We bought our KitchenAid dishwasher 11 months ago. Its one of their more expensive units, at $1300+. During those 11 months, weve had 10 repairmen visit. The appliance is now on its 3rd new controller unit, and its just failed again with the exact same fault - it locks up, with the front panel becoming non-responsive, and requires power cycling from the fuse box; and/or it aborts the wash part way through. Also, the plastic fittings on the racks have deteriorated, such that they have become brittle. On the top rack, and after only gentle use, the retainers for 3 out of 4 of the wheels have snapped, causing the rack to fall off its runners in all but the lightest of breezes.Ill also add that the customer service from KitchenAid is diabolical. The first repairman was openly rude and hostile, and also failed to show up for 3 appointments, costing me time off work. After insisting on a different repair company, it still took another 6 weeks to have the controller unit replaced. Weve fared a little better on subsequent incidents, but not much. Before this, I had a GE unit, which worked without a single fault for 13 years. I really regret not fixing the pump on that GE unit, because it would surely have been cheaper and infinitely more satisfactory than the junk from KitchenAid that Im stuck with now. So, my advice to anyone shopping for a dishwasher, avoid KitchenAid, Kenwood, Whirlpool like the plague.

I purchased a Kitchen Aid refrigerator (Superba) and it barely lasted nine years. I was told the quality was so great and it was the top of the line Whirlpool product, yeah right! These products seem to be made to last only about ten years and that’s it, but they still want you to buy American. My next refrigerator will be a Samsung; I just purchased it from Sears and I am already reading it’s a piece of junk, oh well!

We have had this refrigerator since 2004 with no problems at all. We have had Frigidaire and Maytag refrigerators at other properties that havent lasted 3 years. Our Kitchen Aid works great and weve never needed a repair!

Our KitchenAid model has an excellent interior design for rack spacing, sizes, configuration and ease of loading. The wash system is also excellent as dishes & glassware come out clean and sparkling.

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

This fridge was bought at Fergusons in Florida in late 2006 (shipped overseas) and it has been a total disaster from the date of arrival. It is an extremely expensive fridge, over US$6,000. Stainless steel, architecturally designed fridge. Came with NO freon and the ice maker never worked. Took us about 6 months to get the part for the ice maker which the company did pay for the part considering it was a brand new fridge. Since then it has been one repair after another. Every year we are looking at a major repair and to source the parts is a living nightmare. Drops temperature very quickly.Right now it has been working poorly for over close to a year and we have spent about US$1,500 in new parts and still not working properly. Very cheaply made inside, always frosting up, wire baskets in the freezer part are all rusty. Need to try one more repairmen and if he cannot fix it have to throw out a fridge that looks perfectly NEW from the outside. The dishwasher arrived without a handle and we had to argue with Fergusons and KitchenAid to get the handle as if it was an option on the dishwasher. Has never worked properly and was only used about 25 times and just gave up on it.KitchenAid Double wall Oven KEBC208KSS0, worked well until about 18 months ago. Stopped heating properly and cannot find any repairman that can tell me what is wrong. Looks perfectly new from the outside. Note: all these appliances are stainless steel. Bought a food processor the other day 12 qt and it was never working from the start and had to return it. When I returned it found out that many are returned for the same reason. KitchenAid is a pathetic company. They should be ashamed to even call themselves an appliance company. Furnished my entire kitchen with stainless steel KitchenAid appliances and out of the fridge, double wall oven, dishwasher and hob cooker (total about US$10,000), after 7 years ONLY the hob cooker is working (and what can go wrong with that?). Another point, our goods had to be shipped overseas. We are convinced that retail outlets in the USA ship out defective goods especially in Florida where exports to Caribbean and South/Central America are high. Defective merchandise is sent to our region because guess what? Warranties are not applicable when the goods are taken out of the USA. I am happy to send you copies of the bills for all the items and reams of correspondence with Fergusons.Updated on 12/7/2015: I have exhausted all attempts to try and repair a KitchenAid Fridge we purchased at Ferguson Enterprises, Inc, Tamarac, Florida. 24.7 CF Architectural Designed SXS Fridge. Model number#KKSSC42FKS. At the time that we purchased the KitchenAid appliances, we wanted quality products as the items were being shipped to the Caribbean. We thought the KitchenAid brand was considered a quality product. We paid $4,741 for the fridge (excluding shipping and duties and taxes in our country). With all due respect to KitchenAid, the products we purchased appear like quality appliances. All are stainless steel with an excellent finish. That is the dilemma. The fridge looks brand new on the outside, but for the last year it has not been working. It is still in my kitchen as it is built into the kitchen wall and as I already stated it looks perfect from the outside. The big problem is that try as we may, we cannot get the part that is needed for this fridge. I have had 2 parts shipped to me at considerable expense and both are not the right part. Our technician who knows KitchenAid appliances says that we are getting the part for a new model and we need the part for the old model. PART REQUIRED: KitchenAid fridge, Model KSSC42FKSO1. Serial #QM4308660. Power supply board #10155702BO 19/0ct/04. EU 1156 02. These are the numbers that I got off the board. The board goes into a case and the case has written on it: Embraco EU 1556 02B 04. Compressor Electronic Control Unit - UCC2. The first part we purchased was from Angel Appliances. They sent me the part which as we have already said was the wrong part as it is for a new model. It was sent back to them. We have a purchasing agent in Florida who went direct to the KitchenAid factory for the part and it is still the wrong part, actually the same part that I got from Angel Appliances in California. I had a young lady on Skype from KitchenAid parts department the other day and she is the first person to tell me outright that the part I want is no longer manufactured for the old model fridges. She then went on to say that the new part that was sent to us is supposed to fit the fridge that we have. When I explained that the technician says that it does not, she then said that is probably needs some adjustment. When I asked what kind of adjustment? The line went dead. This is a typical trick. As soon as the question gets uncomfortable they hang up on you pleading the line went dead. I did not want to go back but this fridge has been a white elephant right from the start. It arrived in a beautiful crate but when it was unpacked it was not working. It had no Freon. When it started working the ice maker did not work. It took us forever to get the company we bought it from Fergusons to send us a new part for the ice maker at their cost. Then in 2009 we needed an electronic board and had to search for months before we got it from Marcone Supply Appliance, in Miami, Florida. I have had to replace the defrost heater, evaporator motor, all the rubber seal around the doors, only to name a few. This fridge is down continually and I hate to say but the mechanics for the working of the fridge is a terrible quality. Of course, warranties given in the USA fail to work in the Caribbean as the excuse is the appliance has been taken out of the country. So we are left with an appliance that looks perfect but for which we cannot get a part. I love the look of the fridge, its size and its capacity. However, the length of time it takes us to get parts that work and that fit the fridge make it a living nightmare. Yet, why should we have to throw it out? It makes absolutely no sense. Also how can your company justify not making parts for a fridge that is 12 years old? Is there anybody anywhere that can resolve this matter because we absolutely have no idea what to do other than throw the fridge out?

We purchased a KitchenAid dishwasher Model KUDS30CX. The first one didnt work right and we were within 30 days so we exchanged for the same thing, thinking it was just a fluke - worst mistake ever! The second one was repaired over 8-10 times. Finally, KitchenAid replaced it with the same thing. Now Ive had this one for 2 months or so and after my last cycle, the dishwasher wont stop running. It showed clean and was done but kept making noise.It would stop then start, stop then start. I tried to cancel the cycle. Then without any lights on or anything, it kept starting and stopping. The only way to completely get it to stop was to unplug. So once again I have no dishwasher. I will have to take time off work for the serviceman. This model should be completely recalled and customers given full refunds for the amount of hassle involved.

Just contacted Kitchenaid regarding my microwave (KHMS155LSS3) turning on by itself. They will cover parts & labor to fix it. Be paitent as I was on the phone for 2 hours but received a satisfactory resolve so far. Hopefully this will correct the problem.

On February 5, 2014, had all of my appliances delivered, and the Refrigerator French door 29 cu ft, never was good from day one. On the day of when it was delivered, the delivery guy, called someone to tell them about the light being white and not blue light on the outside water dispenser. They told me that I should call service about that. Then few days later was getting moisture build up in the whole left side of the refrigerator, where had to wipe it with a towel many times. My old appliances were trouble free, only wanted stainless steel, and matching to my new kitchen appliances I bought from KitchenAid refrigerator, and Whirlpool dishwasher, microwave and stove which are all from the same manufacturer. Blue light is all other appliances, had the service man and told me that tell cant do anything about this. Besides the other problem whereas moisture in whole left side of the French door, ice gets watery where it throw out the ice cubes all stick together, water and ice dispenser on the door does not work too... This is brand new refrigerator and not what I ordered? Told the salesman at HHGREGG that wanted to match all of my appliances..

It does not clean well as it should no matter which brand or type (gel vs power vs pack) I use. Noisy. Long long cycle. I have had two kitchen aids before this and was happy. Then this house came with Maytag which did not do halfway good job cleaning. Then when it broke I chose KitchenAid. But this one seems noisier and even the cycle seems long - it may be average just seems long. The dishes do not come clean. Especially forks.

KitchenAid dishwasher model KUDC101X with touch-sensitive control panel too sensitive! Dishwasher can be turned on and off by my dogs or just standing in front of it. Most frustrating, I hate it! Dishwasher gets turned on by mistake then does not drain so it stays wet and smells, gets turned off mid-wash cycle and the KitchenAid customer service reps says, Sorry, it is working as it should. I say, bad design, and Im a very unhappy customer. No more KitchenAid/Whirlpool for me!

Just like the last poster, my KitchenAid KUDS30IX is the WORST appliance I have ever purchased. Just 4 months after the one year warranty expired the already very wobbly top rack started losing plastic pieces and falling off when it had dishes in it. I called and they immediately knew what my problem was. They already had repair kits available for the problem which tells me many others have the same problem. Some of the parts in the repair kit are metal. Now it is not getting water to the top sprayers which means the top dishes are not getting clean. All the interior parts are flimsy and unstable except the stainless interior. The grinder gets louder by the day. I am completely dissatisfied with this product. I had other KitchenAids which were better quality, but I guess KitchenAid does not worry about making a quality product anymore. Warning. Dont buy one, youll regret it.

We bought a very nice looking French door refrigerator and only six days later, it stopped cooling the food. The thermometers we put in it registered 50 degrees! The store would not replace it. Theyll just send out a technician and they dont know when that will be. Frankly, I dont trust KitchenAid as far as I can throw a stick if after only 6 days, it is not working. What happens in 60 days or 6 months? This was a brand new unit in the box and not a floor model. At least the freezer works and the full length deli drawer is working. I have food I have to move to an old garage fridge. They wont take care of that.

Every time but once when I have used the self-cleaning option, the oven has blown a fuse and other parts were damaged requiring a repairman. This is the 3rd and final time. This built-in wall oven is a piece of junk. No warranty. Done w/ KitchenAid.

We bought the Kitchenaid combination microwave/convection oven in 2017. Our problem with the unit is a faulty door latch, that apparently is a manufacturing flaw which Kitchenaid is not addressing. Sometimes as we attempt to use the microwave, we get a message that says open/close door. This is an indication that the latch portion that is in the unit (not the door) recedes back into the unit. We have had a repair man come twice to fix the problem, with a standard $89 fee that Kitchenaid does not recognize as covered under warranty. The second time he came, he told us he gets many calls for this problem, and showed us how to fix it ourselves to avoid the service call. It is a 30 minute nuisance to get into the panel for a temporary fix. We are disappointed that Kitchenaid would sell a product that is destined to malfunction repeatedly. We are hopeful they will stand behind their good reputation and fix this manufacturers error.

Worst fridge ever. All the shelves are broken on the plastic edges. Basically, the plastic parts crumble after a few months. We have replaced them and they broke again. The ice maker has never dispensed ice properly. My sister has the exact same experience with her KitchenAid fridge. We both paid a lot of money for these fridges. Run away from KitchenAid fridges!

This is a combination microwave and range exhaust fan. The microwave started suddenly and spontaneously. The cancel button would not shut it off. I have unplugged the microwave and will contact KitchenAid for repairs. I will also file a complaint with the government product safety commission. I am convinced this product is a serious fire hazard and its only a question of time before someone is seriously injured or killed.

In 2010 my wife had her dream kitchen installed, which included all Kitchenaid Stainless Steel appliances. All top of the line. (Sadly, my wife died a year and a half later of cancer) It is now just me, and an occasional child home from college, so these appliances are getting very light use. The freezer on the bottom refrigerator started to fill with ice at the bottom, which destroyed the Cherry floor underneath. This was due to a clogged duck valve, which is a two dollar part. The repairman said that they all do it, and a replacement part that was modified was installed. The damage to the floor is estimated to be over a thousand dollars. The dishwasher has gone through two thermal fuses, and now wont cycle. Im waiting for the repairman as I write this. I will never recommend any Kitchenaid appliance to anyone, and my three kids who are all in the process of going out on their own will not either. My call to Kitchenaid for the refrigerator problem was not only unhelpful, but I ended up at a call center in who knows where. So, avoid this brand. I am so disgusted with the dishwasher that I am ready to have it replaced.

Kitchen Aid KUDS301XSS8 - This dishwasher is a piece of junk! Expensive & for no reason the computer board turns on & off during cycle if you stand in front of dishwasher! (Interrupting was cycles... Repairman told us to put it on control lock where it gets stuck in lock mode & beeps obnoxiously at you! This feature doesnt work.) Our biggest complaint & the one the repairman said he fixed ALL the time... is the wheels on top rack. We had the dishwasher less than a year & two, rack fell apart! Well not even a year after repair, it broke again! Do not buy this dishwasher!!! I have no idea why we ever listened to the lame sales guy at Sears... Hmmmm maybe the fact that he had been unemployed for quite sometime & the job was new... Should have been a sign!

Paid 2800. Horrible refrigerator, after year I had three service calls, ice melting water all over the floor. Refrigerator warm not cooling down, ice build up in the freezer. Waiting three days for service. Horrible service. For a brand new refrigerator they keep ordering for parts. Are used to always buy Maytag. One mistake and I’m paying for it dearly.

We remodeled our kitchen in 2004, bought top of the line appliances. I have had nothing but bills with all of them, the dishwasher being the worst. We bought the appliances at Lowes with the 3-year warranty. Used the warranty and still am being out money for repair. So disappointed in what my husband and I thought was the best.

Bought a Brand New Top of the Line KitchenAid Dishwasher 4 years ago from ABT in Glenview IL, and have NOTHING BUT PROBLEMS WITH IT. Its a Total Lemon of an Appliance. Do not buy KitchenAid! The inside is Plastic and keeps breaking and now the water does not come out and the dishes are filthy when its done. Horrible piece of an appliance. Save yourself some grief and buy a different brand!

Im a commercial dishwasher repairman. My 10-month old dishwasher failed, dead, no lights, nothing. I checked the power and performed troubleshooting steps, determined the problem was a bad control board. I called the folks who sold it to me. They did not have a control board in stock. I asked that they bring a board with them so they could fix it with one visit. They said no, they could not be sure the board was the problem. I was going to have to wait 5 days (including Saturday & Sunday) for them to show up between 1 and 4, and then have to go through another wait until they were able to get the part. I am not very fond of washing dishes by hand, so I called around and found a parts place that could have the part by the next day (Saturday). The part came in and I installed the part, which fixed the problem. I called the dealer and canceled the service call and asked if it was possible to get any credit on the part. They said no, but I could call KitchenAid. I called KitchenAid this morning. No luck, it did not matter that Id saved them two service calls. It did not matter that I had taken the risk for the cost of the part if my diagnosis had been incorrect (with electronic parts, once the box is open, you own it). After speaking with Shari and David (a supervisor), KitchenAids policy is inflexible. If a customer touches it, they dont warranty it. In addition, they refused to send someone out to inspect my work or to confirm the board was bad. Im very disappointed! Heck, if they had offered to split the cost of the part or even to give me credit towards my next KitchenAid Appliance, Id have been thrilled. Instead, I was left with a bitter taste in my mouth.

In our conversion to stainless steel we decided on KitchenAid. We got a bundle deal and purchase three appliances from Lowes and, though I normally never do, I purchased the extended warranty. The microwave (MODEL # KCMS1655BSS) quit working within the first year, still under factory warranty. They brought a new one and out of the box, it did not work! They brought another one and it is still working. Shortly after the first year the oven (MODEL # KEBS179BSS00) was not able to consistently get over 400 degrees. After about 6 service calls and replacing two circuit boards and a temp sensor, it appears to be fixed. The problem is, anytime a part is needed to be replaced, it takes at least 2 service calls. The first one to troubleshoot the problem and say, you need a new (part), and then they order it and the second one to install the part. Jump forward a couple months and the refrigerator (MODEL # KFIS29PBMS00) stops making ice. This problem actually started while we were still dealing with the oven problems! I called in the fridge and before the tech even came out, I realized that it was a cooling problem as my ice cream turned to soup. I called Lowes extended warranty and let them know the problem was not the ice maker but a cooling problem. The tech still came out to troubleshoot the ice maker. I pointed out the problem was cooling, showing him the item in the freezer that were thawing. What does he do, order a new ice maker. After probably a dozen service calls and several replaced parts, I told them I wanted my money back. Reading the extended warranty from Lowes, it says that if the appliance is repaired three times for the same problem that they will buy it back from you. They cut me a check for my purchase price and I went to Home Depot and bought a new Fridge, GE this time. I was very unhappy with KitchenAid and very unhappy with Lowes service techs. I was an electronics tech in the Air Force and I was doing better at troubleshooting this problem than these people were. They were so clueless. Warning, KitchenAid and Whirlpool are the same thing! I will say that the extended warranty served it purpose and we did not have to spend a dime on any of these service calls, that is good. But for the three appliances there were probably 23 service calls in less than 2 years! Those are all days that I have to be home between 8 and 1 or 1 and 5. I always pick the earlier time slot. The vast majority of the time I would get a call around 12:50 letting me know they were on the way. They usually showed up well after 1:00, closer to 2:00, not leaving until 3 or later. My day is shot at that point. Thats 23 days of my life I sat in my house waiting for a service technician in just 2 years.

The dishwasher has clean and simple design lines. Before this dishwasher I would have the TV volume up very high. I don’t have to do that anymore. I don’t have to pre treat my dishes or pre rinse. The clean dishes looks like I have done them by hand.

I own a Kitchenaid dishwasher model # KUDS301XSS9. We bought it from Sears less than 3 years ago with the service warranty package. Ive had to have a service guy out 3 TIMES IN LESS THAN 3 YEARS to fix 3 separate issues. The lower racks wheels have been falling off and melting, causing damage obviously. They, Kitchenaid, wont send me replacement wheels unless I pay $30 a piece for a pennyworth of plastic. They make their products so poorly that its basically guaranteed to fall apart in no time flat so youll be bound to pay their grossly inflated prices for replacement parts. Do yourself a favor and buy parts elsewhere online for a fraction of the cost. This company is such a joke and refuses to stand behind their products. Lost us and my family as customers for life.

I bought the Kitchenaid KDTE404 (architect series) dishwasher for $900 and had it installed by company who sold it to me. The dishwasher bottom rack was broken, but installer/company repaired it within a week. The rack system is crap. Has plastic inserts with ball bearing. Inserts get hard, breakoff and ball bearing fall out. After 30 months the top rack fell off due the roller assembly breaking. Bottom rack has same issue. Cost for replacement of upper and lower assemblies parts alone were over $350 with discount. Dishwasher must be completely un-installed to replace assemblies. Dishes come clean, its very quite, but if the racks fall out/down while loading, its not really a good product. I can break my own dishes thank you very much. Next repair gets it booted to the side walk.

Mine is a gas model and I absolutely love the stovetop however with the new technology they have for these ovens. I have had issues since day one with the oven temperature not remaining consistent. If you want to bake pies or cookies that require a very even temperature it is very inconsistent.

Purchased dishwasher in 2011. 1 month after warranty the control panel went. A year later the wheels fell off the top rack and plastic parts ruined the motor. 2 years later we replaced the top rack wheels ourselves as did every other owner based on repair forums. A week ago in 2015 our panel went again. Never ever, ever will purchase a KitchenAid dishwasher again.

I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

It’s an $840 fiasco. Almost from the beginning it would not clean the dishes. They came out dirtier! Food crusted on, glasses with a dirty grim on the outside, coffee stains still in the cups, silverware greasy. I called KitchenAid and was told to turn the hot water temp up on my hot water heater and Thanks for calling KitchenAid. Good bye.” How does that help my bottom line?The hotter water had impact. I called again. I was told: Use the Pots & Pans setting and thanks for calling KitchenAid. Good bye. Still no improvement. I called again, and was told to check the drain . . . Thanks for calling KitchenAid. Good bye. Notice here they did not record my complaints: no name, address or model number was taken and no record of my complaints was ever taken. Finally—finally—after several more complaints and letters, they send a repair person out from KitchenAid no less. Nope, not our fault. I had to pay $185 for that news. Today, I took out 4 cereal bowls that are still filthily with stuck on grime, a greasy pancake flipper, food stuck to the silverware and on and on. I am appalled that KitchenAid has gotten so bad that the only thing left going for them is what is left of a once good name. I will never purchase another new item from them again, and that means the entire family of appliances. I am appalled.

Oven door shattered while in self-cleaning cycle. My hardwood floor is now burned where the glass fell on the floor. They are coming to fix the oven but now after reading many complaints about this oven, I am not sure fixing it is really an option. KitchenAid should recall these ovens and refund everyones money!

I purchased KitchenAid Dishwasher 2 drawer style. Its very expensive. Salesman toted as top of the line. First, a plastic part dropped of the inside. Repair man said poor planning. Leaks started. Repair man said dishes must not be too tall. So I checked this with every fill. Leaks keep on. Next, repair man said dont open the drawer during the cycle. It is a flaw in the design. So I started dishes at night and empty next morning. Leaks continue. The bottom drawer is corroded and rust seeping down, floor always wet. I was concerned about mold. KitchenAid said they have no complaints yet I looked on the internet and I find all sorts of complaints.

About 4 years ago, I bought a top of the line Kitchen Aid dishwasher. I paid nearly $1,000 for it. I figured if I bought the best, that I wouldnt need to replace it for many years, since my aunt had 20 year old Kitchen Aid appliances, and they still worked like new. Everything was fine for a few months, then I noticed that its not as quiet as it was. Then if I didnt thoroughly rinse my dishes off, to the point of pre-washing them, there would be stuck food that was nearly impossible to remove. After doing the thorough pre-rinsing things, were fine for a while. The noise got louder. It got to the point that we would only run it a night, because of the noise. We looked into our warranty, and it had just expired, and knew that we couldnt do much about it. About a week ago, the noise was so bad that we honestly thought it would explode. We didnt touch it for a few days, for fear of explosion. Last night, we thought to run it through with a light cycle. We could hear the water filling, but after that, we couldnt hear anything. It sounded like it wanted to work, but it was stuck. We turned it off, and now its a glorified dish rack. Im replacing all my Kitchen Aid appliances with LG, because I know it wont fall apart.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

We purchased model KDTE104DSSO November 29, 2014. It was professionally installed and cleaned everything beautifully until this summer. We called Whirlpool and were directed to their service provider under the warranty plan. The technician has been here 4 weeks in a row and still the dishwasher does not work. Our concern is it will be out of warranty in 2 months. I spoke with a customer service rep who had the audacity to offer me an extended warranty! I intend to file a complaint with our county consumer affairs office.

We decided to purchase a Kitchen Aid dishwasher (KUDC10FXSS) to replace our Whirlpool dishwasher in the spring of this year. We have had nothing but problems with it. I noticed that it was running through rinse aid very quickly and then completely shut down. We were told that it needed a new control board, which was then replaced. It took three weeks to get this part in because it was on back order. Less than a week later, the rinse aid began pouring out from the dispenser, so once again a repairman came out and told us that we must have a bad dispenser so that was replaced next. Even with the new dispenser, I am now having to add rinse aid every two weeks and have a terrible film on my glasses and dishes. I called the business where we bought it and they sent out the same repair guy, who told me that he doesnt know why its going through rinse aid so quickly and that he would research it for me. Well, its been three weeks and no word from him or the business which he works for. We asked to replace this dishwasher because we think its a lemon and we were told that unless we have three separate incidents with it, Kitchen Aid will not replace it. We are very frustrated and will not buy any Kitchen Aid products in the future!

My water line that runs inside the freezer door freezes up causing water and ice dispenser not to work. Service call and repair two weeks ago - $98.00. Now it has happened again. This KitchenAid refrigerator is not quite 3 years old. Paid extra to get water and ice inside door. I really think it should last longer than it does. Repairman said it seems as though water line is placed too close to cooling and we made need to buy a new door for $900 to fix it. This wont happen. This will be my last experience with Sears and KitchenAid.

We purchased a Kitchenaid model KUDS301XBL4 dishwasher about 2 years ago. It appears that the plastic inside the tub is deteriorating and the pegs that hold the rollers for the top rack have broken. I have found this is a common complaint among Kitchenaid dishwasher owners. The parts cost for the repair is about $28 per side plus shipping costs. I did send an e-mail to Kitchenaid explaining the problem and asking them what their solution is regarding the defective parts. No reply at this time. I dont expect them to acknowledge defects or offer a solution based on other complaints I have read . So, I took to finding a solution myself.I examined the mechanism and figured out how it works and had an idea that if I could find the right nylon and stainless steel parts at my hardware store, I could re-install the rollers on a different spot on the sides of the rack. I found all the parts for the four rollers for a total of $7.89 and proceeded with installing them. I had to use a Dremel tool to cut the broken roller pegs off and sand a small plastic ridge flat. I drilled holes and assembled my parts and attached them successfully to each side of the rack (see picture). For each roller, I used a stainless steel screw, washer and lock nut along with a nylon finish washer and a nylon bushing. It works great!It is too bad that Kitchenaid wont stand behind their product, as evident in other, similar complaints. I am not an engineer, but I engineered a solution in one-hour that will last longer than the rest of the original plastic parts in the tub.

KitchenAid KDTM404KPS Bought this dishwasher for new Kitchen Reno. Very disappointed with it so far. While it appears to clean well, it is very noisy on the wash cycle, definitely not the 44 db they claim. The grids on the racks are far apart and if smaller items are placed they can fall right through. No grips on the racks that would normally hold these items in place. My biggest disappointment is the third rack. I would have preferred a full cutlery rack. This one does really not hold too much cutlery or cooking utensils. Also plastic items on the racks are not kept secure and I think fly around during the wash. I now wash these smaller items by hand! Have been trying to contact someone at Kitchenaid through CHAT on their website, and after a few minutes, before any one responds to me, I am disconnected. Would like to ask Kitchenaid if they have any grips I can install in the dishwasher to secure smaller, lighter items. I hope they get to read this review. I would have bought a BOSCH instead, like the previous one I had. Just loved the third rack on it and with a higher db of 50, it was a lot more quieter. It too held a 16 place setting, and more as the area where the cutlery basket sits could hold large serving dishes. I bought my items in a rush during Covid-19, and was anxious to get out of the dealership as soon as possible.

Provided by contractor - 6 burner stove top, large oven. Gas range, electric oven - the preferred method of most cooks - at least the ones that are getting up there in age! Great size oven so when whole family gets together - over 20 and adding - it is big enough to accommodate all dishes - top with 6 burners is big enough to let 2 people cook comfortably - the more the merrier!

My husband and I bought all new kitchen appliances about an year and a half ago. We bought all KitchenAid: microwave, range, dishwasher and fridge. I always thought KitchenAid was a good company with good products... I was wrong. Within a matter of months, the range wouldnt work property. It couldnt be fixed so it was replaced. The replacement didnt work also and needed to be replaced! Five weeks later, we finally got a replacement range that worked. Now the fridge isnt working right. We have a French door with the freezer on the bottom and ice/water in the fridge door. It has been making loud noises and the freezer is not keeping items as cold as they should be and the ice maker stopped working. The warranty is only for a year so now after spending over $5,000 less than two years ago, we have to pay to get it fixed. We are stuck with the appliances for a while... they arent even paid off yet. I used to love KitchenAid but I will not buy one more thing made by them or recommend them. Beyond frustrated!!!

Purchased all new appliance for our renovated Kitchen in May of 2017. They were installed towards the end of June, and we started having issues with the refrigerator within months. This is Model KRFF305ESS00, French doors, with water dispenser inside on the left-hand side. Once you fill a glass with water, the water dispenser doesn’t shut off properly and continues to drip... not one or two drips... but constantly. I phoned and the first serviceman they sent out told me that there was nothing wrong with it, and that is just the way it is. I called back, they sent another service guy out who said “that’s not right, but I’m not really sure what’s going to fix it, but I will order a new water tank and tube and see if that does the trick. I will also order a new air damper because it seems to be grinding and it shouldn’t be”.Two weeks later he returned with the parts, installed them, and it worked better for about a month. Now it’s still dripping, and the noise it makes sounds like it’s going to take off. I just called with warranty department, and there is no more coverage. It will cost $139 plus tax just to have someone come out and then more money for whatever parts they want to try next, that likely won’t work. My husband says “take it to the dump, it’s a piece of $3,000 garbage”!!! We will be shopping for another refrigerator... and it won’t be KitchenAid. How do these people stay in business??? Oh... Cathy on the warranty line, sure was trained properly... All she could say was “I certainly understand how you feel, but there is nothing we can do about it”!!!

Please let me preface my following KitchenAid experiences with stating... I am well educated with university degrees in science and mechanical disciplines. Further, I completely understand that machines can be complex and occasionally need maintenance/repairs. I do not consider myself a complainer or online-junkie. However, KitchenAid warrants my outcry and warning to other consumers.December 2015 we replaced every major appliance in our kitchen with top-of-the-line KitchenAid appliances. A bad $9000 decision! Within 9 months the French Door refrigerator had two major repairs including a complete tear-down of the unit to replace the compressor. Since then it has been running more loud! The dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) would not authorize replacing the defective unit despite an expensive extended warranty that was purchased during original acquisition. At least, on the refrigerator, we had the extended warranty or the compressor replacement would have cost huge dollars.Within 6 months the expensive built-in oven had to be re-calibrated because the temperature was so far off. It takes FOREVER for the unit to pre-heat. The screen readout on the unit shows the pre-heat is on, Low, and customer service states there is not a correction. This is a known issue on forums!Currently the dishwasher is awaiting pump motor replacement and has already had (a) the water valves replaced and (b) the expensive upper rack assembly replaced because it literally fell apart from becoming too brittle in the plastic sliding mechanism (another known problem on forums). Three (3) expensive repairs (out of warranty) on a dishwasher in 24 months? Bad! The $900 microwave has a mind of its own and often starts running again after a cycle is complete. And, sometimes when we close the microwave door, the unit starts running by itself necessitating the opening and closing of the door 2-3 times until the unit remains off. Bad!In summary... we purchased KitchenAid over Korean brands Samsung and LG in part to support the Made in USA label. Also, prior to purchase I contacted three appliance repair companies in the Oklahoma City area to ask their advice on brands that had good reputations for reliability and availability of parts. All three of the appliance repair companies recommended KitchenAid because Samsung and LG were reputed as having poor parts availability and did not offer training to techs as well as KitchenAid/Whirlpool Corp. does. Well, the Korean companies may have supply-side problems but... KitchenAid has very poor quality problems!To date we have had six (6) service calls and spent $100s to repair a suite of top-of-the-line KitchenAid appliances within 24 months of acquisition. That is unacceptable and I do not recommend KitchenAid to anyone. Avoid KitchenAid appliances. KitchenAid appliance have very poor reliability record. KitchenAid appliances are expensive to repair. KitchenAid appliances break down often. KitchenAid appliances are overpriced. KitchenAid appliance dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) will not authorize replacement of lemon units and instead choose to force expensive warranty repairs onto customers, resulting in big cash flow to dealer from Whirlpool Corp. The dealer makes money and the customer must live with appliances which have lost factory integrity. DO NOT BUY KITCHENAID APPLIANCES.

Installed 2003. There is something defective about this VERY expensive refrigerator. It builds up ice on the back refrigerator wall rendering 2 bins useless since it freezes the fresh food. If I turn down the freezer temperature down, ice cream turns to mush, so that is not an option. I have contacted KitchenAid over this situation years ago and all they do is send out a contracted appliance company to troubleshoot. You are responsible for paying for the troubleshoot and since I am not on warranty, I must pay for repairs. After the appliance company charges exorbitant fees, they say it is a bad baffle, and a new one is installed. I have done this 2x now, and the problem is still there. I am living with the ice build up as replacing these built ins costs almost $10,000. I wish I had paid more at the time for a Subzero. I had one for 20 years and NEVER a problem.

I cleaned my double oven (upper) and now it does not work. When I try to turn it on it says that feature is not available. I am not sure what I should do or whom I should talk to. I bought it from Sears Outlet. I did not purchase any extended warranty. Can someone PLEASE HELP, this is a lot of money to just waste. This thing is not even one year old.

3 years ago, performance KitchenAid dishwasher. This dishwasher has been a piece of crap since day one. Within one week of running the dishwasher at the motherboard had to be replaced. The plastic clips how did replace six times and still continue to break. The spraying arms on the top and bottom continually failed to work. We paid $1200--it is dishwasher that doesnt work. Will never buy a KitchenAid appliance again.

Purchased 42 built in refrigerator 18 months ago and the frame cracked so it was replaced in May 2016. 5 months later the motherboard and other parts went. Repair company that KA sent said it was like an engine going out on a new car and recommended it be replaced instead of repaired. Customer service said they wont replace. Email to CEO went unanswered. KA doesnt care about its customers and they dont build a quality product. If I could do it again I wouldnt buy KA again.

Product was 1 year old in Dec of 2014. Stopped working on Dec.31 2014 with a large party going on. Repair service came out promptly the next week. Continued to come out for the next three weeks. Have replaced just about every part in the thing and it still doesnt work. Two more items left, the main computer boards, that are on backorder. So, one month later and still no working product! Call center takes a minimum of 10 minutes to get through due to large number of calls. I wonder why!! A $1700 microwave/convection oven should last for more than a year. Kitchen Aid should have offered a replacement after the third service call as all the major parts are being replaced. Should have known products were not of high quality when the double oven needed to be replaced upon arrival.

Purchased NEW Kitchen Aid Model JUDS301XBl1 Serial number F11526666 and had Lowes install unit, wanted to buy the best from what we thought, never worked right, we are still hand washing our dishes and although Kitchen Aid did supply parts to service depot and try to repair it was never repaired and is sitting unusable, I went to Lowes and to discuss, they dont care and Kitchen Aid does not care. I also made a bad review not nasty about Lowes and kitchen Aid not standing behind product (my old unit was working when I took it out, My wife wanted the best) and when I posted on Lowes web-site they removed due that it was negative...... So what good are reviews if you cannot speak the truth?

Just remodeled our kitchen and chose a KitchenAid group of stainless steel built--in appliances. The microwave can also be a convection oven and is wide, tall and very user friendly. Installed above the oven, it is attractive and efficient and we are totally pleased with our appliance choices.

My KitchenAid refrigerator was the worst purchase I ever made in my life. The only thing worse than this lousy refrigerator are the people that work for KitchenAid. Over ten times various major parts were replaced on my refrigerator. It NEVER WORKED RIGHT. Many times I was treated like an animal by KitchenAid customer service. Hangs ups, rude behavior and lies are the norm for this lousy company. There is a great company named Sub-Zero and KitchenAid should change their name to Sub-Human. NEVER BUT ANYTHING KITCHENAID!!!

Two weeks before the warranty ran out on my Kitchen Aid microwave, the unit started humming by itself while it is turned off. I called warranty center and they came in and repaired it. After the warranty ended, within one month, the same loud humming happened. So I called and had a technician come in and repair it. The unit is now two years old, it starts to hum anytime I turn on my range to cook. I would have to unplug it. Another thing about it is it starts to hum in the middle of the night, and then would turn on by itself. I think that a product like Kitchen Aid should live by its word. I cannot use this unit with trust.

KGRS505XSS30 - We are now on our SECOND KitchenAid stove (identical model) because we bought from a very reputable dealer and he had sent his service department out several times and finally just ordered us a new stove. So far, the oven is working okay but the knobs are definitely a safety hazard!!! When I go to clean the back of the stove, the safety knob, yeah right, will turn and flame up. I have burned paper towels, etc.Saturday, my son just reached to pick up a pot holder on the back of the microwave and a few minutes later we all smelled a foul odor. I went into the kitchen and the knob had simply moved enough to turn the gas on, but not the flame!!! Glad we had no smokers in the house. We had to raise windows and use fans to remove the gas fumes. DANGEROUS and should be recalled but after reading the reviews, it is obvious that KitchenAid could care less about safety. I have a aid mixer and am happy with that but will NEVER buy any of their products again.

I purchased a dishwasher in May 2011 for about $900.00 and within 2 months, the electrical panel broke and I could not open the dishwasher. At that time, I should have insisted they replace the dishwasher because it is an absolute piece of junk. Two and a half years later, the plastic pieces that hold the upper basket have broken for the third time. I called KitchenAid and spoke to a manager. They offered to pay for the parts but I would have to pay for the service call and labor. I told them forget it since the pieces can only cost pennies. What government agency forces manufacturers to recall faulty items? Obviously from the amount of complaints online and the numerous complaints to which the service company responds to, this is an ongoing problem that KitchenAid has failed to address. I will NEVER purchase a KitchenAid or Whirlpool product again. I advise anyone that is looking for an appliance to avoid this brand!!!!

When I purchased my dishwasher, I was told that KitchenAid racks were guaranteed not to rust or break down. I purchased my model, serial# kuds03ctss on 11/21/2007 and its racks are doing just that, causing rust stains on my silverware. When I called in repair, I was told, You must talk to the manufacturer. Thats not something we can handle. Well, I am talking to you. This was one of the big selling points of your product. Will KitchenAid stand behind their product and replace my racks?

We purchased the KitchenAid KEBS109 Single Oven, in-counter unit for our new kitchen five months ago. Why, I have no idea now. It was installed and worked up until this weekend where it now is a dead brick. All power was verified but nothing on the control panel. We called KitchenAid/Whirlpool for warranty service and they scheduled service for this afternoon between 1-5. No one showed. Note: I took the afternoon off to meet the technician. We called multiple times to find when they would be arriving and the same response was given to us each time - the tech will call 30 minutes before he arrives. We called tonight and spoke to a supervisor who tried to get us to take another day off. In all my life I have never had a company tell me, in their words, to stick it until today. But if I do find that (per the other complaints I have read) this repair will cost significant money I will have no choice but have this oven removed and I will personally drop it off at the front steps of the dealership with a note that they can..., but first take a sledge hammer to it.

$1000 dishwasher that is 2 years, 3 months old left upper rack rail rusted at the spot welds and broke off. Customer service would not honor replacement part. Upper rack was under warranty (5 years) but not the rail. New rail is ~$60. This dishwasher replaced a working cheaper model (noisy) that was 15 years old. Can’t believe the poor construction.Customer service is the worst. On hold for ~1 hour then Was told it would be a $139 service charge just for the guy to come here to evaluate the failure, I said no and just wanted the part so I could install they then transferred to the Parts dept. on hold for a half hour only to be told they don’t do warranty orders. Then transferred back to escalate issue for another hour just to be disconnected. Never buy Whirlpool or KitchenAid again.

KitchenAid Refrigerator installed on July 17, 2014. Had repairman out twice, still have same issues with frost free fridge freezing up even after gasket replacement. Second repairman also found separate issue with moisture around ice maker in fridge. Still having same issue after gasket replacement. Microwave/Convection Oven--Needs whole new circuit board and touch pad. Have been without use of microwave for two weeks and no time frame on when replacement parts will be in. Any one interested in a class action lawsuit against KitchenAid?

Kitchenaid Dishwasher KUDC10IXWH8 purchased 06/14/13, have had problems right along, had pump problems, finally changed pump on 05/11/2015. Now, I smelled burning wires, could not find source. Opened dishwasher to empty and saw that the dirty water had not emptied out. Had someone check the plug and saw that it had burned and melted. Think it melted into the wall plug also. Will contact Kitchenaid today.

Brand new refrigerator, stainless steel, is all rusted and KitchenAid will not replace or repair it. They say the damage is cosmetic and therefore not covered by warranty. It is clearly defective material. I have had the refrigerator for 5 weeks and its been rusting since the day we plugged it in. We tried to clean it and deal with it ourselves before complaining, and when it finally became apparent that it was getting worse and worse, I called and was told its not covered. I just bought it!!!! I will never buy anything again from KitchenAid, and I strongly suggest you dont either!

I purchased a new refrigerator (KitchenAid refrigerator kfs25xvms9) that throws ice everywhere. I had a repairman come to look at it and I was told to use a bigger glass. If I go to something bigger, then I will be using a bowl. This has been embarrassing because I have to tell everyone who comes to the house to Stop! Let me get a bowl or the ice will end up on the floor! I have all new appliances and I was told what I was buying was good stuff but I have to use a bowl to get ice. My question is, why have they not recalled the plastic piece that is supposed to put the ice in the glass? If I had been able to try it out in the store, I certainly would not have bought this model. I really hope that Whirlpool will stand behind what they sell and recall this plastic piece and replace it with one that will do the job. If I do not receive some satisfaction on this matter, then I will contact the Better Business Bureau.

We installed all KitchenAid appliances in our new house which we moved into on September 3, 2014. The microwave/convection appliance (model KBHS179BSS00) failed completely after three days. The store where we purchased it RELUCTANTLY replaced it. That unit worked only in microwave mode. In convection mode, it would not finish a cycle and had to be reset over and over to complete a cycle. KitchenAid replaced this one, but it froze up and could not be cleared to use it again. On December 22, they sent a third one and it also froze up. Today they replaced the entire keypad and electronic motherboard, but it would not work at all. They put the old part back and it is working right now, but they are going to order another new keyboard, etc. The vendor has washed his hands of the problem, so we are at the mercy of KitchenAid. They did tell us they would replace the entire unit again if the new part fails.

I bought a Kitchenaid microwave/convection oven 3 years ago. Kept saying handle is not closed. Then stopped working altogether. What really made me mad is that when you call customer service, you cant get anyone. I have been disconnected while waiting for a representative. Not sure why they have a positive reputation.

KBLS19Ktms1 - My wife and I purchase the above refrigerator and from day one we had a noise issue, clogged drain tube which causes leaky water situation every day. I did some research and apparently Im not the only one having a problem. The internet is loaded with complaints for these product. Ive had two repair call - both cost $125.00-150.00. Ive complain to KitchenAid, however they just pass me off as a non-valued consumer. Ive reported them the BB and will no longer purchase their product and I would strongly recommend not to purchase any of their products because of inferior design workmanship and customer support.

We purchased all new KitchenAid appliances after we moved 4 years ago. We have had nothing but problems with our microwave, from the control panel (two times), to the thing turning itself on and heating up. The last time I talked to a service manager, she refused to pay for the labor, so I called her back three times and told her to mail us the part since it was free and she never called us back.Finally they sent the part. They always say the part is covered under warranty but we have to pay for the $150 labor charge. One time they paid for the guy to come and tell us what was wrong but wouldnt pay for him to come back and put the warranty item in!? Our oven latch constantly gets stuck and I have to keep hitting self clean on and off until the stupid thing can unlock itself. Now the latch keeps the door from closing all the way and then the oven will not heat up properly.The one customer service girl asked me if we unplugged the oven and I said no then she proceeded to tell me I had to pay $150 for the service guy to come and look at it. When I asked her why she wanted to know if I had unplugged the oven, she told me, “Well, that resets the computer”. Why wouldnt you tell me to try that first?! Because that worked! Their customer service department is useless!

Kitchenaid khms2056sss-2 microwave - Microwave keeps beeping for no reason. Often controls are frozen and cannot be accessed for several minutes. Randomly selects cooking task such as reheating pizza or melting butter with no input from owner. Even after the microwave is unplugged for 5 seconds, it still starts up its beeping without input or any reason. Each time the unit is unplugged, the owner resets the time and date as requested by the screen. The light for the microwave does not go on adequately to see what is cooking. Due to the design, the window is so high that it takes steps to see into the oven.

KitchenAid Double Wall Ovens have a faulty self clean feature. Once you use it, your oven shuts down and you cannot open it. This is a known problem by KitchenAid, yet they take no responsibility or corrective action. I am interested in suing KitchenAid. Any thoughts on how to launch such a suit?

Model # KUDL021RBS4 - As two retired old folks, we use a lot of paper plates and have used our expensive all stainless dishwasher no more than three times a month. It was purchased from Lowes 2007. A month ago, the LEDs on the control panel started flashing. Wife called KA and they connected us to a tech. No problem, he says, change the circuit board. No problem, I say. I build computer up from parts. Ill change out the part from Whirlpool. The washer worked once and the lights started flashing again. Washer wont run. The internet chat line person knew nothing about that. He sent me a copy of what was included with the owners manual that doesnt reflect the actual model. Question is, do I waste another $250 with further service calls and parts or do I buy a disposable one for only $247 and give up on those pretty premium expensive disposable appliances? Samsung did me wrong, now Kitchen Dis-Aid. Why pay more? Whats the point?

While still under warranty, the dishwasher circuit panel no longer operated. No lights and did not turn on. I called the recommend repair service and was told it would be too costly to replace the control panel and to buy a new dishwasher. I called KitchenAid and was told to turn off the circuit breaker that provides power to the dishwasher. This works but must be turned off after each use. If I dont turn it off immediately after using it and try and do it later, it takes days before it operates again and the circuit panel must be off during the wait.

We did a gut rehab kitchen remodel in 2012. Consumer Reports magazine pointed us to the best refrigerator and other appliances (virtually all KitchenAid). Everything (layout, space, ice maker and filtered water) was great with the refrigerator for 3 years. In late August, 2015 we started seeing water dripping from the freezer door onto the floor. Fortunately not hardwood flooring, but wooden cabinet enclosure got a bit wet and is damaged. Bottom line - after a couple of hopeful attempts assuming it might be the ice maker or the high humidity, the problem persisted and we called the dealer for repair. I asked the tech if hes seen this problem and he honestly answered Yes, a lot. He explained that the part to fix it would be free of charge, and that I would need to pay $164 for the service call. To the dealers credit, I was told on the phone that the minimum for a service call is $164. With this fresh info from the tech whos working on the refrigerator real time, things recalibrate.... If a manufacturer has a lot of the same problem happening, the product should be recalled and owners notified. From there, repairs should be gratis. While the tech was still at the house, I googled the problem and see many youtube videos and write ups about this problem which is a small black rubber check valve that gunks up and then backs up water into the freezer. The floor of the freezer becomes a mini skating rink, and when theres no room left for water down there, it leaks out the front of the freezer. I called the dealer while the tech was still at the house and plead my case. They did call back and agreed to pick up half of the service call. They tried KitchenAid and were unsuccessful. A couple days later, I called KitchenAids large appliance customer service and they stuck to their guns. The rep gave me the usual apology said theres nothing he could do. I asked for his supervisor. I waited a few minutes and finally spoke to a woman who listened, said sorry, and then when I asked for her manager, she refused to pass me up the line saying that she was as far as I was going to take this. $82 isnt the issue. Customer service or lack thereof, and a corporate decision to let the consumers be guinea pigs to figure this wet mess out for themselves is what frosts me. I wonder how long before I have a wet floor beneath the freezer again. Consumer Reports or not, Im done with KitchenAid, its products, and its affiliated companies.

The KitchenAid Microwave I have is an over the stove. It is stainless steel in color. Its great 95% of the time at heating food. Tried to cook corn on the cob and it overheated and shut off. It took over 30 minutes before it would work again. For now Im going to stick to warming foods and making popcorn.

Model KUDS301XBL - This dishwasher was purchased in May 2011 at a total cost of almost $1,000. Since having it installed, it has required service and the motor has been replaced twice - in 2012 and again in 2013. The wheels and rollers have repeatedly broken off. Now, after less than four years, it has failed again and the motor will need to be replaced for the third time. Each time services required, it is a minimum of one week - and typically 2 to 3 weeks - that our family of six is without the use of a dishwasher. In addition to its lack of reliability, this high-end dishwasher has never adequately done a good job of washing dishes. Even the service technician has said, I dont care what the salesperson told you, if you want your dishes to be clean, you will have to pre-wash them. Perhaps we just got a lemon, but the manufacturer has done nothing to correct our situation.

This may be a fine refrigerator; maybe we bought the lemon of the bunch? Either way, KitchenAids repair service/process is TERRIBLE. KitchenAid uses Flamingo Appliance Repair based out of Florida with a branch here in Atlanta. They have been to my house 8 times within 4 weeks and they have been incredibly rude and unhelpful. How many of you have that much time that you can take off from work? Yea, me too! The customer service representatives with KitchenAid and Flamingo have been polite, but all they can do is read to you the script that is written for them. Meanwhile, we have spent $3,000 on a refrigerator that doesnt cool below 50 degrees and the ice maker may or may not dispense ice from the door, which Flamingo cannot address if the one time it decides to work is when the technician is here.. I write this review, because I WISH I would have read this review before purchasing ANY KitchenAid product! Buyer beware!!

When cleaning up a small spill in my KitchenAid side by side I removed the glass shelf over the vegetable crisper and placed in my sink. Picking up a paper towel I wet it with tap water and started to wipe off the spill when the glass exploded in little small shards that shot across my kitchen. My dogs were sitting beneath the sink and got glass in their coat, my shirt had glass on it. I was stunned. It took an hour and a half to completely clean up all of the glass. Very very dangerous. I did not use any warm water.

I noticed Sunday morning that my 3 month old KitchenAid refrigerator was not cooling properly in the freezer compartment. I waited until Monday to call Whirlpool to report this. They informed me someone would be out the next day to look at it. The serviceman replaced the thermistor and left. When I returned home from work the freezer was even warmer and the refrigerator was now moot cooling properly. I called Whirlpool again and they sent another serviceman Thursday. He said this thermistor is also faulty. He did not have one on hand some would have to order it and could possibly come back in a week.I called Whirlpool and explained that I am without a refrigerator/freezer and that I didnt think this was right. They stated this was the best they could do. I asked what if they dont fix it the next trip. She stated they would come back until it was fixed. I reminded them that I would still be without a refrigerator. They said they felt bad but they could do nothing else. I am frustrated and feel that Whirlpool likes to sell appliances but theyre not so good at fixing them and keeping the customer satisfied; probably my last whirlpool appliance. Beware, you may get a lemon and that Whirlpool is not customer-friendly. My loss.

I recently purchased the KitchenAid gas range with Aqualift technology. Prior to this I had a Frigidaire self clean model that worked like a charm in all of its years. Had I known that Aqualift was in no comparison to the regular self clean I would have saved myself money by purchasing one without it. Very disappointed.

In the Spring of 2006, I purchased 4 new KitchenAid appliances for my new gourmet kitchen. Within a month, the control panel of the slide-in oven had to be replaced. The oven stopped working a month ago. The dishwasher has been performing worse and worse every week for a year.I am tired of rewashing by hand all my gritty dishes and glasses. We rinse dishes before we put them into the machine and they come out dirtier than when they went in! Today I will spend the day taking it apart in the hope of cleaning out the guts and getting it to work. Never had to do this to any other dishwasher before.The Magnatron in the microwave had to be replaced one year ago ($125) out of pocket. Two months ago a chip in the control panel had to be replaced ($150), I should have listened to my girlfriend who said throw it out and buy a different brand. My french-door Kitchen Aid fridge has half a dozen broken plastic parts. I have never seen anything so flimsy. I have no kids man-handling my appliances, they are just poorly made.Thirty years ago I got a top quality Kitchen Aid mixer, it still works like new. That is what led me to buy Kitchen Aid everything when I did my upgrade in 2006. I had forgotten that the mixer was really made by Hobart (a really good company) What happened to Kitchen Aid? When did they start making the worst quality appliances? Or was it always this way with them?

Bought Kitchen Aid mod-kuds35fxssi dishwasher. The control board failed 10 months after bought along with the top rack wheels and the jet spot dispenser leaked. Good thing I bought it from a local appliance store. They are authorized repair for what they sell, very good to deal with. Fixed the 3 issues .100 days later the control board failed again its only covered 90days after a repair so we called Kitchen Aid. They wouldnt do anything so we bought service plan. Meantime the top rack wheels broke. 90 days after bought service plan, we got control board repaired. The rack not covered we paid for rack repair. Now about 16 months after buying the dishwasher 4th set of rack wheels broke. We called Kitchen Aid, argued for some help. A free replacement part only was offered, we accepted. I installed it. Now the bottom wheel on right of the bottom rack falls off. Not what you expect from a Kitchen Aid dishwasher.

I bought a kitchen full of kitchenaid appliances. Top of the line at a big cost. The refrigerator started periodically leaking water. So I called customer service and was told they know nothing about it and they could send a repairman to diagnose the problem. I told her that I need to do a little research before I make a decision. Within two minutes I found 100s of similar problems on google. It was a poorly designed discharge tube and there was a new redesigned one available. So I call back in a NOT SO NICE mood because I hate being taken for an idiot. They gave me some run around excuse but did agree to send me the replacement part. Now Im reading all the reviews and boy did I make a mistake buying this brand. How do they get away with this **. Why doesnt the government or some law firm file claim a class action suit against these thieves?

My Kitchen Aid double oven which is still under warranty was not heating up properly and when it did heat many, many items came out burned. I checked the temperature with an oven thermometer and the temperature was way off when the beep sounded that the desired temperature had been reached. It took about 20 minutes longer to reach the correct temperature (35-40 minutes in all).It is loud both pre-heating, cooking and cooling. I sent my complaints to Kitchen Aid. A repairman came out and told me the beep really doesnt indicate the temperature had been reached. Must heat another 20 minutes at least and put bread in the oven and see which pieces come out burned to identify the hot spots. Dont want hot spots? Use the convection feature and bake at a lower temperature. It rattles and whirrs and makes a deep throbbing noise. Apparently this is all normal!Called Kitchen Aid, said nothing had changed. Talked with a rep, then her supervisor. She kept with the party line and repeated what the repairman had said but added, If you open the door, heat will escape. I hope she didnt say this with a straight face!! To top it off, this is only 1 authorized repairman in our area. Guess who?? NOT OKAY!!!!!

We have a stainless steel KitchenAid dishwasher. Its around 3 years old. Model is KUDK03FTSS0. It does a decent job cleaning the dishes, but Ive had to dismantle the filter mechanism to clean it out twice now, no big deal, but I did have to buy a special Torx screwdriver. The main problem, however, is the placement of the steam vent. Its located at the top of the door, which happens to be right under the countertop. Over time, the steam venting from the dishwasher has caused my counter (melamine) to swell and bulge and now its impeding the door from opening. What a stupid idea to place the steam vent right under the countertop! Well, its probably not an issue if youve got granite counters. I guess thats next on the list of household updates.

I purchased a complete house full of Kitchen Aid products about 8 years ago, paying a little extra for a Brand I thought at the time was top of the line in terms of features and quality. Boy was I wrong, the following is a list of costly issues Ive encountered over what I think is an unacceptable product life span...some of the breakdowns occurred just outside of warranty, some continue: - Fridge Fan assembly replaced (overheating) - Fridge cheap plastics, many shelves easily damaged - Stove burner replacement, electric front panel malfunctioning - Dishwasher Circulation Motor seized - Dishwasher door closing mechanism malfunction - Clothes Washer control board failure- Clothes Dryer faulty ignitor (gas appliance)This is the list so far but Im expecting further issues down the road, I paid thousands of dollars for these appliances and expected them to last much longer...next time I will do my homework, that said...Im done with Whirlpool/KitchenAid.

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, its still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didnt read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to Buy the warranty. She said they dont make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

Purchased a KitchenAid dishwasher 5 years ago (# Kuds30Fxss4) and I continue to have issues, which now the dishes are suddenly not getting clean. Called the hotline and was told they never heard of this problem before that the top shelf (which the rollers had to be replaced in December which I was told it was a defect and I had to pay for the replacement) are not getting clean and now I opened it this morning and now there is rust on the bottom of the door... DO NOT BUY THIS PRODUCT.

I purchased a microwave oven, model KBMS1454SBL-1. About a year and a half into the product, the dashboard lights went out and stopped working. I went to the KitchenAid website and filled out their contact form in which they referenced I visit their service page. I filled everything out in on the service page. On that page it indicates the following: If your appliance is not under warranty or covered by a service contract, then the charge for the technician to come to your home will cover diagnosing the problem with the appliance, and a written estimate for the repair. To me that is vague. Does that mean that once the technician will do the repair, then I will be charged? Oh and also how much will I be charged? Well here is what happened.On March 23rd, 2013 I waited all day at home (wasting my time) waiting for this technician to come out. A representative from a company called A&E Factory Service came, looked at my unit and said, Oh, the dashboard doesnt work. It will cost $250 to replace it. I said, That is too much. Dont worry about it. I can order the part myself and do it myself as well. But it does not end here. He explained that now I have to pay him $129 for his service. I exclaimed why. He said, Well, that is what it costs! I was shocked. At no point did KitchenAid or A&E inform me of the cost for this service.April 26th I finally have time to call A&E and tell them I want a refund because no one at any point asked me if I wanted a service for $129. They explained that they would not give me a refund. I spent about 40 minutes on the phone with them and another 40 with KitchenAid, each blaming each other or saying that I should have assumed that it would not be free. But if KitchenAid does not state the cost and the contractor A&E doesnt explain how much prior to, how is that a fair practice? My service order number with A&E is **.I will never buy a KitchenAid product again. A&E explained that it does happen sometimes and that I should ask the KitchenAid management to do a conference call with A&E to get a refund. I called Kitchen Aid and they dont even consider the idea. They just say, Its not our problem. Your product is out of warranty so its not our problem. What a joke. A company that truly can give a rats ** about its products or customers! If I had wanted someone local to fix my problem like A&E and called them myself instead of doing the service through KitchenAid, A&E explained that they would have informed me prior to coming out. But because I did it through KitchenAid, then its not their problem. They are only supposed to show up, diagnose, collect money and then leave. Nice little partnership they got going! Screw the little guy, then waste his time and then try to overcharge for a part. Unbelievable! Never again! I will stick to brands that actually go out of their way and help their customers, whether a product is in warranty or not! Never again!

Wall oven blows out when self-cleans. It happened twice and we had it repaired. Even the service technician said that its a defective oven. Theres no help whatsoever from KitchenAid. I am contemplating boxing up the oven and sending it to CEO, Jeff Fettigs home. Enough is enough. It looks like we have enough complaints of a class-action lawsuit.

5 days after the expiration of a warranty repair on a malfunctioning probe, Flamingo Appliances in Miami refused to remedy the exact same problem that they charged $250 for. Kitchen Aid customer service was of no value and offered no suggestions other than to repeat the same repair with a different authorized repair co. I have a double convection oven that has had problems with debris behind glass, improper alignment of doors and hinges and terrible customer service. Stay away from KitchenAid, Whirlpool and anything they manufacture. They are not what they used to be.

KUDS30IVSS4 -- the top rack stops washing every month. We found a video on YouTube and shows how to disassemble the bottom to clean up the food grinder wheel to get the machine working again. But this is a PAIN IN THE BUTT process every freaking month! And I do rinse all my dishes but anything clogs that area. If I need to wash my dishes before putting them in the dishwasher, I dont need a dishwasher! We paid for top of the line model, thinking KitchenAid was a good brand. Customer Service is USELESS!

Email to Trail Appliance: I meant to email you earlier but weve been away. All appliances are in and look great. Were just wondering though if a support might be missing from the fridge. Ive attached a couple of pictures to show what I mean. The shelf above the two crisper drawers seems to be missing a middle support? Because as soon as you put any items on it, it really sags in the middle. You can see the glass shelf separating from its white plastic rim and then gap between two crisper drawers getting wider at the bottom. Are we missing a piece or is there anyway to fix this? It seems such an obvious flaw. Trails response: I have checked both units on the floor and neither have a little support... so sorry... It does seem odd that it does not though. My last email to Trail: So what are our options? I must say every time I open the fridge door - what I see (that sagging shelf) is unacceptable. I thought we were upgrading our 17 year old appliances - but it appears not, and Im sure that anyone else who has bought this fridge would be experiencing the same issue. So just wondering what my options are? Does KtichenAid stand behind the supposed quality (or lack thereof) of their products or are we on our own? And what about Trail Appliances? Where do they stand on selling crap (pardon the harsh language) like this? Suggestions? Waiting on response to this last email - but would NOT recommend buying this fridge for this reason.

I purchased KA side-by-side 48 counter-depth fridge, wall oven with microwave, dishwasher and 48 cooktop for new home 8 years ago. These were not middle of the road models. They were the top models available at the time! The microwave hasnt worked in three years; the dishwasher works but the door pops open right in the middle of washing, so have to prop heavy chair in front of it; and the fridge is now developing cracks in the wall between the fridge and freezer at the rate of 2 inches per day! BTW, the compressor gave up after only 3 1/2 years and was replaced by KA because the hot door burned my nieces hand. I have no hope of getting these repaired as KA said sorry; it’s out of warranty. I spent over $12,000 on garbage that should have lasted many years. I have an old fridge in the garage that has never had a problem in over 30 years, along with an old behemoth microwave that still can cook like a breeze after 20 years. I totally cannot afford to have the KA products repaired so I am stuck. Does anyone know if there is a certain kind of epoxy I should get to try and repair the fridge myself? I am disabled now and need all the advice I can get. Take it from me, dont ever buy a KA product.

We purchased a KitchenAid refrigerator (model KFIS29PBMS) with a 5 year extended warranty. We started having trouble with the unit after 1 year, in that the freezer compartment was making a lot of noise. About a year later, it started again. the problem was the freezer was not keeping ice cream hard. They diagnosed the problem to be the automatic defrost cycle not working properly. Ice would build up around the fan causing the loud noise. This time, the service technician replaced the control panel and another panel in the rear of the unit. The noise subsided, but two problems continue to exist. The unit periodically beeps (every five to ten minutes) and the refrigerator freezer compartment continues to not freeze ice cream.I called for extended service and was told they would NOT come out to fix the problem because it was already repaired. After an hour with their extended service rep, they agreed to find another service company but said I may have to pay for the repair. I have had KitchenAid products in all three of my homes in the past. The quality of their products has changed - unfortunately for the worse. When they refuse to stand by their extended service contract, then its time to find another company. After reading several reviews on this refrigerator, I found that I am not the only one who has had this problem. Do yourself a favor, when you look at a KitchenAid product in a store, just walk on by. Save yourself a lot of aggravation!!!

We bought all new Kitchen Aid top of the line appliances. Before year was up replaced 2 circuit boards in fridge. 1 in stove and dishwasher does not dry and leave a purple film in dishwasher. Have to bleach weekly. Now the microwave has broken for the 3rd time. Started with “close door” then no light, now absolutely no power. Blacked out. Absolutely disgusted with these appliances. Over 10g wasted. DO NOT recommend kitchen aid. Do your homework. Don’t waste your money.

Ive had this dishwasher model KUDS30iXSS4 with stainless steel tub for 5 years and the only way to get dishes clean is to set it for pot scrubber and on the longer cycle. The top rack has plastic wheels to roll it in and out that completely broke off so it cant be used. Replacement parts are over $135 and I dont know if I can fix it myself. Ive had dishwashers last 15+ years with 0 problems so I think this one isnt living up to expectations. I bought the stainless tub because I thought it would last. I can see from these reviews the top shelf wheels are a major design fault. Many complaints about the plastic wheels breaking off as well as other plastic pieces failing. When I replace this and Im sure I will have to, I wont replace it with another KitchenAid.

My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

My wife and I built a new house and moved in 8/2003. We purchased all KitchenAid appliances. We had to replace the ice maker twice on our 2003 refrigerator. The 2003 range top stove control panel does not work properly. The 2003 microwave completely stopped working at the end of 2011. The front door cracked in 2008 since it hits a screw at the underside. Our 2006 professional, heavy duty mixer broke in July 2012, my wife uses it about 15-20 times a year. How pathetic. They should be ashamed of the quality of all their appliance products.

I purchased my second KitchenAid in 2005 since we were renovating our kitchen and wanted the counter depth model. I already had a KitchenAid that I was happy with, though it was only 2 years old. Within 18 months, the ice maker stopped working in the new one. We didnt replace it right away and we just used the ice from our other one, which was now in our basement as a second refrigerator. We finally had a new ice maker installed in July 2009 at a cost of $200, parts plus labor. Again, 18 months later (with a 1 year warranty), the ice maker stopped working. We went 2 more years without fixing it but finally did on February 27, 2013 at a cost of $242 when we needed it for a large family gathering. It broke again last week, June 20, 2014. 1 year and not even 4 months from the install date. It was suggested by the repair company that there may be a recall and I should call KitchenAid myself. After speaking to a customer service rep and then her supervisor, I was told they only warranty it for a year. Period. I explained that there was obviously a defect in my refrigerator, but that didnt seem to matter. They would have a service person come out for the usual fee. Meanwhile, my 11 year old other KitchenAid has started freezing food - but guess what? At least the ice maker works!! So unless you want to buy two of them to work as they should, I would buy another brand.

I purchased a double door freezer bottom KitchenAid refrigerator on May 28, 2018. 7 months later I am waiting for the repairman for the second time. The entire unit has stopped working twice already. I have lost all perishables both times. KitchenAid refuses to replace this defective appliance. Today is the third day I have missed work waiting for a repairman. This unit cost me $2800.00. Do not buy a KitchenAid product. KitchenAid is no longer a name brand you can rely on.

Our 6 year old top of the line KitchenAid dishwasher control panel has gone out again for the third time in two years. The appliance repair company thinks there may be an underlying issue with the wiring harness. KitchenAid/Whirlpool has refused to provide any goodwill support because of the age and told me to buy another one. Really? The last KitchenAid dishwasher I owned lasted almost 20 years. What happened to KitchenAid quality? Not a happy customer with a whole kitchen full of fairly new KitchenAid appliances.

I loved the way this fridge keeps produce fresh. However, several months after the warranty expired the ice maker quit working. Service man (recommended by appliance store) replaced it but did not fix the problem. They then replaced the compressor, evaporator, and valves. Quit working again. Now they say that it is a sensor (or a board) and needs to be ordered but will take 1-2 weeks. Ive lost two full freezers loads full of frozen food because the freezer temperature wont go below 30 degrees. Repair man stated that this model has 6 boards that can go wrong and often do. Today, ice maker is not producing ice again! Have another call into serviceman. This is the most expensive ($3,700) and the most problematic refrigerator that Ive ever owned. Am looking for a new refrigerator and am sure that it will NOT be a Kitchenaid.