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Element4 Appliances
Element4 Appliances

Element4 Appliance Troubleshooting

Element4 is one of the top Dutch brands. We work in a practical and pragmatic way, but with a strong focus on design. This ensures that our fireplaces are loved by designers, architects and trend conscious consumers worldwide.


Gas Fireplace Troubleshooting

No transmission (motor will not run) 
1. Batteries in the receiver empty. Replace the batteries.  
2. Batteries hand remote empty. Replace the batteries.  
3. 6V-adapter defective. Check the adapter. Replace the adapter if necessary. 
4. Hand transmitter not linked to the receiver. Connect the hand transmitter to the receiver. Press and hold the reset button until you hear two beeps. After the second longer tone, release the reset button. Press within 20 sec. on the down arrow on the hand transmitter Two short beeps confirm that the code has been set. 

Receiver does not receive a signal 
1. Receiver defective. Replace receiver 
2. Bend pin connection on the receiver. Bend the pen straight again. 
3. Hand transmitter defective Replace the hand transmitter. 
4. No or bad reception. The receiver is in a metal box! This disturbs the reception. Change the position of the antenna. 

No ignition; no beep 
1. Receiver defective. Reset the receiver. If necessary, replace the receiver. 

No ignition; receiver gives a five-second beep 
1. Loose contact in the thermocouple circuit / wiring 2nd thermocouple. Check plug connections. Repair the wiring if necessary. 
2. Receiver defective. Replace receiver. 
3. Magnetic coil defective. Replace gas block / or only coil coil. 
4. Bent pin connection on the receiver. 
5. Thermocouple broken. Check the thermocouple at the bottom of the pilot burner if necessary. Replace the thermocouple if necessary. 

Ignition stops after 1 spark 
1. Mass on the gas block not OK.  
• Remove the 20mm Torx screw. 
• File or scrape the surface thoroughly. 
• Reinstall the Screw and tighten it securely. 

No pilot flame but there is an ignition 
1. No gas. Check / measure gas inlet pressure. 
2. Air in the gas line. Venting the gas line can be done via test point A.  
3. Pilot flame blocked. Check pilot burner. 
4. Thermocouple wiring is incorrect. Check the wiring on the interrupter. Check the wiring on the receiver. 



Element4 Appliance Troubleshooting

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Element4 appliance issue

Element4 appliance difficulty


Product Reviews:

Element4 offers the highest quality, state of the art fireplaces that are a
Element4 offers the highest quality, state of the art fireplaces that are a preferred brand of many contractors and architects that we work with. Professional staff members always willing to help and go above and beyond for us. We greatly treasure our business relationship with Element4!
Published: November 30, 2016
Fairview Hearthside Distributors
Source: houzz.com

Element4 has a fantastic selection of European inspired gas fireplaces. The
Element4 has a fantastic selection of European inspired gas fireplaces. The frame-less glass is a look that architects, designers, and homeowners love. Holly and her team are a great resource. They know the product inside and out and can help with any design questions. We have a few in our showroom and they always gain the attention of people that walk through. Very impressive units and great customer service.
Published: December 1, 2016
Patrick Ford
Source: houzz.com

During our 13 years in the home improvement industry, All Seasons Fireplace
During our 13 years in the home improvement industry, All Seasons Fireplace in Minneapolis, has worked with a variety of manufacturers and distributors. Element4 is one of our favorite partners! Holly, Cory, Brian, Kevin and the staff are always open to new opportunities to collaborate in order to bring the ultimate in function and design to our clients. Some of our best projects involve a fireplace from European Home and we count on them to keep us connected to the world of contemporary design.
Published: November 30, 2016
All Seasons fireplace
Source: houzz.com

Great quality fireboxes. Very high end product. Glass does not have metal
Great quality fireboxes. Very high end product. Glass does not have metal on edges which is why they look so great. Also like the driftwood product in the contemporary box, nice balance.
Published: December 16, 2016
Distinctive Mantel Designs
Source: houzz.com

As a dealer of Element4 Fireplaces working with the European home team has
As a dealer of Element4 Fireplaces working with the European home team has been a great honor for us. Their knowledge and support for the products able us to provide excellent information and after sales service to our customers and makes it a pleasure to be in touch with them. Keep up the great work Holy, John, Kevin, Brian, Corey, Lauren, and the rest of the team.
Published: July 13, 2017
Toronto Home Comfort
Source: houzz.com

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