Tonight while eating dinner, the dishwasher just started making a strange noise and steaming like the drying cycle started coming out. We shut off the power to it, but it kept running. Then it started filling and started flooding the kitchen. Prior to this, the door lock started acting up and it has been hard to lock. Previous to that, the soap dispenser stopped working. After 2 years, the racks started breaking and falling apart. Model number KitchenAid KUDP02IR.

Bought a KitchenAid model # kffs20EYBL00 in 2012. This refrigerator has given me nothing but grief since 2012. I bought an extended warranty on this refrigerator and glad I did, have had to use it numerous times. The back of the freezer will freeze up, makes this running noise that sounds like a motor is running and the upper refrigerator isnt as cold as it should be. They have had to repair this 5 times in 2012 to 2013. 2014 and 2015 probably 2 times and now 2016 we are getting repaired once again. I am very frustrated with this refrigerator. I not only have had issues with the freezer, but the shelving in this refrigerator is junk.I have had two shelves break so far. Its just junk! I dont recommend KitchenAid anymore. Maybe in the 80 and 90s this was a good brand but not any longer. Looking at buying a new one, hate too since this one cost me of $1600.00 and 4 yrs of grief. Stay away from KitchenAid and Whirlpool. They are made by same company from what I have been told by companies I am looking at for a new refrigerator!

We bought KitchenAid thinking it was a good product, but it is NOT! We have had the refrigerator repaired twice in the first two years. Both times it was the same problem. Luckily it is under an extended warranty but I am worried about when the warranty ends. The stove front has discoloured three times and has been replaced three times. The replacement was not even the same colour as the original. I will NEVER buy KitchenAid again.

This is Kitchenaid model KEBC247VSS02. The problem is common among ALL kitchenaid wall ovens. When using the self-cleaning mode, the oven apparently overheats resulting in a thermal fuse to blow. The oven shuts down completely, the door is locked and the oven cannot be used. Thanks to Youtube, the repair is relatively simple, although the entire double oven must be removed from the wall to replace the fuse. Appliance repair is a minimum of $200- 250. EVERY time the self-clean is used, the fuse blows. Therefore, self-clean CAN NOT be used. Terrible design and useless self-cleaning.

Side by side counter depth fridge bought 15 years ago, never a problem, just starting now to make a vibration noise every once in a while. Changed water filter every time red light came on, good drinking water and plenty of ice. I will buy it again.

I have had 3 new KitchenAid replacement french door refrigerator in my home within a year and a half all with issues. The compressor has now went out on the 3rd fridge in less than 2 years!!! This is the second time I have lost all food supply in both the refrigerator and freezer. Not a happy camper... and try to get help... or someone to listen. Good luck... you call customer service and they say OH. I am so sorry about your food. We paid $2600.00 for this experience and still having issues and KitchenAid does not care!!! Will never purchase KitchenAid brand again... not only are we very disappointed with the product but no help from customer service with food or a speedy resolution!!!

I had no idea that the quality of the KitchenAid appliances had such a low standard. This is the third time that I am having problem with my dishwasher. Last year, I spent $120.00 on the door hinge and now problem with the dishwasher not working at all. I called KitchenAid and was informed I will either need to spend another $300 to fix the unit, or purchase a one-year warranty and pay $275.00. Unfortunately, I also have a KitchenAid refrigerator that so far I had to spend over $600 in the last 3 years for repairs.Do I need to keep on wasting $500.00 every 6 months with further service calls and parts? Why would KitchenAid make disposable appliances? They will need to disclose to consumer at the time of the purchase that appliances made by Whirlpool and KitchenAid are disposable, and every year we need to replace them with a brand new unit. KitchenAid is responsible for taking care of my dishwasher. I can no longer invest more money on the defected appliances made by Whirlpool and KitchenAid.

We bought a KitchenAid stainless steel stove, dishwasher and fridge in February 2018. The fridge began to show rust spots within the first year. We followed all advice to treat and prevent them but they still occur and at this point, the fridge looks awful. I can only assume after all our efforts that the quality of the stainless steel in these appliances is at fault, and would not recommend this brand. I also find it odd that this issue is not covered by warranty. If something is sold as stainless steel then I expect that it should remain so as long as I am following the manufacturers instructions.

In Nov. 2017 we installed KitchenAid double ovens, model KODE500EBS02. The ovens look very nice, but they are not for bakers. They take 10 to 15 minutes to preheat, they do not brown bake goods on the bottom, and they take longer to bake an item. The baked item is never done by the suggested time on a recipe. The ovens also bake hotter in the back. These were very expensive, so I am stuck with them, however, I would not recommend them to anyone else.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

I purchased a Kitchenaid dishwasher model KUDC031V on 2-15-10 for the price of $535.43. After owning this appliance for over a year and after much frustration, I feel compelled to voice my disappointment with this product. I personally have owned my last 3 Kitchenaid dishwashers and have always felt extremely happy with the product, however this is the worst appliance I have ever owned. I do not expectations from you. Just wanted to let you know how displeased I have been. This product does not clean dishes in the upper rack as well as on the bottom, it also is the noisiest I have ever heard. I will be replacing it with a Bosch, never again to deal with Kitchenaid.

We purchased model #KSS048QTB02 in August of 2009. This was the second 48 KitchenAid built-in we purchased along with all other high-end KitchenAid appliances in our kitchen. On January 22, 2016 the refrigerator could not maintain temperature and I called for service - right before a blizzard was expected. The factory warranty service provider was able to schedule with me for the next day but my extended warranty coverage would not send that particular provider. Their provider could not come out for a week. We purchased a small refrig to get us through and figured it could be a backup. We still lost about $1,000 of frozen meats and food that could not fit in the small refrig. Their service guy could not handle the problem - determined to be compressor failure - because they are not qualified to do sealed system repairs. Whatever that means. The original factory warranty service provider had a tech injured and was no longer available to come out to fix. KitchenAid said part WAS available but 2 days later was no longer available. Apparently so many back orders, they went out right away. I have now ordered privately and should get one from next batch supposedly later this month.My appliance salesperson tells me KitchenAid is trying to protect the brand, but I have not seen any help from them or the warranty company they recommend - Federal Warranty Service/Assurant. I have been getting the runaround for weeks. Every time I call they tell me claims will be in touch with me in 4-5 business days. They say the unit is no longer repairable and they will offer buyout - I presume they mean buyout of my service contract which is nothing considering this was basically a $10,000 refrigerator that barely lasted 6 years. Never again. So much for brand quality. What a disappointment. In every way.

Our new ovens timer dings twice and that is it. I have tried to fix it cause it used to be a continuous dinging until you turned it off. Frustrated! Has anyone had this problem. It worked fine at the beginning.

We purchased the top of the line KitchenAid built-In refrigerator. Before a year was up it stopped working and they had to replace the whole internals of the unit. They have been out several times for the Indoor Ice maker freezing up. Ice maker has never worked properly since day one. Now the refrigerator is stopped working and they want $1,500 to fix it. This has been nothing but a big waste of money. DO NOT BUY KITCHENAID.

I, like many of the already listed complaints, purchased a KitchenAid Microwave (Model KHMS155LSS-4) as part of a complete appliance purchase in 2006. I had the same issue last year that others have listed about the unit randomly turning itself on. After contacting Customer Service, they escalated my issue and immediately had it handled by the Safety Department that ordered a new control panel and sent out A & E to repair. The unit seemed to be working fine until this past week when it stopped heating food. Everything seems to run as normal but it no longer heats anything. I contacted Customer Service today and nobody seems to care about the long repair history and lack of quality product they are producing. Im concerned that the current issue is somehow related to the prior issue, but they will not acknowledge that to be the case. It has to be bad on a microwave that runs without anything in it for long periods of time, even though Customer Service says their biggest concern when it runs without anything in it is damage to the inside cook chamber. If I decide to repair this microwave again, it will be the third time this unit has been repaired since I purchased in 2006. I am disappointed with the constant problems I have had with this microwave.

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

I have put the following letter in the mail to Whirlpool, owner of KitchenAid, because my experience over the last year has been so extremely frustrating. The letter summarizes my experiences. Please review the following timeline of events: On 10/28/2011, my husband and I purchased KitchenAid Dishwasher model #KUDS30IXSS from D&K Appliances in Newtown Square, PA. The dishwasher was installed by D&K on 11/3/2011 and by 3/5/2012, the dishwasher has no power. Then by 3/6/2012, D&K Appliances repaired it by replacing a fuse. On 5/21/2012, the dishwasher had no power. Then on 5/23/2012, D&K Appliances repaired it by replacing the fuse again.On 6/26/2012, the dishwasher had no power. The following day, 6/27/2012, D&K Appliances repaired it by replacing the fuse again and refers us to A&E Factory Service because they can’t figure out why the fuse keeps blowing. On 7/9/2012, A&E Factory Service looked at the dishwasher and tightened the connection to the fuse. They told us that we must run the hot water before we use our dishwasher. Since the dishwasher has a 4-hour delay start feature, this seems ridiculous. On Saturday, 12/15/2012, the dishwasher had no power. On Monday, 12/17/2012, we called Whirlpool Customer Service to request a replacement dishwasher. We had an extremely aggravating conversation with two customer service reps who insisted that the dishwasher needed to be looked at again by a third company, Micro Ovens of Delaware. Your rep set up a repair visit for 12/19/2011, between 8:00 am and 5:00 pm.On Wednesday, 12/19/2012, I placed a call to Micro Ovens to see if I can get a more exact time that they will be arriving. They informed me that they do not come to my area and that Whirlpool should not have set it up. I then called Whirlpool Customer Service again. Your rep was very kind and apologetic and handled the call very well. However, despite her best efforts, she could find no one to repair my dishwasher before Christmas, 12/27/2012 was the first available. Between 12/15/2012-12/27/2012, I had no working dishwasher. On 12/27/2012, Ace Appliance Service of Delaware Valley spoke to your tech line while they are here. They were informed that there is a “Fuse Kit” that needed to be ordered. This will take about a week to come in. Ace replaced the fuse to get my dishwasher working in the meantime.On 1/3/2013, the dishwasher had no power. I called Ace Appliance to see if the “Fuse Kit” has come in. They advised me that the wrong thing arrived yesterday. They will order the right thing. I asked for the right thing to be overnighted. They advised me that I would have to pay for that because Whirlpool would not. They will not set up a new date for the install of this kit until it comes in, which most likely will be Monday. Throughout this process, I have been appalled at how many times someone has referred to the rules set up by Whirlpool as the reason for not doing what should be done to make this situation right. I need a replacement dishwasher. Any advice you can give as to how you can make this happen would be greatly appreciated.

My KitchenAid Superba Ovens thermal fuse has burned up for the 3rd time after the self-clean cycle. Every time I have called KitchenAid, they tell me they are not aware of a problem. Well **, there are more complaints than I have time to read. Even the repairman knows what the problem is before he even looks at it, he has fixed so many! I will be cleaning my expensive oven with Easy Off. Never buy a KitchenAid or Whirlpool product!

I bought a brand new KitchenAid dishwasher from Home Depot through what I am not getting to understand as special order from KitchenAid. What this means is that it cannot be returned even if you report an issue in the first two days after getting it. I spend over a 1000 dollars on this order which included an extended warranty. The installers came in, install the washer and told me it was working by showing me that the lights on the appliance were on. Unfortunately the appliance was not working. I loaded dishes in it later on in the day and 2 and a half hours later I opened the dishwasher and to my dismay the dishes were as dirty as I put them in.I went to Home Depot to report this issue hoping I will be given a brand new Dishwasher and the lemon that had been given to me would be taken out. To my utter dismay I was told they would have to send someone out to check it out. At that moment I thought that would happen immediately but no they had to call KitchenAid and they had to get their own service company. The company KitchenAid uses is called Flamingo and this company has really poor customer service. They called me. Told me they can only come out during the week before 6pm and I need to have the whole day blocked out. This outrageous time restriction with no weekend service makes no sense. This is especially relevant for those who have a job and commute that keeps them from being at home during the week before 6pm. With this kind of restriction if you buy a KitchenAid appliance that has an issue it mean you will not get service on an appliance unless you take a day off which is totally unacceptable. However I do not think the Flamingo representatives were being truthful about this restriction. I finally got them to come out on a Saturday to look at the nonworking dishwasher- but that took over 2 weeks. So I paid for a dishwasher for almost a month which I could not use. The guy who came out I must say was nice and it did not take him long to conclude that I had been sold a lemon. The dishwasher that was delivered to me had a bad pump so the dishwasher was not working. His conclusion was that it had to be repaired. I am still in shock as to what is going on here. Why should I have been sold a lemon and they have to fix the lemon versus replace the lemon. I tried to contact Home Depot but the customer service there was even worse. I got insulted on the phone by an appliance supervisor who was so condescending. I will not buy a KitchenAid appliance ever again. I have bought LG appliances and never had any problems. I am still without a working dishwasher, a debt on my credit card and waiting for Flamingo to get someone to come out on a Saturday to fix the lemon dishwasher KitchenAid sold to me via Home Depot special order.

I remodeled my kitchen in 2013. I thought KitchenAid was a higher end brand so I purchased all my appliances in the stainless steel finish. Within a year the dishwasher door was starting to delaminate and showing dulling spots. In addition the stove top was also starting to show signs of dulling spots and continued to grow in size. I would NOT recommend any KitchenAid appliances. The customer service with KitchenAid is not helpful at all and basically blamed me, the consumer for the problem. After spending over $5000.00 on KitchenAid appliances I expected better quality and customer service.

New fridge delivered 1/30/19. 2/9/19 freezer completely covered in ice, day 15 freezer still not properly working. Called Kit Aid/Whirlpool & they said “we’re slammed”. They couldn’t tell me if it was in warranty. Told me to look at my manual. After many calls, a new fridge was delivered. They took fridge out of box to find one upper door was significantly damaged. Their answer was to take door off the one being returned & replace the damaged door. 8 months later freezer items are melting & refrigerator temp goes to 45 degrees. Thermostat is replaced. January 2020 freezer drawer & ice very loose. Won’t stay in place- another service call. February 2020 everything in freezer is melted again-another service call.Now, there is rust on the outside of the freezer door, and the top left door doesn’t seal well at all. The seals on both sides are torn. I was told that might be expected on a 15 year old appliance but certainly not on an 18 mos old fridge. I suspect when they swapped out the door from the broken fridge it didn’t fit correctly. Also, KA said I must have used abrasive cleaners & brushes for the rust to appear. That has never happened. We have been extremely careful to use only water and soft cloth to wipe. Their insinuation is insulting.I have been given names, emails, phone #s at Whirlpool, at All South Appliance etc. The customer service is lousy, non-exsistent in fact. After sending multiple pictures to different people, I have been told they cannot extend warranty coverage (I had been told twice that was probably how it would be handled). To say I am irate is an understatement. Never buy a KA. It doesn’t matter that you spent $3000 for what you expected to be high quality. It is junk and corporate KA/Whirlpool could care less.

Bought fridqe 5/30/13. First Geek squad guy was at our home in August due to water dripping inside fridge. Geek squad was out at least 7 other times, replaced everything inside stove too (kept turning itself off). Bought extended warranty from Whirlpool, but not really whirlpool. Assurance is extended warranty company? Started sending AAA appliance out, theyve replaced everything inside at least once, some twice. Still doesnt make ice and leaks. They call whirlpool but apparently should be calling Assurance. AAA can’t fix it, told whirlpool it needs to be replaced. Assurance knows nothing about it? What a nightmare. Ill never buy whirlpool again. Just want what I paid for!!

My freezer is going on -10 on its own couple of times a day. I called authorized repair man. He simply told me that since hurricane hit KitchenAid factory in Japan they dont have replacement parts. There is no one knows or have ability to repair KitchenAid fridge in U.S. I would recommend for people who are looking for built in fridge to stay way from KitchenAid.

KitchenAid french door Refrigerator model KFCS22EVMS cost $2400 plus tax Feb 2010. The compressor died after 7 1/2 years. Serviceman said to not repair but to buy a new fridge. This refrigerator should last more than 7 1/2 years.

We bought Model # KRFC300ESS01. Plug it in and two weeks later wasnt cooling in the refrigerator, but the freezer was freezing over, lost all of our food. KitchenAid sent out repair service, ordered parts replaced and said it was fixed and here we are 2 weeks later with the same thing happening again. Now kitchenaid wants to send out another repair service and order more parts. 3 months with no refrigerator, however we still have to make our payments. We lost 2 complete refrigerators full of food and endless amounts of money eating out. So Sad KitchenAid another American company goes down the tubes with no responsibility towards their customers. I guess the $4500.00 we spent on the full package means nothing.

I dont know where to begin. There are SO MANY design flaws on this stove. The stove top burners look fine but you cannot fit more than two pots on it at a time (unless you are using very small pots). The back two burners are so small and inefficient they can really just be used for warming. The broiler consists of a single tube that runs front to back so the middle of whatever is cooking burns while the sides arent browned. The bottom rack of the top oven is so close to the bottom that food scorches on the bottom as well as your hand.I bought this stove 2 yrs ago and had continual problems with fluctuating oven temps (Used a conventional thermometer to check). The thermostat was replaced. A couple of weeks later, the computer board was replaced. Still didnt work. Quoted the lemon law policy and the stove was replaced. The oven then worked although I am stuck with the design flaws. Now the oven temp is becoming erratic again. I did buy the extended warranty but am anticipating an ordeal. P.S. I have never used the cleaning feature because I read consumers reviews.

So disappointed in the customer service. Purchased a French door KitchenAid refrigerator six weeks ago. Came with two dented doors and a noisy freezer. Called for service which I had to go through kitchenaid.com for them to schedule. Waited at home for the scheduled service call. No one showed up. Called the service provider and was never put on the schedule. Had to call KitchenAid back. Reschedule for 2 1/2 weeks later and also have to wait 10 weeks for doors. I told them I want a new refrigerator and was told I have to give them an opportunity to fix this. I bought a new refrigerator. I don’t want a refurbished one. Awful awful company. I will NEVER purchase another KitchenAid item as long as I am a homeowner. The customer service is a joke. All they say is We’re sorry for your inconvenience. They are in no way helpful.

Just 4 years ago we purchased this dishwasher (KUDC101XWH) to replace another KitchenAid that we had for almost 20 years with literally no problems. The new dishwasher has now stopped working for the 5th time. The first time was under warranty but the fuse was not covered - of course. Then it was the latches, and then it was the wiring which was fixed two months before. We have spent about what it cost to purchase it in the first place. KitchenAid has been no help. I was told by one of the service people never to buy this brand nor Whirlpool nor Maytag. I am attempting to get my last service payment refunded and will go out today to buy another dishwasher - not KitchenAid!

Side by Side KSC24C8EYY01 - We put in a new counter depth KitchenAid refrigerator 3 1/2 years ago. The freezer recently stopped working for no apparent reason, then kicked back on after 24-36 hours. This has happened 4 times in less than 3 weeks. By the time the service man gets here to check it out, the freezer is back to working, and he cant find a problem. The 2nd time he called Whirlpool and went through an entire diagnostic testing and still found nothing. He thought the Whirlpool technician that he spoke to was not too bright, and actually rather rude and indifferent. The only recommendation they had was to replace the mother board for a cost of $800 - with no guarantee that replacing it will solve the problem - it was just a guess. The service man told us that he wouldnt buy a KitchenAid appliance for anything - their service department was difficult to work with and trying to get parts needed for repair can be a nightmare. We will NOT be repairing this refrigerator and we will NOT EVER purchase another Whirlpool appliance - EVER.

At 9 months needed ice maker replaced. Now at just over a year it bangs like someone is hitting the pipes with a hammer. Kitchen aid repair cant find the reason so kitchen aid says, The fridge works so sorry about your luck. Would expect better for a 4000 dollar fridge. Dont buy.

This is quick, easy, and short. I purchased a new KitchenAid side by side in March of 2011. One month later, it stopped cooling. As a service tech, I had already tested and found that the start relay and overload were bad because the compressor was about to take a dump. I called for service which took about a week to arrange. When the service tech arrived, he replaced the relay and overload without testing the compressor. I asked him if that was common practice which I knew wasnt. He replied that it was a common problem and it wasnt necessary to test the compressor and everything should be fine. Little did he know about my abilities. Knowing KitchenAids reputation, I was fully prepared on how to deal with the situation and didnt want or need to have to go through what so many others had to do. Also knowing that the compressor only had a limited life of maybe a week before it quit completely, I first purchased a used old refrigerator for $50.00 to get me by just in case. In about 8 days, the problem with the original fridge returned now even worse. Then, I went to the same store I bought the original KitchenAid. I purchased the same unit on my credit card for over $2,600. Foreseeing what was impending doom for the original fridge, I moved it out of site and had the new one delivered. The next day, I canceled the credit card transaction for the new fridge and called the store to advise them to come and get the fridge. What they didnt know is I exchanged the old fridge with the new one and even switched the ID tags that have the serial number. The next day, the store came to get the fridge not knowing they got the old one broken back in exchange. Ironically, no one had a clue nor did they even check. So, I ended up with a working new refrigerator. And I didnt have to deal with poor service not only from the store, KitchenAid reps, or a service provider that doesnt have a clue on how to repair these products. In the end, I not only now have a good working and new refrigerator, but the old one I bought as a stand by for $50 was cleaned up and completely checked out, then sold for $150.00.

KitchenAid? More like KitchenFRAYED. Yesterday morning as we performed our regular cleaning on our KitchenAid fridge, a food takeout bag inside (not plastic) began to smoke. After several minutes of searching the house, looking for the fire, we checked inside the smoke infused fridge, noticing a charred bag as a result of the clearly DANGEROUS light bulb inside. What was a charred bag of smoke and ashes QUICKLY BURST INTO FLAMES!!! We had to call KitchenAid the following day (today) as they clearly do NOT take safety as a priority and have their phone lines open on Sundays and were immediately told it was our fault, not theirs, and completely BLAMED FOR the high-risk situation their fridge caused. Had we left the house or left the bag to smolder unknowingly, our whole HOUSE could have caught fire!!!There is pets and CHILDREN in this household but we were just informed it was our fault for leaving our barbeque takeout bag in the fridge it was required to be in. Horrible customer service, RUDE, unwilling to take responsibility and even wanted us to PAY to have it looked at after we couldve suffered the loss of our house, pets and family members inside. TRULY unbelievable and disgusted by KitchenAid. This fridge has had its issues from DAY ONE. We had to get a replacement immediately as it began to rust on its exterior within its first week in our house.Soon, bins began to crumble, plastic shards filling the interior as we suffered to obtain replacements. Of course, they were highly reluctant to send replacements and sent the bare minimum. HAZARDOUS, RUDE and IRRESPONSIBLE most definitely sum up the company as a whole. Do not recommend, especially if you wish to live your maximum lifespan and preserve your family, pets and friends.

I have never written a review, but compelled to because my experience with KitchenAid has been so terrible. I wish it was possible to rate KitchenAid zero stars. I have had nothing but problems with my brand new KitchenAid refrigerator (model #krmf706ess01) since I purchased it in January of 2017. In the last 7 months I have had to call KitchenAid on numerous occasions. The first time I called regarding the freezer because it had completely frozen over - The drawers would not slide open/shut because it was frozen solid. There was blocks of ice everywhere and all of our food was freezer burned. A technician from one of their hired contractors came out to fix the problem and afterward instructed us to empty the freezer for 24 hours and everything would go back to normal. We did so - throwing away all of the freezer burned food which was probably close to $300 worth of food. We refilled the freezer after that 24 hour period and the same thing happened again! Ruining all of my food again, and refreezing over again. At the same time, we began having problems with the water dispenser/ice maker leaking into the fridge. We called again and KitchenAid said they would send someone out. They scheduled the appointment for August 3rd - using the same repair contractor. I was given a 4 hour window meaning I had to stay home from work. August 3rd - nobody shows up or calls. I call Kitchen Aid to let them know that happened and after sitting on hold for 57 minutes, I was finally told that repair contractor needed to order a gasket and it would take 2-3 days to come in, but because of the inconvenience of nobody showing up, they would work with my schedule when rescheduling and give me a targeted time. Even though I complained about my food being ruined 2 times, nothing was done or said about that.2-3 days then passes by and nobody from the repair contractor called. 4 days later, someone finally calls and said they had to also order an ice maker in addition to the gasket. They have not seen the leakage problem at this point, but theyre ordering parts? Another 3 days passes and nobody called, so I called them. They let me know they had us scheduled for a technician to come out the next day. When was somebody going to tell me? They said they would try to get us a morning appointment. When I told them KitchenAid said they would work with my schedule, they just said they would try. I immediately called KitchenAid, explained this whole fiasco all over again, and the customer service rep offered me a $125 gift card for the ruined food, and said to have the technician come out one more time, and if problems still persisted after that, they would give us the option to either replace the unit or choose another refrigerator. The next day the repair contractor came with no parts that they claimed they had ordered and were waiting on. The guy looked at the freezer, said Wow thats really bad and claimed we needed a new door, which Kitchen Aid would need to approve, and would take 4-6 weeks to come in. He looked at the ice maker and said he would take care of that another time. I called Kitchen Aid immediately. The representative proceeded to tell me that they will not replace the refrigerator that their policy requires a certain amount of information and severity and our case does not qualify for a replacement as per their policy. He said the representative I already spoke to should have never promised me something thats not true. When I expressed my concerns - needing to miss work again, not being able to store food, having only $125 reimbursed even though I probably lost about $500 worth of food - his response was I understand, but offered no real solution. The only option he gave me was to send someone from a different repair contractor for a second opinion. So now I am left waiting on another appointment, with another technician, along with another day lost from work. The pictures Ive attached dont even begin to show how terrible the freezer ended up getting - this only shows the beginning of the problem. I am unbelievably disappointed in the product and service. When you spend thousands of dollars on a new refrigerator, you expect it to work properly.

I have a brand new Kitchen Aid Conversion Oven/Microwave combo. The way the microwave is designed, you open the door down, like an oven, toward you. Thus, my child opened the microwave, took out some warmed milk, and spilled it on the door as he was getting it out. Some of the milk seeped in between the glass of the door. Apparently, there is no way to clean it! It looks terrible!I called KitchenAid customer service and they told me this a cosmetic issue but a repairman could come and take the door apart for $129 to clean it! Clearly, this is a design flaw! Spills happen all the time with food preparation. The owner should be able to clean it themselves!!! There are no warnings about this in the instruction booklet. How is the consumer supposed to know they cant fully clean the appliance? Why isnt the glass sealed? I want the public to know about the design flaw in the appliance.

Same thing. The upper sliding shelf broke and KitchenAid will not cover it under their warranty. The place we bought it managed to get KitchenAid parts to fix it for us. But we too will NEVER buy anything made by KitchenAid again. At this point there is nothing they can do to make us a happy customer again. $1,143.00 for a dishwasher that breaks for the second time in 18 months.

We went with the KitchenAid suite of appliances because we liked the reviews we read about the dual fuel double oven range (KDRS505X). I like my oven a lot....except the cooking surface scratches so easily! How am I ever going to clean around the burners when it seems the surface scratches when barely touched. Our microwave hood (KHMS2040) had turned out to be a terrible choice. The vent fan is horribly loud. Service came out to look at it about 3 weeks ago and determined we needed a new motor. (That wont come for another 3 weeks). This past weekend, the fan AND microwave suddenly turned on by itself. The microwave light came on and the turntable started turning. And it was louder than ever. We couldnt turn it off by pushing the cancel button or the fan button. Finally had to unplug it. Now we are afraid to leave it plugged in. What if it turned on by itself and we werent home? Scary.

Replaced a Samsung which could not be repaired. Presently I have had no problems with this dishwasher and am very pleased with its performance, and appearance.

Control lights failure when buttons are pushed - This has happened repeatedly, and is expensive to have out-of-warranty repairs made. Also KitchenAid/Whirlpool uses third party service technicians, which in my case proved to be incompetent and actually broke other parts of my dishwasher. Kitchen Aid refuses to stand by their recommended third party service organization (whom they have since fired) and allows them to sell the customer (me) an extended warranty which both the since-fired service organization (A&E Factory Service) and KitchenAid refuse to honor.

Purchased a KitchenAid Dishwasher model #KDFE204EWH2 and after 18 months needed to be repaired at the cost of $311. The Sump & Motor assembly unit needed to be replaced. I purchased a KitchenAid because my last KitchenAid dishwasher lasted for 25 years. Very unhappy with my new dishwasher.

After installing a Kitchenaid Microwave Convection oven we found that the door steamed to total fog, remaining this way often for 24-30 hours. After a service call and a recommendation to replace the unit by the service people, the exchange was denied by the product exchange department - who did not even have the grace to call and tell me of the denial. After protesting that 24-30 hours is not acceptable for a door to fog over (never has happened with any other microwave oven I have owned) was not normal, I was told point blank that the product exchange department has the last word and it is final. It is a $500 unit and I cannot believe that they would not just exchange it. I am a designer who specifies products often - I will not work with Kitchenaid again based on this experience.

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100s of time a week and there is no guarantee that it wont happen again. When I asked for some certainty that the oven would be safe, he said he wasnt the designer and it wasnt his role to tell me that the oven would be safe in the future, then he said he refused to do business with me and put down the phone. I am appalled. We escaped lithely this time, but there is no way I am prepared to let it happen again. I think everyone should know how unsafe these ovens are. KitchenAid needs to withdraw these ovens from sale and, for me, they need to return my money so I can go in search of a different oven. I will once again be phoning KitchenAid to find out what they will do about the situation. I phoned Trail Appliance Edmonton South but they said their technician will phone tomorrow. They, however, did not seem to realize how serious the situation is. Does a child or someone has to be seriously hurt before something happens to have this oven removed from sales?

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3 wide) hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasnt sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.Months passed, and we went into the Christmas season, then New Years, and I was too preoccupied to deal with it. The grinding noise went away, but the ice build-up became so great that it created two problems: On the one hand, it prevented the freezer drawer from closing because there was so much ice behind the drawers--it would break off and fall on the freezer floor, creating a blockage--this has incidentally resulted in our freezer defrosting countless times, and having to throw away endless amounts of food. When that happens, the system stops making ice as well, so theres that. Additionally, the refrigerator warms to about 45 degrees. This has happened more times than I can count, and we ultimately have to get on the ground and scrape all of the ice out with an ice-pick and yardstick. The other issue with the ice is that it prevented the freezer drawers from sliding, so when I pulled one of the drawers forward, the front panel literally pulled off in my hand. So now we have a drawer with no front, on a newish refrigerator. The ice maker makes a tub of ice, then because it must be melting slightly and refreezing, it all forms into one giant ice cube, so the ice dispenser never works either, and I have to chip all of the ice out with an ice-pick.When I had finally had enough, I went down and spoke with the same salesperson (by this time, over a year had passed), and he said that he didnt remember the conversation, and that there was nothing that they could do about it. We called the manager over, and he laughed saying that so much time had passed, of course they couldnt do anything. We have documented proof from the first 60 days (in the form of videos with dates) that this refrigerator is a $3,100 lemon. This refrigerator needs to be recalled.

Purchased KitchenAid undercounter KDTE204DSS at Best Buy 12/2014 - used 1-2 x weekly. Great machine: good drying, no spotting, relatively quiet & clean dishes! Bottom rack occasionally left track when pulling out by corner rather than center. Paid $700 at Best Buy [in package deal with other appliances] $20 kit & was told this model would last minimum 8-10 years so I didnt purchase $159.00 Geek Squad extended warranty.10/2018 [after 4 years light duty] started making grinding and whining noises. Called Best Buy and they referred me to KitchenAid, who then referred me to local authorized KitchenAid repair service. $125.00 just to come out and diagnose, but could be applied to repair if applicable. After tearing entire machine apart [literally removing from under counter, unscrewing panel & interior components, detaching control panel & parts all over my kitchen] service tech needed to make several calls to his company before finally announcing that it was the *computer* that was shot - which would cost $450.00 to replace.At this point, without any warranty on the rest of the machine - it didnt make sense to repair. KitchenAid helpline was polite but could do nothing to help me. Dilemma is Id prefer to move to Bosch, but most reviews say KitchenAid dries better and I do not want mildewy odor. Very disappointed with extremely poor US manufacturing in all appliances.

Model KUDS301XBL - This dishwasher was purchased in May 2011 at a total cost of almost $1,000. Since having it installed, it has required service and the motor has been replaced twice - in 2012 and again in 2013. The wheels and rollers have repeatedly broken off. Now, after less than four years, it has failed again and the motor will need to be replaced for the third time. Each time services required, it is a minimum of one week - and typically 2 to 3 weeks - that our family of six is without the use of a dishwasher. In addition to its lack of reliability, this high-end dishwasher has never adequately done a good job of washing dishes. Even the service technician has said, I dont care what the salesperson told you, if you want your dishes to be clean, you will have to pre-wash them. Perhaps we just got a lemon, but the manufacturer has done nothing to correct our situation.

My brand new dishwasher leaked from the moment we got it. Kitchenaid took a long time to send not one, but two repair men out to check it out and we were told by BOTH that we should have the dishwasher replaced since the tub was damaged in addition to a marked front panel. Then it took them weeks to finally say they are replacing the parts and then they come to refurbish it and the tub they bring is damaged. I now have to wait an additional 12 business days to have them come back. This will make a total of 3 months without a dishwasher and I have a toddler. They are the worst customer service I have ever seen. I will never ever buy a product from them and I will never recommend them to anyone.

We bought a brand new KitchenAid refrigerator in April 2006 ($4300) and the main control board went out and they do not make the replacement part. We have been without a refrigerator for 3 weeks and still have no idea when we will have it fixed. The repair company says they have to find a circuit board to have it overhauled. It is unbelievable that Kitchenaid stopped making a major part that control the entire refrigerator.

We spent $665.11 on a microwave that lasted 1 year and 2 months. As is does not fall into their 1 year warranty, they refuse to help or compensate in any way. We had the same issue with a $900 dishwasher we purchased from KitchenAid a couple of years ago. BOTH appliances stopped working after exactly 1 year! It would seem that they are in the business of manufacturing CHEAP China appliances that break shortly after their warranty so you must purchase another one.Customer service is no help at all. They just read from a script repeating the same sentence over and over again. Other companies like Black & Decker and GE have much better customer service and ability to help customers when their products do not work. Would shop from them instead! KitchenAid KCMS1655BSS 1.6 cu. ft. Countertop Microwave Oven with 1200 Cooking Watts, 9 Quick-Touch Cycles, Recessed Turntable.

Bought this June of 2016. Looks great and worked great. Received the ultimate error code. PO flashed every 10 minutes or so. Fridge shuts down and restarts. Fridge and freezer parts stopped working correctly. Replaced the pantry Drawer UI PCB circuitry board and the harness attached as instructed by Whirlpool through an authorized repair facility. Six hours later, error code returns and there are no noticeable changes. Had the evaporator motor replaced at a follow-up date, as the original part was wrong that was shipped. This cooled the fridge and freezer correctly, but the PO error code returned.$800 later, tech support at Whirlpool has 2 or 3 more ideas as to what else it could be. The fridge is out of warranty and customer support can only offer me $75 to help for the $3,500 spent. My 14-year-old Conquest fridge by Whirlpool in the warm garage is working better and has only cost me $45 in parts since new for a new fan motor. The design problem is that there is a circuit board under the water dispenser, and no way to keep any leaking water from frying the circuit if that was ever a problem. Im hoping the next dart we throw hits the problem(s) and fixes the issue.

My KitchenAid dishwasher experienced failure of the detergent dispenser. I obtained a replacement part. To access the failed part for replacement, one first remove the front panel from the door. It is held on only by six screws. Inside the panel is a foam sound and heat insulation and panel brace/stiffener panel made from form-fitted polystyrene. It is glued to the panel surface and faces against at rubber liner on the inner panel. The design permits free removal of the panel/foam assembly.Unfortunately, the foam has welded itself onto the inner panel rubber liner, preventing the front panel from being removed without destroying the foam insert. This is a critical part, dampening noise, keeping the cycle heat inside the washer, and stiffening and bracing the panel. Whirlpool has discontinued this part and it no longer is available. Their only advice is to locate one form, an independent parts supplier who might have an old one in stock. Yeah, right! I have tried every parts place I could find on the Internet, but with no success. This dishwasher is around eight years old. I would expect Whirlpool to support it for at least ten years. I will not be purchasing any more appliances made or sold if (not) supported by Whirlpool.

Bought the micro/hood 3 years ago and have had nothing but problems with the micro. Starts beeping and the micro has started on its own. I think it is a safety hazard and will start a fire. Have put it on a power bar and turn it off when we are not home and at night. Had the controls switched out twice now to no avail as it still happens. Kitchenaid is sending their repair man again (Sears repair twice) and now Kitchenaid repair man twice. Both could not find the problem. Tired and scared of this darn microwave and want it replaced and out of my house before something terrible happens.

I called KitchenAid and contacted the repair guy. He came and said he needed to get parts. Week passed. Meanwhile, our contractor had come and fitted the refrigerator with the custom panels to match our new cabinets. Then the repair guy came with 1 of 2 possible bad parts, opened the box and part was broken. I found out from him that the other part - the main circuit board - was made by some factory in Japan that was wiped out by the tsunami. KitchenAid has no replacement parts for this board. If it is bad, it has to be pulled and sent back to KitchenAid to be repaired. However, repair guy said, We should replace the control panel board first and see if that does the trick.I called again to KitchenAid and had the part shipped to our home to expedite the repair - another week passed before we could get the repair guy back (we live in the country) and he opened the box (part number of the box was right) and said the part that was sent to us was for a stove. That was today.We have now been over a month with nothing but a mini-refrigerator - KitchenAid has been unresponsive and uninterested in helping us. We have now contacted both the place we bought this turkey from and have agreed to wait until Monday for the sales person to contact KitchenAid and see if he can get a replacement (which we are pretty much boxed into, as we have a big investment in the custom cabinet arrangement).Im SO disappointed and frustrated.

18-month-old refrigerator. Size is huge. Too deep, things get lost in it. A refrigerator should only be about 25 inches deep the depth of a kitchen coauthor. The inside is poorly organized. The door and bins are the only good organization component. Unused space as too many high places. Ice maker the other day pumped water into the freezer area and leaked out onto the floor. Only one temperature control for both freezer and refrigerator. Recently now it is freezing the milk and other items. Yet freezer is not as cold as it should be. Would not buy a KitchenAid again.

While building a new home we selected KitchenAid for several of the appliances. The freezer in this refrigerator failed after less than 2 years. The factory approved service company was called and on the first visit they determined it to be a evaporator fan. Of course they did not have the part. So it was replaced on visit number 2. It failed again after about 1 month and visit number 3 was scheduled. This time it was determined to be a controller board. Again, the tech did not have the part so visit number 4 is scheduled. So far it has cost me almost $600 and 4 days of waiting for the tech to show up. Not good for a $3,000 + appliance.

KitchenAid drop-in stove/oven bought in January of 2015. DONT YOU JUST HATE IT WHEN YOU BUY SOMETHING AS BIG AS A STOVE -- RELIABLE ONLY ON THE NAME? It is my fault for buying from SEATTLE HOME APPLIANCE THAT WAS GOING OUT OF BUSINESS. I didnt know that but it was KitchenAid so was thinking they would stand behind their product. I paid for the person to come and I paid for a new element on a new drop-in stove/oven and it made no difference at all. IT SUCKS!!! I dont cook/bake at all. I cant afford to buy another one and Im almost 70 and just wanted to bake cookies. well you cant!!! They need to replace these terrible products and give me one that does work.

I have had several KitchenAid dishwashers, and have found all of them to be a good solid value for the money. Capacity/noise level/rack design/durability/appearance all good. I run heavy use and have not encountered any repairs. I typically spend around 1100.00 and plan on 7-8 years of use before purchasing again. I like the hidden controls and the cycle light is easy to notify you. Very functional and I would do it again! The only reason I gave it all 4s is that I would have to save the 5s for an over the top Swedish dishwasher which I wont spring for $$$$!

Moved into a townhome. Excited to return to KitchenAid products including the gas range. It took 40 minutes on all burners to boil a single pot of water. I had a technician come out. He pointed out the grates sit too high. He suggested replacing the safety valve. Total cost was $300. It did not make a change. I called a distributor. He reported I cannot replace the grates and it is a faulty design of KitchenAid. If anyone can help I would appreciate it. Model number is KGSS907SSS00. It is a 2006 product. I am worried regarding the self clean over after reviewing your website.

NEVER BUY A KITCHENAID REFRIGERATOR!! EVER!! My refrigerator has not worked since my install in July, 2019. Multiple service calls with no resolution. When I call I am put on hold for an average time of 30 to 45 minutes. Today on a 53 minute wait, when I connected they transferred me to the dept. responsible for my exchange and now it says a 75 minute hold. Customer service people have been nice and pleasant, but the company as a whole has a real issue and are understaffed. In addition, when I call to discuss the issue they just want to sell an extended warranty. I paid over $3,800 for the refrigerator, so expectation would be that it would work and be a good product. IT IS NOT!

I purchased a KitchenAid side-by-side Refrigerator #KSCS25INSS00 for almost $3000.00 from Sears in 2004 with 5-year service contract. In 2009, I called KitchenAid Repair because of cracks in cavity liner since it was under factory warranty. Serviced by A&E Factory Service, who strongly let it be known that the service charge must be paid regardless to analysis, Serviceman Raymond #** said the repair to the cracks in my refrigerator were cosmetic and would not affect the cooling of the unit. Service was under warranty but the repairman advised against cosmetic repair because it would show as a patched-over look, will not look good and again, would not make a difference in the cooling. I found out this was not so. I began to notice over time that milk, juices, and other foods seemed to be slowly spoiling more than usual. In July 2011, refrigerator was not cooling. I called Sears for service and was put under extreme pressure to purchase smart agreement prior to appointment or pay service charge prior to serviceman sent to my home. I took smart agreement, serviceman #** arrived with computer and wand type device and said that he really didnt know what the problem was but it was probably maybe a leak and seemed to be a sealed system internal problem. He steadily called in to confer with others and after about 2.5 hours, he said he would try to find the leak and the decision about the unit would be up to Kitchenaid. I advised that I had a Kitchenaid warrant on the seal system problem. He advised to give the refrigerated part 12 hours (freezer 24 hours) to adjust and call Sears of any problems and then left. The unit seemed to operate for a day. Ice formed in the freezer but melted down the front of unit. I called Sears immediately that day and could not get an appointment until the next week! Serviceman #** came and was in my home no more than 5 minutes and placed a sticker deemed unit not economical to repair/scrap and said Sears would offer a $500 discount on another unit! I complained that it was not economical for Sears to repair but it was economical for me to spend more money! I reminded him that Kitchenaid warranted that problem and was advised to call them. I called Kitchenaid and was on phone for more that 2.5 hours getting the runaround especially with Customer Experience Team. I spoke with several people about them honoring the warranty on the sealed system repair and was told they would send a serviceman out to check out the unit. Serviceman from A&E turned out to be the same first serviceman from Sears and he refused to return although he was representing Kitchenaid. He said he was not allowed to call Kitchenaid and that I would have to do that myself. I was back on the phone with Kitchenaid Customer Experience for another 3 hours and was being preached by Tammy or Pammy about Tech Teams from Sears and Kitchenaid not reporting my problem. But she said Kitchenaid would stand by their warranty. She finally said she would have a Kitchenaid supervisor contact me and I gave her the best number to contact me which was not followed. The supervisor Denna called a few days later and left a message on my home number, not the preferred number that I have given. Dennas message was that she didnt know what Kitchenaid could do for me and advised that it would be best to take Sears $500 offer but I could call her to discuss it. I left several messages and she never answered or returned my calls to her **. One last attempt with Kitchenaid Customer Experience, I spoke with an assistant Joetta, at the same number, but another extension **. After a lengthy conversation, reminding her that I had a Kitchenaid warranty on this repair, she seemed to agreed to help with the problem and said she would send a team that could help with the situation. She took all the necessary information and promised to get back to me. That was two weeks ago. Nothing. It is apparent that Kitchenaid does not stand by their warranties and do not care about the customers.

We purchased a combination oven & microwave/convection oven in 2008, the microwave recently began to not heat food and drinks. We notified KitchenAid and were referred to a local repair who diagnosed the problem and said it would require a new magnetron and control board, with labor the cost would be $650+, we decided the cost of the repair was much less than a new oven and microwave and committed to the repair. Repair was made, microwave now functions/heats food and drinks at a fraction of the previous level. Had repairman return today to diagnose and repair again. He proceeded to do test as dictated by KitchenAids factory tech on the phone with him, fill vessel with 10oz. of water, check temperature, heat for 30 seconds and check again. The difference was +20 degrees hotter which is the lowest level of their benchmark for acceptable being acceptable.Bottom line is it still doesnt heat as it did before the $650+ repair. I then spoke with rep at Kitchenaid for an hour expressing my displeasure and asking for help, their answer’s sorry but its a 10-11 year old appliance and they dont perform as well when theyre that old is the final word from them. My question to her was why didnt anyone mention that before we committed to the repair, she was silent on that. Sooo, I will not advocate KitchenAid as a quality product again much less purchase another of their appliances. I will advise others to look elsewhere when shopping for appliances! I have also filed a dispute with my credit card company in an effort to recover some of the cost we incurred.

I have replaced my stainless steel Kitchen Aid dishwasher twice in the past 9 years. The first time there were issues with the motor/electrical. My current one continues to have problems: electrical issues, wheels falling off, top basket not aligned ever. The product quality is so low. I cant believe I replaced it with another Kitchen Aid. The only reason is that I wanted to match my other appliances. I do not recommend Kitchen Aid dishwasher as their longevity is about 4 years max. Thats a lot of money to invest for just 4 years.

I will never buy a Kitchen Aid product again. I have the model number **** paid at $800.00 for it. I have had similar problems with the dishes having a film on them, coffee cups have stains, and silverware getting rust spots. I have tried different settings, cleaned the filter and the drain but nothing works. What’s the use of a dishwasher if you have to wash them after the cycle is completed? My advice is, do your homework. Please search other brands to buy. I wish I had!

After only a year and a half we started noticing ice buildup on the inside of the freezer and the refrigerator was not as cold. Made adjustments to the temp settings and still no difference. Called manufacturer and they pointed out that the warranty was expired but if we paid $129.00 to have a service technician check the refrigerator the part that might not be working could be covered or maybe not. A shot in the dark in other words. So I’m checking website troubleshooting tips and this is a common problem. If that’s the case why don’t they show some class and fix it!

I purchased a KitchenAid stainless steel dishwasher on 5/9/2009, model number KUDX03FTSS. As of now, the stainless steel is rusting. How can this be? All of my other stainless steel appliances are over 10 years old and they are not rusting. The bottom line is KitchenAid is using a sub quality of stainless steel in all of their appliances. I called KitchenAid and they said there is not a warranty for finish on their appliances. How convenient is it for KitchenAid to reduce their cost of materials by using substandard stainless, then say there is no warranty on the finish? That is nothing but a ripoff by KitchenAid. I will never purchase a KitchenAid appliance ever again. I hope who ever reads this seriously considers another brand.

After a spill over from a fruit pie I tried cleaning my oven for the first time. I followed the directions...wipe up the spilled water in the bottom of the oven and the very short cleaning cycle. The water was not even hot when the cycle finished and absolutely nothing happened. The convection oven does not work so its a very expensive stove that I could have purchased in the 60s. Shoddy product.

Ive had a KitchenAid dishwasher for 5 years. In March, it stopped running. And after some debate, I finally got KitchenAid to pay for parts (the control panel) which were covered under warranty. One week later, the control panel failed. And again, KitchenAid replaced the control panel. Today, the control panel failed again. When I called KitchenAid, they refused to replace the faulty part. Apparently, the warranty expired 2 days ago. Even though the part or parts have been faulty, they refused to replace them. At this point, I am better off buying a new unit, because the same thing will probably happen again. Oh, Ive been paying for all the labor charges each time it breaks. Plus, the KitchenAid microwave just broke too.

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

Very disappointed with Kitchen Aid refrigerator quality. This is 2nd one. First one was replaced by Kitchen Aid after many attempts at repair. The ice maker spewed out water into refrigerator trays, water dispenser not working properly, pathetic (not wholly formed) looking ice cubes, ice buildup around ice cube dispenser chute and under ice maker. This one has similar ice maker problems as first except water dispenser works and water doesnt spew from ice maker to same degree as first refrigerator. Now after 2 years the LED lights on the top and in the freezer compartment have gone out except for one dot in the middle of each light set. After replacing the freezer light without fixing the problem, authorized repairman thinks a new computer board at over $1,000 MAY fix the problem. Refrigerator costing over 3 grand needs 1 grand repair after less than 3 years of residential use. Spend your money elsewhere.

We installed our KitchenAid Refrigerator model #KFXS25RYBLO in February 2015. Within 6 months the ice maker stopped making ice. The repairman told us it needed to be replaced and that he has had to replace EVERY KitchenAid ice maker from that model. Next 1 year later the hose froze up and had to be replaced. The repairman explained that it was a new and improved hose that once again KitchenAid replaced. Then 1 year later the bottom freezer froze up. Once again another repair. Then today March 2018 the ice machine is AGAIN not making ice and after troubleshooting the repairman now says we need a new ice maker. This is the WORST refrigerator that we have had in our 41 year marriage!

After six years, our microwave stopped working. A service repairman said he could fix it for $375, something to do with the panel door message. I figured I could go without the microwave for a while. Then after cleaning the oven, the glass shattered in the microwave. Heat must have risen and too hot. The oven still works, but the glass is still getting into the oven and on the floor. Of course, this model is discontinued. Im looking at GE as a replacement. Too bad as everything else in our kitchen is KitchenAid. I would not recommend anyone doing their kitchen with this company.

I was using my Kitchenaid double oven self cleaning option for the first time. After setting it for the 4 hour cleaning about two hours into the process, I heard a large bang and then saw chunks of glass all over my kitchen! Luckily no one was in the room at the time. My main concern was how to shut the unit down. Do I call Kitchen Aid or the Fire Department?Their customer service line was of no use. The first call was disconnected. The second call told me to trip the circuit breaker. Good call. But needed the exact serial number but I couldnt provide that because of the safety issue. When I am able to open the door I will see if there is a recall or safety issue. Glass is everywhere. Im so glad no one was in the kitchen at the time it blew!

We purchased a stainless freezer at the bottom model in January of 2013 from a local appliance store. Within a couple of months we had a freezer that stopped getting cold and lost all the food in it. A repairman came quickly and said it was working fine and it continued for a year. Then the freezer stopped working for a day, but came back on. In October of 2015 the freezer stopped completely. We have had a series of repairmen out and we still have no freezer. I have called KitchenAid and they said they would only fix and repair what is in the sealed unit, but that often the control panels fail and that they wont fix or replace the control panel. We paid top dollar for a fridge that lasted two years. There is no way I would ever buy a KitchenAid product again for any reason. This has been a nightmare. We were without a fridge during the hottest two months on record and now we are going into the holidays without a fridge/freezer. I would never recommend buying a KitchenAid appliance and would warn anyone to avoid this company.

We recently bought a used KitchenAid stainless steel stove. The control knobs are at the front of the oven and we discovered that they are easily turned on with even the slightest touch or bump. Unfortunately, when working in the kitchen, I did not notice that I had lightly touched the control knob which turned on the High setting. Within minutes the high setting ignited the oil in the pan on a front burner and flames were shooting up hitting the over-the-stove microwave oven. The flames covered the bottom edge of the microwave and the plastic edge melted.Luckily I was able to extinguish the fire, but my house has extensive smoke damage and could have completely gone up in flames. As well, the microwave oven is no longer useable. The stove knobs are a serious safety hazard as they can too easily be turned on with a light touch, a childs hand or even a dog sniffing the front of the stove. We are going to throw the stove out and never buy a KitchenAid appliance again.

I bought the Kitchenaid 5 door refrigerator (French Door) in May 2016. The ice maker went out a couple months after I got it and it was replaced and then 2 more times it was replaced in less than 6 months. I decided that maybe the water filter was the problem and didnt replace it. Took it out and didnt have any more problems with the ice maker. Now only 3..5 years later it started having more problems but not with the Ice Maker. It completely stopped cooling and everything in the freezer thawed out and had to be thrown away including things in the refrigerated area. I researched and they no one will provide an extended service on it because they dont cover french door refrigerators. Now I know why they require too much service and dont work well. I called a repairman and will have to wait a few days for them to come out. Lo and behold I was woke up this morning to the sound of ice cubes dropping into the bucket. It has started cooling again. I am still having someone come out but am wary of this refrigerator and dont trust it. I spent over 3 thousand for it 3 years ago and never again will have a french door refrigerator or a Kitchenaid one.

I purchased a KitchenAid dishwasher, model # KUDC10IXWH4 on August 1, 2013. I have been having difficulty with the machine for the last 6 months. My dishes were coming out dirtier than when I put them into the machine. The machine was not using the soap, it just piled at the bottom. I tried powder soap, liquid soap, and pod soaps with no help. Finally my husband made it so he could watch the washing process. The spray was only going up about 4 inches - not hitting my dishes. No wonder I have problems. We are trying to put in a new motor at $100.00. I have only had this machine for 2 years and I already have to make costly repairs. Very disappointing!!

I purchased a stainless steel side by side for about $1700.00 in July of 2013. Here are the issues with it and please keep in mind, two service calls were made to look at it, more on that later. The stainless steel started to show rust spots all over both doors. You cannot fill your glass with ice from the dispenser in the left door when the right door is open which is very annoying. The left door does not close all the way when you swing it shut. It looks closed and the open light goes off but it does not make a seal and you have to push it to shut all the way. It is extremely loud when it makes ice. The water filter replace sign came on after about 3 months and the filters are about $50 each and it beeps at you 3 times when you get water until you replace the filter which is very annoying.I called about 9 months before the warranty ran out and they sent some guy who was trained to tell me it was everything else in my kitchen that was wrong except the refrigerator. I called again about a month later because the rust was getting worse and the second guy that came out said the doors needed to be replaced and that he would order them. It has been about six months and still no doors and now it is out of warranty. DO NOT BUY A KITCHENAID!! And take a magnet when you go shopping for stainless steel because magnets stick to KitchenAids!

I spent $2,300 at Arts Appliances In North Haven, Ct, for a Slide-n electric range and microwave that were shipped direct from the factory. They were so called professionally installed. The time we used them the range emitted a loud pop and a flash which blew the breaker. The cause was a disconnected burner wire that shorted out on the chassis. Evidently the wire was never connected at the factory, an oversight that could have caused a house fire. We also quickly discovered that the lamp in the microwave above the range did not work.Arts sent us a couple of replacement bulbs. It took all my strength and care to remove the bulb which I discovered had been silicone sealed into the bulb socket. Its incredible that no one discovered these defects during the in assembly process or in Quality Control. Two major appliance shipped to the same consumer and both were defective. Adding insult to injury it took days to reach the factory claim center and days for a tech to arrive. The store owners insisted that I had to resolve the problem with the factory.

Email to Trail Appliance: I meant to email you earlier but weve been away. All appliances are in and look great. Were just wondering though if a support might be missing from the fridge. Ive attached a couple of pictures to show what I mean. The shelf above the two crisper drawers seems to be missing a middle support? Because as soon as you put any items on it, it really sags in the middle. You can see the glass shelf separating from its white plastic rim and then gap between two crisper drawers getting wider at the bottom. Are we missing a piece or is there anyway to fix this? It seems such an obvious flaw. Trails response: I have checked both units on the floor and neither have a little support... so sorry... It does seem odd that it does not though. My last email to Trail: So what are our options? I must say every time I open the fridge door - what I see (that sagging shelf) is unacceptable. I thought we were upgrading our 17 year old appliances - but it appears not, and Im sure that anyone else who has bought this fridge would be experiencing the same issue. So just wondering what my options are? Does KtichenAid stand behind the supposed quality (or lack thereof) of their products or are we on our own? And what about Trail Appliances? Where do they stand on selling crap (pardon the harsh language) like this? Suggestions? Waiting on response to this last email - but would NOT recommend buying this fridge for this reason.

I bought this 1st model about 8 years or when it was a new model. After 1 year the rectify started becoming very noisy to the point that you had to shut the bedroom door because of the sound! I bought it at Brandsmart USA and they sent out their tech in 2 weeks after call and ordered some parts and took another 2 weeks to come back and install. Seemed to work fine but soon the problem was back and another 2 weeks and a repeat of the latter! To make it short this went on into my extended warranty which I purchased with fridge. After humorous service calls from different techs they have me a refund and I purchased my 2nd same model rectify believing I had just got a lemon. Well to my surprise it began after about a year later with the same problems! I lost many days of work and pounds of food in this experience and was told this was going to be replaced also but to this day I have to defrost freezer and rectify about every 30 days. So my conclusion Dont buy a KitchenAid fridge because I see now after internet investigation Im not alone!!

This may be a fine refrigerator; maybe we bought the lemon of the bunch? Either way, KitchenAids repair service/process is TERRIBLE. KitchenAid uses Flamingo Appliance Repair based out of Florida with a branch here in Atlanta. They have been to my house 8 times within 4 weeks and they have been incredibly rude and unhelpful. How many of you have that much time that you can take off from work? Yea, me too! The customer service representatives with KitchenAid and Flamingo have been polite, but all they can do is read to you the script that is written for them. Meanwhile, we have spent $3,000 on a refrigerator that doesnt cool below 50 degrees and the ice maker may or may not dispense ice from the door, which Flamingo cannot address if the one time it decides to work is when the technician is here.. I write this review, because I WISH I would have read this review before purchasing ANY KitchenAid product! Buyer beware!!

I purchased a KitchenAid dishwasher model KUDC20CVSS4 in September 2010 to match all my other KitchenAid SS appliances. It will not totally rinse off top rack dishes and glasses of food residue, and as a result, food particles harden on them so bad that I must soak them in the sink to get them cleaned. I had repairmen out periodically since November 2010 to fix the problem. I have been told to run hot water before starting dishwasher, scrape/rinse dishes thoroughly before washing, switch to liquid Cascade from powder or tablets because H20 doesnt get hot enough to dissolve it, and to run dishwasher with 1/2 to 1 cup white vinegar on occasion. Nothing has worked. The bottom line is that we bought an $800.00 lemon with no recourse. Oh yeah, I was also told that new dishwashers are all made the same since the government enforced new Energy Use standards. I think its baloney being sold to me in order not to buy a new dishwasher (which we are considering). KitchenAid knows about the problems with this unit since it is now discontinued and replaced! I wish they would replace my dishwasher and start a class action suit against KitchenAid.

We bought a whole suite of KitchenAid large appliances (from Fergusons) for our new home build. We have been very satisfied with the performance of all - UNTIL the dishwasher tore up. It was still under the factory warranty. We called the issue in and there was a local company (American Appliance) that arrived 3 weeks later to repair. They discovered that the heating element of the dishwasher was broken and needed to be replaced. They ordered the part. They said it should arrive in 7-10 business days. After that amount of time, I called to be told that it was on backorder. They didnt have any clue of when the part would be back in stock. Therefore, we started reaching out to KitchenAid directly.We have spent over 6+ hours trying to reach KitchenAid and to speak to their technical department, parts department, warranty group, and finally complaint group. We have been told multiple things - there was a recall on the part (cant confirm that one), the part was out of stock and would not be in stock until after December 30 (totally unacceptable), and that the part was finally now in stock. We were told on July 8 that the part would go out to us on a truck the next day. Apparently that didnt happen. We have been on the phone with KitchenAid complaints again today for over 1.5 hours (more time) to be told that the part has been ordered but has not been pulled and shipped yet and that it would take another 2-3 weeks for that to happen.We made the choice to buy Kitchenaid (Whirlpool) appliances for our new house because they are American made and felt that they would stand behind their products. We are so dissapointed in how this has been handled. We are going to be without our dishwasher for at least 2+ months (and we are a family of 6 people). Our disappointment comes from both the quality of the part but even more importantly the way we have been treated and the repair handled once it tore up. I would not recommend them today. I would be cautious because if you have issues it is not an easy road to travel! Our warranty has not been very effective up to this point.

I have never had any problems with this dishwasher. It has several settings and you can save energy by setting it to air dry. Works good and dishes are clean and not streaked when they come out.

Bought this built in fridge 2020. The doors slam so hard it will catch a finger or push you in the back as you load groceries. Also it gurgles so loud it annoying when you have any company. After several calls to KitchenAid they sent our service to replace springs, better but not great. They say no remedy for the gurgling. Unbelievable....This is a $9,000 fridge. Do not buy this, it’s junk.

Like thousands of other people my KitchenAid Superba oven (KEBS177DBL7, serial no: XJ3101002) refused to heat up after I used the Self Cleaning feature for the first time since Ive bought a house with it. Of course, it was the infamous blown thermostat. I contacted the KA customer service providing links to other complains about the same issue and asking just for a new part. They said that even though I am a valuable customer they cant help me since the oven is out of warranty. Fine, I asked to redirect me to a supervisor and finally she called me. I told her, that everybody knows about this problem but KA and that there should be a recall. She kept repeating your oven is out of warranty and we cant help you. I said fine, Ill join the army of unhappy customers in the Internet and will just spread the word about how badly KA design their products. She said again that she cant help me. Oh, well, apparently KA doesnt care.Ive already bought the part off Amazon (Whirlpool p/n 9759242, $34, fits just fine) and have installed it myself, not a big deal, but this is definitely the last product of KitchenAid in my household. Ill never buy anything else from them and will continue to tell everybody about my experience with KA.

I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufactures bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

KFIS27CXWH2 - We purchased this French door style/bottom freezer style from ABT Electronics in July 2011. Within two years we had leaking under freezer under our wooden floors. We called one serviceman who couldnt detect the issue. Called ABT and they were out approximately 12 times to finally resolve the issue by installing a heater unit in ice maker which happens to be located in the upper left side of the ceiling inside refrigerator. Never again will I purchase a unit with an ice maker in unit vs. freezer. Just after a year and parts warranty expiration - it began leaking again and thankfully I was home to avoid a real disaster and could turn off water. Yet another serviceman was out 2 days again who left stating he couldnt find anything wrong with ice maker. As of today water is not running into ice maker although we do have water in the dispenser on outside door of unit. Has anyone else had this model who has experienced the same issue? Every time I decide to replace the unit - I want to try one more time to remedy this problem.

We purchased all new appliances for our new house about 2 years ago. After almost a year this refrigerator went downhill fast. Out of nowhere, the ice machine quit working. Then we went to the refrigerator one day and all of our food in the freezer and refrigerator had gone bad because at some point it just quit cooling. We got a KitchenAid service tech out to fix it. Turns out it was some sort of sensor that went out. The ice machine never worked like it originally did. Now, this hunk of junk is acting up again. The water/ice is not working, the control panel is not responding, and the interior lights will not come on. I wish I had gone with a different brand. I hate to replace this refrigerator because it matches all the appliances in our kitchen. This refrigerator was way too expensive to be having this many problems.

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

Kitchenaid Oven Model # KEBC177K5503: This was the second time it quit working after using the self-clean feature. We paid to have it fixed the first time but called KitchenAid the second time. After seeing all the other complaints, we thought they would at least send out a DIY kit to replace thermo piece that keeps the oven from working. They would only charge me for a service call and then any necessary parts. Their reasoning is that they wont fix something that hasnt been recalled but who has the authority to recall the defective ovens? KitchenAid! I will never, ever purchase any KitchenAid product again! And I will spread the word every chance I get. When I see how many complaints there are out there for this product and KitchenAid is laughing all the way to the bank, it makes me angry.

We bought this fridge in 2013, it looks good and has all the features that we need. We are senior citizens, so, prior to 2013, we had owned a number of fridges and never ever had a problem with any of them. This fridge is different, in 2019 the fridge stopped cooling because of the ice buildup. Repairman removed the ice, but he could not find was was wrong. Since then the fridge has not worked properly. In 2020 we placed another service call with Whirlpool (every service call cost a few $$ ).The tech suspected that there is a problem with a control panel, however he was not sure. He informed us that the repair would be quite expensive and it is not covered by warranty. The fridge is still not working properly - the cooling is on and off and we found an ice buildup under the freezer. By now we have had enough with costly repairs and persistent problems. It is time for a new fridge and we will make sure that it is not KitchenAid or Whirlpool. Stay away from these brands.

Nice product. Quiet operation. Gets the dishes really clean. Front looks really nice. It has many options; like tough wash, prewash, rinse only, Prowash cycle, and wash delay. It also has settings for Sani Rinse, extended heat dry, Hi-temperature Wash.

We purchased a kitchenaid refrigerator, model KFCS22EVMS6 from Sears in 2012. We have had nothing but problems with the refrigerator section.... loud noise, freezing food and most recently not cooling. Temperature will not remain at the recommended setting of 38 degrees (changes automatically to 59 degrees and higher). We have had at least 4 service calls on this refrigerator. Just called tonight due to the non-cooling issue and cannot get an appointment until October 27th. The previous service technicians refuse to state our refrigerator should be replaced by Kitchenaid. This is our first and last kitchenaid refrigerator we will ever purchase.

My dishwasher was purchased in November 2012. After having the repairman out several times to fix top rack and a few other things, now am unable to use top rack as the arm is no longer rotating and dishes are not clean in top rack and am only able now to wash dishes in bottom rack. The dealers repairman said he could nothing wrong the last time and charged me $50 even though it is still under warranty from dealer. I am so disappointed in this dishwasher to the point of tears and frustrated no one can tell me the problem. Am following all the guidelines, turned up water temp, use cleaner once a month, rinse aid, etc.

We have the big side-by-side stainless steel model, purchased in 2005 for our new home. We are in the same situation as the previous reviewer. The circuit board was removed and taken for repair. The problem is that the part is no longer available, so they are refurbishing them and must have weeks of backlogged work to do to fix them. We are also waiting on A&E. Unfortunately, they dont give you this information. They say the part is on backorder. Hello, its not on backorder. There is none.KitchenAid and Whirlpool are big companies and they should order some circuit boards because there seem to be an awful lot of unhappy customers losing food and waiting weeks or months for the repair to be done. If you have one of these big units, you can only leave the door open for a couple of minutes maximum. If you need to clean, remove the shelves or drawers and close the doors. Otherwise, the alarm will begin beeping and within days or weeks, the circuit board will fry. This is a known problem and a recall should be conducted to replace the offending parts on these units!

Bought this high end dishwasher in January. Immediate problems where washer stopped mid-cycle. Over six months had repairman out constantly. The fix never lasted a week. Couldnt get a replacement washer until June after a zillion repair visits. The replacement washer which was the same model worked 4 mos. now again having same problem. Repairman usually cant come for 10 days and then sometimes a part must be ordered and another visit made. In between time, we have no dishwasher. This is fraudulent and for customer a whole year of misery. The dishwasher model is first in the series. Obviously a lemon and should simply be replaced quickly with a different model. Super surprised a large company does not have a better service/replacement policy. It is unethical. The product does not work.

We bought our KitchenAid dishwasher 11 months ago. Its one of their more expensive units, at $1300+. During those 11 months, weve had 10 repairmen visit. The appliance is now on its 3rd new controller unit, and its just failed again with the exact same fault - it locks up, with the front panel becoming non-responsive, and requires power cycling from the fuse box; and/or it aborts the wash part way through. Also, the plastic fittings on the racks have deteriorated, such that they have become brittle. On the top rack, and after only gentle use, the retainers for 3 out of 4 of the wheels have snapped, causing the rack to fall off its runners in all but the lightest of breezes.Ill also add that the customer service from KitchenAid is diabolical. The first repairman was openly rude and hostile, and also failed to show up for 3 appointments, costing me time off work. After insisting on a different repair company, it still took another 6 weeks to have the controller unit replaced. Weve fared a little better on subsequent incidents, but not much. Before this, I had a GE unit, which worked without a single fault for 13 years. I really regret not fixing the pump on that GE unit, because it would surely have been cheaper and infinitely more satisfactory than the junk from KitchenAid that Im stuck with now. So, my advice to anyone shopping for a dishwasher, avoid KitchenAid, Kenwood, Whirlpool like the plague.

I have had this fridge for three years. We have been seeing issues with every feature on it. The lights won’t come on, the ice maker is malfunctioning, it won’t dispense water or ice. The fridge will turn off completely for hours and sometime days. My only saving grace is to unplug the fridge, wait ten minutes and plug it in. When I do this, the fridge goes back to normal for about a week.I reached out to Kitchenaid and they sent a tech to my house. The technician told me that there is a common error with the circuitry stemming from the deli drawer. If you read all the negative reviews you will see I am not the only one experiencing the issue. The technician did all his diagnostics and found nothing. He called the tech hotline for Kitchenaid and they told him this is a common issue with this model. The deli circuit and wiring needs to be replaced. They have done it to hundreds of this model. (READ ALL THE NEGATIVE REVIEWS.) The technician told me that even though there are many models that have gone through this, it is not covered under warranty. The parts start at $600 not including labour.When I called Kitchenaid back and told them of the issues and how this is a common issue, they did not deny this. They did say that yes there are a lot of negative reviews on here about this problem, as there are a lot of negative reviews about any product on the internet. They advised that even though it could be a manufacturer defect, the warranty is one year on this and they will do nothing for me. Marie from the Whirlpool Hotline was very adamant that regardless how many people are experiencing this issue, the warranty is one year. Kitchenaid will not repair the fridge, and I am on the hook for what should be considered a recall due to manufacturer defect.I have since reported the issue to the consumer protection act, and advised them that Kitchenaid is aware of the defect, even acknowledges it, but won’t repair or replace. I am not asking for cash back for the food that was spoiled, nor am I asking for a new fridge. I just want the defect repaired, but that is too much to ask outside of one year.

Bought Kitchenaid Model #KUDE40FXSS5 in 2012. Within first year the top rack fell off the runners and had to be replaced. As that was under warranty Kitchenaid sent repair kit, but we had to install it. March 30, 2017 I started cycle. Within minutes water was pooling in front of the dishwasher. Turned off cycle. Drained water from dishwasher and called repairman. He knew immediately what the cause of leak was as he had seen it often. The ring that connects and tightens a water hose to the pump was not tight enough. The original ring could not be tightened as it was installed at the tightest possible connection allowed by that plastic ring. He replaced with a Bosch metal screw tightening ring. Called Kitchenaid and they refused to help with payment for repair. This machine cost $1200 new. This is inexcusable and I will never recommend this product.

We purchased a top-of-the-line over-the-range micro-convection oven by KitchenAid in September 2012. Within 30 minutes of installation the unit quit working. For 2 months we had 4 visits from a repair company while it hung without a door in our new kitchen. Finally it worked. Within the next 2 months the exhaust fan went out. They came, ordered a new one and when they pulled the original the tines on the wheels were shredded??? That was 2 more visits. Then just at the end of September this year the other motor did the same thing. That was 2 more visits.Now this week the control panel on the replaced door just started going crazy at random. So this will be another at least 2 visits. This will be 10 days of interruption of my work schedule for repairs to a microwave. Each visit requires you to allow a 4 hour window for the visit. My microwave has not been in full working order at least 4 months out of 14 months. Whirlpool the parent company will not replace it. They would rather I switch companies to LG or GE for my next appliance purchases. We have purchased just about every appliance from Whirlpool and KitchenAid for 35 years and 6 houses because they are a local company. BUT unknowingly this micro was built in China. Our loyalty to them is done because they have NO loyalty to us as a consumer. Very surprised at the lack of caring.