I had a break down with my 7000 dollar refrigerator. Called KitchenAid they gave me a number of the official repair people. They came, problem was a control board. He said he can’t order the part, it is no longer made. I did not believe him. I called KitchenAid to order. He was right. My fridge is 5 years old now I have a 7000 dollar boat anchor. KitchenAid will not stand behind their product but is willing to give a discount on a 9000 dollar refrigerator. Please don’t ever buy a Kitchen aid or any other Whirlpool product. The quality is not there anymore. They should be ashamed of themselves and soon if this keeps up their doors will close. Spread the word about KitchenAid.

I purchased KUDC20CVSS dishwasher. After 9 months of service, it started making a horrendous noise. I had warranty service in several times and they could not determine the cause. Now, since its off warranty, and despite never fixing the issue while on warranty, KitchenAid wants me to still pay any labor. This tells me that there was purposeful delay to wait for the device to be off warranty.

KitchenAid has been my go to appliance ever since the first used dishwasher I purchased 30+ years ago, still working when I finally decided to upgrade it after 20+ years. I had it for 20 years, and it was already a used item when I purchased it. So that was my first introduction to KitchenAid and I have depended on their quality appliances ever since. I have not been disappointed with my all KitchenAid kitchen appliances for my oven, refrigerator, and dishwasher.

We remodeled our kitchen in 2004, bought top of the line appliances. I have had nothing but bills with all of them, the dishwasher being the worst. We bought the appliances at Lowes with the 3-year warranty. Used the warranty and still am being out money for repair. So disappointed in what my husband and I thought was the best.

We have experienced complete failure of our KitchenAid over 5 times. Each failure occurring immediately after a self cleaning cycle. The cycle successfully complete its cleaning. Then the oven will not heat. The problem is the failure of the Oven Overheat Thermal Fuse. Why does the fuse fail but the cleaning cycle completes its job? Most importantly, where is the RECALL? The problem has been reported since 1998 at least! What is the permanent fix?

KUDS30IXBL Superba Series Dishwasher - Having the same issues as the other owners have described. The control board has died three times in 2 years. When I called customer service they said the control board was under a 5yr limited warranty and that they would send out a technician to fix the dishwasher. Keep in mind they select the repairman who comes to your house to do the work. What they do not mention is that you are responsible to pay for labor, the initial diagnostic visit AND the second visit to actually fix the broken device. The day of the scheduled visit, the technician calls to remind me that there is a $70 charge to just come look at the device.What angers me most is that even though this is a repeat issue, and that Kitchenaid/whirlpool chooses the repair company (who should fix the issue right the first time), the company will not take care of the labor fee. Their official line is we just take care of replacement parts and that I should take up labor issues with the technician. I feel like this process is put in place intentionally to take advantage of their customers and to absolve themselves of any accountability for their poorly manufactured product. This company is perfectly fine letting their customers total cost of ownership grow out of control. At this point, I could have purchased another dishwasher just from the cost of repairs.To summarize, this dishwasher is garbage and the company treats their customers like garbage. Another example of that is that I also own the front loading washing machine that has mildew issues (currently in a class action lawsuit). Their defense is that their customers should know how to properly use a washing machine. This is a great example of a company that does not stand behind their product nor do they care about their customers. Im sure there will be a class action with this line as well.

I purchased the flagship KitchenAid refrigerator. I am still under my factory warranty so my Masters agreement through Sears cannot be applied. Its taken 4 weeks now and my refrigerator has not been repaired. 2/17/2021 was my second repair date. Nobody showed up. Nobody called. No service and repair. I am living out of an igloo for a month. My over-the-counter ice maker I purchased last weekend just to have ice. Today Im sending this review to get someones attention at KitchenAid to back their product and contact me. **.

I paid for high-end KitchenAid appliances because of the reputation of quality and service, and Ive experienced nothing but the opposite; in 2 years, my refrigerator needed a cooling element replaced, my oven glass exploded across my kitchen (thank goodness my children were not standing there!), a heating element in my convection microwave needed to be replaced, and most recently a door switch in the microwave needed replacing because it was causing it to not operate. This last repair, I was out of the 2-year warranty by one month, and they are refusing to cover the $142 cost of the repair. They dont stand by their products. In 2 years, for the thousands of dollars we paid, nothing should go wrong with any appliances, let alone these many occurrences. And to not cover a repair being 1 month past warranty, especially with all of the other problems Ive had, even just to save face, is ridiculous for such a large company.

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid wont do anything even though this is the second time it has happened. First time was fixed by them because it’s on first year. I decided to call government site of consumer safety products.

The food does not get very hot regardless of temperature set. It gets warm or warmer. Prefer my toast oven if the dinner is not large. This little oven cooks faster and HOT. Customer Service was UNHELPFUL and rude. Oven is OVERPRICED and low quality.

We remodeled our kitchen in February-March 2011. All new, top of the line KitchenAid Appliances $10K worth. After about 4.5 months, the dishwasher started failing, it wont complete a cycle. Five warranty service visits later, still not working. I have replaced all the electronics at least once. Im now in the process of replacing the control panel for the second time, all under warranty. The cost of all the replacement parts and service could have paid for 3 dishwashers at the price we paid of $1200.00. So at what point does this scenario become cost effective for both the customer and manufacturer? When do I get a dishwasher that works? Our previous dishwasher was a KitchenAid and it worked fine. The factory warranty process is a joke. Ill never buy KitchenAid again.

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

I too experienced the dishwasher top rack roller failure. The top rack rollers are secured by (2) cheap very thin plastic spreader clips. These clips are approximately 3/16 wide by 1/16 thick. If just one of these cheap clips breaks - the roller wheel will separate causing the rack to collapse along with progressive failure of the adjoining roller wheel clips. This deliberate design and manufacturing defect by KitchenAid is an obvious attempt at planned obsolesce. This once celebrated company is no longer interested in producing durable quality products. Avoid the purchase of all KitchenAid dishwashers!

I purchased a KitchenAid double oven, microwave and dishwasher between March and April this year. On May 24th, the day school was out for the summer the microwave stopped heating. I called customer service and they said that a replacement would be delivered soon. Called again on 6/5 as nothing had come as promised and was told I was just approved for replacement and that I would get it in another 5 to 7 days. Called today 6/13 and was told the microwave is on backorder and they are not sure when I will get it. No effort to resolve the situation. Other than, I will talk to the expedite board and get back to you in 24 hours.It is ridiculous to go without a microwave that you paid over $600 for and it lasted less than 60 days. I saw that the retailer I purchased the unit from has some in stock and asked the customer service rep to get one from them and get it installed this week. Rep had to get approval for it. Looks like I will get to go yet another week without a microwave. The way it has been going, I will have to call them again to get nowhere. DO NOT BUY KITCHENAID!!

Purchased our new home in 2011 with this top of the line upgraded microwave. A total piece of JUNK. The heating element has broken 4 times. We are ready to go after KitchenAid. We contacted them previously and offered no help. We are not paying to fix this for a 4th time in 5 years. Crazy! We will NEVER buy a KitchenAid product again or recommend to anyone.

We purchased a KitchenAid dishwasher back in April of 2006. It hasnt worked right ever since we bought it. At first, I would notice that every once in a while, it wouldnt get the dishes completely clean, and then it got to be more and more. I had a repairman come out today and he said it needs a whole new motor mechanism. This will cost at least $250 (we paid almost $1,000 for the dishwasher). We have all KitchenAid appliances and have had issues with almost all of them. We will not buy anything else from them.

I purchased a brand new KitchenAid double oven range model KGRS505XWH01. Three weeks after use, we noticed that the paint is lifting off the front panel, above the knob on the left side. I called and they sent a repair person and it was changed. The same problem appeared 2 months later. I sent pictures to the service department and questioned why this problem is reoccurring. They told me that they are changing the service company and the new service crew will take care of it. After a month, a new panel arrived and then A&E Factory service called and set up appointment for repair. The panel was changed and again, a couple months, the same issue. I called the service department and to my surprise, they told me that they do not warranty cosmetic issues. I complained that this is a defect in design or their manufacturing process. They did not care. I sent a letter through my attorney to Jeff Fettig, President and CEO, Whirlpool Corporation. I had a call from their executive office and they promised the problem will be fixed for good. Next, we had a call from A&E Factory service for repair schedule. They changed the front panel, top tray and a burner. I thought this fixes it and were excited, but the serviceman hinted on similar problem many places which has been reoccurring. Anyway, the problem is back after four trips and now I called Whirlpool service and they are telling me that it is over a year and out of warranty. I am sure this product has a major defect and they need to do a recall or get a panel which the paint stays on. I will never buy anything from Whirlpool corporation for as long as I live.

For once we have clean dishes coming out of the DW every time!! It even cleans pots really well. Love this dishwasher!! It is pretty on the outside, efficient on the inside.

I purchased a KitchenAid microwave for $784.00 and $102.00 for the extended warranty and both of those were my problem. The microwave went out and I have had to make over 10 different calls and waste over 5 hours on the phone with KitchenAid extended warranty company. At first they refused to cover the oven because they said it was heat related damage. I have to admit that I am not very smart but I do know that a microwave oven has to get hot in order to work! After I called the store I purchased it from and after the repair company called them on my behalf, they want me to accept only 75% of replacement value. I can never recommend anyone to buy KitchenAid or Whirlpool products because with my experience, they do not stand behind their products or care about their customers. I have spoken to 3 supervisors; all of them follow the company line. The difference in dollars to keep a satisfied customer is $236.00. That is not much for a multi-billion dollar company. I will continue to contact as many information outlets as possible including TV, radio and newspapers, as well as spending time in appliance stores to inform others of my experience. All I can say is purchase KitchenAid/Whirlpool at your own risk!

KSC23C8EYY02 - Bought new with all other KitchenAid appliances. Thus far the dishwasher is the only appliance that has not given us problems. The refrigerator/freezer (less than 36mos. old) has stopped cooling for the second time. Their customer service folks are well trained and nice, but the product is terrible. And, if you have service done under warranty by their contracted service folks (in our case Alabama Power) dont take Freon leak as a problem answer and solution of replacing Freon. I am now on my second go round of throwing out a fridge of wasted food in the last 6 weeks. Only to be told it will be 6 days before they can come out.

I have a KitchenAid Superba double wall oven (#KEBC208KSS) needing a new electronic panel. It no longer cleans and the oven light doesnt always turn off. I have been told it needs a new panel (again). This is my second KitchenAid Superba oven. I replaced the last oven because the panel had to be replaced three times but only twice under warranty. Then we moved and the house we bought had the same ovens. The cost of these panels installed is now nearly $500 with only a 90-day warranty! I also have a hard time believing KitchenAid continues to make a faulty product and sells it for nearly $3,000. Ive ordered new ovens of different brand. Its tough to believe they cant find a way to fix the issues with their electronic panels.

This refrigerator is an expensive $9000 built in KBSN602ESS00. It is a replacement for another KitchenAid of the same size. I have had 4 service calls hoping for a tech that can stop the loud, disruptive shaking, rattling noises this unit makes. It is so loud it can easily be heard in the next room where I watch tv. I have spoken to Kitchenaid numerous more times hoping for a solution.Besides the loud ice maker filling with water, the obnoxiously disturbing loud noises from ice cubes dropping, the compressor humming loudly at two different speeds, this built-in makes a sound like metal being shaken and rattling. It can make this noise 6 times in 20 minutes. It does it in the middle of the night, during the morning, every time water is being added to the ice maker. Even if you push the ice maker arm into the off position, this refrigerator still makes the shaking, rattling noises. It wastes your time with tech appointments. Whats worse is Whirlpool apparently tells techs its a water line moving problem. Two techs have told me the noise is internal to the refrigerator.Each tech has called into Whirlpool for a solution, yet that expensive, disruptive unit is still sitting in my kitchen. It has also had temperature control issues. Thirty-four degrees is the coldest setting for this refrigerator. It does not always maintain this temperature on its shelves though. It also has the capacity to drop the freezer to -15 F. That wasted a good portion of my day. Waiting for techs, 4 times has wasted another 4-hour blocks I had to fit in to still be left with this disturbing refrigerator. The salesman quit working for the store I purchased it from about a month after the unit was installed. A second salesperson assured me she would contact Kitchenaid. I have heard nothing back.

We contacted Whirlpool directly and they were amazing. We are getting a new refrigerator. Deal with Whirlpool, not Kitchenaid.

Almost exactly one month past the one year warranty, our KitchenAid Refrigerator/Freezer Model KRSC503ESS is having intermittent freezer issues. Came home from vacation to find water leaking from ice bin because temp inside compartment was well above freezing. Had hoped appliance store would stand behind product but did not/would not and passed it on their contracted repair service. I thought I was upgrading to KitchenAid when spending $2600. Thought I was buying years of satisfied ownership. I was wrong on both accounts. Fortunately (for the time being) the purchase was made through AMEX and we are hoping their warranty extension will see us through this matter. Regardless, I had much higher hopes of quality from KitchenAid.

I just got off the phone and as usual got nowhere with KitchenAid people including the manager. I too have had nothing but headaches with this piece of junk. As someone said, the top rack just collapsed downward on one side. We replaced the rack, and another part already; the junky plastic on the rack keeps breaking. The door for the soap doesnt open and it has been a better dish rack than dishwasher. I have washed dishes by hand more often than I was able to use this product. I am so disappointed that they, as a big company, couldnt send someone out for free for a change and try to back their name. They brag as you wait on the phone (which is forever), about how wonderful their service is. Well, the last visit cost over $100 to have a man run my dishwasher empty and tell me to use less soap and not packets. Now a manager told me to see if it works in the other types of washes. I asked how that would solve my problem. What am I supposed to do, switch from my one hour and compromise? I told him management is not his calling and he should consider another job. Never again will I buy KitchenAid which is a shame because my first one was great!

New appliance in Feb. 2017 has not worked since plugged. Have scheduled tech, out 2 times and no show. Finally in May someone showed up and he could not repair it and need to order parts. Parts arrived and installed and fridge still not working and water pouring out of the door. Week later another tech showed up and said he knew exactly what was wrong. He orders parts or so I thought. 3 weeks later now June 12, 2017 and still no part. Called their tech repair and they did not know when the part would be in. I doubt they even ordered the part. Called Whirlpool again. Their people did not know when the part would be in??? So I insisted to know where they ordered the part or how to call them about the part.Finally they gave me the parts dealer. Still no part may have to locate myself. Dont buy Kitchenaid warranty. Worthless. I have a 5 year warranty may have to use as toilet paper. Purchased from Metro Builders and they have completely washed their hands of the matter. Now if I purchase a new car and drove it off the lot and the engine fell out who is going to fix it or do I drive it to Detroit for repairs. My check is made out to Metro Builders. NO ONE IS STANDING BEHIND THEIR PRODUCTS. GIVES A WHOLE NEW MEANING TO AMERICAN MADE. THEY SHOULD BE ASHAMED. They have no honor any longer $$$.

We have the big side-by-side stainless steel model, purchased in 2005 for our new home. We are in the same situation as the previous reviewer. The circuit board was removed and taken for repair. The problem is that the part is no longer available, so they are refurbishing them and must have weeks of backlogged work to do to fix them. We are also waiting on A&E. Unfortunately, they dont give you this information. They say the part is on backorder. Hello, its not on backorder. There is none.KitchenAid and Whirlpool are big companies and they should order some circuit boards because there seem to be an awful lot of unhappy customers losing food and waiting weeks or months for the repair to be done. If you have one of these big units, you can only leave the door open for a couple of minutes maximum. If you need to clean, remove the shelves or drawers and close the doors. Otherwise, the alarm will begin beeping and within days or weeks, the circuit board will fry. This is a known problem and a recall should be conducted to replace the offending parts on these units!

I build new houses and new high end rentals. We have in the past used KitchenAid Refrigerators and dishwashers and stoves. I have 20 year old KitchenAid appliance in my own house. I purchased a new refrigerator 2 years ago for a new house I was building. It lasted less than 5 months before total failure. KitchenAid eventually replaced it after I spent 8 hours on the phone. This week a 15 month old KitchenAid dishwasher stopped working. The failure rate for Bosch appliances is about 1/2 the failure rate for KitchenAid. Customer Service for the new KitchenAid sucks at best. KitchenAid is now owned by Whirlpool and cannot care less about the old customers. If you want reliability and customer service buy Bosch or Miele. If KitchenAid cannot warranty their product for both part and labor for 2 years do not buy KitchenAid. The old KitchenAid company and its products and customer service is gone.

We purchased our dishwasher (as part of a full set as a matter of fact) 2 years ago. It’s quiet, but has stopped washing dishes. We only use the soap and dry aid recommended by the manufacturer, and the dishwasher itself is cleaner regularly. The soap dispenser opens, but unless the bottom rack is left half empty, Ten soap doesn’t come out of the dispenser, or comes out but doesn’t dissolve. This started about six months ago, as an occasional problem, but by now it happens more often than not. Based on this, as well as my experiences with the rest of my appliances, I would not recommend this brand.

We purchased a KitchenAid (R) 5-Burner Gas Freestanding Double Oven Range 4 years ago. Almost from the beginning, we have had problems, particularly with the controls. We have had to replace one, or possibly two (cant remember) of the handles, three times, all at our cost. They simply were stuck and would not turn. However, what is more of concern is that the controls will turn to the on position simply if I brush up against one of them. Oftentimes I will hear the click, click, click that alerts me that the controls have turned on but have not ignited. However, frequently, there is no click; I am just alerted to the fact the stovetop has turned on when I begin to smell gas. This seems to me to be a major safety issue. I have talked to the company, to no avail. They tell me its out of warranty and I would have had to address this issue within the first year. As these things go, I cannot remember when we first experienced the problem. I suspect I probably thought it was just a fluke at first and did not think much about it. But, regardless, I would think KitchenAid would want to assure that no one experiences a major gas leak due to their faulty equipment.

I purchased a KUDS30CSX in March. This is our 3rd call and 5th visit (including the 2 for replacing the parts once they came in). We have had the whole electrical panel replaced twice now. This time, the upper basket wheels are broken (one on each side). The locks do not hold fast and the rack slides out, falling off its guide. I also requested a silverware basket replacement as the basket came with one hole in the bottom, but now has two adjacent to each other. In all the years weve had dishwashers of varying brands, I have never had a basket come apart. This is by far the most weve spent on a dishwasher and here we are replacing pieces already.

W10476359A - This is the WORST dishwasher we have EVER owned!! Initially many of the dishes had food residue after the cycle so in addition to the usual rinsing we began wiping many of the dishes. However we continue to have some food residue on dishes and cutlery and need to re-wash them. We have purchased other dishwashers in the past that were less expensive but clearly better quality. This dishwasher was included in our new townhouse and although it looks sleek and is relatively quiet, its true purpose which is to clean dishes is atrociously substandard. I will NEVER buy another KitchenAid dishwasher!!

Less than a year old KitchenAid stove oven racks falling off on one side. Thanksgiving turkey dinner and grease spilled over caused fire! This is a safety issue, government needs to step in. The company knows these racks are an issue! I had to pick one star - would have picked none if allowed!

I have owned a KitchenAid Gas Range/Convection Oven KGSA906PSS for several years. I attempted to use the self-clean feature for the first time ever yesterday. I wished I had searched for KitchenAid complaints on this website first. Apparently, I am one of many who has burned up the oven control panel by merely using a feature of the oven. How is this possible that there is no recall or product support from KitchenAid for such a common problem and obvious product defect? I called KitchenAid and as you can guess from their low ratings on this and other sites. They were zero help and I got the impression they could care less if any of us ever buy a KitchenAid product again. They should be happy to know that I in fact would never buy another KitchenAid product or recommend that anyone else ever does. The repair (punishment) cost is estimated at $600. This is a repair for attempting to use the oven clean feature one time. One of the features we looked for on an oven although for some reason (thankfully) we didnt use. This represents a full 45 percent of the ovens purchase price and yet KitchenAid has no assistance or comment. Good Job, KitchenAid. I hope this experience helps somebody make a wiser purchase decision.

Bought this particular microwave based on looks and price. Turns out its been a pretty good purchase and has outlasted all the others Ive purchased before it. The mechanical bits are kind of a pain though: The door mechanism is iffy sometimes; and the wheels on the ring below the turntable arent of good quality polymer... One chipped at some point and now it goes thunk, thunk, thunk as my meal/drink/whatever is warming up.

I came to this site to see what others are saying about KitchenAid... it just made me angrier but justified my feelings! I, too, purchased ALL KitchenAid appliances for my renovated kitchen. HUGE MISTAKE! The appliances are less than 2 years old. My refrigerator has been broken for literally 3 months today, after MANY calls to KitchenAid and then Whirlpool - their parent company - I have a repair company coming to replace the CONDENSER! A huge job that takes 5 hours.. that is what I was told. The first time they came, they misdiagnosed so I had to make another appointment. The second trip they told me I needed a part. I make the appointment and have to take the day off of work (they wont do warranty work on Saturdays-- they actually said that) so Im waiting for the 12-3 window of arrival. At 11:45 THAT day I get a call its the wrong part... KitchenAid and Whirlpool has been NO help! I cant even talk about the stove and oven!! It just shuts off in the middle of cooking!!!! But yet the gas keeps blasting! So while I think something is in the oven cooking, waiting for timer... it shut off! I am afraid to even use this oven!! Again, no help, no assistance from KitchenAid. The Rep tells me to reset my breaker when this happens... I have no choice BUT to do that but this is not normal! My stove should not just shut off! And the dishwasher??? Please... more of the same! I will never again buy any KitchenAid or Whirlpool product or any product under the Whirlpool company! Nothing but issues since the day they were installed!I heard great things about GE but I wanted KitchenAid... my HUGE mistake. If only I had the finances to get all new appliances!!

Our 5 year old Kitchen Aid dishwashers door broke. Now, the door drops open with a resounding crash and if your leg is in the way, too bad. Also, the soap dispenser doesnt work. We bought all Kitchen Aid appliances when we built our house. The dishwasher is not good. The refrigerator and convection ovens have not been a problem. You really have a quality problem with the dishwasher.

On the Kitchenaid website under reviews there are A LOT of complaints about this problem. After a 53 minute phone call today with Kitchenaid they admit there is a quality issue and we have to replace the trap drain tube kit. They will furnish the kit but we have to pay the labor to replace it. Of course it is on backorder with no date as to when it will be available. Why do we have to pay when they know there is a problem? We will have puddles on the floor if I dont chip the ice out of the freezer floor every 2 days. We just thought it was ours until I found the complaints/reviews on the Kitchenaid website. We bought the refrigerator (KBFS20EVWH10) 6/22/2013.

I purchased an oven, built in microwave, downdraft stove, ice machine, dishwasher and refrigerator. So far the oven has gone out when I cleaned it. It burned up. I had to threaten a lawsuit to get a repair person to fix it for free. The microwave has missing pieces of the time. It needs a new board. The ice machine is completely dead. My appliances are THREE years old. I have never ever seen such poor quality in my life. The very last time I will ever purchase KA.

I purchased a suite of appliances after a home renovation and recently took delivery. The refrigerator (Model KRFC704FBS00) has not worked properly since it was installed on January 10, 2018. The water on the door does not work at all, the door for the filter does not snap closed. The water was leaking so badly at one point I had to shut the water line off. I am on the my second service company and they still cant get it right. And that is just the refrigerator!!! Two of knobs on the stove were bent. The vented microwave above the stove has a handle that gets so hot you risk third degree burns if God forbid you forget to cover your hand before you pull the door open! I rarely use the dishwasher so I cant comment on that. PLEASE stay away from KitchenAid especially the Bella series!! I have learned that KitchenAid stopped making this series because of so many problems but that does not stop stores selling this garbage. I am really upset with Whirlpool, the service companies , the salesman and the store on Route 35 in Middletown, NJ that sold me this mess!

I have owned the KitchenAid Pro Scrub for two years. I purchased on the previous reputation of KitchenAid, and what a complete disappointment. What I was told about the dishwasher was, it is quiet, heats water to ultimate sanitation, no need to rinse, with garbage disposal, high powered, is an excellent option... the dishes have not gotten cleaned even pre-rinsing from day 1. Called the company I purchased the dishwasher from and the claim is I was not using the correct chemicals to clean the dishes. Really? I was told the dishwasher was the top product for cleaning the dishes... not chemicals. The dishwasher was somewhat quiet at the beginning but progressively became noisy, cleans off and on, and now, water does not make it up to the top basket. Followed the troubleshooting recommendations to check for blockages, although I always pre-rinse. No blockage; however, no water is getting to the top basket. Even tried dropping the basket to the lower setting and no luck. The top basket drops down and forward. The plastic pieces to the top sprayer in the back of the dishwasher does not line up properly, the plastic piece on the back is possibly warped. This is a very bad product.

Our 7 year old KitchenAid Kss42QMSO1 side by side started chirping, the internal control panel lights were flashing and we could not adjust or control the temperature using the buttons. I first called the Kitchen Aid HELP LINE (that is an oxymoron). Talking to the fridge would have been just as helpful and all they were interested in doing was dispatching a service man, when he showed up we were advised that it was the control board # W 10219463 that had failed. When I asked the cost to replace it he advised that it was no longer available because the factory in Japan had been destroyed by the Tsunami. This was two years ago, and this huge company had done nothing to create a new supply?? Can you imagine Toyota or Sony using that excuse? Our only option was to send the control board to Chicago for repair and have the fridge / freezer out of commission for 3 to 4 weeks, also we had to sign some kind of a liability waiver. I thanked the service man and advised I would get back to him, then I started to surf the net and after some time I came across this web site and thankfully the blog from Chris in North Van. I live in White Rock and if I knew your address I would drop off a very good bottle of wine on my way to Whistler. Thank you, after reading your info I asked the service man to come back and remove the board. However he said he was prevented by Whirlpool / Kitchen Aid from doing this unless it was sent to Chicago. I contacted another excellent service man who is independent and had him do the removal. I would say unless you are very mechanical you would be better to go this route. He also advised that it was often the evaporator fan that caused the circuit board malfunction. Once it was removed I found it to be exactly as per the photo from Chris. I was able to locate the capacitor from SMI Industrial Electronics in the nearby suburb of Langley, it is a 22ouf 10X12 HI TEMP CAPACITOR 85 o and cost the princely sum of 36 cents (I even purchased a spare). I then took this to an electronics repair man who tested and removed the defective capacitor and installed the new one in less than 5 minutes, he would not even accept any payment. I would advise that unless you are used to working on circuit boards and have a very fine tipped soldering iron I would use an expert, even if he charges you. It would be easy to short out the wires with too much solder. I took this home and the service man came back and installed the circuit board and a new evaporator fan which for some reason is a stock item and in about 1/2 hour the fridge was humming, no chirping and we were able to set the freezer for 0 F and the fridge for 37 F. The temperatures both initially read the 70 F air temp. but started to fall quickly and a few hours later we heard the first ice being made and everything is working just fine. Our total bill including the fan was $260.00. Thanks again Chris, and like you I am amazed that the so-called help line would not advise of this. I am fairly certain our first service man knew of this option because when I told him about the info from Chris he was not the least bit surprised. He probably would be blacklisted if he went against the companys policies. Good Luck!

What a piece of junk! When did KitchenAid allow their products to become inferior to the point of totally frustrating the consumer. KitchenAid used to be a quality product. Ive only had this for 3 years - in the first year the plastic clips broke on the back of the thing and I had to contact a supervisor to get them in time for the holiday. Basically the top rack is worthless - totally and completely worthless. All the plastic pieces snap off and break - clips, rollers, etc. When you try to adjust them to get the rack to go back in so you can close the door the plastic things break. I ordered extra plastic clips when I got them the first time and those have broken. By the second year the bottom rack was falling apart and would not roll back in. The wheels are broken. Furthermore, the electronics is crap. I will use a setting and come back 3 or 4 hours later and it is still running - or trying to run. Half the time the dishes dont even get clean. Im so angry. Im a single parent and spent my tax refund check getting this and it works worse than the 10 year old thing that I had before this junk. At least the 10 year old dishwasher didnt have plastic pieces breaking. Stop making this crap in China and make it in the U.S. with quality parts and quit making it cheaply so that you can blame the Chinese for your own design flaws. Quit paying your CEO a fortune and making crap. Concentrate on making something that lasts. Since KitchenAid is owned by Whirlpool I assume the same will be true of Whirlpools quality.

The handle on the freezer door keep loosening. I have had it fixed at my cost only to have it loosen again. Also the door jams are very difficult to keep clean. The surface between the doors is not smooth and therefore collects dirt easily.

We purchased our KitchenAid about 8 months ago after owning our Sears side by side for over 20 years. Immediately upon starting the ice maker we noticed that when the ice bin got full, it would not stop trying to fill the cube maker...because it was leaking into the fridge on the left side of the refrigerator. This model is the French Door on bottom, ice, water and measured fill on door. The repairman came and said I needed a gasket which he glued on to the door around the ice bin. This was in the winter and I really did not need the ice maker on so I shut it off. Here it is summer and I have turned it back on.....and it is leaking. I once again have to empty the ice bin twice a day so that it will not leak. PC Richard will continue to repair as long as my warranty is in effect.. What concerns me is that theyre putting band aids on faulty design and I have a problem with that. Anyone out there have any ideas??????? ?

I purchased a KitchenAid Refrigerator in 2013, stainless steel model #KFIS29BBMSOO. Ive had numerous problems with it, many service calls. The first was the hose in the freezer splitting, which took 5 service calls to figure out, costing me for each one. Finally they said it was a recall item and I should not have had to pay. It was difficult to get my money back from the service people, took months.Now there is ice building up behind the drawers in the refrigerator, blocking the vent. There is about 2 of ice built up so the drawers do not close completely. Everything in the drawers freezes. When I called repair people suggested by Whirlpool. As soon as they heard the model number they refused to come. I called Whirlpool again, they said they have never heard of any problems like this, however, when I read all of the reviews listed here there are a lot of problems with these refrigerators. The repair guys said KitchenAid is one of the worst brands now, made so poorly, but so expensive.They finally found me a repairman, he is about 5 hours away, I told them he is not close, they said he probably knows someone closer to me, however the call is from 8:00-5:00, I have to wait. This has been so frustrating. I purchased 7 appliances at the same time, I did a remodel on my kitchen. My dishwasher failed after one year, the motor actually fell on the floor, it slow leaked onto my wood floors doing $40,000. damage, cabinets had to be pulled out walls repaired, took 5 months. KitchenAid would do nothing. The motor was not installed right at the factory, they tried to blame it on the installers. Im fed up with KitchenAid, would never recommend it to anyone. I just cant believe they dont worry about their reputation.

Product was 1 year old in Dec of 2014. Stopped working on Dec.31 2014 with a large party going on. Repair service came out promptly the next week. Continued to come out for the next three weeks. Have replaced just about every part in the thing and it still doesnt work. Two more items left, the main computer boards, that are on backorder. So, one month later and still no working product! Call center takes a minimum of 10 minutes to get through due to large number of calls. I wonder why!! A $1700 microwave/convection oven should last for more than a year. Kitchen Aid should have offered a replacement after the third service call as all the major parts are being replaced. Should have known products were not of high quality when the double oven needed to be replaced upon arrival.

I never had a dirty dish come out of it; provided you used the jet dry. No matter what I threw at it, they came out clean and spotless. The controls were on the top edge of the door so hidden during use and programmed before closing the door. The dishwasher ran whisper quiet and had multiple cleaning cycles; including pot scrubber. It should also be noted that the heater in this unit heats everything to the point of sterilization. You can actually smell the clean when the dishes come out.This dishwasher had the adjustable top rack so cleaning large items in the bottom was very easing. It also had extra large capacity so it took a lot of dishes to fill it. Stainless steel, and hidden controls were very nice. The large, rounded, stainless door handle was the only protrusion from under the counter so it blended well into the cabinetry. Kitchenaid 24-inch Stainless Steel with Proscrub. It came with the standard warranty and I paid to extend it an additional 2 years. It also came with a nicely written owners manual which was clear and concise on the operations.

Today, I was baking chicken, first at a slightly higher temperature than at 350 F. When I took the chicken out, we noticed a small piece of glass the size of a dime on the inside and a crack running from top to bottom. I have read the numerous other posts regarding exploding glass and I seem to have gotten off lucky. However,now I am terrified to use the oven, especially at higher temperatures. I have a kitchen full of KitchenAid appliances. My experience with KitchenAid service has been nothing short of a nightmare. Four years ago, the ice maker in the fridge malfunctioned in the middle of the night and continued to dispense water all night long until it had flooded my kitchen, dining room and basement below, ruining a portion of our hardwood flooring. KitchenAid took no responsibility even though the fridge was only about four years old. We also had continuous problems with our dishwasher not staying closed during the wash cycle. After numerous service calls, we finally discovered there was a recall to replace the latch.The big question now is what is KitchenAid waiting for? The potential danger of the exploding glass is extreme. There seems to be a high frequency of this occurring. Perhaps we can vocalize this on Facebook. There has to be power in numbers. KitchenAid can be certain that I will never buy another major appliance from them again.

Bought a kitchen high end gas double over stove and refrigerator. Thought it was best. Boy was I wrong. Was 4 years ago November, first the paint on bottom oven started to crack and peel. Call CS and was offered a 700 to go toward a new one which I paid 2500 for in the first place. Since then the top oven doesnt always work and when opening the top oven door it falls off. We are older so its not been abused. Still looks new but junk. Going to go with LG or Samsung next. I am done with anything KitchenAid. They do NOT stand by their product at all.

I purchased a new Kitchenaid dishwasher from Sears in November of 2010. After paying a hefty price, over $700.00, it has now broken down completely after only eight months. First, the sliding drawer cracked, really? After all it is made for dishes and now the entire control panel is fried. I am so disgusted mainly with this problem and being that I must have a repairman come only on hours that are very inconvenient. After taking three days off, there was another issue today, and now I have to try to get someone to come tomorrow since I have taken enough time off from something that is not even a year old. I would like to know if there is a lemon law about these types of problems. It doesnt appear that I will have this appliance for long.

Bought this oven about 6 months back. We cook almost daily so it has been put to great use. The four burners works great. The one in the middle for the grill plate is ok. It probably needs a larger burner or two smaller ones. Have also used the oven to bake and used both features-conventional and convection. Overall great value for use.

Agree with the person commenting about the fan. This is the loudest, most irritating fan I have ever come across in an oven. I thought it was defective, it is so loud and constantly comes off and on. Called service. There is apparently nothing wrong with it.

I called Whirlpool to have my 5-month old KithchenAid refrigerator repaired. They sent a repair person out and they replaced the computer, and the refrigerator still did not work; and so I had to wait another week. The repair company came out again and replaced the control panel, and still the refrigerator did not work. It had been 10 days and still the refrigerator did not work. They said they would order another computer and install it. They came out, installed another computer and the refrigerator still is not working. So Whirlpool decided they should order a little needle-nose plier tool and go through each wire in the refrigerator when this tool comes in, as it needs to be special-ordered.So now I will have to wait three weeks with no refrigerator, and Whirlpool offers no recourse whatsoever. This is disgusting. We have seven children and no place to put any refrigerated food. We got absolutely horrible treatment by Whirlpool. They refused to replace the unit; they just keep sending parts and trying to repair a unit at our expense. Disgusting company!

I’ve had the cooktop, oven, dishwasher, refrigerator, and microwave for three years. THREE YEARS!!! The refrigerator stopped cooling. The next day the freezer stopped freezing. We waited five weeks for the one and only repair company in our area, Guinco, to come out. Was told that a part, which was no longer under warranty $507, had malfunctioned. Waited another four weeks for the part to come in. When the part arrived they put it on and then discovered the condenser, which thankfully is under warranty, $1,000+, was no good. So now we’re having to wait another six weeks for the new condenser. Practically four months. That is totally absurd. Why they feel only one company in my state is authorized to work on these substandard appliances, I don’t know. Luckily we have an older refrigerator in the garage. My husband went out and bought a portable ice maker, also. I read on the website that Kitchenaid/Whirlpool products can last between 15-17 years. If that’s the case for the “few” products that do not last longer than three years, it should be an automatic replacement. That would be excellent customer service. Do not buy this product. Run, do not pass. Go as far away from this cheap as heck product. The product “looks” fabulous but it’s all a delusion. Again, RUN AWAY AS FAST AS YOU CAN FROM THIS CRAP PRODUCT.

We purchased an entire KitchenAid kitchen in late February. The refrigerator has been a nightmare. We are on our 7th service call waiting on our 8th for them to finish the repair. The compressor had to be replaced. Now the interface on the ice dispenser. Whirlpool customer service, very nice and friendly on the phone but does nothing to help. I will never buy another Whirlpool product again!

Our KitchenAid dishwasher was purchased about two and a half years ago. The model is KUDS301XSS1 for over $1000 from HH Gregg Appliances. One and a half years into its use, it had a repair for $215 for a $30 fuse. The rest was labor because nothing on the dish washer would operate. The compartments that hold the knives, forks and spoons in place are held up on the sides of the utensil tray by bread twiggies to keep them from constantly falling into the respective sections. If anyone is experiencing this problem, the twiggies have been working now for over a year. The bottom panel which is plastic is held to the metal frame with cheap plastic that breaks. It is now held on by, you guessed it, another bread twiggie. Last week, the roller on the upper rack broke off of the cheap plastic spindle that holds it to more plastic parts on the rack. Now it is engineered by an ingenious screw washer fed by a strong plastic tie through a small washer fed through the opening of the roller and twisted onto the plastic frame on the upper rack. This works as long as one doesnt force the rack open. One should note that the end stops on the rack are made up of more cheap plastic parts that are quite fragile and will probably break in time. The dishwasher does clean dishes and is silent, but the cheapness of all these parts leaves me with one opinion - KitchenAid and Whirlpool do not care about making a good appliance. The KitchenAid was a replacement for two previous Whirlpools that gave decent service. I sold appliances in the past and know that KitchenAid made by Hobart was quite a top of the line dishwasher. My advice now - not worth the purchase price, not worth buying so let buyer beware. Because of this atrocious record, the rest of the new appliances in our kitchen went to Frigidaire. I have read many other complaints from others on the internet about this fuse that keeps going out. My repairman left the instructions for replacement so I can do it myself.

We purchased a KitchenAid KRFC704FSS refrigerator ten weeks ago. Two days ago it began to warm itself up. KitchenAid uses just one authorized service company in central NC and they cannot get to the house to diagnose the problem for over a week. KitchenAid has no suggestions other than to wait for the diagnosis. They have no complaint numbers published. Not sure if they dont care about their customers, or if they just dont want to know about problems. I will never buy another KitchenAid or Whirlpool product.

Model KFIS29PBMS French Door Bottom Mount bought July 2013. Have had repeated problems for 3 years. Serviceman comes almost on monthly call. Nearly ALL parts have been replaced. KitchenAid refuses to own up to a bad product although I have found numerous reports online of perpetual problems with this model. KitchenAid (Whirlpool) says its warranty for one year only -- thats about all this product is good for. Serviceman replaced parts 3 times in last 2 months. He was here yesterday and I will be calling for his return again ASAP. Refrigerator ices up, leaks, fails to keep food cool, etc. etc. etc.

I bought a KitchenAid dishwasher May 2013. HORRIBLE. Within weeks, problems showed up. Wine glasses exploded in top rack, their shards damaging the engine. Food sticks and dries on dishes, requiring hand washing of ALL items first. Plastic mixing bowls melt in top rack. And that top rack, so flimsy, falls off its track at will. When I complained to KA, they said it was my tough luck and, because they dont replace their faulty products, that I should shell out more money for extended service. I did that. And wow, what a nightmare thats become! Horrible and rude technicians come out, late and almost always accusatory: dont use right detergent, dont use right amount of detergent. Today, the guy summarized, Youre having trouble because you dont know how to use a dishwasher. Time to cut my losses and frustrations and look for a reliable appliance, NOT KITCHENAID.

Like many other reviewers, we purchased high end KitchenAid appliances base on reputation. The steaming sensor was the only thing that ever impressed me. The fan never did much except make a lot of noise and the unit seemed underpowered compared to every other 1200 watt unit Ive owned. At just over 2 years old (and just after the warranty expired) we started getting error messages directing us to open/close the door. That resolved nothing. I unplugged it and fiddled with different buttons and controls, got it to limp along for a few months. Then the appliance went black. The local appliance technician says its a design flaw. The heat from the cooktop overheats the electronics that are in the door directly above burners. Most microwaves have controls in a side panel. $900 wasted.

I purchase it from Sears scratch and dent. Use the top oven for prepping other smaller dish or if I just dont want to use the larger oven for cooking. Though, the one larger burner cant be adjusted to have a low flame and if I did the flame goes out. I can live with that.

KDTE104EWH3 Is the model KitchenAid dishwasher I have and for the first couple of years it worked great. Then it stopped washing. Husband took it apart and looks like the small washer inside the motor wears out. I’m on my third motor currently and have only owned it for 4 years. For the price of this machine I would’ve expected it to run longer than that.

Two years ago we were renovating our kitchen and took out an old dishwasher that we had been using for 15 years. Still worked great but was very loud. We were looking for something quiet and it was a toss up between the KitchenAid and a Bosch. Sales guy steered us toward a high end KitchenAid, top of the line model, over $2000. What a piece of garbage. Within a couple of months we had control panel problems, then I noticed a huge stain on the cabinetry and called repair. Pulled the dishwasher out and it was leaking around all the screws that hold the racks in on the outside. Completely destroyed the cabinetry and that had to be replaced at our cost. Since then it’s been broke down three more times with electrical problems. It’s cost me at least half the value of the dishwasher and needs more repairs. I think I’m just going to pull it out and get a Bosch. What was I thinking... a BMW or a Pinto. Don’t buy a KitchenAid, they are garbage.

3 years ago, performance KitchenAid dishwasher. This dishwasher has been a piece of crap since day one. Within one week of running the dishwasher at the motherboard had to be replaced. The plastic clips how did replace six times and still continue to break. The spraying arms on the top and bottom continually failed to work. We paid $1200--it is dishwasher that doesnt work. Will never buy a KitchenAid appliance again.

Kitchenaid Refrigerator KFCS22EVM68 and dishwasher KDTE404DSS0 - We purchased higher end KitchenAid appliances 14 months ago when we remodeled our kitchen. At 12 months, the refrigerator started leaking - we had a cracked drain pan. Then a couple months later the ice maker failed. The warranty had just run out and KitchenAid was good enough to repair that under warranty. Yesterday, 14 months old $975.00 dishwasher would not quit running. We called, were told to turn off / check circuit breaker. We did. That didnt fix it. Now, will not honor warranty (2 months past) and are sending a repairman to fix. There are just two of us and we only run the dishwasher every couple of days. Very disappointing!

I have a 4 year old KitchenAid oven, electric, and after I ran the self clean cycle the oven will not heat at all. All of the lights and clockwork but I have no heat on any cycle, including broil. Is anyone else having this problem? It appears that the clean cycle must have burned up the heating elements.

Our KitchenAid dishwasher was in our house when we moved in 10 years ago. It wasn’t new then and has no signs dying. It is sort of loud, but does a good job. If we ever have to replace it I will buy another KitchenAid.

This is our first Kitchenaid brand refrigerator and has been the best refrigerator that we have ever owned. It is feels substantial when opening/Closing the doors and drawers. Very spacious and well-designed storage. Would not hesitate to buy this brand again.

Way ahead of our previous Samsung microwave, which needed a new electronics board, 13 months after we put it in. This one is very reliable. Easy to clean. Very dependable also. Bought it at Home Depot. When they installed it, the unit didn’t include the screws, so they had to order a new microwave. But, since then, it has all been seamless.

I purchased a Kitchen Aid two-drawer dishwasher in 2009. This has been the biggest problem appliance I have ever purchased. I am glad I paid for the extended warranty because the techs have been out every 90 days maybe more and they know my address for the same problem that keeps happening. It is the Bizel that are located in the top and bottom drawers, that continue to break... AND when they do if the dishwasher is not monitored, it causes water to leak all over my hardwood floors that are ruining them. The warranty company informed me that if it is not a major component, they will not replace the unit. Obviously, this is a major component as if this component breaks you cannot run the dishwasher?? So, how can Kitchen Aid determine that this is not a major component. This was an expensive dishwasher and also you cannot fit any regular sized plates because they do not fit...so we have to eat off of appetizer plates. I will never buy a Kitchen Aid appliance ever again. Kitchen Aid needs to resolve this problem or I am taking this issue to attorneys that I work for. One really unhappy Kitchen Customer!

This is probably the worst oven Ive ever had. It take 20 minutes for it to heat up to 425 degrees and just as long for any other temp. The noise it makes is annoying. Why they put the fan in the oven is beyond me. I wish I was told that it was noisy and slow! It gets hotter as you bake also. I would not buy another one.

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

Our KitchenAid model has an excellent interior design for rack spacing, sizes, configuration and ease of loading. The wash system is also excellent as dishes & glassware come out clean and sparkling.

We decided to purchase a Kitchen Aid dishwasher (KUDC10FXSS) to replace our Whirlpool dishwasher in the spring of this year. We have had nothing but problems with it. I noticed that it was running through rinse aid very quickly and then completely shut down. We were told that it needed a new control board, which was then replaced. It took three weeks to get this part in because it was on back order. Less than a week later, the rinse aid began pouring out from the dispenser, so once again a repairman came out and told us that we must have a bad dispenser so that was replaced next. Even with the new dispenser, I am now having to add rinse aid every two weeks and have a terrible film on my glasses and dishes. I called the business where we bought it and they sent out the same repair guy, who told me that he doesnt know why its going through rinse aid so quickly and that he would research it for me. Well, its been three weeks and no word from him or the business which he works for. We asked to replace this dishwasher because we think its a lemon and we were told that unless we have three separate incidents with it, Kitchen Aid will not replace it. We are very frustrated and will not buy any Kitchen Aid products in the future!

Completed kitchen remodeling approximately 6 years ago. Purchased all KitchenAid appliances for kitchen. Within those 6 years, ice maker has been replaced twice. Freezer quit working last year and was repaired at our expense. This year, refrigerator isnt cooling. Dishwasher door now falls open to the floor as it no longer has spring or whatever holds it up. Microwave had to be serviced a few years after purchasing and had to be totally replaced two years so as some element in it started burning. I will NEVER EVER buy another Kitchen Aid appliance.

My husband and I purchased a KitchenAid dishwasher 2 years ago and had our first problem when we opened the dishwasher for the first time. The bracket holding the third shelf was broken. The dishwasher had already been installed so we could not return it without a lot of problem. KitchenAid sent out a technician and he replaced the part. The rack opened with much difficulty but he said he could do nothing about that. Over the next two years the dishwasher had a slow leak that was not detected until we noticed black mold growing over the side and front of our cabinet next to the dishwasher.We called kitchenAid and they sent another technician who informed us that the leak was a result of the replacement bracket being installed incorrectly. When we again called KitchenAid to rectify the problem that they caused we were informed that it was not their problem and we had to pay for the part as well as a large bill for labour. We are completely dissatisfied with KitchenAid and their total lack of support of their customers. I would never recommend a KitchenAid appliance to anyone.They do not back their product unless you are willing to pay again and again. As I have noticed on some of the other complaints filed with consumer affairs re: KitchenAid dishwashers, we also have noted a bad smell from the dishwasher if the door has been closed. I was unaware that it was the result of the dishwasher not having a fan motor. What an inferior product it truly is. Had we known we would never have spent so much money to purchase their product.

Nov Posted by Amna 11/28/21 7:55 PM. I bought a kitchen aid dishwasher 4 months ago. Its stopped working right after one month. I called customer support and warranty, they said that they dont have any availability until next month. We waited patiently and the services guy showed up finally after one month. He took a peek at the dishwasher for 3 minutes and claimed that the motor has stopped working. He said that he does not have an extra motor and he needs to order one. He claimed that the motor would arrive by next week and he could come and install it. It has been 2 months now and the guy never shows up! We are calling and calling the customer support and there is no response. After a long wait time the callDisconnects. I would never ever recommend kitchen products to anyone ever! They have the worst customer service and they have no empathy for their customers! I am disappointed because I overpaid for this kitchen aid dishwasher. The worst company ever people! Never ever waste your money on such cheap and low quality and of course useless products!

KitchenAid is a very stylish product without the designer price tag. I looks great whilst doing a fabulous job. The cooking temp is even throughout the oven so even when you are cooking that thanksgiving dinner everything turns out great.

Great looking 30 inch range with double oven and four burners and center hot plate. Bottom oven a little too low, tough bending over to pull up a 22 lb. turkey. Other than that its a beautiful thing.

I bought a KitchenAid range for a rental. The oven has been used rarely and the regulator went out causing an expensive repair and a part wait time of over 6 weeks. I would definitely recommend anyone considering a KitchenAid range to do their homework.

Bought the product from Best Buy. Had it only 4 years & it stopped working. According to the technician the control panel needed to be replaced, which would cost us $500!!! Before the KitchenAid I had a Whirlpool Gold dishwasher that lasted me 12 years. By buying KitchenAid I thought we were invested in another 12 years if not more. Were we surprised! Generally, I have read high reviews about the product and found them to be true. Nowhere did I read that the product had a very short life span otherwise I would not have bought it. Would you invest in a product for 4 years? Not only do you have to pay for another dishwasher but the installation & inconvenience too.

Since Whirlpool stock is way up in price, might be a good time to sell...or short the stock...After owning Maytag for 4 years and having a manufacturers defect they made me an offer I could not refuse and I bought a new top-of-the-line KitchenAid dishwasher on 6/2013. I am real happy with the performance. Its quiet... cleans great so far. The bad news is that a thousand dollar dishwasher should not have such a poorly designed upper basket. The wheels just broke and several expensive pieces of glassware fell out and broke. Ask me if I am angry...LOL. After reading the many complaints on the design and quality of the parts used and that most have experienced the same problem I urge everyone to call Whirlpool corp. at Corporate Office Headquarters HQ: Address: 2000 N. M-63, Benton Harbor, Michigan 49022-2692 USA, Corporate Phone Number: 1-269-923-5000, and ask for the Office of the President and complain. The cost of repair with service is over a 150.00 but if youre handy you can fix it better than new for under $2.00.

This is the 4th failure of my KitchenAid dishwasher in six years. Three leaks and one failure to fill with water. Because it is out of warranty, management does not feel responsible. I believe I got a lemon and all that keeps going wrong is not my fault. Very disappointing!

We purchased this KitchenAid refrigerator as part of an appliance package for a new home. We did not want the high-end option, so we were offered this package as an balance between cost and performance. We installed this refrigerator, a KitchenAid microwave, a KitchenAid cooktop and a KitchenAid dishwasher. Of all the four, the refrigerator is the worst. It broke down immediately after the 1-year warranty period ended. I had KitchenAid service people here on three occasions and they changed every computer component (board) in the machine. Each time, the machine would work well for a little while and then it would gradually degrade in performance. Right now, it is not cooling properly and not making ice. The gasket around the freezer is falling off so the freezer door will not close correctly, but the computer does not detect this as an open door for purposes of the alarm. At first, I was pleased to see the America sticker in the door - now I really dont care where my next refrigerator is made as long as it performs better than this very expensive paperweight.

I just contacted KitchenAid customer service about my glass exploding in my oven door while using the self clean feature. They told me there were no known problem with this feature. If you have a problem with the feature, it needs to be documented with KitchenAid directly. They have decided to replace my glass at their costs. I have a feeling they are aware there is an issue and just dont want to admit it!.

I purchased KitchenAid top of the line stainless steel refrigerator at APT Appliance in Glenview, IL on 12/9/13. We are senior citizens who live alone. We needed service on 3/18/16, only to find out that we need a NEW switch for our Ice maker dispenser. Shame on you! You are proud to make things American? Well the products SHOULD be made BETTER. After a little over 2 years, I must replace it to the tune of over $120.00. Now this Refrigerator was not the cheapest one you sell, but the most expensive. Shame! Shame! I guess the idea is foreign made is the way to go. Unsatisfied in Lincolnwood, IL.

I have a KitchenAid Refrigerator and Microwave Oven Combo which are 8 years old. The refrigerator went out on 11/26. My warranty was out so they sold me a 1-year extended for $429.00. A&E came out on December 3 to fix the refrigerator. The repair guy said it was the circuit board and would order it. He said it would take 1 week to get the part. The part never showed up and A&E called to find out if I received the part. The repair guy told me to move the fan to keep the refrigerator cool. He told me the part is back ordered until January 19. Now I am out of a refrigerator and freezer. I lost over $400 in food. I called KitchenAid back to get a tracking number for the part. They told me the part is due in on December 19th so I booked another appointment. After 15 calls to A&E and KitchenAid, I found out the part is now discontinued! And the reason is that KitchenAid stopped making it. But the system had a glitch and no one knew it was not coming in. Four weeks and still there is no working refrigerator. A&E came out to pull the circuit board to have it rebuilt. Another week before its fixed or is it? I called to get some sort of compensation and answers but again no one knows what is going on. I got mixed answers to my questions. I will never buy another KitchenAid appliance! Then the spring on my microwave/oven went out. They sold me another warranty for $350.

I have a KHMS 2050SSS-2 microwave. It was purchased new in 2011. Very little use. In the middle of the night my smoke alarm went off. The kitchen was lit up like somebody was running a arc welder. The microwave was running even though no one was using it. I tried turning it off. I even opened the door but the thing keeper going. The glass plate was melting and a hole was burning through the bottom. The only way to turn it off was to unplug it. My wife dialed 911 because we really expected a house fire. Whirlpool was contacted. They sent out a repair team who said it was “not repairable. Since then I have contacted Whirlpool 3 times but there is zero response. I find that their could not care less attitude disturbing to say the least.

I've owned my slide-in KitchenAid range for 13 years. In all these years I've had no problems whatsoever. I use it daily and it still looks like new. I'd highly recommend this product!

So disappointed in the customer service. Purchased a French door KitchenAid refrigerator six weeks ago. Came with two dented doors and a noisy freezer. Called for service which I had to go through kitchenaid.com for them to schedule. Waited at home for the scheduled service call. No one showed up. Called the service provider and was never put on the schedule. Had to call KitchenAid back. Reschedule for 2 1/2 weeks later and also have to wait 10 weeks for doors. I told them I want a new refrigerator and was told I have to give them an opportunity to fix this. I bought a new refrigerator. I don’t want a refurbished one. Awful awful company. I will NEVER purchase another KitchenAid item as long as I am a homeowner. The customer service is a joke. All they say is We’re sorry for your inconvenience. They are in no way helpful.

5 days after the expiration of a warranty repair on a malfunctioning probe, Flamingo Appliances in Miami refused to remedy the exact same problem that they charged $250 for. Kitchen Aid customer service was of no value and offered no suggestions other than to repeat the same repair with a different authorized repair co. I have a double convection oven that has had problems with debris behind glass, improper alignment of doors and hinges and terrible customer service. Stay away from KitchenAid, Whirlpool and anything they manufacture. They are not what they used to be.

After several experiences with our KitchenAid Dishwasher (Model KUDE60HXSS, purchased 4/17/12) including flooding, pump failure, control board failure etc. starting less than a year after purchase, I can only say that our voice has joined the chorus. I discovered this website and upon reading a recent entry seriously thought my husband had already gone on this website and written a review. There were many that were practically identical/very similar to our horrific experiences with our KitchenAid dishwasher and the accompanying atrocious customer service.At this very minute I am typing to the sound of 3 industrial size fans in my kitchen drying out my wood flooring and kitchen cabinetry for the third time in 2 years. My guesstimate for all this is in the realm of a year of college tuition (private, liberal arts) as we have now had 3 replacements of flooring, cabinetry, and plumbing. So I definitely hope my daughter is cramming in those college classes, because she is going to have to hurry up and graduate in 3 years as KitchenAid has burned up one year of her tuition!

I am currently replacing a KitchenAid Over-the-Range Microwave Oven (Model KHMS155L). I have had previous issues with the fan. Recently, the door literally fell apart. I was told to replace the unit since the door is too costly. I have decided to replace the microwave with a different brand!

This will be the 2nd time that I have had to call a repairman out to replace the thermostat in my Superba wall oven. Like so many other complaints Ive seen posted, there is something wrong if you cannot use the self clean function of your self-cleaning oven. To pay this kind of price (over $3,000) for a convection oven/microwave combo is a lot and you would expect a better product. First off, you pay extra for a self cleaning function but if you cant ever use it without it disabling your entire oven, then whats the point? So far on my oven combo unit, I have had to replace the glass in the door panel of the microwave, the glass in the door panel of my oven (no they were never hit by anything) and am now replacing my thermostat for the second time all because I wanted to use an option that I paid for: a self-cleaning option. Never again will I buy a product from KitchenAid or one of their related subsidiaries.

Kitchenaid French Door - I hate to give this one star when it deserves none at all. I paid over $3000 for this lump of useless metal 2 years ago and the repairs have been countless. Fortunately I also purchased a Sears Service contract. It is now on its fifth ice maker and has had fans, sensors and boards replaced. Admittedly all covered by the contract but the inconvenience involved is important. I just called for a service repair which will be in 8 days. When he comes, he will have to order a part and the appointment will be two weeks on from that. In the mean time we have to buy ice. I bought Kitchenaid because I thought they were reliable but never again. Surely someone makes a decent product.

Purchased a KitchenAid refrigerator to replace my ten year old Kenmore. Model is KRFF300ESS. After a few months...noticed spots of rust on the stainless steel. Called KitchenAid...and they replaced the doors. After ten days of having the new doors installed, I can see rust forming on the steel again! I never even touched them with any sort of cleaner at all! Their customer service experience has been the worst. They keep promising theyll resolve the issue but never follow through. At this point theyre blaming me. Very disappointed in the construction of the product and their customer service. Ive owned multiple competing brands of appliances and other stainless steel products in my kitchen and have never experienced this. I cant in good conscience recommend KitchenAid refrigerators.

Fridge purchased May 2015. Lid for cheese drawer kept falling off whenever opened and puddle kept forming on floor below bottom freezer. New cheese drawer lid ordered, still didnt fit properly so technician had to shim the sides and now there is a gap on either side where debris could collect and cant be cleaned out. Door on bottom freezer deemed to be warped causing it not to seal properly, thus huge frost accumulation on inside of freezer and bouts of thawing causes puddles on floor in front. Waited 2 months for a new freezer door, arrived and when technician went to install found it also was warped. Now have to wait another 2 months for a second try. Whole unit is substandard. I asked for a replacement fridge. Of course, they refuse but they are happy to keep making repairs. I am not happy to have to make myself available for repeated visits by technician for a problem that remains unfixed.

I bought a whole suite of KitchenAid products when I moved into my new house. I bought KitchenAid brand because my Mom had only recently (at the time) replaces all her KitchenAid alliances that lasted well over 30 years! I thought mine would be the same but NO, NO, NO! The first repair case to the $1200 dishwasher which I paid extra for because it was SO quiet. It was a total splurge but I deserved it after living with the loudest dishwashers for years. It was a simple fix but now needs the same fix again. This time it’ll be out of warranty. The worst appliance though is the fridge! I hate it! I have never seen a fridge freeze up more than this one. The first time it was repaired the tech said it was a terrible design and that I should expect more fixes, he wasn’t wrong. Apparently, the fridge thermometer regulator, coils, etc are in a terrible spot that allow it to freeze up easily. Once it’s frozen and if you don’t notice (it can happen quickly too) it can destroy the main parts of the fridge that make it work & stay cold! So far there’s been 3 fixes to this system but now I’m done. I will be dumping this fridge, I’ve owned for only 5 years and buying a new one because I’m sick of its issues. I’m sad that KitchenAid now makes such inferior products. The only KitchenAid I’ll keep in my kitchen now will be my stand mixer (knock on wood).

I have purchased two KitchenAid gas ranges (yes, I should have learned my lesson the first time!). Both have been seriously problematic. Within a year of purchase, both locked up when I cleaned them for the first time, and I could not use them without a tech coming to my house to repair. One of those ranges had a faulty fan which did damage to another part due to overheating during the cleaning process, which resulted in damage to other parts! Most recently, the electronic range control on my Architect II went on my three-year-old gas range. So back to the repair techs. I will never purchase another KitchenAid stove. Based upon my experience and that of others, they are simply poorly manufactured and not reputable. Repair costs are ridiculous and I am thinking of replacing mine due to the high repair costs and lack of faith in this happening once again, at a time when I really need to use the stove!