We purchased the dishwasher (plus five other appliances) as we understood they were a quality product. After 30 months of minimal use we woke up to a major leak from our dishwasher thankfully not reaching our finished basement. Call in appliance repairman of high quality and had the the whole pump system replaced. The repairman said it was very common replacement on KitchenAid and it was probably a manufacturing issue. Talked with customer service and was told under no circumstances would KitchenAid stand behind their product as we did not call customer service first for service. Without a paper trail they would do nothing. I hope this will help other consumers make a decision on what products they will choose.

On 2/4/12, I purchased a Kitchen Aid double oven microwave unit nearly three years ago, when doing a kitchen remodel. All the appliances are Kitchen Aid, thinking we were purchasing a good, reliable brand name. Yesterday, I placed the oven in the self cleaning mode. After about 2 and a half hours, the inner glass panel on the oven door exploded, sending hot, shattered glass onto the floor. The intensity of the heat cracked the new cabinet along the top of the oven. I called the service center, and they indicated there have been no recalls on this problem. I am horrified to think that if my grandchildren were present, they could have been injured. After reading other complaints on this website, I think Kitchen Aid needs to do a recall on this unit. By the way, they did not offer to replace the glass. They said the glass was covered, but not the two service calls to replace it, and the glass can only be ordered by a service technician.

We bought our fridge model # KFIS29BBMS00 five months ago and started having trouble with the freezer not working. Weve had a technician out here four times and hes coming again today. I have called KitchenAid twice and they just gave us an extended warranty. They dont care about us and will not stand by their product, and we still dont have a freezer. Ive been out a lot of times and not to mention the food that weve lost. Everyone knows food is not cheap. Please dont buy any KitchenAid product. Id buy an old GE first.

Our dishwasher is the whisper/quiet, this thing is far from quiet. Ive had other dishwashers that made less noise and had so much more room than this one. It was here when we bought our house but I wouldnt recommend it to anyone!!

Refrigerator KSSC42QMS - I bought the above mentioned fridge in August 2004 for $5788 plus tax locally. I had remodeled an older house and redid the whole kitchen, bought commercial grade appliances in stainless steel. The fridge was the top of the line in 2004. Right before Christmas 2014 - 10 years later the fridge started to beep. We could tell there was something not working correct. We called the number on the sticker and were referred to an appliance repair shop. They came out and checked it. I paid $75. I was told that the board was going out and we would have to pay around $200 to have it replaced. Then we received a phone call where we were told there are no more parts available. I was totally shocked. I can understand that that kind of fridges are not build anymore; but that you can’t supply replacement parts for a fridge which was $6000, that’s just not right.Thanks to my son Bernhard, who is very handy and computer savvy, I didnt need to buy a new fridge. He checked online and read all the comments about the boards and the fridges, which were built up to 2007. There were different options for him: they offered to get a new board for $1500 which is the biggest joke, you can buy a nice fridge for that money! Or he could pay $20 for directions to repair the board, or just order the parts to fix the board. Since he didnt need the directions, he just ordered the replacement parts for the board. Obviously anybody can order those parts, just not the Kitchenaid Service Department or the Repair company! What a poor service! To make a long story short: my son ordered parts to repair the board for $18. EIGHTEEN DOLLARS!!! And fixed it himself within 5 minutes! I’m very proud to have a son like him! I always thought Kitchenaid was a great major appliance brand, I guess I was totally wrong. I will never buy anything Kitchenaid.

We bought all new appliances 4 years ago. The salesman at the appliance store said KitchenAid was the best. Well apparently he must get a kickback from them because nothing could be further from the truth. In fact the KF1S29BBMS00 french door refrigerator actually sucks! Shortly after we had it the freezer stopped freezing. At least this was covered by a recall. Now, the unit is 4 years old, the ice maker stops working. We called the repair place and they came out and very cavalierly said, Oh yeah there is a service bulletin on this. You need an add on kit to stop the unit from freezing up.OK to my thinking service bulletin is an admission of wrongdoing. Poor design in the first place. So since the unit is out of warranty and we chose not to pay for a ripoff extended warranty we have to pay over $430 to fix what was not designed right in the first place! How can this be our fault? Why would we need a warranty to cover a design flaw? Now while waiting for the repair person to come back with the part that they had to order the drawer in the freezer will not freeze. The lower main compartment is fine but the door will not freeze. DO NOT BUY A KITCHENAID APPLIANCE. Their poor design and engineering becomes your problem.

On November 17, 2011, I used my self-clean function of my KitchenAid gas range (model # KGRS807SSS01) according to instructions in manual. The oven is only three years old. After one hour, the oven turned off. The door was locked and it was not due to a circuit breaker. I have had to have two service calls, purchase an electric roaster to cook the Thanksgiving turkey in and received no help from the KitchenAid call center because the authorized repair person stated that I needed part #9762774 for the touch control system. But was told that the part would not be covered under the five-year warranty because it is not the touch control system. Utterly frustrated after spending three hours on the phone, two service calls and over $400 to repair something that should work. Both repair persons stated that they advise never to use the self cleaning function of the KitchenAid range for just this reason.

KSSCA 42QMS03 built-in refrigerator-freezer - Builder Centex (now a Pulte division) installed this optional upgrade appliance in March 2007 for $7000. Now, appliance is not cooling enough in freezer and almost no cooling in refrigerator; has flashing indicator lights; and has intermittent low fan noise. Repair tech said KitchenAid does not carry replacement for defective Main Circuit Board because Japanese factory for the board was damaged by the tsunami during the large earthquake that destroyed nearby nuclear plant, so customers have to wait till 2020, per KitchenAid, for KA to have replacement circuit board again.That tsunami was in March 2011 -- more than 4 years ago; how long does it take to have another company make that circuit board? Or does KitchenAid not care about its obligations to its customers for prompt availability of replacement parts? In reading the other damning reviews on this website, I am getting a clearer picture of the poor accountability of this manufacturer. What I do not understand is that Whirlpool, a highly regarded brand in appliances, is apparently allowing their upscale KitchenAid brand to languish in poor management practices.

I have used more than a few dishwashers in my time and this one works great. I have been using it for 5 years without issues to date knock on wood. It can hold a lot of pots and pans dishes China Tupperware and glasses without breakaway.

The sliding top shelf of my KitchenAid dishwasher is not sturdy. It requires a moderate amount of skill to use. The shelf must be gripped from below and after loading gently pushed back in an upward motion. When the shelf is pushed back, after loading, the shelf disengages from its roller bars and falls into the bottom shelf; this happens if the person loading forgets or jams the unit. It is difficult to reinstall. I have had to purchase an extended warranty from the distributor to enable normal usage. I purchased the unit and extended warranty from ABT Electronics, Glenview Illinois.

Like many other reviewers, we purchased high end KitchenAid appliances base on reputation. The steaming sensor was the only thing that ever impressed me. The fan never did much except make a lot of noise and the unit seemed underpowered compared to every other 1200 watt unit Ive owned. At just over 2 years old (and just after the warranty expired) we started getting error messages directing us to open/close the door. That resolved nothing. I unplugged it and fiddled with different buttons and controls, got it to limp along for a few months. Then the appliance went black. The local appliance technician says its a design flaw. The heat from the cooktop overheats the electronics that are in the door directly above burners. Most microwaves have controls in a side panel. $900 wasted.

We purchased a KitchenAid KRFC704FSS refrigerator ten weeks ago. Two days ago it began to warm itself up. KitchenAid uses just one authorized service company in central NC and they cannot get to the house to diagnose the problem for over a week. KitchenAid has no suggestions other than to wait for the diagnosis. They have no complaint numbers published. Not sure if they dont care about their customers, or if they just dont want to know about problems. I will never buy another KitchenAid or Whirlpool product.

Purchased a KitchenAid Dishwasher 4 years ago and have had trouble with it beginning 2 months after purchase. It flooded my kitchen due to a faulty water valve. With it under warranty the repairman states, I have seen this on all of these and they know it is happening and continue to put the faulty valves on these dishwashers. Then within a year the bottom rack wheels came off and did this on 2 occasions. Then all the front panel light went out about 6 months later. 6 months ago the top rack fell off (wheels & welds broke and were rusty) onto the bottom rack full of dishes with several glasses. Last night I started up the machine with no water intake and nothing occurred except the smell of wires burning. I will be purchasing a new dishwasher and it will not be a KitchenAid nor Whirlpool! Totally giving KitchenAid and Whirlpool a 0 rating.

My Kitchenaid refrigerator (27 Cu ft with french doors and freezer drawer at bottom) is counter depth and the lighting is disbursed along the side walls. It looks like a runway. Everything is visible and well lit and it has as much room as as a standard refrigerator that is much deeper. It is the top of the line and expensive but so worth it.

I purchased a KitchenAid dishwasher (KUDP02FSPA3) for my new home. We moved in December of 2007 and by December of 2011 the door to the dishwasher broke. It would no longer spring close. Because this model has the customizable front door to match the cabinets, the door is extremely heavy - heavy enough to kill a small child when the door broke. We immediately removed the cabinet part so that my 12-month-old baby girl would not be harmed or killed by this defect. I called last week to have someone come out and fix my dishwasher door and the cost was $164. Now that I am doing the research online, I see this is a common problem with this dishwasher model. Why does KitchenAid continue to sell a product that has a defect which could kill a small child? Why did we have to pay $164 to fix this common problem? Is KitchenAid waiting for the defect to actually kill a small child before coming up with a permanent solution to the problem?

Nov Posted by Amna 11/28/21 7:55 PM. I bought a kitchen aid dishwasher 4 months ago. Its stopped working right after one month. I called customer support and warranty, they said that they dont have any availability until next month. We waited patiently and the services guy showed up finally after one month. He took a peek at the dishwasher for 3 minutes and claimed that the motor has stopped working. He said that he does not have an extra motor and he needs to order one. He claimed that the motor would arrive by next week and he could come and install it. It has been 2 months now and the guy never shows up! We are calling and calling the customer support and there is no response. After a long wait time the callDisconnects. I would never ever recommend kitchen products to anyone ever! They have the worst customer service and they have no empathy for their customers! I am disappointed because I overpaid for this kitchen aid dishwasher. The worst company ever people! Never ever waste your money on such cheap and low quality and of course useless products!

Ive had more issues with this dishwasher due to its design flaws than any other appliance Ive owned.Design Fault #1: Attach for wheels for the upper rack are weak and regularly break with normal use. Ive had this happen 3 times so far and no amount of gentle use or babying will keep these from breaking over time. The design flaw is the thinness of the plastic used to hold these on. If you dont want to replace these, you can sacrifice some ease of mobility and use a wire twisty tie to reattach the wheel to the rack. It makes it harder to pull in or out, but at least its attached.Design Fault #2: Upon my wife complaining that it wasnt cleaning well, I found that the chopper had broken off from the shaft. No idea why, Ive seen others say that it is a design flaw and that over time it hits the housing enough to break the plastic. I cant say why it broke as I saw nothing in the housing that would have caused it to break off.Customer Service Issue: My wife called them and they told her only the rack itself is covered by the warranty and not the attached components. I called them and asked them if a hypothetical customer were to buy the dishwasher and it came without the upper dish rack, whether they would simply send the rack bare without any of the supporting components. She sheepishly told me they would and I told her that was ridiculous and I needed to talk to a supervisor. Upon returning after a hold she told me shed send me the parts under a one-time goodwill gesture from the company. So I had them send me 3x of the wheels and 1x of the chopper for the parts that had broken to-date. Ill hold these in reserve for when these items break again.Its simply ridiculous that they dont either fix the design flaw or cover the part as part of the warranty. I think they have to be aware of the design flaw otherwise they wouldnt explicitly refuse to cover it when you call.

Have had my kitchenaid stove since 1992. Performance has been great. I would hate to have to replace it, but the paint on the trim is peeling, and it is showing its age. Would like to touch it up but have no clue as how to do it.

Bought a KitchenAid Dishwasher 15 months ago. Almost $900. Wife wanted it to match our KA fridge. I thought, for that kind of $$, the KA DW would clean better and last longer than my moms $300 Kenmore. But the KA has never cleaned well, even with top-line Cascade products. This week, it would start but not complete a cycle. Nothing in the manual about this. Called customer service. Took them 20 minutes to tell me they have no troubleshooting advice for this problem. My only option was to pay for a service call and the machine is just 3 months out of warranty! I told the lady that I would be writing many uncomplimentary reviews. Im convinced that KitchenAid is not worth the extra money. It is NOT a better product.

It looks great in the wall, but I HATE this oven & wish I could replace!! It blows a very loud fan any time it is on - and it takes FOREVER to preheat! I mean 30-45 minutes to reach 350. And then blows an hour after you turn it off. No way to shut it off. After reading reviews of shattering glass, I am scared to death to try the self-clean feature! How do they get away with selling us these problem appliances?!

Our 7 year old KitchenAid Kss42QMSO1 side by side started chirping, the internal control panel lights were flashing and we could not adjust or control the temperature using the buttons. I first called the Kitchen Aid HELP LINE (that is an oxymoron). Talking to the fridge would have been just as helpful and all they were interested in doing was dispatching a service man, when he showed up we were advised that it was the control board # W 10219463 that had failed. When I asked the cost to replace it he advised that it was no longer available because the factory in Japan had been destroyed by the Tsunami. This was two years ago, and this huge company had done nothing to create a new supply?? Can you imagine Toyota or Sony using that excuse? Our only option was to send the control board to Chicago for repair and have the fridge / freezer out of commission for 3 to 4 weeks, also we had to sign some kind of a liability waiver. I thanked the service man and advised I would get back to him, then I started to surf the net and after some time I came across this web site and thankfully the blog from Chris in North Van. I live in White Rock and if I knew your address I would drop off a very good bottle of wine on my way to Whistler. Thank you, after reading your info I asked the service man to come back and remove the board. However he said he was prevented by Whirlpool / Kitchen Aid from doing this unless it was sent to Chicago. I contacted another excellent service man who is independent and had him do the removal. I would say unless you are very mechanical you would be better to go this route. He also advised that it was often the evaporator fan that caused the circuit board malfunction. Once it was removed I found it to be exactly as per the photo from Chris. I was able to locate the capacitor from SMI Industrial Electronics in the nearby suburb of Langley, it is a 22ouf 10X12 HI TEMP CAPACITOR 85 o and cost the princely sum of 36 cents (I even purchased a spare). I then took this to an electronics repair man who tested and removed the defective capacitor and installed the new one in less than 5 minutes, he would not even accept any payment. I would advise that unless you are used to working on circuit boards and have a very fine tipped soldering iron I would use an expert, even if he charges you. It would be easy to short out the wires with too much solder. I took this home and the service man came back and installed the circuit board and a new evaporator fan which for some reason is a stock item and in about 1/2 hour the fridge was humming, no chirping and we were able to set the freezer for 0 F and the fridge for 37 F. The temperatures both initially read the 70 F air temp. but started to fall quickly and a few hours later we heard the first ice being made and everything is working just fine. Our total bill including the fan was $260.00. Thanks again Chris, and like you I am amazed that the so-called help line would not advise of this. I am fairly certain our first service man knew of this option because when I told him about the info from Chris he was not the least bit surprised. He probably would be blacklisted if he went against the companys policies. Good Luck!

I bought it at a dent and scratch so sometimes it gets ice in freezer. The important part so far is that it keeps things nicely. It seems to keep everything beyond what is expected in the fruit and veg departments and milk lasts longer.

I purchased the KFIS29BBMS French Door Bottom Freezer refrigerator in 12/13. On November 1, 2014 the refrigerator quit cooling and the freezer quit. Of course, we lost food. The dealership brought us a loaner refrigerator because it took several weeks for the part to be delivered. It was repaired on Dec. 12, 2014. On Christmas Day 2014 while we were gone, it quit working again. Again we lost food. It was picked up to be repaired by the dealership on 12/26/14. The old loaner fridge was brought back and I havent seen my refrigerator since. I have called Whirlpool corporation and have been given the standard warranty speech that they will repair it. I have asked for a new refrigerator to replace mine since it was less than 1 year old and obviously defective. Supervisor Chris was not helpful and said I shouldnt have bought the refrigerator if I didnt like the warranty. So count me in if a class action suit is started. I suggest we now go to social media and tell the stories.

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200. They did not have an answer to our question, How has the faulty KitchenAid oven part or parts been improved so as to not malfunction again and cause our oven to be inoperable each time we use the self-cleaning feature? We do not want to have a repair done that may not really fix the problem. We called Consumer Reports. They recommended that we call the Consumer Product Safety Commission (CPSC). We will file a complaint with CPCS. In our opinion, this oven should be recalled by KitchenAid.

We purchased four KitchenAid items for our kitchen to receive a $600 rebate. Our reseller showed us the KitchenAid screen where all items were available for deliver in less than 30 days. This was a condition of our purchase. That was 04/01/2021. They delivered our oven and microwave and dishwasher. They never delivered our refridge nor wine cooler. They now claim end of the year. Our sales rep indicates maybe even later since the manufacturer reps come and go and KitchenAid changes its mind on deliveries. I called them and asked if we could pay a little more and pick them up IN STOCK at Best Buy and still get our $600 rebate. They refused. They are making us wait for an unreliable delivery date. They misrepresented the purchase. I saw the manufactures computer screen that said they would deliver. DO NOT BUY from whirlpool or KitchenAid since they will rob from you and not give you any rebates. In addition, they will not live up to their delivery dates even on their own computer system.

Remodeled kitchen and purchased 4 kitchen aid appliances - thinking they were of great quality and would last. Had nothing but problems since purchased shortly after purchased. Had problem with microwave door problems with fridge - ice maker. Problem with oven when self-clean - shuts down and cant open door. Had fixed 2x -this is the 3rd time! Dishwasher fixed more than once - refused to get fixed again and pay over $300 - can buy a new one.I currently have an ice maker, dishwasher and oven that does not work. Raising 4 children, I am VERY dissatisfied with Orvilles where I purchased the appliances and ESPECIALLY KitchenAid - that doesnt back up the products they manufacture with defects. I will NEVER purchase anything KitchenAid EVER again or shop at Orvilles. I have paid so many service charges and part bills. I refuse to give them any more money!

The fridge started leaking at the top. I paid $115 from a repairman to be told this is a known defect for this fridge (air leak at the top). So KitchenAid should offer free repair for anyone who this affects. They are now made differently, so why should I be stuck with a lemon? I am so mad right now, repairing it is out of the question as I was quote $650. Also if this is a known defect, why didnt KitchenAid alert us? I could have saved $115 by not having a repairman out to our house. The solution for this is to turn the water off to our fridge and not having a water or ice maker, which is half the reason we bought the fridge. Stay away from this entire brand. We are also dealing with a Kitchenaid microwave that the whole door has fallen apart, literally, cracking and chipping away and I spent $225 for a new door that should arrive any day.

KDTE404DSP0 - We are on week 4 now without a working dishwasher. It keeps shutting off on its own as if the door had been opened. The service tech has replaced every mechanical or electrical part on the machine without success. He just cant get the needed technical support from KitchenAid. They now have to remove it and take it to the repair shop.The wall oven KEMS309 convection oven failed in just a few months. The fan bushing failed making the oven sound like a helicopter was landing in the kitchen. From day one when the side by side refrigerator KSC24C8Eyp02 was delivered with the wrong handles and door was scratched with a buffer or something UNDER the stainless steel factory protective plastic cover. KitchenAid appliances have been 13 months of hell.

LOUDEST FAN EVER. I agree with all the complaints on this site about kitchenaid oven fans. Ridiculous how loud that fan is. I now regret my purchase. I am currently upstairs in an office and I can hear the oven clear as day downstairs, in the kitchen, on the OTHERSIDE of a 4000sq/ft home. JUNK.

New fridge delivered 1/30/19. 2/9/19 freezer completely covered in ice, day 15 freezer still not properly working. Called Kit Aid/Whirlpool & they said “we’re slammed”. They couldn’t tell me if it was in warranty. Told me to look at my manual. After many calls, a new fridge was delivered. They took fridge out of box to find one upper door was significantly damaged. Their answer was to take door off the one being returned & replace the damaged door. 8 months later freezer items are melting & refrigerator temp goes to 45 degrees. Thermostat is replaced. January 2020 freezer drawer & ice very loose. Won’t stay in place- another service call. February 2020 everything in freezer is melted again-another service call.Now, there is rust on the outside of the freezer door, and the top left door doesn’t seal well at all. The seals on both sides are torn. I was told that might be expected on a 15 year old appliance but certainly not on an 18 mos old fridge. I suspect when they swapped out the door from the broken fridge it didn’t fit correctly. Also, KA said I must have used abrasive cleaners & brushes for the rust to appear. That has never happened. We have been extremely careful to use only water and soft cloth to wipe. Their insinuation is insulting.I have been given names, emails, phone #s at Whirlpool, at All South Appliance etc. The customer service is lousy, non-exsistent in fact. After sending multiple pictures to different people, I have been told they cannot extend warranty coverage (I had been told twice that was probably how it would be handled). To say I am irate is an understatement. Never buy a KA. It doesn’t matter that you spent $3000 for what you expected to be high quality. It is junk and corporate KA/Whirlpool could care less.

I had a break down with my 7000 dollar refrigerator. Called KitchenAid they gave me a number of the official repair people. They came, problem was a control board. He said he can’t order the part, it is no longer made. I did not believe him. I called KitchenAid to order. He was right. My fridge is 5 years old now I have a 7000 dollar boat anchor. KitchenAid will not stand behind their product but is willing to give a discount on a 9000 dollar refrigerator. Please don’t ever buy a Kitchen aid or any other Whirlpool product. The quality is not there anymore. They should be ashamed of themselves and soon if this keeps up their doors will close. Spread the word about KitchenAid.

I am Kosher and when I redid my kitchen put in 2 identical KitchenAid dishwashers... They both stopped functionally fully after only a year. The same issue, only a short wash. How ironic... You can not tell me that isnt an issue with the model. KitchenAid said not my Problem. Have to pay for a service call. They didnt even have technical support... for DYIs. I would never buy a KichenAid anything again.

We bought a 29 cu. ft. French Door stainless refrigerator model KFIV29PCMS in 2013. We had repairmen out three years in a row. Each time required several visits. The air tower, ice maker evaporator fan, two fresh food evaporators, valves, a compressor, and a UIn were all replaced. We were out of a refrigerator for 18 days one time and over a week this last time. On one visit they sent a repairman out only to say that he couldnt fix it as it is a closed system. Every time its something different. We have had frost on the top left shelves with water leaking into them, water coming out of the ice dispenser, ice building up on the freezer drawers, water on the floor, and it just quit working. Although we had insurance, it only paid $300 for spoiled food. We have lost more than that. It is always so inconvenient to schedule time for them to come, then reschedule when the part finally comes in. I have complained to Good Deals where we bought it. I dont think they should sell appliances with so many problems. I complained to KitchenAid but all they did was take my complaint. Needless to say I have complained to the repair place,Gulf Appliance. My old Sears refrigerator lasted 26 years without even a service call, and it was a fifth of the cost. I cant believe a company cannot do a better job making an appliance. Did they even test them before putting them on the market? Apparently not. I will never buy another KA fridge again. Our microwave, stove, and oven are all ok but I wonder if they too will go out soon.

This part of a two-piece built-in unit with an oven below. (I am concerned that when it needs to be replaced, if I will be able to find something the same size.) The microwave is fine, no problems. The only issue is it is so deep, great for larger items, it is difficult to clean. Being that I am tall with long arms, I can manage but, a smaller individual would have difficulty.

Have to agree with all the reviews the quality is horrific. LED lights half out. Need to replace controller. The tray door fittings just broke like cheap plastic, the unit is less than 2 years old. Support told me to buy an extended warranty for $329.00. Bottom line they have zero quality control in the manufacturing process use cheap materials. The refrigerator is just plain junk. Stay away. Read the reviews.

I wish I could give KitchenAid their warranty company ZERO stars. This is the 2nd refrigerator I have gotten from KitchenAid since 2011. The first one had a compressor that broke, so after 3 painful months of back and forth with KitchenAid, my refrigerator was replaced. My newer one, the 2nd KitchenAid, has a broken fan and motor in the refrigerator (The technician explained that each KitchenAid now has 2 compressors, one in the refrigerator and one in the freezer.). The one in the refrigerator has broken. Parts were ordered and an appointment was scheduled. The technician assigned to repair the unit was given the incorrect phone number so he could not stay. I was asked if the entire unit (freezer and refrigerator) had been defrosted... Not one person I spoke with (appointment scheduling or the first technician) told me to defrost the frost free refrigerator AND freezer units. Now I will be without a refrigerator for ONE MONTH. Totally unacceptable.

We purchased the KUDS30IXWH in November of 2014. The unit works perfectly to our great satisfaction. Extremely quiet and dishes/glass are sparkling clean. We have only used the Normal Cycle. Cannot vouch for the other ones. At delivery the unit looked great. No problems were visible. Suddenly three months later blemishes/spots/watermarks mysteriously appeared on the white front panel. We tried every possible way to remove them. When wet they disappear but all reappear as soon as the surface dries up. Very strange! We are trying to find out whether other people experienced the same problem before contacting the company.

We bought this KitchenAid stainless steel 5-Door French door refrigerator at Best Buy in Nov 2016. After a couple of days of installation, we noticed the freezer frosting, so we went back to Best Buy and requested a replacement. The replacement same model refrigerator was delivered in Dec. In Jan 2017, the same frosting problem occurred. We called Best Buy asking to get it replaced again but told us to call KitchenAid because the purchase date was already over 1 month. Called KitchenAid and asked them if we can just get the refrigerator replaced or get a refund and told them that Ive read a lot of reviews about this refrigerator with freezer frosting and that KitchenAid should have known about this problem already. But KitchenAid customer service lack knowledge. All they know is schedule repairs. From here started the repair process. Theyve sent this repair people several times (6x) already coming up with different ways to fix the problem but the freezer frosting still persist. This last fix that KitchenAid tech support told the repair people is to replace the door and it will take 4-6 wks to get the part. It is very inconvenient. All Im asking KitchenAid is give us a refund since it is new so we can get a good working refrigerator. But all they can do is schedule a repair.

I have a model KEBC107KSS04 Superba Self-Cleaning Electric Wall Oven/Convection. Self cleaning causes the oven to malfunction or breakdown. We cleaned the oven once and had to pay for a costly repair. Oven would not go up to desired temperature. Oven temperature stuck on Low . We cleaned the oven a second time and the same malfunction occurred. I’m not willing to pay for a second costly repair. KitchenAid, I am sure is aware of the problem. Just reading the complaints made me aware, I am not alone.

As noted in many other reviews there is a design issue with the upper carriage. My wheels fell off New Years Eve and the upper basket fell down breaking 8 champagne glasses... several hundred dollars in broken glasses... dishwasher is 2 years old. Very unhappy.

Redid my kitchen with my dream kitchen and replaced it with all beautiful KitchenAid appliances. Replaced dishwasher after 5 years that was 6 months ago. And now looks like I am going to have to replace my double wall ovens after reading everyones comments on the e5 f1 costing $700. I might as well go buy new. And by the way I replaced my dishwasher not with Kitchenaid. I will doing the same with my ovens.

We purchased our new KitchenAid oven in July 2010. We finally moved into our new home in May 2011. It is now early 2014 and the ovens blue enamel lining is peeling and chipping and the racks have rusted. I contacted Lowes where we purchased the appliance and the extended warranty. A repair man was sent. Upon looking at the oven, he called KitchenAid and told them that the oven was not only chipped in many areas, but that those areas were beginning to rust. KitchenAid would do nothing, stating it was a cosmetic problem. Same with the warranty company. After further research, I have discovered I am not the only one with this complaint. Do not buy their products, they do not stand behind them and will not return phone calls. KitchenAid is a rip off and my $2,700.00 KitchenAid mistake makes me sick.

I contacted KitchenAid customer support during January 2012. I had bought a KitchenAid Microwave KHHC2090SWH in February 2011. It had suddenly decided out of the blue to stop working. I had contacted a repair technician and they agreed to pay for his visit. It is now March 14, and after 4 visits, the technician has been unable to fix the problem. He has now removed it from my home and even though I have had to contend with the absence of a microwave for almost 2 months, left me nothing to use in the meantime and no promise that it will be fixed only the confirmation that the company will almost never replace a defective product.I am so sorry that I decided on a KitchenAid and I will certainly let everyone and sundry know about my problems with the KitchenAid Microwave. I am at a loss as to what to do next. It seems like I am just trying to fly against the wind.

Stay away from the Steam Oven. We purchased this double wall oven which is a high-end Steam Oven on October 9, 2014. I cleaned it for the first time last week. The door does not seal between the panes. They are now streaked. There are big stains in the floor of each oven from the steam cooking. This is not able to be cleaned. I called Kitchen Aid, 800-422-1230. I was told the staining is normal. It is considered cosmetic and not covered under warranty. The doors are also cosmetic, even though I would need a repair man to disassemble the doors in order to clean them. I would not purchase this high-end item again, EVER. Although it cooks wonderfully, I want it to look clean. I am going to pull out the oven and purchase a different unit because having a double wall oven that cannot be cleaned is out of the picture in my house, as I am sure it is in yours.

Short story - Within 3 years the main control has gone bad, it no longer keeps temperature, and KitchenAid cannot provide me the parts to fix it even though its in warranty!!! Stay away from this product and stay away from KitchenAid / Whirlpool all together. Long story - Its completely worthless WITHIN 3 YEARS for a $4k product! I called KitchenAid and scheduled service to come out within 1 week (ok so far). Their service provider came out and said I need a new main control. They would order it and call when received. Two weeks go by, no call from them so I call. They inform me they are not able to tell me when the part will come in. Its up to their distributor and they have no way of knowing. Over 3000 customers are waiting on back-ordered parts. I wait another week and still no availability update. Meanwhile, I look online and see the part is available to ship the next day thru KitchenAids part website repair clinic. I decide to call KitchenAid directly again and a service rep tells me he sees the part is available, apologizes for the now four-week wait and says theyll send it directly to me via 2nd day. Of course, its now the next week (5 weeks without a fridge at this point) and the part still hasnt arrived. I called KitchenAid to ask what is going on. They said now the part is back-ordered until the end of the year at the earliest! Best case scenario that means I will be without a working fridge for 12 weeks!!! For a part that is supposed to be covered by warranty. DO NOT BUY KITCHENAID OR WHIRLPOOL.

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

Dishwasher looks good and cleans my dishes. Since I only wash dishes once a week, my dirty dishes are in there during that time. I do rinse them off but at times I smell an odor which I dont remember there being with my last dishwasher that did not have stainless insides. Dishes are 98% dried. Overall - I think it is a good dishwasher.

KitchenAid range was purchased then failed 13 months later. Appliance was fixed under extended warranty that I purchased. Now 14 months after being fixed, range has failed again with same issue. Research showed that this same issue has happened to multiple people with same results. Whirlpool/KitchenAid is in denial stating no recall, no service issues.

I bought my KitchenAid oven 6 years ago. It is rarely used. I use the self cleaning cycle for the 1st time on 1-3-12 and now the oven door is locked, the control panel or oven does not work. There are thousands of the same complaint on every site you can complain on the Internet! Cant something be done?

The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldnt work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

The washer does not clean dishes and leaves heavy film on dishes. It cuts on and off several times before washing. I had servicemen out, but they blamed it on our water. However, the last KitchenAid cleaned dishes great. I asked for a new dishwasher, but was refused during the first 30 days. Purchased on 7-19-11, Queen City, Monroe, NC. Please help me.

Great looking 30 inch range with double oven and four burners and center hot plate. Bottom oven a little too low, tough bending over to pull up a 22 lb. turkey. Other than that its a beautiful thing.

Our KitchenAid Microwave #KHMS155LSS-4 (manufactured May 2006) has been beeping randomly and flashing the Lock key or F2. Nothing short of disconnecting will stop the beeping. Even after disconnecting the unit, I will power it back up & the Lock key or F2 will appear again & the microwave will not work at all. The beeping will continue for minutes on end. This product is dangerous and after having read the same complaints on Consumer Affairs website, its a major wonder why it has not been recalled as some consumers have stated that the microwave will suddenly turn on. I contacted Kitchen Aid & had a live chat with a rep who said, Based on the issues that youre describing, there are no recalls for the problem with this model and serial combination. I am very sorry for the inconvenience. We can only suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact a local factory certified care provider for further assistance. Would you like some referrals?. This is very disappointing to hear, Kitchen Aid is not doing anything about the issue.

We purchased the oven (Kitchenaid Double Oven Gas Range KGRS505X) 1 1/2 years ago. The top broiler will not stay on when a pan is in the oven. It seems like it overheats and turns off. I called Customer Service and got no help. Now the baking unit failed. I called service and they replaced the ignitor. We asked about the broiler so they also replaced that ignitor but it didnt help. Then they said we needed a new oven gas valve but they dont have the part. Ive spent almost as much on repairs as I paid for the oven and its only 1 1/2 years old. I called Customer Service to complain but they were not concerned. All they wanted to do was to sell me a service contract that is half the cost of a new oven for just one year coverage. My GE appliances lasted nearly 20 years. KitchenAid is the worst. They have poor quality product and bad customer service.

We purchased the KUDS201XBL1 in April. To this day, we have only seen the clean light 6 times. We have been through 2 different repair companies, 9 emails to KitchenAid, too many phone calls to count, a new control board, being told to turn up our water heater, being told to run the hot water in the sink every time the machine drains and refills, telling us our pipes are bad, maybe it is the motor, the heating element, the control panel again, etc. What we have determined on our own is that the Pro-Wash & Heavy Duty Cycles will not complete. Normal wash and 1 hour wash will complete occasionally as long as the heat dry option is not on. Currently the latest repairman (an outside vendor who in his defense has really tried to work with the company) is waiting for KitchenAid to get back to him. KitchenAid has already told us our warranty does not include replacement, only repair. Well, at this point, I dont expect we will be getting even the repair had. We have basically paid over $700 for a dish rinser.

Kitchenaid khms2056sss-2 microwave - Microwave keeps beeping for no reason. Often controls are frozen and cannot be accessed for several minutes. Randomly selects cooking task such as reheating pizza or melting butter with no input from owner. Even after the microwave is unplugged for 5 seconds, it still starts up its beeping without input or any reason. Each time the unit is unplugged, the owner resets the time and date as requested by the screen. The light for the microwave does not go on adequately to see what is cooking. Due to the design, the window is so high that it takes steps to see into the oven.

I just spent $165 for yet another service call to replace the latch on my KitchenAid range that was purchased in July 2006 from Builders Source in Albuquerque, NM. This makes a total of almost $500 spent on repairs to a range for which we paid $1,346. This was the third call and the second latch for the oven door. The technician noted that the door hinges, replaced in November 2011, need replacing also. The oven door would not shut; it is losing heat and it couldnt maintain temperature and could not extinguish the light. Then, it would not open. All of these are safety and performance issues. There is no response to emails and calls to KitchenAids customer service.” Builders Source offered a discount if I want to buy a new range, but I dont want to shop for major appliances every 5 years. I dont want KitchenAids unsafe, over-priced, and unreliable junk in my house either. In addition to the range, the handle fell off my KitchenAid microwave, the compressor failed on the refrigerator, and the latch, springs, and door failed on the dishwasher. There was a time when an appliance’s longevity and dependability relied on being well-made, and buyers weren’t saddled with purchasing extended warranties. Until retailers like Builders Source insist that manufacturers stand behind serviceable appliances, consumers will be deluded and disappointed with shoddy merchandise and choosing between which brands will provide the least trouble and expense. I expect that KitchenAid will continue manufacturing unsafe, overrated products and unresponsive, uncaring service until their once-respected reputation and the retailers that push these shoddy products disappear.

As part of a complete KitchenAid appliance package purchase three years ago, we purchased a KitchenAid Fridge Model KRFF707ESS01. Rather than take the specced Frigidaire appliance group that was included with our new home purchase, we elected to spend the extra money believing KitchenAid was a superior product. During the past year, we have encountered some of the inner cabinet led lights not functioning and others flickering on and off. We have determined that it isn’t a simple fix such as a door switch, but rather defective led lights and or an led emitter control board. It appears this is a common problem, however KitchenAid is not acknowledging it as a manufacturer defect.I have read a number of online posts reporting the same issues. The reviewers report having replaced faulty led lights, only to have the same problem reoccur. In one case the reviewer stated they were advised that nothing could be done to remedy the problem. I strongly advise you to not buy a KitchenAid fridge with this led lighting design. Repairs are either extremely costly or impractical as the problem will only reoccur. A highly respected technician in our area has confirmed that this is a common problem with KitchenAid fridges. This is a manufacturer defect and needs to be dealt with accordingly.

I bought a KitchenAid Refrigerator Model KRFC300ESS01 in March, 2017 when I remodeled my kitchen. It is truly the worst refrigerator I have ever owned. It makes loud noises that a refrigerator should not be making. I have had the repairmen out 4 or 5 times because of loud popping and clicking, vibrating noises and because my food is freezing... not just in one area but all over the place... frozen eggs, fruit, etc. They have replaced one part in the back of the fridge twice and it is now broken again! I am going to give the refrigerator away because it is not worth selling and get one that works and does not wake me up at night with loud noises! And I can guarantee it will not be a Whirlpool product!

WE bought a complete kitchen set but after one year the 4 lights in the top of the refrigerator stopped working. The place where we bought it, Heber Appliance, could not fix the problem because of the way its designed. It wasnt the bulbs but the wiring. So they gave us a deal on a new one. Now the exact same problem is occurring. The 4 lights in the top of the fridge started flickering a week ago and now are out completely after one year. We will never buy KitchenAid again ever!

We bought this KitchenAid Range in December 2015. One year and 2 weeks later the oven stops working on Christmas Day. No longer on warranty. This is the worst appliance I have ever owned. It takes a long time to preheat and the bottom baking drawer doesnt seal well. I wrote an email to KitchenAid customer service and have not received a response. I hope this review prevents others from buying this expensive, undependable range. This is a real lemon.

I am extremely disappointed and disgusted with KitchenAids failure to stand by their product. I purchased a $3000 stainless steel fridge last year and my fridge is still under warranty, but because the rust is cosmetic, KitchenAid feels no obligation to stand by their expensive stainless steel product and Ive been told that it is rust resistant, but not rust proof. They say all stainless steel can rust in certain environments. I have only used soap and water and never used a stainless steel cleaner or corrosive or abrasive product on the fridge and it is in my newly built and dry house. It is under a year old and I wonder what itll look like in another year. Kitchenaid offered me the opportunity to extend my warranty for hundreds of dollars, but offered no repair or replacement of the rusting door panel I called them about. What kind of stainless steel exists? Low-quality stainless steel with impurities. My stainless steel Bosch range hasnt started rusting and I clean it constantly with various cleaners. Clearly KitchenAids product is inferior and low quality.

We recently bought a kitchen full of appliances and have already had the double wall ovens replaced (after less than a year) and the ice maker in the refrigerator has NEVER worked properly. Kitchen Aid is a pro at disassociating themselves with resolving the problem. I have now had service on my refrigerator 4 times, replaced the ice maker only to have it still dispensing crushed ice I have neither selected or wanted. This time, they kept me on the phone for over an hour (really) as they passed me from person to person only to schedule service but not tell me that they did. Each time they come out, it will generate yet another visit if they need to order a part. AT WHAT POINT WILL YOU TAKE THIS APPLIANCE OUT OF MY HOUSE! I foolishly purchased the extended warranty for all my appliances - well this only lets the manufacturer off the hook because they push everything off to the extended plan that I paid for even if the problem occurred under the original warranty! What a hoax. LEARN FROM ME AND DO NOT PURCHASE THESE APPLIANCES.

I regret for not reading these reviews before going to Best Buy to purchase the KitchenAid dishwasher. This machine is useless. Im doing all my dishes by hand. No point of running the machine. I think they should issue a recall on all the crappy models mine included.

We purchased this model of KitchenAid wall oven from a Portland OR appliance company (Sept. 19, 2019). After the new oven was installed it quit. The were kind enough to replace the oven with another new oven. That oven also had the same problem and KitchenAid had repairmen come out for months replacing parts to no avail. Finally they replaced our oven with another new oven on 12/3/19-, (Our 3rd wall oven installed, same model) This oven quit on Christmas Eve. Now it is working intermittently and KitchenAid will not refund our money; will not waive the fee charged by the repairman if the oven is not acting up at the time they are here to service it. I am very unhappy with the wall oven and with KitchenAid customer support. Beware. Go to another brand.

Model # KUDL021RBS4 - As two retired old folks, we use a lot of paper plates and have used our expensive all stainless dishwasher no more than three times a month. It was purchased from Lowes 2007. A month ago, the LEDs on the control panel started flashing. Wife called KA and they connected us to a tech. No problem, he says, change the circuit board. No problem, I say. I build computer up from parts. Ill change out the part from Whirlpool. The washer worked once and the lights started flashing again. Washer wont run. The internet chat line person knew nothing about that. He sent me a copy of what was included with the owners manual that doesnt reflect the actual model. Question is, do I waste another $250 with further service calls and parts or do I buy a disposable one for only $247 and give up on those pretty premium expensive disposable appliances? Samsung did me wrong, now Kitchen Dis-Aid. Why pay more? Whats the point?

I have a KitchenAid stainless steel side by side built in fridge. In August 2015, it started beeping constantly. I had a KitchenAid service person to my home. Immediately, thereafter, my fridge stopped working completely. The service person came to my home again and got the fridge working but it still beeps constantly (24 hours a day). I called KitchenAid last week to follow up on my replacement part and I still have no answer from them. Very poor service for a very expensive product.

Do NOT purchase Kitchenaid dishwasher model KDPE234GPS0. I purchased one on 21 APR 2018, model did not work, all it could do was fill with water and sit there for about 5 minutes and then drain. I removed the unit and exchanged it at a different store across town for the same model. I installed the new unit this morning of 24 APR 2018 and it appears to have the same problem. The unit will not agitate or spray water, whatever the term is. Ive recorded a video with my phone inside the dishwasher. All it does is fill, sit around for a bit, and then drain. I will more than likely be returning this for different model, if not a different brand entirely. I dont place any fault on Lowes for this failure, except for maybe selling this product to begin with. Theyve been more than helpful with my problems and I will continue doing business with Lowes.

So Im cooking some chicken on the back burner of my KitchenAid Superba when suddenly without any warning the glass shattered all over the stove and into my food and almost in my face. Im not happy and Im just glad that my grandchildren were in the kitchen as usual because I watch them all the time, I just didnt happen to have them tonight.

KitchenAid Gas Range model KGSA906. When self-cleaning for the first time, it stopped functioning. The panel is dead and the oven is locked. The repair guy said it is a known defect with KitchenAid. KitchenAid would only respond that it is not covered under the warranty. Now, we have cleaned the oven a second time with the same result. KitchenAid is being sold as a quality product and they should stand behind their product on this clear design defect, but they are not.

We bought our oven in 2008 and paid about $1500. Immediately noticed that every time wed cook it would smoke furiously. Called the place we bought it from and were shunted back and forth between sales and repair people. Then we noticed that it was getting dirty - like super filthy with thick residue everywhere that could not be scrubbed, so decided to use the self-clean setting. I left the house and returned an hour later and the entire house was covered in smoke. Dog was literally choking, and cat had holed up in the basement. Had to open every door and window to ventilate. Called the place, we bought it and got the same run-around.Were not a wealthy family so this oven has been our ONLY oven since we purchased it and its a daily battle. The door has fallen off, the board has been compromised, the stove top is awful to clean and cant keep an even temperature. Every time we use the oven we end up having to open the doors and windows. Total nightmare. Surprised no one has sued KitchenAid since its apparent theyre aware of these issues. Read the reviews online and realized that this was a thing with KitchenAid ovens in particular.

I purchased counter depth refrigerator in 2017. My daughter and were getting sick. Months later I noticed the fridge was not cold. The evaporator was not cooling. The repairman put another one in and that one broke as well. They sent me a new fridge. It was dented but I took it. AGAIN...noise coming from evaporator area in the back panel. It was repaired and the ice cube maker stopped working well. A couple of months later it completely stopped. When fields appliance repair came out the older man leaned on the drawer I am guessing. The ice cube maker is finally working but the drawer is bent out on the upper right hand corner. There is warm air and air leakage on the upper right corner. Icicles and frost on the top inside seal with frost on the tray. I can easily put my fingers under the seal. My freezer is not cooling properly with air leakage. I wont mention the dent that they put in the frame of the door either. I want someone to fix my freezer door.

I have replaced my stainless steel Kitchen Aid dishwasher twice in the past 9 years. The first time there were issues with the motor/electrical. My current one continues to have problems: electrical issues, wheels falling off, top basket not aligned ever. The product quality is so low. I cant believe I replaced it with another Kitchen Aid. The only reason is that I wanted to match my other appliances. I do not recommend Kitchen Aid dishwasher as their longevity is about 4 years max. Thats a lot of money to invest for just 4 years.

We bought this Kitchenaid Superba almost 20 years ago. It is stainless steel and has maintained its appearance and durability. It is a side-by-side and not as roomy or as large as I would like, but is a great refrigerator. Its reliable and it looks great.

I purchased a counter depth side by side 36 inch refrigerator in 2012. Twice, the thermostat broke and had to be replaced. Now a repairman diagnosed a gas leak. He had no idea where the leak is coming from. It is too expensive to fix. Now after spending about 2400 for the refrigerator, I have to replace it.

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

We have a Kitchenaid Superba stove and oven model KGRT607HWH6. It was in our house when we moved in 2004. It has a glass backsplash. Three years ago the backsplash exploded with my 10 year old twin sons and a teenage friend and myself standing within three feet of it. We are lucky we were not hurt. I think the pots cooking on the stove may have been touching the backsplash and it just got too hot. But, what a stupid design for a stove top! The repairman did order a new backsplash for $100. For years I would find tiny pieces of glass stuck in corners and crevices in my kitchen. I guess I should be ashamed to admit it, but I have never used the self-cleaning feature and the oven is quite dirty. I started to look for instructions on-line, but, after reading all the complaints I am scared to try the self-cleaning feature. The instructions say to not use a commercial product. Not sure what I should do.

KitchenAid had an advantage right away with me. Our old dishwasher was so noisy my wife would not start it until we went to bed far away from it. So I was ready to spend anything when we replaced it. We spent a little more, not much really, and have been happy ever after. Our KitchenAid has been very quiet and we are happy campers. I am definitely a fan of KitchenAid dishwashers.

Kitchenaid mfg number: KEHU309SSS item number 22362407010. Ridiculous ridiculous.... loudest oven fans ever.... loud noises when using convect or just the regular oven... I agree with all the complaints on this site about kitchenaid oven fans.... Had a guy from sears where this item was purchased to look at it and said that it was normal... nothing can be done.... Never again Kitchenaid!

If your dishes have a white film on them - that isnt the dishwasher. That means you have hard water, complain to your water company. To get the film off your dishes, put three cups of white vinegar in the bottom of your dishwasher and put your dishwasher soap in as usual on run your cycle. The best brand out there to help get rid of hard water spots on the glassware is Finish Brand Quantum tablets.

Purchased new counter top gas stove with vent that comes up behind it. Was installed in December 2014 and vent hasnt worked ever. Local contract repair company has been out 7 times and on the phone with KitchenAid techs and replaced parts and still not working. Last time KitchenAid sent parts but missing a screw on back order and wont be here for another week to 10 days and may still not work. We were told today that if it doesnt work this next time they will send out another contractor to verify that it doesnt work and then may replace unit. We will never buy another one of their products and suggest no one else does. Worst customer service ever! We own 3 homes and will never buy another KitchenAid product. I hope others read this.

Purchased new microwave (KMHS120ESS-2) in April 2016. Heating element failed in March 2017 and was repaired under warranty. Heating element failed again in May 2017. Element was under warranty but labor (greater cost of the two) was not. Believe problem not the element but something else that triggers the failure. Consumer beware of both poor quality of product and failure of the company to properly diagnose the root cause of the problem.

I purchased a KitchenAid refrigerator. I could never get the ice maker out. Later found out it was stuck shut. At about 11 months I notices residue on the bottom of my glass after my drink sat. The volume of the powdery substance was quite substantial and noticeable. I really worked on the ice maker and forced it open. There was a pile of white powder inside the ice maker and on the sides of the interior. I cleaned it thoroughly removing all white power and thought the problem was solved. They just forgot to clean it before shipping it. After cleaning it the water/ice was clear. Within 3 months I noticed the white powder was back in my drinks. I cant believe how much of this powder I must have ingested. I called KitchenAid. Sorry you are out of warranty. I suggested they come out and get a sample of this white powder and identify it as harmless or toxic, if not for me then other who may have not noticed it. Sorry your out of warranty. Can I send you a sample of this powder and you can tell me what it is and if it is normal to be in my drinks. No. CAUTION!! LOOK in the bottom of your glass after the ice has melted. Dont let your children drink this substance. Write me if you have had similar experience.

After a year and half, I had to have the repairman come out to fix the oven. $230 later, it worked. But now the oven is less than 5 years old and the oven will not work. And the over-the-range microwave will not work either. I will never buy another KitchenAid appliance again. I have had other microwaves and ovens from different brands that lasted three times as long and were much cheaper! Stay away from KitchenAid products unless you like throwing away money!

Well, it started in October and finally, on April 1st (a coincidence?), I found out the part for my oven (replaced once before) was no longer manufactured and they could not find it. I had been promised on 6 separate occasions the part may be available (such fun having Christmas with no oven). It was a litany of no return calls to update the status of the part. The response: Were an incoming call center; we cant make outgoing calls. Hello?! - Its the 21st century.They did offer to pay for the part if I could find it on my own - of course; Ill do your job for you and on my time! As further compensation, they offered me 15% off the purchase of a new unit - once I supplied the invoice. Provincial taxes are 13% in Ontario - so big deal. I will grant you the stove is 10 years old and gently used, but is built-in obsolescence just the way it is? I feel terrible about sending a unit of this size to scrap when a dependable part was all that was required. I have gifted many friends and family KitchenAid products under the apparent fallacy theyre built to last. Never, ever again.

Bought a KitchenAid fridge, French doors, freezer on bottom two years ago for total kitchen remodel - all Kitchenaid appliances. I have had multiple programs with numerous appliances. I now have WATER from the ice maker coming out on my gorgeous hardwood floor and ruining the cherry cabinet around the fridge. My side-by-side fridge/freezer I bought 22 yrs ago from Sears and moved to the basement is working fine... NEVER required a service call. I used to be a KitchenAid fan. NO MORE. I would NEVER buy another KitchenAid product. No wonder they try so hard to sell extended warranties. They are selling junk and its NOT cheap.

After using the self-clean option on our Kitchen Aid range, the oven door locked, the oven could not be turned off or regulated, and an indicator light for the probe was on the display screen. Due to the inability to turn off the oven, weve had to unplug the unit, not use the oven, and light the stove top with a lighter. Ive read numerous complaints on the internet regarding this product and am applaud that KitchenAid has not recalled this item. Agreeing to replace a part through 2010 and not pay for the service call in unacceptable. We did not use the self-clean option until this year (2011) and had no reason to question the product prior. It is a very dangerous issue. KitchenAid needs to rectify this immediately.

We have now had 3 different refrigerators from Jenn-Air and KitchenAid in the last year because they keep breaking down. The Jenn-Air refrigerators compressor completely died and they had to give us a new fridge. We picked a KitchenAid and 2 months later it stopped making ice and we found out theres a wiring problem. They are giving us a new one again. I am so frustrated with this situation.

I have the same problem than Denise of Mahwah, NJ. The oven does not keep the temperature, plus the self cleaning does not work at all. Also the stem comes between the window then it left mark. I bought also a dishwasher KitchenAid. 2 hours to clean and dry dishes. No clean dishes and not dry. I will never buy KitchenAid again.

In 2007, I purchased a KitchenAid refrigerator from Pacific Sales. The refrigerator made funny noises when it ran but I put a piece of tile on the interior metalwork and the noise went away. Seven years later in 2014, an alarm went off inside the control board indicating a problem with the evaporator cooler. As it turns out, KitchenAid or Whirlpool used substandard capacitors in their control boards leading to premature failure. Mind you, this is a $6,000 refrigerator. When I contacted KitchenAid, they informed me that the part was no longer available due to a tsunami in Japan. KitchenAid referred me to an aftermarket control board manufacturer that wanted $800 for the part. They said that they used to have the boards repaired but that was no longer an option. After following the instructions on Steve Jenkins blog, I was able to have the board repaired at Rockstar Computers in Upland, California. Total cost of the repair was $55.

Did not always get dishes totally clean, but did a good job overall. When purchased cost significantly more than a number of other brands. Quiet and worked much better than a Whirlpool in my current home.

I purchased my electric double oven a few months ago, (2), This morning we couldnt turn on either ovens. Also, the blue paint is chipping inside the ovens. Cannot get service until December 23, from someplace about an hour away from us, they dont have anyone closer. Although there is a repairman in our town. Customer service is totally useless.

We purchased a KitchenAid microwave/oven combo in April 2013 while building our home. It was installed in December. It immediately experienced an error. We called to have it serviced, but the repairman could not find the problem. The error had disappeared! It is now May, the warranty has expired, and the oven is beeping non-stop at all hours of the night and intermittently throughout the day. When it is experiencing this problem, none of the keys on the keypad work. I thought KitchenAid made a quality product, but this is not the case. Very disappointed that such an expensive product could cost us this much trouble and sleepless nights. Its a holiday weekend, and no one at KitchenAid can be reached. Not a happy KitchenAid product owner!

Never ever buy KitchenAid appliance, service is garbage, product is garbage, warranty is garbage (warranty with Whirlpool company). I spend lot of money for KitchenAid appliance but after 1 year my KitchenAid appliances broke down, every single month. I called to Whirlpool for warranty. They sent a technician twice after I called 40 times, when the technician arrived, I knew more about appliances then he did, I dont know how they got hired. After 2 months passed and they couldnt find whats the issue, they said they will replace the fridge; a month passed and attempted to delivery a new fridge. When the delivery people arrived they said they cant deliver the fridge to the apartment because the fridge was too big (keep in mind they were the delivery guys). So they left and said to reschedule. We rescheduled, and a month later another delivery attempt was made by different delivery ppl but they gave the same answer which was to reschedule because the fridge is too big and that they need a technician on hand to remove the fridge doors so it can go in the apartment. So now we had to reschedule for the 3rd time... 4 weeks later we receive a call from the KitchenAid delivery department and said that if we would like the delivery done on a Saturday, I said that I was busy on Saturday and that if we have waited 4 months for this. Lets wait another 2 days and deliver the fridge on Monday, the representative said that Saturday is the only day for the delivery and that the delivery company wont be working with KitchenAid anymore. They have internal issues. So now we are trying to reschedule for the 4 times and 5 months have passed since this headache has started... A job that any other company would have fixed in 1 week is taking KitchenAid so far 5 months. I am calling the customer service every day trying to get the fridge resolved. But Im being pushed around from customer service to product and exchange department to delivery department to other departments. The KitchenAid Warranty Department should be investigated and see why are they taking people’s money and making them feel assure that once the appliances are broken, they will fix it; but instead they are a fraud.

DONT BUY!! This range DOES NOT CLEAN!! The technology of AquaLift Self Clean is falsely advertised. Do not use oven cleaners. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Quote from manual. Dictionary: self-clean (of oven, filter, etc) - having a mechanism to clean itself. They have a customer service number dedicated to the AquaLift Self Clean system.This model, #KGRS202BSS, vents out thru center of oven door, venting out the front top of door positioned immediately below the range top handles causing handles to heat to VERY HOT! The oven tempered glass is cleaned by removing the whole door, disassembling - then cleaning both panels inside of glass & outside! HAZARD. A scratch to tempered glass can compromise it. NO one tells you that; do they!! How does this help improve to free up your schedule? What surface does one place the door on to clean it? HAZARD is cumbersome, possible breakage and injury while handling. Black stove top is NOT porcelain & stains permanently... as do the burner caps and burner flame tops. The top non-fingerprint stainless by panel scratches incredibly easy. It takes a long time to heat to desired temperature. UPSIDE: Range is attractive looking if thats all you require out of a range.Beware, KitchenAid is not customer complaint friendly to resolving issues - read reviews, they just keep sending out repairmen! They will chase you around the Cuckoo Clock! Once out of warranty, they will not talk at all! Check out the BBB complaints too! From www.whirlpoolcorp.com: We are the number one major appliance manufacturer in the world, with approximately 20 billion in annual sales. We provide purposeful technology that helps free up your schedule for what really matters. We feel that our products positively impact your life right now. Mission: Create Demand and Earn Trust. We are NOT feeling this right now!! They manufacture just about every brand, hmm.. monopoly springs to our minds. They are a global company. The sad part, this type of technology is fast becoming the future of all ranges! Why not! Whirlpool owns just about every brand so what they do becomes the design of all our product choices.

Purchased a KitchenAid refrigerator to replace my ten year old Kenmore. Model is KRFF300ESS. After a few months...noticed spots of rust on the stainless steel. Called KitchenAid...and they replaced the doors. After ten days of having the new doors installed, I can see rust forming on the steel again! I never even touched them with any sort of cleaner at all! Their customer service experience has been the worst. They keep promising theyll resolve the issue but never follow through. At this point theyre blaming me. Very disappointed in the construction of the product and their customer service. Ive owned multiple competing brands of appliances and other stainless steel products in my kitchen and have never experienced this. I cant in good conscience recommend KitchenAid refrigerators.

I purchased, unfortunately, the complete upper end Kitchenaid appliance for our kitchen 5 years ago from Home Depot and with the extended warranty with Asurion. Within 2 years the dishwasher had many problems that required several repairs: new computer board, new pump, new door, new seals, new wash arms and more. The self clean for the oven never works at all and never fixed. The microwave often refuse to work at all and must unplug and wait 15 or more minutes to work and never fixed. The worse... the $3500 French door refrigerator freezer has died 4 times. Needs new defective wire system that the fix damaged interior parts that were never covered or fixed. Next the freezer fans died. Next the ice maker stopped making ice...still waiting for that fix. And now the water will not flow as well. And each time we must shut it down and lose lots of food. Asurion coverage is slow and limited and uses distant repair companies that break things and never follow through for many weeks. Do not buy their coverage. Home Depot never back these awful appliance either. And Kitchenaid simply does not care and says sorry its is not their problem. Worse appliance I ever had in over 50 years. Avoid at all costs.

I called KitchenAid service and spoke to a supervisor. I told her that I have had one of their fridges for under 4 years, and had purchased the extended warranty. She expressed no interest in looking at photos of the hundreds of small rusty colored spots all over the front of my fridge. She did not seem interested in finding out what caused them. She told me I would have to pay for a service call, as they only warranty cosmetic damage for 30 days. I have always used stainless steel cleaner on my appliances and the fridge is the only appliance that has these dots. KitchenAid offered to help whatsoever. Terrible customer service; will never buy their products again.

Garbage refrigerators, stick to that mixer. $3200 junk. Had it for three years now and have spent thousands between fixing this worthless piece of garbage and throwing out spoiled food. KitchenAid just finds different ways of avoiding backing their product. I tell everyone when I get the opportunity to avoid Kitchenaid fridges. Mostly because they dont honor their warranty, which was in the neighborhood of $700 as well.

I have never written a review, but compelled to because my experience with KitchenAid has been so terrible. I wish it was possible to rate KitchenAid zero stars. I have had nothing but problems with my brand new KitchenAid refrigerator (model #krmf706ess01) since I purchased it in January of 2017. In the last 7 months I have had to call KitchenAid on numerous occasions. The first time I called regarding the freezer because it had completely frozen over - The drawers would not slide open/shut because it was frozen solid. There was blocks of ice everywhere and all of our food was freezer burned. A technician from one of their hired contractors came out to fix the problem and afterward instructed us to empty the freezer for 24 hours and everything would go back to normal. We did so - throwing away all of the freezer burned food which was probably close to $300 worth of food. We refilled the freezer after that 24 hour period and the same thing happened again! Ruining all of my food again, and refreezing over again. At the same time, we began having problems with the water dispenser/ice maker leaking into the fridge. We called again and KitchenAid said they would send someone out. They scheduled the appointment for August 3rd - using the same repair contractor. I was given a 4 hour window meaning I had to stay home from work. August 3rd - nobody shows up or calls. I call Kitchen Aid to let them know that happened and after sitting on hold for 57 minutes, I was finally told that repair contractor needed to order a gasket and it would take 2-3 days to come in, but because of the inconvenience of nobody showing up, they would work with my schedule when rescheduling and give me a targeted time. Even though I complained about my food being ruined 2 times, nothing was done or said about that.2-3 days then passes by and nobody from the repair contractor called. 4 days later, someone finally calls and said they had to also order an ice maker in addition to the gasket. They have not seen the leakage problem at this point, but theyre ordering parts? Another 3 days passes and nobody called, so I called them. They let me know they had us scheduled for a technician to come out the next day. When was somebody going to tell me? They said they would try to get us a morning appointment. When I told them KitchenAid said they would work with my schedule, they just said they would try. I immediately called KitchenAid, explained this whole fiasco all over again, and the customer service rep offered me a $125 gift card for the ruined food, and said to have the technician come out one more time, and if problems still persisted after that, they would give us the option to either replace the unit or choose another refrigerator. The next day the repair contractor came with no parts that they claimed they had ordered and were waiting on. The guy looked at the freezer, said Wow thats really bad and claimed we needed a new door, which Kitchen Aid would need to approve, and would take 4-6 weeks to come in. He looked at the ice maker and said he would take care of that another time. I called Kitchen Aid immediately. The representative proceeded to tell me that they will not replace the refrigerator that their policy requires a certain amount of information and severity and our case does not qualify for a replacement as per their policy. He said the representative I already spoke to should have never promised me something thats not true. When I expressed my concerns - needing to miss work again, not being able to store food, having only $125 reimbursed even though I probably lost about $500 worth of food - his response was I understand, but offered no real solution. The only option he gave me was to send someone from a different repair contractor for a second opinion. So now I am left waiting on another appointment, with another technician, along with another day lost from work. The pictures Ive attached dont even begin to show how terrible the freezer ended up getting - this only shows the beginning of the problem. I am unbelievably disappointed in the product and service. When you spend thousands of dollars on a new refrigerator, you expect it to work properly.