Dont let the high price and nice design of this refrigerator fool you. The interior lights on this model work about 1% of the time. The ice maker produces ice (maybe!) 2 times a month if were lucky. We actually have to buy our ice now.... The water dispenser operates 50% of the time. The other 50% of the time the water dispenses on its own and floods our kitchen floor. The water dispensing by itself happens at all hours of the day. The door handles have all fallen off multiple times. The failures of this product have happened at different times so they arent connected to one another whatsoever. This refrigerator model worked as expected for the first 7 months.We have performed all troubleshooting suggestions. A refrigeration expert has inspected this refrigerator numerous times and and has not been able to fix anything except tighten the door handles (which are still loose and ready to fall off AGAIN). Our friends purchased this exact model and within 9 months their ice machine quit producing ice. If this model hadnt cost us $4,000.00 we would happily dispose of it in the city landfill and replace it with a different MAKE and model. This refrigerator has been a nightmare and we look forward to the day that it actually quits refrigerating our food.

Water backs up into the dishwasher and sits at the bottom - stinks - have to turn on the dishwasher to drain in order to get rid of the sitting water. Have seen mosquitoes try and set up shop there.

Our new refrigerator like others never made it below 50 degrees in the freezer. That refrigerator was replaced after one week (thankfully) but the new refrigerator has never made more than 12 ice cubes! We called and they replaced the icemaker. Now after one week, since that icemaker also doesnt work, we have called again and scheduled another repair service call. At that time, the operator told us to turn down the temp of the freezer (below the recommended temp) so that it will freeze faster. We will see or we will replace this refrigerator with a different brand. It makes me wonder about the brand new KitchenAid dishwasher and oven we purchased at the same time.

My new KitchenAid double wall oven exploded 1 1/2 hour into the self-clean cycle. Shattered glass flew out the oven, spraying all over my kitchen and out into other rooms of the house. I couldnt get near it to shut it off, because glass shards kept recirculating in the convection oven out the vent. So I ran out to shut off the circuit breaker. I spent 2 hours cleaning up the mess. I vacuumed out, but the glass in both ovens that is stuck in gaskets surrounding doors spills out of hinges every time I open the door. I want a new oven, because I dont want glass shards in my food; and what is going to happen when I run the cycle on the bottom oven? It is a miracle no one got hurt, except for the cut on my daughters foot from a small piece I missed. I am scared to death, and I havent had an oven to cook with for my family since it happened in May. I have already spoken to my lawyer.

We have a 6-year-old Kitchen Aid (subsidiary of Whirlpool) built-in refrigerator. It is now longer able to maintain the appropriate temperatures, and the problem has been diagnosed by the Kitchen Aid authorized repair service as a defective control board. Unfortunately, Kitchen Aid (and Whirlpool) made or obtained these control boards from a factory in Japan that was destroyed by the Tsunami (this was over two years ago). Rather than sourcing this part from somewhere else, Kitchen Aid has decided to tell its customers that they are on their own. The only possibility seems to be to remove the control board and ship it to a company (Core Centric) in Illinois to have it refurbished. If the part gets lost, or damaged, or is unable to be refurbished, you are just out of luck. I assume this is the same situation for other parts in Kitchen Aid and Whirlpool appliances, as I assume the factory in Japan made more than just one part.This is outrageous conduct on the part of Kitchen Aid - I thought there was a Federal requirement that parts be available for items manufactured and sold for at least 7 years. The tsunami was unfortunate, but surely two years is long enough for Kitchen Aid to have found a way to obtain repair parts for its appliances. This sounds like a great opportunity for a class action lawsuit against Kitchen Aid and Whirlpool. There must be lots of customers that have been harmed by their action, or inaction.In our case, we will end up spending hundreds of dollars sending the control board out to be refurbished, and probably going for an extended period without a refrigerator (cant work with no control board). If the control board cant be repaired (for whatever reason), we will have to purchase a replacement built-in refrigerator, and have our kitchen cabinets redone so the new refrigerator will fit - estimated cost of that would be $10,000 or more.

We purchased the KUDS30IXWH in November of 2014. The unit works perfectly to our great satisfaction. Extremely quiet and dishes/glass are sparkling clean. We have only used the Normal Cycle. Cannot vouch for the other ones. At delivery the unit looked great. No problems were visible. Suddenly three months later blemishes/spots/watermarks mysteriously appeared on the white front panel. We tried every possible way to remove them. When wet they disappear but all reappear as soon as the surface dries up. Very strange! We are trying to find out whether other people experienced the same problem before contacting the company.

I purchased a KitchenAid dishwasher, model #KDPE234GPS0, in March of 2020. In November right before Thanksgiving, the pump and motor died. The service tech told me that this normally happens in about a year and a half. He was surprised it happened so soon. He told me to get an extended warranty because it will happen again. Its now January of 2021, still no dishwasher and KitchenAid said they dont know when parts will be available! I should have spent the extra money and bought the Miele like I had previously. DONT BUY THIS PIECE OF GARBAGE!!! STAY AWAY!! Oh yeah and 1 more thing.. This thing always has an awful odor to it.

Ill try to keep my comment short. We built our house two years ago; and all new Kitchen Aid appliances were bought. I have no complaint with any of them (refrigerator, microwave, dishwasher) except for the range. I have had difficulties on occasion when the oven would not preheat. However, my biggest complaint is with the Aqualift self-cleaning feature. It doesnt work well at all. I dont want to scrape, scrub, reach into the oven to clean. Im getting too old for that. I truly would not recommend this type of range to anyone unless they want a workout cleaning the oven.

I will never buy a Kitchen Aid product again. I have the model number **** paid at $800.00 for it. I have had similar problems with the dishes having a film on them, coffee cups have stains, and silverware getting rust spots. I have tried different settings, cleaned the filter and the drain but nothing works. What’s the use of a dishwasher if you have to wash them after the cycle is completed? My advice is, do your homework. Please search other brands to buy. I wish I had!

2 years old dishwasher. Within 6 months, top rack roller axles broke. After a year, stopped cleaning top rack items. I found out the Chopper Assembly was broken. Had to replace it. Both are cheap plastic parts. Terrible experience with this brand.

Same problem with top rack as everyone else. Plastic prongs on top rack are flimsy and have broken on my dishwasher several times, each time causing us to pay Sears for repair. Finally bought the service maintenance plan just to keep this thing together. Whirlpool/KitchenAid needs to find a permanent solution and cover it under warranty. This thing is a money pit. Never buying a KitchenAid appliance again.

KitchenAid Superba oven. Model number is KEBS107DWH7; serial number is XJI401375. I have two KitchenAid ovens, but I use one mainly. The last two times I have used the self-clean function for 2-3 hours and I have had to have a repair man out. He replaced a fuse that disintegrates during the self-clean process and he said that is very common. It’s $160.00 each time to repair it so that I can use the oven again. His suggestion is dont use the self-clean function again unless you want to spend $160.00 every time you self-clean. It’s very upsetting since I have been a KitchenAid believer.

We bought a KitchenAid KUDS30CXWH1 in 2011 and from day 1 it has been the worst lemon appliance we have ever owned. The thermal fuse (protecting the control panel) has failed 9 times! The control panel went 2 times. The top rack collapsed 3 times. Despite the fact that we scrape every dish, we have to rip the guts out of the dishwasher every 4-5 weeks to get at the filter and clean it. Out of self defense we have had to learn to do our own maintenance, which is difficult for senior citizens. Even at that, to date, we have spent 4 times on parts and maintenance, than the machine originally cost. Ive written to the CEO of Whirlpool several times, even sending letters by return receipt requested.The machine is now 7 years old and has been a nightmare for 7 years. We are finally going to dump it. We are NOT replacing it with KItchenAid, Whirlpool or Kenmore (all made by the same manufacturer.) We are not surprised to see, by reading these reviews, that KitchenAid is still putting out trash. What a pity, our previous KitchenAid dishwasher lasted 20 years and was replaced for cosmetic reasons. Something BAD has happened to this company. Shame on Consumer Reports for continuing to rate them highly, but then Consumer Reports does not have to keep them running.

Oven Model KGRS505XSS - Knobs on the front of the stove are dangerous. They turn on with the slightest brush. Im glad I dont have small children living with me although my grandkids visit. My autistic grandchild turn on the burners but we were there. Recently my griddle knob locked in place and wont turn. I have an extended warranty with Lowes so we will see how that goes. I paid 1,700 for the stove plus 150.00 for the warranty. The stove is 4 years old.

We purchased 6 years ago and have had non-stop issues with it. It stops working after about 10 min., then you have to push a few buttons and then it works for about 10 more min. until it stops again, and then finally you have to start the whole cycle over and then it will complete. Its like washing dishes twice! It takes about 2-3 hours for a complete cycle. Also there is a smell that is terrible and after trying dishwashing cleaners, it still smells. Finally, every few months Ive had to take the whole thing apart to clean out the filter area to try to rid the smell. Ive never had so much trouble with a dishwasher!!!! This was a top of the line and expensive model too. :(

Purchased a KUDS30IXBL4 dishwasher. One year later it stopped working. Under warranty. $125 later repairman shows up, takes one look at the dishwasher and tells me hell be right back. He doesnt even touch it. He comes in with a new control panel and has it working in 10 minutes. So many of these fail that we keep them stocked on the truck now. Oh, and the worst thing is that the original is warrantied for 3 years, but now that you have a replacement part in it is only warrantied for 90 days. He warned me that I would have problems down the road. One year later and guess what? My 90 day warranty long expired, the control panel has just failed again. It is cheaper to order the part and change it myself. I bought Kitchen Aid because of the brand reputation and quality. Now I know where the AID comes from in the name. Never again.

The Kitchen Aids Superba double ovens self-cleaning option burned out the control panel. The repairman said that is a huge problem with these ovens, but still charged us for the call, and the replacement part. Now, the problem is, I can turn it on, but I cant change the temperature, and it will not turn off, unless my husband turns off the breaker switch. A new repair guy says the parts are discontinued. Its not fun going through the holidays without an oven. I am still trying to locate parts online, but no luck so far.

We bought a new house in February 2007, and a few months later, we came back from vacation and we had mushrooms growing out our baseboards behind the dishwasher. We called the builder and they came out to take a look. The dishwasher had faulty pump that was leaking. The builder replaced the whole washer, carpet, and baseboards. Now, the pump went out and KitchenAid says it is two months out of warranty and cant help and that I have to shell out $400 to fix the pump. KitchenAid does not stand by their products. You shouldnt have to deal with that many problems with a dishwasher (model kudp02frss3) in the first 5 years.

Bought a KitchenAid Dishwasher 15 months ago. Almost $900. Wife wanted it to match our KA fridge. I thought, for that kind of $$, the KA DW would clean better and last longer than my moms $300 Kenmore. But the KA has never cleaned well, even with top-line Cascade products. This week, it would start but not complete a cycle. Nothing in the manual about this. Called customer service. Took them 20 minutes to tell me they have no troubleshooting advice for this problem. My only option was to pay for a service call and the machine is just 3 months out of warranty! I told the lady that I would be writing many uncomplimentary reviews. Im convinced that KitchenAid is not worth the extra money. It is NOT a better product.

Way ahead of our previous Samsung microwave, which needed a new electronics board, 13 months after we put it in. This one is very reliable. Easy to clean. Very dependable also. Bought it at Home Depot. When they installed it, the unit didn’t include the screws, so they had to order a new microwave. But, since then, it has all been seamless.

As a retired chef I have preference for gas cooktop but electric oven. I built a new home with floorplan that did not offer separate cooktop and wall oven so I was very pleased when I found a Kitchenaid dual fuel product offering gas cooktop and electric oven combination. I had past experience with KitchenAid and thought I was purchasing a quality product.Although the cooktop and oven function well, the so-called AquaLift self-cleaning feature is useless! I do not let my oven become heavily soiled but found my first use of this feature did nothing to clean the oven. Even worse, instructions indicate even if I was willing to use an oven cleaning product and elbow grease I am warned this will damage the oven surface. It appears there are currently class action suits on this topic. Wish I had known this before purchasing this expensive product.

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid wont do anything even though this is the second time it has happened. First time was fixed by them because it’s on first year. I decided to call government site of consumer safety products.

Purchased range in 2006 for $1500. In first year activated self cleaning unit. Oven completely shut down. Service contract Technicians had no idea about how to fix. Finally, after two months, one technician said he had just returned from KitchenAid training session where he learned that there was a defective part that broke down while self cleaning. He replaced part with warning that I should be careful about self cleaning in the future. Over next 7 years we had technician came five times for various problems. Last week my daughter inadvertently activated self cleaning - first time since 2007. The entire unit shut down again and KitchenAid wants $400 for repair. I argued that it is a defective part. The three different supervisors I spoke with read off of a pre written statement that the part was not defective and I would have to pay. WARNING to all consumers. Purchase KitchenAid appliances at your own risk. THEY ARE TERRIBLE!

We did a complete kitchen remodel and purchased the KitchenAid French Door refrigerator. It was installed in March 2018. First repair call was in October 2018. The ice machine stopped working. We contacted the company, a repairman came out and had to order a new part for the fridge (which took another 2 weeks for the order to ship and installation). Less than one month later, the ice machine broke again and the LED light on the shelf started blinking like a strobe light. Repairman called again, new parts had to be ordered again and another 2 week wait for the parts to come in and be installed. I wish I had never purchased this product. All of the other new appliances in our kitchen are GE Cafe. Buyers remorse; I wish I had bought the GE refrigerator instead of this poorly built KitchenAid “wanna be”.

We also have the KitchenAid model KUDS30CXBL1. The supports for the upper basket have now broken on each side. We were lucky that in the first instance the person we contacted sent a replacement part for no cost and intimated that he would do so even though we did not have a service contract. Well the second time this happened, just the other day, we did have a service contract but they told us this part is not covered by the service contract. So we wasted $85 on a service contract that does not cover what we needed and we now have to pay $25 plus tax and shipping for the part. Needless to say, we are most unhappy with this product and the service contract. We have to pay to replace a part that is a design defect as we have not abused the product in any way. Just normal use. We will not be purchasing a KitchenAid product in the future and do not recommend it to anyone reading this review. KitchenAid was once a very good product, our last dishwasher lasted us 14 years without a problem. Obviously this one will not match that record or even come close.

Purchased all new appliance for our renovated Kitchen in May of 2017. They were installed towards the end of June, and we started having issues with the refrigerator within months. This is Model KRFF305ESS00, French doors, with water dispenser inside on the left-hand side. Once you fill a glass with water, the water dispenser doesn’t shut off properly and continues to drip... not one or two drips... but constantly. I phoned and the first serviceman they sent out told me that there was nothing wrong with it, and that is just the way it is. I called back, they sent another service guy out who said “that’s not right, but I’m not really sure what’s going to fix it, but I will order a new water tank and tube and see if that does the trick. I will also order a new air damper because it seems to be grinding and it shouldn’t be”.Two weeks later he returned with the parts, installed them, and it worked better for about a month. Now it’s still dripping, and the noise it makes sounds like it’s going to take off. I just called with warranty department, and there is no more coverage. It will cost $139 plus tax just to have someone come out and then more money for whatever parts they want to try next, that likely won’t work. My husband says “take it to the dump, it’s a piece of $3,000 garbage”!!! We will be shopping for another refrigerator... and it won’t be KitchenAid. How do these people stay in business??? Oh... Cathy on the warranty line, sure was trained properly... All she could say was “I certainly understand how you feel, but there is nothing we can do about it”!!!

Kitchen Aid Fridge model KF1S29BBMS00 (French Door w/ lower drawer freezer) - We bought our fridge in late June of 2013. Its now Early September and weve been without a properly functioning appliance for more than 2 weeks. Looking through the reviews, the prospect is daunting of waiting months to get this resolved.Same issue as many. After a call to Kitchen Aid, a technician came to evaluate the issue and determined that it was an evaporator fan malfunction. It took 5 days to get the new part. A new technician/refrigeration expert came to install the new (and faulty) fan (The freezer door, which was functioning fine up to this point, was somehow damaged by him so that now it makes a noise when I open it). He said to give the fan 24 hours to cool the machine. A day later it was no better than it was before, with the temperature hovering around 60 degrees. A new technician was sent out the next day. He determined, after taking the refrigerator apart that the new evaporator fan was faulty. He defrosted the evaporator with a heat gun and talked to Rick at the KitchenAid tech line (On an aside, the drawer display doesnt work at all, a whole different issue). Now were waiting a week to get a new fan and no guarantee that this fan will work. We are very frustrated.

I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufactures bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

Our $9,000 KitchenAid built-in fridge is 10 years old and required $1,500 in repairs for a faulty control board. The original control board is discontinued (my guess is because they found that it was faulty) and it will now cost even more for the repairman to rebuild the current board. I am not sure why this appliance costs so much when there is no noticeable difference between this fridge and our last homes fridge (except for the fact that it is built in) and clearly you are not paying for quality. For this price I expect better quality control and longer lasting products. When we replace this fridge I will definitely buy another brand. Apparently the fridge has had lots of previous maintenance as well. The company told us that they have been out to our house with the previous owners multiple times. Its shocking to me that a $8,0000-$9,000 appliance could require so much maintenance in the first ten years of its life. Dont waste your money - go with a company that is known for high quality, not just high prices.

We have a KitchenAid refrigerator. This refrigerator is less than 5 years old. It started having problems keeping the correct temperature. Called my service guy, he comes out, checks it out and states it has a freon leak. This involves the sealed system, a repair he does not do. Whirlpool was called and this issue was discussed. An authorized service provider from Whirlpool was sent out and yes it is a sealed system leak but he does not do sealed system repairs. I pay him his diagnostic fee. Called Whirlpool again and another provider is sent out to ascertain that yes it is a sealed system problem and guess what I get to pay another diagnostic fee. Whirlpool stated they sent out the first provider because they are on the List. Somehow this appears to be my problem that they sent out a company that doesnt do the repair that was clearly the issue per my appliance guy. I called to see if Whirlpool would cover one of these fees but nope. I wasted one hour and five minutes on the phone and got zero satisfaction. I also want to add that this repair parts and labor are covered under warranty so it seems doubly ridiculous that I have to pay two service fees. There will never be another Whirlpool, KitchenAid appliance in this house again.

I paid > $3,000 for a KitchenAid French door refrigerator that has had the cooling system go out every 6-8 months (4 times now) since purchase. Cannot get replaced, only repaired each time. Lose food each time, have to defrost fully, water everywhere on hardwood floors, replace thermistor part each time that only lasts a short while. I am very dissatisfied with this high-end, expensive unit that I cannot get replaced.

A really poor finish, the high level of engine noise is noticeable in the day!! And a bad customer service. On May 27, 2016 at Home Depot I bought a KitchenAid Refrigerator which at the time of the delivery was damage by the people who delivery it. I kept the refrigerator for a few days until the next delivery. The new equipment started making unusual noise. We contacted KitchenAid again who sent a technician who did not find any problem according to him The sound is normal. Another technician was contacted since the freezer started making ice on one side not the other. He came to fix the issue, but resulted in burning the appliance for which we have evidenced of in pictures. According to him, the problem was fixed but a bigger damage was created on the lateral side of the fridge. The problem was reported to KitchenAid, who told me that another technician would be sent from another company.The last technician came, saw the unit and said that the problem could be resolved with an add on kit based on what KitchenAid told him because those units had several recalls and complaints for the same issue. The technician came with the accessory and this kit is not for this unit 2016. The kit is a fan that is located in the ice maker which is located at the top, not in the freezer where is the biggest problem, and the tech found more problems, filtration and dripping water in the drawers of vegetables. That waste of time and lack of knowledge and effectiveness by the representative of KitchenAid. I want a new unit or my full monetary refund. Ive had the unit only for three months and it is unacceptable. I have pictures of how I received the unit and the damages made by the technicians. I have contacted on several occasions 4 time technical visits and still have the same problem. I still waiting for any answer.

I bought KitchenAid oven on 8/2002 KEBC208KSSO. The control board was replaced in 8/2006, again in 2/2007. Again, the control board has failed and needs to be replaced! Is this a quality product? KitchenAid refuses to take responsibility for a crappy product.

If I could rate this company any lower, I would. I have a Kitchen Aid microwave (TR71834046), Refrigerator (KRFF707ESS01), and dishwasher (KDTE334GPS0). All were purchased 3 years ago along with a range. I have had to file 10 different claims on the items listed above in those 3 years. I also have had to purchase several warranties and extensions to make sure I am not completely screwed. For how much money I have spent, you’d think their customer service would at least be worth it. Think again. You have to wait for at least 1 hour before ever talking to anyone. So I’ve spent well over 10 hours just on hold with this god awful company. Each time they then set up a date in the not so near future for a repair company to come out and sometimes even then the job is far from over. I am now awaiting a company to come fix 3 different things on 2 different appliances. This after they were just out 3 weeks ago repairing something else. I HIGHLY recommend you stay VERY FAR away from Kitchen Aid. This company is absolute trash and uses the cheapest of plastic to make their products. I will NEVER buy ANYTHING from them again.

We have owned a KitchenAid self-cleaning oven which recently caught on fire while in the self-cleaning mode. The door locked and could not be opened and the fire department had to remove the stove in an emergency call. We have had lesser problems with the electronic system malfunctioning in the past but this episode nearly cost us our home.There have been many reports of this malfunction but KitchenAid has not put out a warning to consumers, much less tried to correct it. It is time for a class action lawsuit for Federal and State consumer protection agencies to become involved before someone dies due to this defect.

We purchased KitchenAid Model# KMHC319ESS-3 and after 2 years since the purchase it was necessary to replace the magnetron, a major part of a microwave. It cost us more than half the price of the microwave for this replacement. A major part of the workings of the appliance shouldnt break after 2 years. Will not buy a KitchenAid product again.

In a nutshell, the same part on my fridge (the thermistor assembly) has broken down 5 times since I bought it (roughly every three months) causing the fridge to simultaneously ice over yet not keep the food cold. I have a warranty on it, and per CAs Lemon Law, they should have replaced the fridge by now. But every time I call, they keep coming up with reasons why that it doesnt qualify for a Lemon replacement. (This latest time was that the latest repair had the same claim number because it was technically within 90 days of the last time a technician came out. By this logic, they could give me the same claim number till the end of time and never replace the fridge).I can afford a new fridge, but at this point its a matter of principle. I have wasted thousands of dollars in food, not to mention days of my life dealing with this issue -- and have become convinced (based on my research of other consumer complaints) that this is an issue KitchenAid is aware of and that they have knowingly foisted a faulty product & loophole-ridden warranty onto their consumers and EXPECT us to give up when they give us the run-around. I have researched lawsuits against KitchenAid and their warranty company and have been contacted by lawyers who are interested in pursuing a class action lawsuit. If you are interested in getting more information/participating in a class action lawsuit against KitchenAid, please email me.

In February of 2011, we replaced our dishwasher with a KitchenAid from Sears. We thought that KitchenAid was a high end dishwasher that would have very good quality and problem-free for years. Boy were we wrong. Within weeks, the top rack started coming off the track. When I called KitchenAid, they offered no solutions and seemed to be unaware of any issues with the quality of their upper racks guide system. The upper rack design of these dishwashers is a very flawed design with very sloppy tolerances that allow the tracks to come off. I will never buy another KitchenAid product again and we will likely replace this poorly designed dishwasher with a product from KitchenAid/Whirlpool. If you cant trust them with the very basics of designing an upper rack roller system, do you really trust them with electronics and water management?

I am very happy with my stove. I have a gas stove and it also has a convection option. The heat seems true to temperature. The convection is a great option when you need to cook in less time. The only drawback is the knobs are not a solid piece and the wrap they put on it seems to be coming off. I use the stove a lot!

KitchenAid Fridge KBRC36FMS01 - Our freezer is not too old, but out of warranty. Have had broken gasket/seal. Replaced x 3. Have had two installers who seemed good, recommended by Whirlpool. Fit of seal a problem. Quality control seems BAD. Have talked to Whirlpool customer service, and supervisor, and told there is no fix. The freezer drawer and seal do not come as a unit. I am very frustrated since freezer is off-line in kitchen. We need some help. Maybe need to call the CEO!

Our 8-year-old refrigerator, KSSC36QMS01, stopped working just before the holidays. After struggling to identify the source of the problem, we found the comments and instructions from Chris of Vancouver to be exactly what we needed. The symptoms for the refrigerators were identical and the instructions he posted were easy to follow. We were able to fix the refrigerator the day I found his instructions here and was saved having to purchase a new refrigerator when this one was only 8 years old.

We purchased Made in USA Kitchenaid Refrigerator!!!! 1st 2 years very good But Never again!! Purchased is 8-2017 and starting 9-2019 we have have 4 service calls. Frogs not staying cold 49 degrees. Freezer is OK. The guy comes out Replaces parts computer boards. Lights on and on then it works great. 45 days later 12-10-2019 fridge is 49 degrees again. I want it replaced. Kitchenaid no it’s up to your extended warranty Company!!! Don’t Buy USA. POS. I won’t again!!! I will buy The cheapest pile of crap made Somewhere. It will work better than this $2500 pos.

After 7 years, my built-in fridge started beeping and control panel flashing: I need a new circuit board. Would be fine except they dont make it anymore!!! For such an expensive fridge to not have parts is ridiculous. Do not buy this fridge. I am now having the part repaired and have NO fridge. Talk about archaic.

A few days after my dishwasher was installed my contractor noticed that vent [left side facing dishwasher KUDS35FXSS] was wetting inside door of my new cabinet. I contacted Kitchen-Aid. They said I had to contact where I bought it. I called the appliance store & told salesman (Dominic) whats happening. He said hed look into it. After a few days I went to store & asked him what was going on. He said his K-A tech said its probably a bad intake vent. Dominic told me to call the number he gave me to get a serviceman out & just keep the door of my cabinet open when I use DW until tech comes and fixes it. I went home & contacted the service dept. Tech came out. Tech said he felt moist heat coming out from side vent by cabinet. Tech called K-A Tech who told him venting system must be bad for that vent is supposed to takes in air. Tech said he had to order a new vent system & he would be back to install it. Two days before tech came back I opened door of DW & a screw fell on the floor. When tech came to put in new vent system I asked him about screw & he didnt seem surprised. He said it probably came from the insulation. Is that normal? He put new vent system in & left. I put on the dishwasher & about an hour later opened my cabinet & felt the inside of it. It was wet. I called tech again. He came out for the third time. He contacted a Kitchen-Aid Tech who told him to do a diagnostic check. Result is he has to put in a new Control board and dispenser. Now the front light indicator doesnt work. The dishwasher was installed a month and a 1/2 ago and I can only use it with cabinet door open because it is warping my new cabinet and somethings wrong with the dispensers. When youre looking for a dishwasher nothing in the details tells you where vents are. Who would put the vents of a built in dishwasher on side when there is wood cabinets on each side.Now Im stuck with a dishwasher that when used is destroying my cabinet and doesnt take the jet-dry and I have no idea what cycle because light doesnt work. I didnt pay to have a dishwasher re-built I paid for a new working dishwasher. What upsets me also is the appliance store that I purchased it from acts like its not their problem, its the companys. H & H Appliance center is the one who sold it to me, not K-A. I bought a new dishwasher not one that has to be re-built. Please help I dont know what to do. I dont want others to go through something like this. I bought 3 other appliances from him ($4500.00 total) same day I bought dishwasher. I guess I was foolish to think hed make things right. I feel H & H Appliance Center, 909 Rt.130 North, East Windsor,NJ 08520 should hold some of the responsibility. Shouldnt you be able to go back to the person you bought from and expect them to make good? Please help me. This will never end until the warranty is up and they dont have to do anything.

We built our house and moved in 2018. Two new dishwashers never worked. Both needed new motors. Outsourced to Mexico... took 3 weeks to be fixed. Now, 2 years later the motor in one of them went out again. We are buying a different brand now.

Very quiet, does a great job of cleaning dishes, even those with baked or dried on food, and has good capacity. It has an added top shelf for flat items. The dishwasher is very quiet. I’ve had no problems with this dishwasher.

We purchased two kitchenful of appliances, one was the Pro Series. Within a few months, the enamel on the KEBS208SSS top oven began to pit and chip away. KitchenAid sent out a new oven. We were happy. We should have known that this could potentially happen again. Meanwhile, the microwave computer board went out after the warranty date and it would have cost nearly as much as a new one to fix. The hood over the range has had issues with needing replacement bulbs, only to find out that this time the fuse connector was burnt. Too bad the warranty period is over and good luck, said the KA agent.Last week, I noticed that my replacement oven was showing pitting and wearing away of enamel once again (blue enamel). The KA agent was kind enough to tell me I was probably using it wrong and that I was supposed to clean up the large spills before running the cleaning cycle. I might add that a piece of the foil I used to line the rack for the large spills fell to the bottom of the oven and is now permanently attached to the enamel. I have not used the cleaning cycle in fear it will cause more damage. Again, the agent told us theres nothing KA can do and maybe search for an enamel repair kit and good luck with getting it resolved. I am shocked by KAs attitude and lack of support.

Model #KRFF707ESS01 Seriel#K63621163 - In March of 2017 we remodeled our kitchen. We purchased KitchenAid appliances due to the new industrial type of handles. As soon as we hooked up the fridge the water/ice dispenser was not working. When you would press the ice water would come out. We placed a call to warranty, they came out and could not find the part - about 3 weeks later they show up and replace the front panel with an older style front panel as the part on my fridge was too new. Then around a month later, the fridge starts making a horrible noise, we call. A company by the name of GGSL Appliance Repair (in Orange County California) comes out, the guy was very rude and you could tell he did not want to be there. He tells us we need to order our own part. He stated if he ordered the part it would take up to three weeks to get it in. We do as asked and order the part, it arrived the next day. Once the part arrived we could get a hold of no one to install the part. They were ignoring all of our calls. (In the meantime KitchenAid is aware of this. We kept calling them as well.) Finally the part is put in place. Then within a couple weeks the fridge will not hold temperature, the fridge is sitting at 60 degrees. Anyone who knows anything about food handling knows that bacteria grows if a fridge runs anything over 39-40. I have to throw away tons of food and meat including my condiments. I call KitchenAid complain my $3000 brand new fridge has broken THREE times now and they tell me someone will come out the next day. The company they then hired called and said, No. I am sorry we cannot come until Monday (even though my fridge is at 60 degrees). That day I call KitchenAid/Whirlpool and get an email to a clevland_resources@whirlpool.com. I email him as well as show him all my notes and receipt for the purchase of the part that should have been covered under warranty that was on 09/06/17 and he has not responded. The fridge repair people were at my house today and still not fridge (have to order the part). I asked how long they said they do not know because they need approval from warranty to order the part. My fridge is obviously a lemon at 3K and they dont care to do anything about it. I am beyond frustrated and want to warn others about the products and services they offer. I would have never bought this product had I known the outcome. Poor products, poor customer service.

We purchased this new model stainless dishwasher on 11/27/2010. Our 1990 Maytag had served us well, but didnt hold enough dishes, I thought. Everyone said the new dishwashers hold more dishes, but not KitchenAid KUDE60HXSSO! First, this holds less dishes and glasses than my old Maytag. Second, whoever designed the KitchenAid racks should be fired. Its like doing a puzzle to get your dishes to fit. Many dishes and glasses just dont fit - same for pots and pans. And third, silverware holders fall into silverware rack. Very cheaply designed!Dont ever buy a dishwasher with the extra rack for silverware. All dishwasher holes are the same size. Because we have this top (3rd) rack, nothing fits into our dishwasher. Its supposed to be removable, but its difficult to get in and out. Anyhow, its too big to store anywhere in our small kitchen. We have an adjustable top rack which we keep in the upper position. As a result, only saucers fit into the top rack. High glasses must be in the front or they hit the extra shelf. If we lower the top rack, our dinner plates are too tall to fit in the bottom rack. The KitchenAid racks are ridiculous. Many glasses dont fit at all, some just in the far right and far left. There is nowhere to put cocktail glasses with rims. They are too tall. We had a place for them in our old Maytag. The silverware holders fall inside the silverware holder, so that it is time-consuming to put silverware in or take it out. We wanted a replacement.Immediately, our door didnt open all the way, so that the bottom rack was tilted when opened. We complained right away to customer service and they werent interested in listening to any complaint or reporting it. They sent a serviceman who wasnt interested either. We persisted and he finally made the door open more, still not completely, but he says that is normal. The 2nd serviceman was nice, so we got him to call technical service (a customer is not allowed to speak to technical customer service!). Anyhow, they sent a new silverware rack; and of course, its just as bad a design as the first. Right away, the dishes and glasses did not get clean on pro-wash and pro-dry. I had film and lipstick on all my glasses and dirt remaining on my dishes. Immediately, I complained to customer service who were unfriendly, rude, sarcastic and insulting.They sent service who ran some stupid diagnostic that told them that the dishes were cleaning as they were supposed to. So no one cares about my dirty dishes and glasses. As long as their test is okay - customer be damned. We complained to customer service, and they said we needed service again. Our dishes were clean with the old Maytag. But for this dishwasher, we needed to buy Cascade Complete and still the dishes werent clean. I now use the single tablets and only Heavy duty, Proscrub, High Temp Scrub and sani-rinse. My dishes are cleaner. Pro-wash and Pro-dry do not clean them even though I scrape and even rinse most dishes and glasses.I hate this dishwasher because I cant fit my dishes into the racks. Ill never buy another KitchenAid appliance. The KitchenAid customer service is horrible. They could care less about any complaints. Ive complained to KitchenAid supervisors - time-consuming and unsatisfying. Now, I see that many others complain about KitchenAid. Now, we need a new refrigerator and I see all the complaints about KitchenAid. However, Whirlpool and Maytag are the same box and same company. So what do I do? Why cant they make appliances that work? Its disgraceful!

My dishwasher is old and it is still working well. I especially love the quietness of it. Of all my products, this has held up the longest and works the best. I can put it on at night and never hear it.

We have been having problems with our new Kitchen Aid 29 cu. ft. stainless steel refrigerator since they first delivered it to our home July 19th 2013. 1st, had to have a shim kit installed on the freezer door. 2nd, we had frost built up and issues with the ice maker, (they had to come back out 4 times to repair this problem). Finally they replaced the board with an upgraded board which has worked so far. It only took from July 2013 until March of 2014 to fix that problem. Now we have put in for another service call, because we have ice forming under the freezer drawer. Will this ever end? Im getting so tired of calling for service for this appliance.

We purchased a KitchenAid side-by-side in April 2004 for our new home. The fridge never was very cool and we ended up calling for service in Jan 2005. The service tech told us to clean the compressor and it should work. The fridge was barely cold, but the service tech told us the fridge was fine. In May of this year (2012), the fridge stopped cooling completely. We lost hundreds of dollars of food. It took a week for the service tech to come out. He told us to defrost the freezer as there was ice inside it. We turned the fridge off for 24 hours as per his instruction. That didnt fix the problem. I called the tech back and he told us it must need new parts. We thought he ordered the parts but 2 weeks later, I followed up with KA customer care and were told that the service tech had closed our file and had noted in the file that we had decided to purchase a new unit. We had decided no such thing. I asked for the parts to be ordered and were told they were on backorder. Another 2 weeks went by with no word from KA or the service tech. Meanwhile, its the heat of summer, I have young children and no refrigerator. I called KitchenAid back and were told that one part was still on backorder and they had no idea when the part would be available. They offered no solution to the fact that our family had no working fridge. I asked them for the name and part number and tracked the part myself and ordered it. It took another week for the service tech to come out. I had to take another vacation day and waited for over 4 hours for him. KitchenAid techs only work 9-5, Monday to Friday. The service tech replaced 2 parts and said the 3rd wasnt needed. That was on July 6th. On Friday, July 23rd, the fridge and freezer completely stopped working and was actually hot. I called the service tech twice with no response. Today, July 30th, I called KitchenAid customer care and asked for the tech to come out tomorrow (July 31st) early in the morning as I cannot afford to take another vacation day. I was told that their techs only work 9-5, they will not make any provisions to accommodate working families and the rude, arrogant customer care supervisor told me that I needed to make the necessary arrangements to be available when the service technician turns up.We have been without a working refrigeration since May 2012. Its now the end of July. Weve wasted hundreds of dollars in spoiled food and KitchenAid has no care or regards for our situation. Furthermore, no one at KitchenAid appears able to resolve our issues. For a company whose slogan is For the way its made, I feel like they are falsely advertising their products because they are poorly made. I will never ever buy a KitchenAid product again and will do my best to inform anyone who asks me of my dreadful experiences with KitchenAid Canada.

Kitchen Aid used to be the best out there. Now they are worse than GE. Since buying my Kitchen Aid appliances in 2014 I have had nothing but problems with each piece. My compressor has gone out of my refrigerator twice, The dishwasher top racks just disintegrated, the microwave plate cracked within a week and now my oven wont work. When I go to preheat it, the message reads That function is not available. I am replacing every piece after the first of the year and I will never buy kitchen aid again. Company could care less and when you call to ask what could be wrong they want to get a credit card so you can be charged for their help. Very embarrassed I even have Kitchen Aid in my home. Not respectable, well built appliances anymore.

The microwave component simply stopped working. After calling an Appliance Co. we discovered this exact issue happened 3 years earlier. Cost for parts? $1350.00! KitchenAid refused to cover the parts but did offer a 10% discount if we chose to buy an entire new unit! Ridiculous! Poor service and poorer quality. Never again!

Redid my kitchen with my dream kitchen and replaced it with all beautiful KitchenAid appliances. Replaced dishwasher after 5 years that was 6 months ago. And now looks like I am going to have to replace my double wall ovens after reading everyones comments on the e5 f1 costing $700. I might as well go buy new. And by the way I replaced my dishwasher not with Kitchenaid. I will doing the same with my ovens.

After a thunderstorm and lightning storm our power went off. When the power came back on we had no control board lights - none. Oven not working. Called repair man - waited 2 days for new power board and replaced it. Same thing - no control board. Now he says he needs to change the control panel boards because he gets no power out from the power board he changed out that supplies power to the control panel on top. Well about $200 for a board he changed and they want another $400 for the control panel if we decide to order it. Those prices are w/out labor costs. Min $85 just for call out. Even if I replace this part that is no guarantee that the oven will work again. I could spend as much money as it cost me originally to buy it. It was not cheap for the Kitchen-Aide Superb gas range when I bought it. I can remember when people would replace ovens/ranges just because they wanted a newer bigger one. Not that anything was wrong with the one they had, they just wanted to replace something that had already given over 25 years of service and was given to someone else just starting out in life. Where is the quality of workmanship that used to be in the things that we build and buy? It seems like today the young people have been brainwashed into thinking that when something breaks it is to be thrown away and replaced. I guess the manufacturers have succeeded in instilling a real throw away society in our youth. It dont work, throw it away because it will cost you more to fix it than its worth. Rule of thumb should be if something is going to cost you about 50% of what it originally cost to buy it --- then throw it away. They dont make anything like they use to.

In mid February I wrote a complaint about all the problems I had with my # kfis29 French door fridge. I contacted whirlpool who makes the unit and told them that when I call kitchen aid they wouldn`t do nothing for me! After a week the place that sold the unit to me who had nothing to do with the problem also called whirlpool and told them the story. Guess what? He told me to come in and pick out a new fridge of equal value and that whirlpool corp. was giving me a full refund. So the store rep, told me that he had very little problems with GE and that if he did GE backed him 100% so I bought a GE French door, super quiet and they also threw in a 5-year extended warranty! PS DON`T GIVE UP! KEEP CALLING UNTIL THEY SATISFY YOU. WE PAID A LOT OF MONEY FOR THESE AND JUST WANT WHAT WE PAY FOR! THE STORE I USED WAS RICHMOND APPLIANCE, STATEN ISLAND NEW YORK! THEY’RE THE BEST FAMILY BUSINESS around.

I have had this dishwasher for less than 2 years and have had the upper track rack adjusters replace 3 or 4 times. Now they are broken again and the unit is out of warranty. I cant believe a dishwasher this expensive has cheap plastic parts that constantly break. Very frustrating! Its a weekend, so KitchenAid is not open and Ill have to wait til Monday to see if they will do anything for me.

The top shelf is not tilted enough to allow water on the bottoms of glasses/cups to drain off, thus making it necessary to tip them over or put them in my dish drainer to dry.

I purchased the French door with bottom freezer style fridge from KitchenAid and couldnt be happier. It was bought at a Scratch and Dent store, which made me a bit uneasy for any possible damages that may show up later, but so far everything has been great. Fairly quiet in our open layout kitchen / living room floor plan.I love that it has a water spout on the inside, leaving the exterior clean without the typical water/ice dispenser eyesore. Also leaves less room for broken parts to be fixed. 8 months of ownership so far and the only thing we had to change was the water pressure on the spout. Very easy.

KitchenAid KDTM404KPS Bought this dishwasher for new Kitchen Reno. Very disappointed with it so far. While it appears to clean well, it is very noisy on the wash cycle, definitely not the 44 db they claim. The grids on the racks are far apart and if smaller items are placed they can fall right through. No grips on the racks that would normally hold these items in place. My biggest disappointment is the third rack. I would have preferred a full cutlery rack. This one does really not hold too much cutlery or cooking utensils. Also plastic items on the racks are not kept secure and I think fly around during the wash. I now wash these smaller items by hand! Have been trying to contact someone at Kitchenaid through CHAT on their website, and after a few minutes, before any one responds to me, I am disconnected. Would like to ask Kitchenaid if they have any grips I can install in the dishwasher to secure smaller, lighter items. I hope they get to read this review. I would have bought a BOSCH instead, like the previous one I had. Just loved the third rack on it and with a higher db of 50, it was a lot more quieter. It too held a 16 place setting, and more as the area where the cutlery basket sits could hold large serving dishes. I bought my items in a rush during Covid-19, and was anxious to get out of the dealership as soon as possible.

The washer does not clean dishes and leaves heavy film on dishes. It cuts on and off several times before washing. I had servicemen out, but they blamed it on our water. However, the last KitchenAid cleaned dishes great. I asked for a new dishwasher, but was refused during the first 30 days. Purchased on 7-19-11, Queen City, Monroe, NC. Please help me.

When we moved in our house six years ago, the appliances were mismatched and cheap. We ordered all new Kitchen Aid Appliances and I love them. My Kitchen Aid stove top is wonderful and so are the built in ovens. They make my life so much easier and more fun to cook with. I absolutely recommend Kitchen Aid.

Architect Series II Model KDTE704DBL0 is a $1,799 piece of junk. We purchased this top of the Kitchenaid line dishwasher to replace a 16 year old Bosch dishwasher. It was installed on May 11, 2015. Just two years later, in May, 2017, the control panel which operates the entire machine failed. It was still under warranty (labor not covered). It took a week to get the part which was replaced on May 26, 2017 at the cost of $100 for labor. About two weeks later, on June 10, 2017 the replacement control panel failed. This time it took over two weeks to get the replacement part. It was installed at the end of June. The owner of the appliance store gave me a break and only charged $50 labor this time.On Thursday, September 7, 2017 the second replacement control panel failed. And I am once again without a dishwasher. I have not yet heard when the third replacement control panel might be delivered and installed. And even when the dishwasher is repaired... After this how can I have any confidence that it will work for long? It was a horrible decision to buy this dishwasher. The price was three to four times the cost of the average dishwasher. I thought we were purchasing a quality product that would last for many years. I am so disappointed by how unreliable this dishwasher has proven to be. I wish I had stuck with the Bosch. My sister bought a Bosch for $1,200 a few months before I needed to replace my 16 year old Bosch. Its working fine and she loves it.

I paid $6,000 for a stainless steel built in refrigerator 10-2007. The circuit panel went out on 5th of Oct. Repair person sent in to be rebuilt saying we would be with refrigerator for 2 weeks and the cost would be $855.00. Today is Oct. 22, 2014 and after numerous calls and being on hold for hours on end, I am told they no longer make or rebuild the circuit panels and I can wait an additional 7 to 10 business days for a PRO-RATED amount that they will give me towards purchasing a new KitchenAid! OMG! $6,000.00 and have been using ice chest for nearly a month, calling them day after day to find this out. DO NOT BUY WHIRLPOOL OR KITCHENAID APPLIANCES!

This has been a nightmare since we purchased, has stopped working several times and after service it continues to have issues, no ice making, fan freezing up, temperature in refrigerator up to 45 degrees. They have sent two repair companies and replaced all parts. The first company has declined to accept the insurance company work to repair again. They stated it was a lemon. Now they are sending another repair company to change the computer systems. That was a month ago and the parts are not in. This should become a class action lawsuit against KitchenAid, its suppliers and the employees of the claims department at Kitchen Aid with there false statements. Recall the product. It is defective.

I spent $2,300 at Arts Appliances In North Haven, Ct, for a Slide-n electric range and microwave that were shipped direct from the factory. They were so called professionally installed. The time we used them the range emitted a loud pop and a flash which blew the breaker. The cause was a disconnected burner wire that shorted out on the chassis. Evidently the wire was never connected at the factory, an oversight that could have caused a house fire. We also quickly discovered that the lamp in the microwave above the range did not work.Arts sent us a couple of replacement bulbs. It took all my strength and care to remove the bulb which I discovered had been silicone sealed into the bulb socket. Its incredible that no one discovered these defects during the in assembly process or in Quality Control. Two major appliance shipped to the same consumer and both were defective. Adding insult to injury it took days to reach the factory claim center and days for a tech to arrive. The store owners insisted that I had to resolve the problem with the factory.

We are in a new condo and wanted our new refrigerator to be counter depth. I always thought of KitchenAid as a high end brand than other manufacturers and they made a counter depth stainless steel refrigerator. The cost was a lot more but we thought we would get a quality product. In less than 3 months outside water dispenser came on each time we used the ice maker. The outside water ran for a short time each time. Because of the worldwide Corona virus we were not willing to call a repair person to come into our home. Each time the water would run down the front of the stainless steel refrigerator and I would wipe it up. In spite of polishing it the stainless steel door on the freezer side became stained with watermarks. Over a couple of months of polishing the the stainless discolored looks rusty.a It is not yet a year old.We called a repair person three weeks ago and we are being told the ice maker will be replaced under warranty. I plan to contact the store we bought this and ask for the front doors to be replaced or the refrigerator to be replaced. We live in Mexico and bought this at a well established store with a great reputation. Friends of ours bought a different brand refrigerator and the stainless steel is much heavier and a better quality. I have also compared the stainless on the front of other refrigerator manufacturers and many are more superior to the KitchenAid. What has happened to the KitchenAid brand? If I could rate my experience lower than one star I would. BUYERS DO YOUR HOMEWORK. ITS NOT WORTH BUYING A KITCHENAID REFRIGERATOR.

Bought a KitchenAid stainless steel dishwasher with top controls. First thing to go was the wheels on the bottom rack ridiculously pricey to replace. The next thing was the pullout Glides on the upper rack all the ball bearings fell out as the Glides had disintegrated. Over $200 for parts alone. Finally the pump seized which would have been a $400 repair. Basically in less than 5 years you would have been buying the dishwasher twice. Also when taking it out observed the discharge hose from the pump was just about to fall off which would have been a catastrophic failure sending water through the floor. KitchenAid USED to be top drawer appliances.I remember our first dishwasher when I was a kid 48 years ago. It was a KitchenAid when they used to say HOBART on them. Seeing that Hobart on them whats comforting as they made fantastic commercial equipment. It was a portable that you had to wheel up to the sink and hook up to the tap. It worked great! That was then... They definitely dont make good equipment now.

After reading the above comments, I should have thought twice about buying a KitchenAid. My ice dispenser stopped working. I had purchased the extended warranty and the repairman replaced the motor but discovered it wasnt getting any power. The user interface had malfunctioned, and guess what? The factory in Japan that made them isnt doing so anymore. Sounds familiar? My money for the warranty was refunded and I was told I was basically out of luck. After many phone calls between KitchenAid and the warranty company, I contacted the CA Better Business Bureau. There is a Civil Code 1793.03 that requires manufacturers to provide replacement parts up to 7 years after purchase. I filed a complaint with them, but was told I should contact an attorney to see if it would be worth taking them to court. The problem occurred less than 3 years after I purchased the refrigerator from Sears in 2010. I thought I was buying it new, but according to the warranty company, it was made in 2008. In short, avoid buying appliances from Sears and stay away from KitchenAid!

W10476359A - This is the WORST dishwasher we have EVER owned!! Initially many of the dishes had food residue after the cycle so in addition to the usual rinsing we began wiping many of the dishes. However we continue to have some food residue on dishes and cutlery and need to re-wash them. We have purchased other dishwashers in the past that were less expensive but clearly better quality. This dishwasher was included in our new townhouse and although it looks sleek and is relatively quiet, its true purpose which is to clean dishes is atrociously substandard. I will NEVER buy another KitchenAid dishwasher!!

On 2/20/06, I purchased a KitchenAid Dual Fuel Range, model #KGRA806. Its sad to say that it has been one of the worst appliances I have ever bought. I have had the range repaired twice (the thermal disc among other things). Last week, it died again and rather than throw good money, we decided to replace the range. I thought I was buying a high end quality appliance, but sad to say the quality control on the Kitchen Aid appliances has really hit a new low. In the interim my KitchenAid stand mixer has broken again. Considering the cost of repair, I probably will replace that also! I thought I was buying the Cadillac of appliance with KitchenAid but found out differently!

Inner glass shattered for the 3rd time with the 3 replacement glass...I bought my oven in 2009 - it is almost 5 years old. Every time I use the self clean option the inner glass breaks. The last 2 times, it shattered. This time, it just cracked. Kitchen Aid took responsibility for the defect the last 2 time but refuse to pay from the replacement this time, even though this issue has been ongoing since I purchased the unit. I am extremely disappointed that I have a 5 year old oven where the self clean doesnt work because every time the glass breaks.

I have a kitchenaid (owned by whirlpool) refrigerator. It is a built in unit that cost almost 8k when purchased six years ago. A small electric board went out on the unit. In contacting whirlpool I was told that the board was not made any more and the only way to resolve my issue was to receive a prorated amount against the purchase of a new Whirlpool refrigerator. I was sent to a review board who got back to me within a couple weeks to relate to me I could purchase a new unit from them (I will never purchase another Whirlpool product ever again) and can get a 1,500 credit toward a new unit. So if you buy anything from these people dont expect it to last. Not only does it break but it is irreparable. Not to mention it is a racket. Think about it, they sell you an over-priced unit that to their own admission only last 6 years and then they hook you to keep buying from them. Crooks!!!

The company says they care about customers but this is a LIE!!! I have a 6 months old built in refrigerator that does not work! Is is being 3 weeks and they still do not repair! In this case I would understand being a 6 months old refrigerator they should exchange it to show the respect with the customer, but not only they do not do that, they do not send repair. This is unbelievable!!! I even sent a email for the president of the company and he does not even replied. Hey @Marc_Bitzer this is not being polite or caring with someone that pays your salary! @kitchenAid #kitchenaid

I purchased an Architect Series II gas range in July 2009. The range is in a home that is inhabited only part time and has not been used much. In fact, it has probably been used a total of twelve times in two years. The first time that I used the self-clean function, the digital control panel went blank and the oven door remained locked. This occurred after about 1.5 hours of the self-clean cycle. I have researched this issue and discovered that it is an exceedingly common defect. Although this is marketed as a self-clean oven, it can never be self-cleaned without the risk of damaging a fuse that controls the control panel. When I contacted KitchenAid, they acknowledged that this defect has been recognized and repaired, but that my model and serial number do not fall within the recognized group of defective products. My product is an Architect Series II gas range. The numbers associated with it are KGRS807SSS and XY0202920. I have attempted to get KitchenAid to address the problem, but, as described above, they claim that my product falls outside the range of those that are defective. My problem is purely coincidental, although there are many similar complaints regarding the same product listed here.

A five-year warranty was taken on my KitchenAid fridge. I called after 2 weeks of the delivery, and said that the lower box has a crack. They said they only accept claims of such when reported in 24-48 hours. I had moved to a brand new house; upon appliance delivery we went back to Markham and finally after all furniture was here, with small kids, we planned to stay, so I saw the crack then. After 3-4 days, I called cracks on the wall. They said no worries, that its cosmetic, and no heat or air is going out. Wow! A big expensive brand says that - its sad. Why not disclose this when I went to buy? I spent over $20k on KitchenAid when I built my house. I am very sad with the outcome. I need my fridge changed.

My 4 yr old Kitchenaid started pinging so we called service and after they came out briefly, were told that it was the electronic board that was defective. However, the board is no longer available so they could not repair it. End of story, absolutely no effort to resolve the issue. There are companies that make this board but they are not approved suppliers. This thing cost quite a bit so Im extremely disappointed that Im left with a defective refrigerator making the noise that drives me crazy.

We had the same experience in 2008 with a 2005 KA range. I dont know my model number because it is not inside the door. I hadnt used the oven in at least 5 days. I was sitting in another room working and I heard what I thought was my cats knocking over their food. When I went to investigate, nothing was disturbed. Then I looked at the oven and there was a pile of glass on the floor. Since oven was out of warranty, we had an appliance repair done by local professional. I will never buy another KA large appliance.

KitchenAid Superba - Boiling water on the top of the gas range for pasta; the heat apparently shattered the glass pane covering the splash board. Glass flew all over the kitchen including into my arm. Beware, this product is very dangerous. Dont buy KitchenAid/Whirlpool, ever!

KitchenAid (Maytag) came through for me on the third range delivered. For the record, the first range was defective, probably the thermostat, and the second range was dented so that the gas line could not connect. Im happy now with a working range, and its a terrific range.

Our microwave was bought in 2007 and it is terrible. The door is cracked where they put the screw in too tight. The biggest concern is that it turns on by itself. We have already had it repaired once because it would not heat correctly, of course, not under warranty! Now, like many others, we get an F2 locked message and have to unplug it or the microwave runs by itself. What a terrible product. We bought all our KitchenAid products--microwave, oven, refrigerator and dishwasher--at Lowes and they have only lasted five years. Even the refrigerator was cheaply made!

Terrible service, terrible appliance, bought the Kitchenaid French Door Stainless steel fridge. Initially doors rusted, blamed us, replaced one door then stated if it happened again it was due to our climate??? Both doors are now rusted and it constantly leaks. Repair man said typical of this fridge due to cooling system. He suggested defrosting and keeping fingers crossed. Great philosophy! Now the ice maker no longer works and it leaks out the front every 3-4 days as the cooling system ices up. Called Sears, called manufacture, no one is interested now that the item is purchased. Worst appliance ever purchased.

We purchased a 5000.00 dollar fridge from Kitchenaid 3 door french and 3 weeks have gone by and the ice maker quits working! Call customer service. What a joke. No help there! Do not buy anything from this company ever! This fridge is a piece of junk. Model number is KRFC704FPS. This company needs to be sued for the garbage they are unloading on people!

I bought a KitchenAid refrigerator on 5/30/11. The divider between the 2 crisper drawers has broken 3 times. It is now out of warranty but even if I had purchased an extended warranty, I was told that its purely cosmetic and would not be covered. I am unable to use my crisper drawers, but was told it is strictly a cosmetic issue! In 2011, I replaced my microwave, refrigerator and dishwasher with KitchenAid products. I will never purchase another KitchenAid product again. I would have even been willing to pay the difference in price to replace the refrigerator as obviously, this one is defective. But I could not get past Your problem is merely a cosmetic one.

Had a new KitchenAid dishwasher installed a little over 5 years ago. Noticed about 6 months ago that the top racked dishes were not getting cleaned. Then about 2 months ago noticed the bottom rack is starting to rust out. Called KitchenAid customer service today 6/23/15, gave them the model number and was told that it was just over 5 years old and it only comes with a 5-year warranty and they would NOT do anything (including discount parts) to correct this. Needless to say I WOULD NEVER PURCHASE ANYTHING from this company again. I will be going out of my way to review this company whenever given a chance.

I have had my KitchenAid slide in range for 3 years, model KGRS807SSS00. Ive had the panel burn out twice while cleaning the oven. Repairman said that this happens quite often due to the fact that the oven heats up so high that it burns out the panel. This seems like a defect with the appliance yet KitchenAid refuses to believe it is their problem and wont repair it. Last time I will ever buy a KitchenAid.

I bought this refrigerator in 2013 to replace a Superba Kitchenaid which I was very happy with. I loved the configuration of drawers, the french doors, the freezer with two shelves. It seemed very well thought-out design wise. I still love all these things. However, the most important thing a refrigerator and freezer can do is: keep refrigerator foods cold and keep frozen foods frozen. It also needs to be moderately quiet. One year ago we experienced problems with the ice maker and freezer. Unit began making a very very loud noise also. Over $500 later and a very unsatisfactory experience with A and E - will never use them again. There were multiple services calls which resulted in fees which they were supposed to reverse because of their error and they never did. A very frustrating experience.The unit stopped making ice again a few months ago and began to buzz very loudly. We experimented with various things: keeping the top shelf of the fridge empty, moving things around in the freezer. We began making ice in ice trays and transferring the ice to the dispenser. It would make ice intermittently. Then we began to notice foods werent frozen in the freezer. And the noise became Louder and louder and LOUDER. To the point I had to wear earplugs to bed. We are now working with a local company to see if their fixes work.Time will tell. I can hardly believe how many people Ive talked to have a similar story. It seems that refrigerators generally are junky. Something we all need. Yet they last 4 years? Our parents refrigerators lasted decades... If anyone has a recommendation of a refrigerator that could last 10 years let me know - Im pretty sure we will need to replace this 4 year old expensive model soon.

KFIV29PCMS00 - We got that fridge on January 2014 - so its 2 years and 4 months. The icemaker has never been performant - slow to make ice, but were not using it much so we didnt complained. About a year after we noticed iced was starting to build at the back of the top cabinet near the ice maker. We phone to KitchenAid and were told it was normal and to not worry about since the performance was the same. Yet 2 weeks ago we found all the ice was melting - cubes were soft and wet. We turned it off, but the next day we found the freezer was also melting, then all the refrigerator was not providing cold air at all. Called KitchenAid, the clerk is telling me nothing Ive said is under warranty. Then I told her Have you ever heard about Legal Warranty, and 30 secs later she came back and told me I will have nothing to pay.2 days later, the tech finally came in and said, the second evaporator had a leak so all the coolant leaked out and he had to replace it and also replace all the ice cube mechanism. A week later he comes back with all the parts to do the repair, but then as he opened the back cabinet he found it was filled with stains and black mold. All that comes from the water leaking from the ice maker, dripping inside the fridge and accumulating, then evaporating (from the anti-ice). So we were unaware of that water accumulating inside the cabinet (not accessible) and gradually forming mold (black mold and worst).Now my kitchen is full with refrigerator parts everywhere. The tech has gone as he doesnt want to work on the rotten refrigerator, and Im being ping pong at KitchenAid service and no one is telling me what to do and what will happened. The tech told me the cabinet cannot be replaced and cleaning all that mold is almost impossible. In other words he can only think about replacing the fridge altogether but KitchenAid is not responding. We paid high $$ (almost $3k) thinking we would be free of such problems, but were ending up with that situation after only 2 years. The previous fridge lasted 18 years and never had any issue before 17 years, and the one before that was second hand and lasted 20 years. Im pretty mad and discourage.

We own two model number KESA907PSS KitchenAid stove/ranges. We have replaced two control panels due to boilovers on the range - spills or boilovers run down into the electronic control panel and short it out, making the oven features unusable. We were able to turn on the oven, but we would have to turn off our breaker to turn the oven off. KitchenAid would replace the part while under warranty, but they would not pay for the service call. Service calls were provided at over market prices of $90 per call. It was easier just to call an independent. Additionally, the knobs on the front of the stove push in and turn on if you barely bump or lean against them. We have accidentally burned/melted items that were on the burner. This is a huge liability for Kitchen Aid I would think. We try to make sure nothing is ever left on our stove top and we check our stoves before we leave our home for fear that someone may have accidentally leaned against the knobs and turned the stove on. Very scary! I will never purchase a major appliance from KitchenAid again. I have smaller appliances for KitchenAid that I have not had problems with.

First off, I dont see how you guys are still in business. I bought a refrigerator and paid 3000.00 dollars for, and now it wont even cool in the fridge and freezer. I called KitchenAid and purchase extended warranty (my fridge is only 1 year and 2 months old). The warranty is for a year from factory. KitchenAid uses an third party to come diagnose the problem, and they dont even take the time to troubleshoot and fix it. I will never again buy a KitchenAid product. Their business is horrible and they dont give a ** about the consumer. This is unbelievable and Im going on three weeks without my refrigerator being fixed. Every time I call, its a different story. It will be a miracle if it ever gets fixed... Do not buy Kitchen Aid... Never again.

Our KitchenAid dishwasher W10321621D has to be located just below the busiest food prep/washing counter. After starting, it appears if theres the slightest bump against the washer, it will shut off - all lights go out. It wont even hold the point where it needs to resume. We have to put in more soap and restart the process. Sometimes we dont realize what has happened until the next day. A younger family member will open the dishwasher. Ill start unloading and then realize the contents are still not clean, figured out what happened, and then try to figure out what has to go back in! Very aggravating. It could have something to do with the exposed touchpad on the front, even though we have been so cognizant not to touch while running. We now have to put a chair in front of the dishwasher every time it runs to make sure no one goes within 2 feet of it. Hard to work around.

So dissatisfied with my Whisper Quiet + dishwasher that I sought out this forum to warn others not to purchase a Kitchenaid. We have owned this dishwasher for quite some time, and while it has been relatively trouble-free with regard to repair issues... it does not clean dishes! The ancient, used dishwasher previously owned offered far superior cleansing than this model EVER has. Tonight we are again pulling dishes from the machine to hand wash them, and this has been the norm since its installation. Such a disappointment... we used to think Kitchenaid products were high quality. I own 2 mixers which are great.This dishwasher is terrible (as was a pricey Kitchenaid blender we subsequently gave away). We have followed all recommendations offered for best operation to no avail. If I could afford to replace this model... I would in a heartbeat (widowed). Another deficiency is the long run time. A washing cycle takes well over an hour, and afterward most of the contents still require hand washing. Needless to say, when I can replace this machine it will not be with a Kitchenaid.

The top basket of my 2011 KitchenAid dishwasher has begun to fall onto the dishes below. I called the manufacturer but was told that despite the wording in the instruction manuals warranty section, Second Through Fifth Year on Certain Component Parts, the problem was not covered, this despite the specific inclusion of nylon dish racks and electronic controls. I also purchased an extended five year warranty from H.H. Gregg for $149.99 but they too refuse to honor it. In other words I bought a defective product which the manufacturer refuses to stand behind while the retailer ripped me off for an additional 150 bucks. Needless to say Ill never buy from either company again.

I bought this a KitchenAid dishwasher model number KUDS30IXSS7 maybe 3 years ago and it hasnt worked for half of that time. In the first six months of owning it the circuit board went out then it stopped working again right after the warranty ran out. Had a service man come out to fix it. A wire burn in half in the panel that lasted a few months and again the board has gone out. My service guy said wed be better off buying another dishwasher without the touch controls because the boards are always going out in them due to bad design. Thought KitchenAid was a great brand maybe for mixers but not dishwashers.

We bought our oven in 2008 and paid about $1500. Immediately noticed that every time wed cook it would smoke furiously. Called the place we bought it from and were shunted back and forth between sales and repair people. Then we noticed that it was getting dirty - like super filthy with thick residue everywhere that could not be scrubbed, so decided to use the self-clean setting. I left the house and returned an hour later and the entire house was covered in smoke. Dog was literally choking, and cat had holed up in the basement. Had to open every door and window to ventilate. Called the place, we bought it and got the same run-around.Were not a wealthy family so this oven has been our ONLY oven since we purchased it and its a daily battle. The door has fallen off, the board has been compromised, the stove top is awful to clean and cant keep an even temperature. Every time we use the oven we end up having to open the doors and windows. Total nightmare. Surprised no one has sued KitchenAid since its apparent theyre aware of these issues. Read the reviews online and realized that this was a thing with KitchenAid ovens in particular.

We purchased our gas oven/stove two years ago and I am so worried that we are going to have a gas poisoning or explosion in our home. The knobs are very easily turned on. You can brush up against it and you wont even know until later on when you smell the horrible scent of gas. I was cleaning my stove earlier this morning and came back inside the house and I knew right away that the smell was gas and sure enough the knob was ever so lightly turned to the left and emitting gas fumes. Im not sure if there is a recall so this is my first step.

We purchased a KitchenAid SuperBa double oven KEBC207KSS05 a couple of years ago and have had it repaired 4 times already. Two times because the control panel went out because it got too hot the repair person said. The fan became very loud and we had to replace that and the fourth time was because the upper oven stopped working but the lower oven still worked. Since the fan was replaced, the oven still makes the control panel get too hot and everything totally shuts off. After it cools down, the panel comes back on. Cant bake anything over 375 degrees it appears, or it shuts off. One piece of advice from the repairman, besides not using the self clean is to cut a large rectangle out of the side of the cabinet and put a steel vent cover over the hole. I shouldnt have to cut a part my cabinet in order to have this crappy oven work better. The double oven we had in before the KitchenAid was a Kenmore from 1992 and still worked perfectly and never gave us a lick of trouble. Now we need to scrap this one and look to spend money that we shouldnt have to. Its so hard to believe that the workmanship at KitchenAid is so bad. Where is their pride?

KitchenAid Superba Electric Double Ovens - We recently purchased the above ovens. They have never worked correctly. There have been four or more service calls. They have replaced the sensors twice. They have replaced the mother boards twice. Each time, the serviceman is hopeful the repairs will work. They have not. Last night, the lasagna took 50% longer to cook as our guests waited. We discovered the oven was actually at 345 rather than the 400 it was set at. A call to KitchenAid was of no help. They said they had a record of only one service call and seemed very unresponsive. A bad product with worse service!

Moved into a new house in 2017. It is 2020 and the dishwasher is leaking from the motor. Repair person come in and told us he is not able to find the part. Called Kitchen Aid and they basically told me too bad the washer is broken. Man-made things break. Would never buy a Kitchen Aid product again. Lousy workmanship and customer service is of NO help.