KitchenAid has been my go to appliance ever since the first used dishwasher I purchased 30+ years ago, still working when I finally decided to upgrade it after 20+ years. I had it for 20 years, and it was already a used item when I purchased it. So that was my first introduction to KitchenAid and I have depended on their quality appliances ever since. I have not been disappointed with my all KitchenAid kitchen appliances for my oven, refrigerator, and dishwasher.

Within the first year, the interior shell began developing cracks. It took hours on the phone to get a satisfactory response from the company. Its been about 7 years now, and the repairman said ...it would cost close to $1,000 to fix, and that it isnt worth it since it will likely break again. Because they always do. I spent a pretty penny on KitchenAid because I was told they are top of the line. Well, I feel cheated out of $2,000.... I have to throw this refrigerator away that literally looks brand new!!! It is absolutely gorgeous, and having to wheel it to the curb is a gross obscenity!

We bought all new Kitchen Aid top of the line appliances. Before year was up replaced 2 circuit boards in fridge. 1 in stove and dishwasher does not dry and leave a purple film in dishwasher. Have to bleach weekly. Now the microwave has broken for the 3rd time. Started with “close door” then no light, now absolutely no power. Blacked out. Absolutely disgusted with these appliances. Over 10g wasted. DO NOT recommend kitchen aid. Do your homework. Don’t waste your money.

Spent $3200+ on a KitchenAid Refrigerator model KRMF606ESS00 about a year ago. Weve had nothing but problems since we got it. The ice/water dispenser would stick open and wed end up with water and ice on the floor. The tech that came out to fix it said that theres a known delay between the ice/water paddle dispenser and the computer that tells the refrigerator to dispense the water. He did replace the unit because it was sticking as well as the delay. This helped. Would have been nice to know this before ordering the refrigerator. Shortly after that was fixed we noticed that our food was spoiling prematurely and the refrigerator seemed warm. I bought a thermometer and found out that the inside of the refrigerator was around 46-48 degrees when it was set to 33. This time the tech that came out said that the paddles werent opening to allow cold air into the refrigerator. Fine. Ordered a part that came in in a few days and installed it. The tech cleaned out pounds of ice that had built up in the back of the unit between the fridge and the freezer when he installed this part. Because of this, all seemed well for a week or 2 until the thermometer started climbing up again. However, this did not fix the problem. This time the tech that came out said it was a gas solenoid that needed to be ordered - something about the coolant not distributing properly between the freezer and fridge. He said it would be a few days to order the part. Five days later I call the repair people again and they said they had to order the part from the manufacturer and it would still be another week or 2. Um HELLO we have spoiled food here and it is the week before Christmas. Nothing we can do maam. We can overnight the part for $100. Call the manufacturer to see if they can do anything. Called the manufacturer WHIRLPOOL who proceeded tell me that theres nothing they could do - they got the order for the part - it IS IN STOCK but they havent shipped it yet. Well, can you overnight it? That is not our policy maam. What? Why not? Can I talk to your supervisor? No maam, that is not our policy. I can email my supervisor and they will get back to you in 24-48 hours. Are you kidding me?? You dont have a supervisor? That is not our policy maam. If he called me maam one more time I would have jumped through the phone. So basically, screw you, customer. Were not helping you and dont care if your food is spoiling. Oh, but were happy to take your $100+ per year to extend your warranty on this piece of crap. DONT BUY KITCHENAID IF YOU WANT GOOD CUSTOMER SERVICE. THEY ARE THE WORST.

Architect Series II Model KDTE704DBL0 is a $1,799 piece of junk. We purchased this top of the Kitchenaid line dishwasher to replace a 16 year old Bosch dishwasher. It was installed on May 11, 2015. Just two years later, in May, 2017, the control panel which operates the entire machine failed. It was still under warranty (labor not covered). It took a week to get the part which was replaced on May 26, 2017 at the cost of $100 for labor. About two weeks later, on June 10, 2017 the replacement control panel failed. This time it took over two weeks to get the replacement part. It was installed at the end of June. The owner of the appliance store gave me a break and only charged $50 labor this time.On Thursday, September 7, 2017 the second replacement control panel failed. And I am once again without a dishwasher. I have not yet heard when the third replacement control panel might be delivered and installed. And even when the dishwasher is repaired... After this how can I have any confidence that it will work for long? It was a horrible decision to buy this dishwasher. The price was three to four times the cost of the average dishwasher. I thought we were purchasing a quality product that would last for many years. I am so disappointed by how unreliable this dishwasher has proven to be. I wish I had stuck with the Bosch. My sister bought a Bosch for $1,200 a few months before I needed to replace my 16 year old Bosch. Its working fine and she loves it.

I had the worst experience ever! My refrigerator has not worked for 10 business days already. They changed all parts but still its not ready to do anything. I have no working refrigerator without food and I have 2 kids.

I had both fridge and stove replaced as we threatened to take them to court. Well, we should have asked for our money back. Our 9 year old KBRS22KMSS $3500 fridge died and though KAid will replace compressor, it will cost $500 in labor and will not guarantee it will fix issue. To top it all off, the service man snickered as he looked at our $5700 pro series oven as he was leaving and commented on how many issues they had and the parts are not available so off to the scrap yard. I will never buy KA, WHIRLPOOL, AMANA, MAYTAG OR JENNAIR products ever again.

Approximately 10 years ago I purchased a 42 inch Kitchen Aid Refrigerator model kssc42qmS01 for about $5500. Seven years later, it required a rebuild of the circuit board for about $400. Last month the overtemp warning light was coming on for both the freezer and refrigerator. The authorized repair guy and Kitchen Aid said they could not fix the board due to the Tsunami in Japan. This excuse does not hold water since there are several after market repair shops that fix these boards daily. Just Google Kitchen Aid Control Board and you will find an entire market place of repair shops and used boards. (They all love Kitchen Aid!) If you read the detailed accounts of other pissed off homeowners who got stuck with a large piece of unserviceable junk in their kitchen read on from this website. My favorite is the guy who fixed his own control card for $6. Blaming a Tsunami is a convenient excuse to not fix or service these refrigerators because of underlying design flaws. Unfortunately I wasnt able to fix my board a second time despite the $500 in service calls and emergency repairs. The refrigerator still cant maintain its temperature. Kitchen Aid says theres nothing they can do except offer me a special price which is not better that a good Internet price from an online deep discounter. Keep in mind that this is a built in in a custom kitchen. (The Kitchen was featured in a local Milwaukee Magazine) I cant just rip this 42 inch built in out and put in a stand alone refrigerator because there would be a large gap in the 42 inch cavity not to mention a 3 inch projection even with a counter depth unit. And why would I buy another Kitchen Aid / GE built in when they walk away from their own product? My advise is to stay away from Kitchen Aid / GE built-ins.

KitchenAid 21.9 cu ft Refigerator - KBFS22EWMS. Two year old 22 ft french door fridge with bottom freezer is falling apart. Poor build quality, poor service. For over two months, the freezer portion has be experiencing a build up of ice. We defrosted (manually) and build up began again. Waited for over a month for service man to visit. Upon inspection, service noted two things: 1) thermal defrost coil was faulty and 2) fridge door seal needed to be replaced. Our fridge does not experience abnormal usage, two adults and two university students. Why does a door seal deteriorate after two years unless...... its poor quality or defective... but no warranty?? (I have a 20 year old back of fridge in the basement, no problems other than its almond in colour). Why does a coil not work other than its defective or poor quality..... No warranty??? (I have a 25 year old deep freeze that still works).In addition to the defective manufacture and poor quality of this fridge, neither KitchenAid / Whirlpool or the service company can identify the part (i.e part number) to order, replace and fix the fridge. How do you build a product and not know the parts that go into it? Poor or lack of quality control! In the last two years I purchased a fridge, dual fuel range and dishwasher; all were KitchenAid. All were billed as being the best Kitchenaid had. I have had major repairs now on all three appliances! I bought and paid extra for KitchenAid, their quality was in theory better than most, NOT in my experience. In our home KitchenAid stands for KitchenDisabled or Kitchen in need of first aid. Poor build quality and poorer product knowledge and documentation. Run do not walk away from Kitchenaid/Whirlpool. They have a 1 year warranty on parts; is this because they know that within 14 months you will need to be replaced and thereby earn extra revenue from their parts sale? Interesting strategy and sales plan, poor customer service and reputation. Built NOT to last.

I just bought a KitchenAid Architect Series dishwasher. Previously, I had a 26 year old free standing clunker. Guess what - the new dishwasher doesnt even clean out stains the way the old dishwasher did. Running it on heavy/hot water cycle - stains are still there, food is stuck in the bowl... Youve got to be kidding. This is just junk. My only positive comment is that it is quiet, which is important. However, it has almost no washing action and does not have good jets cleaning the dishes. Dont buy it.

Appliances purchased by Mr. Kim **: Appliance Model No., Serial No., Cost Purchase Date, and Purchase Location Stainless Fridge KFIS20XVMS8 K13211668 $3039.07 9/20/11 Lowes (Saugus, MA) Stainless Range KDSS907SSS04 D11549850 $1889.95 11/12/11 Tri-City Sales (Salem, MA) Stainless Dishwasher KVDS301XSS4 F13511903 $809.95 11/12/11 Tri-City Sales (Salem, MA)Stainless Microwave KHMS2040W $584.32 12/18/11 Tri-City Sales (Salem, MA)I have been retained by Mr. Kim ** to retain him regarding his claims against KitchenAid relative to the above-referenced appliance purchases. Following Mr. **’s purchases of these appliances, all stainless steel Whirlpool branded appliances, rust quickly formed on the stainless steel facades. Mr. ** first reported the rust-damage to Tri-City Sales (262 Highland Avenue, Salem MA 01970) in July 2012. Tri-City arranged for L.A.R. Appliance Service (103 Albion Street, Wakefield, MA) to visit on 01/08/12 and inspect the appliances. (Apparently L.A.R. is subcontracted by Whirlpool to do local service visits.) The L.A.R. service technician told Mr. ** and his wife that he would order a complimentary replacement door for the range. However, upon noticing that multiple appliance doors had rust damage and were in need of replacement, the technician telephoned his office for advice, and was in turn referred by telephone to Whirlpool’s corporate representative who instructed him to refuse repair/replacement of Mr. **’s rusted new appliances. The L.A.R. tech informed Mr. ** that Whirlpool instructed that because the damage was cosmetic, it would be denied warranty coverage. He thereafter gave Mr. ** Whirlpool’s customer service telephone number, 800-422-1230. Mr. ** called the number immediately. After an extended wait, an incoming telephone call handler answered. Mr. ** explained that he had purchased these appliances to furnish a new kitchen and had simultaneously purchased a washer and dryer also manufactured by Whirlpool, which had a white rather than stainless finish and had sustained no such similar damage. Mr. ** stated that apart from the function of the appliance, the stainless finish was an aesthetic part of the design and therefore an integral part of the product which had failed by rusting. Mr. ** received in return a long winded reply amounting to a nominal apology, thanks for the feedback, and a statement that the rust damage is not Whirlpool’s problem and that all warranty coverage of this issue would be denied and Whirlpool would do nothing to cure Mr. **’s dissatisfaction.Mr. ** asked to speak with a supervisor, and was eventually transferred to one. The supervisor suggested a special “cleaner” that replaced “the lost oil” (to which he apparently by analysis over the telephone attributed the rust damage) and stated that provision of this cleaner is all Whirlpool is willing to do to address Mr. **’s concern about his new rusted appliances. Mr. ** explained that if oil had indeed been lost, and so rust damage was commenced, then the products were defective. Mr. ** rejected the customer service supervisor’s offer of a bottle of cleaner to repair his $6,000+ worth of rusted appliances, repeated his points of concern, and made a plea of his loyalty to the Whirlpool brand and requested that the company’s customer service team answer his concerns, and resolve this matter amicably. The supervisor again rejected his pleas but this time curiously modified the rejection with “at this point.”It is not clear what point Mr. ** has to get to in order for Whirlpool and/or KitchenAid to agree that it is not reasonable to expect customers to endure a home full of rusted appliances approximately half a year after new purchase. However, at this point, Mr. ** is disappointed that the warranty for these items has been repudiated and that KitchenAid/Whirlpool refuse to stand behind their products. While Mr. ** and his family were willing at the time of the service visit and telephone calls to accept replacement of the doors to these appliances (perhaps with a facade other than Whirlpool’s stainless steel), due to the stonewalling the company has subjected him to, he has retained me to defend his rights in this matter.Mr. ** did not receive any clear and conspicuous warning prior to purchase of these expensive appliances of an obvious substantial risk of rust damage to Stainless Whirlpool appliances. Nor are any such warnings included in advertisements for Whirlpool Stainless steel appliances. Were any such warnings made clear to Mr. **, he would not have made these expensive purchases. Accordingly, KitchenAid/Whirlpool’s policy regarding the concealment of the significant risk of rust damage (of which service technicians and customer service representatives have clearly been aware) constitutes a deceptive trade practice.In KitchenAid/Whirlpool’s failure to honor it’s warranty or to reasonably address Mr. **’s concerns, the company has committed breaches of warranty, the federal Magnusson-Moss Warranty Act, the Uniform Commercial Code, Massachusetts’ lemon law, and unfair business practices and other consumer protection laws. Accordingly, Mr. ** demands that his appliances be repurchased. Besides being sent directly to you, this letter is being submitted to the Better Business Bureau and to other Consumer Protection sites. Additionally, if swift action is not taken to repurchase these appliances, Mr. ** has instructed me to take all action necessary to enforce his rights including without limitation the filing of a lawsuit. Should this action become necessary, I will seek on Mr. **’s behalf all rights and remedy’s afforded to him by the law, including the payment of attorney’s fees and civil penalties for willful violation of consumer protection laws as may be appropriate. We hope for a swift resolution of this matter without the need to enforce the law and ask for a response to this claim within the next fifteen (15) days.

I own a Kitchenaid dishwasher model # KUDS301XSS9. We bought it from Sears less than 3 years ago with the service warranty package. Ive had to have a service guy out 3 TIMES IN LESS THAN 3 YEARS to fix 3 separate issues. The lower racks wheels have been falling off and melting, causing damage obviously. They, Kitchenaid, wont send me replacement wheels unless I pay $30 a piece for a pennyworth of plastic. They make their products so poorly that its basically guaranteed to fall apart in no time flat so youll be bound to pay their grossly inflated prices for replacement parts. Do yourself a favor and buy parts elsewhere online for a fraction of the cost. This company is such a joke and refuses to stand behind their products. Lost us and my family as customers for life.

KitchenAid model KUDE70FXSS Dishwasher - Bought this unit in 2011. Out of the box, the control panel never worked right. I would frequently have to reset by unplugging and re-plugging the machine to get it to work. 3 years in, the control panel died and was replaced by the appliance store under an extended warranty. The top rack wheels have broken off twice and been replaced. Bottom rack wheels have broken off once and been replaced. Top rack after 6 years is peeling and rusted. Dishes will not clean completely unless you wash them first (kind of defeats the purpose of having a dishwasher) and the prowash cycle takes forever to run. All this time my wife has said, “We paid a lot for it and we will make it work.” FINALLY last week, a rubber spatula fell on the heating element and burned badly... stunk up the whole house. After days of fighting trying to get the burnt smell out unsuccessfully, I got my wife to agree to get rid of it and buy a new dishwasher.... It is NOT a KitchenAid. All that is left now is to get rid of the stove and refrigerator (yeah the stove/oven dont work much better).

I bought a double oven stove 2 years ago, model number KFGD500EBL04. First the top oven quit working then only half the middle burner will light. I contacted KitchenAid with no luck. Just excuses. I feel this is a very dangerous item. They said they had no other complaints or any recalls. I would not buy their products again.

DO NOT buy this dishwasher Architect Series. Had two service calls in year one. Warranty expired and problems began. We replace the control panel about every three-four weeks now. The lights fade and controls cease working; therefore, dishwasher wont function. I dont think its a lemon. Looks like from the reviews here, they are all terrible appliances. NEVER AGAIN KITCHENAID!

This is coming out of frustration dealing with KitchenAid fridges. Had an older KitchenAid fridge (Built-In) which lasted about 15 years and decided to go with another KitchenAid as a replacement. Purchased the KBFN402ESS - where its categorized as a Luxury fridge, thats built-in with the latest technologies and cooling features, yet it was super expensive and have been a major headache since the get-go.1) The fridge delivered came as a LEMON. This was during a crucial time, when my wife just gave birth and were new parents, trying to have the fridge ready to cover my wifes nutrient intake, and breastmilk storage. It took KitchenAid 4 weeks to come back and forth for diagnostic / small repairs, and it was not until I was adamant that we must replace the fridge, and finally they noted as out of courtesy they will replace. If KitchenAid cannot guarantee the fridge will operate and perform well within 1 year of purchase, PLEASE GET OUT OF THE BUSINESS - why are you producing such poor quality products?2) Upon replacing the fridge, and its only been 8 months - this new fridge has gone berserk once again under normal operational usage. Freezer had frost build-up, and the technician came and noted that the whole control board, along with fans and other parts will now need to be replaced. All the frozen breastmilk and frozen items, including some of the items in the main fridge have been spoiled. In summary, 1) KitchenAid does not stand behind its products. 2) KitchenAid produces POOR QUALITY fridges labelled as LUXURY and HIGH-END Fridge. 3) KitchenAid customer care is slow, and does not address customers concerns and compensation.4) KitchenAid should perform stricter quality control and thorough testing before releasing products into the market with prompt service and warranty/guarantees - what good is your internal QC, if the fridge breaks on Day 1 or within 1 year?

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

As above, with normal use, first one, then a second and a third wheel has come off the top rack rendering the rack unable to be moved. We took it out and are using only the bottom rack. We are waiting for this to be fixed. It is unacceptable that the plastic pieces that hold the wheels in place have broken already, exactly 13 months after purchase. Our previous dishwasher lasted more than 15 years and the only reason we replaced it was because we updated our kitchen.

Built In Side by Side Purchased 1999. In 2000 the ice dispenser started leaking water and the panel in the door discolored. Thank goodness it was fixed at no charge after threatening to sue. Forward to 2016 refrigerator quit working and it took numerous visits to replace a fan, in the freezer, charge with Freon, replace the compressor, forward to 2017 and the refrigerator needed a valve replaced but the valve was discontinued (door from freezer left slightly opened). July 2018 same fan in freezer went out and had to be replaced. One year warranty on fan. I have a side by side Whirlpool from the late 80s and it runs like a top no problems!!!

I purchased three appliances from KitchenAid in December 2005: a dishwasher, double oven and a microwave. The microwave only lasted three years and had to be replaced. I had to repair the dishwasher in 2009 and the double ovens twice, once in 2012 and once in 2013. The customer service has been terrible every time I have to deal with them since 2009.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasnt even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

We have had this microwave for 20 years, and we have never had a problem of any kind. The keys are flat on the front and are a little difficult to keep clean, but otherwise we have had no problems with function at all.

Our KitchenAid Double Oven has had consistently horrible problems with both upper and lower door hinges for the last 10 years. Thank God we opted for an extended appliance warranty because after every holiday with lots of use, we need to have the hinges replaced on one or both oven doors. Our KitchenAid stainless steel 5 burner built-in cooktop with Downdraft Vent has also needed replacement four times in the last 10 years and has been repaired five times in between the replacements due to the burners failure to light, or the burning of the bottom of our pots and pans due to burner malfunctions needing the burners to be removed and replaced.

Purchased a new, expensive Kitchenaid refrigerator. Almost immediately, the door handles started falling off, requiring constant repair. Then, just over a year after purchase, it started to freeze and completely malfunction requiring us to turn off and defrost on a bi-weekly basis. Kitchenaid did nothing to address this. Going to have to buy an entirely new refrigerator.

Our KitchenAid dishwasher broke down after eight months. They replaced the water pump, which took three weeks. Two months later it broke down again. They replace a circuit board and water pump again, but still did not work. They again replaced the third water pump with no luck. The technician thinks it may be a wiring harness so now we are still without a dishwasher and are waiting for that part. By now I am asking for a new dishwasher from KitchenAid but they insist that my warranty only covers parts replacement and will continue to replace parts until they deem it necessary to replace. Dealing with customer service has been a very unpleasant experience. I have vowed that I will never buy another KitchenAid or Whirlpool or Frigidaire appliances again. We are now looking at replacing the dishwasher at our own cost.

My KitchenAid dishwasher is 2-1/2 years old. I have been through four repairs of the upper plastic rack and it fell apart again this week. I went over to Lowe’s and asked if KitchenAid has changed the design/plastics used in the upper rack and the salesman told me Im the first person hes ever heard complain about this problem. Find that hard to believe when the repairmen tell me they carry the racks in their service trucks and its a huge problem.

I, like many of the already listed complaints, purchased a KitchenAid Microwave (Model KHMS155LSS-4) as part of a complete appliance purchase in 2006. I had the same issue last year that others have listed about the unit randomly turning itself on. After contacting Customer Service, they escalated my issue and immediately had it handled by the Safety Department that ordered a new control panel and sent out A & E to repair. The unit seemed to be working fine until this past week when it stopped heating food. Everything seems to run as normal but it no longer heats anything. I contacted Customer Service today and nobody seems to care about the long repair history and lack of quality product they are producing. Im concerned that the current issue is somehow related to the prior issue, but they will not acknowledge that to be the case. It has to be bad on a microwave that runs without anything in it for long periods of time, even though Customer Service says their biggest concern when it runs without anything in it is damage to the inside cook chamber. If I decide to repair this microwave again, it will be the third time this unit has been repaired since I purchased in 2006. I am disappointed with the constant problems I have had with this microwave.

Fridge is about 6 years old. Had the compressor replaced twice. Tech on his way this afternoon. I suspect its the compressor again. Have had issues with water leaking. No ice or ice melting... Replaced the front heater on the icemaker, the ice chute., gaskets on the door itself, still no ice. The freezer would not freeze ice cream or even bread! We have had multiple issues. The KitchenAid helpline rude and not helpful. Do not buy this refrigerator.

Kitchenaid refrigerator model kfiv29pcmsoo - What a piece of junk. After a year and a half the compressor failed. It was replaced a cost of 400 dollars then the ice maker stopped working. Repairman have been here three times and it still doesnt work. Not the refrigerator wont stop beeping for no reason and keep telling me the filter I just replaced needs to be replaced. What a piece of **. I have sworn for years by KitchenAid in my home and the homes I remodel. After the non respond I received on this problem never again. Im done with KitchenAid forever.

I purchased a French door refrigerator in October 2012 for approximately $2,700. Exactly one year later in October 2013, the freezer went out. This took over 3 weeks to repair with the warranty offered. In that time the refrigerator also stopped working, so we were left with nothing to keep food in. EXACTLY one year later in October 2014, we are experiencing the same EXACT problem with the freezer. We are certain the refrigerator will go out in a day or two. We called the same service company that KitchenAid used and we have an appointment scheduled for 2 weeks in the future. Im convinced they only make these parts last for a year on purpose.

Bought a new side by side with ice maker from Sears in Feb 2012. By July noticed my floor was swollen and wet. Called the tech out. It had a crack in the water valve so it had a slow leak for months. The tech said he never sees these crack. Told me to call Whirlpool. Did, they told me to call Sedgewick which handles the insurance claims. Then Sedgewick told me they couldnt do anything because I didnt have the broke part. How is the average consumer suppose to know to keep it? The tech took it with him. How nice for them. Sedgewick told me to call Whirlpool back. Did, no answer. Had to leave message. Did that twice. Then I went to Sears, said they would look into it. Havent heard a peep. Needless to say have to turn it into my insurance for the 6000.00 damage to the floor you can see, doesnt include the sub floor that might be damaged or the mold that might be under there. This has been a ongoing thing for over a year. Never again will I buy anything Whirlpool or Sears. Customer service is awful. Now 2 of the knobs on the stove I bought at the same time will not turn. No quality built into these products!!

Dishwasher Model KUD535FXBL9. If I could give this dishwasher a zero I would. I have had this dishwasher about 2 years and 7 months. The motor and pump assembly are shot. Seriously. I live alone and do about 2 loads of dishes a week. Also mailed in the registration but never received notice about the top shelf recall. Between my KitchenAid gas range and the dishwasher I am absolutely disgusted.

KitchenAid Dishwasher Model KUDS30FXSS. As a consumer I am loath to leave a bad reviews, but I have to say I am very disappointed in my dishwasher and in KitchenAid as a company. Within the first year a plastic valve sprang a leak and flooded my floor. A year and a half later the upper rack is broken, and the motor has failed. The failure of the valve and the rack I ascribe to bad design and/or use of substandard materials, but the motor problem is more complicated. The factory service technician wanted to assign blame to me, by suggesting that something hard left on the dishes of a piece of broken glass ruined the motor. I have been careful with this machine, and always rinsed dishes before putting them in. Before this I had an Asko Cylinda which got me in the habit of pre-rinsing. Over the 12 years I owned that dishwasher I had to call for service two or three times when small particles would get past the filters and obstruct the flow of water to the spray arms. The remedy was simply to remove the obstruction, however. It never required a new motor. The KitchenAid is supposed to have a soft waste disposal built in. One would think that would provide more protection, but, in fact, it not only failed to prevent a particle from getting in the system but there was nothing to keep it from destroying the motor once it got in. That suggests bad design to me. Secondarily, I have an issue with KitchenAid itself. At every turn the company pretends that customer satisfaction is primary. Their people are always polite, but they are just the velvet glove that hides the iron fist. But the bottom line, in my experience with the company, is that its strict and narrow policies mostly let them off the hook and out of responsibility when something goes wrong. Their service personnel express sympathy but tell you they are bound by policy. Of course, they are KitchenAids people, and KitchenAid makes the rules that make it difficult for the technicians to do right by the consumer. A company that values repeat business (I bought a KA refrigerator from the same designer series first) should barricade itself behind its rules only in the most flagrant cases of consumer negligence or abuse. I paid over $900 dollars for what I thought was a best-quality, USA-made product that would last and had an excellent company name behind it. I used it regularly and took good care of it. A year and a half later, the company will only fix half of whats now wrong with it, and informs me I am responsible for replacing the motor at a cost of $450. For that much money I could buy a Maytag (also made by Whirlpool) or I could triple that amount and get another Asko or a Bosch. Certainly, I will never trust KitchenAid again.

Do not buy KitchenAID refrigerator KFIV29 model. My refrigerator stopped working in less than 2 years. I had an extended warranty and they basically kept on sending a service contractor to address the issue who kept on finding new issues as to why my refrigerator was not working. KitchenAid refused to take any responsibility in regards to the quality of the product or the extended warranty that they sold to me in the first place, and refused to help solve the problem. The extended warranty company refused to stop the payment to the contractor until they had a confirmation from me that the refrigerator was actually working and six weeks in I still do not have a refrigerator.

At 9 months needed ice maker replaced. Now at just over a year it bangs like someone is hitting the pipes with a hammer. Kitchen aid repair cant find the reason so kitchen aid says, The fridge works so sorry about your luck. Would expect better for a 4000 dollar fridge. Dont buy.

We purchased a new home with KitchenAid appliances and from day 1, my wall microwave did not work and my stove malfunctioned. I called to register my products and was given a quote for an extended warranty (because apparently I am going to need it with these garbage appliances). I was told that they had to ship me some parts, which were out of stock and that I had to wait. After a month, I received the wrong part and called back. I was told the right part I needed was out of stock and had to wait again. After several weeks, I was told that they no longer made my microwave and that they would be sending me a new one. I was told that I could not get the extended warranty at this time because I would be getting a new microwave and if I bought the warranty now, I would have to pay extra to add my new microwave once it came. After several more weeks, the microwave came in and it was a countertop microwave, not a wall microwave. Obviously, it did not fit in my wall cabinet so the installers had to make modifications for it to fit. This whole process took about 3 months to resolve and I did not have a working microwave. Next, my oven malfunctioned with an error code and it would not turn off. I called customer service again, armed with my extended warranty price quote because clearly these appliances have significant issues. I was told that it is common for the error code to appear on my double wall oven model and that I had to shut my power off and on for it to reset. When I complained and said that it was unacceptable, I was told that it was an unfortunate situation involving these appliances and nothing could be done. I asked about my extended warranty, ready to shell out hundreds more on these appliances so that I could get them replaced when they break (which is clearly going to happen). I was told that the price had now gone up over 100.00 because it had been over a month since I registered my appliances. I told Jasmine, the call taker that I had a faulty microwave and had to wait months for a new one, so that is why I did not get the warranty when I first got the quote. She told me repeatedly that there was nothing that she could do and the quote was computer generated and she could not change the price. I asked for a supervisor and was told that Amber (supervisor) wanted me to know that she could not change the price either.I have decided not to purchase the extended warranty on these products. I spent over $10,000 on my gourmet kitchen and now I am stuck with these expensive appliances that will no doubt breakdown again and again. For now, I will make sure my flashlight batteries are charged up so I can make the trip to re-set my circuit breaker each time my oven acts up. Thanksgiving should be especially fun.

We bought all new KitchenAid stainless steel appliances for our kitchen. Stove had a broken door piece - ok fair enough, we are still waiting on the new part. Fridge specs were given without consideration for the hinges so when it arrived it did not fit - poor. New fridge arrived with door overfilled so that foam was puking out from all the edges. KitchenAid makes the fridges with a greyscale side and the stove with a black side so they dont even match. Called Kitchenaid - the service gentleman arrived and agreed door should be replaced but will take minimum 8 weeks as the doors are made in Mexico. 2/10 would not buy from this company again though I thought they were supposed to be about quality. KitchenAid now owned by Whirlpool, includes Maytag, Jenn-Air, Amana and Inglis.

Just days outside warranty, defrost or mister, or whatever they called them broke, stopped working, and so did my refrigerator. Pay a lot to repair and 6 months later the freezer defrost, or leak in freon, or whatever is broke and doesnt work again. Called KitchenAid and get a very calm, no need to get excited because we never do anything about your complaints voice, who helps me by scheduling someone to come look at it and pay them $99 for their trouble and then pay more to fix something that should not be broken!!!Thought we paid top dollar for quality company and appliance...never again. But just told by my repairman that 7 appliance brands are now owned by same company. If this is true we are all screwed! Model KFIS29BBMS00. Their recommended repair company coming in two days. We will see what it costs this time and if they can actually repair the problem.

I have 10+ yr old KitchenAid Superba double ovens. I was baking cookies at 350 degrees in top oven. I took one tray out after 7 minutes and cookies on top were burnt. Door locked itself before I was able to move other cookie trays around. Smoke in oven and perhaps oven fan not working. We turned the wall breaker on and off several times to restart the electronics, which seemed to indicate fan was working when electricity was on. After an hour of oven smoking, refusing to open and oven message of too hot, flames were seen through the door, like a smoldering fireplace. I ended up calling 911 for oven fire. After trying to open the door and let smoke out, the appliance cooled down apparently while firemen were in the kitchen so that the flames dissipated and door would open. Apparently, the flames were from the cookies igniting.

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

In the Spring of 2006, I purchased 4 new KitchenAid appliances for my new gourmet kitchen. Within a month, the control panel of the slide-in oven had to be replaced. The oven stopped working a month ago. The dishwasher has been performing worse and worse every week for a year.I am tired of rewashing by hand all my gritty dishes and glasses. We rinse dishes before we put them into the machine and they come out dirtier than when they went in! Today I will spend the day taking it apart in the hope of cleaning out the guts and getting it to work. Never had to do this to any other dishwasher before.The Magnatron in the microwave had to be replaced one year ago ($125) out of pocket. Two months ago a chip in the control panel had to be replaced ($150), I should have listened to my girlfriend who said throw it out and buy a different brand. My french-door Kitchen Aid fridge has half a dozen broken plastic parts. I have never seen anything so flimsy. I have no kids man-handling my appliances, they are just poorly made.Thirty years ago I got a top quality Kitchen Aid mixer, it still works like new. That is what led me to buy Kitchen Aid everything when I did my upgrade in 2006. I had forgotten that the mixer was really made by Hobart (a really good company) What happened to Kitchen Aid? When did they start making the worst quality appliances? Or was it always this way with them?

Remodeled our kitchen 7 years ago and got my dream refrigerator. Worked fine until 3 months ago when we noticed it was almost constantly running. Called Whirlpool for warranty repair. Finds out only needs small part but it is encapsulated and no one makes the board it is on, so it cannot be repaired. $2500 for 7 years is not in my budget. The warranty gave us less than half our cost. It looks like all the other refrigerators are just as poorly made. I loved my refrigerator. Why cant they make parts for their appliances?

We have owned our KitchenAid refrigerator for 16 years and never had any issues. It has been very dependable and worth its value. The inside offers plenty of adjustable space, and well lit. The temperature settings have remained the same for both the freezer and refrigerator, as performed well in cooling.

Dishwasher is 2 years old and has had 11 wheels replaced on the top rack. Utensils always go through the holes in the utensil holder, often many while its running, and they get stuck and you cant even move the rack to try and get them out. Almost have to climb into the dishwasher to reach the ones at the back, which is of course after spending almost an hour trying to get all the other dishes out of the bottom rack with the top rack in the way. And forget about actually filling it, neither rack can hold any weight. The top one cant handle 5 glasses from dinner and 2-3 bowls without bending. Its not like anyone would expect a dishwasher to be able to handle the weight of I dont know... DISHES!!! If it was up to me I would leave it at the store front entrance. They can deal with this piece of **.

Horrible manufacturing!!! KitchenAid dishwasher model KUDE20IXSS8. Motor only mounted with a very SMALL PLASTIC grommet. Further, from the motor is a rubber hose/gasket that is clamped with a one-time-use flimsy ring. This attaches to the plastic drain pipe. When the grommet failed (vibration, etc), the flimsy plastic ring could not hold the weight of the motor separating the motor with the rubber hose FROM the drain pipe. SEE where Im going here, yes, catastrophic failure. Yup, water gushed out all over my kitchen floor. Under flooring, cabinets, under refrigerator. Water/moisture mitigation was encouraged by insurance company before repairs. Repairman also mentioned he has repaired this same problem 5 times. Shame on KitchenAid (made by Whirlpool), this should be recalled and at a minimum manufacturing resign is a must!

We installed this KitchenAid (kbfs25ecms) fridge just two weeks. We find that the door alarm was suddenly not function and the freezer temperature has problem as well. We try to book the appointment and email to them but their website always has error and no any customer service response to you. I never to check the consumer affairs website before, otherwise I will pay attention on this brand. Hope other customers dont reliance on the KitchenAid past images. Bless you all.

KSSCA 42QMS03 built-in refrigerator-freezer - Builder Centex (now a Pulte division) installed this optional upgrade appliance in March 2007 for $7000. Now, appliance is not cooling enough in freezer and almost no cooling in refrigerator; has flashing indicator lights; and has intermittent low fan noise. Repair tech said KitchenAid does not carry replacement for defective Main Circuit Board because Japanese factory for the board was damaged by the tsunami during the large earthquake that destroyed nearby nuclear plant, so customers have to wait till 2020, per KitchenAid, for KA to have replacement circuit board again.That tsunami was in March 2011 -- more than 4 years ago; how long does it take to have another company make that circuit board? Or does KitchenAid not care about its obligations to its customers for prompt availability of replacement parts? In reading the other damning reviews on this website, I am getting a clearer picture of the poor accountability of this manufacturer. What I do not understand is that Whirlpool, a highly regarded brand in appliances, is apparently allowing their upscale KitchenAid brand to languish in poor management practices.

The freezer works ok but no matter what the refrigerator setting is set to, it does not keep cool (about 50 degrees F). I have tried replacing the fan, thermostat, and even the control board without making any difference. This is one refrigerator to stay away from.

I bought a brand new dishwasher and the motor was defected. They order a new one which defected again and its back order.

Freezer is ridiculously small and v-shaped. Fridge parts started deteriorating a few years after purchase—after warranty had run. Deli drawer lid broke, door stripping ripped and continues to do so, mold grows in the stripping in the refrigerator, the doors don’t close well/easily, especially left door, water drips from doors, the water filter is difficult to change. I do not recommend this refrigerator at all. Looking forward to it breaking down completely so I can buy a new one!

I have had Kitchenaid (Whirlpool) refrigerators for many years now. The older side by side was efficient but difficult to fit all frozen items in especially Pizza Boxes. So the newer Freezer I have is a Bottom Drawer Freezer, which may seem like a good Idea but is quite the puzzle to use efficiently. Most of the time, items are just stacked and get lost or hidden so you wind up taking more things out just to get to what you want. This type of freezer is not user friendly, but I guess is designed to allow better use of the Refrigerator portion of the unit. One last note, mine do not seal properly and frost built up around the drawer and now Whirlpool needs to replace it, the refrigerator is less than 1 year old and was $4,200.

Almost four years ago, we bought KitchenAid appliances. From all of them, stove is not good. Stove looks very beautiful, but after two years, one burner was gone and we had to spent $150 and now the other burner is gone. So according to the price, the quality of the stove is not good at all. Now again I called mechanic and he is asking $150 to repair my stove. Overall I would like to say that my other appliances are good, but stove is not.

This was a very expensive dishwasher. I live alone and only use it about twice a week. After only two years, the motor died and they want $350 to put in a new motor. And then they will only put a 90 day warranty on the new motor. Good grief. Im going to get rid of this and never buy a KitchenAid again.

Count me in the group of very angry KSSC42QTSOO refrigerator owners. My circuit board started to ting about one month ago. It was sent to CoreCentric 1 week ago, and Im hopeful to have a working refrigerator in another week or two. In my Google search of this problem, I came upon an interesting post (which I could not relocate today) that may be helpful to some. A realtor from Ariz posted her problem with the same circumstances; same circuit board part number (W10121049 and substitute board 10219462. She said her husband had experience with soldering and circuit boards and was able to repair their refrigerator with a $5 capacitor, purchased at Radio Shack. She said she had found out these boards had defective capacitors manufactured in South Korea. Sure enough, my repairman showed me the rounded top of the blown out capacitor on my circuit board... Dont scrap the fridge until you check all avenues. However, never buy a KitchenAid appliance again.

Last summer, my KitchenAid Refrigerator (not a year old) stopped working. After two months of repairmen being sent by KitchenAid (A and E Services) and numerous ordering of wrong parts, the refrigerator was repaired (or so I thought). Now this week, the control board does not work. A repairman came, and after two hours, the refrigerator still is not fixed. The required parts are supposed to come and be installed next Saturday. I paid over $2,500.00 for my KitchenAid refrigerator/freezer, and I have been totally dissatisfied with this appliance. I will never buy a KitchenAid product again. The KitchenAid representatives seem to lack any concern for this problem.

I have a 3 month old KitchenAid that has been serviced 4 times and STILL DOESNT WORK. Dan Marc Appliance who is the servicing company for Whirlpool has replaced the pump and the control board. Yesterday the technician and the supervisor promised it was fixed. They ran the test and no errors were detected. Loaded the dishwasher and ran it using the recommended settings and dishes came out dirty. They say there is nothing wrong with the dishwasher EXCEPT IT DOESNT WASH THE DISHES. Get the Bosch. KitchenAid is terrible to deal with, their chosen technicians are terrible to deal with and the product stinks.

Why is it so difficult to make dependable products these days? We purchased a KitchenAid dishwasher in January 2013 and the control panel went out twice within the first year and now it is out again and the dishwasher will not run. The model number according to the inside of the machine is W10502126A. Now I just purchased a one year parts/labor warranty which was not cheap to have them come out to replace the panel. I bought the warranty because something tells me this is not a permanent fix rather a band aid as I think it will go out again before the year is up. Expensively made cheap product.

I bought this KitchenAid Refrigerator in February 2017 for almost 8000 dollars. I had my first problem in April. My food was freezing in my refrigerator. When the Technician came he said that the temperature board has a defect and needs to be changed. The same problem occurred in August and after having the Technician come to my house 6 times and changed couple things I called customer service to find a solution. They said that they will send another technician for a second opinion and that he needs to call their tech line and document the problem and they will replace my refrigerator after that. When the technician came and called and told them about the food in my freezer that is showing ice flakes because of the change of temperature they told him that this was normal and I need to vacuum my food and because the reading of the temperature was zero in the freezer and 37 in my fridge everything is running normal.When I called customer service again they said that they are not technicians. They need to send another one over and when I asked what is next step they said they cant give me an answer. The temperature change on its own. Sometimes it goes to -18 in my freezer sometimes to 32 in my fridge and sometimes 55 and for them everything is running normal. I cant put any food in my fridge and I am stuck with this defected fridge because they refuse to replace it even if it is a 6 months old one. Please let me know what kind of company is this and what kind of product are they selling. Does anybody know of any way I can get this refrigerator replaced?

My Kitchenaid stove has the high output burner on the top left front. It has damaged my Corian countertop. It is a defect in the design of the stove. I had a stove with the same location of the high output burner and it never affected the countertop.

I purchased a KitchenAid microwave model# KMCS3022GSS and trim kit in May, 2018 as we were in the process of remodeling our kitchen and the cabinet maker needed the dimensions of the unit to build the cabinets. I knew that I was taking a warranty risk as it was going to take 8 months to get my cabinets but I expected KitchenAid products to be high quality. However, in less than 8 months of actual operation the microwave has died and from what I’m reading on this site it can’t be repaired so I’m out over $500. I’ve been a loyal Whirlpool/KitchenAid customer but it’s time to look for another supplier.

So I will start out by saying that I did not read the negative reviews before purchase. This was not my first oven purchase and should have done more homework. The all the positives were so POSITIVE! So, that being said, my oven is about 6 weeks old. Yesterday for the first time, I tried out the self-cleaning feature. It ran well for a few hours then completely went out. Nothing. I tried everything with the power and fuses but nothing. I have been trying to get someone to help me but I cant reach anyone. Sears repair wont touch it. I will call again on Monday to KitchenAid again. But seeing all of these poor reviews it is making me very nervous. I will have to say that this is a piece of junk. The glass on the inside is stained and gross. I will update this complaint again after KitchenAid gets back to me. But this is crazy. If consumer affairs knew about this problem with the fan and cleaning cycle, why is are they allowed to sell this crap? Class action, I want in. Should have never purchased a KitchenAid.

I purchase it from Sears scratch and dent. Use the top oven for prepping other smaller dish or if I just dont want to use the larger oven for cooking. Though, the one larger burner cant be adjusted to have a low flame and if I did the flame goes out. I can live with that.

I bought this stove July 2019 and it was the worst purchase I have ever made... I am going to give it away as I would not want anyone to pay for this piece of junk. It states that it as an Aqua lift self clean stove, but this does not work at all. I have just spent 2 hours with my head stuck in this stove trying to clean it again myself, but nothing works. The top is also very very very hard to keep clean and so for a clean junkie like me I now don’t even want to use this ridiculous stove. Take my advice and don’t waste your money... Anything else has to be better than this.

I purchased a KitchenAid Model KUDS301XBLO from Best Buy 2 years ago this month. The first week I had to call KitchenAid concerning the fact that the dishwasher did not get my dishes clean. Stuck on food on dishes and silverware and cloudy glassware. They sent a repairman out and he said there was nothing wrong, it must be my water or the temperature setting on the hot water heater. He checked and said the temp was correct and he couldnt find anything wrong. The next week I called KitchenAid again and reported the same problem. Another repair service was sent and he could not find anything wrong either (other than the dishes were dirty). They both suggested a multitude of things to try, i.e.,Use of different product (used Cascade), adding Lemi Shine, make sure to use Jet-dry, etc, etc, all of which I was using anyway. The first guy said pre-wash the dishes before placing them in dishwasher. The 2nd guy said never pre-wash the dishes, always leave food on them because with the new machines this acted as a washing agent to get the dishes clean... Lordy, that blew my mind. I tried that and had to take all the dishes out of the dishwasher when it was complete and wash them by hand. The 2nd guy also informed me I should have never gotten rid of my 20-year-old GE, that it was a superior product (it worked fine, just was very noisy). I emailed a complaint to KitchenAid and several weeks after the complaint I had a call while I was not at home, from some lady who left a message. I tried to call her back and got her voicemail and left a message for her to return the call. Never heard from her. The 2nd repairman gave me a bill for services and I refused to pay it, so thats when I emailed the company. As far as I am concerned, I will never purchase another KitchenAid product.

My parents bought this French door refrigerator Model # KRFC704FPS00 3 months ago (July 2017) from Sears in Cerritos. They paid a lot of money for this fridge. We called Sears first but because there’s no extended warranty, they don’t wanna schedule a service. Assistant Manager tried to help but that went down the drain. At first, it was making little to no ice then ice build up on the bottom drawer then few days after it was making this loud sound and not cooling anymore.I called, emailed, left messages through their website. No response. Posted on their FB wall. Responded so fast. Technicians scheduled, came and told my mom to go to Sears. Called Sears told me to contact Kitchenaid. Get the drift. Scheduled for repairs then days came near the technician reschedules. This is unscrupulous, delaying tactic that this company is doing. My mom’s health is at stake because she is taking insulin. Is there a way to help us just get a new refrigerator and get my parents money back? Please help.

One week after purchasing a new KitchenAid fridge, it began spitting ice all over the floor randomly. We had to put it in vacation mode every time we left the house otherwise we risked wrecking out expensive hardwood floor. After about a month, the part arrived (they replaced the main CPU) it was repaired. That lasted about 4 months then it began randomly puking ice on to the floor again. They sent out another CPU and the front screen and said that would fix it. In the meantime, the ice dispenser stopped working as well as the main freezer compartment. We lost all of the meat in our freezer (roughly $1000 worth). Our fridge has been down for almost 2 months now and now they tell us the fridge has to be gutted. It has a system seal leak which cannot be fixed on site. Our fridge will be sent out for repair and we will be without a fridge for 4-6 weeks. They offered $100 for us to purchase a small fridge to get us by! What a crock. This fridge has been problematic from day one and now after all of the repairs they still cant explain why the fridge continues to discharge ice randomly or how/if it can be fixed! DO NOT BUY A KITCHENAID fridge!

Warm up time of oven is very slow. The Baking (bottom) heating element lasted a year and is VERY DIFFICULT to replace. The thermostat is inaccurate and fluctuates with different amounts of error at different points in its temperature range. Oven door removal is not straightforward and can be jammed requiring replacement parts for repair.

We have a kitchen aid refrigerator, and from the first year on have been having issues with the ice maker. It has been one thing after another, and each plumber/appliance repair person that has tackled the issues have said its the worst design they have encountered in appliances. It came to a head last week when water came pouring into the reservoir, and running all over the kitchen tile. Thankfully we were home, and able to turn off the water source, otherwise it would have been a disaster! We are done with it, would give zero stars if that was an option.

I purchased a new 3 door French fridge with ice maker and bottom freezer. Model Model #: KRFC704FBS, purchased it in April 28th 2019 from Lowes. In storage for a month till house was ready. 30 days later Ice maker quit working, repairman from 1-800 appliances came out, said getting readings all over the place, will order a couple parts 3-5 days and will call when they come in. Top fridge quit 11 hours after he left. Called, they said parts on order, call KitchenAid, ZERO HELP. CALLED...WHIRLPOOL, ZERO HELP. CALL 1-800 APPLIANCES, ZERO HELP. 12 DAYS IN NEVADA HEAT AND NO FRIDGE AND SPOILED FOOD. Freezer froze up and fan was hitting ice chunks, had to totally unplug...Next going to Television news for help!! Bought 5 year extended warranty but must use manufacturers first??? When did America take such a **!!!

I attempted to cook a baked potato in our KitchenAid over the range microwave (KHMS2040WSS). Please note that using the sensor setting was nothing new to me, I have used the Baked Potato sensor setting many times before with good results. This last time though went horribly wrong, the potato wasnt baked when I returned, it was charred to a black ash. It wasnt even recognizable as a potato. The microwave safe dinner plate that it was on had cracked into pieces and started to adhere to the glass rotating dish. The rotating glass dish itself fractured right at the center and the plastic pivot almost entirely melted. The white interior was stained dark gray with smoke soot. I called Sears because the microwave is only 11 months old. Sears sent out an appliance specialist from A&E Service. The A&E technician performed a few tests and found the appliance was working properly and had not malfunctioned. The finding was that it was my fault as the consumer. My next call was to Whirlpool customer service at 1-800-253-1301. They were unable to help for two days because no report from A&E was available. Finally on day three, the office at 1-800-253-1301 called A&E and got the report. Then the Whirlpool representative stated they were not going to assist because it was found that the potato caught on fire not the microwave. I asked for a supervisor and was transferred to another office (I know it was another office because the toll free number changed to 1-866-640-7146). At any rate, after an hour long call which truly amounted to wheel spinning, the supervisor agreed to call A&E again to see if any other options were available. Much later that same day, he left a voice mail stating that Whirlpool would help with the cost of parts. Ugh, I am so upset! The microwave is virtually new and I didnt choose how long to cook the potato, it was supposed to sense this and cook it accordingly. I have had $99 microwaves perform for years without incident. Then you really think that you are doing yourself a favor by branding up to KitchenAid and paying the extra cash for nothing. Has anyone else had this experience where the sensor setting overcooking something to the point of charring, smoke, fire etc? Have you contacted Whirlpool and if so, with what result? I feel that they should at minimum fully restore the microwave for no cost. Optimally, I would like to have a new microwave or a full reimbursement.

We bought our KitchenAid refrigerator in late 2013. Luckily we did purchase the extended warranty, something we didnt typically do. When we were first married it seemed like we could count on a refrigerator lasting fifteen years or so, not anymore. Two years into it we started having problems. It wasnt producing enough ice, started leaking water on the floor when freezer items began to thaw. When I called the place where we bought the refrigerator (Hills Flat Lumber, Grass Valley, CA), all I got was youll have to find your warranty and call them. I was in the midst of a family health crisis at the time, so it was extremely frustrating. I found the warranty and took care of all that. The refrigerator was back to working.About a month ago it started demonstrating all the same problems as before. Right before the holidays! Even though we had the warranty, it took awhile to get anyone out, and then two weeks longer for the parts. I was without a refrigerator over the Christmas holidays. Luckily the garage has been cold, so I have been storing my food out there. I finally had the guy out to fix it a couple of days ago. I called them back today to let them know that the freezer isnt the least bit cold. So... About a month without a working refrigerator. It is pretty frustrating. Ive always thought KitchenAid was a good product. I still use my KitchenAid mixer that I got as a wedding gift 33 years ago. But I think the refrigerator is a LEMON!

We bought a French door freezer on the bottom lovely refrigerator. 11 months from purchase it quit making ice and would not keep things frozen. The repairman replaced all of the parts in the refrigerator. It was as good as new. Yah right. Now six weeks later it is starting the same thing. I just called and demanded we get a new refrigerator. Oh they cant do that, they only repair their screw ups not replace them. I would love to get a class action lawsuit going. We spent more than $2000 for a piece of crap. I know reading other problems that others have spent much more. The company that is ruining the KitchenAid name should be put out of business. They used to be a high end appliance. Give me your thoughts. Thank you.

Sorry, this was a FRIGIDAIRE dishwasher - not a KitchenAid dishwasher!

I have a KitchenAid dishwasher (Model #: KUDP01FLSS6) that has had a repairman work on 15 times. As many have encountered with this particular model, the green blinking light always means that there is no fix. KitchenAid knew exactly what was going on after a flood of complaints began to occur shortly after putting this product on the market. To date, I have had 12 motherboards installed at $100.00 a piece and every other electrical part that is on the unit. Again, I do have a warranty but KitchenAid knew that they have a problem with a large dishwasher group and refuse to address it. The bottom line is this: do not buy KitchenAid products! They do not stand by their products at all.

I purchased a top-of-the-line KitchenAid dishwasher in 03/2009. From day 1, I had to wash the dishes by hand before putting them in the dishwasher because it just didnt get the dishes clean. Fast forward to 02/2017 and I called KitchenAid to let them know this dishwasher is now full of rust, the cleaning elements are rusty, the racks are rusty and what would they do about a dishwasher less than 8 years old. I was told because its so old they wouldnt do anything to help me. Hence, they said purchase another dishwasher. I had my last dishwasher for over 10 years and it worked like a dream. I will NEVER purchase another KitchenAid product again. They do NOT withstand the test of time and are poorly made.

We purchased a rather expensive KitchenAid refrigerator-freezer, model KSF26C7XYY04, one with a computerized, electronic control system located on outside of the freezer door. What we have found is that the ice maker inexplicably quits working and then equally inexplicably starts working again---days later. Two calls to the store where the unit was purchased (Lowes) resulted in two different technicians coming out to fix the problem. The first technician replaced the computerized electronic control unit. This did not solve the problem. The second technician had no lasting success either, even confirming that the temperature control settings were at the factory recommended levels. With the problem still continuing, we phoned KitchenAid and were eventually transferred back to Lowes. The only solution offered was to have still another technician come out to fix the problem (at our expense). A return chat contact with KitchenAid produced the same results. What is disappointing is the extent to which KitchenAid refuses to accept responsibility for a design/manufacture flaw in their product and the futility of their so-called solutions. Why would anyone pay for a third technician to address the same problem when two others couldnt? Is the third technician (reportedly more of a KitchenAid authorized technician) an admission that the first two that Lowes sent out were something less than competent? Why wasnt a KitchenAid authorized technician sent out the first time? I was asked if I purchased an extended warranty. What good is an extended warranty, if the same problem cant be fixed under the first warranty period? We need better products and better solutions.

My compressor overheated. Dangerously hot. I do not want the same part. There is no way to know how much damage was done! Not to mention fire hazard. I was told by KitchenAid it is my responsibility to unplug. I guess if you really want a KitchenAid fridge no sleeping or going out of town. I was told this did not meet their standard for safety hazard yet they could not give the standards that do! The ice maker has gone out. The water flow takes 5 minutes to fill the glass. The best was that I did not need to worry about fire, because the refrigerator walls would contain it! Keep in mind the bottom portion is cardboard!!! My last call the guy hung up on me!!! If you are thinking about KitchenAid dont. If you just got one run dont walk it right back in the store!!!

We bought the KitchenAid Supra convection oven/microwave on 2/18/09 (model KEMS378SSS04). We had no problems until preheating the oven at 425 on 2/1/12. We heard a crash and found the interior glass on the door shattered, sending glass all over the kitchen floor.

The dishwasher does work quite well. The problem is the racks are garbage. They fall apart easily and are very very costly to repair. All the little bits fall off constantly hit the element and melt and burn. The adjusters on the top rack are very poorly made and quickly become useless. The wheels are the first thing to go. I asked KitchenAid if I can just buy two new racks with all the bits attached. They said no! I would have to buy all the bits and pieces, and yes get the technician in to assemble the whole thing starting at 400.00!!! NIce really nice, so they have you anyway you turn. This will be the second time we have had to replace all the bits of on a 5 year old dishwasher, first time was around 400 bucks so 800 in total to Date. Thinking of cutting my losses and just buying another brand. I think environmentally this is a total shame to toss a good dishwasher out. Shame on KitchenAid. File # **

We purchased a new refrigerator 2 weeks ago. The first one that was delivered was defective and after sending out a repair crew that could not fix it, it was replaced with a second defective refrigerator. After spending hours on the phone, KitchenAid sent out a repair company that stated the entire compressor and coils needed to be replaced and compared it to a new car needing a brand new engine and suggested having KitchenAid deliver us a new refrigerator. We requested that KitchenAid either deliver a brand new working refrigerator or pick up the defective one and refund us our money so we can buy another refrigerator elsewhere. KitchenAid refused and told us they just cant help us even though the refrigerator never worked from day 1 and is under warranty for 30 days. We spent a lot of money for a brand new refrigerator and do not want a rebuilt model when we paid for a new one. We have been without a refrigerator for 2 weeks now, have spent numerous hours taking off from work waiting for delivery and repair people and KitchenAid is not willing to assist us or even offered us any kind of concessions to make this situation right. We are extremely disappointed with this company, their customer service and how they conduct their business.

We purchased a KitchenAid 48 KSSC48QT side-by-side (for custom wood panel inserts) from Factory Builder Store along with a double oven, microwave, dishwasher, all KitchenAid. The ice maker on the refrigerator has been a joke from the beginning. The ice dispenser does not work, we have to open the freezer door in order to scoop ice out of the bin on the door. When we open the freezer door, ice always falls all over the place and the flap on the ice maker is covered with an ice sheet from some type of leakage. After reading everyones comments, I have come to the conclusion that KitchenAid will soon be a past American icon and I will need to just take it as a loss. What a shame.My kitchen is the heart of my home and was featured in our local newspaper and in MySanAntonio website. We entertain almost every weekend and I make sure all my guests and neighbors know that I dont have any ice from the freezer in my kitchen because KitchenAid makes a lousy product. Guests have naturally gone to the freezer door during a party to dispense ice and I just comment Oh sorry, it’s a KitchenAid. Don’t ever buy one! Please get the ice from my old freezer in the garage! (which for 10 years has worked perfectly). Some of these folks are CEOs, contractors and custom home builders so I make sure the word gets out. I guess I will just keep a supply of bagged ice till the whole ** thing gives out on us, which I expect will happen soon based on everyones feedback!

Our 6 year old top of the line KitchenAid dishwasher control panel has gone out again for the third time in two years. The appliance repair company thinks there may be an underlying issue with the wiring harness. KitchenAid/Whirlpool has refused to provide any goodwill support because of the age and told me to buy another one. Really? The last KitchenAid dishwasher I owned lasted almost 20 years. What happened to KitchenAid quality? Not a happy customer with a whole kitchen full of fairly new KitchenAid appliances.

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

Dishwasher model KUDS03CTWH2 - Have had this dishwasher for about 6 to 8 years. It never washed dishes clean from day 1. Had a repair man out twice while it was under warranty. His answer was it is energy efficient. In other words it saves energy but does not wash dishes. I now use Heavy Duty cycle along with Pro Scrub for one wash and first need to soak my dishes and silverware. Much of the silverware does not clean. It cost us $1200.00. I will definitely never buy Kitchen Aid again. We are not happy with our stove or refrigerator which were bought at same time.

My KitchenAid dishwasher experienced failure of the detergent dispenser. I obtained a replacement part. To access the failed part for replacement, one first remove the front panel from the door. It is held on only by six screws. Inside the panel is a foam sound and heat insulation and panel brace/stiffener panel made from form-fitted polystyrene. It is glued to the panel surface and faces against at rubber liner on the inner panel. The design permits free removal of the panel/foam assembly.Unfortunately, the foam has welded itself onto the inner panel rubber liner, preventing the front panel from being removed without destroying the foam insert. This is a critical part, dampening noise, keeping the cycle heat inside the washer, and stiffening and bracing the panel. Whirlpool has discontinued this part and it no longer is available. Their only advice is to locate one form, an independent parts supplier who might have an old one in stock. Yeah, right! I have tried every parts place I could find on the Internet, but with no success. This dishwasher is around eight years old. I would expect Whirlpool to support it for at least ten years. I will not be purchasing any more appliances made or sold if (not) supported by Whirlpool.

Please please please. Do not waste money purchasing any of these products. Not only are the products garbage their customer service is even worse. My $5000 fridge conked out after 6 months. Called customer service and of course had to wait for a few days. And I know it wont be repaired when the tech comes. Never again. Never again.

I purchased a model KDTE204DSS0 KitchenAid dishwasher on 12/1/14 for $717.48. It has a stainless steel tub. Fourteen months later (2/16) we had water leaking from multiple pinhole leaks in the stainless steel tub where the base of the tub is molded to fit the screen and pump. I called Whirlpool and they said that the tub has a lifetime warranty but it can only be installed by an approved appliance repair facility. That cost $150.00 (I removed, delivered and installed the dishwasher again myself). On 9/8/16 (seven months later) the dishwasher is leaking again and has again the same pinhole leaks in the new tub. I get a slight shock when I touch the screen inside the tub and believe there is a galvanic reaction going on that is eating up the stainless tub at its thinnest area.Since I find no other reviews mentioning this problem, and it appears to be more than just a tub problem but a unit problem (i.e. a lemon), I asked Whirlpool to replace the unit. As you already know, they said no but would replace it for $17.00 less than I paid for the last one less than two years ago. If I paid another $150.00 to replace the last tub that would be about $500.00 a year to wash a load of dishes every other day. This negative review is as much about the manufacturer as it is about the faulty dishwasher.

I purchased a KitchenAid refrigerator. I could never get the ice maker out. Later found out it was stuck shut. At about 11 months I notices residue on the bottom of my glass after my drink sat. The volume of the powdery substance was quite substantial and noticeable. I really worked on the ice maker and forced it open. There was a pile of white powder inside the ice maker and on the sides of the interior. I cleaned it thoroughly removing all white power and thought the problem was solved. They just forgot to clean it before shipping it. After cleaning it the water/ice was clear. Within 3 months I noticed the white powder was back in my drinks. I cant believe how much of this powder I must have ingested. I called KitchenAid. Sorry you are out of warranty. I suggested they come out and get a sample of this white powder and identify it as harmless or toxic, if not for me then other who may have not noticed it. Sorry your out of warranty. Can I send you a sample of this powder and you can tell me what it is and if it is normal to be in my drinks. No. CAUTION!! LOOK in the bottom of your glass after the ice has melted. Dont let your children drink this substance. Write me if you have had similar experience.

Purchased the Refrigerator from HD. Within a year the Defrost cycle stop working had to call the Repair co. That was recommended by Kitchen Aid under warranty. Even with warrant still paid 150. The 8 months later same problem But now the Control board went out. Thought it was covered under the warranty but it was not. Now have to pay another $700. Be wary if you are considering buying (Model: KRMF706EBS). Already spent nearly $1000.00 in repairs and the refrigerator is only 3 yr old! Not to mention the loss of food since it took one week to get the board.

We purchased a KUDE40 dishwasher in January of 2011 complete with stainless steel interior. The top rack glides keep popping open, letting the rack fall off. To make matters worse, the plastic wheels fell off the top adjustable rack due to the breaking of the plastic pieces that hold the wheels in place. Of course, this happened right after the year warranty was up. Luckily, I saved the service call and ordered the part online for $25 each and replaced the parts myself. Based on what I have read on other places on the internet, this is a problem for everyone and KitchenAid will do nothing about it. I will not buy another KitchenAid dishwasher and plan to tell as many people as I can not to buy one either.KitchenAid needs to listen to the public and fix this issue free of charge. If it happens to you, order the part online and carefully disassemble about 4 parts to replace the plastic piece with the wheels. A small screw driver to pop off the plastic parts was all that was needed and we used the other side as a guide to what goes where were putting it back together. Total time: about 15 minutes to replace one side. The part is the same for the right and left sides. Save yourself the service call!

Like many other reviewers, we purchased high end KitchenAid appliances base on reputation. The steaming sensor was the only thing that ever impressed me. The fan never did much except make a lot of noise and the unit seemed underpowered compared to every other 1200 watt unit Ive owned. At just over 2 years old (and just after the warranty expired) we started getting error messages directing us to open/close the door. That resolved nothing. I unplugged it and fiddled with different buttons and controls, got it to limp along for a few months. Then the appliance went black. The local appliance technician says its a design flaw. The heat from the cooktop overheats the electronics that are in the door directly above burners. Most microwaves have controls in a side panel. $900 wasted.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowes and they have only lasted five years. Even the refrigerator was cheaply made!

I purchased 30 KitchenAid gas convection oven which was delivered on January 3, 2013. On 1/14/13, service was required to replace igniter (oven shut off during baking). On 1/23/13, service was again required to replace burner (oven shut off during baking). On 3/13/2013, service was required to replace control panel (oven wouldnt shut off). On 3/25/13, repair again required (control panel again. Oven wouldnt shut off). On 3/28/13, control board needed to be replaced. On April 4, 2013, I had to order UI and harness connector. On 4/8/13, I replaced ribbon from UI to main control. Unit now is shutting off but is still beeping randomly in convection bake. Orvilles Appliance in Amherst uses DC Appliance to do their repairs. DC Appliance has been wonderful, trying to repair it. I went to Whirlpool product review on 4/8/13. On 4/23/13, DC Appliance arrived again to repair range. They turned off during baking again. Another control board was installed. When service technician was finished, the range started beeping again but it was too late in the day to speak to Whirlpool tech support. DC Appliance called Whirlpool tech support on 4/24/2013 and was told we would be contacted by Whirlpool on Monday, April 29th, to arrange replacing our range. Monday came and went. So Tuesday, April 30th, we called DC Appliance, who called Whirlpool. The story changed. Suddenly, they had no record of the conversation with DC Appliance about replacing the range. Today, May 1st, DC Appliance called us to say they had the names of the two individuals they spoke with regarding the replacement. We were told to wait until Friday to hear from Whirlpool. DC Appliance said they cannot give us the names of the tech whom they spoke to or the person above that tech who made the decision to replace it. We paid $1,447 plus tax for this range. On top of that, we paid an additional $139 for a 5-year extended warranty. We are getting the runaround. We have been patient. Whirlpool and Orvilles had been nothing but nasty. Please help.

This fridge was over $3,000. It took 4 different repair calls to line up drawers. For a few months it has been shutting itself off for several hours 2 or 3 times a week. 2 days ago it shut off and wont come back on. Light above water works. Lights inside dont. I bought 4 KitchenAid appliances at the same time 4 years ago. They do not care once the sale is made.

I purchased a built-in refrigerator 7 years ago. Now my control board is not working according to the technician. I called KitchenAid directly and was told that there are very little choices. Tech said that the factory that made that part was damaged by the tsunami and destroyed the factory and blueprints. This is crazy and why they have no other viable backup plans or solutions to offer me.

I purchased refrigerator on 11/24/15 but due to salesman errors, I did not receive it until February 2, 2016. On July 26, 2016, I noticed the freezer door had ice on it and it had a popping noise in it. I called and serviceman came out and said he had to order new ice maker and replace the door because it had warped and he could not do anything about the popping noise. On October 3, 2016, the door and ice maker was replaced. On October 27, 2017, the door had ice on it again and noise was still there. I had a certified repairman come in and he said the freezer door on refrigerator is warped again. There has to be some reason for this to be continuing! I am not a HAPPY CUSTOMER.

We decided to invest in a good dishwasher that we could rely on. We spent over $1300 on model #KUDE48FXBL2. It never really worked quite right. There would be periods when the keypad would not work. After roughly one year of use, it has died. The repair service quickly determined that it needed a new keypad and some sort of electrical part in the door. KitchenAid does not have the parts and does not know when they will be available. I am hand washing all of my dishes while a $1300 dishwasher sits in my kitchen with an out of order sign on it. There is no end in sight and we get no answers. We are trying to decide if we throw it out (and the $1300 we spent) or wait to see when it can be repaired (and how much it will cost). We spent a lot of money on a dishwasher that only gave us about one year of use. We will not buy an appliance from KitchenAid or any of their affiliated companies again.

I purchased $12,000 in appliances a year ago during a remodel of my existing kitchen. Since day one, the commercial gas stove has been a problem. I had more than five repairs and every time, it would start something new to go wrong. One afternoon, I thought I smelled smoke and when I turned around, the entire electronic portion of the stove was on fire. After extinguishing the fire, I called the distributor and was told Whirlpool will replace the stove immediately and we will cover the expense of the installation. That was seven weeks ago, no stove, so phone call from Whirlpool, no reciprocation for my patience. Yesterday, I was told that it is probably back-ordered. ** Whirlpool, my house could have burned down if I had not been there and yet seven weeks later, I am still waiting? Never again will I buy another Whirlpool product and especially KitchenAid. Im still without a stove in a $50K remodeling job. I have called an attorney so dont bother with a phone call.

Our 5 year old Kitchen Aid dishwashers door broke. Now, the door drops open with a resounding crash and if your leg is in the way, too bad. Also, the soap dispenser doesnt work. We bought all Kitchen Aid appliances when we built our house. The dishwasher is not good. The refrigerator and convection ovens have not been a problem. You really have a quality problem with the dishwasher.

We purchased a model home that came with all the kitchen appliances. The appliances were purchased in January 2015. We have live in our new house for a little over a year. I am very disappointed in the Kitchen Aid Side by Side, model KSF26G4XYY03. In the past year, we have had two drawers break in the refrigerator. The face of the drawer came off and plastic on the drawer cracked off. Also, a drawer in the freezer busted where the plastic covers the wheel of the drawer. This is NOT quality construction. I was told by Product Registration in Benton Harbor, MI that only the bins are covered through years 2 - 5...really??? When this refrigerator needs to be replaced, it will not be by a Kitchen Aid.