YKERS306BSS - purchased within the last year. The oven randomly shuts off and will not work, nor will the oven panel. The only way to restart the oven is to pull the unit away from the wall, unplug it then plug it back in. Unfortunately this is not a viable solution for our 91 year old mother. We cannot find anything in the manual to help solve the problem. It would seem from the website that this is somewhat a common problem.

I had an upscale kitchen remodel done and spent probably $75,000 on appliances. I purchased two KitchenAid fridges and microwaves and an under counter ice maker. To date the microwave has almost no power. I have a $35 microwave from Walmart that heats food three times as fast as my KitchenAid. I had service out in the first month because the microwave sounded like a jet engine. They replaced a fan in there and then I had it out again because it just wasn’t powerful enough and they said there was nothing they could do. The cost of the microwave was $2500. One of the fridges randomly will just make this worrying waze. Who knows why. I don’t even want to call service man for that. And the ice maker has given us problems from the first six months. And now the ice maker has died. I would periodically have to unplug it and leave it for a day and plug it in and it would work but now nothing. I think that thing cost $2700. We did not buy these appliances at Lowe’s but at an upscale appliance store where they guaranteed me that it is a better quality than if you purchased a KitchenAid on the floor of a big box store. I would never purchase a KitchenAid appliances again. I also have Wolf Appliance as a double wall oven and a large commercial stove. The double oven timer you can’t hear it and less you have your ear up against it. I had a service man out and he said there’s nothing you can do about that. The commercial stove one of the front electrical ignition switches doesn’t work that up and cost 50,000. It is insanity that these companies are in business. So poor quality and they don’t seem to care. I don’t even know if it’s worth it to have a service man come out and check my ice maker.

Count me in the group of very angry KSSC42QTSOO refrigerator owners. My circuit board started to ting about one month ago. It was sent to CoreCentric 1 week ago, and Im hopeful to have a working refrigerator in another week or two. In my Google search of this problem, I came upon an interesting post (which I could not relocate today) that may be helpful to some. A realtor from Ariz posted her problem with the same circumstances; same circuit board part number (W10121049 and substitute board 10219462. She said her husband had experience with soldering and circuit boards and was able to repair their refrigerator with a $5 capacitor, purchased at Radio Shack. She said she had found out these boards had defective capacitors manufactured in South Korea. Sure enough, my repairman showed me the rounded top of the blown out capacitor on my circuit board... Dont scrap the fridge until you check all avenues. However, never buy a KitchenAid appliance again.

Terrible service, terrible appliance, bought the Kitchenaid French Door Stainless steel fridge. Initially doors rusted, blamed us, replaced one door then stated if it happened again it was due to our climate??? Both doors are now rusted and it constantly leaks. Repair man said typical of this fridge due to cooling system. He suggested defrosting and keeping fingers crossed. Great philosophy! Now the ice maker no longer works and it leaks out the front every 3-4 days as the cooling system ices up. Called Sears, called manufacture, no one is interested now that the item is purchased. Worst appliance ever purchased.

Stay away from the Steam Oven. We purchased this double wall oven which is a high-end Steam Oven on October 9, 2014. I cleaned it for the first time last week. The door does not seal between the panes. They are now streaked. There are big stains in the floor of each oven from the steam cooking. This is not able to be cleaned. I called Kitchen Aid, 800-422-1230. I was told the staining is normal. It is considered cosmetic and not covered under warranty. The doors are also cosmetic, even though I would need a repair man to disassemble the doors in order to clean them. I would not purchase this high-end item again, EVER. Although it cooks wonderfully, I want it to look clean. I am going to pull out the oven and purchase a different unit because having a double wall oven that cannot be cleaned is out of the picture in my house, as I am sure it is in yours.

We purchased this new model stainless dishwasher on 11/27/2010. Our 1990 Maytag had served us well, but didnt hold enough dishes, I thought. Everyone said the new dishwashers hold more dishes, but not KitchenAid KUDE60HXSSO! First, this holds less dishes and glasses than my old Maytag. Second, whoever designed the KitchenAid racks should be fired. Its like doing a puzzle to get your dishes to fit. Many dishes and glasses just dont fit - same for pots and pans. And third, silverware holders fall into silverware rack. Very cheaply designed!Dont ever buy a dishwasher with the extra rack for silverware. All dishwasher holes are the same size. Because we have this top (3rd) rack, nothing fits into our dishwasher. Its supposed to be removable, but its difficult to get in and out. Anyhow, its too big to store anywhere in our small kitchen. We have an adjustable top rack which we keep in the upper position. As a result, only saucers fit into the top rack. High glasses must be in the front or they hit the extra shelf. If we lower the top rack, our dinner plates are too tall to fit in the bottom rack. The KitchenAid racks are ridiculous. Many glasses dont fit at all, some just in the far right and far left. There is nowhere to put cocktail glasses with rims. They are too tall. We had a place for them in our old Maytag. The silverware holders fall inside the silverware holder, so that it is time-consuming to put silverware in or take it out. We wanted a replacement.Immediately, our door didnt open all the way, so that the bottom rack was tilted when opened. We complained right away to customer service and they werent interested in listening to any complaint or reporting it. They sent a serviceman who wasnt interested either. We persisted and he finally made the door open more, still not completely, but he says that is normal. The 2nd serviceman was nice, so we got him to call technical service (a customer is not allowed to speak to technical customer service!). Anyhow, they sent a new silverware rack; and of course, its just as bad a design as the first. Right away, the dishes and glasses did not get clean on pro-wash and pro-dry. I had film and lipstick on all my glasses and dirt remaining on my dishes. Immediately, I complained to customer service who were unfriendly, rude, sarcastic and insulting.They sent service who ran some stupid diagnostic that told them that the dishes were cleaning as they were supposed to. So no one cares about my dirty dishes and glasses. As long as their test is okay - customer be damned. We complained to customer service, and they said we needed service again. Our dishes were clean with the old Maytag. But for this dishwasher, we needed to buy Cascade Complete and still the dishes werent clean. I now use the single tablets and only Heavy duty, Proscrub, High Temp Scrub and sani-rinse. My dishes are cleaner. Pro-wash and Pro-dry do not clean them even though I scrape and even rinse most dishes and glasses.I hate this dishwasher because I cant fit my dishes into the racks. Ill never buy another KitchenAid appliance. The KitchenAid customer service is horrible. They could care less about any complaints. Ive complained to KitchenAid supervisors - time-consuming and unsatisfying. Now, I see that many others complain about KitchenAid. Now, we need a new refrigerator and I see all the complaints about KitchenAid. However, Whirlpool and Maytag are the same box and same company. So what do I do? Why cant they make appliances that work? Its disgraceful!

I want to start by saying that the only KitchenAid appliance I have in my kitchen is a fridge. Model #KBLS19KTMS1 S/N K21016987. If you are in the market for a fridge, dont buy this one. I purchased it from a company called Trail Appliances. It made a loud noise from day one. They attempted to fix it, it started again, too loud to sleep. They came again and when they left it started again. I asked them to take it away. I did not want a KitchenAid. They would not do that. They did an in-apartment surgery on it that took two hours and replaced the generator. The noise stopped. It is still loud but not screeching loud. But now the bottom drawer freezer just turns off. It has ruined food a number of times. Ice cream...forget it. Ice cubes, meat..defrosts to the point where it either has to be thrown out or cooked immediately.I hate this appliance. I tell everyone I know not to buy KitchenAid. I have a Miele dishwasher, an LG gas convection stove and a Breville convection counter oven. They all work. KitchenAid sucks. It is a total disappointment and was from day one. Today it ruined another load in the freezer. I will be getting rid of this appliance because it continues to cost me money. Dont let it cost you too.

We built our house and moved in 2018. Two new dishwashers never worked. Both needed new motors. Outsourced to Mexico... took 3 weeks to be fixed. Now, 2 years later the motor in one of them went out again. We are buying a different brand now.

KUPD02CRBL3 Dishwasher starts and after a few minutes the door pops open and it stops... Sometimes when I clean residue near bottom of the door or keep object away from vent in upper left of door, it will run. Unit is 7 yrs old. It has great capacity, is quiet and cleans well... just would like to know what the heck is going on with the door.Updated on 09/25/2015: I used the diagnostic to reset maintenance cycle that was located on the backside of the bottom plate of the dishwasher. So far its working well. Hope this helps everyone... also going to clean out area inside under spray wand to make sure there is nothing in pump area.

New refrigerator purchased on 5.22.2017. Barely 2 months old, but has been missing parts from day 1. A totally defective product not cooling, leaking water on new flooring, can’t get help from Sears or Kitchenaid. Battle weary over this whole process... Will never buy another appliance from Sears or Kitchenaid. 4 ** service calls from diff companies, no one can fix, cannot get it exchanged and keep getting bounced back to different departments! Beyond frustrated, so discouraged about ever buying from companies that I thought were reputable. BUYER BEWARE!!!!!! Model # K71800939. I cannot begin to describe the stress this has caused! What happened to standing behind your product? I have literally spent hours on the phone dealing with this problem! I have gone back to Sears, no one wants to take care of this lemon!! ****** BUYER BEWARE **********

We have owned the KERS306BSS range since March of 2013. On balance, we like the design of the range and its features (except the AquaLift cleaning feature which, like others have reported, does not clean well). During this time, we have had five instances of a repetitive problem of the range unexpectedly turning itself completely off. This has happened both while using the range and while it is not in use. KitchenAid FAQ advises customers to turn the power off, wait a minute, and turn the power back on in an effort to reboot the system. After doing this, however, only one of the features (oven or surface units) starts working again. The range has been serviced after each of these instances and works correctly for another few weeks, or maybe a month, and the problem repeats.KitchenAid initially would not refund our money and only offered a replacement unit. When we did not receive delivery confirmation, we attempted to follow up. We were told delivery had been delayed to February. Then, we were told replacement units were not available and given instructions on how to fax in an application for a refund. We told we would receive a confirmation. We did not. We will post our additional progress at resolving this complaint.Overall, our experience with KitchenAid Customer Service personnel has been very poor. Each time you call you get a different person who has a hard time locating your previous calls. The first time we called the Product Exchange Group we were assigned a contact person who said we should call her for any questions. Unfortunately, we could never reach her again and other customer personnel did not seem to know her.

Hi. Purchased model number KH HC 2090 SSS - 3 n 2011 along with all the other kitchen appliances. We have been very happy with this powerful and feature packed microwave up until a few weeks ago. It began beeping and the touchpad but display all kinds of different functions. The microwave still worked so we continue to use it until my wife informed me that it had actually turned itself on and started cooking by itself. Unplug the unit and promptly called KitchenAid. Their customer service was great and even though the unit is 3 years out of warranty they offered to fix it free. We will see how the repair goes but so far I am very happy with their product and service.

Kitchenaid Microwave/and convection double oven MODEL KEHC309JSS - I have been very happy with this appliance until after years of use I have to replace the 12V 5W light bulb in the ceiling of the microwave oven component. Because it is not accessible from the inside (as the two in over are), it is necessary to pull the entire unit out and disassemble the top third of the sheet metal cabinet. I finally, after researching for a few days and spending 4 hours taking things apart, got to the light bulb only to find that it is not available locally. I have found it online for almost $7 and an equal amount of shipping. There is no reference in the documents from KitchenAid as to how to change a light bulb. It sounds like a joke, doesnt it? Believe me, I am not laughing. Perhaps the engineer who designed this mess should have to change a light bulb before the appliance goes on the market. If I had called a service man to do this, it would have cost near $100 to get this done! If there is a simple way to do this job, I would sure like to know about it for the next time. Believe me, I questioned all the way through the project if I was overlooking something.

We bought Model # KRFC300ESS01. Plug it in and two weeks later wasnt cooling in the refrigerator, but the freezer was freezing over, lost all of our food. KitchenAid sent out repair service, ordered parts replaced and said it was fixed and here we are 2 weeks later with the same thing happening again. Now kitchenaid wants to send out another repair service and order more parts. 3 months with no refrigerator, however we still have to make our payments. We lost 2 complete refrigerators full of food and endless amounts of money eating out. So Sad KitchenAid another American company goes down the tubes with no responsibility towards their customers. I guess the $4500.00 we spent on the full package means nothing.

We have owned our KitchenAid refrigerator for 16 years and never had any issues. It has been very dependable and worth its value. The inside offers plenty of adjustable space, and well lit. The temperature settings have remained the same for both the freezer and refrigerator, as performed well in cooling.

Purchased a $7000 Kitchen Aid refrigerator 6 years ago (KSSO48FTX02) at the suggestion of the salesman at JC Perreault in Montreal. Thankfully our $25,000 purchase of appliances did not include any other Kitchen Aid products as my recent problem has been nothing short of a customer service nightmare. Our refrigerator, which other than a constant noise problem, had been relatively reliable. Last month, a constant beeping sound and on/off of a motor was observed. In addition the control panel lights were constantly flashing whenever the door was opened. For 3 days - getting through the 800 number was impossible - so I was forced to call an outside tech. Upon hearing of the problem he informed me that there was a 90% chance the motherboard was fried. I told him to come over anyhow and in 5 minutes of pressing buttons he confirmed it - AND that the replacement part was DISCONTINUED by Kitchen Aid because of the Tsunami in Japan 5 years ago! The only fix would be a black market repair and it would cost me $2000, and it might not even work! When I finally got through to customer service at KA, they confirmed that the part was no longer being made and they suggested I check out Ebay or Amazon for replacements! The nightmare continues as I try to decide whether or not to cut my losses and buy a new fridge - and remodel my kitchen in the process since this one was built-in. NEVER AGAIN WILL I PURCHASE ANY PRODUCT MADE BY KITCHEN AID, or Whirlpool or Jenn-air.

We installed this KitchenAid (kbfs25ecms) fridge just two weeks. We find that the door alarm was suddenly not function and the freezer temperature has problem as well. We try to book the appointment and email to them but their website always has error and no any customer service response to you. I never to check the consumer affairs website before, otherwise I will pay attention on this brand. Hope other customers dont reliance on the KitchenAid past images. Bless you all.

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

I am sick to my stomach... Just redid my entire kitchen in KitchenAid products thinking they were a good investment. The built-in wall oven is the WORST. I have used it once, for one batch of cookies - 350 degrees, bake time - 10 minutes. The first sign of trouble was how loud the oven was when cooking, seriously annoying. I figured I could get used to that, thinking it was just new technology at work. Was I ever wrong. The fan (and it is loud) has continued for an hour... As I write this, it is still as loud as can be. And we are talking only 10 minutes of cook time at 350 degrees! I am so bummed I cant stand it. I have never written a review for anything in my life, but because I know that I am going to have absolutely no recourse on this (I can hear it now... But there isnt anything wrong with the oven), Id like to prevent someone else from making the same mistake.

KitchenAid® Superba® Series EQ Built-In Dishwasher - KUDE40FXBL1 - Like many others in this column, we spent a bit more money to buy a Kitchenaid dishwasher, thinking that the quality was better. The delivery date for our dishwasher was April 26, 2011. As many have noted, the wheel system on the upper racks continues to fail. The plastic tabs that hold the wheels onto the dishwasher rack adjuster breaks, allowing the wheels to come off and ultimately leading to the upper rack dropping down on top of the dishes in the lower rack. On April 7, 2012, a few weeks shy of one year, and just before the end of the full coverage warranty, we had the dishwasher rack adjuster replaced for the first time by Sears technicians (since the machine was purchased from Sears). In January 2013, two of the four wheels were falling off again and allowing the rack to unexpectedly drop from the upper rails. After much complaining to Kitchenaid, they agreed to send replacement parts (2 dishwasher rack adjusters, one for each side, part number W10350376). The new parts are exactly the same as the two sets of dishwasher rack adjusters that failed in the past. I had hoped that Kitchenaid would have made a design change to the parts by this point in time, but it appears as though they have not addressed the issue. I will be replacing the parts by myself, and if there is no change in design, it looks like this may be an annual task. If anyone knows of a solution, kindly advise.

I thought this was going to be such a great stove. The oven should have come with 4 racks, not the 2 plus 1 “sliding rack”. The sliding will not slide with the weight of a 16# Turkey! I needed to clean my stove top as something boiled over, the paint came off!! And as I had a full replacement warranty I called Sears repair and was told it wasn’t covered. When did it become ok not to use baked enameled finishes on stoves?

The 3 year old refrigerator leaked water on the floor constantly. The ice maker worked sporadically and now the unit has stopped cooling. Called repairman who replaced a fan motor. Unit cooled for about a week then stopped cooling again. Called the repairman again who came and replaced the same part claiming the part was defective. Again, the unit stopped cooling after 3 days. Called Sears Appliance Repair who diagnosed the control board as having to be replaced. We ordered the control board which took a week to arrive. The Sears repairman then said he could not service the unit because Sears did not want to be responsible for future repairs that may be required. Apparently problems with this unit is well known. We are still without a working refrigerator. Going on 3 weeks now. I am giving up trying to fix it and purchasing a new unit.

This is quick, easy, and short. I purchased a new KitchenAid side by side in March of 2011. One month later, it stopped cooling. As a service tech, I had already tested and found that the start relay and overload were bad because the compressor was about to take a dump. I called for service which took about a week to arrange. When the service tech arrived, he replaced the relay and overload without testing the compressor. I asked him if that was common practice which I knew wasnt. He replied that it was a common problem and it wasnt necessary to test the compressor and everything should be fine. Little did he know about my abilities. Knowing KitchenAids reputation, I was fully prepared on how to deal with the situation and didnt want or need to have to go through what so many others had to do. Also knowing that the compressor only had a limited life of maybe a week before it quit completely, I first purchased a used old refrigerator for $50.00 to get me by just in case. In about 8 days, the problem with the original fridge returned now even worse. Then, I went to the same store I bought the original KitchenAid. I purchased the same unit on my credit card for over $2,600. Foreseeing what was impending doom for the original fridge, I moved it out of site and had the new one delivered. The next day, I canceled the credit card transaction for the new fridge and called the store to advise them to come and get the fridge. What they didnt know is I exchanged the old fridge with the new one and even switched the ID tags that have the serial number. The next day, the store came to get the fridge not knowing they got the old one broken back in exchange. Ironically, no one had a clue nor did they even check. So, I ended up with a working new refrigerator. And I didnt have to deal with poor service not only from the store, KitchenAid reps, or a service provider that doesnt have a clue on how to repair these products. In the end, I not only now have a good working and new refrigerator, but the old one I bought as a stand by for $50 was cleaned up and completely checked out, then sold for $150.00.

Dont let the high price and nice design of this refrigerator fool you. The interior lights on this model work about 1% of the time. The ice maker produces ice (maybe!) 2 times a month if were lucky. We actually have to buy our ice now.... The water dispenser operates 50% of the time. The other 50% of the time the water dispenses on its own and floods our kitchen floor. The water dispensing by itself happens at all hours of the day. The door handles have all fallen off multiple times. The failures of this product have happened at different times so they arent connected to one another whatsoever. This refrigerator model worked as expected for the first 7 months.We have performed all troubleshooting suggestions. A refrigeration expert has inspected this refrigerator numerous times and and has not been able to fix anything except tighten the door handles (which are still loose and ready to fall off AGAIN). Our friends purchased this exact model and within 9 months their ice machine quit producing ice. If this model hadnt cost us $4,000.00 we would happily dispose of it in the city landfill and replace it with a different MAKE and model. This refrigerator has been a nightmare and we look forward to the day that it actually quits refrigerating our food.

Two years ago we purchased all new kitchen appliances. We did all appliances with KitchenAid, french door refrigerator, dishwasher, countertop range and built-in oven and microwave. The appliances were all mid range models, not bottom of the line. In the two years, we have had a gas stove top burner that would not light, the refrigerator stop cooling and freezing and now the upper rack on the dishwasher is broken and falls out when it has the weight of dishes. The stove top was in excess of $100 (but covered by warranty) and the refrigerator was in excess of $1200 (just squeaked in under the 2 yr warranty), the dishwasher part is $45, not covered by warranty. I would NEVER recommend KitchenAid. This has been just way too many problems with these appliances in such a short period of time, makes us worried by the quality and long term functionality.

This is an update to my post here on 11/24/2011. KitchenAid dishwasher KUDE70CVSS2, 1.5 years old, sanitized light was blinking at end of sanitize wash, i.e. water was not heated up high enough to sanitize the dishes. Finally, it was repaired today, 2/8/2012, almost 11 weeks since it broke. We had 8 service repair visits made by 4 technicians from 2 service repair companies. During this period, the printed circuit board was replaced twice. We were told our hot water supply was not hot enough by one technician who didnt come prepared with a thermometer. A different visit and technician with a thermometer measured it at 142 degrees, well above the 120 degrees the KitchenAid manual says is needed. We were told the problem was in our household wiring. That was a miscommunication between one service repair company and the extended warranty company. Then the entire washer unit with pump and diverter valve was replaced, today, the 8th visit, and the unit now sanitizes and works just fine. Now Ill tell you how to navigate through the bad technicians, miscommunications and so on that I learned after being frustrated when the second service call did nothing to fix the problem. Inside the kick panel of the KitchenAid dishwasher is a large folded paper enclosed in a waterproof pouch. It a technicians debug sheet that describes how to operate and analyze the results of a built-in self test. Yes, these dishwashers can perform a rather complete self test that concludes with a code indicating what the problem is. Read the sheet in your washer to understand the proper sequence of front panel button presses needed to begin the self test. But beware, the test in my washer can be run to either display the concluding results, or skip the display. You will need to run it in the display mode to read the results, duh. Duh, because the first technician kind of ran it in the other mode and never saw the result. None of the other technicians even ran the self test. It takes about 27 minutes to run, and you have to sit and watch the lights flash so as to catch the final conclusion. Huh, KitchenAid? The technicians would rather just replace stuff than wait 27 minutes to find out whats wrong. But I ran it, not just once, but many times, and I always got error codes 4-1 and 4-4. And the documentation says that one of the causes of a blinking sanitized light is error codes 4-1 or 4-4. Duh again, only on the 7th service call did the technician say lets see what 4-1 and 4-4 are and the answer was an issue with the diverter valve, so he ordered a new one, replaced it on the 8th visit and the washer runs just fine. So run that self-test, get the error codes, then insist the repair company fix the error reported by the self-test. With each technician, I point to the KitchenAid refrigerator I bought in 1987 that still runs well, and, each has chirped, dont buy another KitchenAid refrigerator. Im not buying another KA dishwasher either!

I have a KitchenAid build in refrigerator that is 9 years old, the board needs replacement. I called Whirlpool (owns Kitchenaid) and after their service provider came in they diagnosed that the board needs to be replaced. Here is where the problem starts and the reason of of my 2 star review. They informed me that the part if not available, that they have no idea when it will be available, and that they can not provide a date or any other resolution. Basically what they told me is your 9 year old $8,000 product can stop working and we do not care if we produce the parts to service it anyone.Please do not buy any product from a company that cannot produce the parts to fix it after only 9 years. I know the time seems like a long life, but 9 years life for a $8K product is not a reasonable expectation. Last the customer service is very poor, representative refused to escalate, or provide any other resolution. They really do expect that I have to accept a no working refrigerator while I am waiting for some magical date to resolve the issue on a part that they do not produce anymore. I do not recommend the product. Companies should stand behind what they produce and provide the parts to service it (not for free I am happy to pay).

In 2012, I purchased a KitchenAid Refrigerator, model KFCS22EVBL. Weve had nothing but problems with this product. First, the freezer leaked water onto my beautiful hardwood floor. The refrigerator was repaired but it ruined my hardwood floor. My research indicates that this is a known design defect. I wrote a complaint letter to a Whirlpool executive, who referred me to their quality assurance expert. What a joke! I was left extremely frustrated and angry. Neither Whirlpool nor its QA representative understand the concept of customer satisfaction. Second, the refrigerator is extremely noisy. We have an open floor plan and sometimes we have to speak over noise from the refrigerator to hear conversations. Lastly, cleaning the coils is a nightmare. The user instructions state There is no need for routine condenser cleaning in normal home operating environments. I dont have pets; however, due to dust buildup, I need to vacuum the coils at least 2-3 times a year. Additionally, dust tends to collect behind the front coil and there is no way for the average consumer to reach the area behind the coils. Yet, Whirlpools instruction states Use a vacuum cleaner with a soft brush to clean the grille, the open areas behind the grille and the front surface area on the condenser. Gee, I wish I can figure out how to get behind the front coil. (The attached image shows unreachable dust behind the coil). I suspect the refrigerator was purposely designed this way to shorten the lifetime of the refrigerator. Whirlpool has underestimated this consumer. I will no longer purchase another Whirlpool product, especially since Im also having problems with my KitchenAid double oven. Im now looking for another refrigerator.

KitchenAid Refrigerator KSSC48QMS01 - Do not buy this refrigerator. We bought a home with a beautiful custom kitchen with this KitchenAid refrigerator and its just given us grief. Thank goodness we bought an insurance package to cover appliance repair. After three different repairmen and waiting weeks for parts to arrive, we found out most parts were not the right ones. Finally we got a Sr. tech guy to assess what was going on and we had to have the mother board sent out to be re-done. Well that seemed to do the trick, but 8 months later we are having issues again. Our insurance carrier would NOT insure the refrigerator. We ended up buying insurance from another carrier which should have told us something. We have rented a refrigerator while new parts are being ordered. We have lost several full freezer and refrigerator loads of food. No fun. I have no confidence with this unit ever being repaired. Its built into its own lacquer custom cabinet. Ugh. We now have another rental refrigerator sitting outside on our patio as we wait two weeks for parts. Would I buy a KitchenAid unit again. No Way.....there is no help out there to fix this mess.

I purchased a KitchenAid Microwave in October 2013. The plastic on the bottom of the door handle crumbled leaving a sharp edge and wobbly handle. I contacted Kitchenaid and they told me that they could send someone out for $99 to take a look. This is 20% of the price of the microwave. Materials science has gotten better over the years, but the quality of Kitchenaid appliances has declined sharply. I thought that I was buying a quality product because of the Kitchenaid name. They dont even stand behind their workmanship. The customer service agent did a great job of apologizing to me but not rectifying my concern.

I have owned this KitchenAid DishWasher mod KUDS301xwh8 for only 3 years and today I find out I need a new motor plus a motherboard. When I called into KitchenAid for the repair scheduling, after I gave them this model number, they immediately offered me a one year warranty deal for more than 350$ which would cover the service call and all costs plus another year on a warranty. I thought that was odd to offer that right out of the gate and right after the model number, SO now I know that this model is a lemon and they have replaced motors on it so they offer this coverage to prevent fights from consumers. So now I will file an official complaint and request a new dishwasher plus I am canceling the payment of the warranty on my credit card as this is fraud on their part. DO NOT BUY THIS BRAND... I have owned many dishwashers in 50 years of homeownership and never had any of them as much as need a service call in over 14 years of owning them but I never owned a KitchenAid and this one cost me more money than any other brand I ever owned. Guess you dont get what you pay for.

Very Poor Aqua Clean on new Kitchen Aid KSGB900ESS oven. Used the oven to cook a cheesecake. Some loss of liquid resulted in the bottom of the oven. Used the aqua clean 3x, (very poor results). Ran the oven to 500 deg for 2 hours and then Aqua clean 3x. No change in cleaning results. Bar keepers friend used and still not cleaned off. I used all the OEM cleaning scrapers and scrubbers that came with the new oven and the recommended practices in the ops manual, without any luck. It looks like the Aqua clean might be effective on something very soft, but not with normal burnt on material. Submitted a note to KitchenAid service to see what they have to say.

Do NOT purchase Kitchenaid dishwasher model KDPE234GPS0. I purchased one on 21 APR 2018, model did not work, all it could do was fill with water and sit there for about 5 minutes and then drain. I removed the unit and exchanged it at a different store across town for the same model. I installed the new unit this morning of 24 APR 2018 and it appears to have the same problem. The unit will not agitate or spray water, whatever the term is. Ive recorded a video with my phone inside the dishwasher. All it does is fill, sit around for a bit, and then drain. I will more than likely be returning this for different model, if not a different brand entirely. I dont place any fault on Lowes for this failure, except for maybe selling this product to begin with. Theyve been more than helpful with my problems and I will continue doing business with Lowes.

I loved my two year old KitchenAid Dishwashers until it started falling apart. Literally, we found disintegrated plastic pieces and ball bearings in the dishwasher. The plastic and ball bearings are part of the rolling racks. Seriously? The dishwasher is only two years old and it is disintegrating before our eyes. I couldnt believe it. Then I started to Google KitchenAid Dishwashers and ball bearings immediately popped up - indicating clearly other customers have had the identical problem. KitchenAid - what can we do??? Should I buy replacement parts? Advise us please!

I purchased a KitchenAid refrigerator in Sept 2014 for nearly $3000. On Oct 1, 2015 the refrigerator was warm resulting in loss of most of the food. I called my authorized dealer, Poirier Sales of Norwood MA, where I purchased the fridge and requested service that day. They came out and charged me $169 house call and found that the SEALED waterline was blocked which resulted in the fan freezing up and had stopped working. The fridge was 1 year 2 weeks old! I called KitchenAid and they REFUSED to pay the house call charge of $169. Why is shoddy workmanship the norm? I will NEVER buy a KitchenAid product again.

When I was a kid my mom loved KitchenAid but we bought a Bosch because the style we wanted. After it failed miserably I said we will purchase a KitchenAid. We purchased our KitchenAid dishwasher in 2014. We Paid for installation also. With it we bought A warranty. After just over two years, the top rack of the dishwasher failed. The top rack will not slide out and weve found metal ball bearings in the dishwasher that we assume are from the side rails. So frustrating... This is standard use and it is crap. When I called to get it repaired I was told that this type of repair is not covered by the extended warranty and the estimate was 2/3rds. The cost of the dishwasher. I was talking to my mom and she told me Son they will take care of it... They didnt and I told her It is not the brand it used to be. The top rack finally completely broke and now we have a bottom rack only. We are so over it and so sad.

KitchenAid 23.8 cu. ft. Counter-Depth French-Door Refrigerator with PrintShield Finish, Stainless Steel: bought May 2021 for $3999.99. My New Kitchen aid fridge is constantly on 50 degrees Celsius, Freezer way below -10, ice takes forever to make, there is a buzz noise. I scheduled a technical support for review and he confirmed all the problems and he said I will need a computer part replaced. I do not have any follow up email or call on my problem the technician confirmed. Calling customer service is just useless...they do not have any status on the part that was ordered or have any interest in help. I want this fridge replaced. Food is constantly getting spoilt and I cannot use this expensive junk. I just wish Kitchenaid will review my complaint and replace my fridge.

KBLS19Ktms1 - My wife and I purchase the above refrigerator and from day one we had a noise issue, clogged drain tube which causes leaky water situation every day. I did some research and apparently Im not the only one having a problem. The internet is loaded with complaints for these product. Ive had two repair call - both cost $125.00-150.00. Ive complain to KitchenAid, however they just pass me off as a non-valued consumer. Ive reported them the BB and will no longer purchase their product and I would strongly recommend not to purchase any of their products because of inferior design workmanship and customer support.

KFIV29PCMS00 - We got that fridge on January 2014 - so its 2 years and 4 months. The icemaker has never been performant - slow to make ice, but were not using it much so we didnt complained. About a year after we noticed iced was starting to build at the back of the top cabinet near the ice maker. We phone to KitchenAid and were told it was normal and to not worry about since the performance was the same. Yet 2 weeks ago we found all the ice was melting - cubes were soft and wet. We turned it off, but the next day we found the freezer was also melting, then all the refrigerator was not providing cold air at all. Called KitchenAid, the clerk is telling me nothing Ive said is under warranty. Then I told her Have you ever heard about Legal Warranty, and 30 secs later she came back and told me I will have nothing to pay.2 days later, the tech finally came in and said, the second evaporator had a leak so all the coolant leaked out and he had to replace it and also replace all the ice cube mechanism. A week later he comes back with all the parts to do the repair, but then as he opened the back cabinet he found it was filled with stains and black mold. All that comes from the water leaking from the ice maker, dripping inside the fridge and accumulating, then evaporating (from the anti-ice). So we were unaware of that water accumulating inside the cabinet (not accessible) and gradually forming mold (black mold and worst).Now my kitchen is full with refrigerator parts everywhere. The tech has gone as he doesnt want to work on the rotten refrigerator, and Im being ping pong at KitchenAid service and no one is telling me what to do and what will happened. The tech told me the cabinet cannot be replaced and cleaning all that mold is almost impossible. In other words he can only think about replacing the fridge altogether but KitchenAid is not responding. We paid high $$ (almost $3k) thinking we would be free of such problems, but were ending up with that situation after only 2 years. The previous fridge lasted 18 years and never had any issue before 17 years, and the one before that was second hand and lasted 20 years. Im pretty mad and discourage.

We purchased our Kitchen Aid appliances (French door refrigerator, double oven, range top, vent hood and dish washer) approximately 15 months ago. We have had the repairman out for repair on the iced up ice maker 3 times. The compressor has been changed once. Yesterday, we were told the panel was defective, to the tune of $500 for repair. And no, the warranty is not still in affect, despite having these problems with this fridge before. I am frustrated. Whirlpool, Lowes and the Kitchen Aid repair people are not helpful. It looks as though I may have to replace this appliance and I can guarantee, it wont be with another Kitchen Aid. Please do more research before you purchase these appliances.

We built our house 3 years ago. We chose a KitchenAid kude48fxss6 for our dishwasher. We chose the higher end model thinking it would be better. The dishwashers 1st issue was in our 2nd year of having it. A gasket of some kind went on the inside. The water during the cycle found the path of least resistance out, and cause a fair bit of water damage to our floor by the time we came home and saw. My husband repaired the dishwasher with a $5 part. The parts store commented that it was a very frequently breakdown on these dishwashers. Next came the plastic nub that connected the top basket to the roller. Each basket has 4 of these nubs. Plastic becomes brittle over time especially when exposed to hot Temps and water. So not surprisingly one broke. And now mother recently the entire connection piece that the baskets roll on has broke.Fortunately my husband has been able to fix these items but its extremely disappointing that we spent good money on such garbage and also have to still repair a damaged section of floor. There isnt any accountability for the disposable garbage these manufacturers make. The use the cheapest components designed to last just long enough though standard warranty so that you are stuck repairing and or replacing. It should be criminal. They should take notes from the Toyota production systems and learn about continuous improvement. Then people would be fistful to the brand and their businesses would thrive rather than their current model of cheat and deceit. Sincerely, a mom of 3 little kids who has better things to do than wash extra dishes.

My husband and I purchased a Kitchen Aid dishwasher in January 2011. Several months ago, our dishwasher started leaking and we called Kitchen Aid. Apparently our warranty really doesnt cover anything. Im pretty sure we got an extended warranty, but apparently that is only for the motor but not even for labor. Totally ridiculous that this company will not stand by their faulty product!!! I cant believe a dishwasher doesnt last more than 3 years!!!! Worthless piece of junk is what I purchased. Wish I would have read all the reviews BEFORE I purchased a Kitchen Aid!!! NEVER again! I will never recommend or purchase another Kitchen aid product!!

In spring of 2011 we re-modeled our kitchen and purchased 3 KitchenAid appliances: dishwasher, refrigerator and microwave. On Sept. 10, 2016 I called a KitchenAid authorized repair shop (Dan Marc Appliance, because the top inside of my microwave had a hole in the roof). On Sept. 14, the technician arrived and I was told the part will be ordered. On 9/29/16, I called Dan Marc for an update but they had no information. On 10/3/16, I called Dan Marc again and was told the part was on back order. On 10/21/16, I called Dan Marc again for an update and they told me the part would be in by 10/26/16. Its now 10/30/16 and I havent heard from Dan Marc. I would buy another microwave, but Ive already paid Dan Marc for a service call totaling $120. My microwave is only 5 years old so I cant understand why it takes 8 weeks to get a replacement part. I will never buy another KitchenAid appliance again!

KSC23C8EYY Stainless Side by Side Fridge - I got sold this $2,000 plus (I am embarrassed I paid this much for junk) fridge for our brand new home. We were told KitchenAid is a great American-made brand and far easier to fix than any foreign product. Well, here is how I will sum up my opinion of our side-by-side KitchenAid fridge. It’s garbage. On the second day after delivery, here is what happened. It stopped cooling; we had to put everything in a cooler. The door alarm and lights are on even though both doors are closed. The doors are crooked. Water and ice will not dispense. It will not make any ice. A call is in to the place we purchased it from to see what we can do. We are hoping we can exchange it for the cheap foreign-made fridge we originally wanted. We will never buy KitchenAid again. Ill try to remember to do an update to advise on outcome.

Within the first year, the interior shell began developing cracks. It took hours on the phone to get a satisfactory response from the company. Its been about 7 years now, and the repairman said ...it would cost close to $1,000 to fix, and that it isnt worth it since it will likely break again. Because they always do. I spent a pretty penny on KitchenAid because I was told they are top of the line. Well, I feel cheated out of $2,000.... I have to throw this refrigerator away that literally looks brand new!!! It is absolutely gorgeous, and having to wheel it to the curb is a gross obscenity!

One year and two months after purchase the refrigerator needed a new compressor, evaporator, etc. It was not cooling the freezer drawer. Certified repair required two visits to diagnose and then make the replacements. We were treated very poorly by the tech. Who refused to state if the repair was successful only saying lets wait and see. Over two hundred dollars’ worth of food spoiled. Compressor runs non-stop. Not sure if problem was solved and concerned that more problems to come. Disappointing experience that was a huge inconvenience.

I purchased a KitchenAid refrigerator in April 2012 for $$$. So you know I had a Kenmore for 22 years that this KitchenAid was replacing and I actually sold the Kenmore for $50 because it still worked perfectly. I figured KitchenAid was a top of the line appliance. Ice maker went out within 13 months and after several calls I got them to cover parts and labor to fix it, but thats not the complaint here. Fast forward to 2016. In May 2016 the whole unit shut down and after several calls into CS found out it was my sealed system that went out and it was covered. It took a while to get my money back though. The day before Christmas 2016 my refrigerator went out. Long story short, I called the authorized KA service provider to come back out and they told me it would $450 to repair (again, 3rd major repair in 4 1/2 years while the 2nd major repair in 2016). After receiving the estimate I called KitchenAid CS to talk to them about this but their systems were down and couldnt help me and told me to call back the next day. Not thinking because I had a house full of kids on Christmas break from college I figured I would call back once I got back to work this week. Once I got a hold of someone from KA she told me KA would cover the parts only which I was ok with. She told me she would call the authorized repair company and get it worked out. I told her I already had it repaired because I had gone a week without a refrigerator anyway. KitchenAid wont reimburse a customer, just an authorized repair company. What a piece of ** company. Every time I contact KA they tell me the same thing. Appliances are meant to last forever and they never promised me that. I have another 20 year old GE refrigerator in my garage thats worked perfectly that whole time and I spent like $500 on it. This was my first and MY LAST KitchenAid/Whirlpool purchase.

We bought our KitchenAid stove in November of 2005 (model # KGRA806PSS00. We have had to fix it twice. Now, I have been told the electronic panel board has went out again for the second time. The repair cost for the parts to fix it this time is $524.00. I called KitchenAid to complain and they basically said, Sorry, would you like us to set up a service call for you?” I was on the phone for almost an hour with a supervisor. It will do no good! I will not be fixing this stove again. It originally cost $2199.00 in 2005 and I will be not put in another computer board again. I have all KitchenAid appliances in my kitchen and I can tell you this: I will never bring another KitchenAid product into this house again. KitchenAid does not stand behind their name. What a shame for KitchenAid. I think I will look into maybe GE now. Remember, Whirlpool owns Kitchen Aid--so stay away from Whirlpool as well.

I purchased a new stainless steel range and am happy with it overall. However, the knobs get too hot to touch when the oven is on at a standard temp. This in turn makes my over the range microwave door handle extremely hot also. Having contacted them, I was told since the range is working appropriately (hmm, how would they know; no one came to look at it) there is nothing they can do. I brought up the fact that that is a safety hazard IMHO. Since I have children and just touching the knobs makes me flinch my hand back. I was told, No, it isnt since the range is working appropriately. Hmm...

KSC23C8EYY02 - Bought new with all other KitchenAid appliances. Thus far the dishwasher is the only appliance that has not given us problems. The refrigerator/freezer (less than 36mos. old) has stopped cooling for the second time. Their customer service folks are well trained and nice, but the product is terrible. And, if you have service done under warranty by their contracted service folks (in our case Alabama Power) dont take Freon leak as a problem answer and solution of replacing Freon. I am now on my second go round of throwing out a fridge of wasted food in the last 6 weeks. Only to be told it will be 6 days before they can come out.

Purchased a KitchenAid Dishwasher 4 years ago and have had trouble with it beginning 2 months after purchase. It flooded my kitchen due to a faulty water valve. With it under warranty the repairman states, I have seen this on all of these and they know it is happening and continue to put the faulty valves on these dishwashers. Then within a year the bottom rack wheels came off and did this on 2 occasions. Then all the front panel light went out about 6 months later. 6 months ago the top rack fell off (wheels & welds broke and were rusty) onto the bottom rack full of dishes with several glasses. Last night I started up the machine with no water intake and nothing occurred except the smell of wires burning. I will be purchasing a new dishwasher and it will not be a KitchenAid nor Whirlpool! Totally giving KitchenAid and Whirlpool a 0 rating.

I have a Kitchen Aid combo convection oven/microwave. I have cooked in the oven exactly twice. This Thanksgiving, I tried the self-cleaning feature for the second time. The unit is 5 years old. The door wont unlock anymore. More junk from a multinational company, making huge profits, and sticking it to the hapless consumers. I will never buy Kitchen Aid again.

Purchased new counter top gas stove with vent that comes up behind it. Was installed in December 2014 and vent hasnt worked ever. Local contract repair company has been out 7 times and on the phone with KitchenAid techs and replaced parts and still not working. Last time KitchenAid sent parts but missing a screw on back order and wont be here for another week to 10 days and may still not work. We were told today that if it doesnt work this next time they will send out another contractor to verify that it doesnt work and then may replace unit. We will never buy another one of their products and suggest no one else does. Worst customer service ever! We own 3 homes and will never buy another KitchenAid product. I hope others read this.

My KitchenAid fridge is 9 years old. It has always had too much moisture in it, water pools on the inside. It stopped working entirely one year ago. I called KitchenAid directly for help and the defroster was replaced for $480. Now it stopped working again. I’m not going to sink another $480 into replacing the defroster again. I won’t buy another product from the Whirlpool/Maytag/Amana/KitchenAid brands.

Purchased a Kitchen Aid side-by-side refrigerator as part of a new home purchase. Everything was fine for the first year but then the lights in the refrigerator and freezer began going out. I called Kitchen Aid and they scheduled a service repair. Two lights were replaced (at no cost to me) and about 3 months later, the same issue came up again; no lights. Again I called Kitchen Aid and they sent out the same service repair company and they again replaced two lights (at no cost to me). Now, 4 months have passed and the lights are out again in both the refrigerator and freezer.I called Kitchen Aid a third time and they said the refrigerator was out of warranty and I was on my own even though they didnt fix the problem when it was under warranty. I believe the LED light panel needs to be replaced costing several hundred dollars. Kitchen Aid quality is average at best and I would recommend not purchasing their product. My refrigerator retails for about $10,000, model KBSD608ESS, so I would expect much better quality.

The front control panel of stove/oven does not work well. I started the oven and then could not turn it off. It was very scary. The machine finally had to be pulled out from the slot and manually unplugged. The panel off button does not work, and the other functions work sporadically. Mary kept insisting that these issues do not exist with KitchenAid appliances, when there are so many complaints and similar scary experiences from other owners.

I purchased a top-of-the-line KitchenAid dishwasher in 03/2009. From day 1, I had to wash the dishes by hand before putting them in the dishwasher because it just didnt get the dishes clean. Fast forward to 02/2017 and I called KitchenAid to let them know this dishwasher is now full of rust, the cleaning elements are rusty, the racks are rusty and what would they do about a dishwasher less than 8 years old. I was told because its so old they wouldnt do anything to help me. Hence, they said purchase another dishwasher. I had my last dishwasher for over 10 years and it worked like a dream. I will NEVER purchase another KitchenAid product again. They do NOT withstand the test of time and are poorly made.

I bought the fridge last November (2013) and the freezer has quit working. I am so sick of the quality of American products! I also purchased a KitchenAid dishwasher and the pump went out on it within the first 6 months. I am single and run it MAYBE once a week. When it came time to purchase a gas range I decided to ditch the so called American made KitchenAid brand and go with the Bertazzoni (Italian manufacturer, family business-6 generations strong). NO WAY was I going to purchase yet another KitchenAid that would need repair within the first year. In hindsight I wish I would have purchased a Bosch dishwasher and did more research on refrigerators. I would NOT recommend ANY Kitchen Aid product!!!!!!!!

Kitchen Aid Gas Stoves seem to have issues with self-clean cycle. Shutting down cycle, blank display and door locked until thermal fuse is replaced. Kitchen Aid service representative who replaced control board (twice!) suggested not to use cleaning cycle. I thought that is what was a part of what I paid for when purchasing this expensive gas stove.

KitchenAid dishwasher KUDS35FXSS that retails for over $1000 was installed. One month later, the vent on the side of the door blew steam on my new Cherry cabinets damaging the finish. Talking to KitchenAid is useless. They made me purchase a $6.00 part (and pay $15 in shipping) to divert the steam from the vent. Dont they have engineers who could have figured out that you should blow hot steam on wood cabinets?

I have always owned KitchenAid appliances. We thought they were the very best. I purchased a new stainless steel electric oven. The first time I cleaned it a fuse was blown. The oven has to be removed from the wall to fix it. I then realized that every time I used the self-cleaning it would blow the same fuse. After about 6 times I asked the repair man what could be causing this to blow and he said, I see this all the time so dont use your self-cleaning and it wont happen. Why buy self-cleaning if you cannot use it? So I used it again before Thanksgiving and another repair man from another company came out and had to order the fuse so no oven for Thanksgiving. I told him something must be causing the fuse to blow with the extreme heat cleaning the oven. He told me the same thing the other repairman said, Dont clean it. I have owned a double KitchenAid oven in the past that was wonderful and never had a problem. My other appliances are KitchenAid but after paying all this money for what I thought was one of the best I will never buy KitchenAid again.

I put a small potato in microwave and set the automatic feature. Within a few minutes the smoke detector in the dining room went off and I noticed that the microwave was on fire. About 3/4 of the potato was completely burned to a black crisp while about 1/4 of the same potato was burned but no black. The fire was so hot that the microwave plate was burned. This was my second experience with a fire in a Kitchenaid microwave. The first time was during the warranty period 2 years ago. The company was supposed to have fixed the problem.

KitchenAid KDTM404KPS Bought this dishwasher for new Kitchen Reno. Very disappointed with it so far. While it appears to clean well, it is very noisy on the wash cycle, definitely not the 44 db they claim. The grids on the racks are far apart and if smaller items are placed they can fall right through. No grips on the racks that would normally hold these items in place. My biggest disappointment is the third rack. I would have preferred a full cutlery rack. This one does really not hold too much cutlery or cooking utensils. Also plastic items on the racks are not kept secure and I think fly around during the wash. I now wash these smaller items by hand! Have been trying to contact someone at Kitchenaid through CHAT on their website, and after a few minutes, before any one responds to me, I am disconnected. Would like to ask Kitchenaid if they have any grips I can install in the dishwasher to secure smaller, lighter items. I hope they get to read this review. I would have bought a BOSCH instead, like the previous one I had. Just loved the third rack on it and with a higher db of 50, it was a lot more quieter. It too held a 16 place setting, and more as the area where the cutlery basket sits could hold large serving dishes. I bought my items in a rush during Covid-19, and was anxious to get out of the dealership as soon as possible.

As one lady from Mount Pleasant, SC reported, we are experiencing the very same issues. Weve owned our 30 inch slide in gas range for 3 years and when you brush up against it you wont even know until later on when you smell gas that one of the knobs was turned ever so slightly emitting the gas fumes. I contacted KitchenAid Customer Experience and reported this matter and to see if they have come up with a fix or recall. There hasnt been any. With all the news of gas explosions happening to houses across the country, this is definitely a safety issue. Im hoping Consumers Union and/or the Consumer Product Safety Commission can do something before someone else experiences a horrifying event.

I am a single mom who worked hard to purchase the gas range of my dreams. But ever since I bought this range it has been one nightmare after another. The oven glass shattered on its own one day when I was sitting in the kitchen having my coffee; the gas leaks every time I turn on the top oven; the knobs constantly break and have to be replaced every two years. Sometimes I really think this range is possessed! Possessed or not, this range is a hazard that I need to get rid of very quickly. If you are considering purchasing one of these ranges, think again. By far the worst decision my life.

I purchased a KitchenAid Refrigerator in 2013, stainless steel model #KFIS29BBMSOO. Ive had numerous problems with it, many service calls. The first was the hose in the freezer splitting, which took 5 service calls to figure out, costing me for each one. Finally they said it was a recall item and I should not have had to pay. It was difficult to get my money back from the service people, took months.Now there is ice building up behind the drawers in the refrigerator, blocking the vent. There is about 2 of ice built up so the drawers do not close completely. Everything in the drawers freezes. When I called repair people suggested by Whirlpool. As soon as they heard the model number they refused to come. I called Whirlpool again, they said they have never heard of any problems like this, however, when I read all of the reviews listed here there are a lot of problems with these refrigerators. The repair guys said KitchenAid is one of the worst brands now, made so poorly, but so expensive.They finally found me a repairman, he is about 5 hours away, I told them he is not close, they said he probably knows someone closer to me, however the call is from 8:00-5:00, I have to wait. This has been so frustrating. I purchased 7 appliances at the same time, I did a remodel on my kitchen. My dishwasher failed after one year, the motor actually fell on the floor, it slow leaked onto my wood floors doing $40,000. damage, cabinets had to be pulled out walls repaired, took 5 months. KitchenAid would do nothing. The motor was not installed right at the factory, they tried to blame it on the installers. Im fed up with KitchenAid, would never recommend it to anyone. I just cant believe they dont worry about their reputation.

KitchenAid Refrigerator Model #KSSC42QVS00; part #10219462 - Total frustration! They should be more accommodating to us and all who have filed complained on this site. We purchased our $8,000 refrigerator from Slyman Brothers in St. Louis in 2009. A couple of months ago it started making a hissing sound and finally quit working about 3 weeks ago. We call a certified KitchenAid service agent, very helpful, but found no help via KitchenAid or Whirlpool. He was advised to order a board that we received a few days later. The service technician returned only to find out it did not fix the problem. He was then advised by KitchenAid that it needed another part - part #W10219462. After some investigating, we were told by KitchenAid that that part was no longer available. I checked further and found a generic part that Sears claimed would work. That part was delivered, wrong part once again. We again called Sears and they ordered another part, which we received today, and it too was the wrong part. We were told by the Sears part department that they could not obtain that part. It was no longer made. This is a real problem. Here we are, left with this beautiful refrigerator that doesnt work because they no longer make the replacement part. I am not stopping here!

I remodeled my kitchen in June of 2012 and installed all KitchenAid appliances. Two weeks after the warranty was up on my dishwasher, it stopped working. I decided to get a contract, in case something happened again. Well it did. In 2014, the panel needed to be replaced, and today I just had a service person in to fix it again because its not cleaning the dishes. So to date, I have spent another $600 on this dishwasher, in addition to its original cost. The next time it breaks, Im just going to buy a new one -- and it will not be a KitchenAid! One other thing to note. I complained and complained to KitchenAid about the problems, thinking that they would do something to make up for the issues. But all I received was a form letter that basically said, too bad!

I bought a very expensive Kitchen Aid Stove 5 years ago with an extended warranty for 5 years. The control panel for the oven never worked. It would not turn off. I had to turn off the power to the stove. I called Kitchen Aid/Whirlpool and they were no help and told me it would cost $150 for a local repair man to come to the house.Recently, I woke up to the control unit on fire with billowing smoke coming out of the top. Still Kitchen Aid would do nothing.I am in no position to buy a new stove right now. Clearly Kitchen Aid does not stand behind their product. And they ask you not to write in caps? Why, to hide the anger that we have towards a once superior, now inferior company that sells throw away products? It is an outrage.

This cleaning technology is a complete joke. KitchenAid/Whirpool solution is to buy their cleaning kit a sponge and a plastic scraper. Food is caked on the inside and does not come off. You cant use any chemical cleaners either so youre looking at a 2-hour cleaning job to maybe get this oven clean. Im shocked that they are still selling ovens with this bogus technology. After running the cycle multiple times some of whats on the bottom comes off after some scrubbing but the sides are still filthy. KitchenAid and Whirlpool need to do a recall and buy all these garbage ovens back from consumers. I paid $2k for my oven and after calling to complain to KitchenAid they had the nerve to tell me a tech could come out but if they decided the oven was working as designed, I would be charged. As designed - so does that mean they know it doesnt work and they come out and say yep, its not working - as designed that will be $150 please. I will never buy another Whirlpool product again!!

Obviously, I am extremely dissatisfied with this refrigerator to take time to write a review. I dont even know where to start to list the problems weve had. Repairs have been time-consuming and costly. One repair to replace almost all of the working innards was 4 hours of labor. At least Whirpool covered the parts ($1500) and labor ($700) but only covered the labor after I called customer service and complained. Other problems include the metal strips on drawers discoloring and peeling after only 2 years, plastic vegetable drawers breaking and needing replacing at $100 each (out of pocket). The protective kick panel is broken and wont re-attach so bottom wires sticking out. The fridge and freezer doors are permanently misaligned and dont line up at top and one door protrudes at bottom. Technician says cant be fixed. Husband has tried to fix using instructions in booklet with no luck. Ice maker stopped working. Fridge occasionally leaks large amount of water into kitchen. Technician cant seem to fix problem. It is absolutely the worst appliance I have ever owned. Im 63. Its a total of piece of junk.

The handle on the freezer door keep loosening. I have had it fixed at my cost only to have it loosen again. Also the door jams are very difficult to keep clean. The surface between the doors is not smooth and therefore collects dirt easily.

I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

I own a KitchenAid gas range Mod. KGSS907SSS01. Its only eight yrs old and I’ve only had problems since I got it from self-cleaning (which I decided not use this future anymore) because I was just wasting my money every time I use I had the same black down and paid for repairs, oven that doesn’t heat up or is inconsistent to cheap top insert elements the brick easily (i.e. insert for large left burner) it just fell apart while cleaning... I would not recommend anyone to buy this model thinking you are getting top of line. PLEASE STAY AWAY!When I contact Whirlpool for help or tip on how to replace parts myself they rudely offer me to contact their tech repair person to come to my place and basically ** me financially with high prices to repair my unit that is all I’m left with. I feel I paid high price for this unit and I expect to get better response from Manufacture since they are aware of the issues with this range. I’ve come across many complaints about this model As I searched for solution on web. Again, stay away from KitchenAid/Whirlpool ranges.

Purchased in March 2012. Control panel goes blank, no power, lights and etc. Must go to the house breaker panel and switch dishwasher breaker to off and back to on to reset the control panel on the dishwasher. Operates fine for a while then goes dead again. Have to perform process over and over. KitchenAid says no repairman available in my area. Will get Sears to service and replace control panel which is under 5 year warranty. I have purchased my last KitchenAid appliance!

We bought our Kitchen Aid oven to replace the Jenn-air that was in our house when we bought it. We have had the stove one year 3 months and it completely stopped working, in the middle of supper. I am so disappointed. Paid a good chunk of money for it. What a hunk of junk. Never again.

Garbage refrigerators, stick to that mixer. $3200 junk. Had it for three years now and have spent thousands between fixing this worthless piece of garbage and throwing out spoiled food. KitchenAid just finds different ways of avoiding backing their product. I tell everyone when I get the opportunity to avoid Kitchenaid fridges. Mostly because they dont honor their warranty, which was in the neighborhood of $700 as well.

We started having issues with our KitchenAid dishwasher, KUDS301XBLO, potscrub light staying on just after the one-year warranty was up, but we were able to reset it. Then we noticed the dishes were not getting clean and the potscrub light was staying on. It will not even complete a cycle. We have only had this dishwasher 1 and 1/2 years. I called to ask about the 2- to 5-year warranty that covers all parts of defective equipment and was told I had to pay $129 service call for them to come and look at it, then I would have to pay for parts. I was offered to buy an extended warranty for $259. That seems like a lot for a dishwasher that cost more than $800 a year ago. I have been reading that the control panels have been malfunctioning and starting fires. I am very upset that this higher end dishwasher is less reliable than a $400 one. I have also read that the manufacturer is aware of this problem and has failed to recall this product.

Stay away from KRFC300EWH01. Build up of frost around freezer door. Purchased from Home Depot on Warner in Huntington Beach, CA... They also appear hopelessly unable to do anything to replace the unit. Technicians come and go with glue, suggestions, and a new gaskets but the ice continues gathering like a snowstorm just swept through. I am referred Whirlpool Mfg. They refer me to the service center. The service center only services during the work week... in 5 hr windows... So they think no one works 8-5. Rotten family of products. Give me a 10 yr old fridge that works... no gadgets. This thing runs constantly... Electric bill up. I shall continue the battle. Watch the headlines!

As 32 others here have described, my KHMS155LSS-4 KitchenAid microwave turns on in PAN mode randomly after only 1 year of use. I left the door open to prevent it from recurring, but it beeps insistently. I ended up unplugging it. I called KitchenAid and they said it’s a known issue and will dispatch a no cost repairman. Having read the list of complaints here, I think I will start shopping for its replacement anyway. It sounds like this was a very bad model for KitchenAid. We also had the dishwasher door spring break just like others had described.

I paid over 800 for this KitchenAid dishwasher - it was on sale and rated very high on Consumer Reports. I expected it to last longer than the 2 1/2 years I got out of it! It took me over a month to get someone out to look at it and they said it would be 350 for the part and another 200+ to put it in, he recommended we get a new dishwasher and not a KitchenAid. Very disappointed!

Purchased this model in 2016 and found that both upper and lower ovens are very poor at accurate temperature readings. Set for 400 but often register at 350. Lower oven very slow to come to temperature and inaccurate at sustaining set temperature. Despite using recommended cleaning products stovetop has stained noticeably. We are plant-based eaters thus stress on stovetop is minimal yet discolouration around elements is greater than expected.

11-7-2012 Purchased. 5-2-2013 circuit board fails. Two home visits by service, replaced board, no cost. 12-25-2013 - Major Flood during between Christmas dinner for 12 and dessert (we were in dining room, not in the kitchen). Hose blew off, pump system screwed up. Two home visits by service. No dishwasher until after the holidays. KitchenAid did cover the cost of the new pump but did NOT cover labor. Since they only provide a 360 day warranty and we were 48 days over.

The broiler element on my KitchenAid range (Model No. KGSS907) came on by itself and stayed on. I was in the living room, and the first I knew was the smell of burning. Not only did it come on, I couldnt turn it off, the control panel being non-functioning. To stop it, I had to pull the unit away from the wall and unplug it, nothing else worked. Now I am afraid to leave the range alone. This is a big problem since I travel a lot. I was recently away in Europe for a month. Can you imagine what could have happened if the stove came on during that month? Normal practice for any controls designer is to make sure that any failure goes to the off position, but that apparently that does not apply to KitchenAid. Does anyone know of a recall?

2 months ago, purchased new counter-depth KitchenAid from Sears. It never reached safe temp, and was 68 degrees after first week. Woke to spoiled food, and alarm beeping. Fast forward two months, and this refrigerator has turned our summer into numerous calls to Whirlpool (where you wait 45 min on hold before reaching anyone), 4 service appointments, (where you must be present at home waiting, for a 5 hour window), parts replacement, (must wait at least a week for parts), followed by still nonfunctioning refrigerator, then, start process over, again!!! We have had 3 service calls in the 2 month, now waiting for a fourth, each with major parts repair, only to still have 68 degrees, NON-FUNCTIONING, $3,000 refrigerator!!! Spare yourselves, if you can by staying clear of KitchenAid/Whirlpool. Tell your friends and family!!! I wouldnt wish this experience on ANYONE!!! They refuse to exchange or refund. Only continue to attempt to repair... UGH!!!

The stove is only two years and old and when the self-cleaning cycle was run for the first time. The thermostat burned out mid-cycle and the unit shut down and the door was locked. The repair cost $213.45. Based on what I have seen online, this is a common problem with KitchenAid stoves. Since it was no longer under warranty, they wouldnt cover the cost. This appliance should be recalled!

We bought our KitchenAid refrigerator KFIS29PBMS March 15, 2013. This refrigerator has had 11 service calls. The ice maker on top drips on to the control panel which has been replaced. Ice forms in the back of the ice maker so we have had the lining and heater put in. It continues to ice over. Now KitchenAid wants to replace the tubing. It seems that they are not sure what the problem is and keeps on trying something new. On top of that, the gasket needs to be replaced. The magnetic strip is broken. I am currently waiting for 4 more parts to be put in. Its is a very loud refrigerator and is running all the time. Kitchen Aid refuses to replace the unit. This is a lemon product.

Our new side by side KitchenAide refrigerator has now 3 times only been able to cool to 55 degrees F. Apparently the technicians have problems finding the cause of coil freeze up on the dual evaporator units. These should be taken off the market until the engineers can figure out what is causing this. I cant believe I replaced on operating 15 year old refrigerator with this $2400 lemon!

Kitchen Aid used to be the best out there. Now they are worse than GE. Since buying my Kitchen Aid appliances in 2014 I have had nothing but problems with each piece. My compressor has gone out of my refrigerator twice, The dishwasher top racks just disintegrated, the microwave plate cracked within a week and now my oven wont work. When I go to preheat it, the message reads That function is not available. I am replacing every piece after the first of the year and I will never buy kitchen aid again. Company could care less and when you call to ask what could be wrong they want to get a credit card so you can be charged for their help. Very embarrassed I even have Kitchen Aid in my home. Not respectable, well built appliances anymore.

All Kitchen Aid appliances were bought for a purchased home. Accidentally, a pan hit the oven window glass and broke it. Kitchen Aid or its parent company had zero replacements of glass or whole doors. Zippo...anywhere. I had to repurchase a new stove so I ad an oven to use! Literally, thousands of dollars wasted. I have a Kitchen Aid refrigerator and it is poorly manufactured as well. I had to replace the stove/oven and purchased a GE. I would strongly urge others to not buy this brand. Ever.

I have read some of the complaints written about the KItchenAid refrigerators to see if we can finally come to a resolve about our problem too. We actually have the same problem as the person who posted on October 27th, 2012 in that the refrigerator is not cooling. We have a Side-by-Side (water/ice on door) model#: KSRG22FTSS01. Today, Oct 29th, I have made a service call and this will be the 5th time they are coming to my house. We have replaced some parts and have spent a small fortune on dry ice, not to mention, having to throw away a lot of food. Does anyone have an idea of how to really solve this issue?

Two refrigerators. First is 2003 model. Compressor had to be replaced in 2010 and then the ice maker died. Instead of replacing we removed the offender and have resorted to ice cube trays. Second refrigerator, I believe is a 2010 model in newer home had the grinding mechanism crack its housing and will not dispense cubes. The KA microwave, dishwashers in 2 homes and double ovens all had repair issues when 3-4 years old. Never again will I purchase a KA product.

We purchased KitchenAid fridge, Model # KFIS29PBMS00 from Lowes in May of 2015. We began having problems within 2 weeks of it being installed in our home. We had to have it serviced 7 times to finally get it repaired. It was finally repaired by the end of June. Subsequently, I had to keep throwing away food, taking off of work, etc. Now, 9 months later, it is working infrequently now. It started making a noise, like a lower sound like a leaf blower. Then, it started losing temperature. Main purpose of my writing a review... dont be fooled by KitchenAid supposedly being one of the top the line fridges/freezers at Lowes. At our old home, the fridge was there when we moved in and was still working perfectly when we left 10 1/2 years later. It was a GE.Result: I will never buy another Kitchen Aid or Whirlpool product. Although some of their products may be acceptable, the company has cost my family money through the loss of food and work and inconvenience for 9 months for a fridge that cost almost $2000! They should replace it because apparently it is a sub-standard product.

Refrigerator Model KSC23C8EYY03 just a year old. Problem with ice forming behind bottom drawer in refrigerator section. Needs a new fan and thermistor. After waiting for parts and then put on the service schedule, the repairman came but had the wrong part. Now, again waiting for the part and to be put on the service schedule. Without a refrigerator for three weeks. Also, the fan is encased in styrofoam held together by tape. No wonder there is a problem. Also the reviews for the repair company sent by KitchenAid were not favorable. I found this out firsthand.Updated on 03/10/2016: In August I had ice built up behind the drawers in the bottom of the refrigerator. KitchenAid replaced the fan and thermistor. Seven months later, same problem. KitchenAid denied any problems with these parts.

KBFS22EWMS4 bought this refrig in late 2012. All seemed fine till 5/2014. Water started leaking from the freezer door. Water had been leaking into the bottom of the freezer and eventually started spilling out on the floor when the defrost cycle ran. I called a tech and he took apart the freezer, cleared the defrost drain, unfroze it and all seemed fine. 1 year 4 months later the same thing again.I called the same tech and when he got here, he pulled out the refrig and took off the bottom back panel and then removed the little rubber drain plug/funnel. He said this was the problem and now he just removed them when he sees this issue. Hes seen this before. It was very sticky (he said) because of the heat. The rubber funnel is about an inch long and about 1/2 inch wide. It has a slit in the bottom of it for the water to pass through. Not a hole, a slit! No wonder the thing leaked, it would get so easily gunked up and with the rubber being so sticky Im sure the slit would stick together and probably make it much easier to freeze. Id call this an engineering issue.Who in their right mind would use a pliable rubber funnel with a small slit in the bottom, it defies logic. There probably should have been no funnel to begin with or at least a hard plastic one with a hole big enough to drain without getting gunked up. Well see if this fix takes. If not, Im buying another (non-Kitchenaid) refrig. Im not putting $100+ each year on the same fridge for something that should have been designed properly.

We have now had eleven service calls with the tech here up to three hours a call. The control panel has been replaced three times. The key board once. The sensor once. The temperature still goes from 325 degrees to 386 degrees after preheating two cycles. The bottom door hinges have been replaced twice with no change. Door still does not close properly resulting in bottom element not coming on. Whirlpool says this is all acceptable. For a supposed top of line stove, one should be able to bake without burning or undercooking. The manual says the oven temperatures are accurate. Not so!!

Kitchen aid dishwasher (which per consumer reports was and still is supposed to be one of the better dishwashers) purchased in Jan 2011. To date have had 4 service calls on this appliance. Dispenser door for powdered soap does not open so soap is dispensed through open door. Part very expensive to replace. Last week heard loud noise like explosion. Door blew open while dishwasher was running. Fortunately we have a very nice and honest repair person who bent the latch in hopes of keeping the machine going until we redo our kitchen in a few months. Now run dishwasher with a chair in front and towels on the bottom in case this happens again. We will never purchase another kitchen aid product again.

After only a year and a half we started noticing ice buildup on the inside of the freezer and the refrigerator was not as cold. Made adjustments to the temp settings and still no difference. Called manufacturer and they pointed out that the warranty was expired but if we paid $129.00 to have a service technician check the refrigerator the part that might not be working could be covered or maybe not. A shot in the dark in other words. So I’m checking website troubleshooting tips and this is a common problem. If that’s the case why don’t they show some class and fix it!

Our Gas Range/Oven is a little over two years old. It has a self cleaning feature, that you would think I should be able to use. The first few times it worked fine, no issues. I used the self cleaning feature in November of 2017 and received an error message, but didnt really tell me the problem, after it was done the oven door locked and I could not get it to open, even after I tried to cancel and reset. I had to call a repair person, since KitchenAid wanted no part of it, since it was no longer under warranty, how convenient. $180.00 dollars later it was repaired, I needed a new part, since the technician said that with the self cleaning feature it tripped something in the electrical system, and he also added that it will probably happen again. So I have this self cleaning and I cant use it. Unbelievable.Anyway, I did use it again, and no issues, but last night I set to self clean for one hour and guess what, it happened again. My door is locked and the inside oven light is on, and I cant turn it off. I reached out again to KitchenAid, and they were very sorry and would refer this to their support team, but no recalls on my appliance are on file, therefore, they cant do anything for me. Unbelievable, now Im waiting for the repair person again to fix the issue again, and Im the one paying for it. NEVER EVER again will I buy a KitchenAid product. Obviously this is an issue with their product and not my fault, but they could care less.

The Glass Plate mysteriously melted after the sensor pad had started fading. Has anyone had this happen to them? Neither Whirlpool or Kitchen Aid would offer any help even though the microwave is only a year old.