My compressor overheated. Dangerously hot. I do not want the same part. There is no way to know how much damage was done! Not to mention fire hazard. I was told by KitchenAid it is my responsibility to unplug. I guess if you really want a KitchenAid fridge no sleeping or going out of town. I was told this did not meet their standard for safety hazard yet they could not give the standards that do! The ice maker has gone out. The water flow takes 5 minutes to fill the glass. The best was that I did not need to worry about fire, because the refrigerator walls would contain it! Keep in mind the bottom portion is cardboard!!! My last call the guy hung up on me!!! If you are thinking about KitchenAid dont. If you just got one run dont walk it right back in the store!!!

Purchased a KitchenAid dishwasher July, 2011 from ABT model# KUDS30IXBL (manufactured 2010). Beginning January, 2015 it would occasionally drain and shut down, mid wash cycle. I thought I had done something wrong. But it continued and finally did it every time it was used. The dishwasher is only used twice a week. On 4/18/2015 ABT serviced replacing the Electronic Control Panel (under warranty). Service call labor cost $164.00. On 4/8/16 while the dishwasher was in use, loud sounds like fireworks (identified as electrical arcing) came from the dishwasher and clouds of black smoke came from the top of the door, with strong burning plastic choking fumes. We turned the circuit breaker off, to prevent any further risk of damage to the kitchen or house.Called ABT for service and found out since the Electrical Control Panel had already been replaced once there would be a charge of $186.09 for a replacement of the Panel plus $164.00 for the service call/labor cost, plus charges for any other parts needed. We then called a local service company, that we know and trust. Their service call charge is $60.00 and they took the front door off and there was the burnt control panel and the wire harness. The service tech was astonished at the damage. His quote of $450.00 which included replacement of the wire harness and electronic control panel (which we were told the only electronic control panels available were refurbished).Im writing this so others can be aware of the fire hazard this dishwasher is. Very scary! If you have this model you may be better off getting rid of it. Fortunately, we never run our appliance while we are out of the house or while we are sleeping, but there may oQ2thers that do. I never had an appliance do this before and I have had a 4 houses over 47 years.

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

KitchenAid electric range # KERS807SSS00. I am very disappointed in KitchenAid! They don’t deserve a star! Because They sold out to Whirlpool to avoid covering their poorly built products that should’ve had been recalled or, came up with a seal to prevent control board burnout! This is my second spillover and the dash control panel is burned out again. At least the range does work because it’s independent from the oven, you do need the control panel to operate the oven. I called KA which is Whirlpool now. Whirlpool, simply have a way of not covering any warranties on KA. They always have an excuse. Or, there’s no record of a complaint by me or by anyone else on this issue!I find that hard to believe because I had a spillover and I called and complained to KA within two months of purchase about the faulty glass top (No Seal) to prevent spillovers from the glass top to the bottom of where the control board burned out. Which they did cover because it was during the warranty period. And their excuse was, “Didn’t you read the manual?” Well No Maam! I didn’t! This is the third one in my family, and there’s been spillovers and nothing was blown out!! I should have realized. They had General Electric ranges. At the cost of $ 480.00 plus labor for the part. We will rather buy a new range other than KA or Whirlpool or any other products made by them!! In the meantime, I’ll be grilling out on the grill ☀️????

The light in the oven of our 8 year old kitchenaid superba stove doesnt light up anymore. Apparently we have to change the whole board? Total loss of function for the oven and the visible control area (lights, timer, programs) resulted.The cost of a new board in Canada is close to $500 + installation so it is not worth repairing. Kitchenaid offers no assistance in this matter. The stove cost us $2500. We thought we were buying the best but were we ever wrong.Fridge door bottom hinge is sinking in the door, the door is basically just foam there is. No support to hold the weight, very bad design. I called Kitchen aid and all they want to do is to sell us another door for $800. Believe me, they will never sell me anything ever again, they are far from being the best.

We contacted Whirlpool directly and they were amazing. We are getting a new refrigerator. Deal with Whirlpool, not Kitchenaid.

We purchased this model of KitchenAid wall oven from a Portland OR appliance company (Sept. 19, 2019). After the new oven was installed it quit. The were kind enough to replace the oven with another new oven. That oven also had the same problem and KitchenAid had repairmen come out for months replacing parts to no avail. Finally they replaced our oven with another new oven on 12/3/19-, (Our 3rd wall oven installed, same model) This oven quit on Christmas Eve. Now it is working intermittently and KitchenAid will not refund our money; will not waive the fee charged by the repairman if the oven is not acting up at the time they are here to service it. I am very unhappy with the wall oven and with KitchenAid customer support. Beware. Go to another brand.

3 years ago, performance KitchenAid dishwasher. This dishwasher has been a piece of crap since day one. Within one week of running the dishwasher at the motherboard had to be replaced. The plastic clips how did replace six times and still continue to break. The spraying arms on the top and bottom continually failed to work. We paid $1200--it is dishwasher that doesnt work. Will never buy a KitchenAid appliance again.

The KitchenAid refrigerator we recently installed (1 week ago on 08/06/2020) model KBFN502ESS02 - a built-in model (at about $9,000.) does not hold -5 degrees F in the freezer. Some of the foods we use like that temperature. The documentation about the model in the User Manual says the set point for the freezer is -5 degrees F to 3 degrees F. We set -5 F into the system. We today 8/12/2020 had a service tech (factory authorized) check the freezer and he found that the average temp in the freezer from the diagnostic panel showed 0 degrees F over the last 10 hours. The factory rep he talked to said that was within specs. There are no specs in any document other than the set point can be as stated above. DO NOT BUY KITCHENAID. Their products look good but don’t believe any documentation or specs.

KitchenAid Refrigerator Model #KSSC42QVS00; part #10219462 - Total frustration! They should be more accommodating to us and all who have filed complained on this site. We purchased our $8,000 refrigerator from Slyman Brothers in St. Louis in 2009. A couple of months ago it started making a hissing sound and finally quit working about 3 weeks ago. We call a certified KitchenAid service agent, very helpful, but found no help via KitchenAid or Whirlpool. He was advised to order a board that we received a few days later. The service technician returned only to find out it did not fix the problem. He was then advised by KitchenAid that it needed another part - part #W10219462. After some investigating, we were told by KitchenAid that that part was no longer available. I checked further and found a generic part that Sears claimed would work. That part was delivered, wrong part once again. We again called Sears and they ordered another part, which we received today, and it too was the wrong part. We were told by the Sears part department that they could not obtain that part. It was no longer made. This is a real problem. Here we are, left with this beautiful refrigerator that doesnt work because they no longer make the replacement part. I am not stopping here!

I purchased all new KitchenAid appliances for mothers day in 2013. My refrigerator worked for about a year, and since that time I have place 6 service calls. Yes, I bought the extended 5-year warranty for $300, but thats a joke too. My refrigerator has made loud humming sounds, the ice melted, and I lost all the contents of the freezer and refrigerator. The ice container has rust in it (company wont replace), and when I called for service like today, they say Oh we can get there in 2 weeks. After reading all the complaints on this site, KitchenAid must know that its customers are not happy. I will never buy KitchenAid again.I am surprised that in an industry where customer service is king (or should be), this company cares so little about its customers. I would be willing to entertain a class action lawsuit on this company for selling faulty products. I too have to take time off of work every time the repair man comes out. I think its time this company be held responsible for the products it sells. Is there a lawyer our there that can help the little guy who just wants a refrigerator that works?

We purchased a new KitchenAid side x side refrigerator model KFIS29PBMS00 in late 2013. The cooling system failed in July 2014. We have had 9 service calls to date each requiring a 1/2 day of our time waiting for the appointment at home. The freezer has failed totally 3 times and the refrigerator then fails a few days later. We have lost our food three times and had damage to the floor as a result of the ice maker defrosting. Our last service call replaced the last operating part, and it failed in three days. Today, KitchenAid will require 7 to 10 days to determine what to do. And if they decide to replace it, another 2 or more weeks. So we have no refrigerator again for at least a month!!!! We are not happy.

We remodeled our kitchen in 2014 and purchased a KFIS29PBMS03. It immediately started frosting up in the freezer on the left side and ice and water would form below the ice maker and drip into main fridge. After three service visits the dealer replaced the unit. Again the same process happened again with multiple services and updates. Our dealer, Fergurson had another unit shipped out and installed that supposedly had been updated and fixed of these two issues. The third unit is actually worse with the frosting up and the drips and icing is about the same under the ice machine as the two others. Whats disturbing is the last service guy did order a new freezer door and gaskets but stated all these units do this and yours is not bad enough to fix as of now, but they do have another update to the top of fridge. I have ask just to refund my money and come get this jewel of design. The many days of scheduling services and deliveries and exchanges has become extremely time consuming and expensive.

Our KitchenAid is almost 25 years old and has performed with superb consistency. It seemed expensive at first, but after such great service, in hindsight, it has been of great value. I hope this review doesn't jinx it.

I loved my Kitchenaid krff507e, until I didnt. Spoiled milk and sour orange juice is a bad way to start your day. I called Customer Service, and even though the fridge was just a little over a year old, they refused repair service. After much time spent on Google, I found the resolution for the frost behind the Deli/Cheese drawer and why the fridge wasnt cooling to acceptable temperature. The Temperature Sensor was in the wrong place. An actual appliance repairman was kind enough to post that this was KNOWN to Kitchenaid, that there was actually a technical service bulletin FOR this issue. Now, given that I spent $2500 on a fridge that I could only use for a year, I was not about to spend another dime for service, and since kitchenaid was not offering to repair what, in my opinion, SHOULD have been recalled, I fixed it myself. Hopefully my fridge and I will have many great years together, no thanks to Kitchenaid.

I have had this fridge for three years. We have been seeing issues with every feature on it. The lights won’t come on, the ice maker is malfunctioning, it won’t dispense water or ice. The fridge will turn off completely for hours and sometime days. My only saving grace is to unplug the fridge, wait ten minutes and plug it in. When I do this, the fridge goes back to normal for about a week.I reached out to Kitchenaid and they sent a tech to my house. The technician told me that there is a common error with the circuitry stemming from the deli drawer. If you read all the negative reviews you will see I am not the only one experiencing the issue. The technician did all his diagnostics and found nothing. He called the tech hotline for Kitchenaid and they told him this is a common issue with this model. The deli circuit and wiring needs to be replaced. They have done it to hundreds of this model. (READ ALL THE NEGATIVE REVIEWS.) The technician told me that even though there are many models that have gone through this, it is not covered under warranty. The parts start at $600 not including labour.When I called Kitchenaid back and told them of the issues and how this is a common issue, they did not deny this. They did say that yes there are a lot of negative reviews on here about this problem, as there are a lot of negative reviews about any product on the internet. They advised that even though it could be a manufacturer defect, the warranty is one year on this and they will do nothing for me. Marie from the Whirlpool Hotline was very adamant that regardless how many people are experiencing this issue, the warranty is one year. Kitchenaid will not repair the fridge, and I am on the hook for what should be considered a recall due to manufacturer defect.I have since reported the issue to the consumer protection act, and advised them that Kitchenaid is aware of the defect, even acknowledges it, but won’t repair or replace. I am not asking for cash back for the food that was spoiled, nor am I asking for a new fridge. I just want the defect repaired, but that is too much to ask outside of one year.

I bought KitchenAid built-in microwave oven, model KCMS185JBL, and started to use it in June 2004. For the last year, the turn-table would sometimes stop and hesitate then turn again. Today (6/23/2012), the microwave would run with a rough and loud sound but it does not heat the food. For the price I paid, it should not have gone bad after 8 years. I have had a GE counter top microwave since 1996 (cost $299) and still running with no problem.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

Our KitchenAid Wine Cooler is in its sixth year and stopped cooling this week. With most refrigeration this age you automatically assume it is just a premature leak of the Freon/coolant which is bad enough. However, the repairman (his trip cost $85 for the bad news) reported it was the evaporator that failed and the parts are already out of production/not available and therefore, the unit will have to be replaced. Whirlpool which owns KitchenAid confirmed the part is not available and that there was nothing they could do for us. Since we would have to replace it with another KitchenAid unit for reasons of fit and appearance, one would think they might do something monetarily for the consumer. Ironically last evening at a New Year Eves party we heard a very similar story involving a failed KitchenAid refrigerator that was only in its third warranty year. KitchenAid/Whirlpool should not be getting away with this fraud-- no consumer expects to junk a relatively new appliance because it breaks. When the class action lawsuit happens, Whirlpool will wish they had done right by their customers.

Our side by side (high end) refrigerator stopped working. We called out a reputable service company and after trouble shooting, he determined the main power board was the problem. He traced it down to a built in relay(?). It was a part that could not be replaced. He needed to send it into KitchenAid to be repaired or replaced. In the mean time, the service man found a used one. A couple of weeks later the power board was returned by KitchenAid. The replacement part was no longer available nor were they repairing them! The used power board has a glitch which doesnt show the temp of the fridge on the control panel. At least it is working. My repair man is trying to locate another power board for us as a back up. It has now been 2 months and he hasnt found another power board. You have got to be kidding me. How can KitchenAid get away with this?

The oven bakes perfectly even though it takes a while for the oven to reach temperature. The top electric 5 units are wonderful. I love the 3 racks. One has a handle type opening in the front and extends all the way out. The electronic display is easy to read and convert to convection baking or broiling. I havent tried the steam bake option yet, perhaps today when I make cookies. Repair shop recommended not using the auto clean as it heats to 800 degrees. So hello baking soda.

We too remodeled our kitchen 2 years ago and replace our 7-year old Kenmore dishwasher (which still worked fine) with a KitchenAid dishwasher. It actually cleans fine but the rack system is cheap and I have now ordered parts to replace the rack adjuster for the second time. I replaced it myself last time and it wasnt hard but I dont feel I should be having these problems when the machine is only 2 years old. Probably will not go back to KA when its time to replace this machine.

We bought this KitchenAid Range in December 2015. One year and 2 weeks later the oven stops working on Christmas Day. No longer on warranty. This is the worst appliance I have ever owned. It takes a long time to preheat and the bottom baking drawer doesnt seal well. I wrote an email to KitchenAid customer service and have not received a response. I hope this review prevents others from buying this expensive, undependable range. This is a real lemon.

This shiny, expensive bells n whistles model replaced a new and very similar Whirlpool which lasted only 6 days before dropping dead. Repair parts were several days away and we were w/o a reefer. Retailer (Lowe’s) very kindly stepped in and arranged this replacement which was actually a slight upgrade and delivered it the very next day. Looked great until the next morning when it seemed that ice maker wasnt working correctly. Within a day and a half the ice maker required service. It was leaking and freezing all over inside the door and top of reefer interior. This resulted in two service visits before a heater kit had to be installed (factory told repair tech it should have been installed at factory). Following this, continued leaks until new seals were installed. Now, 10 1/2 months later freezer quits. Service tech comes, advises this acts exactly like a service flash they received. Performs a number of diagnostic tests and calls KitchenAid as the service bulletin does not offer any fix only says to call for special instructions. Those special instructions were to give me a case number and Customer Assist telephone number. He was told by KA there was nothing he could do - that the matter was being submitted for review and disposition. Meanwhile no freezer and water gushing forth onto kitchen floor from dead freezer/ice maker. I call the number provided and am told that the team would be reviewing the matter and it could take five (5) business days for a decision as to whether it would be repaired or replaced. This being totally unacceptable I was referred to a supervisor who told me there was no way to expedite the process. I told her that five days was totally unacceptable for a replacement decision and then comes the kicker... The five days is only for the decision, if approved by the team any replacement will take an additional 10-14 days! In the meantime I have no working freezer and the refrigerator side, while working, is much warmer than optimal temp settings and compressor is making significant noise. Until this venture we have always had Whirlpool/KitchenAid appliances for 42+ years of marriage save for a short stint with a GE reefer that wasnt our choice. TEST QUESTIONS: Do you think well ever buy anything from KitchenAid/Whirlpool again? (Oh, and did I mention this year we plan to upgrade range, microwave and dishwasher?) Is it any wonder foreign appliances are flooding the market in a country where Made in the U.S.A. once meant quality, longevity and outstanding customer service?

We have been somewhat satisfied with our KitchenAid appliances. However, when our built-in refrigerator started making a loud sound, we went to the KitchenAid website and made an appointment with a service repair company. The service repairman came to our house and thought the noise was caused by a circuit board or the fan. He thought this should fix the problem. Because the refrigerator was not making the sound at the appointment, he could not be conclusive. The estimated cost was $521. We thought we would call KitchenAid and see if there was a better diagnostic tool to determine the noise. KitchenAid told us this was not an authorized technician and that we should set up an appointment with the correct company. They set an appointment. We were frustrated because we had just paid $65 for a service call, and we were going to have to have it serviced again at $99. We wanted our $65 reimbursed. After this, we called the service company and asked why they came out if they were not authorized. They said they should not and that we should contact Whirlpool KitchenAid, who set the appointment to be reimbursed. In the end, after 2 hours of phone time, KitchenAid said the phone rep had made a mistake that this company was qualified/authorized. So in the end, I spent 20 minutes on the phone with a specialist who led me into spending another hour and 40 minutes with customer service reps who tried to undo the specialists recommendation. I am out $65 for a service repair. I will need to spend $99 for another service repair recommendation. KitchenAid stated they gave me bad information but would not provide any written notification or written statement. KitchenAid has assured us that they would make changes within the company to make certain this never happens again.In the end, I do not trust KitchenAid/Whirlpool. I do not trust the Customer Service rep Ashley. Worst, I am stuck with a house full of appliances that I would love to rip out, sadly not because the product does not work, but because when I have a problem, I will have to work with the customer service department. I strongly recommend purchasing another brand.

I purchased a refrigerator from HH Gregg. My one year KitchenAid refrigerator broke down right before the warranty was up. They had to put in a new compressor - after one year the fridge was toast. It took me many calls to KitchenAid/Whirlpool to have them provide a reputable servicer. The first one, provided by HH Gregg (A&E Factory Service) took my fridge apart and left, never to return. The second, VIA Services came and fixed the fridge, but now after one month is it not working again. KitchenAid said it is no longer under warranty even though it is the same problem. NEVER buy a KitchenAid Whirlpool product. The company has no integrity and their products STINK! Stay far away.

Bought a great looking KitchenAid oven last year, but it has an unusual malfunction of blowing hot air from the oven into the kitchen for extended periods of time while the oven is on, and most annoyingly, after the oven is turned off. It heats up the kitchen so much it is uncomfortable to be in there while cooking anything in the oven.Just now, we turned off the oven more than an hour ago, and incredibly, the fan in the oven suddenly turned on and for about five minute spewed more hot air into our kitchen. This is a major malfunction. Previously contacted KitchenAid, but the phone operator could not help and thought this was normal. This cannot possibly be normal. It probably heats up the kitchen by 10 to 15 degrees, which is a killer. DO NOT BUY THIS STOVE/OVEN.

Kitchen Aid Wall Oven. Model #: KEBS109BSS00. Serial #: D23109017. This oven has been trouble since installing brand new October 2016 in our new home construction. Every year we have paid over $200 in repairs with blown thermal fuse, a new gasket, new fan, another thermal fuse, and now another thermal fuse. I have contacted Whirlpool/ Kitchen Aid and they do not stand behind their lemons. This is definitely a LEMON!. It is very SLOW to preheat. I can not use the full functionality of self-clean that we paid for due to blowing the fuse, and completely undependable. (MY OVEN WENT OUT ON THANKSGIVING MORNING!) To date, we have spent more on repairs than we paid for the wall oven. This is a complete disappointment! I would NEVER purchase another oven made by the company.

Kitchenaid Dishwasher KUDS301XBL7 - The plastic rollers on the top and bottom are cheap and break a couple of years. We have replaced 3 out of 4 roller assemblies and anticipate the 4th to go soon. Also, the controls on the front are very touchy. If you lean against the counter and accidentally touch the dishwasher/control board, it will turn on or start cycling. This forces you to lock the panel, but that is not convenient. Dishwasher works well and have no problems with it.

I spent $2000.00 on a fancy KitchenAid range with the touchpad and had it fail on me! When I called KitchenAid, they wanted $150.00 to check it out and I was told that the life of appliances is only about 8 yrs! Wow! KitchenAid is now crossed off my list of worthy appliance makers along with GE! This is my third appliance to break down within three yrs. The other two were GE products, a monogram dishwasher and refrigerator! I cannot believe how, we as consumers, are being scammed by these big companies who offer no help!

I have a refrigerator/bottom freezer. 3 years old and the control board goes out. The authorized dealer has a very bad reputation of causing more issues than actually fixing anything so I went with a reputable repair company... since I didn’t go with the sub-standard company the company wouldn’t stand behind the product even though the company I went with is trained in repairing KitchenAid. From what I understand to be an authorized dealer is up for grabs. The highest bidder gets the authorization. Has nothing to do with their credentials. My entire kitchen is KitchenAid... not any more! This repair should have been covered.

I have had this refrigerator for four years, and it has held temps perfectly. Food stored in it have a longer shelf/use life than any other refrigerator I have owned.

Do not buy KitchenAID refrigerator KFIV29 model. My refrigerator stopped working in less than 2 years. I had an extended warranty and they basically kept on sending a service contractor to address the issue who kept on finding new issues as to why my refrigerator was not working. KitchenAid refused to take any responsibility in regards to the quality of the product or the extended warranty that they sold to me in the first place, and refused to help solve the problem. The extended warranty company refused to stop the payment to the contractor until they had a confirmation from me that the refrigerator was actually working and six weeks in I still do not have a refrigerator.

Most unbelievable experience I have ever had in my life with an appliance (KFGG500EWH2), the other KitchenAid products have been fine? I bought this oven before Thanksgiving on 11-15-17. My wife just noticed now on December 25, 2017 that the top of the oven door and around the controls the white paint is turning Brown?!? I havent hardly used the oven but a half dozen times, a couple of pizzas and the turkey on Thanksgiving. We noticed on day one the stove top was more than just hot to the touch on Thanksgiving...more like untouchable!!! I will check the temperature now to see how hot it is getting.My guess is if it isnt a design defect, there may be some insulation missing in the door and or around the front of the stove top... Im not taking it apart to see why... This is more than disappointing. I will contact the manufacturer and the distributor ABT tomorrow to see what they will do. I have never seen anything like this before, this is the 3rd oven I have owned in my life, and never had this issue. I will post the receipt tomorrow if it lets me append this.

We purchased a new wall oven from kitchenaid and it vibrates with a great deal of noise when baking. We called in the issue to Kitchen Aid and they set out a service company to fix it. They first replaced the cooling fan and the noise continued. They then came out and replaced the convection fan and the noise continued. They came out again and tightened all screws and sheet metal. They now want to replace all of the racks but it still vibrated without the racks. Still an issue so their the last response is to send another service company out to get a second opinion. This is getting crazy and a major inconvenience. Just refund my money! How do you spell LEMON or is it a poor design.

Purchased a KitchenAid Dishwasher model #KDFE204EWH2 and after 18 months needed to be repaired at the cost of $311. The Sump & Motor assembly unit needed to be replaced. I purchased a KitchenAid because my last KitchenAid dishwasher lasted for 25 years. Very unhappy with my new dishwasher.

Worst dishwasher ever! Never worked right from day one. Dishes from every load still had food spots in them. The top basket is flimsy and the rollers continually broke. The computer went bad after 3 years. Bought the rip off extended warranty that gave me more excuses than repairs but was sold as a complete coverage warranty. Called the company and they agreed to cover the parts but I had to pay for the repairs. They sent out Bragdon Appliance in Cedar Rapids, a slip shot company that never fixed it or delivered all the parts, but charged me anyway.I bought a Kitchen Aid because my mother had one for years. It was made in Amana, 20 miles from where I live. The Kitchen Aid reputation of quality no longer exists. I will never buy a Kitchen Aid again. I dont like filling landfills with their expensive junk. I am throwing it out after 3 1/2 years and it is still under full coverage warranty for another 1 1/2 years.

I bought my refrigerator in 2004 and started having problems right after the 12 months mark. The freezer would turn into a big iceberg. The refrigerator is warm and sweaty. First technician who came out said the board controlling the temperature had to be replaced for $300. Since the fridge started working properly again, I never replaced the part. After working on and off for several years, with me hammering ice from the inside of the freezer at least once every other week, now it totally stopped working. The freezer and all vents are completely frozen, including the vents in the refrigerator. The refrigerator is warm and moldy and I keep throwing food away. Technicians sent by KA hold me hostage in my own home with 4-hour window appointments and then show up out of that time frame and leave sorry, we missed you notes on my door. Every time I call Customer Service, I get a different answer going from sorry, you are totally out of warranty to only certain parts are still covered. Once you pay someone to come out and look at it, well be able to tell if the part is covered or not. I live in FL where everything has to be refrigerated. Im about to roll the fridge to the curb and buy another one... any brand as long as its not KitchenAid.

I have a 4 year old KitchenAid oven, electric, and after I ran the self clean cycle the oven will not heat at all. All of the lights and clockwork but I have no heat on any cycle, including broil. Is anyone else having this problem? It appears that the clean cycle must have burned up the heating elements.

We did a lot of research and talked to appliance salesmen before we purchased our Kitchenaid dishwasher two years ago. Everyone gave this make and model great reviews. When it worked, it was great. It had the extra arm in the bottom. 3rd rack. Then about three months ago it would not drain a lot of the time. We would find soapy water after the cycle. We called kitchen aid, looked on Youtube and tried to correct the problem. Had to press drain cycle to get rid of water and then we did rinse. Sometimes still water in bottom. We called our local repair man and he diagnosed it as being a defective drain pump. Called Kitchen aid. They will cover the part only if we use their repair service. So now I will have to pay them after paying my guy a diagnostic fee! THIS SHOULD NOT HAPPEN IN A TWO YEAR OLD Dishwasher. !! Repair guy said all new appliance are not built to last. Next time I will get a minimum feature model. I noticed others have had similar problems. Wish I had seen these reviews before buying.

I purchased a KitchenAid French door unit with the freezer in the bottom. Shortly after the installation, the seal on the left door failed. Then, the freezer did not work. Then the hose to the ice maker let go and caused major water damage to the room below the refrigerator. Now the unit wont cool. I am done with all KitchenAid and Whirlpool products. Leaders of these companies should be ashamed of themselves. Ripping off American consumers is criminal.

Ok, here we go! I am writing this review in the midst of having to repair an only 2-year old KitchenAid KRFF507ESS01 refrigerator. I wish I had seen these consumer report reviews prior to purchase!! Please take my review seriously so that I can prevent someone else from making the same mistake!! The major issues started about 3 months ago!! First, we noticed a noise (maybe fan) coming from back of fridge... louder at some times than others. I also didn’t realize at time that water leaking from ice dispenser when in use had preceded the noise! I just previously ‘chalked’ that issue up because it didn’t occur all the time! After about a couple of weeks of the noise getting louder and softer, it went away! The bigger issue a couple of weeks later became that the fridge was not cooling properly... Supposed to be 37* in fridge. And at this point the ice maker was not working well; making a handful of ice cubes that were not fully formed! My husband and I ran through the manuals extensive list of troubleshooting advice but could not find the issue! We cleaned the front vent from dust thinking this may be the cause... This seemed to resolved issue or so we thought!! 2 days later the fridge and ice maker were malfunctioning again with same issues except the noise!! I also purchased a thermometer for fridge and freezer to see what internal temps were... 50* in fridge and 30* in freezer! I purchased these because there is no other way that fridge indicates internal temps??? Only set temperature is accessible from LCD panel!I called a repairman who walked in and immediately knowing the (common) issue from a bottom freezer fridge, pulled out the deli drawer which revealed ice formed completely covering condenser cover. He proceeded to tell me these are the worst refrigerators (bottom freezer) and also that they are not built to last more than a year before needing repairs! He said he recommends anybody purchasing one to get the extended warranty because the manufacturer warranty is EXTREMELY limited beyond 1 year as stated in manual. He then ordered a fan, wire and harness and cover (I imagine because he may break existing cover removing it). Boom! $169. For service call. He wasn’t sure what parts will cost yet because his iPad was not working and had to place order on phone through his employer.He then gave me instruction to empty fridge and freezer and leave doors open to defrost ice for 2 days! Thanks KitchenAid once again!! I had to throw out over $500 worth of food from fridge and freezer!! He then said that it will get down to proper temps and that I could use again but that buildup of ice will start again but hopefully be resolved with replacement parts. Hopefully doesn’t sound promising!!Unfortunately, I didn’t purchase an extended warranty but that isn’t the point I’m trying to make! The fact of the matter is that KitchenAid builds a crappy fridge!! Unfortunately, I purchased matching dishwasher and wall oven/microwave combo at same time so now I’m just waiting for issues with these (As a side note, the handle on freezer drawer loosens all the time for which I have to tighten with allen wrench every few days!)!! Well that’s my story as I wait for replacement parts and looking forward to that bill! Sincerely FRUSTRATED KitchenAid customer!

We built a new house in 2012 and bought all new KitchenAid appliances. I thought I was buying a great branded product. My natural behavior is to buy the best and when I went in to buy appliances for my new house, I was directed to KitchenAid. I started my experience by having several problems with our microwave and with my cooktop at one time, with the burners not working correctly. I also had the board on our dishwasher go out. However, my fridge is a nightmare. I started having a problem 4 months into my purchase. I bought a French door fridge, and my kids do not always pay attention to how the door closes so once in a while, it stays slightly cracked open. KitchenAid tells me I need to train my 2, 5 and 8 year old kids to check the fridge door. Do you think kids will remember this all the time? The problem is that the beeper does not let you know if someone left it open until after 5 minutes. The other problem is the sound on the beeper. I can hardly hear it, and there is no adjustment for higher volume there either.I can hardly blame kids or teach kids that are 2, 5 and 8 years old to shut a door and check it. I can tell you that I know I bought the most highly priced fridge on the market and a simple timer and beeper on the thing is not adjustable. I cant even get an upgrade to fix my problem. I offered to pay for the fix and nobody can help. I am asking for a louder beeper and a timer for an alarm, and nobody can help. More functionality is what the consumer is asking for. Supposedly, we buy the highest priced item on the market so that we would get more support, or at least an option to add this to your fridge? I would have expected this from cheaper models, but a KitchenAid, as far as what I have been told, is the best. Well, I got room for argument on that one. I went to Sears today and LG and Samsung have adjustable timers and adjustable sound within their appliances. My plan is to buy one and never own a Whirlpool, Kenmore, or KitchenAid ever again because I absolutely cannot get a response from this leadership team within the Whirlpool organization.This is the 6th time since I have owned this fridge that this has happened. I figured, to replace all the food in my fridge, it would cost me $60-$100 each time. At this rate, it is too costly, with your cost of the product and the way it is engineered to afford your products from this point forward. I am not happy about the communication I have gotten from KitchenAid and Whirlpool to address my problem. I am not happy about supposedly purchasing the best brand on the market and not having more flexibility to adjust timers and beepers.I am not happy about having to replace my fridge in my new home 18 months after purchase. I am not happy because I will have to try and match stainless colors on the new Samsung or LG brand product I intend on buying. I am not happy about not being able to match all my appliances in my new home because KitchenAid can’t offer a product with adjustable timers and beepers. I am only one customer, and I never bad mouth anyone’s products. But if someone asks about my new KitchenAid products, I will let them know my experience with customer support and product experiences I had from the Whirlpool umbrella.

Purchased dishwasher 2 years ago. Very cheaply built. Have had to replace wheels on the rack on numerous occasions along with some other plastic parts. It is no longer working properly. Often have to run it 3 or 4 times before the dishes are clean. Dishes have always been well rinsed before going in. Terrible product from day one. I’ve had KitchenAid appliances for 20 years and will not buy another KitchenAid product. Very disappointed.

I will never buy or recommend KitchenAid products again! We have a $10K built-in KitchenAid refrigerator that is only 4 years old. It has not been working for a month! Every time (9 so far) their certified techs come it goes over temperature again a day or two later. As a result I have had to throw out thousands of dollars of food, over a hundred ounces of breast milk for my 3 month old, wasted days now dealing with Kitchen-Aid and waiting for repairs, and had to endure this beyond frustrating experience just trying to get my fridge working. They should stand behind their products and their warranties and if their certified repair people cannot fix the problem, they should replace the product. Also, their customer service does not care, is not helpful, and is sarcastic. I am done!!

Our first problem was that the plastic wheels on the top rack broke and it would not stay up. We had a repairman come and replace them. Less than year later they broke again. We were being very careful with the rack so it is not from being rough with it. They are made of very weak plastic and are not holding up to moderate use. Now the dishes are not being cleaned at all. We suspect that the upper arm is not working so everything on the top rack comes out dirty. To compound the problem, the dirt is now cemented on because of the drying cycle. That factor makes those dishes very hard to hand wash after being in the dishwasher. The dishwasher is just over two years old and is useless. We chose KitchenAid because we thought we were moving up to higher quality. It is so much poorer than our 12-year old dishwasher we replaced.

I purchased this 36 built-in side by side in 6/06 with the thought that it would be a good refrigerator --I couldnt be more wrong!! At 3 years, we started having problems. So far repairs include a new circuit board, hinge repairs, evaporator, drier, compressor and fan motor, and an ugly repair kit to cover up the burned area that runs the full length - top to bottom - on the front panel between the freezer and refrigerator doors that happened because KitchenAid didnt put a big enough fan motor in. And here again, it is leaking Freon, so the entire refrigerator has to be gutted again to replace the evaporator, compressor, heat loop and? KitchenAid will cover the parts at an approx. cost of $800-$1000, this type of sealed system is covered for 12 years. The labor, however, is out of my pocket at $2,000.One of the repair techs told me these type of sealed systems RARELY go bad which is why KitchenAid backs them up for so long. Go figure!! And, did I mention the cost of food spoilage!! GRAVELY DISAPPOINTED IN KITCHENAID!!! Oh, and I need to mention the KitchenAid convection oven that had to be replaced early on (under warranty) and the microwave oven that was replaced 3 times and after that I put up with door that didnt quite and still doesnt fit quite right. GRAVELY DISAPPOINTED IN KITCHENAID!!!! WILL NEVER BUY ANOTHER -- even with the discount they are happily giving me to buy another $8,000 refrigerator!!

I wrote a letter to the Jeffrey Fettig, Chairman and Chief Executive Officer of Whirlpool and Marc Bitzer, President of Whirlpool North America regarding a part they no longer made for my 5 yr. old KitchenAid refrigerator. Because of problems I was having with the refrigerator lights and the ice maker not working a repairman told me I needed to replace the electronic control board but that KitchenAid no longer made the part. I called KitchenAid customer service and was told I had to send the control board to Illinois for repair which meant my refrigerator would not be operating for a week or more.After spending hours online I found that Sears Parts Direct had a replacement control Board for my KitchenAid model which I ordered. By some miracle I was able to get the lights working by making an adjustment on the door hinges and the ice maker suddenly started to work. I returned the control board I received from Sears. What is interesting to me is the fact that I never received any response to my letter to Whirlpool senior management. In the letter I asked them 3 questions:When and why did they make the decision to stop producing an integral component for a KitchenAid product causing major inconvenience and problems for consumers? Why does KitchenAid Parts online show this component as available when it is no longer made? Why would a Whirlpool control board be defective in a 5 year old product? (As stated above my control board was not the problem after all.) I also told them I had noted the number of KitchenAid product complaints on Consumeraffairs.com. The fact that I never received any kind of follow up shows Whirlpools total lack of integrity and concern for their customers. The JOKE is Whirlpools Vision and Mission statements..... Pride, passion and performance.... Creating Loyal Customers for Life. We are a company of people captivated with creating loyal customers. Unfortunately the joke is on their customers.

Bought an expensive French door with an extended warranty. It stopped working and we called for service. The warranty was 4 days out and they would not cover any expense. The fridge has never worked great. The front drawer faces came off and earlier in the year they came out to tell me they didnt cover drawers or ice maker function or anything else! Lemon service and lemon product!! Never deal with this company.

Bought KRFF507ESS01 French Door Bottom Freezer. Has continued cooling issues since product was 6 month old. Now we are in the extended warranty and its worse than you can imagine. I have been 4 weeks with use of product waiting on parts. KitchenAid does not care, AIG does not care. I would caution anyone interested in their product, and service. STAY AWAY FROM KitchenAid at all cost.

I have had KitchenAid dishwasher for a few years. I have not been, and am not happy with this product. We have had trouble with it almost constantly. The control panel has been replaced more than once, we have had to replace several parts on it, and the general service I have had from it is not satisfactory. Now the heating element is not working. We paid a lot for this appliance thinking we would get excellent service because of the KitchenAid reputation. This unit has been pulled out and apart and repaired more than I think is acceptable. When this unit gets replaced, I am thinking I will be going to another brand. It is aggravating to open this unit and find it has not drained, the dishes are not dry, or some other problem has become obvious. Perhaps a lot of people like this dishwasher, but I for one do not.

Model # KUDL021RBS4 - As two retired old folks, we use a lot of paper plates and have used our expensive all stainless dishwasher no more than three times a month. It was purchased from Lowes 2007. A month ago, the LEDs on the control panel started flashing. Wife called KA and they connected us to a tech. No problem, he says, change the circuit board. No problem, I say. I build computer up from parts. Ill change out the part from Whirlpool. The washer worked once and the lights started flashing again. Washer wont run. The internet chat line person knew nothing about that. He sent me a copy of what was included with the owners manual that doesnt reflect the actual model. Question is, do I waste another $250 with further service calls and parts or do I buy a disposable one for only $247 and give up on those pretty premium expensive disposable appliances? Samsung did me wrong, now Kitchen Dis-Aid. Why pay more? Whats the point?

We have owned a KitchenAid Dishwasher, Model KUDS35FXSS8 for 16 months. The wheels on the upper dish rack have already come off, rendering it unusable. This happened because the plastic tabs that hold the wheels in place have become brittle and cracked off in this short time. Kitchen Aids warranty states that the dish rack is warranted for 5 years. However, Kitchen Aid customer service tells us that the wheel assembly on the dish rack is not covered by this warranty. Wheel assembly W10350376 is poorly designed and quickly fails. Do not buy a Kitchen Aid or Whirlpool dishwasher that uses this wheel assembly.

I purchased my KitchenAid dishwasher from hhgregg in January of 2011. I purchased model KUDS30IXSS. I also purchased a 5 year warranty for the dishwasher. The first time I called for service for the dishwasher was for the top rack in the dishwasher. The rack was broken and needed to be replaced. The rack was not covered and I had to pay nearly a $100 for the part. The next time I called for service the pump was broken on the dishwasher. This part was covered by the warranty on the dishwasher. The next time I called for service the grinder was broken on the dishwasher. The next time the dishwasher stopped working because a fuse blew on the dishwasher. The last time the dishwasher stopped working was in October of 2015. In October I was told that two pumps were not working, the circuit board was replaced, and the control board on the front of the dishwasher was replaced. Today 3/31/16, my husband informed me that there is water in the bottom of the dishwasher again and he cannot get it to turn on. None of the lights light up again and furthermore since the control board is melted he is afraid it is going to burn our house down. We just want it out of our house. I called hhgregg and they are of no help. I did not renew the warranty this time because they wanted $700 to renew the contract. I could purchase a new dishwasher for $700 and believe me, it would never, ever be another KITCHENAID product. I am so very, very disappointed with this product. The repairman told me when he was here in November that because the dishwasher is 5 years old they would only offer us half what we paid for the dishwasher. At this point I do not know if I want another dishwasher. It is only my husband and me. We eat out for dinner almost every night anyway. Why go through this aggravation? What has happened to pride in American workmanship? My husband owns his own business. If his job performance was like this, he would be out of business tomorrow! Shame on you KitchenAid! I trusted in a product I had purchased 25 years ago! My sister-in-law is having the same problems and sadly, I recommended she purchase KitchenAid! I will not be recommending that anyone buy this brand again. We are building a new home and we will be researching appliances before we buy...but it wont be KITCHENAID!

I have had issues with this dishwasher since the beginning. The dishwasher racks are set up poorly and the mechanisms that hold the racks and allow them to slide in and out break often. A service repairman is the one who recommended I get a Kitchen Aid dishwasher and I am now wondering if he does this so that he gets more business. I have read other complaints since googling after having this problem and it appears to be pervasive. Kitchen Aid needs to recall these racks and offer a replacement of a newly-designed rack system. The dishwasher is 3 years old and this is the second time I have had a repairman out in the last 3 months not to mention that it has never operated well.

We remodeled our Kitchen and we bought a new oven, microwave, dishwasher, warmer all KitchenAid appliances. First time we heated up the oven to 350 degrees, it heated up to over 500 degree and burnt the bottom of the oven. The temperature settings are very off and wrong, everything we cook we have to use set it very low to get it to cook properly. Dishwasher does not clean correctly and it was leaking, they did come in and adjust it. It kind of works now. The Microwave has been repaired twice in the first year, and this model cost $1000. The warmer works fine.I will never buy anything KitchenAid ever again. We have had nothing but 3 years of issues, and the customer service repair guy did not have a clue on how to fix any of these appliances so he just keeps ordering parts and wasting our time for this $1000 microwave. Really disappointed in KitchenAid. They are the worst and most terrible customer service team. They never offered to replace any of the appliances and when we unpacked the microwave it had a ding in the front of it.

I purchased the top of the line KitchenAid dishwasher 2 years ago, paid over $900. I bought the extended warranty and it broke within first 2 years. Turns out there are no parts for the repairs. National back order. This is a new appliance. I paid $250 for the extended warranty only to get a buyout of $573. I am now without a dishwasher and out over $600. My other rant is that they are now going to throw this thing in a dump. What is their carbon footprint? I have never been so dissatisfied with an appliance in my life! KitchenAid can kiss my ass!

Refrigerator KSSC42QMS - I bought the above mentioned fridge in August 2004 for $5788 plus tax locally. I had remodeled an older house and redid the whole kitchen, bought commercial grade appliances in stainless steel. The fridge was the top of the line in 2004. Right before Christmas 2014 - 10 years later the fridge started to beep. We could tell there was something not working correct. We called the number on the sticker and were referred to an appliance repair shop. They came out and checked it. I paid $75. I was told that the board was going out and we would have to pay around $200 to have it replaced. Then we received a phone call where we were told there are no more parts available. I was totally shocked. I can understand that that kind of fridges are not build anymore; but that you can’t supply replacement parts for a fridge which was $6000, that’s just not right.Thanks to my son Bernhard, who is very handy and computer savvy, I didnt need to buy a new fridge. He checked online and read all the comments about the boards and the fridges, which were built up to 2007. There were different options for him: they offered to get a new board for $1500 which is the biggest joke, you can buy a nice fridge for that money! Or he could pay $20 for directions to repair the board, or just order the parts to fix the board. Since he didnt need the directions, he just ordered the replacement parts for the board. Obviously anybody can order those parts, just not the Kitchenaid Service Department or the Repair company! What a poor service! To make a long story short: my son ordered parts to repair the board for $18. EIGHTEEN DOLLARS!!! And fixed it himself within 5 minutes! I’m very proud to have a son like him! I always thought Kitchenaid was a great major appliance brand, I guess I was totally wrong. I will never buy anything Kitchenaid.

This will be the 2nd time that I have had to call a repairman out to replace the thermostat in my Superba wall oven. Like so many other complaints Ive seen posted, there is something wrong if you cannot use the self clean function of your self-cleaning oven. To pay this kind of price (over $3,000) for a convection oven/microwave combo is a lot and you would expect a better product. First off, you pay extra for a self cleaning function but if you cant ever use it without it disabling your entire oven, then whats the point? So far on my oven combo unit, I have had to replace the glass in the door panel of the microwave, the glass in the door panel of my oven (no they were never hit by anything) and am now replacing my thermostat for the second time all because I wanted to use an option that I paid for: a self-cleaning option. Never again will I buy a product from KitchenAid or one of their related subsidiaries.

I have had my refrigerator for about 4 years (MOD: KSSC42QVS02). I have had a multitude of problems with the unit ranging from a broken ice maker, frost causing a leak from the freezer, but most frustrating is a repeated problem that the refrigerator will not cool appropriately. I have had 5 service visits from an authorized repair person and now am told I have to buy a part because there is a known issue with the one that shipped with the unit. Since I had reported this problem within the first 12 months and it was never fixed, I assumed it would be covered. Instead I get into a circular conversation with customer service reps who are obviously trained to say no. At this point Ive spent close to an additional $1000.00 for a refrigerator that is 4 years old. This had led me to boycott any future KitchenAid or related company products.

I purchased this fridge in early 2013. The ice bin latch has not worked since last summer. The bin does not stay latched and come forward the next time the draw is opened. When I called Kitchen Aid, expecting to speak with a customer service tech about the problem, the only option they offered was to forward me to an independent parts distributor. I did not want to purchase a new ice bin or schedule a costly service call if there was something I could do with the help of an over the phone technician. The distributor informed me that Kitchen Aid does not offer over the phone support and my only option was to call for a service technician to come to the house. Is it true there is no customer service support? That is a huge disappointment. After paying thousands of dollars for these appliances the customer is on their own.Also the quality of the stainless steel is poor. I find it difficult to clean and it dents very easily. I had another band stainless steel fridge for fifteen years, when my kids were small and crashing into everything, and it never dented. Now there are only adults in the household and it already has three dents. It is extremely upsetting to have a dented appliance in my brand new kitchen. I was planning to purchase all Kitchen Aid appliances in my new kitchen, but fortunately decided to go with a Bosch dishwasher and a Sharp microwave, which are of much better quality. I will not recommend or purchase another Kitchen Aid appliance.

My brand new dishwasher leaked from the moment we got it. Kitchenaid took a long time to send not one, but two repair men out to check it out and we were told by BOTH that we should have the dishwasher replaced since the tub was damaged in addition to a marked front panel. Then it took them weeks to finally say they are replacing the parts and then they come to refurbish it and the tub they bring is damaged. I now have to wait an additional 12 business days to have them come back. This will make a total of 3 months without a dishwasher and I have a toddler. They are the worst customer service I have ever seen. I will never ever buy a product from them and I will never recommend them to anyone.

I purchased model KDTE104ESS1 in the Spring of 2017. The motor failed after 2 years of light use. We were advised that it would be $550.00 to replace the motor. The Service Tech was surprised the motor failed so soon. After some research, I discovered that this was a known problem, so I reached out to KitchenAid to see what they could/would do (especially given the cost of the unit, its light usage, short lifespan and cost of repair). Their response was swift and simple-- they would do absolutely NOTHING! No discount for a new motor/repair, no coupon/rebate for a new KitchenAid dishwasher-- absolutely NOTHING. They are completely unwilling to stand by their product. Makes my decision easy - I will never again spend a penny on any KitchenAid product. RUN- Invest your purchasing dollars with a company willing to do the right thing and stand by its Products. I will be purchasing another dishwasher and IT WILL NOT BE KITCHENAID.

I called complaining that there must be a leak because the rinse aid would run out way too fast. A repairman came out right after we moved in & said there was nothing wrong & that there could be no further calls under warranty. It is out of warranty now. We are building a new house & I have ordered a Bosch dishwasher. This is a model: kude03ftss1, sn: fw4806744.

KitchenAid Fridge...proud made in America. 3 Failures on ice and water with flooding all over the house in the first 10 months and food thrown out. A whole day of labour to clean up. Thanks to these corrupt manufacturers. What do you test? Sell lemons to your customers. What trust can anyone have with your proud lemons. MADE IN AMERICA...maybe made in China might be a better return for my investment. Another Failure with $1000 dollars of food to be thrown out... This is what I get for $4000 fridge.You are nothing a bunch of monkeys who build these products and cheat your customers on the quality of the product. Come to my house and I will show you KITCHEN AID MANUFACTURERS...damn cowards! All of them should be thrown in prison for selling lemons. Tell these cowards who run KITCHEN AID...it is nothing but a KITCHEN SINK full of wasted money. It is time the government crackdown on crooks like these and they look to be protected. What a bunch of thieves. How many times should a product fail. They should be held accountable and pay for any failure that takes place by their incompetency. I DO NOT Recommend this product at all...

Wow, wish I had found this website the day before yesterday! Just cleaned my oven for the first time since it was installed in June 2010 - dont judge. Same story as everyone else - self clean worked really well but when I turned it on today to do Christmas baking - nothing! If I had read these a few days earlier, I would have kept my dirty oven. Now I have to find someone to fix it in the week leading up to Christmas. Too bad. I actually really liked using this oven. Shame on salesmen selling us these products they know have issues.

I purchased all new KitchenAid stainless steel appliances in October 2009 from Bad Boy in Whitby. I also purchased the Gold extended warranty. I noticed about a week ago March 24, 2015 that the bottom of the fridge (model: KBRS22KVss1 and S/N KY3628480) has a crack right in the middle coming out from under the deli drawer. I called Bad Boy but of course the extended warranty expired in December 2014. I then checked the warranty in the KitchenAid manual but it expired the same time. I have never in all my 62 years seen or heard of a cracked liner yet in the manual it states it will pay for replacement or repair of the refrigerator/freezer cavity liner if the part cracks due to defective materials or workmanship. Just on the off chance I called KitchenAid....Due to the age of the refrigerator there is no warranty but they can send a serviceman for $89.00 for the first 15 mins. I talked to the parts department to get an idea of that cost and the liner is not a replaceable part but they do have a patch kit. He could not tell me how much that would be or what it consists of as its a service kit and hes not a serviceman. Beware appliances are made to last 5 years only.

Purchased this refrigerator new for over $3000 and had to call the repairman within 6 months. It has quit cooling 4 times in the 2 years that I have owned it and each time the repair company tells me it is fixed. It has never been fixed and I have had to throw away spoiled food each time. I will never purchase a Kitchenaid product again. I would give 0 stars if I could.

Model KCMC155JSS-0 sparks and arcs. Never had a microwave do this.

Avoid at all costs the custom Architect series of KitchenAid 48inch built-in refrigerators. This $8,000 custom refrigerator has severe problems with the icemaker. I took delivery and installation of this refrigerator. From day one, the ice maker has not worked. It rains water into the freezer leaving ice all over the freezer. Two so-called KitchenAid repairmen came out the second and fourth day. They cant find the solution. After 10 days of no ice, they hope to replace some part that might fix the problem. The fact is that this unit has a design problem that may never be rectified. There is no reason a brand-new unit should have this problem and the service persons cannot fix it. This indicates either a KitchenAid ice maker design problem or incompetency on the part of repair/service providers.This kind of headache is unacceptable just to have ice cubes and cold milk! I should have gotten a cheaper fridge at one tenth the cost. If you research the reliability records of other built-in fridges, Sub-zero, Thermador, etc, they all have major issues with their ice makers and their compressors. I hope that Pacific Sales, now owned by Best Buy, can help rectify this nightmare. They want me to keep this defective fridge and give me an extended warranty to cover predictable malfunctions. Not a good way to start out. I could understand if this was a 10-year old unit but not with a brand new lemon!

We purchased a complete line of Kitchenaid appliances back in January 2018. Our Frigidaire refrigerator (purchased in 2004) needed replacing (after 14 years!) and thought it was best to replace our other dependable appliances due to age. Within 1 month a repair person had to come and replace the freezer door due to a crack in delivery. The repair person urged that I buy an extended warranty on my appliances due to their lack of reliability and quality. I wish we had listened (but I believe a company should build and back up their products...Im old school). Now our oven starts when it chooses to. Works one minute. Hour later nothing. Our neighbor has had the same experience with her 3 year old Whirlpool oven (parent company). She was told it (after numerous attempts to repair) that she needed a new circuit board at the cost of $495. Do yourself a favor and DO NOT PURCHASE KITCHENAID OR WHIRLPOOL appliances unless YOU believe an extended warranty covers their lack of quality.

We purchased the KitchenAid Dishwasher with built-in water softener not last summer, but the previous one (less than 2 years ago). A few weeks ago, we were sitting in our family room when we noticed acrid smoke pouring out of the dishwasher, and an electrical popping noise (shorting). We ran and turned off the power at the breaker box. Sure enough, the control panel was smoking and completely dead. Thankfully, we were in the next room in our open concept home or this could have turned into a major fire. We paid almost $1000 for this dishwasher, hoping that the better model & water softener would mean it would last longer. Do NOT buy this dishwasher as it is UNSAFE to have in your home. We walked away from the Whirlpool brand over this, after many years of brand loyalty to Whirlpool and its family of brands.

Like many other posts here, I purchased my model KUDK03CTSS3 in June 2009. And like the others, the top drawer does not get the dishes clean; there is a film and dried food that makes it more difficult to clean after the cycle.Additionally, there are rust spots all along the front panel of the unit. Customer service recommended a rust cleaner, though they admitted it wouldnt completely remove the rust(?) but would prevent further rusting. Ummm, What? How about replacing the front panel, because it shouldnt rust no matter what. They told me it was due to the steam coming from the top/front of the unit during the cycle. Was this something no one thought of when designing and manufacturing the thing? No one figured out a dishwasher would create steam, so the front panel should be steam-resistant?Also, they recommended affresh tablets to clean the unit inside. I already tried the vinegar wash; I dont expect these magical tablets to make any difference whatsoever.At the time of purchase, the money I spent was hard-earned, and I thought I had done appropriate research and due diligence. Almost three years later, in this economy, I cant even justify the cost of a service call, so Im handwashing my dishes.Do not purchase KitchenAid; you will be sorry.

We purchased a KitchenAid refrigerator made by Whirlpool 3 yrs ago when we remodeled our kitchen. Before it was even 2 yrs old we started having problems. In the last year we have had to have it repaired 4 times. Even the tech guy said they are a problem. I just wonder how you can sell a product that you know is a piece of crap. Buyer beware. Dont buy a Whirlpool product. I just wonder how many time do we have to go thru this before they make it right?

Kitchenaid Duel Fuel Range Oven Problem Model KDRP407HSS10 - While baking oven door locked and went into cleaning cycle, food in oven was smoking and could not cancel cycle. Husband had to turn breaker off and let oven cool down and then turn breaker back on so electronics would unlock door and then was able to get food out. Tried to use oven again and did the same thing. Called Kitchenaid and they would not admit or even acknowledge they were aware of the problem. I told them they had to be aware of the problem because I have seen postings of the same exact problem going all the way back to 2005. Had to ask twice to talk to supervisors at next level to try and get their explanation of what it would take to repair the range. I explained I wanted to talk to someone who had knowledge of what it was required to fix the problem. Someone at KA has to know what is wrong. I am now waiting for the third supervisor to call us back. One posting I read said that in the state of NY there was a class action lawsuit filed against KA. This is an extremely dangerous situation and could cause a serious fire. Do not understand why this problem has not been addressed. The ovens should have been recalled.

We purchased a KitchenAid counter depth refrigerator Model #KRFC300ESS03 about 1 1/2 years ago. When the water filter needed to be replaced, I could not find the product and could not get the old filter out. After a $75 service call, I learned that the filter model numbers had changed and the instructions for removing the old filter in the manual were wrong. I also learned that you had to open and close the doors a certain was to prevent the seal from cracking (not mentioned in the manual). The seal is cracking, plus the door handle has come loose and cannot be tightened. KitchenAid just sent me a warranty solicitation, and for $387.95 I can get a one year extended warranty on the fridge, which cost $1,799.99. Seems too high to me and I just wish this was a better product.

I purchased a new Kitchenaid dishwasher from Lowes. It cost over $600 and had to be ordered. Two weeks later it was installed. It leaked all over our floor. We called Lowes and they sent the installer back out. He removed it and could find nothing wrong. He reinstalled the machine. It leaked again and he told us we would have to call Whirlpool factory warranty. I did and they sent a repair company. This company worked on the machine for over an hour and could not fix it. They told us to try it. We did and it leaked. I called them back and they came. They worked on the machine, again over an hour. He told us to try it again. We did and it leaked again. The repairman said he had Whirlpool training and he would present our issue to the instructor. The instructor told our repairman they would replace the machine.We have now been notified that they will not replace the machine and are sending a new tub to the repair shop to be replaced in the machine, even though they do not actually know what is wrong. I went to Lowes and spoke to the assistant manager and he said that we should have called them back and they would have replaced the machine, even though their installer told me to call the Whirlpool warranty people, not Lowes. And, Lowes told me that had I bought their extended warranty plan they would replace the machine. But why should I buy an extended warranty when the machine is brand new and has its own warranty. It has been five months now and we still have no dishwasher. Our floor is ruining from the leaked water and no one at Lowes or Whirlpool cares. Im just out $600+. My recommendation is: dont buy anything made by Whirlpool; no Kitchenaid, nothing. And buy nothing from Lowes unless you buy their added warranty.

When cleaning up a small spill in my KitchenAid side by side I removed the glass shelf over the vegetable crisper and placed in my sink. Picking up a paper towel I wet it with tap water and started to wipe off the spill when the glass exploded in little small shards that shot across my kitchen. My dogs were sitting beneath the sink and got glass in their coat, my shirt had glass on it. I was stunned. It took an hour and a half to completely clean up all of the glass. Very very dangerous. I did not use any warm water.

Kitchen Aid Refrigerators Model KBFC42FTSOO - Shame on you KitchenAid. I have several media contacts and once they report on all this I am hopeful that consumers will boycott your product. I also bought a 6300.00 refrigerator from the Great Outdoors in 2011. They were closing and since Sears owned them I purchased a floor model that was on display in a cabinet but had no power on to it. So I figured I saved 1100.00 between the brand new one. Wrong, I was told by the salesperson that it was a new model but when it was delivered and I tried to register it, it was manufactured in 2007. I called the store and Sears but since my receipt was stamped no refunds or exchanges they got me good. So now 3 years later the damn thing never worked right from the start and I have called it a piece of ** from the beginning. Guess what, my control panel out!! They do not have the part, tsunami story told and then broken contract with other company. I immediately called KitchenAid because I could not believe what this Tech was saying. Either I find an outside company with a rebuilt Control Panel or I can wheel the refrigerator to the side of the and basically its junk. KitchenAid confirm that they did not have the part and that the manufacturer was destroyed in the tsunami and the other company that has been listed several of these others complain are no longer is willing to make the control panels for them. I might have a chance of them rebuilding one for me directly and proceeded to provide the phone number for me which was wrong having to call them back and spend another 30 minutes on the phone. Another woman gave me two different phone numbers, none of them worked as well.After the third phone call I was provided with a company name and phone number they gave me that will certainly sell me a rebuilt one. I just paid $1200 for a rebuilt board. Interesting enough this company is offering a 10 year warranty on a rebuild control panel however KitchenAid only offers a one year warranty. I am sure kitchen Aid knew there was problems with this board for years. They should have recalled that or extend the warranty. I have never heard of a company not having a part in to be able to fix these refrigerator when people have paid so much money for them. Unless you have a money tree in your backyard and are able to pick enough for a new $8500-$10,000 refrigerator which I do not. They should stock the part and be able to control the market from other outside companies hiking it up prices to their desperate customers that just need their refrigerators fixed, realistically the part probably cost about $2.00 to make. I called KitchenAid as well, they said theyre putting in my case up for review to do the prorated. Its changed. From what Ive heard $1500 doesnt equal $6000 and these parts are not that expensive to obtain. This is absolutely the most hideous thing Ive ever seen a company do. This is the United States. This is a huge corporation. I hope everyone never buys a KitchenAid product again. Why would anyone in their right mind take $1500 for refrigerator thats worth more so we have no choice but to go to outside venues for these parts? Again outrageous, ridiculous and the most disgusting thing a manufacturing company can do. If they’re so willing to cough up the prorated amount why dont they do the right thing and at least split the cost of the part with the consumer if theyre giving them willy nilly numbers of outside companies and not controlling the market. Why would a company offer a 10 year warranty and not the manufacturer? I have purchased KitchenAid products for years. My whole kitchen is full of this top-of-the-line series. I will be slowly changing every single KitchenAid product out of my kitchen and if I am going to spend the money on that type of product itll certainly be Sub-Zero that offers a 12 year warranty from top to bottom on the refrigerators. There are hardly any bad reviews about Sub-Zero. KitchenAids competitors seems like they at least know how to stand behind their consumer. Shame on you KitchenAid. This is disgusting. Oh by the way, the tech Whirlpool factory care that KitchenAid called for me cause if I used someone else, my what little of a piece of junk warranty is left would be void. Charged me $145.00 for call and removal of board and oh by the way I have to have him reinstall the board for another $145.00. Cause warranty on motor and compressor will be voided if I reinstall. Pissed off!!

Last night our KitchenAid oven locked at the end of an hour long chicken bake at 350 degrees. I turned the bake knob off immediately. Within 15 minutes, the inside of the oven was on fire. Firemen arrived and by then, the glass front was broken and they put out the flames. Luckily, it was contained within the oven but of course, time for a new range now. Approx 10 years of use was fine for many years but this computer problem of locking and the very hot self cleaning feature just coming on by itself is ridiculously unsafe! Who knew a product could be so poorly designed that it would do this, start a fire by self locking and then heating up to serious temperatures!

Our KitchenAid gas range have the same problem that many other people have experienced. First, the off button stopped working and the panel had to be replaced. Then when I went to clean the oven, it quit during the cycle. The panel is dead and the door will not open. I will not buy a KitchenAid appliance again. Not happy!

Regarding Model: KUDC10FXSS7. Despite our pre-rinsing all dishes well, using the Heavy Duty cycle, and never having any trouble with the other 3 brands of dishwashers we have had, the KitchenAid dishwasher just does not clean the dishes. The unit is less than two years old and has never worked well. Additionally, the cycle time for the dishwasher is at least twice as long as the other brands we have used in the past. My wife and I are very disappointed that we have wasted our money on a product that does not work.

One year and two months after purchase the refrigerator needed a new compressor, evaporator, etc. It was not cooling the freezer drawer. Certified repair required two visits to diagnose and then make the replacements. We were treated very poorly by the tech. Who refused to state if the repair was successful only saying lets wait and see. Over two hundred dollars’ worth of food spoiled. Compressor runs non-stop. Not sure if problem was solved and concerned that more problems to come. Disappointing experience that was a huge inconvenience.

Purchased (2) drawer type KitchenAid dishwashers from Sears in late 2009. Built new house, attempted installation since June 2011. Unsuccessful at initiating cycle. Plumbing lines create enough back pressure to break door seal shutting off cycle. Installation manual incorrectly shows plumbing mounted on left rear side. Pre-plumbed at factory from rear of unit. emailed KitchenAid last week, no response. Offered installation service from Sears in August (?), service technician had never installed a drawer type dishwasher. Gave up. Different Sears installer here now, 11/28/11. Having difficulty diagnosing and fixing problem. Two year warranty expired in October without dishwasher ever running one cycle. Sent KitchenAid letter, no response! Horrible response from both KitchenAid and Sears.

This is our first Kitchenaid brand refrigerator and has been the best refrigerator that we have ever owned. It is feels substantial when opening/Closing the doors and drawers. Very spacious and well-designed storage. Would not hesitate to buy this brand again.

We purchased nine top-of-line KitchenAid built-in refrigerators for the premium units in a condo development. A circuit board failed on the first unit after 6 years. We replaced the circuit board (at significant expense) and the unit seemed to work fine... for awhile. Then, two more circuit boards failed in other units but this time circuit boards were not available, reportedly due to the tsunami in Japan. There was no support from KitchenAid or Standard TV & Appliance in Portland, OR - out of warranty they said. We finally found a company that rebuilt circuit boards (very expensive). One of those has since failed and we are awaiting another. Still no help from the dealer or KitchenAid. If you are buying a refrigerator, find another supplier and dealer.

I purchased the flagship KitchenAid refrigerator. I am still under my factory warranty so my Masters agreement through Sears cannot be applied. Its taken 4 weeks now and my refrigerator has not been repaired. 2/17/2021 was my second repair date. Nobody showed up. Nobody called. No service and repair. I am living out of an igloo for a month. My over-the-counter ice maker I purchased last weekend just to have ice. Today Im sending this review to get someones attention at KitchenAid to back their product and contact me. **.

We bought a KitchenAid dishwasher, model KUDE201XSS4 in April of 2012 and have had nothing but problems with it. The first set of issues were fixed with a new control panel but now when I try to start it, it blinks three times and gives me 15 beeps. Sometimes I can reset the breaker (requiring a trip downstairs to the panel) and get it to work. What garbage they have produced. I have never had these type of problems with a dishwasher from any other manufacturer. They need to stand behind their products. And Sears, Greggs, etc. should stop selling KitchenAid until they do.

I purchased my $650.00 dishwasher on 08/06/11. I just finished making an appointment for service for the fifth time. Each service is for the same blown internal fuse. If the fuse keeps blowing, there must be a reason; although the service tech assured me that the unit is in perfect working order. I guess that the fuse blows for no reason, but there must be a reason! Im sending a copy of this to my insurance company in case your dishwasher sets my house on fire.

Top rack bracket on our KitchenAid dishwasher fragmented nine months after purchase, spewing plastic into the inner workings of the machine and seizing up / damaging the unit. Think thats covered under warranty? Think again! KitchenAid/Whirpools service technicians dont think so! Dont buy KitchenAid!

I have owned my KSF26CXYY04 side by side for about a year. It does keep food correctly cooled and there have not been problems with leaks or other mechanical issues. However, the drawers (bins) are designed so that all the tension is on tiny triangles. We have had two drawers crack at this stress point and consequently they are unusable. Replacement drawers were ordered $90 a piece plus $20 min. fee for delivery ($200 and counting). It wouldnt be bad if that solved the problem, but it is a matter of time before these also break. I have never had this issue with any other refrigerator.

When we purchase our home, we inherited a built-in refrigerator, model listed above, and it immediately broke down. We had a home warranty and it was repaired satisfactorily under that warranty without assistance from KitchenAid. It was around a 1K repair. The unit was 6 years old. The next repair was one month out of warranty and we repaired again. This time it was over $600.Now my fridge is dead again. I contacted KitchenAid to request a concession due to the fact that the first repairs were done without their assistance and the fact that this unit cannot seem to operate without major repairs. Mind you, this units replacement cost is over 14K. They denied my request for assistance. We now are facing replacing the entire sealed system and multiple boards, and maybe the evaporator fan motor (that have already been replaced before at our cost). I would not ever consider purchasing another unit from KitchAid due to the longevity and customer satisfaction. At our prior home we had a SubZero built-in that was purchased new in 1987 for 6K and when our home sold 29 years later, it was still working with only minor issues during those 29 years.

I bought a brand new dishwasher and the motor was defected. They order a new one which defected again and its back order.

I purchased a new refrigerator (KitchenAid refrigerator kfs25xvms9) that throws ice everywhere. I had a repairman come to look at it and I was told to use a bigger glass. If I go to something bigger, then I will be using a bowl. This has been embarrassing because I have to tell everyone who comes to the house to Stop! Let me get a bowl or the ice will end up on the floor! I have all new appliances and I was told what I was buying was good stuff but I have to use a bowl to get ice. My question is, why have they not recalled the plastic piece that is supposed to put the ice in the glass? If I had been able to try it out in the store, I certainly would not have bought this model. I really hope that Whirlpool will stand behind what they sell and recall this plastic piece and replace it with one that will do the job. If I do not receive some satisfaction on this matter, then I will contact the Better Business Bureau.

Background: Purchased $6500 of appliances in November of 2010. Refrigerator, Oven/Cooktop combo, Dishwasher, and cabinet mounted Microwave. The only one weve not had issues with is the Microwave. Lets work in the order they are listed: 1> Refrigerator, YEAR 2 >> Freezer door would not properly close. 2 service calls later issue fixed. YEAR 5 >> Out of Warranty. Defroster drain line plugged with ice leaving the interior of the freezer coated in ice and the automatic defroster in operable. Went online, researched the issue and cleared the blockage after two hours of work. Year 6 >> Louder than usual noise when compressor running. Called my Appliance Technician, of thirty Years. Diagnosis issue as one or more bad springs in the compressor, allowing compressor rotor to contact the compressor housing. Contacted KitchenAid, explained the issue. Set up an appointment for the AM, two days later. Next day received phone call from the assigned Appliance Repair service saying they had an appointment scheduled for the PM next day. I explained I was told the appointment was for AM. They said no. They made it for the PM. Okay, right hand doesnt know what the left hands doing. Was also informed there would be a $109.00 service fee for coming out to diagnose the problem. Told them what my Technician had diagnosed. Said they would have to look at it. I asked how much the repair would be if it was compressor. They told me it would be a flat fee and wouldnt be able to quote me an estimate until THEY diagnosed the problem. I asked if the service call fee would be applied to the cost of the labor. They said no, it would be in addition to the labor. Called KitchenAid again. Asked if the parts could be sent to my Appliance Repair Technician? They said no, they could only be sent to a certified Appliance repair shop. KitchenAids definition of a certified shop is one that has a contract with them. Anyway. No other options, called Payless Appliance back and kept the appointment. Technician arrives, listens for the noise, He said the compressor was running and the only noise he could hear was coming from flap/door that allowed Freezer air into the Refrigerator to keep the Refrigerator at the correct temperature. I told him that the noise he was hearing was not the same rattling I would hear when the compressor was running. He said the compressor was running and that was the only noise coming from the unit. During the diagnosis process the Technician opens the Freezer drawer and says its not adjusted properly, and thats most likely whats causing the ice build up in the freezer. He adjusted the drawer. $109.00 later, Freezer drawer is more difficult to open and close and the noise is still there. I inquired if there would be another service call fee when the noise returned. He said, yes, there probably would be since the only thing he could hear was that door/flap noise.Dishwasher: Year 4 > Out Of Warranty. Control Panel starts flashing codes. Called my usual Appliance Tech. He diagnosed the issue as a defective heating coil. Ordered the part and called me when it arrived and was able install it the same. When I ask for a bill, He quoted me the cost and told me to use the Dishwasher for few days to make sure that took care of the issue.Oven: Year 1 >> Under Warranty. Cooking dinner, and the oven starting flashing an over heat error message. Attempted to the oven off, but no controls worked. Checked the trouble shooting section of the owners manual and still nothing worked. Not sure if the oven was still on, I shut off the power at the circuit breaker, waited an hour and turned the power back on. Unknown what the issue was but it has not happened again. Bottom line: $6500.00 worth of Appliances and only one of four has been without issues. Will never purchase another KitchenAid, Whirlpool or any other Appliance made by that group.

We have now had eleven service calls with the tech here up to three hours a call. The control panel has been replaced three times. The key board once. The sensor once. The temperature still goes from 325 degrees to 386 degrees after preheating two cycles. The bottom door hinges have been replaced twice with no change. Door still does not close properly resulting in bottom element not coming on. Whirlpool says this is all acceptable. For a supposed top of line stove, one should be able to bake without burning or undercooking. The manual says the oven temperatures are accurate. Not so!!

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid wont do anything even though this is the second time it has happened. First time was fixed by them because it’s on first year. I decided to call government site of consumer safety products.

We purchased the top of the line KitchenAid built-In refrigerator. Before a year was up it stopped working and they had to replace the whole internals of the unit. They have been out several times for the Indoor Ice maker freezing up. Ice maker has never worked properly since day one. Now the refrigerator is stopped working and they want $1,500 to fix it. This has been nothing but a big waste of money. DO NOT BUY KITCHENAID.

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

Kitchen Aid Dishwasher kudl01FLSS1 Very Poor Quality! Nothing but misery with this expensive, stainless steel face dishwasher. It has been repaired four times for blown fuse and other issues. No cycle control and dishes do not get that clean. I am very unhappy with all kitchen aid appliances and will not purchase anything from them again. Our experience with Kitchen Aid appliances has never been good. They cost a great deal to maintain since they constantly break and require repair.