Talked into spending $4700 on a wall oven on the recommendation of an appliance retailer. My concern was even baking and reliability. Was told I would be very happy as Dacor was best on the market. Well long story short, it never cooked evenly and after 8 years quit working. Had to lug the heavy oven to the city to an approved service provider. They thought it was the relay board (told the brains of the oven). Service provider changed several things (sensors, board and whatever else). Nothing solved problem. Phoned me and said I was looking at minimum $2000 and up. He threw oven in garbage. We didn’t even send the gas money to bring the dud home.Thought it should last longer than 8 years. I phoned Dacor. They wanted to know exactly what the problem and diagnosis was so I told them to phone the Service Provider. Said they would but I had to email copy of receipt which I did. A couple of months gone by and never heard a thing and they are not responding to my emails. DO NOT RECOMMEND DACOR.

Our Dacor wall oven (model MOH 1305) is the subject of my concern. Purchased with confidence in Dacor’s advertising in 2008. The oven has had multiple visits by a Dacor authorized repair company who along with a Dacor technician determined that the oven needed a relay board replacement. This relay board has been replaced twice and has failed after installation both times. The relay board provided by Dacor appears to be the problem. Each repair/service call costs approximately $300.00 with no guarantee that the next relay board will work. Our conversations with Dacor give us no satisfaction. Dacor now tells us that our “superior product” of 11 years is just too old. Additionally, they tell us that Dacor products are “superior products” that are designed to last somewhere between 10 to 15 years. There is no excuse for Dacor since the replacement relay boards they are sending us seem to be defective. Their excuse that we have an “old” oven is wrong since the problem is with their defective replacement parts. Beware consumers when thinking about purchasing Dacor products.

My Dacor (3 years old) oven top burners igniters dont stop after being turned on, although they are burning. Ive tried drying them for many hours and applying rubbing alcohol. The front ones do this all the time when we turn them on. When we turn the left front burner on, the front right ones igniter does it along with the left! The back ones do it occasionally, so are still usable. Apparently this is a common problem with Dacor units. Why havent they fixed it? Weve had them fix the electronic panel at huge expense, and are not going to call them again. When the back burners stop working, well get another unit. Ive had gas stoves for 30 years and have never experienced anything like this poor quality. Its amazing that they are still in business.

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

We got a Dacor oven and microwave wall mounted Unit 7 model DMT 2420S when we remodeled our kitchen. I have had problems with the microwave with sparking on and off. I have stopped using it as I am worried about a fire.

I purchased a Dacor refrigerator. I needed to order filters. I called Dacor and ordered paying $178 plus a $29 2nd day shipping. They sent the wrong filters. The invoice is right. Outside box is right but inside were two Whirlpool filters. I called and asked them to send return label to ship back and to send the right filters. Deidra, the manager in customer service, said No, you must return those filters and yes, you were sent the wrong filters. They will come back into our warehouse and we will then send out your new filters. I said I paid 2nd day because I needed them now. She suggested me paying for two more. Whatever. I told her to send return label and I will order somewhere else. I wish I would have seen 226 consumer complaints before ever ordering anything from them.

Our refrigerator is 5 years old and has had a problem with icing up in the freezer area, resulting in a loud noise from the freezer fan. We originally called Dacor for service but they could not get to it for 2 weeks. An appliance repairman installed a new heater for the defroster. This only worked a short time and happened twice with a cost of over $1000. A couple of months ago, it happened again, and we were able to get a hold of ** at Dacor customer service. She knew exactly what was causing the problem. She ordered the parts and directed a factory-approved repairman to install over $800 in parts and we are confident the issue is resolved. Thank you, Dacor, for standing behind your products.

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

We purchased a Dacor oven stove top. It is about 10 yrs old now. 3 years ago we had a problem with the ignitor and had it repaired and paid over $200.00 for the repair. 3 Years later we are experiencing a similar problem with the ignitors clicking on and not turning off. I have called for repairs on this but expect this will cost me some more money. I have been online and have seen similar complaints leading to believe that this is a common problem and I would avoid purchasing Dacor ignitor products for the stove top, until resolved.

When we recently remodeled our kitchen, we replaced our Dacor double ovens that we had had for 15 years. These were great ovens and not one problem with fairly heavy use, so we bought the Dacor Modernist double ovens. The ovens are usable, but they are the worst engineered product I have ever experienced. First, there is no clock on the stove because as I was told the clock would etch the screen if it was on 24 hours a day. Second, the sound the timer makes is so soft, even on the loudest setting, cannot be heard in any room but the kitchen, so I paid a premium price to carry a timer with me, so I know when my oven is done baking. Third, if I turn the oven light on, the timer either stops completely, or it resets to the original time. Fourth, the oven buzzes when it is cooking. Fifth the user manual is useless and there is no video or online information on how to use this oven that is not user friendly.Finally, I have talked to Dacor and have had the repair person here, but he knew nothing about this oven. I am sorry every time that I use this oven that I did not buy my other choice, which was the Woof double ovens, but we thought this would be wonderful product, like the wonderful product that our previous ovens were. We also thought Dacor was a family company, but is now owned by Samsung. What a disappoint these ovens have been. The engineering for this product is a disgrace for any company and I no longer see the Modernist products advertised and it may be because it is such a poorly designed product. I never met a computer that I did not love, but this is not the electronic wonder that was advertised when we bought the ovens.

I was and, I repeat, was a loyal Dacor customer. I gutted and rebuilt a kitchen 9 years ago and purchased a Dacor stovetop, oven and microwave. I remodeled my new house 5 years ago and again purchased Dacor stovetop, oven and microwave. Consumer reports provided favorable reviews of the appliances I purchased below.First red alert: The oven Model MORS130S and Microwave Model DCM 24S LED did not match. The microwave was green; oven was blue. The brochure was in black and white so there was no way of knowing that aesthetically they were a mismatch ... it was very sloppy(!) and very deceptive by Dacor. I mean when I waited weeks for my appliance order and the oven is already installed with a big fat ugly LED screen, what was I supposed to do, yank it out and start all over again? This was disappointing!Next, I was simmering chili on the stovetop (5 burner, gas) and, lo and behold, 18 flames started exiting through the turn knobs resulting in a meltdown. The gas was leaking through the tubes underneath the stovetop. I just happened to check the chili while I was gardening to watch the house almost burn down and btw, it was difficult to put out the flames because the natural gas was leaking under the unit. Seriously! I called customer service and they got hopping right out to fix the issue. This scared the heck out of me. It is negligent to have a product like that on the market.After about 13 months into the life of the Model MORS130S oven, the touch panel failed emitting a CO1 error message. I was told it was $140 to fix it and that the panel was defective, great quality there, Dacor. And the added joy to the CO1 error message is that the unit beeps intermittently all day and all night long unless the power to the oven is killed. Joy... now another issue - Model MORS130S oven LED lights are burning out. Seriously, what else will there be? Now its $175 for LED panel and another $100 to install by an authorized Dacor service man.So I called Dacor back again today because the LED light out was annoying me. They offered nothing. To be fair, my appliances are out of warranty but seriously, Dacor nearly burned my house down. They should be winning me back as a customer if they really cared about their customers and having long term repeat business. Never again, Dacor, never!

I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen. My other appliances were made by GE and Bosch. Ive had to service my GE appliances a couple of times in the last 8 years, but it is the Dacor that has given me the most grief and it was the most expensive appliance purchased. It has never been reliable with regard to convection baking. Initially I thought it was my inexperience with a convection oven. I read everything I could get my hands on and kept trying...after talking with a friend who does quite a bit of baking I realized its not me, its my oven. Then the real problems started. First it was the broiler/ignitor, next it was the membrane in the keypad. Two months later it was the relay board and this time it was the broiler/ignitor....Again! Started calling Dacor when the relay board went out because at this point I had spent $1,000 on repairs....after I had paid $4,000 for the range itself. For the last two repairs Dacor has paid for the parts, while I paid for the service call and labor. This has reduced the cost of my last two repairs by about 50%, which is very helpful. However, Im still very disappointed in the product. I spend a good deal of time in my kitchen and do quite a bit of baking, cooking, and canning. I thought that if I spent more money and bought a high-end appliance, it would serve me well. At the rate that Im going, I will need to purchase another range, unless I want to keep throwing money into repairs on this one, which I dont. I will not ever purchase (or recommend) another Dacor product again.

I recently complained about my Dacor dishwasher that would stop running during the cycle because of a faulty circuit board and touch pad. The repair would have cost me $500.00 to replace the entire touch pad and circuit board and the Customer Service department was not in the least helpful or concerned. After making the complaint on this site, I received an email the next day from James who was very nice and asked for the model, serial number of my dishwasher and who was the repair company I used. I emailed the information back to him and after verifying my information, he informed me that the parts would be shipped to my house at no cost and I would only have to pay for the service call! Now that was great service from a company who is trying to make good for a bad item in their appliance line. My repair person told me that Dacor is now using a different manufacturer for their dishwasher so hopefully it will be a better product.

We got a U43 relay error on our Dacor oven of 4 years. When we finally add up the cost to replace the part, it will exceed $500 and Dacors only response is, Sorry, it is out of warranty. Of course I do not understand why a relay board on an oven would short out after a few years. Not happy and would not recommend the manufacturer.

I built my home in 2003 and installed a Dacor 30 wall oven. After several years of poor performance, we started to get an error message. Dacor suggested replacing a board for $300. That didnt work so they had me replace another $300 board. That didnt work so they told me I needed a new front panel and it would run about $1,000. That board is on back order and they dont have a replacement date. Thinking that its bad business to sink $1600 into a troubled product that has terrible reviews on the internet. We found out that once you go with Dacor, you need to stay with Dacor due to an unusual, nonstandard size.Thinking that Dacor has improved their product we ordered a brand new $3,000 Dacor RO130 30 wall oven. It arrived promptly and I removed the defective $3,000 oven and put in the brand new $3,000 Dacor RO130 oven. What I got was a dead brick. The Dacor customer service has been awful, and will not allow me to talk to anyone in their technical side. The oven is getting power. Dacor customer service wouldnt help me unless I could prove that the unit was getting power. So I had to get an electrician in to prove that I had properly wired the 4 cords that came off the original defective Dacor wall oven. Get service help? No chance. I live 100 miles from Seattle and no one wants to work on Dacor. So here I sit with a $3,000 brick. No service and Dacor has no clue on how they will service this wonderful $3,000 RO130 30 wall oven that is an out of box failure. I dont see how a company that has this bad of a product, two generations of defective ovens, bad customer service, reluctance from the repair community to work on their products will be in business much longer. If you are considering Dacor appliances, consider the problems that I am having. The nonstandard size of their ovens will lock you into future purchases to replace their products that dont last 10 years.

I would never buy another Dacor product. The microwave totally crashed and now the oven will not heat. I have had contact in the past regarding repairs and they are outrageous. I plan to replace both items rather than paying unreasonable costs. Very unhappy.

Lemon appliances. The dishwasher breaks every 6 month. The gas range top breaks every 6 month. The Microwave breaks every 6 month. Awful products!!!

I am very, very pleased to report that I was contacted by Dacor a day after I posted my review which addressed a second failed relay board in 7 years. A really helpful Customer Service Representative called me (not emailed) to discuss the issue in great detail. Within a matter of days, a local repair service had received the new part from Dacor and scheduled an appointment with me to come out and replace the defective part. Dacor covered both the part and the labor. Im really sorry that the oven needed a second major repair but I will say that Im impressed with Dacors resolution of this issue!

We remodeled our kitchen less than 5 years ago. As we have owned restaurants in the past, we wanted commercial quality appliances. I was looking at Sub-Zero and Viking or Wolf. Unfortunately I took my Home Center convince me to purchase A Dacor package. That was a mistake. Even though these appliances cost as much as the those brands, the quality is not even close. After spending $22,000 on appliances I have quickly discovered that these appliances are junk. First the microwave began to arc and nearly caught fire. Even when they installed my cooktop. I noticed that the burners in the middle were marked incorrectly and the blue LED indicating the burners are on was burnt out.After only a few years, now my ovens are not working. And right before Thanksgiving I am without ovens. My old ovens were almost 50 years old and worked fine. These $6000 plus ovens are not even 5 years old and are down. I am kicking myself for not going with my original plan. If you are considering Dacor, I would not recommend.

When the beverage center was initially installed 5 or so years ago, I went to put wine bottles in the wine drawers and surprisingly, the shelves are too shallow to properly hold some of the bottles especially tall Riesling bottles. I contacted Dacor to get some response to the poor design and got no response. Now the unit wont chill and I have just paid a repairman $162 to tell me it is not repairable because the unit has a leak in the refrigeration system and it is within a foamed in area of the system. So after only 5 years, I am replacing my wine fridge, not what I would have expected from a brand that touts itself as being high end. I am very dissatisfied with Dacor and certainly will not be purchasing anything of that brand again.

Dacor Distinctive Series Range model DR30D - One week after the appliance warranty expired, the oven stopped heating. The repair man replaced the circuit board. We still got a code 33 when we try to get the oven to heat to 400 degrees. Called customer service, they said to flip the breaker to the unit off for a few minutes. Seemed to help but we do not use the oven much, as we also have a Meile microwave/oven that we love and use that more. Then I cleaned the oven using only the ovens program. That locked down all of the gas cook top knobs. I called the repair service, it snowed on the Saturday of the appointment. They cancelled. I did not check the stove on Sunday. On Monday the repair service walks in and simply turns it on, no problem. VERY FISHY!!! I have heard the manufacture can control it by computer chips. This appears to be very true. Now the stove does not heat past 250 degrees. After speaking to a few people it appears this is a very common issues. Dacor is a lemon. Do not waste your time and money.

One year ago I completely changed out all appliances in my kitchen. My favorite of the four appliances is the range. We have enjoyed all kinds of new cooking techniques. As my wife put it, I did not realize how crappy my previous range was. Gourmet cooking is what Dacor is founded on and we could not be happier with the performance. Our favorite feature on the refrigerator is the in door water pitcher. Fresh cook water that can be taken to the table and refilled upon placing it back in the refrigerator. And the combi-microwave is an incredible second oven. All products have performed as advertised and promoted, and with a three year warranty whats not to love? Thanks Dacor for making amazing beautiful appliances.

The enamel on the bottom of the top oven has blistered and the metal beneath is exposed. If the oven is heated, there is a chemical smell. This is such a dangerous situation that the ovens (double) are being removed as I write and will be replaced with a different and more reliable brand.

The Dacor gas range/ oven and wall oven were here when we bought our house in 2010. I would never buy any Dacor product again. I will have to look for a replacement for the gas cooktop range. The Dacor gas cooktop is OK except that EVERY time you turn on a burner, one or two of other igniters start clicking and wont stop until you find which one it is (not always the same) and turn it on and off. Please heed this and all the other warnings from the choir. DO NOT BUY DACOR!It is all very expensive junk. The oven temperatures fluctuate while baking. The oven range unit is out of warranty. So our home warranty AHS covered it but they kept sending out the same grubby slob who never fixed the problem but did charge us for the $75.00 service fee. They replaced the oven controller and the temperature sensor. This did not fix the problem. We have a full size oven that we cannot use! Then F1 beeping nonstop, and we have to turn power off to stop it. Now, out of the blue the downdraft fan just started extending and retracting over and over again with no way to stop it without going back to the electrical panel and flipping the breaker that it is wired into. That leaves us with no kitchen and no bathroom plugs! I hung up after 35 minutes on hold. I was just trying to find a certified technician in Bend, OR. Piss Poor Products and Very poor customer service.

My ovens have had to have a new board, dishwasher rarely works, my cooktop cant get parts needed! The worst appliances on the market!

I wrote yesterday, perhaps a little too hastily that our motherboard was dead on our Dacor stove. The repairman came today and fixed it by removing it from the front of the stove and unplugging two plugs and plugging them back in. Everything works fine now and we are vastly relieved. The repairman commented that most people are very happy with their Dacor appliances and he doesnt repair them very often.Total relief. Also hope this doesnt happen again because though extremely simple to repair, it would become very tiresome to remove the motherboard and fiddle with the sophisticated circuitry if we had to do it ourselves. I wasnt watching real closely what the guy did and dont know if I could do it myself.

I had a Thermador kitchen for more than 25 years and I was very happy with their products; I had a Thermador slide-in range with downdraft vent and a dishwasher and a KitchenAid refrigerator, but it was time to upgrade. Now, I upgraded my whole kitchen with all Dacor products and I am super happy, my 30 inch range top has extra wide grates which allows my wife to cook with extra large pans when she prepares food for donation, my updraft vent catches smoke and grease much better than my downdraft, my refrigeration is very nice looking with french door and middle refrigeration for my cold drinks and my dishwasher is very quiet. I invited a few friends home and they have admire my new kitchen. It has been more than months since I bought it and no problems.

The oven I purchased is the Dacor double oven, model number - ECD230SCH, I purchased extended warranty on the ovens. This was purchased when I bought the ovens. I have renewed this and still have a warranty for 2 more years. I cannot get anyone to do the repair on this oven. My location is at the Sardis Lake. I cannot get anyone out to service. I do not know if you have any thing to do with this. I have had an oven out since June 2013. Please help, Dacor should have service reps in this area. I am in Sardis Ms.

We installed 2 Dacor wall ovens, a 5-burner cooktop, and a downdraft fan in 2000. The convection ovens bake perfectly and have performed without fail. After 7 to 8 years of daily use, we did have to replace the door hinge on the oven I use most often. We are in a rural area so the repairs are accomplished through Sears. The replacement parts arrived in a timely manner and the oven has worked perfectly since. The cooktop is easy to clean and the heat is even. The downdraft fan is effective and easy to clean. I would be confident to recommend Dacor products.

I purchased most Dacor appliances when I built my home in 2015. Their induction cook top and dishwasher kept breaking down one by one. The first time the repair service was done well. Early 2019, their cooktop broken down again and I still have the half broken cook top for almost 4 month now. We have been emailing back and forth, firstly Dacor promised to mail me the parts, but then a different customer rep reached out saying I have to take the broken parts out and mail it back to them before they can send me the replacement parts. That means I would have to live without a cook top for a while. There is even no estimation when I will have it fixed!! Dacor dont value their customer and Im comfortable to say it is the worst product quality and service I have experienced in my lifetime. Never recommend it to anyone!!

I wish we had seen these reviews before we spent 6k on an oven and cooktop. Ordered cooktop and oven in November. Custom color over to match cabinets, still have not received oven (were at the 8 week maximum wait time already). Cooktop appeared fine when we received, but when we went to install, noticed something rattling inside. Looking through vent, noticed several broken interior pieces moving around. Contacted Dacor 3 weeks ago for a replacement or repair, and still nothing. They made us go through dealer, and last week told dealer we refused service. Ridiculous! Now they are telling dealer they cant find a servicer nearby. Am considering declining payment through credit card company for their lack of follow through and service, and let them come get their unit.

We bought this oven and had it installed a month ago. Id love to love it, but unfortunately I dont even like it. Immediately after installation I noticed the touchpad for the bottom oven didnt work. I called Dacor and spent quite a bit of time while someone did the standard is the power on run through. I was told someone would have to call me back in the morning, at 9 am. The next day at 10 am having not heard a word, I called back. I was given the option to be called back (you wont lose your place, and our first rep...) Great! Nope. Four hours later still nothing. I called back again. Someone answered quickly and after a short call arranged for a service person to come out in a few days.Fast forward a few days and the serviceman arrives. Hes clearly never seen this kind of oven. He calls Dacor and talks to their troubleshooting department. They decide the motherboard is bad and reorder. Well, its been 10 days. *crickets*. There is no sense of urgency... In fact nobody even seems to care that my $7500.00 oven doesnt work and the microwave literally cant even pop popcorn. I would expect the company to rush delivery of the part. If need be replace the whole oven and figure out what is wrong with the motherboard on your own time. What I didnt expect is for literally everyone involved in the process of choosing and buying the appliance to not be able to find a solution. I give my new oven 1 star out of 10, because it looks nice. Id rather have an oven that doesnt have a smart feature and actually works. FAIL Dacor.

I purchased a column, panel ready fridge and freezer. There was a promotion for 10% rebate, which took me 3 months of emails to obtain and they only issued a partial rebate even though I supplied them with proof of purchase. The service was dismal. The app for the cameras and interface with the appliance hasnt worked the whole time I have had the units. They look pretty and work ok as far as cooling, but for the price they charge they should provide exceptional customer service and being that Samsung owns them you would think that the app would function.

Front bevel of my first rsd30 range purchased in California in 1999 cracked within nine months. Dacor said it was a defect in the design and would fix it for free. I sold the house in 2001 but the range was still not fixed. I moved to Nevada and bought a new rsd30 range and same thing happened within six months. It took a year to get it fixed at their expense. This bevel also cracked again for the second time in March 2011. Their response to this was to offer me a new bevel for $180 and I would have to pay for the installation. I declined the offer. The bevel is still cracked at this time. At the same time, I bought a PMOR30 over the range microwave and the front handle broke at least four times. And finally, the whole thing broke down and was not repairable. In Aug. 2008, I contacted Dacor and they agreed to replace it with a new DMT2420 over the counter microwave for half the price ($390). Last week, this one blew up on me. Sparks were coming out through the side and a big hole in the removable shield and burn damage to the wall of the unit. I do not believe this unit is repairable. I contacted Michael at Dacor. He apologized and said that theres nothing they can do about it as it is out of warranty but they will look into it. What I want at this point is my money back that I paid for ($390) and for them to pick up the unit and get it out of my house. I will never buy another Dacor product again.

We purchased a Dacor 30 Heritage Gas range and installed it in early Oct 2020. Within a day a gas leak from the back of the range was identified by our gas contractor. Dacor repaired it quickly (12 hours). I was impressed (though concerned it already had an issue). In December 2020 I noticed that the oven indicator light was not coming on. I contacted customer service and despite indicating that there was a problem, was simply told what the light was for. Then, in February 2021 (under 5 months after installation) the oven stopped working. The service technician indicated it was an electrical issue and the gas would not ignite. It has now been over two weeks and we still do not have it repaired nor any indication of when it will be repaired. We spent $5200 on this range. I do not recommend Dacor.

The wall oven’s glass was damaged by a guest. Customer service at Dacor was exceptional. Within a day of advising Dacor’s customer service, I received a call from the service man and the replacement was installed the very next day. The service man was considerate by calling first and coming exactly when he said he would. He was very professional as he replaced the glass in a matter of minutes. I would choose Dacor again.

We have a dual fuel Dacor oven purchased in 2001. We have the manual. For some reason, after cancelling a timer, the oven locked at :4. The owners manual was no help. The Dacor website was no help. We turned off the circuit breaker then turned it on again and finally, the oven worked.

Got a great online deal on Dacor LP gas range. Was new but had dinged side panel according to store. Couldnt see the ding in photos and it would be hidden against cabinets anyway. Range is finally delivered and is new as advertised. Works great for a few days but then the oven wont hold temperature and then wont light. This is when the nightmare begins. Samsung now owns Dacor and getting to the right people to make a warranty claim is insanely difficult. After making the repair claim we get notified that there is no warranty coverage for service as this was not a new unit. Pardon me but we have the sales receipt showing that it is with full factory warranty. They finally agree to accommodate us and then repeatedly cancel repair tickets. After many calls to fix this, they now tell us that no service center will come to repair the range! They offered a refund minus some sort of discount based on a stove being used for a period of time. Oven stopped working a week into having it and they want to DISCOUNT a refund! Made BBB complaint and their response was they would have someone reach out to the customer. Today they did that and we are still at no resolution. Told them they have 3 options, fix the range, replace the range or refund us completely and I will make arrangements to fix the oven. They say there are no ranges in inventory to replace this one with with. No one inside the US will call or reach out to fix this fiasco and we are left with someone that is not allowed to make decisions that speaks english as a second language. Sad thing is that its a basic range that at first seemed to be a great design and would be great to have in our kitchen. Its now endless headaches because Dacor refuses to step up and remedy a defective oven part with a service call from someone that would require likely higher pay than their network providers.

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two computers replaced for over $1000 each and other boards replaced. Problems started just after the manufacturers warranty ended. I consistently get a U60 fan error message, no matter what Im cooking and no matter what cooking cycle Im on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

I purchased Dacor Brand cooktop, oven, microwave and dishwasher. The dishwasher quit working after four weeks. Price tag for the dishwasher 2,800. Three weeks later Pacific Sales in Corona will not take the dishwasher back and replace with a new one. Dacor is struggling to provide a service tech in my area to look at the machine and honor the warranty. In the mean time I am shelling out money for Dawn dishwashing liquid and washing the dishes by hand. Complete JOKE. If you want a brand that will not stand behind their product... purchase Dacor. Want a salesperson who will talk up a brand but the Store washes their hands of the transaction after payment, shop Pacific Sales in Corona Ca.

We purchased this unit 7 years ago, just a family of two with visiting grandchildren. Unit came, had a crooked door and a bent latch, which we had serviced and supposedly corrected. When self cleaning the latch still made grinding noises. Over a year ago the oven stopped working period. A December service call said needs a new latch, sensor and display -we are now in 4 figures($). Oven operates for month and a half. January 2019 Service call now new door latch, relay board and main wire harness 4 figures again double! Oven stops working yesterday (June). Service call today new latch, motherboard and something else and another 4 figure repair cost. Same repair parts same problem! Patience is a virtue, but repair costs are sinful! Next step, Boat Anchor! Problem from the beginning and still a problem now.

We renovated our kitchen and as part of this had installed the new Dacor Modernist Fridge and Freezer columns at a VERY hefty price tag. We were going to get a subzero and changed our minds when we saw these products - the styling, design and function looked so much better than Sub-Zero, despite the higher price tag. Well, fast forward about 8 months and we dont have a functioning fridge. It stopped cooling out of nowhere. We had to throw everything away. After FINALLY getting a repair person to the house, they told me that it was because the fridge had run out of gas (freon or whatever the coolant is thats used). When asked how that happened they said they didnt know, but that they couldnt repair it as they needed a part from Dacor. A WEEK later, they finally got the part and came back to repair the fridge. 4-5 hours later it still was not repaired and they said they needed another part. Its been almost two weeks since then and the part has still not arrived. We had a BlueStar range installed when redoing the kitchen and when we had a problem with that, they overnighted the part, so that they could fix it right away. This is not the case here - the customer service has been absolutely horrendous and Ferguson Appliances (where I bought the fridge from) has been at their wits end with this (I cant say enough about how wonderful Ferguson has been to deal with). This has been a nightmare. Now the repair place wont even schedule a repair date because they dont want to lose the time again in case the part doesnt show up again... DO NOT BUY THIS FRIDGE. I should have known better not to buy a Samsung (yes, Samsung bought Dacor a few years ago and these products are glorified Samsung units).

I purchased the 30" All Gas Heritage Range, the Convection OTR, and the Counter Depth Refrigerator! I am obsessed with all of these gorgeous Dacor appliances! From the brass caps on the range, to the chilled water pitcher in the door of the refrigerator...Dacor has thought of it all! I have enjoyed cooking more and would recommend these products if you are wanting to update your kitchen appliances!

I recently upgraded my kitchen and had always heard that Dacor has been a reliable high end brand for kitchen appliances. Their refrigerators have a lot of space, and everything can be easily organized. All the appliances work as intended, and they also all look great. The stainless steel Dacor uses to make these appliances look smooth and clean, making it one of the most beautiful kitchen appliances I have ever owned. If you want a functioning kitchen with appliances that always look nice and shiny, then I would highly recommend Dacor.

We had our whole kitchen renovated and purchased Dacor appliances through Caplans Appliances. We purchased the appliances in the summer of 2019 and they were shipped shortly after. Since our kitchen was still under construction the appliances sat in our home. They were installed the second week of November. Two months ago, I woke up to a sucking noise from the dishwasher. The dishwasher had a code of LC. We removed the custom kick plate to realize that there was water damage. Dacor has been contacted on numerous occasions regarding this and the dishwasher continues to leak. We have had 5 service calls to house and the problem persists. The seal has been replaced twice in a 2 week period. The repair company HARGTA gives us a window and does not show up at that time causing me to sit around all day waiting for them and then some days having to cancel work. Dacor customer service continues to say the Regional Tech Manager will be the one to provide the resolution and we have not heard from them yet. The reviews on here clearly indicate that the dishwasher leaks. We are risking damaging our floors which were put in at the same of our renovation. Looking for a resolution ASAP. To those considering Dacor appliances do your research.

Like many of you on this site, when we remodeled our kitchen in 2000, I researched and decided to shell out the extra money for the highly recommended and higher priced Dacor everything. We got a double oven, glass 30 cooktop and an exhaust fan. 12+ years later, I wish I had bought GE! My ovens have had so many problems I cant even count. Basically, the temperature doesnt hold correctly. I have used oven thermometers and my husbands fancy gauge to check temp. I had a whole transformer and control panel changed out in hopes that it would correct the problem, but it didnt. I think it has something to do with the self-cleaning. I think it gets so hot that it fries the controller. I never use the broiler so its not like I left the door open and wasnt supposed to. This afternoon I set the oven to preheat to 350. I set my little cakes inside that I was making with my grandson. About 5 minutes later, it smelled like something was burning so I checked the little cakes. They were already charring on top and then I noticed that the top element was fiery red, basically on broil! What the heck?! This is ridiculous! Im not going to spend another $500 for another repair! I am waiting to see what the repairman says.On another note, my stovetop cracked twice! The last time, Dacor was nice enough to sell one to me at cost and my husband was able to install it. It didnt match the old one and I was told by Dacor that they dont make them anymore and that is made by a third party supplier now. The old one had a textured finish and this one is just very shiny and scratches so easily! I hate it. We also had a retractable exhaust fan put in because the stovetop is in an island. Every time I turn it on, my basement smells like whatever is cooking. Now the buttons dont work anymore. That is unless I jab them so hard with a sharp object that it finally makes enough contact to work! This is another part that we got at cost that my husband had to crawl around and repair that still doesnt work.So, all three Dacor appliances we bought have turned out to be very disappointing purchases. Dacor should stand behind their products better, offer longer warranties or better yet, build better products! I would never recommend these products to anyone!

Our Dacor oven is 2 years old and the oven door stopped closing all the way, rending it inoperable. The company is now owned by Samsung. I tried to schedule a service call to repair/replace the door hinges. This should be a simple process. However, because I purchased the oven through a designer and Dacor dealer, I had to track down the order verification to demonstrate that I am the original owner of the oven (this is in addition to providing a copy of the receipt or proof of purchase). It took several days to resolve this issue with my designer and rep who sold me the oven. Then, I scheduled the service call on the phone only to receive an email hours later advising me that the service call had been cancelled. No explanation was provided. After rescheduling the service call several times only to have each call cancelled, something finally worked with Samsungs tracking system and the service call actually took place.Dacor is the Mercedes of ovens and I expect a service call to be a little more expensive. However, other providers of luxury products facilitate the product support to minimize customer aggravation. Samsung needs to work on its product support and customer service. I would not purchase a Dacor product again since there are several other manufacturers that provide comparable luxury kitchen appliances with much strong customer support.

I purchased a Dacor Double Oven 5 years ago. It is a beautiful design, but unfortunately a piece of junk. Over the 5 years I have had the oven, I have had service technicians repair the oven on 7 different occasions. Unfortunately, my oven is not out of warranty and has failed once again. Today was my 8th attempt at service and the service technician could not get the oven working. I have called Dacor, pleading with them to stand behind their product and to replace this useless piece of equipment. I continue to get L22 error codes, and the main circuit board had been replaced twice. After persistently calling Dacor’s customer service, they finally said they would sell me a new oven at a discounted price to the tune of $4800 plus tax, shipping and installation. I ask myself, why would I want to buy another piece of junk? If Dacor wont stand behind their products, perhaps someone should initiate a class action suit against them.

This fridge is great. We visit warehouse stores for groceries and everything fits perfectly. The shelves can move for tall items or more bulky ones. The freezer is large and can fit so many different items. My 2 other favorite things are the fresh drawer and auto refill water pitcher. The fresh drawer temp can be adjusted and can fit anything from wine to a cake to cheeses and meats. And an auto fill pitcher keeps the water super cold and you never have to worry about someone forgetting to fill it back up.

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.

Warning: Warning, safety hazzard for all, adults and children. Recommendation: The knobs should be set on the top of the stove, not the front where children can reach. Control knobs should click when fire and gas is turned off, and highest flame setting should be at the end of the turn just like a clock. I inherited this range as new owner of the house. Today I used the high flame option of the gas stove. When I was done with cooking, I turned off the gas according to the knob position, front of the turn. Later I discovered the range was not exactly off. It was still hot but no flame could be seen.I checked by sight the control knob position, it was set incorrectly in off. Then I touched it and realized the knob actually has a bit more to go to the end, slightly before the off position. Therefore it continues to release gas with unobservable flame. This knob does not click when user turns it to the off position. It is just a silent knob with an inaccurate cue of a heavier black line for off and on indication. Besides, high flame setting comes at the beginning of the turn of the knob rather than the end, it is counter intuitive to our mind of increase heat by turning the knob further on, like our clock. Oven racks are hard to put back after cleaning. Once a rack almost tumble out while food was sitting on it.

Dacor refuses to take responsibility for defects in their products. Our wall oven required two cooling fan motors and two relay boards over a relatively short period of time. In addition, all of the sensors had to be hard wired when the oven stopped working, and our service technician was informed by Dacor that moisture tended to get into the sensors on these ovens. We spent nearly $1500 on these repairs. Reaching a customer care representative at Dacor can take upwards of 20 minutes. Phone calls are not returned. Customers are left to pay the cost of defects in Dacor products.

Have had an on-going issue trying to replace an oven door....since early December 2020. Have gotten a continuous run around regarding status of new door and shipment of same. Friendly Customer Service Reps do nothing to solve this issue. The oven door is designed not to be repairable or user friendly. Poor support and steady excuses have created another DIS-SATISFIED CUSTOMER!! AVOID DACOR!!

Less than two years ago, we purchased a Dacor classic wall oven from a local high end appliance store in Durham, NC. Within a few months, the electronics started getting glitchy; the oven started beeping in the middle of the night. I turned off the beep, but other problems started popping up. I baked a pie which was half raw on one side and overcooked on the other side -- not exactly what you would expect from a nearly $5000 oven. Recently, the display has been blinking in codes and the oven has been turning itself off. When I tried to call customer service, I was repeatedly put on hold for 30 minutes after which the system disconnected me. When I finally spoke to a person, she was very rude. This is a horrible company, a horrible product and I deeply regret that the salesperson at the store talked me into buying this awful oven. I am extremely unhappy.

We did a complete kitchen remodel in 2007. I wanted top of the line appliances, and I liked the look of Dacor. I spent over $10,000 on a refrigerator, oversize dishwasher, microwave oven and a warming oven... (I know). Within 16 months, everything started to fall apart. Of course it was over the one year’s mark so there was no replacing of the units on the manufacturers part. I have since replaced the motherboard on the dishwasher twice... total of 3K in repairs! I cant replace the dishwasher because it was oversized and we built our cabinets around it and no other company sell an oversized dishwasher. I have replaced the microwave oven with another one that looks just like it because for some reason it fried. The refrigerator constantly rattles and my husband and I are at our wits end because of it. The only thing that hasnt fell apart yet is the warming oven. Probably because we dont use it. I wouldnt recommend it to anyone. Its a total waste of money. Next time Im buying Kenmore. My old Kenmore is sitting out in the garage being a good and faithful second fridge.

We have a Dacor Epicure 36 six burner range. It has been a regular source of trouble since it was installed as part of a kitchen remodel in 2006. The igniter for the broiler went out 18-24 months after we got the oven. A year or so after that the weld that holds the bottom oven rack bracket to the oven itself popped loose making it impossible to use the lowest rack position in the oven. Last year the circuit board that controls, among other things, turning the bottom oven element on stopped working. Not only is the board itself quite expensive, but it is buried deep under the top of the stove taking lots of expensive hours of repair time to remove and replace. And now the burner igniters have begun to over spark (e.g., continue to click long after the burner has been lit, burners sparking that have not been turned on). The repairman tells me that is a different circuit board so we could be heading to another $500 or so in repair bills or perhaps a trip to the dump and a much cheaper replacement range. We have had other Dacor equipment (cooktop, wall oven, warming drawer) and have not had a problem with any of them. But given our experience with the Epicure I cant imagine ever buying another.

We acquired a $7,500 Dacor refrigerator when we bought a house this year. The fridge was only 5 years old. First of all it made horrendous noise when operating. Secondly the ice maker didnt work. Thirdly the freezer cooling unit died last week. How can a $7,500 refrigerator be designed so badly? I found out through Dacors authorized service company that it was quite likely the freezer could be fixed with a $400 part and some $250 in labor. The technician hinted that this problem was quite common with Dacor refrigerators. I contacted Dacor and suggested that their Internet reviews were terrible and they should help defray the costs of their premature failed unit. I was thinking that for a 5 year old product they should reimburse 50-75% of the total cost to repair. They said they would give me a 25% discount on the retail value of the parts only. In other words - I would be on the hook for at least $600 of the estimated $700 fix. This was a slap in the face. They dont seem to realize that their companys future business is only built on satisfied customers. I cant believe such expensive equipment can be so poorly designed and supported. Mercedes Benz... they are not. Lest anyone think that I am a frothing upset complaining consumer - I will tell you that I am currently retired, and formerly CEO of a $200 million public software company. I know something about building a business and I know something about focusing on customer satisfaction. I would urge anyone reading this review to stay away from all Dacor products. The Company has shown itself to be undeserving of any American consumers business!

Wish Id known Dacor issues when buying my oven. (Primarily for style - yes, assumed it would function as stated; high end brand). Thank goodness I DID NOT BUY other Dacor appliances. My 30-inch Dacor oven/cooktop burners work but finish started coming off quickly. Above range microwave handle broke within a year. MAIN PROBLEM: OVEN DOOR either wasnt properly installed because it doesnt close flush with unit or its hinges have loosened over the years. Although oven eventually heats, it takes forever. After examining door hinges closely, looks like oven has become unhinged - as have I. No loose parts seen. Recommendations? Other than STEER CLEAR OF DACOR.

We remodeled our kitchen in the fall of 2009 and decided to purchase what we thought were higher end Dacor appliances (stove top, oven and microwave). Well, what a mistake that turned out to be. Considering the price we paid for the appliances, you would not expect problems from all 3. Perhaps a problem with 1 appliance, but problems with all 3 suggest a real quality problem. My first indication should have been when I called and asked how to change the green LED on the microwave to blue to match the nice blue LEDs on the oven mounted right below. I was told that someone else makes the microwave and Dacor just puts their name, and that I should just turn off the LED on the microwave. I dont know if that is true, but that is what I was told.Now when using the microwave/convection feature, the oven makes a noise (sounds like a fan motor) for the first 3-5 minutes then eventually quiets down. A daily reminder of the mistake we made purchasing Dacor. Then those nice blue LEDs on the oven started failing making it impossible to read the clock, timer or temp. Luckily, the oven still works; you just cannot read the LED any longer. This is a constant reminder of the mistake we made buying Dacor as we see the LED every time we walk into the kitchen.Finally, we have the solid surface electric cooktop. Although it works fine, the black paint on the metal trim around the stove top is wearing off. Now, we have some shiny metal and some black trim. This is just an annoyance and honestly, we probably would not have even complained about it. However, with the other problems we have had with Dacor, it just adds to our overall disappointment with Dacor. If I knew then what I know now, I would be a lot happier because I would have GE appliances and not these overpriced low quality Dacor appliances.

Im reading all these reviews and my story mirrors them all... I have actually contacted a lawyer and am considering either a lawsuit or going to small claims court because, at this point, its cheaper than continuing with repairs every other year. Has no one else considered a lawsuit under your states lemon law? Appliances are usually covered. I purchased the MORD230 wall oven in 2008... It was purchased as a second oven to my 6-burner Wolfe to cook a turkey or roast during the holidays. It has been used no more than 24 times... I have gone through 2 control panels and am now having glitches with the third. After doing a self clean recently the whole heating element blew - it will not heat at all. I am able to enter the temp but the oven just runs and runs and never heats. I have called Dacor furious for how many times this thing has broken in relation to how many its been used... They have offered parts at a reduced rate but I am not sinking another dollar in this oven on labor and parts only for it to break again. I asked for my money back and told them to come and get the piece of garbage they sold me. Do yourself a favor and buy a Wolfe... It works beautifully... My only problem was the cast iron grates rusted a bit recently... I called their customer service and was on the phone for no more than 5 minutes and they overnighted me a whole new set no questions asked! Dacor customer service has been a nightmare - so much back and forth... I tell everyone I know... DO NOT buy Dacor!!!

Very pleased to say Dacor replaced our oven with a new one! I havent thoroughly tested it all out yet, as it was replaced the day before we left for a trip. But so far the top oven seems to be working properly. Need to use the bottom oven yet to check it is working properly.

For the second time in 7 years our Dacor ERD 48 Range has failed us. Just in time for our New Years Day dinner. Neither of the two ovens will heat. We are now encountering the exact same problem. We spent $1000 the first time replacing the board. We cannot afford to do it twice.

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

We purchased this oven February 2009. On 6/7/11, we had to replace the touch pad assembly. On 12/16/13, we again had to replace the touch pad assembly with a cost of repair to this point of over $900.00. The over cost $2,395.00 when purchased. On 3/16/14, while on convection/bake the oven switched over to broil. On 3/20/14, a repairman came to the house. The condition did not replicate but the repairman, in conversation with Dacor, determined that the fix, if this should happen again, would require the replacement of the relay board and ERC control at a cost of $700.00. On 3/27/14, while on convection/bake, the oven switched over to broil. I called Dacor and was forced to leave a message.

I purchased a Dacor Black Dual Fuel Range (RSD30B) in 2001 which was installed during a kitchen remodel. We moved back into the house on 12/24/01. We hardly ever use the oven because my husband barbeques every night. In less than 5 years, a piece of the plastic front control panel fell off. In early 2008 the self cleaning function broke (error F2). I called Dacor and they referred me to a repair service. It was going to cost almost $500 to repair so, given that we use the oven so little, I decided not to spend the money on an oven that was falling apart. Now within the last two years the plastic control panel is cracked across the front and more pieces are starting to fall off. Now the clock and the timer have stopped working. I called Dacor again today and was told that the seals and hinges on the oven are probably bad, which is contributing to the problem. The customer service person was rude and unhelpful. He said it was not unusual for a ten year old oven to break. He gave me contact information for a parts dealer and two repair services. I bought this oven believing it was a high quality and I expected them to stand behind their product. What can you do to help me?

I have a induction Dacor stovetop. Its stopped working and blinks an error code. Called customer service who didnt know what the code meant. I was told my model was 2015 which the rep said was old. It was installed in 2017. All they would offer was cheaper replacement parts if I paid for someone to come and figure out what the problem was and install the parts. I was told the replacement parts were not cheap though. I was told that because were the second owner of the house they couldnt fix it under warranty (even though it should be covered under warranty) because they couldnt say how it was used before (commercially or residentially). Give me a break!It gives me almost no confidence in getting this thing fixed. Warranty is a joke and customer service is terrible. So far I had to leave a voicemail for the reps next level who will call me back after the weekend. Im waiting to see what (if anything) they will do but from the first rep. I dont have a lot of confidence in their products.

We purchased this high end Dacor range (Dacor Renaissance ER30G) new in 2011 from the Appliance Loft here in Cincinnati. It was dropped off and installed and would not operate right out of the box. A repair was made and everything worked (unless you count the indicator lights on the knobs, they all went out after approx 14 months). This past November the oven went dead. A1 appliance came out: Determined new control board needed, ordered and installed. Thanksgiving Day, oven dead. A1 comes back, reset the High Temp Fuse. Oven dead 4 days later, A1 returns with a new HTF. Dec 22, Oven dead. As soon as The holiday is over we will call another repair shop and start looking at replacing this unreliable piece of eye candy. Open comment to Dacors design engineers, quality control engineers and management. You should be totally ashamed about this product youve designed. You are supposed to represent the best in American design and quality and this falls below that of low end appliances out of China. See you in small claims court.

Epicure Range, wall oven, microwave and fridge - When remodeling our kitchen in 2010, an appliance salesperson gave us a good deal on the entire set. We spent $20k on the Dacor appliances. BIG MISTAKE! Do not ever buy anything Dacor. We have issues with every single one. Where do I start? The ovens have gone out three times now and I have had to replace the main panel, now it will not heat at all. The refrigerator 42 built-in is a big piece of crap! We have had it serviced 4-times for everything. The entire fridge freezes over due to a design flaw. The fan in the freezer completely ices over. The ice door broke. The crushed ice broke. The plastic door for the butter broke. The shelves broke.The microwave has had issues and has had to be fixed. The oven temps were wrong. Fixed those myself thanks to YouTube. When talking to the service guy he said that these are cheap appliances with the Dacor badge, so you have to spend big bucks to buy them and big bucks to repair! Do yourself a favor and if you are thinking of Dacor run! I contacted Dacor and they are even worse to deal with. They did not care that their appliances are very unreliable. Never received a return call, email, or even a letter.

We are in the process of remodeling our house including an entire new kitchen that we cant wait to finish to invite people over and show. HOWEVER, the cook top already has a light burned and finally the cover of it ended up falling as I was wiping down the stove (very softly by the way because I like to treat my appliances really nice). We have had this stove for less than a year I havent even made the last payment and it is already with a light burned out. REALLY? My husband spent countless hours researching the best appliances and decided to get this one and to come to find out that it is not good it is a complete disappointment. I am sooo upset. DO NOT BUY THIS BRAND!!! Save yourself the hassle that we are now going to go through trying to get a hold of someone on the phone and see what they will do if anything. I bought it from AJ Madison.

I have a Dacor refrigerator that cools poorly and needs servicing. Refrigerator manufacture date March 2017. When I acquired the refrigerator I signed up for the Dacor standard warranty (1 year) and the Promotional additional 2-year Dacor standard warranty advertised as 3-For-Free warranty. I contacted Dacor customer support by phone today. After an hour on hold, they said that they would have to check with their supervisor. 2 hours later I received a call back saying that its only a 2-year warranty. Their website where I registered my product (warranty.dacor.com/member) clearly indicates that my refrigerator is still under warranty. When I confronted them with this, their answer was anyone can register anything on the website and it proves nothing. In other words, registering your product offers you absolutely no protection.I provided their supervisor all documentation requested, (including proof of title of ownership of my house!), and they still repeatedly stated its only a 2 year warranty. When asked where they are getting this information, they simply said thats what we have in our system. I asked to speak to a supervisor, but they said none were available. I left a message with the supervisor, but none ever returned my call.Dacor continues to offer their 3-For Free warranty to this very day. As a busy physician, I keep good records and pay attention to detail. Dacor has been to my home previously without incident. I am extremely disappointed in what appears to be the companys blatant attempt to deny warranty coverage despite ample documentation that its still covered. I would caution folks that their 3 year for Free warranty is simply not true based on my personal experience today. I will no longer be purchasing any Dacor products because of this, and will relay my story to anyone interested in purchasing Dacor products.

This is the second time I have purchased these appliances and unfortunately each one has been a great disappointment. I have spent enough in repair bills to almost purchase a warming drawer. Each one shuts down when the self clean button is turned on, and then I have to call a repairman out to recalibrate the oven to work each time I try to use the self clean. I was told by the last repairman that the life of the oven is greatly shortened if you the self clean mode. If this is the case, either fix it or take out this mode. After I had the oven about a year the oven door glass blew out, and this had to be replaced. The temperature in the oven is very unreliable in different areas of the oven and browns more on one side than the other... For the high end cost of these ovens, I would just as soon have a basic oven that works and does not go out every few months. What a waste of money I consider Dacor to be, and will never recommend it to anyone I know. I am in the personal shopping business and have my own company, but will tell my clients to be very aware of the high cost/low performance of Dacor products... On a scale of 1 to 10, Dacor gets a 1.

We purchased a Dacor dual fuel oven range in 2008 in conjunction with an extensive kitchen remodel. It was beautiful and expensive. It has had innumerable problems. 2008: One of the igniters broke requiring replacement. 2014: oven stopped working, required new relay board. June 2020: Relay board again broke, oven stopped working. December 2020: Oven stopped working, heating element broke. These were serious problems each resulting in 1-2 months without an oven as the parts had to be special ordered. We have not had an oven since December 2020 (it is now March 2021). We are waiting for a replacement part. In addition, minor problems included a broken indicator light and burner grating. Dacor customer service was only moderately helpful, referring us to local repair companies that had difficulty obtaining parts. Dacor has told us that this should last decades but we are seriously considering replacing it after 12 years because it is very unreliable. I would not recommend a Dacor based on our experience.

We remodeled our kitchen in 2006. I spent a fortune on a Dacor dual fuel gas cooktop with electric oven/convection oven. My Dacor problems seem so normal I mostly deal with it. My 2 biggest complaints are the glass oven door is not airtight, it is darkened between glass, very hard to monitor my baking. And the temp gauge has always been off by 15-25 degrees. I use an in oven temp gauge, which has been calibrated so I know it works. If anyone is planning on a Dacor, you will get the best looking range. It just wont work.

I moved into a house that already had a Dacor unit in place. Within months, I discovered that I owned an oven that could be fixed by throwing the circuit breaker. Then, I learned about invisible hands that turned the 325 degree convection oven to a 500 degree broiler. The final act was having all three glass panes shatter and the control panel cracking as punishment for assuming that the oven cleaner on an expensive gourmet stove would function according to manufacturing standards. The repairman ordered replacement parts. He spoke with someone who was off shore so forget about Dacor being all American made. The wrong parts were sent. He has reordered. Meanwhile, I have been without an oven for two months. If this goes on, I am going to Home Depot and buying a Hotpoint or GE. It is the same price as replacement glass panels and the control panel.

Dacor range - After I posted my comments on August 8th, I was contacted by Dacor customer service immediately and the new part was sent to me free of charge. I do have to pay the labor, but the part was what was expensive before. They did give me an explanation as to why this was happening - the hinges on the door wear out and the door doesnt shut properly so that heat escapes. Should this be happening with a stove that was this expensive? I dont think so, but I am happy with the customer service I received from Dacor this time.

I purchased a Dacor range/oven combination in 2005 for a total kitchen remodel. I chose Dacor for its name and reputation for quality. The first problem was that the digital clock was running very fast; that occurred in October 2005 and was covered by the warranty. The next problem was that the downdraft would not stop going up and down. I had to turn off the breaker switch of that function until the repairman could fix it. The next problem I consider as a design flaw and not an oven malfunction. Both oven lights were burned out by June 2010 and needed replacing. The light bulb cover for my model is behind a grid for the oven racks which must be removed before the light can be accessed. It’s not a 5-minute job. The next problem was in September 2010 when the oven broiler refused to work. Another service call was needed to replace the oven broiler ignitor. The next problem was in June 2011, when the oven rack, which slides into cavities built into the rear wall of the oven, refused to release. It required another repair call. The repairman had to pull the oven out away from the wall and work to release the rack. As a result, I do not use that rack. Theres no one who uses the oven besides me; I have no kids in the house. The oven has never been misused or abused. The next problem was in November 2012, when the self cleaning feature refused to work; another repair call was needed. All of the above cost me $1,250. When I contacted Dacor about the myriad of problems/issues, I got a written reply that said every situation is reviewed on a case by case basis; in most out of warranty cases, Dacor would sell me the part I needed at a reduced price. I responded that would necessitate two service calls (one to diagnose, one to fix) and an inoperable oven for however long it would take to get the part and then reschedule the repairman. In almost all of the above, my repairman (Dacor authorized repairman) had the parts on his truck. I cant be waiting weeks without a functioning oven. Based on all of the above, my oven would have been out of order for many weeks. I wrote Dacor again, thinking the CEO needs to know about all these problems. I asked my contact to forward my correspondence to the CEO for review/comment. Instead, I got a reply from the customer service supervisor who stated in part on his 1/3/13 email, There tends to be a disproportionate amount of negative postings on-line”. Really? Most companies pay attention to complaints or compliments about their product or service. If someone takes the time to communicate, then the company owes its shareholders the duty to listen when there are repeated complaints about their product. Will I buy Dacor again? Never.

I have been very disappointed in the reliability of our Dacor refrigerator, model EF42BDCBSS, purchased in 2007. The first circuit board went out in 2008 within 6 months of the initial purchase. A replacement part could not be located. It was still under warranty so they replaced the whole unit. In 2010, we had to have another repair to regulate the temperature of the freezer. Last week (October 2012), the circuit board went out again! Even though the unit itself is less than five years old, it is no longer under warranty. Dacor goes by the original installation date. I contacted Dacor and spoke with LS who basically stated that all they could offer was a discount on the part. This repair is costing us over $650, not including the loss of food. We paid to have the part second day. When we called back the next day to get a tracking number for the shipment of the part, we were told by another representative that the part had not shipped because it was out of stock in the default warehouse. He was able to locate it in another warehouse and get it shipped the same day. I called LS back and she stated that she never promised when it would ship, but when it did, it would go second day. I would not expect this type of repair cost and attitude on a refrigerator that was over $9,000 when new. Now, I am concerned with the liability of our range and microwave, which are of the same Dacor brand. The main reason I took the time to write this email is to make retailers aware of the situation and ask that you seriously look at the reputation of the Dacor appliance line and decide if you really want to promote this product to your customers. Dacor could care less about their customers and/or reputation.

I bought my Dacor epicure 36 duel fuel range in 1998. First stove: oven door did not close, spark modulator out. They tried to fix it but failed. They sent me a new stove. #2 stove: same problem with spark modulator. Couldnt use any burner without the constant clicking. Oven didnt bake evenly. Complained. Stove: #3: same problems. Dacor sent me a letter to grade them on their stoves and service. I blasted them. They called me and ask if I wanted my money back or another stove. Stupidly I took the stove. This was 5 years since the original purchase. Ive had this stove #4 for 13 years. Door is and always has been unable to close. I use a stick to close it. Now the relay board is out. Frankly I so love the looks of the stove and I cant afford to get a new one. Original was 5200. Now they are 6700 and I would probably have the same problems. So I am going to try and fix this stove myself. I will never buy Dacor anything ever again, even if I could afford it. When they offer your money back, take it. The service was responsive although didnt solve the problem through 4 stoves. I would gather from that, the design is bad. My mother has a old 1940 gas stove that still works. Gas stoves should not be that complicated.

I called customer service to ask general directions on how to remove the top of my oven range. The person answering the phone (01/23/2017 at 4:25 PM) would not let me talk to anyone in service. I asked him why, and are you ready for this? He said we cant talk to customer service for our own security.. No kidding. The idiot went on to try and tell me it was for my protection! After arguing further, I asked him to again connect me with a technician. He puts me on hold and comes back and says The technician said to call a service provider - unbelievable. I will NEVER buy a DACOR product again! What morons think they can sustain a business with this approach to service!

Dont waste your $$ move on to another MFG. I have owned this dishwasher for some time it never worked anywhere near what I paid for it. The glides fell out of the racks. It never finishes a cycle. I have spent $350 for repairs three times and it is still way less than satisfactory. Move on, try a Maytag, Bosch or Miele. Also parts are astronomical and you will need them. If you are thinking about buying this brand google it and read on. We all have the same opinion of the Dacor Dishwasher thumbs down.

I purchased the Dacor panel ready refrigerator and freezer column 15 months ago. The refrigerator stopped cooling -- in 15 months! These were 8k each!!! It had now been over 2 months without a working refrigerator and no end in sight. I will never ever purchase one of their products again! They replaced the compressor and 3 days later it stopped cooling again. What a joke! DO NOT BUY DACOR!

I purchased my 30 range and was so excited! Well no longer. First the wrong range was delivered. I had to wait another three weeks for the correct one. My oven can not cook at all. Temp fluctuates by 100 degrees. Going on my third service call and still not working. It very unfair, I have to take time off work to wait for repair person, then nothing is fixed. I wish I could return this lemon. But after reading other reviews I am not alone. Why is this company not accountable for ripping hard working people off. I love cooking. Its my passion. My Kenmore Elite was half the price and far more superior.

I purchased my Dacor range in 07. After running the self clean cycle today, my oven wont heat up using convection or regular bake. Keep in mind, I had the entire electronic guts of the oven replaced in March 2011, 6 months ago after the same full failure. I paid $6,500 for this appliance. I wish I had my old GE oven back. This piece of equipment is only 4 years old. My husband and I dont use the oven often. What a huge disappointment! I will likely spend the next few days on the phone with customer service.

We love our Dacor 36 refrigerator. We have owned it for 6 years and never had a problem with it. Our friends and family have also complimented the look and style. We are happy with our purchase and would recommend Dacor products to anyone.

We have owned our dual-fuel Dacor stove for about four years. We purchased this stove because we needed a down-vent - this is how our kitchen was already configured. We had only the Dacor or Jenn-Air stoves as choices and went with the Dacor. I have been thoroughly pleased. Everything works consistently including the self-cleaning feature. Prior to this stove, we had a Thermador which was expensive and NEVER worked consistently. One feature or another was always on the brink. The Dacor is such a relief. And good looking, too.

We remodeled our home and purchased Dacor appliances for our kitchen. Range, love it, Microwave, 30 Double oven and warming drawer (promotional give away). The ovens from the beginning do not function well. To warm up the ovens I have to wait 45-50 minutes and it buzzes. It is at temperature but then when I look at thermometer we are close to 75 degrees below. It recycles temperature every 75 degrees too. We had many repairs to the original unit to the point the repair person recommended that Dacor replace the unit. They did, another disaster. First they dropped the old unit while removing it chipping my granite, destroying my drawer panel and then left an absolute mess. The second unit has the same warm up issues, holding temperatures and oh wait, fans ran for hours after they were turned off. Broiling amazing. Baking and convection, a joke.The last repair person told me to open the oven and turn the cookies to have them cook evenly. And do the same when cooking with Convection. :/ I am currently looking for a reliable double oven that I can use and feel good about the food I serve (to be cooked). Dacor basically said that they cannot help me anymore because we went out of warranty last year and sent a repair person to basically say it is acceptable. Obviously for someone who does not cook, just sayin.

This range was installed in January 2003. The door on the larger oven was replaced soon after because it would not close tightly and still doesnt with the new door. I have always thought that the oven temperature is lower than it should be but have been told twice that it is accurate, tell that to the turkey. The heating element on the large oven was replaced 2 years ago. Four of the burners dont light and have to be lit manually, this has been going on for 10 years. The relay board has burned out and now has to be replaced, $800.00 fix. The technician just left and could not replace it, he couldnt access the tight spot that it was in and wanted to cut the barrier panel to get access to it. He decided not to do the job and told me to call Dacor to get another repair service, which I just did. I was prompted to write this after reading other reviews and remarks. I hope this helps someone out there to buy a different brand.

I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There’s no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.

Regarding my previous complaint on 3/21/12, I had a Dacor fridge, model #EF42BDCBSS, installed in my brand new kitchen in March 2008 (Ive a kitchen full of Dacor). It subsequently had a problem with the drip pan in March 2009 and was fixed on warranty. Come March 2012, the fridge was again diagnosed with the same problem. The technician told me there had been a design problem, but after three re-designs, it was remedied and should have no further problems once the new part was installed. The bill, $658 and more than half, was for the part! Of course, I was livid because the fridge had been fixed in 2009 and was now off warranty.When I expressed myself originally, I was simply venting about the price of the repair without hope of a remedy. James at Dacor customer service called me promptly that next morning and left a message! We subsequently talked and he immediately got in touch with my local appliance service center. He not only worked out with them refunding my deposit for the part but also ordered two other parts that were necessary in order to fix the problem. The outcome? They fixed my fridge at no charge to me for parts or labor, and all I had to pay was the original trip and diagnosis charge. I cant begin to tell you how extremely happy and grateful I am about this. Thank you, James, for such terrific follow-through and thank you Dacor for being a top-notch business who stands behind your products!

Dispenser spits out ice cubes onto wood floor everyday. Told it is design issue and nothing can be done. We have to constantly check the chute is empty after used but we can be nowhere near the fridge for hours and hear ice pop out onto floor. My grandson has tripped and fell and me also. Im more concerned for safety than anything. Also our hickory wood floor is concern.

I purchased a Dacor Refrigerator about 4 years ago and have had nothing but constant problems with it over the years. Finally they agreed to send me a new refrigerator, and now after five months I am having a major problem with it, and have been trying for 3 hours to get a warranty authorization from them so I can have a repair man come out and stop a major leak that is now leaking into the condo below me. I am so disgusted with their products and their service that I really would never advise anyone purchasing a Dacor product. If I could I would buy another brand then be done with it, but this was a $9,000.00 refrigerator - CAN YOU IMAGINE THAT???

Our 30in Dacor double ovens are approximately 12 years old. I feel they operate adequately. However, not better than our much lower end appliances we previously owned. My main complaint is the self cleaning function. My old ovens self cleaning worked much better! With our Dacor ovens one must take out the racks and clean them by hand. This is very difficult and time consuming. I used the 3 hr option to clean my oven that was moderately dirty, mainly from cooking a prime rib over the holidays. After the 3 hr cleaning the oven was still very dirty with splatters and grease. Im now cleaning my oven again with a second 3 hr cleaning cycle. I know at the end of this second cycle I will need to do a lot more cleaning by hand! I hope Dacor has improved their inadequate self cleaning feature. If it hasnt been improved, I really cant recommend Dacor ovens.

The Dacor (model ER36SCH/NG) burners work, but the oven & the broiler burners will not. The circuit boards were replaced twice 2 times, under warranty, but still fail. I have to un-plug, or turn off then on the breaker to reset the circuit board. Dacor states that they are aware of defective boards, but are working on new replacement boards (no board yet). Its going on now, for over 6 months. Is there any news? I am very frustrated!

We remodeled our kitchen in 2016. We chose Dacor 30” range. The gas oven has been a disaster. After less than a year, it wouldn’t heat. They replaced it, same problem. Replaced the igniter and valve, same problem. Now they will do nothing and say we’re on our own. Problems with hood and fridge too. Stay away from Dacor at all costs!

We were out of state from December 21, 2014 to January 2, 2015. The condition of the refrigerator was discovered at about 9:30 PM on Saturday, January 2nd. Upon opening the door the Dairy Compartment Cover fell to the floor. We could immediately see the damage but did not know the source. As a result, the unit was turned off. The owners manual was consulted along with a review of the Dacor website. The office was closed on the weekend so Monday was the earliest we could obtain names of Dacor authorized repair agents in the Phoenix area. A authorized Dacor repair technician stated the light switch or light circuit in the board failed. The interior light bulbs located at the top of the refrigeration side of the unit remained on when the refrigerator door was closed. The heat generated by the continuously lit bulbs led to the melting and charring of the plastic light fixture. The light socket melted, the wiring harness melted into the socket assembly, light switch, and control panel. The heat was intense enough to warp the Dairy Compartment clear plastic cover, some of the adjustable door bins, and the interior door liners. Also, all food containers made from plastic such as salad dressing bottles, mustard, ketchup and mayonnaise, etc. were disfigured. Of course all the contents from both the refrigerator and freezer had to be disposed.Before leaving on an extended trip we had been following the instructions preparing for a vacation listed on page 19 of the owners manual. On our departure date the food that would not have lasted more than two weeks was removed from the refrigerator. The ice bin was emptied and the wire shut off arm was raised to the OFF (O) position. Note, page 19 does not mention to set the Sabbath mode when leaving for a short or long vacation. We were fortunate that the damage was contained within the refrigerator.

Weve had these appliances for 15 years. The cooktop has worked well. However, it could be improved with a lower lever for heating on its small burners, allowing it to simmer water rather than boil. The Dacor exhaust we purchased is one of those type that pop up out of the counter. It works but leaves much to be desired. When it runs, it pulls so much air the flame goes out on the burners. It is still not efficient at getting rid of cooking smells or smoke either, but that is simply a problem with all of this design so I cant fault Dacor. We have the biggest problem with the double oven. There are three main issues: 1) Whenever we run the self cleaning function, it pops the heat safety switch inside the oven housing so I need to take it apart to fix it. Hence we work to keep it clean so we never use the cleaning cycle. 2) The oven door gaskets prevent to door from closing and sealing all the way. The door tilts out app. ¾ because of this. We were told by the service guy who came to fix problem 1 above that this is the way the doors are(!). Our bottom one also tilts out but not as much. Ive dealt with this for 14 years! 3) We have to sand the burner electrodes on the cooktop to ensure they spark to light the burners at least 2-4 times per year. Not sure if that is normal or not.

Updated on 02/23/2021: Its been several weeks since I first posted. The only reply that Ive received was an email via this site that requested information from me on my claims. The info was provided the same day. A week has gone by since I provide the information and I have yet to hear back from Dacor. Not even a were looking into your issue. What I did receive was a notice from Samsung (who has acquired Dacor) telling me that one of my service tickets has been cancelled. I dutifully called the listed number to get more information... only to be told that the Samsung customer service rep could not help me and that I needed to call Dacor. Ive tried to approach this matter with humor up to this point but I am out of patience. Given the price I paid for these products, I expected a premium customer experience... the experience I have received has been abysmal.Original Review: I did not think that a customer experience could be this AWFUL or that a vendor could seem to care less than Dacor cares about resolving my issues. After 5 months, the exhaust downdraft that we purchased still does not work and Dacor either does not respond or - when I can get someone on the phone - I get any number of standard excuses (parts shortages, Covid, port backlogs are delaying deliveries, the integration with Samsung, etc, etc). I am also missing basic parts such as shelves(!) that should have been installed during the original installation. The retail partner (Specialty Appliance) does not seem to have anymore luck in getting answers.

I emailed Dacor for information about how to get my range fixed and was amazed. My questions were answered complete with numbers for model and needed replacement parts along with contact information for local service folks. Amazingly good service. Bravo, Tori **! Give that woman a raise!

This is our second Dacor wall oven. It is approximately 6 yrs old. December 22/14, I was cooking a Christmas turkey as per usual, and I noticed an odd smell about 40 mins. into cooking. Checking the turkey, the temp. was at 500 degrees and on broil. I burned holes in my oven mitts on the roaster taking it out. Even though I set the temp. at 325 convection roast, it reset itself to 500 broil. Nothing works except the clock. Called repair guy after the holidays. Said it is a control panel behind the keypad area. Ordered the part. Been waiting 4 months now for this part. Now, no Easter dinner either. After reading these complaints, I am worried that this part replacement may not be the end of it.

I purchased all Dacor appliances when our home was built 3 years ago. The Refrigerator has been serviced 2 times already and now requires manual defrosting every month to keep it functioning. Now the double ovens broken! These appliances are expensive and a total nightmare...never buy them!