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Cafe Appliances
Cafe Appliances

Cafe Appliance Repair

Authentic parts and accessories perfectly fit your appliance and enable you to enjoy its best performance.


Dishwasher Repair

For the home, kitchen and beyond, Cafe manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Cafe appliance repair from experienced professionals, your local Appliance Helper can help.

Cafe Dishwasher not cleaning 
Water Inlet Valve. The water inlet valve opens to allow water to enter the dishwasher. If the valve is clogged or defective, the dishwasher won’t get enough water to clean dishes properly. If the water inlet valve is clogged, replace it. Do not attempt to clean the water inlet valve—cleaning the valve could make it more likely to fail. 

Cafe Dishwasher not draining 
Drain Impeller. The drain impeller pushes water through the drain hose and into the garbage disposer or drain line. If the impeller is broken, replace it. 

Cafe Dishwasher buttons not working 
Touchpad. First, confirm that the dishwasher display is working. If the display is still working, try pressing some of the touchpad buttons. If some of the buttons respond correctly but others don’t, it is likely that the touchpad is at fault. (Some manufacturers sell the touchpad separately from the control panel. Other manufacturers require that you purchase the touchpad and control panel together. If you cannot replace the touchpad individually, replace the touchpad and control panel.) 

Cafe Dishwasher lights flashing or blinking 
Heating Element. The heating element heats up the water to operating temperature. If the water doesn’t reach the proper temperature after a set amount of time, a light on the control panel might start flashing. To determine if the heating element has burned out, use a multimeter to test it for continuity. If the heating element does not have continuity, replace it. 

Cafe Dishwasher leaking 
Water Inlet Valve. The water inlet valve opens to allow water to enter the dishwasher. If the water inlet valve is stuck open, the dishwasher will continue to fill with water until the dishwasher leaks or overflows. If the water inlet valve is at fault, replace it. Water inlet valves are not repairable—if the valve is defective, you must replace it. 

Cafe Dishwasher leaking from motor area 
Impeller and Seal Kit. First, try to determine the source of the leak. If the water is leaking from the motor shaft area, the motor shaft seal is likely defective. If the seal is defective, replace it. (Some manufacturers sell the seal independently of the impeller. Other manufacturers require that you purchase the impeller and seal together. Still other manufacturers require that you purchase the entire pump and motor assembly instead of the impeller and seal. It is usually more cost effective to replace the impeller and seal kit rather than the pump and motor assembly.) 

Cafe Dishwasher won't start 
Door Switch. The door switch prevents the dishwasher from running while the door is open. If the door switch is defective, the switch will prevent the dishwasher from running even when the door is closed. To determine if the door switch is at fault, use a multimeter to test the switch for continuity. If the switch does not have continuity, replace it. 

Cafe Dishwasher won't latch 
Door Hinge. If the door hinges are damaged, the door won’t be able to latch properly. Inspect the door hinges for damage. If a hinge is bent or broken, replace it. 

Cafe Dishwasher dispenser not dispensing soap 
Bi-Metal. The bi-metal actuator is a metal loop which acts as a latch for the dispenser door. As electricity is applied to the bi-metal, it deforms and bends away from the latch, releasing it. If the bi-metal is burned out, it won’t release the dispenser door. To determine if the bi-metal has burned out, use a multimeter to test it for continuity. If the bi-metal does not have continuity, replace it. In addition, make sure that the dishwasher is getting enough water. If the water level is too low, the wash motor may not draw enough current through the bimetal, causing the bimetal not to bend enough to work properly. 


Microwave Repair

For the home, kitchen and beyond, Cafe manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Cafe appliance repair from experienced professionals, your local Appliance Helper can help.

Cafe Microwave not heating 
Diode. The diode converts the A/C power output of the transformer to D/C, doubling the voltage to nearly 5,000 volts. This high voltage powers the magnetron to heat the food. If the diode burns out, the magnetron won’t receive enough voltage to operate, preventing the microwave from heating. When the diode fails, it is often visibly burned out. Inspect the diode and if the diode is burned out, replace it. If inspecting the diode proves inconclusive, test it with a multimeter that uses a 9-volt battery or put a 9-volt battery in series with the diode. When the leads are reversed, the diode should only have continuity in one direction. (Warning: The microwave oven can store a lethal amount of electricity in its high voltage capacitor, even after the microwave oven has been unplugged. Due to the high running voltage and the potential for electric shock, it is extremely dangerous to replace the electronic components in a microwave. Only a licensed technician should replace the diode.) 

Cafe Microwave not working 
Line Fuse. If too much current passes through the microwave circuitry, the line fuse will blow. If the line fuse blows, the microwave won’t start. To determine if the line fuse is at fault, use a multimeter to test it for continuity. If the fuse does not have continuity, replace it. In addition, you should investigate and resolve the problem that caused the fuse to blow. If you don’t resolve the underlying issue, the new fuse will blow too. (Caution: The microwave oven can store thousands of volts of electricity in its high voltage capacitor, even after the microwave oven has been unplugged. Due to the potential for electric shock, it is extremely dangerous to replace the electronic components in a microwave. Only a licensed technician should replace the line fuse.) 

Cafe Microwave light bulb not working 
Light Bulb. The light bulb itself might be burned out. Replace the light bulb before replacing any of the parts associated with the light bulb 

Cafe Microwave shuts off after a few seconds 
Door Switch. A door switch might be failing intermittently. Check each of the door switches for signs of overheating, arcing, or burning. If you don’t see any obvious signs of failure, use a multimeter to test each switch for continuity. If any of the switches is visibly damaged or only has intermittent continuity, replace it. 

Cafe Microwave turntable not turning 
Turntable Motor. Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it. 

Cafe Microwave buttons not working 
Touchpad. To determine if the touchpad is defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad. 

Cafe Microwave display not working 
Main Control Board. If the display goes out partially, the display board is more commonly at fault. If the display isn’t working at all, either the main control board or the display board could be at fault. 

Cafe Microwave turns on by itself 
Main Control Board. First, make sure that the touchpad is working properly. If the touchpad is working properly, the main control board is likely at fault. If the control board is defective, replace it. 

Cafe Microwave is sparking or arcing 
Waveguide Cover. The waveguide cover might be damaged and shorting out. Try removing the waveguide cover and see if the problem resolves. If the waveguide cover is burnt or will not stay in place, replace it. 


Range Repair

For the home, kitchen and beyond, Cafe manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Cafe appliance repair from experienced professionals, your local Appliance Helper can help.

Cafe Oven not heating 
Igniter. The igniter is the most commonly defective part for an oven not heating. The igniter has two main functions. First, the igniter draws electrical current through the oven safety valve to open it. Second, the igniter gets hot enough to glow and ignite the gas in the oven burner. If the igniter gets weak, it will fail to open the safety valve correctly. If the valve does not open, the oven will not heat. To determine if the igniter is defective, observe the igniter when the oven is on. If the igniter glows for more than 90 seconds without igniting the gas flame, this indicates that the igniter is too weak to open the valve. If the igniter is weak, replace it. If the igniter does not glow at all, use a multimeter to test the igniter for continuity. If the igniter does not have continuity, replace it. 

Cafe Oven doesn't bake evenly 
Bake Element. If the bake element is burned out, the oven will only be heated by the broil element. This will cause the oven to heat unevenly. When the bake element is heating properly, it glows red hot. If the element does not glow red, this indicates that the element is not heating. Often, if the element has burned out, it will be visibly damaged. Inspect the bake element for holes or blisters. To determine if the bake element has burned out, use a multimeter to test the element for continuity. If the bake element does not have continuity, replace it. 

Cafe Oven broiler not working 
Broil Element. The broiler element may have burned out. When the broil element is heating properly, it glows red hot. If the element does not glow red, this indicates that the element is not heating. Often, if the element has burned out, it will be visibly damaged. Inspect the broil element for holes or blisters. To determine if the broil element has burned out, use a multimeter to test the element for continuity. If the broil element does not have continuity, replace it. 

Cafe Stove heating element not working 
Surface Element Board. The surface element board has relays that regulate the power supply to the burners. If one or more of the relays fails, the surface element won’t work. If two or more burners fail at the same time, this indicates that the surface element board is likely at fault. If only one surface element won’t work, use a multimeter to test the element for continuity. If the surface element has continuity, the surface element board might be defective. 

Cafe Stove burner won't light 
Spark Module. The spark modules provides power to each surface burner spark electrode. If the burner is produces a weak spark, or if the burner sparks intermittently, the spark module might be defective. Before replacing the spark module, first check the spark electrode and the spark wire. If the spark electrode and spark wire are not at fault, the spark module is likely defective. If the spark module is defective, replace it. 

Cafe Oven temperature not accurate 
Bake Element. When the bake element is heating properly, it glows red hot. If the element does not glow red, this indicates that the element is not heating. Often, if the heating element has burned out, it will be visibly damaged. Inspect the heating element for holes or blisters. To determine if the bake element has burned out, use a multimeter to test the element for continuity. If the bake element does not have continuity, replace it. 

Cafe Oven light is out 
Light Assembly. If the oven light is out, the entire light assembly may need to be replaced. Often the light assembly components are not sold separately. 

Cafe Oven won't turn on 
Bake Element. When the bake element is heating properly, it glows red hot. If the element does not glow red, this indicates that the element is not heating. Often, if the heating element has burned out, it will be visibly damaged. Inspect the heating element for holes or blisters. To determine if the bake element has burned out, use a multimeter to test the element for continuity. If the bake element does not have continuity, replace it. 

Cafe Oven not self-cleaning 
Door Lock Motor and Switch Assembly. During the oven's self-cleaning cycle, the door lock switch activates the door lock motor to prevent the oven door from being opened. If the door lock motor and switch assembly is defective, the oven door will not unlock once the self-cleaning cycle is complete. On most ovens, you can open the oven door by removing certain screws or panels. Check your owner's manual for further instructions. 


Refrigerator Repair

For the home, kitchen and beyond, Cafe manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Cafe appliance repair from experienced professionals, your local Appliance Helper can help.

My Cafe Refrigerator is Not Cooling 
Condenser Coils are Dirty. The condenser coils are usually located under the refrigerator. They dissipate heat as refrigerant passes through them. If the condenser coils are dirty, they won’t dissipate the heat effectively. As debris builds up on the coils, the refrigerator becomes less efficient, causing the refrigerator to work harder to cool down. If the coils are significantly dirty, the refrigerator will not be able to maintain the proper temperature. Check the condenser coils to determine if they are dirty—if the condenser coils are dirty, clean them. 

Cafe Refrigerator water dispenser not working 
Water Tube in Door is Frozen. To determine if the water supply tube is frozen, disconnect the tube at the bottom of the door and blow air through it. If air does not pass through, this indicates that the water supply tube is frozen. If the water supply tube is frozen, thaw it out. In addition, ensure that the freezer is kept at the proper temperature. The freezer temperature should be kept from 0-10 degrees Fahrenheit. If the freezer is too cold, the water line may freeze. 

Why is my Cafe Refrigerator Not Making Ice? 
Freezer Temperature is Above 10 Degrees F (-12C). If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. If the freezer temperature is too high, ensure that the condenser coils are clear of debris and the condenser fan is working properly. In addition, check to see if frost has accumulated on the evaporator coils. If the evaporator coils are frosted over, part of the defrost system has likely failed. 

Cafe Refrigerator ice dispenser not working 
Dispenser Control Board. The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault. 

Cafe Refrigerator not defrosting 
Defrost Control Board. The defrost control board determines how often to run the defrost cycle. If the board fails, the refrigerator will not go into the defrost cycle. Before replacing the defrost control board, first test the defrost heater and defrost thermostat. If the defrost heater and defrost thermostat are working properly, the defrost control board is likely defective. 

Cafe Refrigerator is noisy or loud 
Fan Blade. If the refrigerator is noisy or loud, especially when one of the doors are opened, either the evaporator or condenser fan blade may be at fault. First, check out the evaporator fan blade in the freezer behind the back panel. Try turning it by hand. If the fan blade does not turn freely, check to see if the blade is rubbing against something or if something is caught in the blade. Additionally, check the condenser fan blade in the back underside of the refrigerator to determine if it has any obstructions. 

Cafe Refrigerator defrost drain clogged 
Clogged or Freezing Defrost Drain. The defrost drain might be clogged or frozen. If the defrost drain is frozen, the water will overflow the drain trough and drip down to the bottom of the compartment. If the defrost drain is frozen, thaw it out and ensure that the drain is clear of debris. 

Cafe Refrigerator freezer is cold but refrigerator is warm 
The Evaporator Coils are Frosted Over. The defrost heater assembly turns on a few times throughout the day to melt away any frost that may have accumulated on the evaporator coils. If the defrost heater assembly is defective, frost will continue to accumulate on the evaporator coils, and the coils will become plugged with frost. If the evaporator coils are frosted over, the airflow through the coils will be restricted, causing the refrigerator not to cool. Check the evaporator coils to determine if they are frosted over. If the evaporator coils are frosted over, test each component of the defrost system. 

Why is My Cafe Refrigerator Leaking Water? 
Clogged or Freezing Defrost Drain. If the defrost drain is frozen, the water will overflow the drain trough and drip down to the bottom of the compartment. This water can eventually leak onto the floor. Check the defrost drain to determine if it is clogged or frozen. If the defrost drain is frozen, thaw the ice. In addition, flush the drain with hot water to ensure that it is clear of debris. 



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Product Reviews:

It has been a good microwave so far. Make sure you reposition the exhaust f
It has been a good microwave so far. Make sure you reposition the exhaust fan if you are not venting outside. I like the knob to dial in most of the settings. The is replacing an old GE microwave. I sure hope to get as many years out of this one. It is on the expensive side.
Published: April 13, 2019
LoveTrump
Source: bestbuy.com

Seems to be a great unit, still need to hang up but wanted to test it first
Seems to be a great unit, still need to hang up but wanted to test it first. Don't like the plastic door compared to our 1997 top of the line GE Profile Convection but it so far as done a great job and matches our recent Cafe oven and dishwasher. Those too have been great especially the gas range double oven for a third of the price. Very very happy so far!
Published: April 29, 2019
rdknt1
Source: bestbuy.com

This is the biggest refrigerator I've ever seen. It has all the bells
This is the biggest refrigerator I've ever seen. It has all the bells and whistles you expect from a bottom-freezer, French-door fridge, including outside water/ice dispenser, color-indicator compartments, and adjustable shelving. It has some creative, interesting new features too, like the hot water dispenser and touchscreen control panel with multiple levels of customization, including uploading your own pictures via USB drive. Delivery was on time, it arrived in good working order with no dents, and I've had no issues with it since it's been installed a week ago. I love this thing.
Published: March 29, 2016
NJRY
Source: bestbuy.com

The Cafe fridge is very nice, with lots of extras. However, there are two t
The Cafe fridge is very nice, with lots of extras. However, there are two things preventing me from giving it five stars. First, it's pretty loud, every bit as loud as our old fridge. You can't hear it over the TV, but if you're walking through the fridge, it's very noticeable. Secondly, the freezer drawer just feels cheap. It does not slide out straight, but feels like the drawer hardware is just way insufficient for the weight of the drawer. They also seem to have altered it, so that the ice cream keeper and other compartments are not the same as those we saw in the online reviews. The whole freezer seems cheaply made, definitely not what I expected for a premium price.
Published: July 29, 2016
FirstTimeReno
Source: bestbuy.com

GE Cafe line is the best! It all matches all the appliances in the kitchen
GE Cafe line is the best! It all matches all the appliances in the kitchen! A real winner when it comes to high end kitchen appliances at beat but!
Published: July 14, 2019
Wesley
Source: bestbuy.com

We are enjoying all the features of this refrigerator, the hot water option
We are enjoying all the features of this refrigerator, the hot water option especially. It cleans easily and keeps everything nicely organized.
Published: March 29, 2019
ArtyDee
Source: bestbuy.com

Excellent fridge that is very roomy. It is heavy and large so make sure you
Excellent fridge that is very roomy. It is heavy and large so make sure you have help with transportation/installation.
Published: May 12, 2019
Peter
Source: bestbuy.com

Works great and is very quite. It looks a little plain and the controls are
Works great and is very quite. It looks a little plain and the controls are hidden on the top edge of the door. This good and bad. The front is not busy with buttons and controls, but you can't see what you pushed.
Published: June 15, 2018
Dusto
Source: bestbuy.com

Our old dishwasher was very noisy. Sometimes, this one is so quiet, it is h
Our old dishwasher was very noisy. Sometimes, this one is so quiet, it is hard to tell if it is on. The controls are on the top of the door, which seems like the trend now, but I prefer the old way when they were on the front. This is the best cleaning dishwasher we have owned. The racks have adjustments that make sense. I also like the spray nozzles on the racks for cleaning out bottles, etc. Overall, we are very happy with this purchase and would recommend this to anyone. An added bonus was that we got a great price from Best Buy.
Published: June 29, 2019
firpo22
Source: bestbuy.com

I originally purchased this as an "open box" in excellent conditi
I originally purchased this as an "open box" in excellent condition. However upon delivery the left bottom side was completely bent/dented so had to return it. I went to talk with Bill at the store who arranged for a new stove to be delivered. Talk about customer complete satisfaction! As am a true, loyall dedicated customer since Bill solved my issue without fail. As for the stove, it works phenomenally well. It quickly heats water to a boil very quickly as compared to my electric stove previously (which I purchased as an "open box" 10 years ago!) The oven & broiler cooks evenly with dishes such as pizza, lasagna, chicken, casseroles & fish. You have to make changes as noted on various blogs/you tube videos re: gas ovens but it's a learning process..) The clock & digital display functions work as designed. My only minor gripe is the alarm for the timer is not loud enough for my likening
Published: May 14, 2019
mdrtechguru
Source: bestbuy.com

I was looking for a dishwasher that had all the features, but also had rais
I was looking for a dishwasher that had all the features, but also had raised buttons for operating it. My husband is totally blind and I am visually impaired. The controls light up and I usually use the same cycles so all my husband has to do is push the start button. It does a great job cleaning the dishes and is very quiet. I also love the large cavity inside and all of the adjustability. Looks great in my new kitchen.
Published: June 29, 2017
Debbie
Source: bestbuy.com

GE has never let me down. So very pleased with my new Cafe slide in range.
GE has never let me down. So very pleased with my new Cafe slide in range. It is easy to operate, quiet, and has a lot of classy style! So happy I chose this one...also bought the matching microwave. Excellent choice!
Published: July 14, 2018
Samuel
Source: bestbuy.com

My wife and I were excited to get this convection microwave based on it
My wife and I were excited to get this convection microwave based on it's reviews. After the first few uses, we were sorry we purchased it. It certainly did not work well for us.
Published: April 29, 2020
gregorius66
Source: bestbuy.com

Quite ice maker, hot water heats fast! Stainless Steel is fingerprint resis
Quite ice maker, hot water heats fast! Stainless Steel is fingerprint resistant
Published: May 12, 2019
Bwestmo
Source: bestbuy.com

I replaced our appliances several weeks before Thanksgiving. As part of an
I replaced our appliances several weeks before Thanksgiving. As part of an unrelated story, the old stove was removed about a week before the new one came - and this week happened to be Thanksgiving week. So we had to rely completely on this microwave to make the most of our Thanksgiving dinner. Size constraints aside, the microwave saved the day by delivering a fully cooked and delicious (albeit small) turkey. There is not much this thing cannot do. Fully recommend.
Published: July 29, 2019
Eric
Source: bestbuy.com

This dishwasher has a lot of cool and fancy features that most do not. We w
This dishwasher has a lot of cool and fancy features that most do not. We were able to get it for half price as a floor model at our local Pacific Sales inside of Best Buy in Summerlin. Our experience with the store was not very good. The dishwasher was missing a lot of parts and we owned the dishwasher for a month before it could be installed. The machine itself is way better than the older model Bosh dishwasher we replaced.
Published: July 29, 2018
Karissa
Source: bestbuy.com

Awesome new range in the Cafe GE family of products. This one was rated hig
Awesome new range in the Cafe GE family of products. This one was rated high and does so much more than just a microwave. As a convection oven it will be my back up to my range while cooking for large parties! Love how quiet and even it cooks!
Published: July 29, 2019
Tidbit
Source: bestbuy.com

The dishwasher itself seems to work really great. It feels like even on the
The dishwasher itself seems to work really great. It feels like even on the normal cycle though that it takes longer than our previous dishwasher by at least 30 minutes. I don't love the look of the handle on it. I prefer the hidden handles. It occasionally leaves a little soap powder residue in the dish tab dispenser and that seems weird. I'm using the recommended dish tabs so I'm not sure why it would do that. The tabs do seem to fit into that slot different than our previous washer. All in all it does clean really well and I don't have to rinse the dishes as thoroughly as before.
Published: June 15, 2017
domesticengineer
Source: bestbuy.com

I like this unit. It is attractive and after a month of use I find it well
I like this unit. It is attractive and after a month of use I find it well designed. I learned the hard way there are several key features in this kind of range (dodged a bullet with the purchase and then before-15-day return of the Jenn-Air version). The front panel must be more or less vertical, not horizontal or you can't see the clock from across the room, it gets covered in cooking grease and the knobs get uncomfortably hot to touch when the front burners are used. Check. The griddle must have sufficient burner power or it is semi-useless and this unit has the best solution of any in its price range with a total of 6 useful burners rather than the more standard 4 useful and 1 oddly shaped useless one. Check. I did not give it 5 stars for two reasons. The first is that while the stock griddle is a wonderfully solid chuck of cast iron it comes with a surface so rough it would take years to season, so I had to spend an entire morning grinding it smooth with a power sander. Second, and this is a problem with the entire market of these kinds of ranges, the cooling fan (not the convection fan) is very loud, on the order of 75 decibels. I got the level down to a more ignorable 70 db by taking the back sheet metal off, installing sound deadener on the fan shroud and replacing the sheet metal while ensuring it was tensioned against itself. Further quieting could be achieved by a little more careful engineering of the intake surfaces. I feel like for $3000 GE should have done this engineering (and ground down the griddle) for me.
Published: March 29, 2019
tinkerer
Source: bestbuy.com

GE Cafe line is the best! It all matches all the appliances in the kitchen
GE Cafe line is the best! It all matches all the appliances in the kitchen! A real winner when it comes to high end kitchen appliances at beat but!
Published: July 22, 2020
Wesley
Source: bestbuy.com

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