New 2 stage system - Ive had this air conditioner for 8 years and had 3 compressors put in. This last one I had installed on the Wed. after Memorial Day. It still has not cooled the house since it was installed and never turns off. In the day time, it will get to 80 degrees. At night, around 3:00 am, it will cool off to 70 degrees. Ive called my installer and told him about it and he says he has to call the Carrier guru to find out what to do. It is now June 20th and every day about 3:00 to 4:00 pm, it will be 77 to 80 degrees in my house. I want it fixed NOW!!!! Ive never had a problem cooling the house before the installer says I should build a shade house over the outside unit. He put it there. Even the other compressors were able to cool my house, 1600 sq. ft, with a 4-ton unit.

This is a 29 year old unit that still works good by providing cool air when needed. It gets serviced about once a year at minimum cost so far, however my a/c man did say that it will need to be converted over to the newer coolant this coming year.

I am not one to complain about anything but Carrier is off the charts bad as far as customer service and warranties. I will say that the actual customer service reps were polite and professional. I had zero issues with the way they treated me but the message was poor. I will try to keep this as short as possible. We purchased a 3.5 year old home last year. The previous owner almost never used the AC. He figured that they ran it maybe 3 weeks total in the 3 years they had the home. We purchased mid summer and ran it sparingly last year. This spring we had to have it charged and again 6 weeks later. Another month later it was out of refrigerant again. They came in with a sniffing tool and found a leak in the evaporator coil. We had $500 into service calls at this point. I was told that it was manufactured on Aug 19th, 2011. I called in Monday August 22nd, 2016 and was basically told that I was out of luck because the warranty ran out on Friday. The fact was that it was not installed until October 20th, 2011 but no one could produce the original receipt. The original owner, original builder, original HVAC installer and current HVAC company all offered to call in or write up letters detailing the issue but I was told an original receipt was my only option. I would not recommend or ever use Carrier again. The repair cost me $1400 to go along with $500 in service calls and time off work. Poor quality and VERY VERY poor customer service. I would have been happy if they would have just warrantied the unit. I completely understand that labor is not something anyone would cover.

Carrier at Home. Im a 100% disabled veteran and a senior citizen. A faulty heat exchanger resulted in a mandatory disconnection and no heat for 5 days. Carrier Corporate validated my warranty: replace and install part or discount on new furnace. Dealer said 3-day minimum wait if part available to ship over weekend. We opted for a new furnace as 5 days without heat was enough. Carrier found a warranty loophole: You didnt ask our permission first before you took the discount option. Discount denied. Carrier: Our core values define who we are and guide every decision we make.

The major manufacturers of HVAC equipment all buy the same parts. None is better quality than another. Carrier is ahead technologically, however.

In 2002, I invested $6,000.00 to have Carriers top-of-the-line heat pump installed at my home. A very large investment for me! I thought it will be well worth it to have the highest quality, 2-stage, rated with energy star and uses Puron. Turns out this unit is quite the lemon. By the looks of all the other complaints I now see concerning the same system, I guess theyre nearly all lemons. Wish someone could make Carrier do the right thing and provide what they advertised. And are still advertising. I had this unit installed by a reputable heating and air company. From the beginning it never did work all that well. It did cool however so I did not complain. It only seemed to work about half as good as advertised. On real hot days, it would not keep up with demand and cool that well. If in the 90s outside, the best it would cool was to about 76-78 inside. Cool enough to live so I didnt complain. In 2006, it stopped cooling altogether, so I called what many believe to be one of the most reputable heating and air company around to troubleshoot it. They said the compressor was bad and needed to be replaced. This was under warranty but I would have to pay the labor. Labor to install the new compressor was $1,200.00. I had a couple other companies also price the labor and all were about the same. It killed me to pay $1,200.00 labor to install a compressor that is under warranty. I considered alternatives such as maybe just install a new unit, but a new unit would cost more than twice that amount installed. I figured this is one of the most reputable heating and air companies around so I told them to go ahead and change the compressor and paid them $1,200.00. It was cooling my home again but still only cooling about half what it should, same as before. In the winter, the electric back-up strips were on most of the time, even when outside was in the 40s. I put up, told the installer about this and they added Puron a couple of times at quite some expense. They told me I should have had them install the unit originally. Then they would stand behind it better. In summer 2008, there were many days in the 90s and the unit would only cool to about 79-80 inside. I had them check the unit again. They said the unit was leaking Puron from the charging valve and that this had nothing to do with them installing the new compressor in 2006. They gave me a price of $1,300.00 to replace the leaking charging valve. It was extremely hot outside (upper 90s) during this time, so I paid them the $1,300.00 to replace it. After that, it did cool our house down to mid to upper 70s. Still not cooling so great but good enough. Winter time came and back to having the back-up heating kicking in when outside in the 40s and later even when in the 50s. The next summer, back to not cooling so well but could live, so did not complain. Winter came again and using back up heat. When the next summer came, it was in the 90s outside and could only cool to the 80s inside. I had to have Puron added again buy the same reputable company? They would not cut me any break on the cost of the Puron. They said if they were the original installer in 2002 then they would take care of me a little better. After they added Puron this time they said to just call someone else if I had any more trouble with it. Now here it is summer of 2014 and not cooling at all. I had a different company look at it and they told me they believe the compressor is bad and recommended I call the same company that installed the compressor when it was under warranty. He said he have never worked on one of these very high efficiency units. I did call the Carrier Corporation a few times since the original install in 2002 and I was told that there was nothing that Carrier would do to help. We have Carriers very best unit on the market and we are sweating in our home and just hoping it will be cool at night so we can sleep. Not sure what to do now. I guess I will have to have another reputable company come out and install another unit or something. The new compressor was install in August 2008, not quite 6 years ago. I dont know if it will be under warranty or not. The original compressor had a 10-year warranty. Does that mean this second compressor will have a 10-year warranty? Wish Carrier would do the right thing and provide me with a new unit that worked as advertised. Any suggestions?

I recently installed Carrier Performance 96% efficiency gas furnace. It gives me more trouble than comfort. This furnace is way louder than my old 30 year old furnace. The fan motor seems to have two speeds, the noise level of the lower speed is acceptable but when it is in high speed, the noise suddenly turns extremely loud. It is so loud that it often disrupts your sleep especially when the heat kicks in. I paid so much for this furnace and it does not give me the comfort I expected. This furnace is not as advertised as a high-quality brand.

Currently have 4 Carrier heat pumps at my home -3.8, 3.0 and two 2.4 units. Units installed 2009 in new residence. 3.0 unit evaporator coil replaced 4-2014, now coil is leaking again! Coils in other units, after HVAC tech. inspection could fail at any time!! Labor costs so far exceed $800! Carrier distributor can do nothing! Distributor can DO NOTHING, but I can -- NEVER, NEVER, NEVER purchase or recommend any product produced by United Technologies. Planning to present my case to Texas Home Builders Assoc. and recommend that they do not disappoint home buyers by installing United Technologies products in new or remodeled homes! CARRIER UNITS A BIG DISAPPOINTMENT!

Purchased a home Aug 2014 that was built in 2003. We have a total of 3 HVAC units. 1 Carrier upstairs and downstairs, both manufactured 2011 and 1 Goodman original to the house. The Carrier unit upstairs has a leaking coil inside. Estimate $1500 to replace. 6 years for a coil to go bad is terrible. I have read that Canada has a countrywide class action against Carrier for this very reason. Why not in the U.S.?

I am a Mechanical Contractor in Detroit area. I have installed many Infinity Systems (We stopped selling them in 2012 because of all of the problems!). My own house I built in 2009 has three systems, has had 5 compressors replaced, 4 contractors, 3 controls and one complete condensing unit in 2015 which now does not work and my house is 81 degrees! INFINITY means as long as you have it you will have aggravation. It is junk. I live right on Long Lake Rd in Bloomfield Hills and on June 26th I will remove all Infinity equipment and replace with Trane. I will put all three furnaces and condensing units on the main road with a 12 foot banner which reads, This is the kind of junk to expect of Infinity equipment. Come by and check it out ** just east of Telegraph!!!

Well its that time of year again when the old AC unit that is only 5 years old fails. You would think spending 6K on a new name brand ac unit would last a few years at least. Once installed the unit lasted about 13 months and the coil leaked inside the house. A new one was installed and Puron re-added and all good, maybe a one off defect right? 4 years later same thing, now the HVAC guys all say its the fact they used copper and aluminum coils with high pressure Puron, a known failure waiting to happen. The new coil I have coming this week is all aluminum, and it covered under warranty still! But not the 2K plus cost for dyte, Puron, then replacement and yes more Puron! Calling Carrier is a joke, you get top level support that says I need to send an email to the review board. Buy some cheap Chinese AC unit. It will last longer or at least as long.

We built a new home with our builder using Carrier for the HVAC system. After 5 1/2 years of use we had to replace both the outside and inside units, their warranty is 5 years. I have owned many homes and have never had as many problems with a unit. Their customer service was also unhelpful. I would never install or buy a home with a Carrier system.

As a manager for a mechanical contractor it is very hard to look my customers in the face and tell them that the new heat pump we just installed doesnt work. This has happened 3 times in less than 90 days. One was short compressor mounting bolts from the factory and the refrigerant line broke during shipment. Carrier said it was a warranty issue. I say a factory defect! They wanted me to fix and not provide a replacement. Took a lot of my time 15 plus hours but they finally replaced. Today new unit had a bad transformer and would only heat. When switched to cool compressor would only run for 15 seconds and would shut off on high limit. Brand new unit needs a reversing valve.Again Carrier wants me to repair and not provide a replacement unit. Carrier corporate is useless in solving my issues as a contractor. I feel for the all the homeowners. Trane is 60 yards away from CARRIER GREAT LAKES, my local carrier distributor. I walked over to Trane and will be paying more for heat pumps and will have to pass on the cost to my customers, but at least they answer the phone without attitude and have handled all of our other problems with a smile. MAKE SURE TO GET YOUR COMPLAINT IN BEFORE THEY COMPLETE THEIR MOVE TO MEXICO.

Despite the inverter unit being sold to me as a cost saver, this is clearly not the case. The circuit boards are poor quality and do not last 5 years. Replacement boards cost the price of a new regular air conditioner. No-one advises you that you need to perform rust prevention, this prevention, that prevention when you have it installed, but when it goes wrong they are sure to let you know. I will never again waste my hard earned money on a Carrier aircon, nor an inverter unit. A regular, modern unit consumes roughly the same power as an average fridge/freezer. The cost to maintain an inverter unit is ridiculous.

The condenser coil is leaking from my unit that is under two years old. Now it will cost me $550.00 in labor charges to have it replaced. Customer relations told me there was nothing they could do about it that it worked fine when it left the factory. HEY CARRIER, WHAT ABOUT PRODUCING INFERIOR PRODUCTS? Dont have a carrier unit installed or you will regret it.

I purchased Carrier 2 ton and 3.5 ton Heat pump/AC units in Feb 2018. The 3.5 ton unit failed and had to be replaced in July 2019 (15 months). As of Oct. 4, 2019 this unit now needs additional new parts. The 2 ton unit also failed in Sept. 2019 and needs major parts replaced. My HVAC contractor is working with me and told me to contact Carrier customer service. Carrier customer service has informed me that their only responsibility is the warranty for parts. The $1000`s spent for labor is my problem. Bottom line is Carrier feels that if their unit lasts 1 year they have met their obligation. I know that everyone buys heating and AC units with the expectation that it will last more than 1 year. Carrier does NOT have that same expectation -- they hope it lasts a least a year so they are off the hook. Do Not buy Carrier products - unless you want to replace them quickly.

I decided on a Carrier split system for heating and cooling in an older ranch with electric baseboard heat only. Best decision ever!! It's efficient and cheaper to operate than the new Ruud gas system in my old condo. The heat is so warm. It's not anything like the old heat pumps that seemed to throw cool air for heat. My old condo and my house are about the same size. Both are on slabs. My heating/cooling bills at the house are half of the condo's. What a blessing. Thank you Carrier!!

I replaced 4 or 5 of my a/c units in my home in Playa Del Carmen with Carrier because I thought I was getting a superior product. I was totally wrong. These units have lasted less time than my cheaper Chinese units at half the cost. One unit has had a control board failure twice in one year and the unit is less than a year and a half old! And of course the Carrier dealer in Cancun warranties nothing. So, needless to say, I am never buying Carrier again.

We purchased a carrier system in Nov. 2019, it had a condenser leak in Dec.2020, four days later the compressor stopped working. Total labor for both jobs was $2500.00 dollars. Carrier’s customer service denied payment for all or part of the labor. The exact statement in the e-Mail from Mr. Lee ** was “Carrier only pays for excessive or expensive labor cost”. David L Gitlin Dave President/CEO, Carrier Global Corp stated in on the company’s website “we want to do what is right”.

7 year old Carrier furnace. Fired up the furnace this morning and a terrible screech from the inducer motor/blower. Figured the bearing failed, but hey, it can happen. Then the repairman came and said they had to replace the inducer assembly and get this, OVER $1000 for the job! This is absolutely unacceptable predatory pricing. I either replace the furnace with a better brand (Goodman) or I bite the bullet and pay the ransom for this Carrier. Ill never buy another Carrier furnace.

Building our home in 2012, we selected a Carrier heat pump because of its efficiency and alleged reliability. Little more than 2 years later, were now suffering through almost $400 labor costs to repair our relatively young Carrier heat pump because the outdoor fan bearings failed and the fan motor must be replaced. When I asked Carrier for credit against these $400 labor costs, Nicole stated shes bound by the manufacturers warranty so she cannot pay for labor on a part that admittedly failed way too soon. Careful of putting too much trust in the Carrier reliability. Theyre not willing to do whats right for the customer.

Lakewood Furnace, Lakewood, Ohio & Carrier Greenspeed Heat Pump. Carrier is Awful. Stay away. So bad, it’s criminal. Installed a very expensive top of the line Carrier heat pump - it was defective from day one. No air flow or humidity control. Carrier, as well as, the Authorized Carrier Dealer/Owner and techs could care less to help or troubleshoot in any way - they dont respond to emails or letters or calls. This is a very bad company. I have spent over 60 days so far trying to get this heat pump fixed. The dealer/owner is a walk away guy - wants to install pricey equipment and if anything goes wrong threatens you with lawsuit to pay. I have never, ever, experienced such a bad company and bad people. One tech said, You can call me 100 times but Im not gonna fix your heat pump. And just buy floor fans. That should work. Unreal - spare yourself this stress and use a reputable company.After calling, writing, emailing everyday for over 60 days, corporate Carrier has been of no help to me and the local dealer/installer is worse. Carrier only cares about sales and protects its rogue dealers - customers mean nothing. My home is being damaged everyday - no cooling, no heat, high humidity (mold) and no airflow or ventilation. 60 days of no action, I worry about when winter comes with no heat.

I have had a Carrier Infinity system for 10 years. Within 3 years the compressor went out. A few years later we had a freeze and the heat pump turned on the outside unit breaking the fan. Carrier refused to cover. A year ago the compressor went out again. Carrier was willing to cover the compressor under a 10 year warranty, but not labor. My contract stated parts and labor. They later, after much negotiation, agreed to replace the condenser (including compressor) for $2500 and would extend a new warranty for 10 years parts and labor. Now the unit dies and its a circuit board. After replacing the unit would not come on again. It took 7 hours on the phone between the tech and Carrier to get it running again. Carrier support was reading a manual to help the tech figure out the problem. Their service even to a technician is a joke. I will never own another Carrier.

We have the Infinity Greenspeed heat pump and ac combo. AC not excessively noisy but oh boy the heat pump outside is horrible. Any time the outside temp gets close to 32f and below, the unit is louder than a mack truck. And unfortunately its outside my bedroom window, so sleep is not possible when its running and it runs constantly. It still heats the house ok, just too noisy. Ive had installed and 2 heating cos check it and they say its normal and wont do anything since unit is producing heat. Called Carrier and getting the run around. Called several times and they cant give me a status and never call back. Horrible. Spent over $10k about 3 years ago and its been horrible ever since and no end in sight. NEVER CARRIER AGAIN!!!!!

I purchased and had installed a complete Carrier Heat Pump and Air handler system. The air handler failed 3 years after installation. Carrier warrantied the part but it cost over a $1000 for installation and freon. I looked at the evaporator coil and it was total rusted through. How they can manufacturer a product that fails completely after 3 years is unthinkable. Carrier was not willing to help defray any of the installation and freon costs. I will NEVER buy a Carrier product again.

We have been in our house for 2 years and everything has been working well, both the heat and the air conditioner. The size that was recommended is perfect for the size of our house. It was installed in a good location at the side of the house about a foot above the ground on a gravel pad.

We purchased a very expensive, we thought top of line Carrier Infinity system, heat pump, and have had nothing but problems. Just tonight, on the coldest DC night in 20 years, the thermostat shut off. This is the third time in 3 weeks this has occurred. To be fair, Carrier customer service has been prompt in follow up and assessing issues, but problems like these really shouldnt happen with frequency like weve experienced. Given other problems with the unit, Im frustrated, agitated, and now COLD! Help us out, please!

Horrible gas furnace! Bought brand new in 2011 and every winter we have had problems. Now it’s shot! Big regret! Financial wrecked! This furnace was suppose to be top of the line. The heating elements went out and the burners! They will not work with you or budge! Minnesota winter is brutal and for this to go out on us every winter is horrible

I purchased a brand new heat pump August of 2014. I live in an area where you dont need to use the heat pump but only a few days a year. In the winter I use a gas fireplace or the gas furnace. September of 2016 my heat pump was making a metal on metal sound so I had a hunch I was having a Freon leak. I called my service technician who confirmed via a nitrogen test that I had a Freon leak. This basically is a new unit since it doesnt get used very often. I called Carrier to see if they would help with labor charges as my brand new unit now is going to cost $1,500 to fix just in labor charges which includes the $507 charge to test for the freon leak plus another $105 to replace freon. They were less than sympathetic and fully stated they do not help with labor charges no matter the circumstance.I will never use another Carrier product. I will never refer anybody to purchase I carry your product. I had faith in the company that installed it realizing they dont know the products that they get from the company from the distributor. Im highly just satisfied with Carrier and I think it class action suit needs to be brought against them for POOR products.

The system is only three years old and so far running as expected. It is a heat pump system that supposedly saves on bills. But interesting the builder also gets a REBATE he does not pass along to the homeowner - probably the reason he pushed for a heat pump system.

Freeze notices sent in email - servicemens visit confirmed bad fluid plugging A-coil. This is the 2nd service call on company recall for this area. Failures occur after first winter. Parts and tools on order. Wait and see about costs verses warranty. 362 days after new install of furnace and air conditioner.

I purchased a heating and cooling package from Sears on about 10/15/2012. It was installed 10/23/2012. The unit did fine the first year but on about 12/20/2013 the heat pump began to fail to heat like it should and in about a week time, would not heat at all. So I called sears and they sent out a tech to found out the problem. He found a defective shift valve. Now being that, the manufacturer had known of this problem you would think that they would at least cover the labor being that it was a manufacturers issue from the start, not. Even though the parts are cover they want me to pay labor cost. I dont think thats these companies care about product but profit. The car company are made to fix their problem - why not the heat and cooling companies.

Installed a Carrier HVAC in 2016 remodel. A year later the outside coil was leaking. Carrier agreed to replace the defective part, but not the labor costs. $1,000! This week A/C doesnt work and we find out a different coil is leaking. Another defective part that Carrier agrees to replace under warranty but not labor costs. In for another $500! This is absolutely unacceptable. My story is not different from many Ive read here. How do we go about initializing a CLASS ACTION LAWSUIT!

We purchased a Carrier air conditioner and furnace through a dealer called Weather King 8 years ago. We thought Carrier was a quality company. The unit seemed to function well for a while. We live in Ohio and only use the air about 6-8 times a year, so we were surprised when the unit kept running and not cooling last fall. We contacted the dealer and paid $79 for a service call. We were told there was a loss of Freon and to schedule a visit in the spring. We did so, and were charged almost $500 more with no repair. We were told the coil was bad and told to contact Carrier.The Carrier rep was very curt and refused to help. She said that even though we registered the unit, the warranty was good for only 5 years. We have since learned from professionals that the defective Carrier coils are an industry wide problem and that a class action suit may be filed soon. We feel Carrier is deceptive in their practices and would advise readers to STOP BUYING CARRIER.

In 2008, I purchased a major product which was a Carrier Bryant ClimateMaster GT-PX water source heat pump. I thought I purchased the best warranty and well-known product available with the cost of over $7000. After 18 months of operation, this unit started having problems. After a multitude of service calls to the dealer, it was determined that there was a water to freon leak. It was then classified as a catastrophic failure event. This happened during the middle of winter and we had to rely upon the back up heat system, which barely provided enough heat to keep but consumed a huge amount of power.Carrier required the dealer to cut the water coil unit and sent to Oklahoma to be analyzed. It was apparently determined the copper tubing had developed corrosion by contaminated loop fluid and their opinion was that it was not a manufacturing problem. I requested the coil system be returned so that I could have it analyzed by my own sources. I did not receive any response. I did, however, keep both intake and outtake ends of this coil system. There is no indication of any corrosion.Through many calls to dealer, distributor, and manufacturer (Carrier), the distributor finally agreed to replace the now destroyed heat pump, if I agreed to remedy the so-called water corrosion problem with a separate enclosed plate to plate loop heat exchanger, which I agreed to due out of desperation at the cost of $2600.The new water source heat pump provided by the distributor is a Carrier 50 YD model, installed on 04/22/11. Alas, this was not the end of the story. On 01/11/13 (20 months after installation), I had to have a service call to replace the freeze control sensor. One month later, Im still having problems. Another service call determined there was a freon leak at one of the solder connections which was repaired. I was wrong once again thinking, I had a good warranted Carrier product.As I understand it Carrier would not honor any of the repair costs which the dealer said he would absorb. Needless to say, Im stuck with this product. I really have no problems with the dealer or the distributor. It appears to me they took the brunt of the cost on this matter, which I feel should have been provided by the manufacturer. As you can see, this has been a long drawn process which the manufacturer has not taken any responsibility. This has created a lot of extra stress on my family and me. Obviously, I am not a happy customer and I feel that Carrier has given me, my dealer, and the distributor a lot of headaches and hassles. This is causing a lot of redundant time-consuming checks and rechecks and no warranty support. I will never recommend or purchase a Carrier product.

In 2006, two Carrier Infinity heat pump systems were installed in my house to the tune of $25,000. Since 2010 I have not gone a single year without having a significant repair bill for at least one of the units. From 2010 through 2017 my repair bills for the units have exceeded $10,000. The compressor has gone out twice in one system and the other unit was totally replaced under a service bulletin (still cost me $1284.00 even though they admitted it was crap). Ten months after warranty period ended the compressor went out again. They say nothing we can do. BEWARE!!! Stay away from Carrier, unless youve just got money to throw away.

I installed the condenser and A-coil myself since I am licensed to do this and the unit works great. I wish I would of done it right after purchasing the house instead of waiting 4 months. The summer was extremely hot and in a 65-year-old house with leaky windows and doors, my electric bill was never over $275. I was actually expecting higher. Since then I have had a new furnace put in and love it, keeps the downstairs and upstairs plenty warm without breaking the wallet on the gas bill. 4 ton 15seer condenser, 5 ton A-coil with TXV, adn 125,000 btu 95% furnace.

I worked in industrial HVAC for over 30 years. We purchased a home that had a 2012 Carrier air handler model # FX4DNF037 and Bryant Condenser. I replaced the condenser motor and cap on a unit that was placed into service 6/29/2012 on July 22/2017. After a storm blew through Sunday evening the evaporator fan blew up on start up. I called Carrier and it only has a 5 yr warranty, I was told sorry have a nice day. This is BS to have a unit 5 yrs old lose 2 motors. Not to mention the cost of the Xm evaporator motor is several hundred dollars.These new motors does not have cost savings the consumer is told they do. If a motor replacement is $400 @ 5yrs then you will never see a return on investment, energy savings. Total junk. I suggest people install a regular 1/2 hp motor with a fan relay at half the installation cost. Ive worked on hundreds of Carrier, Trane & York units from 1/2ton window units up to several thousand ton chillers. Ive even been to the Carrier training facility is Syracuse NY.As a Retired licensed stationary engr. we started noticing the lack of repairability in the 90s on all refrigeration and motor control units. Once the energy craze took off cooling units (all motors/controls etc) became electronic nightmares. The consumer is being fleeced as some contractors are charging 1000$ to replace a motor and capacitor, board whatever part they think might be bad because these units cant be properly diagnosed once a internal part goes bad. 5 yrs in and Im looking at just under a 1000$ in repairs for a 4000$ unit. All energy money savings is lost on repairs. I use to work on units that were 20-30 years old and were still operating with minimal repairs.

Iceman only diagnoses AC problems that are not covered under warranty and then attempts to charge enormous fees to get problem fixed. AC unit is less than 10 years old and per Iceman I have had 4 leaks, needed 3 evaporator coils and possible condenser coils all of which is not covered under the warranty. Carrier says nothing they can do, I have the contract with Iceman and have to use them. If I want to try to find another Carrier Dealer to honor my extended warranty I can try. No AC unit should need an evaporator coil every 2 years and continue to leak for 8 years straight. I need a new thermostat and cant get one because Iceman cant diagnose the correct problem because the thermostat is under warranty and I can only get a new thermostat from a Carrier Dealer and Iceman wont get me one.

RUN AWAY! I always trusted in the brand, however, when I needed help from Carrier, they dont want to deal with their certified providers. I purchased an Air Handler and a Condenser from two providers listed on the Carrier website to solving my cooling problem. The issue was not solved, and now they want to sell me another HVAC system more powerful. They will not give me any discount for the product that I just bought and have less than 2 months of usage. Honestly, it is a joke, they want to sell more and more equipment without caring about customer satisfaction. Very disappointed with Carrier.

I paid $6500 for a new furnace (59SC5A)/AC in July of 2016. Turned on my furnace on Friday 10/12/18 remotely via wifi thermostat and came home to NO heat. Called after hours service at $145 just to walk in and diagnose the problem. Bad gas valve that they do NOT carry and have to order and I have to PAY for the service call and the labor which is unacceptable. No heat for the next 3-5 days with temps in the 30s and 40s. SAVE YOURSELF THE HEADACHES AND STAY FAR AWAY FROM CARRIER. The quality is subpar for the premium price and I feel this is just going to be the first of many problems with this junk!

When my Trane heat pump finally expired after more than 20 years, I made the mistake of hiring a company, Bryant Heating and Cooling, which installs Carrier units. Within a year, the defrost board went out. After a few more years the compressor broke, Carrier replaced it under warranty, but Bryant wanted $1500 labor (about 2 hours work) to install it, but finally reduced the cost to $750. After installing the compressor, a valve in the heat exchange unit in the garage was found to be defective. A year later, the unit lost pressure, which was traced to a leaking canister next to the compressor (Im not sure what its called). The technician convinced Carrier to supply the part, but labor again was going to be $1500, but was reduced to $325. DONT EVER BUY A CARRIER! If I have any more problems, Im going to bite the bullet and replace this piece of crap which I can never depend on.

We installed a Carrier ECO efficient heating and cooling system about 9 years ago, heating worked without any problem but the AC never worked properly. It stops around 81-82 degrees even if we set it to 76 or lower, especially for hot summer days when outside is over 90 degrees. We had Carrier dealers come to check and perform maintenance many times but no help. They said the a/c is fine but might be inside programming problem or controller problem which they cant fix and ask us to contact Carrier. Every time when we called Carrier, we were told to go to local dealers but local Carrier dealer asks us to go to Carrier. We are trying to find out if Carrier can have someone who can run a thorough diagnosis to figure out what is going on but dont know who we can approach. The a/c problem we noticed is a/c doesnt run enough time and stop (sometimes just 1 minutes) even it is far away from the temperature we set on controller (we set to 76, room temperature on controller is 84) then the a/c waits for a long time to restart then doesnt run enough time and stop again. Hope this helps us to get to the right place to fix the issue

In less than three years of installing a new heat pump, we have had the upstairs computer board replaced, the outside capacitor unit and the upstairs blower motor. I have a case # given to me from Carrier for the concern of the unit. Of course, they say they havent had any complaints for these particular parts not lasting. According to all of the concerns I see from the reviews, I beg to differ. They have told me they will send a Carrier representative to us to have our unit evaluated if we have another problem as all things have been the inner electrical or computer parts. I have had no concern with our installer... just not happy with the product. I feel like spitting bullets.

I bought a Carrier Infinity 3 ton AC unit five or six years ago. In that time, I have had literally thousands of system malfunction announcements on my thermostat. I have had the air-conditioner repair tech at my house at least 25 times. I replaced fan motors and starter capacitors twice and other parts. Recently it wont cool to the desired temperature. Now its come to my attention the condenser coil is turning to dust. I paid for what I believed to be the best air-conditioner on the market. And it has just been one constant disappointment. The AC tech came out and told me that I need to replace the coil and that it would cost $2500 but he recommended that I replace the entire unit. The cost of a new one is roughly the same as that. So its basically totaled. Carrier will do nothing for me. I expected so much more. I felt it reasonable to assume that this would last many years.

We had a new Carrier furnace installed when we first purchased our home. It was running fine after 16 yrs but minor repairs were beginning to occur and at the urging of our furnace installer suggested we upgrade with a new one. So six years ago we replaced the furnace which was still functioning ok with the latest Carrier furnace. Well six years have passed and we have not had one complete heating season with the new furnace without it failing. It has been a continuum of hard lockouts with no heat in the dead of winter. Over the course of the six years we have paid for the cost of the furnace with service call fees replacement parts to include a new oil tank which they said was a possible cause of the furnace malfunctioning which to this date have not resolved the problems. Carrier has been absolutely useless in trying to fix this problem in a timely manner and kept telling the furnace people to try this and try that - all at my expense. As a company who provides consumer products as important as a furnace one would think they would be more responsive to the issue but all they have done is stonewall me at every step and meanwhile I still have a faulty furnace that they will not fix or replace. At this point I will have to replace this nightmare with a different furnace manufacturer and hope that their product and company backing will be what one would expect as a consumer. I will never again purchase anything from Carrier and I will certainly never recommend their product to anyone.

Carrier refused to fix a defective evaporator coil since it was 2.5 months past the 5 year warranty. They wouldnt consider contributing the part or any cooperation. I tried to send a letter to the president since customer service was useless and the customer rep wouldnt send it forward. They were also rude and refused to even consider the fact that an evap coil should not go out on an air conditioner that is only 5 years old. Id like to know if anyone has heard of any class action suits associated with defective coils. I cant believe all the comments about defective coils in this website.

I purchased a new home in 2005. The Carrier AC unit was installed in 2004 when the home was completed. In the last 6 years, my AC has failed 8 times and my heater once. In 2006, my AC failed and I paid approximately $100 to replace freon. In 2007, I replaced freon again. In 2008, I replaced freon again and then they discovered my coil had a hole in it. In all, I spent over $500 in freon charges and labor that were not covered by the warranty in the first 4 years I owned the home. A year later, my compressor wont start and I had to fix that. Then my compressor went out a year later. Now my compressor wont start again. The HVAC people will only tell me it has age on it. It is 7 years old. I have spent over $1000 of my own money fixing it. In between the yearly (and in two cases twice yearly) breakdowns of the AC unit, my heater failed in 2009.

Carrier Comfort Series unit - Puron. We are extremely dissatisfied customers. $4,500 was spent on a brand new, energy efficient air conditioner. We were told from the sales man that this was the top of the line product and will save time and money. We had this new unit installed on Aug. 11, 2014 and when we went downstairs to check it on Sept. 6, 2014 because it wasnt dropping the temperature in the home sufficiently, we saw that there was water all surrounding the unit. In +30 degree weather we called the company to say we wanted it fixed and they couldnt send out a worker for a few days. When a worker came out he worked for 2 hours that night and 4 hours the next day, he spent this time cleaning up the mess that was left by the installers. He told us when he had done all that he was able to that the unit was defective and the company was aware of 20 other units that were defective this summer of the same model. Apparently the evaporator coil was faulty on it. Waiting for the sales man to call back. So far no call. Not happy.

In 2008 we installed three Zoned Carrier Infinity 95% AFUE furnaces with 16 SEER Heat Pump Coils/Condensers in our home. There are two 3-Ton systems and one 4-ton system. Two of the systems have Infinity Air Filters and all three have Carrier Humidifiers. There are a total of 10 zones on the system. In the last two years, I have installed two 4 Ton Carrier Infinity Dual Stage Furnaces with 16 SEER Heat Pump Coils/Condensers where I work. All five systems have performed great. We have had no warranty issues or non-warranty issues. The systems cool and heat as expected. All were installed by the same highly reputable contractor. I highly recommend Carrier units.

Very dissatisfied with the quality of our Carrier 4 ton air conditioner (model 24ABB348A003). The compressor failed after only 3 years and it was not a blow out failure. The technician said it is internal failures most likely due to the quality of the compressor. The warranty of course only cover the park itself, not even the coolant they have to refill after reinstall the compressor. The diagnosis and the replace of the compressor cost about the 1/4 of the original cost and install of the air conditioner. It is ridiculous to have to spend so much on labor to fix a major component on an problem most likely due to the quality of their product.When speaking to a carrier representative, they do not stand by their product, only referring to the letter of the warranty agreement. Parts also does not include coolant cost. The excuse is that they do not know what exactly cause the compressor failure and they do not look at every compressor that failed, even those that failed in much less typical lifetime of the product. It is very good to know that Carrier does not take quality of their product seriously enough to diagnose major component that prematurely failed. Either that or they have so much failure on their compressor that they just dont care. Either conclusion does not speak well of Carrier as a company.

I had complaint Carrier for my split ac (1.5ton), this is my fourth complaint for your product. Last complaint was lodged for NOISE OCCUR IN SWING FLAP. Which was done by your engineer Mr. ** who had broken the swing flap and on the same day, when I switch on my air conditioner the swinging flap is not moving, and on the next day I again complain your carrier, then again Mr. ** come from your side as an engineer and said that it is broken by you, and you have to pay for this. Tell me why should I try to repair the air conditioner and why should I touch when you are providing services for your product, when the product is under warrantyor why should I touch I am not a technician of air conditioner. This part was totally checked and repaired by your employee and now today he is saying that you have broken the part and you have to pay for that.

I have several Carrier and Payne HVAC systems in several houses. I had 2 very simple technical questions regarding their thermostat. (Can the unit humidifier be set to greater than 45? and Where is the humidity sensor?) Called Customer Service looking for Tech Support line... no tech support line, they know nothing, suggested I call local Carrier dealers, i.e. local contractors. I did, they had no idea why Carrier would refer me to them. They dont offer tech support (as they shouldnt). I called back Carrier, went to Level 2 customer service... same BS, unbelievable... no more Carrier products.

It is extremely hard for HVAC companies to work with Carrier. My units coil broke so the coolant ceased working. I was charged $1600!!!! to replace the coolant although the coil was covered. Mind you, the coolant was lost because the coil failed. Carrier refused to cover it. NEVER AGAIN WITH THIS COMPANY.

I bought the 5 ton Carrier Infinity HNA26 indoor and outdoor unit heat pump system in 2007. My money was good; my purchase was not. Ducting was made to spec for the Carrier heat pump compressor in a new home heating some 3500 sq feet. 4 years later, 2011, the original compressor packed it in, a new compressor was installed costing me some $2000.00 more - labour and refrigerant. There were also numerous service calls prior, with among others the replacement of a honking reversing valve. Now in 2015 the 2011 replacement compressor has packed it in - another 4 years. Two (2) compressors shot! Junk! I phoned another heat pump outfit and they will install a comparable American Standard for some $12,500.00 here in British Columbia, Canada. That is a boat load of money to replace a Carrier unit that should have lasted some 15 or so more years. There should be a class action suit against Carrier for this!

We purchased a Carrier Infinity Series Model # 25HNA64A8003 in 2008 when we built a new house. We bought the most efficient unit with a 10 year warranty. We had always had a TRANE but went with a local company that promised we would be satisfied. In December 2010, we started having trouble. December 2010 we replaced the first compressor. January 2011, August 2011, October 2011, October 2011. We went through 3 compressors which our dealer failed to point out. After two, we hired another repair company and at this point we knew we were on number three. By this time, it is Labor Day 2013.He replaced the third compressor in September 2013 and found out that Carrier knew of the problems. Our local company, Simmons Heating and Air would not do anything about it either. December 2013 and now it is the capacitor and start cap relay. We tried to work out a solution with Carrier and our local Simmons Heating and Air. We decided to spend another $1400.00 to have the unit replaced in 2013. We now have Model Number 25HNB648A003. It is Labor Day, 2014 and we are sitting in 100 degree weather in North Carolina. The repairman showed up today and said it is now the blower in the air handler, which has a 5 year warranty which is now not covered. The repairman from Simmons said it is a very expensive part. So we are now past $16,000.00 after only six years of owning the unit. If I could afford it I would send the Carrier back to the company and have a new TRANE unit installed. ALL I CAN SAY IS RUN. DO NOT THINK TWICE... DO NOT INSTALL A CARRIER SYSTEM.

Carrier bought in 2006 has had over 18 service calls on heat pump. Never once fixed more than 3-4 months. Now has a coil leak in heat pump. $6640.00 quoted for new unit. $3700.00 quoted to replace coil. Never buy Carrier again. Carrier customer service could not care less. Out of warranty.

I purchased a new home and the day I moved in, the unit was not working. I have a 1 year warranty. The licensed contractor comes out often to either tell me the unit is frozen, needs to be charged or coil needs replacing because of an expansion valve has malfunctioned. Even when a/c unit is supposedly fixed, it does not cool the home properly. It takes at least 4-5 hours to drop 2 degrees. The a/c unit runs constantly and is very inefficient. HVAC unit is a 13 Seer, 2 1/2 ton unit and Im in a 2 story, 2,100+ square foot home. I have been in my home less than 3 months, and the 3rd coil is getting ready to be replaced. This is the 10th service call. This is the first Carrier HVAC unit Ive ever owned and will be the last one.

Purchased a new home June 2010, with an 4 ton Carrier Air Conditions. I was informed that the unit came with a 10 year warranty. In 2013 the condenser went out and 2 years later the compressor has gone out. Carrier warranty department is stating the warranty was only for 5 year. This was not the information given at the time of purchase. Now Im left with buying a new system. What a ripoff.

In 2007, I bought top of line Carrier air conditioner. Yesterday, I had the semi-annual service done only to find out that the coil is leaking and needs to be replaced. The technician said that these coils are defected and Carrier has redesigned them. Even though they are defected, Carrier will only pay for the part and I have to eat over $500 in labor to install it. This doesnt seem right that I have to pay for Carriers mistake. All I know is that I am done with Carrier products.

Just installed a new 2 1/2 ton Carrier air conditioner. It emits 85 decibels of sound. It was advertised to be as low as 65 decibels. This is intolerable at night! Carrier could care less!!! NO recourse for me. Buying Carrier was a colossal blunder! I have no one to blame but myself. As it turns out American Standard was the best choice. Trane was second. That was based on exhaustive research, after the purchase. I found what seemed to be endless complaints against Carrier. How do you test drive an air conditioner? Caveat emptor!

Carrier Evaporator coils. Work for a major a/c service company, ARS. I found 2 leaking evaporator coils, only 2 yrs old. Also noticed the air flow direction of coils TXV turn in back of evaporator. Customer ask me what I was looking at. I carefully explained the issue, was fired the next day.

Two-year-old system does not remove humidity from our home despite four service calls and a compressor replacement. The condensing unit never drains water and the Carrier dealer who installed the unit says all is okay/normal. As a result the humidity level in the house is always high, sometimes more than it is inside. Only two adults live in the home and the bathrooms/laundry room are well vented/exhausted. Does not appear from what I read that Carrier cares. Can the problem be linked to the refrigerant no longer being Freon? I have placed a portable dehumidifer upstairs which helps some and removes several quarts of water daily. We live in high humidity Indiana. Suggestions?

I have a 2005 Carrier Puron system and started having problems in 2011 which was 1 year after the warranty expired on the coils. I had to replace the coil for $1,100 which had a leak. I was told, like many others in this forum, that this is a known defect with Carrier products. I called Carrier and again, as many others have relayed, they did not care. They have a 5 year warranty. I now have the plated 10 year coil. I agree with all the other posts that Carrier is a rip-off and they have no concern for consumers and do not stand behind their products. I would never buy or recommend a Carrier to anyone. My a/c repairman told me Amana has a lifetime warranty and there are better brands that have better warranties.

I had 25 year old air conditioner that needed the usual minor repairs every few years, nothing major. My A/C bill was high so I decided to buy a new cost efficient A/C, against several technicians advice. I checked around and was told to by homeowners that Carrier was the one to buy. Theyve had theirs for 20 years without problems. I bought this one less than 2 years ago and have had service technicians out three times and the blower motor changed last year. This weekend it stopped working again and the technician said I needed a new compressor. Major repair. $1,200 cost. Called Carrier to complain and all they told me was that parts are free, but labor is not. The parts may be free, but the shipping is not! This is ridiculous! Less than 2 years old and Carrier is not doing anything about it. Back to homeowners that told me to buy a Carrier, they all bought them when they were made in America. Everyone who is having issues, I wager, their A/C was made in Mexico. Coincidence? I think not!

My home is a little over 5 years old and I have 2 Carrier split units. Low coolant and of course a leaking condenser. Carrier units are specific and do not use generic parts so a normal $300 condenser is $953. Carrier responded with, We are sorry. Your unit is out of warranty by 4 months. There is NOTHING we can do. No offer to get me a reduced price on a crappy piece of hardware they engineered and installed in their units. Had 3 HVAC specialists say the same thing... NEVER USE A CARRIER. They dont care crap about their customers and they ** you on the parts because you have NO CHOICE but to get it from them. Going to dump them ASAP.

I had a Carrier ac unit installed in my new home in 2016. I have regular scheduled maintenance every 6 months. Today at my maintenance visit I was charged $523.25 because of a bad TXV valve. My unit is currently off as I am waiting for the part. After paying almost $5200 for the unit and air handler I should not have to be replacing defective parts. I would not recommend Carrier products.

I installed Carrier Furnace and AC fours years ago with five years warranty. My furnace broke 2 years ago and I end up paying $900 for labor. My AC unit stop working 4 weeks ago right in the middle of summer heat. Technician came and checked it for leaks which cost me $700.00. A week ago, the AC stop working again, and the technician figured that the whole outside unit (Compressor, Condenser, and the Coils) were faulty and useless products. Although, the parts are under warranty, but I have to pay another $1200.00 for labor to replace the unit. I am very pissed about my decision to install overrated Carrier Furnace and AC units. Carrier units are useless and I dont recommend anyone to purchase anything from Carrier.

On our new house, the heating system is Carrier. Five years and three months now, it is out of warranty and the coil leaks have evaporated. Carrier refused to replace the part which, I think, is the quality problem. In Trane system, I had an AC which lasted for 24 years and is still going strong and did not lose freon. They just make junk parts. Two years after, the startup condenser fan will not start and they had to add a start-up kit to get the fan going again and patch up design. I will never buy or recommend any Carrier product to anyone I know. Just stay away from the product that they make.

Carrier Comfort 80 gas furnace blower motor & cage failure- The blower motor and blower squirrel cage have both recently failed on this 9-year-old unit. Preventive maintenance twice yearly has been consistently scheduled. Warranty was for 5 years for all parts except heat exchanger (10 years). Cost to replace both of these items was $960 less my 15% discount for being a preferred customer. VERY HIGH PRICES! The tech volunteered that Carriers prices on replacement parts is high. I found the same parts on other HVAC supplier websites for much less - I was initially not comfortable with handling the parts change out, but now seeing how it was done, could probably have done it myself & saved a bunch of $. I contacted Carrier, but got no response from them. Had asked for some $ warranty assistance since these parts failed prior to 10 years of service - my tech said that after 2010, Carrier increased their warranty to 10 years on other parts. This is the first time I have had any blower failures on a furnace earlier than 20 years of service. Apparently they just dont make em like they used to and Carrier doesnt really care about their residential consumer customers either. I wont be replacing any of this equipment (when the time comes) with Carrier!

On Dec 29, 2021, I had a Carrier Comfort 2.5 ton 14 Seers heatpump and air handler split system installed. It replaced a very efficient old Trane split system that was just too old and had broken down. The new Carrier heatpump has been nothing but a problem. On heat mode and auto fan it blows cold and ambient air through the registers and is constantly running. It kicks in auxiliary heat in the air handler often cause the heatpump is unable to provide enough hot air by itself to even warm the house and I live in Florida!. I expect my electric bill to go up by $300.00 more a month with this American engineered and built crap. The ac company and installers said this is normal for a Carrier comfort heatpump constantly blowing ambient air in heat mode and constantly running and hardly ever shutting off.Tried calling Carrier to tell them the problem and they referred me back to the ac company. My foreign made Trane heatpump heated the house well before it broke down after 20 years of use. Heard that an American company bought Trane and the new Trane heatpumps being built are also crap. So, that is why I went with Carrier. Next time, I will buy a Bosch heatpump cause American products are poorly engineered and manufactured with planned absolescence, inefficient, not dependable or reliable.... CARRIER comfort American piece of crap.

I purchased a new Carrier Infinity 25HNA unit in the summer of 2006. The purchase included a 10-year warranty. I just recently found out that my compressor locked up. (7.5 years). It has the Bristol compressor in it. My A/C guy mentioned that Carrier had numerous problems with this compressor. Carrier offered to replace the compressor but I would have to pay around $1400 in labor and additional parts to get my unit going again. On top of that, Carrier told me if I went this route there would be no further warranty on the unit. My other option was to pay $2500 for an entire outside unit and they would warranty this new unit for 10 years. I am very disappointed in Carrier. I have owned several other brands and never had a compressor go out. I own several rental units that the heat pumps have been going for almost 20 years. From the looks of this mess, i do not plan on ever buying a Carrier unit again.

I built a home in 2011 with a Carrier 48ES heating/cooling unit. By 2017 the units heater exchanger tubes are completely rusted and the unit must be replaced for a price of over $6000! I find it interesting that Carriers warranty only covers the unit for 5 years.

Bryant furnace installed in 2007 by certified installer and looked great. A couple of months back I noticed the plenum was bent and distorted with the seams opened up. Have had three authorized service technicians tell me they have never seen this occur before but deny any furnace malfunction. Bryant customer relations directs me to contact the Better Business Bureau to complain...really? I have been told my concrete floor heaved, my floor joists dropped, or the installer caused the damage. Unit looked fine when installed but it has lifted about 4 inches and destroyed the plenum. Anyone else ever seen something like this?

I purchased a Carrier HVAC System with 5 to 10 year extended warranty that is for parts & labor. While it is rare that I have had to call for service on the system, the few times I have, (including today) I am charged a service fee. This is the term used by the dealer so that I am paying for a service fee and they can say that I am not charged for the labor. I think it is misleading to buy parts and labor extended warranty and find the local dealer charges a service fee/call. Today, it was $112 to come out for less than 30 minutes. Granted it was on weekend after normal business hours, but the same has occurred during normal business hours.

Bought a state of the art Infinity series heat pump in November 2007 and yesterday December 31st 2013 was told the compressor was shot. I too have the 10 years parts & labor so a new compressor will be paid for, BUT the service tech calls me to his truck and pulls out this paper and tells me how this compressor is a huge piece of crap and there are thousands of issues with these things and his office will be in touch on spending ANOTHER $1500 or more to get another state of the art outside unit he named Green Speed... I am still waiting to hear back from my dealer. I totally understand with it being New Years Day having to wait a few days, but to spend over $5,000 in 2007 and be told, while still under warranty you need to spend $1,500 more for another outside unit is a joke...

Wow, horrible company. Bought a unit with a 10-year compressor warranty. Compressor developed a leak. They did nothing to repair/replace unit. Swore I would never buy another carrier. Bought a new house. Builder uses carrier. Less than a year the unit is rusting and corroding on the condensing housing and aluminum coil. Guess what carrier said, we will do nothing. Need I say more?

We purchased ours give or take 8 years ago. It was best deal in our price range and for size wise in comparison to the square footage of our home. I would definitely recommend them to anyone looking to purchase or replace their existing one.

Three top of the line Carrier units installed in the fall of 2006 has 100% rust and mold in all the copper evaporator coils inside the 3 air handlers. It has undergone consistent maintenance and service in the spring and fall every year. I contacted Carrier with the problem and they refused any assistance because the 5 year warranty has expired on the component, even though the local Carrier dealer who installed and serviced the units confirmed it is a manufacturing problem. The 3 unit models are: FV4BNF002, serial # 1606A82006; FV4BNF005, serial # 1106A87390; and FV4BNF005, serial # 4805A85599.If anyone reading this review is planning on installing a Carrier unit, please think twice and also read the 80+ other similar complaints. Also, please pass the word around so that others will not have to go through similar experience. The builder convinced us to install these Carrier units when we were considering another leading HVAC brand known for its excellent customer service and product reliability.

Moved into the new home in Dec 2012. By July 2014 had to have a capacitor replaced. Came home today and the entire unit is frozen. Was told by the serviceman that they were just notified by Carrier of bad modulators in the air handlers. $263 later (for labor), my question is... if Carrier knows of these bad modulators, why do I have to pay for labor to fix something that was wrong in the first place? Our prior unit (Trane) lasted OVER 20 years and in its lifetime we only had to have 3 repair calls (and all of them at the end of life of the unit). I will NEVER EVER buy another home if a Carrier is attached to it!!! I dont think a BRAND new home should have these issues and I should be able to have Carrier remove its unit and replace it with a brand that isnt going to nickle and dime me to death over the years!

We wanted air conditioning, and were told that we needed to buy a new furnace unit combination, so we bought a Carrier. It was 14 years ago, and we have had to have repairs done to this thing, every single year. I will never buy another Carrier product as long as I live. The original furnace was 20 years old, and had only been serviced twice in that time. This is a rental, and in our own home, we have a 37 year old furnace that has been serviced once. Neither one of these furnaces were Carriers. Never buy a furnace with a circuit board. They do not last more than a year. It costs more than $200 every time you get it repaired.

We replaced our old air conditioner in 2015 by a Carrier unit. The blower motor failed and was changed last year (2017). The motor was under warranty at a cost of $450.00. Again this year the blower motor failed and was again replaced at a cost of $420.00. I took the issue with Carrier and was offered no compensation. Stay away from this product.

We had just purchased a brand new Carrier Upright Inverter air conditioner which we had installed by accredited personnel of Carrier. The very next day of installation, the aircon would reflect ERROR every time we attempt to put on the unit. We reported this defect but they give us many excuses, wasting our time and just raising our blood pressure. We just paid P100,000 for the unit, and on its first week, we have to try putting it on 3-4 times before the unit actually turns on!! Its been a little over a month, and the people of Carrier and the Abenson Appliance store where we purchased the unit, simply gives us the run-around!!! Where do consumers go for HELP!!!

Our Carrier heat pump system was so quiet. The only way we knew it was on was the cool air filling the room. Although the Carrier system is more costly than other systems, it makes up the cost with efficiency. Our electric bill came down drastically after replacing our dinosaur.

5 compressors in five years - On June 29th, 2007, we installed a Carrier Infinity 3-ton 15.5 Seer heat pump model 25HNA636A003, the high efficiency unit, thinking that we would recoup our upgrade expenses in energy savings. Wrong! In 2009, the air compressor went out. We had installed under our five star warranty. Now, 7-30-12, we just had another compressor installed under the ten year warranty. The man who installed the latest compressor said this is a bad compressor by the name of Bristol. He wanted to sell me a new compressor for $2,500. Carrier knows this is a bad compressor and should replace it with one that wont keep burning out. I still have five years left on the five star warranty.

I purchased my home brand new. The very 1st year had problems with HVAC unit all told every year for the past 7 yrs Ive owned this home I have had to have repairs done to unit. Why is there no accountability from the company for such poor work.

I paid $13,000 for an Infinity System in July 2007. On New Years Eve, the furnace failed and we sat for three days without heat until the blower motor could be replaced. This summer 2014 the heat pump failed and I had to pay $3500 for the bottom line Carrier heat pump to match the remaining system. $16,500 for a system with TWO major failures in seven years? I AM DONE WITH CARRIER.

2017 AC Bad Condensor Coil after 1.5 years. Model 24abc636a300. $500 to find leak & add 3 pounds of Freon. $1500 to remove outside unit (take back to Carrier) & install new one. Several leaks on Cond. coils at welds & Baffle plate. Also they dont even install low pressure switches to protect the compressor. These are the notes from AC Tech: Found unit to have small leak in condenser coil. Appears to be in between header plate and coil making it difficult to bubble test. However video indicates a leak with electronic leak detector. Customer not interested in replacing coil under warranty at this time. Customer only wanted to charge unit. Leak will only worsen and refrigerant will leak out again and with no high or low pressure switches compressor damage could occur if unit continues to run with no refrigerant. Unit also has 45+5 mfd battery pack weak and customer declined replacing under warranty as well.

In 2011 we purchased a dual fuel heat/air. By 2014 it was leaking. Replaced the evaporator, at the cost of $700 not including the Freon we had added to the system. Then by 2016 it was down. Freon again. This time condenser leaking. $200 for the Freon, another $84 to find the leak, and now 1$278 to replace the coil. We asked carrier to replace the whole heat pump as we must have a lemon and they sent info to product review, we thought they were considering helping with at least the labor costs if not a whole new unit. I called back after over 2 weeks of not hearing, and they said they would only replace the coil, because our unit is over 10 yrs old! HUH? Its been less than 5 yrs, and they said we didnt maintain it in over 10 yrs! HUH, hello carrier? 2016 from 2011 purchase date is 5 yrs. Yes, the unit is maintained but not by your service contract. No wonder All Temp Co. Heating and Air Conditioning of Harrisburg, NC sells these. They get a lot of work out of these inferior products, over and over again. Run as fast as you can and buy a Trane. Wish we had. Maybe carrier might move back from Mexico. I guess it doesnt matter where its made if they wont stand behind their product. I think after 2 major leaks we deserved more than their attitude and bad record-keeping.

11/3/10: Burgors Always Dependable, (Pul drain not while); customer said that unit will run then furnace will go off. But not go on. Cleaned fuse off. Cycle unit a few times. Drain cleaned too, unit is running fine, filter ok too. Paid $100.00.11/15/10: Burgors Always Dependable, was here 4-6 times in the last two weeks do to furnace; will run fine for about 8-10 hours then furnace will go off and customer will reset switch on furnace. Service man did check; sensor cleaned, burner box check, salt test check passes at this time. Replace start, drain box cleaned and check to ok replace switch at limit box burner and will check heat exchange too. (Cycle Ok too!) Crack in heat exchanger not safe to run unit replace limit in burner box. Service man not know about 3 times. Customer was resetting furnace switch. Paid $150.00.Somewhere in here, Burgors tried to get me to give him $800 for the new heat exchange, I found out it is under warranty from Carrier and didnt go through him b/c Mechanical Heating and Cooling said I wouldnt have to pay the 800 b/c carrier will reimburse them.11/18/10: Mechanical Heating & Cooling, no heat replaced heat exchanger, also bad igniter system tested and running fine at this time; heat exchange under warranty. Paid $319.00. This is the bill I dispute b/c they charged me $111 for a rush fee without any knowledge of it being a rush fee or option to have it on a rush bases.11/19/11: Mechanical Heating & Cooling, No heat; furnace running upon arrival, let complete cycle, checked past fault codes 12 blower on after power up ran through several cycles running OK at this time, also flushed trap. Check incoming power connections, all Ok. Paid (n/c considering they were just there the night before).11/26/11: Mechanical Heating & Cooling, found furnace tripped on high temp limit, reset checked coil very dirty customer cleaned checked capacitor ok ,temp rise ok 46; cut hole in return in basement, cycled unit running ok at this time. Paid $89.00.After all this, Mechanical Heating & Cooling are now telling me that the venting system must not be the right size; seems to me that if this were true then why did my system run for approximately 6 yrs with no problems. Problems just now occurring; I spoke to _______ from Carrier and he stated that this is not uncommon; Well then if that is true, then why was the Venting for the system not properly installed? Wouldnt it still be Carriers fault since they installed it?

My June 2005 Carrier heat pump (50XZ036, packaged unit, 36KBTU or 3 tons) failed within the 1st year while parts and labor warranty was in effect. The evaporator/inside coil had to be replaced after more than one attempt by the original Carrier installer to simply recharge the leaked Puron (a trademark for R0410A, a type of Freon as for the old R22), and I hope for the best. The unit would quit cooling after several weeks of use. I heard on this site that 2005/6 evaporator failures are from using R22 evaporator coils, which are not designed to withstand Puron operating pressures.In 2009, when the parts-only warranty was in effect, the 2006 replaced evaporator coil failed, and I paid a second Carrier installer $450+ to replace the evaporator coil. The original installer wanted $900 in labor, of which Puron was ~$400. The 2nd installer had a lower Puron markup of x4 (~$25/#) versus x9 (~$50/#) for the 1st installer. Puron sells for $155 for 25 lbs. The 2nd installer in 2012 charges $35/# for Puron, R-414a.In 2010, the compressor failed to run for 20 hours; only the inside fan would run, and the failure corrected itself before the 2nd installer came to investigate the failure. The heat pump worked well in the next two years.In June 2012, I came back from vacation to a warm house (81F). The compressor was running all the time, and 72F air was coming out of the vent instead of ~58F. The evaporator coil leaked Puron, and it ices over. After 3 failed evaporator coils from the same cause of external tubing corrosion caused by the design of cooper tubing contacting aluminum fins, I can say that these non-moving and non-electronic components are a manufacturing defect.I am seeking that Carrier Corp. turn back the clock to 2006 and repair my evaporator coil for free for both parts and labor with the improved evaporator coil - something they should have done in the first repair in 2006. There is a Carrier October 2005 literature citing the option of getting a corrosion-resistant evaporator coil. This was never told to me in 2006 or in 2009. Why is there an option to a consumer to buy the $5000 heat pump with the poorly designed evaporator coil or the one with the improved tin version of evaporator coil? No one would buy the inferior product.The northern Alabama distributor mentioned that since 2010, Carrier will not install the inferior evaporator coils in the SE US. Just yesterday, this same distributor preferred to sell my 2nd installer the inferior evaporator coil while he had the improved tin evaporator coil. I asked him what his markup was in trying to sell these inferior evaporator coils. Oh, that is proprietary. After talking with the 2nd installer of my findings of the improved tin coil and the 2010 Carrier SE US directive, he called the distributor and found that the tin evaporator coil is available and cost less that the inferior one. If I do not get satisfaction from Carrier Corp., I am taking everybody to Small Claims Court.

I had the unfortunate experience of replacing two furnaces this year. One was a 12-year old Bryant and the other was a 7-year old Carrier. In both cases, the heat exchanger failed prematurely. In both cases, the technicians informed me that this is a known issue to Carrier with furnaces built between 2000 and 2012. In fact, they have been sued for this exact problem. In both cases, the part was under warranty; however, Carrier does not cover the cost of labor. Labor is the most expensive part! They also replace the exchanger with the same exact part that is known to fail! The cost of the labor and the other impacted parts cost half as much as a new furnace. In both cases, the technicians, which I trust, suggested that I not put any more money into the old furnace. The CO levels were through the roof, so they refused to turn the furnace back on due to safety concerns. Of course, the most recent happened during 3-degree weather in Minnesota.I feel cheated by Carrier for leaving flawed furnaces in the market. I feel cheated by Carrier for only covering the part (heat exchanger) when labor alone for that item is $1300. I feel cheated by Carrier for conveniently only covering standard parts for 5 years when furnaces are expected to last 15 years. I feel cheated by Carrier/UTC because my new furnace had to either be a Bryant or Carrier brand because my house was frozen and I had no time to research other service providers and their offerings. No reason to call customer service with Carrier. They elevated the issue to Level 2 support, which then told me to email their Management Review Board. I sent that email 10 days ago with no response yet. I have to be one of their top customers this year after purchasing two furnaces and an AC. At least have some respect and send a response that you are reviewing the complaint!

Installed new Bryant heat pump unit and Carrier unit 7 years ago. The large print communicates a 10 warranty on parts and labor, finer print says 5 yrs unless registered within 90 days, not sure what providing and name and phone number has to do with adding another 5 years - needless to say, bad on me for not reading the finer print and registering. On my second (third if you count the original) heat pump fan motor. 1st covered under the 5 year warranty, second $800 plus was not.Now my blower fan on the Carrier unit is gone. Again no luck with Carrier on honoring or at least part of the $1280 cost to replace the unit. They were unwavering on their position that because I did not register that they would not honor the same warranty they would have to in one of the three states that have laws covering such warranty conditions. Between differing house I’ve installed three new higher-end Carrier ac-heating systems. Never again.

I was a previous owner of a Carrier Gas Pack HVAC unit when in 2009 we decided to remodel our home. Since the HVAC system was 13 years old we decided to upgrade (??) to the Carrier Infinity Gas Pack. This system has been a nightmare. The 10 year warranty ran out because the registration did not get completed when in 90 days of purchase so that became 5 years. The original purchase of the unit was $6200.00 and since 2009 I have incurred over $4000.00 in parts and labor for circuit board, burners, induction motors and refrigerant. I now am told that I need another circuit board $1100.00 which is not under warranty and the unit is 9 years old. I am sorry that this company has a poor CSI but I will not purchase any more of their equipment. Unfortunately I really like the company that I use to service this piece of junk.

Stay away from Carrier as they have really bad customer service. They dont keep replacement parts in stock locally and they are located in New York which is really far from Florida which is where I live. My unit needs a part replaced and they dont have it in stock either locally or in New York and they do not know when they will have it in stock. I live in Florida where you cannot be without air conditioner. Their 10 year warranty is non-existent as they will charge you for shipping the part and if you want to expedite it for next day they will charge you even more. Now how is it my fault that the part is not available locally. What kind of service are you giving your customers if you are selling a product that you do not have parts for.

I had three Carrier units (top of the line) installed for our new home. Every year since, we have had numerous problems and service calls. Now, it has become unbearable. Last Friday, our air conditioning went out. It is now Tuesday and there has been no resolution or help from Carriers online or phone center. We replaced the air handling unit ($900) two weeks ago. Now, the compressor is bad in our main unit. We called the company that installed the units and they showed up and found that it was the compressor. When they submitted the information on the warranty, they found that Carrier knows that the units are bad and has a program to replace the compressor with a different brand. So, the guys filled out all of the paperwork (Bristol Program Audit Form) and run the diagnostic tests to prove to Carrier that it is the compressor. There was a long list of serial numbers and models included in this list (I call a recall list). Upon returning the information to the Columbia, SC representative to get authorization for the part, they are told that since they are now not a certified Carrier service center, that they are unable to do the repairs. So we have had to start the process all over again. The service technician seems baffled since they let him do one less than two weeks ago, with the same faulty product.Additionally, the service company is not sure that the new $900 air handler with be compatible with the new compressor, if we ever get one. The temperature inside of our home is 84 degrees and it is supposed to reach 100 degrees by Friday. Since I have three of these units, I am concerned about the future of the units and the failure of Carrier to be proactive in replacing the compressors that they know have been faulty. Again, calling the 1-800- CARRIER number just led me to someone telling me that it is my home and my problem to handle and that the problems with the compressors are very limited. However, it must not be very limited to have a written protocol for the diagnosis of the problems and the units affected.

We bought a brand new town home in 2015 with a Carrier air conditioner that was made in 2012. After only 7 years the oil and fluid leaked out causing the unit to seize up and die. Really disappointed in the overall quality and durability of this product. Would not recommend this lemon.

The Carrier/Bryant air handler for a heat pump has a plastic pan inside the unit to catch condensation. The plastic pan material is of poor quality for the environmental temperature swings that it should have been designed in which to operate. After only 2.5 years, the pan cracked in July, water soaked the air handler insulation, and caused the ductwork to drip condensation on to the attic insulation and ruin the ceiling below the unit. The secondary protection pan under the air handler caught the water that dripped from the air handler but there was no protection for the plenum and ductwork which was collecting a vast amount of moisture from the soaked air handler. This is where the ceiling damaged occurred. Florida summers are hot and humid so the unit will produce a lot of condensation and a broken pan causes a lot of damage and high repair cost.The unit was under warranty so the replacement pan is free but the labor takes 4 hours to remove the coils, replace the pan, and replace the internal insulation in the unit. The internal insulation is not covered by the warranty so that is an extra cost. So there is about $700 of labor and insulation cost to replace a pan under warranty. Plus I need to repair my ceiling where the leak occurred. I suggest that Carrier should recall these pans and replace them with pans made of higher quality material. Perhaps made with plastic that is thicker, more flexible, and can withstand extreme heat and cold temperature swings. The pan is located next to the coil so when the heat pump is operating, the pan gets hot and obviously brittle. Also units should be designed so that parts can be quickly replaced. That seems to be a lost art. I have done some research and found that Lennox has a thicker more flexible pan that doesnt crack under normal use of the A/C and heat pump operation.

I purchased a Carrier Infinity furnace in 2008 thinking that this furnace would last as long as my previous Lennox. My previous furnace lasted 18 years without any problems. Carrier instructed me that I had a 5 year parts warranty and does not include labor. I have just learned that Carrier offers a 10 year warranty on parts after 2008 and refuses to cover any cost of my repair. I have verbally stated that Carrier products are designed to fail just before 5 years are up and I seriously recommend that under any condition do not purchase any of their products ever. Their customer service is absolutely horrible and they like to hang up on many occasions. I wish I had never brought this piece of garbage.

Carrier Infinity heat pump residential - Similar problems as most others have listed. I purchased a top of the line Infinity System 3 1/2 years ago. The unit never cooled properly. Total Air Care was ignorant about the Puron system; they didnt know why it wasnt cooling. Ive had the TXV replaced twice. Ive had a motor capacitor replaced. Ive had the compressor relocated closer to the air handler. The last Carrier tech said I needed the evaporator coils replaced, $400 for labor. I installed a powered attic fan and had the attic re-insulated. Ive spent close to $2,500.00 on getting it to work properly. I still come home to a warm home. Ill never buy another Carrier - sounds like a little class action may be needed.