While at my parents house they described a plastic odor from their Kitchen Aid Convection oven when the oven is used (all electric). I turned the power off inspected the connections on the outlet for the oven and also the connections to the oven itself. All are tight and no signs of heating up etc. I plugged everything back in and we turned it on, nothing at first but after about 3-5 minutes you could smell an odor from the upper portion of the unit. Again turned everything off, opened up the back panel and there it was, the oven control board had a larger connector which feeds power to the oven elements and it was melted to the board. I removed the board for replacement. A local company near us (Servall) had a heck of a time finding this part and the connector as well, the board is manufactured by Eletrolux but is in the Kitchen Aid. As of now, the cooktop just works but no displays since the oven control board also controls the displays. I am a master electrician with in-depth knowledge of controls, there has to be something wrong with the board from Electrolux which has been causing all the headaches for all these customers. I am not sure if the self cleaning function has been used but will recommend that it not be used unless someone is there and they want a possible fire. What a shame and shame on Kitchen Aid for not doing something for all these people who have paid in excess of $1000.00 for a heater. Buy another brand and let other know about it as well, Electrolux is a large company or brand that is well known in Europe for its quality, too bad Kitchen Aid botched this one up. Someone needs to step up to the plate make it right before someone gets hurt. You can fix a house but not a life.

Microwave hood combo, model KHMS1850SSS-0. The plastic filters behind the metal vent screens were ignited by a stove top pan fire. I dropped a lid on the pan immediately. It took me a few seconds to notice the glow under the hood. By then it was too late. The vent fan was on of course, which only increased the intensity of the filter fire. The hood and microwave were totaled by the heat.

Apparently when you buy KitchenAid top of the line range (KDRU783VSS), it does not have the auto shut off baking function. It just basically alerts you when the time is up like the timer. Does turn on when delay time is used, but you have to manually shut it off. What a crock. Im glad Whirlpool bought them out. Maybe they will terminate KitchenAid. They used to be good. Nothing but crap now. Im sure to leave a review. Also bought the french door fridge and it would throw ice around your glass and end up on the floor. We got a replacement and it did the same thing. We finally had to upgrade so it would stop doing that. Now I cant get the water filter to reset on the new one. We bought the whole kitchen including microwave and dishwasher. So far the last two are doing fine. Stay away from kitchen-headache!! Buy something else. Anything else.

I have had 3 new KitchenAid replacement french door refrigerator in my home within a year and a half all with issues. The compressor has now went out on the 3rd fridge in less than 2 years!!! This is the second time I have lost all food supply in both the refrigerator and freezer. Not a happy camper... and try to get help... or someone to listen. Good luck... you call customer service and they say OH. I am so sorry about your food. We paid $2600.00 for this experience and still having issues and KitchenAid does not care!!! Will never purchase KitchenAid brand again... not only are we very disappointed with the product but no help from customer service with food or a speedy resolution!!!

Purchased a KUDS30IXBL4 dishwasher. One year later it stopped working. Under warranty. $125 later repairman shows up, takes one look at the dishwasher and tells me hell be right back. He doesnt even touch it. He comes in with a new control panel and has it working in 10 minutes. So many of these fail that we keep them stocked on the truck now. Oh, and the worst thing is that the original is warrantied for 3 years, but now that you have a replacement part in it is only warrantied for 90 days. He warned me that I would have problems down the road. One year later and guess what? My 90 day warranty long expired, the control panel has just failed again. It is cheaper to order the part and change it myself. I bought Kitchen Aid because of the brand reputation and quality. Now I know where the AID comes from in the name. Never again.

My husband and I purchased a Kitchen Aid dishwasher in January 2011. Several months ago, our dishwasher started leaking and we called Kitchen Aid. Apparently our warranty really doesnt cover anything. Im pretty sure we got an extended warranty, but apparently that is only for the motor but not even for labor. Totally ridiculous that this company will not stand by their faulty product!!! I cant believe a dishwasher doesnt last more than 3 years!!!! Worthless piece of junk is what I purchased. Wish I would have read all the reviews BEFORE I purchased a Kitchen Aid!!! NEVER again! I will never recommend or purchase another Kitchen aid product!!

I bought the Model #KUDH03DTSS2 KitchenAid dish drawers. I loved it at first. Two dishwashers in one, operate separately. Cost over 1000.00. Then the problems. All covered under extended warranty. The Inlet and outlet Bezel part replaced at least 8 times. Said it was a manufactures bad design. Inlet and outlet Bezel parts made of plastic, when taps broke, that meant water on the floor. The control panel replaced at least 3 times. It is very difficult to find a service repair place that is familiar with dish drawers.

I have had issues with this dishwasher since the beginning. The dishwasher racks are set up poorly and the mechanisms that hold the racks and allow them to slide in and out break often. A service repairman is the one who recommended I get a Kitchen Aid dishwasher and I am now wondering if he does this so that he gets more business. I have read other complaints since googling after having this problem and it appears to be pervasive. Kitchen Aid needs to recall these racks and offer a replacement of a newly-designed rack system. The dishwasher is 3 years old and this is the second time I have had a repairman out in the last 3 months not to mention that it has never operated well.

I got this new KitchenAid stove 1500 and was so happy with the way it looks, but... What a horrible product this company made! First, I had to exchange this stove, because of the computer problems it had (exchanged it two times). Unfortunately it was over 30 days so I could not return it. Second, it takes over 30 minutes to preheat the oven! Third, after a month of using it two light bulbs went off!! At the same time!!!Last, but not least their service team checked and stated that the temperature in the oven is right, but to roast or bake it takes twice as long! Not to mention that the glass top is made from some horrible material and it is very difficult to clean! And one area of glass is already chipped off!! I bought it in June 2016 four month ago! Dont buy Kitchenaid products!!!

Innovative product with water dispenser conveniently located inside refrigerator door with excellent value for price. The refrigerator has clean lines with freezer drawer on bottom of refrigerator. Excellent performance over past 2 years w/o any issues.

Side by side fridge is purchased in January 2020, in April 2020 (during corona pandemic) it started having problem, didnt make cool enough, stuff got rotten, couldnt go to grocery stores. Called for service, they give you two weeks appointments, after four times, coming to my house, it is not fixed yet. Every time they just replace something and it works for a few days, again the same. When you call them, they are not listening to your situation and they dont care. It is a hot summer, we cant go to grocery stores every day with this pandemic and they dont care. Worst customer service ever.

The thermal fuse has blown out several times over the last two years, and is costing money each time. KitchenAid could care less - they are raking in the money as exclusive supplier of the parts. We have other Whirlpool and KitchenAid products, and the process is always the same. Theres no help from the company, no cheap parts, and theres aggravation at a simple machine that is designed to break down. Our Whirlpool dishwasher is designed with too small of a draincock, and it constantly blocks up. I am a repairman, and I am tired of coming home and fixing these ** things. I went over to Maytag and Sub-Zero, and have not regretted it. I now tell all of my customers and friends to not use these products as they will constantly be fixing them because they are designed to fail.

I love my range. The oven is a great size with 3 racks. The broiler takes some getting use too and you cannot have the rack too close. I use the warming drawer every day in the fall and winter. I have 4 gas burners and wish there were 5 but there is a special feature for Woks.

I bought a kitchenaid 3 years ago because I thought it was an elite appliance brand. Little did I know this would be the biggest nightmare. I have in the last 3 years have had the refrigerator replaced 2 times. The last was replaced in April and then has once again gone out on me. A refrigerator full of brand new COSTCO groceries completely spoiled. Over $300 of groceries and I was offered $75. To top off the inconvenience of having spoiled food with 3 children they can not fix it for another 5 days. So we are over a week now without a refrigerator and a trash full of groceries. Beyond frustrating!!! Only wishing we could just have our money returned to us or yet replace it with another refrigerator that is not the same or like the same model we have been given.

The machine has refused to operate properly from day one. We were offered a manufacturers rebate because the prior dishwasher was recalled. The Lowe’s sales woman in Flint, Michigan assured us were buying a top rated machine. As a rule, I can spot bull. Did I ever miss on this one? If you are on Facebook and on my friends list, feel free to block me. If you buy KitchenAid, please remove me from your list.

I purchased a KitchenAid refrigerator from KAM Appliances in July of 2012 and received delivery in September as they were on back order. From the beginning, we had difficulty regulating the temperature of the refrigerator. It is model KFFS20EYMS. When I called KAM the first time the technician they sent told me I did not open the refrigerator often enough to let in hot air - in the meantime, I am throwing out enough fresh produce since it seemed that the vegetable crisper was the most troublesome spot. I was also told it had to do with the ice maker being below that although the meat drawer is between them - plus I would assume some type of insulated barrier. The second time I had someone come they replaced a part and told me those thermometers you can purchase to check the temp are no good. The sales department at KAM told me the only thing the could do was sell me a new refrigerator - and this one not even 6 months old. I would never go back to KAM for another appliance and I purchased two other appliances the day I order the refrigerator - thank goodness they were not KitchenAid appliances. When the one year manufacturers warranty ran out, my husband spent a very well invested $49 for an extended warranty. Those men have been here 4 times and I still have frozen produce and now things are freezing in the meat compartment. KitchenAid should stick to stand mixers. If I were a woman of means, I would take this refrigerator and throw it away and buy a Kenmore!! If I could rate it less than one star, I would.

Purchased set of KitchenAid Refrigerator and Gas Stove six years ago. From day one gas oven failed to ignite and has been repaired several times. Called supplier and they refused to repair. Has been repaired several times now and was told it is an ongoing issue. KitchenAid failed to warranty as they said it failed beyond the warranty. Recently we noticed the refrigerator leaking, called a technician only to find the water tray had been broken and duct taped. This unit has never had service therefore this damage was repaired in factory and sent out broken. A phone call and message was left with KitchenAid and now, over a week later no return call has been received. We will avoid KitchenAid products from now on.

My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack trucks bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

The over the stove KitchenAid microwave has been in daily use for 6 months. It usually works well, but there are random times when a message code appears rendering the micro unusable. The open/close door message will flash and it doesnt matter how many times you obey the command. The microwave will not allow a time to be entered or heat. After an hour or two the microwave will work just fine... Always after the meal is finished without those baked potatoes you allowed 12 min. cook time for.

After six years it kept powering off. Used their certified repair company and after 9 service visits over four months they finally deemed it unrepairable. Countless hours wasted on the phone and waiting for repairmen. Only offered a 40% discount on a new one but had to pay in full in advance. Replacement arrived damaged after 4 weeks. No refund possible. Still waiting four weeks later and after 6 months still don’t have an operable refrigerator.

When cleaning up a small spill in my KitchenAid side by side I removed the glass shelf over the vegetable crisper and placed in my sink. Picking up a paper towel I wet it with tap water and started to wipe off the spill when the glass exploded in little small shards that shot across my kitchen. My dogs were sitting beneath the sink and got glass in their coat, my shirt had glass on it. I was stunned. It took an hour and a half to completely clean up all of the glass. Very very dangerous. I did not use any warm water.

Design problems: Veggie & meat bins difficult to remove to wash as fridge door hinges don’t open far enough; ice bin jams, mechanism is frozen in place & won’t dispense, warm water must be poured in to release it, making a huge wet mess; front panels on both freezer pull-out baskets fall off dumping items on kitchen floor; very poor insulation - outside of fridge is always cold. Would not buy a KitchenAid again.

We purchased a French Door KitchenAid Refrigerator model #KFCS22EVMS8, that is just over two years old. It recently started leaking water from the freezer drawer onto the floor on a regular basis. As we have hardwood floors, this is a concern. We called KitchenAid and they ordered a service call, and since our refrigerator was no longer under warranty, we were responsible for the service fee. However, they covered the parts as a one-time goodwill gesture. Well, I discovered from online research that this model has a defective part that has totally been redesigned. The service agent at KitchenAid knew exactly which part to order without really asking me for many details. Even though this defect is totally theirs, they refuse to cover the labor when the problem is no fault of the consumer or due to age of the appliance. It will happen if your refrigerator has been assembled with this defective part, and unless you purchase the extended warranty, the consumer is responsible for the repair. Bad Business!

We remodeled our kitchen in July of 2006. We installed all new KitchenAid appliances. The slide-in gas range/oven (model # KGSA906PSS01) is a terrible product. I had 2 service calls on the oven in the first few years. Once the 5 year warranty had expired the motherboard had to be replaced, followed by the gas valve, the sparker module and the gas range circuits. Buying a new oven now seems like a smarter move. The customer service was unsympathetic and didnt even try to stand by their product.

Ever since we have had it we have had problems with it turning on, but now it will not come on at all times - when it does it will run for just a few minutes. The top rack is also torn up. My old GE which my daughter is still using is still working and it is 12 years old. Is this dishwasher worth fixing? It is approx. 1 and 1/2 years old. KitchenAid ProScrub Serial #05302286. Thank You.

Avoid at all costs the custom Architect series of KitchenAid 48inch built-in refrigerators. This $8,000 custom refrigerator has severe problems with the icemaker. I took delivery and installation of this refrigerator. From day one, the ice maker has not worked. It rains water into the freezer leaving ice all over the freezer. Two so-called KitchenAid repairmen came out the second and fourth day. They cant find the solution. After 10 days of no ice, they hope to replace some part that might fix the problem. The fact is that this unit has a design problem that may never be rectified. There is no reason a brand-new unit should have this problem and the service persons cannot fix it. This indicates either a KitchenAid ice maker design problem or incompetency on the part of repair/service providers.This kind of headache is unacceptable just to have ice cubes and cold milk! I should have gotten a cheaper fridge at one tenth the cost. If you research the reliability records of other built-in fridges, Sub-zero, Thermador, etc, they all have major issues with their ice makers and their compressors. I hope that Pacific Sales, now owned by Best Buy, can help rectify this nightmare. They want me to keep this defective fridge and give me an extended warranty to cover predictable malfunctions. Not a good way to start out. I could understand if this was a 10-year old unit but not with a brand new lemon!

I live in Burnaby and I am having the same problem with my KitchenAid KSS042FMX side by side with custom panels to match the rest of my kitchen. The service guy gave me the news yesterday the part is not available any longer!! Did you go for the rebuild and did it work? I am told to call this company in the US and they could rebuild it for me.

Have had the KitchenAid Oven with Aqua Clean for a month and used it maybe 4 times with minimal soiling. Im now on my 6th time trying to clean it! The Aqua Clean is a joke! How can 40 minutes of steam clean an oven, especially when the inside is warm to the touch after this time! There has got to be some sort of oven cleaner that will work on this self clean oven. Also ceramic top very hard to clean. HATE HATE HATE THIS OVEN!!!

I have purchased KitchenAid stove the latest model and the top glass cracked within 6 Month of the purchase and I have called KitchenAid and they told me that they will not cover the cooktop. I am not sure what the warranty is for. We do have a lot issues with Kitchen product in the house. I would recommend that do not buy kitchenAid products as the products are expensive and issues with quality and reliability.

Bought my KitchenAid dishwasher just over two years ago. Last week ago the top rack crashed down into the bottom rack. They were both full of dishes, lots of broken glass. Long story short, glass bits ended up in the motor costing me nearly 400 dollars to replace. The good news is that after I told the phone rep that I had owned only KitchenAid dishwashers for nearly 30 years and was disappointed in how this one had failed, she got them to mail me a set of adjusters for free. If only she had gotten an authorization for the repairman to install a set, he could have taken care of the problem while he was here. I am still waiting for the adjusters to arrive in the mail, then I have to install them. Whirlpool should just admit they screwed up and take care of this problem.

Kitchenaid kdrp767rss01 range/oven - Have had the third (expensive) problem with my KitchenAid combo gas range and electric oven within a year. There are three expensive control boards in the appliance (each $200+). As of today, all three have failed and been replaced over the last 12 months. KitchenAid doesnt seem to know that heat is the arch enemy of electronics and that when you put electronics in a high temperature appliance, you need to take special care to protect them. My next stove will be a wood-burner with no electronics. Maybe not, but it wont be a KitchenAid.

We purchased a KitchenAid counter depth refrigerator Model #KRFC300ESS03 about 1 1/2 years ago. When the water filter needed to be replaced, I could not find the product and could not get the old filter out. After a $75 service call, I learned that the filter model numbers had changed and the instructions for removing the old filter in the manual were wrong. I also learned that you had to open and close the doors a certain was to prevent the seal from cracking (not mentioned in the manual). The seal is cracking, plus the door handle has come loose and cannot be tightened. KitchenAid just sent me a warranty solicitation, and for $387.95 I can get a one year extended warranty on the fridge, which cost $1,799.99. Seems too high to me and I just wish this was a better product.

I wrote a letter to the Jeffrey Fettig, Chairman and Chief Executive Officer of Whirlpool and Marc Bitzer, President of Whirlpool North America regarding a part they no longer made for my 5 yr. old KitchenAid refrigerator. Because of problems I was having with the refrigerator lights and the ice maker not working a repairman told me I needed to replace the electronic control board but that KitchenAid no longer made the part. I called KitchenAid customer service and was told I had to send the control board to Illinois for repair which meant my refrigerator would not be operating for a week or more.After spending hours online I found that Sears Parts Direct had a replacement control Board for my KitchenAid model which I ordered. By some miracle I was able to get the lights working by making an adjustment on the door hinges and the ice maker suddenly started to work. I returned the control board I received from Sears. What is interesting to me is the fact that I never received any response to my letter to Whirlpool senior management. In the letter I asked them 3 questions:When and why did they make the decision to stop producing an integral component for a KitchenAid product causing major inconvenience and problems for consumers? Why does KitchenAid Parts online show this component as available when it is no longer made? Why would a Whirlpool control board be defective in a 5 year old product? (As stated above my control board was not the problem after all.) I also told them I had noted the number of KitchenAid product complaints on Consumeraffairs.com. The fact that I never received any kind of follow up shows Whirlpools total lack of integrity and concern for their customers. The JOKE is Whirlpools Vision and Mission statements..... Pride, passion and performance.... Creating Loyal Customers for Life. We are a company of people captivated with creating loyal customers. Unfortunately the joke is on their customers.

Bought a brand new refrigerator. Thought I was buying top of the line but found out I paid top dollar for a loud broken unit that even KitchenAid wont fix. Nothing but problems with the unit since I plugged it in. Between compressor, water adapter, and broken reservoir I havent been able to use a fully functioning unit for 2 years. The support offered from KitchenAid is next-to-nothing. They simply do not care that their unit does not function.

It is amazing to me that KitchenAid is continuing to stick their head in the sand when it is obvious that a problem exists with the oven shutting off. I preheated the oven to 375 and put the food in the oven for no more than 15 minutes and the oven shut off. I have tried shutting off the breakers, pressing 3, which I read on a blog resets the lock-out, and nothing worked. So, I googled KitchenAid Superba wall oven and sure enough found the same complaint on multiple sites. This does qualify for a class action lawsuit. I am not one for suing as the lawyers make out the best in the long run. But it is ridiculous that the company has not stepped up and helped out their customers. Shame on you, KitchenAid!

Just have to add my .02 here too. I used to have KitchenAid everything in my kitchen. Our house came with KA appliances, except for the range, when it was built back in 1987. All the appliances lasted, without issue, until we had a remodel done in 2005. We got a new Dishwasher, Range, and Fridge. The fridge was a nearly 2000 dollars French door style fridge. The range was a slide-in gas/convection oven. It cost roughly $1800. The DW was about $800. The Dishwasher was a Bosch. The Fridge and Range were both KitchenAid. Of the three, only the Bosch is still going. Two years ago, the fridge compressor went out suddenly, and it would have cost 600 dollars to replace it. We opted to buy a new fridge for about $1600 - we went with a Samsung. Never did like the KitchenAid fridge. On the other hand, the KitchenAid range was actually a good piece of equipment. I liked it very much... That is, until I used the self-destruct feature, oops, I mean self-cleaning feature. Yes, we had never used the self-cleaning feature of the KA range until about a week ago. We usually cleaned it regularly by hand, as the messes were small.We decided to use the self-clean feature, for the first time, and guess what? It shut down in the middle of the cleaning. The door was locked, and the control panel was not responsive. I got online and found this was a very common occurrence for KA ranges, even ones that were nearly brand new, my range included, as we very rarely used the oven, we almost exclusively used it for the cooktop.So, thinking that this wasnt a wear-and-tear issue, and that the self-clean feature caused the failure, I thought Kitchenaid/Whirlpool would be more than willing to give me some assistance with this. Ha ha, silly me. After nearly an hour on hold, the first rep told me to reset the breaker to the range and wait for awhile to see if that fixed the problem. I reluctantly agreed, and, of course, it didnt fix anything. I called back and this time they told me they would have to set up a service call and it would cost me. Now, again, silly me thinking since the poor design/defect of the stove caused it to fail, I thought they would be gracious to give me a one-time call, or at least send a free part or something. However, no, they didnt care at all and basically told me to get lost and they wouldnt take responsibility for the defect, or stand behind their product.So, after two crummy experiences with KA, and over an hour dealing with customer NO service, I have decided to replace the range with a Bosch, yes, the same company that made my DW that is still going like a champ. I will never, ever, purchase a KA or Whirlpool product again. I hope anyone who reads this will decide to be thoughtful about your money you spend, and if do purchase KA/WP, dont expect any kind of customer service, or a company that stands behind their products.

I purchased the KFIS29BBMS French Door Bottom Freezer refrigerator in 12/13. On November 1, 2014 the refrigerator quit cooling and the freezer quit. Of course, we lost food. The dealership brought us a loaner refrigerator because it took several weeks for the part to be delivered. It was repaired on Dec. 12, 2014. On Christmas Day 2014 while we were gone, it quit working again. Again we lost food. It was picked up to be repaired by the dealership on 12/26/14. The old loaner fridge was brought back and I havent seen my refrigerator since. I have called Whirlpool corporation and have been given the standard warranty speech that they will repair it. I have asked for a new refrigerator to replace mine since it was less than 1 year old and obviously defective. Supervisor Chris was not helpful and said I shouldnt have bought the refrigerator if I didnt like the warranty. So count me in if a class action suit is started. I suggest we now go to social media and tell the stories.

My wife and I purchased this KitchenAid KUDP01DL dishwasher to replace another that was 16 years old and working just fine as part of a remodeling project. How I wish I had it back now! KitchenAid feels that if your dishwasher is 9 years old, it is junk and should be replaced. I have spent $420 in repair bills in the last 1 1/2 years, and now I will have to spend another $156 in parts - I dont think so. This dishwasher has been an electrical nightmare and Im tired of it. We will not be purchasing KitchenAid products in the future!

My kitchenaid refrigerator would not work from day one. The cost and parts and labor are over 3,000.00 dollars and they are coming today because it is not making ice. I have tried to get help does not matter. You all wont do anything. I paid 2,600.00 for the worst refrigerator I have ever owned. Every part has been changed and something will go wrong in the next few mo. Count on that. I tell everyone I know not to buy KitchenAid. This need to get reviewed.

We purchased a KitchenAid refrigerator made by Whirlpool 3 yrs ago when we remodeled our kitchen. Before it was even 2 yrs old we started having problems. In the last year we have had to have it repaired 4 times. Even the tech guy said they are a problem. I just wonder how you can sell a product that you know is a piece of crap. Buyer beware. Dont buy a Whirlpool product. I just wonder how many time do we have to go thru this before they make it right?

Purchased model KFI29PCMS00 three years ago and have had problem after problems. Had to replace the compressor twice, icemaker didnt work. Freezing at the back of the refrigerator. Leaking icemaker. Fridge not getting cold, produce draws both sides broke and now... I cant get my freezer open. Each time contacted KitchenAid... no help. I cant get onto freezer!!! Bought a refrigerator from Habitat Humanity for 100.00, and its still kicking. How did this refrigerator beat out this 3,000 dollar refrigerator? Steer clear from KitchenAid. Do not buy. Buyer be aware.

We purchased a KitchenAid dishwasher model # KDUC031VWH on 1/8/11. Two days after the warranty expired, the unit started making a strange buzzing noise during the wash cycle. When I emailed KitchenAid about service to the unit under a good faith extension of the warranty, a customer service agent responded and informed me that my only recourse since the warranty was two days out of service was to purchase an extended warranty (over $250) or pay for a service call. You would think that a company took more pride in their product and would honor a request for warranty service for that extra two days. We will never buy a KitchenAid product again and I told the Customer servce rep this same thing. Her response was, Oh Well!

If you are sensitive to high pitched hum, I would recommend you do not purchase model KRFF507HPS02. This is the lower freezer 27 cubic foot KitchenAid. It’s considered normal, so once you spend over three thousand dollars for it, you are stuck.

Purchased this unit in 2010 with an extended warranty. The unit died in 2012 and was able to get it replaced because of the extended warranty. However an extended warranty was not offered to me on the replacement. The replacement was installed in November 2012 and failed to heat anything in 2015, approximately 2 1/2 years old. I called KitchenAid and spoke with their representative in Tennessee, I explained that this was the second microwave that failed in a two year timeframe. The lady was not very helpful. All she wanted to do was sell me a warranty or I could pay to have a technician come out and look at it. She advised me complaints on defective manufacturing are based on Service Technician calls since they did not have any for this Model then there is nothing wrong with it. I asked her why would 2 of the same units fail during the same time frame and KitchenAid would not recognize that something is wrong with the unit. I told her I could buy a microwave for less than $100.00 and it would last longer than this model. She told me I should have bought an extended warranty. Apparently I am to blame because I did not get an extended warranty from them for $329.00. At this point she stopped listening to my questions and proceeded in a very loud voice which can be heard clearly from 3 feet away that KitchenAid stands behind their product and there is nothing wrong with that Model microwave because there have not been any complaints. I told her to search the internet. If KitchenAid sold quality products and stand behind their products why would there be a need for an extended warranty. Very, very poor customer service. Therefore if you buy a KitchenAid appliance buy a very long extended warranty because their items are not cheap and the warranty is not cheap also.

In 2012 I purchased my new home and upgraded to ALL KitchenAid appliances. It was costly and I wish I would have done better research on appliance manufacturers. Just before the warranty was up on the first year, my refrigerator was leaking water. KitchenAid came out and fixed the water dispenser tubing. The repairman suggested that I buy another warranty and to keep buying them. He added that KitchenAid appliances are constantly breaking and the refrigerator was the worst appliance for reliability. I purchased a new 1 year warranty and that was up 1 month ago. I did not renew the warranty this year due to recent unemployment. Now the thermostat is out and it is going to cost me $300.00. I am going to purchase the warranty on all of the other appliances and ride this out. BBB and Consumer Reports recommend Thermador. I will be certain to never buy KitchenAid again and will go with what is recommended by the experts. Thanks KitchenAid!

Purchased one of the expensive Refrigerators thinking it’ll give me the comfort of using it for a while. Four years into use, it has stopped cooling, 2 technicians (including KitchenAid) employee confirms the Seal System is broken hence not cooling! He ordered the part, but said it’ll take 2 wks because it’s still under Warranty (10yrs). When you call the customer service department, hold time is 1hr, and you would get agents that are unable to provide any meaningful assistance or help to resolve your issue. Long story short, I checked today to see the status of the part, and was told it’s on backorder and not sure when it’ll be received or sent out!! I have been without a refrigerator this long!! Bottom line, buy at your own peril!!!

Expensive KitchenAid dishwasher (model # KUDPO1FLBL5) is building up of hazardous black mold on interior monthly. KitchenAid would only refer me to A&E appliances for repair at my expense as dishwasher was past one-year warranty. After taking a day off work technician never showed. After speaking with two KitchenAid supervisors in Cleveland, Tn., Wanda and Benjamin, who were unapologetic and wasting over three hours on hold with both companies, I received no satisfaction other than the option of taking yet another day off work and rescheduling with A&E. If you are thinking about buying any KitchenAid appliances, you should think twice. And incidentally, according to Forbes, CEO Jeff Fettig made $45 million in the last 5 years.

We bought a KA fridge KSF26C7XYY04 with an extended warranty service plan. Thank goodness! We have had 3 service calls in a 6 month period. The fridge is only 2 years old. The evaporator and ice dispenser motor had to be replaced. I just called again because once again the freezer is not working. I have thrown out food 3 times now. I have a 5-hour service repair window every time the company that services the warranty comes out. Last time the part took so long to come in that I waited for almost 4 weeks to get my fridge fixed. This purchase has been a total nightmare! If we did not have the warranty, KA would not even talk to me. There is zero customer service. I was actually told today that with the internet I should have done my homework by their own customer service! That says it all. Sad state of affairs. I will never buy a KA appliance ever again. Once the warranty runs out and I cant get them to continue to fix this fridge, I will take the loss and buy a new non-KA fridge. This company completely sucks. All 3 drawers on the fridge side are broken. Same issue where the face of the drawer has come off. I had one drawer replaced which broke again. KA wont stand behind their poorly made product. They want me to buy them for $125/drawer. I refuse to spend any more money on this piece of poorly made appliance. I duct tape them! SO sad.

The Kitchen Aids Superba double ovens self-cleaning option burned out the control panel. The repairman said that is a huge problem with these ovens, but still charged us for the call, and the replacement part. Now, the problem is, I can turn it on, but I cant change the temperature, and it will not turn off, unless my husband turns off the breaker switch. A new repair guy says the parts are discontinued. Its not fun going through the holidays without an oven. I am still trying to locate parts online, but no luck so far.

Re: The factory in Japan was wiped out by the tsunami and the nuclear power plant meltdown complicated it. Kitchenaid (Whirlpool) are telling hundreds of consumers they cannot provide a critical component -- main control board -- necessary to repair a frequent problem with their refrigerators. In my case we have a 42 built in, side-by-side, panel ready unit KSSO 42QMB02 purchased in 2007. The panel ready descriptor simply means we had it fitted with the same wood paneling we used for our cupboards. The board is failing and its causing the unit to freeze up with loud fan noises accompanied by disturbing clunks and thuds. Its a matter of minutes or hours or days before it fails entirely. This is a problem reported by others on this site. Worth mentioning is that this is a top of the line refrigerator/freezer that cost between $5,000 - $6,000 not including the paneling.So heres the terribly sad story KitchenAid is telling customers: They no longer stock the part because the sole source for it, a company in Japan was wiped out by a tsunami and to make matter worse, the meltdown of the Fukishima reactor complicated matters. They told me to have their authorized service provider (B&B - good folks) to just send the board in to be rebuilt. That my refrigerator/freezer would be down for the length of time it took for the board to be repaired. That they offer no service contracts. That if I wanted they would sell me a new unit at a small discount - $6,233 for a new unit. I should add that because this is a panel ready model with our custom panel wood on it, it would be darn tough to match the old stock so there would be at least several hundred dollars more in panel expense as the old panels no longer fit the new model.And this get this, when I called another provider in my hometown - a fellow Ive known for years, he told me that Kitchenaid/Whirlpool has just today (this was on October 5, 2014) posted a service bulletin that they were disassociating from the company, Cocentric, that has been rebuilding the Main Control Boards for hundreds of customers owing to service issues. So the bottom-line is that this expensive and beautiful side by side, built-in, panel ready refrigerator is a boat anchor? Then I found this blog from a very cool, smart and handy fellow, Steve **. In it he describes how pretty easily (if youre handy with a soldering iron and a volt meter that is) you can rebuild the Main Control Board for about $6. He suggest buying a beefier version of one component, a relay, to prevent this from happening ... suggesting a design flaw in this board to me. And he wisely suggests adding an Appliance Surge Protector to prevent spikes from burning the board in the future. This is all beautifully detailed with pictures and part numbers.So heres my take - Whirlpool/Kitchenaid want to sell you a new refrigerator freezer when they could easily set up a process to fix these boards themselves and support their products. It gets worse. If you want to buy a refurbished board you can! For $800 - $1,200 on eBay! WTF! KitchenAids service policies are fostering predatory online vendors. Why will people pay this much for a board that KitchenAid lists for about $235? Because ALL OF US CANT BE WITHOUT A REFRIGERATOR FREEZER FOR 2-3 weeks. This is insane and immoral. California has tough consumer laws. The Song Beverly Act may cover this as in addition to providing relief for people that buy lemons, it also provides for people like us (in California any way) that expect a top shelf product should last longer than a pair of my boxer briefs.

Its a beautiful piece of junk! I bought Stainless steel model #KGRA806PSS on January 2006. The first service call was on January 2007; second on January 2008; third on April 2008. Of course, my fourth service call is now past the 5 year warranty. The igniter would click forever and then go out. Three times Ive had the electronic replaced. Oven would preheat, come to temperature then would lose heat and never reheat past 275. I didnt dare use the self-cleaning feature after reading the horror stories of glass shattering or doors locking or burning the electric board out. Anyways, we called KitchenAid and after being told that they never have had complaints about this range, we told them that they should try looking at the complaints registered online. Well, since this would be the fourth service call about the same problem, they would send a service technician out and if its the same problem, they would pro rate a new stove. The service technician just called and said that hes on the way out and did you know that there is a $135 service charge? No, I will not pay the service call, after all Kitchenaid called and set up the call and Im not paying another dime on this $1500 money pit!Buyer beware. KitchenAid is no longer a customer friendly company and they do not stand behind their product. If they resolve this, I will report back but as my husband is on the phone and it doesnt sound promising, you probably will not be hearing anything more on this piece of junk!

I never had a dirty dish come out of it; provided you used the jet dry. No matter what I threw at it, they came out clean and spotless. The controls were on the top edge of the door so hidden during use and programmed before closing the door. The dishwasher ran whisper quiet and had multiple cleaning cycles; including pot scrubber. It should also be noted that the heater in this unit heats everything to the point of sterilization. You can actually smell the clean when the dishes come out.This dishwasher had the adjustable top rack so cleaning large items in the bottom was very easing. It also had extra large capacity so it took a lot of dishes to fill it. Stainless steel, and hidden controls were very nice. The large, rounded, stainless door handle was the only protrusion from under the counter so it blended well into the cabinetry. Kitchenaid 24-inch Stainless Steel with Proscrub. It came with the standard warranty and I paid to extend it an additional 2 years. It also came with a nicely written owners manual which was clear and concise on the operations.

We purchased a top of the line dishwasher. The plastic part on the top rack broke and went into the pump causing over $200 in repair. There are hundreds of complaints about this problem but in talking to a KitchenAid rep, there is no recall. A dishwasher this expensive should not have cheap parts!!!! A manager was to call me but of course they have not. We are building a house and all appliances will not be KitchenAid!!!!!

Our side by side (high end) refrigerator stopped working. We called out a reputable service company and after trouble shooting, he determined the main power board was the problem. He traced it down to a built in relay(?). It was a part that could not be replaced. He needed to send it into KitchenAid to be repaired or replaced. In the mean time, the service man found a used one. A couple of weeks later the power board was returned by KitchenAid. The replacement part was no longer available nor were they repairing them! The used power board has a glitch which doesnt show the temp of the fridge on the control panel. At least it is working. My repair man is trying to locate another power board for us as a back up. It has now been 2 months and he hasnt found another power board. You have got to be kidding me. How can KitchenAid get away with this?

Our microwave has failed more times than I can count: two circuit boards, the handle, the plastic grill, etc. The first failure was its turning itself on randomly. This unit is a fire hazard and the quality is absolutely the worst I have seen. I am a product design engineer and the plastic materials chosen are the cheapest and the design of the mechanical support features are like a rookie engineer did the work and knew nothing about plastics. The cosmetic cover and the air grill are now held on with black electrical tape. All of our KitchenAid appliances have had numerous failures. As near as I can tell, their product line is a total joke. Dont buy any of it ever.

Purchased KitchenAid dishwasher new in 2012. In just 3 years it has broke several times. First 4 times it was the upper rack wheel assembly. Plastic wheel retainer clip broke ($22 each piece online-easy to install). Using the broken racks I made a new and improved replacement wheel retainer. I drilled a hole through the piece and added a stainless steel screw and washer. Now when it breaks again next week, I will have a permanent fix for it. Most recently the touchpad control panel also has to be replaced on the unit. I called customer service and they said I had to have a licensed tech diagnose it. Luckily the touchpad is covered under the 2nd to 5th year warranty but I have to pay for labor ($100). I bought this brand for its reliability and as a loyal customer, I will definitely look elsewhere the next time it breaks. I shouldnt have to pay repair service for something under warranty. They are obviously making there money on replacement parts. Please do not buy this dishwasher. They do not care about quality and you will pay for it over time.

KitchenAid Superba oven. Model number is KEBS107DWH7; serial number is XJI401375. I have two KitchenAid ovens, but I use one mainly. The last two times I have used the self-clean function for 2-3 hours and I have had to have a repair man out. He replaced a fuse that disintegrates during the self-clean process and he said that is very common. It’s $160.00 each time to repair it so that I can use the oven again. His suggestion is dont use the self-clean function again unless you want to spend $160.00 every time you self-clean. It’s very upsetting since I have been a KitchenAid believer.

16 months ago we purchased a KitchenAid 577-1 stainless steel dishwasher. Within a few months the arms to the racks broke. The kick plate was damaged. They sent another that did not fit the unit. We bought the new pieces for the racks, but the racks still did not hold and were slanted. Now the motor has burnt out. I called KitchenAid, they said all parts are under warranty. The repair guy came here, quoted $109 to come in, $200 for the motor, and $150 for labor, saying the motor is not under warranty. I paid him and threw him out of the house. Easiest $109 he ever made for the 3 minutes he was here. I called KitchenAid and asked why the motor was not covered. They told me only the computer and the racks themselves are covered. I asked why they did not tell me that in the first place. They said the rep was misinformed. Dont buy this unit. It is complete garbage. I am now out $1,000 for a machine I got 16 months out of.

This is a good looking, rather expensive refrigerator. It has a very well styled and functional interior; more room than I anticipated and much easier to store things neatly in freezer than my last side by side. The major disappointment is the drawers in the refrigerator part. They are so flimsy that they came apart and had to be taken out and put back together after using a short time. This was extremely disappointing since the rest of this appliance is sturdy, well thought out and beautifully styled. What were they thinking? I am very careful dealing with opening and closing filled drawers so they dont come apart again. I would certainly make checking out how well the drawers were made a priority when buying a new refrigerator. Something I would never have thought of before.

Called Kitchen Aid to advise that my stainless steel Kitchen Aid refrigerator began developing rust marks 2 years after purchase despite using stainless steel cleaning product recommended. Advised that cosmetics such as rust or discoloration after 30 days from date of purchase are not something they will address. Advised that they do not sell warranty for rust or discoloration. My Kitchen Aid stainless steel range which was purchased at the same time also has a spot where it is discolored. I expect this is only the beginning. The stainless steel used is manufacturing Kitchen Aid is obviously VERY poor quality.When I asked both the customer rep and the manager if Kitchen Aid considered it okay that their products should begin rusting after 2 years, they stated that they were only saying that after 30 days cosmetic issues like rust and other discoloration is not something they can help with. Nor is it something that they will warrant. If you are looking for your appliances to look good in your kitchen for more than a couple of years, I do not recommend Kitchen Aid.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasnt even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

We purchased Made in USA Kitchenaid Refrigerator!!!! 1st 2 years very good But Never again!! Purchased is 8-2017 and starting 9-2019 we have have 4 service calls. Frogs not staying cold 49 degrees. Freezer is OK. The guy comes out Replaces parts computer boards. Lights on and on then it works great. 45 days later 12-10-2019 fridge is 49 degrees again. I want it replaced. Kitchenaid no it’s up to your extended warranty Company!!! Don’t Buy USA. POS. I won’t again!!! I will buy The cheapest pile of crap made Somewhere. It will work better than this $2500 pos.

Leaking dishwasher - Floor was wrecked by a poor drain set up hose clamp which cut into the plastic drain hose loop on the side and due to the fiberglass insulation it looked like a bad gasket. After removing unit found the leak was the steel clamp cut the hose, they need a rubber hose to run the plastic hose through. Hope no one has this happen. It is a mess.

Top oven quit working. Press Bake, then Start and it just sits there Preheating and doesnt get to temperature. Doesnt heat up at all. Bottom oven works fine. Two days before Thanksgiving and its the worst time to quit working.

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

The dishwasher functioned marginally for about a year and then got worse. Theoretically, it works, so it cannot be fixed. It runs through the cycle normally, but the dishes do not come out clean. They have grease films, coffee stains, fingerprints, and spots. All of this must be removed by hand washing. Not much point in having a dishwasher. I have tried the longest cycle and additives of all sorts, but nothing helps.

We purchased our home 11 years ago new, with several builders grade items, including a relatively cheap GE dishwasher. We got about 7 years of service out of it, and decided to upgrade to a quiet KitchenAid dishwasher we bought at Lowes. Within 2 years, the plastic pieces of the upper rack started to crack. When we called KitchenAid to get them replaced, they told us that a) they were now owned by Whirlpool; b) the rack and parts werent covered by a warranty. So they kindly offered to sell us the parts. We bought them, at about 1/4 of the cost of the entire dishwasher. Now its been two years, and those same parts have cracked again. The dishwasher wont even come on at this point. What a horrific experience. I always thought KitchenAid was a good brand. I will NEVER buy another KitchenAid, or Whirlpool appliance again. This was dishwasher model #KUDS30IXBL1.

The glass window on my two-week-old KitchenAid Superba double oven with convection exploded last night during the cleaning cycle. Glass flew out all over the floor, clogged the vents of the oven, and terrified me. Thankfully, I was home and able to turn off the unit before anything else happened. Now, I am afraid to replace this with another KitchenAid, especially after seeing these other instances of glass doors shattering.

KUDS35FXSS 8 is a Kitchen Aid dishwasher that has an obvious design flaw. We had a similar style KitchenAid at our last house which was a good product. When we built our new home we got the next level up. In less than 1 year, 3 of the small plastic pairs of clips that hold the wheels on the upper rack broke off. Today the dishwasher would not go into wash cycle and after watching a how-to video I found 3 of the little plastic triangle clip parts in the food chopper. One was wedged against the chopper blade. I removed it and the dishwasher works again. I wired on the top rack wheels with stainless steel wire. The lady at the service center said that they hadnt heard of the problem. We bought it a few months before installation so nothing was going to be covered. A friend just had the same rack breakage issue and several people on this site say so too. CHECK THE SMALL PARTS WHEN YOU BUY!

We have a new dishwasher when we bought a new house, all appliance are KitchenAid... Dishwasher broke after 6 months, the technician fix it, broke again after 13 months/one year guarantee. It is a real piece of crap and now we have an odor of electric burning in the house. They said on the appliance built in America, oh my God. Dont spend money on KitchenAid. A lot of publicity but the quality is not there. I cant believe how all furniture are very bad quality. Washing machine, dryer, fridge, dishwashers. Better to go with LG, way better or Bosch... If you want something they will work at least 6-10 years.

I purchased my KitchenAid Architect Series appliances in June of 2013, from Harrys Discounts Appliance. Unfortunately, dealing with this issue is the biggest headache I ever had. On delivery, the stove looked like it was dropped from the top of a building. The driver said, Please keep it and we will give you a great discount. I informed the driver to return the range and deliver a stove to me with no damage. We examined all the other appliances and they appeared to be undamaged. At the time, my house was under construction and we were not able to have the appliances installed until the contractor put up walls and re-built the kitchen. Upon installation, we didnt realize the Microwave was damaged. Once installed, the light, exhaust fan, timer and clock all were working, so we would assume that the microwave was functioning. However the microwave does not power on. I called KitchenAid for service. At first, they refused to take the call because it was over 30 days. I then called again, and they sent Dan Marc Appliance Repair Company to service the microwave. As per the repairman, parts needed to be ordered. When they returned, a new door was installed and the technician heated a bottle for 10 seconds and it did work. That was the first and last time the microwave functioned properly.After the one time use, I was cleaning the inside of the microwave and I cut my finger on separated metal. I called KitchenAid again; I was told to unplug the unit and they would send service repair, once again. When the repair technician came, he took pictures of the microwave and called KitchenAid. When I followed up I was told that they were going to send A& E Appliance Repair. On the day of service, A&E called and said unless we pay for the service call, they will not be able to repair the Microwave, which I refused to pay.I called KitchenAid again and based on the pictures and information that the repair tech took, I was told that it was determined the microwave could not be repaired and that it would be replaced. They also stated I would receive a follow-up call in 5 days, and no one contacted me. I called again only to be told that it was more than 30 days and it was damaged and would not be replaced.Let move on to the Refrigerator. This required repair service to address this issue four times with over a dozen customer service calls. The refrigerator has an ice buildup issue in the freezer and water lies on the freezer drawer. Due to this, we were not able to open the freezer door at all. I then called KitchenAid and they sent a service repair technician for this issue. After the repair was supposedly complete, I opened the refrigerator to find water & ice cycles hanging from the top of the refrigerator. After one of the repairs, I called to tell them about the water in the Refrigerator. Customer Service transferred me to a special department that was handling this issue. I was informed that KitchenAid has been aware of the problem and parts need to be designed to correct the problem. Apparently, KitchenAid is aware about this issue even before these appliances were sold. Meaning, Kitchen Aid knowingly sells faulty products to consumers. So when the parts were ready for installation I would receive a call. I was told to keep a towel handy to wipe up the water. This is absolutely unacceptable. For one of Kitchen Aids newest line of appliances I shouldnt have to keep a towel handy for anything, especially brand new products. The refrigerator has had repair visits on August 12, 26, September 16, 30, October 12. I called again for service on October 15, 2013 and I have not heard from the repair company. Unfortunately, I am still having the same problem.As for the stove, the grates on the range top are turning gray, the burns, caps & top are not able to come clean. Once again KitchenAid will not do anything because the product is more than 30 days old. The appliances I threw away that were 20 years old functioned better and were more reliable than these new Kitchen Aid appliances.I am incredibly frustrated at this entire process and have been dealing this issue for over two and half months. For a brand new line of appliances from what supposedly is a trustworthy company I have spent countless hours on the phone with customer service and days waiting for repair technicians to fix my appliances. Yet, nothing is functioning properly.I have spent over $4000 of my hard-earned money and waited over 25 years to re-do my kitchen and all I truly want is appliances that are reliable and function correctly. I am hoping that someone can help me; all I want is what I pay for working appliances. Please dont hesitate to contact me if you need any additional information. Thanking you in advance.

We built a house and, after speaking to our appliance salesperson, purchased a new Kitchenaid refrigerator. After four months, we noticed rust appearing all over the front and sides of the unit. When we contacted the salesperson, he said to contact the manufacturer since it is under warranty. Its not, apparently the rust is considered cosmetic and thus not covered. The tech who came out said he would not buy one, he sees this all the time.

We bought all new KitchenAid appliances for our renovated kitchen about three years ago. The refrigerator has gone out numerous times - we have to unplug it and plug it back in to make it come back on. Ice maker has stopped working at least 5 or 6 times. We’ve had a repairman out here at least four time who told us KitchenAid knows about the problems but doesn’t have a permanent fix. Our freezer quit working today for the third or fourth time. This is a crappy refrigerator. I’ll never buy KitchenAid products again.

KBLS19Ktms1 - My wife and I purchase the above refrigerator and from day one we had a noise issue, clogged drain tube which causes leaky water situation every day. I did some research and apparently Im not the only one having a problem. The internet is loaded with complaints for these product. Ive had two repair call - both cost $125.00-150.00. Ive complain to KitchenAid, however they just pass me off as a non-valued consumer. Ive reported them the BB and will no longer purchase their product and I would strongly recommend not to purchase any of their products because of inferior design workmanship and customer support.

We have had ongoing problems with our dishwasher model KDFE104DSSI, which we purchased as part of a total kitchen set of appliances for install in the fall of 2015. Since the first year of purchase, we have had four (4) electronic keypad replacements, as well as, other problem parts. Each time the technician assures us that this is the only working part and with the *new* keypad, the problem will be solved. Well, the problem has not been solved and we are left to wonder why they will not just replace the dishwasher with something that does not stop working every 4-6 months. We are always asked if we purchased the warranty and we have not as this is a continuing problem and we should not have to pay them to fix something that has not worked properly since the first year of purchase. Nor should we have to pay to have a technician to come replace a part (which generally requires a month to order and return visit to install) over and over again. Dishwashers that cost half of this monster are more reliable and clean better as even when this thing is working we have to pre-wash our dishes! We are extremely disappointed in this dishwasher and our KitchenAid (Whirlpool) experience.

Like the freezer on the bottom like a chest. Like the middle drawer for meats & veggies. Food is accessible, easy to locate. Have had this refrigerator since 2003 & had no maintenance issues. If we ever get a new one, it will likely be a similar model, maybe in a flat finish.

I have used more than a few dishwashers in my time and this one works great. I have been using it for 5 years without issues to date knock on wood. It can hold a lot of pots and pans dishes China Tupperware and glasses without breakaway.

We purchased a top-of-the-line Kitchenaid dishwasher 2 years ago. In the first year, we had 4 service calls for various problems. The last problem was for poor draining and residual soap in the bottom of the unit. Things were replaced and the door was taken apart, then reassembled. The problem persisted. I went online and did my own research and found the solution. Each repair person was sure to remind me to keep the rinse agent full. Turns out that when you have a water softener, the rinse agent is unnecessary. Now the entire door is showing rashes of rust.We called today and were questioned how the door was being cleaned. It is cleaned with a weak soap solution and immediately dried with a very soft microfiber cloth. Okay, so its not a maintenance issue. It is a very low grade of stainless steel. Magnets stick in the door readily, but not on the stainless handle, which is obviously a higher quality of stainless. After speaking to a manager, we are being sent a cleaning solution and a polishing solution. Sadly, had we researched before paying so much, we would have been informed that this is a chronic problem with Kitchenaid and they refuse to acknowledge the problem, nor will they offer any satisfactory solution. This dishwasher was bought to replace a 27-year-old Kenmore unit that just wasnt getting the dishes as clean as it used to. When it was taken to the junk yard, it looked like it did the day it was bought. The stainless parts were flawless. Dont make the same mistake we did. Take a magnet shopping with you and avoid Kitchenaid.

Our KitchenAid dishwasher model KUDS40FVSS (purchased in April 2011) stopped working (no water was being sprayed). We called County TV and Appliance (where we bought it) in Stamford, CT to get the name of an authorized service company. We were initially given Mr. Appliance in Connecticut at (203)-966-8151. They did not bother to call back until we made a third attempt. By the time they finally returned our call, we had made an appointment with J.B. Service located in Trumball, CT. They were supposed to arrive on Monday, Nov 19th between 9-12. They did not show up nor did they bother to call to say they would be unable to make the appointment. We rescheduled the repair work for today (Tuesday, Nov 20th) from 2-4 pm. The service technician arrived at around 3 pm but left not fixing the dishwasher saying that the shaft in the motor that grinds the food is broken and had to be replaced at a cost of around $400. The parts have to be ordered and it will take about three days to arrive. This is great. Thanksgiving is in two days and I have a house full of people arriving! What really bothers me is the diagnosis. The motor that grinds the food is bad. The ironic part is that I am one of those people who washes all the food off of my dishes before I put the dishes in the dishwasher. I really use my dishwasher for sanitation purposes only. So how can a motor that is not used for that purpose suddenly go bad? Furthermore, we had to pay $127.62 for the service call despite the fact that the company did not have the parts available. The technician then told us that only a portion of the service call invoice would be applied to the repair. I find it hard to believe that KitchenAid service can be so poor and that the motor can go bad in such a short time when it is not used for the purpose of grinding food!

My wife and I bought a KitchenAid Dishwasher, Model KDTE334DSS, just about two years ago. The top rack on this appliance is the biggest piece of GARBAGE Ive ever seen in an appliance, and has been falling apart since we bought it, and paid close to $1000 with installation and delivery. The entire rack system is supported by chintzy/cheap plastic parts that constantly break. Now the control panel is not working so we cant run it. The repairman tells us the part is $250, without installation, BUT IS ON BACK ORDER WITH NO DATE LISTED FOR AVAILABILITY. To make matters worse, I call KitchenAid and the arrogant response I get is theres nothing we can do to help you, and when I ask why a part for a two year old appliance is on back order, and if theres a problem, Im told its because its a popular dishwasher.I ask to speak to a supervisor and Im told sure but then get hung up on. KitchenAid products are clearly GARBAGE and KitchenAid employees will treat you like GARBAGE. Reminds me how the US auto industry lost so much consumer confidence. I will NEVER buy any other KitchenAid product and wouldnt shed a tear if they went out of business...

We purchased a Kitchenaid dishwasher about 3 years ago. KUDS35FXSSO. This dishwasher had the wheels on the top rack fall apart within the first 2 years. Then just days ago, the main controller just stopped working. It looked like the controls were not getting power. So we called Whirlpool and they sent out a local company to see what was wrong. I had to pay $100 for them to tell me that the controller is known to go out and be defective. Also the internal control box was hanging by the wires, also known issue and has caused fires. I also found out the valve was not working so the top sprayers were not getting water so they were not cleaning the top dishes.The parts for these items are covered from years 2-5, but not labor. Total labor cost for all of this plus the previously mentioned cost is around $300. That is not to mention that a heating error was also found (another known issue) but not covered by the warranty. My question is if all of these are known issues, and have occurred to many people, why are these dishwashers not recalled? Or why hasnt there been a class action lawsuit! I will not have them fix this piece of garbage, just so I can pay again down the road to replace or have it fixed again.

KitchenAid is saying that they will not pay for fixing my gas range repair that I purchased a year and half ago. This is the second time that we used the self clean, and it just stopped working. They sent a repair guy out. The first thing he said was, oh, this happens with the self clean mode. Ill show you another way to do self cleaning without it breaking down.Now they are saying they wont pay for the repair because I had the racks from the stove top in the oven so that I could get them cleaned. It does not say in the owner manual to not clean them in self cleaning. And I dont understand why that would affect it??? Please help! I just purchased the extended warranty for another 5 years, and cant afford to pay $850 out of pocket! KitchenAid are really thieves!!! Model number KGSS907SSS03.

After 13 months (really several months before that) fridge was not cooling properly, ice building up behind drawers, ice maker wont make ice most of the time. So far we have spent over $1400.00 on repairs and again it is not cooling properly. I will never purchase a KitchenAid again. Very disappointed. Model is French door purchased in August of 2013 - KFIS29PBMS. It seems this is a defect in the product if others are having the same issues.

Webster’s Dictionary defines “Self-Cleaning” as capable of cleaning itself”. In 1963, GE developed the first “Self-Cleaning” oven. After 63 years, Kitchenaid and their AquaLift Technology has turned back time by redefining “self cleaning” to mean: “If you want your oven clean, you’ll have to do it your-“self with a scrubby pad and manual dexterity”. Plain and simple, AquaLift does not clean your oven and does nothing other than soaking the bottom tray for 40 minutes in warm, filtered water. It produces no steam to speak of, which is the principal behind its cleaning method. After 40 minutes of steaming, the water in the bottom tray is lukewarm to the touch and any grease or oven grime in the oven is unaffected.We called KitchenAid about this on 11.29.2019. When you call and ask about their knowledge of this issue, they tell you they have never heard of this problem before, yet after a quick web-search, you’ll find numerous Class Action Lawsuits filed and customer reviews regarding the false claims AquaLift makes. When the sales people at the Big Box store where we purchased the oven were asked how the self-cleaning worked, they only provided positive support for KitchenAids superior technology.During our call to KitchenAid, they suggest to run the Aqualift process multiple times and then scrub the oven with a scrubbing pad between cycles. Kitchenaid even offers to send you a sample of cleaning power named “Affresh”? Why would a “Self-Cleaning” oven need to be run multiple times; need a scrubby pad; and a scrubbing agent if the self-cleaning worked? The best part of “self”-cleaning the oven yourself: To get to the back part of the oven’s walls and back panel, you will have to remove the oven door, unless you can suspend yourself in thin air to avoid laying on the open door to reach these areas. So, when Kitcheaid saying their oven is self-cleaning, it really means clean it your-“self”.

After 4, (four) lengthy phone conversations with the contact number provided by KitchenAid, in every case, I was told that even though their product was “inferior”, (can you believe that)?; their own rep acknowledged that their product was substandard, they, KitchenAid, still refused to remedy their own and admitted manufacture’s defects.While they admitted their failures regarding their failure to remedy excessive rusting at the ice dispenser, clearly (in daylight) two distinct hues on the freezer vs., refrigerator door and in spite of multiple attempts to level their product, both doors still remain out of alignment. I am so tired of fighting this company, Whirlpool on down. Regrettably my next apartment kitchen purchase of 347 units will NOT ever consider any product under this label.

So I will start out by saying that I did not read the negative reviews before purchase. This was not my first oven purchase and should have done more homework. The all the positives were so POSITIVE! So, that being said, my oven is about 6 weeks old. Yesterday for the first time, I tried out the self-cleaning feature. It ran well for a few hours then completely went out. Nothing. I tried everything with the power and fuses but nothing. I have been trying to get someone to help me but I cant reach anyone. Sears repair wont touch it. I will call again on Monday to KitchenAid again. But seeing all of these poor reviews it is making me very nervous. I will have to say that this is a piece of junk. The glass on the inside is stained and gross. I will update this complaint again after KitchenAid gets back to me. But this is crazy. If consumer affairs knew about this problem with the fan and cleaning cycle, why is are they allowed to sell this crap? Class action, I want in. Should have never purchased a KitchenAid.

My 2-year-old refrigerator started flooding from the bottom freezer. When I called KitchenAid, I was told I had to pay for the service call and they would pay for the replacement part. Since I had been chopping ice sheets from the bottom of the fridge for weeks to prevent flooding, I agreed. When the repairman arrived with the replacement part, he knew the exact problem since the part which took the excess moisture in the fridge to the evaporation tray clogs - he explained it was too narrow. I was offered a part with a much wider diameter, although he explained it would work best with the old part out and no replacement. When I phoned KitchenAid back to receive compensation for the $91 service call - the problem is in the design. I was told no, and that I owned the fridge and KA had no responsibility (After all, they had given me a free replacement part). My ice maker broke after 1 year. The fridge periodically freezes my produce and the meat/cheese compartment cover broke after a year. This was a very expensive fridge.

In 2009, we remodeled our kitchen and we went to Steeles Warehouse in Butte to look at appliances. We wanted a good quality and because we had heard good things about KitchenAid, that is what we looked at. After doing some research, we decided to purchase our entire kitchen appliances and to go with the KitchenAid. The first month we had our dual fuel convection range, the lights went out in the oven. We called the recommended service tech and he replaced them. A short time later (approx. three months) the lights once again burned out, and again we called the tech and he once again replaced them. At that time, the oven also was not working and he said it needed a new motherboard and replaced it. Now several months later once again, the stove is not working and once again the lights are out, again. We bought the recommended extended warranty only to find out you have outsourced it to a company that will not cover the stove under the warranty because it could have been a power surge? I will never purchase another product from the Whirlpool company. Because if you cant fix it, what is the sense in having it? We spent $3,300 for this stove and cant use it. What do you recommend?

We purchased all new appliances when we remodeled our kitchen in Aug 2017. The refrigerator quit making ice in Jan 2019. I had a repairman come out and replace the freezers fan motor. That fixed the problem, I thought, but now the ice cream in the freezer is super soft. It costs $115 for the repair guy to just come out to diagnose the problem. The last issue cost me almost $400. Now I have to have the thing looked at again. We purchased all KitchenAid appliances because we thought they were able to last with fewer repairs, guess we were wrong. The refrigerator was a major purchase but to need to call out for repairs again is unbelievable.

Remodeled our kitchen back in 2007 and, without much research, purchased KitchenAid appliances. Always hearing the name meant upper end, quality products. The wake-up call should have been when I received a warranty extension notices in the mail after only two years. June 2011 both Deli/Crisper pans started freezing everything inside so I called Idlers, the dealer, and they sent out a technician. He told me, after checking with KitchenAid Tech Support, that the circuit boards needed to be replaced. Luckily the rest of the fridge worked cause it took eight visits and weeks to get the parts, and when they came the connectors didnt match up. Tech Support said they could not do anything else, the Idlers technician felt sad for us and actually cut off the connectors and spliced the wires one by one. Now the main circuit board is failing and I hate to think how much this will cost or how long this is going to take to repair. Did I mention this refrigerator cost $5,000 and does not come with outer panels? They have to be custom-made to match the cabinets.

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

I had a KitchenAid Dishwasher KITCHENAID CLASSIC SERIES KUDC10IXSS installed in February of 2012. I live alone. I run the dishwasher two or three times a week. This unit has failed on me repeatedly. It failed while it was under warranty, then it failed again right after the warranty expired. KitchenAid took care of that repair, but that repair failed again today.This units control system is faulty. I dont know if it is a design or manufacturing issue, all I know is that if you are going to spend your money on a major appliance, KitchenAid is not the brand to spend it on. I doubt I am alone with this problem. I believe a class action lawsuit should be filed against KitchenAid and that purchasers of this product should be provided with a five year parts and labor service plan at no cost.

The handle on the freezer door keep loosening. I have had it fixed at my cost only to have it loosen again. Also the door jams are very difficult to keep clean. The surface between the doors is not smooth and therefore collects dirt easily.

I have had my refrigerator for about 4 years (MOD: KSSC42QVS02). I have had a multitude of problems with the unit ranging from a broken ice maker, frost causing a leak from the freezer, but most frustrating is a repeated problem that the refrigerator will not cool appropriately. I have had 5 service visits from an authorized repair person and now am told I have to buy a part because there is a known issue with the one that shipped with the unit. Since I had reported this problem within the first 12 months and it was never fixed, I assumed it would be covered. Instead I get into a circular conversation with customer service reps who are obviously trained to say no. At this point Ive spent close to an additional $1000.00 for a refrigerator that is 4 years old. This had led me to boycott any future KitchenAid or related company products.

We built a home and bought all appliances new. The flat top stove is KitchenAid and we bought all in May 2016. Moved in Oct 2016 and used the stove several times to find out even with the stove cleaner it was not a good stove. You can see the eyes that we use they have like white built-in marks on top and I text the Co. - no answers back. No response.This cook top is bad.

Had trouble installing unit. The dishwasher had a leak that took three servicemen to correct. The leak came from the bottom of the unit. It apparently was a improper install. (Home Depot purchase.) It took 3 weeks to have problem resolved.

This built in oven is great, looks fantastic, goods exactly at the temperature I set it for, the instructions for care are very easy to understand, the stainless steel front is easy to clean with the Sears cleaner. I am very happy with my new built in oven.

I purchased a side by side Kitchenaid (KRFC704FSS00) fridge in April 2017 and was so excited for this beautiful appliance! It was their newest model, with all the latest features and upgraded interior and had a hefty price tag. After a few months our ice machine was not working properly so we had to have a technician come out. They told us this machine does not produce large amounts of ice and makes it every 3 hours. With a family of six this is not cutting it, there is never any ice!!!Woke up this morning to find our Fridge had DIED!!! No power and all the food was spoiling. The board blew out after 16 months of purchasing. Absolutely ridiculous. And of course since it has been over 1 year since purchase, so it is no longer covered under warranty. $500 later to have the unit fixed. To say I am disappointed is an understatement. I will never purchase a Kitchenaid/Whirlpool product again!

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

2 years and one month after purchase, my $6800.00 Kitchen Aid refrigerator had to be fixed. Price: $600.00. What a lemon! I am telling my friends and anyone who will listen what lousy refrigerators they make now. This company has really tanked in their quality.