I have a KitchenAid Double Oven Gas Range. I read up on the oven before purchase and my purchase was due to the high ratings it received. I love the double oven, but I am very disappointed with the stainless steel stove top range. I consider my self pretty careful with my appliances, but taking care of the stove top is ridiculous. It scratches easily and within weeks of use, brown stains have formed around the burners which will not come off. Of course, you cannot use abrasives and stainless steel cleaner does not work. This oven is only a few months old and I planned on having it for a long time especially with the price paid and being a KitchenAid appliance which is known to be a reputable name. I am at a loss, I am hoping KitchenAid will stand behind their name and do something to make this right.

We work with many Architects and homeowners that demand quality. When time came to remodel my own home, I wanted to go with the best appliances that we could afford at the time and the ones that offered the most value. Our research led us to KitchenAid appliances. Since the time we installed KitchenAid dishwasher, range, and microwave, all have been replaced except the range. With spending as much money on the range as we did, it was hard to just throw it away. When I mention my concerns and problems at the NAHB shows, the KitchenAid sales reps state that was the old KitchenAid, we did have problems with them, but things have changed since then.My point is if youre selling your product as best value, and a high-end product, you earn that title not just display it. You dont acknowledge that you had a problem then sweep it under the rug. You earn it by standing behind your product. I write this as I decide to throw another $500 at the repair of this stove or throw in the towel. Did I mention that we too had to turn our electric breaker off because the stove top would not turn off, then another time it would come on without turning the knobs. If this had happened to one of our projects, the range would have been removed immediately regardless of price and replaced with a manufactured product that cares for its customers.

I purchased a KitchenAid French door unit with the freezer in the bottom. Shortly after the installation, the seal on the left door failed. Then, the freezer did not work. Then the hose to the ice maker let go and caused major water damage to the room below the refrigerator. Now the unit wont cool. I am done with all KitchenAid and Whirlpool products. Leaders of these companies should be ashamed of themselves. Ripping off American consumers is criminal.

Approximately 10 years ago I purchased a 42 inch Kitchen Aid Refrigerator model kssc42qmS01 for about $5500. Seven years later, it required a rebuild of the circuit board for about $400. Last month the overtemp warning light was coming on for both the freezer and refrigerator. The authorized repair guy and Kitchen Aid said they could not fix the board due to the Tsunami in Japan. This excuse does not hold water since there are several after market repair shops that fix these boards daily. Just Google Kitchen Aid Control Board and you will find an entire market place of repair shops and used boards. (They all love Kitchen Aid!) If you read the detailed accounts of other pissed off homeowners who got stuck with a large piece of unserviceable junk in their kitchen read on from this website. My favorite is the guy who fixed his own control card for $6. Blaming a Tsunami is a convenient excuse to not fix or service these refrigerators because of underlying design flaws. Unfortunately I wasnt able to fix my board a second time despite the $500 in service calls and emergency repairs. The refrigerator still cant maintain its temperature. Kitchen Aid says theres nothing they can do except offer me a special price which is not better that a good Internet price from an online deep discounter. Keep in mind that this is a built in in a custom kitchen. (The Kitchen was featured in a local Milwaukee Magazine) I cant just rip this 42 inch built in out and put in a stand alone refrigerator because there would be a large gap in the 42 inch cavity not to mention a 3 inch projection even with a counter depth unit. And why would I buy another Kitchen Aid / GE built in when they walk away from their own product? My advise is to stay away from Kitchen Aid / GE built-ins.

The Superba Electric self-cleaning oven does not heat up to the appropriate temperature. I live in a condominium and at least two other units are experiencing the same problem.

We purchased new Kitchen Aid Appliances for a total kitchen remodel 3 1/2 years ago. We also purchased the extended warranty from the people who sold us the fridge (Kitchen Aid Counter Depth Refrigerator with French Doors), range, and dishwasher. Both the range and the fridge have had problems within 2-3 years of use. The range had warranty (from the extended warranty coverage) repairs 3 separate times! Now, the fridges water valve stuck open and flooded the kitchen floor which is 3/4 inch tongue and groove maple hardwood. The extended warranty people (Repair Master) will only cover fridge repairs. (They deny they will cover any collateral damage.) We still have another year and a few months on the fridges extended warranty which would take it to the appliance being 5 years old. The extended warranty people said we have to go to Kitchen Aid for help with the floor damage. Just got off the phone with Kitchen Aid and they denied any obligation since their 1-year warranty was up. So, with what could be several thousand dollars of damage to the kitchen floor, we are forced to place a claim with our homeowners insurance! We have never paid more for appliances in our lifetimes (married 35 years) than we did for what was supposed to the top end appliances such as Kitchen Aid. And then, once Kitchen Aid has your money and a year out of you - you are on your own! We will never purchase Kitchen Aid again. They are simply not Worth IT! And the extended warranties are baloney too! You might as well save your money. Its too bad that big companies dont care about the little guy anymore! Think long and hard before you buy Kitchen Aid!

The KitchenAid range oven is a great item, the only issue that I have is that the temperature in the oven seems to be hotter than the set temperature. Other than that it fits well with my kitchen and provides a modern look.

I bought a KitchenAid Appliance suite 3.5 years ago. The dishwasher does not drain completely after the cycle ends. In addition, after the problem began a week ago after the cycle ends everything in the dishwasher has a soap film. Waiting for a repair person to arrive as I write this review. My previous dishwasher was still working after 25 years!

For the last nine years I have replaced refrigerator parts every year. Most of the time it is the diffuser that needs to be replaced or ice maker will burn up and need replacement parts. I understand with the ice maker being used so much it will need parts every so often but every two years is a little outrageous. Beware. Many other refrigerators use these same parts and more than likely have the same problems.

I am extremely dissatisfied and could kick myself for purchasing KitchenAid appliances. We bought a suite of six KitchenAid appliances for our newly remodeled kitchen six months ago. We installed them four months ago. Last night, I turned on the self-cleaning cycle for the very first time and woke to a kitchen full of tiny pieces of glass. A repairman will come in five days. If this is anything like the experience we had with the new dishwasher.We installed the dishwasher and I ran a load of dishes. All of a sudden, I noticed water gushing (damaged new hardwood floor), faulty part. It was three weeks before it was fixed. I ran two loads of dishes and the door latch stuck. A repairman came out two weeks later and used a tool to pick out the latch. He told my husband to pick out the latch if it did it again. I did not feel so good about that. One load and the same thing happened again. We called for repair, and it is two weeks before they can come out. We didnt hear from them in two weeks, so my husband called the service department and then the salesman. The third week, the part came in and they said the part was faulty. Now we have to wait for another two weeks before they come out and replace the faulty part. The dishwasher is working now and the oven glass exploded during the cleaning cycle. I feel like I lit a match to $10,300. I have read the comments listed and feel this exploding glass is an extreme safety issue. And to think I was so proud of my Kitchen Aid appliances. Why does this company not care about their reputation and customer satisfaction? What a headache and heartache. I wish I could turn back the clock and that money would have gone to another manufacturer that stands behind their product and cares about customer satisfaction.

I purchased a 30 KitchenAid gas range with 5 burners from a local independent appliance dealership that I am familiar with and that I trust. I paid more than 1,140 dollars for this range and was very excited to have it. However, it soon became apparent that the Aqualift Clean System fell short of what its marketed to be. In essence, it doesnt work to get the appliance clean as it is promoted to. Following the manufacturers instructions precisely, I have tried to clean this range six times over the 8 weeks or so that Ive had it and each time was a failure. The floor of the oven comes clean but thats about it. The walls, back, roof, and door do not come clean. The problem is complicated further by the fact that these ovens are made with a Teflon coating on the inside that will be damaged by typical commercial cleaners, so essentially you end up with a self-cleaning oven that cant be cleaned no matter how hard you scrub it. DO NOT PURCHASE ANY OVEN WITH THE AQUALIFT CLEAN SYSTEM. IT DOESNT WORK and the manufacturer is no help at all when you call customer service.

I bought a Kitchenaid microwave/convection oven 3 years ago. Kept saying handle is not closed. Then stopped working altogether. What really made me mad is that when you call customer service, you cant get anyone. I have been disconnected while waiting for a representative. Not sure why they have a positive reputation.

Avoid at all costs the custom Architect series of KitchenAid 48inch built-in refrigerators. This $8,000 custom refrigerator has severe problems with the icemaker. I took delivery and installation of this refrigerator. From day one, the ice maker has not worked. It rains water into the freezer leaving ice all over the freezer. Two so-called KitchenAid repairmen came out the second and fourth day. They cant find the solution. After 10 days of no ice, they hope to replace some part that might fix the problem. The fact is that this unit has a design problem that may never be rectified. There is no reason a brand-new unit should have this problem and the service persons cannot fix it. This indicates either a KitchenAid ice maker design problem or incompetency on the part of repair/service providers.This kind of headache is unacceptable just to have ice cubes and cold milk! I should have gotten a cheaper fridge at one tenth the cost. If you research the reliability records of other built-in fridges, Sub-zero, Thermador, etc, they all have major issues with their ice makers and their compressors. I hope that Pacific Sales, now owned by Best Buy, can help rectify this nightmare. They want me to keep this defective fridge and give me an extended warranty to cover predictable malfunctions. Not a good way to start out. I could understand if this was a 10-year old unit but not with a brand new lemon!

I waited over 2 months for a new KitchenAid refrigerator. When it was installed, the veggie bin and meat bin (the 2 bins at the bottom) had dents in them. The very bottom bin was also skewed when inserted. I called the company I purchased the refrigerator from and they shipped me replacement bins. Upon installing the replacement bins, I again noticed the bottom bin was skewed. I took it out and discovered that a air movement component was affixed behind the bin was not properly installed. This poor installation prevented the bottom bin from going in straight. A week after the refrigerator was installed the water on the door stopped working. I am convinced this refrigerator is a lemon. It is being replaced at no cost to me. I am Very disappointed with KitchenAid.

We purchased a countertop $599 microwave in February, 2018 for our small business of 7 employees. After about 13 months the open latch broke. Of course the warranty had just ended and so we had to pay to repair it. In October, 2019 it completely stopped working. Called the store where I bought it, they said I had to call KitchenAid directly and gave me the model and serial number information I needed. KitchenAid (Whirlpool) told me they didnt have the parts for this model and that they dont repair their countertop microwaves. This micro was used maybe 2X per week to reheat employee leftovers or warm water for tea. It is absolutely crazy that it worked for less than 2 years. Avoid KitchenAid microwaves at all costs! They offered no resolution other than I could buy another one! Really? I will NEVER buy another appliance - microwave or otherwise - from KitchenAid. I have microwaves that I paid less than $100 for that have lasted five times as long and have been used far more frequently!

We purchased the KitchenAid Dishwasher with built-in water softener not last summer, but the previous one (less than 2 years ago). A few weeks ago, we were sitting in our family room when we noticed acrid smoke pouring out of the dishwasher, and an electrical popping noise (shorting). We ran and turned off the power at the breaker box. Sure enough, the control panel was smoking and completely dead. Thankfully, we were in the next room in our open concept home or this could have turned into a major fire. We paid almost $1000 for this dishwasher, hoping that the better model & water softener would mean it would last longer. Do NOT buy this dishwasher as it is UNSAFE to have in your home. We walked away from the Whirlpool brand over this, after many years of brand loyalty to Whirlpool and its family of brands.

We purchased a new home with KitchenAid appliances and from day 1, my wall microwave did not work and my stove malfunctioned. I called to register my products and was given a quote for an extended warranty (because apparently I am going to need it with these garbage appliances). I was told that they had to ship me some parts, which were out of stock and that I had to wait. After a month, I received the wrong part and called back. I was told the right part I needed was out of stock and had to wait again. After several weeks, I was told that they no longer made my microwave and that they would be sending me a new one. I was told that I could not get the extended warranty at this time because I would be getting a new microwave and if I bought the warranty now, I would have to pay extra to add my new microwave once it came. After several more weeks, the microwave came in and it was a countertop microwave, not a wall microwave. Obviously, it did not fit in my wall cabinet so the installers had to make modifications for it to fit. This whole process took about 3 months to resolve and I did not have a working microwave. Next, my oven malfunctioned with an error code and it would not turn off. I called customer service again, armed with my extended warranty price quote because clearly these appliances have significant issues. I was told that it is common for the error code to appear on my double wall oven model and that I had to shut my power off and on for it to reset. When I complained and said that it was unacceptable, I was told that it was an unfortunate situation involving these appliances and nothing could be done. I asked about my extended warranty, ready to shell out hundreds more on these appliances so that I could get them replaced when they break (which is clearly going to happen). I was told that the price had now gone up over 100.00 because it had been over a month since I registered my appliances. I told Jasmine, the call taker that I had a faulty microwave and had to wait months for a new one, so that is why I did not get the warranty when I first got the quote. She told me repeatedly that there was nothing that she could do and the quote was computer generated and she could not change the price. I asked for a supervisor and was told that Amber (supervisor) wanted me to know that she could not change the price either.I have decided not to purchase the extended warranty on these products. I spent over $10,000 on my gourmet kitchen and now I am stuck with these expensive appliances that will no doubt breakdown again and again. For now, I will make sure my flashlight batteries are charged up so I can make the trip to re-set my circuit breaker each time my oven acts up. Thanksgiving should be especially fun.

Our first problem was that the plastic wheels on the top rack broke and it would not stay up. We had a repairman come and replace them. Less than year later they broke again. We were being very careful with the rack so it is not from being rough with it. They are made of very weak plastic and are not holding up to moderate use. Now the dishes are not being cleaned at all. We suspect that the upper arm is not working so everything on the top rack comes out dirty. To compound the problem, the dirt is now cemented on because of the drying cycle. That factor makes those dishes very hard to hand wash after being in the dishwasher. The dishwasher is just over two years old and is useless. We chose KitchenAid because we thought we were moving up to higher quality. It is so much poorer than our 12-year old dishwasher we replaced.

Kitchen Aid Refrigerator MOD # KSF26C6XYY04 Low quality - I bought this refrigerator from Sears as a slightly physically damaged product. That didnt bother me. What bothers me is that the cheap plastic draws inside the refrigerator side have all cracked and broken. When I called customer service in a right to work for less state they said that they would replace them, but that if it happened again it was a one time thing. Why I asked? They said the fronts of the drawers are cosmetic? Are you kidding me? You cannot open the drawer without the front on it. Can you open a cabinet without a handle, a front door without a door knob? I am incredibly disappointed with this company. We had a Kitchen Aid refrigerator we bought in 2000 and it was great. This is a $2000 sub par product. Stay away from companies like Kitchen Aid that build low quality products and then dont back up their own warranties. I will not buy from this manufacturer again.

I would suggest not buying this refrigerator -- this will be the 4th time I have had to put my food in coolers with ice. The repairman even replaced the motherboard. Presently it is warm again. 56 degrees. It should be at 32 degrees. SO IF YOU DONT MIND THE INCONVENIENCE GO AHEAD AND BUY THIS TRASH!! TOTALLY DISGUSTED WITH THIS PRODUCT. I will never buy from KitchenAid again as they know about the problem and cannot fix it properly. Repairman coming again in the morning.

I purchased 5 KitchenAid appliances 45 days ago during their big 25% off promotion. That was mistake one. I get a call yesterday 4 days before delivery telling me that my fridge is backordered until April. This is the biggest load of lies since Donald Trump on Twitter. Investigating deeper and talking with my sales agent at home depot it sounds like any counterdepth fridge with external ice water have been pulled and no longer is available for purchase. They have even pulled all these models from the KitchenAid website. Ridiculous. Calling customer service, the company line is that there is no recall and it is available for order. So I ask if its available why is it no longer on the website. Needless to say I need to cancel my entire KitchenAid purchase. Do not make the mistake of buying KitchenAid.

Its terrible! I bought this because I didnt want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasnt it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

I have been purchasing KitchenAid thinking about high reputation of the company. I bought all my KitchenAid appliances (refrigerator, gas range, microwave, dishwasher) at PC Richards 15 months ago. We are the family of two adults, so you can imagine that we use this dishwasher twice a week at the most. However, after 15 months of such rare uses the dishwasher failed. I rinse off the dishes every time before running the cycle but for the past couple of weeks all the dishes are not clean at all after even running two cycles. I tried to resolve the issue by calling PC Richards but all they told me that the service technician will cost me $125 to evaluate the problem. Apparently I am stuck with the product failed to operate after a bit over a year. I am extremely upset that the company doesnt stand behind the product they produce and will never buy KitchenAid products again.

My KitchenAid refrigerator was the worst purchase I ever made in my life. The only thing worse than this lousy refrigerator are the people that work for KitchenAid. Over ten times various major parts were replaced on my refrigerator. It NEVER WORKED RIGHT. Many times I was treated like an animal by KitchenAid customer service. Hangs ups, rude behavior and lies are the norm for this lousy company. There is a great company named Sub-Zero and KitchenAid should change their name to Sub-Human. NEVER BUT ANYTHING KITCHENAID!!!

We purchased a KitchenAid refrigerator, bottom freezer, Model No D-KBFS20EVMS approximately nine months ago. The compressor failed over a week ago and we are still waiting to have it repaired. Unfortunately, neither the retailer nor the KitchenAid Customer Service can find a replacement part and we have been unable to pin down when we will be able to have the appliance fixed. We have been told it may be another week but at this point we have no confidence in the company or the retailer. We have had to purchase a dorm refrigerator in order to keep several medications cold. KitchenAid refuses to replace the refrigerator but they did offer us a $100 gift card, good for another KitchenAid purchase. We understand that any appliance can fail, even those that are rated as very reliable, but we do believe a company should back up their products. This was our first, and now last, KitchenAid purchase.

I purchased a KitchenAid stainless steel dishwasher on 5/9/2009, model number KUDX03FTSS. As of now, the stainless steel is rusting. How can this be? All of my other stainless steel appliances are over 10 years old and they are not rusting. The bottom line is KitchenAid is using a sub quality of stainless steel in all of their appliances. I called KitchenAid and they said there is not a warranty for finish on their appliances. How convenient is it for KitchenAid to reduce their cost of materials by using substandard stainless, then say there is no warranty on the finish? That is nothing but a ripoff by KitchenAid. I will never purchase a KitchenAid appliance ever again. I hope who ever reads this seriously considers another brand.

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

On 11/18/2010, I purchased a KitchenAid dishwasher, 22 12552. This dishwasher has been a nightmare. I purchased extended warranty and thank God I did. We put it in and then it didnt get the dishes clean and wouldnt dry them and it was eating jet dry like it was going out of style. I had several service calls on this problem. Then they replaced it 30 days later. Now, this dishwasher is a piece of **. They have put in 3 different panels of the controls, that all I do is wait from 5 to 12 for them to show up plus I am without a dishwasher for a week till they can come out. Then I have to wait another week for the part to show up. They came out this last time on 7-23-2012 and they left and the problems started all over even though they put in a new panel. I have no idea what your company did to ruin a good dishwasher but this is a piece of **. Now, they tell me this is the fourth time today, 7-25-2012, so they will replace it. Well, I guess my question is, am I going to have the same problems that I had with the other 3 dishwashers they have given me? They are taking my time and all the work to put this in again and again and again. Your company should fix this problem you are having with this dishwasher. I always swore by Sears and Whirlpool and KitchenAid products but I tell you what, I will never do business with Sears and never buy a Whirlpool product either. I realize you dont care. I am only one person but thats really how I feel.

I bought a KitchenAid range for a rental. The oven has been used rarely and the regulator went out causing an expensive repair and a part wait time of over 6 weeks. I would definitely recommend anyone considering a KitchenAid range to do their homework.

We purchased KitchenAid model # KDFE204EWH1, paid $145.00 to have it installed, bought extended warranty and it has never cleaned a dish. We had two technicians out who gave us hints to help, i.e. put more soap in, run your faucet until the water is so hot that you cant touch it because the first rinse in the machine is cold water, use Jet Dry. Ive been using dishwashers for a long time and have never needed technicians to come to the house and instruct me on how to use it. KitchenAid has officially chalked the problem up to owner misuse. This is highly insulting and ridiculous. We even paid our plumber to come and see if the problem could be caused by our plumbing - negative on that. I called the company and was told that if I try another dishwasher detergent, that it might help. Other customers have found it to be very helpful.Give me a break! The machine is a piece of garbage and has never, ever worked. $1,000. of our money has been thrown out the window and we have been treated poorly by this company to say the least. Save your money, do your research and buy something other than a KitchenAid/Whirlpool. We now have to clean our dishes by hand. Horrible machine, horrible company to deal with. They will not send anyone else out to look at the dishwasher unless we pay for it. They have done all they are going to do and dont care that the machine doesnt work. They are finished with us as we are with them.

We bought very expensive KitchenAid Dishwasher including the guarantee. As system works well until now (estimates) 3 years. But we have an annoying problem with the rollers of the upper part constantly are coming out. This part of the dishwasher is very frail and delicate including without any dish appears very heavy for the rails and plastic rollers. Definitely in my opinion is a mistake of design. We call the technician for the guarantee - the answer is no solution. Do not buy this dishwasher.

It seems that the designers of Kitchen Aid ovens and refrigerators have a disconnect with the manufacturers.. They look like well made products. They behave like cheap imitations. I am not pleased.

We purchased all new appliances when we remodeled our kitchen in Aug 2017. The refrigerator quit making ice in Jan 2019. I had a repairman come out and replace the freezers fan motor. That fixed the problem, I thought, but now the ice cream in the freezer is super soft. It costs $115 for the repair guy to just come out to diagnose the problem. The last issue cost me almost $400. Now I have to have the thing looked at again. We purchased all KitchenAid appliances because we thought they were able to last with fewer repairs, guess we were wrong. The refrigerator was a major purchase but to need to call out for repairs again is unbelievable.

I purchased a KitchenAid refrigerator in Sept 2014 for nearly $3000. On Oct 1, 2015 the refrigerator was warm resulting in loss of most of the food. I called my authorized dealer, Poirier Sales of Norwood MA, where I purchased the fridge and requested service that day. They came out and charged me $169 house call and found that the SEALED waterline was blocked which resulted in the fan freezing up and had stopped working. The fridge was 1 year 2 weeks old! I called KitchenAid and they REFUSED to pay the house call charge of $169. Why is shoddy workmanship the norm? I will NEVER buy a KitchenAid product again.

We have had the KitchenAid refrigerator for 4 years now, lost over $2000 in food, 12 repair visits so far and we just called for another, and they just dont care. Fortunately we bought the extended warranty but that will be up soon. They should NOT be allowed to manufacture refrigerators. What a way to run a company, they wont even call me back and only an e-mail refusing to anything. Buyers beware.

A PERFECT machine. I have one in FL and one in NH. FL unit (model number not available now) is plagued with false starts but works well and reasonably quiet. It has received 2 service visits and both times the false, short starts have been judged normal. Strange... BUT it does recover automatically and works very well for 5 years now. My NH unit, model KDFE104DSS0, is a STAR. So quiet that half the time we forget that we turned it on. Love it!

This is for a KitchenAid range that we purchased just one year ago. We actually love the range and its versatility but it has ONE MAJOR DESIGN FLAW. The writing on the knobs rubs off with just a finger. It happened to all four of my knobs and I have had to reorder all four as I can no longer tell what setting I am on. They cost almost $30 each. I feel ripped off. I think that this design aspect, by 2013 should be a no brainer. Guess I was wrong...

I bought my refrigerator in 2004 and started having problems right after the 12 months mark. The freezer would turn into a big iceberg. The refrigerator is warm and sweaty. First technician who came out said the board controlling the temperature had to be replaced for $300. Since the fridge started working properly again, I never replaced the part. After working on and off for several years, with me hammering ice from the inside of the freezer at least once every other week, now it totally stopped working. The freezer and all vents are completely frozen, including the vents in the refrigerator. The refrigerator is warm and moldy and I keep throwing food away. Technicians sent by KA hold me hostage in my own home with 4-hour window appointments and then show up out of that time frame and leave sorry, we missed you notes on my door. Every time I call Customer Service, I get a different answer going from sorry, you are totally out of warranty to only certain parts are still covered. Once you pay someone to come out and look at it, well be able to tell if the part is covered or not. I live in FL where everything has to be refrigerated. Im about to roll the fridge to the curb and buy another one... any brand as long as its not KitchenAid.

It has easy setting, I particularly like the soak and scrub for heavy load. I also like that rinsing is not often needed. If you can rinse it off, you can just put it in the dishwasher. And it is quiet.

After yet another service call on our two-year-old dishwasher, damn thing is leaking again. Just cost us another $199 for a service call to find out the dishwasher is designed to dump water all over the floor when gunk gets under the overflow cap.

Installed this oven last month. Have used 4 times. First time for a Pyrex oven dish. Bottom oven set on 350 for baking brownies. Sitting in den and my husband and I hear a noise like metal racks falling. We go into kitchen and Pyrex baking dish has shattered inside oven. What a mess. I now read all the problems with Kitchen Aid ovens and Im scared of this oven. Loved the blue enamel interior, but now Im scared of this appliance. We will see. Thanksgiving on the horizon and a large meal to be cooked!

I purchased 30 KitchenAid gas convection oven which was delivered on January 3, 2013. On 1/14/13, service was required to replace igniter (oven shut off during baking). On 1/23/13, service was again required to replace burner (oven shut off during baking). On 3/13/2013, service was required to replace control panel (oven wouldnt shut off). On 3/25/13, repair again required (control panel again. Oven wouldnt shut off). On 3/28/13, control board needed to be replaced. On April 4, 2013, I had to order UI and harness connector. On 4/8/13, I replaced ribbon from UI to main control. Unit now is shutting off but is still beeping randomly in convection bake. Orvilles Appliance in Amherst uses DC Appliance to do their repairs. DC Appliance has been wonderful, trying to repair it. I went to Whirlpool product review on 4/8/13. On 4/23/13, DC Appliance arrived again to repair range. They turned off during baking again. Another control board was installed. When service technician was finished, the range started beeping again but it was too late in the day to speak to Whirlpool tech support. DC Appliance called Whirlpool tech support on 4/24/2013 and was told we would be contacted by Whirlpool on Monday, April 29th, to arrange replacing our range. Monday came and went. So Tuesday, April 30th, we called DC Appliance, who called Whirlpool. The story changed. Suddenly, they had no record of the conversation with DC Appliance about replacing the range. Today, May 1st, DC Appliance called us to say they had the names of the two individuals they spoke with regarding the replacement. We were told to wait until Friday to hear from Whirlpool. DC Appliance said they cannot give us the names of the tech whom they spoke to or the person above that tech who made the decision to replace it. We paid $1,447 plus tax for this range. On top of that, we paid an additional $139 for a 5-year extended warranty. We are getting the runaround. We have been patient. Whirlpool and Orvilles had been nothing but nasty. Please help.

This dishwasher (model KUDC10FXSS) was installed in early 2012. The electronic control panel went out less than a year later. It took about two weeks to get it replaced. Luckily it was under warranty. One year later it does not work again! I have been washing dishes by hand for more than a month waiting for this part to come in! I can never get a clear answer as to when exactly the repairman will get it. Clearly many other people are having this issue? The part seems to be in high demand! It is ridiculous. (We had another dishwasher for 20 years before this one - never had a problem!) I am so disappointed in KitchenAid not to mention frustrated! BEWARE before buying this dishwasher - or any by KitchenAid!

Wish I had never purchased KitchenAid appliance. Beware. We have a double confection oven, induction cook top, dishwasher, microwave and fridge...all of them are junk. Oven door was broken right out of the box. Took about 1 month to get a new one and it doesnt work like they advertise that is for SURE. Dishwasher blew the hoses, ruined my kitchen floor and ceiling in the basement. Service man came and said oh yes we know that is a faulty clamp, fixed it and put a huge scrape in my hardwood floor. Fridge blew the hose to the ice maker, again my hardwood floor and ceiling in the basement service guy came out. Oh yes we have a fix for that...it is a faulty piece. Microwave just stopped working, service guy had no idea and wanted us to uninstall it so he could take it with him (it is an over the range hood microwave and weighs about 200 lbs) but he managed to get it working.Induction cook top blew up, smoke and all 1 year to the day of installation (but it wasnt covered because the appliances got delivered before they were installed) had to have a huge argument with customer service that the warranty was 2 years on major components. They said it was not a major component even though the cost of the new board was $800.00. They finally agreed to cover it. Was without a stove for several weeks. Then the dishwasher went again. My hardwood and basement ceiling all water damaged again. This time the water blew the board in the dishwasher. Over 1 month to get the parts just got it fixed 2 weeks ago. Then last week the Microwave stopped working again...still waiting for service. This was my dream kitchen that has turned into a nightmare. Every time I need service I need to take a day off work. I have replaced my ceiling tiles 3 times in the basement, my kitchen floor is warped and gouged and you know what they told me? That is not our problem take it up with your house insurance!

I had 2 different KitchenAid Dishwashers in 9 years. Neither lasted more than 5 years. One only lasted 4 -- AND I bought the 5 year warranty. However, it doesnt cover the PUMP which broke. What is the use!?! I am so frustrated. I was dismissed by their customer service, and just told sorry. Well, that is certainly not good enough. This is a rip-off. If you are ok with spending over $800 every four years, good for you, but I am not. I called repair people in my area and they said the minimum cost to repair is 400. They said that model was not good to begin with, but I researched and researched, and I trusted the name. But they dont stand behind their product to even have parts in their warranty. I have to buy a new dishwasher, and I looked here for recommendations. I hope this helps someone avoid a KitchenAid mistake.

KitchenAid stove - KESA907PSS (ARCHITECTSERIES). Almost burned my house down last night - 10-05-2016. Well one of the knobs got stuck on this stove and had a mind of its own sometimes. I worked on and off. Then last night I was cooking on one stove top and baking at the same time all of a sudden the panel got piping hot and started to smoke. Could not touch the panel and I smelled fire and then I lost power to the stove. I read reviews about this particular model and two people said that it caught on fire and they caught it in time. I threw it away and I will never buy this brand again. I paid 1500 dollars for this slide in glass top stove. I dont know why KitchenAid is not standing behind their products. Why dont they admit there is a problem with the stove and recall it. DO NOT BUY KITCHENAID.

I also have a stainless steel KitchenAid dishwasher (KUDE40FXSS5) and while the machine is quiet and cleans reasonably well. The adjuster assembly on the top rack has plastic tabs that become brittle and break, so that the wheels fall off. I have replaced this twice so far. It is intensely frustrating! This problem could have been prevented with a metal tab instead of cheap plastic.

First of all I called the help center and clerk was so rude, then I had tech come out to check my fridge which is LOUD and he didnt look at anything and said, Yup they are loud nowadays, and left!! What kind of service is that? How does that help me as a customer not being satisfied with a loud running fridge? The company could care less about their customers. I never will from this company for any product!

Our story is similar to everyone else. Our first fridge broke three days after it was installed & had to be replaced. A month ago, something else broke. We finally got parts after three weeks for a broken filter system which caused our fridge to fill the shelves & drawers with water. After two weeks of waiting, the authorized service company flat out lied about not ordering parts after I had contacted corporate to have them expedited. (If you buy the warranty, do not expect any type of respect or sense of urgency. The warranty company does not care & does not hold authorized agents accountable.) Long story short, the fridge was fixed today, but still no icemaker, only water & now the freezer has stopped working & a loud fan noise can be heard through the first floor. Called warranty repair, they said they could come out Nov 27th... Buyer beware. #kitchenaide.

Glass top convection oven less than 4 years old. Do not buy KitchenAid slide in glass top convection stove. Glass top cracked very easy. Cost $100 plus glass top $400 to replace. Poor quality. Will never purchase KitchenAid product again.

I have a Kitchenaid Range KGSC308LSSO, purchased in 2003. Main control panel needs to be replaced again! The problem is that the range turns on by itself (500 degrees - time sets for 33+ hours!) This was witnessed by unbelieving repairman on 11/07/2011.This will be the third control panel in this expensive unit in 7 1/2 years. I contacted Kitchenaid and they were very sorry but would do nothing due to the age of the machine. This brand is just too costly and dangerous to own.

We bought our KitchenAid dishwasher 11 months ago. Its one of their more expensive units, at $1300+. During those 11 months, weve had 10 repairmen visit. The appliance is now on its 3rd new controller unit, and its just failed again with the exact same fault - it locks up, with the front panel becoming non-responsive, and requires power cycling from the fuse box; and/or it aborts the wash part way through. Also, the plastic fittings on the racks have deteriorated, such that they have become brittle. On the top rack, and after only gentle use, the retainers for 3 out of 4 of the wheels have snapped, causing the rack to fall off its runners in all but the lightest of breezes.Ill also add that the customer service from KitchenAid is diabolical. The first repairman was openly rude and hostile, and also failed to show up for 3 appointments, costing me time off work. After insisting on a different repair company, it still took another 6 weeks to have the controller unit replaced. Weve fared a little better on subsequent incidents, but not much. Before this, I had a GE unit, which worked without a single fault for 13 years. I really regret not fixing the pump on that GE unit, because it would surely have been cheaper and infinitely more satisfactory than the junk from KitchenAid that Im stuck with now. So, my advice to anyone shopping for a dishwasher, avoid KitchenAid, Kenwood, Whirlpool like the plague.

We purchased a stainless KitchenAid range less than 2 years ago, model #KGRS205TSS2. What designer would decide to make the interior of the knobs out of plastic? Weve had 2 knobs crack. The exterior is stainless but the interior is brittle plastic. Customer service says its out of warranty, and they are $23 each plus shipping. This is a design flaw and not a routine maintenance item! They should stand by faulty products and send replacements free of charge! This leaves me with a bad taste for KitchenAid!I have no intention of buying KitchenAid again. The customer service agent said there were no exceptions and, You cannot go by brand name.

I purchased a KitchenAid dishwasher based on ratings. Wrong move. From day one, I should have returned it. Before installing it, the control panel had to be replaced. The print on the panel came off when the protective tape was removed. The tech service man came and replaced the complete panel. After about a week, there was a leak coming down the front of the door [stainless steel]. Repair man came again claiming it was due to steam from drying cycle. Took it apart now. Its okay. We have been complaining about dishes coming out dirty each time and have gotten different answers. Called a third time tech. Checked machine codes,claiming all was okay. But the hot water was not hot enough [120 degrees] at burner. Claims 87 degrees. We have never had a problem with past three machines, last one being a Maytag which was spotless but was not stainless steel and we were matching the new appliances. Another wrong move. Should have kept it. The last tech said he was sorry he had to tell me there was nothing he could do. However, if the tech would read the manual, it states that in the hi-temp cycle, the machine heats the water to up to 150 degrees. Maybe he could find another reason for dirty dishes. I am now going to Lowes to see if they can be of any help. This machine is a lemon. Also, dont lean over the counter top. The panel is so touchy that it will turn the machine on or off. The only pro is the machine is very very quiet . Maybe that is why the dishes are not cleaned, its not doing anything.

BUYER BEWARE...DO NOT BUY KITCHENAID. I have read the comments made by many people regarding the refrigerators but I have another issue with KitchenAid/Whirlpool. The Plate on the bottom of my electric oven states that the Country of Origin is Canada..I provided the appliance pamphlet and layout information to my service repairman and he noted that that pamphlet said that only US-made models have a fuse so after his inspection determined that the reason the oven was not working was because of the Circuit Board and subsequently ordered. When the part was received and put in, the oven still did not work. The repairman did another detailed inspection and found a fuse and it was blown. The pamphlet specifically states that only US models have a fuse. I will take this matter further to determine what agency regulates mislabeling of Country of Origin. With all the deception detailed by the many complaints by homeowners, there must be a reason why KitchenAid/Whirlpool mislabels the electric ovens and I suspect mislabeling may give some sort of money advantage. In addition, as most of the complaints state, KitchenAid customer service is horrible and when I furnished them with supporting documentation, they would not even try to justify why the Country of Origin was misrepresented or direct me to anyone that could address the problem. The age-old adage, keep on stalling and the complainant will probably give up and go away. If not for the mislabeling, the repair cost me $600 instead of $2 to replace the fuse.

We recently purchased a Kitchenaid stainless steel dishwasher from Lowes. It is the quietest dishwasher I have ever had but it stinks! I mean it SMELLS terrible a day after it has been run. Smells like stale garbage filled water. When I questioned KitchenAid about this I was told the dishwasher does not entirely drain as not to dry out the gaskets... Well, that is all well and good but the leftover water stinks. I leave the dishwasher open almost all the time, which is very inconvenient in my small kitchen, to try to get it to dry. I would never recommend this dishwasher to anyone because of this. I tried running the cleaning product (Affresh) thru it but that didnt work. After one additional use, it was back to the same smelly condition. VERY disappointed in the expensive dishwasher.

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100s of time a week and there is no guarantee that it wont happen again. When I asked for some certainty that the oven would be safe, he said he wasnt the designer and it wasnt his role to tell me that the oven would be safe in the future, then he said he refused to do business with me and put down the phone. I am appalled. We escaped lithely this time, but there is no way I am prepared to let it happen again. I think everyone should know how unsafe these ovens are. KitchenAid needs to withdraw these ovens from sale and, for me, they need to return my money so I can go in search of a different oven. I will once again be phoning KitchenAid to find out what they will do about the situation. I phoned Trail Appliance Edmonton South but they said their technician will phone tomorrow. They, however, did not seem to realize how serious the situation is. Does a child or someone has to be seriously hurt before something happens to have this oven removed from sales?

This dishwasher (KitchenAid Dishwasher KUDSO1FLSS6) is seven years old and I have spent more money than the dishwasher is worth. I wish that years ago I would have just bought a new and different brand dishwasher. The control panel has broken several times, the motor stopped working, the plastic utensil holders have melted and my dishwasher is not working again. I just had the panel replaced for close to $300 in February 2012 and the dishwasher does not turn on again! I also find that customer service is awful. I am waiting to hear a response from a representative but I wont sit by the computer. Another reason not to purchase a Kitchen Aid appliance is they use A&E Factory Service and they never show up. I think they are worse than KitchenAid. I had to have my refrigerator replaced several years ago because of a part flaw. I am done with KitchenAid products.

Whirlpool owns KitchenAid. BUYER BEWARE!! The dishwasher does a good job but God help you if you ever need to use the warranty. Mine has a door leak. The repairman came out 5 times and replaced the tub twice, the door liner, the door, the hinges and the latching mechanism. There is still a 50/50 chance it will leak depending on how hard you slam the door and I do mean SLAM. They have taken up almost 15 hours of my time. The warranty says they will repair or replace the washer. THEY WILL NOT. You are dealing with dishonest people with no integrity. They are like an insurance company and they will do whatever they can to wear you down and not honor their obligations. Do yourself a favor. When looking at products, pass up the KitchenAid items.

Had to have KitchenAids preferred service company out to replace the duckbill drain with a p-trap to drain defrost cycle water as the duckbill clogs and overflows to bottom of freezer and had to chip out ice every few days. KA directed us to use the service as there is a service notice out on this model (so obviously KA knows about this issue), and KA says they have no intention of paying any part of the repair service. I would not recommend KitchenAid to anyone. If we still had wood floors instead of having recently replaced them with tile, the floors would be ruined.

I just spent $165 for yet another service call to replace the latch on my KitchenAid range that was purchased in July 2006 from Builders Source in Albuquerque, NM. This makes a total of almost $500 spent on repairs to a range for which we paid $1,346. This was the third call and the second latch for the oven door. The technician noted that the door hinges, replaced in November 2011, need replacing also. The oven door would not shut; it is losing heat and it couldnt maintain temperature and could not extinguish the light. Then, it would not open. All of these are safety and performance issues. There is no response to emails and calls to KitchenAids customer service.” Builders Source offered a discount if I want to buy a new range, but I dont want to shop for major appliances every 5 years. I dont want KitchenAids unsafe, over-priced, and unreliable junk in my house either. In addition to the range, the handle fell off my KitchenAid microwave, the compressor failed on the refrigerator, and the latch, springs, and door failed on the dishwasher. There was a time when an appliance’s longevity and dependability relied on being well-made, and buyers weren’t saddled with purchasing extended warranties. Until retailers like Builders Source insist that manufacturers stand behind serviceable appliances, consumers will be deluded and disappointed with shoddy merchandise and choosing between which brands will provide the least trouble and expense. I expect that KitchenAid will continue manufacturing unsafe, overrated products and unresponsive, uncaring service until their once-respected reputation and the retailers that push these shoddy products disappear.

We purchased a range that we did not know was damaged when we received it. Appliance technician stated it looked as if had been dropped during delivery. The distributor where we purchased it claimed they did not drop it and KitchenAid refuses to accept that they could have dropped it during shipping. Right now, we have a range that we cannot use and simply want a replacement but no one is helping us from KitchenAid! We have been on the phone with KitchenAid for almost three weeks with no progress.

Two refrigerators. First is 2003 model. Compressor had to be replaced in 2010 and then the ice maker died. Instead of replacing we removed the offender and have resorted to ice cube trays. Second refrigerator, I believe is a 2010 model in newer home had the grinding mechanism crack its housing and will not dispense cubes. The KA microwave, dishwashers in 2 homes and double ovens all had repair issues when 3-4 years old. Never again will I purchase a KA product.

We had this oven range delivered in early December 2019. By Dec 26, the inside top oven enamel had shattered. After some long phone calls and declined offers of $150 cash back on a $2,000 oven, we were approved for a full replacement. The replacement oven was delivered on January 18, 2020. On February 1st, 2020, the oven enamel shattered again. The oven was used a handful of times, never over 400 degrees F. Enamel could have easily gotten into my food while cooking. Kitchenaid should look out for a lawsuit for knowingly selling defective ranges. Unfortunately we bought a whole line of Kitchenaid appliances because we wanted them all to match in our kitchen. I am requesting a refund and will not be purchasing Kitchenaid.

Less than a year old KitchenAid stove oven racks falling off on one side. Thanksgiving turkey dinner and grease spilled over caused fire! This is a safety issue, government needs to step in. The company knows these racks are an issue! I had to pick one star - would have picked none if allowed!

I bought the Kitchenaid 5 door refrigerator (French Door) in May 2016. The ice maker went out a couple months after I got it and it was replaced and then 2 more times it was replaced in less than 6 months. I decided that maybe the water filter was the problem and didnt replace it. Took it out and didnt have any more problems with the ice maker. Now only 3..5 years later it started having more problems but not with the Ice Maker. It completely stopped cooling and everything in the freezer thawed out and had to be thrown away including things in the refrigerated area. I researched and they no one will provide an extended service on it because they dont cover french door refrigerators. Now I know why they require too much service and dont work well. I called a repairman and will have to wait a few days for them to come out. Lo and behold I was woke up this morning to the sound of ice cubes dropping into the bucket. It has started cooling again. I am still having someone come out but am wary of this refrigerator and dont trust it. I spent over 3 thousand for it 3 years ago and never again will have a french door refrigerator or a Kitchenaid one.

Would highly recommend. Love this dishwasher! My daughters dishwasher has a brand that doesnt come close to a KitchenAid and more expensive than mine. Go check and buy on feedback. It will definitely make a difference in the long run.

We purchased the KA model KFIS29BBMS02 in December 2013. We noticed it was rather noisy but we were told that refrigerators make some noise. We have already had technicians out 4 times. They have replaced the evaporator fan motor on July 25 for a flapping noise. That noise is still present. We have a high pitched whirring noise that happens a few times each day. We have found out the mostly constant humming noise is the compressor, as it is always running. We have been told at todays appointment that the compressor needs to be replaced since it is apparently leaking Freon and will hopefully keep working until the repairman can get the part - which is on back order because so many have needed to be replaced!!!! We have also had to replace the touch pad control panel as it popped out of the front of the fridge! After 9 months, we are still unsatisfied with the refrigerator and the KitchenAid brand. So disappointed.

I have a $2850 piece of fruit in my kitchen that is less than one year old. Its a lemon made by KitchenAid. I purchased the refrigerator KFIS29BBMS00 in brand new condition from a Texas appliance retailer in North Richland Hills in September of 2012. All was well until six months later, in March of 2013, the refrigerator stopped keeping the non-freezer items cool and ice was forming around the ice maker in the upper refrigerator, and also inside the door of the freezer.They, KitchenAid, dispatched an appliance technician for diagnostics. Lets start the count off for personal days of vacation stolen by these guys. (1 day) Evaporator fan ordered, and installed 10 days later mid April. (2 days) Load noise and additional ice build up 1 week later, service call scheduled. Same repair guy, different day. Parts ordered to replace faulty fan. (3 days) Two weeks later, installed firmware upgraded circuit board. (4 days vacation) In late June, the ice maker stopped working, service scheduled mid July with new service company and technician. (5 days vacation) Of course, parts ordered again... This time, the technician had them shipped to my house.About 12 days later, we received a parts shipment. We called KitchenAid when we received the parts package, asking when the service company was supposed to be back. They contacted them and they were out the next day. (6 days of vacation) Unfortunately, there were two additional parts being shipped and the repair could not be completed. Should not someone have known this dependency when we called? Fast forward an additional two weeks, now we are in early August and we called the service company again since all the parts are in. They cant come out until Sept 3, and in the meantime the refrigerator is making a very loud annoying noise.So, we called KitchenAid to report it and let them know we could not have the appliance serviced with the previous work order since the service provider stated they were only authorized to repair the ice maker. KitchenAid dispatched a third appliance repair company, who was scheduled by KitchenAid for 8/26, then no call no show. They said they did not receive a work order from KitchenAid, but assured me they could make it tomorrow, 8/26. (7 days vacation lost) The third repair company came out today, 8/27, and said they cant repair the refrigerator until the other company completes their work order. (8 days of vacation) Remember now, I still have another appointment scheduled for 9/3/2013, so count on another vacation day, totaling 9 for now and counting.

For such an expensive dishwasher, it does not clean dishes well. Also, the unit is less than 5 years old and the door balance parts break? They are made of nylon cord and plastic, attached to a metal door and metal spring. Why in the world would you use such flimsy materials for such a heavy door? I nearly injured myself when the door came crashing down, just missing my foot (the repair parts were in shipment). And after reading all the complaints here I am not impressed.

I enjoy my refrigerator. I like the size inside and the way it is completely functional for my needs. I do believe if I ever need to replace this appliance that I will get the same brand.

With only 23 months of use, two of your KitchenAid products have failed. One, an Architect series refrigerator, quit and we were told the replacement part would not be available until January of 2020 (not typo). They had only 3 rebuilt computer control boards in the country and agreed to send one with a promise to return my bad one. Done. Now my Architect series oven/ microwave unit has been out since January of 2015. The service company they recommended has been out four times replacing parts they suggested and sent to them, with me only paying the service fees, and it still does not work. The tech department says they do not know how to fix it. They say to replace it. I have been offered a replacement for the small sum of $1,800 for a $3,650 unit I was able to use for 2 years and is not repairable now. It has an internal communication problem, code F6E0. Why would I buy another unit from a company that cannot repair what they sell. Take 5 minutes and Google error code F6E0, there are hundreds of complaints about the same code in all Whirlpool and KitchenAid brands and none have been repaired. Every appliance I have is KitchenAid, never will I buy another nor would I ever recommend them. I plan to post this notice everywhere I see KitchenAid or Whirlpool listed. Before anyone buys from Whirlpool or any of their brands, Google this error code first.

My KitchenAid oven sucks! This is now the 3rd time I have a problem with the self-cleaning upgrade in my oven. The thermostat fails with the heat of self-cleaning. This time, however, the main keypad is fried. Almost $500 just for the part, not counting labor and install. Thanks, KitchenAid, for delivering a product that is only successful in earning you more money! I could not be any more disappointed in their complete lack of responsibility in standing behind a product for which they make so much money. Brand new two years ago, and I continue to have mounting expenses for an appliance that was touted as being wonderful.

I ran the self cleaning cycle on my 6-year-old KitchenAid oven and afterwards, the oven wouldnt warm up anymore. After a web research, I learned this is a well-documented issue and I replaced the thermostat at the back of the oven (a $55 part). I tried collecting the money from KitchenAid but they said, your oven is out of warranty and theres nothing we can do. I will never buy another KitchenAid product again. This is a well-documented issue and if this was a safety issue on a car, there would be a massive recall.

Our KHMS155L KitchenAid microwave would just turn on by itself. Luckily, the two times it happened (twice in two days), we were home. I cant even imagine what kind of damage could have been done with it, on and unattended for a long period of time. My husband called the KitchenAid Customer Service number in our manual. He was told that he would have to pay for the part and labor (over $200). I then read through this website and called the Whirlpool safety line at 1-800-331-7456. No problem. They mailed me a new panel and set up a local service repair. No charge to me for parts or labor. Thank you, Whirlpool!

Change filter came on in 1 month, water looked OK. Next month CF came on again. Replaced filter $39. 1 mo., CF again, now just reset each month. 2 drawers fronts broke off. Repaired & reinforced little weak tabs that held top of door front. In 18 mo., Ice Maker quit. Checked with LED Checker, LED not on. Bought bag Ice, part alone $125. Now 20 mo. cooling coil in low temp side frosts up if temp over 40 F. Looking for new refrigerator.

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

In spring of 2011 we re-modeled our kitchen and purchased 3 KitchenAid appliances: dishwasher, refrigerator and microwave. On Sept. 10, 2016 I called a KitchenAid authorized repair shop (Dan Marc Appliance, because the top inside of my microwave had a hole in the roof). On Sept. 14, the technician arrived and I was told the part will be ordered. On 9/29/16, I called Dan Marc for an update but they had no information. On 10/3/16, I called Dan Marc again and was told the part was on back order. On 10/21/16, I called Dan Marc again for an update and they told me the part would be in by 10/26/16. Its now 10/30/16 and I havent heard from Dan Marc. I would buy another microwave, but Ive already paid Dan Marc for a service call totaling $120. My microwave is only 5 years old so I cant understand why it takes 8 weeks to get a replacement part. I will never buy another KitchenAid appliance again!

After installing a Kitchenaid Microwave Convection oven we found that the door steamed to total fog, remaining this way often for 24-30 hours. After a service call and a recommendation to replace the unit by the service people, the exchange was denied by the product exchange department - who did not even have the grace to call and tell me of the denial. After protesting that 24-30 hours is not acceptable for a door to fog over (never has happened with any other microwave oven I have owned) was not normal, I was told point blank that the product exchange department has the last word and it is final. It is a $500 unit and I cannot believe that they would not just exchange it. I am a designer who specifies products often - I will not work with Kitchenaid again based on this experience.

Garbage refrigerators, stick to that mixer. $3200 junk. Had it for three years now and have spent thousands between fixing this worthless piece of garbage and throwing out spoiled food. KitchenAid just finds different ways of avoiding backing their product. I tell everyone when I get the opportunity to avoid Kitchenaid fridges. Mostly because they dont honor their warranty, which was in the neighborhood of $700 as well.

Leaking dishwasher - Floor was wrecked by a poor drain set up hose clamp which cut into the plastic drain hose loop on the side and due to the fiberglass insulation it looked like a bad gasket. After removing unit found the leak was the steel clamp cut the hose, they need a rubber hose to run the plastic hose through. Hope no one has this happen. It is a mess.

I have been disappointed in my refrigerator from day one. Temperature is inconsistent throughout: items freeze and also, just simple design features, like being able to open a vegetable bin when only one door was open, but now taking the cake is my ice and water on the door only functions intermittently and service guys said needs a new board. It’s a $250 part, ok. Frig is 10 years old, I’m ok with that. WELL THEY DONT MAKE PART any longer and there is no work around! KitchenAid customer service’s best response was to send me to a discount supplier of new refrigerators. I’m beyond frustrated. They blame it on supplier, but we all know if KA cared enough for their consumers, it would be provided. This was an expensive refrigerator and I don’t want a new one!

I have never been treated more poorly by a company in the United States. I was sold a stove with a defective cooling mechanism and ever since it has caused me hell. KitchenAid outsources all of their repairs to Whirlpool who has DESTROYED my $1500 stove in order to fix the fan. They have forced me to stay home from work for over 2 weeks worth of time due to repairs caused by the previous repair damage that theyve caused. Every time they leave I find another rookie mistake that has caused additional damage. I am FED up with this company and will never buy from them again. They refused to provide me a new stove when asked. I have had it. Still waiting on someone to come back out and fix the last damage theyve caused.

KUDS30IXBL Superba Series Dishwasher - Having the same issues as the other owners have described. The control board has died three times in 2 years. When I called customer service they said the control board was under a 5yr limited warranty and that they would send out a technician to fix the dishwasher. Keep in mind they select the repairman who comes to your house to do the work. What they do not mention is that you are responsible to pay for labor, the initial diagnostic visit AND the second visit to actually fix the broken device. The day of the scheduled visit, the technician calls to remind me that there is a $70 charge to just come look at the device.What angers me most is that even though this is a repeat issue, and that Kitchenaid/whirlpool chooses the repair company (who should fix the issue right the first time), the company will not take care of the labor fee. Their official line is we just take care of replacement parts and that I should take up labor issues with the technician. I feel like this process is put in place intentionally to take advantage of their customers and to absolve themselves of any accountability for their poorly manufactured product. This company is perfectly fine letting their customers total cost of ownership grow out of control. At this point, I could have purchased another dishwasher just from the cost of repairs.To summarize, this dishwasher is garbage and the company treats their customers like garbage. Another example of that is that I also own the front loading washing machine that has mildew issues (currently in a class action lawsuit). Their defense is that their customers should know how to properly use a washing machine. This is a great example of a company that does not stand behind their product nor do they care about their customers. Im sure there will be a class action with this line as well.

The door panel and control panel get too hot to touch. I had to wear my oven mitt to change the functions on the control panel. This KitchenAid oven (KSGG700ESS) is a safety hazard for anyone with children or others as the exterior becomes so hot, it is untouchable. I had the same oven delivered as a replacement, and had the exact same issue. Plus, KitchenAid is in denial, and takes multiple departments and calls to try to argue with them, this after a service tech came out, confirmed it was extremely hot, but wouldnt write the word defect. Did I mention that KitchenAid (KRSC503ESS) also delivered a new refrigerator that was a lemon with a freezer that did not get cold?

I experienced an issue with our KitchenAid hood microwave in July because it was not heating. I called KitchenAid since the microwave was less than four years old and was what I thought to be top of the line from a reputable company. They gave me A&E factory service to come out for the repair. On the first visit, while working on the microwave, the technician sold us a service warranty for $40 adding that there would be no additional charges other than the $129 service fee and that he would have the microwave running again. He said that he found the issue, ordered the parts, and was going to come back a week later to perform the service work. He returned a week later and installed the parts but the microwave still did not work. While working on this, I heard him make a phone call to his manager. He called me into the room to let me know that the service plan he sold me was not good. They were going to refund my $40 and the work he had done on the microwave was about $388. If i wanted to get the microwave working, he could go further but I was responsible for the cost. I requested that he remove the parts he installed and let him know that I did not want the $40 back as I would be checking into why the service plan was not covering this. After numerous phone calls to A&E, they stated that since the microwave was not working at the time their technician sold me the protection plan, they could not cover the problem. I did not ask for the protection plan, he sold it to me. To make a long story short, I contacted KitchenAid--talk about not caring. They could not care less that I had an issue with their less than four-year old unit and even less that I had been duped by their service company A&E (Sears).I bought all new KitchenAid appliances after a house fire in 2007, thinking that I was getting top of the line equipment. Turns out, I bought junk that nobody will stand behind and no one can fix when there is an issue--fridge, oven, dishwasher, microwave, washer and dryer. When I have to replace the rest of this **, I will not buy any Whirlpool-made junk. I most certainly will not buy anything else from Sears and will never have A&E service back to my house.

The handle on the freezer door keep loosening. I have had it fixed at my cost only to have it loosen again. Also the door jams are very difficult to keep clean. The surface between the doors is not smooth and therefore collects dirt easily.

Purchased new 4 years ago. When received didn’t work. They sent out repairman and decided it was junk. Replaced with a new one. Since 3 repairs on ice maker. Now problems cooling. Schedule service through KitchenAid. Waited a week. Today they said couldn’t make it. Wanting to reschedule next week. Found another authorized KitchenAid repair place to come out. Says $750-$1000 to repair. Tech says he would replace with different fridge. Pretty disheartening to have a $4,000 fridge that’s been replaced once and repaired 3 times now needs replaced again all within 4 years.

I purchased a dishwasher from Lowes in 2015. 1st of all Lowes extended warranty runs consecutively with the manufacturers warranty so you really are getting 1 yr less of a warranty than you pay for. I had a service repair man come out and diagnose the problem and said it was $400.00 to repair. I called KitchenAid and they said it should still be under warranty because I had a 1 yr manufacturer warranty and I paid for a 3 yr extended warranty. WRONG!!! I called Lowes and thats when they said the extended warranty starts from day 1 of purchase, running the same time as the manufacturer.So I called KitchenAid back because the dishwasher does have a 2-5 yr manufacturer limited warranty BUT since I did not use one of their two service companies, both I have never heard of, to look at it, they will not cover the part needed and wont accept the other companys diagnosis because they are not an authorized service company with KitchenAid. The 1st customer service agent I had was very helpful, the 2nd call, the agent was not friendly at all. Said the 1st agent should have been more clear and have a good day. I will never buy another KitchenAid product and I definitely will never purchase another warranty for appliances. They are a waste of money.

We built a new home and purchased all new appliances, including a very expensive KitchenAid dishwasher. The electronics burn out (and nearly cause a fire) after seven months. Kitchen Aid does not support its own product but relies on unreliable subcontractors. After already waiting for repairs for two weeks, now we are told the parts are not available. Frankly, I do not want a defective dishwasher to be defectively repaired. So far, KitchenAid will not honor our requests for a new dishwasher. This is poor product support and customer service. These are expensive dishwashers that you should avoid.

We purchased a rather expensive KitchenAid refrigerator-freezer, model KSF26C7XYY04, one with a computerized, electronic control system located on outside of the freezer door. What we have found is that the ice maker inexplicably quits working and then equally inexplicably starts working again---days later. Two calls to the store where the unit was purchased (Lowes) resulted in two different technicians coming out to fix the problem. The first technician replaced the computerized electronic control unit. This did not solve the problem. The second technician had no lasting success either, even confirming that the temperature control settings were at the factory recommended levels. With the problem still continuing, we phoned KitchenAid and were eventually transferred back to Lowes. The only solution offered was to have still another technician come out to fix the problem (at our expense). A return chat contact with KitchenAid produced the same results. What is disappointing is the extent to which KitchenAid refuses to accept responsibility for a design/manufacture flaw in their product and the futility of their so-called solutions. Why would anyone pay for a third technician to address the same problem when two others couldnt? Is the third technician (reportedly more of a KitchenAid authorized technician) an admission that the first two that Lowes sent out were something less than competent? Why wasnt a KitchenAid authorized technician sent out the first time? I was asked if I purchased an extended warranty. What good is an extended warranty, if the same problem cant be fixed under the first warranty period? We need better products and better solutions.

The glass window on my two-week-old KitchenAid Superba double oven with convection exploded last night during the cleaning cycle. Glass flew out all over the floor, clogged the vents of the oven, and terrified me. Thankfully, I was home and able to turn off the unit before anything else happened. Now, I am afraid to replace this with another KitchenAid, especially after seeing these other instances of glass doors shattering.

Okay but nothing more than a run of the mill dishwasher. So wish KitchenAid had stainless interior and was better looking. If I did it over would spend a bit more and get another/better unit.

These dishwashers are junk. Ive owned mine for less than 3 years and the top rack broke right off. You pay a lot of money and it is built very cheaply. Its also supposed to be one of the better dishwashers out there but I have found that I must continuously reclean my dishes.

I replaced the defective control board W10219463 on my 10 year old Kitchen-Aid 42 built-in refrigerator KSSC42QMS01 with a new Service Kit W10818296 which included a new control panel which has 8 wired connectors coming out of a new metal box. To install just remove the connectors from the old control box and trash the metal enclosure and circuit board. Install the new control box and plug the new connectors into the old ones that came from the old circuit board. Each of the 8 connectors from the new control board and the 8 connectors that were removed from the old board are matching, just plug in the connectors as they fit no need to label first.The new control board has 2 circuit boards instead of one and it looks like the relays and capacitors which fail on the old boards are larger and more robust. I bought the service kit from Sears which took 3 days, and paid $350.00 which included a 2 year warranty. The replacement cost for this model is around $8,000 and I suspect it wont be the last part I purchase for this refrigerator.

Kitchenaid refrigerator model ksrg25fvms - I bought this appliance in 2009 for $1,765. When I received it, I immediately started having problems. In the first 90 days, there were problems with the freezer. When the repairman came to fix it, he didnt do anything. He just said to unplug the fridge and it will fix itself. We continued having problems with it, and recently there is an accumulation of water in the fridge under the bottom compartments. We called to get it fixed, and KitchenAid said that we would have to buy a one year extended warranty to fix it. We did. The repairman came and said that a small pea was blocking the pipe, and that’s why there was water. That is not accurate and he charged $349 just to give this stupid diagnosis. We are extremely unsatisfied and would advise people not to buy KitchenAid fridges; it was quite expensive and defective. It has been giving problems since the beginning, and customer service is of no help. Instead of making people buy expensive warranties, they should just make products that are built to last and that are highly functional.

Kitchen Aid used to be the best out there. Now they are worse than GE. Since buying my Kitchen Aid appliances in 2014 I have had nothing but problems with each piece. My compressor has gone out of my refrigerator twice, The dishwasher top racks just disintegrated, the microwave plate cracked within a week and now my oven wont work. When I go to preheat it, the message reads That function is not available. I am replacing every piece after the first of the year and I will never buy kitchen aid again. Company could care less and when you call to ask what could be wrong they want to get a credit card so you can be charged for their help. Very embarrassed I even have Kitchen Aid in my home. Not respectable, well built appliances anymore.

We purchased our KitchenAid refrigerator in April 2015. This model has 2 French doors and a bottom freezer. We woke up to a wet floor this morning, with everything thawing in the freezer. We called KitchenAid and were told about their Goodwill Repair that covers appliances purchased between 12 and 18 months ago for a service charge of $94.95. Great we thought. Then were told they cant get anyone to our house for 5 days. Useless. We had the same problem 6 months ago, but assumed we had left the freezer door open. Not the case. I definitely would not recommend KitchenAid refrigerators to anyone, considering the issues weve had with the product itself, and the customer service.

I have had problems with my KitchenAid gas range right out of the box. I purchased it for $2500 about 4 years ago. Just after the first year, self-igniting elements failed, so I phoned customer service - the worst customer service I have ever experienced! In short, a $500 repair bill to have a tech repair the problem. I have been using a lighter ever since! The convention oven worked 50% of the time. After one year, I finally have to go buy a new oven after only 4 years because the pilot failed to ignite the gas oven - very dangerous part to fail. I will never buy another KitchenAid product as long as I live. KichenAid Brand is owned by Whirlpool, and I will purchase any product Whirlpool sells. Save yourself a pile of money and grief, find a better product to purchase.

We purchased a new five door KitchenAid refrigerator 16 months ago for over $3500. It stopped working two months ago. We found the local warranty service firm and they have been out here 5 times. They have replaced the compressor twice, and a specific valve once but have not been able to restore function to the unit. They came twice to take readings for KitchenAids tech department. Weve been 8 weeks without a refrigerator. The service people said they have done everything but the unit should be replaced. So far KitchenAid has not authorized a replacement. Sad state of affairs. I certainly wont buy another KitchenAid appliance.