item and like to buy new major products every year, this is the one for you. For the rest of us, run and find something else and make sure the company will actually do as they claim on the warrant in a reasonable time frame.The issue is a known problem with the compressor that causes a leak of refrigerant over time. The company has determined it is cheaper for them to replace the product rather than fix it with proper materials. Yet, they take 5 business days to make this determination? If it is a known issue with all the same error codes and profiles of the same problem, the right thing to do is to apologize to the customer and ask them when they are available to receive the replacement. Now I am out $600+ on food.

My two year KitchenAid refrigerator developed rust spot on the bottom freezer door. The company wont give any support because its over a year old. The highest I got is a supervisor who thought giving me a brand new one for $1189 was a good offer. I paid $1600 for it. Sure is nice to sell me a refrigerator every two years! What makes them think I would ever buy another KitchenAid product? Very disappointing! My whole kitchen, when done in the 80s, was KitchenAid. After Hurricane Sandy hit and it had to be redone, I went with KitchenAid again! I was loyal to them but obviously not reciprocated!

So disappointed in the customer service. Purchased a French door KitchenAid refrigerator six weeks ago. Came with two dented doors and a noisy freezer. Called for service which I had to go through kitchenaid.com for them to schedule. Waited at home for the scheduled service call. No one showed up. Called the service provider and was never put on the schedule. Had to call KitchenAid back. Reschedule for 2 1/2 weeks later and also have to wait 10 weeks for doors. I told them I want a new refrigerator and was told I have to give them an opportunity to fix this. I bought a new refrigerator. I don’t want a refurbished one. Awful awful company. I will NEVER purchase another KitchenAid item as long as I am a homeowner. The customer service is a joke. All they say is We’re sorry for your inconvenience. They are in no way helpful.

I purchased a KitchenAid refrigerator with French doors and a bottom freezer compartment for about $2,600 in July of 2013. By mid-2016, we began to experience problems with the refrigerator. There was water leaking onto the floor after water had filled the tray at the bottom of the refrigerator and had frozen. A certified KitchenAid repair person replaced the defective part. The repair person was very familiar with the problem as the company had replaced quite a number of these. KitchenAid supplied the part free of charge because of the frequency of this problem. There was a service charge of $125.00 and a labor charge of $89.00, bringing the total to $214.00. Within two months, we had another problem, this one with the ice maker. The KitchenAid recommended company sent its technician out again. This time the bill totaled $335-$125 service, $129 labor, $75 new ice maker, and $6.37 tax. We had given the service provider the exact make, model, and description of the problem. Again, they were very familiar with the problem, but sent a technician out who did not have the part on the truck! He is scheduled to return after the weekend. Frankly, after reading others reviews on this site, I have to agree that I would not buy a KitchenAid product again. Why should anybody be shelling out over $500 for parts and labor on a three year old, high end, appliance? Our last KitchenAid refrigerator, which we left at our former residence, was 17 years old and had never required service of any kind. KitchenAid is apparently not interested in providing a quality product, though were paying for one and, according to the reviews on this site, KitchenAid is not interested in providing good customer service. Im frustrated with this refrigerator, which never produced ice as well as my old KitchenAid. Im frustrated with the certified KitchenAid repair company, and Im not willing to become frustrated by contacting customer service because all these reviews have all made it clear that it would be a waste of my time.

We purchased a new KitchenAid SS French door fridge. It began having problems immediately. Including not working at all. Imagine the hassle of and loss of a losing all those foods. We purchased a floor freezer to save what we could while KA tried to repair the problems. When the issues continued, we convinced KA to refund our money and they came and took the horrible thing away.

I purchased a new refrigerator (KitchenAid refrigerator kfs25xvms9) that throws ice everywhere. I had a repairman come to look at it and I was told to use a bigger glass. If I go to something bigger, then I will be using a bowl. This has been embarrassing because I have to tell everyone who comes to the house to Stop! Let me get a bowl or the ice will end up on the floor! I have all new appliances and I was told what I was buying was good stuff but I have to use a bowl to get ice. My question is, why have they not recalled the plastic piece that is supposed to put the ice in the glass? If I had been able to try it out in the store, I certainly would not have bought this model. I really hope that Whirlpool will stand behind what they sell and recall this plastic piece and replace it with one that will do the job. If I do not receive some satisfaction on this matter, then I will contact the Better Business Bureau.

We purchased a KitchenAid KRFC704FSS refrigerator ten weeks ago. Two days ago it began to warm itself up. KitchenAid uses just one authorized service company in central NC and they cannot get to the house to diagnose the problem for over a week. KitchenAid has no suggestions other than to wait for the diagnosis. They have no complaint numbers published. Not sure if they dont care about their customers, or if they just dont want to know about problems. I will never buy another KitchenAid or Whirlpool product.

KitchenAid refrigerator is making loud sounds, so I call service man. Could not get control board to fix. Wanted to charge for time and fan, so took appliance apart in pieces. Called Whirlpool. Told needed extended warranty for $400 for service. Next day service told me no part as not made. Rebuilt was only option without warranty & 2 weeks of waiting & if faulty, continue to return until they make it right. Receiving harassing phone calls (2 times) from first service man with demand of $275.00 at almost midnight. Out $400.00 & refrigerator does not work. Cant go without insulin as diabetic. Told have to keep warranty for years if needs service. Class Action lawsuit is necessary. (Refrigerator is about $9,000.)

I am completely surprised that after spending $2500.00 on a refrigerator, that functions well and initially looked great, am now, after less than a year into owning this refrigerator, now has rust spots all over the refrigerator doors. These rust spots initially started as pin-head size but now are growing larger and more numerous. After I was able to get hold of customer service who finally routed me to the correct person (after quite a bit of time on hold), I shared with this person what my issues were. He explained to me that this happens and that there was nothing he could do about it. I continually pushed him on this issue explaining that it made no sense for a top/high end brand to have issues like this. He eventually conceded and said that he would ship all three doors and that I should schedule a time with my local KitchenAid service techs. He then said that if this occurred again that he would not be sending a new set of doors and that, this was it, no more. When the service tech showed up he explained that this always happens with this refrigerator and to be prepared for it to happen again. This is ridiculous. I would be fine if this was a one time thing, but to told by not only the local service technician but the KitchenAid customer service rep. as well, that this is something that, just happens is absurd.In addition to this, it took 90 days for the doors to arrive and after they did, it was found that they sent in two left doors! I have now been informed that I will have to wait 60 days for the right door. The local service rep that KitchenAid directed me to, did a poor job of installing the doors that I did receive, they were not aligned, the gasket was stuffed into the door so that there was heat exchange from the outside causing an improper seal so that moisture began to collect along the seams. ALSO, the door that they did send had a torn (or cut) gasket. Again, this is ridiculous that such a high end brand would affiliate with poor field techs, and send damaged product. Im beside myself and at a loss.Id say, if you are thinking of purchasing this product, STEER CLEAR. Due to my experience with KitchenAids customer service and the my experience with this particular product, I will NOT be purchasing any product from KitchenAid, and will do my best to dissuade others from doing the same. Let me add that I am using the manufactures suggested cleaning product. The KitchenAid rep initially tried to suggest that the rust spots were due to me and improper care and cleaning.

Paid 2800. Horrible refrigerator, after year I had three service calls, ice melting water all over the floor. Refrigerator warm not cooling down, ice build up in the freezer. Waiting three days for service. Horrible service. For a brand new refrigerator they keep ordering for parts. Are used to always buy Maytag. One mistake and I’m paying for it dearly.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

My 7 months fridge is broken since end of January, high temperature in fridge and freezer area. Service man come on Feb3, run diagnostic test and left. He said it may need some parts. Called him next day that is not working. I was told no parts in stock, 3 weeks later serviceman show up with no parts and starts to look for leaks, found couple, fridge still is not working. Your warranty doesnt tell you when they will replace fridge. I was told 21 days then whenever serviceman will say it is beyond repair. This brand name doesnt stand for quality or consumer satisfaction. Still waiting for parts and no guarantee when it will be fixed or replaced.

I have an older model and its still going strong. They dont built things anymore like they used to. Its very roomy, keeps things very cold, plenty of compartment space including the door. The freezer works excellent and so does my ice maker.

We bought this KitchenAid refrigerator 20 years ago and never had a problem with it. All our appliances are KitchenAid and they do a great job. The only complaint that I have is that it is a double door and it is very small inside. I like big and roomy appliances. This is not a roomy appliance but it works for us. We have to purchase new appliances. I look for ones with room and efficiency.

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

Our kitchen aid refrigerator is just over 5 years old and of course like clockwork, it stopped working. Weve been told that K will pay for a new compressor but the labor will cost $1050. Could that be any more exploitative? When the tech guy was here, he said the labor would be $600 and the part $400...now they changed it to look like theyre being cooperative by saying theyre paying for the compressor but the price is still outrageous because they say the labor is $1050. I offered to pay half of the labor but the answer is no, of course. Really horrible company and product....never again.

I purchased a KitchenAid French door refrigerator with a bottom freezer. It is now 3 years old. It began to leak so I called for service from the place where I purchased the refrigerator. The repair man immediately told me this was a problem caused by a faulty drain and KitchenAid was replacing the parts free of charge however they wouldnt cover the service charge. I am sure the part which is just a drain costs almost nothing but I will have to pay a huge service charge. When I spoke to KitchenAid I asked why I wasnt notified that there was a defective part before the warranty ran out so that the service would have been covered. The response was simply, We dont do that. Their faulty manufacturing is costing me a lot of money. This is the last KitchenAid appliance I will buy.

We purchased a NEW KitchenAid refrigerator 24 months ago. We were advised by family to always buy extended warranty on refrigerator regardless of brand because “they aren’t well made anymore.” We purchased warranty and accepted poor standard for expensive appliance. Within 1 yr the ice maker stopped working. Within 2 years the refrigerator side stopped holding adequate temperature. The warranty covered both repairs. What was more disappointing is the “styrofoam” part that was removed from the refrigerator. The service repair technician left the old part as evidence that they removed and installed true manufactured parts (from Whirlpool). I took pictures and will upload if that feature is available in this review. How much money did KitchenAid save by installing a large styrofoam part in their expensive product. It’s too bad consumers don’t have better options and shouldn’t expect more.

Horrible French door fridge model KBFS20EVMS. We have had many problems since we bought this less than six years ago. The refrigerator portion is set on 44 and still freezes the food. The icemaker stopped working. The fridge leaks. Ive had that cosmetic rust issue on the exterior. The seals are shot and I cleaned mold/mildew from the rubber seals. Avoid KitchenAid products.

KitchenAid Fridge KBRC36FMS01 - Our freezer is not too old, but out of warranty. Have had broken gasket/seal. Replaced x 3. Have had two installers who seemed good, recommended by Whirlpool. Fit of seal a problem. Quality control seems BAD. Have talked to Whirlpool customer service, and supervisor, and told there is no fix. The freezer drawer and seal do not come as a unit. I am very frustrated since freezer is off-line in kitchen. We need some help. Maybe need to call the CEO!

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

The KitchenAid is big and room inside the adjustable shelves make the difference. The deli drawer is large and the veggie drawer is really big. The French doors are great so that you can open either door. You dont have to open the same door all the time. The ice & water on the outside is also very handy also for the kids.

For the last nine years I have replaced refrigerator parts every year. Most of the time it is the diffuser that needs to be replaced or ice maker will burn up and need replacement parts. I understand with the ice maker being used so much it will need parts every so often but every two years is a little outrageous. Beware. Many other refrigerators use these same parts and more than likely have the same problems.

Just wanted to throw my $.02 in for what its worth. We bought a KitchenAid side by side refrigerator and have been totally dissatisfied with it right from the beginning. First, it is very loud when running. When we complained, the response was, to paraphrase, give it a few weeks, youll get used to it and you wont even notice it. That hasnt worked. Second, the ice maker is a joke. Very slow to make ice, cubes are small, and it wont keep up with the ice needs of only 2 people in the household. My recommendation is to trust the reviews and dont buy KitchenAid! Crappy products and crappier customer service!

I paid > $3,000 for a KitchenAid French door refrigerator that has had the cooling system go out every 6-8 months (4 times now) since purchase. Cannot get replaced, only repaired each time. Lose food each time, have to defrost fully, water everywhere on hardwood floors, replace thermistor part each time that only lasts a short while. I am very dissatisfied with this high-end, expensive unit that I cannot get replaced.

We have had a #kitchenaid fridge for 2 years now. The service techs from #PoirierSalesandService have been here at least 4 times. Each time I asked that they replace the fridge, and each time they elected to repair it, stating that my fight was with KitchenAid, not Poirier, despite the fact that they sold it to me. We recently noticed a leak coming from the fridge that has now damaged our cabinets and floor beyond repair. The technician said that theres a crack in the drain pan which you couldnt have caused, meaning that it has been there since the fridge was installed. We have an 7 month old baby girl, and now have mold growing from where the unit was installed. Poirier has at least agreed to file a claim with their insurance to address the cabinets and floor. This is however, apparently of no concern to Kitchen Aid as they have told me that replacing the unit is not an option. I urge all of you reading this to not buy from a company like Whirlpool/KitchenAid, who clearly disregards the well being of their customers, for the sake of profit, and as such chooses not to stand by their product, post sale.

$6ooo KitchenAid fridge doesnt work--again. Twice in less than 2 years, it just stopped working. Everything stopped. First time had it repaired for over $800. Thinking of replacing it with a model I can afford to replace every other yr. Why has KitchenAid gone straight downhill? Or did I get a Frigidaire in disguise? No one I know would take a Frigidaire. They used to be the best lol.

We bought all new appliances 4 years ago. The salesman at the appliance store said KitchenAid was the best. Well apparently he must get a kickback from them because nothing could be further from the truth. In fact the KF1S29BBMS00 french door refrigerator actually sucks! Shortly after we had it the freezer stopped freezing. At least this was covered by a recall. Now, the unit is 4 years old, the ice maker stops working. We called the repair place and they came out and very cavalierly said, Oh yeah there is a service bulletin on this. You need an add on kit to stop the unit from freezing up.OK to my thinking service bulletin is an admission of wrongdoing. Poor design in the first place. So since the unit is out of warranty and we chose not to pay for a ripoff extended warranty we have to pay over $430 to fix what was not designed right in the first place! How can this be our fault? Why would we need a warranty to cover a design flaw? Now while waiting for the repair person to come back with the part that they had to order the drawer in the freezer will not freeze. The lower main compartment is fine but the door will not freeze. DO NOT BUY A KITCHENAID APPLIANCE. Their poor design and engineering becomes your problem.

I am sorry I did not use this site before I purchased my KitchenAid refrigerator. Apparently, they do not stand by their shoddy product. I have had the same issues as most. The icemaker broke two years after purchase. Now after 6 years, the two circuit boards are broken and need to be replaced. The total cost for this could go up to $800. I had a service person look at it and replace the inverter board at a cost of $450. Two days later, the fridge got hot and service guy came back. He diagnosed that the main board needed to be replaced. KitchenAid does not even have this part anymore. Now I have to send out my part for repair and be without a fridge for more than a week. I am disgusted! Never again will I buy KitchenAid products.

On 12/28/10, I purchased a KitchenAid fridge, model kscs25fvms, for over $2000. One year later, it started making a loud mechanic noise. When I got home from work, it had stopped cooling. Time to buy ice coolers and ice. The repairman came out and stated that the compressor had failed. After numerous emails to KitchenAid, not one response. The bottom line is that they dont care about the customers. Its the mighty dollar they are after. Please, I beg of you, dont purchase any KitchenAid or Whirlpool products. They are defective. No quality product should fail after one year of service. Try a Japanese or German product. You should have better luck with them.

So disappointed in my 6 yo KitchenAid French door refrigerator model # KFIS29PBMS00. Ice accumulates in the back which impacts the refrigerator’s ability to stay cold. It’s 53 degrees now!! We have had it repaired at least once a year for every year we have owned it. We always renewed our extended warranty plan because it was cheaper than paying out of pocket for the repairs. Our factory certified repairman told us it was a defect in manufacturing! Well we are done with this refrigerator!

In June, 2009, I did a complete kitchen remodel and installed all-KitchenAid appliances, including a side-by-side refrigerator model KSCS25MVMS which cost almost $2,500. I purchased a five-year extended warranty on all the appliances which, unfortunately, has now expired. I recently noticed water damage to the base of the cabinet surrounding the refrigerator and to the hardwood floor. I had an appliance repairman out and he determined that the water leak was the result of a crack in the evaporator drip pan under the refrigerator. He said he would order a replacement pan. A couple of days later he called to inform me that this part was no longer available. He said he could attempt to repair it, with no guaranty that the repair would be successful, or I could buy a new refrigerator. I think it is outrageous that a $2,500 6-year old refrigerator (which is otherwise working fine) is now rendered unusable because of the failure of a cheap plastic part that KitchenAid has discontinued. It sounds like KitchenAid is discontinuing parts availability in order to force people to buy new products. Well, all I can say is, if I end up having to buy a new refrigerator, it will most definitely NOT be a KitchenAid!!!

I have had this refrigerator for four years, and it has held temps perfectly. Food stored in it have a longer shelf/use life than any other refrigerator I have owned.