Well, we pretty much gave up on the KitchenAid KUDS30CX dishwasher after the second control panel break and then it quit giving enough water to clean the dishes. The repair man came for the water flow. He put a coffee cup in the top rack of the dishwasher and let it run. Because it filled, he said that it was working. However, after he left, we noted the locations of the sprayers before we closed the door. After running for an hour or so, we opened up the door and the sprayers were in the same position. We did it several times with the same results. So, we decided it was a clogged line of a bad pump/motor.I opened up the area around the bottom sprayer to reveal any filters and also anything else. I saw no debris. I did get to see the food grinder. It’s pretty wimpy looking. We gave up when it was ruled as a problem with the pump/motor. Who knows how many times this is going to happen over its life? It’s just not worth it. I went and got another brand. It’s a Whirlpool. They also make KitchenAid, but I could tell it was different underneath and in the panel. Hopefully, this one will be better as they are known for reliability. I did not get the food grinder because I could not help think it was part of the problem. Could the grinder be putting extra load on the motor and allowing it to burn up?

I too purchased all KitchenAid for my new home. The double oven does not regular and overheats. The dishwasher does not clean well and never has, has had to be repaired already. Exhaust vent with microwave does not remove steam from cooking. Stove top has not been bad yet, knock on wood. Side by side Refrigerator what a joke. As other reviews stated the interior was not designed by anyone who works in a kitchen. I had the repair man out to fix my dishwasher and he noticed the frig was making strange noises. What nice guy to even mention it, he stated they were having problems with them, got the frig fixed for free. One year later, upper frig not working. Kitchenaid, Whirlpool, your product sucks. Come from small community but Big family, I am ashamed to state you are an American made company. Will never buy them again! Also fridge is a stainless steel exterior, did not know stainless steel could rust. Consumer beware!

Ice maker, refrigerator freezes food - I called to have both problems fixed, they told me they cant believe fixed, the fridge is too old. My Side by Side was bought as a package deal with a stove, which I just got rid of, and a dishwasher, that is also defective. We will never buy this brand ever again. Was bought in 2000.

I purchased my KitchenAid dishwasher from hhgregg in January of 2011. I purchased model KUDS30IXSS. I also purchased a 5 year warranty for the dishwasher. The first time I called for service for the dishwasher was for the top rack in the dishwasher. The rack was broken and needed to be replaced. The rack was not covered and I had to pay nearly a $100 for the part. The next time I called for service the pump was broken on the dishwasher. This part was covered by the warranty on the dishwasher. The next time I called for service the grinder was broken on the dishwasher. The next time the dishwasher stopped working because a fuse blew on the dishwasher. The last time the dishwasher stopped working was in October of 2015. In October I was told that two pumps were not working, the circuit board was replaced, and the control board on the front of the dishwasher was replaced. Today 3/31/16, my husband informed me that there is water in the bottom of the dishwasher again and he cannot get it to turn on. None of the lights light up again and furthermore since the control board is melted he is afraid it is going to burn our house down. We just want it out of our house. I called hhgregg and they are of no help. I did not renew the warranty this time because they wanted $700 to renew the contract. I could purchase a new dishwasher for $700 and believe me, it would never, ever be another KITCHENAID product. I am so very, very disappointed with this product. The repairman told me when he was here in November that because the dishwasher is 5 years old they would only offer us half what we paid for the dishwasher. At this point I do not know if I want another dishwasher. It is only my husband and me. We eat out for dinner almost every night anyway. Why go through this aggravation? What has happened to pride in American workmanship? My husband owns his own business. If his job performance was like this, he would be out of business tomorrow! Shame on you KitchenAid! I trusted in a product I had purchased 25 years ago! My sister-in-law is having the same problems and sadly, I recommended she purchase KitchenAid! I will not be recommending that anyone buy this brand again. We are building a new home and we will be researching appliances before we buy...but it wont be KITCHENAID!

Our 11 month old Kitchen Aid refrigerator was determined unrepairable after 4 service calls and the compressor and evaporator replaced. After numerous calls to the manufacturer and being without a refrigerator for 4 weeks we were told it would be replaced and we would receive a call to schedule. After not hearing back for several days we called and were transferred to the exchange dept where the wait time was 64 minutes. One week later we still have not had a reply from Kitchen Air/Whirlpool but fortunately, Home Depot, where it was purchased resolved the issue to our satisfaction.

Our $600 KitchenAid microwave failed after less than 2 years. I spoke with customer service about repair, and was told that replacement parts are not made for this item as its a countertop appliance. Was not marketed as such - was sold to me as an installed piece with a matching trim kit. I was told that I would just need to purchase another microwave given that Im out of warranty. Very disappointing to discover that a seldom-used microwave that retails for that much money cannot be counted upon to last for 2 years. Sadder still that KitchenAid is not willing to stand behind their product by at least offering a discount toward the purchase of a replacement product. Based upon this experience, I will not purchase another KitchenAid appliance.

I am Kosher and when I redid my kitchen put in 2 identical KitchenAid dishwashers... They both stopped functionally fully after only a year. The same issue, only a short wash. How ironic... You can not tell me that isnt an issue with the model. KitchenAid said not my Problem. Have to pay for a service call. They didnt even have technical support... for DYIs. I would never buy a KichenAid anything again.

It does not clean well as it should no matter which brand or type (gel vs power vs pack) I use. Noisy. Long long cycle. I have had two kitchen aids before this and was happy. Then this house came with Maytag which did not do halfway good job cleaning. Then when it broke I chose KitchenAid. But this one seems noisier and even the cycle seems long - it may be average just seems long. The dishes do not come clean. Especially forks.

I like the appearance of a counter depth refrigerator with no grungy water/ice dispenser on the outside - it has a filtered water dispenser on the inside. As far as performance it keeps a perfect 38 degrees, and nothing spoils due to too high or low temperature. My only complaint, a mild one, is that the freezer is on the small side and I have to remember that when I go shopping.

KitchenAid 21.9 cu ft Refigerator - KBFS22EWMS. Two year old 22 ft french door fridge with bottom freezer is falling apart. Poor build quality, poor service. For over two months, the freezer portion has be experiencing a build up of ice. We defrosted (manually) and build up began again. Waited for over a month for service man to visit. Upon inspection, service noted two things: 1) thermal defrost coil was faulty and 2) fridge door seal needed to be replaced. Our fridge does not experience abnormal usage, two adults and two university students. Why does a door seal deteriorate after two years unless...... its poor quality or defective... but no warranty?? (I have a 20 year old back of fridge in the basement, no problems other than its almond in colour). Why does a coil not work other than its defective or poor quality..... No warranty??? (I have a 25 year old deep freeze that still works).In addition to the defective manufacture and poor quality of this fridge, neither KitchenAid / Whirlpool or the service company can identify the part (i.e part number) to order, replace and fix the fridge. How do you build a product and not know the parts that go into it? Poor or lack of quality control! In the last two years I purchased a fridge, dual fuel range and dishwasher; all were KitchenAid. All were billed as being the best Kitchenaid had. I have had major repairs now on all three appliances! I bought and paid extra for KitchenAid, their quality was in theory better than most, NOT in my experience. In our home KitchenAid stands for KitchenDisabled or Kitchen in need of first aid. Poor build quality and poorer product knowledge and documentation. Run do not walk away from Kitchenaid/Whirlpool. They have a 1 year warranty on parts; is this because they know that within 14 months you will need to be replaced and thereby earn extra revenue from their parts sale? Interesting strategy and sales plan, poor customer service and reputation. Built NOT to last.

I bought this free standing gas stove in 2010. It has been nothing but problems from the black enamel on top bubbling up to handles melting from the broiler and heating from hot to hotter - no in between. One word, JUNK. This is what should be on this stove. Made by Whirlpool Accubake junk!

We bought a brand new KitchenAid 29 cu. ft. French Door Architect Series II and it would not work right from day one. The ice maker is a joke and the freezer will not cool... Our ice cream was liquid by morning time. Luckily we didnt put everything in there after we thought something was off about the freezer. WHY in the WORLD would KitchenAid sell such a piece of junk to their customers. I bought this thinking it would be good quality, but all I have is headaches. I hope I can just return this and get something else...SOON!!! I would love to know if there is ever a lawsuit over this fridge because I would sue-thats how bad this fridge is.

While wiping out the interior of the upper oven to my KitchenAid Electric Double Oven Range, after completing a 2.5 hour self-cleaning process and the cool down period, I noticed an area of the blue interior coating (enamel?) began chipping away. The oven is less than one year old and under warranty. A service person inspected the oven, stated this part is not removable for replacement or repair. The service person telephoned in the concern and was informed of a patch/repair paint kit and said it will be shipped to me. However, it was suggested I contact KitchenAid directly if I found this solution to be unsatisfactory. After the departure of the service person, I inspected the chipped area further. Cracking was noticed on both sides of the chipped area that extends out an inch to an inch and a half on each side causing concern that the issue will continue.KitchenAid customer service was contacted and this manufacturing defect was reported. The KitchenAid customer service representative stated that KitchenAid is not able to provide any help or assistance with this issue since these material and workmanship defects are excluded from warranty coverage after 30 days from the date of purchase.

I had no idea that the quality of the KitchenAid appliances had such a low standard. This is the third time that I am having problem with my dishwasher. Last year, I spent $120.00 on the door hinge and now problem with the dishwasher not working at all. I called KitchenAid and was informed I will either need to spend another $300 to fix the unit, or purchase a one-year warranty and pay $275.00. Unfortunately, I also have a KitchenAid refrigerator that so far I had to spend over $600 in the last 3 years for repairs.Do I need to keep on wasting $500.00 every 6 months with further service calls and parts? Why would KitchenAid make disposable appliances? They will need to disclose to consumer at the time of the purchase that appliances made by Whirlpool and KitchenAid are disposable, and every year we need to replace them with a brand new unit. KitchenAid is responsible for taking care of my dishwasher. I can no longer invest more money on the defected appliances made by Whirlpool and KitchenAid.

The Plastic wheels on my $800 KitchenAid dishwasher Model KUDS30IX failed after a little over a year. My manual states that the rack is under warranty for 5 years... KitchenAid says the warranty only applies to the nylon coating on the rack, not the wheels. They gave me a one-time replacement part that failed again after 6 months. They refuse to stand behind their product any further. I have never had a high-end product fail and receive such poor customer support. I feel they know they have a bad design and surely more customers have experienced this problem. I will never purchase another KItchenAid appliance!

Kitchenaid Dishwasher KUDS30IXBL2 - This dishwasher was purchased in May of 2011 by the previous owners of the home we purchased in March 2013. I started having problems in December 2014 with the dishwasher running about 10 minutes then stopping. Called Lowes who had sold the dishwasher. The previous owners had purchased a 4 year extended warranty, but Lowes wouldnt honor this because we werent the ones who bought the dishwasher. Just another rip off of getting out of honoring the warranty. Repairman came out and ran all the diagnostic codes. Came back and replaced the console. This didnt fix the problem. Called again. Still running intermittently. Sometimes completed cycle and sometimes not. He came and replaced the sensor. Meanwhile the rollers and glide holding the top rack started to break. As I see on this site, that seems to be a common problem. Called back to get repairman to come again and mentioned the rack problem and was told the company had a call back on the rack parts. So repairman came and replaced all the broken parts for the rack, ran codes again and said it might be the control. He got into the control and took off and reattached every wire and found no problems but said it might be the control. I ran the dishwasher again, and it quit after about an hour. Restarted it with no detergent in it, and it still didnt complete the cycle. Called back today and was told they could order the control, at a cost of $189. To date, I have spent $378.81 with another $200 part ordered and still have a dishwasher that doesnt work. The original dishwasher cost $773.19 so I will soon have an all redone dishwasher that may still not work. This is absolutely unforgivable. I have had about 3 dishwashers in 2 other houses in 40 years and NEVER had any of these kinds of problems. I was always led to believe Kitchen Aid was a top of the line dishwasher. This one is NOT EVEN 4 YEARS OLD and has almost cost its original purchase price! I want to see something done about this by the company. And I will NEVER, repeat NEVER purchase another Kitchen Aid product.

You have been fair warned. If you still buy a KitchenAid refrigerator after reading this then you have no right to complain. Total piece of junk - completely failed after less than 2 years. We lost several hundred dollars of food. Apt Appliances offered to do nothing but charge a $165 service call with a $400 labor minimum. This is after I bought ALL my appliances from them for a new house build. I called KitchenAid and they too denied warranty until I really started complaining and only then did they remember that there is some 2-4 year warranty covering many major parts and I could just purchase a warranty plan for $300 odd dollars to cover labor. They have zero pride in their product. I know the days of 30 year old appliances are gone, but 2 years - really???? Furthermore, their customer service people were aloof and rude. The best I can hope for is a class action law suit. Hopefully some law firm does a search that that term and stumbles upon these posts and takes action against them. This is what I get for buying made in America? Hopefully Honda will start making appliances!!!! In closing, may Satan curse KitchenAid.

Purchased a KitchenAid 36 Full depth 29 CU French Door Refrigerator on June 5, 2013 and I have problems starting 3 months after purchase. The refrigerator had ice build up in the rear wall and made a loud noise. I had repair person come out 3 times. The problem would cease for about 3 months and then would begin again. The authorize repair man broke the tracks that support the freezer. Didnt know this until later. December 2014, the freezer just stop working. The refrigerator is still cooling, but it still has moisture in it. This has been a $2,399 headache. I bought this refrigerator because my previous KitchenAid lasted for 20 years, but I wouldnt recommend this refrigerator to my worst enemy. DO NOT BUY THIS REFRIGERATOR.

KitchenAid Model #KUDS30IVBT, 4 cycles, 6 options Architect SeriesII. I researched to find a dishwasher with a few upscale options at a reasonable price ($700). I also wanted the silverware rack separate & not built in to the dishwasher itself. This gives me heavy duty, normal, light/China & rinse only options. I also have a Pro scrub for those dirty pots & pans, a Sani-rinse, a high temp scrub, heat dry, and a 4 hr delay.

Let me begin by saying that when my husband and I built our home 8 years ago, we researched and thought Kitchen Aid was the best product and value for our budget. We have had nothing but trouble with all three of the appliances we bought from Sears that were Kitchen Aid! Our Kitchen Aid stainless steel Dishwasher that we paid entirely too much money for worked for about 3 years and then we had to replace several parts on it. It lasted about another 3 years and we finally decided to throw it away and purchase the cheapest Kenmore dishwasher we could find! It has worked perfect! When our stainless steel Kitchen Aid fridge was 7 years old, the ice maker went out... We have yet to get it replaced! Our stainless steel Kitchen Aid double oven has been giving us problems for about 2 years when it was 7 years also! The bottom oven went out on us this past Easter so we have only the top oven working... So now Christmas Eve, when I preheated the top oven to cook my Christmas Eve dinner, the oven began to smoke at 240 degrees! Oh my goodness....whose appliances go out on major holidays! We paid a ridiculously large amount ($10,000.00) for all 3 of the appliances and are so disappointed that now we have to either pay a repair man to fix our double or just go ahead and buy a cheap double oven. I will never buy or suggest anyone buy Kitchen Aid for sure!

Updated on 10/04/2020: When the compressor failed the digital read out display also went. The compressor is covered by 5 year warranty, but not the digital display panel. They failed on the same day?? This is a top of their line unit. (Not cheap). They came out and gave me an estimate of $600 for new digital readout unit. I am at 6 weeks and counting without the fridge and no one can give me a date!Original Review: Appliance was 4 months off first year warranty when compressor failed causing electric control panel to need replacing. Although compressor is covered in second year I was charged for the service call and new control panel (over $600). This was a $2400 bar fridge. I expected better quality and service after purchasing $20,000 in KitchenAid appliances. Not sure this will ever be my brand in the future.

We purchased a KitchenAid SuperBa double oven KEBC207KSS05 a couple of years ago and have had it repaired 4 times already. Two times because the control panel went out because it got too hot the repair person said. The fan became very loud and we had to replace that and the fourth time was because the upper oven stopped working but the lower oven still worked. Since the fan was replaced, the oven still makes the control panel get too hot and everything totally shuts off. After it cools down, the panel comes back on. Cant bake anything over 375 degrees it appears, or it shuts off. One piece of advice from the repairman, besides not using the self clean is to cut a large rectangle out of the side of the cabinet and put a steel vent cover over the hole. I shouldnt have to cut a part my cabinet in order to have this crappy oven work better. The double oven we had in before the KitchenAid was a Kenmore from 1992 and still worked perfectly and never gave us a lick of trouble. Now we need to scrap this one and look to spend money that we shouldnt have to. Its so hard to believe that the workmanship at KitchenAid is so bad. Where is their pride?

Please please please. Do not waste money purchasing any of these products. Not only are the products garbage their customer service is even worse. My $5000 fridge conked out after 6 months. Called customer service and of course had to wait for a few days. And I know it wont be repaired when the tech comes. Never again. Never again.

I absolutely love my KitchenAid dishwasher. It is so quiet you cannot tell is running. It is energy-efficient and the temperature of the water can be increased if necessary. There are three racks in the machine. The very top rack is flat and holds either cooking utensils or knives, forks, and spoons. That rack can also be removed if you prefer. The machine also has a special feature where you can place bottles directly on individual water spouts that will shoot up into the bottle for a perfect cleaning. The other thing I love about it is Shane is that it has a removable cover that goes over the normal utensil holder automatically separate utensils so they will not stick together during the washing process.

W10476359A - This is the WORST dishwasher we have EVER owned!! Initially many of the dishes had food residue after the cycle so in addition to the usual rinsing we began wiping many of the dishes. However we continue to have some food residue on dishes and cutlery and need to re-wash them. We have purchased other dishwashers in the past that were less expensive but clearly better quality. This dishwasher was included in our new townhouse and although it looks sleek and is relatively quiet, its true purpose which is to clean dishes is atrociously substandard. I will NEVER buy another KitchenAid dishwasher!!

We purchased what we considered to be a top of the line Kitchenaid wall oven 3 years ago. On Thanksgiving morning this year the oven display said meat probe thermometer error. I was not using the meat probe, and have never used the meat probe thermometer. I cannot get the message to clear and cannot use my oven. My oven purchased ONLY THREE years ago!!! Will never buy another Kitchenaid anything! We thought we did our research – this oven received good marks from Consumer Reports. In addition while reading the manual that came with the oven shortly after purchase, it warned against using the self-cleaning feature. What?? Kitchenaid includes a feature and Im sure we paid extra for it – that can cause the glass in oven to shatter. And then warns you in their own manual against using it! Do NOT Buy a Kitchenaid wall oven.

Ive had the KitchenAid microwave for less than 5 years now. For so many times that I would try to heat something, it comes up no hotter than it was when I put it in. This happens a lot. I just came back from a weeks vacation to find my microwave had been on fire. It turned itself on while I was away and caught on fire! The entire thing is melted inside. The silver circular thing on top is hanging down and the door even melted. My kitchen cabinets have been damaged. Thank God my house did not burn down!

I had a KitchenAid dishwasher for 20 years and finally, I decided to replace it only because it was not dispensing the soap completely. I wish I had my old one back. The new model (KUDC10FXWH) I purchased in May 2011 and cost $940 including installation, warranty and tax is a big disappointment. So far, the repairman has been out 3 times. The last diagnosis was a control panel malfunction, which causes the dishwasher to shut itself off. It is almost useless to me because I have to run a cycle twice and/or a separate rinse to be sure the dishes are clean. Mostly, I have reverted to washing dishes by hand to save water and frustration. So far, I have not had to pay anything out of pocket due to the regular warranty. But thank goodness I got the extended warranty because I think I will need it. Buyer beware!

Purchased KitchenAid dishwasher new in 2012. In just 3 years it has broke several times. First 4 times it was the upper rack wheel assembly. Plastic wheel retainer clip broke ($22 each piece online-easy to install). Using the broken racks I made a new and improved replacement wheel retainer. I drilled a hole through the piece and added a stainless steel screw and washer. Now when it breaks again next week, I will have a permanent fix for it. Most recently the touchpad control panel also has to be replaced on the unit. I called customer service and they said I had to have a licensed tech diagnose it. Luckily the touchpad is covered under the 2nd to 5th year warranty but I have to pay for labor ($100). I bought this brand for its reliability and as a loyal customer, I will definitely look elsewhere the next time it breaks. I shouldnt have to pay repair service for something under warranty. They are obviously making there money on replacement parts. Please do not buy this dishwasher. They do not care about quality and you will pay for it over time.

I purchase a KitchenAid dishwasher in 2012. It was one that costed us about $900 to $1200. I cant remember the exact amount. I have had it for 3 years and its been one thing after another. First, the top rack holder had to be replaced so I replaced that. They did make the newer version a lot more sturdy than what it was before. Then it just stopped washing. I found out that the dishwasher food processor had just came apart. I opened it all up and its just in pieces. So I replace that and not even a month later now, no power on the stupid thing. I cant afford to keep repairing this stupid thing so I bought a whirlpool and have so far no problems. The dishwasher has a 5 star review from over 500 people. Yep, all whirlpools from now on.

Our KitchenAid oven starts by itself and we can not turn it off. We consider this a safety issue, and we can not use this oven anymore. We now believe that our oven will start by itself during our sleep and burn our house and our family.

I bought a new French door with bottom freezer refrigerator in July 2010. I had continued problems with the seals on the French doors and the doors not closing properly. Also, the ice maker is freezing over. After 4 warranty service calls, the problems were never fully resolved. Now, we have water which flows into the freezer compartment and freezes on the bottom. Once its full, the water flows onto our wood floors. This was a fairly new model for KitchenAid at the time of purchase and I would recommend do not purchase this style. The ice maker storage in the door is heavy and the doors do not seal properly, leading to a host of other issues.

Remodeled our kitchen 7 years ago and got my dream refrigerator. Worked fine until 3 months ago when we noticed it was almost constantly running. Called Whirlpool for warranty repair. Finds out only needs small part but it is encapsulated and no one makes the board it is on, so it cannot be repaired. $2500 for 7 years is not in my budget. The warranty gave us less than half our cost. It looks like all the other refrigerators are just as poorly made. I loved my refrigerator. Why cant they make parts for their appliances?

As 32 others here have described, my KHMS155LSS-4 KitchenAid microwave turns on in PAN mode randomly after only 1 year of use. I left the door open to prevent it from recurring, but it beeps insistently. I ended up unplugging it. I called KitchenAid and they said it’s a known issue and will dispatch a no cost repairman. Having read the list of complaints here, I think I will start shopping for its replacement anyway. It sounds like this was a very bad model for KitchenAid. We also had the dishwasher door spring break just like others had described.

On August 13, 2012 we purchased a French door refrigerator made by Kitchen Aid. 10 months later we were seeing water running down the inside door from the ice maker. I called the company and they sent out technician to fix it who didnt seem like he knew what he was doing. He made several phone calls to ask questions about the repair. After he left my refrigerator was working properly so I was satisfied. Meanwhile, my neighbors were looking to get a new refrigerator and loved the look of mine so they purchased the same model. Months later my neighbor called me complaining of water leaking from her ice maker. They had to have it repaired but then a couple months later she told me their freezer stopped working and they lost hundreds of dollars of food. She called Kitchen Aid to come repair it for a second time. My husband and I went on vacation and we returned home to find our freezer stopped working while we were gone and lost all of our food. When I called Kitchen Aid they informed me I was two months past my warranty and since I didnt buy an extended warranty (which I didnt think I would need to on a fridge that cost almost $3000.00) there was nothing they could do. It could be repaired but at my cost. After a very heated discussion and much screaming on my end about their inferior product I got them to agree to fix it at their cost. I am sitting here now while a repairman is here and he is running dye through the lines to find the problem. He has informed me that it will be at least a couple of weeks until this is fixed. Meanwhile I have no working freezer and have a family to feed. I called Kitchen Aid again to see if they could do something and the womans response was there was nothing they could do and she actually suggested that I leave food in a friends freezer! I googled complaints against Kitchen Aid and was shocked to say the least. It seems they are known for these problems and customer service is not their strong suit. I will never buy another Kitchen Aid appliance again and will tell everyone who will listen about my experience.

My built-in side-by-side stopped cooling almost a MONTH ago. I did call a highly rated Yelp repair company but they were honest and said that since it was still under limited warranty I should work directly with KitchenAid. Let me keep it short... Its ugly. KitchenAid is deliberately slowing down service and forcing me to work with someone who has terrible Yelp ratings. In fact I have spent $1,000 with this company and even though he claims to be able to diagnose the issues - KitchenAid tech backs him up - as of today my unit is having the same exact issue. We have replaced a heating coil that required 6 hours of labor (KitchenAid confirmed) and a compressor.I called another service company who indicated it is a simple problem that can be fixed easily. When I called KitchenAid and explained this, the customer service guy actually fought with me...refused to speak to me any further unless I gave him the phone number and name of the other company. They were so concerned that one of their authorized repair companies was questioned that they tried to intimidate me into thinking I was going to lose support. Bottom line - I asked for a supervisor and she was understanding. I begged her to send different service company but she refused.As I write this, my $12,000 refrigerator/freezer is not working, despite KitchenAid forcing me to spend $1,000 with their service person. It also still sounds like the engine from a small commercial plane, even though prior to that it was so silent. And no refrigeration still. And guess what? My service repair person will not call me back. KitchenAid is clearly trying to stall until warranty runs out. I will never buy another one of their products. To top it off, it is one of the worst customer service experiences I have ever had.

Perfect from the first day. Ten years old matches my complete suite of appliances. Excellent performing appliance. I will only buy Kitchenaid appliances from here on. I have had superb results from my Kitchenaid dishwasher.

The oven was set on self clean - something that is a feature on the oven... and it got so hot that it melted the computer panel that sits between the microwave and oven. I was unable to unlock the oven - the latch was completely bent from the heat. The repair company came out with a new latch but when they saw the damage they said the oven is reparable. KitchenAid completely washed their hands and told me there was nothing they would do. Their words The self cleaning can surpass 500 degrees and can melt this area. So I ask you... then why put that feature into the system if it is going to ruin the oven? Incredible.

I want to start by saying that the only KitchenAid appliance I have in my kitchen is a fridge. Model #KBLS19KTMS1 S/N K21016987. If you are in the market for a fridge, dont buy this one. I purchased it from a company called Trail Appliances. It made a loud noise from day one. They attempted to fix it, it started again, too loud to sleep. They came again and when they left it started again. I asked them to take it away. I did not want a KitchenAid. They would not do that. They did an in-apartment surgery on it that took two hours and replaced the generator. The noise stopped. It is still loud but not screeching loud. But now the bottom drawer freezer just turns off. It has ruined food a number of times. Ice cream...forget it. Ice cubes, meat..defrosts to the point where it either has to be thrown out or cooked immediately.I hate this appliance. I tell everyone I know not to buy KitchenAid. I have a Miele dishwasher, an LG gas convection stove and a Breville convection counter oven. They all work. KitchenAid sucks. It is a total disappointment and was from day one. Today it ruined another load in the freezer. I will be getting rid of this appliance because it continues to cost me money. Dont let it cost you too.

I just spent $165 for yet another service call to replace the latch on my KitchenAid range that was purchased in July 2006 from Builders Source in Albuquerque, NM. This makes a total of almost $500 spent on repairs to a range for which we paid $1,346. This was the third call and the second latch for the oven door. The technician noted that the door hinges, replaced in November 2011, need replacing also. The oven door would not shut; it is losing heat and it couldnt maintain temperature and could not extinguish the light. Then, it would not open. All of these are safety and performance issues. There is no response to emails and calls to KitchenAids customer service.” Builders Source offered a discount if I want to buy a new range, but I dont want to shop for major appliances every 5 years. I dont want KitchenAids unsafe, over-priced, and unreliable junk in my house either. In addition to the range, the handle fell off my KitchenAid microwave, the compressor failed on the refrigerator, and the latch, springs, and door failed on the dishwasher. There was a time when an appliance’s longevity and dependability relied on being well-made, and buyers weren’t saddled with purchasing extended warranties. Until retailers like Builders Source insist that manufacturers stand behind serviceable appliances, consumers will be deluded and disappointed with shoddy merchandise and choosing between which brands will provide the least trouble and expense. I expect that KitchenAid will continue manufacturing unsafe, overrated products and unresponsive, uncaring service until their once-respected reputation and the retailers that push these shoddy products disappear.

Kitchenaid dishwasher model kude201xwh6 - Oh how I wish that I had searched your website for reviews prior to purchase! My situation sounds much the same as other reviews. The top rack rollers are simply defective. We have replaced ours through service calls and self repair no less than 5 times in the past 4 years. Finally on the last repair the technician completely replaced the roller and rack arms because the factory had recalled the parts. Yet, I wasnt notified of this by the company. My dishwasher had to break down first before the problem was addressed. To me this smacks of covert activity and doesnt promote my loyalty to the company. Additionally our motherboard has been replaced twice... The first replacement was defective. And today Im doing dishes by hand as the control panel is unresponsive again. We purchased the extended warranty - thank goodness, but again using a warranty on what will now be the 8th time a service tech comes to our home is ridiculous!! Worse yet when we talked to the service department, they have only documented three service calls! Whats that about?? In hindsight, I remember there was paperwork to sign on some calls and not on others. So, I cant prove or verify the number of visits through a paper trail. I would suggest always documenting whenever you call regarding your appliance or have a technician enter your home. Writing the dates, times, and contact person on the appliance manual would be an excellent place to store that information. With each service call the response time is getting shorter. Of that I am very thankful, but shame on any company that would have even three warranty service calls on a product! Buying an appliance shouldnt be a gamble; it should be a wise investment. We were thinking that perhaps the dishwasher was just a lemon. An oddity that the company would gladly replace. It does happen that for an unknown reason one will just be bad. Unfortunately, as I read these reviews, I dont see much hope of the situation being rectified to our satisfaction. I will pursue a request for replacement and hope the company will honor my consumer request. It appears their dishwasher line leaves much to be desired. Other review sites indicate that the KitchenAid dishwasher is better passed over for a more reliable brand. It is unfortunate as the dishwasher meets my expectations when it is operational. However, I will report any satisfactory outcomes I encounter through my attempts at recourse.

I purchased an expensive refrigerator based on previous experience with KitchenAid. In 2003 I purchased a refrigerator, stove and dishwasher. No calls ever to the customer service for any problems. They lasted 14 years. Thats why I went with them again. BIG BIG MISTAKE. This refrigerator Model#KRMF706ESS has been a problem since I plugged it in. I have missed almost two weeks of work waiting for technicians. I have had many service calls for the same issue and Im still not sure if its resolved. The last technician came out last week and within days my refrigerator is broken again. We started seeing puddles on the floor. The ice was melting in the container. We emptied container and now it doesnt make ice. I called KitchenAid, nothing they can do, when is enough, enough with these people. There was nothing wrong with the money I gave them for the refrigerator. I purchased a new appliance and its been nothing but a pain. They have replaced the same part three times. It still wont fix the problem. I am beyond frustrated. If I could give negative stars I would. When I contact the customer service department its like I am bothering them and wasting their time. They are wasting mine. Customer Service is a thing of the past with their rude customer service people and they dont care now that they have my money. It wasnt working right from the start and it continues to be a problem. I have lost faith in my refrigerator. I dont know if I could go on holidays and leave this appliance on. I wonder if anyone else is having a problem with this refrigerator. The service guy said that they have had nothing but problems with this model. They didnt test it long enough. I guess whoever buys it is a guinea pig. I would never ever ever recommend anyone to buy KitchenAid again. This is the absolute worst service. Since Day 1 it hasnt worked properly. They tell me in order for it to be replaced it has to not be cooling. A technician has to report to them that it is unrepairable and then after he does that, they send it to their engineers and then they see if they can come up with a solution. They could care less how many days of work I miss. They are waiting for my warranty to expire so they can take me to the cleaners for the continued work I know will have to be done once it is out of warranty. Thats the day they are waiting for... class action... thats the day I am waiting for. I know its only $5000.00 but it has cost me more than that now with all the time off work. What happened to the days where companies actually cared about the customer??? I was told the first time I bought the KitchenAid back in 2003 was when it was KitchenAid KitchenAid, now it is KitchenAid Whirlpool and now it sucks!!!!

After 4, (four) lengthy phone conversations with the contact number provided by KitchenAid, in every case, I was told that even though their product was “inferior”, (can you believe that)?; their own rep acknowledged that their product was substandard, they, KitchenAid, still refused to remedy their own and admitted manufacture’s defects.While they admitted their failures regarding their failure to remedy excessive rusting at the ice dispenser, clearly (in daylight) two distinct hues on the freezer vs., refrigerator door and in spite of multiple attempts to level their product, both doors still remain out of alignment. I am so tired of fighting this company, Whirlpool on down. Regrettably my next apartment kitchen purchase of 347 units will NOT ever consider any product under this label.

As a retired chef I have preference for gas cooktop but electric oven. I built a new home with floorplan that did not offer separate cooktop and wall oven so I was very pleased when I found a Kitchenaid dual fuel product offering gas cooktop and electric oven combination. I had past experience with KitchenAid and thought I was purchasing a quality product.Although the cooktop and oven function well, the so-called AquaLift self-cleaning feature is useless! I do not let my oven become heavily soiled but found my first use of this feature did nothing to clean the oven. Even worse, instructions indicate even if I was willing to use an oven cleaning product and elbow grease I am warned this will damage the oven surface. It appears there are currently class action suits on this topic. Wish I had known this before purchasing this expensive product.

Our kitchen aid refrigerator is just over 5 years old and of course like clockwork, it stopped working. Weve been told that K will pay for a new compressor but the labor will cost $1050. Could that be any more exploitative? When the tech guy was here, he said the labor would be $600 and the part $400...now they changed it to look like theyre being cooperative by saying theyre paying for the compressor but the price is still outrageous because they say the labor is $1050. I offered to pay half of the labor but the answer is no, of course. Really horrible company and product....never again.

I had my KitchenAid built-in convection oven replaced because the oven interior paint chipped after cleaning. My replacement unit from KitchenAid has the same issue. KitchenAids take on the problem is Too bad, your warranty is over. Great $3,300.00 investment.

We have had a KitchenAid dishwasher (model # KUDI01FLBL3) for over six years now. We purchased this dishwasher so we could mount a cabinet panel on the front to match the kitchen cabinets. After just one year, the plastic parts in the door spring assembly broke and the door came crashing down. Customer service told me that the parts would not be under warranty. After several hours of talking to different departments, I finally received the parts at no cost. Less than two years later, the same parts broke again and the door came crashing down. I talked to several technicians at KitchenAid stating that this was a design flaw. They said it was more than likely due to the panel I had installed on the front of the dishwasher being too heavy. I removed it and took it back to the cabinet shop. It was one pound under the recommended weight. I paid $100 to remove another two pounds of wood from it before reinstalling it along with new plastic door parts (which I had to pay for this time).The same parts have broken two more times in the past three years. I have had the cabinet company install removable panels in the cabinets on both sides of the dishwasher for easier access to replace the broken plastic parts. Now, the door latch will not hold the door closed. I called customer service for replacement parts. It was going to be over $100 for parts and shipping! They stated that there was nothing wrong with the original design but they now have redesigned the original parts. This was the same story I got for the plastic door spring assembly parts! Between the door parts, cabinet work and now the latch, Im now going to buy another dishwasher. It will not be a KitchenAid ever!

Stay away from KRFC300EWH01. Build up of frost around freezer door. Purchased from Home Depot on Warner in Huntington Beach, CA... They also appear hopelessly unable to do anything to replace the unit. Technicians come and go with glue, suggestions, and a new gaskets but the ice continues gathering like a snowstorm just swept through. I am referred Whirlpool Mfg. They refer me to the service center. The service center only services during the work week... in 5 hr windows... So they think no one works 8-5. Rotten family of products. Give me a 10 yr old fridge that works... no gadgets. This thing runs constantly... Electric bill up. I shall continue the battle. Watch the headlines!

I purchased a Dual Fuel Range, Microwave and Dishwasher all at the same time. The dishwasher 2 years 1 month old. The motor went on this appliance. I called Kitchen Aid, they put me in touch with a repair company. A $ 500.00 repair!!! Dont spend your money on Kitchen Aid, buy a cheaper model and throw it out. I called Kitchen Aid and they offered nothing!!! Kitchen Aid will never get another dime of my business. Model KDTE234GPSO.

The first one I bought was defective so KitchenAid replaced and installed it. Never have I had the dishes cleaned. I have had to replace the toolbar at the top and now its defective again. The last repairman assured me it was installed well and the water was hot, etc. After he left, the dishes are still dirty. I just gave up. This dishwasher is just a piece of junk with a big price. Im going back to GE Profile, at least my dishes were always clean. KitchenAid should not be allowed to get away with selling defective dishwashers. Worst dishwasher I have ever owned.

We have owned this refrigerator for 7 years, and it started to leak. Wood floor and all the other issues included. Since we had extended warranty, we contacted the company. Although it did take longer than I hoped to have them come out, but thank goodness we think the problem is fixed, thanks to a great serviceman from A&E. He was an older repairman, and I give credit to that. He seemed very experienced and it was fixed within one and a half hour. After I read all the reviews before he came I was very discouraged, but he explained what the problem was and it sure makes sense. When he came, he removed the panel, defrosted all the ice and blew air through the drainage hose. Once the drainage hose was cleaned out, we found in the drain pan a plug of vegetables (frozen kale) He explained that this must have fallen on the bottom of the freezer, ended up in the drainage hose and plugged it up.Once it was all cleaned up, we have not had a problem. So what is of great importance in the future is that a person does not let pieces of vegetables fall into the bottom of the freezer. Because it might get stuck again into the drainage hose. I hope I have saved other owners from this misery and maybe prevent you from the same problem we had.

I have a KitchenAid hood top microwave oven I paid almost $1,200.00 about 2 years ago. I just had a heating element replaced in March 2013. KitchenAid refused to help me and had to pay out of my pocket for repairs. It is 3 months later and the microwave heating element quit working. I called KitchenAid and they refused to help me. I now have to pay out of pocket expenses again to fix the same problem. I tried to reason with KitchenAid, but they refused to help a customer. You can tell there is something wrong with the unit if I need to keep replacing the same part. Its a very expensive microwave for $1,200.00. I thought KitchenAid was an honest company. I guess wrong. I will never buy a KitchenAid product again. Bad customer service.

Kitchen remodeled in spring 2005 and thought I was buying quality products, KitchenAid. The refrigerator when delivered appeared to work correctly but in fact was not. There was no Freon in the unit so several hundred dollars worth of food was spoiled and KItchenAid denied any responsibility. The appliance company I bought the appliances from replaced with a new unit.The KitchenAid microwave came with a broken plastic handle. KitchenAid refused any responsibility so I have been using it as it with tape holding the handle in place. The KitchenAid range I purchased had a problem with the control panel. I could start the oven, but could not turn it off with the off button. I had to replace the control panel, at a cost of almost $300.00. The last issue is the dishwasher, which went on fire on 14 Dec. 2011. I am still trying to deal with KitchenAid (Whirlpool) on this issue and am thoroughly disgusted by the company’s attitude as well as the personnel who manage these types of complaints for them.I will never purchase a KitchenAid appliance ever again and will spread the word among my family and friends about the lack of conscience this company has in selling inferior products.

Bought the above dishwasher on July 20, 2015. Had the warranty for three years. Dishwasher stopped working on April 26, 2017. Service call, gentleman came out put new motor in and pump and said, Increase your hot water temperature. Mind you it was already at 130 degrees. December 9, 2019 replaced thermostat (not covered under warranty). Still doesnt work. Appliance repairman come out again, and stated the board is bad and also, it needs a new pump and motor. He stated, Youre better off buying a new dishwasher than putting money into something that is 4 years old. Very disappointed in KitchenAid.

My KitchenAid dishwasher stopped working, no power to machine, after 18 months. I had a family plumber look at it and he said the machine was getting power to all parts, but front panel must be broken. I called KitchenAid and they gave me a number of a local certified repair place and said all parts are under warranty. The repair place came in 2 days and didnt even look at the machine. The man took the front panel off and fixed it in 5 minutes by replacing the thermal cutout, he said. He said it is a common problem with this model, that this part overheats and blows out and the company knew about this but did not recall these models. He replaced it with a newer version now made to not let this happen. I feel KitchenAid should pay for the service repair since it was a part they knew was defective. I called KitchenAid customer service and they said they wont pay because there was no recall on this model. Great customer service. I will never buy a KitchenAid product again and will tell all friends and family to do the same.

I renovated my kitchen a year ago. I insisted on two KitchenAid dishwashers as I had had great success with them in the past (still own an older model that I love). A month after installation, I called for service because the dishes were not drying and the wash cycle was taking 4.5 hours. First technician told me I need to use particular detergent and rinse product. This did not fix the problems. Second technician told me the same and reconfirmed that these new machines dont dry like the older ones did. What happened to the HEATING ELEMENT everyone mentions that dries the dishes? Third technician told me not to use SANI RINSE. This reduced the cycle time from 4.5 to 4 hours. Fourth technician (2) told me that it needed a part, so I made an appointment to have that part installed.On the day of the appointment, the fourth technician did not show and instead, his service manager came to inform me that no parts would be installed. He said I need to run the hot water in the sink adjacent to the machine before using and that this is just how the new machines are made. I pointed out that my hot water heater is about 20 feet away from the sink, so hot water is not an issue. I then had him hold his hand under the faucet to show how fast hot water comes to this area. Took all of 2-3 seconds. He was very insistent that this is just the new machines being made and there is nothing he can do about it or fix it. Did not even try. I am appalled at KitchenAid, their products and high costs (each of my 2 identical machines cost almost $2000), their warranties (and extended warranties paid for, I remind you), the manner with which they casually dismiss their consumers. No loyalty to long time customers. If I had it to do over, I would stay far away from KitchenAid. Maybe we can get Arnold Diaz involved?

I always bought KitchenAid for my appliances. I considered myself a good customer but right now Im completely dissatisfied and angry because on what is happening with my Range Oven/Microwave (Model KEMC308KSS01 - Serial XR5013510). I bought it on Nov. 2004. I had the Service Saver Agreement until 2005. On Jan 2005, the microwave glass door exploded for the first time. We replaced the glass with their service rep, Allstate Factory Service, for $400. On Nov 2005, the same glass exploded again, another $400 to replace it. We replaced the glass with their rep from Appliance Expert Appliance Repair. For the Third time on March 05 2012, the glass exploded again. The microwave glass door always exploded when was not in operation. We already spent $800 replacing the microwave glass door for a microwave that should work fine at the first place. We never experienced such a bad performance by any KitchenAid products before. I have to assume that the Range Oven/Microwave that I bought has a defect from manufacture, faulty and represent a safety hazard. Maybe they should have issue a recall of this model. But to tell you the truth, we feel scared about this product. We know it will cause an explosion or a fire or glass will start flying in the air, etc. We expecting to obtain a replacement since the unit never work properly and represent a safety hazard.

Our new side by side KitchenAide refrigerator has now 3 times only been able to cool to 55 degrees F. Apparently the technicians have problems finding the cause of coil freeze up on the dual evaporator units. These should be taken off the market until the engineers can figure out what is causing this. I cant believe I replaced on operating 15 year old refrigerator with this $2400 lemon!

We decided to purchase a Kitchen Aid dishwasher (KUDC10FXSS) to replace our Whirlpool dishwasher in the spring of this year. We have had nothing but problems with it. I noticed that it was running through rinse aid very quickly and then completely shut down. We were told that it needed a new control board, which was then replaced. It took three weeks to get this part in because it was on back order. Less than a week later, the rinse aid began pouring out from the dispenser, so once again a repairman came out and told us that we must have a bad dispenser so that was replaced next. Even with the new dispenser, I am now having to add rinse aid every two weeks and have a terrible film on my glasses and dishes. I called the business where we bought it and they sent out the same repair guy, who told me that he doesnt know why its going through rinse aid so quickly and that he would research it for me. Well, its been three weeks and no word from him or the business which he works for. We asked to replace this dishwasher because we think its a lemon and we were told that unless we have three separate incidents with it, Kitchen Aid will not replace it. We are very frustrated and will not buy any Kitchen Aid products in the future!

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

I have a 48 built-in side-by-side KitchenAid refrigerator. Manufactured and bought in 2008, so now only six years old. The control board is faulty, and they NO LONGER make the part - for a 6-year-old (expensive) refrigerator! When I called the parts company in CA (which KitchenAid said MIGHT have the part), the person was very helpful and said he moans every time he gets one of these calls. There is no remedy except to remove the part, have it rebuilt in CA for something that MAY work. I will not purchase KitchenAid again.

I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

Bought a black one. Really pretty. Works great. Easy to use. Good price. What I like it is a self cleaning stove which is really easy to use. Shut the door. Turn it on and leave it. Holds it heat evenly. I bake a lot and never have had a problem with this stove.

Purchased a $7000 Kitchen Aid refrigerator 6 years ago (KSSO48FTX02) at the suggestion of the salesman at JC Perreault in Montreal. Thankfully our $25,000 purchase of appliances did not include any other Kitchen Aid products as my recent problem has been nothing short of a customer service nightmare. Our refrigerator, which other than a constant noise problem, had been relatively reliable. Last month, a constant beeping sound and on/off of a motor was observed. In addition the control panel lights were constantly flashing whenever the door was opened. For 3 days - getting through the 800 number was impossible - so I was forced to call an outside tech. Upon hearing of the problem he informed me that there was a 90% chance the motherboard was fried. I told him to come over anyhow and in 5 minutes of pressing buttons he confirmed it - AND that the replacement part was DISCONTINUED by Kitchen Aid because of the Tsunami in Japan 5 years ago! The only fix would be a black market repair and it would cost me $2000, and it might not even work! When I finally got through to customer service at KA, they confirmed that the part was no longer being made and they suggested I check out Ebay or Amazon for replacements! The nightmare continues as I try to decide whether or not to cut my losses and buy a new fridge - and remodel my kitchen in the process since this one was built-in. NEVER AGAIN WILL I PURCHASE ANY PRODUCT MADE BY KITCHEN AID, or Whirlpool or Jenn-air.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

First off, I dont see how you guys are still in business. I bought a refrigerator and paid 3000.00 dollars for, and now it wont even cool in the fridge and freezer. I called KitchenAid and purchase extended warranty (my fridge is only 1 year and 2 months old). The warranty is for a year from factory. KitchenAid uses an third party to come diagnose the problem, and they dont even take the time to troubleshoot and fix it. I will never again buy a KitchenAid product. Their business is horrible and they dont give a ** about the consumer. This is unbelievable and Im going on three weeks without my refrigerator being fixed. Every time I call, its a different story. It will be a miracle if it ever gets fixed... Do not buy Kitchen Aid... Never again.

I purchased this Kitchen Aid Bottom Mount Counter Depth refrigerator. It was delivered on November 10th, 2012. I have had to put in 4 service calls to have this repaired. I believe their service technicians dont even know how to fix or advise about this product. I have spoken to several different people in their so-called Customer Care Department and all they advised was, “We have to send out a technician.” It always seems to break on the weekend when no one is around to come and see what the issue is. I called today Monday and no one was available until Tuesday. What kind of nonsense is this? But I can see why no one is readily available, because there are way too many complaints with only a small number of service people. I want a new refrigerator or my money back. Do not buy any of the Kitchen Aid Refrigerators. I want to see how the supervisor is going to handle my complaint. I will keep you posted.

I own a KitchenAid gas range Mod. KGSS907SSS01. Its only eight yrs old and I’ve only had problems since I got it from self-cleaning (which I decided not use this future anymore) because I was just wasting my money every time I use I had the same black down and paid for repairs, oven that doesn’t heat up or is inconsistent to cheap top insert elements the brick easily (i.e. insert for large left burner) it just fell apart while cleaning... I would not recommend anyone to buy this model thinking you are getting top of line. PLEASE STAY AWAY!When I contact Whirlpool for help or tip on how to replace parts myself they rudely offer me to contact their tech repair person to come to my place and basically ** me financially with high prices to repair my unit that is all I’m left with. I feel I paid high price for this unit and I expect to get better response from Manufacture since they are aware of the issues with this range. I’ve come across many complaints about this model As I searched for solution on web. Again, stay away from KitchenAid/Whirlpool ranges.

We purchased a KitchenAid range/oven, model # KGRS505XSS approximately 3 years ago. This is a gas unit, running on propane. Since we dont have supplied gas, in conjunction with the purchase, we had installed a propane tank, and supply line. Total cost, just over $3,000. Since purchase, we have had service for breakdowns 3 times, and I am currently taking time off from work for the fourth breakdown. The machine is out of warranty. My wife is meticulous with her equipment, and we purchased this based on other KitchenAid appliances purchased (albeit many years ago). UNEQUIVOCALLY, THIS IS THE WORST APPLIANCE PURCHASE I HAVE EVER MADE! We have repeatedly contacted the manufacturer to address the issues. The local appliance dealer, KLECKNER APPLIANCES, has REFUSED to help other than sending a paid tech. to address each breakdown. They refer us to the manufacturer. In my latest contact with them, they offered a PAID WARRANTY, TO THE TUNE OF $350. All aspects of this experience have been horrible. We host a number of family functions, and my wife is petrified that this appliance will break down Thanksgiving morning! From the appliance dealer to the customer service people at KitchenAid, not one individual has agreed that the breakdowns (complete, loss of use of one or more burner, now oven non working) that this should not happen, nor has anyone offered to address the situation, other than to send the tech. for what will probably not be less than $200. NOT CONSIDERING MY COST OF TIME...I STRONGLY URGE THOSE CONSIDERING THIS, OR EVEN OTHER KITCHENAID MODELS, TO LOOK ELSEWHERE. Had I known any of this would have occurred, I would simply have bought the Wolf or Jenn Air we considered. Absolute junk!!

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

Almost exactly one month past the one year warranty, our KitchenAid Refrigerator/Freezer Model KRSC503ESS is having intermittent freezer issues. Came home from vacation to find water leaking from ice bin because temp inside compartment was well above freezing. Had hoped appliance store would stand behind product but did not/would not and passed it on their contracted repair service. I thought I was upgrading to KitchenAid when spending $2600. Thought I was buying years of satisfied ownership. I was wrong on both accounts. Fortunately (for the time being) the purchase was made through AMEX and we are hoping their warranty extension will see us through this matter. Regardless, I had much higher hopes of quality from KitchenAid.

Our Kitchen Aid dishwasher is approximately six years old and has performed remarkably. Weve experienced no breakdowns, leaks etc. Most of the reviews that indicated the units have a leak problem are due to improper installation. Im incredibly impressed with how quiet it runs.

Purchased our Double Oven July 29/11 from a local appliance shop (Herbs Appliances), authorized dealer for kitchen aid. From day one it did not work properly, convection fan made noise, in all fairness Herbs came back and fixed that. Then the electronics board failed. Had to turn breaker off and on, to reset it constantly. Well, now Herbs Appliances was not so eager to return and did not return at all. Excuse after excuse why he could not come. Then the upper oven failed totally. Called Kitchen Aid said it was no longer under warranty. Absolute nightmare from Retailer to manufacturer. To add insult to injury, we purchase a new cook top from Ikea. Nutid Induction cook top. It lasted 6 months, half the burners failed. To my surprise it was another kitchen aid product. To nobody else fault but my own, I have misplaced the receipt. No warranty. Big Box to supporting your local retailer, dont buy Kitchen Aid.

I bought this KitchenAid Refrigerator in February 2017 for almost 8000 dollars. I had my first problem in April. My food was freezing in my refrigerator. When the Technician came he said that the temperature board has a defect and needs to be changed. The same problem occurred in August and after having the Technician come to my house 6 times and changed couple things I called customer service to find a solution. They said that they will send another technician for a second opinion and that he needs to call their tech line and document the problem and they will replace my refrigerator after that. When the technician came and called and told them about the food in my freezer that is showing ice flakes because of the change of temperature they told him that this was normal and I need to vacuum my food and because the reading of the temperature was zero in the freezer and 37 in my fridge everything is running normal.When I called customer service again they said that they are not technicians. They need to send another one over and when I asked what is next step they said they cant give me an answer. The temperature change on its own. Sometimes it goes to -18 in my freezer sometimes to 32 in my fridge and sometimes 55 and for them everything is running normal. I cant put any food in my fridge and I am stuck with this defected fridge because they refuse to replace it even if it is a 6 months old one. Please let me know what kind of company is this and what kind of product are they selling. Does anybody know of any way I can get this refrigerator replaced?

We purchased a new Kitchenaid refrigerator (dishwasher, stovetop and microwave) from Pacific Sales in Mission Viejo in July 2012. After three months, we noticed leaking from the refrigerator that ruined our hardwood floors and contaminated our kitchen with black mold! The technician repaired a cracked valve and we spent the next month living under construction to have our entire downstairs level repaired (new hardwood flooring, kitchen cabinets taken out and reconstructed, walls repaired and repainted). Flash forward two years, our freezer stopped working!! Kitchenaid referred us to Veterans Appliance in Garden Grove. They found a broken compressor and broken evaporator. After waiting three weeks for a repair, the repairman showed up with the wrong evaporator. We then needed to wait two months for this repair. Now our refrigerator is not producing cold air even though set at 34 degrees!!!! What proof does Kitchenaid need to REPLACE THIS DYSFUNCTIONAL REFRIGERATOR?!?!?! We have spent thousands of dollars and wasted excessive amounts of time dealing with Kitchenaid and their customer service. HORRIBLE!!!

I paid over 800 for this KitchenAid dishwasher - it was on sale and rated very high on Consumer Reports. I expected it to last longer than the 2 1/2 years I got out of it! It took me over a month to get someone out to look at it and they said it would be 350 for the part and another 200+ to put it in, he recommended we get a new dishwasher and not a KitchenAid. Very disappointed!

KFIS27CXWH2 - We purchased this French door style/bottom freezer style from ABT Electronics in July 2011. Within two years we had leaking under freezer under our wooden floors. We called one serviceman who couldnt detect the issue. Called ABT and they were out approximately 12 times to finally resolve the issue by installing a heater unit in ice maker which happens to be located in the upper left side of the ceiling inside refrigerator. Never again will I purchase a unit with an ice maker in unit vs. freezer. Just after a year and parts warranty expiration - it began leaking again and thankfully I was home to avoid a real disaster and could turn off water. Yet another serviceman was out 2 days again who left stating he couldnt find anything wrong with ice maker. As of today water is not running into ice maker although we do have water in the dispenser on outside door of unit. Has anyone else had this model who has experienced the same issue? Every time I decide to replace the unit - I want to try one more time to remedy this problem.

The top shelf is not tilted enough to allow water on the bottoms of glasses/cups to drain off, thus making it necessary to tip them over or put them in my dish drainer to dry.

Had the same thing happen with a potato that I sensor cooked this evening. I am so thankful that I was in the kitchen when it happened. The potato actually caught on fire and the flames were inside the microwave. I had to take the potato out of the oven and burned myself in the process. I dont dare use it now. If I had been in another room, who knows what would have happened? As far as Im concerned, its trashed! From what I have been reading here from you folks, it doesnt appear that KitchenAid is very helpful no matter what the problem. You pay top $ for what you think is a good product, lesson learned. Could have bought 10 one hundred dollar ones for what I paid for it.

We bought Model # KRFC300ESS01. Plug it in and two weeks later wasnt cooling in the refrigerator, but the freezer was freezing over, lost all of our food. KitchenAid sent out repair service, ordered parts replaced and said it was fixed and here we are 2 weeks later with the same thing happening again. Now kitchenaid wants to send out another repair service and order more parts. 3 months with no refrigerator, however we still have to make our payments. We lost 2 complete refrigerators full of food and endless amounts of money eating out. So Sad KitchenAid another American company goes down the tubes with no responsibility towards their customers. I guess the $4500.00 we spent on the full package means nothing.

My kitchenaid refrigerator would not work from day one. The cost and parts and labor are over 3,000.00 dollars and they are coming today because it is not making ice. I have tried to get help does not matter. You all wont do anything. I paid 2,600.00 for the worst refrigerator I have ever owned. Every part has been changed and something will go wrong in the next few mo. Count on that. I tell everyone I know not to buy KitchenAid. This need to get reviewed.

It has easy setting, I particularly like the soak and scrub for heavy load. I also like that rinsing is not often needed. If you can rinse it off, you can just put it in the dishwasher. And it is quiet.

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

We bought all new KitchenAid stainless steel appliances for our kitchen. Stove had a broken door piece - ok fair enough, we are still waiting on the new part. Fridge specs were given without consideration for the hinges so when it arrived it did not fit - poor. New fridge arrived with door overfilled so that foam was puking out from all the edges. KitchenAid makes the fridges with a greyscale side and the stove with a black side so they dont even match. Called Kitchenaid - the service gentleman arrived and agreed door should be replaced but will take minimum 8 weeks as the doors are made in Mexico. 2/10 would not buy from this company again though I thought they were supposed to be about quality. KitchenAid now owned by Whirlpool, includes Maytag, Jenn-Air, Amana and Inglis.

I purchased a new KitchenAid dishwasher 1 year ago! Model #KDTE104ESS. It’s a piece of garbage. I was taken by KItchenAid. The dishwasher has tore up 2 times and had to have the repairman. Before it was a year old. It still doesn’t work correctly! It doesn’t clean the dishes. I prewash the dishes before I put them in. I paid almost $1,000.00 for this dishwasher and it doesn’t clean the dishes at all. I have to rewash the dishes by hand. It was a waste of money. I will never buy another Kitchen Aid product. Buyer beware.

We purchased Made in USA Kitchenaid Refrigerator!!!! 1st 2 years very good But Never again!! Purchased is 8-2017 and starting 9-2019 we have have 4 service calls. Frogs not staying cold 49 degrees. Freezer is OK. The guy comes out Replaces parts computer boards. Lights on and on then it works great. 45 days later 12-10-2019 fridge is 49 degrees again. I want it replaced. Kitchenaid no it’s up to your extended warranty Company!!! Don’t Buy USA. POS. I won’t again!!! I will buy The cheapest pile of crap made Somewhere. It will work better than this $2500 pos.

I bought a Kitchenaid refrigerator model no. KFIV29PCM501 in June 2014. Within 1 month I had problems with the water dispenser and the ice maker. It took 3 months to get the parts and the service completed. Within 2 weeks I am having the same problems - water dispenser does not display the correct amount of water being dispensed (if you are measuring your water intake this is a good feature to have) and the ice maker does not make enough ice to serve 6 people within a 3-hour period. When I pay close to $3,000 for a refrigerator I do not expect to have to pick up bags of ice to serve a few guests. Also there is very limited space to store tall pitchers, milk, or wine bottles. DO NOT BUY THIS REFRIGERATOR!!

I bought a KitchenAid range for a rental. The oven has been used rarely and the regulator went out causing an expensive repair and a part wait time of over 6 weeks. I would definitely recommend anyone considering a KitchenAid range to do their homework.

I want to join in the conversation about NOT BUYING a KitchenAid refrigerator. Same problems as others. First water all over the floor from broken/backed up line. Now refrigerator completely stopped working. Service just left after stating that the main control board is fried. The servicer said he wouldnt even touch it until I spoke with KitchenAid because they no longer make the part and they will have to decide what will be done. Immediately called KitchenAid and was told they would have to file a claim and then decide what will be done. Its Tuesday. I have had no refrigeration since Friday and now I hear horror stories about the complete lack of response from manufacturer. Never Never Never buy a KitchenAid. I cant believe I did.

After a few months of use, the side of the maple cabinet next to the dishwasher began to turn black and we noticed it getting hot when the dishwasher was being used. We uninstalled the dishwasher and noticed the panel was delaminating opposite the vent on the dishwasher. We called for service and they looked at the problem. And after they called KitchenAid, they said there was nothing wrong with the dishwasher and the vent could not leak steam because it was only open when the water was filling to vent the pressure and because of the weight of the small plastic door, it could not let steam out. We contacted Hhgregg where we purchased and not much help. This product is under warranty; definitely a design problem and a company who is not willing to look into or correct it.

Bought a KitchenAid fridge, French doors, freezer on bottom two years ago for total kitchen remodel - all Kitchenaid appliances. I have had multiple programs with numerous appliances. I now have WATER from the ice maker coming out on my gorgeous hardwood floor and ruining the cherry cabinet around the fridge. My side-by-side fridge/freezer I bought 22 yrs ago from Sears and moved to the basement is working fine... NEVER required a service call. I used to be a KitchenAid fan. NO MORE. I would NEVER buy another KitchenAid product. No wonder they try so hard to sell extended warranties. They are selling junk and its NOT cheap.

Its terrible! I bought this because I didnt want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasnt it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

I have a KitchenAid dishwasher (Model: KUDI01FLBL3). During the cycle, the control panel caught on fire with flames shooting out of the dishwasher and billowing smoke from the front of the unit. Additionally, the springs also broke on the door a few months prior. As a result, we had to endure the smell of a burnt electrical wire inside the house.

KitchenAid refrigerator model #Ksf26c - We purchased our refrigerator less than a year ago and already have dents and scratches on the metal trim of the humidity control drawer and meat drawer. The quality of the metal trim is substandard. I called the parts department at KitchenAid and they will not replace the defective drawers because it is cosmetic. I would definitely recommend not purchasing this refrigerator.

This refrigerator is just over 1 year old and it has stopped cooling 5 times. It is a defect that KitchenAid is aware of and they arent doing anything to fix it. They have an internal service bulletin on this issue. They send a repairman out and he replaces a part and 2 months later it stops cooling due to ice build up behind cold cut/vegetable drawer. They continue to make different repairs until your warranty is expired, then you are out of luck. KitchenAid knows they have a bad product. They dont have a permanent solution, yet they continue to sell this model. What kind of company does this? How do they get away with it? AN ATTORNEY NEEDS TO FILE A CLASS ACTION LAWSUIT! Maybe that will get KitchenAids attention.

We bought this Convection Oven/Microwave at the same time as our oven, KEBS107SS, and cooktop, KFGS 206VSS. After buying it at Sears and coming home and reading the reviews here, I was ready to cancel the purchase. Decided instead to purchase the 5 year extended warranty. Buying warranties is something we dont do. However, we were spending so much on these 3 appliances and after reading the complaints on the oven and microwave, we did purchase the 5 year warranty on the oven and the microwave. Less than 18 months later, the microwave went out. The service guy has been out twice with a 3rd trip scheduled. I have been without my microwave for 13 days and it will be another 10 waiting for the parts. The worst part was being without it while needing to cook for 25 during Christmas, which is not something Id expect to do with a microwave weve had less than 18 months. Next time we buy appliances, I will read reviews before we purchase and I will not purchase from KitchenAid. KitchenAid doesnt care about their consumers who buy their products. (That is a story Ill need to write on our cooktop that we didnt purchase the warranty on.) There are other appliances out there with better reviews. The KitchenAid appliances look nice, but the quality is not there. Our last microwave that was over the oven was not even broken when we replaced it and it was 15 years old without ever having a service call. It was GE and was the microwave that came with the house. It wasnt even an upgraded appliance! I dont write reviews, but I learned so much from reading these, and now that we are having problems with a relatively new appliance, I decided to write this for others.

Model kers505xss03 Free Standing Double Oven - Not 18 months old and a $60.00 switch burns out, a glass top stove costing over $1,600 supposedly made in the USA cant operate for 18 months without a glitch. Oh, the total cost to repair $261.96. Please take note, Whirlpool (the maker of KitchenAid) wont stand behind their product regardless of their promises of Quality. Buy Korean or Chinese, itll cost less and last longer than 18 months.

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3 wide) hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasnt sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.Months passed, and we went into the Christmas season, then New Years, and I was too preoccupied to deal with it. The grinding noise went away, but the ice build-up became so great that it created two problems: On the one hand, it prevented the freezer drawer from closing because there was so much ice behind the drawers--it would break off and fall on the freezer floor, creating a blockage--this has incidentally resulted in our freezer defrosting countless times, and having to throw away endless amounts of food. When that happens, the system stops making ice as well, so theres that. Additionally, the refrigerator warms to about 45 degrees. This has happened more times than I can count, and we ultimately have to get on the ground and scrape all of the ice out with an ice-pick and yardstick. The other issue with the ice is that it prevented the freezer drawers from sliding, so when I pulled one of the drawers forward, the front panel literally pulled off in my hand. So now we have a drawer with no front, on a newish refrigerator. The ice maker makes a tub of ice, then because it must be melting slightly and refreezing, it all forms into one giant ice cube, so the ice dispenser never works either, and I have to chip all of the ice out with an ice-pick.When I had finally had enough, I went down and spoke with the same salesperson (by this time, over a year had passed), and he said that he didnt remember the conversation, and that there was nothing that they could do about it. We called the manager over, and he laughed saying that so much time had passed, of course they couldnt do anything. We have documented proof from the first 60 days (in the form of videos with dates) that this refrigerator is a $3,100 lemon. This refrigerator needs to be recalled.

We purchased this oven (KitchenAid Superba convection oven) some year ago. Approximately two years later, we began to experience problems controlling the temperature. We had the oven serviced by an authorized repair company. The problem ultimately revealed itself to be the control panel. The oven was repaired. Sometime later, the same issue appeared. The oven was serviced and repaired. Months later, same issue. After a lengthy fight with KitchenAid, we replaced the oven paying a pro-rated price. Some months later; the same issue, more repairs. Same problem: the control board. Despite having an extended warranty in place, KitchenAid did not honor the warranty. The problems lie with the control panel which obviously suffers from a design flaw. Whatever reputation they may have enjoyed, we would never buy anything made by them under this or any other label, nor would we recommend their products. However, we receive regular correspondence regarding purchasing an extended warranty on the very product whose warranty they won’t honor.

I came to this site to see what others are saying about KitchenAid... it just made me angrier but justified my feelings! I, too, purchased ALL KitchenAid appliances for my renovated kitchen. HUGE MISTAKE! The appliances are less than 2 years old. My refrigerator has been broken for literally 3 months today, after MANY calls to KitchenAid and then Whirlpool - their parent company - I have a repair company coming to replace the CONDENSER! A huge job that takes 5 hours.. that is what I was told. The first time they came, they misdiagnosed so I had to make another appointment. The second trip they told me I needed a part. I make the appointment and have to take the day off of work (they wont do warranty work on Saturdays-- they actually said that) so Im waiting for the 12-3 window of arrival. At 11:45 THAT day I get a call its the wrong part... KitchenAid and Whirlpool has been NO help! I cant even talk about the stove and oven!! It just shuts off in the middle of cooking!!!! But yet the gas keeps blasting! So while I think something is in the oven cooking, waiting for timer... it shut off! I am afraid to even use this oven!! Again, no help, no assistance from KitchenAid. The Rep tells me to reset my breaker when this happens... I have no choice BUT to do that but this is not normal! My stove should not just shut off! And the dishwasher??? Please... more of the same! I will never again buy any KitchenAid or Whirlpool product or any product under the Whirlpool company! Nothing but issues since the day they were installed!I heard great things about GE but I wanted KitchenAid... my HUGE mistake. If only I had the finances to get all new appliances!!